role role_level band skill skill_source pcf_reference esco_reference expected_level expected_level_number expected_level_description self_rating manager_rating gap evidence development_action Application operations engineer Senior application operations engineer 6 Asset and configuration management UK GDaD PCF https://understand-digital-data-roles-skills.service.gov.uk/skills/ http://data.europa.eu/esco/skill/9d2e926f-53d9-41f5-98f3-19dfaa687f3f; http://data.europa.eu/esco/skill/ccb2e5f2-4279-48fd-9d85-a1db42ff1e13; http://data.europa.eu/esco/skill/ab6265f2-a9bf-49e8-a9a5-67cbab4de38b working 2 You can: - maintain secure configuration and accurate information - control IT assets in one or more areas - verify the location and state of IT assets Application operations engineer Senior application operations engineer 6 Availability and capacity management UK GDaD PCF https://understand-digital-data-roles-skills.service.gov.uk/skills/ http://data.europa.eu/esco/skill/a2fef437-6719-47c2-8552-73b9fe81df86; http://data.europa.eu/esco/skill/60d48be0-4260-4b2e-85b9-aedff7a9b7d9; http://data.europa.eu/esco/skill/9190d87f-9792-42e0-bb7f-64294a656bcd working 2 You can: - manage service components to ensure they meet business needs and key performance indicators (KPIs) Application operations engineer Senior application operations engineer 6 Change management UK GDaD PCF https://understand-digital-data-roles-skills.service.gov.uk/skills/ http://data.europa.eu/esco/skill/1e7ed56a-6d6b-422f-962e-38543d150755; http://data.europa.eu/esco/skill/0a099c81-6a0c-4f00-bb3b-990d23ec03a5 working 2 You can: - analyse and assess the impact of change - document change requests - action changes from change requests Application operations engineer Senior application operations engineer 6 Continual service improvement UK GDaD PCF https://understand-digital-data-roles-skills.service.gov.uk/skills/ http://data.europa.eu/esco/skill/9d59f4e5-20a5-428e-b8b3-645043500457; http://data.europa.eu/esco/skill/0550431f-9c8b-4204-9c45-59bc5feacf06; http://data.europa.eu/esco/skill/958b8802-ec3e-4813-97f7-6c8f48610dbd working 2 You can: - identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions Application operations engineer Senior application operations engineer 6 Incident management UK GDaD PCF https://understand-digital-data-roles-skills.service.gov.uk/skills/ http://data.europa.eu/esco/skill/8071881c-d652-46e7-9cf4-e06a7f1e57c7; http://data.europa.eu/esco/skill/6430eb0d-c6de-46b7-a7fc-3dd2e8e62a69; http://data.europa.eu/esco/skill/4fb7c7aa-9f19-4cc3-9e19-64ce564f22f5 working 2 You can: - diagnose and prioritise incidents, investigate their causes and find resolutions Application operations engineer Senior application operations engineer 6 Ownership and initiative UK GDaD PCF https://understand-digital-data-roles-skills.service.gov.uk/skills/ http://data.europa.eu/esco/skill/001115fb-569f-4ee6-8381-c6807ef2527f; http://data.europa.eu/esco/skill/e186976a-64f0-4052-a25b-297d19e1d0ec working 2 You can: - own an issue until a new owner has been found or the problem has been mitigated or resolved Application operations engineer Senior application operations engineer 6 Problem management UK GDaD PCF https://understand-digital-data-roles-skills.service.gov.uk/skills/ http://data.europa.eu/esco/skill/a3ce2bf7-5562-4639-9b52-fdb4850a3904; http://data.europa.eu/esco/skill/55514865-3066-4abd-86a9-dbe45a440882 working 2 You can: - initiate and monitor actions to investigate patterns and trends to resolve problems - effectively consult specialists where required - determine the appropriate resolution and assist with its implementation - determine preventative measures Application operations engineer Senior application operations engineer 6 Service focus UK GDaD PCF https://understand-digital-data-roles-skills.service.gov.uk/skills/ http://data.europa.eu/esco/skill/09f2f811-a3fb-4de3-a70f-6420a6935575; http://data.europa.eu/esco/skill/1d86f05e-e9cc-40ce-99d8-2b21cc71b16b working 2 You can: - take inputs and establish coherent frameworks that work Application operations engineer Senior application operations engineer 6 Service management framework knowledge UK GDaD PCF https://understand-digital-data-roles-skills.service.gov.uk/skills/ http://data.europa.eu/esco/skill/d12e9d68-84c5-444e-aa98-d36533bf03f6; http://data.europa.eu/esco/skill/fafe0b9d-dbd9-46bd-b770-26299539ce66 awareness 1 You can: - show you have a Level 