role	role_level	band	skill	skill_source	pcf_reference	esco_reference	expected_level	expected_level_number	expected_level_description	self_rating	manager_rating	gap	evidence	development_action
Application operations engineer	Lead application operations engineer	7	Asset and configuration management	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/9d2e926f-53d9-41f5-98f3-19dfaa687f3f; http://data.europa.eu/esco/skill/ccb2e5f2-4279-48fd-9d85-a1db42ff1e13; http://data.europa.eu/esco/skill/ab6265f2-a9bf-49e8-a9a5-67cbab4de38b	working	2	You can: - maintain secure configuration and accurate information - control IT assets in one or more areas - verify the location and state of IT assets					
Application operations engineer	Lead application operations engineer	7	Availability and capacity management	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/a2fef437-6719-47c2-8552-73b9fe81df86; http://data.europa.eu/esco/skill/60d48be0-4260-4b2e-85b9-aedff7a9b7d9; http://data.europa.eu/esco/skill/9190d87f-9792-42e0-bb7f-64294a656bcd	working	2	You can: - manage service components to ensure they meet business needs and key performance indicators (KPIs)					
Application operations engineer	Lead application operations engineer	7	Change management	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/1e7ed56a-6d6b-422f-962e-38543d150755; http://data.europa.eu/esco/skill/0a099c81-6a0c-4f00-bb3b-990d23ec03a5	practitioner	3	You can: - manage high impact, complex change requests - ensure that release policies, procedures and processes are applied					
Application operations engineer	Lead application operations engineer	7	Continual service improvement	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/9d59f4e5-20a5-428e-b8b3-645043500457; http://data.europa.eu/esco/skill/0550431f-9c8b-4204-9c45-59bc5feacf06; http://data.europa.eu/esco/skill/958b8802-ec3e-4813-97f7-6c8f48610dbd	working	2	You can: - identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions					
Application operations engineer	Lead application operations engineer	7	Incident management	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/8071881c-d652-46e7-9cf4-e06a7f1e57c7; http://data.europa.eu/esco/skill/6430eb0d-c6de-46b7-a7fc-3dd2e8e62a69; http://data.europa.eu/esco/skill/4fb7c7aa-9f19-4cc3-9e19-64ce564f22f5	practitioner	3	You can: - lead the investigation and resolution of incidents					
Application operations engineer	Lead application operations engineer	7	Ownership and initiative	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/001115fb-569f-4ee6-8381-c6807ef2527f; http://data.europa.eu/esco/skill/e186976a-64f0-4052-a25b-297d19e1d0ec	practitioner	3	You can: - take accountability for issues that occur and be proactive in searching for potential problems - achieve excellent user outcomes					
Application operations engineer	Lead application operations engineer	7	Problem management	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/a3ce2bf7-5562-4639-9b52-fdb4850a3904; http://data.europa.eu/esco/skill/55514865-3066-4abd-86a9-dbe45a440882	working	2	You can: - initiate and monitor actions to investigate patterns and trends to resolve problems - effectively consult specialists where required - determine the appropriate resolution and assist with its implementation - determine preventative measures					
Application operations engineer	Lead application operations engineer	7	Service focus	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/09f2f811-a3fb-4de3-a70f-6420a6935575; http://data.europa.eu/esco/skill/1d86f05e-e9cc-40ce-99d8-2b21cc71b16b	working	2	You can: - take inputs and establish coherent frameworks that work					
Application operations engineer	Lead application operations engineer	7	Service management framework knowledge	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/d12e9d68-84c5-444e-aa98-d36533bf03f6; http://data.europa.eu/esco/skill/fafe0b9d-dbd9-46bd-b770-26299539ce66	working	2	You can: - show you have a Level 3 service management framework qualification - demonstrate knowledge of the life cycle or capability elements of ITIL (Information Technology Infrastructure Library)					
Application operations engineer	Lead application operations engineer	7	Technical specialism	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/0868eef3-2213-4572-9343-74931345a7d3; http://data.europa.eu/esco/skill/fbbcb9ab-4b95-4e57-a756-30d08b7da7a5	practitioner	3	You can: - draft and maintain procedures and documentation - set standards for the definition, security and integrity of objects, and ensure conformity to these standards					
Application operations engineer	Lead application operations engineer	7	Technical understanding	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/d0c6d77e-cb25-4770-bf77-2073fc5f7523; http://data.europa.eu/esco/skill/cbe2c304-1e7d-489a-97d9-a7d3e37a9db6	working	2	You can: - understand the core technical concepts related to the role, and apply them with guidance					
