role	role_level	band	skill	skill_source	pcf_reference	esco_reference	expected_level	expected_level_number	expected_level_description	self_rating	manager_rating	gap	evidence	development_action
IT service manager	IT service analyst	4	Asset and configuration management	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/9d2e926f-53d9-41f5-98f3-19dfaa687f3f; http://data.europa.eu/esco/skill/ccb2e5f2-4279-48fd-9d85-a1db42ff1e13; http://data.europa.eu/esco/skill/ab6265f2-a9bf-49e8-a9a5-67cbab4de38b	awareness	1	You can: - track, log and correct information to protect assets and components					
IT service manager	IT service analyst	4	Business analysis (IT operations)	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/27ed854c-15b8-4ba2-90e9-ae888a219703; http://data.europa.eu/esco/skill/b04f377b-ee80-4b38-aca1-19d266a23b17; http://data.europa.eu/esco/skill/633a3637-2c6b-40ae-ac38-289eb2a62aa6	awareness	1	You can: - investigate problems and opportunities in existing processes, and contribute to recommending solutions					
IT service manager	IT service analyst	4	Continual service improvement	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/9d59f4e5-20a5-428e-b8b3-645043500457; http://data.europa.eu/esco/skill/0550431f-9c8b-4204-9c45-59bc5feacf06; http://data.europa.eu/esco/skill/958b8802-ec3e-4813-97f7-6c8f48610dbd	awareness	1	You can: - show an awareness of developing process efficiency and common ways in which processes are optimised - support specific activities to improve development processes - spot or identify obvious deficiencies					
IT service manager	IT service analyst	4	IT service reporting	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/8dcbcabe-09f7-4d11-940d-125af57bbc40; http://data.europa.eu/esco/skill/9190d87f-9792-42e0-bb7f-64294a656bcd	working	2	You can: - produce relevant reports in an appropriate format and agreed timeframe - work with stakeholders to discuss any changes in the reporting processes - interpret a data set and communicate this to others					
IT service manager	IT service analyst	4	Ownership and initiative	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/001115fb-569f-4ee6-8381-c6807ef2527f; http://data.europa.eu/esco/skill/e186976a-64f0-4052-a25b-297d19e1d0ec	working	2	You can: - own an issue until a new owner has been found or the problem has been mitigated or resolved					
IT service manager	IT service analyst	4	Service focus	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/09f2f811-a3fb-4de3-a70f-6420a6935575; http://data.europa.eu/esco/skill/1d86f05e-e9cc-40ce-99d8-2b21cc71b16b	awareness	1	You can: - show an awareness of different products and services					
IT service manager	IT service analyst	4	Service management framework knowledge	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/d12e9d68-84c5-444e-aa98-d36533bf03f6; http://data.europa.eu/esco/skill/fafe0b9d-dbd9-46bd-b770-26299539ce66	awareness	1	You can: - show you have a Level 3 service management framework qualification					
IT service manager	IT service analyst	4	Stakeholder relationship management (IT operations)	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/1af2db15-2af9-44dd-9639-bf1fc69d4c34; http://data.europa.eu/esco/skill/477173ca-5fc2-406b-9122-95d92811f284	working	2	You can: - identify important stakeholders and communicate with them clearly and regularly - tailor communication to stakeholders' needs and work with them to build relationships, while also meeting user needs - build and reach consensus - work to improve stakeholder relationships, using evidence to explain decisions made					
IT service manager	IT service analyst	4	Strategic thinking	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/6c870993-9341-438b-91c0-c7fe4f96d8f5; http://data.europa.eu/esco/skill/949ced5f-7536-4614-ac60-563ffc91a2f2	working	2	You can: - work within a strategic context and communicate how activities meet strategic goals - contribute to the development of strategy and policies					
IT service manager	IT service analyst	4	Technical understanding	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/d0c6d77e-cb25-4770-bf77-2073fc5f7523; http://data.europa.eu/esco/skill/cbe2c304-1e7d-489a-97d9-a7d3e37a9db6	awareness	1	You can: - show an awareness of the relevant subject matter and a high level understanding of what it involves					
IT service manager	IT service analyst	4	User focus	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/ddfe79e2-c2e3-4ba7-9bdf-3820b4f75b54; http://data.europa.eu/esco/skill/68698869-c13c-4563-adc7-118b7644f45d	working	2	You can: - identify and engage with users or stakeholders to collate user needs evidence - understand and define research that fits user needs - use quantitative and qualitative data about users to turn user focus into outcomes					
IT service manager	IT service analyst	4	Understanding health and care services	this reference		http://data.europa.eu/esco/skill/9b63d92b-5a3a-46b0-b2ba-c98b39ea5aaf; http://data.europa.eu/esco/skill/6c252ea9-e7df-4f82-8035-7d7ee742ff0e	awareness	1	You can: - describe the main parts of the health and care system and the services the organisation supports - explain why patient safety and confidentiality matter in your work 					
IT service manager	IT service analyst	4	Information governance and data protection	this reference		http://data.europa.eu/esco/skill/a4346013-a967-4a58-a533-6b32ad1364c5; http://data.europa.eu/esco/skill/51ece34f-c24e-4183-9bf4-9b6f28748aec; http://data.europa.eu/esco/skill/097c6a36-f031-4d3e-b5c1-62d6ffcb430b	awareness	1	You can: - follow the organisation's rules for handling personal and health information - recognise and report a data breach or near miss 					
IT service manager	IT service analyst	4	Clinical risk management	this reference		http://data.europa.eu/esco/skill/47d491a9-f7c0-4b13-a10f-983d3aa0113e; http://data.europa.eu/esco/skill/4913d0c0-133a-4c46-aac3-f5d4989a982e	awareness	1	You can: - explain how health IT systems can harm patients, for example through wrong, missing, or delayed information - report a possible clinical safety issue through the right route