{ "meta": { "locale": "en-001", "title": "Digital health care job roles reference", "disclaimer": "This is an illustrative reference profile for a generic digital health care organisation. It is not an official job description for any employer, and its job evaluation scores are not a formal evaluation.", "pcf": { "name": "UK Government Digital and Data Profession Capability Framework", "url": "https://understand-digital-data-roles-skills.service.gov.uk/", "accessed": "2026-10-06", "credit": "Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright." }, "esco": { "name": "ESCO", "version": "v1.2.1", "url": "https://esco.ec.europa.eu/", "accessed": "2026-10-06", "credit": "Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU." }, "levels": [ { "id": "awareness", "number": 1, "name": "Awareness" }, { "id": "working", "number": 2, "name": "Working" }, { "id": "practitioner", "number": 3, "name": "Practitioner" }, { "id": "expert", "number": 4, "name": "Expert" } ] }, "families": [ { "id": "software-development", "slug": "software-development", "title": "Software development", "pcfFamily": "Software development", "roles": [ "software-developer", "frontend-developer", "devops-engineer", "integration-engineer" ] }, { "id": "architecture", "slug": "architecture", "title": "Architecture", "pcfFamily": "Architecture", "roles": [ "enterprise-architect", "solution-architect", "technical-architect", "data-architect", "security-architect", "network-architect", "business-architect" ] }, { "id": "data", "slug": "data", "title": "Data", "pcfFamily": "Data", "roles": [ "data-analyst", "performance-analyst", "data-engineer", "analytics-engineer", "data-scientist", "machine-learning-engineer", "data-governance-manager", "clinical-coder" ] }, { "id": "product-and-delivery", "slug": "product-and-delivery", "title": "Product and delivery", "pcfFamily": "Product and delivery", "roles": [ "business-analyst", "delivery-manager", "product-manager", "project-manager", "programme-delivery-manager", "digital-portfolio-manager", "service-owner" ] }, { "id": "user-centred-design", "slug": "user-centred-design", "title": "User-centred design", "pcfFamily": "User-centred design", "roles": [ "user-researcher", "service-designer", "interaction-designer", "content-designer", "accessibility-specialist" ] }, { "id": "it-operations", "slug": "it-operations", "title": "IT operations", "pcfFamily": "IT operations", "roles": [ "service-desk-analyst", "end-user-computing-engineer", "infrastructure-engineer", "application-operations-engineer", "it-service-manager", "incident-manager", "problem-manager", "change-and-release-manager" ] }, { "id": "cyber-security", "slug": "cyber-security", "title": "Cyber security", "pcfFamily": null, "roles": [ "security-analyst", "security-engineer", "cyber-security-manager" ] }, { "id": "quality-assurance-testing", "slug": "quality-assurance-testing", "title": "Quality assurance testing", "pcfFamily": "Quality assurance testing (QAT)", "roles": [ "quality-assurance-test-analyst", "test-engineer", "test-manager" ] }, { "id": "clinical-informatics", "slug": "clinical-informatics", "title": "Clinical informatics and clinical safety", "pcfFamily": null, "roles": [ "clinical-informatician", "clinical-safety-officer", "chief-clinical-information-officer" ] }, { "id": "information-governance", "slug": "information-governance", "title": "Information governance", "pcfFamily": null, "roles": [ "records-officer", "information-governance-officer", "data-protection-officer" ] }, { "id": "finance", "slug": "finance", "title": "Finance", "pcfFamily": null, "roles": [ "finance-officer", "payroll-officer", "management-accountant", "financial-accountant", "head-of-finance" ] }, { "id": "legal", "slug": "legal", "title": "Legal", "pcfFamily": null, "roles": [ "legal-assistant", "legal-adviser", "head-of-legal" ] }, { "id": "human-resources", "slug": "human-resources", "title": "Human resources", "pcfFamily": null, "roles": [ "hr-officer", "recruitment-officer", "hr-business-partner", "learning-and-development-specialist", "head-of-people" ] }, { "id": "procurement", "slug": "procurement", "title": "Procurement and commercial", "pcfFamily": null, "roles": [ "procurement-officer", "category-manager", "contract-manager", "head-of-procurement" ] }, { "id": "corporate-services", "slug": "corporate-services", "title": "Corporate services", "pcfFamily": null, "roles": [ "administrator", "executive-assistant", "project-support-officer", "governance-and-risk-manager", "communications-officer" ] } ], "bands": [ { "id": "1", "title": "Band 1", "stage": "Entry", "sfia_level": "1", "civil_service_grades": [ "AA" ], "knowledge": "Basic literacy and numeracy; learns simple routine tasks on the job.", "autonomy": "Follows clear instructions; work is checked often.", "scope": "Own routine tasks.", "leadership": "None.", "accountability": "Accurate completion of routine tasks.", "points": { "min": 0, "max": 160 } }, { "id": "2", "title": "Band 2", "stage": "Support", "sfia_level": "1", "civil_service_grades": [ "AA", "AO" ], "knowledge": "Knows the routines and procedures of the work area; may hold an entry qualification.", "autonomy": "Works to set procedures, with supervision available.", "scope": "Own tasks within a team.", "leadership": "May show new starters routine tasks.", "accountability": "Quality and timeliness of own routine work.", "points": { "min": 161, "max": 215 } }, { "id": "3", "title": "Band 3", "stage": "Support", "sfia_level": "2", "civil_service_grades": [ "AO" ], "knowledge": "Knowledge of a range of procedures, some non-routine; typically a level 3 qualification or equivalent experience.", "autonomy": "Works within procedures; decides how to organise own work; refers problems upward.", "scope": "Own work and some tasks for the wider team.", "leadership": "May allocate routine work or train others in procedures.", "accountability": "Accuracy of own work and of records kept.", "points": { "min": 216, "max": 270 } }, { "id": "4", "title": "Band 4", "stage": "Support and entry practitioner", "sfia_level": "2-3", "civil_service_grades": [ "AO", "EO" ], "knowledge": "Detailed knowledge of the work area, typically from a foundation degree, apprenticeship, or equivalent experience.", "autonomy": "Works within guidelines; resolves most day-to-day problems; manager available for advice.", "scope": "Own work and a defined service or process.", "leadership": "May supervise a small team or coordinate others' work.", "accountability": "Delivery of a defined service or process.", "points": { "min": 271, "max": 325 } }, { "id": "5", "title": "Band 5", "stage": "Practitioner", "sfia_level": "3", "civil_service_grades": [ "EO", "HEO" ], "knowledge": "Professional or technical knowledge, typically from a degree or equivalent experience.", "autonomy": "Works to broad objectives within professional standards; plans own work.", "scope": "Own professional work within a team or product.", "leadership": "May guide and check the work of support staff and apprentices.", "accountability": "Quality of own professional work.", "points": { "min": 326, "max": 395 } }, { "id": "6", "title": "Band 6", "stage": "Experienced practitioner", "sfia_level": "4", "civil_service_grades": [ "HEO", "SEO" ], "knowledge": "Specialist knowledge across a range of procedures, built through further training or experience.", "autonomy": "Works independently; interprets policy for own area; seeks advice on complex issues.", "scope": "A product, service, or workstream.", "leadership": "May lead a small team or mentor colleagues.", "accountability": "Outcomes of own workstream and quality of advice given.", "points": { "min": 396, "max": 465 } }, { "id": "7", "title": "Band 7", "stage": "Senior or specialist", "sfia_level": "5", "civil_service_grades": [ "SEO", "G7" ], "knowledge": "Highly developed specialist knowledge, typically to master's level or equivalent experience.", "autonomy": "Works to organisational policy; decides how results are achieved; is the expert others consult.", "scope": "Several products or services, or a specialist function.", "leadership": "Leads a team or a professional practice area.", "accountability": "Delivery of a service or specialist function, and its budget if held.", "points": { "min": 466, "max": 539 } }, { "id": "8a", "title": "Band 8a", "stage": "Lead", "sfia_level": "5-6", "civil_service_grades": [ "G7" ], "knowledge": "Expert knowledge of a discipline and its management.", "autonomy": "Interprets organisational policy for a service; sets the team's direction.", "scope": "A service area or a discipline across the organisation.", "leadership": "Manages a team, or leads a discipline without line management.", "accountability": "A service area, its staff, and its budget.", "points": { "min": 540, "max": 584 } }, { "id": "8b", "title": "Band 8b", "stage": "Lead", "sfia_level": "6", "civil_service_grades": [ "G7", "G6" ], "knowledge": "Expert knowledge across several disciplines or a large service.", "autonomy": "Shapes policy and strategy for a large area.", "scope": "Several services or teams, or a principal-level discipline.", "leadership": "Manages managers, or is the principal authority in a discipline.", "accountability": "Several services, their staff, and their budgets.", "points": { "min": 585, "max": 629 } }, { "id": "8c", "title": "Band 8c", "stage": "Senior lead", "sfia_level": "6", "civil_service_grades": [ "G6" ], "knowledge": "Expert knowledge, and wide organisational and sector understanding.", "autonomy": "Sets strategy for a function; accountable to a director.", "scope": "A function or department.", "leadership": "Leads a function through several management layers.", "accountability": "A function's performance, workforce, and budget.", "points": { "min": 630, "max": 674 } }, { "id": "8d", "title": "Band 8d", "stage": "Senior lead", "sfia_level": "6-7", "civil_service_grades": [ "G6", "SCS1" ], "knowledge": "Strategic knowledge across functions and the wider health and care system.", "autonomy": "Shapes organisation-wide strategy; deputises for a director.", "scope": "A major function or several functions.", "leadership": "Leads several functions or a large department.", "accountability": "Major functions, large budgets, and organisation-wide risks.", "points": { "min": 675, "max": 720 } }, { "id": "9", "title": "Band 9", "stage": "Head of profession or director", "sfia_level": "7", "civil_service_grades": [ "SCS1" ], "knowledge": "Strategic expertise and system-wide leadership.", "autonomy": "Sets organisation strategy with the executive team.", "scope": "The organisation, and its partners across the system.", "leadership": "Leads a profession or directorate.", "accountability": "Organisation-wide outcomes, budgets, and risks.", "points": { "min": 721, "max": 765 } } ], "factors": [ { "id": "communication", "name": "Communication and relationship skills", "description": "Skills needed to communicate with, and build relationships with, colleagues, patients, the public, and partners. Considers how complex, sensitive, or contentious the information is, and any barriers to understanding or acceptance.", "levels": { "1": "Gives and receives routine information orally, mainly with colleagues.", "2": "Gives and receives routine information orally, in writing, or electronically, with colleagues and others.", "3": "Gives routine information needing tact or persuasion, or complex or sensitive information, or straightforward training to groups.", "4": "Gives complex, sensitive, or contentious information needing persuasion, negotiation, or training skills, or highly complex information.", "5": "Gives highly complex or contentious information needing developed persuasion and negotiation, presents to large groups, or communicates where there are significant barriers to acceptance.", "6": "Gives highly complex, highly contentious information where there are significant barriers to acceptance, using the highest level of communication skills." }, "points": { "1": 5, "2": 12, "3": 21, "4": 32, "5": 45, "6": 60 } }, { "id": "knowledge", "name": "Knowledge, training, and experience", "description": "The knowledge and experience needed to do the job, from any source, including formal training, qualifications, and experience.", "levels": { "1": "A few routine procedures, learned on the job in a short induction.", "2": "A range of routine procedures, learned through on-the-job training and induction.", "3": "A range of procedures, some non-routine, needing base-level theory (for example a level 3 qualification or equivalent experience).", "4": "A range of procedures, mostly non-routine, needing intermediate theory (for example a foundation degree or equivalent experience).", "5": "Expertise in a specialism, underpinned by theory or practical experience (degree level or equivalent).", "6": "Specialist knowledge across the range of the specialism (postgraduate diploma level or equivalent).", "7": "Highly developed specialist knowledge across the range of the specialism (master's level or equivalent).", "8": "Advanced knowledge (doctorate plus further training or equivalent), or specialist knowledge across more than one discipline built over a long period." }, "points": { "1": 16, "2": 36, "3": 60, "4": 88, "5": 120, "6": 156, "7": 196, "8": 240 } }, { "id": "analytical", "name": "Analytical and judgemental skills", "description": "The analysis and judgement needed to process information, solve problems, and make decisions.", "levels": { "1": "Judgements on straightforward facts or situations.", "2": "Judgements on facts or situations, some needing analysis.", "3": "Judgements on a range of facts or situations needing analysis or comparison of options.", "4": "Judgements on complex facts or situations needing analysis, interpretation, and comparison of options.", "5": "Judgements on highly complex facts or situations needing analysis, interpretation, and comparison of options." }, "points": { "1": 6, "2": 15, "3": 27, "4": 42, "5": 60 } }, { "id": "planning", "name": "Planning and organisational skills", "description": "The planning and organising needed to run activities, programmes, services, or strategies.", "levels": { "1": "Organises own day-to-day work.", "2": "Plans straightforward tasks or activities, some ongoing.", "3": "Plans several complex activities, adjusting plans as needed.", "4": "Plans a broad range of complex activities or strategies, adjusting them as needed.", "5": "Forms long-term strategic plans, with uncertainty and effects across the organisation." }, "points": { "1": 6, "2": 15, "3": 27, "4": 42, "5": 60 } }, { "id": "physical-skills", "name": "Physical skills", "description": "The physical skills needed, such as dexterity, coordination, keyboard skills, and driving.", "levels": { "1": "Little need for physical skills.", "2": "Skills gained through practice, such as standard keyboard use or driving.", "3": "Developed skills needing speed or accuracy, such as advanced keyboard use.", "4": "Highly developed skills needing precision or speed and high hand–eye coordination.", "5": "The highest level of precision, speed, and coordination." }, "points": { "1": 6, "2": 15, "3": 27, "4": 42, "5": 60 } }, { "id": "patient-care", "name": "Responsibility for patient and client care", "description": "Responsibility for assessing, treating, caring for, or advising patients and clients. For most digital and corporate roles this is incidental contact only.", "levels": { "1": "Helps patients, clients, or relatives during incidental contact.", "2": "Gives general non-clinical advice, information, or services directly to patients or the public.", "3": "Gives personal care, basic clinical technical services, or basic clinical advice.", "4": "Carries out clinical care, provides clinical technical services, or advises on the care of patients.", "5": "Develops programmes of care, provides specialist clinical technical services, or gives specialised advice on patient care.", "6": "Develops specialised care, gives highly specialised advice, or is accountable for part of a clinical service.", "7": "Accountable for delivering a clinical or care service.", "8": "Corporate responsibility for clinical or care services." }, "points": { "1": 4, "2": 9, "3": 15, "4": 22, "5": 30, "6": 39, "7": 49, "8": 60 } }, { "id": "policy", "name": "Responsibility for policy and service development", "description": "Responsibility for developing and implementing policies and services, and how far the effects reach.", "levels": { "1": "Follows policies set by others; may comment on changes.", "2": "Implements policies for own area and proposes changes to its practices.", "3": "Implements policies for own area and proposes changes that affect other areas.", "4": "Implements policy and develops policy or services for a service or several areas.", "5": "Implements and develops a range of policies or services for a directorate.", "6": "Corporate responsibility for major policy or service development across or beyond the organisation." }, "points": { "1": 5, "2": 12, "3": 21, "4": 32, "5": 45, "6": 60 } }, { "id": "financial-resources", "name": "Responsibility for financial and physical resources", "description": "Responsibility for money, budgets, equipment, stock, buildings, and other assets.", "levels": { "1": "Takes personal care of equipment and resources used in own work.", "2": "Handles cash or valuables, looks after equipment used by others, controls stock, or authorises small payments.", "3": "Authorises payments, buys some assets or supplies, monitors or holds a delegated budget, or maintains assets.", "4": "Holds or sets the budget for a department or service, or buys or maintains its assets.", "5": "Holds or sets budgets, or manages assets, for several services.", "6": "Corporate responsibility for the organisation's finances or assets." }, "points": { "1": 5, "2": 12, "3": 21, "4": 32, "5": 45, "6": 60 } }, { "id": "people", "name": "Responsibility for people", "description": "Responsibility for managing, supervising, training, or developing staff, or for providing people (HR) services.", "levels": { "1": "Shows own work routines to new or less experienced colleagues.", "2": "Supervises or coordinates staff day to day, trains others regularly, or gives basic HR advice.", "3": "Manages a group of staff day to day, teaches core or specialist training, or gives core HR advice.", "4": "Line manages a function or department, designs training programmes as a main duty, or delivers a full range of HR services.", "5": "Line manages several departments, or manages training or a large part of HR across the organisation.", "6": "Corporate responsibility for the organisation's people or HR function." }, "points": { "1": 5, "2": 12, "3": 21, "4": 32, "5": 45, "6": 60 } }, { "id": "information-resources", "name": "Responsibility for information resources", "description": "Responsibility for information and information systems, paper or digital, including records, data, and the systems that hold them.", "levels": { "1": "Records information that the job holder produces.", "2": "Enters or stores data compiled by others, or occasionally writes reports or queries.", "3": "Takes formal minutes, regularly writes reports or queries, or maintains information systems as a significant duty.", "4": "Adapts or designs information systems to others' specifications, or runs information systems for a department as the main duty.", "5": "Designs and develops major information systems, or runs information systems for several services as the main duty.", "6": "Manages and develops information systems across the organisation as the main duty.", "7": "Corporate responsibility for the organisation's information systems." }, "points": { "1": 4, "2": 9, "3": 16, "4": 24, "5": 34, "6": 46, "7": 60 } }, { "id": "research", "name": "Responsibility for research and development", "description": "Responsibility for formal research, development, evaluation, audits, testing, and trials.", "levels": { "1": "Carries out surveys or audits for own work; occasionally takes part in research or testing.", "2": "Regularly does research, development, trials, or equipment and system testing as part of the job.", "3": "Carries out research or development within formal programmes as a main duty.", "4": "Coordinates and carries out research and development programmes.", "5": "Initiates and develops research and development programmes that support the organisation's objectives.", "6": "Initiates and develops research and development programmes with effects beyond the organisation." }, "points": { "1": 5, "2": 12, "3": 21, "4": 32, "5": 45, "6": 60 } }, { "id": "freedom-to-act", "name": "Freedom to act", "description": "How far the job holder decides what to do and how, and how closely their work is supervised.", "levels": { "1": "Works within set procedures, with supervision close by.", "2": "Follows standard procedures and precedent; someone is usually available to ask; work may be checked.", "3": "Follows defined policies and procedures; work is managed rather than supervised.", "4": "Results are defined, but the job holder decides how to achieve them, within broad policy.", "5": "Works within general policies, and in most cases decides how to interpret them.", "6": "Interprets overall policy and strategy to set goals and standards." }, "points": { "1": 5, "2": 12, "3": 21, "4": 32, "5": 45, "6": 60 } }, { "id": "physical-effort", "name": "Physical effort", "description": "The physical effort needed, considering its frequency, duration, and intensity.", "levels": { "1": "Sitting, standing, and walking, with little physical effort.", "2": "Frequent sitting or standing in a restricted position, or occasional light to moderate effort.", "3": "Frequent light effort for long periods, or frequent moderate effort for short periods.", "4": "Ongoing light effort, frequent moderate effort for long periods, or occasional intense effort.", "5": "Ongoing moderate effort, or frequent intense effort." }, "points": { "1": 3, "2": 7, "3": 12, "4": 18, "5": 25 } }, { "id": "mental-effort", "name": "Mental effort", "description": "The concentration needed, considering its frequency, duration, and how predictable the work is.", "levels": { "1": "General attention; occasional concentration on predictable work.", "2": "Frequent concentration on predictable work, or occasional concentration on unpredictable work.", "3": "Frequent concentration on unpredictable work, or occasional prolonged concentration.", "4": "Frequent prolonged concentration, or occasional intense concentration.", "5": "Frequent intense concentration." }, "points": { "1": 3, "2": 7, "3": 12, "4": 18, "5": 25 } }, { "id": "emotional-effort", "name": "Emotional effort", "description": "The emotional demands of the job, from direct or indirect exposure to distressing circumstances, such as reading distressing case records or handling serious incidents.", "levels": { "1": "Rare exposure, or occasional indirect exposure, to distressing circumstances.", "2": "Occasional exposure, or frequent indirect exposure, to distressing circumstances.", "3": "Frequent exposure to distressing circumstances, or occasional exposure to highly distressing ones.", "4": "Occasional exposure to traumatic circumstances, or frequent exposure to highly distressing ones." }, "points": { "1": 5, "2": 11, "3": 18, "4": 25 } }, { "id": "working-conditions", "name": "Working conditions", "description": "Exposure to unpleasant conditions or hazards. Near-continuous screen use on most days counts at level 2.", "levels": { "1": "Rare exposure to unpleasant conditions.", "2": "Occasional unpleasant conditions, frequent travel or outdoor work, or near-continuous screen use on most days.", "3": "Frequent unpleasant conditions, or occasional highly unpleasant ones.", "4": "Some exposure to hazards, or frequent highly unpleasant conditions.", "5": "Considerable exposure to hazards." }, "points": { "1": 3, "2": 7, "3": 12, "4": 18, "5": 25 } } ], "skills": [ { "id": "pcf:accessibility", "slug": "pcf-accessibility", "name": "Accessibility", "description": "Accessibility involves ensuring your service can be used by as many people as possible, including those with impaired vision, motor difficulties, cognitive impairments, learning disabilities and deafness.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- understand accessibility and that users have different accessibility needs\n- help fix accessibility issues under the direction of others", "working": "You can:\n- understand users have different accessibility needs\n- build user interfaces that meet accessibility standards and fix accessibility issues under the direction of others", "practitioner": "You can:\n- build user interfaces that meet a predefined set of standards\n- champion accessibility to internal stakeholders\n- offer design feedback to mitigate the risk of failing accessibility testing\n- offer recommendations on the best tools and methods to use when accessibility testing", "expert": "You can:\n- show a strong understanding of accessibility and be an advocate for users with accessibility needs\n- build user interfaces that meet a predefined set of standards\n- champion accessibility to internal and external stakeholders\n- offer design solutions to mitigate the risk of failing accessibility testing\n- recommend the best tools and methods to use when accessibility testing" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/e8ef317f-c880-4c7a-929f-e08053f976bb", "label": "develop strategies for accessibility", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/3e23db60-0c3d-498a-a6ac-ffbed0ecb033", "label": "ICT accessibility standards", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/be64bb4c-84ac-4c83-8cc7-fc8593e15136", "label": "test system accessibility for users with special needs", "match": "narrow" } ] }, { "id": "pcf:adapting-to-delivery-methodologies", "slug": "pcf-adapting-to-delivery-methodologies", "name": "Adapting to delivery methodologies", "description": "Adapting to delivery methodologies involves contributing to discussions on the appropriate delivery methodology to use, and adapting your approach based on the delivery methodology of the team.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the differences between delivery methodologies, such as scrum or kanban\n- explain how your approach would change based on the delivery methodology\n- explain why iteration is important\n- explain how roles in a multidisciplinary team work together to support delivery", "working": "You can:\n- explain how products and services are delivered through different methodologies\n- follow an appropriate approach to complete your work within the delivery methodology used by your team\n- adapt how you work and the work you produce based on your team's delivery methodology to ensure you deliver value\n- adapt how you work with other roles in a multidisciplinary team in line with the delivery methodology", "practitioner": "You can:\n- determine the approach for your role within the team's delivery methodology\n- define and agree the scope of delivery for your role within a multidisciplinary team\n- negotiate and agree delivery priorities with the team and relevant stakeholders\n- clearly communicate the value of iterative delivery and realising benefits early", "expert": "You can:\n- set and iterate standards for working within different delivery methodologies\n- actively promote collaboration and agreement to ensure the team delivers value at the right time\n- experiment with new and innovative ways of working to enhance delivery outcomes\n- research new and evolving delivery methodologies and identify how your role would work within them" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/32db65d3-5ef3-43eb-9bf8-752c9cf0b22e", "label": "customise project methodologies", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/bec4359e-cb92-468f-a997-8fb28e32fba9", "label": "ICT project management methodologies", "match": "narrow" } ] }, { "id": "pcf:agile-and-lean-practices", "slug": "pcf-agile-and-lean-practices", "name": "Agile and Lean practices", "description": "Agile and Lean practices involves encouraging teams to build incrementally, test and iterate their work based on regular feedback and other useful data.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the basic principles of Agile and Lean methodology\n- discuss ways to apply Agile and Lean principles in a multi-disciplinary team\n- explain why iteration is important", "working": "You can:\n- demonstrate experience in applying Agile principles in practice\n- provide a clear, open and transparent framework in which teams can deliver\n- show an awareness of Agile tools and are starting to use them intelligently\n- visualise and make visible the work of the team", "practitioner": "You can:\n- compare and select the most appropriate delivery methods and processes\n- recognise, reflect and adapt when something does not work, encouraging experimentation\n- use a blended approach depending on the context\n- help teams to measure, evaluate and visualise outcomes\n- encourage reflective practice to improve ways of working", "expert": "You can:\n- coach and lead teams in Agile and Lean good practices\n- create and tailor the right approach for a team, challenging, evaluating and iterating the approach through the life cycle\n- experiment with new and innovative ways of working to improve delivery across the organisation\n- act as a recognised expert and advocate for Agile and Lean approaches" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/0a9acb6b-1139-4be9-b431-3a80a959f2f4", "label": "Agile project management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/da6393d5-a53c-4863-abc7-51f36281d74e", "label": "lean project management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/00c04e40-35ea-4ed1-824c-82f936c8f876", "label": "incremental development", "match": "narrow" } ] }, { "id": "pcf:agile-research-practices", "slug": "pcf-agile-research-practices", "name": "Agile research practices", "description": "Agile delivery involves encouraging teams to build incrementally, test and iterate their work based on regular feedback and other useful data.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- describe agile working and the roles in a multidisciplinary digital team", "working": "You can:\n- understand and explain the benefits and limitations of agile working\n- design and conduct your research so the findings can be embedded into an agile workflow\n- understand and work with the different roles in a multidisciplinary digital team to plan and do user research", "practitioner": "You can:\n- advocate for agile working\n- adapt how you design and conduct research to respond to the complexity of the product environment\n- understand the strategic decisions the team needs to make so you can design appropriate research\n- influence decisions about priorities and agile processes in the team", "expert": "You can:\n- advocate for agile working at the organisational level and with senior stakeholders\n- help organisations adopt agile research practices\n- set standards and expectations of how research insights should be delivered to support delivery by agile teams\n- coach and guide other user researchers to adopt agile ways of working" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/0a9acb6b-1139-4be9-b431-3a80a959f2f4", "label": "Agile project management", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/33d49d4f-31ec-473f-9b8a-b555aa5116bb", "label": "iterative development", "match": "broad" } ] }, { "id": "pcf:agile-working", "slug": "pcf-agile-working", "name": "Agile working", "description": "Agile delivery involves encouraging teams to build incrementally, test and iterate their work based on regular feedback and other useful data.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of Agile methodology and the ways to apply the principles in practice\n- take an open-minded approach\n- explain why iteration is important\n- iterate quickly", "working": "You can:\n- demonstrate experience working in Agile, and an awareness of Agile tools and how to use them\n- advise colleagues on how and why Agile methods are used and provide a clear, open and transparent framework in which teams can deliver\n- adapt and reflect and be resilient\n- see outside of the process", "practitioner": "You can:\n- identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes\n- help the team to decide the best approach\n- help teams to manage and visualise outcomes, prioritise work and adhere to agreed minimum viable product (MVP), priorities and scope", "expert": "You can:\n- coach and lead teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project\n- think of new and innovative ways of working to achieve the right outcomes\n- act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/0a9acb6b-1139-4be9-b431-3a80a959f2f4", "label": "Agile project management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/dba46f87-0831-49cd-a1c7-340a653c0221", "label": "Agile development", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/33d49d4f-31ec-473f-9b8a-b555aa5116bb", "label": "iterative development", "match": "narrow" } ] }, { "id": "pcf:analysis", "slug": "pcf-analysis", "name": "Analysis", "description": "Analysis involves examining, interpreting and analysing data to help make informed decisions.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- apply the approach to real problems and consider all relevant information\n- apply appropriate rigour to ensure a full solution is designed and achieves the business outcome", "practitioner": "You can:\n- monitor the analysis of a technical solution and ensure analysis is reused for similar problem sets\n- review solutions and identify areas for change\n- drive the collection of information that is used and analysed\n- feed back on policy and requirements", "expert": "You can:\n- provide direction and lead on change regarding factors that feed into analysis\n- monitor changes in the technical environment and assess whether risks are still at acceptable levels or whether previous decisions need to be revisited\n- direct and influence others on best practice and policy" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/2b92a5b2-6758-4ee3-9fb4-b6387a55cc8f", "label": "perform data analysis", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/4707da90-9cfc-46ca-8de0-38a0b7bfb137", "label": "think analytically", "match": "broad" } ] }, { "id": "pcf:analysis-and-insight", "slug": "pcf-analysis-and-insight", "name": "Analysis and insight", "description": "Analysis and insight involves examining, interpreting and analysing data to help make informed decisions.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- understand and work with colleagues to apply core techniques for analysis and insight\n- present clear insights that colleagues can understand and use", "practitioner": "You can:\n- understand and help teams to apply a range of techniques to analyse data and provide insight\n- be proactive and present compelling findings that inform wider decisions\n- apply innovative approaches to resolve problems", "expert": "You can:\n- understand, teach and supervise a wide range of analysis techniques\n- help organisations create and learn from strategic insights\n- apply innovative approaches to resolve problems" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/2b92a5b2-6758-4ee3-9fb4-b6387a55cc8f", "label": "perform data analysis", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/f263da7f-0708-42c2-b1a9-39083416f632", "label": "communicate analytical insights", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/be20d05c-f6b4-4580-9fcf-f00f4baab562", "label": "make data-driven decisions", "match": "narrow" } ] }, { "id": "pcf:analysis-and-synthesis", "slug": "pcf-analysis-and-synthesis", "name": "Analysis and synthesis", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of the need for careful analysis of research data to produce clear findings", "working": "You can:\n- understand how to apply basic techniques for the analysis of research data and synthesis of findings\n- effectively involve your team in analysis and synthesis\n- present clear findings that colleagues can understand and use", "practitioner": "You can:\n- understand and help teams to apply a range of methods to analyse research data and synthesise findings\n- effectively engage sceptical colleagues in analysis and synthesis\n- advise on the choice and application of techniques, and can critique colleagues’ findings to assure best practice", "expert": "You can:\n- help an organisation to adopt a wide range of analysis and synthesis techniques, and to continually assure, improve and innovate their practices to generate clear and valuable findings" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/f715be1d-5fc4-49d3-82a5-0b8090d12849", "label": "synthesise information", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/fa465db3-56e8-4b5d-a781-e2a313a4ed2d", "label": "conduct qualitative research", "match": "narrow" } ] }, { "id": "pcf:applied-maths-statistics-and-scientific-practices", "slug": "pcf-applied-maths-statistics-and-scientific-practices", "name": "Applied maths, statistics and scientific practices", "description": "Applied mathematics and statistics involves applying analytical methods including exploratory data analysis, visualisation and statistical testing to help make accurate recommendations.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an understanding of the benefits of applied mathematics and statistics, and can use this knowledge to carry out data science tasks\n- carry out general analysis techniques for data inspection, exploration and visualisation\n- interpret statistical output effectively and accurately\n- show an awareness of different performance and accuracy metrics for statistical assessment and validation", "working": "You can:\n- apply analytical methods including exploratory data analysis and statistical testing to a specific data set, to reach accurate and reliable conclusions\n- understand and use different performance and accuracy metrics for model validation in data science projects, hypothesis testing and information retrieval\n- compare selected applied mathematics and statistical methods and identify their differences\n- access and use the statistical and scientific tools available within the organisation", "practitioner": "You can:\n- apply designated quantitative techniques such as time series analysis, optimisation and simulation to create and embed appropriate models for analysis and prediction\n- provide guidance on matching data sources with relevant applied mathematics and statistical techniques to meet analysis goals\n- apply appropriate statistical techniques to available data to discover new relations and offer insight into research problems, helping to improve organisational processes and support decision making\n- access and use the statistical tools available within the organisation", "expert": "You can:\n- identify opportunities to develop statistical insight, reports and models to support organisational objectives, while collaborating across the organisation effectively\n- critique statistical analyses\n- use a variety of data analytics techniques (such as data mining and prescriptive and predictive analytics) for complex data analysis through the whole data life cycle\n- use model outputs to produce evidence and help design services and policies\n- understand a broad range of statistical tools, particularly those deployed within the organisation, and can use these appropriately and help others to use them" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/382c11ed-20d5-4ae7-b60e-15fec527fa6c", "label": "apply statistical analysis techniques", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/7ee4c2ea-b349-4bd2-81a3-ec31475d4833", "label": "statistics", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/7a34b3d9-bd3b-4f4e-a0f6-f97439901cb7", "label": "apply scientific methods", "match": "narrow" } ] }, { "id": "pcf:applying-statistical-and-analytical-tools-and-techniques", "slug": "pcf-applying-statistical-and-analytical-tools-and-techniques", "name": "Applying statistical and analytical tools and techniques", "description": "Applying statistical and analytical techniques involves using and evaluating methods to answer research questions and make data-informed recommendations.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- support the development of statistical and analytical insights and reports under supervision\n- explain the benefits of basic statistical and analytical techniques\n- explain the value of quality assurance and best practices in developing statistical and analytical outputs", "working": "You can:\n- contribute to the development of statistical and analytical insights and reports\n- apply appropriate statistical and analytical techniques under supervision to answer research questions and organisational needs\n- follow and apply quality assurance standards\n- respond to stakeholder questions about analytical and statistical techniques", "practitioner": "You can:\n- lead the development of valuable statistical insights and reports\n- identify and apply a range of statistical and analytical techniques and tools, and support others in applying them\n- quality assure statistical techniques and analytical outputs across a team\n- engage with stakeholders and share statistical and analytical techniques to increase understanding and trust", "expert": "You can:\n- identify opportunities to develop statistical insights and reports that support organisational objectives\n- develop and guide others in a range of statistical and analytical techniques and tools\n- oversee the quality assurance of statistical techniques and analytical outputs, continually improving and innovating practices\n- use statistical and analytical outputs to influence stakeholders across the organisation and beyond" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/382c11ed-20d5-4ae7-b60e-15fec527fa6c", "label": "apply statistical analysis techniques", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/c95c29fe-3971-46b7-80e9-1f7e75ba99b3", "label": "use specific data analysis software", "match": "narrow" } ] }, { "id": "pcf:applying-user-centred-insights", "slug": "pcf-applying-user-centred-insights", "name": "Applying user-centred insights", "description": "Applying user-centred insights involves understanding all user needs and the problems that need to be solved, and applying insights to make decisions that meet these needs.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the difference between user needs and what a user wants\n- explain the purpose of user stories\n- explain why applying user-centred insights is important\n- explain how you approach understanding user needs", "working": "You can:\n- identify and engage users and stakeholders to identify user needs and trends\n- decide when you need more user insights and when you have enough to make a decision\n- work with others to define the problem and research goals\n- use quantitative and qualitative user insights to improve product or service outcomes", "practitioner": "You can:\n- use user insights to represent users in internal discussions\n- advocate for research to be completed with all types of users of the product or service\n- use user needs to agree the work that needs to be done and determine priorities with the team\n- work with others to understand and recommend tools to get the appropriate user insight", "expert": "You can:\n- advocate for a range of effective research approaches across the organisation\n- coach others in making decisions that meet user needs across a range of channels\n- advocate for continuous use of user insights in teams\n- use user insights to make strategic decisions to provide the best user experience" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/ddfe79e2-c2e3-4ba7-9bdf-3820b4f75b54", "label": "identify ICT user needs", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/7364cc39-b9c0-449f-9416-57723e2fd9c4", "label": "use methodologies for user-centered design", "match": "close" } ] }, { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "name": "Architect for the whole context", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- identify relevant information that can inform your architectural work, such as strategies, roadmaps, policies and technical trends\n- understand how your work supports the team in enabling change​", "working": "You can:\n- align your work with the work being done by other architects and technical professionals\n- track emerging issues, strategies, roadmaps, patterns and technologies over time to assess opportunities and risks to your work\n- identify how other teams contribute to delivering outcomes through change", "practitioner": "You can:\n- work to support wider organisational objectives beyond your immediate goals​\n- track emerging internal and external issues over time that could affect the work of teams across the organisation\n- take action to solve or mitigate problems by influencing colleagues across the organisation", "expert": "You can:\n- assess how trends in society and industry practices might impact the organisation\n- work with people outside of your organisation to inform policies, strategies and standards\n- anticipate changes to policy and build resilience through your architectural work\n- coach others in identifying important trends" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/d56e2c2f-3e01-4b76-a7bb-ecb6d430172f", "label": "think holistically", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/0f9958d2-f700-4f62-b90b-a5873cb5ae4c", "label": "systems thinking", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/ee3c1d54-f46a-43c7-a0f9-0ba3648164d0", "label": "design enterprise architecture", "match": "broad" } ] }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "name": "Architecture communication", "description": "Communication involves conveying information using the most effective medium and language for the audience.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of different ways of creating architecture representations for a limited audience, including technical and non-technical stakeholders\n- gather and explain information to be used in architecture representations", "working": "You can:\n- listen to the needs of technical and business stakeholders\n- create and use different architecture representations to communicate effectively, achieving agreement with technical and non-technical stakeholders\n- provide support in discussions about architectural topics within a multidisciplinary team", "practitioner": "You can:\n- lead the communication of complicated, complex or risky architecture topics with technical and non-technical stakeholders\n- communicate with senior stakeholders across your organisation\n- adapt your message and communication techniques to your audience\n- advocate on behalf of a team to other stakeholders\n- manage stakeholder expectations effectively", "expert": "You can:\n- communicate with technical and non-technical stakeholders at all levels, and across organisations, using architecture communication techniques​\n- mediate between people in difficult architectural discussions\n- gain support from business and technical stakeholders for architectural initiatives with high levels of risk, impact and complexity\n- coach and support others in architecture communication" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/c32ad607-0c4d-4e34-b73f-668298f7bf13", "label": "apply technical communication skills", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/7ff2c668-0e86-418a-a962-4958262ee337", "label": "use communication techniques", "match": "broad" } ] }, { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "name": "Asset and configuration management", "description": "Asset and configuration management involves managing the life cycle of IT assets, such as hardware, software, intellectual property, licences and warranties, the configuration of components, and the relationships between them. Consideration is given to the usage, disposal, compliance, inventory, sustainability, cost optimisation and protection of the IT asset portfolio.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- track, log and correct information to protect assets and components", "working": "You can:\n- maintain secure configuration and accurate information\n- control IT assets in one or more areas\n- verify the location and state of IT assets", "practitioner": "You can:\n- manage configuration items and related information\n- manage service compliance and risk", "expert": "You can:\n- manage configuration management for the organisation, ensuring value for the business and adherence to company policies\n- ensure that changes to assets are recorded and controlled appropriately\n- advocate organisational commitment to asset control" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9d2e926f-53d9-41f5-98f3-19dfaa687f3f", "label": "tools for software configuration management", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/ccb2e5f2-4279-48fd-9d85-a1db42ff1e13", "label": "project configuration management", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/ab6265f2-a9bf-49e8-a9a5-67cbab4de38b", "label": "manage inventory", "match": "narrow" } ] }, { "id": "corp-assurance-and-audit", "slug": "corp-assurance-and-audit", "name": "Assurance and audit liaison", "description": "Gathering assurance that controls work, supporting internal and external audits, and tracking audit recommendations to completion.", "source": "reference", "file": "corporate-services.yaml", "levels": { "awareness": "You can:\n- explain how audits and assurance work in the organisation\n- provide evidence when asked", "working": "You can:\n- coordinate evidence for audits and inspections\n- track audit recommendations and chase overdue actions", "practitioner": "You can:\n- plan assurance mapping across the organisation's main risks\n- work with internal and external auditors to agree scope and findings\n- report on assurance gaps to committees", "expert": "You can:\n- design the organisation's assurance framework\n- advise the audit committee and board on the strength of assurance" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/24e67151-ff7e-43e2-99c0-424a758278a4", "label": "liaise with auditors", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/8804d963-5a31-4609-b5df-f741b7199fb7", "label": "internal auditing", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/26baf34d-6721-4bac-b7eb-add0bc566a82", "label": "attend to detail in preparation for audits", "match": "narrow" } ] }, { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "name": "Availability and capacity management", "description": "Availability and capacity management involves ensuring services are available with as little downtime or disruption as possible, and that we have sufficient resources to support emerging business needs.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain availability and capacity management processes", "working": "You can:\n- manage service components to ensure they meet business needs and key performance indicators (KPIs)", "practitioner": "You can:\n- ensure the correct implementation of availability and capacity management standards and procedures\n- identify capacity issues and implement the required changes\n- initiate remedial action", "expert": "You can:\n- lead policy and strategy for service and capacity management\n- lead the identification and implementation of required changes" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/a2fef437-6719-47c2-8552-73b9fe81df86", "label": "plan ICT capacity", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/60d48be0-4260-4b2e-85b9-aedff7a9b7d9", "label": "ICT capacity planning strategies", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/9190d87f-9792-42e0-bb7f-64294a656bcd", "label": "monitor system performance", "match": "narrow" } ] }, { "id": "budget-management", "slug": "budget-management", "name": "Budget management", "description": "Planning, monitoring, and controlling a budget, including forecasting, managing variances, and following financial rules.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "You can:\n- follow the rules for spending and ordering\n- explain how your work is funded", "working": "You can:\n- track spending against a small budget and raise variances\n- authorise spending within your limit", "practitioner": "You can:\n- hold and manage a budget, forecasting and explaining variances\n- build a business case with costs and benefits", "expert": "You can:\n- manage large or multiple budgets and set financial plans\n- make funding trade-offs across services" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/21c5790c-0930-4d74-b3b0-84caf5af12ea", "label": "manage budgets", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/74688c5d-2af1-4f7a-9d1c-00e808eaa1e6", "label": "budgetary principles", "match": "close" } ] }, { "id": "pcf:business-analysis-it-operations", "slug": "pcf-business-analysis-it-operations", "name": "Business analysis (IT operations)", "description": "Business analysis involves understanding the business needs and translating those requirements into solutions through detailed analysis and feedback.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- investigate problems and opportunities in existing processes, and contribute to recommending solutions", "working": "You can:\n- investigate problems and opportunities in existing processes, and contribute to recommending solutions\n- work with stakeholders to identify objectives and potential benefits", "practitioner": "You can:\n- lead investigative work into problems and opportunities in existing processes\n- lead the collection of information and creation of recommendations for improvements\n- absorb large amounts of conflicting information and use it to produce solutions", "expert": "You can:\n- direct business analysis, including the collection of information and evidence and the identification of problems and opportunities\n- ensure that recommendations fit with strategic business objectives\n- communicate recommendations persuasively to important stakeholders\n- identify the simplest of a variety of approaches" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/27ed854c-15b8-4ba2-90e9-ae888a219703", "label": "perform business analysis", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/b04f377b-ee80-4b38-aca1-19d266a23b17", "label": "analyse business requirements", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/633a3637-2c6b-40ae-ac38-289eb2a62aa6", "label": "business analysis", "match": "close" } ] }, { "id": "pcf:business-and-user-acceptance-testing", "slug": "pcf-business-and-user-acceptance-testing", "name": "Business and user acceptance testing", "description": "Business and user acceptance involves using appropriate tools and techniques to verify that a product or service meets documented and agreed business and user needs.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- describe how to create business scenarios to validate that business and user needs are met\n- explain the stages, types and purpose of testing, and the tools and techniques used", "working": "You can:\n- work with others to ensure appropriate test coverage, data and scenarios, in line with acceptance criteria\n- document and triage defects, and their risks, so they can be traced and resolved\n- work with others to review test outcomes to validate that business and user needs are met", "practitioner": "You can:\n- advise others how to ensure appropriate test coverage, data and scenarios, in line with acceptance criteria\n- analyse business risk and impacts of defects so that appropriate action can be taken to enable business acceptance\n- provide assurance on the suitability, business readiness and viability of delivered solutions", "expert": "You can:\n- set standards and strategies for business and user acceptance testing\n- advise senior stakeholders on testing and continuity risks, quality gates and assurance approaches" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/85f46538-ae70-498a-bfbc-b8ddafe96c7d", "label": "levels of software testing", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/913e7e83-b8f8-4574-b1ca-1b38f3fd974a", "label": "execute software tests", "match": "broad" } ] }, { "id": "pcf:business-architecture", "slug": "pcf-business-architecture", "name": "Business architecture", "description": "Business architecture involves using industry standards to develop integrated views of an organisation that help implement organisational strategy and solve complex problems.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of business architecture frameworks, principles and techniques\n- support the application of frameworks to business change in an organisation, under guidance", "working": "You can:\n- help support the adoption of business architecture\n- clearly communicate business architecture frameworks, principles, and techniques\n- support the production of a multidimensional view of your organisation\n- assess the impact of strategies on the organisation, highlighting risks and issues", "practitioner": "You can:\n- apply and develop business architecture frameworks, principles and techniques in your organisation\n- advise and guide the organisation to inform the implementation of its strategy\n- share the value of business architecture with the organisation\n- produce clear multidimensional views of your organisation to support decision making", "expert": "You can:\n- simplify complex business architecture frameworks into clear actions\n- develop business architecture maturity in your organisation, such as through a community of practice\n- lead or guide others in using best practice for business architecture, such as industry standards\n- identify strategic misalignment within the organisation and make recommendations for improvement" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/ee3c1d54-f46a-43c7-a0f9-0ba3648164d0", "label": "design enterprise architecture", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/c453cf81-6197-428e-84c6-70c773b63f27", "label": "ICT architectural frameworks", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/98301d4a-2cc3-439d-8d7f-0b6ac76302bb", "label": "business process modelling", "match": "narrow" } ] }, { "id": "fin-business-cases", "slug": "fin-business-cases", "name": "Business cases and investment appraisal", "description": "Building the financial case for investment, including options appraisal, whole-life costs, capital and revenue treatment, benefits, and value for money.", "source": "reference", "file": "finance.yaml", "levels": { "awareness": "You can:\n- explain the purpose of a business case and its financial section\n- collect cost information for a business case", "working": "You can:\n- build the financial model for a straightforward business case\n- separate capital and revenue costs, and one-off and recurring costs\n- include whole-life costs, such as licences, support, and hosting after go-live", "practitioner": "You can:\n- lead the financial case for complex digital investments, such as a new clinical system or a move to cloud\n- appraise options using net present value, sensitivity analysis, and risk adjustment\n- check that benefits are realistic, measurable, and owned\n- track spending and benefits after approval", "expert": "You can:\n- set the organisation's business case and investment appraisal standards\n- advise investment boards on affordability, value for money, and risk\n- make the case to funders for major investment programmes\n- review the portfolio of investments and recommend where to stop, change, or continue" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/e95058a6-e139-42e7-a470-72038a606649", "label": "assess financial viability", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/bf12b461-1c53-4d81-a395-8ba77f7483c4", "label": "investment analysis", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/5da3c765-10a3-49eb-934c-ec401ceb1a34", "label": "analyse business plans", "match": "broad" } ] }, { "id": "pcf:business-modelling", "slug": "pcf-business-modelling", "name": "Business modelling", "description": "Business modelling involves visualising, analysing and communicating current and future business situations and how business components influence each other.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain how models and diagrams can be used to represent the organisation, processes, relationships, information and interactions, and how they add value\n- support the creation of visual representations of business workflows, processes and structures\n- explain how other roles use the models you create to support their work", "working": "You can:\n- select appropriate business modelling techniques to support analysis, decision making and stakeholder understanding\n- elicit appropriate information to create effective business models\n- create models and diagrams that represent the organisation, processes, relationships, information and interactions\n- use existing and new models to ensure alignment to the organisation’s goals", "practitioner": "You can:\n- guide the selection and use of business modelling techniques to ensure consistency\n- define and share good practices for eliciting appropriate information to create effective models\n- create models and diagrams that represent complex and large-scale situations, aligning with and informing architecture artefacts\n- use business modelling outcomes to support strategic decision making", "expert": "You can:\n- set standards for business modelling, including for the elicitation of appropriate information\n- assess the effectiveness of modelling techniques to enable continuous improvement\n- coach others in business modelling, leading the creation of models when appropriate\n- use business modelling outcomes to anticipate and influence decision making and strategy development" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/98301d4a-2cc3-439d-8d7f-0b6ac76302bb", "label": "business process modelling", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/6a7792a9-888a-46ad-afc9-2c0d94c8fde6", "label": "create business process models", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/3c1cbc5e-2220-4f45-bcc8-3d52c8c9cae0", "label": "analyse business model", "match": "narrow" } ] }, { "id": "pcf:business-process-improvement", "slug": "pcf-business-process-improvement", "name": "Business process improvement", "description": "Business process improvement involves creating appropriate artefacts and analysing, modifying and testing existing and new processes to make them more efficient.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- contribute to the analysis and evaluation of business processes to identify problems and opportunities\n- contribute to the design and implementation of business process improvements\n- contribute to business process testing and usability evaluation", "working": "You can:\n- analyse and evaluate business processes to identify problems and opportunities\n- design, prioritise and facilitate the implementation of business process improvements, with some support\n- validate improvements to business processes through testing", "practitioner": "You can:\n- lead process analysis and evaluation to define business performance problems and opportunities\n- lead analysis and evaluation to design, test, implement and assess business process improvements\n- manage the design, execution and assessment of business process tests and usability evaluations", "expert": "You can:\n- lead the identification of large-scale opportunities to deliver business performance improvements\n- set the direction for analysis, design and evaluation of business process improvements, including methods, tools and standards\n- set the direction for design, execution and assessment of business process tests and usability evaluations\n- coach others in designing, testing, implementing and assessing business process improvements" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/75b30aeb-34c0-40f4-b77d-271d75a98b14", "label": "improve business processes", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/958b8802-ec3e-4813-97f7-6c8f48610dbd", "label": "identify process improvements", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/56042303-972b-41be-9310-58467599ff7e", "label": "analyse business processes", "match": "narrow" } ] }, { "id": "pcf:capability-building-for-digital-data-and-technology", "slug": "pcf-capability-building-for-digital-data-and-technology", "name": "Capability building for digital, data and technology", "description": "A senior leadership skill. You can:\n- guide the organisation to ensure it has the specialist digital, data and technology skills it needs\n- develop organisational processes and ways of working so that digital and data roles you support can thrive\n- continuously improve and optimise the organisational environment\nExamples of leadership using this skill:\n- prioritising capability needs that will have the most impact\n- negotiating for longer-term investment in people by articulating the risks and benefits of different staffing strategies\n- advocating for good practice in ways of working and supporting people to adopt this practice\n- growing digital and data communities", "source": "pcf", "file": "", "levels": { "awareness": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- guide the organisation to ensure it has the specialist digital, data and technology skills it needs\n- develop organisational processes and ways of working so that digital and data roles you support can thrive\n- continuously improve and optimise the organisational environment\nExamples of leadership using this skill:\n- prioritising capability needs that will have the most impact\n- negotiating for longer-term investment in people by articulating the risks and benefits of different staffing strategies\n- advocating for good practice in ways of working and supporting people to adopt this practice\n- growing digital and data communities", "working": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- guide the organisation to ensure it has the specialist digital, data and technology skills it needs\n- develop organisational processes and ways of working so that digital and data roles you support can thrive\n- continuously improve and optimise the organisational environment\nExamples of leadership using this skill:\n- prioritising capability needs that will have the most impact\n- negotiating for longer-term investment in people by articulating the risks and benefits of different staffing strategies\n- advocating for good practice in ways of working and supporting people to adopt this practice\n- growing digital and data communities", "practitioner": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- guide the organisation to ensure it has the specialist digital, data and technology skills it needs\n- develop organisational processes and ways of working so that digital and data roles you support can thrive\n- continuously improve and optimise the organisational environment\nExamples of leadership using this skill:\n- prioritising capability needs that will have the most impact\n- negotiating for longer-term investment in people by articulating the risks and benefits of different staffing strategies\n- advocating for good practice in ways of working and supporting people to adopt this practice\n- growing digital and data communities", "expert": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- guide the organisation to ensure it has the specialist digital, data and technology skills it needs\n- develop organisational processes and ways of working so that digital and data roles you support can thrive\n- continuously improve and optimise the organisational environment\nExamples of leadership using this skill:\n- prioritising capability needs that will have the most impact\n- negotiating for longer-term investment in people by articulating the risks and benefits of different staffing strategies\n- advocating for good practice in ways of working and supporting people to adopt this practice\n- growing digital and data communities" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/f1155d3f-fbca-4298-a31c-f6955653bacf", "label": "shape organisational teams based on competencies", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/f206e732-110c-47ce-a53f-f00c9d97c90d", "label": "talent management strategies", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/ebff1a39-7261-49cd-9cb2-88f565e8dc26", "label": "develop corporate training programmes", "match": "narrow" } ] }, { "id": "proc-category-management", "slug": "proc-category-management", "name": "Category management", "description": "Managing a category of spend, such as software, cloud, and technology services, through a category strategy that pools demand, shapes requirements, and plans procurements over several years.", "source": "reference", "file": "procurement.yaml", "levels": { "awareness": "You can:\n- explain what a category is and why category plans matter", "working": "You can:\n- analyse spend and contracts for a category and keep the contract register up to date\n- support the category plan, such as tracking renewals and savings", "practitioner": "You can:\n- write and deliver a category strategy with budget holders and technical leads\n- plan the pipeline of procurements and contract renewals for the category\n- track savings, value, and risks for the category", "expert": "You can:\n- set the category management approach for the organisation\n- lead categories with the highest spend and risk, and align them with organisational strategy\n- work with other organisations on collaborative buying" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/29cd7e7b-215c-483a-b67a-6bdad0647de9", "label": "develop procurement strategy", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/a9dc9e40-14a6-4899-93ec-29d5c79c2ebd", "label": "manage procurement planning", "match": "close" } ] }, { "id": "pcf:change-management", "slug": "pcf-change-management", "name": "Change management", "description": "Change management involves managing changes to services, organisations, suppliers or configuration items, and the associated documentation.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- implement change requests\n- apply change control procedures under supervision", "working": "You can:\n- analyse and assess the impact of change\n- document change requests\n- action changes from change requests", "practitioner": "You can:\n- manage high impact, complex change requests\n- ensure that release policies, procedures and processes are applied", "expert": "You can:\n- implement new and current change management processes\n- support change management, actively improving and optimising processes" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/1e7ed56a-6d6b-422f-962e-38543d150755", "label": "manage changes in ICT system", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/0a099c81-6a0c-4f00-bb3b-990d23ec03a5", "label": "manage ICT change request process", "match": "close" } ] }, { "id": "pcf:change-benefits-and-adoption-analysis", "slug": "pcf-change-benefits-and-adoption-analysis", "name": "Change, benefits and adoption analysis", "description": "Change, benefits and adoption analysis involves assessing how change can be enabled within the organisation, determining expected benefits and creating the conditions required for adoption.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the change and benefits life cycles\n- describe common types of benefit, disbenefit, impact and risk to change\n- explain the value of impact assessments\n- describe some ways to capture assumptions, dependencies and measures", "working": "You can:\n- assess how proposed changes affect roles, processes, policies, data, systems and customer or user experience\n- support the definition of measurable outcomes, measures and indicators\n- work with the business and other professions to support business readiness", "practitioner": "You can:\n- lead benefits and impact analysis for initiatives, including identifying trade-offs, quantitative and qualitative benefits, and business readiness indicators\n- ensure change impacts and benefits are translated into clear operating actions, ownership and measures\n- work across the business and with other professions to define and guide adoption and business readiness activities", "expert": "You can:\n- influence strategic decisions by challenging whether proposed change is likely to deliver real and evidenced value\n- work with the business and other professions to influence approaches for change adoption, business readiness and benefits management\n- position business analysis as a discipline that improves business readiness, adoption and outcomes" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/3c03ee71-4a23-448f-b79e-81fd75d27dca", "label": "apply change management", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/17c9a790-5664-4673-8237-c4cf3c5a8da5", "label": "conduct impact evaluation of ICT processes on business", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/48b68726-0fd6-4e03-a5eb-82236516ee7a", "label": "provide cost benefit analysis reports", "match": "narrow" } ] }, { "id": "pcf:changing-security-culture", "slug": "pcf-changing-security-culture", "name": "Changing security culture", "description": "A senior leadership skill. You can:\n- put in place continuous cyber and information security awareness and education programs, for example, training for specific groups\n- use a range of methods to assess whether people’s security behaviour is improving\n- compare the maturity of security awareness and culture in your organisation against others across government to determine effective improvements\nExamples of leadership using this skill:\n- incentivising the right behaviours across the whole organisation so that everyone knows how they contribute to security\n- persuading senior leadership to represent a campaign personally\n- communicating insights from previous incidents to ensure they are learned from", "source": "pcf", "file": "", "levels": { "awareness": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- put in place continuous cyber and information security awareness and education programs, for example, training for specific groups\n- use a range of methods to assess whether people’s security behaviour is improving\n- compare the maturity of security awareness and culture in your organisation against others across government to determine effective improvements\nExamples of leadership using this skill:\n- incentivising the right behaviours across the whole organisation so that everyone knows how they contribute to security\n- persuading senior leadership to represent a campaign personally\n- communicating insights from previous incidents to ensure they are learned from", "working": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- put in place continuous cyber and information security awareness and education programs, for example, training for specific groups\n- use a range of methods to assess whether people’s security behaviour is improving\n- compare the maturity of security awareness and culture in your organisation against others across government to determine effective improvements\nExamples of leadership using this skill:\n- incentivising the right behaviours across the whole organisation so that everyone knows how they contribute to security\n- persuading senior leadership to represent a campaign personally\n- communicating insights from previous incidents to ensure they are learned from", "practitioner": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- put in place continuous cyber and information security awareness and education programs, for example, training for specific groups\n- use a range of methods to assess whether people’s security behaviour is improving\n- compare the maturity of security awareness and culture in your organisation against others across government to determine effective improvements\nExamples of leadership using this skill:\n- incentivising the right behaviours across the whole organisation so that everyone knows how they contribute to security\n- persuading senior leadership to represent a campaign personally\n- communicating insights from previous incidents to ensure they are learned from", "expert": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- put in place continuous cyber and information security awareness and education programs, for example, training for specific groups\n- use a range of methods to assess whether people’s security behaviour is improving\n- compare the maturity of security awareness and culture in your organisation against others across government to determine effective improvements\nExamples of leadership using this skill:\n- incentivising the right behaviours across the whole organisation so that everyone knows how they contribute to security\n- persuading senior leadership to represent a campaign personally\n- communicating insights from previous incidents to ensure they are learned from" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/54d774a3-de3b-4425-b0d7-c03bc99a0937", "label": "set up cybersecurity training programmes", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/6aef2baa-5fa7-4c16-bd28-3e070ec4e4df", "label": "educate on data confidentiality", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/a8f2a095-9d03-43f0-980d-2b9fcc59a994", "label": "shape corporate culture", "match": "broad" } ] }, { "id": "clinical-coding", "slug": "clinical-coding", "name": "Clinical coding", "description": "Translating clinical information from health records into standard classification codes, following national and international coding rules, for care, payment, and statistics.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "You can:\n- explain what clinical coding is and why it matters\n- use basic medical terms and anatomy", "working": "You can:\n- code straightforward episodes accurately, using classification rules\n- query unclear records with clinicians", "practitioner": "You can:\n- code complex episodes across specialties\n- audit coding quality and train coders", "expert": "You can:\n- lead a coding service and its quality programme\n- advise on coding standards and their effect on data and funding" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/cf0b92de-4bd0-46ee-b383-7765b4cbcac9", "label": "clinical coding", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/f022b5ff-8496-4722-a7a3-ef3c072f01f6", "label": "perform clinical coding procedures", "match": "exact" } ] }, { "id": "clinical-leadership-in-digital", "slug": "clinical-leadership-in-digital", "name": "Clinical leadership in digital", "description": "Bringing clinical knowledge and credibility to the design, adoption, and safe use of digital services, and leading clinicians through digital change.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "You can:\n- explain how digital services change clinical practice", "working": "You can:\n- give clinical input to product teams on workflows and safety\n- help clinical colleagues adopt new systems", "practitioner": "You can:\n- lead clinical engagement for a product or programme\n- turn clinical needs and evidence into requirements\n- champion safe adoption among clinical peers", "expert": "You can:\n- set the clinical direction for the organisation's digital services\n- lead clinical leaders across organisations through digital change\n- advise the board on clinical risk and benefit of digital investment" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/b21e2984-c6b2-4352-bbe8-8f3b03bd50f6", "label": "medical informatics", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/ad008df3-dcaf-45ee-8892-2319a3b66c98", "label": "oversee clinical information system activities", "match": "close" } ] }, { "id": "clinical-safety", "slug": "clinical-safety", "name": "Clinical risk management", "description": "Identifying, assessing, and controlling the risks that health IT systems can pose to patients, through a clinical risk management process, hazard logs, and safety cases (for example following ISO 14971 and IEC 80001-1).", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "You can:\n- explain how health IT systems can harm patients, for example through wrong, missing, or delayed information\n- report a possible clinical safety issue through the right route", "working": "You can:\n- take part in hazard workshops and contribute to a hazard log\n- follow the clinical risk management process for your work\n- provide evidence for a clinical safety case, such as test results", "practitioner": "You can:\n- lead hazard identification and risk assessment for a product or change\n- write and maintain hazard logs and clinical safety case reports\n- agree risk controls with product teams and check that they work\n- advise teams on applying clinical risk management standards", "expert": "You can:\n- own the clinical risk management system for the organisation\n- set clinical safety policy and assure safety cases for major systems\n- lead the response to serious safety incidents involving health IT\n- build a culture of clinical safety across digital teams" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/47d491a9-f7c0-4b13-a10f-983d3aa0113e", "label": "safety engineering", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/4913d0c0-133a-4c46-aac3-f5d4989a982e", "label": "product usage risks analysis", "match": "close" } ] }, { "id": "clin-clinical-systems-optimisation", "slug": "clin-clinical-systems-optimisation", "name": "Clinical system design and optimisation", "description": "Designing, configuring, and improving clinical systems, such as electronic health records, order communications, and electronic prescribing, so that they fit clinical workflows and support safe, efficient care.", "source": "reference", "file": "clinical-ig.yaml", "levels": { "awareness": "You can:\n- explain how clinical systems such as electronic health records support care\n- describe the clinical workflows that a system supports", "working": "You can:\n- map current and future clinical workflows with clinicians and care staff\n- test system configuration against clinical scenarios\n- write clear clinical requirements for product teams", "practitioner": "You can:\n- lead the clinical design of system configuration, forms, order sets, and decision support\n- use data and user feedback to find and fix workflow problems\n- balance clinical need, safety, usability, and system constraints", "expert": "You can:\n- set design principles and standards for clinical systems across the organisation\n- lead optimisation programmes that measurably improve care and staff experience\n- advise senior leaders on clinical system choices and their effect on care" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/ad008df3-dcaf-45ee-8892-2319a3b66c98", "label": "oversee clinical information system activities", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/53141450-2fa9-4890-a64e-7ffd4e1144be", "label": "use electronic health records management system", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/751941a0-5645-4f8b-b97e-b252909d5edb", "label": "develop ICT workflow", "match": "broad" } ] }, { "id": "clinical-terminology", "slug": "clinical-terminology", "name": "Clinical terminology and classification", "description": "Using clinical terminologies and classifications, such as SNOMED CT, ICD, and LOINC, to record and exchange clinical meaning consistently.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "You can:\n- explain the difference between a clinical terminology and a classification\n- recognise common terminologies such as SNOMED CT and ICD", "working": "You can:\n- find and use the right codes for a data item or form\n- use terminology browsers and reference sets", "practitioner": "You can:\n- design data models and reference sets using clinical terminologies\n- map between terminologies and classifications, and explain the limits of a mapping\n- advise teams on terminology use in products and analytics", "expert": "You can:\n- set terminology policy for the organisation\n- lead terminology releases, governance, and quality assurance\n- represent the organisation in terminology standards bodies" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/2806260f-6399-4add-8f11-070141423f9d", "label": "medical terminology", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/49812c2d-3a36-4be8-bd41-8c0be3db7c6d", "label": "develop classification systems", "match": "broad" } ] }, { "id": "pcf:coding-and-scripting", "slug": "pcf-coding-and-scripting", "name": "Coding and scripting", "description": "Coding and scripting involves designing, writing and iterating code and scripts from prototype to production.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- describe different scripting tools and software that are available and currently in use", "working": "You can:\n- interact with, read and write code\n- carry out baseline repair activities", "practitioner": "This skill level is currently not defined.", "expert": "This skill level is currently not defined." }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/21d2f96d-35f7-4e3f-9745-c533d2dd6e97", "label": "computer programming", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/5ef0c719-5bcb-49f8-b8eb-824388225333", "label": "use scripting programming", "match": "narrow" } ] }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "name": "Commercial management", "description": "Commercial management involves exploring commercial opportunities whilst complying with the regulations on how we conduct and manage both internal and third party relationships.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- act as the point of contact for contracted suppliers\n- understand appropriate internal contacts and processes within a government department\n- understand how and when third parties should be brought into digital, data and technology projects", "practitioner": "You can:\n- take responsibility for complex relationships with contracted suppliers\n- identify appropriate contractual frameworks and identify appropriate suppliers\n- negotiate with contracted suppliers\n- get good value out of contracts and suppliers", "expert": "You can:\n- act as the escalation point and resolve large or high risk commercial management issues\n- coach others in appropriate commercial management" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/92721092-fe7c-4689-96bd-4f02385bc0e7", "label": "manage contracts", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/fe1ec582-d63b-466c-9149-e7fc4fe93e22", "label": "supplier management", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/80ae18bf-f3a4-4f83-b372-7c5c9d686865", "label": "manage commercial risks", "match": "narrow" } ] }, { "id": "proc-negotiation", "slug": "proc-negotiation", "name": "Commercial negotiation", "description": "Planning and conducting negotiations with suppliers to agree price, terms, and performance that give value for money and manage risk.", "source": "reference", "file": "procurement.yaml", "levels": { "awareness": "You can:\n- explain what can and cannot be negotiated in a public procurement", "working": "You can:\n- negotiate prices and terms for low-value or routine purchases\n- prepare data and options for a negotiation led by others", "practitioner": "You can:\n- plan and lead negotiations, setting objectives, limits, and fallback positions\n- negotiate contract variations, renewals, and settlement of disputes\n- keep negotiations lawful and well recorded", "expert": "You can:\n- lead high-value, high-risk negotiations with strategic suppliers\n- coach others in negotiation and set the organisation's negotiation approach" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/5f2efbdf-08a2-49cd-9c06-bd284e4f0fbf", "label": "negotiate terms with suppliers", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/c842be42-81b3-40f2-904c-ea8790ac88bd", "label": "negotiate supplier arrangements", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/fde186df-c9c4-49f5-b2a5-d66adc7c43a5", "label": "negotiate buying conditions", "match": "close" } ] }, { "id": "pcf:commercial-perspective", "slug": "pcf-commercial-perspective", "name": "Commercial perspective", "description": "Commercial management involves exploring commercial opportunities whilst complying with the regulations on how we conduct and manage both internal and third party relationships.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of government commercial processes\n- show an awareness of legal and compliance rules", "working": "You can:\n- understand commercial processes and the appropriate internal contacts within a government department\n- understand different sourcing strategies and when to apply them", "practitioner": "You can:\n- identify appropriate contractual frameworks and approaches\n- identify, evaluate and select appropriate suppliers", "expert": "You can:\n- coach others in appropriate commercial, vendor and legal issues" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/80ae18bf-f3a4-4f83-b372-7c5c9d686865", "label": "manage commercial risks", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/fe1ec582-d63b-466c-9149-e7fc4fe93e22", "label": "supplier management", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/3bc08c26-2f98-4730-bbb6-ec4a8566e3cf", "label": "procurement lifecycle", "match": "narrow" } ] }, { "id": "pcf:communicating-analysis-and-insight", "slug": "pcf-communicating-analysis-and-insight", "name": "Communicating analysis and insight", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain why it's important to clearly communicate findings from analysis\n- explain some methods for effectively communicating findings from analysis", "working": "You can:\n- choose the appropriate medium to communicate findings\n- shape and share communications relevant to the audience\n- present analysis and visualisations in clear ways to both specialist and non-specialist audiences, with support\n- give tactical recommendations based on your analysis and insight to inform decision making", "practitioner": "You can:\n- turn complex data into compelling, clear and actionable stories\n- share data communication skills with the team and across government\n- present analysis and visualisations in clear ways to communicate complex messages\n- communicate negative and positive information to stakeholders\n- give tactical and strategic recommendations", "expert": "You can:\n- communicate relevant, compelling stories using the most appropriate medium\n- make complex recommendations at a tactical and strategic level" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/f263da7f-0708-42c2-b1a9-39083416f632", "label": "communicate analytical insights", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/c544a9f3-5945-4b54-afed-de0697852817", "label": "report analysis results", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/c3e36d05-8ae8-447f-bb2b-6f9409f85389", "label": "deliver visual presentation of data", "match": "narrow" } ] }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "name": "Communicating between the technical and non-technical", "description": "Communicating between the technical and non-technical involves conveying information using the most effective medium and language for the audience.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain why it's important to communicate technical concepts in non-technical language\n- explain the types of communication that can be used with internal and external stakeholders, and their impact", "working": "You can:\n- communicate effectively with technical and non-technical stakeholders\n- support and host discussions within a multidisciplinary team, with potentially difficult dynamics\n- be an advocate for the team externally\n- manage differing stakeholder perspectives", "practitioner": "You can:\n- listen to and interpret the needs of technical and non-technical stakeholders, and manage their expectations\n- manage active and reactive communication\n- support or host difficult discussions within the team or with diverse senior stakeholders", "expert": "You can:\n- mediate between people and strengthen relationships, adopting the appropriate communication method with stakeholders at all levels\n- manage stakeholder expectations and moderate difficult discussions about high risk and complex topics, even within constrained timescales\n- speak on behalf of, and represent the community to, large audiences inside and outside the organisation" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/c32ad607-0c4d-4e34-b73f-668298f7bf13", "label": "apply technical communication skills", "match": "exact" } ] }, { "id": "pcf:communicating-data", "slug": "pcf-communicating-data", "name": "Communicating data", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness that data needs to be aligned to the needs of the end user\n- create basic visuals and presentations", "working": "You can:\n- understand the appropriate media to communicate findings\n- shape communications for the audience", "practitioner": "You can:\n- turn complex data into clear and well understood solutions, which can be acted upon\n- share data communication skills with the team and organisation\n- understand and communicate different options, taking into account risks and uncertainties", "expert": "This skill level is currently not defined." }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/c32ad607-0c4d-4e34-b73f-668298f7bf13", "label": "apply technical communication skills", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/c3e36d05-8ae8-447f-bb2b-6f9409f85389", "label": "deliver visual presentation of data", "match": "narrow" } ] }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "name": "Communicating information", "description": "Communication involves conveying information using the most effective medium and language for the audience.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- listen to the needs of design and business stakeholders and interpret information\n- take part in discussions within a multidisciplinary team", "working": "You can:\n- listen to the needs of design and business stakeholders and interpret information\n- take part in discussions within a multidisciplinary team\n- be an advocate for the team externally, and can manage differing perspectives\n- shape and share communications relevant to the audience", "practitioner": "You can:\n- work collaboratively in a group and build relationships with others\n- identify issues through Agile 'health checks' and work with others to address them\n- manage stakeholder expectations\n- be flexible and capable of proactive and reactive communication\n- host or moderate difficult discussions within the team or with senior stakeholders", "expert": "You can:\n- mediate between people and mend relationships, communicating with stakeholders at all levels\n- manage stakeholder expectations and host or moderate discussions about high risk and complexity, even within constrained timescales\n- speak on behalf of and represent the community to large audiences inside and outside of government" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/7ff2c668-0e86-418a-a962-4958262ee337", "label": "use communication techniques", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/415abd43-e8e5-4643-b5da-5f11307af57a", "label": "use different communication channels", "match": "narrow" } ] }, { "id": "pcf:communication-security-architect", "slug": "pcf-communication-security-architect", "name": "Communication (security architect)", "description": "Communication involves conveying information using the most effective medium and language for the audience.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "This skill level is currently not defined.", "practitioner": "You can:\n- demonstrate a deep understanding of security concepts and can apply them to a technical level\n- effectively translate and accurately communicate security and risk implications to technical and non-technical stakeholders\n- successfully respond to challenges\n- manage stakeholder expectations and be flexible, adapting to stakeholder reactions to reach consensus", "expert": "You can:\n- demonstrate expert understanding of security concepts and can apply them to a technical level, at the highest levels of risk complexity\n- effectively translate and accurately communicate security and risk implications at the most senior levels across technical and non-technical stakeholders\n- successfully respond to challenges\n- manage stakeholder expectations across high risk and complexity or under constrained timescales" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/c32ad607-0c4d-4e34-b73f-668298f7bf13", "label": "apply technical communication skills", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/bad614fb-fc66-4401-b75b-3d366013a493", "label": "write security reports", "match": "narrow" } ] }, { "id": "corp-communications-strategy", "slug": "corp-communications-strategy", "name": "Communications strategy and planning", "description": "Planning communications and campaigns that meet organisational goals, using insight about audiences, and evaluating their effect.", "source": "reference", "file": "corporate-services.yaml", "levels": { "awareness": "You can:\n- explain the aims of a communications plan you are working on", "working": "You can:\n- write communications plans for projects, with audiences, messages, and channels\n- measure the results of communications activity", "practitioner": "You can:\n- plan campaigns that change behaviour, such as encouraging patients to use a digital service\n- use audience insight and evaluation to improve campaigns\n- plan communications for incidents and service outages", "expert": "You can:\n- set the communications strategy for the organisation\n- lead crisis communications\n- advise the board on reputation and stakeholder engagement" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/3c834f6e-523a-49ee-8ed1-e073e28ae6fe", "label": "develop communications strategies", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/69f36674-440a-4fa0-89f9-1b70172ebb9d", "label": "advise on communication strategies", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/f780a6ad-b01e-4c35-9746-af8fc0c5ad06", "label": "apply crisis management", "match": "broad" } ] }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "name": "Community collaboration", "description": "Collaboration in the Government Digital and Data profession typically involves working in a multidisciplinary project team, and contributing to working groups and wider professional communities. It requires a broad understanding of the technologies, principles and perspectives of related professions.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- understand the work of others and the importance of team dynamics, collaboration and feedback", "working": "You can:\n- contribute to the work of others\n- motivate and empower teams\n- create the right environment for teams to work in, and can identify the best team makeup depending on the situation\n- recognise and deal with issues", "practitioner": "You can:\n- work collaboratively in a group, actively networking with others\n- adapt feedback to ensure it’s effective and lasting\n- use your initiative to identify problems or issues in the team dynamic and rectify them\n- identify issues through Agile ‘health checks’ with the team, and help to stimulate the right responses", "expert": "You can:\n- solve and unblock issues between teams or departments at the highest level\n- coach the organisation on team dynamics and conflict resolution, while also building and growing the community" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/082967d4-b94c-4305-aa13-35a6aa8c5c7c", "label": "cooperate with colleagues", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/60c78287-22eb-4103-9c8c-28deaa460da0", "label": "work in teams", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/bf5d77ad-e18c-48d8-83f0-bc79c011c74a", "label": "develop professional network", "match": "narrow" } ] }, { "id": "ig-confidentiality-and-sharing", "slug": "ig-confidentiality-and-sharing", "name": "Confidentiality and information sharing", "description": "Protecting confidential patient information while making sure it is shared lawfully when care, safety, or the law needs it, including through information sharing agreements.", "source": "reference", "file": "clinical-ig.yaml", "levels": { "awareness": "You can:\n- keep confidential information safe and share it only when you are allowed to\n- ask for advice when you are not sure", "working": "You can:\n- check that a request to share information meets policy\n- keep records of what was shared, with whom, and why\n- draft simple information sharing agreements", "practitioner": "You can:\n- advise on complex confidentiality questions, such as sharing without consent in the public interest\n- review information sharing agreements with partner organisations\n- apply consent and patient objection rules to data flows", "expert": "You can:\n- act as the senior adviser on confidentiality for the organisation\n- resolve the most difficult disclosure decisions\n- set the framework for sharing information with partners" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/51ece34f-c24e-4183-9bf4-9b6f28748aec", "label": "maintain healthcare user data confidentiality", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/a56dec32-05ef-45de-a256-ee6741f356db", "label": "information confidentiality", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/b4548845-dc4c-43fb-a55c-b9b7c6c1defd", "label": "document sharing procedures", "match": "broad" } ] }, { "id": "pcf:consultancy", "slug": "pcf-consultancy", "name": "Consultancy", "description": "Consultancy involves providing specialist advice to address stakeholder and business needs.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an understanding of the need for consulting in your role, and its purpose\n- work under guidance to identify what advice, guidance and recommendations might be appropriate, usually by referring to previous work by others\n- show an understanding of how to frame problems that need to be solved", "working": "You can:\n- provide advice, guidance and recommendations based on your specialist knowledge and experience\n- propose methodologies to follow and approaches to implementation\n- frame problems so they can easily be understood, and troubleshoot where required, to support the business in operating more effectively", "practitioner": "You can:\n- provide advice and recommendations to stakeholders based on your significant specialist knowledge and experience\n- lead the definition of guidance and inform how the organisation approaches delivery or uses digital and data skills more effectively", "expert": "This skill level is currently not defined." }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/283cbcd3-7101-4dbb-be37-56f3625515b1", "label": "provide ICT consulting advice", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/414332e4-8347-4771-b947-65bd3801a620", "label": "use consulting techniques", "match": "close" } ] }, { "id": "pcf:content-management-and-architecture", "slug": "pcf-content-management-and-architecture", "name": "Content management and architecture", "description": "Content management and architecture involves using and developing processes, systems and standards to enable effective, sustainable and reusable content.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain a typical content life cycle\n- explain the value of organising and categorising information in content design and some ways to do this\n- describe the importance of metadata (such as content type, publication date or ownership information) for managing content", "working": "You can:\n- document information that enables effective content life cycle management, for example metadata\n- organise complex information to support understanding and navigation using existing standards and systems for structure and hierarchy\n- use tools to manage and publish content, for example content management systems", "practitioner": "You can:\n- establish workflows for designing and publishing content as part of an end-to-end content life cycle\n- develop ways to organise and categorise information\n- help design ways for content to be effectively reused in different channels and contexts", "expert": "You can:\n- direct the approach to content management to ensure content is regularly reviewed and evaluated by publishing or service teams\n- identify opportunities to improve content workflows, efficiency and scalability\n- define and manage relationships between content in complex systems" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/1bba98a7-92b9-450b-9235-e0c905f8f3c4", "label": "information architecture", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/9710092c-f174-4e84-95bf-2064d39ad7a0", "label": "manage content metadata", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/56a10e3e-c9e7-4d39-b6f1-6013398fcb3a", "label": "use content management system software", "match": "narrow" } ] }, { "id": "pcf:context-problem-and-option-analysis", "slug": "pcf-context-problem-and-option-analysis", "name": "Context, problem and option analysis", "description": "Context, problem and option analysis involves holistically investigating the context for a piece of work to define the problem or opportunity, understand root causes, identify high level business and user needs and shape the work to address those needs.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- describe the analysis techniques you could use to help understand the context, problem and options to meet business and user needs\n- explain the importance of understanding that internal and external factors influence the organisation\n- contribute to identifying and assessing multiple options and formulating recommendations, under supervision", "working": "You can:\n- plan and use the most appropriate analysis techniques to understand the context, the problem and root causes\n- communicate how your work supports and aligns to strategic contexts and goals\n- define problem statements and develop and evaluate multiple options\n- formulate recommendations, considering feasibility, benefits and impact", "practitioner": "You can:\n- lead the approach to understanding the context, the problem and root causes\n- set goals for a piece of work that aligns to the organisation's strategic context\n- lead the approach to developing and evaluating multiple options, sharing and advocating for recommendations to gain support", "expert": "You can:\n- advise on approaches to options analysis, feasibility and impact assessments to ensure best practice is followed\n- ensure all streams of work align to the organisation's strategic context and goals\n- advise on how the organisation can use business analysis skills to add value\n- guide tactical decision making and influence strategic plans in a changing environment" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9714735d-6f60-440b-bdbc-aaf45ebcbe78", "label": "analyse the context of an organisation", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/55514865-3066-4abd-86a9-dbe45a440882", "label": "root cause analysis", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/07e51c60-763a-4335-b4ec-70a15f66d328", "label": "propose ICT solutions to business problems", "match": "narrow" } ] }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "name": "Continual service improvement", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of developing process efficiency and common ways in which processes are optimised\n- support specific activities to improve development processes\n- spot or identify obvious deficiencies", "working": "You can:\n- identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions", "practitioner": "You can:\n- analyse current processes, and identify and implement opportunities to optimise them\n- lead and develop a team of experts to deliver service improvements\n- help to evaluate and establish requirements for the implementation of changes by setting policy and standards", "expert": "This skill level is currently not defined." }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9d59f4e5-20a5-428e-b8b3-645043500457", "label": "create a work atmosphere of continuous improvement", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/0550431f-9c8b-4204-9c45-59bc5feacf06", "label": "continuous improvement philosophies", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/958b8802-ec3e-4813-97f7-6c8f48610dbd", "label": "identify process improvements", "match": "narrow" } ] }, { "id": "pcf:continuity-management", "slug": "pcf-continuity-management", "name": "Continuity management", "description": "Continuity management involves clearly defining processes and remediation plans to ensure the availability of systems and services in the event of unplanned downtime.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the basic principles of IT standard continuity management processes and procedures", "working": "You can:\n- manage the runbooks and the processes around service continuity\n- test the runbooks to ensure that service availability is maintained", "practitioner": "This skill level is currently not defined.", "expert": "This skill level is currently not defined." }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/909a28ce-d4b6-4567-9b74-d111f1ed9633", "label": "maintain plan for continuity of operations", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/64852ade-6ae1-4760-ba4a-976bf07ca255", "label": "manage disaster recovery plans", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/c9e96450-421d-48af-9ee6-d9c50e29afc2", "label": "ICT recovery techniques", "match": "narrow" } ] }, { "id": "legal-contract-drafting-and-review", "slug": "legal-contract-drafting-and-review", "name": "Contract drafting and review", "description": "Drafting, reviewing, and negotiating contracts and agreements, such as technology, software licence, cloud, services, and data processing agreements.", "source": "reference", "file": "legal.yaml", "levels": { "awareness": "You can:\n- explain the main parts of a contract, such as parties, term, payment, liability, and termination\n- prepare standard documents from approved templates", "working": "You can:\n- review routine agreements, such as non-disclosure and simple services agreements, against the organisation's standards\n- mark up contracts and explain the changes\n- spot clauses that need a lawyer's review, such as unlimited liability or automatic renewal", "practitioner": "You can:\n- draft and negotiate complex agreements, such as software licences, cloud hosting, system integration, and data processing agreements\n- advise on risk allocation, including liability caps, service levels, exit, and escrow\n- make sure contracts protect patient data, service continuity, and the organisation's rights in its software and data\n- write and maintain contract templates and playbooks", "expert": "You can:\n- set the organisation's contracting standards and risk positions\n- lead negotiations on the most valuable or high-risk agreements\n- advise senior leaders on strategic commercial arrangements, such as partnerships and joint ventures" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/5c606d18-6404-4047-b235-350f18e11827", "label": "contract law", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/82ae17ef-a422-4803-923e-d62da42476a9", "label": "revise legal documents", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/92721092-fe7c-4689-96bd-4f02385bc0e7", "label": "manage contracts", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/d63c2bad-817d-4116-b4d8-b927cb01212d", "label": "commercial law", "match": "broad" } ] }, { "id": "proc-contract-management", "slug": "proc-contract-management", "name": "Contract management", "description": "Managing contracts after award, including mobilisation, performance, payments, changes, disputes, renewal, and exit, so that the organisation gets what it paid for.", "source": "reference", "file": "procurement.yaml", "levels": { "awareness": "You can:\n- find a contract and explain its key dates, value, and owner\n- record contract changes and documents in the contract register", "working": "You can:\n- monitor supplier performance against service levels and key performance indicators\n- prepare contract review meetings and track actions\n- process contract variations and check invoices against the contract", "practitioner": "You can:\n- manage a portfolio of contracts, including clinical and technology contracts\n- use contract remedies, such as service credits, when performance falls short\n- manage changes, disputes, and renewals within the procurement rules\n- plan exit early and test exit plans before contracts end", "expert": "You can:\n- set the organisation's contract management framework and standards\n- lead the management of strategic, high-risk contracts\n- resolve major disputes and decide on termination or re-procurement" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/92721092-fe7c-4689-96bd-4f02385bc0e7", "label": "manage contracts", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/a703b581-ad64-4791-8bb3-624aea569fa5", "label": "maintain contract administration", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/1368c06f-202d-4776-8153-93aed512cc64", "label": "perform contract reporting and evaluation", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/f79e4715-5776-485c-ab7d-631c9b8d70ad", "label": "manage contract disputes", "match": "narrow" } ] }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "name": "Corporate governance and compliance", "description": "Supporting the organisation's governance — boards, committees, standing orders, policies, declarations of interest, and compliance with legal and regulatory duties.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "You can:\n- follow the organisation's policies and decision-making rules", "working": "You can:\n- support committee meetings, papers, and minutes\n- keep governance registers up to date", "practitioner": "You can:\n- run the governance cycle for boards and committees\n- review policies and advise on compliance", "expert": "You can:\n- design the governance framework and advise the board\n- lead annual governance reporting and assurance" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/3d3ee5c3-4286-457f-9f76-1704011f7e11", "label": "comply with legal regulations", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/4cb51222-3e2e-417c-9a5c-e9ccf262721d", "label": "ensure compliance with company regulations", "match": "close" } ] }, { "id": "corp-correspondence-management", "slug": "corp-correspondence-management", "name": "Correspondence and enquiry handling", "description": "Handling letters, emails, calls, and enquiries promptly and politely, and routing them to the right person.", "source": "reference", "file": "corporate-services.yaml", "levels": { "awareness": "You can:\n- answer calls and emails politely and take accurate messages\n- pass enquiries to the right person", "working": "You can:\n- handle routine correspondence and enquiries yourself\n- draft letters and replies for others to sign\n- keep correspondence logs and chase replies", "practitioner": "You can:\n- manage correspondence for a senior leader, including sensitive and complaint letters\n- draft replies that need tact, accuracy, and judgement\n- make sure replies meet deadlines", "expert": "You can:\n- set the process and standards for executive correspondence\n- handle the most sensitive correspondence, including with regulators, partners, and the media" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/dcbeb0b1-631e-4ab5-897a-94e15735ef52", "label": "route correspondence to business departments", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/ab821cc3-a0cb-4fcc-b4c0-bf7c96352cbf", "label": "maintain correspondence records", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/de2f0ce8-f8d6-48c5-a213-4d065251cecf", "label": "communicate by telephone", "match": "narrow" } ] }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "name": "Creating value for money", "description": "Creating value for money involves making the right choices for the right reasons, balancing return on investment and value for the user and the organisation.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- clearly describe the value of your work\n- determine or estimate the benefits your work is expected to deliver\n- identify opportunities for reuse, saving time and money", "working": "You can:\n- estimate the value of each item on your roadmap\n- compare effort to value when deciding priorities\n- decide when it's appropriate to reuse something, and when it's not\n- decide how and when to escalate risk in achieving value\n- discuss estimates with stakeholders to validate understanding\n- analyse the benefit of investment against anticipated outcomes", "practitioner": "You can:\n- advocate for user needs, ensuring user value is balanced against cost and value for the organisation\n- determine the benefit of a product and persuade others it's the right product to use\n- write or contribute to business cases\n- communicate business-value propositions\n- help others make value-based decisions, influencing the direction of development", "expert": "You can:\n- develop and own a business case and iterate it throughout the life cycle\n- coach others on identifying benefits whilst balancing user and business needs\n- communicate the delivery of incremental value\n- build the case for an organisational approach to value through product strategy\n- coach and empower teams to take a value for money approach" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/d41262ae-eca1-4ede-89a8-46d2d99a7a31", "label": "consider economic criteria in decision making", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/48b68726-0fd6-4e03-a5eb-82236516ee7a", "label": "provide cost benefit analysis reports", "match": "narrow" } ] }, { "id": "pcf:customer-service-management", "slug": "pcf-customer-service-management", "name": "Customer service management", "description": "Customer service management involves managing customer service functions, such as responding to issue reports, information and access requests.