3 service management framework qualification Application operations engineer Senior application operations engineer 6 Technical specialism UK GDaD PCF https://understand-digital-data-roles-skills.service.gov.uk/skills/ http://data.europa.eu/esco/skill/0868eef3-2213-4572-9343-74931345a7d3; http://data.europa.eu/esco/skill/fbbcb9ab-4b95-4e57-a756-30d08b7da7a5 working 2 You can: - use management system software and tools - use logical schemata to investigate problems, collect performance statistics and create reports - carry out the routine configuration, installation and reconfiguration of database and related products - optimise performance and forecast resource needs Application operations engineer Senior application operations engineer 6 Technical understanding UK GDaD PCF https://understand-digital-data-roles-skills.service.gov.uk/skills/ http://data.europa.eu/esco/skill/d0c6d77e-cb25-4770-bf77-2073fc5f7523; http://data.europa.eu/esco/skill/cbe2c304-1e7d-489a-97d9-a7d3e37a9db6 working 2 You can: - understand the core technical concepts related to the role, and apply them with guidance Application operations engineer Senior application operations engineer 6 Testing UK GDaD PCF https://understand-digital-data-roles-skills.service.gov.uk/skills/ http://data.europa.eu/esco/skill/913e7e83-b8f8-4574-b1ca-1b38f3fd974a; http://data.europa.eu/esco/skill/85f46538-ae70-498a-bfbc-b8ddafe96c7d; http://data.europa.eu/esco/skill/ce354460-500e-4eaa-8e95-8f243fcea3db working 2 You can: - review requirements and specifications, and define test conditions - identify issues and risks associated with work - analyse and report test activities and results Application operations engineer Senior application operations engineer 6 User focus UK GDaD PCF https://understand-digital-data-roles-skills.service.gov.uk/skills/ http://data.europa.eu/esco/skill/ddfe79e2-c2e3-4ba7-9bdf-3820b4f75b54; http://data.europa.eu/esco/skill/68698869-c13c-4563-adc7-118b7644f45d working 2 You can: - identify and engage with users or stakeholders to collate user needs evidence - understand and define research that fits user needs - use quantitative and qualitative data about users to turn user focus into outcomes Application operations engineer Senior application operations engineer 6 Understanding health and care services this reference http://data.europa.eu/esco/skill/9b63d92b-5a3a-46b0-b2ba-c98b39ea5aaf; http://data.europa.eu/esco/skill/6c252ea9-e7df-4f82-8035-7d7ee742ff0e working 2 You can: - explain the clinical and care workflows your work supports - use common health care terms correctly with clinical and care colleagues - recognise when a change could affect patient care and raise it Application operations engineer Senior application operations engineer 6 Information governance and data protection this reference http://data.europa.eu/esco/skill/a4346013-a967-4a58-a533-6b32ad1364c5; http://data.europa.eu/esco/skill/51ece34f-c24e-4183-9bf4-9b6f28748aec; http://data.europa.eu/esco/skill/097c6a36-f031-4d3e-b5c1-62d6ffcb430b working 2 You can: - apply data protection principles to your work - contribute to data protection impact assessments - handle information requests and records correctly Application operations engineer Senior application operations engineer 6 Identity and access management this reference http://data.europa.eu/esco/skill/ab49f767-296b-47d5-af56-0b4a69515b03; http://data.europa.eu/esco/skill/bc0b0b5d-f6be-405a-b224-b6902a4dbe97 practitioner 3 You can: - design and run identity and access services - review access regularly and fix problems Application operations engineer Senior application operations engineer 6 Clinical risk management this reference http://data.europa.eu/esco/skill/47d491a9-f7c0-4b13-a10f-983d3aa0113e; http://data.europa.eu/esco/skill/4913d0c0-133a-4c46-aac3-f5d4989a982e working 2 You can: - take part in hazard workshops and contribute to a hazard log - follow the clinical risk management process for your work - provide evidence for a clinical safety case, such as test results Application operations engineer Senior application operations engineer 6 Health data interoperability this reference http://data.europa.eu/esco/skill/4f5c1208-62fd-4e5a-a51e-306c06947e11; http://data.europa.eu/esco/skill/d70701ca-d3be-44cb-963e-8e7142555144 awareness 1 You can: - explain why interoperability matters for joined-up care - name the main health data exchange standards, such as HL7 FHIR