Application operations engineer	Lead application operations engineer	7	Testing	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/913e7e83-b8f8-4574-b1ca-1b38f3fd974a; http://data.europa.eu/esco/skill/85f46538-ae70-498a-bfbc-b8ddafe96c7d; http://data.europa.eu/esco/skill/ce354460-500e-4eaa-8e95-8f243fcea3db	practitioner	3	You can: - manage the planning of system and acceptance tests, co-ordinating both functional and non-functional specifications - provide authoritative advice and guidance on test planning - identify process improvements and contribute to the definition of best practice					
Application operations engineer	Lead application operations engineer	7	User focus	UK GDaD PCF	https://understand-digital-data-roles-skills.service.gov.uk/skills/	http://data.europa.eu/esco/skill/ddfe79e2-c2e3-4ba7-9bdf-3820b4f75b54; http://data.europa.eu/esco/skill/68698869-c13c-4563-adc7-118b7644f45d	practitioner	3	You can: - collaborate with user researchers and can represent users internally - explain the difference between user needs and the desires of the user - champion user research to focus on all users - prioritise and define approaches to understand the user story, guiding others in doing so - offer recommendations on the best tools and methods to use					
Application operations engineer	Lead application operations engineer	7	Understanding health and care services	this reference		http://data.europa.eu/esco/skill/9b63d92b-5a3a-46b0-b2ba-c98b39ea5aaf; http://data.europa.eu/esco/skill/6c252ea9-e7df-4f82-8035-7d7ee742ff0e	practitioner	3	You can: - analyse how a service fits into care pathways across organisations - work with clinicians, care staff, and patients to shape digital services - explain the effect of digital decisions on care, safety, and staff workload 					
Application operations engineer	Lead application operations engineer	7	Information governance and data protection	this reference		http://data.europa.eu/esco/skill/a4346013-a967-4a58-a533-6b32ad1364c5; http://data.europa.eu/esco/skill/51ece34f-c24e-4183-9bf4-9b6f28748aec; http://data.europa.eu/esco/skill/097c6a36-f031-4d3e-b5c1-62d6ffcb430b	practitioner	3	You can: - lead data protection impact assessments and information sharing agreements - advise teams on lawful basis, consent, confidentiality, and retention - investigate incidents and recommend improvements 					
Application operations engineer	Lead application operations engineer	7	Identity and access management	this reference		http://data.europa.eu/esco/skill/ab49f767-296b-47d5-af56-0b4a69515b03; http://data.europa.eu/esco/skill/bc0b0b5d-f6be-405a-b224-b6902a4dbe97	practitioner	3	You can: - design and run identity and access services - review access regularly and fix problems 					
Application operations engineer	Lead application operations engineer	7	Clinical risk management	this reference		http://data.europa.eu/esco/skill/47d491a9-f7c0-4b13-a10f-983d3aa0113e; http://data.europa.eu/esco/skill/4913d0c0-133a-4c46-aac3-f5d4989a982e	working	2	You can: - take part in hazard workshops and contribute to a hazard log - follow the clinical risk management process for your work - provide evidence for a clinical safety case, such as test results 					
Application operations engineer	Lead application operations engineer	7	Health data interoperability	this reference		http://data.europa.eu/esco/skill/4f5c1208-62fd-4e5a-a51e-306c06947e11; http://data.europa.eu/esco/skill/d70701ca-d3be-44cb-963e-8e7142555144	working	2	You can: - read and use FHIR resources, profiles, and APIs - build or test simple integrations under guidance - check messages against a specification 					
Application operations engineer	Lead application operations engineer	7	Medical device software regulation	this reference		http://data.europa.eu/esco/skill/f453b1a6-c7db-4d9d-9ba3-47c45159bfe3	awareness	1	You can: - explain that some health software is regulated as a medical device - know who to ask when a product might be a medical device 					
Application operations engineer	Lead application operations engineer	7	Organisational risk management	this reference		http://data.europa.eu/esco/skill/6eff134b-e34f-4d6e-a6e8-5e47cf2228d0; http://data.europa.eu/esco/skill/00920055-eb50-4cb8-a23d-3deedbf3753e; http://data.europa.eu/esco/skill/96550830-539b-4746-96aa-92aa4959945d	working	2	You can: - record and update risks for your area - suggest controls and track actions 					
Application operations engineer	Lead application operations engineer	7	People management	this reference		http://data.europa.eu/esco/skill/339ac029-066a-4985-9f9d-b3d7c8fea0bb; http://data.europa.eu/esco/skill/add39442-b8ca-4412-8156-391db53b0c5d	working	2	You can: - supervise day-to-day work and give feedback - take part in recruitment and induction - hold regular one-to-one conversations