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain customer service management processes\n- provide customer service management support under supervision", "working": "You can:\n- resolve user requests to a minimum of the agreed service level agreement\n- empathise with the end user\n- use customer-focused metrics to achieve the desired outcome", "practitioner": "You can:\n- resolve user requests, maintaining a high level of customer service\n- deal with complex complaints\n- use empathy to understand and meet customer needs", "expert": "You can:\n- translate lessons learnt into continual service improvement\n- oversee the full range of customer service functions, including reviewing customer service satisfaction\n- investigate which processes can be automated and the ways to automate them" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/c09c5786-a479-46de-b0aa-d5d2d8ccc123", "label": "manage customer service", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/e1e99428-b91b-45e1-8ede-ed0cbf161930", "label": "establish an ICT customer support process", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/c2296e2e-5fef-4f24-a24f-e5b3792268be", "label": "provide ICT support", "match": "narrow" } ] }, { "id": "pcf:cyber-incident-management", "slug": "pcf-cyber-incident-management", "name": "Cyber incident management", "description": "A senior leadership skill. You can:\n- implement cyber incident management processes that reflect the level of risk accepted by the organisation\n- ensure the organisation is prepared for and can effectively respond to incidents\n- determine the impact of critical incidents on the organisation’s technology\n- lead the response to critical incidents that affect the whole organisation\nExamples of leadership using this skill:\n- helping the incident management team build relationships with senior leaders\n- leading simulation exercises with the board so they understand their role in incident response processes and the implications of potential incidents\n- assessing what to communicate to the board, ministers or the whole organisation, and when to do it", "source": "pcf", "file": "", "levels": { "awareness": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- implement cyber incident management processes that reflect the level of risk accepted by the organisation\n- ensure the organisation is prepared for and can effectively respond to incidents\n- determine the impact of critical incidents on the organisation’s technology\n- lead the response to critical incidents that affect the whole organisation\nExamples of leadership using this skill:\n- helping the incident management team build relationships with senior leaders\n- leading simulation exercises with the board so they understand their role in incident response processes and the implications of potential incidents\n- assessing what to communicate to the board, ministers or the whole organisation, and when to do it", "working": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- implement cyber incident management processes that reflect the level of risk accepted by the organisation\n- ensure the organisation is prepared for and can effectively respond to incidents\n- determine the impact of critical incidents on the organisation’s technology\n- lead the response to critical incidents that affect the whole organisation\nExamples of leadership using this skill:\n- helping the incident management team build relationships with senior leaders\n- leading simulation exercises with the board so they understand their role in incident response processes and the implications of potential incidents\n- assessing what to communicate to the board, ministers or the whole organisation, and when to do it", "practitioner": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- implement cyber incident management processes that reflect the level of risk accepted by the organisation\n- ensure the organisation is prepared for and can effectively respond to incidents\n- determine the impact of critical incidents on the organisation’s technology\n- lead the response to critical incidents that affect the whole organisation\nExamples of leadership using this skill:\n- helping the incident management team build relationships with senior leaders\n- leading simulation exercises with the board so they understand their role in incident response processes and the implications of potential incidents\n- assessing what to communicate to the board, ministers or the whole organisation, and when to do it", "expert": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- implement cyber incident management processes that reflect the level of risk accepted by the organisation\n- ensure the organisation is prepared for and can effectively respond to incidents\n- determine the impact of critical incidents on the organisation’s technology\n- lead the response to critical incidents that affect the whole organisation\nExamples of leadership using this skill:\n- helping the incident management team build relationships with senior leaders\n- leading simulation exercises with the board so they understand their role in incident response processes and the implications of potential incidents\n- assessing what to communicate to the board, ministers or the whole organisation, and when to do it" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/8181aa4c-42bc-4036-a3d2-5cb6bbb34239", "label": "handle cybersecurity incidents", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/8071881c-d652-46e7-9cf4-e06a7f1e57c7", "label": "manage major incidents", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/440d5784-52a5-4729-8b04-29f978bd896d", "label": "respond to incidents in cloud", "match": "narrow" } ] }, { "id": "pcf:cyber-risk-management", "slug": "pcf-cyber-risk-management", "name": "Cyber risk management", "description": "A senior leadership skill. You can:\n- maintain a clear understanding of the cyber and information security risks across the whole organisation\n- develop and implement risk assessment processes\n- oversee the assessment of the organisation's partners and supply chain for potential threats or vulnerabilities\nExamples of leadership using this skill:\n- building a culture where teams have awareness of, and take responsibility for, risks and mitigating them\n- advising programme owners and people running IT services about risks in a way that enables them to act on that advice\n- communicating with senior leaders in a way that enables them to make decisions about accepting or mitigating risk", "source": "pcf", "file": "", "levels": { "awareness": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- maintain a clear understanding of the cyber and information security risks across the whole organisation\n- develop and implement risk assessment processes\n- oversee the assessment of the organisation's partners and supply chain for potential threats or vulnerabilities\nExamples of leadership using this skill:\n- building a culture where teams have awareness of, and take responsibility for, risks and mitigating them\n- advising programme owners and people running IT services about risks in a way that enables them to act on that advice\n- communicating with senior leaders in a way that enables them to make decisions about accepting or mitigating risk", "working": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- maintain a clear understanding of the cyber and information security risks across the whole organisation\n- develop and implement risk assessment processes\n- oversee the assessment of the organisation's partners and supply chain for potential threats or vulnerabilities\nExamples of leadership using this skill:\n- building a culture where teams have awareness of, and take responsibility for, risks and mitigating them\n- advising programme owners and people running IT services about risks in a way that enables them to act on that advice\n- communicating with senior leaders in a way that enables them to make decisions about accepting or mitigating risk", "practitioner": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- maintain a clear understanding of the cyber and information security risks across the whole organisation\n- develop and implement risk assessment processes\n- oversee the assessment of the organisation's partners and supply chain for potential threats or vulnerabilities\nExamples of leadership using this skill:\n- building a culture where teams have awareness of, and take responsibility for, risks and mitigating them\n- advising programme owners and people running IT services about risks in a way that enables them to act on that advice\n- communicating with senior leaders in a way that enables them to make decisions about accepting or mitigating risk", "expert": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- maintain a clear understanding of the cyber and information security risks across the whole organisation\n- develop and implement risk assessment processes\n- oversee the assessment of the organisation's partners and supply chain for potential threats or vulnerabilities\nExamples of leadership using this skill:\n- building a culture where teams have awareness of, and take responsibility for, risks and mitigating them\n- advising programme owners and people running IT services about risks in a way that enables them to act on that advice\n- communicating with senior leaders in a way that enables them to make decisions about accepting or mitigating risk" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/69cfc5ed-6569-4aca-a4cc-fd782ba51d9c", "label": "implement ICT risk management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/fe1c2b32-7fe9-4668-affa-07ff658a68cf", "label": "identify ICT security risks", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/96ec2d53-4f41-4172-8ef2-70742c4bb540", "label": "assess supplier risks", "match": "narrow" } ] }, { "id": "pcf:cyber-security-governance", "slug": "pcf-cyber-security-governance", "name": "Cyber security governance", "description": "A senior leadership skill. You can:\n- develop an effective cyber and information security governance framework that is integrated with overall organisational governance\n- prioritise issues affecting the organisation’s ability to meet security policies and follow standards\n- lead a continuous review process to ensure governance meets changing regulations, legislation and best practices\n- mitigate risks caused by unavoidable exceptions to the governance framework\nExamples of leadership using this skill:\n- escalating risks to the highest level in the organisation when governance issues do not have defined owners\n- persuading others to use their financial resources for changes needed to comply with the framework\n- helping stakeholders be aware of the risks that are caused when an exception is agreed", "source": "pcf", "file": "", "levels": { "awareness": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- develop an effective cyber and information security governance framework that is integrated with overall organisational governance\n- prioritise issues affecting the organisation’s ability to meet security policies and follow standards\n- lead a continuous review process to ensure governance meets changing regulations, legislation and best practices\n- mitigate risks caused by unavoidable exceptions to the governance framework\nExamples of leadership using this skill:\n- escalating risks to the highest level in the organisation when governance issues do not have defined owners\n- persuading others to use their financial resources for changes needed to comply with the framework\n- helping stakeholders be aware of the risks that are caused when an exception is agreed", "working": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- develop an effective cyber and information security governance framework that is integrated with overall organisational governance\n- prioritise issues affecting the organisation’s ability to meet security policies and follow standards\n- lead a continuous review process to ensure governance meets changing regulations, legislation and best practices\n- mitigate risks caused by unavoidable exceptions to the governance framework\nExamples of leadership using this skill:\n- escalating risks to the highest level in the organisation when governance issues do not have defined owners\n- persuading others to use their financial resources for changes needed to comply with the framework\n- helping stakeholders be aware of the risks that are caused when an exception is agreed", "practitioner": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- develop an effective cyber and information security governance framework that is integrated with overall organisational governance\n- prioritise issues affecting the organisation’s ability to meet security policies and follow standards\n- lead a continuous review process to ensure governance meets changing regulations, legislation and best practices\n- mitigate risks caused by unavoidable exceptions to the governance framework\nExamples of leadership using this skill:\n- escalating risks to the highest level in the organisation when governance issues do not have defined owners\n- persuading others to use their financial resources for changes needed to comply with the framework\n- helping stakeholders be aware of the risks that are caused when an exception is agreed", "expert": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- develop an effective cyber and information security governance framework that is integrated with overall organisational governance\n- prioritise issues affecting the organisation’s ability to meet security policies and follow standards\n- lead a continuous review process to ensure governance meets changing regulations, legislation and best practices\n- mitigate risks caused by unavoidable exceptions to the governance framework\nExamples of leadership using this skill:\n- escalating risks to the highest level in the organisation when governance issues do not have defined owners\n- persuading others to use their financial resources for changes needed to comply with the framework\n- helping stakeholders be aware of the risks that are caused when an exception is agreed" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/4918ec9a-0204-4935-8b09-b0112370daa8", "label": "establish an Information Security Management System", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/37bc4dc0-1233-4008-98db-1116d0c1cfcc", "label": "define security policies", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/06358891-8424-43c5-891e-d40f226bef40", "label": "manage IT security compliances", "match": "narrow" } ] }, { "id": "pcf:data-analysis-and-synthesis", "slug": "pcf-data-analysis-and-synthesis", "name": "Data analysis and synthesis", "description": "Analysis and insight involves examining, interpreting and analysing data to help make informed decisions.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- interpret data to find key insights", "working": "You can:\n- undertake data profiling and source system analysis\n- present clear insights to colleagues to support the end use of the data", "practitioner": "You can:\n- understand and help teams to apply a range of techniques for data profiling\n- source system analysis from a complex single source\n- bring multiple data sources together in a conformed model for analysis", "expert": "This skill level is currently not defined." }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/2b92a5b2-6758-4ee3-9fb4-b6387a55cc8f", "label": "perform data analysis", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/f715be1d-5fc4-49d3-82a5-0b8090d12849", "label": "synthesise information", "match": "narrow" } ] }, { "id": "pcf:data-compliance-and-security", "slug": "pcf-data-compliance-and-security", "name": "Data compliance and security", "description": "Data compliance and security involves ensuring data handling practices at all stages of the data life cycle meet legal, regulatory, technical, ethical and organisation requirements to protect the data, data subjects and organisation.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain data classification and security controls\n- explain what a data life cycle is\n- identify UK legislation for data handling\n- identify internal procedures, policies and technologies relevant to secure data handling", "working": "You can:\n- use official data classification when authoring documents\n- apply internal procedures, policies and technologies to ensure secure data handling\n- identify and address ethical considerations when working with data\n- address data compliance issues using internal processes", "practitioner": "You can:\n- consistently apply data ethics, legislation, internal procedures, policies and technologies to ensure secure data handling\n- help ensure your team remain compliant by identifying and addressing current and potential data compliance and ethical issues\n- guide and support others in addressing data compliance issues", "expert": "You can:\n- advise senior stakeholders on data security, ethical or procedural risks\n- improve organisational awareness of data compliance and procedures\n- lead, guide and mentor teams in implementing secure data practices and maintaining compliance" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9a0d0abc-010d-440b-8242-7e31510471ba", "label": "information governance compliance", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/a4346013-a967-4a58-a533-6b32ad1364c5", "label": "data protection", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/adcca622-b933-4ba3-bc43-bf371879edc3", "label": "data security principles", "match": "narrow" } ] }, { "id": "pcf:data-development-process", "slug": "pcf-data-development-process", "name": "Data development process", "description": "Data development process involves implementing data pipelines, products, services or platforms while ensuring they are secure, scalable, sustainable, reliable and meeting required standards.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- monitor the operation of data solutions such as data pipelines and services\n- identify and fix simple issues in data solutions", "working": "You can:\n- implement simple data solutions such as data pipelines, following established approaches and standards\n- create repeatable, reliable and reusable data solutions", "practitioner": "You can:\n- lead the implementation of complex or large-scale data solutions\n- apply appropriate technology and techniques to ensure data solutions are secure and scalable\n- identify and implement continuous improvement to the operation and performance of data solutions", "expert": "You can:\n- establish cross-organisational data solutions that include all aspects of the data development life cycle\n- define and promote good practices for creating repeatable, reliable and reusable data solutions" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/2daec0e6-f0c1-43e8-8178-aedba99130ec", "label": "establish data processes", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/f9670490-8aa4-4540-b121-d440a8294aab", "label": "develop data processing applications", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/9d0d89be-bffa-4393-b6f6-8d05bea49051", "label": "data extraction, transformation and loading tools", "match": "narrow" } ] }, { "id": "pcf:data-engineering", "slug": "pcf-data-engineering", "name": "Data engineering", "description": "Data engineering involves ensuring the correct systems are available to enable the collection, analysis and extrapolation of data.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain why you need engineering support to design and provide products for the organisation\n- explain why you need to cleanse and prepare data for use in data science products\n- explain different architectures, including cloud and on-premise, and data manipulation and transformation tools", "working": "You can:\n- identify the appropriate engineering support to design and provide products for the organisation\n- recognise the processes and tools for cleansing and preparing data, and put reusable processes and checks in place\n- use different architectures, including cloud and on-premise\n- use data manipulation and transformation tools", "practitioner": "You can:\n- work with data engineers and data scientists to design and provide products for the organisation", "expert": "You can:\n- help to identify the data engineering requirements for any data science product, while working with data engineers and data scientists to design and deliver those products into the organisation effectively\n- understand the need to cleanse and prepare data before including it in data science products and can put reusable processes and checks in place\n- understand a broad range of architectures, including cloud and on-premise, and data manipulation and transformation tools deployed within the organisation, and can use these tools appropriately and help others use them" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/48db96bf-3314-45c6-bad8-fdb6e20e5639", "label": "data engineering", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/2daec0e6-f0c1-43e8-8178-aedba99130ec", "label": "establish data processes", "match": "narrow" } ] }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "name": "Data ethics and privacy", "description": "Data ethics and privacy involves using data and emerging data techniques in compliance with ethical and legal obligations.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the importance of using data ethics and privacy in your work\n- identify appropriate channels to discuss ethical issues, with support", "working": "You can:\n- apply fundamental principles of data ethics and privacy in your work under supervision\n- share data ethics and privacy risks through appropriate channels", "practitioner": "You can:\n- work with stakeholders to identify and address ethical and privacy concerns\n- demonstrate and communicate how data ethical issues fit into the wider organisational context\n- research developments in data ethics and privacy to improve compliance and processes\n- assess and constructively challenge proposed data ethics policies", "expert": "You can:\n- oversee compliance with data ethics standards and legislation across the organisation\n- develop, manage and continuously improve an ethical framework within your area\n- develop a data ethics culture, influencing others to act on it\n- ensure data ethics is applied appropriately when formulating, implementing and evaluating organisational policies and programmes" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/e9575f7f-053a-439e-8074-f93df3334e92", "label": "data ethics", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/33a82b83-c838-4889-ae62-fae1317481eb", "label": "protect personal data and privacy", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/71717c33-dd63-4acf-b052-a5fd5d9fc490", "label": "ensure information privacy", "match": "close" } ] }, { "id": "pcf:data-governance", "slug": "pcf-data-governance", "name": "Data governance", "description": "Data governance involves the set of standards, processes and policies that ensures your data is consistent and reliable throughout the data life cycle.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- demonstrate up-to-date knowledge of data governance theory, standard methodology and the practical considerations\n- develop an end-to-end data governance framework (the processes, operational policies and standards needed to support data management)\n- work effectively with technical teams and other stakeholders to implement a data governance framework, and make recommendations to ensure compliance", "practitioner": "You can:\n- implement and monitor data governance using standard methodology throughout the data life cycle, within a large organisation\n- meet the requirement for relevant data governance accreditation\n- take responsibility for specific parts of a data governance framework within the organisation", "expert": "You can:\n- define the data governance strategy for the organisation, and connect it with the wider organisational strategy\n- design, implement and monitor data governance within a large organisation, throughout the data life cycle\n- set the strategy for applying end-to-end data governance frameworks, processes, operational policies, standards, compliance and assurance\n- engage and work effectively with technical leaders and senior stakeholders to implement data governance and ensure compliance" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9a0d0abc-010d-440b-8242-7e31510471ba", "label": "information governance compliance", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/54c9c155-9293-4329-8ed2-2e76e8b519d4", "label": "define data quality criteria", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/9ff9db9d-d14b-426e-83f3-e7449af6c79f", "label": "manage data", "match": "broad" } ] }, { "id": "pcf:data-governance-data-architect", "slug": "pcf-data-governance-data-architect", "name": "Data governance (data architect)", "description": "Data governance involves the set of standards, processes and policies that ensures your data is consistent and reliable throughout the data life cycle.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- understand what data governance is required\n- take responsibility for the assurance of data solutions and make recommendations to ensure compliance", "practitioner": "You can:\n- evolve and define data governance\n- take responsibility for supporting and collaborating around wider governance\n- assure and integrate data services to meet the needs of multiple business services\n- work proactively to ensure the organisation designs architecture that considers data", "expert": "You can:\n- ensure data governance supports changes to the organisational strategy\n- align data governance with wider governance (for example, budget)\n- assure corporate services by understanding important risks and providing mitigation through assurance mechanisms" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9a0d0abc-010d-440b-8242-7e31510471ba", "label": "information governance compliance", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/54c9c155-9293-4329-8ed2-2e76e8b519d4", "label": "define data quality criteria", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/cb5cccc9-abe4-4b11-abe6-d27e5cd85fb1", "label": "manage standards for data exchange", "match": "narrow" } ] }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "name": "Data innovation", "description": "Data innovation involves understanding unfamiliar or emerging technologies, assessing their relevance and applying them effectively, or using existing technologies in new ways, to deliver value from data.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- develop a basic understanding of an unfamiliar or emerging technology, or a familiar technology in a new data context, with guidance\n- share what you learn with colleagues, including how it could help deliver more value from data", "working": "You can:\n- experiment with unfamiliar and emerging technologies, or familiar technologies in new data contexts, with guidance\n- share what you learn with the team, explaining potential benefits, risks, and practical considerations\n- identify opportunities to apply technology to improve data processes or outcomes in an operational setting or the wider organisation", "practitioner": "You can:\n- test and evaluate the feasibility of unfamiliar and emerging technologies, or familiar technologies in new data contexts\n- share what you learn with the organisation, explaining potential benefits, risks, and practical considerations\n- recommend, design and implement innovative data solutions based on organisation objectives, user needs, and operational constraints", "expert": "You can:\n- advocate for adoption of unfamiliar and emerging technologies, or familiar technologies in new data contexts, ensuring organisation objectives, user needs, and operational constraints inform decisions\n- develop organisational capability in data innovation through leadership\n- anticipate future technology changes and advise how to take advantage of them to realise value from data" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/8327754d-3990-4056-b07e-4faa49cfcd26", "label": "innovate in ICT", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/42cb7669-c371-4903-9c0b-13db67b2e4bb", "label": "emergent technologies", "match": "narrow" } ] }, { "id": "pcf:data-integration-design", "slug": "pcf-data-integration-design", "name": "Data integration design", "description": "Data integration design involves designing systems, APIs and data models to enable secure and efficient interoperability across services.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- identify interoperability requirements between services and systems\n- explain tools and techniques used to exchange data between systems and services", "working": "You can:\n- design simple data exchange or integration solutions using established patterns or modelling techniques\n- include security features in your data integration designs", "practitioner": "You can:\n- select the most appropriate techniques for different integration scenarios\n- evaluate and lead the implementation of integration using varied approaches that ensure security, efficiency and compliance", "expert": "You can:\n- establish cross-organisational data integration standards and design patterns\n- guide teams in designing secure and interoperable systems and services" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/a4a882a1-0263-4dd2-b29a-f0028cac2393", "label": "define integration strategy", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/46ec0033-3c71-415e-bcff-b065675ba2dc", "label": "integrate ICT data", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/b0096dc5-2e2d-4bc1-8172-05bf486c3968", "label": "design application interfaces", "match": "narrow" } ] }, { "id": "pcf:data-life-cycle", "slug": "pcf-data-life-cycle", "name": "Data life cycle", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- understand and apply data governance over a data life cycle, ensuring best practice at each phase", "practitioner": "You can:\n- understand and apply data governance structures and principles over a data life cycle, ensuring best practice at each phase\n- demonstrate knowledge of data governance industry standards\n- design and implement continuous improvements to optimise data governance over a data life cycle\n- work with internal and external stakeholders to build organisational capacity and capability in data governance", "expert": "You can:\n- take responsibility for data governance structures and principles, and ensure that they’re defined and applied with best practice throughout a data life cycle\n- direct continuous improvements to optimise data governance over a data life cycle" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9ff9db9d-d14b-426e-83f3-e7449af6c79f", "label": "manage data", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/4f5c1208-62fd-4e5a-a51e-306c06947e11", "label": "manage findable accessible interoperable and reusable data", "match": "narrow" } ] }, { "id": "pcf:data-literacy-improvement", "slug": "pcf-data-literacy-improvement", "name": "Data literacy improvement", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- raise awareness of the need for data literacy within the organisation\n- support data literacy training and development by enabling data consumers to understand what they can and cannot do with data", "practitioner": "You can:\n- recommend data literacy as a valuable skill across all levels of the organisation\n- identify employee training courses and other opportunities to improve the organisation’s data literacy skills and data-driven culture", "expert": "You can:\n- take responsibility for improving the organisation’s data literacy\n- encourage a data-driven culture within the organisation by strengthening data literacy skills among all employees\n- persuade senior decision-makers that data literacy is a vital part of a data-driven culture, enabling effective decision-making at all levels" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/c8fa4313-80b0-4f37-8b1b-1739707bc362", "label": "teach digital literacy", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/6aef2baa-5fa7-4c16-bd28-3e070ec4e4df", "label": "educate on data confidentiality", "match": "narrow" } ] }, { "id": "pcf:data-management", "slug": "pcf-data-management", "name": "Data management", "description": "Data management involves the application of data governance policies, including the tools, procedures and methods that manage data access, sharing, dissemination and protection.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the importance of data governance policies\n- explain how data management tools, procedures and methods relate to a specific project", "working": "You can:\n- follow organisational data governance, including policies on data access, sharing, dissemination and protection\n- participate in or deliver data management across services or products\n- use appropriate data management tools, procedures and methods with some support", "practitioner": "You can:\n- advocate for effective data governance and data management policies and guidelines within your team and across your organisation\n- monitor and improve data management practices in your team\n- help define, develop and support the use of data management tools, procedures and methods in compliance with data governance policies", "expert": "You can:\n- champion and lead data management and governance processes within your team and across your organisation\n- define and lead on the implementation of data management responsibilities\n- define data management tools and develop training requirements to implement data governance processes effectively\n- enable continuous improvement of data management practices and compliance with data governance policies" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9ff9db9d-d14b-426e-83f3-e7449af6c79f", "label": "manage data", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/03a74eee-2dc6-4147-8667-5cdeb65f122d", "label": "manage ICT data classification", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/f2fdd2db-8755-4540-8af8-b46f2c0de95f", "label": "facilitate access to information", "match": "narrow" } ] }, { "id": "pcf:data-maturity", "slug": "pcf-data-maturity", "name": "Data maturity", "description": "Data maturity involves measuring how set up your organisation is to make the best use of its data.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain some of the different data maturity levels", "working": "You can:\n- explain the different data maturity models available\n- measure data maturity and implement best practices\n- describe the benefits of potential improvements", "practitioner": "You can:\n- lead the implementation of data best practices\n- communicate opportunities to improve data maturity\n- lead on monitoring and improving areas of data maturity", "expert": "You can:\n- oversee the implementation of the organisation’s data maturity model\n- work with senior stakeholders to provide data assurance\n- report assessment findings to boards or committees\n- communicate data maturity improvement plans" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/fafe0b9d-dbd9-46bd-b770-26299539ce66", "label": "ICT process quality models", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/cc7370dd-69fa-4c67-a96f-d4d135d38700", "label": "data quality assessment", "match": "narrow" } ] }, { "id": "pcf:data-modelling", "slug": "pcf-data-modelling", "name": "Data modelling", "description": "Data modelling involves producing visual representations of information systems to communicate the relationship between different data types.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- explain the concepts and principles of data modelling\n- produce, maintain and update relevant data models for an organisation’s specific needs\n- reverse-engineer data models from a live system", "practitioner": "You can:\n- produce relevant data models across multiple subject areas\n- explain which models to use for which purpose\n- understand industry-recognised data modelling patterns and standards, and when to apply them\n- compare and align different data models", "expert": "You can:\n- understand the concepts and principles of data modelling and can produce relevant data models\n- work across government and industry, recognising opportunities for the reuse and alignment of data models in different organisations\n- design the method to categorise data models within an organisation" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/fbafa41f-cd05-4109-a649-8b44d306d779", "label": "create data models", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/fecf8a0d-62c4-4e71-9b03-0f4fc2ad7bf5", "label": "data models", "match": "close" } ] }, { "id": "pcf:data-modelling-cleansing-and-enrichment", "slug": "pcf-data-modelling-cleansing-and-enrichment", "name": "Data modelling, cleansing and enrichment", "description": "Data modelling involves producing visual representations of information systems to communicate the relationship between different data types.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of different data models and tools, and understand when they could be used\n- show an awareness of industry-recognised data modelling patterns and standards", "working": "You can:\n- produce data models and understand where to use different types of data models\n- understand different tools and can compare different data models\n- reverse-engineer a data model from a live system\n- understand industry-recognised data modelling patterns and standards", "practitioner": "You can:\n- build and review complex data models, ensuring adherence to standards\n- use data integration tools and languages to integrate and store data, and advise teams on best practice\n- ensure data for analysis meets data quality standards and is interoperable with other data sets, enabling reuse\n- work with other data professionals to improve modelling and integration patterns and standards", "expert": "You can:\n- understand different ways to model data to maximise its use and value\n- ensure data is modelled appropriately, and modelling standards exist and are complied with\n- understand a number of data integration tools and patterns, and ensure your teams have the support and training needed to use the most appropriate methods\n- build relationships with other senior data professionals (in fields such as data architecture, data engineering and data science) to share best practice and continually improve data modelling and integration processes and standards" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/fbafa41f-cd05-4109-a649-8b44d306d779", "label": "create data models", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/50b100ea-74fd-4706-99db-3e4ca55e51b8", "label": "perform data cleansing", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/07889c08-7220-47c8-96f7-6068fbea00dc", "label": "normalise data", "match": "narrow" } ] }, { "id": "pcf:data-preparation-and-linkage", "slug": "pcf-data-preparation-and-linkage", "name": "Data preparation and linkage", "description": "Data preparation and linkage involves cleansing, modelling, transforming and assuring the quality of data so that it is usable and reproducible.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the importance of data models and their uses\n- identify appropriate channels in your organisation to learn about data modelling and quality standards\n- identify data quality issues and provide possible solutions to resolve them\n- prepare and cleanse data under supervision, contributing to making it fit for purpose", "working": "You can:\n- support the planning of a data model based on appropriate data sources\n- help ensure new and existing data models and pipelines can be reused or reproduced\n- identify and resolve data quality issues\n- prepare and cleanse data, ensuring it is fit for purpose", "practitioner": "You can:\n- plan the framework of an analytical data model based on appropriate data sources\n- support the implementation of data models using appropriate tools and systems\n- ensure your team understands the importance of data quality and modelling", "expert": "You can:\n- develop analytical data models using a deep understanding of data sources\n- ensure data models are implemented using tools and systems that align with modelling standards\n- set data quality standards in the organisation or beyond, and ensure stakeholders understand their importance\n- mentor others in data quality and modelling" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/1b70a55d-b8a4-49fc-96c6-15ab4cff2522", "label": "use data processing techniques", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/50b100ea-74fd-4706-99db-3e4ca55e51b8", "label": "perform data cleansing", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/46ec0033-3c71-415e-bcff-b065675ba2dc", "label": "integrate ICT data", "match": "narrow" } ] }, { "id": "ig-data-protection-impact-assessment", "slug": "ig-data-protection-impact-assessment", "name": "Data protection impact assessment", "description": "Assessing the privacy risks of new or changed processing of personal and health data, and agreeing controls before the processing starts.", "source": "reference", "file": "clinical-ig.yaml", "levels": { "awareness": "You can:\n- explain when a data protection impact assessment is needed\n- complete a screening questionnaire for your work", "working": "You can:\n- help project teams complete data protection impact assessments\n- describe data flows and identify the lawful basis for processing\n- record privacy risks and proposed controls", "practitioner": "You can:\n- review and advise on data protection impact assessments for complex systems\n- judge whether risks are acceptable and recommend controls\n- decide when to escalate high risks for senior or regulator review", "expert": "You can:\n- set the organisation's data protection impact assessment process and standards\n- give the final advice on the highest-risk processing, such as large-scale data sharing or AI\n- consult regulators where the law requires it" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/71717c33-dd63-4acf-b052-a5fd5d9fc490", "label": "ensure information privacy", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/33a82b83-c838-4889-ae62-fae1317481eb", "label": "protect personal data and privacy", "match": "broad" } ] }, { "id": "data-quality", "slug": "data-quality", "name": "Data quality management", "description": "Defining, measuring, and improving the quality of data, including completeness, accuracy, timeliness, and validity.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "You can:\n- explain why accurate health data matters for care and planning\n- record data accurately and report errors", "working": "You can:\n- run data quality checks and correct errors\n- explain data quality reports to colleagues", "practitioner": "You can:\n- define data quality rules and measures\n- work with data providers to fix the root causes of poor quality", "expert": "You can:\n- set data quality standards for the organisation and its partners\n- lead data quality improvement programmes" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/713fb616-118e-40bc-9366-4a69879a49d5", "label": "implement data quality processes", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/54c9c155-9293-4329-8ed2-2e76e8b519d4", "label": "define data quality criteria", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/cc7370dd-69fa-4c67-a96f-d4d135d38700", "label": "data quality assessment", "match": "close" } ] }, { "id": "pcf:data-science-innovation", "slug": "pcf-data-science-innovation", "name": "Data science innovation", "description": "Data science involves examining data through statistical analysis and data mining, to identify patterns and uncover insights that can inform decision-making.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- adopt an inquisitive and curious approach to data\n- be receptive to learning about data science and its techniques\n- be unafraid to ask questions and discover what there is to learn", "working": "You can:\n- adopt an inquisitive and curious approach to data\n- seek out and research new data science techniques to support learning\n- ask questions to improve your knowledge and learn about data science norms\n- see possibilities for improvements and innovation", "practitioner": "You can:\n- demonstrate practical knowledge of data science tools and techniques\n- develop data science solutions that maximise insight\n- identify opportunities for how data science can improve data practices", "expert": "You can:\n- be a leader in the data science space\n- demonstrate in-depth knowledge of data science tools and techniques, which you can use to solve problems creatively and to create opportunities for your team\n- act as a coach, inspiring curiosity and creativity in others\n- demonstrate in-depth knowledge of your chosen profession and keep up to date with changes in the industry\n- challenge the status quo and always look for ways to improve data science" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/edebd83d-35f6-4ed5-a940-6c203d178c01", "label": "data science", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/4216e465-7baa-4884-a241-54b197bb9278", "label": "perform data mining", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/8327754d-3990-4056-b07e-4faa49cfcd26", "label": "innovate in ICT", "match": "narrow" } ] }, { "id": "pcf:data-standards", "slug": "pcf-data-standards", "name": "Data standards", "description": "Data standards involve established practices to make it easier and more effective to share and use data across government.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- use data policies, processes and standards effectively\n- work with subject matter experts to develop standards, policies and guidance to protect data\n- monitor compliance with policies and standards in a team and take action if needed\n- analyse the impact if a standard is breached", "practitioner": "You can:\n- create data standards for different subjects and ensure senior leaders understand them\n- work with subject matter experts across the organisation to introduce data standards best practice\n- monitor compliance with policies and standards in the organisation\n- make recommendations about how the organisation should resolve breaches of standards", "expert": "You can:\n- create data standards for the organisation\n- advocate for, and oversee compliance with, data policies and standards\n- decide where standards need to be set across the organisation, and how to set them in the wider context of government" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/cb5cccc9-abe4-4b11-abe6-d27e5cd85fb1", "label": "manage standards for data exchange", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/1b3fc0e0-c6f9-45fc-9c6e-14bbba662979", "label": "develop information standards", "match": "close" } ] }, { "id": "pcf:data-visualisation", "slug": "pcf-data-visualisation", "name": "Data visualisation", "description": "Data visualisation involves translating business requirements into accessible data visualisations that communicate data, such as tables, charts and graphs.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- develop and use an appropriate data visualisation under supervision to tell a meaningful story that is relevant to set goals\n- explain the value of sharing a story effectively\n- explain why it's important to develop inclusive, accessible data visualisations that recognise different user needs", "working": "You can:\n- use the most appropriate data visualisation to tell a focussed story that is relevant to the team's goals\n- develop inclusive, accessible data visualisations that recognise different user needs\n- work with others in a multidisciplinary team to ensure a visualisation provides the information they need", "practitioner": "You can:\n- use a range of data visualisations to simplify a complex story\n- adapt a story to the needs of multidisciplinary stakeholders\n- advise and support others in developing inclusive, accessible data visualisations that recognise different user needs\n- suggest improvements to data visualisation processes and standards to increase efficiency and quality", "expert": "You can:\n- translate business requirements into goals for data visualisations\n- set and advocate for new standards and practices in inclusive, accessible data visualisation\n- identify data visualisation capability gaps and implement appropriate training\n- promote the value and adoption of data visualisations across the organisation\n- strategically support stakeholders in understanding and using a story" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/c3e36d05-8ae8-447f-bb2b-6f9409f85389", "label": "deliver visual presentation of data", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/c0326e27-5fa8-4dca-aecb-ed89ab491513", "label": "prepare visual data", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/65e58886-bd1e-4c5b-8ca5-8d9b353c8aa1", "label": "data visualisation software", "match": "narrow" } ] }, { "id": "pcf:defining-and-managing-business-needs-user-needs-and-requirements", "slug": "pcf-defining-and-managing-business-needs-user-needs-and-requirements", "name": "Defining and managing business needs, user needs and requirements", "description": "Defining and managing business needs, user needs and requirements involves eliciting, analysing and validating and communicating needs effectively through appropriate actionable artefacts.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- support the elicitation, analysis, validation and prioritisation of business and user needs\n- support the definition of functional and non-functional requirements artefacts, such as problem statements, epics, features, user stories and acceptance criteria, to communicate business and user needs", "working": "You can:\n- elicit, analyse, challenge and validate business and user needs, addressing conflicts\n- define artefacts, such as problem statements, epics, features, user stories, acceptance criteria and non-functional requirements, to communicate business and user needs\n- manage artefacts and ensure traceability in line with a defined approach\n- facilitate the prioritisation of needs with minimal supervision", "practitioner": "You can:\n- lead the elicitation, analysis and validation of complex or large-scale business and user needs, negotiating and addressing conflicts\n- define and assure artefacts, such as problem statements, epics, features, user stories, acceptance criteria and non-functional requirements, to communicate business and user needs\n- lead and define the approach to manage artefacts and ensure traceability\n- facilitate the prioritisation of needs, aligning to strategic goals", "expert": "You can:\n- set standards for defining and managing complex or large-scale business and user needs\n- use business and user needs to ensure proposed solutions align with organisational strategy\n- provide guidance and recommendations to ensure needs are traceable and managed\n- influence the prioritisation of needs, enabling tactical solutions and long-term strategic decision making" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/b04f377b-ee80-4b38-aca1-19d266a23b17", "label": "analyse business requirements", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/ddfe79e2-c2e3-4ba7-9bdf-3820b4f75b54", "label": "identify ICT user needs", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/a8797f21-1af0-4c5e-98ca-bf1442929363", "label": "interact with users to gather requirements", "match": "narrow" } ] }, { "id": "pcf:delivering-business-impact", "slug": "pcf-delivering-business-impact", "name": "Delivering business impact", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an understanding of the organisation and the benefits of data science\n- develop data science products as part of a team\n- create basic visuals and presentations to communicate data science effectively\n- show knowledge of data and analysis and can discuss how to align them to meet user needs", "working": "You can:\n- show an understanding of the organisation and the benefits of data science\n- collaborate to help identify user needs and develop and deliver data science products\n- communicate effectively and present analysis and visualisations tailored to your audience", "practitioner": "You can:\n- lead and support your organisation area by using data science to create change\n- identify opportunities to develop data science products to support organisational objectives, while collaborating across the organisation to fulfil goals\n- show an understanding of the role of user research, and can design and manage processes to gather and establish user needs\n- communicate relevant and compelling stories effectively and present analysis and data visualisations clearly to get across complex messages\n- work with colleagues to implement scalable data science products, and to understand maintenance requirements", "expert": "You can:\n- champion the role of data science within the organisation\n- understand and champion user research, and can design and manage processes to gather and establish user needs\n- identify and create opportunities to develop and deliver data science products to support organisational objectives, while collaborating across the organisation to fulfil meaningful goals\n- take responsibility for delivering scalable data science products into the organisation, and establishing maintenance support" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/be20d05c-f6b4-4580-9fcf-f00f4baab562", "label": "make data-driven decisions", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/ee7f90cc-922e-4da7-a7ae-83c2688fed10", "label": "align efforts towards business development", "match": "broad" } ] }, { "id": "pcf:delivering-business-impact-through-data", "slug": "pcf-delivering-business-impact-through-data", "name": "Delivering business impact through data", "description": "Delivering business impact through data involves identifying the priorities of the organisation, recognising the contribution of data and making decisions with data to ensure you deliver business impact.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain why it's important to understand the organisation's priorities\n- contribute to the development of data products to deliver business impact\n- explain how to align data and analysis to meet business requirements", "working": "You can:\n- explain how your work aligns to the organisation's priorities and delivers business impact\n- work with others to help identify business requirements\n- identify the data needed to address business requirements\n- develop and deliver data products that align to organisational priorities and enable decision making, with some support when required", "practitioner": "You can:\n- lead and support others in using data to deliver business impact\n- define and communicate the scope of the business impact you deliver so the value is clear\n- identify opportunities to develop data products that deliver business impact\n- develop and deliver scalable data products that align to organisational priorities and enable decision making", "expert": "You can:\n- champion the role of data across the organisation\n- strategically communicate the business impact of data across the organisation\n- lead others in delivering, and identifying opportunities to deliver, scalable data products that align to organisational objectives\n- partner with others, including other professions, to decide when to pivot to deliver business impact" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/be20d05c-f6b4-4580-9fcf-f00f4baab562", "label": "make data-driven decisions", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/ee7f90cc-922e-4da7-a7ae-83c2688fed10", "label": "align efforts towards business development", "match": "broad" } ] }, { "id": "pcf:design-communication", "slug": "pcf-design-communication", "name": "Design communication", "description": "Design communication involves using a variety of techniques to effectively explain and document design decisions.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the importance of clearly communicating and justifying design decisions to others\n- describe some methods for explaining design decisions", "working": "You can:\n- clearly explain problems and design ideas to others\n- clearly explain design decisions to others using appropriate tools and methods", "practitioner": "You can:\n- clearly explain complex problems and ideas to teams or stakeholders\n- clearly document and communicate design decisions, related risks and any unresolved issues", "expert": "You can:\n- communicate design strategy across organisational boundaries\n- coach others in how to effectively communicate design\n- develop or introduce more effective methods of communicating design and working in the open" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/39e7d2a3-8d01-497c-8c5f-d51ab53a4a22", "label": "present arguments persuasively", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/fc4fcb4b-993f-4f2c-b158-c2171ec18ed8", "label": "draw design sketches", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/f0f5bb34-71df-4715-9c9e-03567b76ec8f", "label": "create website wireframe", "match": "narrow" } ] }, { "id": "pcf:designing-and-executing-tests", "slug": "pcf-designing-and-executing-tests", "name": "Designing and executing tests", "description": "Designing and executing tests involves applying appropriate test types and techniques to create and run tests that align to user needs and requirements.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- contribute to deciding the most appropriate test types and techniques to use\n- follow guidance to design, build and maintain simple tests that align to user needs and requirements\n- execute simple tests with support\n- explain the value of automation within testing", "working": "You can:\n- set up suitable environments with some support\n- select appropriate test types and techniques with some support\n- design, build, maintain and execute tests that align to user needs and requirements\n- conduct exploratory testing\n- research and try new test types and techniques", "practitioner": "You can:\n- set up suitable environments\n- influence and guide the use of appropriate test types and techniques to mitigate risk early\n- lead others in designing, building, maintaining and executing tests that align to user needs and requirements\n- contribute to developing and implementing standards for designing and executing tests\n- improve test types and techniques through a structured process.", "expert": "You can:\n- set standards and influence organisational decisions for test types, techniques, design and execution\n- coach others in test types, techniques, design and execution\n- advocate for continuous improvement and refinement of test types and techniques\n- make strategic decisions on new or improved test types and techniques used in your area" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/913e7e83-b8f8-4574-b1ca-1b38f3fd974a", "label": "execute software tests", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/7253d98c-4a6d-4e37-8b6c-accca9f4b639", "label": "develop ICT test suite", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/5d74614d-32c8-4ca4-9818-6980e52424b1", "label": "plan software testing", "match": "narrow" } ] }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "name": "Designing for clinical safety and human factors", "description": "Designing services, interfaces, and workflows that help clinicians, care staff, and patients act safely, by applying human factors principles and working with the clinical risk management process.", "source": "reference", "file": "product-design.yaml", "levels": { "awareness": "You can:\n- explain how design choices can cause or prevent errors in care, such as wrong-patient or wrong-dose mistakes\n- use the organisation's patterns for safety-critical information, such as patient identity banners and allergy warnings", "working": "You can:\n- design interfaces that make the safe action the easy action, for example by reducing ambiguous labels and needless alerts\n- test designs in realistic clinical scenarios, including interruptions and time pressure\n- raise design-related hazards with the clinical safety officer and record how designs control them", "practitioner": "You can:\n- apply human factors methods, such as task analysis and use-error analysis, to complex clinical workflows\n- design to reduce alert fatigue and cognitive load across a whole service\n- provide design evidence for clinical safety cases and usability evidence for regulated software", "expert": "You can:\n- set the organisation's standards and patterns for safety-critical design\n- lead human factors work on the highest-risk clinical services\n- advise clinical safety and product leaders on design-related risks across the portfolio" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/95ee5e38-5c1e-4cd2-a21d-6921390025a9", "label": "usability engineering", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/2618f336-8e71-4666-83b5-f368edb0906d", "label": "cognitive psychology", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/465e7c78-cd26-4503-a5ca-40009e807705", "label": "assess users' interaction with ICT applications", "match": "broad" } ] }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "name": "Designing for everyone", "description": "Designing for everyone involves ensuring content and services are inclusive, accessible and environmentally sustainable.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the importance of making government content and services inclusive, accessible and environmentally sustainable, and the value of standards and regulations\n- explain different access needs that users can have, and ways to meet them\n- describe potential barriers, biases and assumptions that may exclude or harm users", "working": "You can:\n- design and deliver inclusive, accessible and environmentally sustainable content or services that meet the needs of all users, working with others\n- ensure your design work meets appropriate standards and guidance, for example accessibility regulations, with support", "practitioner": "You can:\n- advise teams on how to design inclusive, accessible and environmentally sustainable content or services\n- design and deliver ethical content or services that consider the personal and social context of users\n- ensure your design work meets appropriate standards, for example accessibility regulations", "expert": "You can:\n- improve the practice of inclusive, accessible and environmentally sustainable design in multiple teams or across your organisation against measurable criteria\n- help others understand and mitigate potential barriers, biases and assumptions that may exclude or harm users" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/e8ef317f-c880-4c7a-929f-e08053f976bb", "label": "develop strategies for accessibility", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/5bac4bcc-1846-4688-ba02-ad2b51544282", "label": "develop inclusive communication material", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/3e23db60-0c3d-498a-a6ac-ffbed0ecb033", "label": "ICT accessibility standards", "match": "narrow" } ] }, { "id": "pcf:designing-secure-systems", "slug": "pcf-designing-secure-systems", "name": "Designing secure systems", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- design and review system architectures through the application of patterns and principles", "practitioner": "You can:\n- design and review system architectures through the development of patterns and principles", "expert": "You can:\n- lead design and review solutions to complex problems with system architectures by defining and challenging patterns and principles\n- create precedents and set direction" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/6f1edc19-191f-4ba5-a048-ee69aff05bab", "label": "security engineering", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/958559fd-7ab8-44f6-9d65-eb521dc308a5", "label": "assess risks and implications of a design", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/3ff589b7-68df-4ea5-ae41-b395bdb2378f", "label": "ICT security standards", "match": "narrow" } ] }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "name": "Designing strategically", "description": "Designing strategically involves influencing and aligning design work to your organisation’s strategic objectives, and contributing to or embedding design patterns and practices across your organisation.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the importance of aligning to the strategy of an organisation\n- describe how your design work aligns to the wider goals and vision of your team\n- explain the value of using patterns and components when designing content and services", "working": "You can:\n- align your design work to both the goals and vision of your team and the strategic objectives of your organisation\n- identify potential risks and use design to mitigate them\n- identify opportunities and use design to take advantage of them\n- contribute to the development of design patterns and components", "practitioner": "You can:\n- develop a strategy defining the purpose, impact and stages of your work to design content or services, aligning it with wider goals\n- use risks, opportunities and constraints in technology, systems and policy to shape your design work\n- identify and create new design patterns and components", "expert": "You can:\n- work with leaders to ensure that design is part of developing organisational strategy, and involved early enough in policy, technology and delivery processes to inform effective decision making\n- enable use of patterns and components across the organisation\n- help teams align their work to the goals and vision of their organisation" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/33a0a2ea-025e-4107-8717-39ac45b3b78c", "label": "design management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/4d30ad07-9e39-4899-81dd-02b280f162f9", "label": "apply systemic design thinking", "match": "narrow" } ] }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "name": "Designing together", "description": "Designing together involves identifying who to include in the design process and working with them effectively.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain different techniques for bringing together perspectives from multiple people to inform a design\n- explain the importance of constructive feedback in the design process", "working": "You can:\n- effectively plan and run a design session with your team, users or stakeholders\n- identify and engage the right people throughout the design process\n- give and receive constructive design feedback", "practitioner": "You can:\n- advise others how to effectively plan and run design sessions with a team, users or stakeholders\n- adapt a design session to ensure you achieve a useful outcome\n- build consensus around a design approach, for example by challenging assumptions\n- work across team or profession boundaries, for example with policy teams", "expert": "You can:\n- effectively plan and run design sessions that include senior leaders or stakeholders\n- coach other designers in how to involve stakeholders of any level in the design process\n- develop or introduce more effective ways to design together\n- help teams connect and work across organisational boundaries" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/d52382fe-f236-421f-95fe-34fe69d48dbd", "label": "collaborate with designers", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/59429f7f-8b95-4094-b1cf-97cbb556f03d", "label": "participatory decision-making", "match": "narrow" } ] }, { "id": "pcf:developing-code-for-analysis", "slug": "pcf-developing-code-for-analysis", "name": "Developing code for analysis", "description": "Developing code for analysis involves designing, implementing and improving analytical approaches, manually or via an interface.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the importance of coding for analysis\n- explain the value of maintaining analytical approach documentation\n- design an analytical approach with support, for example, writing simple code", "working": "You can:\n- design the analytical approach and the code needed to address simple research questions\n- explain the importance of testing code\n- review and improve analytical approaches under supervision, including code\n- produce analytical approach documentation that describes the code you wrote", "practitioner": "You can:\n- design and implement the analytical approach, including code, using appropriate standards and tests\n- lead collaboration to review and improve analytical approaches, including shared code\n- guide others in producing analytical approach documentation, identifying improvements", "expert": "You can:\n- oversee and promote the implementation of coding standards and practices on existing and new analytical outcomes, products and services\n- contribute to coding standards across the organisation\n- ensure reproducibility of code and code documentation across the organisation" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/f9670490-8aa4-4540-b121-d440a8294aab", "label": "develop data processing applications", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/51586df8-1c46-4b47-8583-773cb63bf00b", "label": "R", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/ccd0a1d9-afda-43d9-b901-96344886e14d", "label": "Python (computer programming)", "match": "narrow" } ] }, { "id": "pcf:developing-data-science-capability", "slug": "pcf-developing-data-science-capability", "name": "Developing data science capability", "description": "Training and capability improvement involves identifying and advocating ways to develop the skills, knowledge and performance of individuals or organisations.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of various sources of training and self-directed learning for data science\n- create a CPD (continuous professional development) plan with support from your manager\n- demonstrate a basic understanding of key data science techniques, such as machine learning, and how they can be used", "working": "You can:\n- manage your CPD (continuous professional development) and can link your learning to objectives and organisational goals\n- confidently talk about the benefits of data science approaches to existing and potential customers\n- demonstrate a good understanding of key data science techniques, such as machine learning, and you can use them to build data science solutions, including reports, models and dashboards", "practitioner": "You can:\n- manage your CPD (continuous professional development) and can link your learning to objectives and organisational goals\n- support data science capability building across the team and wider organisation\n- confidently talk about the benefits of data science approaches to existing and potential customers\n- demonstrate a good understanding of a range of data science techniques, such as machine learning and natural language processing, and you can use them to build data science solutions, including reports, models and dashboards", "expert": "You can:\n- act as a leader or technical specialist, providing detailed support and guidance within the organisation and helping colleagues to develop skills\n- set the direction of CPD (continuous professional development) within your team\n- keep up to date with new developments in data science and can match those to opportunities in your organisation\n- talk confidently about the benefits of data science approaches to existing and potential customers\n- demonstrate an in-depth understanding of a wide range of data science techniques, such as machine learning and natural language processing, and detailed knowledge of at least one specialism\n- use these techniques to build data science solutions, including reports, models and dashboards" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/517f678e-001b-4985-acb4-9edc3500d74c", "label": "develop training programmes", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/a584a638-a2c0-4b3c-bdf3-a64f87225be9", "label": "mentor individuals", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/988f4ac3-a37c-4b0a-a40f-4e0e56b5919e", "label": "promote the transfer of knowledge", "match": "narrow" } ] }, { "id": "pcf:development-process-optimisation", "slug": "pcf-development-process-optimisation", "name": "Development process optimisation", "description": "Process optimisation involves ensuring your processes are accurately defined and capture the most efficient way to complete a task by monitoring modified procedures.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the importance of developing process efficiency and the common ways in which processes are optimised\n- support specific activities to improve development processes\n- identify obvious deficiencies", "working": "You can:\n- work under guidance to identify process optimisation opportunities\n- contribute to the implementation of proposed solutions", "practitioner": "You can:\n- analyse current processes\n- identify and implement opportunities to optimise processes\n- lead and develop a team of experts to deliver service improvements\n- help to evaluate and establish requirements for the implementation of changes by setting policy and standards", "expert": "You can:\n- set the strategy and manage resource allocation for solution development programmes\n- work with client functions to establish business requirements and identify, propose, initiate and lead these programmes" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/10026df1-670d-4c75-b3d5-ee0037f9d59b", "label": "lead process optimisation", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/958b8802-ec3e-4813-97f7-6c8f48610dbd", "label": "identify process improvements", "match": "close" } ] }, { "id": "corp-diary-and-meeting-management", "slug": "corp-diary-and-meeting-management", "name": "Diary and meeting management", "description": "Managing diaries, meetings, and travel so that people's time is used well and meetings have the right people, papers, and rooms.", "source": "reference", "file": "corporate-services.yaml", "levels": { "awareness": "You can:\n- book meetings and rooms using the organisation's tools\n- send invitations and papers on time", "working": "You can:\n- manage diaries for a team, resolving clashes\n- arrange travel, events, and meetings with outside partners\n- make sure papers and actions are ready before meetings", "practitioner": "You can:\n- manage a senior leader's diary, setting priorities with them\n- decide what needs their time and what others can handle\n- plan the annual cycle of meetings for a board or leadership team", "expert": "You can:\n- run the business cycle for an executive team\n- make sure senior leaders' time is focused on the organisation's priorities" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/906c9e66-bdee-4f8e-93d7-88d9fcf39a0a", "label": "fix meetings", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/933e7ccf-5d56-46ba-aca4-857f826a6b3a", "label": "administer appointments", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/382ed835-8958-4d86-8471-cff55c6df3e7", "label": "organise travel arrangements for staff", "match": "narrow" } ] }, { "id": "pcf:digital-and-data-systems-analysis", "slug": "pcf-digital-and-data-systems-analysis", "name": "Digital and data systems analysis", "description": "Digital and data systems analysis involves structured examination of digital and data technologies and infrastructures to understand them enough to enable effective decision making.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- support the analysis of functionality that systems deliver and need to deliver\n- support the creation of system and data models and documentation\n- work with others in a multidisciplinary team to support the identification of gaps in functionality and user experience", "working": "You can:\n- identify and analyse the functionality that systems deliver or need to deliver\n- create system and data models and documentation with minimal supervision\n- work with others in a multidisciplinary team to identify gaps in functionality and user experience, and their impact", "practitioner": "You can:\n- lead the analysis of functionality that systems deliver or need to deliver\n- create, and support others in the creation of, system and data models and documentation\n- assess the effect of system changes and share them with relevant stakeholders\n- determine when and how you and your team work with others to identify gaps in functionality and user experience, and their impact", "expert": "You can:\n- set the direction for the analysis of systems to align to business capabilities and strategy\n- set the direction for analysing and communicating system changes and the effect of change on stakeholders\n- work with other technical specialists to set and iterate standards for system and data modelling and documentation" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/3f86173d-e101-4fcd-934f-ff9de29c081c", "label": "perform system analysis", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/7adb8473-bcc6-4ff8-9850-76d945d40092", "label": "analyse ICT system", "match": "close" } ] }, { "id": "corp-digital-and-social-media", "slug": "corp-digital-and-social-media", "name": "Digital and social media", "description": "Planning, publishing, and managing content on websites and social media, engaging with audiences, and measuring the results.", "source": "reference", "file": "corporate-services.yaml", "levels": { "awareness": "You can:\n- publish approved content on the organisation's channels\n- follow the social media policy", "working": "You can:\n- plan and publish content for websites and social media\n- respond to comments and spot issues that need escalating\n- report on channel performance", "practitioner": "You can:\n- manage the organisation's digital channels and their content plans\n- handle negative or misleading posts, including during incidents\n- use analytics to improve reach and engagement", "expert": "You can:\n- set the strategy and governance for the organisation's digital channels\n- lead the response to online reputational risks" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/5303169c-75d6-4751-9136-a4b88343388c", "label": "social media management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/52e3507b-1cad-409f-9146-3c5e2afe7df9", "label": "manage online communications", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/e08821b5-d6dd-4db9-a0f1-43185653c244", "label": "monitor communication channels' performance", "match": "narrow" } ] }, { "id": "clin-digital-health-evaluation", "slug": "clin-digital-health-evaluation", "name": "Digital health evaluation and benefits", "description": "Planning and carrying out evaluations of digital health technologies, and measuring their clinical, safety, and service benefits using sound methods and evidence.", "source": "reference", "file": "clinical-ig.yaml", "levels": { "awareness": "You can:\n- explain why digital health technologies need evidence of benefit and safety\n- find published evidence about a technology", "working": "You can:\n- collect baseline and follow-up data for an evaluation\n- carry out clinical audits of system use\n- summarise evaluation findings for colleagues", "practitioner": "You can:\n- design evaluations and benefits plans for digital health products\n- choose suitable measures for clinical outcomes, safety, and experience\n- judge the strength of evidence and explain its limits", "expert": "You can:\n- set the organisation's approach to digital health evaluation\n- lead research and evaluation programmes with academic and care partners\n- use evidence to advise the board on digital investment" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/557c86b8-a0bc-4545-bb30-d141b1d60bc1", "label": "conduct clinical software research", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/17c9a790-5664-4673-8237-c4cf3c5a8da5", "label": "conduct impact evaluation of ICT processes on business", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/0c8c1e58-1c48-4efc-9359-9a28f803c52d", "label": "undertake clinical audit", "match": "broad" } ] }, { "id": "corp-office-software", "slug": "corp-office-software", "name": "Digital office tools", "description": "Using word processing, spreadsheets, presentations, email, shared documents, and collaboration tools quickly and accurately.", "source": "reference", "file": "corporate-services.yaml", "levels": { "awareness": "You can:\n- create and edit documents, emails, and simple spreadsheets\n- store and share files in the right place", "working": "You can:\n- produce well-formatted documents and presentations quickly and accurately\n- use spreadsheets to sort, filter, and summarise data\n- use collaboration tools to manage shared documents and versions", "practitioner": "You can:\n- build templates, trackers, and simple automated workflows\n- make documents accessible to everyone\n- help colleagues get the most from office tools", "expert": "You can:\n- set standards for templates, document management, and collaboration tools\n- lead the adoption of new office tools across the organisation" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/71dde84c-0058-4c52-a556-523369333db8", "label": "use office systems", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/81633a44-f1db-4a01-a940-804c6905e330", "label": "use word processing software", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/1973c966-f236-40c9-b2d4-5d71a89019be", "label": "use spreadsheets software", "match": "narrow" } ] }, { "id": "hr-employee-relations", "slug": "hr-employee-relations", "name": "Employee relations casework", "description": "Managing formal and informal employee relations cases, such as conduct, capability, grievance, attendance, and dignity at work, fairly and in line with policy and employment law.", "source": "reference", "file": "human-resources.yaml", "levels": { "awareness": "You can:\n- explain the main stages of conduct, capability, grievance, and attendance procedures\n- take accurate notes at formal meetings and keep case records confidential", "working": "You can:\n- advise managers on straightforward cases and the next step in a procedure\n- support investigations, prepare case papers, and arrange hearings\n- work constructively with staff representatives on individual cases", "practitioner": "You can:\n- manage a caseload of complex cases, advising hearing panels on fair outcomes\n- carry out or lead investigations, including those linked to incidents or safeguarding\n- use early resolution and mediation to settle disputes before they escalate\n- spot trends in cases and act on their causes", "expert": "You can:\n- lead the organisation's approach to employee relations and partnership working\n- handle the most sensitive or high-risk cases, including employment claims\n- negotiate collective agreements and resolve collective disputes" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/cc0b95b8-5fae-4ee2-851e-9b1e9fa178be", "label": "manage employee complaints", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/0ee94af1-b445-4973-9c3f-459fab250342", "label": "apply conflict management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/3e4776e7-dd79-4a18-b334-6e8f9e989a49", "label": "liaise with union officials", "match": "narrow" } ] }, { "id": "legal-employment-law", "slug": "legal-employment-law", "name": "Employment law", "description": "Applying employment law to the organisation's people policies, contracts, change programmes, and employment disputes.", "source": "reference", "file": "legal.yaml", "levels": { "awareness": "You can:\n- explain the main employment rights of staff\n- recognise employment issues that need legal advice", "working": "You can:\n- help prepare documents for employment claims and hearings\n- review employment contracts and policies against templates", "practitioner": "You can:\n- advise on employment matters, such as dismissal, discrimination, transfers of staff, and restructuring\n- manage employment claims and negotiate settlement agreements\n- advise on the use of contractors and the employment status of digital specialists", "expert": "You can:\n- advise the board on major workforce change and its legal risks\n- lead high-profile or complex employment disputes\n- shape people policies to meet legal duties and good practice" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/97b713f0-b9e8-4903-8dee-7e0b4019a1c0", "label": "employment law", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/08fe5910-8c4c-4679-a988-eb2ded3c4909", "label": "labour legislation", "match": "close" } ] }, { "id": "hr-employment-policy", "slug": "hr-employment-policy", "name": "Employment law and people policy", "description": "Applying employment law and writing, interpreting, and reviewing the organisation's people policies so that staff are treated lawfully, fairly, and consistently.", "source": "reference", "file": "human-resources.yaml", "levels": { "awareness": "You can:\n- explain the main people policies and where to find them\n- recognise when a question needs advice from an HR adviser", "working": "You can:\n- apply people policies to routine cases and explain them to managers\n- identify the employment law principles behind a policy\n- keep policy records and track policy review dates", "practitioner": "You can:\n- interpret employment law and policy for complex cases and advise on risk\n- draft and review people policies, with equality impact assessments\n- consult on policy changes with staff representatives", "expert": "You can:\n- set the organisation's people policy framework and approach to legal risk\n- anticipate changes in employment law and plan the organisation's response\n- advise the board on employment risk and liability" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/97b713f0-b9e8-4903-8dee-7e0b4019a1c0", "label": "employment law", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/b3f22ab4-b553-439d-80a2-5b8ae6d11e0d", "label": "labour law", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/3254275d-a1b5-4640-9481-02f38780ac35", "label": "develop organisational policies", "match": "broad" } ] }, { "id": "pcf:enabling-and-informing-risk-based-decisions", "slug": "pcf-enabling-and-informing-risk-based-decisions", "name": "Enabling and informing risk-based decisions", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- work with risk owners to advise and give feedback\n- advise on risk impact and whether it's within risk tolerance\n- describe different risk methodologies and how these are applied, as well as the proportionality of risk", "practitioner": "You can:\n- work with higher impact or more complex risks, advising on the impact and whether it's within risk tolerance\n- apply different risk methodologies in proportion to the risk", "expert": "You can:\n- act as a point of escalation\n- be trusted by senior risk owners as an expert in security\n- apply risk methodologies at the most complex levels of risk" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/0efbe2dc-2770-47ec-b8f4-d1bdff6ac0a4", "label": "advise on risk management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/1dd23dba-dd00-45ab-abf4-642902538317", "label": "perform risk analysis", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/64bd4157-5df0-4166-8259-ede237dd7cdf", "label": "estimate impact of risks", "match": "narrow" } ] }, { "id": "pcf:enterprise-architecture", "slug": "pcf-enterprise-architecture", "name": "Enterprise architecture", "description": "Enterprise architecture involves analysing how to achieve an organisation's objectives by designing and aligning its IT applications and technologies.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain how to turn an organisation's goals into clear objectives\n- explain how an architecture that defines technology, people, process and other elements can be used to achieve the organisation’s objectives", "working": "You can:\n- turn an organisation's goals into clear objectives, with limited direction\n- design an architecture that defines the technology, people, process and other elements needed to achieve organisation objectives, with support", "practitioner": "You can:\n- design an architecture that defines the technology, people, process and other elements needed to achieve organisation objectives\n- work with others across the organisation to ensure your design is used to achieve the organisation’s objectives", "expert": "You can:\n- lead others designing architectures defining the technology, people, process and other elements needed to achieve organisation objectives\n- work with others beyond the organisation to influence organisational structures, technology, people and processes to achieve objectives\n- ensure organisation-wide changes align with the architectural strategy" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/ee3c1d54-f46a-43c7-a0f9-0ba3648164d0", "label": "design enterprise architecture", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/c453cf81-6197-428e-84c6-70c773b63f27", "label": "ICT architectural frameworks", "match": "narrow" } ] }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "name": "Equality, diversity, and inclusion", "description": "Treating people fairly, valuing difference, and designing services and workplaces that include everyone.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "You can:\n- treat colleagues, patients, and the public with dignity and respect\n- follow equality and inclusion policies", "working": "You can:\n- recognise and challenge behaviour that excludes others\n- consider different needs when you plan your work", "practitioner": "You can:\n- carry out equality impact assessments\n- build inclusive teams and practices", "expert": "You can:\n- set inclusion strategy and hold the organisation to account for it\n- lead culture change on equality, diversity, and inclusion" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/f0b45409-42ca-42bc-a701-041e594d0657", "label": "ensure gender equality in the workplace", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/b55f61a4-5f9e-4741-ba95-9ac04b64119b", "label": "work in a multicultural environment in health care", "match": "narrow" } ] }, { "id": "pd-health-research-ethics", "slug": "pd-health-research-ethics", "name": "Ethical research with patients and care staff", "description": "Planning and running research with patients, carers, clinicians, and care staff safely and ethically, including informed consent, safeguarding, research with people in vulnerable circumstances, and knowing when formal ethics approval is needed.", "source": "reference", "file": "product-design.yaml", "levels": { "awareness": "You can:\n- explain why research with patients and care staff needs informed consent, safeguarding, and care with personal data\n- follow the team's consent, safeguarding, and data handling procedures in research sessions", "working": "You can:\n- plan research sessions that get informed consent and protect participants' wellbeing and privacy\n- adapt sessions for people who are unwell, distressed, or in vulnerable circumstances, and know when to stop\n- recognise and report safeguarding concerns that come up in research", "practitioner": "You can:\n- judge when research needs formal ethics or research governance approval and prepare what it needs\n- plan safe research with people in vulnerable circumstances, such as children, people with dementia, and people in crisis\n- plan research in clinical settings without disrupting care, working with clinical leads and care staff\n- support researchers to look after their own wellbeing after distressing sessions", "expert": "You can:\n- set the organisation's standards for ethical research with patients, carers, and care staff\n- assure research practice across teams and advise on high-risk research\n- represent research practice to ethics, safeguarding, and governance bodies" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/833289fa-3646-4010-9d9e-93ba8c9ef2d8", "label": "apply research ethics and scientific integrity principles in research activities", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/33c01497-8264-4773-81dd-6096ad512f02", "label": "health care occupation-specific ethics", "match": "broad" } ] }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "name": "Evidence-based design", "description": "Evidence-based design involves defining hypotheses and using qualitative evidence (such as insights from user research) and quantitative evidence (such as web analytics and management information) to inform design decisions.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain how quantitative and qualitative evidence inform user-centred design\n- frame your ideas as design hypotheses to be tested\n- identify common sources and types of data that inform user-centred design, such as web analytics and user interviews", "working": "You can:\n- work with researchers and analysts to draw together, analyse and clearly explain commonly available evidence relevant to users or a service, for example, web analytics data\n- use evidence to inform, develop and test a design idea, with support", "practitioner": "You can:\n- independently find, analyse and synthesise evidence from trusted sources\n- work collaboratively with researchers, analysts and other specialists to design appropriate research and analyse the results\n- help your team use design hypotheses effectively\n- use complex research and data to develop and test design ideas", "expert": "You can:\n- embed a practice of hypothesis-driven design in a team\n- guide the organisation in how to use evidence to improve content or services\n- analyse, synthesise and use evidence to improve the way the organisation works\n- ensure user insights are shared with and used by the wider organisation and across government" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/1605025e-a179-421f-8f35-5b07d182a6b2", "label": "web analytics", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/fa465db3-56e8-4b5d-a781-e2a313a4ed2d", "label": "conduct qualitative research", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/7364cc39-b9c0-449f-9416-57723e2fd9c4", "label": "use methodologies for user-centered design", "match": "broad" } ] }, { "id": "proc-exit-planning", "slug": "proc-exit-planning", "name": "Exit planning and data return", "description": "Planning and managing the end of a contract, including transition to a new supplier, return and deletion of data, and continuity of services for patients and staff.", "source": "reference", "file": "procurement.yaml", "levels": { "awareness": "You can:\n- explain why every contract needs an exit plan\n- find a contract's exit and data return terms", "working": "You can:\n- keep exit plans and asset and data registers up to date\n- track notice periods and exit milestones", "practitioner": "You can:\n- write exit and transition plans with technical, data, and clinical leads\n- make sure data is returned in usable, standard formats and then deleted securely\n- manage transition risks so that care is not disrupted", "expert": "You can:\n- set the organisation's standards for exit, transition, and data return\n- lead exits from strategic clinical and technology contracts" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/909a28ce-d4b6-4567-9b74-d111f1ed9633", "label": "maintain plan for continuity of operations", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/92721092-fe7c-4689-96bd-4f02385bc0e7", "label": "manage contracts", "match": "broad" } ] }, { "id": "fin-financial-systems", "slug": "fin-financial-systems", "name": "Finance systems", "description": "Using, administering, and improving finance, procurement, payroll, and reporting systems so that financial data is accurate and processes are efficient.", "source": "reference", "file": "finance.yaml", "levels": { "awareness": "You can:\n- use the finance system for your own tasks, following procedures\n- run standard reports and export data to a spreadsheet", "working": "You can:\n- use spreadsheets well, including formulas, lookups, and pivot tables\n- maintain finance system data, such as cost centres, suppliers, and approvers\n- report and help fix system problems", "practitioner": "You can:\n- administer the finance or payroll system, including access, workflows, and reporting\n- design reports and dashboards for budget holders\n- test system changes and upgrades\n- automate repetitive finance tasks", "expert": "You can:\n- own the finance systems strategy and roadmap\n- lead the procurement and implementation of finance or payroll systems\n- make sure financial data is integrated with workforce, procurement, and performance data" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/a0d79341-8398-4019-ad1b-27888ec35aaa", "label": "use accounting systems", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/88564d2d-2dc9-4789-864a-f9cb73f389ec", "label": "maintain data entry requirements", "match": "narrow" } ] }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "name": "Financial controls and audit", "description": "Designing, operating, and testing financial controls, preventing and detecting fraud, and working with internal and external auditors.", "source": "reference", "file": "finance.yaml", "levels": { "awareness": "You can:\n- follow the organisation's financial procedures and schemes of delegation\n- recognise signs of possible fraud or error and report them", "working": "You can:\n- operate key controls, such as separation of duties and supplier bank detail checks\n- provide evidence to auditors and answer their questions\n- check that spending is approved at the right level", "practitioner": "You can:\n- test and improve the controls for a financial process\n- manage audit requests for an area and agree actions on findings\n- write and update financial procedures\n- work with counter-fraud specialists to reduce fraud risk", "expert": "You can:\n- own the organisation's financial rules and scheme of delegation\n- report to the audit committee on financial control and audit actions\n- lead the response to significant control failures or fraud\n- build a culture where staff understand their duty to use public money properly" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/89ff28d6-342c-435d-83aa-83e71dbbbc96", "label": "conduct financial audits", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/24e67151-ff7e-43e2-99c0-424a758278a4", "label": "liaise with auditors", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/541cdc23-1eec-4520-81fc-3392eaf538ed", "label": "fraud detection", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/2313b15d-a9a7-4830-9bcc-fd7df79d842b", "label": "enforce financial policies", "match": "close" } ] }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "name": "Financial management", "description": "Financial management involves planning, organising and monitoring financial resources.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- understand the financial impact of the work you do and how cost and budgets are created", "working": "You can:\n- balance cost versus value\n- consider the impact of user needs\n- report on financial delivery\n- monitor cost and budget\n- understand how and when to escalate issues", "practitioner": "You can:\n- negotiate, influence or set budgets in complex environments\n- write or input into business cases and can communicate business-value propositions", "expert": "You can:\n- influence or create complex budgets across an organisation, programme or product view\n- manage the budget you are given and make it work" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/52e53619-fa77-4f72-b237-5e4aae784dc2", "label": "financial management", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/21c5790c-0930-4d74-b3b0-84caf5af12ea", "label": "manage budgets", "match": "narrow" } ] }, { "id": "pcf:financial-management-for-digital-data-and-technology", "slug": "pcf-financial-management-for-digital-data-and-technology", "name": "Financial management for digital, data and technology", "description": "A senior leadership skill. You can:\n- own, manage and optimise budgets across digital, data and technology\n- secure appropriate investment to deliver organisational strategy and priorities\n- negotiate investments in shared technologies across the organisation and across government\nExamples of leadership using this skill:\n- prioritising competing demands for investment in people, infrastructure and innovation across digital, data and technology to maximise value\n- identifying risk to critical services and influencing stakeholders to increase investment to ensure they are maintained\n- balancing short-term tactical gains with longer-term strategies to ensure value now and in the future", "source": "pcf", "file": "", "levels": { "awareness": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- own, manage and optimise budgets across digital, data and technology\n- secure appropriate investment to deliver organisational strategy and priorities\n- negotiate investments in shared technologies across the organisation and across government\nExamples of leadership using this skill:\n- prioritising competing demands for investment in people, infrastructure and innovation across digital, data and technology to maximise value\n- identifying risk to critical services and influencing stakeholders to increase investment to ensure they are maintained\n- balancing short-term tactical gains with longer-term strategies to ensure value now and in the future", "working": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- own, manage and optimise budgets across digital, data and technology\n- secure appropriate investment to deliver organisational strategy and priorities\n- negotiate investments in shared technologies across the organisation and across government\nExamples of leadership using this skill:\n- prioritising competing demands for investment in people, infrastructure and innovation across digital, data and technology to maximise value\n- identifying risk to critical services and influencing stakeholders to increase investment to ensure they are maintained\n- balancing short-term tactical gains with longer-term strategies to ensure value now and in the future", "practitioner": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- own, manage and optimise budgets across digital, data and technology\n- secure appropriate investment to deliver organisational strategy and priorities\n- negotiate investments in shared technologies across the organisation and across government\nExamples of leadership using this skill:\n- prioritising competing demands for investment in people, infrastructure and innovation across digital, data and technology to maximise value\n- identifying risk to critical services and influencing stakeholders to increase investment to ensure they are maintained\n- balancing short-term tactical gains with longer-term strategies to ensure value now and in the future", "expert": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- own, manage and optimise budgets across digital, data and technology\n- secure appropriate investment to deliver organisational strategy and priorities\n- negotiate investments in shared technologies across the organisation and across government\nExamples of leadership using this skill:\n- prioritising competing demands for investment in people, infrastructure and innovation across digital, data and technology to maximise value\n- identifying risk to critical services and influencing stakeholders to increase investment to ensure they are maintained\n- balancing short-term tactical gains with longer-term strategies to ensure value now and in the future" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/21c5790c-0930-4d74-b3b0-84caf5af12ea", "label": "manage budgets", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/52e53619-fa77-4f72-b237-5e4aae784dc2", "label": "financial management", "match": "broad" } ] }, { "id": "pcf:financial-ownership", "slug": "pcf-financial-ownership", "name": "Financial ownership", "description": "Financial ownership involves securing funding and prioritising how it is spent to ensure quality and value for money.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain what is important when deciding how to allocate money\n- explain what is important to include in a business case, and why it is important\n- explain the value of supplier relationships in relation to financial ownership", "working": "You can:\n- contribute to a business case that provides sustainable funding\n- communicate how you make a decision, balancing quality outcomes and value for money\n- support conversations on how money is allocated\n- support relationships with suppliers\n- identify financial and commercial risk, with support", "practitioner": "You can:\n- develop a business case that provides sustainable funding\n- recommend how money is allocated across competing priorities\n- support the management of contracts\n- develop and grow relationships with suppliers to increase quality and good value outcomes\n- identify financial and commercial risk and escalate it when required", "expert": "You can:\n- ensure a business case is in place that provides sustainable funding\n- identify measurable benefits that represent good value for money\n- allocate money and make spending decisions across competing priorities\n- enhance and own relationships with suppliers to increase quality and deliver good value outcomes\n- act as an escalation point and work with stakeholders to manage financial and commercial risk" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/21c5790c-0930-4d74-b3b0-84caf5af12ea", "label": "manage budgets", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/2d008d5a-b7bd-46f7-bbb1-5d70a0af9c84", "label": "control financial resources", "match": "close" } ] }, { "id": "fin-financial-planning-and-forecasting", "slug": "fin-financial-planning-and-forecasting", "name": "Financial planning and forecasting", "description": "Building budgets, forecasts, and medium-term financial plans that link money to the organisation's priorities and programmes.", "source": "reference", "file": "finance.yaml", "levels": { "awareness": "You can:\n- explain the annual budget-setting cycle and the difference between budget and forecast\n- collect forecast information from budget holders", "working": "You can:\n- build budgets and forecasts for a cost centre or project, including staff costs\n- update forecasts each month with known changes and risks\n- phase budgets so that spending profiles match delivery plans", "practitioner": "You can:\n- lead budget setting and forecasting for a directorate or large programme\n- model scenarios and sensitivities, such as inflation, delays, or changes in funding\n- build multi-year forecasts for digital programmes, including the running costs that follow investment\n- present forecasts and risks to senior managers", "expert": "You can:\n- lead the organisation's medium-term financial plan\n- align financial plans with strategy, workforce, and investment plans\n- advise the board on financial sustainability and the choices needed to stay within funding\n- set the planning assumptions and methods used across the organisation" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/4b2db903-cd8e-48ce-97fb-a92db4def54e", "label": "financial forecasting", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/56ff27ef-2565-45bf-a70c-f06d78d2a480", "label": "create a financial plan", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/147170ba-0141-4337-89af-b4513d745afe", "label": "support development of annual budget", "match": "narrow" } ] }, { "id": "fin-financial-reporting", "slug": "fin-financial-reporting", "name": "Financial reporting and statutory accounts", "description": "Preparing accurate financial statements and statutory returns that follow the applicable accounting standards and public sector reporting rules.", "source": "reference", "file": "finance.yaml", "levels": { "awareness": "You can:\n- explain the purpose of the main financial statements\n- prepare working papers and reconciliations that support month-end and year-end", "working": "You can:\n- prepare month-end and year-end entries, such as accruals, prepayments, and provisions\n- prepare sections of the annual accounts and supporting notes\n- apply accounting standards to routine transactions, such as capitalising software and hardware", "practitioner": "You can:\n- prepare the annual accounts and statutory returns to a timetable\n- apply accounting standards to complex areas, such as leases, cloud computing arrangements, and intangible assets\n- write accounting papers that explain judgements and estimates\n- manage the external audit of the accounts and respond to findings", "expert": "You can:\n- own the organisation's annual report and accounts and the accounting policies behind them\n- advise the board and audit committee on significant judgements and new standards\n- lead the response to qualified audit opinions or material misstatements\n- assure that reporting meets public accountability rules" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/60f51172-37c0-4933-a27a-cbf55dcd7580", "label": "prepare financial statements", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/4a460161-eaea-4fe2-bd0e-164ccc635be1", "label": "financial statements", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/4a855abe-ac5b-4e95-ac10-3c1adceeee28", "label": "international financial reporting standards", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/d6e78d9a-deca-4bcb-b08d-011b2616758d", "label": "ensure compliance with accounting conventions", "match": "close" } ] }, { "id": "fin-financial-transactions", "slug": "fin-financial-transactions", "name": "Financial transactions and ledgers", "description": "Processing and recording invoices, payments, receipts, journals, and reconciliations accurately in the ledgers, following financial controls.", "source": "reference", "file": "finance.yaml", "levels": { "awareness": "You can:\n- explain the purchase-to-pay and order-to-cash processes and your part in them\n- enter invoices, receipts, and payments accurately, following set procedures\n- check that a transaction has the right approval and supporting documents", "working": "You can:\n- process a range of transactions, including credit notes, refunds, and journals\n- reconcile supplier statements, bank accounts, and control accounts\n- resolve routine queries from suppliers, customers, and budget holders\n- spot duplicate, unusual, or unauthorised transactions and raise them", "practitioner": "You can:\n- manage a ledger or transaction process and keep it accurate and up to date\n- investigate and clear complex reconciling items and aged balances\n- improve transaction processes, for example by automating matching or approvals\n- train and check the work of other staff", "expert": "You can:\n- design the organisation's transaction processes and the controls within them\n- set performance standards, such as payment times and debt recovery targets\n- lead the move to new ways of processing, such as automation and self-service\n- assure senior leaders and auditors that ledgers are complete and accurate" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/4e756773-ae14-4981-838b-9fe27e81c0af", "label": "carry out financial transactions", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/648782e0-b5e5-4e59-bed0-627aa8ac29f0", "label": "maintain records of financial transactions", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/dc417e19-edb4-4401-883a-2375f67a162f", "label": "manage the general ledger", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/99b163e8-7815-43e2-83f3-a47f3076354c", "label": "accounting entries", "match": "narrow" } ] }, { "id": "pcf:governance-and-assurance", "slug": "pcf-governance-and-assurance", "name": "Governance and assurance", "description": "Governance and assurance involves ensuring appropriate and proportionate governance and assurance is in place to support delivery.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain why governance and assurance is important\n- follow governance and assurance processes, under supervision", "working": "You can:\n- explain how governance and assurance works\n- follow appropriate governance and assurance processes\n- contribute to deciding what governance and assurance is required for a product or service", "practitioner": "You can:\n- develop appropriate governance and assurance processes\n- identify and recommend improvements to governance and assurance processes\n- support others in following or applying governance and assurance processes", "expert": "You can:\n- ensure appropriate and proportionate governance and assurance is in place and is continuously improved, aligned to organisational and government needs\n- guide teams through governance and assurance processes, such as service assessments, to ensure standards are met\n- share the team's governance and assurance processes so stakeholders trust them to deliver value in a sustainable way" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/f2c63b7a-ed6c-4890-9f8c-7685d172624c", "label": "implement corporate governance", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/bda0d115-f315-453e-99dc-f8b0e5862db3", "label": "ensure compliance with policies", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/d83cba15-8511-4d07-b89a-9fde0d1d8241", "label": "perform quality audits", "match": "narrow" } ] }, { "id": "pcf:governance-and-assurance-accessibility", "slug": "pcf-governance-and-assurance-accessibility", "name": "Governance and assurance (accessibility)", "description": "Governance and assurance involves defining and ensuring adherence to an organisation's quality control and compliance processes.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- analyse and provide feedback on governance and project documents, and on governance boards, according to a predefined framework, assessing them against accessibility standards", "practitioner": "You can:\n- challenge teams, make full use of existing arrangements and build strong relationships to reduce or remove risk associated with not meeting accessibility standards", "expert": "You can:\n- analyse governance and assurance systems and add appropriate measures to ensure accessibility is built into all project, programme and change activity" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/5d9e766b-8f17-4e17-bfab-3bb0e0719791", "label": "define quality standards", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/bda0d115-f315-453e-99dc-f8b0e5862db3", "label": "ensure compliance with policies", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/3e23db60-0c3d-498a-a6ac-ffbed0ecb033", "label": "ICT accessibility standards", "match": "narrow" } ] }, { "id": "legal-health-and-care-law", "slug": "legal-health-and-care-law", "name": "Health and care law", "description": "Applying the law that governs health and care services, including consent, capacity, clinical negligence, regulation of services and products, and the organisation's statutory duties.", "source": "reference", "file": "legal.yaml", "levels": { "awareness": "You can:\n- explain the organisation's main statutory duties and powers\n- recognise matters that involve patient safety, consent, or clinical negligence", "working": "You can:\n- support legal work on incidents, inquests, or clinical claims\n- explain the regulatory framework that applies to the organisation's services", "practitioner": "You can:\n- advise on the organisation's powers and duties, including when it can provide or commission a service\n- advise on the regulation of digital health products, such as software as a medical device\n- liaise with clinical negligence schemes and external lawyers on claims involving digital services\n- advise on consent, capacity, and patient rights in digital services", "expert": "You can:\n- advise the board on the organisation's statutory duties and governance\n- lead legal work on public inquiries, judicial reviews, and major incidents\n- shape the organisation's response to new health and care law" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/1709f408-9965-489b-9805-8e1e5d9e483b", "label": "health care legislation", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/efb523d0-c998-440d-8639-cd14ba841c4c", "label": "public law", "match": "broad" } ] }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "name": "Health data interoperability", "description": "Exchanging health and care data safely and consistently between systems using open standards such as HL7 FHIR, HL7 version 2, IHE profiles, and standard APIs.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "You can:\n- explain why interoperability matters for joined-up care\n- name the main health data exchange standards, such as HL7 FHIR", "working": "You can:\n- read and use FHIR resources, profiles, and APIs\n- build or test simple integrations under guidance\n- check messages against a specification", "practitioner": "You can:\n- design and build integrations using FHIR, HL7 version 2, and messaging patterns\n- write and profile FHIR resources and implementation guides\n- resolve complex mapping and data quality issues between systems", "expert": "You can:\n- set interoperability standards and strategy for the organisation\n- lead national or cross-organisation standards work\n- assure the design of critical integrations across many systems" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/4f5c1208-62fd-4e5a-a51e-306c06947e11", "label": "manage findable accessible interoperable and reusable data", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/d70701ca-d3be-44cb-963e-8e7142555144", "label": "transfer medical information", "match": "broad" } ] }, { "id": "pd-health-content", "slug": "pd-health-content", "name": "Health information content", "description": "Creating health and care content that is accurate, clinically assured, and easy for people with different levels of health literacy to understand and act on.", "source": "reference", "file": "product-design.yaml", "levels": { "awareness": "You can:\n- explain why health information must be accurate, current, and easy to understand\n- follow the team's style guide and clinical review process for health content", "working": "You can:\n- write health content that people with low health literacy can understand and act on, such as symptoms and when to get help\n- work with clinical reviewers to check content is accurate without losing clarity\n- explain medical terms in plain English and use consistent names for conditions, tests, and treatments", "practitioner": "You can:\n- design content for sensitive and high-risk topics, such as urgent symptoms, medicines, and end of life care\n- set up clinical assurance, review dates, and evidence sources for a body of health content\n- balance clinical precision, legal requirements, and user understanding in contested content", "expert": "You can:\n- set the organisation's standards for health information content and its clinical assurance\n- lead content strategy for health information across services and channels\n- advise senior clinical and communications leaders on health information risks" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/7110bf9f-b245-4adc-9159-5081013fd64d", "label": "communicate in healthcare", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/2806260f-6399-4add-8f11-070141423f9d", "label": "medical terminology", "match": "broad" } ] }, { "id": "health-records-management", "slug": "health-records-management", "name": "Health records management", "description": "Managing health and care records through their life cycle, including creation, filing, tracking, access, retention, and disposal.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "You can:\n- file, find, and track records correctly\n- protect records from loss or unauthorised access", "working": "You can:\n- process requests for access to records\n- apply retention schedules and record-keeping standards", "practitioner": "You can:\n- manage a records service and its procedures\n- audit record-keeping and train staff", "expert": "You can:\n- set records management policy and strategy\n- lead the move from paper to digital records" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/5d7890d5-d229-4b79-a5da-6819e38a52b6", "label": "health records management", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/12428071-1ec8-4d52-a0ce-3eee78e1e1be", "label": "perform records management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/53141450-2fa9-4890-a64e-7ffd4e1144be", "label": "use electronic health records management system", "match": "narrow" } ] }, { "id": "health-safety-wellbeing", "slug": "health-safety-wellbeing", "name": "Health, safety, and wellbeing", "description": "Keeping yourself and others safe and well at work, including risk assessment, safe working practices, and incident reporting.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "You can:\n- follow health and safety rules and report hazards and incidents", "working": "You can:\n- carry out simple risk assessments, such as workstation assessments\n- help colleagues work safely", "practitioner": "You can:\n- manage health and safety for a team or site\n- investigate incidents and put controls in place", "expert": "You can:\n- set health, safety, and wellbeing policy for the organisation\n- report on safety performance to the board" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/198b614d-a9af-46f5-b3fd-2672b401dd8e", "label": "health and safety in the workplace", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/bb663409-5c88-4e3a-bc16-01aa1c8ce171", "label": "plan health and safety procedures", "match": "narrow" } ] }, { "id": "hr-hr-administration", "slug": "hr-hr-administration", "name": "HR administration", "description": "Running the administrative processes of the employment life cycle accurately and confidentially, from contracts and starters to changes, absence records, and leavers.", "source": "reference", "file": "human-resources.yaml", "levels": { "awareness": "You can:\n- follow the organisation's procedures for starters, changes, and leavers\n- keep personal records confidential and up to date", "working": "You can:\n- prepare contracts, variation letters, and employment checks accurately\n- process changes in the HR and payroll system against deadlines\n- answer routine questions from managers and staff about HR processes", "practitioner": "You can:\n- run an HR administration service, checking quality and meeting service standards\n- improve processes and templates, and automate routine steps where you can\n- resolve complex or unusual cases, such as overpayments or contract errors", "expert": "You can:\n- design the HR operating model and service standards for the organisation\n- lead the move to digital, self-service HR processes\n- set controls that keep HR and payroll data accurate and lawful" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/c6e308b4-8799-4461-a9bd-560bdecb0dbb", "label": "human resources department processes", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/8ebb2c0a-0baa-43bf-95cf-094047c57427", "label": "maintain professional administration", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/40005305-4541-4da7-9f76-abab74f0bc51", "label": "monitor staff absences", "match": "narrow" } ] }, { "id": "clin-human-factors", "slug": "clin-human-factors", "name": "Human factors and usability in clinical systems", "description": "Applying human factors and usability methods to clinical systems, so that clinicians, care staff, and patients can use them safely and with as little error as possible.", "source": "reference", "file": "clinical-ig.yaml", "levels": { "awareness": "You can:\n- explain how poor design can lead to errors in care\n- report usability problems that could affect patient safety", "working": "You can:\n- take part in usability tests and simulations of clinical tasks\n- spot common design hazards, such as similar-looking options or hidden alerts", "practitioner": "You can:\n- plan and run human factors assessments of clinical systems\n- turn findings into design changes and clinical safety controls\n- assess alert burden and the risk of workarounds", "expert": "You can:\n- set the organisation's approach to human factors in digital services\n- review the human factors evidence for high-risk systems and changes\n- build human factors skills across clinical and digital teams" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/95ee5e38-5c1e-4cd2-a21d-6921390025a9", "label": "usability engineering", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/be0ff6d8-5e61-4021-9c89-e40cf0b75cc6", "label": "measure software usability", "match": "narrow" } ] }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "name": "Identity and access management", "description": "Managing digital identities, authentication, and access rights for staff, patients, and systems, including role-based access and smartcard or multi-factor authentication.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "You can:\n- follow access rules and protect your credentials", "working": "You can:\n- create, change, and remove user accounts and access rights\n- check access against role-based access rules", "practitioner": "You can:\n- design and run identity and access services\n- review access regularly and fix problems", "expert": "You can:\n- set the identity and access strategy for staff, patients, and systems\n- lead the adoption of new identity standards" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/ab49f767-296b-47d5-af56-0b4a69515b03", "label": "maintain ICT identity management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/bc0b0b5d-f6be-405a-b224-b6902a4dbe97", "label": "manage digital identity", "match": "close" } ] }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "name": "Incident management", "description": "Incident management involves coordinating the response to incident reports, ensuring effective prioritisation, investigation and resolution.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- identify and register incidents, gathering the required information and allocating it to the appropriate channel", "working": "You can:\n- diagnose and prioritise incidents, investigate their causes and find resolutions", "practitioner": "You can:\n- lead the investigation and resolution of incidents", "expert": "This skill level is currently not defined." }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/8071881c-d652-46e7-9cf4-e06a7f1e57c7", "label": "manage major incidents", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/6430eb0d-c6de-46b7-a7fc-3dd2e8e62a69", "label": "use ICT ticketing system", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/4fb7c7aa-9f19-4cc3-9e19-64ce564f22f5", "label": "handle incidents", "match": "broad" } ] }, { "id": "pcf:inclusive-research", "slug": "pcf-inclusive-research", "name": "Inclusive research", "description": "Inclusion involves including everyone to incorporate disparate views and requirements, whether developing products and services or internal policies.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- demonstrate some awareness of the diversity of users of government services and the need to make government services usable and accessible for everyone", "working": "You can:\n- understand the diversity of users of government services and the need to make services usable and accessible for everyone\n- work with colleagues to include many kinds of users in appropriate research activities", "practitioner": "You can:\n- help teams understand the diversity of users of government services\n- effectively include all kinds of users in appropriate research activities\n- advocate inclusive practices and help teams design and deliver accessible services that work for all users", "expert": "You can:\n- help organisations understand the diversity of users of government services\n- guide organisations to adopt inclusive practices and apply what they learn to design and deliver accessible services that work for all users" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/bcd2ce08-ba12-4d66-865f-f4ba36419707", "label": "promote inclusion", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/cd50d616-1f8b-481e-983f-68d2674ff82d", "label": "integrate gender dimension in research", "match": "narrow" } ] }, { "id": "legal-information-and-data-law", "slug": "legal-information-and-data-law", "name": "Information and data law", "description": "Applying data protection, confidentiality, freedom of information, and cyber security law to health and care data and digital services.", "source": "reference", "file": "legal.yaml", "levels": { "awareness": "You can:\n- explain the basic principles of data protection and confidentiality\n- recognise information requests and data breaches and route them correctly", "working": "You can:\n- review data sharing and data processing agreements against templates\n- support responses to information requests and data subject rights requests\n- explain the lawful bases for using health data in common situations", "practitioner": "You can:\n- advise on data protection, the duty of confidentiality, and information access law for digital services\n- draft and negotiate data sharing agreements and data processing terms, including international transfers\n- advise on data protection impact assessments for new technology, such as AI and analytics platforms\n- advise on data breaches, regulator enquiries, and complaints", "expert": "You can:\n- set the organisation's legal position on the use of health and care data\n- lead on high-risk or novel uses of data, such as research, data platforms, and AI\n- represent the organisation with regulators on information law" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/33a82b83-c838-4889-ae62-fae1317481eb", "label": "protect personal data and privacy", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/7814e88f-c133-4c3b-b27f-857afa145d42", "label": "ICT security legislation", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/8d202e22-85e9-47b1-a1e0-3296d17244cd", "label": "observe confidentiality", "match": "narrow" } ] }, { "id": "information-governance", "slug": "information-governance", "name": "Information governance and data protection", "description": "Handling personal and health information lawfully, securely, and ethically, including data protection law, confidentiality, consent, data protection impact assessments, and information sharing.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "You can:\n- follow the organisation's rules for handling personal and health information\n- recognise and report a data breach or near miss", "working": "You can:\n- apply data protection principles to your work\n- contribute to data protection impact assessments\n- handle information requests and records correctly", "practitioner": "You can:\n- lead data protection impact assessments and information sharing agreements\n- advise teams on lawful basis, consent, confidentiality, and retention\n- investigate incidents and recommend improvements", "expert": "You can:\n- set information governance policy and strategy\n- advise the board on information risk and compliance\n- represent the organisation with regulators and partners" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/a4346013-a967-4a58-a533-6b32ad1364c5", "label": "data protection", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/51ece34f-c24e-4183-9bf4-9b6f28748aec", "label": "maintain healthcare user data confidentiality", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/097c6a36-f031-4d3e-b5c1-62d6ffcb430b", "label": "respect data protection principles", "match": "close" } ] }, { "id": "ig-compliance-assurance", "slug": "ig-compliance-assurance", "name": "Information governance assurance and audit", "description": "Checking and showing that the organisation meets information governance standards, through annual self-assessments, audits, evidence, and improvement plans.", "source": "reference", "file": "clinical-ig.yaml", "levels": { "awareness": "You can:\n- explain why the organisation must show it handles information well\n- provide evidence for an audit when asked", "working": "You can:\n- collect and organise evidence for the annual self-assessment\n- carry out simple audits, such as access or record-keeping audits\n- track improvement actions", "practitioner": "You can:\n- plan and run the information governance assurance programme\n- judge whether evidence meets the standard and identify gaps\n- work with internal and external auditors", "expert": "You can:\n- own the organisation's information governance assurance framework\n- report assurance and compliance to the board and its committees\n- set improvement priorities based on risk" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9a0d0abc-010d-440b-8242-7e31510471ba", "label": "information governance compliance", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/6a536b36-c5c7-4d10-bf67-a4fb0f8549b2", "label": "audit techniques", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/fb15ca73-68fb-41db-a235-0b61d7d9021e", "label": "participate in medical records' auditing activities", "match": "narrow" } ] }, { "id": "ig-incident-management", "slug": "ig-incident-management", "name": "Information governance incident management", "description": "Recording, investigating, and learning from data breaches and near misses, and deciding when to tell regulators and the people affected.", "source": "reference", "file": "clinical-ig.yaml", "levels": { "awareness": "You can:\n- recognise a data breach or near miss and report it straight away", "working": "You can:\n- log incidents and gather the facts\n- assess incidents against the organisation's severity criteria\n- track actions to close", "practitioner": "You can:\n- investigate serious incidents and find their root causes\n- decide, with senior colleagues, whether to notify regulators and people affected\n- share lessons and track improvements", "expert": "You can:\n- set the incident management process for information governance\n- lead the response to major breaches, including with regulators and the media\n- report incident trends and risks to the board" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/751f6baf-de47-4d67-a657-4133066703f4", "label": "identify policy breach", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/9f6946f7-60aa-409a-b33d-152f244299d8", "label": "provide advice on breaches of regulation", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/24310a7b-5db1-4917-a705-4835630227ca", "label": "create incident reports", "match": "narrow" } ] }, { "id": "ig-information-rights-requests", "slug": "ig-information-rights-requests", "name": "Information rights requests", "description": "Handling requests from individuals and the public for access to information, such as requests to access personal health records and requests for information held by the organisation, within legal time limits.", "source": "reference", "file": "clinical-ig.yaml", "levels": { "awareness": "You can:\n- recognise an information rights request and pass it on promptly\n- explain that requests have legal time limits", "working": "You can:\n- log, acknowledge, and track requests to meet time limits\n- gather and redact information, and draft responses for review\n- check the identity and authority of the person asking", "practitioner": "You can:\n- handle complex or sensitive requests, including those involving third parties\n- apply exemptions and decide what to withhold, with clear reasons\n- manage internal reviews and complaints about responses", "expert": "You can:\n- set the policy and process for information rights across the organisation\n- lead the response to regulator enquiries and appeals\n- report on performance and trends to senior leaders" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/eccf3b4f-881f-4ae6-b96a-666be929d780", "label": "access to documents regulations", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/f642d7ed-e8d7-4355-a747-b85094d4e2e3", "label": "prioritise requests", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/097c6a36-f031-4d3e-b5c1-62d6ffcb430b", "label": "respect data protection principles", "match": "broad" } ] }, { "id": "pcf:information-security", "slug": "pcf-information-security", "name": "Information security", "description": "Information security involves maintaining the security, confidentiality and integrity of information.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain information security and the security controls available to protect solutions and services", "working": "You can:\n- use information security practices and available security controls to contribute to protecting solutions and services", "practitioner": "You can:\n- design solutions and services with security controls included, specifically engineered to mitigate security threats", "expert": "You can:\n- design, review and quality assure solutions and services, ensuring that they are specifically engineered to mitigate security threats\n- lead others in using appropriate information security practices" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/6833e58b-eceb-4599-9375-1b7e6ec64087", "label": "ensure information security", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/8088750d-8388-4170-a76f-48354c469c44", "label": "cyber security", "match": "close" } ] }, { "id": "legal-intellectual-property", "slug": "legal-intellectual-property", "name": "Intellectual property", "description": "Protecting and using intellectual property in software, data, content, and inventions, including copyright, licences, open source, and trade marks.", "source": "reference", "file": "legal.yaml", "levels": { "awareness": "You can:\n- explain that software, data, and content are protected by intellectual property rights\n- recognise when a contract or project raises ownership questions", "working": "You can:\n- check intellectual property clauses in routine agreements\n- keep records of licences and registered rights\n- explain the main open source licence types and their conditions", "practitioner": "You can:\n- advise on who owns software, data, and content made by staff, suppliers, and partners\n- draft licences and intellectual property terms, including open source release of the organisation's code\n- advise on commercial use of the organisation's data and software, and on sharing benefits", "expert": "You can:\n- set the organisation's intellectual property and open source policy\n- lead on commercialisation and partnerships involving the organisation's data and software\n- resolve significant intellectual property disputes" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/2ad081e6-0a3f-4612-ac15-7ace75d39e26", "label": "intellectual property law", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/e2103a1d-4a84-47a9-b4f7-774787573449", "label": "copyright legislation", "match": "narrow" } ] }, { "id": "corp-internal-communications", "slug": "corp-internal-communications", "name": "Internal communications", "description": "Keeping staff informed and engaged through channels such as the intranet, newsletters, briefings, and events, especially during change.", "source": "reference", "file": "corporate-services.yaml", "levels": { "awareness": "You can:\n- publish content on internal channels such as the intranet\n- follow the organisation's style and tone of voice", "working": "You can:\n- write and edit news, briefings, and newsletters for staff\n- plan content for internal channels and measure engagement", "practitioner": "You can:\n- plan internal communications for major change, such as a new clinical system\n- advise leaders on how to engage staff and handle difficult messages\n- use feedback and data to improve channels", "expert": "You can:\n- set the internal communications and staff engagement strategy\n- advise the executive team on culture and engagement" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/1f6eac42-e5aa-4fa7-a75d-a4eea12c618e", "label": "disseminate internal communications", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/3838a64c-78dc-4f3f-a0c0-9f604e33eefd", "label": "maintain internal communication systems", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/c779cf40-506b-44b6-a366-b3bff0a5e11a", "label": "use intranet", "match": "narrow" } ] }, { "id": "pcf:it-infrastructure", "slug": "pcf-it-infrastructure", "name": "IT infrastructure", "description": "IT infrastructure involves ensuring systems and processes are available, adaptable, reliable and secure.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- support infrastructure solutions and services, and other computer, storage, networking, physical infrastructure, software, commercial-off-the-shelf (COTS) software and open source packages and solutions\n- support virtual and cloud computing, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS)", "working": "You can:\n- build, configure, administer and support infrastructure solutions and services, for example, networking and physical infrastructure, commercial-off-the-shelf (COTS) software, open source packages and solutions, or virtual and cloud computing", "practitioner": "You can:\n- design and implement infrastructure solutions and services, for example, networking and physical infrastructure, commercial-off-the-shelf (COTS) software, open source packages and solutions, or virtual and cloud computing", "expert": "You can:\n- lead teams and departments in the design, implementation, administration and support of infrastructure solutions and services" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/d0c6d77e-cb25-4770-bf77-2073fc5f7523", "label": "ICT infrastructure", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/fbbcb9ab-4b95-4e57-a756-30d08b7da7a5", "label": "maintain ICT system", "match": "narrow" } ] }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "name": "IT service reporting", "description": "IT service reporting involves analysing data to understand how an IT product or service has performed against the Key Performance Indicators (KPIs).", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- collate data from data repositories and provide basic reporting\n- explain what a Key Performance Indicator (KPI) is and why it is important", "working": "You can:\n- produce relevant reports in an appropriate format and agreed timeframe\n- work with stakeholders to discuss any changes in the reporting processes\n- interpret a data set and communicate this to others", "practitioner": "You can:\n- use data analytics skills to make decisions that enhance business performance", "expert": "You can:\n- use prediction methodologies to produce and maintain a holistic view of important trends across multiple processes." }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/8dcbcabe-09f7-4d11-940d-125af57bbc40", "label": "track key performance indicators", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/9190d87f-9792-42e0-bb7f-64294a656bcd", "label": "monitor system performance", "match": "narrow" } ] }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "name": "Iterative design", "description": "Iterative design involves continuously testing hypotheses, using techniques such as creating prototypes (for example sketching journey flows, drafting content, mocking up screens, or building realistic journeys in code).", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- describe the basics of iterative ways of working used in design, such as agile\n- explain how iteration supports user-centred design\n- describe ways to test design ideas at different levels of detail and realism, and when to use them", "working": "You can:\n- apply iterative design principles and techniques and agile methodologies to your work\n- create material to test ideas and hypotheses at an appropriate fidelity, for example mockups or drafts\n- iterate and improve a design based on successive rounds of research\n- use and iterate design patterns and components", "practitioner": "You can:\n- help other designers apply iterative design principles and agile methodologies to their work and create materials to test their ideas\n- adapt designs effectively to changes in requirements, priorities or user needs\n- help your team to define a minimum viable product (MVP) and determine what to prioritise for iteration", "expert": "You can:\n- embed the practice of iterative design and agile working in teams or wider organisation\n- guide designers in creating materials to test complex ideas at any fidelity\n- help teams adapt quickly to changes in requirements, priorities or user needs\n- iterate delivery processes or team structures to help teams work effectively" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/33d49d4f-31ec-473f-9b8a-b555aa5116bb", "label": "iterative development", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/07dd856d-6141-48a7-a228-918f88494812", "label": "create prototype of user experience solutions", "match": "narrow" } ] }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "name": "Leadership and guidance", "description": "Leadership and guidance involves providing effective leadership and management through team motivation, decision making, risk management, mediation and professional development", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show commitment to agreed good practice for the team, teaching new starters and challenging substandard work by peers\n- recommend decisions and describe the reasoning behind them\n- identify and articulate technical disputes between direct peers and local stakeholders\n- show an understanding of the importance of team dynamics, collaboration and feedback", "working": "You can:\n- contribute to best practice guidelines\n- understand the sustainability and consequences of your decisions and can make decisions characterised by managed levels of risk and complexity\n- resolve technical disputes between wider peers and indirect stakeholders, taking into account all views and opinions", "practitioner": "You can:\n- make decisions characterised by medium levels of risk and complexity and recommend decisions as risk and complexity increase\n- build consensus between services or independent stakeholders\n- identify problems or issues in the team dynamic and rectify them\n- engage in varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and decision stick\n- bring people together to form a motivated team and help create the right environment for a team to work in\n- facilitate the best team makeup depending on the situation", "expert": "You can:\n- change organisational structures to fixable and sustainable designs\n- lead on the strategy for the whole organisation, marrying business needs with innovative analysis\n- make and justify decisions characterised by high levels of risk, impact and complexity\n- build consensus between organisations (private or public) or highly independent and diverse stakeholders\n- solve and unblock issues between teams or departments at the highest level\n- understand the psychology of a team and have strong mediation skills\n- coach the organisation on team dynamics and conflict resolution" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/75d8e5d9-bef3-418b-9011-01bff9f27207", "label": "lead others", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/339ac029-066a-4985-9f9d-b3d7c8fea0bb", "label": "manage staff", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/d5145a9a-602e-40bf-b3e1-f04cf9c3ef86", "label": "leadership principles", "match": "close" } ] }, { "id": "pcf:leadership-and-guidance-frontend-developer", "slug": "pcf-leadership-and-guidance-frontend-developer", "name": "Leadership and guidance (frontend developer)", "description": "Leadership and guidance involves providing effective leadership and management through team motivation, decision making, risk management, mediation and professional development", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- follow agreed good practice for the team\n- show an awareness of the importance of team dynamics and collaboration\n- understand the importance of feedback", "working": "You can:\n- understand the impact of decisions\n- make decisions characterised by different levels of risk and complexity\n- resolve technical disputes between wider peers and indirect stakeholders, taking into account all views and opinions", "practitioner": "You can:\n- make decisions characterised by medium levels of risk and complexity, and can recommend decisions as risk and complexity increase\n- contribute to best practice guidelines", "expert": "You can:\n- change organisational structures to fixable and sustainable designs\n- lead on the strategy for the whole organisation, marrying business needs with innovative analysis\n- make and justify decisions characterised by high levels of risk, impact and complexity\n- build consensus between organisations (private or public) or highly independent stakeholders\n- solve and unblock issues between teams or departments at the highest level\n- understand the psychology of a team and have strong mediation skills\n- coach the organisation on team dynamics and conflict resolution" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/75d8e5d9-bef3-418b-9011-01bff9f27207", "label": "lead others", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/a584a638-a2c0-4b3c-bdf3-a64f87225be9", "label": "mentor individuals", "match": "narrow" } ] }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "name": "Leading design", "description": "Leading design involves supporting designers, coordinating design work and improving design maturity in your organisation.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the role of user-centred design in an organisation\n- describe typical leadership responsibilities in design\n- identify leaders in your organisation that designers need to work with", "working": "You can:\n- lead and coordinate design work in your team, with support\n- communicate the value of user-centred design to your team or others in your organisation\n- support other designers\n- work with digital and data leaders in your organisation, when needed", "practitioner": "You can:\n- lead and coordinate design work for a team\n- advocate for user-centred design with leaders outside of digital and data\n- create an inclusive, productive environment for designers to work in\n- mentor and coach other designers\n- iterate and improve design processes within your team", "expert": "You can:\n- set a vision for and lead design across multiple teams or a whole organisation\n- work effectively with senior leaders across your organisation or wider public sector\n- support a culture of learning and experimentation in your organisation\n- iterate and measurably improve design maturity within your organisation and its partners" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/33a0a2ea-025e-4107-8717-39ac45b3b78c", "label": "design management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/75d8e5d9-bef3-418b-9011-01bff9f27207", "label": "lead others", "match": "broad" } ] }, { "id": "pcf:leading-performance-and-benefits", "slug": "pcf-leading-performance-and-benefits", "name": "Leading performance and benefits", "description": "Leading performance and benefits involves using appropriate measures, metrics, data and insights to ensure the delivery of valuable outcomes and business benefits.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain why it's important to manage performance and benefits\n- describe data and metrics that are valuable in informing day-to-day service actions and decisions", "working": "You can:\n- contribute to putting measures in place to deliver valuable outcomes to users and traceable business benefits\n- use data and metrics to inform day-to-day service actions and decisions", "practitioner": "You can:\n- put measures in place to ensure the delivery of valuable outcomes to users and traceable business benefits\n- use data and metrics to actively monitor, manage and prioritise service delivery and inform decision making\n- identify and share appropriate data and insights with specific stakeholders", "expert": "You can:\n- ensure appropriate measures are in place to deliver valuable outcomes to users and agreed business benefits\n- ensure metrics are used to monitor, manage and prioritise delivery and inform decision making\n- demonstrate the value of the service and build understanding with stakeholders by ensuring effective data and insights are shared" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/8dcbcabe-09f7-4d11-940d-125af57bbc40", "label": "track key performance indicators", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/5e50a0f1-4089-4df6-a15b-34b39d3aeab4", "label": "conduct performance measurement", "match": "narrow" } ] }, { "id": "hr-learning-design-and-delivery", "slug": "hr-learning-design-and-delivery", "name": "Learning design and delivery", "description": "Analysing learning needs, then designing, delivering, and evaluating learning in person, online, and in the flow of work.", "source": "reference", "file": "human-resources.yaml", "levels": { "awareness": "You can:\n- explain the difference between training, learning, and development\n- support the running of courses and keep training records", "working": "You can:\n- deliver well-defined training sessions in person and online\n- build simple e-learning in the learning management system\n- collect and summarise learner feedback", "practitioner": "You can:\n- analyse learning needs and design blended programmes to meet them\n- set learning outcomes and evaluate impact, not only satisfaction\n- make learning accessible and inclusive for all staff", "expert": "You can:\n- set the organisation's learning strategy and standards\n- lead the learning offer, its technology, and its funding\n- show the return on the organisation's investment in learning" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/517f678e-001b-4985-acb4-9edc3500d74c", "label": "develop training programmes", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/e54ff029-1ce9-447d-a5b2-eb7283a23e6e", "label": "train employees", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/728ad40d-4a79-4b4d-b77b-a48d094d73fa", "label": "evaluate training", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/b363bb5f-2c79-40af-94da-33e06f9dee9f", "label": "apply blended learning", "match": "narrow" } ] }, { "id": "legal-legal-administration", "slug": "legal-legal-administration", "name": "Legal administration", "description": "Running the administrative processes of a legal team, including matter management, document control, records, deadlines, and invoicing.", "source": "reference", "file": "legal.yaml", "levels": { "awareness": "You can:\n- open, update, and close matters in the matter management system\n- file and retrieve legal documents securely\n- keep legal and personal information confidential", "working": "You can:\n- manage diaries, deadlines, and key dates for a team\n- prepare and format legal documents, bundles, and signing packs\n- check and process external lawyers' invoices\n- manage contract and deed registers", "practitioner": "You can:\n- run the legal team's administration and improve its processes\n- report on workload, spending on external lawyers, and turnaround times\n- administer legal technology, such as matter management and e-signature tools", "expert": "You can:\n- design the legal operations model for the organisation\n- lead the choice and use of legal technology\n- set service standards and performance measures for legal services" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/c68e4cc4-b842-4660-a84c-48f11c70f657", "label": "legal department processes", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/1d7234e4-1c76-4d67-9487-71d8c529cdc9", "label": "compile legal documents", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/b769f524-0f25-44d7-8538-5c46710a040e", "label": "manage digital documents", "match": "broad" } ] }, { "id": "legal-legal-advice", "slug": "legal-legal-advice", "name": "Legal advice", "description": "Giving clear, practical, and accurate legal advice that helps colleagues make lawful decisions and manage legal risk.", "source": "reference", "file": "legal.yaml", "levels": { "awareness": "You can:\n- explain when colleagues need legal advice and how to get it\n- take clear instructions and record the facts of a matter", "working": "You can:\n- prepare draft advice on routine matters for a lawyer to review\n- answer straightforward questions using approved guidance\n- identify the legal issues in a set of facts", "practitioner": "You can:\n- give independent legal advice in your areas of practice\n- explain legal risk in plain English and recommend practical options\n- advise on decisions with legal effect, such as contract awards, data sharing, and changes to services\n- decide when to instruct external lawyers or counsel", "expert": "You can:\n- advise the board and executive on the organisation's most significant legal risks\n- give definitive advice on novel, contentious, or high-value matters\n- set the organisation's appetite for legal risk\n- assure the quality of legal advice across the organisation, including external advice" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/ea451251-71ab-4f89-8c0d-53344ef7004f", "label": "provide legal advice", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/9bb92e10-a5a9-437e-8101-8be2d7f631ff", "label": "advise on legal decisions", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/eaece6b2-97f1-49df-b6b9-1691fb3bf797", "label": "analyse legal enforceability", "match": "narrow" } ] }, { "id": "legal-legal-research", "slug": "legal-legal-research", "name": "Legal research", "description": "Finding, reading, and summarising legislation, case law, guidance, and precedents to answer a legal question.", "source": "reference", "file": "legal.yaml", "levels": { "awareness": "You can:\n- find legislation, guidance, and precedent documents using legal databases and the organisation's know-how\n- use legal terms correctly", "working": "You can:\n- research a defined legal question and summarise the sources clearly\n- check that sources are current and authoritative\n- keep precedent and know-how libraries up to date", "practitioner": "You can:\n- research complex or novel questions, such as how existing law applies to new technology\n- analyse conflicting sources and reach a reasoned view\n- track changes in law and guidance and explain their effect on the organisation", "expert": "You can:\n- lead research on the most complex and high-risk questions for the organisation\n- anticipate legal developments and prepare the organisation for them\n- contribute to consultations on law and guidance that affect digital health and care" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/a8585efe-4011-47b2-9aed-cd01bd3652c0", "label": "legal research", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/5b71cb01-0f37-47e0-a617-abcf08c8aa64", "label": "interpret law", "match": "broad" } ] }, { "id": "pcf:life-cycle-management", "slug": "pcf-life-cycle-management", "name": "Life cycle management", "description": "Life cycle management involves deciding what to do at different phases of the life cycle, including discovery, alpha, beta, live and retirement, and if it's the right time to move to a different phase.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain what each phase of the product or service life cycle is for\n- explain how the needs of the product or service vary across phases of the life cycle, and how a team responds to them", "working": "You can:\n- manage the delivery of products and services that add value through different phases of the life cycle, with some support\n- identify if the product or service should move to the next phase and, if it should, how to do this\n- ensure the product or service is developed in line with the appropriate service standards for a phase\n- use new information to adapt approaches to life cycle management", "practitioner": "You can:\n- work and consult with the right people at the right time to move through the life cycle and deliver value\n- use evidence to decide when a team should continue, change direction or stop\n- identify tools and techniques required at different phases of the life cycle\n- guide colleagues and stakeholders through different phases of the life cycle", "expert": "You can:\n- lead and coach teams through different phases of the life cycle\n- ensure effective support for the product or service and its users\n- predict, prevent, mitigate and manage potential risks at different phases of the life cycle\n- contribute to the assessment of other teams, providing guidance and support" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/21e0cad8-4eef-42be-b18b-0f8e37f0dbd0", "label": "product life-cycle", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/09f2f811-a3fb-4de3-a70f-6420a6935575", "label": "systems development life-cycle", "match": "close" } ] }, { "id": "legal-litigation-and-disputes", "slug": "legal-litigation-and-disputes", "name": "Litigation and dispute resolution", "description": "Preventing, managing, and resolving disputes and claims, including contract disputes, employment claims, and liaison on clinical negligence claims.", "source": "reference", "file": "legal.yaml", "levels": { "awareness": "You can:\n- explain the main stages of a claim or dispute\n- log claims and track deadlines accurately", "working": "You can:\n- collect and organise documents and evidence for a case\n- prepare chronologies, bundles, and witness statement drafts\n- liaise with external lawyers, insurers, or indemnity schemes on routine matters", "practitioner": "You can:\n- manage a caseload of disputes and claims from first notice to settlement or hearing\n- assess the merits and value of claims and recommend strategy\n- negotiate settlements and use alternative dispute resolution\n- make sure lessons from claims feed into safety, contract, and service improvements", "expert": "You can:\n- lead the organisation's most significant or high-profile disputes\n- set the organisation's approach to litigation, settlement, and reporting of claims\n- advise the board on contingent liabilities and reputational risk" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/66aad490-1c20-4e25-b189-634a218ee53e", "label": "legal case management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/f79e4715-5776-485c-ab7d-631c9b8d70ad", "label": "manage contract disputes", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/23b97a3e-dfde-4627-9d97-114a9f3e4cd0", "label": "negotiate in legal cases", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/db10b60e-efd2-4ba9-a873-d1e2ec37620f", "label": "court procedures", "match": "broad" } ] }, { "id": "pcf:maintaining-delivery-momentum", "slug": "pcf-maintaining-delivery-momentum", "name": "Maintaining delivery momentum", "description": "Delivery management involves improving the speed and efficiency with which products and services are developed.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- actively address internal risks and issues and know when to escalate them\n- set the team cadence and tempo, ensuring it is sustainable\n- track, manage, escalate and communicate dependencies\n- actively remove or minimise risks, issues or dependencies where possible\n- understand how the risks, issues or dependencies impact the work of a team", "practitioner": "You can:\n- facilitate the delivery flow of a team, managing the pace and tempo\n- actively address internal and external risks, issues and dependencies including where ownership exists outside the team", "expert": "You can:\n- optimise the delivery flow of teams\n- actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists\n- identify innovative ways to unblock issues" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/cd5efa8c-e44d-4cbc-91c6-796018dbed68", "label": "perform project management", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/0e1fe34b-f4e7-4642-8c8b-5a05ac3438e5", "label": "manage schedule of tasks", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/91abe492-18be-4cce-93c7-0dca07072363", "label": "meet deadlines", "match": "narrow" } ] }, { "id": "pcf:making-a-process-work", "slug": "pcf-making-a-process-work", "name": "Making a process work", "description": "Process optimisation involves ensuring your processes are accurately defined and capture the most efficient way to complete a task by monitoring modified procedures.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- guide teams to focus on the output rather than the process\n- help the team to find a process that works for them\n- support teams in establishing a process", "practitioner": "This skill level is currently not defined.", "expert": "You can:\n- identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated\n- add value and can coach the organisation to inspect and adapt processes\n- guide teams through the implementation of a new process" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/10026df1-670d-4c75-b3d5-ee0037f9d59b", "label": "lead process optimisation", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/958b8802-ec3e-4813-97f7-6c8f48610dbd", "label": "identify process improvements", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/f8bf9a84-d60b-4edc-bfa0-b0ece9bf8954", "label": "create documented procedures", "match": "narrow" } ] }, { "id": "pcf:making-and-guiding-decisions", "slug": "pcf-making-and-guiding-decisions", "name": "Making and guiding decisions", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- recommend decisions and describe the reasoning behind them\n- identify and articulate technical disputes between direct peers and local stakeholders", "working": "You can:\n- make decisions characterised by managed levels of risk and complexity, and recommend decisions as risk and complexity increase\n- resolve technical disputes between wider peers and indirect stakeholders, considering all views and opinions", "practitioner": "You can:\n- make decisions characterised by medium levels of risk and complexity, and recommend decisions as risk and complexity increase\n- build consensus between services or independent stakeholders", "expert": "You can:\n- make and justify decisions characterised by high levels of risk, impact and complexity\n- build consensus between organisations (private or public) or highly independent and diverse stakeholders" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/f60c9e52-95fc-4ca1-a73c-18a491153b63", "label": "make strategic business decisions", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/d62d2b4c-a6f8-439e-8a1b-4f29ab5f2c47", "label": "make decisions", "match": "broad" } ] }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "name": "Making architectural decisions", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- describe the reasoning behind architectural design decisions\n- gather information to inform decisions\n- understand architectural governance and assurance relevant to your work", "working": "You can:\n- work with others to make architectural design decisions characterised by managed levels of risk and complexity\n- identify and address architectural risks relevant to your team or domain, for example, business, data, or security\n- engage with architectural governance and assurance to effectively manage decisions and risks, with support", "practitioner": "You can:\n- make and guide architectural design decisions characterised by medium risk and complexity\n- identify and address architectural risks that affect multiple teams or domains\n- use architectural governance and assurance to make design decisions and manage technical risks at the appropriate level\n- contribute to the development of architectural governance and assurance", "expert": "You can:\n- make and guide architectural design decisions characterised by high levels of risk and complexity\n- identify and address architectural risks across the organisation or wider government\n- lead and evolve architectural governance and assurance\n- represent architectural governance as part of wider governance, for example, legal or commercial" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/3cfa46e9-b7da-44ac-b09e-9596dffe0425", "label": "optimise choice of ICT solution", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/f7e2eb04-3e50-4561-bce1-7e51a1fec308", "label": "define software architecture", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/ee3c1d54-f46a-43c7-a0f9-0ba3648164d0", "label": "design enterprise architecture", "match": "narrow" } ] }, { "id": "fin-management-accounting", "slug": "fin-management-accounting", "name": "Management accounting", "description": "Producing budget and cost information that helps managers plan, control, and make decisions, including variance analysis, costing, and performance reporting.", "source": "reference", "file": "finance.yaml", "levels": { "awareness": "You can:\n- explain budgets, actuals, commitments, and variances\n- produce standard budget reports from the finance system", "working": "You can:\n- prepare monthly budget reports and explain the main variances\n- code costs correctly between cost centres, projects, and capital and revenue\n- support budget holders to understand and manage their budgets", "practitioner": "You can:\n- manage the monthly reporting cycle for a directorate or programme\n- build cost models, such as the full cost of a digital service or the unit cost of a transaction\n- analyse spending trends and advise managers on actions to stay within budget\n- challenge budget holders constructively on their forecasts", "expert": "You can:\n- design the organisation's management reporting and costing approach\n- present financial performance to the board and senior leaders\n- lead the use of cost and performance information to improve value for money\n- set standards for management accounting across the organisation" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/c5b90c0c-3af0-4c8c-a06c-cc3ced02242c", "label": "perform cost accounting activities", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/7d35602d-bc94-4975-aa7c-f4e8e05ce8e0", "label": "cost management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/99571e68-801f-49af-a897-5f75996642e1", "label": "financial analysis", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/16f61a5b-23ba-4268-8517-82c77c4041a1", "label": "examine budgets", "match": "close" } ] }, { "id": "pcf:managing-a-data-project", "slug": "pcf-managing-a-data-project", "name": "Managing a data project", "description": "Managing a data project involves understanding, planning and implementing the stages of a data project to solve a problem or design and improve a service.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- understand a problem statement and explain the intended outcome of a data project\n- explain the importance of data in solving a problem\n- explain why it's important to adapt your ways of working to deliver different project outcomes and requirements", "working": "You can:\n- contribute to defining problem statements and gathering project requirements\n- explain the importance of different processes and stages of the data project life cycle and contribute to their planning\n- adapt your ways of working to deliver different project outcomes and requirements", "practitioner": "You can:\n- identify and define a problem statement\n- apply and share project management methodologies, including tools and techniques\n- plan and implement different stages of the data project life cycle\n- communicate progress of data projects with stakeholders\n- adapt teams' ways of working to deliver different project outcomes and requirements", "expert": "You can:\n- advise on problem statement development, ensuring standards are met\n- oversee and advise on the planning and implementation of the project life cycle on varied data projects\n- share good practice in adapting teams' ways of working to deliver project outcomes\n- lead and develop stakeholder relationships for your team's data projects" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/3c76296d-4bbd-44ba-8eaa-95bf275f79b7", "label": "manage ICT project", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/cd5efa8c-e44d-4cbc-91c6-796018dbed68", "label": "perform project management", "match": "broad" } ] }, { "id": "pcf:managing-decisions-and-risks", "slug": "pcf-managing-decisions-and-risks", "name": "Managing decisions and risks", "description": "Managing decisions and risks involves using risk-based approaches to make decisions, resolve challenges and guide others through complexity.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is not defined.", "working": "You can:\n- identify technical disputes and describe them in ways that are relevant both to direct peers and to local stakeholders\n- generate multiple solutions to a problem and test them\n- work collaboratively while recommending decisions and the reasoning behind them", "practitioner": "You can:\n- work with consequential or complex risks\n- build consensus between services or independent stakeholders\n- lead others to make good design decisions\n- apply different risk methodologies in proportion to the risk", "expert": "You can:\n- make and justify decisions characterised by high levels of risk, impact and complexity\n- build consensus between organisations (private or public) or highly independent and diverse stakeholders\n- be trusted by senior risk owners as an expert in security\n- apply risk methodologies at the most complex levels of risk\n- guide others in applying risk methodologies in proportion to the risk" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/6eff134b-e34f-4d6e-a6e8-5e47cf2228d0", "label": "risk management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/1dd23dba-dd00-45ab-abf4-642902538317", "label": "perform risk analysis", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/d62d2b4c-a6f8-439e-8a1b-4f29ab5f2c47", "label": "make decisions", "match": "narrow" } ] }, { "id": "pcf:managing-product-outcomes", "slug": "pcf-managing-product-outcomes", "name": "Managing product outcomes", "description": "Managing product outcomes involves working with teams to identify key performance indicators and developing methods to ensure that value is achieved through your product, linking to the product vision and strategic goals.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the importance of identifying and measuring product outcomes\n- explain the need for baseline data\n- identify and explain the priority outcomes for your product or feature", "working": "You can:\n- work with others to define key performance indicators that assess performance, value and outcomes\n- analyse and use trusted data to make decisions and enable continuous improvement\n- be open about your decision making\n- identify and explain success metrics to your stakeholders and how the product can contribute to outcomes", "practitioner": "You can:\n- lead product teams to create effective methods for measuring product outcomes\n- advocate for data-driven decision making\n- help others prioritise to make better choices\n- use data to drive continuous improvement, increasing quality and user experience\n- identify opportunities to share and connect product data", "expert": "You can:\n- use data to make prioritisation decisions for multiple or complex projects, products or services\n- use data to influence priorities of senior stakeholders\n- guide and challenge teams to make better use of data\n- guide and challenge teams to demonstrate achievement of outcomes\n- identify opportunities to share and connect product data across government" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/29fb886c-6be0-4e93-9ea1-232881f2092a", "label": "plan product management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/8dcbcabe-09f7-4d11-940d-125af57bbc40", "label": "track key performance indicators", "match": "narrow" } ] }, { "id": "pcf:managing-reporting-and-resolving-defects", "slug": "pcf-managing-reporting-and-resolving-defects", "name": "Managing, reporting and resolving defects", "description": "Managing, reporting and resolving defects involves reporting progress, outcomes and issues, whilst contributing to improving defect management processes.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain how to report and track defects\n- follow a defect management process to report, communicate and maintain defects with appropriate information\n- retest and escalate defects when needed", "working": "You can:\n- collaborate with others to create a defect management process to report, communicate and resolve defects, with support\n- critically assess dependencies, defects and risks, with support\n- contribute to mitigation and contingency plans\n- clearly communicate risks and the impact of defects to stakeholders", "practitioner": "You can:\n- contribute to developing standards for defect management processes\n- manage and escalate dependencies, defects and risks across teams\n- contribute to mitigation and contingency plans across teams\n- use defect patterns and trends to make recommendations on testing and quality approaches, with support\n- manage stakeholder expectations and communications during defect resolution", "expert": "You can:\n- lead and coach others in improving test and defect management processes\n- support others in assessing complex and challenging defects across the organisation\n- lead and coach others in using defect patterns and trends to make tactical and strategic recommendations\n- influence improvements to quality processes, informed by defect patterns and trends" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/561c2525-5bd8-4d86-8f45-820f4be7db93", "label": "report test findings", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/438ff259-d086-4004-acda-1ec3e1631bc6", "label": "software anomalies", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/2522a6ce-3202-4ac8-9f5b-b9cb5a3a83a1", "label": "debug software", "match": "narrow" } ] }, { "id": "proc-market-analysis", "slug": "proc-market-analysis", "name": "Market analysis and engagement", "description": "Understanding supply markets, engaging suppliers before procurement, and using market evidence to shape requirements, routes to market, and commercial models.", "source": "reference", "file": "procurement.yaml", "levels": { "awareness": "You can:\n- find suppliers on frameworks and supplier databases\n- explain why early market engagement must be fair to all suppliers", "working": "You can:\n- gather market information, prices, and supplier details for a requirement\n- run a request for information and summarise the responses", "practitioner": "You can:\n- analyse a supply market, its competition, risks, and trends\n- lead early market engagement, such as supplier days, without distorting competition\n- use market evidence to shape requirements and commercial models", "expert": "You can:\n- shape markets, for example by encouraging new or smaller suppliers\n- lead market strategy with other buying organisations" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/6c97d04d-7239-4dc7-90ef-3e812ba2b124", "label": "perform procurement market analysis", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/11747665-0e98-4f27-bd0d-536862cd5746", "label": "identify suppliers", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/6dd4ce8c-1813-429d-9f06-3382c4833ca3", "label": "assess procurement needs", "match": "broad" } ] }, { "id": "corp-media-relations", "slug": "corp-media-relations", "name": "Media relations", "description": "Building relationships with journalists, handling media enquiries, writing press releases, and preparing spokespeople, including during incidents.", "source": "reference", "file": "corporate-services.yaml", "levels": { "awareness": "You can:\n- explain how the organisation handles media enquiries\n- pass media enquiries to the communications team straight away", "working": "You can:\n- log and respond to routine media enquiries\n- draft press releases and statements for approval\n- monitor media coverage", "practitioner": "You can:\n- handle sensitive and reactive media enquiries, including about incidents or data breaches\n- brief and prepare spokespeople\n- build relationships with health and technology journalists", "expert": "You can:\n- lead media handling during major incidents and crises\n- protect and build the organisation's reputation with senior stakeholders\n- advise the board on reputational risk" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/7053c54a-994e-4b87-865d-a520b5c401c7", "label": "establish relationship with the media", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/7800332c-a8eb-4792-8d72-50d509616154", "label": "draft press releases", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/4d313147-b39d-413f-a5e2-b12d5f0dc9e6", "label": "give interviews to media", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/5330b70e-16f5-43a7-a6de-18fd6a4bd063", "label": "public relations", "match": "broad" } ] }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "name": "Medical device software regulation", "description": "Understanding when software is a medical device, and the standards and processes that apply to it, such as IEC 62304 and ISO 13485.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "You can:\n- explain that some health software is regulated as a medical device\n- know who to ask when a product might be a medical device", "working": "You can:\n- follow a software life cycle process that meets medical device standards\n- produce the records that such a process requires", "practitioner": "You can:\n- assess whether a product is a medical device, and its likely class\n- plan the regulatory work for a product with quality and clinical colleagues", "expert": "You can:\n- set the organisation's approach to regulated software\n- lead engagement with regulators and notified bodies" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/f453b1a6-c7db-4d9d-9ba3-47c45159bfe3", "label": "ensure products meet regulatory requirements", "match": "broad" } ] }, { "id": "pcf:metadata-management", "slug": "pcf-metadata-management", "name": "Metadata management", "description": "Metadata management involves establishing policies and processes that ensure data can be accessed across an organisation.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain what metadata is\n- maintain the information stored in metadata repositories under the direction of others", "working": "You can:\n- use metadata repositories to complete complex tasks such as data and systems integration impact analysis\n- maintain a metadata repository to ensure information remains accurate and up to date", "practitioner": "You can:\n- design an appropriate metadata repository\n- suggest changes to improve current metadata repositories\n- understand a range of tools for storing and working with metadata\n- advise less experienced members of the team about metadata management", "expert": "You can:\n- identify how metadata repositories can support different areas of the organisation\n- communicate the value of metadata repositories\n- set up robust governance processes to keep repositories up to date" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9710092c-f174-4e84-95bf-2064d39ad7a0", "label": "manage content metadata", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/03ff0d53-573a-47a0-a0ad-1995815a4339", "label": "information structure", "match": "narrow" } ] }, { "id": "pcf:methods-and-tools", "slug": "pcf-methods-and-tools", "name": "Methods and tools", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- follow advice to apply the most appropriate tools and techniques to support the planning, analysis, development, testing, implementation and improvement of systems and services", "working": "You can:\n- select and use the most appropriate tools and techniques to support the planning, analysis, development, testing, implementation and improvement of systems and services within a project", "practitioner": "You can:\n- build capability in methods and tools, ensuring they are adopted consistently and used effectively", "expert": "You can:\n- set direction and give others the means and authority to advise on the best methodologies and tools for the work, ensuring they are adopted consistently\n- assess the effectiveness of different approaches (such as Agile or plan-driven) and recommend tools to support organisational collaboration and build capability" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/c453cf81-6197-428e-84c6-70c773b63f27", "label": "ICT architectural frameworks", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/98301d4a-2cc3-439d-8d7f-0b6ac76302bb", "label": "business process modelling", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/7193cb6d-8334-494f-86e5-21e6d03a47c3", "label": "unified modelling language", "match": "narrow" } ] }, { "id": "corp-minute-taking", "slug": "corp-minute-taking", "name": "Minute-taking and meeting records", "description": "Recording discussions, decisions, and actions accurately and concisely, and keeping formal meeting records.", "source": "reference", "file": "corporate-services.yaml", "levels": { "awareness": "You can:\n- take notes of actions and decisions in team meetings", "working": "You can:\n- write accurate, concise minutes and action logs for routine meetings\n- follow up actions with their owners", "practitioner": "You can:\n- take formal minutes of board and committee meetings, including complex or contentious discussion\n- keep formal meeting records that stand up to audit and inquiry\n- advise chairs on what the record should show", "expert": "You can:\n- set standards for formal meeting records across the organisation\n- train and quality-check minute-takers" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/918f5211-b99f-4b29-9a34-6e475583ef55", "label": "write work-related reports", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/43b13058-68d0-40c6-8031-caf5a7b7d20c", "label": "keep task records", "match": "broad" } ] }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "name": "Modern development standards", "description": "Modern development standards involves using the latest technologies and best practices to improve the quality of the software development process.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the importance of using modern development standards", "working": "You can:\n- explain the most important principles of modern development standards and how they apply to your work\n- apply modern development standards principles under guidance", "practitioner": "You can:\n- apply modern development standards and support others in applying them", "expert": "You can:\n- identify and apply modern development standards to support complex projects and programmes\n- lead others in applying modern development standards" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/4b88b1ee-c2d9-473a-9fe8-ba3b9c0c179a", "label": "implement ICT coding conventions", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/8ff015a0-98ea-4d80-a23e-1f68110a919e", "label": "software design methodologies", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/f0de4973-0a70-4644-8fd4-3a97080476f4", "label": "DevOps", "match": "narrow" } ] }, { "id": "corp-administration", "slug": "corp-administration", "name": "Office administration", "description": "Running the administrative processes that keep a team or service working, such as filing, ordering, data entry, records, and following office procedures.", "source": "reference", "file": "corporate-services.yaml", "levels": { "awareness": "You can:\n- follow office procedures for filing, ordering, and data entry\n- keep accurate records of your own work", "working": "You can:\n- run a range of administrative processes for a team with little supervision\n- spot and fix errors in records and data\n- suggest simpler ways of working", "practitioner": "You can:\n- organise the administrative support for a service or directorate\n- write and improve administrative procedures\n- train and check the work of other administrators", "expert": "You can:\n- design administrative services across the organisation\n- lead the move to simpler, digital administrative processes" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/ab986bc4-df92-4351-9ac1-aa75af943cf7", "label": "perform clerical duties", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/6a609f8f-1451-4102-ad2d-62c5270e1237", "label": "office administration", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/7c3865d1-e5a9-4043-a7a4-2e9e30468c0b", "label": "perform office routine activities", "match": "close" } ] }, { "id": "pcf:operational-management", "slug": "pcf-operational-management", "name": "Operational management", "description": "Operational management involves ensuring the operational processes of a product or service are effective and robust.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the operational processes of running and maintaining a product or service\n- fix operational issues, under supervision", "working": "You can:\n- contribute to the design of operational processes for the running and maintenance of products and services\n- identify and share opportunities for improvements to operational processes\n- fix operational issues, with some support", "practitioner": "You can:\n- design operational processes for throughout the service life cycle\n- redesign and amend existing operational processes\n- fix complex operational issues\n- act as an escalation point for operational issues\n- work closely with operational delivery teams", "expert": "You can:\n- ensure a scalable operating model is in place to provide a resilient, high quality service\n- coordinate teams from operations, policy, digital and delivery to operate and iterate a service\n- ensure teams understand the importance of efficient service operations\n- identify and overcome operational constraints\n- act as the escalation point for major operational issues" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/2d140a3a-45a6-4248-80dd-b3760ebc9cc6", "label": "operations management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/afdb41dd-5dd5-4fbb-bf9e-e041422698b4", "label": "coordinate operational activities", "match": "close" } ] }, { "id": "hr-organisational-change", "slug": "hr-organisational-change", "name": "Organisational change and consultation", "description": "Planning and managing changes to structures, roles, and working patterns, including formal consultation, redeployment, and redundancy, in line with policy and employment law.", "source": "reference", "file": "human-resources.yaml", "levels": { "awareness": "You can:\n- explain the main stages of an organisational change process\n- support the administration of a change, such as consultation letters and meetings", "working": "You can:\n- support managers to prepare consultation documents and staff briefings\n- track responses and actions during consultation\n- support staff through redeployment and selection processes", "practitioner": "You can:\n- lead organisational change for a directorate, from business case to implementation\n- consult with staff and their representatives and respond to their feedback\n- manage the legal and equality risks of a change", "expert": "You can:\n- lead organisation-wide restructures and service transfers\n- design the organisation's approach to change, including partnership working\n- advise the board on the people impact and risk of major change" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/3c03ee71-4a23-448f-b79e-81fd75d27dca", "label": "apply change management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/4b3c8605-819d-4b38-83fc-f23663e78dc9", "label": "consultation", "match": "broad" } ] }, { "id": "hr-organisational-development", "slug": "hr-organisational-development", "name": "Organisational development", "description": "Improving how the organisation works through culture, leadership, engagement, team effectiveness, and wellbeing interventions based on evidence.", "source": "reference", "file": "human-resources.yaml", "levels": { "awareness": "You can:\n- explain how culture, leadership, and engagement affect staff and patient care\n- help run staff surveys and listening events", "working": "You can:\n- facilitate team sessions and workshops using standard tools\n- analyse staff survey results for a team and suggest actions", "practitioner": "You can:\n- diagnose organisational issues and design interventions to address them\n- lead team development, leadership development, and engagement programmes\n- evaluate the effect of interventions using evidence", "expert": "You can:\n- set the organisational development strategy and culture programme\n- coach executives and lead large-scale cultural change\n- link culture and engagement measures to quality of care and performance" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/a8f2a095-9d03-43f0-980d-2b9fcc59a994", "label": "shape corporate culture", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/d2dc31f1-720c-4757-bc1b-9e563d264dcf", "label": "advise on organisational culture", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/bdf5ca62-9053-4652-b5e4-4eb95c271945", "label": "organisational learning", "match": "broad" } ] }, { "id": "risk-management", "slug": "risk-management", "name": "Organisational risk management", "description": "Identifying, assessing, recording, and managing risks to the organisation's objectives, using a risk register and a defined risk appetite.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "You can:\n- explain what a risk is and how to raise one", "working": "You can:\n- record and update risks for your area\n- suggest controls and track actions", "practitioner": "You can:\n- run the risk process for a directorate or programme\n- assess risks against the risk appetite and escalate them\n- report on risks to committees", "expert": "You can:\n- design the organisation's risk management framework and appetite\n- advise the board on strategic risks" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/6eff134b-e34f-4d6e-a6e8-5e47cf2228d0", "label": "risk management", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/00920055-eb50-4cb8-a23d-3deedbf3753e", "label": "enterprise risk management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/96550830-539b-4746-96aa-92aa4959945d", "label": "apply risk management processes", "match": "close" } ] }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "name": "Ownership and initiative", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of problem resolution processes\n- pass problems on to your team", "working": "You can:\n- own an issue until a new owner has been found or the problem has been mitigated or resolved", "practitioner": "You can:\n- take accountability for issues that occur and be proactive in searching for potential problems\n- achieve excellent user outcomes", "expert": "You can:\n- lead and embed best practice for identifying opportunities and solving problems across teams\n- coach others to take accountability, act proactively and consistently achieve excellent outcomes" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/001115fb-569f-4ee6-8381-c6807ef2527f", "label": "show initiative", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/e186976a-64f0-4052-a25b-297d19e1d0ec", "label": "think proactively", "match": "close" } ] }, { "id": "fin-payroll", "slug": "fin-payroll", "name": "Payroll", "description": "Paying staff accurately and on time, including starters, leavers, changes, deductions, pensions, statutory payments, and payroll reporting.", "source": "reference", "file": "finance.yaml", "levels": { "awareness": "You can:\n- explain the payroll cycle, from changes and cut-off to payment and reporting\n- enter starters, leavers, and changes accurately from authorised forms\n- answer routine pay queries, keeping pay information confidential", "working": "You can:\n- calculate pay, enhancements, overtime, sickness, and family leave payments\n- apply tax, pension, and other deductions correctly\n- check payroll outputs and correct errors before payment\n- recover overpayments sensitively and in line with policy", "practitioner": "You can:\n- run the full payroll for a group of staff and sign off the payroll checks\n- manage statutory payroll reporting and pension returns\n- resolve complex cases, such as multiple contracts, back pay, or salary sacrifice\n- test changes to the payroll system, such as annual pay awards and rule changes", "expert": "You can:\n- manage the organisation's payroll service, whether run in house or by a provider\n- set payroll controls and assure senior leaders that payments are accurate and lawful\n- plan for changes in pay rules, pay awards, and payroll systems\n- lead the response to major payroll failures" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9d916d7c-89b3-4084-a6d9-e2b0b3091404", "label": "manage payroll", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/207f87c4-ac68-4987-990c-636ca19c2626", "label": "calculate wages", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/734187e4-650e-4a0a-a7f8-826cd4757229", "label": "check payrolls", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/3ee090a1-9d1c-44ed-bd93-f6b7c9b68a97", "label": "manage payroll reports", "match": "narrow" } ] }, { "id": "people-management", "slug": "people-management", "name": "People management", "description": "Leading, developing, and supporting staff, including recruitment, objectives, appraisal, wellbeing, attendance, and managing performance and conduct fairly.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "You can:\n- explain the organisation's people policies that affect you\n- support new colleagues and share knowledge", "working": "You can:\n- supervise day-to-day work and give feedback\n- take part in recruitment and induction\n- hold regular one-to-one conversations", "practitioner": "You can:\n- line manage a team, setting objectives and running appraisals\n- support wellbeing and manage attendance, performance, and conduct\n- plan the team's development and succession", "expert": "You can:\n- lead managers and shape the culture of a large area\n- design workforce plans and organisational change\n- coach leaders and resolve complex people issues" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/339ac029-066a-4985-9f9d-b3d7c8fea0bb", "label": "manage staff", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/add39442-b8ca-4412-8156-391db53b0c5d", "label": "manage healthcare staff", "match": "narrow" } ] }, { "id": "hr-people-strategy", "slug": "hr-people-strategy", "name": "People strategy and HR leadership", "description": "Setting the organisation's people strategy, leading the HR function, and advising the board on culture, workforce, and employment risk.", "source": "reference", "file": "human-resources.yaml", "levels": { "awareness": "You can:\n- explain the organisation's people strategy and how your work supports it", "working": "You can:\n- contribute to people plans for a service, with clear actions and measures\n- report progress against the people plan", "practitioner": "You can:\n- write and lead people plans for a directorate in line with the people strategy\n- advise senior leaders on people risks and priorities\n- lead part of the HR function, setting its standards and priorities", "expert": "You can:\n- set the organisation's people strategy and lead the HR function\n- advise the board on culture, workforce, and employment risk\n- represent the organisation on people matters with partners and regulators" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/e437eba1-3e22-41f2-8703-741e94785cba", "label": "human resource management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/279a4b1d-21df-4d78-9f4d-324c73fd7536", "label": "manage human resources", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/1212ac42-2564-4fce-80e1-6ce4ea4d9bf5", "label": "advise on personnel management", "match": "broad" } ] }, { "id": "pcf:performance-measurement", "slug": "pcf-performance-measurement", "name": "Performance measurement", "description": "Performance measurement involves collecting and interpreting data to identify how a team, product or service is performing.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the importance of performance measurement and business objectives", "working": "You can:\n- participate in discussions determining which performance measurements are appropriate, with guidance from more experienced colleagues\n- demonstrate experience in turning business needs and goals into performance measures", "practitioner": "You can:\n- lead the development of performance measurement frameworks including Key Performance Indicators (KPIs)\n- demonstrate a deep understanding of business goals and can turn these into tangible performance measures", "expert": "You can:\n- oversee the development and consistency of performance measurement frameworks across multiple projects\n- ensure that these frameworks are aligned to business needs and strategy" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/5e50a0f1-4089-4df6-a15b-34b39d3aeab4", "label": "conduct performance measurement", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/8dcbcabe-09f7-4d11-940d-125af57bbc40", "label": "track key performance indicators", "match": "close" } ] }, { "id": "pcf:planning", "slug": "pcf-planning", "name": "Planning", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- understand the importance of planning and forecasting\n- show an awareness of the different ways to develop a plan", "working": "This skill level is currently not defined.", "practitioner": "You can:\n- understand the environment and prioritise the most important or high value tasks\n- use data to inform planning\n- manage complex internal and external dependencies\n- provide delivery confidence\n- remove blockers or impediments that affect plans and can develop a plan for difficult situations\n- ensure that teams plan appropriately for their capacity", "expert": "You can:\n- lead a continual planning process in a very complex environment\n- plan beyond product delivery\n- identify dependencies in plans across services and co-ordinate delivery\n- coach other teams as the central point of expertise" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/f5dd06b8-5d17-4932-9d03-957d0c4f5051", "label": "perform resource planning", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/0e1fe34b-f4e7-4642-8c8b-5a05ac3438e5", "label": "manage schedule of tasks", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/e207163b-7963-4c3e-9494-7a4bb000211b", "label": "estimate duration of work", "match": "narrow" } ] }, { "id": "corp-policy-management", "slug": "corp-policy-management", "name": "Policy management", "description": "Writing, reviewing, approving, and publishing the organisation's policies and procedures, and checking that people follow them.", "source": "reference", "file": "corporate-services.yaml", "levels": { "awareness": "You can:\n- find and follow the policies that apply to your work", "working": "You can:\n- keep the policy register up to date and remind owners about reviews\n- check that policies use the right template and approval route", "practitioner": "You can:\n- draft and review policies with subject experts\n- check policies against law, standards, and equality duties\n- monitor compliance and report gaps", "expert": "You can:\n- set the policy framework for the organisation\n- advise the board on policy priorities and risks" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/6fce8d3f-a15f-4f26-943a-d200b32f6949", "label": "monitor company policy", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/bda0d115-f315-453e-99dc-f8b0e5862db3", "label": "ensure compliance with policies", "match": "broad" } ] }, { "id": "pcf:problem-definition-and-shaping", "slug": "pcf-problem-definition-and-shaping", "name": "Problem definition and shaping", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the strategic context of your work and why it is important\n- collect information that helps with understanding organisational problems\n- use architectural representations produced by others, such as a problem definition statement, to support a team", "working": "You can:\n- help to frame a problem characterised by managed levels of complexity, complication, or risk so that a solution can be created\n- help to create options for solving problems at an appropriate level of detail", "practitioner": "You can:\n- frame a problem characterised by medium complexity, complication, or risk so that a solution can be created\n- produce architectural representations that enable different teams to have a shared understanding of problems throughout the life cycle\n- describe options for solving problems so that appropriate delivery methods can be decided", "expert": "You can:\n- lead the framing of a problem characterised by high complexity, complication, or risk so that a solution can be created\n- coach others in defining problems and describing appropriate options for solutions\n- help others challenge requirements and assumptions, and identify opportunities when defining problems and solution options" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/03b9b491-fc9b-4868-914a-bf7cd47b5041", "label": "create solutions to problems", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/55514865-3066-4abd-86a9-dbe45a440882", "label": "root cause analysis", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/9714735d-6f60-440b-bdbc-aaf45ebcbe78", "label": "analyse the context of an organisation", "match": "narrow" } ] }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "name": "Problem management", "description": "Problem management involves anticipating and identifying problems in systems, processes or services, and ensuring appropriate solutions are implemented.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- investigate problems in systems, processes and services, with an understanding of the level of a problem, for example, strategic, tactical or operational\n- contribute to the implementation of remedies and preventative measures", "working": "You can:\n- initiate and monitor actions to investigate patterns and trends to resolve problems\n- effectively consult specialists where required\n- determine the appropriate resolution and assist with its implementation\n- determine preventative measures", "practitioner": "You can:\n- ensure that the right actions are taken to investigate, resolve and anticipate problems\n- co-ordinate the team to investigate problems, implement solutions and take preventive measures", "expert": "You can:\n- anticipate problems and defend against them at the right time\n- understand how a problem fits into the larger picture\n- identify and describe problems, and help others to describe them\n- build problem-solving capabilities in others" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/a3ce2bf7-5562-4639-9b52-fdb4850a3904", "label": "ICT problem management techniques", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/55514865-3066-4abd-86a9-dbe45a440882", "label": "root cause analysis", "match": "narrow" } ] }, { "id": "proc-procurement-process", "slug": "proc-procurement-process", "name": "Procurement process", "description": "Running compliant procurements, from planning and specification through routes to market, tender, award, and contract signature, including buying through frameworks and dynamic purchasing systems.", "source": "reference", "file": "procurement.yaml", "levels": { "awareness": "You can:\n- explain the stages of a procurement and the thresholds that apply\n- get quotes for low-value purchases following the organisation's rules", "working": "You can:\n- run quotations and call-offs from frameworks using standard templates\n- prepare tender documents and manage clarification questions on the e-tendering system\n- keep a clear audit trail of each procurement", "practitioner": "You can:\n- plan and lead complex tenders, choosing the right route to market and procedure\n- help users write outcome-based specifications for digital and clinical systems\n- manage timetables, risks, and stakeholders through to contract award", "expert": "You can:\n- set the organisation's procurement procedures and templates\n- lead the most complex, high-value, or novel procurements\n- assure procurement decisions for the board" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9e9a4209-c7cf-4f6e-973e-dc2ffadccc74", "label": "perform procurement processes", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/4b2c4de9-43d7-4905-9d58-bc2e7d84b2e1", "label": "manage tender processes", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/3bc08c26-2f98-4730-bbb6-ec4a8566e3cf", "label": "procurement lifecycle", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/6789d5a3-34ca-4417-bb93-331319b01da3", "label": "draft tender documentation", "match": "narrow" } ] }, { "id": "pcf:product-leadership", "slug": "pcf-product-leadership", "name": "Product leadership", "description": "Product leadership involves advocating for product management, encouraging a user-focussed, product-led approach and contributing to a self-sustaining product community.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- describe how product management works with other roles in a multi-disciplinary team\n- explain how user and business needs should be balanced in product development\n- attend product management community activities", "working": "You can:\n- advocate for your product and a product-led approach\n- seek opportunities for reuse and learning in your area\n- protect the team, for example, from unnecessary distractions or requests to change direction\n- consult and mediate with stakeholders\n- participate in product management community activities", "practitioner": "You can:\n- seek opportunities for reuse and learning across your organisation\n- represent product management in your area in conversations with senior stakeholders\n- protect teams, for example, from unnecessary distractions and requests to change direction\n- coach and manage others in product management\n- lead some product management community activities and participate in cross-government communities", "expert": "You can:\n- seek opportunities for reuse and learning across government\n- co-ordinate the product management community\n- lead on coaching and mentoring for product management in your organisation\n- lead some activities in cross-government communities, establishing and maintaining wider relationships across the profession\n- represent product management in your organisation in conversations with senior stakeholders" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/29fb886c-6be0-4e93-9ea1-232881f2092a", "label": "plan product management", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/bf5d77ad-e18c-48d8-83f0-bc79c011c74a", "label": "develop professional network", "match": "narrow" } ] }, { "id": "pcf:product-management", "slug": "pcf-product-management", "name": "Product management", "description": "Product management involves making sure that products provide value and drive the right outcomes, whilst balancing user and business needs. This is achieved by working with other professions in your team to frame the problem and make decisions on priorities for your delivery teams.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the value of using a product management approach to provide value and drive the right outcomes", "working": "You can:\n- create and prioritise actionable goals for your teams, balancing user needs and business perspectives\n- make or recommend an evidence-based decision using insight and data\n- use a range of product management methods, for example, prioritisation and roadmapping\n- work with others in multidisciplinary teams to plan and deliver high-quality product increments", "practitioner": "You can:\n- work with your team to investigate and validate what adds value now and what could add value in future\n- create a prioritised roadmap and use it to discuss your product strategy with stakeholders\n- address uncertainty while managing scope, ensuring critical deadlines are met and value delivered\n- recommend a range of product management methods\n- work in the open and share your work", "expert": "You can:\n- set the strategy and vision for your products, collaborating with others\n- create a prioritised roadmap for your products and use it to discuss product strategy at all levels\n- plan prioritised work across multiple teams, minimising dependencies and risks\n- support multiple teams in delivering quality outcomes in the right way\n- coach and mentor others in product management" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/29fb886c-6be0-4e93-9ea1-232881f2092a", "label": "plan product management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/21e0cad8-4eef-42be-b18b-0f8e37f0dbd0", "label": "product life-cycle", "match": "narrow" } ] }, { "id": "pcf:programming-and-build-data-and-analytics-engineering", "slug": "pcf-programming-and-build-data-and-analytics-engineering", "name": "Programming and build (data and analytics engineering)", "description": "Programming and build (data analytics and engineering) involves working with code across the software development life cycle, following modern development standards and practices, test automation, build pipelines and repeatable deployment processes, to implement secure, maintainable software solutions.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- develop code under supervision using simple tools and languages\n- explain the value of development standards", "working": "You can:\n- design, code, test and deploy programs or scripts following standards and good practice\n- write readable, maintainable code\n- use automation to improve the software development life cycle\n- consider and adopt appropriate security measures in your solutions", "practitioner": "You can:\n- lead the design, code, testing and deployment of secure, resilient and maintainable solutions\n- continuously improve the codebase and reliability of solutions\n- create automation to improve the software development life cycle\n- work with others to implement standards and good practice to ensure security, testability and maintainability of solutions", "expert": "You can:\n- set standards for programming tools and techniques\n- select appropriate development methods for a problem\n- advise on the application of standards and methods that ensure security, maintainability and compliance\n- take technical responsibility for all stages of a software development project, providing technical advice and guidance to stakeholders" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/21d2f96d-35f7-4e3f-9745-c533d2dd6e97", "label": "computer programming", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/9d0d89be-bffa-4393-b6f6-8d05bea49051", "label": "data extraction, transformation and loading tools", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/7557f0f4-b8bc-4ac0-b91e-222ab1ba744f", "label": "tools for ICT test automation", "match": "narrow" } ] }, { "id": "pcf:programming-and-build-data-science", "slug": "pcf-programming-and-build-data-science", "name": "Programming and build (data science)", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show a basic understanding of software development principles and can write simple scripts under supervision", "working": "You can:\n- write and test scripts and create basic models in one or more languages\n- collaborate on shared codebases, using a variety of methodologies", "practitioner": "You can:\n- write moderate to complex programs and scripts\n- show a good understanding of testing methodologies and how to deploy code", "expert": "You can:\n- write complex programs and scripts\n- seek to make code open source where appropriate\n- supervise junior analysts and set coding standards for your team\n- understand software architecture and how to write efficient, optimised code\n- perform user testing on products prior to launch" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/21d2f96d-35f7-4e3f-9745-c533d2dd6e97", "label": "computer programming", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/ccd0a1d9-afda-43d9-b901-96344886e14d", "label": "Python (computer programming)", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/8369c2d6-c100-4cf6-bd83-9668d8678433", "label": "utilise machine learning", "match": "narrow" } ] }, { "id": "pcf:programming-and-build-frontend-developer", "slug": "pcf-programming-and-build-frontend-developer", "name": "Programming and build (frontend developer)", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- design, code, test, correct and document simple user interfaces using the right standards and tools under the direction of others", "working": "You can:\n- collaborate with others to understand and review software requirements\n- design, code, test, correct and document user interfaces using the right standards and tools under the direction of others", "practitioner": "You can:\n- collaborate with others when necessary to review specifications\n- use the agreed specifications to build, test and document user interfaces of medium to high complexity, using the right standards and tools", "expert": "You can:\n- advise on the right way to apply standards and methods to ensure compliance\n- provide technical advice to stakeholders and set team-based standards for programming tools and techniques\n- collaborate with others when required to review specifications\n- use specifications to build, test and document user interfaces of high complexity, using the appropriate standards and tools" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/c4b1f326-224a-420a-b8b3-814a8f13b6cb", "label": "implement front-end website design", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/69bbd53f-fbb0-4476-b4b2-ef7844464e28", "label": "web programming", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/3cd569a2-4f88-4c1e-9995-8dce8c5e51a7", "label": "JavaScript", "match": "narrow" } ] }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "name": "Programming and build (software engineering)", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- understand the process of software development and have a basic knowledge of how services are built", "working": "You can:\n- design, code, test, correct and document simple programs or scripts under the direction of others", "practitioner": "You can:\n- collaborate with others when necessary to review specifications\n- use the agreed specifications to design, code, test and document programs or scripts of medium-to-high complexity, using the right standards and tools", "expert": "You can:\n- advise on the right way to apply standards and methods to ensure compliance\n- maintain technical responsibility for all the stages and iterations of a software development project\n- provide technical advice to stakeholders and set the team-based standards for programming tools and techniques" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/21d2f96d-35f7-4e3f-9745-c533d2dd6e97", "label": "computer programming", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/2b7a79e5-84d8-4880-be66-3d9bb05bea17", "label": "use software design patterns", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/797a4416-0b8d-44f3-8fcd-eb10bd0be6b4", "label": "develop software prototype", "match": "narrow" } ] }, { "id": "corp-pmo-reporting", "slug": "corp-pmo-reporting", "name": "Project and portfolio office support", "description": "Running project and portfolio office processes, such as plans, registers, reporting, document control, and assurance checks.", "source": "reference", "file": "corporate-services.yaml", "levels": { "awareness": "You can:\n- keep project documents in the right place, with version control\n- update action, risk, and issue logs when asked", "working": "You can:\n- maintain plans, registers, and trackers for several projects\n- collect updates and produce regular status reports\n- check that projects follow the agreed method", "practitioner": "You can:\n- design portfolio reporting and analyse progress, risks, and benefits across projects\n- run assurance checks and gateway reviews\n- advise project managers on method and controls", "expert": "You can:\n- set up and lead a portfolio office for the organisation\n- give senior leaders clear, reliable insight into the portfolio\n- set project and portfolio management standards and tools" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/22902bf9-cc3f-495b-811a-c441e28e23f6", "label": "manage project information", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/4d38b095-6730-4157-9807-8049dd7b43b8", "label": "document project progress", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/c5a135be-218d-48e6-a422-5225a576dcd8", "label": "manage project metrics", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/770d4956-b5e0-4d44-bf42-3a766b232c5d", "label": "maintain a central project repository", "match": "narrow" } ] }, { "id": "project-management", "slug": "project-management", "name": "Project management", "description": "Planning, delivering, and closing projects to agreed scope, time, cost, and quality, using a recognised method such as PRINCE2, PM², or agile approaches.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "You can:\n- explain the stages of a project and the main roles in it\n- keep project records such as action logs", "working": "You can:\n- maintain plans, risk and issue logs, and reports\n- run project meetings and track actions\n- manage a small, well-defined project with support", "practitioner": "You can:\n- manage projects from start to close, controlling scope, time, cost, and quality\n- manage risks, issues, dependencies, and change control\n- report to project boards and manage suppliers", "expert": "You can:\n- manage large, complex, or high-risk projects\n- set project management standards and coach project managers\n- recover failing projects" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/7111b95d-0ce3-441a-9d92-4c75d05c4388", "label": "project management", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/cd5efa8c-e44d-4cbc-91c6-796018dbed68", "label": "perform project management", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/94dd823c-148e-4614-a6e8-99249b16357d", "label": "ICT project management", "match": "narrow" } ] }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "name": "Prototyping", "description": "Prototyping a service or product involves exploring, testing and sharing different concepts before committing to the final design.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain what prototyping is, and why and when to use it\n- understand how to work in an open and collaborative environment (by pair working, for example)", "working": "You can:\n- understand when to use a specific prototyping technique or method\n- show the value of prototyping to your team", "practitioner": "You can:\n- approach prototyping as a team activity, actively soliciting prototypes and testing with others\n- establish design patterns and iterate them\n- use a variety of prototyping methods and choose the most appropriate", "expert": "You can:\n- use a variety of prototyping methods\n- share best practice and coach others\n- look at strategic service design end to end" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/07dd856d-6141-48a7-a228-918f88494812", "label": "create prototype of user experience solutions", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/ed1d8bd4-cd2a-4c64-b665-56d70651026c", "label": "Prototyping development", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/797a4416-0b8d-44f3-8fcd-eb10bd0be6b4", "label": "develop software prototype", "match": "narrow" } ] }, { "id": "data-deidentification", "slug": "data-deidentification", "name": "Pseudonymisation and disclosure control", "description": "Protecting patient confidentiality when data is linked, analysed, shared, or published, using pseudonymisation, anonymisation, small number suppression, and other statistical disclosure control methods.", "source": "reference", "file": "data-testing.yaml", "levels": { "awareness": "You can:\n- explain the difference between identifiable, pseudonymised, and anonymised data\n- follow the organisation's rules for suppressing small numbers in outputs", "working": "You can:\n- work with pseudonymised data and apply disclosure checks before releasing outputs\n- recognise when linked or detailed data could identify a patient", "practitioner": "You can:\n- design pseudonymisation and linkage methods that keep identifiers separate from analysis data\n- assess the re-identification risk of a data set or publication and choose suitable controls\n- advise teams on safe settings, such as trusted research environments", "expert": "You can:\n- set the organisation's standards for de-identification and disclosure control\n- assure high-risk data releases and linkage projects\n- lead work with partners on safe data access for research and planning" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/71717c33-dd63-4acf-b052-a5fd5d9fc490", "label": "ensure information privacy", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/33a82b83-c838-4889-ae62-fae1317481eb", "label": "protect personal data and privacy", "match": "broad" } ] }, { "id": "legal-procurement-law", "slug": "legal-procurement-law", "name": "Public procurement law", "description": "Applying public procurement rules to buying goods, services, and technology, from choosing a route to market to contract award and challenge.", "source": "reference", "file": "legal.yaml", "levels": { "awareness": "You can:\n- explain why public bodies must follow procurement rules\n- recognise when buying activity needs procurement or legal advice", "working": "You can:\n- check tender documents for consistency and completeness\n- support the record keeping needed to show a fair and transparent process", "practitioner": "You can:\n- advise on routes to market, including frameworks, direct awards, and competitive procedures\n- advise on evaluation, award decisions, and changes to contracts after award\n- respond to supplier challenges and complaints\n- advise on subsidy control and competition risks in partnerships", "expert": "You can:\n- set the organisation's approach to procurement legal risk\n- lead on high-value or novel procurements, such as innovation partnerships\n- defend significant procurement challenges" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9b862976-aa05-4bde-8ed6-8f39790edd0f", "label": "procurement legislation", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/4600a787-39b0-4bf1-aa69-e586262342f0", "label": "state aid regulations", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/ce5598ec-5ca4-4f3e-92a2-c55c90ce6038", "label": "competition law", "match": "broad" } ] }, { "id": "proc-procurement-law-and-policy", "slug": "proc-procurement-law-and-policy", "name": "Public procurement rules and policy", "description": "Applying public procurement rules, the organisation's financial rules, and procurement policy so that buying is lawful, transparent, and fair.", "source": "reference", "file": "procurement.yaml", "levels": { "awareness": "You can:\n- explain that public money must be spent fairly, openly, and lawfully\n- follow the organisation's thresholds and approval rules", "working": "You can:\n- apply the procurement rules that fit a straightforward purchase\n- publish notices and keep records that meet transparency rules\n- spot when a request risks breaking the rules and raise it", "practitioner": "You can:\n- advise on the lawful route for complex procurements and contract changes\n- manage the risk of challenge and handle standstill and debrief correctly\n- write procurement policy and guidance for the organisation", "expert": "You can:\n- interpret new procurement rules and lead the organisation's response\n- advise the board on procurement compliance and risk\n- manage formal challenges with legal advisers" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9b862976-aa05-4bde-8ed6-8f39790edd0f", "label": "procurement legislation", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/a6ae7a34-5a5c-48dd-9b82-8beccca63e3c", "label": "ensure compliance with purchasing and contracting regulations", "match": "close" } ] }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "name": "Public sector finance", "description": "Understanding how public funding works, including funding allocations, capital and revenue limits, spending controls, accountability for public money, and value for money.", "source": "reference", "file": "finance.yaml", "levels": { "awareness": "You can:\n- explain that the organisation spends public money and must account for it\n- explain the difference between capital and revenue spending", "working": "You can:\n- apply the organisation's capital and revenue rules to everyday spending\n- explain how funding allocations and spending limits affect your area\n- recognise spending that needs approval from a funder or spending control", "practitioner": "You can:\n- advise managers on funding rules, including ring-fenced and time-limited funding\n- manage capital and revenue limits for a programme or directorate\n- prepare returns and evidence for funders and spending controls", "expert": "You can:\n- represent the organisation with funders and oversight bodies\n- advise the board on regularity, propriety, and value for money\n- shape funding agreements and financial regimes for the organisation's services" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/387ee646-0aaa-4161-ab3b-cde87ec09fdf", "label": "public finance", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/a9640376-8d72-4a70-a4a3-7a18e2e8f3c0", "label": "advise on public finance", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/3556c075-eee0-4549-b730-48ae70cb5af9", "label": "funding methods", "match": "broad" } ] }, { "id": "proc-purchase-to-pay", "slug": "proc-purchase-to-pay", "name": "Purchase to pay", "description": "Raising, approving, and receipting orders, and resolving invoice and payment queries, through the organisation's purchasing system and financial controls.", "source": "reference", "file": "procurement.yaml", "levels": { "awareness": "You can:\n- explain the \"no purchase order, no payment\" rule and why it matters\n- raise a requisition in the purchasing system", "working": "You can:\n- create and amend purchase orders and check them against contracts\n- resolve invoice, receipting, and payment queries with suppliers and finance\n- maintain catalogues and supplier records in the purchasing system", "practitioner": "You can:\n- run the purchase to pay process for a service, monitoring compliance and backlogs\n- analyse spend data to find off-contract spend and savings\n- improve the process and controls with finance colleagues", "expert": "You can:\n- set the organisation's purchase to pay policy, controls, and systems\n- lead the move to fully electronic purchasing and invoicing" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/c7d64df4-7af3-4269-add6-97833bd5448e", "label": "manage purchasing cycle", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/73225018-7139-433b-bdba-2b90774761d9", "label": "issue purchase orders", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/bc067d2e-e151-408f-8e34-24effd2b7fd6", "label": "use e-procurement", "match": "close" } ] }, { "id": "pcf:quality-assurance-of-data-and-analysis", "slug": "pcf-quality-assurance-of-data-and-analysis", "name": "Quality assurance of data and analysis", "description": "Quality assurance of data and analysis involves sorting and cleansing information so that any conclusions based on it can be made with confidence.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- describe some basic data issues and how to check that data and analysis look right\n- explain the concept of data being fit for purpose, and the context of the data\n- describe some methods for preparing data for analysis\n- describe quality assurance processes", "working": "You can:\n- identify appropriate ways to collect, collate and prepare data\n- decide if data and analysis is accurate and fit for purpose\n- perform data preparation and cleansing with limited guidance\n- undertake quality assurance processes\n- peer-review colleagues’ outputs from data analysis to ensure quality", "practitioner": "You can:\n- set up a system to get data ready for use\n- specify how data should be cleansed and prepared\n- bring data together from different sources\n- communicate the limitations of data", "expert": "You can:\n- set up tools and systems for effectively assuring data and analysis across multiple teams\n- use appropriate approaches for verifying and validating data and analysis\n- influence senior stakeholders over data and analysis approaches\n- coach and mentor others in assuring data and analysis" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/713fb616-118e-40bc-9366-4a69879a49d5", "label": "implement data quality processes", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/cc7370dd-69fa-4c67-a96f-d4d135d38700", "label": "data quality assessment", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/50b100ea-74fd-4706-99db-3e4ca55e51b8", "label": "perform data cleansing", "match": "narrow" } ] }, { "id": "ig-records-retention", "slug": "ig-records-retention", "name": "Records retention and disposal", "description": "Applying retention schedules to paper and digital records, and archiving or securely destroying them at the right time, with an audit trail.", "source": "reference", "file": "clinical-ig.yaml", "levels": { "awareness": "You can:\n- explain why records are kept for set periods and then destroyed or archived\n- follow procedures for storing and moving records", "working": "You can:\n- apply the retention schedule to records and flag those due for review\n- prepare records for archiving or secure destruction, and keep the audit trail", "practitioner": "You can:\n- run the retention and disposal programme for a records service\n- advise teams on retention for new types of record, including digital ones\n- audit compliance with retention schedules", "expert": "You can:\n- set the retention policy and schedule for the organisation\n- plan the long-term preservation of digital records\n- resolve complex retention questions, such as legal holds and inquiries" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/2e040fb0-66b9-4529-bec6-466472b60773", "label": "archive healthcare users' records", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/caea6ac9-3972-42c4-9be6-042fe3e426f5", "label": "manage archive", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/fa3e5cec-703e-4d46-b3bb-e8a89540ab54", "label": "manage digital archives", "match": "narrow" } ] }, { "id": "hr-recruitment-and-selection", "slug": "hr-recruitment-and-selection", "name": "Recruitment and selection", "description": "Attracting, assessing, and appointing people fairly and efficiently, from job design and advertising through shortlisting, assessment, offer, and pre-employment checks.", "source": "reference", "file": "human-resources.yaml", "levels": { "awareness": "You can:\n- explain the stages of the organisation's recruitment process\n- follow fair and safe recruitment rules, including pre-employment checks", "working": "You can:\n- run recruitment campaigns through the applicant tracking system\n- support managers with adverts, shortlisting, and interview arrangements\n- complete pre-employment checks and make conditional offers", "practitioner": "You can:\n- advise managers on job design, selection methods, and fair assessment\n- design assessments for specialist roles, such as technical exercises for digital roles\n- analyse recruitment data to improve time to hire, quality, and diversity\n- manage the candidate experience and the employer brand", "expert": "You can:\n- set the organisation's recruitment strategy and service standards\n- lead the choice and use of recruitment technology and agencies\n- make sure recruitment is inclusive and lawful across the organisation" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/496932f1-0b6b-4f73-9432-d95c7ddcd43b", "label": "recruit employees", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/65715f7a-c791-416b-b88a-2933a1c81647", "label": "recruit personnel", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/66d47084-9437-48b2-819b-c4c8214ed650", "label": "interview people", "match": "narrow" } ] }, { "id": "clin-professional-practice", "slug": "clin-professional-practice", "name": "Registered clinical practice in digital", "description": "Bringing current, registered clinical knowledge and judgement to digital work, while meeting the standards, ethics, and revalidation duties of a clinical profession.", "source": "reference", "file": "clinical-ig.yaml", "levels": { "awareness": "You can:\n- explain the professional standards that apply to a registered clinician\n- recognise when a question needs a clinical opinion", "working": "You can:\n- apply your clinical knowledge to digital work within your scope of practice\n- keep your registration and continuing professional development up to date\n- give clinical opinions on workflows, content, and safety", "practitioner": "You can:\n- make sound clinical judgements about the effect of digital services on care\n- challenge unsafe practice, in digital or clinical settings, with confidence\n- support other clinicians to apply their professional standards to digital work", "expert": "You can:\n- lead clinical professional standards for the organisation's digital work\n- act as a senior clinical voice in decisions about patient safety and care\n- support the revalidation and professional development of clinicians in digital roles" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/33c01497-8264-4773-81dd-6096ad512f02", "label": "health care occupation-specific ethics", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/76395873-7fe2-4f9a-b4b6-9932f8cbd0b4", "label": "follow clinical guidelines", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/ecee574b-4332-4cb4-b81c-d7ac71a0e2e2", "label": "apply good clinical practices", "match": "broad" } ] }, { "id": "pcf:research-and-innovation", "slug": "pcf-research-and-innovation", "name": "Research and innovation", "description": "Keeping actively informed of industry developments to make creative and cost-effective use of emerging technologies and tools, aligned with business goals and user needs.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- advise on developments to security properties in technology\n- identify new technologies and design their use in a business context", "practitioner": "You can:\n- contribute to and inform developments on security properties in technology\n- identify new technologies and design the use of these in the business context across the organisation\n- engage with the broader security community", "expert": "This skill level is currently not defined." }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/7a17d7ce-01a2-4746-bbcc-22ffe22fa16e", "label": "monitor technology trends", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/20c920d4-7ff7-4676-ba61-3f04490d9416", "label": "keep up with the latest information systems solutions", "match": "close" } ] }, { "id": "pcf:research-management-leadership-and-assurance", "slug": "pcf-research-management-leadership-and-assurance", "name": "Research management, leadership and assurance", "description": "Leadership and guidance involves providing effective leadership and management through team motivation, decision making, risk management, mediation and professional development", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the importance of working to a user research plan and of following standards for user research", "working": "You can:\n- ensure research has a clearly defined scope and purpose\n- get advice or support from someone more experienced when you need help to ensure research is defined before it starts\n- build your understanding of good practice standards for user research\n- improve your practice through reflection and feedback", "practitioner": "You can:\n- evaluate the quality of research against accepted professional standards for user research\n- explain what good user research practice involves\n- give constructive feedback to other user researchers to ensure work meets good practice standards", "expert": "You can:\n- establish and align user research programmes and teams to meet organisational goals\n- synthesise findings from research programmes, producing strategic insights to inform the organisation’s roadmap\n- set and assure good practice user research standards for the organisation, including ethics and safeguarding\n- assure user research quality across the organisation" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/f88cb903-83a2-44a3-98a8-e72180ec37a9", "label": "plan research process", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/39f67488-cfd3-4370-8d7e-da98163102d9", "label": "evaluate research activities", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/75d8e5d9-bef3-418b-9011-01bff9f27207", "label": "lead others", "match": "narrow" } ] }, { "id": "hr-reward-and-job-evaluation", "slug": "hr-reward-and-job-evaluation", "name": "Reward and job evaluation", "description": "Applying pay and reward rules, and evaluating jobs consistently against a job evaluation scheme to place them in the right band.", "source": "reference", "file": "human-resources.yaml", "levels": { "awareness": "You can:\n- explain how pay bands, increments, and allowances work\n- explain that jobs are banded by job evaluation, not by the person in the job", "working": "You can:\n- apply pay rules, such as starting salary, protection, and allowances\n- check job descriptions are complete before they go to evaluation\n- take part in job evaluation panels as a trained member", "practitioner": "You can:\n- lead job evaluation panels and consistency checks\n- advise on banding for new and changed roles, including digital and data roles\n- advise on recruitment and retention premiums, using market evidence", "expert": "You can:\n- set the organisation's reward strategy within the agreed pay framework\n- assure the integrity of job evaluation across the organisation\n- lead equal pay reviews and act on their findings" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/6789defa-dc57-42a8-b2ed-2b8c349aa3e2", "label": "determine salaries", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/a4e50b95-8962-4408-81f9-f5de71461276", "label": "calculate employee benefits", "match": "narrow" } ] }, { "id": "data-ai-assurance", "slug": "data-ai-assurance", "name": "Safe and fair AI in health care", "description": "Making sure that statistical, machine learning, and AI models used in health and care are safe, fair, explainable, and monitored, including checking for bias across patient groups and meeting medical device and AI regulation.", "source": "reference", "file": "data-testing.yaml", "levels": { "awareness": "You can:\n- explain how a model can harm patients, for example through bias, drift, or over-reliance on its output\n- explain why models need validating on the population they will be used with", "working": "You can:\n- measure model performance for different patient groups and report any differences\n- document a model's intended use, training data, and known limits, for example in a model card\n- contribute evidence about a model to a clinical safety case", "practitioner": "You can:\n- plan the validation, bias assessment, and live monitoring of a model with clinical colleagues\n- decide when a model needs retraining, restricting, or withdrawing\n- advise teams on when a model may be regulated as a medical device and what evidence it needs", "expert": "You can:\n- set the organisation's standards for assuring and monitoring AI in care\n- lead the assurance of high-risk models before and after deployment\n- represent the organisation with regulators and partners on safe and fair AI" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/e465a154-93f7-4973-9ce1-31659fe16dd2", "label": "principles of artificial intelligence", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/e9575f7f-053a-439e-8074-f93df3334e92", "label": "data ethics", "match": "broad" } ] }, { "id": "security-operations", "slug": "security-operations", "name": "Security operations", "description": "Monitoring systems for security threats, triaging alerts, investigating events, and responding to cyber incidents, using tools such as SIEM and endpoint detection.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "You can:\n- explain common cyber threats such as phishing and ransomware\n- report a suspected security event", "working": "You can:\n- monitor alerts and triage them using runbooks\n- gather evidence and escalate events\n- tune simple detection rules under guidance", "practitioner": "You can:\n- investigate and contain security incidents\n- write detection rules and threat hunts\n- improve runbooks and tooling after incidents", "expert": "You can:\n- lead the security operations service and its strategy\n- lead the response to major cyber incidents\n- work with national security agencies and partners" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/8181aa4c-42bc-4036-a3d2-5cb6bbb34239", "label": "handle cybersecurity incidents", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/5898d99a-62a4-4e10-a2e3-0d815ce44248", "label": "cyber attack counter-measures", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/501537a7-9d63-491d-ae02-09f04767ff1e", "label": "attack vectors", "match": "narrow" } ] }, { "id": "pcf:security-technology", "slug": "pcf-security-technology", "name": "Security technology", "description": "Security technology involves understanding security architectures and identifying vulnerabilities to prevent and respond to cyber breaches.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- describe some security architectures\n- explain why security technology is important", "working": "You can:\n- explain the effect of vulnerabilities on current and future designs\n- share information on a range of systems, but may specialise in one", "practitioner": "This skill level is currently not defined.", "expert": "You can:\n- explain complex system architectures\n- identify and explain how easy or difficult it will be to exploit vulnerabilities\n- lead and influence security technology in the security industry" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/dad7e408-162f-46a4-8567-db560e19e2fc", "label": "identify ICT system weaknesses", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/5898d99a-62a4-4e10-a2e3-0d815ce44248", "label": "cyber attack counter-measures", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/501537a7-9d63-491d-ae02-09f04767ff1e", "label": "attack vectors", "match": "narrow" } ] }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "name": "Service focus", "description": "Service focus involves overseeing the whole service life cycle, including the design, development, deployment and operation of a service.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of different products and services", "working": "You can:\n- take inputs and establish coherent frameworks that work", "practitioner": "You can:\n- see the bigger picture by taking groups of services and investigating how to get the best of underlying services", "expert": "You can:\n- maintain focus on the entire life cycle of the service and ensure it’s at the forefront of readiness activities\n- understand and communicate service benefits to end users\n- ensure that service focus is championed within your team and actively recommend its adoption" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/09f2f811-a3fb-4de3-a70f-6420a6935575", "label": "systems development life-cycle", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/1d86f05e-e9cc-40ce-99d8-2b21cc71b16b", "label": "solution deployment", "match": "narrow" } ] }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "name": "Service management framework knowledge", "description": "IT service management involves identifying, prioritising and implementing IT services, ensuring the organisation gets maximum value for money.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show you have a Level 3 service management framework qualification", "working": "You can:\n- show you have a Level 3 service management framework qualification\n- demonstrate knowledge of the life cycle or capability elements of ITIL (Information Technology Infrastructure Library)", "practitioner": "You can:\n- show you have an expert certificate in the service management framework qualification", "expert": "You can:\n- show you have an expert certificate in the service management framework qualification\n- demonstrate an industry understanding of how to implement the framework into numerous environments" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/d12e9d68-84c5-444e-aa98-d36533bf03f6", "label": "apply operations for an ITIL-based environment", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/fafe0b9d-dbd9-46bd-b770-26299539ce66", "label": "ICT process quality models", "match": "narrow" } ] }, { "id": "pcf:service-support", "slug": "pcf-service-support", "name": "Service support", "description": "Service support involves fixing service faults and maintaining the underlying infrastructure, ensuring processes are in place to keep the service running efficiently.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- help with the investigation and fixing of service faults, completing defined activities under direction", "working": "You can:\n- help fix service faults following agreed procedures\n- carry out maintenance tasks on service support infrastructure", "practitioner": "You can:\n- identify, locate and fix service faults", "expert": "You can:\n- identify, locate and fix complex service faults\n- advise others on different methodologies and types of service support" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/c2296e2e-5fef-4f24-a24f-e5b3792268be", "label": "provide ICT support", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/9e06bac6-6b91-48ca-8b7d-c1f48cdecd7c", "label": "solve ICT system problems", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/fbbcb9ab-4b95-4e57-a756-30d08b7da7a5", "label": "maintain ICT system", "match": "narrow" } ] }, { "id": "hr-skills-frameworks-and-career-pathways", "slug": "hr-skills-frameworks-and-career-pathways", "name": "Skills frameworks and career pathways", "description": "Using skills and role frameworks, such as this reference, the UK GDaD PCF, and ESCO, to describe roles, assess skills gaps, and build career pathways.", "source": "reference", "file": "human-resources.yaml", "levels": { "awareness": "You can:\n- explain what a skills framework is and how it describes roles and levels\n- find the role profile and skills for a job in the framework", "working": "You can:\n- map job descriptions to framework roles, levels, and skills\n- support staff and managers with skills self-assessments\n- keep career pathway information up to date", "practitioner": "You can:\n- run skills gap analysis for a team or profession and report the results\n- design career pathways and development routes using framework levels\n- use framework skills to write consistent job descriptions and assessments", "expert": "You can:\n- set how the organisation uses skills frameworks across professions\n- use skills data to inform workforce, learning, and reward strategy\n- contribute to the development of shared frameworks with other organisations" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/f1155d3f-fbca-4298-a31c-f6955653bacf", "label": "shape organisational teams based on competencies", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/714eebcb-569a-4f1b-b592-28f70b59a9ba", "label": "develop staff", "match": "broad" } ] }, { "id": "proc-social-value", "slug": "proc-social-value", "name": "Social value and sustainable procurement", "description": "Using procurement and contracts to deliver social value, environmental sustainability, and fair supply chains, and measuring what suppliers deliver.", "source": "reference", "file": "procurement.yaml", "levels": { "awareness": "You can:\n- explain what social value and sustainable procurement mean for the organisation", "working": "You can:\n- include standard social value and sustainability questions in tenders\n- collect social value reports from suppliers", "practitioner": "You can:\n- set social value and sustainability criteria that fit the contract\n- manage supplier commitments, such as local jobs, skills, and carbon reduction\n- check supply chains for risks such as forced labour and other human rights abuses", "expert": "You can:\n- set the organisation's social value and sustainable procurement policy\n- report social value and carbon outcomes to the board" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/6962058d-9808-4820-a6bc-d7cabce60cde", "label": "implement sustainable procurement", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/66db424f-2abe-420d-8e5b-186607266b61", "label": "corporate social responsibility", "match": "broad" } ] }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "name": "Stakeholder relationship management", "description": "Stakeholder relationship management involves building trust, managing stakeholder expectations and communications, and remaining focused on user needs.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- describe who your stakeholders are and the importance of managing relationships with them\n- explain what your stakeholders find important and why", "working": "You can:\n- identify important stakeholders and communicate with them clearly and regularly\n- tailor communication to stakeholders' needs and work with them to build relationships while meeting user needs\n- build and reach consensus with stakeholders\n- work to improve stakeholder relationships using evidence to explain decisions", "practitioner": "You can:\n- work with the team to develop and maintain an understanding of stakeholders\n- work with the team to develop and implement stakeholder communications strategies\n- identify and resolve issues, influence stakeholders and manage relationships effectively\n- build long-term strategic relationships and communicate clearly and regularly with stakeholders", "expert": "You can:\n- direct the stakeholder relationship strategy for your teams\n- ensure stakeholder's objectives are set and support teams to meet them\n- influence and negotiate with senior stakeholders to resolve issues and enable progress" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/1af2db15-2af9-44dd-9639-bf1fc69d4c34", "label": "manage relationships with stakeholders", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/eade4171-3d57-4fb2-9518-44d5a1da4ff5", "label": "build trust", "match": "narrow" } ] }, { "id": "pcf:stakeholder-relationship-management-it-operations", "slug": "pcf-stakeholder-relationship-management-it-operations", "name": "Stakeholder relationship management (IT operations)", "description": "Stakeholder relationship management involves managing stakeholder requirements and communications throughout a project, while remaining focused on the user needs.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- understand who your stakeholders are, what evidence is relevant to them and the importance of managing relationships with them", "working": "You can:\n- identify important stakeholders and communicate with them clearly and regularly\n- tailor communication to stakeholders' needs and work with them to build relationships, while also meeting user needs\n- build and reach consensus\n- work to improve stakeholder relationships, using evidence to explain decisions made", "practitioner": "You can:\n- negotiate with and influence stakeholders, and manage relationships effectively\n- influence decisions, deal with challenging situations and remove blockers\n- build long-term strategic relationships and communicate clearly and regularly with stakeholders, supporting mutual needs and commitments while focusing on user needs", "expert": "You can:\n- manage long-term strategic relationships with stakeholders, identifying where new connections need to be made and existing ones nurtured\n- direct the strategic approach for stakeholder relationships, establishing stakeholder objectives and ensuring these are clearly represented\n- act as a point of escalation if stakeholder relationships break down or become challenging for more junior members of the team\n- influence important senior stakeholders and arbitrate when blockers are escalated\n- facilitate discussions across high risk and complex areas or projects under constrained timelines" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/1af2db15-2af9-44dd-9639-bf1fc69d4c34", "label": "manage relationships with stakeholders", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/477173ca-5fc2-406b-9122-95d92811f284", "label": "communicate with stakeholders", "match": "close" } ] }, { "id": "pcf:strategic-cyber-security-planning", "slug": "pcf-strategic-cyber-security-planning", "name": "Strategic cyber security planning", "description": "A senior leadership skill. You can:\n- determine the right balance between the organisation's cyber and information security capabilities, acceptable level of risk and speed of technology progress\n- decide areas that need security investment\n- create a security roadmap that enables the organisation to achieve its objectives\nExamples of leadership using this skill:\n- explaining the mutual benefits of the security strategy to a range of stakeholders and teams to bring them onboard\n- advising other leaders on how to integrate security requirements in their strategies\n- ensuring security is part of all the organisation's initiatives, despite competing priorities\n- gaining support for investment in security from other leaders", "source": "pcf", "file": "", "levels": { "awareness": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- determine the right balance between the organisation's cyber and information security capabilities, acceptable level of risk and speed of technology progress\n- decide areas that need security investment\n- create a security roadmap that enables the organisation to achieve its objectives\nExamples of leadership using this skill:\n- explaining the mutual benefits of the security strategy to a range of stakeholders and teams to bring them onboard\n- advising other leaders on how to integrate security requirements in their strategies\n- ensuring security is part of all the organisation's initiatives, despite competing priorities\n- gaining support for investment in security from other leaders", "working": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- determine the right balance between the organisation's cyber and information security capabilities, acceptable level of risk and speed of technology progress\n- decide areas that need security investment\n- create a security roadmap that enables the organisation to achieve its objectives\nExamples of leadership using this skill:\n- explaining the mutual benefits of the security strategy to a range of stakeholders and teams to bring them onboard\n- advising other leaders on how to integrate security requirements in their strategies\n- ensuring security is part of all the organisation's initiatives, despite competing priorities\n- gaining support for investment in security from other leaders", "practitioner": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- determine the right balance between the organisation's cyber and information security capabilities, acceptable level of risk and speed of technology progress\n- decide areas that need security investment\n- create a security roadmap that enables the organisation to achieve its objectives\nExamples of leadership using this skill:\n- explaining the mutual benefits of the security strategy to a range of stakeholders and teams to bring them onboard\n- advising other leaders on how to integrate security requirements in their strategies\n- ensuring security is part of all the organisation's initiatives, despite competing priorities\n- gaining support for investment in security from other leaders", "expert": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- determine the right balance between the organisation's cyber and information security capabilities, acceptable level of risk and speed of technology progress\n- decide areas that need security investment\n- create a security roadmap that enables the organisation to achieve its objectives\nExamples of leadership using this skill:\n- explaining the mutual benefits of the security strategy to a range of stakeholders and teams to bring them onboard\n- advising other leaders on how to integrate security requirements in their strategies\n- ensuring security is part of all the organisation's initiatives, despite competing priorities\n- gaining support for investment in security from other leaders" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/3579208e-49b3-4ce4-98e7-20e41b1ce8d4", "label": "develop information security strategy", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/11eebd42-44ab-401d-8a2c-bdb9fc9beb50", "label": "information security strategy", "match": "close" } ] }, { "id": "pcf:strategic-design-and-business-change", "slug": "pcf-strategic-design-and-business-change", "name": "Strategic design and business change", "description": "Strategy involves creating a plan to achieve a team or organisation's objectives.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "This skill level is currently not defined.", "practitioner": "You can:\n- demonstrate a good understanding of business issues, events and activities, and their short to long term impact\n- support defining principles, patterns, standards, policies, roadmaps and vision statements\n- effectively focus on outcomes rather than solutions\n- help to develop, maintain or update strategy in response to feedback and findings", "expert": "You can:\n- demonstrate a strong understanding of business issues, events and activities and their short to long term impact\n- define principles, patterns, standards, policies, roadmaps and vision statements\n- effectively focus on outcomes rather than solutions and activities\n- develop, maintain or update strategy in response to feedback and findings" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/6c870993-9341-438b-91c0-c7fe4f96d8f5", "label": "apply strategic thinking", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/949ced5f-7536-4614-ac60-563ffc91a2f2", "label": "strategic planning", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/3c03ee71-4a23-448f-b79e-81fd75d27dca", "label": "apply change management", "match": "narrow" } ] }, { "id": "pcf:strategic-ownership", "slug": "pcf-strategic-ownership", "name": "Strategic ownership", "description": "Strategic ownership involves thinking holistically, and creating and owning an end to end plan to achieve set objectives.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain how you make decisions that are aligned to the strategy of your organisation\n- explain the importance of having a strategy", "working": "You can:\n- engage and work with users, stakeholders and others to develop a strategy and vision\n- ensure the strategy sets out the value, benefits and outcomes needed to justify investment in the feature, product or service\n- regularly review and iterate the strategy", "practitioner": "You can:\n- ensure that the vision and strategy deliver the intended benefits and policy intent, and use evidence to challenge this when needed\n- work with stakeholders to get agreement on the strategic approach, build trust and adapt based on feedback\n- proactively review and iterate the strategy based on user and organisation insights", "expert": "You can:\n- support and coach others in creating and implementing a successful long-term strategy and tactical approach that others agree with\n- influence and persuade stakeholders to support delivery of the strategy\n- support with strategic decision making\n- ensure strategic alignment across the organisation" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/949ced5f-7536-4614-ac60-563ffc91a2f2", "label": "strategic planning", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/d56e2c2f-3e01-4b76-a7bb-ecb6d430172f", "label": "think holistically", "match": "narrow" } ] }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "name": "Strategic thinking", "description": "Strategic thinking involves creating a plan to achieve a team or organisation's objectives.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the strategic context of your work and why it is important\n- support strategic planning in an administrative capacity", "working": "You can:\n- work within a strategic context and communicate how activities meet strategic goals\n- contribute to the development of strategy and policies", "practitioner": "You can:\n- define strategies and policies, providing guidance to others on working in the strategic context\n- evaluate current strategies to ensure business requirements are being met and exceeded where possible", "expert": "You can:\n- lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/6c870993-9341-438b-91c0-c7fe4f96d8f5", "label": "apply strategic thinking", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/949ced5f-7536-4614-ac60-563ffc91a2f2", "label": "strategic planning", "match": "close" } ] }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "name": "Strategy design", "description": "Strategy involves creating a plan to achieve a team or organisation's objectives.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain how organisational objectives link to designing strategy\n- describe the purpose and application of strategy, standards, patterns, policies, roadmaps, vision, and mission statements", "working": "You can:\n- support the development of a strategy or vision that aligns with organisational objectives\n- challenge requirements and assumptions, and identify opportunities to develop strategy\n- support the implementation of a strategy or vision, for example, by using a roadmap or plan\n- use architectural principles, patterns, and constraints when appropriate", "practitioner": "You can:\n- define strategies or visions across teams that align with organisational objectives\n- direct the implementation of a strategy or vision, for example, by creating roadmaps or plans\n- define architectural principles and patterns\n- develop or maintain strategy in response to feedback and findings", "expert": "You can:\n- define and connect strategies or visions across the organisation or wider government\n- enable the implementation of strategies or visions across the organisation or wider government, for example, by advocating for resources and removing blockers" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/ba2c6181-b036-40b4-8f6d-51499463ccbb", "label": "develop company strategies", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/949ced5f-7536-4614-ac60-563ffc91a2f2", "label": "strategic planning", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/f7b5d916-52f0-4865-b6a6-e1a3b711cb5e", "label": "implement strategic planning", "match": "narrow" } ] }, { "id": "proc-supplier-relationship-management", "slug": "proc-supplier-relationship-management", "name": "Supplier relationship management", "description": "Building strategic relationships with key suppliers to manage risk, improve performance, and develop products and services over time.", "source": "reference", "file": "procurement.yaml", "levels": { "awareness": "You can:\n- explain why good supplier relationships matter for services that patients rely on\n- deal with suppliers professionally and record contacts", "working": "You can:\n- keep supplier contacts, escalation routes, and records current\n- check supplier financial health and insurance against requirements", "practitioner": "You can:\n- segment suppliers by risk and value and plan how to manage each group\n- run strategic reviews with key suppliers, including roadmap and improvement plans\n- manage supplier risks, such as financial failure, cyber incidents, and supply chain issues", "expert": "You can:\n- set the organisation's supplier relationship strategy\n- lead executive relationships with strategic suppliers\n- lead the response when a critical supplier fails" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/3cd35f5d-ce6d-4f14-9a09-53d7a28d834c", "label": "maintain relationship with suppliers", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/fe1ec582-d63b-466c-9149-e7fc4fe93e22", "label": "supplier management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/96ec2d53-4f41-4172-8ef2-70742c4bb540", "label": "assess supplier risks", "match": "narrow" } ] }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "name": "Systems design", "description": "Systems design involves creating the specification and design of systems to meet defined business needs.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- assist as part of a team in the design of components of larger systems", "working": "You can:\n- translate logical designs into physical designs\n- produce detailed designs\n- effectively document all work using required standards, methods and tools, including prototyping tools where appropriate\n- design systems characterised by managed levels of risk, manageable business and technical complexity, and meaningful impact\n- work with well understood technology and identify appropriate patterns", "practitioner": "You can:\n- design systems characterised by medium levels of risk, impact, and business or technical complexity\n- select appropriate design standards, methods and tools, and ensure they are applied effectively\n- review the systems designs of others to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology", "expert": "You can:\n- design systems characterised by high levels of risk, impact, and business or technical complexity\n- control system design practice within an enterprise or industry architecture\n- influence industry-based models for the development of new technology applications\n- develop effective implementation and procurement strategies, consistent with business needs\n- ensure adherence to relevant technical strategies, policies, standards and practices" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/fae27053-8924-4bfd-b565-c9fe502044c9", "label": "system design", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/a47d194d-0ffd-4aaa-b695-fbbe0255000e", "label": "design information system", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/d9e5349e-8791-49c2-8ba4-839fdd1606c2", "label": "define technical requirements", "match": "narrow" } ] }, { "id": "pcf:systems-design-frontend-developer", "slug": "pcf-systems-design-frontend-developer", "name": "Systems design (frontend developer)", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- assist as part of a team in the design of components of larger systems", "working": "You can:\n- translate agreed designs into working user interfaces following modern standards\n- manage and document technical complexity to make sure work is easily maintained and reusable", "practitioner": "You can:\n- translate agreed designs into working user interfaces following modern standards\n- manage and document technical complexity to make sure work is easily maintained and reusable\n- work with well-understood technology and can identify appropriate patterns to make effective use of technologies’ best features", "expert": "You can:\n- design systems characterised by high levels of risk and technical complexity\n- manage and document technical complexity to make sure work is easily maintained and reusable\n- select the appropriate standards, methods and tools, and make sure they are applied effectively\n- ensure others follow relevant technical strategies, policies, standards and practices\n- work with well understood technology and can identify appropriate patterns to make effective use of technologies’ best features" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/3bddfd7c-ab6d-40c2-883d-5e97fb7640ba", "label": "create software design", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/fd33c66c-70c4-40e6-b87c-5495bd3bf26e", "label": "design user interface", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/1019423b-3368-4f83-b24f-19e5fa23e816", "label": "software UI design patterns", "match": "narrow" } ] }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "name": "Systems integration", "description": "Systems integration involves identifying points of connection between different systems and processes, or opportunities to combine them, and designing how the components communicate.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the process and principles of integrating systems.\n- describe challenges of designing, building and testing interfaces between systems", "working": "You can:\n- build and test simple interfaces between systems\n- work on more complex integration as part of a wider team", "practitioner": "You can:\n- define the integration build\n- co-ordinate build activities across systems\n- understand how to undertake and support integration testing activities", "expert": "You can:\n- establish standards and procedures across a service product life cycle, including the development product life cycle, and can ensure that practitioners adhere to these\n- manage resources to ensure that the systems integration function works effectively" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/6fa1c2c0-a012-4ca0-9642-e01569ba322c", "label": "ICT system integration", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/ed8de897-adbe-4f0e-b4d2-534953e64c72", "label": "integrate system components", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/f6868852-9bf6-4899-a5d6-5f9532fb877d", "label": "design component interfaces", "match": "narrow" } ] }, { "id": "pcf:systems-integration-frontend-developer", "slug": "pcf-systems-integration-frontend-developer", "name": "Systems integration (frontend developer)", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of how to build static assets from source code\n- explain how browsers use and present static assets to the end users, and how different versions of an interface can be delivered for different browsers and devices", "working": "You can:\n- build static assets from source code and test that the resulting user interface works as expected when delivered over the internet\n- work on integration tests and support configuration of the network part of the system as part of a wider team", "practitioner": "You can:\n- define the static assets build\n- co-ordinate all aspects of the integration and take responsibility for the tests around the user interface\n- configure the part of the system that uses the network and test that it works as expected", "expert": "This skill level is currently not defined." }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/ed8de897-adbe-4f0e-b4d2-534953e64c72", "label": "integrate system components", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/04fe962b-4017-4eb7-9139-7d69b6922bc9", "label": "use an application-specific interface", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/f84a433f-34f1-4083-b0a3-24802623509c", "label": "web services", "match": "narrow" } ] }, { "id": "hr-talent-attraction", "slug": "hr-talent-attraction", "name": "Talent attraction and sourcing", "description": "Finding and engaging people with scarce skills, such as digital, data, and technology specialists, through employer branding, direct sourcing, networks, and early careers routes.", "source": "reference", "file": "human-resources.yaml", "levels": { "awareness": "You can:\n- explain which skills are hard to recruit and why\n- share job adverts through the organisation's channels and networks", "working": "You can:\n- write adverts that appeal to specialist candidates and use plain language\n- search job boards, professional networks, and talent pools for candidates\n- support events, such as careers fairs and open days", "practitioner": "You can:\n- build talent pipelines and communities for scarce digital and data roles\n- shape the employer value proposition with hiring teams\n- use market data on pay and supply to advise on hard-to-fill roles\n- develop early careers routes, such as apprenticeships and graduate schemes", "expert": "You can:\n- set the organisation's talent attraction strategy and employer brand\n- work with partners, such as universities and other employers, to grow the talent supply\n- lead decisions on premium pay, agency use, and alternative sourcing models" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/f206e732-110c-47ce-a53f-f00c9d97c90d", "label": "talent management strategies", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/38a5c459-c591-4f76-a358-37de342bb11d", "label": "job market offers", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/5303169c-75d6-4751-9136-a4b88343388c", "label": "social media management", "match": "narrow" } ] }, { "id": "fin-tax", "slug": "fin-tax", "name": "Tax", "description": "Applying sales tax, employment tax, and other tax rules correctly to the organisation's transactions, and recovering tax where allowed.", "source": "reference", "file": "finance.yaml", "levels": { "awareness": "You can:\n- recognise sales tax on invoices and code it correctly\n- explain when to ask a tax specialist for advice", "working": "You can:\n- prepare tax returns and reconciliations under supervision\n- apply the right tax treatment to common purchases and income\n- check employment status for contractors under guidance", "practitioner": "You can:\n- manage the organisation's tax returns and tax reconciliations\n- advise on the tax treatment of contracts, such as software licences, cloud services, and shared services\n- maximise tax recovery within the rules", "expert": "You can:\n- own the organisation's tax strategy and tax risk\n- lead discussions with the tax authority on complex issues\n- assess the tax effect of major changes, such as new partnerships or trading activities" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/d669af41-756c-48d9-a286-1443253f54b1", "label": "tax legislation", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/2ecf90f1-c511-464b-b26f-598d69182c70", "label": "calculate tax", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/22a173f5-868c-4d82-87e6-beed500ce070", "label": "prepare tax returns forms", "match": "narrow" } ] }, { "id": "pcf:team-dynamics-and-collaboration", "slug": "pcf-team-dynamics-and-collaboration", "name": "Team dynamics and collaboration", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the importance of team dynamics, collaboration and empowering delivery teams\n- understand the importance of feedback", "working": "You can:\n- effectively bring people together to form a motivated team\n- help to create the right environment for a team to work in and can empower them to deliver\n- recognise and deal with issues\n- help create the best team makeup depending on the situation", "practitioner": "You can:\n- identify problems or issues in the team dynamic and rectify them\n- identify issues through Agile ‘health checks’ with the team, and help to stimulate the right responses\n- engage in varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and decision stick\n- accelerate the team development cycle", "expert": "You can:\n- change organisational structures to fixable and sustainable designs\n- lead on strategy for an entire organisation, joining up business needs with innovative analysis\n- make and justify decisions characterised by high levels of risk, impact and complexity\n- effectively build consensus between organisations (private or public) or highly independent and diverse stakeholders\n- solve and unblock issues within teams or departments at the highest level\n- understand the psychology of a team and have strong mediation skills\n- coach an organisation on team dynamics and conflict resolution" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/eab3bafa-eebb-47bf-85ce-e336c5019108", "label": "team building", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/a5b0cd5c-e13a-4ab3-8d93-4d242adcfb01", "label": "teamwork principles", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/0ee94af1-b445-4973-9c3f-459fab250342", "label": "apply conflict management", "match": "narrow" } ] }, { "id": "pcf:technical-design-throughout-the-life-cycle", "slug": "pcf-technical-design-throughout-the-life-cycle", "name": "Technical design throughout the life cycle", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the purpose of creating a technical design that describes a solution\n- explain the decisions in an existing technical design", "working": "You can:\n- create technical designs characterised by managed levels of risk, impact, and complexity\n- provide guidance and support to teams using technical designs throughout the life cycle\n- adapt a technical design if needed during delivery\n- work with well-understood technology and identify appropriate patterns", "practitioner": "You can:\n- create technical designs characterised by medium risk, impact, and complexity\n- maintain appropriate quality and architectural coherence of a technical design in response to change\n- use feedback to optimise and refine technical designs throughout the life cycle", "expert": "You can:\n- create technical designs characterised by high risk, impact, and complexity\n- lead and guide others in creating technical designs that achieve organisational objectives\n- use feedback to optimise and refine standards for technical designs throughout the life cycle" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/f7e2eb04-3e50-4561-bce1-7e51a1fec308", "label": "define software architecture", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/09f2f811-a3fb-4de3-a70f-6420a6935575", "label": "systems development life-cycle", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/d9e5349e-8791-49c2-8ba4-839fdd1606c2", "label": "define technical requirements", "match": "narrow" } ] }, { "id": "pcf:technical-specialism", "slug": "pcf-technical-specialism", "name": "Technical specialism", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- assist in technical support activities and carry out agreed or routine maintenance and administration tasks", "working": "You can:\n- use management system software and tools\n- use logical schemata to investigate problems, collect performance statistics and create reports\n- carry out the routine configuration, installation and reconfiguration of database and related products\n- optimise performance and forecast resource needs", "practitioner": "You can:\n- draft and maintain procedures and documentation\n- set standards for the definition, security and integrity of objects, and ensure conformity to these standards", "expert": "You can:\n- understand the direction of future technologies\n- deliver a model to support and maintain those future technologies and any databases that coexist in the current environment" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/0868eef3-2213-4572-9343-74931345a7d3", "label": "administer ICT system", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/fbbcb9ab-4b95-4e57-a756-30d08b7da7a5", "label": "maintain ICT system", "match": "narrow" } ] }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "name": "Technical understanding", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of the relevant subject matter and a high level understanding of what it involves", "working": "You can:\n- understand the core technical concepts related to the role, and apply them with guidance", "practitioner": "You can:\n- show a thorough understanding of the technical concepts required for the role, and can explain how these fit into the wider technical landscape", "expert": "You can:\n- anticipate and advise on future technology changes that present opportunities for the product or programme" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/d0c6d77e-cb25-4770-bf77-2073fc5f7523", "label": "ICT infrastructure", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/cbe2c304-1e7d-489a-97d9-a7d3e37a9db6", "label": "apply ICT systems theory", "match": "broad" } ] }, { "id": "pcf:technical-understanding-accessibility", "slug": "pcf-technical-understanding-accessibility", "name": "Technical understanding (accessibility)", "description": "Accessibility involves ensuring your service can be used by as many people as possible, including those with impaired vision, motor difficulties, cognitive impairments, learning disabilities and deafness.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- demonstrate knowledge of some details of the standards and legislation, and know where to find more information\n- demonstrate knowledge of basic HTML, CSS, and JavaScript and related common accessibility issues\n- perform basic automated and manual checks on websites and documents, and can communicate findings and fixes\n- be an advocate for the people affected by accessibility barriers within the context of your work\n- demonstrate knowledge of using some assistive technology", "practitioner": "You can:\n- demonstrate knowledge and communicate the requirements of accessibility standards and legislation\n- advocate appropriate technical solutions to a range of accessibility issues\n- perform detailed audits of websites, services and documents, and document findings clearly for others to work from\n- be an advocate for the people affected by accessibility barriers across the department\n- provide introductory awareness and training about accessibility\n- demonstrate confidence using one or more assistive technologies, and knowledge of others", "expert": "You can:\n- demonstrate excellent knowledge of accessibility standards and legislation, including edge cases\n- communicate requirements to a range of stakeholders\n- actively share a deep knowledge of how to select and use appropriate technology (such as ARIA, Accessible Rich Internet Applications) to provide an excellent experience\n- perform detailed audits of websites, services and documents, document findings clearly, and provide solutions for others to work from\n- understand and communicate how usability influences accessibility, and the boundary between them\n- advocate removing barriers across all your interactions\n- provide training on a range of accessibility issues\n- demonstrate confidence using a range of assistive technologies" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/3e23db60-0c3d-498a-a6ac-ffbed0ecb033", "label": "ICT accessibility standards", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/1774bd31-8893-44cf-9498-7e3d95508419", "label": "screen reader", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/8696aff0-18c0-4ba6-a4d0-9a21861b3e5e", "label": "World Wide Web Consortium standards", "match": "narrow" } ] }, { "id": "pcf:technical-understanding-performance-analyst", "slug": "pcf-technical-understanding-performance-analyst", "name": "Technical understanding (performance analyst)", "description": "Performance measurement involves collecting and interpreting data to identify how a team, product or service is performing.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of analytical tools and technologies, and can use some of them\n- show an awareness of digital technology, and have an understanding of what it involves and its impact", "working": "You can:\n- show an understanding of the core technical concepts related to the role, and can apply them", "practitioner": "You can:\n- show a deep understanding of the technical concepts required for the role and understand how they fit into the wider technical landscape\n- understand the limitations of digital technology", "expert": "You can:\n- identify opportunities to use new digital technologies to enhance analytical capability in alignment with business goals" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/1605025e-a179-421f-8f35-5b07d182a6b2", "label": "web analytics", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/5e50a0f1-4089-4df6-a15b-34b39d3aeab4", "label": "conduct performance measurement", "match": "broad" } ] }, { "id": "proc-technology-procurement", "slug": "proc-technology-procurement", "name": "Technology and cloud procurement", "description": "Buying software, cloud services, licences, hardware, and digital services, including software as a service, commercial models, licensing, and the security, data protection, and interoperability terms that health technology needs.", "source": "reference", "file": "procurement.yaml", "levels": { "awareness": "You can:\n- explain the main ways technology is bought, such as licences, subscriptions, and services\n- recognise that clinical systems need security, clinical safety, and data protection checks", "working": "You can:\n- buy standard software, hardware, and licences through frameworks\n- track licence numbers, renewals, and true-up dates\n- include standard security and data protection requirements in documents", "practitioner": "You can:\n- buy cloud, software as a service, and clinical systems, choosing the right commercial model\n- build requirements with technical, clinical safety, and information governance leads\n- include interoperability, open standards, data ownership, and exit terms in contracts\n- avoid lock-in by planning for portability and competition at renewal", "expert": "You can:\n- set the organisation's commercial strategy for technology and cloud\n- lead negotiations on enterprise agreements and strategic platforms\n- advise digital leaders on the commercial risks of technology choices" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/32428b21-514b-42c2-81b5-244a7804ea74", "label": "procurement of ICT network equipment", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/31599ac3-e03c-42f8-8f08-b549af8234f2", "label": "draft procurement technical specifications", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/63f0aa84-5e4c-4eb6-8e8c-876d9feedf1f", "label": "Outsourcing model", "match": "broad" } ] }, { "id": "proc-tender-evaluation", "slug": "proc-tender-evaluation", "name": "Tender evaluation", "description": "Designing evaluation criteria and weightings, and running fair and well-recorded evaluation of quality, price, and social value.", "source": "reference", "file": "procurement.yaml", "levels": { "awareness": "You can:\n- explain why evaluation must follow the published criteria\n- declare conflicts of interest before taking part in an evaluation", "working": "You can:\n- check bids for compliance and completeness\n- support evaluators and record scores and moderation notes\n- prepare price evaluation models under guidance", "practitioner": "You can:\n- design evaluation criteria, weightings, and scoring guidance\n- lead moderation and write award reports and feedback to bidders\n- plan demonstrations and clinical or user scenario testing for system tenders", "expert": "You can:\n- set the organisation's evaluation standards and approach to price and quality\n- defend evaluation decisions when they are challenged\n- review evaluations on high-risk procurements" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/8faefbc1-4745-4b3f-9889-81cd1d40b67c", "label": "evaluate tender", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/ae25d3a9-a85f-415c-a601-806013ea8229", "label": "compare contractors' bids", "match": "close" } ] }, { "id": "pcf:test-analysis", "slug": "pcf-test-analysis", "name": "Test analysis", "description": "Test analysis involves analysing information, such as requirements, user stories, designs and specifications, to identify and understand how to act on quality risks.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- describe quality characteristics and explain why they are important\n- analyse information, such as user stories, prototypes, processes and designs, with support\n- explain what might be a risk in achieving quality goals", "working": "You can:\n- work with stakeholders to determine which functional and non-functional quality characteristics add value\n- determine what to test following an agreed approach\n- identify and advocate for test needs, such as data, access and environments, with support\n- analyse information to identify risks", "practitioner": "You can:\n- lead work with stakeholders across teams to determine which functional and non-functional quality characteristics add value\n- determine if an approach needs to change based on effort and risk\n- ensure test needs are implemented early\n- use multiple techniques to analyse complex information to identify risks\n- coach others in test analysis", "expert": "You can:\n- lead and guide multiple teams in test analysis, ensuring it is implemented early in the life cycle\n- advocate for risk-based analysis to drive improvements across many teams\n- set standards and principles for test analysis across the organisation" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/f28617ad-afdd-4041-814c-216153a38998", "label": "analyse software specifications", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/be48353d-25c7-4f86-bea9-7b9e248fbc6e", "label": "interpret technical requirements", "match": "narrow" } ] }, { "id": "pcf:test-and-quality-planning", "slug": "pcf-test-and-quality-planning", "name": "Test and quality planning", "description": "Test and quality planning involves creating, following and adapting quality testing activities to ensure the quality of products, services and programmes.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the value of quality testing approaches, plans and strategies\n- explain how different delivery methodologies affect quality testing approaches, plans and strategies\n- follow quality testing approaches, plans and strategies, with support\n- explain how to measure the effectiveness of quality testing approaches, plans and strategies, and why it’s important", "working": "You can:\n- create or adapt quality testing approaches based on risk, with some support\n- follow a quality testing strategy and contribute to its development\n- contribute to continuous improvement of quality testing approaches, plans and strategies", "practitioner": "You can:\n- work with teams to develop and implement appropriate quality testing approaches, plans and strategies\n- contribute to organisational quality testing strategies\n- implement ways to capture data to drive continuous improvement of quality testing approaches, plans and strategies\n- advocate for full team ownership of quality testing activities, encouraging early engagement", "expert": "You can:\n- create and manage multiple quality testing plans, approaches and strategies\n- lead and guide multiple teams in adopting quality testing strategy\n- advocate for early quality testing involvement in organisational delivery processes\n- guide teams across an organisation in optimising quality testing approaches, plans and strategies by using appropriate data" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/5d74614d-32c8-4ca4-9818-6980e52424b1", "label": "plan software testing", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/c7cc6dc5-d56b-4323-8e5c-47c4022f615f", "label": "quality assurance methodologies", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/22b8039c-c890-4610-9228-5527e3b98f12", "label": "set quality assurance objectives", "match": "narrow" } ] }, { "id": "pcf:test-engineering", "slug": "pcf-test-engineering", "name": "Test engineering", "description": "Test engineering involves developing test automation solutions that enable fast feedback on quality characteristics.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain why testing processes, environments and tools are important\n- follow test engineering practices and standards, with support\n- support the maintenance of automated tests and tools required for testing", "working": "You can:\n- use test engineering frameworks and tools to support testing activities\n- follow test engineering practices and standards, such as source control and continuous integration, continuous delivery (CI/CD) pipelines\n- integrate and execute tests to ensure early testing and continuous feedback\n- create and maintain automated tests, with some support\n- write and review coded solutions, with some support", "practitioner": "You can:\n- develop, standardise and extend reusable frameworks and tools to support a range of testing activities\n- guide and coach others in creating and maintaining comprehensive and reliable tests that meet standards\n- research and prepare for future testing needs, including tools, methodologies and techniques\n- maintain and adapt continuous integration, continuous delivery (CI/CD) pipelines", "expert": "You can:\n- establish and lead test engineering practices, standards and behaviours\n- influence and guide test engineering technology and tool choices across the organisation\n- advocate for the adoption and use of appropriate testing solutions, ensuring alignment with organisational goals and quality objectives" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/6a322874-e32f-4cd8-9683-badce67a7f73", "label": "develop automated software tests", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/7557f0f4-b8bc-4ac0-b91e-222ab1ba744f", "label": "tools for ICT test automation", "match": "close" } ] }, { "id": "pcf:testing", "slug": "pcf-testing", "name": "Testing", "description": "Testing involves ensuring that requirements have been fully met by using appropriate tools and techniques to verify that a product or service works.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- correctly execute test scripts under supervision\n- understand the role of testing and how it works", "working": "You can:\n- review requirements and specifications, and define test conditions\n- identify issues and risks associated with work\n- analyse and report test activities and results", "practitioner": "You can:\n- manage the planning of system and acceptance tests, co-ordinating both functional and non-functional specifications\n- provide authoritative advice and guidance on test planning\n- identify process improvements and contribute to the definition of best practice", "expert": "You can:\n- manage testing activities within development or integration activities\n- manage risks and take preventative action when risks become unacceptable\n- manage customer relations" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/913e7e83-b8f8-4574-b1ca-1b38f3fd974a", "label": "execute software tests", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/85f46538-ae70-498a-bfbc-b8ddafe96c7d", "label": "levels of software testing", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/ce354460-500e-4eaa-8e95-8f243fcea3db", "label": "manage system testing", "match": "narrow" } ] }, { "id": "fin-treasury-and-cash", "slug": "fin-treasury-and-cash", "name": "Treasury and cash management", "description": "Managing bank accounts, cash flow, and liquidity so the organisation can meet its commitments, within public sector cash rules.", "source": "reference", "file": "finance.yaml", "levels": { "awareness": "You can:\n- explain why cash matters as well as budgets\n- record and reconcile bank transactions", "working": "You can:\n- prepare daily cash positions and short-term cash forecasts\n- prepare payment runs and check they are properly authorised\n- reconcile bank accounts and clear unmatched items", "practitioner": "You can:\n- manage the organisation's cash flow forecast and drawdown of funding\n- manage bank accounts, payment methods, and banking controls\n- plan cash for large or irregular payments, such as multi-year software licences", "expert": "You can:\n- set the organisation's treasury policy and banking arrangements\n- advise the board on liquidity and cash risks\n- manage cash within the limits set by funders and public sector rules" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/781797f4-c2c3-49a4-a80d-eb81eb4f818c", "label": "liquidity management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/658a38bd-6954-4a2a-945c-42330c5d13b9", "label": "manage corporate bank accounts", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/2d008d5a-b7bd-46f7-bbb1-5d70a0af9c84", "label": "control financial resources", "match": "broad" } ] }, { "id": "pcf:troubleshooting-and-problem-resolution", "slug": "pcf-troubleshooting-and-problem-resolution", "name": "Troubleshooting and problem resolution", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of different technology capabilities\n- demonstrate basic troubleshooting capability", "working": "You can:\n- troubleshoot and identify problems across different technology capabilities", "practitioner": "You can:\n- break a problem down into its component parts to identify and diagnose root causes\n- troubleshoot and identify problems across different technology capabilities", "expert": "You can:\n- use lateral thinking to break a problem down into its component parts to identify and diagnose root causes\n- troubleshoot and identify problems across different technology capabilities including computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS) and open source software" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/744442ac-c157-4350-8be0-ce454df4f5c5", "label": "perform ICT troubleshooting", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/9e06bac6-6b91-48ca-8b7d-c1f48cdecd7c", "label": "solve ICT system problems", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/55514865-3066-4abd-86a9-dbe45a440882", "label": "root cause analysis", "match": "narrow" } ] }, { "id": "pcf:turning-business-problems-into-data-design", "slug": "pcf-turning-business-problems-into-data-design", "name": "Turning business problems into data design", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- contribute to the design of data architecture under the direction of others", "working": "You can:\n- design data architecture by dealing with specific business problems and aligning it to enterprise-wide standards and principles\n- work within the context of well understood architecture, and identify appropriate patterns", "practitioner": "You can:\n- design data architecture that deals with problems spanning different business areas\n- identify links between problems to devise common solutions\n- work across multiple subject areas, or a single large or complicated subject area\n- produce appropriate patterns", "expert": "You can:\n- design data architecture that deals with problems across the enterprise\n- work across all organisational subject areas and internal and external programmes" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/07e51c60-763a-4335-b4ec-70a15f66d328", "label": "propose ICT solutions to business problems", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/fbafa41f-cd05-4109-a649-8b44d306d779", "label": "create data models", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/b04f377b-ee80-4b38-aca1-19d266a23b17", "label": "analyse business requirements", "match": "narrow" } ] }, { "id": "pcf:understanding-analysis-across-the-product-life-cycle", "slug": "pcf-understanding-analysis-across-the-product-life-cycle", "name": "Understanding analysis across the product life cycle", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- describe the importance of performance measures, their relation to business objectives and how they vary at different stages of the product life cycle", "working": "You can:\n- understand how the needs of the team and product vary across the product life cycle\n- ensure the team is measuring performance as appropriate for the relevant service standard phase\n- manage the delivery of services or products at different phases\n- plan and look at data requirements in future phases", "practitioner": "You can:\n- apply experience in multiple parts of the product life cycle\n- recognise when to move forward and when to stop\n- recognise the appropriate deliverables and engage the right people to meet them\n- work with other Agile delivery disciplines throughout the product life cycle\n- plan and proactively engage with stakeholders at the appropriate stage of the project\n- identify which tools and techniques should be used at each stage", "expert": "You can:\n- develop sustainable support models\n- identify and deal with potential risks across or between all stages of the product life cycle\n- coach others\n- contribute to the assessment of other teams, providing guidance and support as they move through the product life cycle phases\n- lead and champion best practice, and identify improvements to current approaches" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/2b92a5b2-6758-4ee3-9fb4-b6387a55cc8f", "label": "perform data analysis", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/21e0cad8-4eef-42be-b18b-0f8e37f0dbd0", "label": "product life-cycle", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/1605025e-a179-421f-8f35-5b07d182a6b2", "label": "web analytics", "match": "narrow" } ] }, { "id": "health-care-context", "slug": "health-care-context", "name": "Understanding health and care services", "description": "Understanding how health and care services are organised and delivered, how clinicians and care staff work, and how digital services support patient care.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "You can:\n- describe the main parts of the health and care system and the services the organisation supports\n- explain why patient safety and confidentiality matter in your work", "working": "You can:\n- explain the clinical and care workflows your work supports\n- use common health care terms correctly with clinical and care colleagues\n- recognise when a change could affect patient care and raise it", "practitioner": "You can:\n- analyse how a service fits into care pathways across organisations\n- work with clinicians, care staff, and patients to shape digital services\n- explain the effect of digital decisions on care, safety, and staff workload", "expert": "You can:\n- shape organisational strategy using a deep understanding of the health and care system\n- represent the organisation with health and care partners and leaders\n- anticipate how policy and service changes will affect digital services and care" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9b63d92b-5a3a-46b0-b2ba-c98b39ea5aaf", "label": "health care system", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/6c252ea9-e7df-4f82-8035-7d7ee742ff0e", "label": "multi-professional cooperation in health care", "match": "narrow" } ] }, { "id": "pcf:understanding-product-delivery", "slug": "pcf-understanding-product-delivery", "name": "Understanding product delivery", "description": "Product delivery involves ensuring that a product or service is developed in a timely and cost-effective way, meeting the user needs.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- manage your contribution to tasks to fit in with the work of your wider team", "working": "You can:\n- show an awareness of the differences between delivery methods, such as Agile and waterfall, and can propose the most appropriate method to deliver each product\n- manage your contribution to tasks to fit in with the work of your wider team", "practitioner": "You can:\n- understand the differences between delivery methods, such as Agile and waterfall, and can choose the most appropriate method to deliver each product\n- define the minimum viable product (MVP) and support decisions about priorities\n- work with specialists in multidisciplinary teams to smoothly deliver data science products into the organisation", "expert": "You can:\n- understand the differences between delivery methods, such as Agile and waterfall, and can set out how your team should use and adapt these methods\n- lead a team through the different phases of the product delivery life cycle\n- collaborate with the product manager to influence the direction of work\n- identify and involve relevant teams to smoothly deliver data science products into the organisation, ensuring these products inform decision making\n- ensure products are monitored, maintained and continually improved, engaging and working with others where necessary\n- have oversight of any data science features implemented within products or services" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/cd5efa8c-e44d-4cbc-91c6-796018dbed68", "label": "perform project management", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/0a9acb6b-1139-4be9-b431-3a80a959f2f4", "label": "Agile project management", "match": "narrow" } ] }, { "id": "pcf:understanding-security-implications-of-transformation", "slug": "pcf-understanding-security-implications-of-transformation", "name": "Understanding security implications of transformation", "description": "Security management involves identifying and protecting an organisation's assets (systems, people and buildings).", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- interpret and apply an understanding of policy and process, business architecture, and legal and political implications to assist the development of technical solutions or controls", "practitioner": "You can:\n- interpret and apply understanding across a complex area\n- start influencing policy and process, business architecture, and legal and political implications", "expert": "You can:\n- challenge and lead changes to policy and processes to support business outcomes, business architecture, and legal and political implications" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/fe1c2b32-7fe9-4668-affa-07ff658a68cf", "label": "identify ICT security risks", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/7f27f1ff-2e17-4b69-990e-c23334478313", "label": "assessment of risks and threats", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/f9738fc9-4d67-43e8-bfda-954123e34d42", "label": "coordinate security", "match": "narrow" } ] }, { "id": "pcf:user-experience-insight-analysis", "slug": "pcf-user-experience-insight-analysis", "name": "User experience insight analysis", "description": "User experience insight analysis involves identifying, analysing and interpreting insights into the quality of the user's experience to ensure outcomes meet business and user needs.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain some ways to analyse user journeys, touchpoints, accessibility and common usability issues\n- describe user insight artefacts generated by other professions and how they add value\n- explain the importance of making data-informed decisions based on user experience findings", "working": "You can:\n- contribute to the analysis of user journeys and interactions\n- use available quantitative and qualitative evidence to identify pain points for users\n- identify where additional evidence is needed to understand user experience\n- communicate how identified issues affect users and service outcomes", "practitioner": "You can:\n- synthesise insights from multiple appropriate sources of evidence to provide a holistic understanding of user experience\n- identify patterns, root causes, and opportunities for improvement across journeys\n- ensure user experience insights are clearly linked to requirements, priorities, and design decisions\n- identify priorities for improving user experience, taking into consideration business and technical constraints", "expert": "You can:\n- define and promote standards for analysing and improving user experience across service\n- advocate for user experience insights to be included in appropriate decisions about strategy, prioritisation, and investment\n- identify systemic issues and opportunities across multiple end-to-end user journeys" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/465e7c78-cd26-4503-a5ca-40009e807705", "label": "assess users' interaction with ICT applications", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/be0ff6d8-5e61-4021-9c89-e40cf0b75cc6", "label": "measure software usability", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/89ba58e8-a67e-4d2b-ad42-6acab25c241b", "label": "measure customer feedback", "match": "narrow" } ] }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "name": "User focus", "description": "User focus involves understanding the user needs to develop a detailed understanding of the problems that need to be solved.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness or understanding of user experience analysis and its principles\n- explain the purpose of user stories and the focus on user needs", "working": "You can:\n- identify and engage with users or stakeholders to collate user needs evidence\n- understand and define research that fits user needs\n- use quantitative and qualitative data about users to turn user focus into outcomes", "practitioner": "You can:\n- collaborate with user researchers and can represent users internally\n- explain the difference between user needs and the desires of the user\n- champion user research to focus on all users\n- prioritise and define approaches to understand the user story, guiding others in doing so\n- offer recommendations on the best tools and methods to use", "expert": "You can:\n- give direction on which tools or methods to use\n- demonstrate experience in meeting the needs of users across a variety of channels\n- bring insight and expertise in how user needs have changed over time to ensure they're met by the business\n- apply strategic thinking to provide the best service for the end user" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/ddfe79e2-c2e3-4ba7-9bdf-3820b4f75b54", "label": "identify ICT user needs", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/68698869-c13c-4563-adc7-118b7644f45d", "label": "identify customer's needs", "match": "broad" } ] }, { "id": "pcf:user-focus-frontend-developer", "slug": "pcf-user-focus-frontend-developer", "name": "User focus (frontend developer)", "description": "User focus involves understanding the user needs to develop a detailed understanding of the problems that need to be solved.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an understanding of user experience analysis and its principles\n- explain the purpose of user stories and the focus on user needs", "working": "You can:\n- collaborate effectively with user researchers and interaction designers to represent user needs internally\n- champion user research to focus on all users\n- prioritise and define approaches to understand the user story, guiding others in doing so", "practitioner": "You can:\n- collaborate with user researchers and interaction designers to represent user needs internally\n- explain the difference between user needs and the desires of the user\n- champion user research to focus on all users\n- effectively prioritise and define approaches to understand the user story, guiding others to do so\n- offer recommendations on the best tools and methods to use", "expert": "This skill level is currently not defined." }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/ddfe79e2-c2e3-4ba7-9bdf-3820b4f75b54", "label": "identify ICT user needs", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/88b9ac3d-1c1d-44d1-9584-c4f5dd2503b3", "label": "improve user-friendliness", "match": "narrow" } ] }, { "id": "pcf:user-research-methods", "slug": "pcf-user-research-methods", "name": "User research methods", "description": "User research involves methods to identify user needs and understand how users interact with a product or service.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain some basic user research methods", "working": "You can:\n- plan and conduct a user research project, with support\n- understand when to use basic user research methods and how to apply them correctly\n- effectively involve your team in research activities", "practitioner": "You can:\n- use a wide range of user research methods, and can help teams to adopt them\n- plan user research for services with challenging user needs and complex user journeys\n- advise colleagues on the choice and application of research methods to assure best practice", "expert": "You can:\n- help an organisation adopt a wide range of user research methods\n- lead a community of practice to help an organisation continually assure, improve and innovate their user research" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/a4c2aa71-086f-4a46-b481-2619673c9dfe", "label": "execute ICT user research activities", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/896563fc-6255-4419-89c2-ffed30159ad6", "label": "conduct research interview", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/5e14de3d-d055-427e-9f5b-eb068f56b019", "label": "research website users", "match": "narrow" } ] }, { "id": "pcf:user-centred-analysis", "slug": "pcf-user-centred-analysis", "name": "User-centred analysis", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness that everything we do is focused on the user of the product or service", "working": "You can:\n- use quantitative and qualitative data about users to turn user focus into outcomes\n- deliver analysis and information that addresses stakeholder needs and provides recommendations\n- effectively collaborate with user researchers and other user-focused professions\n- guide others on approaches to understand user stories", "practitioner": "You can:\n- understand the difference between user needs and desires of the user\n- demonstrate experience in meeting user needs across a variety of channels\n- integrate digital analytics with qualitative data, such as user surveys and user research, to develop hypotheses for testing\n- offer recommendations on the best tools and methods to use", "expert": "You can:\n- give direction on which tools or methods to use\n- bring insight and expertise to how user needs have changed over time and ensure that they're met\n- apply strategic thinking to the problem of how to provide the best service for the end user\n- consider the political strategy and implications of any analyses and insights" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/465e7c78-cd26-4503-a5ca-40009e807705", "label": "assess users' interaction with ICT applications", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/1605025e-a179-421f-8f35-5b07d182a6b2", "label": "web analytics", "match": "narrow" } ] }, { "id": "pcf:user-centred-content-design", "slug": "pcf-user-centred-content-design", "name": "User-centred content design", "description": "User-centred content design involves focusing on user needs through an evidence-based and iterative design process, to ensure content is easy to use and understand.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- demonstrate basic but decent editorial standards\n- show an awareness of style standards\n- work well under supervision", "working": "You can:\n- design content to meet user needs and make complex language and processes easy to understand\n- present the right information in the right format for what users need\n- show robust experience in writing, editing and publishing digital content, and experience in using content management systems and content production processes to publish content\n- write in plain language in a way that users understand, making information accessible to all\n- understand government accessibility requirements and design content that works with common assistive technologies\n- use data, research and evidence to review and evaluate content to make improvements\n- consistently and effectively apply content standards and style guidelines to your work\n- work to continuously improve content, and understand why content life cycle management is important\n- work autonomously", "practitioner": "You can:\n- show a deep understanding of end-to-end journeys and how content is affected within these journeys\n- identify where journey fixes or content improvements need to be made\n- take responsibility for assuring the quality of content from more junior colleagues, and coaching and guiding them to improve\n- ensure that content is regularly reviewed and evaluated, contributing to continuous improvements and iteration\n- encourage a continuous improvement mindset in teams and more junior content colleagues\n- deliver through others, and direct and critique their work", "expert": "You can:\n- direct the approach to content life cycle management to ensure content is regularly reviewed and evaluated by teams\n- oversee teams’ work to ensure the right content is being produced to meet the needs of users\n- demonstrate extensive experience in creating, iterating, managing and overseeing content across multiple channels\n- encourage teams to review and evaluate the effectiveness of processes and systems, and support them to iterate for improvements\n- be accountable for the production of high quality, user-focused content\n- identify gaps in content design skills and capability, and can help teams to grow and develop" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/0dcbf7c5-bedf-4485-b16b-23df54443864", "label": "translate requirement concepts into content", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/be40c4c3-a855-4d67-9ca5-6f4428c34b0d", "label": "provide written content", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/29154735-107a-4daa-a050-537f7707f34e", "label": "conduct content quality assurance", "match": "narrow" } ] }, { "id": "pcf:user-centred-practice-and-advocacy", "slug": "pcf-user-centred-practice-and-advocacy", "name": "User-centred practice and advocacy", "description": "User focus involves understanding the user needs to develop a detailed understanding of the problems that need to be solved.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- describe how government services and technology affect how people behave\n- explain how user-centred practices are used to build services that adapt to changing user behaviour and needs", "working": "You can:\n- describe and use a range of user-centred practices\n- advocate for the user by sharing research insights on user needs and changing user behaviour with your team", "practitioner": "You can:\n- evaluate and choose approaches for building your team’s understanding of the user\n- advocate for user research with sceptical colleagues and stakeholders\n- help inexperienced teams to adopt user-centred practices\n- identify the most important challenges and opportunities for your team's service development\n- align research plans to address team priorities", "expert": "You can:\n- find ways to help an organisation adopt user-centred practices and appreciate the value of understanding users\n- ensure discussions at senior levels or between organisations consider user needs and evolving user behaviour\n- help an organisation understand the complete journey of the user and use this knowledge to improve their services" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/7364cc39-b9c0-449f-9416-57723e2fd9c4", "label": "use methodologies for user-centered design", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/ddfe79e2-c2e3-4ba7-9bdf-3820b4f75b54", "label": "identify ICT user needs", "match": "close" } ] }, { "id": "vulnerability-management", "slug": "vulnerability-management", "name": "Vulnerability management", "description": "Finding, assessing, prioritising, and fixing technical vulnerabilities, including scanning, penetration testing, and patching.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "You can:\n- explain why prompt patching and secure configuration matter", "working": "You can:\n- run vulnerability scans and report the results\n- track fixes with system owners", "practitioner": "You can:\n- prioritise vulnerabilities by risk, including to patient services\n- scope and manage penetration tests and remediation", "expert": "You can:\n- set the vulnerability management policy and its targets\n- report technical security risk to senior leaders" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/fe1c2b32-7fe9-4668-affa-07ff658a68cf", "label": "identify ICT security risks", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/902fb91c-3113-4004-9b4f-79aa86b638b7", "label": "web application security threats", "match": "narrow" } ] }, { "id": "pcf:web-performance-optimisation", "slug": "pcf-web-performance-optimisation", "name": "Web performance optimisation", "description": "Web performance optimisation involves improving the efficiency and speed with which web pages load in a browser.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- describe the basic principles of web performance\n- explain why web performance is important\n- help improve web performance under supervision", "working": "You can:\n- explain the principles of web performance\n- explain how poor performance can negatively affect user experience\n- help improve web performance\n- help identify and resolve web performance issues", "practitioner": "You can:\n- identify and resolve web performance issues\n- collect data to monitor and resolve web performance issues\n- guide on the best web performance optimisation software and methods to use", "expert": "You can:\n- advocate for web performance optimisation best practices\n- coach and guide others\n- actively collect data from multiple tools to monitor and resolve web performance issues" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/ed39edd3-44d0-4a16-9796-bfb99f92baf3", "label": "ICT performance analysis methods", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/9190d87f-9792-42e0-bb7f-64294a656bcd", "label": "monitor system performance", "match": "narrow" } ] }, { "id": "hr-workforce-information", "slug": "hr-workforce-information", "name": "Workforce information and HR systems", "description": "Managing HR and workforce systems and data, and turning workforce data into reports and insight, such as turnover, absence, vacancy, diversity, and pay gap analysis.", "source": "reference", "file": "human-resources.yaml", "levels": { "awareness": "You can:\n- enter workforce data accurately in the HR system\n- explain why workforce data must be accurate and kept confidential", "working": "You can:\n- run standard workforce reports and check them for errors\n- answer routine information requests about the workforce", "practitioner": "You can:\n- analyse workforce data to find trends and explain them to managers\n- design dashboards and reports for workforce indicators\n- produce statutory and equality reporting, such as pay gap analysis", "expert": "You can:\n- set the organisation's workforce information strategy and data standards\n- lead the choice and development of HR systems\n- use workforce insight to inform board decisions" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/8dcbcabe-09f7-4d11-940d-125af57bbc40", "label": "track key performance indicators", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/918f5211-b99f-4b29-9a34-6e475583ef55", "label": "write work-related reports", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/3ee090a1-9d1c-44ed-bd93-f6b7c9b68a97", "label": "manage payroll reports", "match": "narrow" } ] }, { "id": "hr-workforce-planning", "slug": "hr-workforce-planning", "name": "Workforce planning", "description": "Forecasting the workforce the organisation needs, comparing it with the workforce it has, and planning how to close the gap through recruitment, development, redesign, and retention.", "source": "reference", "file": "human-resources.yaml", "levels": { "awareness": "You can:\n- explain why workforce planning matters for safe and sustainable services\n- provide accurate establishment and vacancy information", "working": "You can:\n- collect and check workforce plan data from managers\n- model simple scenarios, such as turnover and vacancy trends", "practitioner": "You can:\n- lead workforce planning for a directorate, linking it to service and financial plans\n- identify skills gaps and recommend ways to close them\n- plan new roles, career pathways, and skill mix", "expert": "You can:\n- set the organisation's workforce strategy and long-term plan\n- make workforce trade-offs across services with finance and service leaders\n- shape workforce plans with partners across the health and care system" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/b22e46d7-1c5f-4837-943f-7f75531acc26", "label": "identify necessary human resources", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/d58a48d1-5b7f-4028-ae11-b051d13ee1a8", "label": "analyse staff capacity", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/875eeec4-fc70-4e6a-80ef-4d18356976e3", "label": "forecast workload", "match": "narrow" } ] }, { "id": "pcf:working-within-constraints-performance-analyst", "slug": "pcf-working-within-constraints-performance-analyst", "name": "Working within constraints (performance analyst)", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of ethical and operational constraints", "working": "You can:\n- identify, understand, communicate and work within constraints\n- challenge the validity of constraints\n- ensure that standards are being met\n- show an understanding of security and data privacy", "practitioner": "You can:\n- work with and challenge senior stakeholders\n- prioritise and mitigate constraints and can turn them into an advantage\n- adapt the approach according to constraints\n- demonstrate a good knowledge of security and data privacy", "expert": "You can:\n- influence, challenge and coach others\n- anticipate how constraints might change and know where to challenge or remove constraints\n- demonstrate a very strong knowledge of security and data privacy\n- describe and work within environmental constraints, finding the most appropriate solution for users" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/097c6a36-f031-4d3e-b5c1-62d6ffcb430b", "label": "respect data protection principles", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/aa238394-8126-4ada-be2f-9dfe065cf314", "label": "adhere to organisational guidelines", "match": "narrow" } ] } ], "occupations": [ { "id": "0264b794-3771-47aa-a675-78bf13b62ee7", "uri": "http://data.europa.eu/esco/occupation/0264b794-3771-47aa-a675-78bf13b62ee7", "label": "legal administrative assistant", "code": "3342.2", "isco08": "3342", "isco08Label": "Legal secretaries", "description": "Legal administrative assistants carry out the daily administrative activities of firms, offices of notaries, and companies. They perform activities such as writing mails, phone-answering and typing/keyboarding. They combine these activities with specific knowledge and understanding of the procedures and codes managed in legal business affairs.", "alternativeLabels": [ "paralegal assistant", "certified legal secretary specialist", "legal administrative secretary", "certified legal assistant", "legal executive secretary", "legal secretary", "litigation secretary", "litigation legal assistant", "collection legal assistant", "certified legal secretary" ], "essential": [ { "uri": "http://data.europa.eu/esco/skill/de2f0ce8-f8d6-48c5-a213-4d065251cecf", "label": "communicate by telephone", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/1d7234e4-1c76-4d67-9487-71d8c529cdc9", "label": "compile legal documents", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/c68e4cc4-b842-4660-a84c-48f11c70f657", "label": "legal department processes", "type": "knowledge" }, { "uri": "http://data.europa.eu/esco/skill/c7e686a1-d03e-4641-a229-68247fdc5887", "label": "legal terminology", "type": "knowledge" }, { "uri": "http://data.europa.eu/esco/skill/7ec3c77b-1955-4397-9bd3-7b7b9d0b8531", "label": "manage personnel agenda", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/623c75fa-f9f8-460c-b199-e17480687139", "label": "meet deadlines for preparing legal cases", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/8d202e22-85e9-47b1-a1e0-3296d17244cd", "label": "observe confidentiality", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/ab986bc4-df92-4351-9ac1-aa75af943cf7", "label": "perform clerical duties", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/7c3865d1-e5a9-4043-a7a4-2e9e30468c0b", "label": "perform office routine activities", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/3586cb90-3fff-48ae-847b-e28a6680a87a", "label": "private law", "type": "knowledge" }, { "uri": "http://data.europa.eu/esco/skill/0cd07ad3-642c-4073-812f-3842dffcd920", "label": "procedural law", "type": "knowledge" } ], "optional": [ { "uri": "http://data.europa.eu/esco/skill/c32ad607-0c4d-4e34-b73f-668298f7bf13", "label": "apply technical communication skills", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/2f55c7ff-7f64-4f67-ae49-8ab7c75c3864", "label": "brief court officials", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/c33dd5ae-ae72-49d7-8dcf-8bc72e59fe78", "label": "civil law", "type": "knowledge" }, { "uri": "http://data.europa.eu/esco/skill/f85bb847-febe-4853-9dbf-7d25424e5921", "label": "civil process order", "type": "knowledge" }, { "uri": "http://data.europa.eu/esco/skill/db10b60e-efd2-4ba9-a873-d1e2ec37620f", "label": "court procedures", "type": "knowledge" }, { "uri": "http://data.europa.eu/esco/skill/ef18b91e-e917-42f1-a40c-8558b738ab35", "label": "decode handwritten texts", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/906c9e66-bdee-4f8e-93d7-88d9fcf39a0a", "label": "fix meetings", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/2242a42b-f810-4007-bd9c-e761f863cfd9", "label": "handle case evidence", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/e3e42d54-78bd-4337-aa87-bb31a7670c9a", "label": "issue sales invoices", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/66aad490-1c20-4e25-b189-634a218ee53e", "label": "legal case management", "type": "knowledge" }, { "uri": "http://data.europa.eu/esco/skill/a8585efe-4011-47b2-9aed-cd01bd3652c0", "label": "legal research", "type": "knowledge" }, { "uri": "http://data.europa.eu/esco/skill/0167ee96-f478-4383-afe6-aabf387da5b3", "label": "liaise with typists", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/e2e15494-65b9-4af5-8b86-53fb51e7e022", "label": "manage accounts", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/b769f524-0f25-44d7-8538-5c46710a040e", "label": "manage digital documents", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/82ae17ef-a422-4803-923e-d62da42476a9", "label": "revise legal documents", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/64c074bf-1d14-4520-b561-e2fa05b7681c", "label": "study court hearings", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/06e347f2-2504-4ee8-b7f7-8d9542f56207", "label": "translate keywords into full texts", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/81633a44-f1db-4a01-a940-804c6905e330", "label": "use word processing software", "type": "skill" } ] }, { "id": "044d78cc-f62f-4532-83a5-8e04f2889652", "uri": "http://data.europa.eu/esco/occupation/044d78cc-f62f-4532-83a5-8e04f2889652", "label": "administrative assistant", "code": "3343.1", "isco08": "3343", "isco08Label": "Administrative and executive secretaries", "description": "Administrative assistants provide administrative and office support for supervisors. They perform a variety of tasks, such as answering telephone calls, receiving and directing visitors, ordering office supplies, maintaining the office facilities running smoothly, and ensuring that equipment and appliances work properly.", "alternativeLabels": [ "general office clerk", "clerical assistant", "administrative office assistant", "office administrator", "office clerk", "executive administrative assistant", "administrative office worker", "communications assistant" ], "essential": [ { "uri": "http://data.europa.eu/esco/skill/f75b740c-b36c-495e-bc67-efe347bbc6b5", "label": "company policies", "type": "knowledge" }, { "uri": "http://data.europa.eu/esco/skill/5436f06d-4cc0-42a6-8e5b-63b842cce03b", "label": "disseminate general corporate information", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/1f6eac42-e5aa-4fa7-a75d-a4eea12c618e", "label": "disseminate internal communications", "type": "skill" }, { "uri": 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"levelNumber": 1 }, { "id": "pcf:service-support", "slug": "pcf-service-support", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 276, "jobEvaluationNotes": "Knowledge is scored at the level the job needs once training is complete enough to do the work; information resources reflects work on systems designed by others.", "selfAssessmentFile": "software-developer--band-4--apprentice-software-developer.tsv" }, { "id": "junior-software-developer", "slug": "junior-software-developer", "title": "Junior software developer", "band": "5", "summary": "", "pcfLevel": "Junior developer", "pcfLevelDescription": "A junior developer learns on the job by delivering software components.\n\nAt this role level, you will:\n- develop skills while working under supervision to deliver stories in a multidisciplinary team\n- understand and be proficient in different types of testing\n- be aware of but not responsible for security\n- coach and mentor more junior colleagues", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Build and test features for the team's products, working from user stories with guidance.", "Write automated tests and fix defects, including in services that support patient care.", "Contribute evidence to clinical safety cases, such as test results and change records.", "Handle health data securely, following information governance rules.", "Support live services, under guidance, as part of the team's support arrangements." ], "qualifications": [ "A degree in computing or a related subject, a completed apprenticeship, or equivalent experience." ], "skills": [ { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "working", "levelNumber": 2 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "working", "levelNumber": 2 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "working", "levelNumber": 2 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-support", "slug": "pcf-service-support", "level": "working", "levelNumber": 2 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 335, "jobEvaluationNotes": "", "selfAssessmentFile": "software-developer--band-5--junior-software-developer.tsv" }, { "id": "software-developer", "slug": "software-developer", "title": "Software developer", "band": "6", "summary": "", "pcfLevel": "Developer", "pcfLevelDescription": "A developer delivers software components that form part of a product.\n\nAt this role level, you will:\n- develop software to meet user needs\n- follow best practice guidelines and help to improve those guidelines\n- write clean, secure and well-tested code\n- coach and mentor more junior colleagues\n- operate the services you build and identify issues in production", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Design, build, and test features and services independently, choosing suitable approaches.", "Review code and help maintain the team's engineering standards.", "Build integrations with other health and care systems using open standards such as HL7 FHIR.", "Take part in hazard identification and help put clinical safety controls into code and tests.", "Investigate and fix problems in live services, including out-of-hours support where the service needs it.", "Mentor junior and apprentice developers." ], "qualifications": [ "A degree in computing or a related subject, or equivalent experience.", "Experience of building and supporting production software." ], "skills": [ { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:development-process-optimisation", "slug": "pcf-development-process-optimisation", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-support", "slug": "pcf-service-support", "level": "working", "levelNumber": 2 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 418, "jobEvaluationNotes": "", "selfAssessmentFile": "software-developer--band-6--software-developer.tsv" }, { "id": "senior-software-developer", "slug": "senior-software-developer", "title": "Senior software developer", "band": "7", "summary": "", "pcfLevel": "Senior developer", "pcfLevelDescription": "A senior developer delivers and integrates software to form a complete service.\n\nAt this role level, you will:\n- plan and lead development on sets of related stories\n- have an understanding of the whole system and take responsibility for teaching this to others\n- work with other disciplines to understand what needs to be built\n- coach and mentor more junior colleagues\n- operate the production services you build\n- find ways to improve system robustness, resilience and stability\nThere are 2 different roles at this level - a technical role and a management role.", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Lead the technical design and delivery of significant features and services.", "Set and maintain engineering standards for the team, including testing, security, and accessibility.", "Make technical decisions that balance user needs, clinical safety, security, and cost.", "Lead incident investigation for the team's services and drive the fixes.", "Work with clinical safety officers to make sure safety controls are designed in and tested.", "Coach and develop developers in the team." ], "qualifications": [ "Substantial experience of designing, building, and supporting production software, at a level equivalent to a master's degree." ], "skills": [ { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:development-process-optimisation", "slug": "pcf-development-process-optimisation", "level": "working", "levelNumber": 2 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-support", "slug": "pcf-service-support", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "7", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 477, "jobEvaluationNotes": "", "selfAssessmentFile": "software-developer--band-7--senior-software-developer.tsv" }, { "id": "lead-software-developer", "slug": "lead-software-developer", "title": "Lead software developer", "band": "8a", "summary": "", "pcfLevel": "Lead developer", "pcfLevelDescription": "A lead developer leads development on one or a small number of related project teams.\n\nAt this role level, you will:\n- guide the ways in which the team works\n- be proficient in a wide range of technical systems\n- be involved in identifying appropriate technology and approaches, deciding when software should be written\n- contribute to the developer community\n- provide technical leadership, coaching and mentoring your team\n- promote knowledge sharing and adoption of good practice\nThere are 2 different roles at this level - a technical role and a management role.", "civilServiceGrades": "G7/G6", "responsibilities": [ "Lead the engineering for a product or group of teams, setting technical direction.", "Make sure the software is designed for safety, security, resilience, and interoperability.", "Work with architects, product managers, and clinical leads to shape the product roadmap.", "Lead the development community of practice and set standards across teams.", "Line manage or lead developers, supporting their development and performance." ], "qualifications": [ "Extensive experience of leading software engineering for complex services." ], "skills": [ { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:development-process-optimisation", "slug": "pcf-development-process-optimisation", "level": "working", "levelNumber": 2 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "expert", "levelNumber": 4 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "expert", "levelNumber": 4 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-support", "slug": "pcf-service-support", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 551, "jobEvaluationNotes": "The UK GDaD PCF lists both lead and principal developer as most often at G7 or G6; this reference places lead at Band 8a and principal at Band 8b.", "selfAssessmentFile": "software-developer--band-8a--lead-software-developer.tsv" }, { "id": "principal-software-developer", "slug": "principal-software-developer", "title": "Principal software developer", "band": "8b", "summary": "", "pcfLevel": "Principal developer", "pcfLevelDescription": "A principal developer leads and plans development across large or multiple teams.\n\nAt this role level, you will:\n- be an expert in many technical areas or a specialist with very deep knowledge in a particular technical area\n- use this knowledge, and work with related disciplines, to keep multiple teams working effectively\n- develop capability by facilitating internal mobility, shaping career paths and recruiting talent, ensuring they collaborate\n- identify, test and champion the adoption of emerging technologies\nThere are 2 different roles at this level - a technical role and a management role.", "civilServiceGrades": "G7/G6", "responsibilities": [ "Set the engineering strategy, standards, and practices for the organisation's software development.", "Advise senior leaders on technology choices, risks, and investment.", "Lead the resolution of the most complex technical problems across services.", "Represent the organisation in cross-organisation and open source engineering communities.", "Lead and develop lead developers and grow the organisation's engineering capability." ], "qualifications": [ "Extensive experience of leading engineering across multiple teams or organisations." ], "skills": [ { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:development-process-optimisation", "slug": "pcf-development-process-optimisation", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "expert", "levelNumber": 4 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "expert", "levelNumber": 4 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "expert", "levelNumber": 4 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "expert", "levelNumber": 4 }, { "id": "pcf:service-support", "slug": "pcf-service-support", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "expert", "levelNumber": 4 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 604, "jobEvaluationNotes": "", "selfAssessmentFile": "software-developer--band-8b--principal-software-developer.tsv" } ], "sources": [] }, { "id": "frontend-developer", "slug": "frontend-developer", "title": "Frontend developer", "family": "software-development", "summary": "Frontend developers build the user interfaces of the organisation's digital health services, such as patient-facing websites and apps, online forms, and screens that clinicians and care staff use during care. They write accessible, fast, and secure code that works for everyone, including people who are unwell, anxious, or using older devices, and they work in multidisciplinary product teams with designers, researchers, and clinicians.", "healthContext": [ "Many users are unwell, in pain, older, or disabled, so accessibility and plain, calm interfaces are essential rather than optional.", "A confusing or wrong display of clinical information, such as a medication dose, a result, or an appointment time, can harm patients, so frontend work follows the clinical risk management process.", "Interfaces often show confidential health information, so developers design for privacy, for example on shared devices and in busy clinical areas.", "Clinicians use interfaces under time pressure and with frequent interruptions, so screens must be quick, predictable, and hard to misread.", "Patients reach services on a wide range of devices and connections, so services use progressive enhancement and work on slow networks." ], "pcfRole": { "name": "Frontend developer", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/frontend-developer/", "description": "A frontend developer designs, builds and improves website software that meets user needs.\n\nIn this role, you will:\n- be responsible for writing clean, accessible code following a progressive enhancement approach\n- create code that is open by default and easy for others to reuse\n- design software which meets user needs and creates meaningful interactions and relationships with users\n- have an understanding of the three fundamental frontend technologies (HTML, CSS and JavaScript)", "family": "Software development" }, "esco": [ "c40a2919-48a9-40ea-b506-1f34f693496d", "866c7813-2c03-47d7-9bdc-192cfbace57c" ], "levels": [ { "id": "apprentice-frontend-developer", "slug": "apprentice-frontend-developer", "title": "Apprentice frontend developer", "band": "4", "summary": "", "pcfLevel": "Apprentice frontend developer", "pcfLevelDescription": "An apprentice frontend developer attends certified training and develops skills on the job.\n\nAt this role level, you will:\n- spend a substantial portion of time shadowing others\n- work with other developers to write code and tests\n- write code that follows web standards\n- build your understanding of accessibility\n- build your knowledge\n- develop software which meets user needs", "civilServiceGrades": "AO/EO", "responsibilities": [ "Learn the team's design system, languages, and tools through structured training and pairing.", "Build small interface components under close supervision, following the organisation's design system.", "Test components with assistive technologies, such as screen readers, with support from colleagues.", "Follow information governance and clinical safety procedures when working with test and live data.", "Work towards an apprenticeship or equivalent qualification." ], "qualifications": [ "Enrolled on, or working towards, a software development apprenticeship or equivalent." ], "skills": [ { "id": "pcf:accessibility", "slug": "pcf-accessibility", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:leadership-and-guidance-frontend-developer", "slug": "pcf-leadership-and-guidance-frontend-developer", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:programming-and-build-frontend-developer", "slug": "pcf-programming-and-build-frontend-developer", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus-frontend-developer", "slug": "pcf-user-focus-frontend-developer", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:web-performance-optimisation", "slug": "pcf-web-performance-optimisation", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 276, "jobEvaluationNotes": "Knowledge is scored at the level the job needs once training is complete enough to do the work.", "selfAssessmentFile": "frontend-developer--band-4--apprentice-frontend-developer.tsv" }, { "id": "junior-frontend-developer", "slug": "junior-frontend-developer", "title": "Junior frontend developer", "band": "5", "summary": "", "pcfLevel": "Junior frontend developer", "pcfLevelDescription": "A junior frontend developer learns on the job by delivering software components.\n\nAt this role level, you will:\n- work independently, with guidance from more senior developers, to identify user issues and needs\n- write clean code that follows web standards\n- build your understanding of accessibility\n- build your knowledge\n- develop software which meets user needs", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Build and test interface features for patient-facing and staff-facing services, working from user stories with guidance.", "Use the organisation's design system and patterns so that services look and behave consistently.", "Fix accessibility defects and check pages against accessibility standards such as WCAG.", "Make sure clinical information, such as dates, doses, and results, is displayed exactly as specified.", "Contribute evidence to clinical safety cases, such as test results and screenshots of changes." ], "qualifications": [ "A degree in computing or a related subject, a completed apprenticeship, or equivalent experience." ], "skills": [ { "id": "pcf:accessibility", "slug": "pcf-accessibility", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "working", "levelNumber": 2 }, { "id": "pcf:leadership-and-guidance-frontend-developer", "slug": "pcf-leadership-and-guidance-frontend-developer", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "working", "levelNumber": 2 }, { "id": "pcf:programming-and-build-frontend-developer", "slug": "pcf-programming-and-build-frontend-developer", "level": "working", "levelNumber": 2 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "working", "levelNumber": 2 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:systems-design-frontend-developer", "slug": "pcf-systems-design-frontend-developer", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:systems-integration-frontend-developer", "slug": "pcf-systems-integration-frontend-developer", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus-frontend-developer", "slug": "pcf-user-focus-frontend-developer", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:web-performance-optimisation", "slug": "pcf-web-performance-optimisation", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 335, "jobEvaluationNotes": "", "selfAssessmentFile": "frontend-developer--band-5--junior-frontend-developer.tsv" }, { "id": "frontend-developer", "slug": "frontend-developer", "title": "Frontend developer", "band": "6", "summary": "", "pcfLevel": "Frontend developer", "pcfLevelDescription": "A frontend developer builds software components, primarily in the form of user interfaces.\n\nAt this role level, you will:\n- collaborate and work closely with other disciplines to develop designs and working prototypes based on user needs and in support of organisational aims\n- develop software components that form part of a product to meet user needs\n- write clean, well-tested code that follows web standards\n- coach and mentor more junior colleagues", "civilServiceGrades": "HEO/SEO/G7", "responsibilities": [ "Design and build accessible, responsive interfaces for health services independently, choosing suitable approaches.", "Work with designers and user researchers to test prototypes with patients, clinicians, and care staff.", "Build interfaces that call health data APIs, such as HL7 FHIR services, and handle errors and missing data safely.", "Take part in hazard workshops and build safety controls into the interface, such as confirmation steps and clear warnings.", "Protect confidential information in the browser, for example by managing sessions and caching carefully on shared devices.", "Review code and mentor junior and apprentice frontend developers." ], "qualifications": [ "A degree in computing or a related subject, or equivalent experience.", "Experience of building and supporting accessible production web services." ], "skills": [ { "id": "pcf:accessibility", "slug": "pcf-accessibility", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance-frontend-developer", "slug": "pcf-leadership-and-guidance-frontend-developer", "level": "working", "levelNumber": 2 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:programming-and-build-frontend-developer", "slug": "pcf-programming-and-build-frontend-developer", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "working", "levelNumber": 2 }, { "id": "pcf:systems-design-frontend-developer", "slug": "pcf-systems-design-frontend-developer", "level": "working", "levelNumber": 2 }, { "id": "pcf:systems-integration-frontend-developer", "slug": "pcf-systems-integration-frontend-developer", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-focus-frontend-developer", "slug": "pcf-user-focus-frontend-developer", "level": "working", "levelNumber": 2 }, { "id": "pcf:web-performance-optimisation", "slug": "pcf-web-performance-optimisation", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 418, "jobEvaluationNotes": "", "selfAssessmentFile": "frontend-developer--band-6--frontend-developer.tsv" }, { "id": "senior-frontend-developer", "slug": "senior-frontend-developer", "title": "Senior frontend developer", "band": "7", "summary": "", "pcfLevel": "Senior frontend developer", "pcfLevelDescription": "A senior frontend developer is an experienced developer who works with minimal support and can influence and mentor others.\n\nAt this role level, you will:\n- help set direction and embed good practice within teams\n- make decisions based on research\n- plan and lead development on sets of related stories, working with other disciplines to understand what needs to be built\n- have an understanding of the whole system\n- teach and mentor others", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Lead the frontend design and delivery of significant features, such as booking, results, or clinical workflow screens.", "Set and maintain frontend standards for the team, including accessibility, performance, security, and testing.", "Contribute components and patterns to the organisation's design system and make sure they are safe and accessible.", "Work with clinical safety officers to make sure interface hazards are identified, controlled, and tested.", "Make sure services work well on slow connections, older devices, and assistive technologies.", "Coach and develop frontend developers in the team." ], "qualifications": [ "Substantial experience of designing, building, and supporting accessible production web services, at a level equivalent to a master's degree." ], "skills": [ { "id": "pcf:accessibility", "slug": "pcf-accessibility", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance-frontend-developer", "slug": "pcf-leadership-and-guidance-frontend-developer", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:programming-and-build-frontend-developer", "slug": "pcf-programming-and-build-frontend-developer", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-design-frontend-developer", "slug": "pcf-systems-design-frontend-developer", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-integration-frontend-developer", "slug": "pcf-systems-integration-frontend-developer", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-focus-frontend-developer", "slug": "pcf-user-focus-frontend-developer", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:web-performance-optimisation", "slug": "pcf-web-performance-optimisation", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "7", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 477, "jobEvaluationNotes": "", "selfAssessmentFile": "frontend-developer--band-7--senior-frontend-developer.tsv" }, { "id": "lead-frontend-developer", "slug": "lead-frontend-developer", "title": "Lead frontend developer", "band": "8b", "summary": "", "pcfLevel": "Lead frontend developer", "pcfLevelDescription": "A lead frontend developer is an expert practitioner who influences and mentors others.\n\nAt this role level, you will:\n- set direction and assure the quality of development across teams\n- lead multiple or highly complex services\n- contribute to the community, providing technical leadership, coaching and mentoring\n- promote knowledge sharing and adoption of good practice\n- be proficient in a wide range of technical systems and able to identify appropriate technology and approaches", "civilServiceGrades": "G7/G6", "responsibilities": [ "Lead frontend engineering across a group of teams or a major patient-facing service.", "Own the technical direction of the organisation's design system and frontend libraries.", "Make sure interfaces across services meet accessibility standards and are assured for clinical safety.", "Work with architects, designers, and clinical leads to shape product roadmaps and frontend technology choices.", "Lead the frontend community of practice and line manage or lead frontend developers." ], "qualifications": [ "Extensive experience of leading frontend engineering for complex, accessible services." ], "skills": [ { "id": "pcf:accessibility", "slug": "pcf-accessibility", "level": "expert", "levelNumber": 4 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "expert", "levelNumber": 4 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance-frontend-developer", "slug": "pcf-leadership-and-guidance-frontend-developer", "level": "expert", "levelNumber": 4 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "expert", "levelNumber": 4 }, { "id": "pcf:programming-and-build-frontend-developer", "slug": "pcf-programming-and-build-frontend-developer", "level": "expert", "levelNumber": 4 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "expert", "levelNumber": 4 }, { "id": "pcf:systems-design-frontend-developer", "slug": "pcf-systems-design-frontend-developer", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-integration-frontend-developer", "slug": "pcf-systems-integration-frontend-developer", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-focus-frontend-developer", "slug": "pcf-user-focus-frontend-developer", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:web-performance-optimisation", "slug": "pcf-web-performance-optimisation", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 604, "jobEvaluationNotes": "", "selfAssessmentFile": "frontend-developer--band-8b--lead-frontend-developer.tsv" }, { "id": "head-of-frontend-development", "slug": "head-of-frontend-development", "title": "Head of frontend development", "band": "8c", "summary": "", "pcfLevel": "Head of frontend development", "pcfLevelDescription": "A head of frontend development is an expert practitioner with broad industry experience. They are an expert in many technical areas, or specialists with very deep knowledge in a particular technical area.\n\nAt this role level, you will:\n- define and assure best practice while influencing, leading and mentoring others\n- influence and develop organisational strategy and priorities, collaborating with counterpart colleagues across government\n- ensure the right conditions and environment for frontend developers to work effectively\n- develop departmental capability by facilitating internal mobility, shaping career paths and recruiting talent", "civilServiceGrades": "G6", "responsibilities": [ "Set the frontend strategy, standards, and practices for all of the organisation's digital services.", "Be accountable for the accessibility and usability of the organisation's interfaces for patients and staff.", "Advise senior leaders on frontend technology, design system investment, and the risks of poor interfaces to care.", "Represent the organisation in cross-organisation design system and accessibility communities.", "Lead and develop frontend developers across the organisation, including recruitment and career paths." ], "qualifications": [ "Extensive experience of leading frontend development across multiple teams or organisations." ], "skills": [ { "id": "pcf:accessibility", "slug": "pcf-accessibility", "level": "expert", "levelNumber": 4 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "expert", "levelNumber": 4 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance-frontend-developer", "slug": "pcf-leadership-and-guidance-frontend-developer", "level": "expert", "levelNumber": 4 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "expert", "levelNumber": 4 }, { "id": "pcf:programming-and-build-frontend-developer", "slug": "pcf-programming-and-build-frontend-developer", "level": "expert", "levelNumber": 4 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "expert", "levelNumber": 4 }, { "id": "pcf:systems-design-frontend-developer", "slug": "pcf-systems-design-frontend-developer", "level": "expert", "levelNumber": 4 }, { "id": "pcf:systems-integration-frontend-developer", "slug": "pcf-systems-integration-frontend-developer", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-focus-frontend-developer", "slug": "pcf-user-focus-frontend-developer", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:web-performance-optimisation", "slug": "pcf-web-performance-optimisation", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "expert", "levelNumber": 4 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "3", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 646, "jobEvaluationNotes": "", "selfAssessmentFile": "frontend-developer--band-8c--head-of-frontend-development.tsv" } ], "sources": [] }, { "id": "devops-engineer", "slug": "devops-engineer", "title": "DevOps engineer", "family": "software-development", "summary": "DevOps engineers build and run the tools, pipelines, environments, and platforms that let the organisation's teams deliver digital health services safely and often. They automate build, test, release, and infrastructure, make services observable and resilient, and help teams keep clinical systems available when patients and clinicians need them.", "healthContext": [ "Many services support care around the clock, so deployments, monitoring, and recovery must keep downtime to a minimum, including out of hours.", "Release pipelines produce evidence for clinical safety cases, such as test results, change records, and the exact version deployed.", "Environments may hold confidential health information, so engineers control access, protect secrets, and keep live data out of test environments.", "Health services are common targets for cyber attacks, so pipelines and platforms build in security scanning, patching, and tested backups.", "Some services must meet strict standards for availability and disaster recovery, agreed with clinical and operational leads." ], "pcfRole": { "name": "Development operations (DevOps) engineer", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/development-operations-devops-engineer/", "description": "Commonly referred to as ‘DevOps engineers’, development operations engineers support the development and operation of software through tools, environments and practices.\n\nIn this role, you will be responsible for underpinning good development processes including managing tools and testing environments, central code control, maintaining development standards and writing software that automates systems.", "family": "Software development" }, "esco": [ "cc867bee-ab5c-427f-9244-f7a204d9574b", "349ee6f6-c295-4c38-9b98-48765b55280e" ], "levels": [ { "id": "apprentice-devops-engineer", "slug": "apprentice-devops-engineer", "title": "Apprentice DevOps engineer", "band": "4", "summary": "", "pcfLevel": "Apprentice DevOps engineer", "pcfLevelDescription": "An apprentice DevOps engineer attends certified training and develops skills on the job.\n\nAt this role level, you will:\n- spend a significant proportion of your time shadowing others\n- be involved in implementation but not planning\n- build on your knowledge", "civilServiceGrades": "AO/EO", "responsibilities": [ "Learn the team's pipelines, cloud platforms, and tools through structured training and shadowing.", "Make small, well-defined changes to scripts, pipelines, and configuration under close supervision.", "Follow change, security, and information governance procedures for every environment.", "Help monitor services and report alerts to experienced colleagues.", "Work towards an apprenticeship or equivalent qualification." ], "qualifications": [ "Enrolled on, or working towards, a DevOps, software, or infrastructure apprenticeship or equivalent." ], "skills": [ { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:service-support", "slug": "pcf-service-support", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 276, "jobEvaluationNotes": "Knowledge is scored at the level the job needs once training is complete enough to do the work.", "selfAssessmentFile": "devops-engineer--band-4--apprentice-devops-engineer.tsv" }, { "id": "junior-devops-engineer", "slug": "junior-devops-engineer", "title": "Junior DevOps engineer", "band": "5", "summary": "", "pcfLevel": "Junior DevOps engineer", "pcfLevelDescription": "A junior DevOps engineer learns on the job by building software components.\n\nAt this role level, you will:\n- assist in the building of a complex story\n- work under supervision\n- be involved in implementation but not planning", "civilServiceGrades": "EO", "responsibilities": [ "Build and maintain parts of build, test, and deployment pipelines with guidance.", "Write infrastructure as code and automation scripts, and test them before use.", "Keep test environments free of live patient data and manage secrets safely.", "Respond to monitoring alerts and support incident response under guidance.", "Record deployments and changes so they can support clinical safety and audit evidence." ], "qualifications": [ "A degree in computing or a related subject, a completed apprenticeship, or equivalent experience." ], "skills": [ { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "working", "levelNumber": 2 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "working", "levelNumber": 2 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "working", "levelNumber": 2 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-support", "slug": "pcf-service-support", "level": "working", "levelNumber": 2 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 335, "jobEvaluationNotes": "The UK GDaD PCF suggests Band 4 for both apprentice and junior levels; this reference places the junior level at Band 5 to avoid two levels in one band, because the job builds pipeline components with less supervision.", "selfAssessmentFile": "devops-engineer--band-5--junior-devops-engineer.tsv" }, { "id": "devops-engineer", "slug": "devops-engineer", "title": "DevOps engineer", "band": "6", "summary": "", "pcfLevel": "DevOps engineer", "pcfLevelDescription": "A DevOps engineer delivers automated software components that form part of a development operations toolchain.\n\nAt this role level, you will:\n- transform technical requirements into DevOps processes\n- build complex stories without additional support\n- manage live test environments\n- identify and resolve issues that are preventing delivery", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Design and build pipelines, environments, and platform components independently.", "Automate security checks, such as dependency and container scanning, and act on the results.", "Build monitoring, logging, and alerting so teams can see problems before they affect patients and staff.", "Plan and test backups, failover, and recovery for services that support care.", "Investigate and fix problems in live services, including out-of-hours support where the service needs it.", "Mentor junior and apprentice DevOps engineers." ], "qualifications": [ "A degree in computing or a related subject, or equivalent experience.", "Experience of building and running automated delivery pipelines and cloud infrastructure." ], "skills": [ { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:development-process-optimisation", "slug": "pcf-development-process-optimisation", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "working", "levelNumber": 2 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-support", "slug": "pcf-service-support", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 418, "jobEvaluationNotes": "", "selfAssessmentFile": "devops-engineer--band-6--devops-engineer.tsv" }, { "id": "senior-devops-engineer", "slug": "senior-devops-engineer", "title": "Senior DevOps engineer", "band": "7", "summary": "", "pcfLevel": "Senior DevOps engineer", "pcfLevelDescription": "A senior DevOps engineer delivers and integrates software to form a complete DevOps toolchain. They are responsible for planning and designing large groups of stories.\n\nAt this role level, you will:\n- transform technical requirements into an effective DevOps toolchain to enable product delivery\n- provide coaching and mentoring to more junior colleagues\n- ensure that deployment strategies for products are repeatable, scalable and highly available\n- have deep technical knowledge, providing support to delivery teams and solving complex problems\nThere are 2 different roles at this level - a technical role and a management role.", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Lead the design of the delivery toolchain and platform for a product or group of services.", "Set standards for releases, so that deployments to clinical services are repeatable, reversible, and well evidenced.", "Agree availability, recovery time, and recovery point targets with service owners and clinical leads, and design to meet them.", "Lead technical incident response and post-incident reviews for the platforms the team runs.", "Make sure platforms meet security and information governance requirements, including access control and audit logging.", "Coach and develop DevOps engineers in the team." ], "qualifications": [ "Substantial experience of designing and running delivery toolchains and platforms, at a level equivalent to a master's degree." ], "skills": [ { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:development-process-optimisation", "slug": "pcf-development-process-optimisation", "level": "working", "levelNumber": 2 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-support", "slug": "pcf-service-support", "level": "expert", "levelNumber": 4 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "practitioner", "levelNumber": 3 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 }, { "id": "security-operations", "slug": "security-operations", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "7", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 477, "jobEvaluationNotes": "", "selfAssessmentFile": "devops-engineer--band-7--senior-devops-engineer.tsv" }, { "id": "lead-devops-engineer", "slug": "lead-devops-engineer", "title": "Lead DevOps engineer", "band": "8b", "summary": "", "pcfLevel": "Lead DevOps engineer", "pcfLevelDescription": "A lead DevOps engineer leads one or a small number of related project teams and contributes to the development of the strategic direction.\n\nAt this role level, you will:\n- act as a technical product owner, developing medium to long term strategies for product lines\n- provide technical leadership and guidance through coaching and mentoring\n- lead the sharing of knowledge and good practice\nThere are 2 different roles at this level - a technical role and a management role.", "civilServiceGrades": "G7/G6", "responsibilities": [ "Lead DevOps and platform engineering for a group of teams, acting as technical owner of the shared platform.", "Set the medium-term roadmap for the organisation's delivery tooling, hosting, and observability.", "Make sure shared platforms are resilient, secure, and able to meet the availability needs of clinical services.", "Manage platform costs and capacity with finance and service owners.", "Lead the DevOps community of practice and line manage or lead DevOps engineers." ], "qualifications": [ "Extensive experience of leading DevOps or platform engineering for complex services." ], "skills": [ { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:development-process-optimisation", "slug": "pcf-development-process-optimisation", "level": "working", "levelNumber": 2 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "expert", "levelNumber": 4 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-support", "slug": "pcf-service-support", "level": "expert", "levelNumber": 4 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "expert", "levelNumber": 4 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "practitioner", "levelNumber": 3 }, { "id": "security-operations", "slug": "security-operations", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 604, "jobEvaluationNotes": "", "selfAssessmentFile": "devops-engineer--band-8b--lead-devops-engineer.tsv" }, { "id": "principal-devops-engineer", "slug": "principal-devops-engineer", "title": "Principal DevOps engineer", "band": "8c", "summary": "", "pcfLevel": "Principal DevOps engineer", "pcfLevelDescription": "A principal DevOps engineer leads and plans development across large or multiple teams, defining the strategic vision for delivery.\n\nAt this role level, you will:\n- identify, test and champion the adoption of emerging technologies\n- ensure that security, stability and capacity are embedded in the development and deployment of services\n- develop a team’s capability by rewarding high performers\n- shape career paths and recruit the right talent\n- identify skills gaps and important dependencies within technical teams\nThere are 2 different roles at this level - a technical role and a management role.", "civilServiceGrades": "G6", "responsibilities": [ "Set the strategy for how the organisation builds, releases, hosts, and runs its digital health services.", "Advise senior leaders on hosting, resilience, cyber security, and platform investment.", "Make sure business continuity and disaster recovery plans for critical clinical services are realistic and tested.", "Evaluate and champion new technologies and practices, balancing innovation against safety and stability.", "Grow the organisation's DevOps capability, including recruitment, career paths, and skills plans." ], "qualifications": [ "Extensive experience of leading DevOps and platform engineering across multiple teams or organisations." ], "skills": [ { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:development-process-optimisation", "slug": "pcf-development-process-optimisation", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "expert", "levelNumber": 4 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "expert", "levelNumber": 4 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "expert", "levelNumber": 4 }, { "id": "pcf:service-support", "slug": "pcf-service-support", "level": "expert", "levelNumber": 4 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "expert", "levelNumber": 4 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "expert", "levelNumber": 4 }, { "id": "security-operations", "slug": "security-operations", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "3", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 646, "jobEvaluationNotes": "", "selfAssessmentFile": "devops-engineer--band-8c--principal-devops-engineer.tsv" } ], "sources": [] }, { "id": "integration-engineer", "slug": "integration-engineer", "title": "Integration engineer (health interoperability)", "family": "software-development", "summary": "Integration engineers connect the organisation's clinical and business systems so that health and care information flows safely to where it is needed. They design, build, test, and support interfaces, APIs, and message flows using standards such as HL7 FHIR and HL7 version 2, map data and clinical codes between systems, and keep integrations running in live service.", "healthContext": [ "A lost, delayed, duplicated, or wrongly matched message, such as a test result or referral, can lead directly to harm, so integration work follows the clinical risk management process.", "Integrations carry large volumes of confidential health information between organisations, so every flow needs a lawful basis, secure transport, and audit.", "Health systems use many standards and versions, from HL7 version 2 messages to HL7 FHIR APIs and IHE profiles, often with local variations.", "Clinical meaning must survive the journey, so engineers map clinical terminologies such as SNOMED CT correctly and match patients reliably.", "Many integrations support care around the clock, so they need monitoring, alerting, and clear routes for resolving failed messages." ], "pcfRole": null, "esco": [ "07e60525-1aad-4099-aaf3-2c7014c92212", "b11e1742-5e28-4270-b081-b0193d85ee7d" ], "levels": [ { "id": "junior-integration-engineer", "slug": "junior-integration-engineer", "title": "Junior integration engineer", "band": "5", "summary": "A junior integration engineer builds, tests, and supports integrations between health and care systems, working from specifications and with guidance from more experienced engineers.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Build and change message mappings, transformations, and API calls from agreed specifications.", "Test integrations against specifications and sample messages, including error and edge cases.", "Monitor message flows, investigate failed or rejected messages, and resolve or escalate them.", "Handle health data securely, following information governance rules for live and test data.", "Record changes and test results so they can be used as clinical safety evidence." ], "qualifications": [ "A degree in computing or a related subject, a completed apprenticeship, or equivalent experience." ], "skills": [ { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "working", "levelNumber": 2 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "working", "levelNumber": 2 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-support", "slug": "pcf-service-support", "level": "working", "levelNumber": 2 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "awareness", "levelNumber": 1 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 335, "jobEvaluationNotes": "", "selfAssessmentFile": "integration-engineer--band-5--junior-integration-engineer.tsv" }, { "id": "integration-engineer", "slug": "integration-engineer", "title": "Integration engineer", "band": "6", "summary": "An integration engineer designs, builds, and supports integrations between health and care systems independently, and helps define how systems should exchange data.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Design and build integrations, APIs, and message flows using HL7 FHIR, HL7 version 2, and messaging patterns.", "Analyse source and target systems and write interface specifications and data mappings, including clinical codes.", "Build patient matching, validation, and error handling so that information reaches the right record.", "Take part in hazard workshops and build safety controls into integrations, such as alerts for failed or delayed messages.", "Work with suppliers and partner organisations to test and go live with new connections.", "Investigate and fix problems in live integrations, and mentor junior integration engineers." ], "qualifications": [ "A degree in computing or a related subject, or equivalent experience.", "Experience of building and supporting integrations between production systems." ], "skills": [ { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-support", "slug": "pcf-service-support", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 418, "jobEvaluationNotes": "", "selfAssessmentFile": "integration-engineer--band-6--integration-engineer.tsv" }, { "id": "senior-integration-engineer", "slug": "senior-integration-engineer", "title": "Senior integration engineer", "band": "7", "summary": "A senior integration engineer leads the design and delivery of complex integrations across many systems and organisations, and sets integration standards for their area.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead the technical design of complex integrations, such as shared care records, results, and referrals across organisations.", "Write and maintain FHIR profiles, implementation guides, and interface standards for the organisation.", "Design integrations to be secure, resilient, and observable, with clear routes for resolving failures.", "Work with clinical safety officers to identify integration hazards and make sure controls are designed in and tested.", "Make sure each data flow has an agreed lawful basis and data sharing arrangements, working with information governance colleagues.", "Coach and develop integration engineers in the team." ], "qualifications": [ "Substantial experience of designing and supporting health or other complex integrations, at a level equivalent to a master's degree." ], "skills": [ { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "expert", "levelNumber": 4 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "7", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 477, "jobEvaluationNotes": "", "selfAssessmentFile": "integration-engineer--band-7--senior-integration-engineer.tsv" }, { "id": "lead-integration-engineer", "slug": "lead-integration-engineer", "title": "Lead integration engineer", "band": "8a", "summary": "A lead integration engineer leads the organisation's integration engineering, sets its technical direction and standards, and assures critical integrations across many systems.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead integration engineering across the organisation, setting direction, patterns, and standards.", "Assure the design of critical integrations, such as those that carry results, medicines, or alerts.", "Shape the integration platform roadmap with architects, product managers, and suppliers.", "Represent the organisation in cross-organisation interoperability and standards work.", "Line manage or lead integration engineers and grow the integration community of practice." ], "qualifications": [ "Extensive experience of leading integration engineering for complex health or care systems." ], "skills": [ { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "expert", "levelNumber": 4 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:technical-design-throughout-the-life-cycle", "slug": "pcf-technical-design-throughout-the-life-cycle", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "expert", "levelNumber": 4 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 551, "jobEvaluationNotes": "", "selfAssessmentFile": "integration-engineer--band-8a--lead-integration-engineer.tsv" } ], "sources": [] }, { "id": "enterprise-architect", "slug": "enterprise-architect", "title": "Enterprise architect", "family": "architecture", "summary": "Enterprise architects give the organisation a joined-up view of its services, information, applications, and technology, and use it to turn health and care strategy into a coherent plan for change. They set architecture principles, standards, and roadmaps, guide investment decisions, and make sure digital change supports safe, joined-up care for patients across organisations.", "healthContext": [ "Care pathways cross many organisations and systems, so the architecture must support sharing of records, results, and referrals across boundaries.", "The estate often includes long-lived clinical systems, medical devices, and supplier contracts that are hard to change, so roadmaps must plan transitions carefully.", "Architecture decisions affect patient safety, privacy, and the resilience of services that run around the clock.", "Open standards such as HL7 FHIR, SNOMED CT, and IHE profiles are key to avoiding lock-in and enabling interoperability.", "Funding is constrained and closely scrutinised, so architects must show value for money and reuse of shared platforms where they exist." ], "pcfRole": { "name": "Enterprise architect", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/enterprise-architect/", "description": "Enterprise architects are leaders working across different levels within an organisation to translate the business strategy into business change and technical delivery.\n\nIn this role, you will:\n- identify priorities for change to enable delivery at pace\n- lead and influence the delivery of cross-cutting capabilities that enable change\n- own the enterprise architecture vision, strategy and roadmaps from a business, technology and data perspective, including ‘as is’, ‘to be’ and transitional states\n- consult and support collaboration across the business\n- understand the organisation’s ecosystem and its interdependencies, including reference architectures\n- take a strategic view across all architectural domains, portfolios and programmes\n- guide the organisation to make appropriate business, technology and data decisions by recommending reuse, sustainability and scalability, to achieve value for money and reduce risk\n- establish architectural principles, policies and standards\n- collaborate and consult with stakeholders to assure business, technology and data decisions are aligned with enterprise architecture strategy\n- develop the architecture community\n- carry out horizon scanning across industry, identifying emerging trends and their potential impact and opportunity for the organisation", "family": "Architecture" }, "esco": [ "2bef94db-0088-4507-982a-2ca717529adb" ], "levels": [ { "id": "enterprise-architect", "slug": "enterprise-architect", "title": "Enterprise architect", "band": "8a", "summary": "", "pcfLevel": "Enterprise architect", "pcfLevelDescription": "An enterprise architect supports other architects in developing the strategy.\n\nAt this role level, you will:\n- network and communicate with stakeholders across domains or enterprises, and identify opportunities for improvement\n- use best practice\n- use emerging technologies and approaches\n- learn to identify influences or risks\n- play a part in successful delivery of the team’s objectives", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Model the organisation's current and target services, information, applications, and technology for a domain, such as diagnostics or community care.", "Keep the architecture repository up to date, including application and data flow catalogues.", "Review proposals against architecture principles and standards, and make recommendations to design authorities.", "Identify where systems duplicate capability or depend on unsupported technology, and raise the risks.", "Work with solution architects and clinical leads to understand how care pathways use systems.", "Guide solution architects on how designs fit the domain architecture." ], "qualifications": [ "Substantial experience of architecture, analysis, or technical design in a complex organisation, at a level equivalent to a master's degree.", "Knowledge of an enterprise architecture framework, such as TOGAF, or equivalent experience." ], "skills": [ { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-perspective", "slug": "pcf-commercial-perspective", "level": "working", "levelNumber": 2 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "working", "levelNumber": 2 }, { "id": "pcf:enterprise-architecture", "slug": "pcf-enterprise-architecture", "level": "working", "levelNumber": 2 }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-definition-and-shaping", "slug": "pcf-problem-definition-and-shaping", "level": "working", "levelNumber": 2 }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 560, "jobEvaluationNotes": "Banded above the UK GDaD PCF grade suggestion (Band 6): health-sector adverts place this role at Band 8a. Knowledge, analysis, planning, policy, and freedom to act are scored at the Band 8a profile because the job shapes target architectures and advises design authorities for a whole domain.", "selfAssessmentFile": "enterprise-architect--band-8a--enterprise-architect.tsv" }, { "id": "senior-enterprise-architect", "slug": "senior-enterprise-architect", "title": "Senior enterprise architect", "band": "8b", "summary": "", "pcfLevel": "Senior enterprise architect", "pcfLevelDescription": "A senior enterprise architect supports lead architects in ensuring the strategy is developed, agreed and followed.\n\nAt this role level, you will:\n- network and communicate with stakeholders across domains or enterprises\n- identify opportunities for improvement\n- support a community or team\n- use best practice\n- use emerging technologies and approaches\n- play an active part in the team and understand how to deliver the team’s objectives to meet organisational goals\n- identify influences or risks\n- play a part in successful delivery of the long-term strategy", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Develop target architectures and transition roadmaps for one or more domains of the organisation.", "Shape business cases so that investments fit the target architecture and reuse shared platforms.", "Lead architecture reviews at design authorities and make recommendations on significant proposals.", "Plan the replacement or retirement of legacy clinical and corporate systems, including data migration and safety risks.", "Make sure interoperability, security, and information governance needs are built into roadmaps.", "Coach and guide enterprise and solution architects." ], "qualifications": [ "Extensive experience of enterprise or solution architecture across several domains.", "Knowledge of an enterprise architecture framework, such as TOGAF, or equivalent experience." ], "skills": [ { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-perspective", "slug": "pcf-commercial-perspective", "level": "working", "levelNumber": 2 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:enterprise-architecture", "slug": "pcf-enterprise-architecture", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-definition-and-shaping", "slug": "pcf-problem-definition-and-shaping", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 622, "jobEvaluationNotes": "Banded above the UK GDaD PCF grade suggestion (Band 7): health-sector adverts place this role at Band 8b. Planning is level 5 for long-term roadmaps with effects across the organisation; knowledge is level 8 for knowledge across business, information, application, and technology architecture.", "selfAssessmentFile": "enterprise-architect--band-8b--senior-enterprise-architect.tsv" }, { "id": "lead-enterprise-architect", "slug": "lead-enterprise-architect", "title": "Lead enterprise architect", "band": "8c", "summary": "", "pcfLevel": "Lead enterprise architect", "pcfLevelDescription": "A lead enterprise architect plays a high level role in ensuring the strategy is developed, agreed and followed.\n\nAt this role level, you will:\n- network and communicate with senior stakeholders across enterprises, and seek opportunities for improvement\n- support at least one community or team, or a combination of both\n- find and use best practice and emerging technologies and approaches\n- lead teams including enterprise architects and help them understand how to deliver the team’s objectives to meet organisational goals\n- horizon scan for influences or risks\n- support successful delivery of the long-term strategy\n- take a leading role in the overall direction of business and digital capabilities", "civilServiceGrades": "G7/G6", "responsibilities": [ "Own the enterprise architecture for a major part of the organisation, such as clinical systems or shared infrastructure.", "Chair or lead the architecture design authority and set the standards that projects must meet.", "Advise directors on investment priorities, supplier strategy, and technology risks.", "Work with partner organisations to align architectures across care pathways and shared records.", "Lead and develop enterprise architects and grow the architecture community of practice." ], "qualifications": [ "Extensive experience of enterprise architecture in a complex organisation." ], "skills": [ { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "level": "expert", "levelNumber": 4 }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "level": "expert", "levelNumber": 4 }, { "id": "pcf:commercial-perspective", "slug": "pcf-commercial-perspective", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:enterprise-architecture", "slug": "pcf-enterprise-architecture", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-definition-and-shaping", "slug": "pcf-problem-definition-and-shaping", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "3", "people": "4", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 658, "jobEvaluationNotes": "Banded above the UK GDaD PCF grade suggestion (Band 8b): health-sector adverts place this role at Band 8c. Information resources is level 6 because the job manages the architecture of information systems across a major part of the organisation; policy and people are above the Band 8b profile because it sets standards for all projects and leads enterprise architects.", "selfAssessmentFile": "enterprise-architect--band-8c--lead-enterprise-architect.tsv" }, { "id": "principal-enterprise-architect", "slug": "principal-enterprise-architect", "title": "Principal enterprise architect", "band": "8d", "summary": "", "pcfLevel": "Principal enterprise architect", "pcfLevelDescription": "A principal enterprise architect leads at the highest level and is responsible for ensuring the strategy is developed, agreed and followed.\n\nAt this role level, you will:\n- network and communicate with senior stakeholders across enterprises, and actively seek opportunities for improvement\n- support multiple communities and teams\n- find and use best practice\n- find and use emerging technologies and approaches\n- inspire other enterprise architects and help them understand how to meet organisational goals\n- horizon scan for external influences or risks\n- support successful delivery of the long-term strategy\n- be responsible for the overall direction of business and digital capabilities\n- be responsible for the creation, maintenance and consumption of a Digital Twin", "civilServiceGrades": "G6", "responsibilities": [ "Set the organisation's enterprise architecture vision, principles, and strategy, aligned with its health and care strategy.", "Advise the executive team and board on the architecture, risks, and value of major digital investments.", "Lead the organisation's architecture practice, governance, and standards.", "Represent the organisation in cross-organisation architecture and interoperability forums.", "Build architecture capability across the organisation, including recruitment and career paths." ], "qualifications": [ "Extensive experience of leading enterprise architecture across organisations." ], "skills": [ { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "level": "expert", "levelNumber": 4 }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "level": "expert", "levelNumber": 4 }, { "id": "pcf:commercial-perspective", "slug": "pcf-commercial-perspective", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "expert", "levelNumber": 4 }, { "id": "pcf:enterprise-architecture", "slug": "pcf-enterprise-architecture", "level": "expert", "levelNumber": 4 }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "level": "expert", "levelNumber": 4 }, { "id": "pcf:problem-definition-and-shaping", "slug": "pcf-problem-definition-and-shaping", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "expert", "levelNumber": 4 }, { "id": "information-governance", "slug": "information-governance", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "6", "financial-resources": "3", "people": "4", "information-resources": "6", "research": "2", "freedom-to-act": "6", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 703, "jobEvaluationNotes": "Banded above the UK GDaD PCF grade suggestion (Band 8c): health-sector adverts place this role at Band 8d. Policy and freedom to act are level 6 because the job holds corporate responsibility for the organisation's architecture vision, principles, and strategy.", "selfAssessmentFile": "enterprise-architect--band-8d--principal-enterprise-architect.tsv" } ], "sources": [] }, { "id": "solution-architect", "slug": "solution-architect", "title": "Solution architect", "family": "architecture", "summary": "Solution architects design how a new or changed service will work end to end, from user needs and clinical workflows to applications, data, integrations, hosting, and security. They make sure each solution fits the organisation's architecture, meets its safety, privacy, and interoperability needs, and can be built, run, and supported affordably.", "healthContext": [ "Solutions often combine bought clinical systems, in-house services, and shared platforms, so architects must design across supplier boundaries.", "Design choices can introduce clinical hazards, such as lost results or wrong patient matching, so solution designs feed into the clinical safety case.", "Every new data flow of patient information needs a lawful basis and a data protection impact assessment, so architects work closely with information governance.", "Interoperability with other health and care organisations, using standards such as HL7 FHIR, is usually a core requirement.", "Some solutions include software that is a medical device, which changes the design, assurance, and supplier requirements." ], "pcfRole": { "name": "Solution architect", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/solution-architect/", "description": "A solution architect designs solutions for problems that affect the organisation.\n\nIn this role, you will:\n- ensure a problem and the desired outcomes are properly defined\n- ensure the scope of a solution meets the organisation's requirements\n- stay up to date on technology trends and approaches\n- understand organisational objectives and external drivers, for example, legislation or financial constraints\n- work with others to develop business and technical strategies\n- work within business and technical constraints\n- design and document solutions so they can be implemented by the organisation\n- comply with standards and governance\n- communicate and work effectively with stakeholders\n- manage risks and decisions in a transparent way", "family": "Architecture" }, "esco": [ "e1c72b5f-4c5c-487c-a6df-e84b64a51dae" ], "levels": [ { "id": "associate-solution-architect", "slug": "associate-solution-architect", "title": "Associate solution architect", "band": "7", "summary": "", "pcfLevel": "Associate solution architect", "pcfLevelDescription": "An associate solution architect supports other solution architects to design solutions. You will usually work under supervision.\n\nAt this role level, you will:\n- support the design of solutions by working with stakeholders\n- help your team achieve its objectives", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Gather requirements from product teams, clinicians, and suppliers to inform solution designs.", "Draw current and target state diagrams, such as context, data flow, and integration views.", "Draft sections of solution designs and decision records under supervision.", "Check designs against architecture standards, security, and information governance requirements.", "Help prepare designs for review at design authorities." ], "qualifications": [ "Specialist knowledge of solution design, at master's level or equivalent experience.", "Experience of analysis, development, or technical design." ], "skills": [ { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "level": "working", "levelNumber": 2 }, { "id": "pcf:commercial-perspective", "slug": "pcf-commercial-perspective", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:problem-definition-and-shaping", "slug": "pcf-problem-definition-and-shaping", "level": "working", "levelNumber": 2 }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-design-throughout-the-life-cycle", "slug": "pcf-technical-design-throughout-the-life-cycle", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "7", "analytical": "5", "planning": "3", "physical-skills": "2", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 483, "jobEvaluationNotes": "Banded above the UK GDaD PCF grade suggestion (Band 6): health-sector adverts place this role at Band 7. Knowledge is scored at master's level or equivalent, because the job designs across applications, data, integration, and security.", "selfAssessmentFile": "solution-architect--band-7--associate-solution-architect.tsv" }, { "id": "solution-architect", "slug": "solution-architect", "title": "Solution architect", "band": "8a", "summary": "", "pcfLevel": "Solution architect", "pcfLevelDescription": "A solution architect is responsible for a single solution. They usually work independently on solutions where risk is low. They also often support or contribute to work led by more senior solution architects.\n\nAt this role level, you will:\n- build relationships with stakeholders across different business or technical areas in the organisation\n- be proactive in identifying opportunities to improve the organisation\n- follow best practice for solution design\n- use emerging technologies and approaches\n- help your team achieve its objective", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Design end-to-end solutions for lower-risk services, such as staff tools or simple patient-facing services.", "Compare options, including buying, building, and reusing shared platforms, and recommend one with clear reasons.", "Design integrations, data flows, and identity and access for the solution, using open standards where they exist.", "Contribute to hazard identification and data protection impact assessments for the solution.", "Present designs to design authorities and support delivery teams through build and go-live.", "Coach and review the work of associate solution architects." ], "qualifications": [ "Substantial experience of solution design or software engineering, at a level equivalent to a master's degree." ], "skills": [ { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "level": "working", "levelNumber": 2 }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-perspective", "slug": "pcf-commercial-perspective", "level": "working", "levelNumber": 2 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "working", "levelNumber": 2 }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-definition-and-shaping", "slug": "pcf-problem-definition-and-shaping", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-design-throughout-the-life-cycle", "slug": "pcf-technical-design-throughout-the-life-cycle", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 560, "jobEvaluationNotes": "Banded above the UK GDaD PCF grade suggestion (Band 7): health-sector adverts place this role at Band 8a. Planning, policy, and freedom to act are scored above the Band 7 profile because the job owns end-to-end designs and recommends options to design authorities.", "selfAssessmentFile": "solution-architect--band-8a--solution-architect.tsv" }, { "id": "senior-solution-architect", "slug": "senior-solution-architect", "title": "Senior solution architect", "band": "8b", "summary": "", "pcfLevel": "Senior solution architect", "pcfLevelDescription": "A senior solution architect is responsible for a single, more complex, solution. They usually work on solutions where the risk is moderate. They may lead and coach other solution architects.\n\nAt this role level, you will:\n- build relationships with senior stakeholders across different business or technical areas in the organisation\n- be proactive in identifying opportunities to improve the organisation\n- support multiple architecture projects\n- find and use emerging technologies and approaches\n- support others to follow best practice for solution architecture", "civilServiceGrades": "G7", "responsibilities": [ "Design complex solutions of moderate risk, such as clinical systems or services used across several organisations.", "Lead technical evaluation of supplier products in procurements, including interoperability, security, and safety.", "Design for resilience and business continuity where the solution supports care around the clock.", "Work with clinical safety officers so that design decisions and risk controls are recorded in the safety case.", "Coach and review the work of other solution architects." ], "qualifications": [ "Extensive experience of designing complex solutions across several disciplines, at a level beyond a master's degree." ], "skills": [ { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "level": "working", "levelNumber": 2 }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-perspective", "slug": "pcf-commercial-perspective", "level": "working", "levelNumber": 2 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-definition-and-shaping", "slug": "pcf-problem-definition-and-shaping", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-design-throughout-the-life-cycle", "slug": "pcf-technical-design-throughout-the-life-cycle", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "awareness", "levelNumber": 1 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 604, "jobEvaluationNotes": "Banded above the UK GDaD PCF grade suggestion (Band 8a): health-sector adverts place this role at Band 8b. Knowledge is scored at level 8 for specialist knowledge across several disciplines, such as applications, data, integration, security, and clinical safety.", "selfAssessmentFile": "solution-architect--band-8b--senior-solution-architect.tsv" }, { "id": "lead-solution-architect", "slug": "lead-solution-architect", "title": "Lead solution architect", "band": "8c", "summary": "", "pcfLevel": "Lead solution architect", "pcfLevelDescription": "A lead solution architect is responsible for a group of solution architecture projects, or a single more complex area. They may lead teams of more junior solution architects.\n\nAt this role level, you will:\n- build relationships with senior stakeholders across multiple business or technical areas in the organisation\n- be proactive in identifying opportunities to improve the organisation\n- support multiple architecture projects or programmes\n- find and use emerging technologies and approaches\n- develop best practice for solution architecture", "civilServiceGrades": "G7/G6", "responsibilities": [ "Lead the solution architecture for a programme or a complex area, such as an electronic patient record replacement.", "Make sure solutions across the programme are consistent, interoperable, and aligned with the target architecture.", "Advise programme boards on design risks, dependencies, supplier choices, and costs.", "Assure the designs of other solution architects at design authorities.", "Lead and develop a team of solution architects." ], "qualifications": [ "Extensive experience of leading solution architecture for complex programmes." ], "skills": [ { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "level": "expert", "levelNumber": 4 }, { "id": "pcf:commercial-perspective", "slug": "pcf-commercial-perspective", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-definition-and-shaping", "slug": "pcf-problem-definition-and-shaping", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:technical-design-throughout-the-life-cycle", "slug": "pcf-technical-design-throughout-the-life-cycle", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "expert", "levelNumber": 4 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "3", "people": "4", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 655, "jobEvaluationNotes": "Banded above the UK GDaD PCF grade suggestion (Band 8b): health-sector adverts place this role at Band 8c. Planning, policy, and people are scored above the Band 8b profile because the job plans the architecture of a whole programme and leads a team of solution architects.", "selfAssessmentFile": "solution-architect--band-8c--lead-solution-architect.tsv" }, { "id": "principal-solution-architect", "slug": "principal-solution-architect", "title": "Principal solution architect", "band": "8d", "summary": "", "pcfLevel": "Principal solution architect", "pcfLevelDescription": "A principal solution architect can be responsible for a large programme or group of solution architecture projects, or a single, very complex or critical business area.\n\nAt this role level, you will:\n- lead teams of more junior solution architects\n- lead multiple architecture projects or programmes\n- build relationships with senior stakeholders across multiple business or technical areas in the organisation and its partners\n- be proactive in identifying opportunities to improve the organisation and its partners\n- work with technology partners to inform their roadmaps\n- take a leading role in the overall direction of business and digital capabilities\n- inspire other architects and help them understand how to meet organisational goals", "civilServiceGrades": "G6", "responsibilities": [ "Lead solution architecture for the organisation's largest or most critical programmes.", "Set solution architecture standards, patterns, and methods for the organisation.", "Advise directors and partner organisations on the design of critical, shared health and care services.", "Resolve the hardest design conflicts between programmes, suppliers, and partner organisations.", "Lead the solution architecture practice and develop its people." ], "qualifications": [ "Extensive experience of leading solution architecture across multiple programmes or organisations." ], "skills": [ { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "level": "expert", "levelNumber": 4 }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "level": "expert", "levelNumber": 4 }, { "id": "pcf:commercial-perspective", "slug": "pcf-commercial-perspective", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "expert", "levelNumber": 4 }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "level": "expert", "levelNumber": 4 }, { "id": "pcf:problem-definition-and-shaping", "slug": "pcf-problem-definition-and-shaping", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:technical-design-throughout-the-life-cycle", "slug": "pcf-technical-design-throughout-the-life-cycle", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "expert", "levelNumber": 4 }, { "id": "information-governance", "slug": "information-governance", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "6", "research": "2", "freedom-to-act": "6", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 699, "jobEvaluationNotes": "Banded above the UK GDaD PCF grade suggestion (Band 8c): health-sector adverts place this role at Band 8d. Freedom to act is level 6 because the job sets the organisation's solution architecture standards; financial resources and people are level 4 because it leads the practice and its budget.", "selfAssessmentFile": "solution-architect--band-8d--principal-solution-architect.tsv" } ], "sources": [] }, { "id": "technical-architect", "slug": "technical-architect", "title": "Technical architect", "family": "architecture", "summary": "Technical architects design the technical structure of the organisation's digital health services: the components, platforms, hosting, integration patterns, and non-functional qualities such as security, performance, and resilience. They work closely with developers and DevOps engineers, give technical leadership to delivery teams, and make sure services are built to last and safe to run.", "healthContext": [ "Clinical services often need high availability and fast recovery, so technical designs must plan for failure and degraded running.", "Designs must protect confidential health information through encryption, access control, and audit by default.", "Services connect to many clinical systems and shared platforms, often through HL7 FHIR APIs and messaging, so integration patterns are central to the design.", "Technical design choices, such as caching, retries, and time handling, can cause clinical hazards, so architects contribute to safety cases.", "Legacy clinical systems and medical devices may constrain choices of technology, networking, and hosting." ], "pcfRole": { "name": "Technical architect", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/technical-architect/", "description": "A technical architect provides technical leadership and architectural design.", "family": "Architecture" }, "esco": [ "d0aa0792-4345-474b-9365-686cf4869d2e", "2fb96c6c-8d0b-4ef0-b1ee-3e493305e4eb" ], "levels": [ { "id": "associate-technical-architect", "slug": "associate-technical-architect", "title": "Associate technical architect", "band": "6", "summary": "", "pcfLevel": "Associate technical architect", "pcfLevelDescription": "An associate technical architect supports technical architects in putting forward designs as solutions to technology challenges, usually under supervision.\n\nAt this role level, you will:\n- work closely with developers when designing appropriate solutions\n- have an understanding of the overall strategy and how your work supports it", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Draw technical diagrams and document the components, hosting, and integrations of existing services.", "Research technology options and summarise their pros and cons, with guidance.", "Work with developers to check that builds follow agreed designs and patterns.", "Record technical decisions and keep design documents up to date." ], "qualifications": [ "A degree in computing or a related subject, or equivalent experience in software or infrastructure engineering.", "Specialist knowledge of technical design, at postgraduate diploma level or equivalent experience." ], "skills": [ { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-design-throughout-the-life-cycle", "slug": "pcf-technical-design-throughout-the-life-cycle", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "2", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "1", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 412, "jobEvaluationNotes": "Banded above the UK GDaD PCF grade suggestion (Band 5): health-sector adverts place this role at Band 6. Knowledge is scored at postgraduate diploma level, and information resources at level 5 because the job designs parts of major information systems.", "selfAssessmentFile": "technical-architect--band-6--associate-technical-architect.tsv" }, { "id": "technical-architect", "slug": "technical-architect", "title": "Technical architect", "band": "7", "summary": "", "pcfLevel": "Technical architect", "pcfLevelDescription": "A technical architect is responsible for the design and build of technical architecture.\n\nAt this role level, you will:\n- undertake structured analysis of technical issues, translating this analysis into technical designs that describe a solution\n- be consulted about design and provide design patterns\n- identify deeper issues that need fixing\n- look for opportunities to collaborate and reuse components, communicating with both technical and non-technical stakeholders", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Design the technical architecture for a service, including components, hosting, integration, and security.", "Provide design patterns to delivery teams and review their technical designs and code structure.", "Define non-functional requirements, such as availability, performance, and recovery targets, with service owners.", "Identify technical debt and unsupported technology, and plan how to fix it.", "Identify technical hazards and controls for the clinical safety case." ], "qualifications": [ "Specialist knowledge of technical architecture, at master's level or equivalent experience.", "Experience of designing or building production software or infrastructure." ], "skills": [ { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "level": "working", "levelNumber": 2 }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "level": "working", "levelNumber": 2 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "working", "levelNumber": 2 }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "level": "working", "levelNumber": 2 }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-design-throughout-the-life-cycle", "slug": "pcf-technical-design-throughout-the-life-cycle", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "3", "physical-skills": "2", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 496, "jobEvaluationNotes": "Banded at the UK GDaD PCF grade suggestion of Band 7, in line with health-sector adverts for this role. Knowledge is scored at master's level or equivalent for specialist knowledge across the range of technical architecture.", "selfAssessmentFile": "technical-architect--band-7--technical-architect.tsv" }, { "id": "senior-technical-architect", "slug": "senior-technical-architect", "title": "Senior technical architect", "band": "8a", "summary": "", "pcfLevel": "Senior technical architect", "pcfLevelDescription": "A senior technical architect works on large or multiple pieces of work that are complex or risky.\n\nAt this role level, you will:\n- define strategy and be central to assuring services\n- regularly collaborate and find agreement with senior stakeholders, providing direction and challenge\n- be proactive in identifying problems and translating these into non-technical descriptions that can be widely understood\n- mentor and coach junior colleagues", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Lead the technical design of large, complex, or high-risk services, such as clinical systems and shared integration platforms.", "Set technical direction for one or more delivery teams and challenge designs that add risk.", "Design for resilience, disaster recovery, and secure running, and check that teams test it.", "Explain technical risks and trade-offs to service owners, clinical leads, and senior stakeholders in plain language.", "Mentor and coach technical architects and senior developers." ], "qualifications": [ "Substantial experience of technical design for complex services, at a level equivalent to a master's degree." ], "skills": [ { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "level": "working", "levelNumber": 2 }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "level": "working", "levelNumber": 2 }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-design-throughout-the-life-cycle", "slug": "pcf-technical-design-throughout-the-life-cycle", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 560, "jobEvaluationNotes": "Banded above the UK GDaD PCF grade suggestion (Band 7): health-sector adverts place this role at Band 8a. Planning, policy, and freedom to act are scored above the Band 7 profile because the job sets technical direction for several teams with little supervision.", "selfAssessmentFile": "technical-architect--band-8a--senior-technical-architect.tsv" }, { "id": "lead-technical-architect", "slug": "lead-technical-architect", "title": "Lead technical architect", "band": "8b", "summary": "", "pcfLevel": "Lead technical architect", "pcfLevelDescription": "A lead technical architect works with multiple projects or teams on problems that require broad architectural thinking.\n\nAt this role level, you will:\n- be responsible for leading the technical design of systems and services, justifying and communicating design decisions\n- assure other services and system quality, ensuring the technical work fits into the broader strategy for government\n- explore the benefits of cross-government alignment\n- provide mentoring within teams\n- provide leadership to other architects", "civilServiceGrades": "G7/G6", "responsibilities": [ "Lead the technical architecture across several services or teams, setting shared patterns and standards.", "Assure the technical quality of designs at design authorities, including security, resilience, and interoperability.", "Shape the organisation's technology roadmap with enterprise architects and engineering leads.", "Advise senior leaders on technology choices, platform investment, and technical risk.", "Lead and develop technical architects." ], "qualifications": [ "Extensive experience of leading technical architecture for complex services." ], "skills": [ { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "level": "expert", "levelNumber": 4 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:technical-design-throughout-the-life-cycle", "slug": "pcf-technical-design-throughout-the-life-cycle", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 613, "jobEvaluationNotes": "", "selfAssessmentFile": "technical-architect--band-8b--lead-technical-architect.tsv" }, { "id": "principal-technical-architect", "slug": "principal-technical-architect", "title": "Principal technical architect", "band": "8c", "summary": "", "pcfLevel": "Principal technical architect", "pcfLevelDescription": "A principal technical architect leads at the highest level and is responsible for making sure the strategy is agreed and followed.\n\nAt this role level, you will:\n- network and communicate with senior stakeholders across organisations\n- proactively seek opportunities for digital transformation\n- support multiple teams, finding and using best practice and emerging technologies\n- inspire other architects and help them understand how to deliver the goals of the organisation\n- be responsible for governance, solving complex and high risk issues or delivering architecture design", "civilServiceGrades": "G6", "responsibilities": [ "Set the organisation's technical architecture strategy, principles, and standards.", "Govern technical design across the organisation, including the technical design authority.", "Advise the executive team on major technology decisions, such as hosting strategy and platform consolidation.", "Represent the organisation in cross-organisation technical and standards communities.", "Inspire and develop architects across the organisation." ], "qualifications": [ "Extensive experience of leading technical architecture across multiple teams or organisations." ], "skills": [ { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "level": "expert", "levelNumber": 4 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:technical-design-throughout-the-life-cycle", "slug": "pcf-technical-design-throughout-the-life-cycle", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "expert", "levelNumber": 4 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "3", "people": "3", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 662, "jobEvaluationNotes": "", "selfAssessmentFile": "technical-architect--band-8c--principal-technical-architect.tsv" } ], "sources": [] }, { "id": "data-architect", "slug": "data-architect", "title": "Data architect", "family": "architecture", "summary": "Data architects design how the organisation structures, stores, moves, and governs its health and care data, so that it can be used safely for direct care, service planning, and research. They design data models, data platforms, and data flows, set data standards, and make sure clinical meaning, quality, and confidentiality are kept from end to end.", "healthContext": [ "Health data must keep its clinical meaning, so data models use clinical terminologies such as SNOMED CT and classifications such as ICD.", "Data used for direct care and data used for planning or research have different legal bases, so architects design for separation, de-identification, and controlled access.", "Data comes from many clinical and care systems of varying quality, so architects design for data quality checks, patient matching, and lineage.", "Shared care records and data exchange depend on common models such as HL7 FHIR resources and agreed national or international datasets.", "Records must be kept for long retention periods, so designs must plan for archiving and access to historical data." ], "pcfRole": { "name": "Data architect", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/data-architect/", "description": "A data architect sets the vision for the organisation’s use of data, through data design, to ensure that data is managed properly and meets the organisation’s needs.", "family": "Architecture" }, "esco": [ "8d9ec84d-cf2d-4179-87bc-335cda54a427", "1562c7a3-c7d9-419d-b9b6-db26610bcf84" ], "levels": [ { "id": "data-architect", "slug": "data-architect", "title": "Data architect", "band": "8a", "summary": "", "pcfLevel": "Data architect", "pcfLevelDescription": "A data architect designs and builds data models to fulfil the strategic data needs of the organisation, as defined by chief data architects.\n\nAt this role level, you will:\n- design, support and provide guidance for the upgrade, management, decommission and archive of data in compliance with data policy\n- provide input into data dictionaries\n- define and maintain the data technology architecture, including metadata, integration and business intelligence or data warehouse architecture", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Design logical and physical data models for clinical and operational data, using clinical terminologies where needed.", "Design data flows and data platform components, such as warehouse, lakehouse, and integration layers.", "Define metadata, data dictionary entries, and lineage for the datasets in your area.", "Design de-identification and access controls so that data is used only for its lawful purpose.", "Work with data quality and clinical coding colleagues to fix structural causes of poor data.", "Guide data engineers and analysts on data models and standards." ], "qualifications": [ "Substantial experience of data modelling and data platform design, at a level equivalent to a master's degree." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-data", "slug": "pcf-communicating-data", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-analysis-and-synthesis", "slug": "pcf-data-analysis-and-synthesis", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-governance-data-architect", "slug": "pcf-data-governance-data-architect", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-modelling", "slug": "pcf-data-modelling", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-standards", "slug": "pcf-data-standards", "level": "working", "levelNumber": 2 }, { "id": "pcf:metadata-management", "slug": "pcf-metadata-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:turning-business-problems-into-data-design", "slug": "pcf-turning-business-problems-into-data-design", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "data-quality", "slug": "data-quality", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 560, "jobEvaluationNotes": "Banded above the UK GDaD PCF grade suggestion (Band 7): health-sector adverts place this role at Band 8a. Planning, policy, and freedom to act are scored above the Band 7 profile because the job designs data platforms and controls used across many services.", "selfAssessmentFile": "data-architect--band-8a--data-architect.tsv" }, { "id": "senior-data-architect", "slug": "senior-data-architect", "title": "Senior data architect", "band": "8b", "summary": "", "pcfLevel": "Senior data architect", "pcfLevelDescription": "A senior data architect delivers the vision for the organisation as set by the chief data architect.\n\nAt this role level, you will:\n- design data models and metadata systems\n- help chief data architects to interpret an organisation’s needs\n- provide oversight and advice to other data architects who are designing and producing data artefacts\n- design and support the management of data dictionaries\n- make sure that your teams are working to the standards set for the organisation by the chief data architects\n- work with technical architects to make sure that an organisation’s systems are designed in accordance with the appropriate data architecture", "civilServiceGrades": "G7/G6", "responsibilities": [ "Design the data architecture for a major domain, such as the shared care record or the analytics platform.", "Make sure data designs across teams follow the organisation's data standards and models.", "Design how data is shared with partner organisations, including standards, controls, and data sharing agreements.", "Advise information governance and clinical safety colleagues on the data risks of new designs.", "Review and guide the work of data architects." ], "qualifications": [ "Extensive experience of data architecture for complex organisations." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-data", "slug": "pcf-communicating-data", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-analysis-and-synthesis", "slug": "pcf-data-analysis-and-synthesis", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-governance-data-architect", "slug": "pcf-data-governance-data-architect", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-modelling", "slug": "pcf-data-modelling", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-standards", "slug": "pcf-data-standards", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:metadata-management", "slug": "pcf-metadata-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "working", "levelNumber": 2 }, { "id": "pcf:turning-business-problems-into-data-design", "slug": "pcf-turning-business-problems-into-data-design", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "data-quality", "slug": "data-quality", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 613, "jobEvaluationNotes": "", "selfAssessmentFile": "data-architect--band-8b--senior-data-architect.tsv" }, { "id": "chief-data-architect", "slug": "chief-data-architect", "title": "Chief data architect", "band": "8c", "summary": "", "pcfLevel": "Chief data architect", "pcfLevelDescription": "A chief data architect sets the vision for the organisation’s use of data as directed by the appropriate governance body.\n\nAt this role level, you will:\n- oversee the design of multiple data models and have a broad understanding of how each model fulfils the needs of the organisation\n- be accountable for supporting and aligning to the organisation’s data strategy\n- champion data architecture both internally and through collaborating and communicating at the most senior levels across government\n- set the standards and ways of working for the data architecture community\n- be accountable for assuring data models at the level of a project or enterprise\n- provide advice to project teams and oversee the management of the full data product life cycle\n- be responsible for ensuring that the organisation’s systems are designed in accordance with the enterprise data architecture", "civilServiceGrades": "G6", "responsibilities": [ "Set the organisation's data architecture vision and roadmap, in line with its data strategy.", "Own the organisation's enterprise data model, data standards, and data dictionary.", "Advise the executive team and data governance bodies on data architecture, risks, and investment.", "Represent the organisation in cross-organisation data standards and interoperability work.", "Lead the data architecture practice and develop its people." ], "qualifications": [ "Extensive experience of leading data architecture across organisations." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-data", "slug": "pcf-communicating-data", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-analysis-and-synthesis", "slug": "pcf-data-analysis-and-synthesis", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-governance-data-architect", "slug": "pcf-data-governance-data-architect", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-modelling", "slug": "pcf-data-modelling", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-standards", "slug": "pcf-data-standards", "level": "expert", "levelNumber": 4 }, { "id": "pcf:metadata-management", "slug": "pcf-metadata-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:turning-business-problems-into-data-design", "slug": "pcf-turning-business-problems-into-data-design", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "expert", "levelNumber": 4 }, { "id": "information-governance", "slug": "information-governance", "level": "expert", "levelNumber": 4 }, { "id": "data-quality", "slug": "data-quality", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "3", "people": "3", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 662, "jobEvaluationNotes": "", "selfAssessmentFile": "data-architect--band-8c--chief-data-architect.tsv" } ], "sources": [] }, { "id": "security-architect", "slug": "security-architect", "title": "Security architect", "family": "architecture", "summary": "Security architects design the security of the organisation's digital health services, so that patient information stays confidential, accurate, and available when care needs it. They set security patterns and controls, assess the security risk of new designs and suppliers, and help teams make risk-based decisions that keep services both safe and usable for clinicians and patients.", "healthContext": [ "Health organisations are frequent targets of ransomware and data theft, and an attack can stop clinical services, so availability is as important as confidentiality.", "Security controls must not get in the way of urgent care, so designs balance strong authentication with fast access in clinical settings.", "Connected medical devices and legacy clinical systems often cannot be patched quickly, so architects design compensating controls such as segmentation.", "Many staff, partner organisations, and suppliers need access to patient records, so identity, role-based access, and audit are central.", "Security designs must support information governance duties and published security standards, such as ISO/IEC 27001." ], "pcfRole": { "name": "Security architect", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/security-architect/", "description": "A security architect designs and builds secure solutions.", "family": "Architecture" }, "esco": [ "e1c72b5f-4c5c-487c-a6df-e84b64a51dae", "7754d570-9519-48c2-b1c9-8e165f8bca0f" ], "levels": [ { "id": "security-architect", "slug": "security-architect", "title": "Security architect", "band": "8a", "summary": "", "pcfLevel": "Security architect", "pcfLevelDescription": "A security architect creates and designs security for a system or service, maintains security documentation and develops architecture patterns and security approaches to new technologies.\n\nAt this role level, you will:\n- recommend security controls and identify solutions that support a business objective\n- provide specialist advice and recommend approaches across teams and various stakeholders\n- communicate widely with other stakeholders\n- advise on important security-related technologies and assess the risk associated with proposed changes\n- inspire and influence others to execute security principles\n- help review other people’s work", "civilServiceGrades": "HEO/SEO/G7", "responsibilities": [ "Design security controls for services and systems, including identity, encryption, logging, and network protection.", "Assess the security of new designs and supplier products, and record risks and recommended controls.", "Develop security patterns that delivery teams can reuse, such as for patient login and staff single sign-on.", "Advise on compensating controls for medical devices and legacy clinical systems that cannot be updated easily.", "Work with information governance and clinical safety colleagues so that security, privacy, and safety risks are assessed together.", "Coach security engineers and other architects in secure design." ], "qualifications": [ "Substantial experience of security architecture or security engineering, at a level equivalent to a master's degree.", "A recognised security qualification or equivalent experience." ], "skills": [ { "id": "pcf:analysis", "slug": "pcf-analysis", "level": "working", "levelNumber": 2 }, { "id": "pcf:communication-security-architect", "slug": "pcf-communication-security-architect", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-secure-systems", "slug": "pcf-designing-secure-systems", "level": "working", "levelNumber": 2 }, { "id": "pcf:enabling-and-informing-risk-based-decisions", "slug": "pcf-enabling-and-informing-risk-based-decisions", "level": "working", "levelNumber": 2 }, { "id": "pcf:research-and-innovation", "slug": "pcf-research-and-innovation", "level": "working", "levelNumber": 2 }, { "id": "pcf:security-technology", "slug": "pcf-security-technology", "level": "working", "levelNumber": 2 }, { "id": "pcf:understanding-security-implications-of-transformation", "slug": "pcf-understanding-security-implications-of-transformation", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "practitioner", "levelNumber": 3 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 560, "jobEvaluationNotes": "Banded above the UK GDaD PCF grade suggestion (Band 6): health-sector adverts place this role at Band 8a. Analysis and freedom to act are scored above the Band 7 profile because the job designs security for critical clinical systems with little supervision.", "selfAssessmentFile": "security-architect--band-8a--security-architect.tsv" }, { "id": "lead-security-architect", "slug": "lead-security-architect", "title": "Lead security architect", "band": "8b", "summary": "", "pcfLevel": "Lead security architect", "pcfLevelDescription": "A lead security architect undertakes complex work of a high risk level, often working on several projects.\n\nAt this role level, you will:\n- interact with senior stakeholders across departments\n- reach and influence a wide range of people across larger teams and communities\n- research and apply innovative security architecture solutions to new or existing problems and be able to justify and communicate design decisions\n- develop vision, principles and strategy for security architects for one project or technology\n- work out subtle security needs\n- understand the impact of decisions, balancing requirements and deciding between approaches\n- produce particular patterns and support quality assurance\n- be the point of escalation for architects in lower grade roles\n- lead the technical design of systems and services", "civilServiceGrades": "G7/G6", "responsibilities": [ "Lead security architecture for several high-risk projects or a major area, such as clinical systems or cloud hosting.", "Set security principles and standards for designs in your area and assure them at design authorities.", "Advise senior risk owners on security risks and the options to manage them.", "Design security for data shared with partner organisations and suppliers.", "Lead and develop security architects." ], "qualifications": [ "Extensive experience of security architecture for complex services." ], "skills": [ { "id": "pcf:analysis", "slug": "pcf-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communication-security-architect", "slug": "pcf-communication-security-architect", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-secure-systems", "slug": "pcf-designing-secure-systems", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:enabling-and-informing-risk-based-decisions", "slug": "pcf-enabling-and-informing-risk-based-decisions", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:research-and-innovation", "slug": "pcf-research-and-innovation", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:security-technology", "slug": "pcf-security-technology", "level": "expert", "levelNumber": 4 }, { "id": "pcf:understanding-security-implications-of-transformation", "slug": "pcf-understanding-security-implications-of-transformation", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "expert", "levelNumber": 4 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "practitioner", "levelNumber": 3 }, { "id": "security-operations", "slug": "security-operations", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 613, "jobEvaluationNotes": "", "selfAssessmentFile": "security-architect--band-8b--lead-security-architect.tsv" }, { "id": "principal-security-architect", "slug": "principal-security-architect", "title": "Principal security architect", "band": "8c", "summary": "", "pcfLevel": "Principal security architect", "pcfLevelDescription": "A principal security architect works on services of high complexity and risk, making decisions to enable the business to achieve its needs.\n\nAt this role level, you will:\n- work on projects with high strategic impact, setting a strategy that can be used in the long term and across the breadth of the organisation\n- communicate with a broad range of senior stakeholders and be responsible for defining the vision, principles and strategy for security architects\n- recommend security design across several projects or technologies, up to an organisational or inter-organisational level\n- have a deep and evolving level of technical expertise, so you can act as an exemplar\n- make and influence important business and architectural decisions\n- research, identify, validate and adopt new technologies and methodologies\n- be a recognised expert and demonstrate this expertise by solving unprecedented issues and problems\n- further the profession, demonstrating and sharing best practice within and outside the organisation", "civilServiceGrades": "G6", "responsibilities": [ "Set the organisation's security architecture vision, principles, and strategy.", "Advise the executive team and board on cyber security risk to patient care and services.", "Make sure cyber resilience, including recovery from a major attack, is designed into critical clinical services.", "Represent the organisation in cross-organisation cyber security and standards communities.", "Lead the security architecture practice and develop its people." ], "qualifications": [ "Extensive experience of leading security architecture across organisations." ], "skills": [ { "id": "pcf:analysis", "slug": "pcf-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:communication-security-architect", "slug": "pcf-communication-security-architect", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-secure-systems", "slug": "pcf-designing-secure-systems", "level": "expert", "levelNumber": 4 }, { "id": "pcf:enabling-and-informing-risk-based-decisions", "slug": "pcf-enabling-and-informing-risk-based-decisions", "level": "expert", "levelNumber": 4 }, { "id": "pcf:research-and-innovation", "slug": "pcf-research-and-innovation", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:security-technology", "slug": "pcf-security-technology", "level": "expert", "levelNumber": 4 }, { "id": "pcf:understanding-security-implications-of-transformation", "slug": "pcf-understanding-security-implications-of-transformation", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "expert", "levelNumber": 4 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "expert", "levelNumber": 4 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "practitioner", "levelNumber": 3 }, { "id": "security-operations", "slug": "security-operations", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "3", "people": "3", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 662, "jobEvaluationNotes": "", "selfAssessmentFile": "security-architect--band-8c--principal-security-architect.tsv" } ], "sources": [] }, { "id": "network-architect", "slug": "network-architect", "title": "Network architect", "family": "architecture", "summary": "Network architects design the local, wide area, wireless, and cloud networks that connect the organisation's sites, staff, clinical systems, and medical devices. They make sure networks are fast, resilient, and secure enough for care that never stops, and they plan how networks change as services move to the cloud and connect with partner organisations.", "healthContext": [ "Clinical systems, telephony, and medical devices depend on the network, so an outage can stop care; designs need resilience and tested failover.", "Networks often carry connected medical devices that are hard to patch, so architects design segmentation and monitoring to protect them.", "Staff work across hospitals, clinics, community settings, and patients' homes, so designs must support secure mobile and remote access.", "Networks connect to shared health and care networks and partner organisations, which set their own connection and security requirements.", "Changes to clinical areas need careful planning around patient care, for example scheduling work outside busy periods." ], "pcfRole": { "name": "Network architect", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/network-architect/", "description": "A network architect is responsible for network designs and specifications, including cloud networks.", "family": "Architecture" }, "esco": [ "e0b544dd-b621-4126-a55e-054af25c6ea0" ], "levels": [ { "id": "associate-network-architect", "slug": "associate-network-architect", "title": "Associate network architect", "band": "6", "summary": "", "pcfLevel": "Associate network architect", "pcfLevelDescription": "An associate network architect works with network architects on designs and specifications, with guidance.\n\nAt this role level, you will:\n- be aware and knowledgeable of new technology solutions and produce network design policy\n- draft recommendations for network support, creating and maintaining network plans and planning infrastructure runs\n- ensure designs meet SLAs (service level agreements) and develop an understanding of common tools\n- have an understanding of one or two of the following network technologies: LAN (local area network), WAN (wide area network), wifi, data centre LAN, SD (software-defined) networks, telephony, mobile solutions infrastructure, unified comms, network management solutions, network specific security and remote access technologies and approaches\n- collaborate with engineers to ensure systems are practically designed", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Draft network designs, diagrams, and specifications with guidance from network architects.", "Survey sites and gather requirements for clinical areas, including wireless coverage and device connections.", "Keep records of network topology, addressing, and connected devices up to date.", "Check that designs meet service levels and security standards before review." ], "qualifications": [ "A degree in computing or networking, a recognised networking qualification, or equivalent experience.", "Specialist knowledge of network design, at postgraduate diploma level or equivalent experience." ], "skills": [ { "id": "pcf:governance-and-assurance", "slug": "pcf-governance-and-assurance", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:it-infrastructure", "slug": "pcf-it-infrastructure", "level": "working", "levelNumber": 2 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:troubleshooting-and-problem-resolution", "slug": "pcf-troubleshooting-and-problem-resolution", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "2", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "1", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 412, "jobEvaluationNotes": "Banded above the UK GDaD PCF grade suggestion (Band 5): health-sector adverts place this role at Band 6. Knowledge is scored at postgraduate diploma level, and information resources at level 5 because the job designs parts of the network that major information systems depend on.", "selfAssessmentFile": "network-architect--band-6--associate-network-architect.tsv" }, { "id": "network-architect", "slug": "network-architect", "title": "Network architect", "band": "7", "summary": "", "pcfLevel": "Network architect", "pcfLevelDescription": "A network architect has responsibility for network designs and specifications to support business strategies using common tools.\n\nAt this role level, you will:\n- research new technologies and solutions, and ensure appropriate levels of assurance\n- plan, direct and co-ordinate activities, engaging with other stakeholders to manage and implement a programme\n- agree SLAs (service level agreements) and engage with third party vendors\n- have an understanding of most of the following network technologies: LAN (local area network), WAN (wide area network), wifi, data-centre LAN, SD (software-defined) networks, telephony, mobile solutions infrastructure, unified comms, network management solutions, network-specific security and remote access technologies and approaches\n- coach and mentor associate network architects where appropriate\n- collaborate with engineers to ensure systems are practically designed", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Design local, wide area, wireless, and cloud network solutions for sites and services.", "Design network segmentation for medical devices, clinical systems, and guest access.", "Plan network changes in clinical areas with service leads so that care is not disrupted.", "Agree service levels with suppliers and connection requirements with partner networks.", "Assess new network technologies and their fit with the organisation's security standards." ], "qualifications": [ "Specialist knowledge of network architecture, at master's level or equivalent experience.", "Experience of designing and supporting enterprise networks." ], "skills": [ { "id": "pcf:governance-and-assurance", "slug": "pcf-governance-and-assurance", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:it-infrastructure", "slug": "pcf-it-infrastructure", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:troubleshooting-and-problem-resolution", "slug": "pcf-troubleshooting-and-problem-resolution", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "3", "physical-skills": "2", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 496, "jobEvaluationNotes": "Banded above the UK GDaD PCF grade suggestion (Band 6): health-sector adverts place this role at Band 7. Knowledge is scored at master's level or equivalent for specialist knowledge across local, wide area, wireless, and cloud networks.", "selfAssessmentFile": "network-architect--band-7--network-architect.tsv" }, { "id": "lead-network-architect", "slug": "lead-network-architect", "title": "Lead network architect", "band": "8a", "summary": "", "pcfLevel": "Lead network architect", "pcfLevelDescription": "A lead network architect is accountable for designs and networks representing their business area.\n\nAt this role level, you will:\n- be a point of escalation\n- actively input into governance forums that determine IT strategy\n- cascade messages, standards and best practice from other architecture teams and design authorities to the network architecture team\n- act as a subject matter expert for network architects\n- represent network architects internally and externally\n- have an understanding of all network technology including LAN (local area network), WAN (wide area network), wifi, data centre LAN, SD (software-defined) networks, telephony, mobile solutions infrastructure, unified comms, network management solutions, and network specific security and remote access technologies and approaches\n- champion new technologies and solutions\n- coach and mentor network architects and associate network architects\n- be a strategic thinker who can communicate network concepts to technical and non-technical stakeholders", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Own the network architecture for the organisation, including its sites, data centres, and cloud connections.", "Set network design standards and assure designs at the design authority.", "Design network resilience and recovery for critical clinical services, and make sure it is tested.", "Advise on network investment, supplier contracts, and the network risks of new services.", "Act as the expert point of escalation and guide other network architects and engineers." ], "qualifications": [ "Substantial experience of network architecture for complex organisations, at a level equivalent to a master's degree." ], "skills": [ { "id": "pcf:governance-and-assurance", "slug": "pcf-governance-and-assurance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:it-infrastructure", "slug": "pcf-it-infrastructure", "level": "expert", "levelNumber": 4 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "expert", "levelNumber": 4 }, { "id": "pcf:troubleshooting-and-problem-resolution", "slug": "pcf-troubleshooting-and-problem-resolution", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "awareness", "levelNumber": 1 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "6", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 572, "jobEvaluationNotes": "Banded above the UK GDaD PCF grade suggestion (Band 7): health-sector adverts place this role at Band 8a. Information resources is level 6 because the job owns the network architecture that all of the organisation's information systems depend on.", "selfAssessmentFile": "network-architect--band-8a--lead-network-architect.tsv" } ], "sources": [] }, { "id": "business-architect", "slug": "business-architect", "title": "Business architect", "family": "architecture", "summary": "Business architects build a clear, joined-up view of how the organisation delivers health and care: its capabilities, services, care pathways, processes, and information. They use that view to show where change is needed, to connect strategy with programmes, and to make sure digital change improves care for patients and the working lives of clinicians and care staff.", "healthContext": [ "Care pathways cross teams, settings, and organisations, so business architects model services from the patient's point of view, not only by department.", "Change in clinical processes can affect patient safety and staff workload, so models are built with clinicians and care staff and checked against real practice.", "Health and care strategy is shaped by policy, regulation, and funding rules, which architects must translate into practical capability changes.", "Many capabilities are shared with partner organisations, so architects help agree who does what and where information must flow." ], "pcfRole": { "name": "Business architect", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/business-architect/", "description": "A business architect develops an integrated view of an enterprise, such as a business area or organisation. They use this view to help their organisation put its strategy in place.\n\nIn this role, you will:\n- understand and apply business architectural principles, techniques, and tools to business challenges\n- ensure design work from projects and programmes aligns with strategy\n- ensure business change is implemented effectively to meet strategy\n- aggregate and disaggregate complex information from across your organisation\n- communicate complex information about the organisation to stakeholders", "family": "Architecture" }, "esco": [ "2bef94db-0088-4507-982a-2ca717529adb", "4b3201cb-ffc5-4f61-9fc3-5c0f0038fa5f" ], "levels": [ { "id": "trainee-business-architect", "slug": "trainee-business-architect", "title": "Trainee business architect", "band": "6", "summary": "", "pcfLevel": "Trainee business architect", "pcfLevelDescription": "A trainee business architect supports the more senior business architect roles. They also receive training on the tasks they support so they can work on their own.\n\nAt this role level, you will:\n- develop your knowledge of the frameworks, practice, and principles of business architecture\n- work with other business architects to support the production of clear business architecture outputs\n- support during workshops and meetings with stakeholders in the organisation", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Learn business architecture methods, such as capability, value stream, and process modelling, through training and practice.", "Gather information about services and care pathways through interviews, documents, and observation.", "Draft capability maps and process models with guidance from business architects.", "Help run workshops with clinicians, care staff, and managers, and write up the outputs." ], "qualifications": [ "A degree or equivalent experience in business, analysis, or a related subject.", "Specialist training in business architecture methods, at postgraduate diploma level or equivalent experience." ], "skills": [ { "id": "pcf:business-architecture", "slug": "pcf-business-architecture", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:consultancy", "slug": "pcf-consultancy", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:making-and-guiding-decisions", "slug": "pcf-making-and-guiding-decisions", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:methods-and-tools", "slug": "pcf-methods-and-tools", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "2", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "1", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 412, "jobEvaluationNotes": "Banded above the UK GDaD PCF grade suggestion (Band 5): health-sector adverts place this role at Band 6. Knowledge is scored at the level the job needs once training is complete enough to do the work.", "selfAssessmentFile": "business-architect--band-6--trainee-business-architect.tsv" }, { "id": "associate-business-architect", "slug": "associate-business-architect", "title": "Associate business architect", "band": "7", "summary": "", "pcfLevel": "Associate business architect", "pcfLevelDescription": "An associate business architect uses their knowledge and experience to address business scenarios. They continue to get support and training for their role.\n\nAt this role level, you will:\n- apply architectural methods following direction and wider strategy to produce outputs\n- break down complexity and produce clear outputs\n- explain complex business problems using clear language and artefacts\n- bring together disconnected information to inform decision making\n- recognise issues that cut across different areas of the organisation and present opportunities for improvement", "civilServiceGrades": "SEO", "responsibilities": [ "Model capabilities, services, and care pathways for a part of the organisation.", "Analyse models to find gaps, duplication, and pain points for patients and staff.", "Bring together information from different teams and organisations to inform decisions on change.", "Explain complex service problems to stakeholders using clear models and plain language.", "Keep the business architecture repository accurate and linked to application and data models." ], "qualifications": [ "Specialist knowledge of business architecture or business analysis, at master's level or equivalent experience.", "Experience of business analysis or service design." ], "skills": [ { "id": "pcf:business-architecture", "slug": "pcf-business-architecture", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:consultancy", "slug": "pcf-consultancy", "level": "working", "levelNumber": 2 }, { "id": "pcf:making-and-guiding-decisions", "slug": "pcf-making-and-guiding-decisions", "level": "working", "levelNumber": 2 }, { "id": "pcf:methods-and-tools", "slug": "pcf-methods-and-tools", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "7", "analytical": "5", "planning": "3", "physical-skills": "2", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 483, "jobEvaluationNotes": "Banded above the UK GDaD PCF grade suggestion (Band 6): health-sector adverts place this role at Band 7. Knowledge is scored at master's level or equivalent, because the job models and analyses services and care pathways across teams and organisations.", "selfAssessmentFile": "business-architect--band-7--associate-business-architect.tsv" }, { "id": "business-architect", "slug": "business-architect", "title": "Business architect", "band": "8a", "summary": "", "pcfLevel": "Business architect", "pcfLevelDescription": "A business architect uses their knowledge and experience to understand business scenarios, communicate the issues and recommend next steps. They support and guide other business architects.\n\nAt this role level, you will:\n- support executive level work and management of the business architecture practice\n- guide others in using appropriate business architectural tools and methods\n- understand and apply business architectural principles, techniques, and tools to business scenarios\n- create business architecture artefacts, including abstract representations of the organisation, knowing when to apply them\n- develop standard and scalable models to collect, aggregate, or disaggregate complex information", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Develop current and target business architectures for a major service area, such as urgent care or community services.", "Translate strategy and policy into capability changes and a roadmap of change.", "Check that programme and project scope fits the target business architecture.", "Work with clinical leads to assess how proposed changes affect care pathways, safety, and staff workload.", "Guide other business architects in methods and tools." ], "qualifications": [ "Substantial experience of business architecture, business analysis, or service design, at a level equivalent to a master's degree." ], "skills": [ { "id": "pcf:business-architecture", "slug": "pcf-business-architecture", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "expert", "levelNumber": 4 }, { "id": "pcf:consultancy", "slug": "pcf-consultancy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:making-and-guiding-decisions", "slug": "pcf-making-and-guiding-decisions", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:methods-and-tools", "slug": "pcf-methods-and-tools", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategic-design-and-business-change", "slug": "pcf-strategic-design-and-business-change", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 560, "jobEvaluationNotes": "Banded above the UK GDaD PCF grade suggestion (Band 7): health-sector adverts place this role at Band 8a. Planning, policy, and freedom to act are scored above the Band 7 profile because the job turns strategy into a roadmap of change for a major service area.", "selfAssessmentFile": "business-architect--band-8a--business-architect.tsv" }, { "id": "lead-business-architect", "slug": "lead-business-architect", "title": "Lead business architect", "band": "8b", "summary": "", "pcfLevel": "Lead business architect", "pcfLevelDescription": "A lead business architect uses their expert knowledge and experience to direct the work addressing high level and complex business scenarios. They support and lead other business architects.\n\nAt this role level, you will:\n- be accountable for outputs produced by the business architecture team\n- lead and direct the application of architectural principles, methods, and tools to business scenarios\n- use architectural methods to form a view of the whole enterprise in a way that is easily understood by stakeholders\n- work with stakeholders at executive levels\n- provide overall direction, guidance, and definition of business architecture to support strategy\n- develop and maintain a strong business architecture capability through coaching, mentoring, and training", "civilServiceGrades": "G7/G6", "responsibilities": [ "Lead the business architecture practice and be accountable for its outputs.", "Maintain the organisation-wide view of capabilities, services, and care pathways, and keep it easy to understand.", "Advise directors on the priorities for change and how investment portfolios fit strategy.", "Work with partner organisations to agree shared capabilities and responsibilities across care pathways.", "Lead and develop business architects." ], "qualifications": [ "Extensive experience of leading business architecture in a complex organisation." ], "skills": [ { "id": "pcf:business-architecture", "slug": "pcf-business-architecture", "level": "expert", "levelNumber": 4 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "expert", "levelNumber": 4 }, { "id": "pcf:consultancy", "slug": "pcf-consultancy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:making-and-guiding-decisions", "slug": "pcf-making-and-guiding-decisions", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:methods-and-tools", "slug": "pcf-methods-and-tools", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategic-design-and-business-change", "slug": "pcf-strategic-design-and-business-change", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 613, "jobEvaluationNotes": "", "selfAssessmentFile": "business-architect--band-8b--lead-business-architect.tsv" } ], "sources": [] }, { "id": "data-analyst", "slug": "data-analyst", "title": "Data analyst", "family": "data", "summary": "Data analysts turn health and care data into information that helps clinicians, managers, and planners make decisions. They prepare, link, and analyse data from clinical, operational, and patient-reported sources, and present it in reports, dashboards, and briefings. They make sure their analysis is accurate, reproducible, and handles confidential patient data safely.", "healthContext": [ "Much of the data describes individual patients, so analysts work with pseudonymised data where they can and check outputs for disclosure risk before release.", "Health data is recorded with clinical terminologies and classifications such as SNOMED CT and ICD, so analysts need to know how codes are used and where they can mislead.", "Data quality varies between care settings and systems, and gaps often affect some patient groups more than others, so analysts check for bias before drawing conclusions.", "Analysis can change how services are planned, funded, and delivered, so findings need clear caveats and must not overstate certainty." ], "pcfRole": { "name": "Data analyst", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/data-analyst/", "description": "A data analyst collects, manages, explores and shares data to support organisational objectives and deliver business impact.\n\nIn this role, you will:\n- identify, collect and move data between a range of systems\n- apply data analysis and data visualisation tools and techniques\n- prepare, manage and model data, following appropriate standards and practices\n- communicate data, insights and conclusions in appropriate formats", "family": "Data" }, "esco": [ "d3edb8f8-3a06-47a0-8fb9-9b212c006aa2" ], "levels": [ { "id": "associate-data-analyst", "slug": "associate-data-analyst", "title": "Associate data analyst", "band": "5", "summary": "", "pcfLevel": "Associate data analyst", "pcfLevelDescription": "An associate data analyst supports data analysis activities and projects. They develop their skills in data analysis by working closely with other data professionals.\n\nAt this role level, you will:\n- support the development and delivery of data analysis and data projects\n- develop analytical approaches and data visualisations, under supervision\n- work with others to understand roles within a multi-disciplinary team and how data analysts work with them", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Produce routine reports and dashboards on activity, waiting times, and service use, following agreed methods.", "Clean and prepare extracts from patient administration, clinical, and operational systems under supervision.", "Check outputs against data quality rules and report problems to the right data owner.", "Apply small number suppression and other disclosure rules before sharing results.", "Answer straightforward data requests from clinical and operational teams." ], "qualifications": [ "A degree in a numerate subject, an analytics apprenticeship, or equivalent experience." ], "skills": [ { "id": "pcf:applying-statistical-and-analytical-tools-and-techniques", "slug": "pcf-applying-statistical-and-analytical-tools-and-techniques", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-management", "slug": "pcf-data-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-preparation-and-linkage", "slug": "pcf-data-preparation-and-linkage", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-visualisation", "slug": "pcf-data-visualisation", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:delivering-business-impact-through-data", "slug": "pcf-delivering-business-impact-through-data", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:developing-code-for-analysis", "slug": "pcf-developing-code-for-analysis", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:managing-a-data-project", "slug": "pcf-managing-a-data-project", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "data-quality", "slug": "data-quality", "level": "working", "levelNumber": 2 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 335, "jobEvaluationNotes": "", "selfAssessmentFile": "data-analyst--band-5--associate-data-analyst.tsv" }, { "id": "data-analyst", "slug": "data-analyst", "title": "Data analyst", "band": "6", "summary": "", "pcfLevel": "Data analyst", "pcfLevelDescription": "A data analyst contributes to the planning, analysis and implementation of data. They work to appropriate standards and ensure data is used to achieve the team's goals.\n\nAt this role level, you will:\n- prepare and manage data\n- apply appropriate techniques, tools and processes to effectively analyse data\n- communicate data to stakeholders with different needs", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Design and carry out analyses that answer questions from clinical, operational, and planning teams.", "Link patient-level data from different sources safely, using pseudonymised identifiers and agreed linkage methods.", "Write reproducible analysis code and document methods, assumptions, and data sources.", "Explain findings and their limits to clinicians and managers in plain language.", "Check analysis for bias across patient groups, such as by age, sex, ethnicity, and deprivation.", "Support associate analysts and review their work." ], "qualifications": [ "A degree in a numerate subject, or equivalent experience.", "Experience of analysing and presenting complex data." ], "skills": [ { "id": "pcf:applying-statistical-and-analytical-tools-and-techniques", "slug": "pcf-applying-statistical-and-analytical-tools-and-techniques", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-management", "slug": "pcf-data-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-preparation-and-linkage", "slug": "pcf-data-preparation-and-linkage", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-visualisation", "slug": "pcf-data-visualisation", "level": "working", "levelNumber": 2 }, { "id": "pcf:delivering-business-impact-through-data", "slug": "pcf-delivering-business-impact-through-data", "level": "working", "levelNumber": 2 }, { "id": "pcf:developing-code-for-analysis", "slug": "pcf-developing-code-for-analysis", "level": "working", "levelNumber": 2 }, { "id": "pcf:managing-a-data-project", "slug": "pcf-managing-a-data-project", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "data-quality", "slug": "data-quality", "level": "working", "levelNumber": 2 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "working", "levelNumber": 2 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 418, "jobEvaluationNotes": "", "selfAssessmentFile": "data-analyst--band-6--data-analyst.tsv" }, { "id": "senior-data-analyst", "slug": "senior-data-analyst", "title": "Senior data analyst", "band": "7", "summary": "", "pcfLevel": "Senior data analyst", "pcfLevelDescription": "A senior data analyst leads data analysis in a team or across an area. They ensure data is appropriately prepared, managed and used, and that data analysis outcomes align with the organisation's goals.\n\nAt this role level, you will:\n- guide others in appropriate practices for preparing, managing and using data\n- lead the application and improvement of processes and ways of working with data\n- lead communication of data and data projects with stakeholders, adapting to their needs and requirements", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Lead analysis for a service area, such as urgent care, cancer, or mental health, agreeing priorities with its leaders.", "Set methods and quality assurance for the team's analysis, including peer review of code and outputs.", "Lead complex linkage projects across care settings and agree their information governance basis.", "Present findings to senior clinical and management groups and advise on what they mean for services.", "Work with data engineers and data owners to fix the root causes of poor data quality.", "Coach and develop analysts in the team." ], "qualifications": [ "Substantial experience of leading data analysis, at a level equivalent to a master's degree." ], "skills": [ { "id": "pcf:applying-statistical-and-analytical-tools-and-techniques", "slug": "pcf-applying-statistical-and-analytical-tools-and-techniques", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-management", "slug": "pcf-data-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-preparation-and-linkage", "slug": "pcf-data-preparation-and-linkage", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-visualisation", "slug": "pcf-data-visualisation", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:delivering-business-impact-through-data", "slug": "pcf-delivering-business-impact-through-data", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:developing-code-for-analysis", "slug": "pcf-developing-code-for-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:managing-a-data-project", "slug": "pcf-managing-a-data-project", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "data-quality", "slug": "data-quality", "level": "practitioner", "levelNumber": 3 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 480, "jobEvaluationNotes": "", "selfAssessmentFile": "data-analyst--band-7--senior-data-analyst.tsv" }, { "id": "principal-data-analyst", "slug": "principal-data-analyst", "title": "Principal data analyst", "band": "8b", "summary": "", "pcfLevel": "Principal data analyst", "pcfLevelDescription": "A principal data analyst leads teams or significant areas of work in data analysis. They determine and implement appropriate standards, processes and structures to ensure data is prepared, managed and used effectively within the organisation.\n\nAt this role level, you will:\n- influence organisational decision making on data analysis and the use of data\n- oversee continuous improvement of the organisation's data practices and management\n- represent the data analyst community inside and outside of the organisation", "civilServiceGrades": "G7/G6", "responsibilities": [ "Set the organisation's standards for data analysis, quality assurance, and reproducible analytical practice.", "Advise executive and clinical leaders on the evidence behind major decisions about services and investment.", "Lead the analytical community, including its training, tools, and career development.", "Shape data sharing and linkage arrangements with health and care partners.", "Line manage senior analysts and make sure the team has the capacity and skills it needs." ], "qualifications": [ "Extensive experience of leading data analysis across an organisation." ], "skills": [ { "id": "pcf:applying-statistical-and-analytical-tools-and-techniques", "slug": "pcf-applying-statistical-and-analytical-tools-and-techniques", "level": "expert", "levelNumber": 4 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-management", "slug": "pcf-data-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-preparation-and-linkage", "slug": "pcf-data-preparation-and-linkage", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-visualisation", "slug": "pcf-data-visualisation", "level": "expert", "levelNumber": 4 }, { "id": "pcf:delivering-business-impact-through-data", "slug": "pcf-delivering-business-impact-through-data", "level": "expert", "levelNumber": 4 }, { "id": "pcf:developing-code-for-analysis", "slug": "pcf-developing-code-for-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:managing-a-data-project", "slug": "pcf-managing-a-data-project", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "data-quality", "slug": "data-quality", "level": "expert", "levelNumber": 4 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 595, "jobEvaluationNotes": "", "selfAssessmentFile": "data-analyst--band-8b--principal-data-analyst.tsv" } ], "sources": [] }, { "id": "performance-analyst", "slug": "performance-analyst", "title": "Performance analyst", "family": "data", "summary": "Performance analysts measure how well the organisation's digital health services work for patients, service users, clinicians, and care staff. They set up measurement frameworks, collect and analyse usage and outcome data, and help product teams and service leaders understand whether changes improve access, experience, safety, and efficiency.", "healthContext": [ "Success measures go beyond digital take-up, to include effects on care, such as missed appointments, waiting times, safe triage, and staff time released.", "Analytics and tracking on health services can reveal sensitive information, such as which condition a person searched for, so measurement must respect consent, cookie rules, and confidentiality.", "Digital services must not widen health inequalities, so analysts look at take-up and outcomes for groups who are less likely to use digital services.", "Performance data may be reported to boards, commissioners, and regulators, so definitions must be consistent and well documented." ], "pcfRole": { "name": "Performance analyst", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/performance-analyst/", "description": "A performance analyst conducts analysis. In this role, you will develop performance measurement frameworks - Key Performance Indicators (KPIs), goals, user needs and benefits - and analyse the performance of a service or product against these, adapting your approach and framework appropriately and in line with any changes.", "family": "Data" }, "esco": [ "d3edb8f8-3a06-47a0-8fb9-9b212c006aa2", "207d7b18-6540-432e-8aa6-785ed434572f" ], "levels": [ { "id": "associate-performance-analyst", "slug": "associate-performance-analyst", "title": "Associate performance analyst", "band": "4", "summary": "", "pcfLevel": "Associate performance analyst", "pcfLevelDescription": "An associate performance analyst is an entry-level role requiring numeracy and some experience in analysis or data handling.\n\nAt this role level, you will:\n- have the aptitude to learn to use analytical tools and produce standardised reports and charts\n- start by working on projects with limited scope under the guidance of performance analysts and more senior role levels, replicating existing analysis and data techniques\n- progress to greater independence (where appropriate)\n- have the opportunity to develop an understanding of the wider analytics context, tools and techniques\n- be responsible for the accuracy and quality of data and analysis, and how they are used\n- engage with the performance analysis community", "civilServiceGrades": "AO/EO", "responsibilities": [ "Produce regular reports on how patients and staff use digital services, such as sign-ups, completions, and drop-out points.", "Check analytics and tracking data for gaps and errors, and report them to the team.", "Follow the organisation's rules on consent and confidentiality when collecting and sharing usage data.", "Help product teams answer simple questions about service use." ], "qualifications": [ "Good numeracy and some experience of handling or analysing data, or equivalent." ], "skills": [ { "id": "pcf:analysis-and-insight", "slug": "pcf-analysis-and-insight", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-analysis-and-insight", "slug": "pcf-communicating-analysis-and-insight", "level": "working", "levelNumber": 2 }, { "id": "pcf:performance-measurement", "slug": "pcf-performance-measurement", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:quality-assurance-of-data-and-analysis", "slug": "pcf-quality-assurance-of-data-and-analysis", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding-performance-analyst", "slug": "pcf-technical-understanding-performance-analyst", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:understanding-analysis-across-the-product-life-cycle", "slug": "pcf-understanding-analysis-across-the-product-life-cycle", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-centred-analysis", "slug": "pcf-user-centred-analysis", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:working-within-constraints-performance-analyst", "slug": "pcf-working-within-constraints-performance-analyst", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "data-quality", "slug": "data-quality", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 276, "jobEvaluationNotes": "", "selfAssessmentFile": "performance-analyst--band-4--associate-performance-analyst.tsv" }, { "id": "performance-analyst", "slug": "performance-analyst", "title": "Performance analyst", "band": "6", "summary": "", "pcfLevel": "Performance analyst", "pcfLevelDescription": "A performance analyst has a strong understanding of a wide range of sources and analytical tools needed for the project they are working on.\n\nAt this role level, you will:\n- be responsible for the performance analysis in your given area\n- help the project team measure and assess outcomes (for example, what good looks like and how it will be measured)\n- help to plan and ensure project delivery\n- find opportunities to share information with the project team, community colleagues and others\n- work independently, but know to seek guidance when necessary\n- be adaptable in applying analysis techniques to new contexts, especially when acting as the sole representative for performance analysts on a project\n- create a performance measurement framework for a project with the wider team, including identifying reporting requirements, advising on procurement, implementation and validation of tools to deliver against these requirements\n- be responsible for the accuracy and quality of data and analysis, and how they are used\n- be engaged with, and actively contribute to, the performance analysis community", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Agree with product teams and clinical leads what success looks like for a service, including effects on care and on staff.", "Set up and validate analytics, so that tracking is accurate, proportionate, and respects consent.", "Combine digital analytics with operational data, such as appointments and referrals, to show the effect of changes.", "Analyse take-up and outcomes for different patient groups and highlight risks of digital exclusion.", "Present findings to product teams and service leaders and recommend improvements." ], "qualifications": [ "A degree in a numerate subject, or equivalent experience.", "Experience of measuring the performance of digital services." ], "skills": [ { "id": "pcf:analysis-and-insight", "slug": "pcf-analysis-and-insight", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-analysis-and-insight", "slug": "pcf-communicating-analysis-and-insight", "level": "working", "levelNumber": 2 }, { "id": "pcf:performance-measurement", "slug": "pcf-performance-measurement", "level": "working", "levelNumber": 2 }, { "id": "pcf:quality-assurance-of-data-and-analysis", "slug": "pcf-quality-assurance-of-data-and-analysis", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-understanding-performance-analyst", "slug": "pcf-technical-understanding-performance-analyst", "level": "working", "levelNumber": 2 }, { "id": "pcf:understanding-analysis-across-the-product-life-cycle", "slug": "pcf-understanding-analysis-across-the-product-life-cycle", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-centred-analysis", "slug": "pcf-user-centred-analysis", "level": "working", "levelNumber": 2 }, { "id": "pcf:working-within-constraints-performance-analyst", "slug": "pcf-working-within-constraints-performance-analyst", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "data-quality", "slug": "data-quality", "level": "working", "levelNumber": 2 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 411, "jobEvaluationNotes": "", "selfAssessmentFile": "performance-analyst--band-6--performance-analyst.tsv" }, { "id": "senior-performance-analyst", "slug": "senior-performance-analyst", "title": "Senior performance analyst", "band": "7", "summary": "", "pcfLevel": "Senior performance analyst", "pcfLevelDescription": "A senior performance analyst looks to delegate, automate or upskill others in analysis where possible and appropriate, provide leadership within their team and proactively use analysis to improve services.\n\nAt this role level, you will:\n- potentially manage one or more performance analysts\n- be proficient in a wide range of tools\n- ensure the team is equipped with the required skills according to the strategy set out by the head of performance analysis\n- be skilled and experienced at carrying out the day-to-day activities of a performance analyst, including setting up performance measurement frameworks\n- carry out increasingly complex analysis, working with other teams where necessary\n- actively contribute to the performance analysis community within your department or organisation, while forging links with other analytical disciplines\nAs a 'technical specialist senior performance analyst', you would look to develop tools and techniques to aid others in analysis. You would be responsible for the accuracy and quality of data and analysis, and for how data and analysis are used.", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Lead performance measurement for a group of services or a major programme, such as digital outpatients or online triage.", "Design benefits measures with clinical, finance, and operational leads, and track them through delivery.", "Choose and configure analytics tools that meet information governance and security requirements.", "Present performance evidence to programme boards and senior leaders.", "Coach analysts and may line manage one or more performance analysts." ], "qualifications": [ "Substantial experience of performance analysis for digital services, at a level equivalent to a master's degree." ], "skills": [ { "id": "pcf:analysis-and-insight", "slug": "pcf-analysis-and-insight", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-analysis-and-insight", "slug": "pcf-communicating-analysis-and-insight", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:performance-measurement", "slug": "pcf-performance-measurement", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:quality-assurance-of-data-and-analysis", "slug": "pcf-quality-assurance-of-data-and-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:technical-understanding-performance-analyst", "slug": "pcf-technical-understanding-performance-analyst", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:understanding-analysis-across-the-product-life-cycle", "slug": "pcf-understanding-analysis-across-the-product-life-cycle", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-centred-analysis", "slug": "pcf-user-centred-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:working-within-constraints-performance-analyst", "slug": "pcf-working-within-constraints-performance-analyst", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "data-quality", "slug": "data-quality", "level": "practitioner", "levelNumber": 3 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 480, "jobEvaluationNotes": "", "selfAssessmentFile": "performance-analyst--band-7--senior-performance-analyst.tsv" }, { "id": "lead-performance-analyst", "slug": "lead-performance-analyst", "title": "Lead performance analyst", "band": "8a", "summary": "", "pcfLevel": "Lead performance analyst", "pcfLevelDescription": "A lead performance analyst manages junior performance analysts at any level, co-ordinating teams or groups of related analysts.\n\nAt this role level, you will:\n- assist, take forward and influence the strategy as determined by the head of performance analysis, including data implementation and data architecture\n- remove blockers and act as an escalation point for important issues\n- be an ambassador for analytics across communities, departments and government\n- be responsible for the accuracy and quality of data and analysis, and of how data and analysis are used\n- proactively share knowledge and promote a data-driven culture, as a leader in the community\n- coach and mentor senior performance analysts, performance analysts and associate performance analysts", "civilServiceGrades": "G7", "responsibilities": [ "Lead a team of performance analysts across a portfolio of digital health services.", "Agree consistent definitions for key performance measures, so reports to boards and partners can be compared over time.", "Make sure analytics data is accurate, used appropriately, and handled in line with information governance rules.", "Use performance evidence to influence portfolio priorities and investment.", "Coach and mentor analysts at all levels." ], "qualifications": [ "Extensive experience of performance analysis and of leading analysts." ], "skills": [ { "id": "pcf:analysis-and-insight", "slug": "pcf-analysis-and-insight", "level": "expert", "levelNumber": 4 }, { "id": "pcf:communicating-analysis-and-insight", "slug": "pcf-communicating-analysis-and-insight", "level": "expert", "levelNumber": 4 }, { "id": "pcf:performance-measurement", "slug": "pcf-performance-measurement", "level": "expert", "levelNumber": 4 }, { "id": "pcf:quality-assurance-of-data-and-analysis", "slug": "pcf-quality-assurance-of-data-and-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:technical-understanding-performance-analyst", "slug": "pcf-technical-understanding-performance-analyst", "level": "expert", "levelNumber": 4 }, { "id": "pcf:understanding-analysis-across-the-product-life-cycle", "slug": "pcf-understanding-analysis-across-the-product-life-cycle", "level": "expert", "levelNumber": 4 }, { "id": "pcf:user-centred-analysis", "slug": "pcf-user-centred-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:working-within-constraints-performance-analyst", "slug": "pcf-working-within-constraints-performance-analyst", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "data-quality", "slug": "data-quality", "level": "practitioner", "levelNumber": 3 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 551, "jobEvaluationNotes": "", "selfAssessmentFile": "performance-analyst--band-8a--lead-performance-analyst.tsv" }, { "id": "head-of-performance-analysis", "slug": "head-of-performance-analysis", "title": "Head of performance analysis", "band": "8b", "summary": "", "pcfLevel": "Head of performance analysis", "pcfLevelDescription": "The head of performance analysis leads the performance analysis community, acting as the point of contact between the community and the business.\n\nAt this role level, you will:\n- remove blockers and act as an escalation point for important issues\n- set the performance analysis strategy with input from lead and senior performance analysts\n- be responsible for defining a framework for quality assurance within performance analysis\n- champion performance analysis and performance analysts, working with colleagues across government and other Government Digital and Data communities and analytical professions\n- manage the organisation’s performance analysis capability through business planning, development and recruitment", "civilServiceGrades": "G7/G6", "responsibilities": [ "Set the strategy for measuring the performance and benefits of the organisation's digital services.", "Define the quality assurance framework for performance analysis and performance reporting.", "Advise executive leaders on what performance evidence shows about digital services and patient outcomes.", "Work with other analytical professions, such as data analysis and data science, to share methods and data.", "Plan the capability of the performance analysis community, including recruitment and development." ], "qualifications": [ "Extensive experience of leading performance analysis across an organisation." ], "skills": [ { "id": "pcf:analysis-and-insight", "slug": "pcf-analysis-and-insight", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-analysis-and-insight", "slug": "pcf-communicating-analysis-and-insight", "level": "expert", "levelNumber": 4 }, { "id": "pcf:performance-measurement", "slug": "pcf-performance-measurement", "level": "expert", "levelNumber": 4 }, { "id": "pcf:quality-assurance-of-data-and-analysis", "slug": "pcf-quality-assurance-of-data-and-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:technical-understanding-performance-analyst", "slug": "pcf-technical-understanding-performance-analyst", "level": "expert", "levelNumber": 4 }, { "id": "pcf:understanding-analysis-across-the-product-life-cycle", "slug": "pcf-understanding-analysis-across-the-product-life-cycle", "level": "expert", "levelNumber": 4 }, { "id": "pcf:user-centred-analysis", "slug": "pcf-user-centred-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:working-within-constraints-performance-analyst", "slug": "pcf-working-within-constraints-performance-analyst", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "data-quality", "slug": "data-quality", "level": "expert", "levelNumber": 4 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 589, "jobEvaluationNotes": "", "selfAssessmentFile": "performance-analyst--band-8b--head-of-performance-analysis.tsv" } ], "sources": [] }, { "id": "data-engineer", "slug": "data-engineer", "title": "Data engineer", "family": "data", "summary": "Data engineers build and run the pipelines and platforms that move health and care data from clinical and operational systems into places where it can be analysed and used safely. They design data flows, integrate sources that use different standards, and make sure data is accurate, timely, secure, and only available to the people who should see it.", "healthContext": [ "Source systems include electronic patient records, laboratory, imaging, and pharmacy systems, which use standards such as HL7 version 2, HL7 FHIR, SNOMED CT, and ICD.", "Pipelines often carry identifiable patient data, so engineers build in pseudonymisation, access control, and audit from the start.", "Some data feeds support direct care, such as alerts or patient lists, so a failed or late pipeline can affect patients and needs clinical safety assessment.", "Data often needs linking across care settings, which depends on reliable patient matching and consistent identifiers." ], "pcfRole": { "name": "Data engineer", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/data-engineer/", "description": "A data engineer develops and constructs data products and services, and integrates them into systems and business processes.", "family": "Data" }, "esco": [ "2079755f-d809-49e6-8037-4de6180e54c0" ], "levels": [ { "id": "data-engineer", "slug": "data-engineer", "title": "Data engineer", "band": "6", "summary": "", "pcfLevel": "Data engineer", "pcfLevelDescription": "A data engineer delivers the designs set by more senior members of the data engineering community.\n\nAt this role level, you will:\n- implement data flows to connect operational systems, data for analytics and business intelligence (BI) systems\n- document source-to-target mappings\n- re-engineer manual data flows to enable scaling and repeatable use\n- support the build of data streaming systems\n- write ETL (extract, transform, load) scripts and code to ensure the ETL process performs optimally\n- develop business intelligence reports that can be reused\n- build accessible data for analysis", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Build and maintain data pipelines from clinical and operational systems to the data platform, following agreed designs.", "Map source data, including coded clinical data, to target models and document the mappings.", "Build pseudonymisation, validation, and data quality checks into pipelines.", "Monitor pipelines and fix failures, prioritising feeds that support direct care.", "Apply access controls and audit logging that meet information governance rules." ], "qualifications": [ "A degree in computing or a related subject, or equivalent experience.", "Experience of building data pipelines." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-analysis-and-synthesis", "slug": "pcf-data-analysis-and-synthesis", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-compliance-and-security", "slug": "pcf-data-compliance-and-security", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-development-process", "slug": "pcf-data-development-process", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-integration-design", "slug": "pcf-data-integration-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-modelling", "slug": "pcf-data-modelling", "level": "working", "levelNumber": 2 }, { "id": "pcf:metadata-management", "slug": "pcf-metadata-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:programming-and-build-data-and-analytics-engineering", "slug": "pcf-programming-and-build-data-and-analytics-engineering", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "awareness", "levelNumber": 1 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 421, "jobEvaluationNotes": "", "selfAssessmentFile": "data-engineer--band-6--data-engineer.tsv" }, { "id": "senior-data-engineer", "slug": "senior-data-engineer", "title": "Senior data engineer", "band": "7", "summary": "", "pcfLevel": "Senior data engineer", "pcfLevelDescription": "A senior data engineer designs and leads the implementation of data flows to connect operational systems, data for analytics and business intelligence (BI) systems.\n\nAt this role level, you will:\n- recognise opportunities to reuse existing data flows\n- lead the build of data streaming systems\n- optimise the code to ensure processes perform optimally\n- lead work on database management", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Design data flows and streaming services that bring together data from many health and care systems.", "Design patient matching and linkage processes, and measure how well they work.", "Lead database and platform performance work so data is available when services need it.", "Assess the clinical safety and information governance risks of data flows with the relevant specialists.", "Review the work of other engineers and coach them." ], "qualifications": [ "Substantial experience of designing and building data systems, at a level equivalent to a master's degree." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-analysis-and-synthesis", "slug": "pcf-data-analysis-and-synthesis", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-compliance-and-security", "slug": "pcf-data-compliance-and-security", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-development-process", "slug": "pcf-data-development-process", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-integration-design", "slug": "pcf-data-integration-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-modelling", "slug": "pcf-data-modelling", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:metadata-management", "slug": "pcf-metadata-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:programming-and-build-data-and-analytics-engineering", "slug": "pcf-programming-and-build-data-and-analytics-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "7", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 477, "jobEvaluationNotes": "", "selfAssessmentFile": "data-engineer--band-7--senior-data-engineer.tsv" }, { "id": "lead-data-engineer", "slug": "lead-data-engineer", "title": "Lead data engineer", "band": "8a", "summary": "", "pcfLevel": "Lead data engineer", "pcfLevelDescription": "A lead data engineer is responsible for the design and implementation of numerous complex data flows to connect operational systems, data for analytics and business intelligence (BI) systems.\n\nAt this role level, you will:\n- recognise and share opportunities to reuse existing data flows between teams\n- be responsible for the build of data-streaming systems\n- co-ordinate teams and set best practice and standards\n- apply knowledge of systems integration to your work\n- champion data engineering across government", "civilServiceGrades": "G7", "responsibilities": [ "Lead the design and running of the organisation's data platform and its many data flows.", "Set engineering standards for pipelines, testing, security, and documentation.", "Plan data integration with health and care partners, including shared care records and regional data services.", "Make sure data flows that support direct care are resilient and have clinical safety cases.", "Coordinate data engineering teams and line manage engineers." ], "qualifications": [ "Extensive experience of leading data engineering for complex systems." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-analysis-and-synthesis", "slug": "pcf-data-analysis-and-synthesis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-compliance-and-security", "slug": "pcf-data-compliance-and-security", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-development-process", "slug": "pcf-data-development-process", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-integration-design", "slug": "pcf-data-integration-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-modelling", "slug": "pcf-data-modelling", "level": "expert", "levelNumber": 4 }, { "id": "pcf:metadata-management", "slug": "pcf-metadata-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:programming-and-build-data-and-analytics-engineering", "slug": "pcf-programming-and-build-data-and-analytics-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 551, "jobEvaluationNotes": "", "selfAssessmentFile": "data-engineer--band-8a--lead-data-engineer.tsv" }, { "id": "head-of-data-engineering", "slug": "head-of-data-engineering", "title": "Head of data engineering", "band": "8b", "summary": "", "pcfLevel": "Head of data engineering", "pcfLevelDescription": "A head of data engineering leads multi-functional delivery teams to deliver robust data services for their department, other government departments and private sector partners.\n\nAt this role level, you will:\n- inspire best practice for data products and services within your teams\n- build data engineering capability by providing technical leadership and career development for the community\n- work with other senior team members to identify, plan, develop and deliver data services", "civilServiceGrades": "G7/G6", "responsibilities": [ "Set the strategy for the organisation's data platforms and data engineering services.", "Lead multidisciplinary teams that deliver data services for internal teams and health and care partners.", "Advise senior leaders on data platform risks, costs, and investment.", "Make sure data services meet information governance, security, and clinical safety requirements.", "Build data engineering capability through recruitment, development, and career paths." ], "qualifications": [ "Extensive experience of leading data engineering across multiple teams." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-analysis-and-synthesis", "slug": "pcf-data-analysis-and-synthesis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-compliance-and-security", "slug": "pcf-data-compliance-and-security", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-development-process", "slug": "pcf-data-development-process", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-integration-design", "slug": "pcf-data-integration-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-modelling", "slug": "pcf-data-modelling", "level": "working", "levelNumber": 2 }, { "id": "pcf:metadata-management", "slug": "pcf-metadata-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:programming-and-build-data-and-analytics-engineering", "slug": "pcf-programming-and-build-data-and-analytics-engineering", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "expert", "levelNumber": 4 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 589, "jobEvaluationNotes": "", "selfAssessmentFile": "data-engineer--band-8b--head-of-data-engineering.tsv" } ], "sources": [] }, { "id": "analytics-engineer", "slug": "analytics-engineer", "title": "Analytics engineer", "family": "data", "summary": "Analytics engineers turn raw health and care data into clean, tested, and documented data models that analysts, data scientists, and reporting tools can rely on. They sit between data engineering and analysis, applying software engineering practices such as version control, testing, and code review to the transformations behind the organisation's reports and dashboards.", "healthContext": [ "Data models encode clinical and operational definitions, such as what counts as an admission, a readmission, or a breach of a waiting time standard, so definitions are agreed with clinical and operational leads.", "Clinical codes from terminologies and classifications such as SNOMED CT and ICD are grouped into reference sets for analysis, which need careful version control.", "Models used for performance and funding reports must be consistent and auditable, because errors can affect decisions about patient services.", "Models often hold pseudonymised patient-level data, so access, documentation, and data minimisation are built in." ], "pcfRole": { "name": "Analytics engineer", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/analytics-engineer/", "description": "An analytics engineer transforms data relevant to the organisation into structures that enable analysis and decision-making.\n\nIn this role, you will:\n- work with subject matter experts to understand organisational processes and translate these into data structures optimised for analysis\n- work with data users to design and build data models they can use for effective analysis and decision-making, using modelling techniques such as Kimball or Inmon\n- support data quality improvement\n- develop standards for data transformation\n- create and maintain data documentation\n- refine requirements in response to feedback from users and changes in the organisation\n- provide ongoing support to users", "family": "Data" }, "esco": [ "2079755f-d809-49e6-8037-4de6180e54c0", "207d7b18-6540-432e-8aa6-785ed434572f" ], "levels": [ { "id": "trainee-analytics-engineer", "slug": "trainee-analytics-engineer", "title": "Trainee analytics engineer", "band": "4", "summary": "", "pcfLevel": "Trainee analytics engineer", "pcfLevelDescription": "A trainee analytics engineer attends training and develops skills on the job.\n\nAt this role level, you will:\n- spend time shadowing other analytics engineers\n- build your knowledge of the organisation\n- learn skills for managing data\n- learn to use different applications, tools, templates and best practices\n- handle simple queries from users and document their data requirements\n- contribute to data documentation and user training", "civilServiceGrades": "AO/EO", "responsibilities": [ "Learn the team's data modelling tools and practices through training and pairing.", "Make small, well-defined changes to data models under supervision.", "Document data items and their definitions in the data catalogue.", "Answer simple questions from data users and record their requirements.", "Follow information governance rules when working with patient data." ], "qualifications": [ "Enrolled on, or working towards, a data apprenticeship or equivalent." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-analysis-and-synthesis", "slug": "pcf-data-analysis-and-synthesis", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-modelling-cleansing-and-enrichment", "slug": "pcf-data-modelling-cleansing-and-enrichment", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:metadata-management", "slug": "pcf-metadata-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:turning-business-problems-into-data-design", "slug": "pcf-turning-business-problems-into-data-design", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "data-quality", "slug": "data-quality", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 276, "jobEvaluationNotes": "Knowledge is scored at the level the job needs once training is complete enough to do the work.", "selfAssessmentFile": "analytics-engineer--band-4--trainee-analytics-engineer.tsv" }, { "id": "analytics-engineer", "slug": "analytics-engineer", "title": "Analytics engineer", "band": "6", "summary": "", "pcfLevel": "Analytics engineer", "pcfLevelDescription": "An analytics engineer develops and tests data models assigned by more senior analytics engineers to help people in a defined area access and use data.\n\nAt this role level, you will:\n- draft documentation of data that meets standards\n- work with other analytics engineers to resolve issues and risks\n- support trainee analytics engineers\n- provide training and support for users of data sets\n- work with more experienced analytics engineers to develop your skills", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Build and test data models for a service area, such as inpatient activity or community care, from agreed designs.", "Write automated tests that check data models against agreed clinical and operational definitions.", "Maintain reference sets of clinical codes used in analysis, with clear versions.", "Document models so analysts understand their meaning, sources, and limits.", "Train and support users of the team's data sets." ], "qualifications": [ "A degree in a numerate or computing subject, or equivalent experience.", "Experience of building data models or analytical code." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-analysis-and-synthesis", "slug": "pcf-data-analysis-and-synthesis", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-modelling-cleansing-and-enrichment", "slug": "pcf-data-modelling-cleansing-and-enrichment", "level": "working", "levelNumber": 2 }, { "id": "pcf:metadata-management", "slug": "pcf-metadata-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:programming-and-build-data-and-analytics-engineering", "slug": "pcf-programming-and-build-data-and-analytics-engineering", "level": "working", "levelNumber": 2 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:turning-business-problems-into-data-design", "slug": "pcf-turning-business-problems-into-data-design", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "data-quality", "slug": "data-quality", "level": "working", "levelNumber": 2 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 418, "jobEvaluationNotes": "", "selfAssessmentFile": "analytics-engineer--band-6--analytics-engineer.tsv" }, { "id": "senior-analytics-engineer", "slug": "senior-analytics-engineer", "title": "Senior analytics engineer", "band": "7", "summary": "", "pcfLevel": "Senior analytics engineer", "pcfLevelDescription": "A senior analytics engineer oversees the development and testing of data models, including directing the work of other analytics engineers.\n\nAt this role level, you will:\n- oversee tasks and support less senior analytics engineers\n- build relationships with stakeholders within a defined area\n- coach and mentor less senior analytics engineers\n- ensure documentation of data meets standards\n- ensure issues and risks are resolved\n- oversee training and support for users of data sets\n- explore and develop new ways of working with data", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Oversee the design and testing of data models across several service areas.", "Agree definitions of key measures with clinical, operational, and finance leads, and make sure models apply them consistently.", "Make sure models that feed performance and funding reports are auditable and well tested.", "Resolve data issues and risks with data engineers and data owners.", "Coach and direct the work of other analytics engineers." ], "qualifications": [ "Substantial experience of data modelling and analytics engineering, at a level equivalent to a master's degree." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-analysis-and-synthesis", "slug": "pcf-data-analysis-and-synthesis", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-modelling-cleansing-and-enrichment", "slug": "pcf-data-modelling-cleansing-and-enrichment", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:metadata-management", "slug": "pcf-metadata-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:programming-and-build-data-and-analytics-engineering", "slug": "pcf-programming-and-build-data-and-analytics-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "working", "levelNumber": 2 }, { "id": "pcf:turning-business-problems-into-data-design", "slug": "pcf-turning-business-problems-into-data-design", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "data-quality", "slug": "data-quality", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "7", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 477, "jobEvaluationNotes": "", "selfAssessmentFile": "analytics-engineer--band-7--senior-analytics-engineer.tsv" }, { "id": "lead-analytics-engineer", "slug": "lead-analytics-engineer", "title": "Lead analytics engineer", "band": "8a", "summary": "", "pcfLevel": "Lead analytics engineer", "pcfLevelDescription": "A lead analytics engineer leads the design and deployment of data models for analysis.\n\nAt this role level, you will:\n- lead and support a team of analytics engineers to design, build and maintain data models\n- work with stakeholders and teams across the organisation to understand relationships between data and organisational processes, and use this to define data requirements\n- promote, build awareness and support understanding of analytics engineering\n- review the work of other analytics engineers\n- create standards for communication, data models and documentation\n- define and improve ways of working in the team", "civilServiceGrades": "G7", "responsibilities": [ "Lead a team that designs, builds, and maintains the organisation's analytical data models.", "Set standards for data models, tests, documentation, and definitions of measures.", "Work with teams across the organisation to understand how clinical and operational processes create data.", "Review the work of other analytics engineers and improve the team's ways of working.", "Line manage analytics engineers." ], "qualifications": [ "Extensive experience of leading analytics engineering or data modelling." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-analysis-and-synthesis", "slug": "pcf-data-analysis-and-synthesis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-modelling-cleansing-and-enrichment", "slug": "pcf-data-modelling-cleansing-and-enrichment", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:metadata-management", "slug": "pcf-metadata-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:programming-and-build-data-and-analytics-engineering", "slug": "pcf-programming-and-build-data-and-analytics-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "working", "levelNumber": 2 }, { "id": "pcf:turning-business-problems-into-data-design", "slug": "pcf-turning-business-problems-into-data-design", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "data-quality", "slug": "data-quality", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 551, "jobEvaluationNotes": "", "selfAssessmentFile": "analytics-engineer--band-8a--lead-analytics-engineer.tsv" }, { "id": "head-of-analytics-engineering", "slug": "head-of-analytics-engineering", "title": "Head of analytics engineering", "band": "8c", "summary": "", "pcfLevel": "Head of analytics engineering", "pcfLevelDescription": "A head of analytics engineering oversees the development of a range of data models that meet analysis needs across the organisation.\n\nAt this role level, you will:\n- build relationships with senior stakeholders across the organisation to determine what the organisation needs\n- ensure the activities of the analytics engineering team align with strategic priorities\n- ensure the team works to standards for communication, data models and documentation\n- advocate for the analytics engineering role to senior leadership and other organisations\n- build analytics engineering capability by providing technical leadership and career development for the community\n- ensure appropriate technology is available for the community", "civilServiceGrades": "G6", "responsibilities": [ "Set the direction for the organisation's analytical data models, so that analysis across the organisation uses one trusted set of definitions.", "Make sure analytics engineering priorities support the organisation's strategy and reporting duties.", "Advise senior leaders on the trustworthiness of the data behind major reports and decisions.", "Make sure the community has the tools and platforms it needs, and manage the related budget.", "Build analytics engineering capability through technical leadership and career development." ], "qualifications": [ "Extensive experience of leading analytics engineering across an organisation." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-analysis-and-synthesis", "slug": "pcf-data-analysis-and-synthesis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-modelling-cleansing-and-enrichment", "slug": "pcf-data-modelling-cleansing-and-enrichment", "level": "expert", "levelNumber": 4 }, { "id": "pcf:metadata-management", "slug": "pcf-metadata-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:programming-and-build-data-and-analytics-engineering", "slug": "pcf-programming-and-build-data-and-analytics-engineering", "level": "expert", "levelNumber": 4 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "working", "levelNumber": 2 }, { "id": "pcf:turning-business-problems-into-data-design", "slug": "pcf-turning-business-problems-into-data-design", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "data-quality", "slug": "data-quality", "level": "expert", "levelNumber": 4 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 634, "jobEvaluationNotes": "", "selfAssessmentFile": "analytics-engineer--band-8c--head-of-analytics-engineering.tsv" } ], "sources": [] }, { "id": "data-scientist", "slug": "data-scientist", "title": "Data scientist", "family": "data", "summary": "Data scientists use statistics, machine learning, and other advanced methods to find patterns in health and care data and to build models that help services plan, predict, and improve care. Typical work includes forecasting demand, identifying patients who may benefit from early support, and evaluating the effect of service changes. They work closely with clinicians and analysts, and make sure models are valid, fair, and used safely.", "healthContext": [ "A model that supports decisions about patients can cause harm if it is wrong or biased, so models are validated on the population they will be used with and assessed for clinical safety.", "Health data reflects unequal access to care, so models can repeat or worsen health inequalities unless bias is measured and addressed for each patient group.", "Some models, such as those that inform diagnosis or treatment, may be regulated as medical devices, and AI regulation may also apply.", "Data science often needs linked, detailed patient data, so work happens in secure settings, with pseudonymised data, under an agreed information governance basis.", "Clinicians and patients need to understand and trust a model's outputs, so explanation and plain-language communication of uncertainty matter." ], "pcfRole": { "name": "Data scientist", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/data-scientist/", "description": "Data science is a broad and fast-moving field spanning maths, statistics, software engineering and communications. Data scientists will often work as part of a multidisciplinary team, using data and analytics to inform and achieve organisational goals.\n\nIn this role, you will:\n- be inquisitive\n- explore and visualise data\n- make recommendations to address complex problems and to inform strategic and operational decision making\n- use data ethically and appropriately\n- be innovative and adaptable\n- explore existing and new data using a range of statistical tools and techniques, such as machine learning and predictive analytics\n- find patterns in data and transform them into organisational insight", "family": "Data" }, "esco": [ "258e46f9-0075-4a2e-adae-1ff0477e0f30", "ac8b3cd1-a127-4e6a-8208-5cfcf7111955" ], "levels": [ { "id": "trainee-data-scientist", "slug": "trainee-data-scientist", "title": "Trainee data scientist", "band": "4", "summary": "", "pcfLevel": "Trainee data scientist", "pcfLevelDescription": "A trainee data scientist is inquisitive, curious about data and keen to learn and develop.\n\nAt this role level, you will:\n- have a basic understanding of software development and analytical methods\n- interpret statistical outputs effectively\n- be aware of how data science techniques can be used, and have a basic knowledge of those key techniques, such as machine learning\n- work as part of a multidisciplinary team to develop data science solutions and outputs\n- prepare and manipulate data\n- present effectively\n- be aware of ethical considerations\n- be aware of the technologies used", "civilServiceGrades": "AO/EO", "responsibilities": [ "Learn the team's statistical and machine learning methods, tools, and secure ways of working through structured training.", "Prepare and explore pseudonymised health data sets under supervision.", "Run and interpret simple statistical analyses, checking results with a more experienced data scientist.", "Follow information governance, disclosure control, and ethics procedures.", "Work towards a data science apprenticeship or equivalent qualification." ], "qualifications": [ "Enrolled on, or working towards, a data science apprenticeship or equivalent." ], "skills": [ { "id": "pcf:applied-maths-statistics-and-scientific-practices", "slug": "pcf-applied-maths-statistics-and-scientific-practices", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-engineering", "slug": "pcf-data-engineering", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-science-innovation", "slug": "pcf-data-science-innovation", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:delivering-business-impact", "slug": "pcf-delivering-business-impact", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:developing-data-science-capability", "slug": "pcf-developing-data-science-capability", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:programming-and-build-data-science", "slug": "pcf-programming-and-build-data-science", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:understanding-product-delivery", "slug": "pcf-understanding-product-delivery", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "awareness", "levelNumber": 1 }, { "id": "data-ai-assurance", "slug": "data-ai-assurance", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 276, "jobEvaluationNotes": "Knowledge is scored at the level the job needs once training is complete enough to do the work.", "selfAssessmentFile": "data-scientist--band-4--trainee-data-scientist.tsv" }, { "id": "associate-data-scientist", "slug": "associate-data-scientist", "title": "Associate data scientist", "band": "5", "summary": "", "pcfLevel": "Associate data scientist", "pcfLevelDescription": "An associate data scientist is inquisitive, curious about data and keen to learn and develop.\n\nAt this role level, you will:\n- understand the basics of software development and analytical methods, and be able to develop basic models\n- understand and be able to implement a range of data science techniques, including machine learning\n- collaborate with others to develop data science solutions and outputs supporting the organisation\n- prepare and manipulate data, and perform analytics\n- present and communicate effectively\n- be aware of project delivery methods\n- be aware of ethical considerations\n- have knowledge of the technologies used", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Build and test basic statistical and machine learning models, such as demand forecasts, with guidance.", "Prepare and link health data sets for modelling in secure environments.", "Measure how well models perform for different patient groups and report differences.", "Present results and their uncertainty to analysts and service teams.", "Document data sources, methods, and assumptions so work can be reproduced." ], "qualifications": [ "A degree in a numerate subject, a data science apprenticeship, or equivalent experience." ], "skills": [ { "id": "pcf:applied-maths-statistics-and-scientific-practices", "slug": "pcf-applied-maths-statistics-and-scientific-practices", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-engineering", "slug": "pcf-data-engineering", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-science-innovation", "slug": "pcf-data-science-innovation", "level": "working", "levelNumber": 2 }, { "id": "pcf:delivering-business-impact", "slug": "pcf-delivering-business-impact", "level": "working", "levelNumber": 2 }, { "id": "pcf:developing-data-science-capability", "slug": "pcf-developing-data-science-capability", "level": "working", "levelNumber": 2 }, { "id": "pcf:programming-and-build-data-science", "slug": "pcf-programming-and-build-data-science", "level": "working", "levelNumber": 2 }, { "id": "pcf:understanding-product-delivery", "slug": "pcf-understanding-product-delivery", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "working", "levelNumber": 2 }, { "id": "data-ai-assurance", "slug": "data-ai-assurance", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "4", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 350, "jobEvaluationNotes": "", "selfAssessmentFile": "data-scientist--band-5--associate-data-scientist.tsv" }, { "id": "data-scientist", "slug": "data-scientist", "title": "Data scientist", "band": "6", "summary": "", "pcfLevel": "Data scientist", "pcfLevelDescription": "A data scientist will work independently and have a good understanding of a range of topics, including data science techniques, delivery methods and stages (such as minimal viable products), tools and technologies.\n\nAt this role level, you will:\n- develop complex solutions using a range of data science techniques, whilst understanding any ethical considerations\n- understand the role and benefits of data science within the organisation\n- support capability building within the organisation\n- collaborate with others to develop data science solutions and outputs supporting the organisation\n- prepare and manipulate data, and perform complex analytics\n- present and communicate effectively", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Develop complex models independently, such as risk stratification or length-of-stay prediction, choosing suitable methods.", "Validate models with clinicians, checking that they are accurate, fair, and useful on local patient data.", "Document each model's intended use, data, performance, and limits, and contribute evidence to clinical safety cases.", "Evaluate the effect of service changes using suitable statistical methods.", "Explain models and their uncertainty to clinical and non-technical audiences.", "Support associate and trainee data scientists." ], "qualifications": [ "A degree in a numerate subject, or equivalent experience.", "Experience of building and validating statistical or machine learning models." ], "skills": [ { "id": "pcf:applied-maths-statistics-and-scientific-practices", "slug": "pcf-applied-maths-statistics-and-scientific-practices", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-engineering", "slug": "pcf-data-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-science-innovation", "slug": "pcf-data-science-innovation", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:delivering-business-impact", "slug": "pcf-delivering-business-impact", "level": "working", "levelNumber": 2 }, { "id": "pcf:developing-data-science-capability", "slug": "pcf-developing-data-science-capability", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:programming-and-build-data-science", "slug": "pcf-programming-and-build-data-science", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:understanding-product-delivery", "slug": "pcf-understanding-product-delivery", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "working", "levelNumber": 2 }, { "id": "data-ai-assurance", "slug": "data-ai-assurance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "3", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 427, "jobEvaluationNotes": "", "selfAssessmentFile": "data-scientist--band-6--data-scientist.tsv" }, { "id": "principal-data-scientist", "slug": "principal-data-scientist", "title": "Principal data scientist", "band": "7", "summary": "", "pcfLevel": "Principal data scientist", "pcfLevelDescription": "A principal data scientist is a leader of data science, quite often with responsibility for managing and developing teams.\n\nAt this role level, you will:\n- have a broad knowledge of data science techniques, use cases and potential impact, as well as the tools and technologies\n- have extensive experience in scoping, designing and delivering data science outputs and products\n- work collaboratively with a range of experts in support of organisational objectives\n- communicate effectively and challenge delivery plans and priorities\n- appreciate and understand data ethics, data preparation and manipulation\n- appreciate and understand delivery methods, and how to deliver supported solutions at scale", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Scope, design, and lead data science projects that support service planning and patient care.", "Decide which methods, tools, and data are suitable, and challenge plans that are not feasible or safe.", "Plan the validation, bias assessment, and monitoring of models with clinical safety and information governance colleagues.", "Agree with product teams how models will be deployed and supported at scale.", "Manage and develop a small team of data scientists." ], "qualifications": [ "Substantial experience of delivering data science, at a level equivalent to a master's degree or a doctorate in a quantitative subject." ], "skills": [ { "id": "pcf:applied-maths-statistics-and-scientific-practices", "slug": "pcf-applied-maths-statistics-and-scientific-practices", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-engineering", "slug": "pcf-data-engineering", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-science-innovation", "slug": "pcf-data-science-innovation", "level": "expert", "levelNumber": 4 }, { "id": "pcf:delivering-business-impact", "slug": "pcf-delivering-business-impact", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:developing-data-science-capability", "slug": "pcf-developing-data-science-capability", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:programming-and-build-data-science", "slug": "pcf-programming-and-build-data-science", "level": "expert", "levelNumber": 4 }, { "id": "pcf:understanding-product-delivery", "slug": "pcf-understanding-product-delivery", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "practitioner", "levelNumber": 3 }, { "id": "data-ai-assurance", "slug": "data-ai-assurance", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "3", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 507, "jobEvaluationNotes": "", "selfAssessmentFile": "data-scientist--band-7--principal-data-scientist.tsv" }, { "id": "lead-data-scientist", "slug": "lead-data-scientist", "title": "Lead data scientist", "band": "8a", "summary": "", "pcfLevel": "Lead data scientist", "pcfLevelDescription": "A lead data scientist is a leader, coach, and champion of data science. They have responsibility for managing and developing teams, building organisational capability, and setting and communicating direction.\n\nAt this role level, you will:\n- have experience in identifying opportunities to deploy extensive knowledge of data science techniques, and in challenging the status quo\n- design and implement scalable data science outputs and products, driving collaboration with others in support of organisational objectives\n- select the most appropriate tools and technologies\n- navigate ethical and data challenges\n- communicate and present effectively\n- challenge delivery plans and priorities", "civilServiceGrades": "G7/G6", "responsibilities": [ "Lead data science teams and set their direction, priorities, and standards.", "Find opportunities where data science can improve care, and make the case for them with clinical and service leaders.", "Make sure models are designed, validated, and monitored so they stay safe and fair in use.", "Resolve complex ethical and data challenges, such as consent, bias, and use of sensitive data.", "Build data science capability through coaching, recruitment, and training." ], "qualifications": [ "Extensive experience of leading data science teams." ], "skills": [ { "id": "pcf:applied-maths-statistics-and-scientific-practices", "slug": "pcf-applied-maths-statistics-and-scientific-practices", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-engineering", "slug": "pcf-data-engineering", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-science-innovation", "slug": "pcf-data-science-innovation", "level": "expert", "levelNumber": 4 }, { "id": "pcf:delivering-business-impact", "slug": "pcf-delivering-business-impact", "level": "expert", "levelNumber": 4 }, { "id": "pcf:developing-data-science-capability", "slug": "pcf-developing-data-science-capability", "level": "expert", "levelNumber": 4 }, { "id": "pcf:programming-and-build-data-science", "slug": "pcf-programming-and-build-data-science", "level": "expert", "levelNumber": 4 }, { "id": "pcf:understanding-product-delivery", "slug": "pcf-understanding-product-delivery", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "practitioner", "levelNumber": 3 }, { "id": "data-ai-assurance", "slug": "data-ai-assurance", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 560, "jobEvaluationNotes": "The UK GDaD PCF suggests both lead data scientist and head of data science at G7 or G6. This reference places lead at Band 8a and head at Band 8b, so the two levels sit in different bands.", "selfAssessmentFile": "data-scientist--band-8a--lead-data-scientist.tsv" }, { "id": "head-of-data-science", "slug": "head-of-data-science", "title": "Head of data science", "band": "8b", "summary": "", "pcfLevel": "Head of data science", "pcfLevelDescription": "The head of data science has complete oversight of data science within their organisation.\n\nAt this role level, you will:\n- set direction\n- build capability\n- oversee resourcing, budgeting, professionalism and outputs and products\n- support and enable future IT developments\n- understand and use a wide range of data science techniques, tools and technologies\n- lead on ethics\n- communicate and present data science and data ethics effectively to ministers and senior leaders\n- champion the role of data science in supporting organisational priorities, and in collaborative working across professions\n- represent the department on data science matters", "civilServiceGrades": "G7/G6", "responsibilities": [ "Set the direction for data science and AI across the organisation, in line with its strategy and priorities.", "Lead on the ethics, safety, and assurance of the organisation's models and AI, and advise the board on them.", "Oversee resources, budget, and the quality of data science products.", "Represent the organisation on data science and AI with health and care partners, researchers, and regulators.", "Build data science capability and careers across professions." ], "qualifications": [ "Extensive experience of leading data science across an organisation." ], "skills": [ { "id": "pcf:applied-maths-statistics-and-scientific-practices", "slug": "pcf-applied-maths-statistics-and-scientific-practices", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-engineering", "slug": "pcf-data-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-science-innovation", "slug": "pcf-data-science-innovation", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:delivering-business-impact", "slug": "pcf-delivering-business-impact", "level": "expert", "levelNumber": 4 }, { "id": "pcf:developing-data-science-capability", "slug": "pcf-developing-data-science-capability", "level": "expert", "levelNumber": 4 }, { "id": "pcf:programming-and-build-data-science", "slug": "pcf-programming-and-build-data-science", "level": "working", "levelNumber": 2 }, { "id": "pcf:understanding-product-delivery", "slug": "pcf-understanding-product-delivery", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "data-ai-assurance", "slug": "data-ai-assurance", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "4", "information-resources": "5", "research": "4", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 603, "jobEvaluationNotes": "", "selfAssessmentFile": "data-scientist--band-8b--head-of-data-science.tsv" } ], "sources": [] }, { "id": "machine-learning-engineer", "slug": "machine-learning-engineer", "title": "Machine learning engineer", "family": "data", "summary": "Machine learning engineers take models built by data scientists, or bought from suppliers, and make them work reliably in live health and care services. They build the pipelines that train, test, deploy, and monitor models, and integrate them with clinical and operational systems. They make sure models stay safe, secure, fair, and effective once real patients and staff rely on them.", "healthContext": [ "Models in live use can drift as patient populations, clinical practice, or recording habits change, so performance is monitored for each patient group and models are retrained or withdrawn when needed.", "A model that informs diagnosis, triage, or treatment may be regulated as a medical device, which brings formal requirements for its software life cycle, change control, and post-market surveillance.", "Clinical safety cases need evidence about how a model fails, how its outputs are shown to clinicians, and what happens when it is unavailable.", "Models trained on patient data can leak information about individuals, so training data, model artefacts, and logs are protected like the data itself.", "Generative AI and large language models bring further risks, such as made-up content in clinical notes, which need specific testing and human oversight." ], "pcfRole": { "name": "Machine learning engineer", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/machine-learning-engineer/", "description": "A machine learning engineer develops, assures and maintains machine learning models so they can be used in products and services.\n\nIn this role, you will:\n- be responsible for the software development and technical infrastructure needed to design, train, deploy and scale machine learning models\n- provide and maintain effective, secure and sustainable machine learning models for use in products and services\n- support all stages of the machine learning life cycle\n- help product teams evaluate and choose appropriate machine learning solutions", "family": "Data" }, "esco": [ "35553663-deab-4d9a-bf22-15c1625d28e8" ], "levels": [ { "id": "senior-machine-learning-engineer", "slug": "senior-machine-learning-engineer", "title": "Senior machine learning engineer", "band": "7", "summary": "", "pcfLevel": "Senior machine learning engineer", "pcfLevelDescription": "A senior machine learning engineer develops machine learning models so they can be used in products and services.\n\nAt this role level, you will:\n- decide what model is most suitable for use in products and services\n- customise, optimise, re-train and maintain existing models\n- deploy models into production, testing and assuring them to ensure they meet performance requirements\n- work with others to integrate models with existing systems\n- check that models used in live products and services stay safe, secure and continue to work effectively", "civilServiceGrades": "SEO/G7/G6", "responsibilities": [ "Deploy models into production clinical and operational services, with automated testing, versioning, and rollback.", "Build monitoring for model performance, drift, and fairness across patient groups, with alerts and clear owners.", "Integrate models with clinical systems, using open standards such as HL7 FHIR where possible.", "Produce the testing, change, and monitoring evidence needed for clinical safety cases and medical device technical files.", "Assess and adapt supplier and open source models for local use, including generative AI models.", "Coach data scientists and engineers on machine learning engineering practice." ], "qualifications": [ "Substantial experience of building and running machine learning systems in production, at a level equivalent to a master's degree." ], "skills": [ { "id": "pcf:applied-maths-statistics-and-scientific-practices", "slug": "pcf-applied-maths-statistics-and-scientific-practices", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-science-innovation", "slug": "pcf-data-science-innovation", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "data-ai-assurance", "slug": "data-ai-assurance", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "4", "knowledge": "7", "analytical": "5", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 495, "jobEvaluationNotes": "", "selfAssessmentFile": "machine-learning-engineer--band-7--senior-machine-learning-engineer.tsv" }, { "id": "lead-machine-learning-engineer", "slug": "lead-machine-learning-engineer", "title": "Lead machine learning engineer", "band": "8b", "summary": "", "pcfLevel": "Lead machine learning engineer", "pcfLevelDescription": "A lead machine learning engineer leads the technical development and deployment of machine learning models.\n\nAt this role level, you will:\n- lead the most complex technical work needed to develop models for use in products and services\n- co-ordinate moving a model from the research and development stage to production\n- define ways of working across the machine learning life cycle\n- identify training needs for machine learning engineers and related roles\n- help your team work with other teams and disciplines\n- assure the effectiveness of machine learning models in use across the organisation\n- define and communicate software standards and guidelines related to ethics, risk and security", "civilServiceGrades": "G7/G6", "responsibilities": [ "Lead the most complex work to bring models from research into safe live use across the organisation.", "Define the machine learning life cycle, including the controls needed for regulated and safety-critical models.", "Set standards for model testing, monitoring, security, and ethics, and assure models in live use.", "Work with clinical safety officers, information governance, and regulatory specialists to agree how models are assessed and approved.", "Identify training needs and develop machine learning engineers and related roles." ], "qualifications": [ "Extensive experience of leading machine learning engineering for complex or regulated services." ], "skills": [ { "id": "pcf:applied-maths-statistics-and-scientific-practices", "slug": "pcf-applied-maths-statistics-and-scientific-practices", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-science-innovation", "slug": "pcf-data-science-innovation", "level": "expert", "levelNumber": 4 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "expert", "levelNumber": 4 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "practitioner", "levelNumber": 3 }, { "id": "data-ai-assurance", "slug": "data-ai-assurance", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 595, "jobEvaluationNotes": "", "selfAssessmentFile": "machine-learning-engineer--band-8b--lead-machine-learning-engineer.tsv" } ], "sources": [] }, { "id": "data-governance-manager", "slug": "data-governance-manager", "title": "Data governance manager", "family": "data", "summary": "Data governance managers make sure the organisation's health and care data is well managed, trustworthy, and used safely and lawfully. They set up and run the frameworks, policies, and standards for data ownership, quality, metadata, and data sharing, and work with data owners, information governance colleagues, and clinical leads so data can be used with confidence for care, planning, and research.", "healthContext": [ "Health data is highly sensitive personal data, so data governance works closely with information governance, data protection, and the duty of confidentiality.", "Data is shared with many health and care partners for direct care, planning, and research, and each use needs a clear lawful basis, agreements, and controls.", "Clinical data standards, such as SNOMED CT, ICD, and HL7 FHIR, and agreed data definitions are central to making data consistent across systems and organisations.", "Poor data quality can lead directly to patient harm, such as missed allergies or wrong patient matching, as well as to wrong decisions about services.", "Patients and the public expect openness about how their data is used, so governance includes transparency and respect for patients' choices about secondary use." ], "pcfRole": { "name": "Data governance manager", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/data-governance-manager/", "description": "A data governance manager plans, monitors and enforces the management of data assets.\n\nIn this role, you will:\n- catalogue, monitor and identify data assets that are essential to the organisation’s operations or services\n- assign ownership of data, ensuring there is a clear RACI (responsible, accountable, consulted and informed) matrix in the organisation\n- incorporate governance of data into routine processes\n- support or manage risk processes around data\n- advocate for better use and management of data within the organisation\n- encourage better data literacy within the organisation", "family": "Data" }, "esco": [ "7086d0ca-1e77-4690-89c9-7ed1a0478fa3", "810e5e67-acd5-499a-b307-cf5bea330859" ], "levels": [ { "id": "data-governance-manager", "slug": "data-governance-manager", "title": "Data governance manager", "band": "7", "summary": "", "pcfLevel": "Data governance manager", "pcfLevelDescription": "A data governance manager defines, implements and manages data governance frameworks, policies and standards.\n\nAt this role level, you will:\n- work on the design and implementation of practical data governance solutions to support organisational needs\n- identify opportunities and make recommendations to improve the quality and trustworthiness of data throughout the organisation\n- implement and establish wider data management competencies within the organisation (such as data quality, metadata management, master data management, data modelling, and development of data standards and data strategy)\n- apply data governance to optimise the safety and value of data throughout the data life cycle\n- work within the organisation to minimise data risks and increase data literacy", "civilServiceGrades": "HEO/SEO/G7", "responsibilities": [ "Run the organisation's data governance framework, including data ownership, stewardship, and decision-making groups.", "Maintain the data catalogue, business glossary, and data standards, including agreed clinical and operational definitions.", "Monitor data quality for key data sets and work with data owners to fix root causes.", "Work with information governance colleagues on data sharing agreements and data protection impact assessments for new data uses.", "Record and manage data risks and issues, and escalate them to the right owner.", "Improve data literacy among staff who create and use health data." ], "qualifications": [ "A degree or professional qualification in data, information management, or a related subject, or equivalent experience.", "Experience of data governance or data management in a complex organisation." ], "skills": [ { "id": "pcf:communicating-analysis-and-insight", "slug": "pcf-communicating-analysis-and-insight", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-governance", "slug": "pcf-data-governance", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-life-cycle", "slug": "pcf-data-life-cycle", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-literacy-improvement", "slug": "pcf-data-literacy-improvement", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-management", "slug": "pcf-data-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-maturity", "slug": "pcf-data-maturity", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-standards", "slug": "pcf-data-standards", "level": "working", "levelNumber": 2 }, { "id": "pcf:enabling-and-informing-risk-based-decisions", "slug": "pcf-enabling-and-informing-risk-based-decisions", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "data-quality", "slug": "data-quality", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "awareness", "levelNumber": 1 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "4", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "1", "people": "2", "information-resources": "5", "research": "1", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 491, "jobEvaluationNotes": "The UK GDaD PCF suggests HEO to G7 for this level, which maps to Band 6. This reference places it at Band 7 because, in a health care organisation, the role usually governs confidential patient data across the whole organisation and develops data policy that affects several services.", "selfAssessmentFile": "data-governance-manager--band-7--data-governance-manager.tsv" }, { "id": "lead-data-governance-manager", "slug": "lead-data-governance-manager", "title": "Lead data governance manager", "band": "8b", "summary": "", "pcfLevel": "Lead data governance manager", "pcfLevelDescription": "A lead data governance manager undertakes complex work related to the principles and practices of data governance, and co-ordinates with data owners to lead wider data management competencies.\n\nAt this role level, you will:\n- lead the formation, implementation and management of data governance frameworks, policies and standards\n- implement and establish wider data management competencies within the organisation (such as data quality assurance, metadata management, master data management, data modelling, and development of data standards and data strategy)\n- be responsible for understanding and managing the organisational data risks and issues, and co-ordinating with data owners to accept or resolve them", "civilServiceGrades": "G7/G6", "responsibilities": [ "Lead the design and running of data governance frameworks, policies, and standards across the organisation.", "Coordinate data owners and stewards to manage data risks, accept or resolve them, and report them to senior committees.", "Lead wider data management work, such as master data for patients, staff, and sites, and reference data.", "Agree data governance arrangements for data shared with health and care partners and researchers.", "Advise programmes on how new systems and data uses meet data standards and governance rules.", "Line manage data governance staff." ], "qualifications": [ "Extensive experience of leading data governance or data management." ], "skills": [ { "id": "pcf:communicating-analysis-and-insight", "slug": "pcf-communicating-analysis-and-insight", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-governance", "slug": "pcf-data-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-life-cycle", "slug": "pcf-data-life-cycle", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-literacy-improvement", "slug": "pcf-data-literacy-improvement", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-management", "slug": "pcf-data-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-maturity", "slug": "pcf-data-maturity", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-standards", "slug": "pcf-data-standards", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:enabling-and-informing-risk-based-decisions", "slug": "pcf-enabling-and-informing-risk-based-decisions", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "data-quality", "slug": "data-quality", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "3", "people": "4", "information-resources": "6", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 589, "jobEvaluationNotes": "", "selfAssessmentFile": "data-governance-manager--band-8b--lead-data-governance-manager.tsv" }, { "id": "head-of-data-governance", "slug": "head-of-data-governance", "title": "Head of data governance", "band": "8c", "summary": "", "pcfLevel": "Head of data governance", "pcfLevelDescription": "The head of data governance works with the chief data officer across the organisation and government, providing strategic oversight and leadership in all aspects of data governance and use. They ensure high standards are maintained in-line with regulations and ethical requirements.\n\nAt this role level, you will:\n- work with the chief data officer to provide strategic oversight of data governance throughout the organisation\n- set and monitor the adherence to data governance policies, frameworks and standards\n- be accountable for understanding and managing the organisational data risks and issues, and co-ordinating with data owners to accept or resolve them\n- act as a senior advisor across government on the best practice of data security development, in accordance with the data enterprise architecture\n- maintain effective long-term relationships at a senior level with important decision-makers and influencers\n- advocate improved data risk management and practices within the organisation\n- encourage better data literacy and understanding of data governance within the organisation", "civilServiceGrades": "G6", "responsibilities": [ "Work with the chief data officer and the executive owner of information risk to set the strategy for data governance and use.", "Set data governance policies and standards and monitor how well the organisation follows them.", "Be accountable for managing the organisation's data risks, and report on them to the board.", "Represent the organisation on data governance with health and care partners, regulators, and patient groups.", "Promote openness with patients and the public about how their data is used.", "Lead and develop the data governance function." ], "qualifications": [ "Extensive experience of leading data governance across an organisation." ], "skills": [ { "id": "pcf:communicating-analysis-and-insight", "slug": "pcf-communicating-analysis-and-insight", "level": "expert", "levelNumber": 4 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-governance", "slug": "pcf-data-governance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-life-cycle", "slug": "pcf-data-life-cycle", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-literacy-improvement", "slug": "pcf-data-literacy-improvement", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-management", "slug": "pcf-data-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-maturity", "slug": "pcf-data-maturity", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-standards", "slug": "pcf-data-standards", "level": "expert", "levelNumber": 4 }, { "id": "pcf:enabling-and-informing-risk-based-decisions", "slug": "pcf-enabling-and-informing-risk-based-decisions", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "information-governance", "slug": "information-governance", "level": "expert", "levelNumber": 4 }, { "id": "data-quality", "slug": "data-quality", "level": "expert", "levelNumber": 4 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "expert", "levelNumber": 4 }, { "id": "risk-management", "slug": "risk-management", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "6", "financial-resources": "3", "people": "4", "information-resources": "6", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 637, "jobEvaluationNotes": "", "selfAssessmentFile": "data-governance-manager--band-8c--head-of-data-governance.tsv" } ], "sources": [] }, { "id": "clinical-coder", "slug": "clinical-coder", "title": "Clinical coder", "family": "data", "summary": "Clinical coders read patients' health records and translate diagnoses, procedures, and other clinical information into standard classification codes, such as ICD for diagnoses and a procedure classification for interventions. Coded data is used for payment, service planning, clinical audit, research, and public health statistics, so its accuracy matters well beyond the coding team. Coders work closely with clinicians to clarify records, and increasingly use clinical terminologies such as SNOMED CT and computer-assisted coding tools.", "healthContext": [ "Coders read complete case notes, which often describe serious illness, injury, abuse, self-harm, and death, so the work is emotionally demanding and teams need good support and supervision.", "Coded data drives payment for activity, mortality and outcome indicators, and service planning, so errors can affect funding, published performance, and decisions about care.", "Coding depends on the quality of clinical documentation, so coders query unclear records with clinicians and help improve how care is recorded.", "Coders handle full identifiable health records every day, so confidentiality and correct access are essential.", "Automated and computer-assisted coding, and mapping from SNOMED CT to classifications, are changing the work, and coders check that automated codes are correct." ], "pcfRole": null, "esco": [ "6219f0ef-6414-4d01-9221-41ac25dcb409" ], "levels": [ { "id": "trainee-clinical-coder", "slug": "trainee-clinical-coder", "title": "Trainee clinical coder", "band": "3", "summary": "A trainee clinical coder learns to code straightforward hospital episodes under close supervision, working towards a clinical coding qualification.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Code straightforward episodes, such as day cases, from health records using classification rules, with all work checked by a senior coder.", "Learn medical terms, anatomy, and the national and international coding standards through structured training.", "Find, track, and return health records correctly, and keep them secure.", "Record coded data in the patient administration or coding system accurately and on time.", "Raise unclear or missing information with a senior coder." ], "qualifications": [ "Good literacy and keyboard skills, and enrolment on a clinical coding training programme, or equivalent." ], "skills": [ { "id": "clinical-coding", "slug": "clinical-coding", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "awareness", "levelNumber": 1 }, { "id": "health-records-management", "slug": "health-records-management", "level": "awareness", "levelNumber": 1 }, { "id": "data-quality", "slug": "data-quality", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "3", "analytical": "2", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "1", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 233, "jobEvaluationNotes": "Mental effort is level 4 because coders concentrate for long periods reading and interpreting detailed case notes. Emotional effort is level 2 because coders frequently read records describing distressing events.", "selfAssessmentFile": "clinical-coder--band-3--trainee-clinical-coder.tsv" }, { "id": "clinical-coder", "slug": "clinical-coder", "title": "Clinical coder", "band": "4", "summary": "A clinical coder codes a full range of routine episodes independently and accurately, meeting agreed deadlines and quality standards.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Code inpatient, day case, and outpatient episodes accurately across common specialties, using classification rules and local policies.", "Query unclear, missing, or conflicting clinical information with clinicians and record the outcome.", "Check codes suggested by computer-assisted coding or terminology maps, and correct them where needed.", "Meet deadlines for coding completeness, so data is ready for payment and reporting.", "Take part in coding audits and act on their findings." ], "qualifications": [ "A recognised clinical coding qualification, or working towards one with equivalent experience." ], "skills": [ { "id": "clinical-coding", "slug": "clinical-coding", "level": "working", "levelNumber": 2 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "health-records-management", "slug": "health-records-management", "level": "working", "levelNumber": 2 }, { "id": "data-quality", "slug": "data-quality", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "1", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 282, "jobEvaluationNotes": "Mental and emotional effort reflect long periods of concentration on case notes that often describe serious illness, injury, and death.", "selfAssessmentFile": "clinical-coder--band-4--clinical-coder.tsv" }, { "id": "senior-clinical-coder", "slug": "senior-clinical-coder", "title": "Senior clinical coder", "band": "5", "summary": "A senior clinical coder codes complex episodes across specialties, acts as a source of expert advice for other coders, and checks and trains less experienced coders.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Code complex episodes, such as critical care, cancer, multiple procedures, and deaths, across specialties.", "Resolve difficult coding questions with consultants and other senior clinicians, explaining coding rules clearly.", "Check the work of trainee coders and give them feedback and on-the-job training.", "Validate coded data before it is submitted and fix errors with the right team.", "Work with clinical teams to improve the quality of clinical documentation." ], "qualifications": [ "A recognised clinical coding qualification, or equivalent experience.", "Experience of coding complex episodes across a range of specialties." ], "skills": [ { "id": "clinical-coding", "slug": "clinical-coding", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "health-records-management", "slug": "health-records-management", "level": "working", "levelNumber": 2 }, { "id": "data-quality", "slug": "data-quality", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "4", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 354, "jobEvaluationNotes": "Emotional effort stays at level 2, as complex episodes such as deaths and cancer care are a regular part of the work.", "selfAssessmentFile": "clinical-coder--band-5--senior-clinical-coder.tsv" }, { "id": "clinical-coding-auditor-and-trainer", "slug": "clinical-coding-auditor-and-trainer", "title": "Clinical coding auditor and trainer", "band": "6", "summary": "A clinical coding auditor and trainer audits the accuracy of coded data, designs and delivers coding training, and advises the organisation on coding standards. In some organisations this level also leads a coding team day to day.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Plan and carry out coding audits across specialties, measuring accuracy against national and international standards.", "Report audit findings to coding, clinical, finance, and information teams, and agree improvement actions.", "Design and deliver coding training, from foundation courses for new coders to refresher training on standard changes.", "Advise clinicians and managers on how coding affects payment, mortality indicators, and performance data.", "Lead the introduction of changes in classification versions, coding standards, and coding tools.", "Lead a coding team day to day where the organisation combines this with audit and training." ], "qualifications": [ "A recognised clinical coding qualification and a recognised clinical coding audit or training qualification, or equivalent experience." ], "skills": [ { "id": "clinical-coding", "slug": "clinical-coding", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "health-records-management", "slug": "health-records-management", "level": "working", "levelNumber": 2 }, { "id": "data-quality", "slug": "data-quality", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:quality-assurance-of-data-and-analysis", "slug": "pcf-quality-assurance-of-data-and-analysis", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "3", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "2", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 446, "jobEvaluationNotes": "People is level 3 because designing and teaching specialist coding training is a main duty. Research is level 2 because coding audit is a regular part of the job.", "selfAssessmentFile": "clinical-coder--band-6--clinical-coding-auditor-and-trainer.tsv" }, { "id": "clinical-coding-manager", "slug": "clinical-coding-manager", "title": "Clinical coding manager", "band": "7", "summary": "A clinical coding manager leads the organisation's clinical coding service, including its coding teams, quality programme, and links with clinical, finance, and information teams.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead the clinical coding service and its team leaders, making sure coding is complete, accurate, and on time.", "Set coding policies and the coding quality programme, in line with national and international standards.", "Hold the coding budget and plan the workforce, including recruitment, training, and accreditation.", "Advise senior leaders on how coding affects funding, mortality and outcome indicators, and published data.", "Lead the adoption of new coding technology, such as computer-assisted coding and terminology mapping, with clinical safety and information governance colleagues.", "Support the wellbeing of coders who regularly read distressing records." ], "qualifications": [ "A recognised clinical coding qualification and extensive experience of coding, audit, and leading coders, or equivalent experience." ], "skills": [ { "id": "clinical-coding", "slug": "clinical-coding", "level": "expert", "levelNumber": 4 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "health-records-management", "slug": "health-records-management", "level": "practitioner", "levelNumber": 3 }, { "id": "data-quality", "slug": "data-quality", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "4", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "2", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 500, "jobEvaluationNotes": "", "selfAssessmentFile": "clinical-coder--band-7--clinical-coding-manager.tsv" } ], "sources": [] }, { "id": "business-analyst", "slug": "business-analyst", "title": "Business analyst", "family": "product-and-delivery", "summary": "Business analysts help the organisation understand problems in health and care services and find the right changes to solve them. They analyse how clinical, administrative, and patient-facing processes work today, define user and business needs and requirements, and help teams make sure new digital services fit real care pathways and deliver measurable benefits.", "healthContext": [ "Processes cross organisational and professional boundaries, so analysts map whole care pathways, including handoffs between clinicians, care staff, patients, and other organisations.", "Requirements often carry clinical risk, so analysts work with clinical safety officers to make sure safety-related requirements are captured, traced, and tested.", "Many requirements concern sharing health data between systems, so analysts need a working grasp of interoperability standards such as HL7 FHIR and clinical terminologies such as SNOMED CT.", "Benefits in care are often about safety, quality, staff time, and patient experience, not only cost, so analysts help define measures that clinicians recognise." ], "pcfRole": { "name": "Business analyst", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/business-analyst/", "description": "Business analysts help teams to:\n- analyse and understand a business problem or opportunity\n- undertake research and analysis to understand how a business or business area works, considering the people, organisation, processes, information, data and technology\n- identify areas for improvement, explore feasible options, analyse the effects of change and define success measures\n- identify and elaborate user and business needs to enable effective design, development and testing of services and business change\n- make decisions related to prioritisation and minimum viable product by using analysis led insights\n- ensure new products and services meet business and user needs, and are aligned with organisational goals\n- understand any business and policy constraints that need to be considered, and assess the implications", "family": "Product and delivery" }, "esco": [ "60082a99-d8ef-4e84-9290-78902681b6ed", "fe0fa514-b48d-4a53-9757-a283c0baacf0" ], "levels": [ { "id": "trainee-business-analyst", "slug": "trainee-business-analyst", "title": "Trainee business analyst", "band": "4", "summary": "", "pcfLevel": "Trainee business analyst", "pcfLevelDescription": "A trainee business analyst receives direction from more senior business analysts. At this level, you will work with others or under supervision to build and develop your skills.", "civilServiceGrades": "EO", "responsibilities": [ "Learn business analysis techniques through structured training, shadowing, and supervised work.", "Record notes and draft process maps from workshops with clinical and administrative staff.", "Maintain requirements logs, user stories, and traceability records under direction.", "Help prepare test scenarios for user acceptance testing.", "Follow information governance rules when handling documents that include patient information." ], "qualifications": [ "Working towards a business analysis apprenticeship or qualification, or equivalent experience." ], "skills": [ { "id": "pcf:adapting-to-delivery-methodologies", "slug": "pcf-adapting-to-delivery-methodologies", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:business-and-user-acceptance-testing", "slug": "pcf-business-and-user-acceptance-testing", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:business-modelling", "slug": "pcf-business-modelling", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:business-process-improvement", "slug": "pcf-business-process-improvement", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:change-benefits-and-adoption-analysis", "slug": "pcf-change-benefits-and-adoption-analysis", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:context-problem-and-option-analysis", "slug": "pcf-context-problem-and-option-analysis", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:defining-and-managing-business-needs-user-needs-and-requirements", "slug": "pcf-defining-and-managing-business-needs-user-needs-and-requirements", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:digital-and-data-systems-analysis", "slug": "pcf-digital-and-data-systems-analysis", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "3", "research": "2", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 275, "jobEvaluationNotes": "", "selfAssessmentFile": "business-analyst--band-4--trainee-business-analyst.tsv" }, { "id": "junior-business-analyst", "slug": "junior-business-analyst", "title": "Junior business analyst", "band": "5", "summary": "", "pcfLevel": "Junior business analyst", "pcfLevelDescription": "A junior business analyst receives direction from more senior business analysts but is responsible for the output of specific tasks. At this level, you will have limited skills and will work with others or under supervision. You will support stakeholder relationship management.", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Map current and future processes for clinical and administrative workflows, such as referrals, appointments, or results handling.", "Elicit and write requirements and user stories for well-defined pieces of work.", "Gather data on process performance, such as waiting times or manual workarounds, to support analysis.", "Prepare and run user acceptance test scenarios with clinical and operational users.", "Flag requirements that could affect patient safety to the team and the clinical safety officer." ], "qualifications": [ "A degree, a business analysis qualification or apprenticeship, or equivalent experience." ], "skills": [ { "id": "pcf:adapting-to-delivery-methodologies", "slug": "pcf-adapting-to-delivery-methodologies", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:business-and-user-acceptance-testing", "slug": "pcf-business-and-user-acceptance-testing", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:business-modelling", "slug": "pcf-business-modelling", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:business-process-improvement", "slug": "pcf-business-process-improvement", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:change-benefits-and-adoption-analysis", "slug": "pcf-change-benefits-and-adoption-analysis", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:context-problem-and-option-analysis", "slug": "pcf-context-problem-and-option-analysis", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:defining-and-managing-business-needs-user-needs-and-requirements", "slug": "pcf-defining-and-managing-business-needs-user-needs-and-requirements", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:digital-and-data-systems-analysis", "slug": "pcf-digital-and-data-systems-analysis", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-experience-insight-analysis", "slug": "pcf-user-experience-insight-analysis", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 335, "jobEvaluationNotes": "", "selfAssessmentFile": "business-analyst--band-5--junior-business-analyst.tsv" }, { "id": "business-analyst", "slug": "business-analyst", "title": "Business analyst", "band": "6", "summary": "", "pcfLevel": "Business analyst", "pcfLevelDescription": "A business analyst leads small to medium size projects and supports larger and more complex projects.\n\nAt this role level, you will:\n- manage stakeholder relationships\n- work independently\n- have a good understanding of your work area\n- develop the business analysis community by sharing best practice and mentoring others", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Lead the analysis for small and medium projects, from problem definition to benefits measurement.", "Run workshops with clinicians, care staff, and managers to understand pain points and agree options.", "Model care pathways and information flows, including data exchanged with other health and care systems.", "Define safety-related and data requirements, and trace them through design, build, and test.", "Build benefits cases with measures such as staff time released, errors avoided, or patient experience.", "Mentor junior and trainee business analysts." ], "qualifications": [ "A degree or a recognised business analysis qualification, or equivalent experience.", "Experience of business analysis on digital change projects." ], "skills": [ { "id": "pcf:adapting-to-delivery-methodologies", "slug": "pcf-adapting-to-delivery-methodologies", "level": "working", "levelNumber": 2 }, { "id": "pcf:business-and-user-acceptance-testing", "slug": "pcf-business-and-user-acceptance-testing", "level": "working", "levelNumber": 2 }, { "id": "pcf:business-modelling", "slug": "pcf-business-modelling", "level": "working", "levelNumber": 2 }, { "id": "pcf:business-process-improvement", "slug": "pcf-business-process-improvement", "level": "working", "levelNumber": 2 }, { "id": "pcf:change-benefits-and-adoption-analysis", "slug": "pcf-change-benefits-and-adoption-analysis", "level": "working", "levelNumber": 2 }, { "id": "pcf:context-problem-and-option-analysis", "slug": "pcf-context-problem-and-option-analysis", "level": "working", "levelNumber": 2 }, { "id": "pcf:defining-and-managing-business-needs-user-needs-and-requirements", "slug": "pcf-defining-and-managing-business-needs-user-needs-and-requirements", "level": "working", "levelNumber": 2 }, { "id": "pcf:digital-and-data-systems-analysis", "slug": "pcf-digital-and-data-systems-analysis", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-experience-insight-analysis", "slug": "pcf-user-experience-insight-analysis", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 421, "jobEvaluationNotes": "", "selfAssessmentFile": "business-analyst--band-6--business-analyst.tsv" }, { "id": "senior-business-analyst", "slug": "senior-business-analyst", "title": "Senior business analyst", "band": "7", "summary": "", "pcfLevel": "Senior business analyst", "pcfLevelDescription": "A senior business analyst has a good understanding of strategic arenas and leads large or complex projects.\n\nAt this role level, you will:\n- have functional or people management responsibilities, or a combination of both\n- mentor others\n- develop best practice\n- own stakeholder relationships\n- manage community of practice activities within a business area", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Lead business analysis on large or complex programmes, such as replacing a clinical system or redesigning a care pathway.", "Analyse options and their effect on care, safety, staff workload, and cost, and present recommendations to boards.", "Make sure clinical risk, information governance, and equality impacts are analysed and addressed in requirements.", "Define and track the benefits of change, and set up how they will be measured after go-live.", "Line manage or lead business analysts and run community of practice activities." ], "qualifications": [ "Substantial experience of business analysis on complex change, at a level equivalent to a master's degree." ], "skills": [ { "id": "pcf:adapting-to-delivery-methodologies", "slug": "pcf-adapting-to-delivery-methodologies", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:business-and-user-acceptance-testing", "slug": "pcf-business-and-user-acceptance-testing", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:business-modelling", "slug": "pcf-business-modelling", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:business-process-improvement", "slug": "pcf-business-process-improvement", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:change-benefits-and-adoption-analysis", "slug": "pcf-change-benefits-and-adoption-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:context-problem-and-option-analysis", "slug": "pcf-context-problem-and-option-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:defining-and-managing-business-needs-user-needs-and-requirements", "slug": "pcf-defining-and-managing-business-needs-user-needs-and-requirements", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:digital-and-data-systems-analysis", "slug": "pcf-digital-and-data-systems-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-experience-insight-analysis", "slug": "pcf-user-experience-insight-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 475, "jobEvaluationNotes": "", "selfAssessmentFile": "business-analyst--band-7--senior-business-analyst.tsv" }, { "id": "lead-business-analyst", "slug": "lead-business-analyst", "title": "Lead business analyst", "band": "8a", "summary": "", "pcfLevel": "Lead business analyst", "pcfLevelDescription": "A lead business analyst has a good understanding of the enterprise arena and works in highly complex problem spaces, typically spanning multiple products or services.\n\nAt this role level, you will:\n- be a leader in the business analysis community (across government and externally)\n- have functional management or people management accountabilities, or a combination of both\n- actively share knowledge and be seen as a go-to person in the field\n- mentor others\n- own the main stakeholder relationships", "civilServiceGrades": "G7", "responsibilities": [ "Lead analysis for highly complex problems that span several products, services, or organisations in a care system.", "Shape the business case and benefits realisation plan for major investments.", "Set business analysis standards, such as requirements traceability for safety-related and regulated software.", "Work with clinical leads, architects, and product managers to align analysis with organisational strategy.", "Line manage business analysts and lead their professional development." ], "qualifications": [ "Extensive experience of leading business analysis across complex, multi-team change." ], "skills": [ { "id": "pcf:adapting-to-delivery-methodologies", "slug": "pcf-adapting-to-delivery-methodologies", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:business-and-user-acceptance-testing", "slug": "pcf-business-and-user-acceptance-testing", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:business-modelling", "slug": "pcf-business-modelling", "level": "expert", "levelNumber": 4 }, { "id": "pcf:business-process-improvement", "slug": "pcf-business-process-improvement", "level": "expert", "levelNumber": 4 }, { "id": "pcf:change-benefits-and-adoption-analysis", "slug": "pcf-change-benefits-and-adoption-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:context-problem-and-option-analysis", "slug": "pcf-context-problem-and-option-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:defining-and-managing-business-needs-user-needs-and-requirements", "slug": "pcf-defining-and-managing-business-needs-user-needs-and-requirements", "level": "expert", "levelNumber": 4 }, { "id": "pcf:digital-and-data-systems-analysis", "slug": "pcf-digital-and-data-systems-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:user-experience-insight-analysis", "slug": "pcf-user-experience-insight-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 554, "jobEvaluationNotes": "", "selfAssessmentFile": "business-analyst--band-8a--lead-business-analyst.tsv" }, { "id": "head-of-business-analysis", "slug": "head-of-business-analysis", "title": "Head of business analysis", "band": "8c", "summary": "", "pcfLevel": "Head of business analysis", "pcfLevelDescription": "The head of business analysis leads the business analysis function across the enterprise area and builds business analysis capability for the organisation.", "civilServiceGrades": "G6", "responsibilities": [ "Lead the business analysis function and set its strategy, standards, and ways of working.", "Build business analysis capability, including recruitment, career paths, and training.", "Advise executive and clinical leaders on the analysis needed for major health and care transformation.", "Make sure benefits realisation is planned, measured, and reported across the portfolio.", "Manage the function's budget and workforce plan." ], "qualifications": [ "Extensive experience of leading a business analysis function or practice." ], "skills": [ { "id": "pcf:adapting-to-delivery-methodologies", "slug": "pcf-adapting-to-delivery-methodologies", "level": "expert", "levelNumber": 4 }, { "id": "pcf:business-and-user-acceptance-testing", "slug": "pcf-business-and-user-acceptance-testing", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:business-modelling", "slug": "pcf-business-modelling", "level": "expert", "levelNumber": 4 }, { "id": "pcf:business-process-improvement", "slug": "pcf-business-process-improvement", "level": "expert", "levelNumber": 4 }, { "id": "pcf:change-benefits-and-adoption-analysis", "slug": "pcf-change-benefits-and-adoption-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:context-problem-and-option-analysis", "slug": "pcf-context-problem-and-option-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:defining-and-managing-business-needs-user-needs-and-requirements", "slug": "pcf-defining-and-managing-business-needs-user-needs-and-requirements", "level": "expert", "levelNumber": 4 }, { "id": "pcf:digital-and-data-systems-analysis", "slug": "pcf-digital-and-data-systems-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:user-experience-insight-analysis", "slug": "pcf-user-experience-insight-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 634, "jobEvaluationNotes": "Information resources is scored at level 6 because the head of business analysis owns the organisation-wide standards for how requirements, process models, and benefits records are kept across all change work.", "selfAssessmentFile": "business-analyst--band-8c--head-of-business-analysis.tsv" } ], "sources": [] }, { "id": "delivery-manager", "slug": "delivery-manager", "title": "Delivery manager", "family": "product-and-delivery", "summary": "Delivery managers help multidisciplinary teams deliver digital health services that work for patients, clinicians, and care staff. They create the conditions for teams to work well, remove blockers, manage risks and dependencies, and keep delivery moving at a sustainable pace, using agile and lean ways of working.", "healthContext": [ "Releases to services that support patient care must pass clinical safety and information governance checks, so delivery managers build these into the team's plans and definition of done.", "Delivery often depends on clinicians and care staff who have limited time away from patients, so delivery managers plan research, testing, and training around clinical rotas.", "Changes to live clinical services need careful timing, so delivery managers plan go-lives with operational teams to avoid peak clinical periods and to have support in place.", "Teams often depend on suppliers of clinical systems and on other health and care organisations, so delivery managers manage external dependencies and contracts." ], "pcfRole": { "name": "Delivery manager", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/delivery-manager/", "description": "A delivery manager is accountable for the delivery of products and services.", "family": "Product and delivery" }, "esco": [ "8b6388a4-4904-471b-9331-d3b1211f5525" ], "levels": [ { "id": "associate-delivery-manager", "slug": "associate-delivery-manager", "title": "Associate delivery manager", "band": "5", "summary": "", "pcfLevel": "Associate delivery manager", "pcfLevelDescription": "At this role level, you will:\n- work on a small or mature Agile team\n- learn on the job\n- potentially work alongside a delivery manager on a larger team, shadowing and providing support, or working to deliver an element under guidance and mentorship", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Facilitate team ceremonies such as stand-ups, planning, show and tells, and retrospectives.", "Keep the team's board, risk and issue log, and dependency records up to date.", "Track the clinical safety, information governance, and accessibility tasks needed before each release.", "Arrange sessions with clinicians, care staff, and patients for research and testing, working around clinical rotas.", "Shadow and support a delivery manager on a larger team, delivering parts of the work under guidance." ], "qualifications": [ "Some experience of working in or with a delivery team, or equivalent experience." ], "skills": [ { "id": "pcf:agile-and-lean-practices", "slug": "pcf-agile-and-lean-practices", "level": "working", "levelNumber": 2 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "working", "levelNumber": 2 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:life-cycle-management", "slug": "pcf-life-cycle-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:maintaining-delivery-momentum", "slug": "pcf-maintaining-delivery-momentum", "level": "working", "levelNumber": 2 }, { "id": "pcf:making-a-process-work", "slug": "pcf-making-a-process-work", "level": "working", "levelNumber": 2 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:team-dynamics-and-collaboration", "slug": "pcf-team-dynamics-and-collaboration", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "3", "physical-skills": "2", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "1", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 335, "jobEvaluationNotes": "", "selfAssessmentFile": "delivery-manager--band-5--associate-delivery-manager.tsv" }, { "id": "delivery-manager", "slug": "delivery-manager", "title": "Delivery manager", "band": "7", "summary": "", "pcfLevel": "Delivery manager", "pcfLevelDescription": "A delivery manager is accountable for the performance of the team.\n\nAt this role level, you will:\n- build and maintain teams, ensuring they are motivated, collaborating and working well\n- identify obstacles and help the team to overcome them\n- focus the team on what is most important to the delivery of products and services\n- encourage and facilitate continuous improvement of the delivery team\n- coach and mentor both team members and others to apply the most appropriate Agile and Lean tools and techniques\nThe complexity or breadth of products or teams will vary in this role, depending on the context.", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Lead the delivery of a digital health product or service through discovery, alpha, beta, and live.", "Plan releases with operational and clinical teams, including go-live support, training, and rollback plans.", "Make sure clinical safety, information governance, and accessibility assurance happens in step with delivery, not at the end.", "Manage the team's budget, supplier contracts, and resourcing.", "Report progress, risks, and benefits to governance boards in plain terms.", "Build a healthy team culture and coach team members in agile ways of working." ], "qualifications": [ "Substantial experience of delivering digital products or services using agile methods." ], "skills": [ { "id": "pcf:agile-and-lean-practices", "slug": "pcf-agile-and-lean-practices", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:life-cycle-management", "slug": "pcf-life-cycle-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:maintaining-delivery-momentum", "slug": "pcf-maintaining-delivery-momentum", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:making-a-process-work", "slug": "pcf-making-a-process-work", "level": "expert", "levelNumber": 4 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:team-dynamics-and-collaboration", "slug": "pcf-team-dynamics-and-collaboration", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "1", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 477, "jobEvaluationNotes": "There is no Band 6 level because the UK GDaD PCF has no delivery manager level between associate (EO/HEO) and delivery manager (SEO/G7).", "selfAssessmentFile": "delivery-manager--band-7--delivery-manager.tsv" }, { "id": "senior-delivery-manager", "slug": "senior-delivery-manager", "title": "Senior delivery manager", "band": "8a", "summary": "", "pcfLevel": "Senior delivery manager", "pcfLevelDescription": "A senior delivery manager is accountable for the effective delivery of complex, high risk products and services. The role is similar to a delivery manager role, but senior delivery managers have more experience across a range of products and services, throughout the entire product life cycle, and have greater responsibility and accountability as the main point of escalation.\n\nAt this role level, you will:\n- have strong communication skills and engage senior stakeholders\n- coach and mentor delivery managers", "civilServiceGrades": "G7", "responsibilities": [ "Lead the delivery of complex or high-risk services, such as those used in urgent care or that replace a core clinical system.", "Act as the main point of escalation for delivery risks, issues, and dependencies across several teams.", "Plan large-scale rollouts across sites and organisations, with clinical safety officers and operational leads.", "Manage budgets, commercial arrangements, and supplier performance for the service.", "Line manage and develop delivery managers." ], "qualifications": [ "Extensive experience of delivering complex digital services across their whole life cycle." ], "skills": [ { "id": "pcf:agile-and-lean-practices", "slug": "pcf-agile-and-lean-practices", "level": "expert", "levelNumber": 4 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "expert", "levelNumber": 4 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:life-cycle-management", "slug": "pcf-life-cycle-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:maintaining-delivery-momentum", "slug": "pcf-maintaining-delivery-momentum", "level": "expert", "levelNumber": 4 }, { "id": "pcf:making-a-process-work", "slug": "pcf-making-a-process-work", "level": "expert", "levelNumber": 4 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "expert", "levelNumber": 4 }, { "id": "pcf:team-dynamics-and-collaboration", "slug": "pcf-team-dynamics-and-collaboration", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 553, "jobEvaluationNotes": "", "selfAssessmentFile": "delivery-manager--band-8a--senior-delivery-manager.tsv" }, { "id": "head-of-delivery-management", "slug": "head-of-delivery-management", "title": "Head of delivery management", "band": "8c", "summary": "", "pcfLevel": "Head of (Agile) delivery management", "pcfLevelDescription": "A head of (Agile) delivery management is an experienced practitioner who exemplifies what good looks like across the delivery roles.\n\nAt this role level, you will:\n- represent and champion the role within your department, across government and in industry\n- lead the community of practice for this role and build capability and excellence (in an Agile, Lean practice)\n- be responsible for the recruitment of the right people to the right teams\n- support professional development and continuous improvement of your community\n- work with other heads of roles to promote effective cross-functional delivery\n- be a skilled team leader who can confidently communicate the value of the role to digital and non-digital stakeholders\n- be credible and influential across departments", "civilServiceGrades": "G6", "responsibilities": [ "Lead the delivery management profession and set the organisation's standards for agile delivery.", "Recruit, develop, and deploy delivery managers across the portfolio.", "Make sure delivery approaches meet clinical safety, information governance, and assurance requirements without slowing teams needlessly.", "Advise executive and clinical leaders on delivery risks, capacity, and priorities.", "Manage the profession's budget and workforce plan." ], "qualifications": [ "Extensive experience of leading delivery across multiple teams and of leading a delivery practice." ], "skills": [ { "id": "pcf:agile-and-lean-practices", "slug": "pcf-agile-and-lean-practices", "level": "expert", "levelNumber": 4 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "expert", "levelNumber": 4 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:life-cycle-management", "slug": "pcf-life-cycle-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:maintaining-delivery-momentum", "slug": "pcf-maintaining-delivery-momentum", "level": "expert", "levelNumber": 4 }, { "id": "pcf:making-a-process-work", "slug": "pcf-making-a-process-work", "level": "expert", "levelNumber": 4 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "expert", "levelNumber": 4 }, { "id": "pcf:team-dynamics-and-collaboration", "slug": "pcf-team-dynamics-and-collaboration", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "6", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 633, "jobEvaluationNotes": "", "selfAssessmentFile": "delivery-manager--band-8c--head-of-delivery-management.tsv" } ], "sources": [] }, { "id": "product-manager", "slug": "product-manager", "title": "Product manager", "family": "product-and-delivery", "summary": "Product managers make sure the organisation's digital health products meet the needs of patients, clinicians, and care staff and deliver value for the health and care system. They set the product vision and roadmap, prioritise the work of multidisciplinary teams using evidence, and are accountable for the outcomes their products achieve, including their effect on care.", "healthContext": [ "Product decisions can affect patient safety, so product managers own the clinical risk of their product with the clinical safety officer and make sure hazards are managed before release.", "Products serve many user groups with different needs, such as patients, carers, clinicians, and administrative staff, and product managers must balance them fairly.", "Some products may be regulated as medical devices, so product managers need to know when regulation applies and plan for it.", "Outcomes in care include safety, quality, access, equity, and staff time, so product managers define success measures that clinical and operational leaders recognise.", "Products often depend on national and regional health data standards and shared platforms, so product managers work across organisational boundaries." ], "pcfRole": { "name": "Product manager", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/product-manager/", "description": "A product manager makes sure that their products provide value and achieve the right outcomes by balancing user and business needs.\n\nIn this role, you will:\n- work with multidisciplinary teams, bringing together their views, user needs and business needs, to frame the problem\n- work with multidisciplinary teams to provide the right outcomes for users and the organisation\n- make decisions on priorities for your teams\n- ensure teams comply with appropriate standards", "family": "Product and delivery" }, "esco": [ "a79170ad-0b7b-4697-864f-1748359aa10a", "9f508305-80ce-4111-8722-f2c9b4a44890" ], "levels": [ { "id": "associate-product-manager", "slug": "associate-product-manager", "title": "Associate product manager", "band": "6", "summary": "", "pcfLevel": "Associate product manager", "pcfLevelDescription": "An associate product manager is responsible for features, components or part of a product, contributing to the delivery of value.\n\nThis can be an entry-level role for civil servants who are looking to move into a digital role or those on emerging talent schemes.\n\nAt this role level, you will:\n- work with product managers to advocate for user needs throughout the organisation, prioritising delivery of greatest value\n- manage a smaller product with support, or a subset of features of a larger product\n- learn product management approaches and methods", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Own the backlog for a feature or part of a product, working with a product manager.", "Turn evidence from user research with patients, clinicians, and care staff into prioritised user stories.", "Work with clinical safety officers to record and review hazards for the features you own.", "Track product measures, such as uptake, completion rates, and support calls, and report what they show.", "Represent the product at show and tells and with operational stakeholders." ], "qualifications": [ "Experience in a digital, clinical, or operational role, or equivalent experience." ], "skills": [ { "id": "pcf:agile-and-lean-practices", "slug": "pcf-agile-and-lean-practices", "level": "working", "levelNumber": 2 }, { "id": "pcf:applying-user-centred-insights", "slug": "pcf-applying-user-centred-insights", "level": "working", "levelNumber": 2 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:life-cycle-management", "slug": "pcf-life-cycle-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:managing-product-outcomes", "slug": "pcf-managing-product-outcomes", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:product-leadership", "slug": "pcf-product-leadership", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:product-management", "slug": "pcf-product-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:strategic-ownership", "slug": "pcf-strategic-ownership", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "2", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 409, "jobEvaluationNotes": "", "selfAssessmentFile": "product-manager--band-6--associate-product-manager.tsv" }, { "id": "product-manager", "slug": "product-manager", "title": "Product manager", "band": "7", "summary": "", "pcfLevel": "Product manager", "pcfLevelDescription": "A product manager is responsible for product quality and value, working with the team to identify, implement and improve strategies and tactics for their products. They might recruit and manage people in the product profession, ensuring people with the right skills are hired, supported and developed.\n\nThis can be an entry-level role for new product managers who have been working in other digital roles.\n\nAt this role level, you will:\n- lead a product through different phases of the product life cycle, from discovery, through development, delivery and continuous improvement, to retirement\n- support lead and senior product managers\n- prioritise work for your teams and be able to measure outcomes", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Set the vision, roadmap, and success measures for a digital health product.", "Prioritise the team's work, balancing user needs, clinical safety, policy, technical constraints, and cost.", "Accept clinical risk for product changes with the clinical safety officer, and stop releases that are not safe.", "Work with clinical and operational leaders to make sure the product fits care pathways and is adopted.", "Make sure the product meets accessibility, information governance, and service standards.", "Measure the product's outcomes, including its benefits for patients and staff." ], "qualifications": [ "Substantial experience of product management or of a related digital role." ], "skills": [ { "id": "pcf:agile-and-lean-practices", "slug": "pcf-agile-and-lean-practices", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:applying-user-centred-insights", "slug": "pcf-applying-user-centred-insights", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "working", "levelNumber": 2 }, { "id": "pcf:life-cycle-management", "slug": "pcf-life-cycle-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:managing-product-outcomes", "slug": "pcf-managing-product-outcomes", "level": "working", "levelNumber": 2 }, { "id": "pcf:product-leadership", "slug": "pcf-product-leadership", "level": "working", "levelNumber": 2 }, { "id": "pcf:product-management", "slug": "pcf-product-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategic-ownership", "slug": "pcf-strategic-ownership", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "2", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 474, "jobEvaluationNotes": "", "selfAssessmentFile": "product-manager--band-7--product-manager.tsv" }, { "id": "senior-product-manager", "slug": "senior-product-manager", "title": "Senior product manager", "band": "8a", "summary": "", "pcfLevel": "Senior product manager", "pcfLevelDescription": "A senior product manager can work on a group of products that share a value proposition, or a single product that is complex, high risk or sensitive. They are responsible for product quality and value, working with teams to identify, implement and improve strategies and tactics for their products. They might also be involved in parts of programme management activity.\n\nAt this role level, you will:\n- lead products through different phases of the product life cycle, from discovery, through development, delivery and continuous improvement, to retirement\n- make decisions based on the overall quality and value of your products\n- manage associate product managers and product managers\n- be involved in recruiting associate product managers, product managers and contractors", "civilServiceGrades": "G7", "responsibilities": [ "Lead a group of related products, or a single product that is complex, high risk, or sensitive, such as one used in emergency care.", "Build product strategy from evidence about patient needs, clinical practice, and health and care policy.", "Make sure the product meets medical device regulation where it applies.", "Manage the product's budget and make the case for investment with benefits for care.", "Coach and line manage product managers." ], "qualifications": [ "Extensive experience of managing digital products through their whole life cycle." ], "skills": [ { "id": "pcf:agile-and-lean-practices", "slug": "pcf-agile-and-lean-practices", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:applying-user-centred-insights", "slug": "pcf-applying-user-centred-insights", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:life-cycle-management", "slug": "pcf-life-cycle-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:managing-product-outcomes", "slug": "pcf-managing-product-outcomes", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:product-leadership", "slug": "pcf-product-leadership", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:product-management", "slug": "pcf-product-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategic-ownership", "slug": "pcf-strategic-ownership", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 554, "jobEvaluationNotes": "", "selfAssessmentFile": "product-manager--band-8a--senior-product-manager.tsv" }, { "id": "lead-product-manager", "slug": "lead-product-manager", "title": "Lead product manager", "band": "8b", "summary": "", "pcfLevel": "Lead product manager", "pcfLevelDescription": "A lead product manager is responsible for a product portfolio or end-to-end service, and the delivery of product quality and value. They work with teams to identify, implement and improve strategies and tactics for their products. They are a member of the management team for their product area and provide product leadership and direction across multiple teams.\n\nAt this role level, you will:\n- manage people and manage products\n- maintain the high level roadmap\n- be involved in a range of programme management activities relevant to the product portfolio\n- be involved in recruiting product managers at all levels and contractors\n- provide leadership in your programmes and across the local community, working closely with the head of product, where they exist", "civilServiceGrades": "G7/G6", "responsibilities": [ "Lead a product portfolio or end-to-end service, such as all products that support one care pathway.", "Set product direction across several teams and make sure products work together for patients and staff.", "Work with clinical leads and the clinical safety officer to manage clinical risk across the portfolio.", "Hold the portfolio budget and report benefits to senior governance boards.", "Lead and develop product managers in the product area." ], "qualifications": [ "Extensive experience of leading products across multiple teams." ], "skills": [ { "id": "pcf:agile-and-lean-practices", "slug": "pcf-agile-and-lean-practices", "level": "expert", "levelNumber": 4 }, { "id": "pcf:applying-user-centred-insights", "slug": "pcf-applying-user-centred-insights", "level": "expert", "levelNumber": 4 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:life-cycle-management", "slug": "pcf-life-cycle-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:managing-product-outcomes", "slug": "pcf-managing-product-outcomes", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:product-leadership", "slug": "pcf-product-leadership", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:product-management", "slug": "pcf-product-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategic-ownership", "slug": "pcf-strategic-ownership", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "4", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 594, "jobEvaluationNotes": "", "selfAssessmentFile": "product-manager--band-8b--lead-product-manager.tsv" }, { "id": "head-of-product", "slug": "head-of-product", "title": "Head of product", "band": "8c", "summary": "", "pcfLevel": "Head of product", "pcfLevelDescription": "A head of product provides support to all product managers in the organisation and to the product community across government. They lead on product strategy, working closely with lead product managers and their business units. They are responsible for setting and raising standards for product management in their organisation.\n\nAt this role level, you will:\n- coach others in product management\n- work with organisation management and other communities to represent product community interests\n- oversee every member of the community, including their role, assignments, development, pay and performance\n- manage recruitment, development, moves and exits from the community, covering civil servants and contractors\n- line manage senior and lead product managers", "civilServiceGrades": "G6", "responsibilities": [ "Set the organisation's product strategy, working with executive, clinical, and operational leaders.", "Set and raise standards for product management, including how products manage clinical risk and measure outcomes.", "Lead the product profession, including recruitment, career paths, and capability building.", "Decide investment priorities across products, using evidence of need, value, and equity.", "Represent the organisation's products with partners across the health and care system." ], "qualifications": [ "Extensive experience of leading product management across an organisation." ], "skills": [ { "id": "pcf:agile-and-lean-practices", "slug": "pcf-agile-and-lean-practices", "level": "expert", "levelNumber": 4 }, { "id": "pcf:applying-user-centred-insights", "slug": "pcf-applying-user-centred-insights", "level": "expert", "levelNumber": 4 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "expert", "levelNumber": 4 }, { "id": "pcf:life-cycle-management", "slug": "pcf-life-cycle-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:managing-product-outcomes", "slug": "pcf-managing-product-outcomes", "level": "expert", "levelNumber": 4 }, { "id": "pcf:product-leadership", "slug": "pcf-product-leadership", "level": "expert", "levelNumber": 4 }, { "id": "pcf:product-management", "slug": "pcf-product-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategic-ownership", "slug": "pcf-strategic-ownership", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "practitioner", "levelNumber": 3 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 640, "jobEvaluationNotes": "", "selfAssessmentFile": "product-manager--band-8c--head-of-product.tsv" } ], "sources": [] }, { "id": "project-manager", "slug": "project-manager", "title": "Project manager", "family": "product-and-delivery", "summary": "Project managers plan and deliver projects that change how the organisation supports health and care, such as deploying a clinical system to new sites, moving services to new infrastructure, or introducing new digital tools for care staff. They control scope, time, cost, quality, and risk, using recognised project methods, and make sure projects deliver the benefits they promised for patients and staff.", "healthContext": [ "Projects that change clinical systems or workflows need clinical safety assurance before go-live, so project managers plan hazard workshops, safety case sign-off, and clinical safety officer input into the schedule.", "Go-lives must not disrupt patient care, so project managers plan cutovers, business continuity arrangements, and floor-walking support with clinical and operational teams.", "Projects often need data protection impact assessments and information sharing agreements, so project managers plan these early with information governance colleagues.", "Benefits in care, such as staff time released or fewer errors, take time to appear, so project managers set up baselines and hand over benefits tracking to the service." ], "pcfRole": null, "esco": [ "bea99fea-0383-4c63-b944-70d4799de2c5", "8b6388a4-4904-471b-9331-d3b1211f5525" ], "levels": [ { "id": "assistant-project-manager", "slug": "assistant-project-manager", "title": "Assistant project manager", "band": "5", "summary": "An assistant project manager supports the delivery of projects, or manages small, well-defined projects with guidance from a more senior project manager.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Maintain project plans, risk and issue logs, action logs, and dependency records.", "Organise and minute project meetings and boards, and follow up actions.", "Manage small, well-defined pieces of work, such as a site rollout or a training schedule, with guidance.", "Track readiness tasks for go-live, such as clinical safety sign-off, data protection checks, and staff training.", "Prepare highlight reports and track project spending against budget." ], "qualifications": [ "A foundation project management qualification, or equivalent experience." ], "skills": [ { "id": "project-management", "slug": "project-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "pcf:managing-decisions-and-risks", "slug": "pcf-managing-decisions-and-risks", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "3", "physical-skills": "2", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 334, "jobEvaluationNotes": "", "selfAssessmentFile": "project-manager--band-5--assistant-project-manager.tsv" }, { "id": "project-manager", "slug": "project-manager", "title": "Project manager", "band": "6", "summary": "A project manager runs projects of moderate size and complexity from start to close, such as rolling out a digital service to several care settings.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Plan and manage projects from start-up to closure, controlling scope, time, cost, quality, and risk.", "Plan go-lives with clinical and operational teams, including cutover, business continuity, and support arrangements.", "Make sure clinical safety, information governance, and accessibility assurance is planned and completed before go-live.", "Manage the project budget and supplier deliverables.", "Report to the project board and escalate risks and issues outside tolerance.", "Set baselines for benefits and hand over benefits tracking to the service." ], "qualifications": [ "A recognised project management qualification, such as a practitioner-level certificate, or equivalent experience.", "Experience of managing projects that change services or systems." ], "skills": [ { "id": "project-management", "slug": "project-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "pcf:managing-decisions-and-risks", "slug": "pcf-managing-decisions-and-risks", "level": "working", "levelNumber": 2 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 425, "jobEvaluationNotes": "", "selfAssessmentFile": "project-manager--band-6--project-manager.tsv" }, { "id": "senior-project-manager", "slug": "senior-project-manager", "title": "Senior project manager", "band": "7", "summary": "A senior project manager leads large, complex, or high-risk projects, such as replacing a clinical system across an organisation, and may manage other project staff.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead large or high-risk projects, such as clinical system replacements or multi-site deployments.", "Manage complex dependencies with suppliers, other projects, and partner health and care organisations.", "Lead go-live decisions with the clinical safety officer, operational leads, and the senior responsible owner.", "Manage the project budget and commercial arrangements, including change control with suppliers.", "Make sure benefits for patients and staff are defined, owned, and measured.", "Manage and develop project managers and project support staff." ], "qualifications": [ "A recognised project management qualification, or equivalent experience.", "Substantial experience of managing complex projects in a regulated or safety-critical setting." ], "skills": [ { "id": "project-management", "slug": "project-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:managing-decisions-and-risks", "slug": "pcf-managing-decisions-and-risks", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "1", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 476, "jobEvaluationNotes": "", "selfAssessmentFile": "project-manager--band-7--senior-project-manager.tsv" }, { "id": "lead-project-manager", "slug": "lead-project-manager", "title": "Lead project manager", "band": "8a", "summary": "A lead project manager leads the most complex projects or a group of related projects, and sets project management practice for their area.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead the most complex projects, or a group of related projects, across several services or organisations.", "Set project management standards, templates, and assurance for the area, and coach project managers.", "Advise senior responsible owners and boards on delivery options, risks, and recovery of struggling projects.", "Manage significant budgets and contracts, and make sure projects give value for money.", "Make sure clinical safety and information governance requirements are met across the group of projects.", "Line manage project managers." ], "qualifications": [ "Extensive experience of leading complex projects, with a recognised project management qualification or equivalent experience." ], "skills": [ { "id": "project-management", "slug": "project-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:managing-decisions-and-risks", "slug": "pcf-managing-decisions-and-risks", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 547, "jobEvaluationNotes": "", "selfAssessmentFile": "project-manager--band-8a--lead-project-manager.tsv" }, { "id": "head-of-project-management", "slug": "head-of-project-management", "title": "Head of project management", "band": "8b", "summary": "A head of project management leads the organisation's project management practice and the project managers who deliver its digital change.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead the project management practice, including its methods, standards, tools, and assurance.", "Allocate project managers to the organisation's projects and manage the practice's capacity.", "Build project management capability, including recruitment, training, and career paths.", "Advise executive leaders on project health, delivery risks, and lessons learned.", "Manage the practice's budget." ], "qualifications": [ "Extensive experience of leading projects and project managers, with a recognised project management qualification or equivalent experience." ], "skills": [ { "id": "project-management", "slug": "project-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:managing-decisions-and-risks", "slug": "pcf-managing-decisions-and-risks", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "5", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 600, "jobEvaluationNotes": "", "selfAssessmentFile": "project-manager--band-8b--head-of-project-management.tsv" } ], "sources": [] }, { "id": "programme-delivery-manager", "slug": "programme-delivery-manager", "title": "Programme delivery manager", "family": "product-and-delivery", "summary": "Programme delivery managers are accountable for delivering complex digital health services that need several teams, suppliers, or organisations to work together, or that carry high technical, clinical, or public risk. They manage dependencies, budgets, commercial arrangements, and people across the programme, and make sure it delivers its intended benefits for patients, clinicians, and care staff.", "healthContext": [ "Programmes often change how care is delivered across several organisations, so programme delivery managers coordinate clinical, operational, and digital leaders who have different priorities and governance.", "Clinical risk must be managed across the whole programme, not only within each team, so they work with clinical safety officers to keep a programme-level view of hazards and safety cases.", "Programmes frequently involve large contracts with suppliers of clinical systems, so commercial and contract management is a major part of the role.", "Benefits in care, such as shorter waits, safer prescribing, or staff time released, must be defined, owned by the service, and tracked long after the programme closes." ], "pcfRole": { "name": "Programme delivery manager", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/programme-delivery-manager/", "description": "A programme delivery manager is accountable for the delivery of complex products and services that are being delivered by multiple teams or have high technical or political risk.", "family": "Product and delivery" }, "esco": [ "c94f3565-d987-431f-a46b-6f4e018e0bd7" ], "levels": [ { "id": "programme-delivery-manager", "slug": "programme-delivery-manager", "title": "Programme delivery manager", "band": "8b", "summary": "", "pcfLevel": "Programme delivery manager", "pcfLevelDescription": "A programme delivery manager is accountable for the delivery of complex products and services that are delivered by multiple teams or have high technical or political risk.\n\nAt this role level, you will:\n- manage dependencies of varying complexity, potentially planning and feeding into larger programmes and portfolios\n- remove blockers and manage risks, commercials, budgets and people\n- balance objectives and redeploy people and resources as priorities change\n- have an in-depth knowledge of Agile and other methodologies\n- be responsible for understanding, managing and communicating to complex stakeholder groups, balancing priorities\n- be the initial escalation point for the programme\n- have an awareness of the bigger picture\n- support the programme director by overseeing the delivery of their vision for the programme\n- support and coach delivery managers", "civilServiceGrades": "G7/G6", "responsibilities": [ "Lead the delivery of a programme of several teams, such as introducing a new digital service across a care pathway.", "Plan and manage dependencies between teams, suppliers, and partner health and care organisations.", "Keep a programme-level view of clinical risk with the clinical safety officer, and make sure each release has the assurance it needs.", "Manage the programme budget, contracts, and supplier performance.", "Report progress, risks, and benefits to the programme board and senior responsible owner.", "Line manage delivery managers and build a healthy delivery culture across the programme." ], "qualifications": [ "Extensive experience of delivering complex, multi-team digital services or programmes." ], "skills": [ { "id": "pcf:agile-and-lean-practices", "slug": "pcf-agile-and-lean-practices", "level": "expert", "levelNumber": 4 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "expert", "levelNumber": 4 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "expert", "levelNumber": 4 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:life-cycle-management", "slug": "pcf-life-cycle-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:maintaining-delivery-momentum", "slug": "pcf-maintaining-delivery-momentum", "level": "expert", "levelNumber": 4 }, { "id": "pcf:making-a-process-work", "slug": "pcf-making-a-process-work", "level": "expert", "levelNumber": 4 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "project-management", "slug": "project-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "4", "people": "4", "information-resources": "5", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 593, "jobEvaluationNotes": "", "selfAssessmentFile": "programme-delivery-manager--band-8b--programme-delivery-manager.tsv" }, { "id": "senior-programme-delivery-manager", "slug": "senior-programme-delivery-manager", "title": "Senior programme delivery manager", "band": "8c", "summary": "", "pcfLevel": "Programme delivery manager", "pcfLevelDescription": "A programme delivery manager is accountable for the delivery of complex products and services that are delivered by multiple teams or have high technical or political risk.\n\nAt this role level, you will:\n- manage dependencies of varying complexity, potentially planning and feeding into larger programmes and portfolios\n- remove blockers and manage risks, commercials, budgets and people\n- balance objectives and redeploy people and resources as priorities change\n- have an in-depth knowledge of Agile and other methodologies\n- be responsible for understanding, managing and communicating to complex stakeholder groups, balancing priorities\n- be the initial escalation point for the programme\n- have an awareness of the bigger picture\n- support the programme director by overseeing the delivery of their vision for the programme\n- support and coach delivery managers", "civilServiceGrades": "G7/G6", "responsibilities": [ "Lead the delivery of the organisation's largest or highest-risk programmes, such as replacing the core electronic patient record or a system-wide shared care record.", "Coordinate delivery across several organisations in a care system, aligning their plans, governance, and go-live decisions.", "Lead commercial strategy and negotiation with major suppliers, and manage programme budgets across several years.", "Make sure clinical safety, information governance, and business continuity are assured at programme level before major go-lives.", "Lead and develop programme and delivery managers, and set delivery standards across the portfolio.", "Advise executive leaders on programme risk, options, and recovery." ], "qualifications": [ "Extensive experience of leading large, high-risk programmes across organisations." ], "skills": [ { "id": "pcf:agile-and-lean-practices", "slug": "pcf-agile-and-lean-practices", "level": "expert", "levelNumber": 4 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "expert", "levelNumber": 4 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "expert", "levelNumber": 4 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:life-cycle-management", "slug": "pcf-life-cycle-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:maintaining-delivery-momentum", "slug": "pcf-maintaining-delivery-momentum", "level": "expert", "levelNumber": 4 }, { "id": "pcf:making-a-process-work", "slug": "pcf-making-a-process-work", "level": "expert", "levelNumber": 4 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "project-management", "slug": "project-management", "level": "expert", "levelNumber": 4 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "5", "people": "4", "information-resources": "5", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 634, "jobEvaluationNotes": "The UK GDaD PCF has one programme delivery manager level, at G7 or G6. This reference adds a senior level at Band 8c for the largest, multi-organisation programmes, with larger budgets (financial resources level 5) and more contentious communication (level 6).", "selfAssessmentFile": "programme-delivery-manager--band-8c--senior-programme-delivery-manager.tsv" } ], "sources": [] }, { "id": "digital-portfolio-manager", "slug": "digital-portfolio-manager", "title": "Digital portfolio manager", "family": "product-and-delivery", "summary": "Digital portfolio managers help the organisation choose, track, and govern its portfolio of digital projects, programmes, and products so that it invests in the work that does most for patients, clinicians, and care staff. They run portfolio governance and reporting, help leaders prioritise with good evidence, and make sure the portfolio delivers the benefits it promised.", "healthContext": [ "Digital work competes for funding with front-line care, so portfolio managers help leaders show the benefits of digital investment for patients and staff.", "Portfolio governance must include clinical safety, information governance, and cyber security assurance, so portfolio managers track these alongside time, cost, and scope.", "Many digital projects depend on capacity in clinical and operational teams, such as clinicians to test or staff to train, so portfolio managers watch for clashes in demand on services.", "Funding often comes from several sources with their own reporting rules and deadlines, so portfolio managers keep reporting accurate and on time." ], "pcfRole": { "name": "Digital portfolio manager", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/digital-portfolio-manager/", "description": "A digital portfolio manager co-ordinates and manages a group , or ‘portfolio’, of digital projects. In this role, you will use an iterative and flexible approach to help define governance processes for this portfolio.", "family": "Product and delivery" }, "esco": [ "c94f3565-d987-431f-a46b-6f4e018e0bd7" ], "levels": [ { "id": "digital-portfolio-analyst", "slug": "digital-portfolio-analyst", "title": "Digital portfolio analyst", "band": "5", "summary": "", "pcfLevel": "Digital portfolio analyst", "pcfLevelDescription": "A digital portfolio analyst supports the tracking, analysis and delivery of outcomes across a portfolio of digital projects. This role level may be called ‘associate digital portfolio manager’ in your organisation.\n\nAs you will be learning basic portfolio management skills, you will report to a more senior portfolio manager.", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Collect and check status, risk, finance, and benefits data from projects across the portfolio.", "Maintain the portfolio register and dashboards, and spot gaps or inconsistencies in reporting.", "Prepare papers and reports for portfolio governance boards.", "Track assurance milestones, such as clinical safety sign-off and data protection impact assessments, across projects.", "Support portfolio managers with prioritisation and planning analysis." ], "qualifications": [ "A degree or relevant qualification, or equivalent experience of analysis or reporting." ], "skills": [ { "id": "pcf:agile-working", "slug": "pcf-agile-working", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-analysis-and-insight", "slug": "pcf-communicating-analysis-and-insight", "level": "working", "levelNumber": 2 }, { "id": "pcf:governance-and-assurance", "slug": "pcf-governance-and-assurance", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "project-management", "slug": "project-management", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "1", "information-resources": "4", "research": "1", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 335, "jobEvaluationNotes": "The UK GDaD PCF places both the analyst and manager levels at HEO or SEO. This reference places the analyst at Band 5, because it is a learning level that reports to a portfolio manager, and the manager at Band 6, so the two levels are not in the same band.", "selfAssessmentFile": "digital-portfolio-manager--band-5--digital-portfolio-analyst.tsv" }, { "id": "digital-portfolio-manager", "slug": "digital-portfolio-manager", "title": "Digital portfolio manager", "band": "6", "summary": "", "pcfLevel": "Digital portfolio manager", "pcfLevelDescription": "A digital portfolio manager helps to co-ordinate and manage a portfolio of digital projects.\n\nAt this role level, you will:\n- help to create environments that enable teams to deliver\n- support the prioritisation of a group of projects and programmes\n- help teams to follow governance and delivery processes\n- help stakeholders understand the performance of work and any related risks\n- support more senior portfolio managers and leadership in making improvements", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Coordinate a portfolio of digital projects and programmes, such as all digital work for one directorate.", "Help teams follow governance, assurance, and delivery processes, and make them proportionate.", "Support leaders to prioritise work using evidence of need, benefit, risk, and capacity.", "Report portfolio performance, risks, and benefits clearly to boards and stakeholders.", "Spot clashes in demand on clinical and operational teams across projects and help resolve them." ], "qualifications": [ "Experience of portfolio, programme, or project management, or equivalent experience." ], "skills": [ { "id": "pcf:agile-working", "slug": "pcf-agile-working", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-analysis-and-insight", "slug": "pcf-communicating-analysis-and-insight", "level": "working", "levelNumber": 2 }, { "id": "pcf:governance-and-assurance", "slug": "pcf-governance-and-assurance", "level": "working", "levelNumber": 2 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "project-management", "slug": "project-management", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "2", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "1", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 409, "jobEvaluationNotes": "", "selfAssessmentFile": "digital-portfolio-manager--band-6--digital-portfolio-manager.tsv" }, { "id": "senior-digital-portfolio-manager", "slug": "senior-digital-portfolio-manager", "title": "Senior digital portfolio manager", "band": "8a", "summary": "", "pcfLevel": "Senior digital portfolio manager", "pcfLevelDescription": "A senior digital portfolio manager is responsible for co-ordinating and managing a portfolio of digital projects.\n\nAt this role level, you will:\n- track, analyse and help deliver outcomes in your portfolio\n- give guidance and deal with issues to help teams to deliver faster\n- manage governance and assurance processes, and ensure standards are met\n- provide information to stakeholders on work performance and related risks", "civilServiceGrades": "G7", "responsibilities": [ "Manage the organisation's digital portfolio, or a large part of it, and its governance and assurance processes.", "Track and analyse outcomes and benefits across the portfolio, and act on issues to help teams deliver.", "Make sure the portfolio meets standards, including clinical safety, information governance, and cyber security assurance.", "Advise senior leaders on prioritisation, investment, and trade-offs, using clear evidence.", "Manage portfolio reporting to funders and external bodies.", "Line manage portfolio analysts and managers." ], "qualifications": [ "Extensive experience of portfolio or programme management, at a level equivalent to a master's degree." ], "skills": [ { "id": "pcf:agile-working", "slug": "pcf-agile-working", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-analysis-and-insight", "slug": "pcf-communicating-analysis-and-insight", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:governance-and-assurance", "slug": "pcf-governance-and-assurance", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "project-management", "slug": "project-management", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 547, "jobEvaluationNotes": "There is no Band 7 level because the UK GDaD PCF moves from digital portfolio manager (HEO/SEO) to senior digital portfolio manager (G7).", "selfAssessmentFile": "digital-portfolio-manager--band-8a--senior-digital-portfolio-manager.tsv" }, { "id": "head-of-digital-portfolio", "slug": "head-of-digital-portfolio", "title": "Head of digital portfolio", "band": "8c", "summary": "", "pcfLevel": "Head of portfolio", "pcfLevelDescription": "A head of portfolio leads a team of digital portfolio managers. You will ensure the portfolio of digital projects delivers the best possible outcomes.\n\nAt this role level, you will:\n- lead the tracking and governing of digital projects\n- ensure the right controls are used\n- address risks and deal with, or escalate, issues\n- provide leaders with insights into the portfolio's future so they can make informed decisions\n- build and lead a diverse, skilled and motivated team of digital portfolio managers\n- ensure the portfolio team is meeting the needs of the organisation\n- support the professional development of the portfolio community, including line management and coaching", "civilServiceGrades": "G6", "responsibilities": [ "Lead the digital portfolio function and the team of portfolio managers.", "Set the portfolio strategy, controls, and governance, and make sure they are used.", "Give executive leaders insight into the portfolio's future, so they can make investment decisions.", "Make sure the portfolio's benefits for patients, staff, and the organisation are realised and reported.", "Address portfolio-level risks and escalate issues to the executive team.", "Manage the function's budget and capability." ], "qualifications": [ "Extensive experience of leading portfolio management in a complex organisation." ], "skills": [ { "id": "pcf:agile-working", "slug": "pcf-agile-working", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-analysis-and-insight", "slug": "pcf-communicating-analysis-and-insight", "level": "expert", "levelNumber": 4 }, { "id": "pcf:governance-and-assurance", "slug": "pcf-governance-and-assurance", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "project-management", "slug": "project-management", "level": "expert", "levelNumber": 4 }, { "id": "risk-management", "slug": "risk-management", "level": "expert", "levelNumber": 4 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "5", "people": "4", "information-resources": "6", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 640, "jobEvaluationNotes": "Financial resources is scored at level 5 because the head of digital portfolio oversees investment across the whole digital portfolio, covering several services; information resources is level 6 because the portfolio register and reporting cover the whole organisation.", "selfAssessmentFile": "digital-portfolio-manager--band-8c--head-of-digital-portfolio.tsv" } ], "sources": [] }, { "id": "service-owner", "slug": "service-owner", "title": "Service owner", "family": "product-and-delivery", "summary": "Service owners are accountable leaders for a digital health service from end to end, across its digital, operational, and clinical parts. They bring together multidisciplinary teams and service partners, set the service's strategy and priorities, own its budget and performance, and make sure it delivers safe, high-quality outcomes and benefits for patients, clinicians, and care staff.", "healthContext": [ "A digital health service is part of a wider care service, so service owners work as equals with clinical and operational leaders and share accountability for the patient's whole experience.", "The service owner is accountable for the service's clinical risk being managed, working with the clinical safety officer and accepting residual risk at the right level.", "Services handle confidential health information, so service owners make sure information governance, data protection, and cyber security are in place and reviewed.", "Live services that support care must be resilient, so service owners make sure business continuity, incident response, and supplier support meet clinical needs.", "Benefits in care must be measured and reported, so service owners keep performance indicators that cover safety, quality, access, equity, and cost." ], "pcfRole": { "name": "Service owner", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/service-owner/", "description": "A service owner is accountable for the quality, performance, benefits and outcomes of a service. They provide clear end-to-end direction, prioritisation, risk management and decision making for teams in line with department, policy and user outcomes.\n\nIn this role, you will:\n- define success and quality measures for a service, driving continuous improvement towards these measures\n- inform and influence stakeholders, getting consensus that enables work to progress\n- ensure the delivery of change that realises the outcomes and benefits of your service", "family": "Product and delivery" }, "esco": [ "a79170ad-0b7b-4697-864f-1748359aa10a" ], "levels": [ { "id": "service-owner", "slug": "service-owner", "title": "Service owner", "band": "8b", "summary": "", "pcfLevel": "Service owner", "pcfLevelDescription": "A service owner is an accountable leader that brings together a multidisciplinary team to ensure delivery of a quality service. They advocate for their service and teams, and develop an open and trust-based culture.\n\nAt this role level, you will:\n- ensure a strategy is in place that delivers the intended vision, outcomes and benefits\n- prioritise areas of development, balancing user needs, business requirements and policy\n- ensure appropriate governance and assurance is in place\n- ensure appropriate funding is in place\n- create the culture and environment for the team to do their best work", "civilServiceGrades": "G7/G6", "responsibilities": [ "Be accountable for an end-to-end digital health service, such as online access to records or digital referrals, across its whole life cycle.", "Set the service strategy and priorities with clinical and operational leaders, balancing user needs, safety, policy, and cost.", "Own the service budget and make the case for investment based on benefits for patients and staff.", "Make sure clinical risk, information governance, accessibility, and cyber security are managed and assured.", "Monitor service performance and benefits, and lead improvement when the service falls short.", "Represent the service at governance boards and with partners across the health and care system." ], "qualifications": [ "Extensive experience of leading digital, operational, or clinical services." ], "skills": [ { "id": "pcf:adapting-to-delivery-methodologies", "slug": "pcf-adapting-to-delivery-methodologies", "level": "expert", "levelNumber": 4 }, { "id": "pcf:applying-user-centred-insights", "slug": "pcf-applying-user-centred-insights", "level": "expert", "levelNumber": 4 }, { "id": "pcf:financial-ownership", "slug": "pcf-financial-ownership", "level": "expert", "levelNumber": 4 }, { "id": "pcf:governance-and-assurance", "slug": "pcf-governance-and-assurance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leading-performance-and-benefits", "slug": "pcf-leading-performance-and-benefits", "level": "expert", "levelNumber": 4 }, { "id": "pcf:life-cycle-management", "slug": "pcf-life-cycle-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:operational-management", "slug": "pcf-operational-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategic-ownership", "slug": "pcf-strategic-ownership", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "5", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 600, "jobEvaluationNotes": "", "selfAssessmentFile": "service-owner--band-8b--service-owner.tsv" }, { "id": "senior-service-owner", "slug": "senior-service-owner", "title": "Senior service owner", "band": "8c", "summary": "", "pcfLevel": "Service owner", "pcfLevelDescription": "A service owner is an accountable leader that brings together a multidisciplinary team to ensure delivery of a quality service. They advocate for their service and teams, and develop an open and trust-based culture.\n\nAt this role level, you will:\n- ensure a strategy is in place that delivers the intended vision, outcomes and benefits\n- prioritise areas of development, balancing user needs, business requirements and policy\n- ensure appropriate governance and assurance is in place\n- ensure appropriate funding is in place\n- create the culture and environment for the team to do their best work", "civilServiceGrades": "G7/G6", "responsibilities": [ "Be accountable for a group of related digital health services, or for a critical service used across the care system, such as the electronic patient record.", "Set a multi-year strategy for the services with executive, clinical, and operational leaders.", "Own budgets and major supplier relationships across the services.", "Accept and escalate clinical, information, and operational risk at a senior level, working with the clinical safety officer and the executive owner of information risk.", "Lead service owners and multidisciplinary teams, and build a culture of openness and continuous improvement.", "Lead the response to major service incidents that affect patient care, and the learning that follows." ], "qualifications": [ "Extensive experience of leading large or critical services, including their budgets and suppliers." ], "skills": [ { "id": "pcf:adapting-to-delivery-methodologies", "slug": "pcf-adapting-to-delivery-methodologies", "level": "expert", "levelNumber": 4 }, { "id": "pcf:applying-user-centred-insights", "slug": "pcf-applying-user-centred-insights", "level": "expert", "levelNumber": 4 }, { "id": "pcf:financial-ownership", "slug": "pcf-financial-ownership", "level": "expert", "levelNumber": 4 }, { "id": "pcf:governance-and-assurance", "slug": "pcf-governance-and-assurance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leading-performance-and-benefits", "slug": "pcf-leading-performance-and-benefits", "level": "expert", "levelNumber": 4 }, { "id": "pcf:life-cycle-management", "slug": "pcf-life-cycle-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:operational-management", "slug": "pcf-operational-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategic-ownership", "slug": "pcf-strategic-ownership", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "5", "people": "4", "information-resources": "5", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 634, "jobEvaluationNotes": "The UK GDaD PCF has one service owner level, at G7 or G6. This reference adds a senior level at Band 8c for services that are critical to care across the organisation, with budgets across several services (financial resources level 5) and regular involvement in serious incidents that affect patients (emotional effort level 2).", "selfAssessmentFile": "service-owner--band-8c--senior-service-owner.tsv" } ], "sources": [] }, { "id": "user-researcher", "slug": "user-researcher", "title": "User researcher", "family": "user-centred-design", "summary": "User researchers help teams understand the people who use and deliver health and care services, including patients, carers, clinicians, and care staff. They plan and carry out research safely and ethically, turn what they learn into clear insight, and make sure decisions about digital health services are based on evidence of real needs, including the needs of people who find services hardest to use.", "healthContext": [ "Research participants are often unwell, anxious, or in vulnerable circumstances, so researchers plan carefully for informed consent, safeguarding, and participants' wellbeing.", "Research may hear about distressing experiences of illness, loss, or poor care, so researchers need support to manage the emotional effect on themselves and their team.", "Clinicians and care staff have little time away from patients, so researchers plan research in clinical settings without disrupting care, often through observation and short sessions.", "Some research counts as formal health research or uses patient data, so researchers need to know when ethics or research governance approval and data protection checks apply.", "Health inequalities are real, so researchers make deliberate efforts to include people with low digital skills, disabilities, or limited English, and people who use services least." ], "pcfRole": { "name": "User researcher", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/user-researcher/", "description": "User researchers plan, design and carry out research activities with users that help teams get a deep understanding of the people that use government services. This research informs policy, proposition, service, content and interaction design so that services work well for users and achieve policy intent.", "family": "User-centred design" }, "esco": [ "faed411a-f920-4100-86a8-b877928b429c" ], "levels": [ { "id": "associate-user-researcher", "slug": "associate-user-researcher", "title": "Associate user researcher", "band": "4", "summary": "", "pcfLevel": "Associate user researcher", "pcfLevelDescription": "As a trainee in an entry-level role, working with more experienced user researchers, you will need to have an understanding of the role and show potential, although you will need guidance and training to produce good work and develop your skills.", "civilServiceGrades": "AO/EO", "responsibilities": [ "Learn user research methods through training and by working alongside experienced researchers.", "Take notes, help run sessions, and help recruit participants, following consent and safeguarding procedures.", "Store research data securely and in line with information governance rules.", "Help analyse research data and share findings with the team." ], "qualifications": [ "Working towards a qualification or apprenticeship in a relevant field, or equivalent experience." ], "skills": [ { "id": "pcf:agile-research-practices", "slug": "pcf-agile-research-practices", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:analysis-and-synthesis", "slug": "pcf-analysis-and-synthesis", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:inclusive-research", "slug": "pcf-inclusive-research", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:research-management-leadership-and-assurance", "slug": "pcf-research-management-leadership-and-assurance", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-research-methods", "slug": "pcf-user-research-methods", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-centred-practice-and-advocacy", "slug": "pcf-user-centred-practice-and-advocacy", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "pd-health-research-ethics", "slug": "pd-health-research-ethics", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "3", "research": "2", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 281, "jobEvaluationNotes": "Emotional effort is level 2 at every user researcher level, because research with patients and carers often involves hearing about illness, loss, or poor care. Research is scored from level 2 here, rising to level 3 once research is the main duty.", "selfAssessmentFile": "user-researcher--band-4--associate-user-researcher.tsv" }, { "id": "junior-user-researcher", "slug": "junior-user-researcher", "title": "Junior user researcher", "band": "5", "summary": "", "pcfLevel": "Junior user researcher", "pcfLevelDescription": "A junior user researcher is embedded in a multidisciplinary team to carry out user research activities.\n\nAt this role level, you will:\n- have some practical experience but need regular guidance and training to produce your best work and develop your skills\n- work in combination with a more senior user researcher", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Plan and run research sessions with patients, carers, and staff, with guidance from a more senior researcher.", "Use methods such as interviews, usability testing, and contextual observation in care settings.", "Get informed consent, adapt sessions for participants' needs, and raise any safeguarding concerns.", "Analyse findings and present them to the team as clear, actionable insight.", "Recruit diverse participants, including people who find services hard to use." ], "qualifications": [ "A degree in a relevant subject, such as social science or psychology, or equivalent experience." ], "skills": [ { "id": "pcf:agile-research-practices", "slug": "pcf-agile-research-practices", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:analysis-and-synthesis", "slug": "pcf-analysis-and-synthesis", "level": "working", "levelNumber": 2 }, { "id": "pcf:inclusive-research", "slug": "pcf-inclusive-research", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:research-management-leadership-and-assurance", "slug": "pcf-research-management-leadership-and-assurance", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-research-methods", "slug": "pcf-user-research-methods", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-centred-practice-and-advocacy", "slug": "pcf-user-centred-practice-and-advocacy", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "pd-health-research-ethics", "slug": "pd-health-research-ethics", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "3", "research": "3", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 342, "jobEvaluationNotes": "", "selfAssessmentFile": "user-researcher--band-5--junior-user-researcher.tsv" }, { "id": "user-researcher", "slug": "user-researcher", "title": "User researcher", "band": "6", "summary": "", "pcfLevel": "User researcher", "pcfLevelDescription": "A user researcher is usually embedded in a multidisciplinary team and responsible for planning and carrying out user research activities. At this level, you will be expected to work independently on a team.", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Plan and carry out user research for a multidisciplinary team, choosing methods that fit the questions and the participants.", "Research with clinicians and care staff in their work settings to understand clinical workflows and safety-critical tasks.", "Plan research with people in vulnerable circumstances safely, and judge when ethics or research governance approval is needed.", "Share insight that helps the team prioritise, including evidence about safety and accessibility.", "Bring the team into research so they understand users first-hand." ], "qualifications": [ "A degree in a relevant subject, or equivalent experience.", "Experience of planning and carrying out user research." ], "skills": [ { "id": "pcf:agile-research-practices", "slug": "pcf-agile-research-practices", "level": "working", "levelNumber": 2 }, { "id": "pcf:analysis-and-synthesis", "slug": "pcf-analysis-and-synthesis", "level": "working", "levelNumber": 2 }, { "id": "pcf:inclusive-research", "slug": "pcf-inclusive-research", "level": "working", "levelNumber": 2 }, { "id": "pcf:research-management-leadership-and-assurance", "slug": "pcf-research-management-leadership-and-assurance", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-research-methods", "slug": "pcf-user-research-methods", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-centred-practice-and-advocacy", "slug": "pcf-user-centred-practice-and-advocacy", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "pd-health-research-ethics", "slug": "pd-health-research-ethics", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "3", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 427, "jobEvaluationNotes": "", "selfAssessmentFile": "user-researcher--band-6--user-researcher.tsv" }, { "id": "senior-user-researcher", "slug": "senior-user-researcher", "title": "Senior user researcher", "band": "7", "summary": "", "pcfLevel": "Senior user researcher", "pcfLevelDescription": "A senior user researcher is an experienced practitioner who can plan and lead user research activities in larger teams and on more complex services.\n\nAt this role level, you will:\n- build user-centred practices in new teams\n- align user research activities with wider plans to inform a service proposition\n- supervise and develop other user researchers to assure and improve research practice", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Plan and lead research for complex services, such as those that span several care settings or serve people in crisis.", "Align research with the service's wider plans and with other teams' research.", "Plan safe research with people in vulnerable circumstances, and prepare ethics and research governance submissions.", "Supervise and develop user researchers, and assure the quality and ethics of their work.", "Build user-centred practice in new teams and with clinical stakeholders." ], "qualifications": [ "Substantial experience of user research, at a level equivalent to a master's degree." ], "skills": [ { "id": "pcf:agile-research-practices", "slug": "pcf-agile-research-practices", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:analysis-and-synthesis", "slug": "pcf-analysis-and-synthesis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:inclusive-research", "slug": "pcf-inclusive-research", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:research-management-leadership-and-assurance", "slug": "pcf-research-management-leadership-and-assurance", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-research-methods", "slug": "pcf-user-research-methods", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-centred-practice-and-advocacy", "slug": "pcf-user-centred-practice-and-advocacy", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "pd-health-research-ethics", "slug": "pd-health-research-ethics", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "3", "information-resources": "4", "research": "4", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 484, "jobEvaluationNotes": "", "selfAssessmentFile": "user-researcher--band-7--senior-user-researcher.tsv" }, { "id": "lead-user-researcher", "slug": "lead-user-researcher", "title": "Lead user researcher", "band": "8b", "summary": "", "pcfLevel": "Lead user researcher", "pcfLevelDescription": "A lead user researcher is an expert practitioner, leading and aligning user research activities across several teams.\n\nAt this role level, you will:\n- ensure that teams take a user-centred, evidence-based approach to service design and delivery\n- develop and assure good user research practice", "civilServiceGrades": "G7/G6", "responsibilities": [ "Lead and align user research across several teams or a whole programme.", "Make sure teams take a user-centred, evidence-based approach, and that research reaches people most affected by health inequalities.", "Set and assure research practice, including consent, safeguarding, data handling, and participant wellbeing.", "Build shared research assets, such as research repositories and participant panels, that teams can reuse safely.", "Line manage and develop user researchers." ], "qualifications": [ "Extensive experience of leading user research across teams." ], "skills": [ { "id": "pcf:agile-research-practices", "slug": "pcf-agile-research-practices", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:analysis-and-synthesis", "slug": "pcf-analysis-and-synthesis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:inclusive-research", "slug": "pcf-inclusive-research", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:research-management-leadership-and-assurance", "slug": "pcf-research-management-leadership-and-assurance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:user-research-methods", "slug": "pcf-user-research-methods", "level": "expert", "levelNumber": 4 }, { "id": "pcf:user-centred-practice-and-advocacy", "slug": "pcf-user-centred-practice-and-advocacy", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "pd-health-research-ethics", "slug": "pd-health-research-ethics", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "4", "information-resources": "5", "research": "4", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 591, "jobEvaluationNotes": "There is no Band 8a level, because the UK GDaD PCF places lead user researcher at G7 or G6 and this reference follows the suggested Band 8b. Financial resources is level 3 for the research budget, such as participant recruitment and incentives.", "selfAssessmentFile": "user-researcher--band-8b--lead-user-researcher.tsv" }, { "id": "head-of-user-research", "slug": "head-of-user-research", "title": "Head of user research", "band": "8c", "summary": "", "pcfLevel": "Head of user research", "pcfLevelDescription": "A head of user research leads user researchers in an organisation and attracts and builds talent.\n\nAt this role level, you will:\n- be an expert practitioner who can define and assure best practice\n- influence organisational strategy and priorities\n- collaborate with colleagues across government", "civilServiceGrades": "G7/G6", "responsibilities": [ "Lead the user research profession and set its strategy, standards, and ethics.", "Influence organisational strategy and priorities with evidence about patients, carers, and care staff.", "Attract, build, and develop research talent, including career paths and recruitment.", "Assure research practice across the organisation and act as the escalation point for high-risk research.", "Represent research practice with ethics, safeguarding, and research governance bodies." ], "qualifications": [ "Extensive experience of leading user research and a research practice." ], "skills": [ { "id": "pcf:agile-research-practices", "slug": "pcf-agile-research-practices", "level": "expert", "levelNumber": 4 }, { "id": "pcf:analysis-and-synthesis", "slug": "pcf-analysis-and-synthesis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:inclusive-research", "slug": "pcf-inclusive-research", "level": "expert", "levelNumber": 4 }, { "id": "pcf:research-management-leadership-and-assurance", "slug": "pcf-research-management-leadership-and-assurance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:user-research-methods", "slug": "pcf-user-research-methods", "level": "expert", "levelNumber": 4 }, { "id": "pcf:user-centred-practice-and-advocacy", "slug": "pcf-user-centred-practice-and-advocacy", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "pd-health-research-ethics", "slug": "pd-health-research-ethics", "level": "expert", "levelNumber": 4 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "3", "people": "4", "information-resources": "5", "research": "5", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 650, "jobEvaluationNotes": "The UK GDaD PCF places both lead user researcher and head of user research at G7 or G6, with a suggested Band 8b. This reference places the head at Band 8c, in line with the heads of other user-centred design professions, because the head leads the profession across the organisation and initiates its research programmes.", "selfAssessmentFile": "user-researcher--band-8c--head-of-user-research.tsv" } ], "sources": [] }, { "id": "service-designer", "slug": "service-designer", "title": "Service designer", "family": "user-centred-design", "summary": "Service designers design health and care services end to end, from the moment someone first needs help to the end of their care, across digital, phone, paper, and face-to-face channels. They work with patients, carers, clinicians, and care staff to map how services really work, find where they fail people, and design services that are safe, simple, and fair, and that work across organisational boundaries.", "healthContext": [ "Care pathways cross many organisations and professions, so service designers map whole journeys, including handoffs, waits, and the work patients and carers do to hold care together.", "Changes to how a service works can create new clinical risks, so service designers work with clinical safety officers to identify hazards in new service models before they go live.", "Digital services must not shut out people who cannot or will not use them, so service designers design assisted and non-digital routes alongside digital ones.", "Clinical and operational staff are part of the service, so designs must fit their workflows, workload, and professional responsibilities, not only the patient's journey." ], "pcfRole": { "name": "Service designer", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/service-designer/", "description": "Service designers design the end-to-end journey of a service. This helps a user complete their goal and government deliver a policy intent. In this role, your work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of government.", "family": "User-centred design" }, "esco": [ "faed411a-f920-4100-86a8-b877928b429c", "96e20037-0a25-4bf6-a25e-808d1605d890" ], "levels": [ { "id": "associate-service-designer", "slug": "associate-service-designer", "title": "Associate service designer", "band": "4", "summary": "", "pcfLevel": "Associate service designer", "pcfLevelDescription": "As a trainee in an entry-level position, working under supervision, you will need design aptitude, potential and an understanding of the role.", "civilServiceGrades": "AO/EO", "responsibilities": [ "Learn service design methods through training and by working alongside experienced designers.", "Help map user journeys and service blueprints from research with patients and staff.", "Help prepare and run co-design workshops, following consent and information governance procedures.", "Document design decisions and keep design artefacts up to date." ], "qualifications": [ "Working towards a qualification or apprenticeship in design or a related field, or equivalent experience." ], "skills": [ { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "3", "research": "2", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 275, "jobEvaluationNotes": "", "selfAssessmentFile": "service-designer--band-4--associate-service-designer.tsv" }, { "id": "junior-service-designer", "slug": "junior-service-designer", "title": "Junior service designer", "band": "5", "summary": "", "pcfLevel": "Junior service designer", "pcfLevelDescription": "Junior designers are graduates with a degree in a relevant subject or relevant work experience.\n\nAt this role level, you will:\n- explain design decisions, work collaboratively and have responsibility for a service\n- work independently after being given direction by more senior designers\n- independently identify user issues and important needs", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Map current journeys and service blueprints for parts of a care pathway, such as booking or follow-up.", "Design and test improvements to parts of a service, with direction from a more senior designer.", "Run co-design sessions with patients, carers, and staff, adapting them so everyone can take part.", "Identify where a service creates extra work or risk for patients or staff, and raise it with the team." ], "qualifications": [ "A degree in design or a related subject, or equivalent experience." ], "skills": [ { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 335, "jobEvaluationNotes": "", "selfAssessmentFile": "service-designer--band-5--junior-service-designer.tsv" }, { "id": "service-designer", "slug": "service-designer", "title": "Service designer", "band": "6", "summary": "", "pcfLevel": "Service designer", "pcfLevelDescription": "A service designer is a confident and competent designer who can develop designs based on evidence of user needs and organisational outcomes.\n\nAt this role level, you will:\n- be trusted to make good decisions\n- recognise when to ask for further guidance and support\n- contribute to the development of design concepts\n- interpret evidence-based research and incorporate this into your work", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Design end-to-end services across channels, including assisted and non-digital routes for people who need them.", "Map care pathways across organisations and design better handoffs between teams and services.", "Design how the service works for staff, including roles, workload, and workflows, with operational leads.", "Work with clinical safety officers to identify hazards in new service models and design controls.", "Prototype and test service changes with patients, carers, and staff." ], "qualifications": [ "A degree in design or a related subject, or equivalent experience.", "Experience of designing services with users." ], "skills": [ { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "working", "levelNumber": 2 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 421, "jobEvaluationNotes": "", "selfAssessmentFile": "service-designer--band-6--service-designer.tsv" }, { "id": "senior-service-designer", "slug": "senior-service-designer", "title": "Senior service designer", "band": "7", "summary": "", "pcfLevel": "Senior service designer", "pcfLevelDescription": "A senior service designer is an experienced designer who works with minimal support and can influence and mentor others.\n\nAt this role level, you will:\n- work with service managers and programme directors to develop design concepts\n- potentially have responsibility across complex services\n- help set direction and embed good practice within teams\n- make important decisions based on research and understand how this research impacts others", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Lead the design of complex services that span several care settings or organisations.", "Shape the service vision with clinical, operational, and digital leaders.", "Design new service models that improve safety, access, and equity, and test them with real users.", "Make sure service changes are assessed for clinical risk, equality, and information governance effects.", "Mentor designers and embed service design practice in teams." ], "qualifications": [ "Substantial experience of service design, at a level equivalent to a master's degree." ], "skills": [ { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 475, "jobEvaluationNotes": "", "selfAssessmentFile": "service-designer--band-7--senior-service-designer.tsv" }, { "id": "lead-service-designer", "slug": "lead-service-designer", "title": "Lead service designer", "band": "8b", "summary": "", "pcfLevel": "Lead service designer", "pcfLevelDescription": "A lead service designer is an expert practitioner who influences and mentors others.\n\nAt this role level, you will:\n- work with service managers and programme directors to develop design concepts\n- set direction and assure the quality of design delivery across teams\n- lead multiple or highly complex services", "civilServiceGrades": "G7/G6", "responsibilities": [ "Set the design direction for multiple services or a whole care pathway, and assure the quality of design across teams.", "Work with senior clinical and operational leaders to redesign how care is organised and delivered.", "Make sure designs work for people most affected by health inequalities and for staff under pressure.", "Set standards for how teams design for clinical safety and for assisted routes.", "Line manage and develop service designers." ], "qualifications": [ "Extensive experience of leading service design across teams." ], "skills": [ { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "expert", "levelNumber": 4 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "3", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 596, "jobEvaluationNotes": "There is no Band 8a level, because the UK GDaD PCF places lead service designer at G7 or G6 and this reference follows the suggested Band 8b. Policy is level 5 because the lead designer shapes how a range of services across a directorate work.", "selfAssessmentFile": "service-designer--band-8b--lead-service-designer.tsv" }, { "id": "head-of-service-design", "slug": "head-of-service-design", "title": "Head of service design", "band": "8c", "summary": "", "pcfLevel": "Head of service design", "pcfLevelDescription": "A head of service design is an expert practitioner with broad industry experience, who can define and assure best practice while influencing, leading and mentoring others.\n\nAt this role level, you will:\n- influence both design and organisational strategy and priorities\n- collaborate with counterpart colleagues across government\n- focus on ensuring the right conditions and environment for designers to work effectively", "civilServiceGrades": "G6", "responsibilities": [ "Lead the service design profession and set its strategy, standards, and ways of working.", "Influence organisational strategy so that services are designed around the needs of patients, carers, and staff.", "Build service design capability, including recruitment, career paths, and training.", "Make the conditions for good design, such as access to users, time to research, and design in governance.", "Work with peers across the health and care system to design joined-up services." ], "qualifications": [ "Extensive experience of leading design and a design practice." ], "skills": [ { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "expert", "levelNumber": 4 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "expert", "levelNumber": 4 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 634, "jobEvaluationNotes": "", "selfAssessmentFile": "service-designer--band-8c--head-of-service-design.tsv" } ], "sources": [] }, { "id": "interaction-designer", "slug": "interaction-designer", "title": "Interaction designer", "family": "user-centred-design", "summary": "Interaction designers design how patients, carers, clinicians, and care staff use the organisation's digital health services, from patient-facing apps and forms to the screens clinicians use at the bedside. They design simple, accessible, and safe interactions, test them with real users, and use shared design systems so that services feel consistent and familiar.", "healthContext": [ "Clinicians often use systems under time pressure, with interruptions and on shared devices, so designs must support fast, accurate work and make the safe action the easy one.", "Poor design can cause clinical harm, such as selecting the wrong patient or misreading a dose, so designers apply human factors principles and work with clinical safety officers.", "Many users are unwell, anxious, older, or disabled, so designs must meet accessibility standards and work for people with low digital skills or health literacy.", "Alerts and warnings are only useful if people notice and trust them, so designers help reduce alert fatigue and keep safety-critical information visible." ], "pcfRole": { "name": "Interaction designer", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/interaction-designer/", "description": "An interaction designer works out the best way to let users interact with services, in terms of both overall flow and at the level of individual design elements.", "family": "User-centred design" }, "esco": [ "96e20037-0a25-4bf6-a25e-808d1605d890" ], "levels": [ { "id": "associate-interaction-designer", "slug": "associate-interaction-designer", "title": "Associate interaction designer", "band": "4", "summary": "", "pcfLevel": "Associate interaction designer", "pcfLevelDescription": "As a trainee in an entry-level position, working under supervision, you need aptitude, potential and an understanding of the role.", "civilServiceGrades": "EO", "responsibilities": [ "Learn interaction design methods and the team's design system through training and pairing.", "Create sketches, wireframes, and simple prototypes under supervision.", "Help test designs with users and record what works and what does not.", "Follow accessibility standards and the design system's patterns, including those for patient identity and safety warnings." ], "qualifications": [ "Working towards a qualification or apprenticeship in design or a related field, or equivalent experience." ], "skills": [ { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "3", "research": "2", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 275, "jobEvaluationNotes": "", "selfAssessmentFile": "interaction-designer--band-4--associate-interaction-designer.tsv" }, { "id": "junior-interaction-designer", "slug": "junior-interaction-designer", "title": "Junior interaction designer", "band": "5", "summary": "", "pcfLevel": "Junior interaction designer", "pcfLevelDescription": "A junior interaction designer is a graduate with a degree in a relevant subject or an individual with some relevant work experience, or both.\n\nAt this role level, you will:\n- explain design decisions\n- work collaboratively\n- have a responsibility as part of a service\n- work independently after being given direction by more senior designers\n- independently identify user issues and important needs", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Design and prototype parts of a service, such as forms, flows, and screens, with direction from a more senior designer.", "Test designs with patients, carers, and staff, and change them based on what you learn.", "Design accessible interactions that work with assistive technologies.", "Explain design decisions to the team, including how they reduce the chance of error." ], "qualifications": [ "A degree in design or a related subject, or equivalent experience." ], "skills": [ { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 335, "jobEvaluationNotes": "", "selfAssessmentFile": "interaction-designer--band-5--junior-interaction-designer.tsv" }, { "id": "interaction-designer", "slug": "interaction-designer", "title": "Interaction designer", "band": "6", "summary": "", "pcfLevel": "Interaction designer", "pcfLevelDescription": "An interaction designer is a confident and competent designer who can develop designs based on evidence of user needs and organisational outcomes.\n\nAt this role level, you will:\n- be trusted to make good decisions\n- recognise when to ask for further guidance and support\n- contribute to the development of design concepts\n- interpret evidence-based research and incorporate this into your work", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Design interactions for a digital health product, from early concepts to detailed, tested designs.", "Design for clinical workflows, testing with clinicians and care staff in realistic scenarios, including interruptions.", "Raise design-related hazards with the clinical safety officer and record how designs control them.", "Use and contribute to the design system, including patterns for safety-critical information.", "Work closely with developers to make sure designs are built as intended and remain accessible." ], "qualifications": [ "A degree in design or a related subject, or equivalent experience.", "Experience of designing digital services with users." ], "skills": [ { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "working", "levelNumber": 2 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 421, "jobEvaluationNotes": "The UK GDaD PCF places interaction designer at SEO or G7, with a suggested Band 7, the same as senior interaction designer. This reference places it at Band 6, the same as the service designer level with identical PCF skill levels, so the two interaction designer levels are not in the same band.", "selfAssessmentFile": "interaction-designer--band-6--interaction-designer.tsv" }, { "id": "senior-interaction-designer", "slug": "senior-interaction-designer", "title": "Senior interaction designer", "band": "7", "summary": "", "pcfLevel": "Senior interaction designer", "pcfLevelDescription": "A senior interaction designer is an experienced designer who works with minimal support and can influence and mentor others.\n\nAt this role level, you will:\n- work with service managers and programme directors to develop design concepts\n- potentially have responsibility across complex services\n- help set direction and embed good practice within teams\n- make important decisions based on research and understand how this research impacts others", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Lead interaction design for complex services, such as clinical systems used across many care settings.", "Apply human factors methods, such as task analysis, to safety-critical clinical workflows.", "Provide design evidence for clinical safety cases and, where software is regulated, for usability files.", "Help set direction and good practice for design in teams, and mentor other designers.", "Make design decisions from research and data, and explain them to clinical and product leaders." ], "qualifications": [ "Substantial experience of interaction design, at a level equivalent to a master's degree." ], "skills": [ { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "practitioner", "levelNumber": 3 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 475, "jobEvaluationNotes": "", "selfAssessmentFile": "interaction-designer--band-7--senior-interaction-designer.tsv" }, { "id": "lead-interaction-designer", "slug": "lead-interaction-designer", "title": "Lead interaction designer", "band": "8b", "summary": "", "pcfLevel": "Lead interaction designer", "pcfLevelDescription": "A lead interaction designer is an expert practitioner who influences and mentors others.\n\nAt this role level, you will:\n- work with service managers and programme directors to develop design concepts\n- set direction and assure the quality of design delivery across teams\n- lead multiple or highly complex services", "civilServiceGrades": "G7/G6", "responsibilities": [ "Set design direction and assure the quality of interaction design across several teams or services.", "Lead the design system, including accessible and safety-critical patterns that teams across the organisation reuse.", "Lead human factors work on the highest-risk clinical services, with clinical safety officers.", "Work with senior product and clinical leaders to develop design concepts for major services.", "Line manage and develop interaction designers." ], "qualifications": [ "Extensive experience of leading interaction design across teams." ], "skills": [ { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "expert", "levelNumber": 4 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "expert", "levelNumber": 4 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "3", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 596, "jobEvaluationNotes": "There is no Band 8a level, because the UK GDaD PCF places lead interaction designer at G7 or G6 and this reference follows the suggested Band 8b. Policy is level 5 because the lead designer sets design standards for a range of services.", "selfAssessmentFile": "interaction-designer--band-8b--lead-interaction-designer.tsv" }, { "id": "head-of-interaction-design", "slug": "head-of-interaction-design", "title": "Head of interaction design", "band": "8c", "summary": "", "pcfLevel": "Head of interaction design", "pcfLevelDescription": "A head of interaction design is an expert practitioner with broad industry experience, who can define and assure best practice while influencing, leading and mentoring others.\n\nAt this role level, you will:\n- influence both design and organisational strategy and priorities\n- collaborate with counterpart colleagues across government\n- focus on ensuring the right conditions and environment for designers to work effectively", "civilServiceGrades": "G6", "responsibilities": [ "Lead the interaction design profession and set its strategy, standards, and ways of working.", "Influence design and organisational strategy so that services are usable, accessible, and safe.", "Own the organisation's design system and make sure it meets accessibility and clinical safety needs.", "Build design capability, including recruitment, career paths, and training.", "Work with peers across the health and care system on shared design patterns." ], "qualifications": [ "Extensive experience of leading design and a design practice." ], "skills": [ { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "expert", "levelNumber": 4 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "expert", "levelNumber": 4 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 634, "jobEvaluationNotes": "", "selfAssessmentFile": "interaction-designer--band-8c--head-of-interaction-design.tsv" } ], "sources": [] }, { "id": "content-designer", "slug": "content-designer", "title": "Content designer", "family": "user-centred-design", "summary": "Content designers make health and care information and services clear, so that patients, carers, clinicians, and care staff can understand what they need to know and do. They design content from evidence of user needs, write in plain English, work with clinical experts to keep it accurate, and look after content across its whole life, from creation to review and retirement.", "healthContext": [ "People often read health content when they are worried, unwell, or in a hurry, so content must be easy to understand and act on for people with low health literacy.", "Wrong or out-of-date health information can cause harm, so content designers follow a clinical assurance process with review dates and named clinical reviewers.", "Some topics are sensitive or high risk, such as urgent symptoms, mental health, medicines, and end of life care, so content designers work closely with clinicians and user researchers on tone and accuracy.", "Clinical systems also need clear content, such as labels, instructions, and alerts, so content designers help reduce errors in clinical workflows.", "Health content must be accessible and inclusive, including for people who use assistive technology, read in another language, or need easy read formats." ], "pcfRole": { "name": "Content designer", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/content-designer/", "description": "Content designers make things easier for people to understand and use. This can involve working on a single piece of content or on the end-to-end journey of a service to help users complete their goal and government deliver a policy intent. In this role your work may involve the creation of, or change to, a transaction, product or single piece of content that stretches across digital and offline channels.\n\nIn this role, you will:\n- make sure appropriate content is shown to a user in the right place and in the best format\n- start from discovery and work closely with user researchers, service designers and interaction designers", "family": "User-centred design" }, "esco": [ "a74f6c51-37e5-423e-aa5b-044e98663027", "8cb59bc4-1f39-477e-beea-effed12d186c" ], "levels": [ { "id": "associate-content-designer", "slug": "associate-content-designer", "title": "Associate content designer", "band": "4", "summary": "", "pcfLevel": "Associate content designer", "pcfLevelDescription": "As a trainee in an entry-level position, working under supervision, you need aptitude, potential and an understanding of the role. You will perform basic standard checks and copy edits.", "civilServiceGrades": "EO", "responsibilities": [ "Learn content design methods, the style guide, and the clinical review process through training and supervised work.", "Carry out standard checks, copy edits, and updates to existing content.", "Publish content using the content management system, following assurance steps.", "Check content for accessibility, such as headings, link text, and alternative text." ], "qualifications": [ "Working towards a qualification or apprenticeship in a relevant field, or equivalent experience." ], "skills": [ { "id": "pcf:content-management-and-architecture", "slug": "pcf-content-management-and-architecture", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "pd-health-content", "slug": "pd-health-content", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "3", "research": "2", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 275, "jobEvaluationNotes": "", "selfAssessmentFile": "content-designer--band-4--associate-content-designer.tsv" }, { "id": "junior-content-designer", "slug": "junior-content-designer", "title": "Junior content designer", "band": "5", "summary": "", "pcfLevel": "Junior content designer", "pcfLevelDescription": "A junior content designer has some relevant work experience in content creation.\n\nAt this role level, you will:\n- explain content decisions\n- work collaboratively\n- work independently after being given direction by more senior content designers\n- independently identify user issues and needs\n- support content team administration and publishing processes\n- engage with and contribute to the cross-government content community", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Write and update health content and service content, with direction from more senior content designers.", "Use research and data to identify what users need to know and the words they use.", "Work with clinical reviewers to check accuracy, and explain medical terms in plain English.", "Support content publishing, review dates, and content team administration." ], "qualifications": [ "A degree or relevant qualification, or equivalent experience of writing for the web." ], "skills": [ { "id": "pcf:content-management-and-architecture", "slug": "pcf-content-management-and-architecture", "level": "working", "levelNumber": 2 }, { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "pd-health-content", "slug": "pd-health-content", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 335, "jobEvaluationNotes": "", "selfAssessmentFile": "content-designer--band-5--junior-content-designer.tsv" }, { "id": "content-designer", "slug": "content-designer", "title": "Content designer", "band": "6", "summary": "", "pcfLevel": "Content designer", "pcfLevelDescription": "A content designer is responsible for creating, evaluating, updating and reviewing content at all stages of the end-to-end user journey.\n\nAt this role level, you will:\n- be comfortable using evidence, data and research to make content decisions\n- build relationships across government to focus on the needs of the user and to influence stakeholders\n- contribute to and use the style guides and content patterns\n- engage with and contribute to the cross-government content community", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Design content across whole user journeys, such as finding a service, preparing for an appointment, and aftercare.", "Design content for clinical systems, such as labels, instructions, and alerts, to reduce the chance of error.", "Agree accuracy with clinical experts while keeping content clear and usable.", "Test content with users, including people with low health literacy and people who use assistive technology.", "Contribute to the style guide and content patterns." ], "qualifications": [ "A degree or relevant qualification, or equivalent experience.", "Experience of designing content for digital services." ], "skills": [ { "id": "pcf:content-management-and-architecture", "slug": "pcf-content-management-and-architecture", "level": "working", "levelNumber": 2 }, { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "working", "levelNumber": 2 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "pd-health-content", "slug": "pd-health-content", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "awareness", "levelNumber": 1 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 421, "jobEvaluationNotes": "", "selfAssessmentFile": "content-designer--band-6--content-designer.tsv" }, { "id": "senior-content-designer", "slug": "senior-content-designer", "title": "Senior content designer", "band": "7", "summary": "", "pcfLevel": "Senior content designer", "pcfLevelDescription": "A senior content designer is an expert practitioner who develops content strategy and solutions for large-scale problems and high-profile events.\n\nAt this role level, you will:\n- take responsibility for content quality, manage small teams and mentor content colleagues\n- write and map user stories\n- review the work of others to assure quality\n- lead on cross-government content projects\n- engage with and contribute to the cross-government content community", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Develop content strategy for large or high-profile areas, such as a major condition area or a public health campaign.", "Design content for sensitive and high-risk topics, such as urgent symptoms, mental health, and end of life care.", "Set up clinical assurance, evidence sources, and review cycles for a body of health content.", "Review others' work to assure quality, and manage or mentor content designers.", "Write and map user stories with the team." ], "qualifications": [ "Substantial experience of content design, at a level equivalent to a master's degree." ], "skills": [ { "id": "pcf:content-management-and-architecture", "slug": "pcf-content-management-and-architecture", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "pd-health-content", "slug": "pd-health-content", "level": "practitioner", "levelNumber": 3 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 481, "jobEvaluationNotes": "Emotional effort is level 2 because senior content designers regularly work on distressing topics, such as serious illness, self-harm, and bereavement.", "selfAssessmentFile": "content-designer--band-7--senior-content-designer.tsv" }, { "id": "lead-content-designer", "slug": "lead-content-designer", "title": "Lead content designer", "band": "8b", "summary": "", "pcfLevel": "Lead content designer", "pcfLevelDescription": "A lead content designer is an expert practitioner and leader who directs a team of content designers. They assure the content quality across whole teams and make sure content aligns to strategy and objectives while meeting the needs of users.\n\nAt this role level, you will:\n- work closely with service managers, programme directors and senior stakeholders to resource teams, resolve problems and develop future projects\n- promote the content design discipline, engage with the cross-government community and keep up to date with industry changes", "civilServiceGrades": "G7/G6", "responsibilities": [ "Direct a team of content designers and assure content quality across several teams.", "Make sure health content meets clinical assurance, accessibility, and style standards.", "Work with senior clinical, communications, and product leaders to resource teams and resolve content problems.", "Lead content for the organisation's most sensitive or high-risk information.", "Line manage and develop content designers." ], "qualifications": [ "Extensive experience of leading content design across teams." ], "skills": [ { "id": "pcf:content-management-and-architecture", "slug": "pcf-content-management-and-architecture", "level": "expert", "levelNumber": 4 }, { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "expert", "levelNumber": 4 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "pd-health-content", "slug": "pd-health-content", "level": "expert", "levelNumber": 4 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "3", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 602, "jobEvaluationNotes": "There is no Band 8a level, because the UK GDaD PCF places lead content designer at G7 or G6 and this reference follows the suggested Band 8b. Policy is level 5 because the lead sets content standards for a range of services; emotional effort is level 2, as for senior content designers.", "selfAssessmentFile": "content-designer--band-8b--lead-content-designer.tsv" }, { "id": "head-of-content-design", "slug": "head-of-content-design", "title": "Head of content design", "band": "8c", "summary": "", "pcfLevel": "Head of content design", "pcfLevelDescription": "A head of content design is an expert practitioner with broad industry experience who can define and assure best practice while influencing, leading and mentoring others.\n\nAt this role level, you will:\n- develop a strategy for content that meets the organisation’s objectives\n- lead a team capable of executing that strategy\n- work with senior stakeholders to influence organisational strategy\n- prioritise and collaborate with counterpart colleagues across government\n- champion good content design practice within government and industry", "civilServiceGrades": "G7/G6", "responsibilities": [ "Develop a content strategy that meets the organisation's objectives and the needs of patients and staff.", "Set the organisation's standards for health information content and its clinical assurance.", "Lead a content design team able to carry out the strategy, including recruitment and development.", "Work with senior clinical and communications leaders to manage health information risks.", "Prioritise content work across the organisation." ], "qualifications": [ "Extensive experience of leading content design and a content practice." ], "skills": [ { "id": "pcf:content-management-and-architecture", "slug": "pcf-content-management-and-architecture", "level": "expert", "levelNumber": 4 }, { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "expert", "levelNumber": 4 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "pd-health-content", "slug": "pd-health-content", "level": "expert", "levelNumber": 4 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "expert", "levelNumber": 4 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 640, "jobEvaluationNotes": "The UK GDaD PCF places both lead content designer and head of content design at G7 or G6, with a suggested Band 8b. This reference places the head at Band 8c, in line with the heads of other user-centred design professions, because the head sets content strategy and standards for the whole organisation.", "selfAssessmentFile": "content-designer--band-8c--head-of-content-design.tsv" } ], "sources": [] }, { "id": "accessibility-specialist", "slug": "accessibility-specialist", "title": "Accessibility specialist", "family": "user-centred-design", "summary": "Accessibility specialists help the organisation make its digital health services usable by as many people as possible, including disabled people and people with long-term conditions. They test services against accessibility standards and with assistive technologies, advise and train teams, and help embed accessibility into how services, clinical systems, and health information are designed, bought, and built.", "healthContext": [ "Many people who need health and care services most are disabled, older, or living with long-term conditions, so inaccessible services can stop people getting care.", "Clinicians and care staff also have access needs, so internal clinical systems, including those bought from suppliers, must be accessible too.", "Health information is often complex and published in many formats, such as documents, letters, and video, so specialists help teams make all of it accessible, including easy read and alternative formats.", "Accessibility problems in clinical workflows can become safety problems, for example when a warning is not announced by a screen reader, so specialists work with clinical safety officers on these risks." ], "pcfRole": { "name": "Accessibility specialist", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/accessibility-specialist/", "description": "An accessibility specialist provides support, advice and guidance to other roles in the Government Digital and Data profession about how to create accessible digital services.\n\nYou will use knowledge of accessibility guidelines, provide technical expertise and bring the voice of disabled users to ensure that product teams make digital services that can be used by everyone.", "family": "User-centred design" }, "esco": [ "50af07f0-7a75-424e-a66d-5a9deea10f4c" ], "levels": [ { "id": "junior-accessibility-specialist", "slug": "junior-accessibility-specialist", "title": "Junior accessibility specialist", "band": "5", "summary": "", "pcfLevel": "Junior accessibility specialist", "pcfLevelDescription": "A junior accessibility specialist learns on the job by assisting with accessibility testing.\n\nAt this role level, you will:\n- develop skills while working under supervision to provide accessibility testing\n- understand and use different types of testing\n- be aware of but not responsible for assistive technology testing\n- engage with and contribute to the cross-government accessibility community", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Test web pages, apps, and documents against accessibility standards, under supervision.", "Record and explain accessibility issues clearly so teams can fix them.", "Help with testing using assistive technologies, such as screen readers and magnifiers.", "Help keep accessibility statements and issue logs up to date." ], "qualifications": [ "Some experience of digital testing, design, or development, or equivalent experience." ], "skills": [ { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:consultancy", "slug": "pcf-consultancy", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding-accessibility", "slug": "pcf-technical-understanding-accessibility", "level": "working", "levelNumber": 2 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 335, "jobEvaluationNotes": "", "selfAssessmentFile": "accessibility-specialist--band-5--junior-accessibility-specialist.tsv" }, { "id": "accessibility-specialist", "slug": "accessibility-specialist", "title": "Accessibility specialist", "band": "6", "summary": "", "pcfLevel": "Accessibility specialist", "pcfLevelDescription": "An accessibility specialist can support teams in creating accessible services.\n\nAt this role level, you will:\n- coach and mentor more junior colleagues\n- support in providing training materials and learning content\n- perform accessibility audits\n- engage with and contribute to the cross-government accessibility community", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Carry out accessibility audits of patient-facing services, clinical systems, and health information.", "Test with a range of assistive technologies and support research with disabled users.", "Advise teams on fixes and on accessible patterns for forms, alerts, and safety-critical information.", "Review supplier products for accessibility during procurement and acceptance.", "Create training and guidance, and coach more junior colleagues." ], "qualifications": [ "Experience of accessibility testing and of current accessibility standards, or equivalent experience." ], "skills": [ { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "pcf:consultancy", "slug": "pcf-consultancy", "level": "working", "levelNumber": 2 }, { "id": "pcf:governance-and-assurance-accessibility", "slug": "pcf-governance-and-assurance-accessibility", "level": "working", "levelNumber": 2 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-understanding-accessibility", "slug": "pcf-technical-understanding-accessibility", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "awareness", "levelNumber": 1 }, { "id": "pd-health-content", "slug": "pd-health-content", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 421, "jobEvaluationNotes": "", "selfAssessmentFile": "accessibility-specialist--band-6--accessibility-specialist.tsv" }, { "id": "senior-accessibility-specialist", "slug": "senior-accessibility-specialist", "title": "Senior accessibility specialist", "band": "7", "summary": "", "pcfLevel": "Senior accessibility specialist", "pcfLevelDescription": "A senior accessibility specialist works with people at a range of role levels to embed accessibility into the output of teams.\n\nAt this role level, you will:\n- coach and mentor more junior colleagues\n- input into accessibility strategy with business areas or teams\n- create and deliver accessibility training\n- engage with teams across different levels and capabilities\n- potentially manage or lead individuals or sub-teams\n- engage with and contribute to the cross-government accessibility community", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Embed accessibility into teams' ways of working, from discovery to live service.", "Contribute to accessibility strategy, including how accessibility is assured in procurement and service assessments.", "Work with clinical safety officers where accessibility issues could affect patient safety.", "Create and deliver accessibility training for designers, developers, content designers, and suppliers.", "Lead or manage other accessibility specialists." ], "qualifications": [ "Substantial experience of accessibility, at a level equivalent to a master's degree." ], "skills": [ { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:consultancy", "slug": "pcf-consultancy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:governance-and-assurance-accessibility", "slug": "pcf-governance-and-assurance-accessibility", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:technical-understanding-accessibility", "slug": "pcf-technical-understanding-accessibility", "level": "expert", "levelNumber": 4 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "expert", "levelNumber": 4 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "working", "levelNumber": 2 }, { "id": "pd-health-content", "slug": "pd-health-content", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 475, "jobEvaluationNotes": "", "selfAssessmentFile": "accessibility-specialist--band-7--senior-accessibility-specialist.tsv" }, { "id": "head-of-accessibility", "slug": "head-of-accessibility", "title": "Head of accessibility", "band": "8b", "summary": "", "pcfLevel": "Head of accessibility", "pcfLevelDescription": "A head of accessibility is an expert practitioner who can create an accessibility vision or strategy for an organisation.\n\nAt this role level, you will:\n- define and assure best practice while influencing, leading and mentoring others\n- influence and develop organisational strategy and priorities, working with counterpart colleagues across government\n- ensure the right conditions and environment for accessibility specialists to work effectively\n- develop departmental capability by supporting internal movement of staff between roles, shaping career paths and recruiting talent\n- understand and own the overall approach to accessibility risk (including how accessibility risk is communicated and how corporate legal compliance risk is managed within the organisation)\n- engage with and contribute to the cross-government accessibility community", "civilServiceGrades": "G7/G6", "responsibilities": [ "Set the organisation's accessibility vision, strategy, and standards, for patient-facing and internal services.", "Assure compliance with accessibility law and standards across services, and report on it to senior leaders.", "Make sure accessibility requirements are part of procurement and supplier contracts for clinical systems.", "Influence organisational priorities so that disabled patients and staff are not excluded.", "Lead and develop the accessibility team and community of practice." ], "qualifications": [ "Extensive experience of leading accessibility in a complex organisation." ], "skills": [ { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "expert", "levelNumber": 4 }, { "id": "pcf:governance-and-assurance-accessibility", "slug": "pcf-governance-and-assurance-accessibility", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:technical-understanding-accessibility", "slug": "pcf-technical-understanding-accessibility", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "working", "levelNumber": 2 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "3", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 596, "jobEvaluationNotes": "There is no Band 8a level, because the UK GDaD PCF places head of accessibility at G7 or G6 and this reference follows the suggested Band 8b.", "selfAssessmentFile": "accessibility-specialist--band-8b--head-of-accessibility.tsv" } ], "sources": [] }, { "id": "service-desk-analyst", "slug": "service-desk-analyst", "title": "Service desk analyst", "family": "it-operations", "summary": "Service desk analysts are the first point of contact for staff who need help with the organisation's digital services, from login and smartcard problems to faults in clinical systems and devices. They log, triage, resolve, or escalate incidents and requests, keep users informed, and spot patterns that point to wider problems. In many health care organisations the service desk runs around the clock, because clinical services do.", "healthContext": [ "Callers are often clinicians and care staff in the middle of patient care, so the desk prioritises by the effect on patients, not only by order of arrival.", "Many clinical services run 24 hours a day, every day, so the service desk often works shifts and out-of-hours rotas.", "Access to clinical systems uses role-based access and strong authentication, so the desk handles account, smartcard, and multi-factor authentication problems while checking identity carefully.", "Callers may share confidential patient information while describing a fault, so analysts follow information governance rules for what they record in tickets.", "The desk is often the first to see signs of a major incident or a cyber attack, such as many calls about the same system or a wave of suspicious emails, and must escalate them quickly." ], "pcfRole": { "name": "Service desk manager", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/service-desk-manager/", "description": "A service desk manager is responsible for managing the first- and second-line technical support for all departmental IT applications and services across sites, including end-user computing. This includes multi-function devices and specialised IT equipment.\n\nIn this role, you will also be responsible for ensuring support for existing and emerging information and communications technology (ICT) services, including providing technical advice to project teams.", "family": "IT operations" }, "esco": [ "aaeec9a7-dc57-4485-890c-86b3eef735f9", "1242d99a-47f1-4a62-b884-33746db8a6ca" ], "levels": [ { "id": "service-desk-analyst", "slug": "service-desk-analyst", "title": "Service desk analyst", "band": "3", "summary": "A service desk analyst answers calls and tickets from staff, resolves common issues at first contact using scripts and knowledge articles, and passes other issues to the right team.", "pcfLevel": "Service desk analyst", "pcfLevelDescription": "A service desk analyst interacts with customers.\n\nAt this role level, you will:\n- perform tasks such as taking calls from customers and trying to resolve their queries\n- know when to escalate issues to your manager", "civilServiceGrades": "AO/EO", "responsibilities": [ "Answer calls, chats, and self-service tickets from staff, and log each one accurately in the service management tool.", "Resolve common issues at first contact using scripts and knowledge articles, such as password resets, account unlocks, and printer faults.", "Check the caller's identity before changing accounts or access, following the organisation's procedures.", "Ask how the issue affects patient care, set the priority, and pass the incident to the right resolver team.", "Keep users updated on their tickets and confirm that the fix works before closing them.", "Record only the information needed in tickets, without unnecessary patient details." ], "qualifications": [ "A level 3 qualification in IT, an IT support apprenticeship, or equivalent experience.", "Good customer service and keyboard skills, gained through work or study." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:customer-service-management", "slug": "pcf-customer-service-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "level": "working", "levelNumber": 2 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "awareness", "levelNumber": 1 }, { "id": "security-operations", "slug": "security-operations", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "3", "analytical": "2", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "1", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 227, "jobEvaluationNotes": "The UK GDaD PCF suggests Band 4 for this level. This reference starts scripted first-line service desk work at Band 3, and places analysts who resolve more complex faults at Band 4. Mental effort reflects frequent concentration on unpredictable calls; emotional effort reflects frequent calls from staff under pressure in clinical areas.", "selfAssessmentFile": "service-desk-analyst--band-3--service-desk-analyst.tsv" }, { "id": "technical-service-desk-analyst", "slug": "technical-service-desk-analyst", "title": "Technical service desk analyst", "band": "4", "summary": "A technical service desk analyst resolves more complex faults at first contact, including remote fixes to devices and access to clinical systems, and handles urgent calls from clinical areas.", "pcfLevel": "Service desk analyst", "pcfLevelDescription": "A service desk analyst interacts with customers.\n\nAt this role level, you will:\n- perform tasks such as taking calls from customers and trying to resolve their queries\n- know when to escalate issues to your manager", "civilServiceGrades": "AO/EO", "responsibilities": [ "Resolve more complex incidents and requests remotely, including device, software, and clinical system access faults.", "Handle urgent calls from clinical areas, such as emergency departments, wards, and theatres, and start the major incident process when needed.", "Process access requests for clinical systems, checking them against role-based access rules.", "Write and improve knowledge articles so that more issues can be resolved at first contact.", "Spot repeated calls about the same fault and raise them with incident and problem management.", "Report suspected phishing emails and other security events to the security team.", "Show new analysts how to use the desk's tools and procedures." ], "qualifications": [ "Experience of IT support on a service desk or in a similar setting.", "An IT service management foundation qualification, or equivalent experience." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:customer-service-management", "slug": "pcf-customer-service-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "level": "working", "levelNumber": 2 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 }, { "id": "security-operations", "slug": "security-operations", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 292, "jobEvaluationNotes": "Uses the same UK GDaD PCF level as the Band 3 analyst, for analysts who resolve more complex issues and handle urgent clinical calls. Communication is higher than the band profile because analysts often have to explain technical issues to busy clinical staff.", "selfAssessmentFile": "service-desk-analyst--band-4--technical-service-desk-analyst.tsv" }, { "id": "senior-service-desk-analyst", "slug": "senior-service-desk-analyst", "title": "Senior service desk analyst", "band": "5", "summary": "", "pcfLevel": "Senior service desk analyst", "pcfLevelDescription": "A senior service desk analyst monitors inbound calls, supports operators in service resolution and intervenes in difficult calls.\n\nAt this role level, you will:\n- own and update the script for service desk analysts\n- coach and develop one or more service desk analysts, and manage availability", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Lead a shift on the service desk, balancing call queues against the clinical urgency of open incidents.", "Take over difficult or escalated calls, including calls from senior clinicians during urgent care.", "Keep scripts and knowledge articles accurate as clinical systems and devices change.", "Act as the out-of-hours escalation point for the desk, and start the major incident process when many users are affected.", "Check the quality of tickets, including identity checks and what is recorded about patients.", "Plan rota cover so the desk is staffed at all times." ], "qualifications": [ "Substantial service desk experience, including handling escalations.", "An IT service management qualification, or equivalent experience." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "working", "levelNumber": 2 }, { "id": "pcf:customer-service-management", "slug": "pcf-customer-service-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "level": "working", "levelNumber": 2 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 }, { "id": "security-operations", "slug": "security-operations", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 352, "jobEvaluationNotes": "Planning reflects shift and rota planning for a 24-hour desk. Emotional effort reflects frequent difficult calls from staff dealing with urgent patient care.", "selfAssessmentFile": "service-desk-analyst--band-5--senior-service-desk-analyst.tsv" }, { "id": "service-desk-manager", "slug": "service-desk-manager", "title": "Service desk manager", "band": "6", "summary": "", "pcfLevel": "Service desk manager", "pcfLevelDescription": "A service desk manager identifies emerging issues and is a knowledge expert.\n\nThey are responsible for the resourcing and development of the team, including the preparation and co-ordination of service transition activities.", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Run the service desk day to day, making sure it is staffed and responsive 24 hours a day, every day.", "Set priorities and response targets that reflect clinical risk, agreed with clinical and operational leads.", "Prepare the desk for new and changed clinical systems, including training, scripts, and extra cover at go-live.", "Analyse ticket trends to find emerging issues, and work with problem management to remove their causes.", "Make sure the desk follows identity checking, information governance, and security procedures, and acts on audit findings.", "Line manage senior analysts and analysts, including recruitment, performance, and wellbeing for staff working shifts." ], "qualifications": [ "Experience of leading a service desk team, including shift or out-of-hours cover.", "An intermediate IT service management qualification, or equivalent experience." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "working", "levelNumber": 2 }, { "id": "pcf:customer-service-management", "slug": "pcf-customer-service-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "practitioner", "levelNumber": 3 }, { "id": "security-operations", "slug": "security-operations", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "3", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 407, "jobEvaluationNotes": "Knowledge is one level below the band profile, as is usual for service desk roles; responsibility for people is higher because the manager runs a shift-based team.", "selfAssessmentFile": "service-desk-analyst--band-6--service-desk-manager.tsv" }, { "id": "head-of-service-desk", "slug": "head-of-service-desk", "title": "Head of service desk", "band": "7", "summary": "", "pcfLevel": "Head of service desk", "pcfLevelDescription": "A head of service desk is responsible for managing a team who provides first- and second-line technical support.\n\nAt this role level, you will:\n- ensure support of existing and emerging information and communications technology (ICT) services, and provide technical advice to project teams\n- ensure that the support team undertakes development so that they can advise on future projects and current issues\n- manage and monitor service desk service level agreements (SLAs) and performance", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Set the direction for the service desk, including contact channels, self-service, and support for staff working across sites and in the community.", "Agree service levels with clinical and corporate services, and report performance to senior leaders.", "Make sure the desk can keep working during major incidents, cyber attacks, and system downtime, with clear business continuity procedures.", "Advise project teams on how new clinical and corporate systems will be supported before they go live.", "Manage the service desk budget, tools, and any outsourced or out-of-hours support contracts.", "Lead and develop service desk managers, and build a supportive culture for staff working shifts." ], "qualifications": [ "Extensive experience of managing IT support services, including 24-hour services.", "An advanced IT service management qualification, or equivalent experience." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:customer-service-management", "slug": "pcf-customer-service-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "level": "expert", "levelNumber": 4 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "practitioner", "levelNumber": 3 }, { "id": "security-operations", "slug": "security-operations", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "4", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 491, "jobEvaluationNotes": "", "selfAssessmentFile": "service-desk-analyst--band-7--head-of-service-desk.tsv" } ], "sources": [] }, { "id": "end-user-computing-engineer", "slug": "end-user-computing-engineer", "title": "End user computing engineer", "family": "it-operations", "summary": "End user computing engineers provide, support, and maintain the devices and software that staff use every day, such as laptops, desktops, tablets, mobile phones, printers, and the shared workstations on wards and in clinics. They fix faults on site and remotely, roll out and update devices, and keep them secure and compliant. Their work keeps clinicians and care staff able to see and record patient information at the point of care.", "healthContext": [ "Many devices are shared by clinical staff on wards, in clinics, and in emergency departments, often with fast user switching and smartcard or tap-in login.", "A broken device in a clinical area can delay care, so engineers prioritise those faults and keep spare devices ready to swap.", "Engineers work in clinical areas, so they follow infection prevention and control rules, respect patient privacy and dignity, and fit their work around clinical activity.", "Devices hold or display confidential patient information, so they must be encrypted, patched, managed, and securely wiped or destroyed at the end of their life.", "Some peripherals support clinical processes or connect to clinical equipment, such as wristband and label printers, barcode scanners, and dictation devices, so changes to them need care and testing." ], "pcfRole": { "name": "End user computing engineer", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/end-user-computing-engineer/", "description": "An end user computing engineer is responsible for managing the product life cycle of all service-raised incidents (incident control) and all service requests (request control), requiring the use of knowledge management. In this role, you will also be responsible for informing customers on progress and advising on workarounds where necessary, as well as the support and maintenance of end user services.", "family": "IT operations" }, "esco": [ "3e7bf729-4442-4b9f-ad5e-83111963795c" ], "levels": [ { "id": "associate-end-user-computing-engineer", "slug": "associate-end-user-computing-engineer", "title": "Associate end user computing engineer", "band": "4", "summary": "", "pcfLevel": "Associate end user computing engineer", "pcfLevelDescription": "As a trainee, you will work in an established team and support end user computing engineers in their daily work, under their direction.", "civilServiceGrades": "EO", "responsibilities": [ "Set up, replace, and repair devices and peripherals under the direction of experienced engineers.", "Fix common faults in clinical and office areas, such as printer, scanner, and login problems.", "Follow infection prevention and control rules, and respect patient privacy, when working on wards and in clinics.", "Record work, assets, and parts accurately in the service management tool.", "Work towards an IT support apprenticeship or equivalent qualification." ], "qualifications": [ "Enrolled on, or working towards, an IT support apprenticeship or equivalent." ], "skills": [ { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "awareness", "levelNumber": 1 }, { "id": "health-safety-wellbeing", "slug": "health-safety-wellbeing", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "3", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 275, "jobEvaluationNotes": "Physical effort reflects frequent light effort, such as carrying devices and working under desks and in confined spaces. Knowledge is scored at the level the job needs once training is complete enough to do the work.", "selfAssessmentFile": "end-user-computing-engineer--band-4--associate-end-user-computing-engineer.tsv" }, { "id": "end-user-computing-engineer", "slug": "end-user-computing-engineer", "title": "End user computing engineer", "band": "5", "summary": "", "pcfLevel": "End user computing engineer", "pcfLevelDescription": "An end user computing engineer works on-site, maintaining hardware and fixing technical problems as quickly as possible.\n\nAt this role level, you will:\n- provide first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident managers and problem managers to investigate and resolve\n- coach associates and share knowledge with team colleagues", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Diagnose and fix hardware and software faults on site and remotely, aiming to resolve them at the first visit.", "Respond quickly to faults in clinical areas, and provide a replacement device when a repair would delay care.", "Build, deploy, and update devices using the organisation's standard images and device management tools.", "Keep devices patched, encrypted, and compliant, and securely wipe or dispose of them at the end of their life.", "Configure and test clinical peripherals, such as wristband printers, label printers, and barcode scanners.", "Coach associate engineers and share fixes through knowledge articles." ], "qualifications": [ "A level 3 or higher qualification in IT, a completed apprenticeship, or equivalent experience.", "Experience of supporting end user devices." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-specialism", "slug": "pcf-technical-specialism", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "health-safety-wellbeing", "slug": "health-safety-wellbeing", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "3", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 354, "jobEvaluationNotes": "Physical effort reflects frequent light effort when moving and installing devices across sites.", "selfAssessmentFile": "end-user-computing-engineer--band-5--end-user-computing-engineer.tsv" }, { "id": "senior-end-user-computing-engineer", "slug": "senior-end-user-computing-engineer", "title": "Senior end user computing engineer", "band": "6", "summary": "", "pcfLevel": "Senior end user computing engineer", "pcfLevelDescription": "A senior end user computing engineer is responsible for managing the team but also gets involved in solving technical problems.\n\nAt this role level, you will:\n- manage, co-ordinate and prioritise tasks to resolve technical incidents as quickly as possible\n- work closely with infrastructure, capacity managers and availability managers to fix technical problems and identify and escalate repeat issues to the lead end user computing engineer, the incident or problem manager and software developers", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Lead a team of engineers day to day, prioritising work by its effect on patient care and staff.", "Plan and run device rollouts and refreshes for wards, clinics, and community teams, with as little disruption to care as possible.", "Test device builds and updates with clinical applications and peripherals before they are rolled out.", "Make sure devices meet security standards, including patch levels, encryption, and endpoint protection.", "Support go-lives of clinical systems with floor walking and rapid device fixes.", "Work with infrastructure, application, and security teams to fix complex and repeated faults." ], "qualifications": [ "Substantial experience of supporting and managing end user devices, at a level equivalent to a degree." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "working", "levelNumber": 2 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "level": "working", "levelNumber": 2 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-specialism", "slug": "pcf-technical-specialism", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "working", "levelNumber": 2 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "security-operations", "slug": "security-operations", "level": "awareness", "levelNumber": 1 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "3", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 441, "jobEvaluationNotes": "Responsibility for people reflects day-to-day management of a team of engineers; physical effort reflects some continued on-site work.", "selfAssessmentFile": "end-user-computing-engineer--band-6--senior-end-user-computing-engineer.tsv" }, { "id": "lead-end-user-computing-engineer", "slug": "lead-end-user-computing-engineer", "title": "Lead end user computing engineer", "band": "7", "summary": "", "pcfLevel": "Lead end user computing engineer", "pcfLevelDescription": "A lead end user computing engineer has expert technical understanding and is accountable for vendor and supplier management. At this level, you will work with relevant IT operations and other functions, such as technical architecture, to understand lower level productivity, development and feasibility.", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Set the standards for the organisation's devices, builds, and end user software, including shared clinical workstations.", "Manage suppliers of devices, repairs, and end user services, and hold them to agreed service levels.", "Work with technical architects to choose and test new device types, such as mobile devices for ward and community staff.", "Lead the technical response to end user computing incidents, such as a failed update affecting clinical workstations.", "Plan the device lifecycle and capacity, and advise on refresh costs.", "Lead and develop senior engineers." ], "qualifications": [ "Extensive experience of end user computing, including managing suppliers." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "working", "levelNumber": 2 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "level": "working", "levelNumber": 2 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-specialism", "slug": "pcf-technical-specialism", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "working", "levelNumber": 2 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "practitioner", "levelNumber": 3 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "security-operations", "slug": "security-operations", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 484, "jobEvaluationNotes": "", "selfAssessmentFile": "end-user-computing-engineer--band-7--lead-end-user-computing-engineer.tsv" }, { "id": "principal-end-user-computing-engineer", "slug": "principal-end-user-computing-engineer", "title": "Principal end user computing engineer", "band": "8b", "summary": "", "pcfLevel": "Principal end user computing engineer", "pcfLevelDescription": "A principal end user computing engineer owns the strategy roadmap and leads on resourcing, learning and development for their team. At this level, you look at the bigger picture and understand trends in the business.", "civilServiceGrades": "G6", "responsibilities": [ "Own the end user computing strategy and roadmap, including how staff will reach clinical systems in hospitals, clinics, patients' homes, and the community.", "Make sure the device estate supports safe, fast access to patient information at the point of care.", "Advise senior leaders on device investment, risks, and the costs of refreshes and new technologies.", "Lead the response to estate-wide device risks, such as operating systems reaching end of support and resilience against ransomware.", "Lead resourcing, learning, and development for end user computing teams.", "Work with health and care partners on shared device and access standards." ], "qualifications": [ "Extensive experience of leading end user computing for a large, multi-site organisation." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:technical-specialism", "slug": "pcf-technical-specialism", "level": "expert", "levelNumber": 4 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "working", "levelNumber": 2 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "expert", "levelNumber": 4 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "practitioner", "levelNumber": 3 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "4", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 594, "jobEvaluationNotes": "The UK GDaD PCF suggests Band 8c for this level (G6). This reference places it at Band 8b, in line with principal roles in other technical families, because its scope is one technical area rather than a directorate.", "selfAssessmentFile": "end-user-computing-engineer--band-8b--principal-end-user-computing-engineer.tsv" } ], "sources": [] }, { "id": "infrastructure-engineer", "slug": "infrastructure-engineer", "title": "Infrastructure engineer", "family": "it-operations", "summary": "Infrastructure engineers design, build, run, and support the networks, servers, storage, cloud platforms, and hosting that the organisation's digital services depend on. They keep this infrastructure available, secure, and recoverable, and work with suppliers and architects to change it safely. In health care, one infrastructure failure can stop clinical systems across hospitals and community services at once.", "healthContext": [ "Clinical systems need very high availability, so infrastructure is designed for resilience and changes are planned around clinical activity.", "Engineers take part in on-call rotas, because infrastructure faults at night or at weekends can stop patient care.", "Networks connect medical devices, such as infusion pumps, patient monitors, and imaging equipment, which need network segmentation and careful change following IEC 80001-1.", "Health care is a frequent target for ransomware, so backups must be protected, tested, and restorable within agreed recovery times.", "Infrastructure often mixes old and new technology, including legacy clinical systems that cannot easily be patched, so engineers put compensating controls in place." ], "pcfRole": { "name": "Infrastructure engineer", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/infrastructure-engineer/", "description": "An infrastructure engineer designs, builds, manages and supports the infrastructure services that underpin all internal user services and services to the public.", "family": "IT operations" }, "esco": [ "9e2e6e1e-363b-4e1b-a673-7bc0f7343300", "cf2b03cd-feb7-4f47-90f6-ff1ed6016d3d", "349ee6f6-c295-4c38-9b98-48765b55280e" ], "levels": [ { "id": "associate-infrastructure-engineer", "slug": "associate-infrastructure-engineer", "title": "Associate infrastructure engineer", "band": "4", "summary": "", "pcfLevel": "Associate infrastructure engineer", "pcfLevelDescription": "As a trainee, you will work in an established team and support infrastructure engineers in their daily work, under their direction.", "civilServiceGrades": "EO", "responsibilities": [ "Support infrastructure engineers with routine tasks, such as server builds, backup checks, and network changes.", "Monitor infrastructure and report alerts and faults to the right team.", "Follow change, security, and information governance procedures in all work.", "Record configuration and asset details accurately.", "Work towards an infrastructure apprenticeship or equivalent qualification." ], "qualifications": [ "Enrolled on, or working towards, an infrastructure or networking apprenticeship or equivalent." ], "skills": [ { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:it-infrastructure", "slug": "pcf-it-infrastructure", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:troubleshooting-and-problem-resolution", "slug": "pcf-troubleshooting-and-problem-resolution", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "security-operations", "slug": "security-operations", "level": "awareness", "levelNumber": 1 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 275, "jobEvaluationNotes": "Knowledge is scored at the level the job needs once training is complete enough to do the work.", "selfAssessmentFile": "infrastructure-engineer--band-4--associate-infrastructure-engineer.tsv" }, { "id": "infrastructure-engineer", "slug": "infrastructure-engineer", "title": "Infrastructure engineer", "band": "6", "summary": "", "pcfLevel": "Infrastructure engineer", "pcfLevelDescription": "Working in a team of infrastructure specialists and engineers, an infrastructure engineer supports and maintains infrastructure solutions and services as directed and according to departmental policy.\n\nAt this role level, you will:\n- ensure services are delivered and used as required\n- work with and support third parties to provide infrastructure services", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Build, configure, and maintain the servers, storage, networks, and cloud services that host clinical and corporate systems.", "Patch infrastructure promptly, balancing security risk against the need to keep clinical systems available.", "Run and test backups and restores, including for critical clinical systems.", "Support segmented networks for medical devices and other clinical equipment, working with clinical engineering teams.", "Investigate and fix infrastructure faults, including as part of the on-call rota.", "Automate routine tasks using scripts and infrastructure as code." ], "qualifications": [ "A degree in computing or a related subject, relevant technical certifications, or equivalent experience.", "Experience of supporting production infrastructure." ], "skills": [ { "id": "pcf:coding-and-scripting", "slug": "pcf-coding-and-scripting", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:it-infrastructure", "slug": "pcf-it-infrastructure", "level": "working", "levelNumber": 2 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "working", "levelNumber": 2 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "working", "levelNumber": 2 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "working", "levelNumber": 2 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:troubleshooting-and-problem-resolution", "slug": "pcf-troubleshooting-and-problem-resolution", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "security-operations", "slug": "security-operations", "level": "awareness", "levelNumber": 1 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 434, "jobEvaluationNotes": "Mental effort reflects frequent prolonged concentration on unpredictable faults, including on-call work out of hours.", "selfAssessmentFile": "infrastructure-engineer--band-6--infrastructure-engineer.tsv" }, { "id": "senior-infrastructure-engineer", "slug": "senior-infrastructure-engineer", "title": "Senior infrastructure engineer", "band": "7", "summary": "", "pcfLevel": "Senior infrastructure engineer", "pcfLevelDescription": "Working in a team of infrastructure specialists and engineers, a senior infrastructure engineer builds, administers, supports and maintains solutions as directed and according to departmental policy.\n\nAt this role level, you will:\n- ensure services are integrated, delivered and operated as required\n- work with and support third parties in providing infrastructure services\n- work with technical architects to translate architectural designs into operations\n- provide input into overall management - workforce, budget, technology roadmaps, projects and tasks\n- lead and direct infrastructure specialist teams in building, managing, supporting and maintaining solutions according to departmental policy (if taking a managerial path)", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Design and build infrastructure solutions from architects' designs, with the resilience that clinical services need.", "Plan and lead major infrastructure changes, such as data centre moves, network refreshes, and cloud migrations, around clinical activity.", "Design and test disaster recovery and ransomware recovery for critical clinical systems.", "Lead the technical response to infrastructure incidents and drive fixes for their causes.", "Manage compensating controls for legacy systems and medical devices that cannot be patched.", "Lead and coach infrastructure engineers." ], "qualifications": [ "Substantial experience of designing and running production infrastructure, at a level equivalent to a postgraduate diploma." ], "skills": [ { "id": "pcf:coding-and-scripting", "slug": "pcf-coding-and-scripting", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "working", "levelNumber": 2 }, { "id": "pcf:it-infrastructure", "slug": "pcf-it-infrastructure", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "working", "levelNumber": 2 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "working", "levelNumber": 2 }, { "id": "pcf:troubleshooting-and-problem-resolution", "slug": "pcf-troubleshooting-and-problem-resolution", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "security-operations", "slug": "security-operations", "level": "working", "levelNumber": 2 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 490, "jobEvaluationNotes": "Mental effort reflects frequent prolonged concentration during incidents and complex changes, including out of hours.", "selfAssessmentFile": "infrastructure-engineer--band-7--senior-infrastructure-engineer.tsv" }, { "id": "lead-infrastructure-engineer", "slug": "lead-infrastructure-engineer", "title": "Lead infrastructure engineer", "band": "8a", "summary": "", "pcfLevel": "Lead infrastructure engineer", "pcfLevelDescription": "A lead infrastructure engineer manages third party provision of infrastructure services and the provision of expertise to develop architectural solutions for infrastructure services, throughout the service product life cycle.\n\nAt this role level, you will:\n- oversee programmes and projects\n- work with technical architects to translate the architectural designs into operations and support technical architects in operationalising the designs\n- lead and direct infrastructure specialist teams in building, managing, supporting and maintaining solutions according to departmental policy (if taking a managerial path)", "civilServiceGrades": "G7/G6", "responsibilities": [ "Lead the infrastructure for a major platform or group of services, and set its technical direction.", "Manage third-party infrastructure suppliers, and hold them to service levels for availability and recovery.", "Oversee infrastructure programmes, such as network renewal or moves to cloud hosting.", "Make sure infrastructure meets security, information governance, and medical device network standards.", "Lead infrastructure teams and develop their skills." ], "qualifications": [ "Extensive experience of leading infrastructure engineering for complex, high-availability services." ], "skills": [ { "id": "pcf:coding-and-scripting", "slug": "pcf-coding-and-scripting", "level": "working", "levelNumber": 2 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:it-infrastructure", "slug": "pcf-it-infrastructure", "level": "expert", "levelNumber": 4 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "expert", "levelNumber": 4 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "working", "levelNumber": 2 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "expert", "levelNumber": 4 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "expert", "levelNumber": 4 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:troubleshooting-and-problem-resolution", "slug": "pcf-troubleshooting-and-problem-resolution", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "security-operations", "slug": "security-operations", "level": "working", "levelNumber": 2 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 560, "jobEvaluationNotes": "The UK GDaD PCF suggests Band 8b for both lead and principal infrastructure engineers. This reference places lead at Band 8a, so that the two levels sit in different bands, in line with lead and principal roles in other technical families.", "selfAssessmentFile": "infrastructure-engineer--band-8a--lead-infrastructure-engineer.tsv" }, { "id": "principal-infrastructure-engineer", "slug": "principal-infrastructure-engineer", "title": "Principal infrastructure engineer", "band": "8b", "summary": "", "pcfLevel": "Principal infrastructure engineer", "pcfLevelDescription": "A principal infrastructure engineer is an accomplished technical leader.\n\nAt this role level, you will:\n- develop strategic and tactical engineering roadmaps for technologies and services in your area of responsibility, ensuring they're future-proofed and that the organisation derives maximum value from investment in technologies\n- potentially own the operational relationships with suppliers, ensuring services and products are delivered and aligned to industry best practice and regulatory and contractual requirements\n- work with technical architects to translate the architectural designs into operations and support technical architects in operationalising the designs\n- lead and direct infrastructure specialist teams in building, managing, supporting and maintaining solutions according to departmental policy (if taking a managerial path)", "civilServiceGrades": "G7/G6", "responsibilities": [ "Develop the infrastructure strategy and roadmaps, so that investment delivers resilient, secure, and sustainable hosting for clinical services.", "Own operational relationships with strategic infrastructure and network suppliers.", "Advise senior leaders on infrastructure risk, including end-of-life technology, single points of failure, and cyber resilience.", "Set recovery time and recovery point objectives for clinical systems with service owners, and make sure infrastructure can meet them.", "Lead the infrastructure engineering profession across the organisation and develop its capability." ], "qualifications": [ "Extensive experience of leading infrastructure engineering across multiple teams or organisations." ], "skills": [ { "id": "pcf:coding-and-scripting", "slug": "pcf-coding-and-scripting", "level": "working", "levelNumber": 2 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:it-infrastructure", "slug": "pcf-it-infrastructure", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "expert", "levelNumber": 4 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "expert", "levelNumber": 4 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "expert", "levelNumber": 4 }, { "id": "pcf:troubleshooting-and-problem-resolution", "slug": "pcf-troubleshooting-and-problem-resolution", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "security-operations", "slug": "security-operations", "level": "working", "levelNumber": 2 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "4", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 600, "jobEvaluationNotes": "", "selfAssessmentFile": "infrastructure-engineer--band-8b--principal-infrastructure-engineer.tsv" } ], "sources": [] }, { "id": "application-operations-engineer", "slug": "application-operations-engineer", "title": "Application operations engineer", "family": "it-operations", "summary": "Application operations engineers keep the organisation's applications running in live use, including clinical systems such as the electronic patient record and prescribing, laboratory, and imaging systems. They monitor applications, run scheduled jobs, manage users and access, deploy releases and fixes, and work with suppliers to resolve faults. Their work lets clinical and corporate staff rely on these systems at every hour of the day.", "healthContext": [ "Clinical applications run 24 hours a day, so engineers take part in on-call rotas and plan maintenance for the quietest clinical periods.", "Failed scheduled jobs and interfaces can delay test results, referrals, or discharge letters, so engineers watch them closely and escalate quickly.", "Planned and unplanned downtime needs business continuity arrangements, such as read-only copies and downtime reports, so that clinicians can keep treating patients.", "Many clinical applications are supplied and hosted by third parties, so engineers manage suppliers and their changes carefully.", "Changes to clinical applications follow the clinical risk management process, and some applications may be regulated as medical devices." ], "pcfRole": { "name": "Application operations engineer", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/application-operations-engineer/", "description": "An application operations engineer supports, manages and maintains a single application or a suite of applications.", "family": "IT operations" }, "esco": [ "9e2e6e1e-363b-4e1b-a673-7bc0f7343300", "8c57af09-719c-42b3-be40-6ed4946236cc" ], "levels": [ { "id": "associate-application-operations-engineer", "slug": "associate-application-operations-engineer", "title": "Associate application operations engineer", "band": "4", "summary": "", "pcfLevel": "Associate application operations engineer", "pcfLevelDescription": "As a trainee, you will work in an established team and support application operations engineers in their daily work, under their direction.", "civilServiceGrades": "EO", "responsibilities": [ "Monitor applications, interfaces, and scheduled jobs, and report failures to experienced engineers.", "Create and change user accounts and access in applications, following role-based access rules.", "Carry out routine checks and maintenance tasks using runbooks.", "Record incidents and changes accurately in the service management tool.", "Work towards an IT apprenticeship or equivalent qualification." ], "qualifications": [ "Enrolled on, or working towards, an IT apprenticeship or equivalent." ], "skills": [ { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 275, "jobEvaluationNotes": "Knowledge is scored at the level the job needs once training is complete enough to do the work.", "selfAssessmentFile": "application-operations-engineer--band-4--associate-application-operations-engineer.tsv" }, { "id": "application-operations-engineer", "slug": "application-operations-engineer", "title": "Application operations engineer", "band": "5", "summary": "", "pcfLevel": "Application operations engineer", "pcfLevelDescription": "An application operations engineer maintains services and is responsible for conducting user and security administration.\n\nAt this role level, you will:\n- monitor applications and be accountable for batch processes\n- in some organisations, carry out the duties of an end user computing engineer, such as fixing technical problems, maintaining hardware and liaising with the problem or incident manager", "civilServiceGrades": "HEO", "responsibilities": [ "Monitor clinical and corporate applications and their interfaces, and act on alerts and failed jobs before they affect patient care.", "Run and check scheduled jobs, such as overnight data loads and interface queues, and resolve or escalate failures.", "Manage application users, roles, and access, including removing access for leavers and supporting access reviews.", "Produce and test downtime reports and other business continuity outputs for clinical applications.", "Log faults with suppliers and track them to resolution.", "Take part in the on-call rota, with guidance, for out-of-hours application faults." ], "qualifications": [ "A qualification in IT, a completed apprenticeship, or equivalent experience.", "Experience of supporting business or clinical applications." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-specialism", "slug": "pcf-technical-specialism", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 358, "jobEvaluationNotes": "", "selfAssessmentFile": "application-operations-engineer--band-5--application-operations-engineer.tsv" }, { "id": "senior-application-operations-engineer", "slug": "senior-application-operations-engineer", "title": "Senior application operations engineer", "band": "6", "summary": "", "pcfLevel": "Senior application operations engineer", "pcfLevelDescription": "Dealing with more complex issues, a senior application operations engineer is responsible for code deployment and co-ordinating change-based activities, such as taking services live. Depending on the complexity and size of a project and the likely impact it will have on the business, you might manage and maintain certain aspects of an application.", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Deploy releases, patches, and configuration changes to live applications, following change and clinical safety procedures.", "Coordinate the technical work to take new applications and major upgrades live, including cutover and rollback plans.", "Investigate complex application faults with suppliers, infrastructure teams, and clinical system specialists.", "Plan maintenance windows with clinical services, and make sure downtime procedures are ready.", "Provide evidence for clinical safety cases, such as test and deployment records.", "Act as an escalation point on the on-call rota for out-of-hours faults." ], "qualifications": [ "Substantial experience of supporting live applications, at a level equivalent to a degree." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "working", "levelNumber": 2 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-specialism", "slug": "pcf-technical-specialism", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "working", "levelNumber": 2 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 434, "jobEvaluationNotes": "Mental effort reflects frequent prolonged concentration during go-lives, deployments, and out-of-hours incidents.", "selfAssessmentFile": "application-operations-engineer--band-6--senior-application-operations-engineer.tsv" }, { "id": "lead-application-operations-engineer", "slug": "lead-application-operations-engineer", "title": "Lead application operations engineer", "band": "7", "summary": "", "pcfLevel": "Lead application operations engineer", "pcfLevelDescription": "A lead application operations engineer defines the application strategy and the strategy for security administration.\n\nAt this role level, you will:\n- liaise with leads within IT operations on how applications are performing and changes that need to be put in place\n- potentially manage and maintain certain aspects of an application (depending on the complexity and size of a project, and the likely impact it will have on the business)", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Set the operational approach for a group of applications, including monitoring, resilience, and support arrangements.", "Set standards for user and security administration across clinical applications, working with the security team.", "Report on application performance and availability to IT operations leads, and agree the changes needed.", "Lead the technical response to major incidents affecting clinical applications.", "Make sure business continuity and disaster recovery arrangements for clinical applications are tested.", "Lead and develop application operations engineers." ], "qualifications": [ "Extensive experience of running live applications, including clinical or other critical systems." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "working", "levelNumber": 2 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-specialism", "slug": "pcf-technical-specialism", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "working", "levelNumber": 2 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "awareness", "levelNumber": 1 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 490, "jobEvaluationNotes": "", "selfAssessmentFile": "application-operations-engineer--band-7--lead-application-operations-engineer.tsv" }, { "id": "principal-application-operations-engineer", "slug": "principal-application-operations-engineer", "title": "Principal application operations engineer", "band": "8b", "summary": "", "pcfLevel": "Principal application operations engineer", "pcfLevelDescription": "A principal application operations engineer owns the application strategy and leads on resourcing, learning and development for their team.\n\nAt this role level, you will:\n- have expert technical understanding\n- be accountable for vendor and supplier management\n- potentially manage and maintain certain aspects of an application (depending on the complexity and size of a project, and the likely impact it will have on the business)", "civilServiceGrades": "G6", "responsibilities": [ "Own the application operations strategy across the organisation's clinical and corporate applications.", "Manage strategic suppliers of clinical applications, including service levels, contract performance, and supplier changes.", "Advise senior leaders on application risks, such as unsupported software, single points of failure, and resilience against ransomware.", "Make sure the organisation can keep caring for patients safely during prolonged application downtime.", "Lead resourcing, learning, and development for application operations teams." ], "qualifications": [ "Extensive experience of leading application operations for a large organisation." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:technical-specialism", "slug": "pcf-technical-specialism", "level": "expert", "levelNumber": 4 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "expert", "levelNumber": 4 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "4", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 600, "jobEvaluationNotes": "The UK GDaD PCF suggests Band 8c for this level (G6). This reference places it at Band 8b, in line with principal roles in other technical families, because its scope is one technical area rather than a directorate.", "selfAssessmentFile": "application-operations-engineer--band-8b--principal-application-operations-engineer.tsv" } ], "sources": [] }, { "id": "it-service-manager", "slug": "it-service-manager", "title": "IT service manager", "family": "it-operations", "summary": "IT service managers make sure the organisation's digital services are delivered to agreed levels and keep improving. They define service levels, manage the service catalogue, report on performance, and coordinate the teams and suppliers that run each service. In health care, they turn what clinical services need, such as round-the-clock availability, into service targets and support arrangements.", "healthContext": [ "Service levels for clinical systems reflect clinical risk, so targets for the electronic patient record or prescribing differ from those for a corporate system.", "Services are often provided by a mix of in-house teams, suppliers, and services shared with partner organisations, so service managers coordinate across organisational boundaries.", "Clinical business continuity depends on IT, so service managers work with clinical and emergency planning leads on downtime and continuity plans.", "Clinical staff have little time to report problems, so service managers use monitoring, service desk data, and clinical feedback to find issues early." ], "pcfRole": { "name": "IT service manager", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/it-service-manager/", "description": "IT service managers are responsible for managing the service delivery of information and communications technology (ICT) services, and working with teams from IT service operations.", "family": "IT operations" }, "esco": [ "f0ca39a8-1e30-487c-95f9-ef2d5e734adc" ], "levels": [ { "id": "it-service-analyst", "slug": "it-service-analyst", "title": "IT service analyst", "band": "4", "summary": "", "pcfLevel": "IT service analyst", "pcfLevelDescription": "An IT service analyst is responsible for frontline technical support to end users on issues relating to hardware, software and peripherals. This will include responding to, documenting and resolving service desk incident tickets in a timely manner according to a service level agreement (SLA).\n\nAt this role level, you will:\n- have excellent problem solving skills to diagnose, evaluate and resolve complex problem situations or, when appropriate, escalate or route them to IT resolver groups\n- perform root cause analysis\n- develop checklists for typical problems\n- recommend procedures and controls for problem prevention\n- work independently, share information and assist others with requests for service", "civilServiceGrades": "AO/EO", "responsibilities": [ "Respond to, document, and resolve incidents and requests within agreed service levels.", "Produce regular service reports, such as ticket volumes, response times, and the availability of clinical systems.", "Check that service catalogue entries and knowledge articles are accurate and up to date.", "Look for patterns in incidents and suggest improvements.", "Follow information governance rules when handling ticket and service data." ], "qualifications": [ "An IT service management foundation qualification, a level 3 qualification in IT, or equivalent experience." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:business-analysis-it-operations", "slug": "pcf-business-analysis-it-operations", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "level": "working", "levelNumber": 2 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:stakeholder-relationship-management-it-operations", "slug": "pcf-stakeholder-relationship-management-it-operations", "level": "working", "levelNumber": 2 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 275, "jobEvaluationNotes": "", "selfAssessmentFile": "it-service-manager--band-4--it-service-analyst.tsv" }, { "id": "it-service-manager", "slug": "it-service-manager", "title": "IT service manager", "band": "6", "summary": "", "pcfLevel": "IT service manager", "pcfLevelDescription": "An IT service manager is responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.\n\nAt this role level, you will:\n- manage a fully functioning multi-sourced service support team with a customer-centric support approach across multiple locations, focused on service availability and performance\n- ensure that all service and support functions remain responsive to customer needs\n- ensure that the service catalogue and wider IT service operations knowledge library are maintained\n- ensure that adequate reporting and service standards are met for your specific service\n- ensure that all technical change is communicated and managed, with appropriate governance\n- ensure that a programme of continual service improvement is put in place across the wider service delivery function", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Define and agree service levels for clinical and corporate services, based on clinical risk and business need.", "Manage the support arrangements for a portfolio of services, including suppliers and shared services.", "Report service performance to service owners and clinical leads, and agree improvement actions.", "Make sure each service has tested business continuity and downtime arrangements.", "Keep the service catalogue current, and make sure staff are told about changes to their services.", "Run a programme of continual service improvement for your services." ], "qualifications": [ "Experience of managing IT services to agreed service levels.", "An intermediate IT service management qualification, or equivalent experience." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:business-analysis-it-operations", "slug": "pcf-business-analysis-it-operations", "level": "working", "levelNumber": 2 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "working", "levelNumber": 2 }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "level": "working", "levelNumber": 2 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management-it-operations", "slug": "pcf-stakeholder-relationship-management-it-operations", "level": "working", "levelNumber": 2 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 428, "jobEvaluationNotes": "", "selfAssessmentFile": "it-service-manager--band-6--it-service-manager.tsv" }, { "id": "senior-it-service-manager", "slug": "senior-it-service-manager", "title": "Senior IT service manager", "band": "7", "summary": "", "pcfLevel": "Senior IT service manager", "pcfLevelDescription": "A senior IT service manager is responsible for service management across platforms, multiple channels and services to ensure service availability, performance and process maturity.", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Lead service management across several platforms and channels, and improve the maturity of service management processes.", "Agree service levels and contract terms with major suppliers of clinical systems, and hold them to account.", "Present service performance and risks to senior clinical and operational leaders.", "Lead service reviews after major incidents, and track improvement actions to completion.", "Align IT continuity plans with clinical business continuity plans, working with emergency planning and clinical leads.", "Lead and develop IT service managers." ], "qualifications": [ "Substantial experience of IT service management across several services.", "An advanced IT service management qualification, or equivalent experience." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:business-analysis-it-operations", "slug": "pcf-business-analysis-it-operations", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management-it-operations", "slug": "pcf-stakeholder-relationship-management-it-operations", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 }, { "id": "budget-management", "slug": "budget-management", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 484, "jobEvaluationNotes": "", "selfAssessmentFile": "it-service-manager--band-7--senior-it-service-manager.tsv" }, { "id": "head-of-it-service-management", "slug": "head-of-it-service-management", "title": "Head of IT service management", "band": "8b", "summary": "", "pcfLevel": "Head of IT service management", "pcfLevelDescription": "A head of IT service management is responsible for setting the vision and strategy for service management, ensuring processes are owned and maturing.\n\nAt this role level, you will:\n- lead a team, ensuring adequate resources and capacity\n- represent the IT service management function at a senior level\n- act as an escalation point for business stakeholders", "civilServiceGrades": "G7/G6", "responsibilities": [ "Set the vision, strategy, and operating model for IT service management across the organisation.", "Make sure every service management process has an owner and keeps maturing.", "Represent IT service management at senior level, including at clinical and operational governance meetings.", "Act as the senior escalation point for clinical and corporate service leaders.", "Make sure the service management function has the people, tools, and budget it needs." ], "qualifications": [ "Extensive experience of leading IT service management in a large or complex organisation." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:business-analysis-it-operations", "slug": "pcf-business-analysis-it-operations", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management-it-operations", "slug": "pcf-stakeholder-relationship-management-it-operations", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "expert", "levelNumber": 4 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "4", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 594, "jobEvaluationNotes": "", "selfAssessmentFile": "it-service-manager--band-8b--head-of-it-service-management.tsv" } ], "sources": [] }, { "id": "incident-manager", "slug": "incident-manager", "title": "Incident manager", "family": "it-operations", "summary": "Incident managers restore normal service as quickly as possible when something goes wrong, and keep the effect on users as small as possible. They coordinate technical teams and suppliers, keep users and leaders informed, and make sure incidents are recorded and passed to problem management. In health care, incidents can directly affect patient care, so incident managers work closely with clinical and operational leaders.", "healthContext": [ "An outage of a clinical system can delay treatment, so incidents are prioritised by clinical impact, and clinical leads may need to start downtime procedures.", "Major incidents can happen at any time, so incident managers take part in on-call rotas and may be called out at night or at weekends.", "A cyber attack, such as ransomware, can become a major incident that affects the whole organisation and lasts for days or weeks.", "Major IT incidents may need to link with the organisation's emergency preparedness and business continuity arrangements.", "Incidents that may have harmed patients are also reported through the clinical incident process and reviewed with clinical safety." ], "pcfRole": { "name": "Incident manager", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/incident-manager/", "description": "Incident managers aim to restore normal service operation as quickly as possible and minimise any adverse effects on business operations. This ensures that the best possible levels of service quality and availability are returned and maintained.", "family": "IT operations" }, "esco": [ "f0ca39a8-1e30-487c-95f9-ef2d5e734adc" ], "levels": [ { "id": "incident-manager", "slug": "incident-manager", "title": "Incident manager", "band": "5", "summary": "", "pcfLevel": "Incident manager", "pcfLevelDescription": "An incident manager oversees incidents and restores normal operations as quickly as possible, with the least impact on the business or the user.\n\nAt this role level, you will:\n- work on-site, maintaining the hardware and fixing technical problems as quickly as possible\n- provide first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to the major incident managers and problem managers to investigate and resolve\n- coach apprentices and share knowledge with team colleagues\nYour responsibilities may, in some departments, mirror those of an end user computing engineer.", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Coordinate the response to incidents affecting clinical and corporate services, from first report to restored service.", "Assess the clinical and operational impact of each incident and set its priority.", "Keep affected users, the service desk, and clinical leads informed with clear, timely updates.", "Escalate incidents to the major incident manager when they meet the agreed criteria.", "Make sure incidents are recorded accurately and passed to problem management.", "Take part in the on-call rota for out-of-hours incidents." ], "qualifications": [ "Experience of IT support or operations, including handling incidents.", "An IT service management foundation qualification, or equivalent experience." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "working", "levelNumber": 2 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:continuity-management", "slug": "pcf-continuity-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "security-operations", "slug": "security-operations", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 370, "jobEvaluationNotes": "Mental effort reflects frequent prolonged concentration under time pressure, including on call. Emotional effort reflects frequent indirect exposure to the effect of outages on patients and staff.", "selfAssessmentFile": "incident-manager--band-5--incident-manager.tsv" }, { "id": "major-incident-manager", "slug": "major-incident-manager", "title": "Major incident manager", "band": "7", "summary": "", "pcfLevel": "Major incident manager", "pcfLevelDescription": "A major incident manager manages significant outages and crises and reports issues to problem management. At this level, you will work closely with workplace services, infrastructure, applications operators and communication managers. In some departments, you may also be the head of service.", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Lead the response to major incidents, such as outages of the electronic patient record, network failures, and cyber attacks.", "Run incident calls that bring together technical teams, suppliers, clinical leads, and communications staff.", "Advise clinical and operational leaders on when to start and stop downtime and business continuity procedures.", "Brief senior leaders and, where needed, link with the organisation's emergency response arrangements.", "Lead post-incident reviews and make sure lessons are learned and acted on.", "Develop and test major incident plans with business continuity and emergency planning leads." ], "qualifications": [ "Substantial experience of managing incidents in complex, high-availability services.", "An advanced IT service management qualification, or equivalent experience." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "working", "levelNumber": 2 }, { "id": "pcf:continuity-management", "slug": "pcf-continuity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "security-operations", "slug": "security-operations", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 496, "jobEvaluationNotes": "Mental effort reflects frequent prolonged concentration during major incidents, often out of hours. Emotional effort reflects frequent indirect exposure to the effect of major outages on patient care.", "selfAssessmentFile": "incident-manager--band-7--major-incident-manager.tsv" } ], "sources": [] }, { "id": "problem-manager", "slug": "problem-manager", "title": "Problem manager", "family": "it-operations", "summary": "Problem managers find and fix the root causes of incidents, so that faults stop happening again. They analyse incident data, run root cause investigations, record known errors and workarounds, and track fixes with technical teams and suppliers. In health care, repeated faults in clinical systems waste clinical time, erode trust, and can create patient safety risks, so removing them matters.", "healthContext": [ "Repeated small faults, such as slow logins or failed prints on wards, add up to lost clinical time, so problem managers look for patterns as well as major failures.", "Some problems create clinical safety hazards, such as results not reaching the right clinician, and are assessed with the clinical safety officer.", "Root cause investigations often involve suppliers of clinical systems, and are managed through contracts and service levels.", "Workarounds for clinical systems must be safe and clearly explained to clinical staff." ], "pcfRole": { "name": "Problem manager", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/problem-manager/", "description": "Problem managers aim to resolve and control the root causes of incidents caused by errors within the IT infrastructure. In this role, you will be expected to work to prevent the recurrence of these incidents.", "family": "IT operations" }, "esco": [ "f0ca39a8-1e30-487c-95f9-ef2d5e734adc" ], "levels": [ { "id": "problem-analyst", "slug": "problem-analyst", "title": "Problem analyst", "band": "5", "summary": "", "pcfLevel": "Problem analyst", "pcfLevelDescription": "At this level, you will be responsible for maintaining software systems once they are up and running and, where necessary, support the problem manager in co-ordinating the resolution of any problems.", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Analyse incident data to find repeated faults and trends across clinical and corporate services.", "Record problems, known errors, and workarounds in the service management tool.", "Support root cause investigations by gathering logs, timelines, and other evidence.", "Track actions with technical teams and suppliers until fixes are in place.", "Check that workarounds for clinical systems are safe and clearly explained to users." ], "qualifications": [ "Experience of IT support or operations.", "An IT service management foundation qualification, or equivalent experience." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "working", "levelNumber": 2 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "working", "levelNumber": 2 }, { "id": "pcf:continuity-management", "slug": "pcf-continuity-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 358, "jobEvaluationNotes": "", "selfAssessmentFile": "problem-manager--band-5--problem-analyst.tsv" }, { "id": "problem-manager", "slug": "problem-manager", "title": "Problem manager", "band": "6", "summary": "", "pcfLevel": "Problem manager", "pcfLevelDescription": "A problem manager picks up feeds from numerous sources, such as the service desk, with the aim of putting in place continual improvements to stop incidents such as regular service outages recurring.\n\nAt this role level, you will:\n- resolve emerging and recurring problems\n- perform root cause analysis to minimise the adverse impact of incidents caused by errors within the IT infrastructure\n- work closely with major incident managers\n- deal with problems and root cause analysis", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Run the problem management process across the organisation's services.", "Lead root cause analysis after major incidents and for recurring faults, using structured techniques.", "Prioritise problems by their effect on patient care, staff time, and service risk.", "Assess problems that may create patient safety hazards with the clinical safety officer.", "Hold technical teams and suppliers to account for permanent fixes, and report progress to service leaders.", "Work with major incident managers to make sure lessons from incidents lead to change." ], "qualifications": [ "Substantial experience of problem or incident management, at a level equivalent to a degree.", "An intermediate IT service management qualification, or equivalent experience." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:continuity-management", "slug": "pcf-continuity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 428, "jobEvaluationNotes": "", "selfAssessmentFile": "problem-manager--band-6--problem-manager.tsv" } ], "sources": [] }, { "id": "change-and-release-manager", "slug": "change-and-release-manager", "title": "Change and release manager", "family": "it-operations", "summary": "Change and release managers make sure changes to IT services are assessed, approved, scheduled, and carried out safely, and that releases are planned and coordinated. They run the change advisory board, own the configuration management database, and coordinate releases across teams and suppliers. In health care, they make sure changes to clinical systems are timed and tested to protect patient care.", "healthContext": [ "Changes to clinical systems can harm patients, so change assessment includes clinical safety review and evidence from the clinical risk management process.", "Clinical services run every day, so change windows are agreed with clinical services and avoid their busiest periods.", "Many changes come from suppliers of clinical systems, and must still be assessed when the supplier controls the release.", "Emergency changes, such as urgent security patches, must balance cyber risk against the risk of disrupting care.", "An accurate configuration management database shows which clinical services a change could affect." ], "pcfRole": { "name": "Change and release manager", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/change-and-release-manager/", "description": "Change and release managers lead the change advisory board, ensuring adequate risk assessment and scheduling of technical changes and releases. They own the configuration management database and the access, security and configuration of change activities and release procedures.", "family": "IT operations" }, "esco": [ "3b1ea27c-781c-41eb-821f-214285260dd2" ], "levels": [ { "id": "configuration-analyst", "slug": "configuration-analyst", "title": "Configuration analyst", "band": "4", "summary": "", "pcfLevel": "Configuration analyst", "pcfLevelDescription": "A configuration analyst provides administrative support to the change and release manager, helping to maintain the integrity of the configuration management database (CMDB) and independently solving smaller problems.", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Maintain records in the configuration management database, including the clinical services each component supports.", "Check configuration records against discovery tools, and fix gaps and errors.", "Prepare change records and agendas for the change advisory board.", "Answer routine queries about configuration items and how they relate." ], "qualifications": [ "An IT service management foundation qualification, a level 3 qualification in IT, or equivalent experience." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "working", "levelNumber": 2 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:continuity-management", "slug": "pcf-continuity-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "1", "information-resources": "4", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 278, "jobEvaluationNotes": "The UK GDaD PCF suggests Band 6 for this level (HEO/SEO). This reference places it at Band 4 because the level provides administrative support to the change and release manager, with mostly awareness-level skills, and sits below the change and release analyst. Information resources is above the band profile because maintaining the configuration management database is the main duty.", "selfAssessmentFile": "change-and-release-manager--band-4--configuration-analyst.tsv" }, { "id": "change-and-release-analyst", "slug": "change-and-release-analyst", "title": "Change and release analyst", "band": "5", "summary": "", "pcfLevel": "Change and release analyst", "pcfLevelDescription": "A change and release analyst plans and rolls out software, and designs and carries out procedures for the distribution and installation of changes to systems and services.\n\nAt this role level, you will:\n- undertake analysis after release and set the plan for upcoming changes\n- liaise with DevOps and service designers", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Assess change requests for risk and impact, including the effect on clinical services and patient safety.", "Plan and schedule releases, agreeing change windows with clinical and operational services.", "Check that each change has testing, a rollback plan, and clinical safety sign-off where needed.", "Coordinate releases with DevOps teams, suppliers, and the service desk.", "Review releases afterwards and plan upcoming changes." ], "qualifications": [ "Experience of IT operations, release, or change work.", "An IT service management foundation qualification, or equivalent experience." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "working", "levelNumber": 2 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:continuity-management", "slug": "pcf-continuity-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 370, "jobEvaluationNotes": "", "selfAssessmentFile": "change-and-release-manager--band-5--change-and-release-analyst.tsv" }, { "id": "change-and-release-manager", "slug": "change-and-release-manager", "title": "Change and release manager", "band": "6", "summary": "", "pcfLevel": "Change and release manager", "pcfLevelDescription": "A change and release manager ensures that technical changes to IT services are adequately assessed for impact, prioritised, scheduled, authorised and implemented. They ensure this is done in line with processes and using appropriate tools. They chair the Change Advisory Board (CAB).\n\nAt this role level, you will:\n- provide an escalation point\n- make decisions for all technical changes\n- co-ordinate releases and interdependencies", "civilServiceGrades": "HEO/SEO/G7", "responsibilities": [ "Chair the change advisory board, including clinical and operational representatives when changes affect patient care.", "Decide on technical changes, and authorise emergency changes such as urgent security patches.", "Coordinate releases and their dependencies across in-house teams and suppliers.", "Own the change, release, and configuration management processes and the configuration management database.", "Act as the escalation point for change conflicts and failed changes.", "Report on change success, failed changes, and incidents caused by change, and drive improvements." ], "qualifications": [ "Substantial experience of change and release management, at a level equivalent to a degree.", "An intermediate IT service management qualification, or equivalent experience." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "working", "levelNumber": 2 }, { "id": "pcf:continuity-management", "slug": "pcf-continuity-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 443, "jobEvaluationNotes": "Planning is above the band profile because the role schedules releases and their dependencies across many teams and suppliers.", "selfAssessmentFile": "change-and-release-manager--band-6--change-and-release-manager.tsv" } ], "sources": [] }, { "id": "security-analyst", "slug": "security-analyst", "title": "Security operations analyst", "family": "cyber-security", "summary": "Security operations analysts watch for, investigate, and respond to cyber security threats to the organisation's systems and data. They triage alerts from security monitoring tools, investigate suspicious activity, contain incidents, and help fix weaknesses. In health care, fast detection and response protects clinical services and confidential patient information from attacks such as ransomware.", "healthContext": [ "Health care is a frequent target for ransomware and data theft, and one attack can stop clinical systems across the organisation.", "Containment decisions, such as isolating a server or part of the network, must weigh security risk against the effect on patient care, so analysts work with clinical and operational leads.", "Networks include medical devices and legacy systems that cannot run security agents or be patched quickly, so analysts rely on network monitoring and compensating controls.", "Monitoring covers access to patient records, so analysts help detect inappropriate access by insiders as well as external attacks, working with information governance.", "Security monitoring runs around the clock, so analysts may work shifts or on-call rotas." ], "pcfRole": null, "esco": [ "0ce5a9f4-e00a-4bbe-b255-3c63407167a4", "a44a1dc5-be08-4840-8bd5-770c4ac1ca6d" ], "levels": [ { "id": "junior-security-operations-analyst", "slug": "junior-security-operations-analyst", "title": "Junior security operations analyst", "band": "5", "summary": "A junior security operations analyst monitors security alerts, triages them using runbooks, and escalates events, with guidance from experienced analysts.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Monitor alerts from security monitoring and endpoint tools, and triage them using runbooks.", "Gather evidence about suspicious activity, such as phishing emails or unusual logins, and escalate it.", "Check phishing emails reported by staff, and help remove malicious emails from mailboxes.", "Record events and actions accurately in the case management tool.", "Run vulnerability scans and remind system owners about fixes that are due." ], "qualifications": [ "A qualification in computing or cyber security, a cyber security apprenticeship, or equivalent experience." ], "skills": [ { "id": "security-operations", "slug": "security-operations", "level": "working", "levelNumber": 2 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:cyber-incident-management", "slug": "pcf-cyber-incident-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:security-technology", "slug": "pcf-security-technology", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 348, "jobEvaluationNotes": "Mental effort reflects frequent prolonged concentration on monitoring and triaging unpredictable alerts.", "selfAssessmentFile": "security-analyst--band-5--junior-security-operations-analyst.tsv" }, { "id": "security-operations-analyst", "slug": "security-operations-analyst", "title": "Security operations analyst", "band": "6", "summary": "A security operations analyst investigates and contains security incidents, writes detection rules, and improves the organisation's security monitoring.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Investigate security incidents, work out their scope, and contain them, working with system owners and clinical services.", "Write and tune detection rules, and run threat hunts based on current threats to health care.", "Monitor for inappropriate access to patient records, and pass cases to information governance.", "Assess vulnerabilities by risk, including their effect on clinical services and medical devices.", "Improve runbooks and tools after incidents.", "Take part in the on-call rota for out-of-hours security incidents." ], "qualifications": [ "A degree in computing or cyber security, relevant security certifications, or equivalent experience.", "Experience of security monitoring or incident response." ], "skills": [ { "id": "security-operations", "slug": "security-operations", "level": "practitioner", "levelNumber": 3 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:cyber-incident-management", "slug": "pcf-cyber-incident-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "working", "levelNumber": 2 }, { "id": "pcf:security-technology", "slug": "pcf-security-technology", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 440, "jobEvaluationNotes": "Mental effort reflects frequent prolonged concentration during investigations, including on call. Emotional effort reflects frequent indirect exposure to distressing material in patient records and to the pressure of live incidents.", "selfAssessmentFile": "security-analyst--band-6--security-operations-analyst.tsv" }, { "id": "senior-security-operations-analyst", "slug": "senior-security-operations-analyst", "title": "Senior security operations analyst", "band": "7", "summary": "A senior security operations analyst leads the response to significant security incidents, leads threat hunting, and guides the work of the security operations team.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead the technical response to significant security incidents, including ransomware and data theft, and coordinate with incident management.", "Advise clinical and operational leaders on containment decisions that affect patient care.", "Lead threat hunting and threat intelligence work, and share information with health care security partners.", "Set priorities for detection engineering and monitoring coverage, including for medical device networks.", "Lead exercises that test incident response with technical and clinical teams.", "Coach and guide security operations analysts." ], "qualifications": [ "Substantial experience of security operations and incident response, at a level equivalent to a postgraduate diploma.", "Relevant advanced security certifications, or equivalent experience." ], "skills": [ { "id": "security-operations", "slug": "security-operations", "level": "practitioner", "levelNumber": 3 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "practitioner", "levelNumber": 3 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:cyber-incident-management", "slug": "pcf-cyber-incident-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:cyber-risk-management", "slug": "pcf-cyber-risk-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:security-technology", "slug": "pcf-security-technology", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 496, "jobEvaluationNotes": "Mental and emotional effort reflect leading the response to serious incidents under pressure, often out of hours, where clinical services are at risk.", "selfAssessmentFile": "security-analyst--band-7--senior-security-operations-analyst.tsv" } ], "sources": [] }, { "id": "security-engineer", "slug": "security-engineer", "title": "Security engineer", "family": "cyber-security", "summary": "Security engineers design, build, and run the technical security controls that protect the organisation's systems, data, and users. They work on identity and access, endpoint and network protection, encryption, logging, and cloud security, and help product and infrastructure teams build security in. In health care, they protect clinical systems and patient data while keeping access fast for clinicians at the point of care.", "healthContext": [ "Security controls must not get in the way of urgent care, so engineers design strong authentication that still works quickly on shared clinical workstations.", "Medical devices and legacy clinical systems often cannot be patched or run security software, so engineers design network segmentation and compensating controls.", "Ransomware is a major threat to health care, so engineers harden systems, protect backups, and limit how far an attack can spread.", "Clinical systems are often supplied and supported by third parties, so engineers assess supplier security and control their remote access.", "Changes to security controls on clinical systems go through change management and, where needed, clinical safety review." ], "pcfRole": null, "esco": [ "0464b062-cea6-4164-b10d-956c61956ae7" ], "levels": [ { "id": "security-engineer", "slug": "security-engineer", "title": "Security engineer", "band": "6", "summary": "A security engineer builds, configures, and maintains security controls and tools, and helps teams fix security weaknesses.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Build and maintain security controls, such as endpoint protection, firewalls, email security, and security logging.", "Configure identity and access controls, including multi-factor authentication and privileged access.", "Help infrastructure and product teams fix vulnerabilities and harden systems to agreed standards.", "Segment networks to protect medical devices and legacy systems, working with infrastructure and clinical engineering teams.", "Review the security of new systems and supplier remote access before they go live.", "Take part in the on-call rota to support security incident response." ], "qualifications": [ "A degree in computing or cyber security, relevant security certifications, or equivalent experience.", "Experience of building or running infrastructure or security tools." ], "skills": [ { "id": "pcf:security-technology", "slug": "pcf-security-technology", "level": "working", "levelNumber": 2 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "working", "levelNumber": 2 }, { "id": "pcf:cyber-incident-management", "slug": "pcf-cyber-incident-management", "level": "awareness", "levelNumber": 1 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "working", "levelNumber": 2 }, { "id": "security-operations", "slug": "security-operations", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 434, "jobEvaluationNotes": "Mental effort reflects frequent prolonged concentration on complex technical work and incident support, including on call.", "selfAssessmentFile": "security-engineer--band-6--security-engineer.tsv" }, { "id": "senior-security-engineer", "slug": "senior-security-engineer", "title": "Senior security engineer", "band": "7", "summary": "A senior security engineer designs and leads the delivery of significant security controls, and advises teams on secure design.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Design and lead the delivery of security controls, such as privileged access management, security monitoring, and backup protection.", "Advise product and infrastructure teams on secure design for clinical and patient-facing services.", "Design compensating controls for medical devices and other systems that cannot be patched.", "Assess the security of suppliers and their products, including cloud services.", "Support the response to serious security incidents with technical expertise and recovery plans.", "Coach security engineers and share good practice across teams." ], "qualifications": [ "Substantial experience of security engineering, at a level equivalent to a postgraduate diploma.", "Relevant advanced security certifications, or equivalent experience." ], "skills": [ { "id": "pcf:security-technology", "slug": "pcf-security-technology", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-secure-systems", "slug": "pcf-designing-secure-systems", "level": "working", "levelNumber": 2 }, { "id": "pcf:cyber-risk-management", "slug": "pcf-cyber-risk-management", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "practitioner", "levelNumber": 3 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "practitioner", "levelNumber": 3 }, { "id": "security-operations", "slug": "security-operations", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 490, "jobEvaluationNotes": "", "selfAssessmentFile": "security-engineer--band-7--senior-security-engineer.tsv" }, { "id": "lead-security-engineer", "slug": "lead-security-engineer", "title": "Lead security engineer", "band": "8a", "summary": "A lead security engineer sets the technical direction for security engineering, and makes sure controls work together across the organisation.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Set the technical direction and standards for security controls across the organisation.", "Lead the security design for major programmes, such as moves to cloud hosting or a new electronic patient record.", "Make sure controls protect against ransomware and support fast, safe recovery of clinical systems.", "Balance security with clinical usability, working with clinical leads on access and authentication.", "Advise the cyber security manager on technical risk and investment.", "Lead and develop security engineers." ], "qualifications": [ "Extensive experience of leading security engineering for complex services." ], "skills": [ { "id": "pcf:security-technology", "slug": "pcf-security-technology", "level": "expert", "levelNumber": 4 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-secure-systems", "slug": "pcf-designing-secure-systems", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:cyber-risk-management", "slug": "pcf-cyber-risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "practitioner", "levelNumber": 3 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "practitioner", "levelNumber": 3 }, { "id": "security-operations", "slug": "security-operations", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 560, "jobEvaluationNotes": "", "selfAssessmentFile": "security-engineer--band-8a--lead-security-engineer.tsv" } ], "sources": [] }, { "id": "cyber-security-manager", "slug": "cyber-security-manager", "title": "Cyber security manager", "family": "cyber-security", "summary": "Cyber security managers lead the organisation's approach to protecting its systems, data, and services from cyber threats. They set security policy, manage cyber risk, oversee security operations and engineering, lead the response to major cyber incidents, and build a security-aware culture. In health care, they make sure clinical services can keep running safely, and recover quickly, when an attack happens.", "healthContext": [ "A cyber attack on a health care organisation can stop clinical systems and put patients at risk, so cyber security is part of patient safety and business continuity.", "Health care organisations often have to meet sector cyber security standards and report serious incidents to the relevant authorities.", "Clinical staff need fast access to systems, so security policies are designed with clinicians and tested for usability.", "Security depends on many suppliers, including clinical system suppliers and shared services, so supplier assurance is a core part of the role.", "Medical devices and legacy systems create long-lasting risks that are managed with clinical engineering and clinical safety teams." ], "pcfRole": null, "esco": [ "7754d570-9519-48c2-b1c9-8e165f8bca0f", "276ba420-ef09-4a0e-b215-2c2e2f80ad28" ], "levels": [ { "id": "cyber-security-manager", "slug": "cyber-security-manager", "title": "Cyber security manager", "band": "8a", "summary": "A cyber security manager runs the cyber security function, or a major part of it, managing cyber risk, security operations, and assurance.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Run security operations, vulnerability management, and assurance work, and report on their performance.", "Maintain the cyber risk register, and make sure risks to clinical services are assessed and owned.", "Write and maintain security policies and standards, and check that they are followed.", "Lead the response to cyber incidents, working with incident management and with clinical and operational leaders.", "Run security awareness training and phishing exercises for all staff, including clinical staff.", "Line manage security analysts and engineers." ], "qualifications": [ "Extensive experience of cyber security, including incident response and risk management, at a level equivalent to a master's degree.", "A recognised professional security certification, or equivalent experience." ], "skills": [ { "id": "pcf:cyber-security-governance", "slug": "pcf-cyber-security-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:cyber-risk-management", "slug": "pcf-cyber-risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:cyber-incident-management", "slug": "pcf-cyber-incident-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:changing-security-culture", "slug": "pcf-changing-security-culture", "level": "working", "levelNumber": 2 }, { "id": "security-operations", "slug": "security-operations", "level": "practitioner", "levelNumber": 3 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 566, "jobEvaluationNotes": "Mental and emotional effort reflect leading the response to cyber incidents under pressure, often out of hours, where patient care may be at risk.", "selfAssessmentFile": "cyber-security-manager--band-8a--cyber-security-manager.tsv" }, { "id": "senior-cyber-security-manager", "slug": "senior-cyber-security-manager", "title": "Senior cyber security manager", "band": "8b", "summary": "A senior cyber security manager leads cyber security across several teams, manages assurance against sector standards, and runs the organisation's security improvement programme.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead cyber security teams across operations, engineering, and assurance.", "Run the organisation's cyber security improvement programme and manage its budget.", "Manage assurance against sector cyber security standards and ISO/IEC 27001 controls, and prepare evidence for audits.", "Lead the response to major cyber incidents, and plan and test recovery with business continuity and clinical leads.", "Assess the security of suppliers and shared services, and agree security requirements in contracts.", "Advise programme boards on the security risks of new clinical and digital services." ], "qualifications": [ "Extensive experience of leading cyber security teams in a complex organisation.", "A recognised professional security certification, or equivalent experience." ], "skills": [ { "id": "pcf:cyber-security-governance", "slug": "pcf-cyber-security-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:cyber-risk-management", "slug": "pcf-cyber-risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:cyber-incident-management", "slug": "pcf-cyber-incident-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:changing-security-culture", "slug": "pcf-changing-security-culture", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategic-cyber-security-planning", "slug": "pcf-strategic-cyber-security-planning", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "4", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 606, "jobEvaluationNotes": "Mental and emotional effort reflect leading the response to major cyber incidents, which can last days or weeks and threaten patient care.", "selfAssessmentFile": "cyber-security-manager--band-8b--senior-cyber-security-manager.tsv" }, { "id": "head-of-cyber-security", "slug": "head-of-cyber-security", "title": "Head of cyber security", "band": "8c", "summary": "A head of cyber security sets the organisation's cyber security strategy and is accountable for its cyber risk management, security operations, and response to major incidents.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Set the cyber security strategy, in line with the organisation's digital and clinical strategies.", "Advise the board and executive team on cyber risk, risk appetite, and investment.", "Lead the organisation's response to major cyber incidents, including communication with regulators, partners, and the public.", "Build a security culture in which all staff, including clinicians, understand threats and report them.", "Represent the organisation in health care cyber security networks and with partner organisations.", "Lead and develop the cyber security function, and manage its budget." ], "qualifications": [ "Extensive experience of leading cyber security for a large organisation, including major incident response." ], "skills": [ { "id": "pcf:strategic-cyber-security-planning", "slug": "pcf-strategic-cyber-security-planning", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:cyber-security-governance", "slug": "pcf-cyber-security-governance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:cyber-risk-management", "slug": "pcf-cyber-risk-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:cyber-incident-management", "slug": "pcf-cyber-incident-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:changing-security-culture", "slug": "pcf-changing-security-culture", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 646, "jobEvaluationNotes": "", "selfAssessmentFile": "cyber-security-manager--band-8c--head-of-cyber-security.tsv" }, { "id": "chief-information-security-officer", "slug": "chief-information-security-officer", "title": "Chief information security officer", "band": "8d", "summary": "A chief information security officer has corporate responsibility for cyber security across the organisation, and often across partner organisations that share its services.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Hold corporate responsibility for cyber security, and report on it to the board.", "Set the security risk appetite with the board, and make sure it shapes decisions across the organisation.", "Lead cyber security across shared services and partner organisations, where the organisation provides them.", "Direct the organisation's response to the most serious cyber incidents, working with the executive team and the relevant authorities.", "Shape cyber security practice across the health and care sector by working with partners and sector bodies.", "Lead the security function and hold budgets across several services." ], "qualifications": [ "Extensive experience of leading cyber security at board level, or for several organisations." ], "skills": [ { "id": "pcf:strategic-cyber-security-planning", "slug": "pcf-strategic-cyber-security-planning", "level": "expert", "levelNumber": 4 }, { "id": "pcf:cyber-security-governance", "slug": "pcf-cyber-security-governance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:cyber-risk-management", "slug": "pcf-cyber-risk-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:cyber-incident-management", "slug": "pcf-cyber-incident-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:changing-security-culture", "slug": "pcf-changing-security-culture", "level": "expert", "levelNumber": 4 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "5", "people": "5", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 716, "jobEvaluationNotes": "This level fits larger organisations, or those that provide shared digital services to partners. Smaller organisations usually have a head of cyber security at Band 8c as their most senior security role.", "selfAssessmentFile": "cyber-security-manager--band-8d--chief-information-security-officer.tsv" } ], "sources": [] }, { "id": "quality-assurance-test-analyst", "slug": "quality-assurance-test-analyst", "title": "Quality assurance test analyst", "family": "quality-assurance-testing", "summary": "Quality assurance test analysts check that the organisation's digital health services do what patients, clinicians, and care staff need, safely and reliably. They analyse requirements and designs to find risks early, design and run functional and non-functional tests, and report defects clearly. In health care this includes testing clinical workflows, data accuracy, and the controls that protect patients from harm.", "healthContext": [ "Defects in clinical systems can harm patients, for example through a wrong medication dose, a missed result, or a record shown for the wrong patient, so testing is prioritised by clinical risk.", "Testing provides evidence for clinical safety cases and hazard logs, so test plans trace to identified hazards and their controls.", "Test data must never expose real patients, so analysts use synthetic or properly de-identified test data.", "Many services exchange data with other health and care systems, so tests check messages against standards such as HL7 FHIR and the meaning of clinical codes.", "Users include clinicians under time pressure, patients with a wide range of needs, and assistive technology users, so usability and accessibility testing matter." ], "pcfRole": { "name": "Quality assurance test analyst", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/quality-assurance-test-analyst/", "description": "A quality assurance test analyst interprets testing needs, creating and executing appropriate tests to ensure quality and alignment with requirements.\n\nIn this role, you will:\n- plan, design and execute tests\n- apply testing techniques and standards to learn about systems and mitigate risk\n- analyse artefacts and prototypes\n- test outcomes and record defects\n- seek to improve testing practices to enhance quality and reliability\n- recommend testing approaches", "family": "Quality assurance testing (QAT)" }, "esco": [ "0ab5c12c-c1c1-4772-8345-aa287d0e391d" ], "levels": [ { "id": "associate-quality-assurance-test-analyst", "slug": "associate-quality-assurance-test-analyst", "title": "Associate quality assurance test analyst", "band": "4", "summary": "", "pcfLevel": "Associate quality assurance test analyst", "pcfLevelDescription": "An associate quality assurance test analyst works with other test professionals to learn quality assurance testing and analysis techniques.\n\nAt this role level, you will:\n- follow and apply test approaches, plans and strategies, under supervision\n- analyse artefacts, such as user stories, prototypes, processes and designs, with support\n- use basic functional and non-functional testing techniques\n- increase your understanding of how to design and execute basic tests, develop reports, record outcomes and support the resolution of defects", "civilServiceGrades": "EO", "responsibilities": [ "Run test scripts for clinical and administrative workflows under supervision, recording results accurately.", "Raise clear defect reports, including the steps, data, and screens involved.", "Use synthetic test data and never use real patient data in test environments.", "Learn the team's test approaches, tools, and the clinical safety process.", "Take part in team ceremonies such as stand-ups, planning, and retrospectives." ], "qualifications": [ "Good analytical and written skills, and some experience of testing or of working with digital systems, or equivalent." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:designing-and-executing-tests", "slug": "pcf-designing-and-executing-tests", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:managing-reporting-and-resolving-defects", "slug": "pcf-managing-reporting-and-resolving-defects", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:test-analysis", "slug": "pcf-test-analysis", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:test-and-quality-planning", "slug": "pcf-test-and-quality-planning", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:test-engineering", "slug": "pcf-test-engineering", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "3", "research": "2", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 275, "jobEvaluationNotes": "", "selfAssessmentFile": "quality-assurance-test-analyst--band-4--associate-quality-assurance-test-analyst.tsv" }, { "id": "quality-assurance-test-analyst", "slug": "quality-assurance-test-analyst", "title": "Quality assurance test analyst", "band": "5", "summary": "", "pcfLevel": "Quality assurance test analyst", "pcfLevelDescription": "A quality assurance test analyst designs and executes appropriate functional and non-functional tests. They apply multiple testing techniques to inform the approach to mitigate risk.\n\nAt this role level, you will:\n- apply the most appropriate test approaches and plans based on risk\n- analyse artefacts, such as user stories, prototypes, processes and designs\n- determine what to test following an agreed approach\n- ensure test coverage aligns with business risk\n- follow appropriate standards to mitigate risk early\n- execute tests, develop reports, record outcomes and support the resolution of defects", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Analyse user stories, designs, and clinical workflows to decide what to test, based on risk to patients and services.", "Design and run functional, accessibility, and usability tests, including end-to-end clinical scenarios.", "Trace tests to hazards and safety controls, and provide test evidence for clinical safety cases.", "Check data shown to users against source systems and agreed clinical codes.", "Create and maintain realistic synthetic test data.", "Track defects through to resolution and retest fixes." ], "qualifications": [ "Experience of designing and running tests for digital services, or equivalent." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-and-executing-tests", "slug": "pcf-designing-and-executing-tests", "level": "working", "levelNumber": 2 }, { "id": "pcf:managing-reporting-and-resolving-defects", "slug": "pcf-managing-reporting-and-resolving-defects", "level": "working", "levelNumber": 2 }, { "id": "pcf:test-analysis", "slug": "pcf-test-analysis", "level": "working", "levelNumber": 2 }, { "id": "pcf:test-and-quality-planning", "slug": "pcf-test-and-quality-planning", "level": "working", "levelNumber": 2 }, { "id": "pcf:test-engineering", "slug": "pcf-test-engineering", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "3", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 327, "jobEvaluationNotes": "The UK GDaD PCF suggests HEO or SEO for both this level and the senior level, which maps both to Band 6. This reference places this level at Band 5 and the senior level at Band 6, so the two levels sit in different bands.", "selfAssessmentFile": "quality-assurance-test-analyst--band-5--quality-assurance-test-analyst.tsv" }, { "id": "senior-quality-assurance-test-analyst", "slug": "senior-quality-assurance-test-analyst", "title": "Senior quality assurance test analyst", "band": "6", "summary": "", "pcfLevel": "Senior quality assurance test analyst", "pcfLevelDescription": "A senior quality assurance test analyst influences and guides others in test analysis, coordinating quality assurance activities in a defined area. They assess the business impact of testing outcomes and use insights to improve quality assurance processes.\n\nAt this role level, you will:\n- use the most appropriate tools and techniques to analyse artefacts such as products, services, processes and change, to identify risks early\n- work with others to support teams in developing approaches, plans and strategy, considering environments, data, tools and resources\n- communicate chosen approaches, tools, techniques and outcomes to stakeholders\n- guide others in quality assurance tools and techniques\n- contribute to, and enable others to follow, quality assurance and testing standards", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Coordinate quality assurance for a product or area, agreeing test approaches, environments, data, and tools.", "Identify clinical and operational risks early by reviewing requirements, designs, and changes with clinicians and product teams.", "Plan and lead user acceptance testing with clinicians and care staff.", "Report test outcomes and residual risks to product owners and clinical safety officers, so they can make release decisions.", "Guide other test analysts and help them follow testing and clinical safety standards." ], "qualifications": [ "Substantial experience of test analysis, including in complex or regulated settings, or equivalent." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-and-executing-tests", "slug": "pcf-designing-and-executing-tests", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:managing-reporting-and-resolving-defects", "slug": "pcf-managing-reporting-and-resolving-defects", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:test-analysis", "slug": "pcf-test-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:test-and-quality-planning", "slug": "pcf-test-and-quality-planning", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:test-engineering", "slug": "pcf-test-engineering", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "pcf:business-and-user-acceptance-testing", "slug": "pcf-business-and-user-acceptance-testing", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "2", "information-resources": "3", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 404, "jobEvaluationNotes": "", "selfAssessmentFile": "quality-assurance-test-analyst--band-6--senior-quality-assurance-test-analyst.tsv" }, { "id": "lead-quality-assurance-test-analyst", "slug": "lead-quality-assurance-test-analyst", "title": "Lead quality assurance test analyst", "band": "8a", "summary": "", "pcfLevel": "Lead quality assurance test analyst", "pcfLevelDescription": "A lead quality assurance test analyst sets the strategy for test analysis and influences test analysis practices across a broad area. They develop, monitor and evaluate test analysis standards and methods, and make strategic decisions that improve test analysis in the organisation.\n\nAt this role level, you will:\n- lead on setting standards and good practices across the test analysis community\n- lead and guide teams across the organisation in test analysis\n- define and implement test strategies\n- mentor and coach other quality assurance test analysts\n- negotiate and escalate major risks, issues and defects", "civilServiceGrades": "G7/G6", "responsibilities": [ "Set test analysis standards and good practice across the organisation, including risk-based testing of clinical systems.", "Define test strategies for major programmes, such as electronic patient record changes or new patient-facing services.", "Make sure testing produces the evidence needed for clinical safety cases and, where relevant, medical device technical files.", "Negotiate and escalate major risks, issues, and defects with senior product, clinical, and supplier leads.", "Mentor and coach test analysts and lead the test analysis community." ], "qualifications": [ "Extensive experience of leading test analysis for complex services." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-and-executing-tests", "slug": "pcf-designing-and-executing-tests", "level": "expert", "levelNumber": 4 }, { "id": "pcf:managing-reporting-and-resolving-defects", "slug": "pcf-managing-reporting-and-resolving-defects", "level": "expert", "levelNumber": 4 }, { "id": "pcf:test-analysis", "slug": "pcf-test-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:test-and-quality-planning", "slug": "pcf-test-and-quality-planning", "level": "expert", "levelNumber": 4 }, { "id": "pcf:test-engineering", "slug": "pcf-test-engineering", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "1", "people": "3", "information-resources": "4", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 543, "jobEvaluationNotes": "The UK GDaD PCF suggests G7 or G6 for this level, which maps to Band 8b. This reference places it at Band 8a, level with the lead test engineer, because it leads one testing discipline rather than all testing; the head of test is at Band 8c.", "selfAssessmentFile": "quality-assurance-test-analyst--band-8a--lead-quality-assurance-test-analyst.tsv" } ], "sources": [] }, { "id": "test-engineer", "slug": "test-engineer", "title": "Test engineer", "family": "quality-assurance-testing", "summary": "Test engineers build the automated tests, tools, and frameworks that let teams test the organisation's digital health services quickly and often. They write code to test functions, integrations, performance, security, and resilience, and build testing into delivery pipelines, so that changes to clinical and patient-facing systems can be released safely.", "healthContext": [ "Clinical systems are safety critical, so automated regression tests protect the safety controls recorded in hazard logs and are kept as evidence for safety cases.", "Integrations with other health and care systems need automated tests against standards such as HL7 FHIR and HL7 version 2, often using simulated partner systems.", "Clinical services run around the clock and peak at predictable times, so performance and resilience testing models real clinical demand.", "Test environments must not hold real patient data, so engineers generate realistic synthetic data, including rare and edge clinical cases.", "Software regulated as a medical device needs traceable, repeatable testing as part of its life cycle under standards such as IEC 62304." ], "pcfRole": { "name": "Test engineer", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/test-engineer/", "description": "A test engineer designs, builds, automates and executes comprehensive, robust and maintainable test suites. They apply test engineering standards, perform exploratory testing and use diverse techniques to identify risks and improve testing efficiency and quality.\n\nIn this role you will:\n- maintain automated tests in continuous integration, continuous delivery (CI/CD) pipelines\n- use, develop and standardise reusable frameworks and tools following engineering practices and standards\n- analyse and test artefacts such as products, services and business processes\n- promote quality considerations throughout the development life cycle\n- support the resolution of technical issues", "family": "Quality assurance testing (QAT)" }, "esco": [ "106f79e4-6264-45f1-9e7a-297435cd684b" ], "levels": [ { "id": "associate-test-engineer", "slug": "associate-test-engineer", "title": "Associate test engineer", "band": "4", "summary": "", "pcfLevel": "Associate test engineer", "pcfLevelDescription": "An associate test engineer works closely with other test professionals to learn test engineering activities and techniques.\n\nAt this role level, you will:\n- contribute to and maintain technical test suites under supervision\n- follow engineering practices and standards to apply test approaches, plans and strategies under supervision\n- analyse artefacts such as user stories, prototypes, processes and designs with support\n- support the development of reports, recording of outcomes and resolution of defects\n- understand the technical tooling and engineering approach to design and execute tests", "civilServiceGrades": "EO", "responsibilities": [ "Write and maintain simple automated tests under supervision, following the team's engineering standards.", "Run automated and manual tests and record outcomes accurately.", "Help investigate and report defects, including in integrations with clinical systems.", "Use synthetic test data and follow information governance rules in test environments.", "Learn the team's test tools, code practices, and clinical safety process." ], "qualifications": [ "Some experience of coding or testing, or enrolment on a relevant apprenticeship, or equivalent." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:designing-and-executing-tests", "slug": "pcf-designing-and-executing-tests", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:managing-reporting-and-resolving-defects", "slug": "pcf-managing-reporting-and-resolving-defects", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:test-analysis", "slug": "pcf-test-analysis", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:test-and-quality-planning", "slug": "pcf-test-and-quality-planning", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:test-engineering", "slug": "pcf-test-engineering", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "3", "research": "2", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 275, "jobEvaluationNotes": "", "selfAssessmentFile": "test-engineer--band-4--associate-test-engineer.tsv" }, { "id": "test-engineer", "slug": "test-engineer", "title": "Test engineer", "band": "6", "summary": "", "pcfLevel": "Test engineer", "pcfLevelDescription": "A test engineer develops solutions to enable more efficient testing. They follow engineering standards to design and execute appropriate technical tests.\n\nAt this role level, you will:\n- determine test scope and estimate the effort required\n- select and use the most appropriate test approaches and techniques to mitigate risk\n- use technical tooling and engineering approaches to design and execute tests\n- develop and maintain technical test suites\n- develop reports, record outcomes and support the resolution of defects\n- contribute to and follow engineering practices and standards", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Design and build automated functional, integration, and API tests for clinical and patient-facing services.", "Build tests that check messages against HL7 FHIR profiles and other interoperability specifications.", "Generate synthetic patient data that covers realistic and edge clinical cases.", "Add tests to delivery pipelines so that safety-related checks run on every change.", "Estimate test effort, report outcomes, and support the resolution of defects." ], "qualifications": [ "A degree in computing or a related subject, or equivalent experience.", "Experience of building automated tests." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-and-executing-tests", "slug": "pcf-designing-and-executing-tests", "level": "working", "levelNumber": 2 }, { "id": "pcf:managing-reporting-and-resolving-defects", "slug": "pcf-managing-reporting-and-resolving-defects", "level": "working", "levelNumber": 2 }, { "id": "pcf:test-analysis", "slug": "pcf-test-analysis", "level": "working", "levelNumber": 2 }, { "id": "pcf:test-and-quality-planning", "slug": "pcf-test-and-quality-planning", "level": "working", "levelNumber": 2 }, { "id": "pcf:test-engineering", "slug": "pcf-test-engineering", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 411, "jobEvaluationNotes": "", "selfAssessmentFile": "test-engineer--band-6--test-engineer.tsv" }, { "id": "senior-test-engineer", "slug": "senior-test-engineer", "title": "Senior test engineer", "band": "7", "summary": "", "pcfLevel": "Senior test engineer", "pcfLevelDescription": "A senior test engineer is responsible for test engineering in their area. They influence, coach and guide others in test engineering, sharing best practice and standards.\n\nAt this role level, you will:\n- select, use and guide others in using the most appropriate technical tooling, engineering approaches, test types and techniques to identify and address risks early\n- extend, standardise and build reusable frameworks and tools that support testing\n- communicate and document chosen approaches, tools, techniques and outcomes to the team and appropriate stakeholders\n- contribute to and agree engineering standards", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Lead test engineering for an area, choosing tools, frameworks, and test types that address its risks early.", "Build reusable test frameworks and simulators for clinical systems and partner integrations.", "Plan and run performance, load, and resilience tests based on real clinical demand.", "Make sure automated tests trace to hazards and safety controls and produce evidence for safety cases.", "Coach and guide other test engineers, and agree engineering standards with developers." ], "qualifications": [ "Substantial experience of test engineering, at a level equivalent to a master's degree." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-and-executing-tests", "slug": "pcf-designing-and-executing-tests", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:managing-reporting-and-resolving-defects", "slug": "pcf-managing-reporting-and-resolving-defects", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:test-analysis", "slug": "pcf-test-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:test-and-quality-planning", "slug": "pcf-test-and-quality-planning", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:test-engineering", "slug": "pcf-test-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "7", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 477, "jobEvaluationNotes": "", "selfAssessmentFile": "test-engineer--band-7--senior-test-engineer.tsv" }, { "id": "lead-test-engineer", "slug": "lead-test-engineer", "title": "Lead test engineer", "band": "8a", "summary": "", "pcfLevel": "Lead test engineer", "pcfLevelDescription": "A lead test engineer sets the strategy for test engineering and influences test engineering practices across a broad area. They develop, monitor and evaluate quality engineering standards, and make strategic improvements to quality engineering in the organisation.\n\nAt this role level, you will:\n- lead a broad area in technical tooling, engineering approaches and test types and techniques to address risks early\n- define engineering standards, enabling others to follow them\n- lead and guide teams in quality engineering strategies and practices\n- lead and guide test engineers\n- escalate risks to senior stakeholders\n- lead and implement continuous testing, identifying opportunities to test earlier", "civilServiceGrades": "SEO/G7/G6", "responsibilities": [ "Set the test engineering strategy and standards across a broad area, including continuous testing in delivery pipelines.", "Lead and guide test engineers and teams in quality engineering practice.", "Make sure testing of regulated and safety-critical software meets the required standards and is traceable.", "Escalate quality and safety risks to senior product, clinical, and supplier leads.", "Find opportunities to test earlier and more often, and measure the effect on quality." ], "qualifications": [ "Extensive experience of leading test engineering for complex services." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-and-executing-tests", "slug": "pcf-designing-and-executing-tests", "level": "expert", "levelNumber": 4 }, { "id": "pcf:managing-reporting-and-resolving-defects", "slug": "pcf-managing-reporting-and-resolving-defects", "level": "expert", "levelNumber": 4 }, { "id": "pcf:test-analysis", "slug": "pcf-test-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:test-and-quality-planning", "slug": "pcf-test-and-quality-planning", "level": "expert", "levelNumber": 4 }, { "id": "pcf:test-engineering", "slug": "pcf-test-engineering", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "1", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 553, "jobEvaluationNotes": "The UK GDaD PCF suggests SEO to G6 for this level, which maps to Band 7, the same band as the senior test engineer. This reference places it at Band 8a, because it sets test engineering strategy and standards across a broad area.", "selfAssessmentFile": "test-engineer--band-8a--lead-test-engineer.tsv" } ], "sources": [] }, { "id": "test-manager", "slug": "test-manager", "title": "Test manager", "family": "quality-assurance-testing", "summary": "Test managers plan, lead, and assure testing for the organisation's digital health services and programmes. They decide how much testing is needed and of what kind, manage test teams, environments, and suppliers, and tell decision makers clearly what risks remain before a service goes live. In health care this includes making sure testing supports the clinical safety case and any regulatory requirements.", "healthContext": [ "Go-live decisions for clinical systems depend on test evidence and residual risks, which test managers report to product owners, clinical safety officers, and programme boards.", "Large changes, such as electronic patient record upgrades, need testing across many departments, systems, and suppliers, and often clinical staff time for acceptance testing.", "Testing must fit around clinical services, such as planning cutover tests and dress rehearsals to keep disruption to patient care low.", "Regulated software and safety-critical changes need testing that meets standards such as IEC 62304 and the organisation's clinical risk management process." ], "pcfRole": { "name": "Test manager", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/test-manager/", "description": "A test manager is responsible for planning, monitoring and documenting testing. They implement a test strategy to ensure quality principles are delivered on time and within budget.\n\nIn this role, you will:\n- create and implement test plans and approaches to mitigate risk\n- monitor and control test activities, ensuring compliance with standards\n- communicate risks and assess and report timely test status’ to stakeholders\n- define metrics for monitoring and controlling test activities\n- provide direction on complex testing issues, outlining and influencing delivery of projects and programmes\n- identify opportunities for continuous improvement\n- lead and support teams, providing coaching in good testing practices", "family": "Quality assurance testing (QAT)" }, "esco": [ "a28dff76-74df-46ee-929f-d1fffbb63cd7" ], "levels": [ { "id": "test-manager", "slug": "test-manager", "title": "Test manager", "band": "7", "summary": "", "pcfLevel": "Test manager", "pcfLevelDescription": "A test manager works with a team to create appropriate test approaches and plans, considering environments, data, tools, resources, timelines, requirements and risk. They contribute to test strategies and identify opportunities for continuous improvement.\n\nAt this role level, you will:\n- lead and support a team in testing activities\n- determine and apply appropriate test types, techniques and standards to mitigate risk early\n- manage, maintain and continuously improve test activities, ensuring compliance with regulatory and organisational standards\n- identify and communicate risks\n- oversee the reporting and recording of outcomes, including defects\n- contribute to and agree testing standards, and enable others to follow them", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Lead test planning for a product or programme, covering environments, data, tools, resources, timelines, and clinical risk.", "Plan user acceptance testing with clinical and operational leads, and secure clinicians' time to take part.", "Manage a team of test analysts and engineers, including supplier testers.", "Make sure testing meets clinical safety, information governance, and regulatory requirements.", "Report test progress, defects, and residual risks to product owners, clinical safety officers, and programme boards.", "Improve test processes and agree testing standards with delivery teams." ], "qualifications": [ "Substantial experience of test management for complex digital services, at a level equivalent to a master's degree." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-and-executing-tests", "slug": "pcf-designing-and-executing-tests", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:managing-reporting-and-resolving-defects", "slug": "pcf-managing-reporting-and-resolving-defects", "level": "expert", "levelNumber": 4 }, { "id": "pcf:test-analysis", "slug": "pcf-test-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:test-and-quality-planning", "slug": "pcf-test-and-quality-planning", "level": "expert", "levelNumber": 4 }, { "id": "pcf:test-engineering", "slug": "pcf-test-engineering", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "4", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "3", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 499, "jobEvaluationNotes": "", "selfAssessmentFile": "test-manager--band-7--test-manager.tsv" }, { "id": "head-of-test", "slug": "head-of-test", "title": "Head of test", "band": "8c", "summary": "", "pcfLevel": "Head of test", "pcfLevelDescription": "A head of test sets the strategy for test quality and influences testing practices across a broad area. They develop, monitor and evaluate testing standards, practices, methods and specifications, and make strategic decisions that improve testing in an organisation.\n\nAt this role level, you will:\n- lead and influence testing activities to ensure the organisation implements quality test frameworks\n- select and guide the implementation of testing tools and technologies\n- define good practices, standards and ways of working, continuously improving testing capability\n- escalate risks to senior stakeholders\n- contribute to cross-government test communities to improve test practices\n- lead the organisation in adhering to test industry compliance and regulatory standards", "civilServiceGrades": "G6", "responsibilities": [ "Set the organisation's testing strategy, standards, and frameworks for digital health services.", "Make sure the organisation's testing meets clinical safety, medical device, and other regulatory requirements.", "Choose testing tools and technologies, and manage the testing budget and supplier contracts.", "Advise senior leaders on quality and safety risks before major releases and go-live decisions.", "Lead and develop test managers, analysts, and engineers, and build the organisation's testing capability." ], "qualifications": [ "Extensive experience of leading testing across an organisation." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-and-executing-tests", "slug": "pcf-designing-and-executing-tests", "level": "expert", "levelNumber": 4 }, { "id": "pcf:managing-reporting-and-resolving-defects", "slug": "pcf-managing-reporting-and-resolving-defects", "level": "expert", "levelNumber": 4 }, { "id": "pcf:test-analysis", "slug": "pcf-test-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:test-and-quality-planning", "slug": "pcf-test-and-quality-planning", "level": "expert", "levelNumber": 4 }, { "id": "pcf:test-engineering", "slug": "pcf-test-engineering", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 637, "jobEvaluationNotes": "", "selfAssessmentFile": "test-manager--band-8c--head-of-test.tsv" } ], "sources": [] }, { "id": "clinical-informatician", "slug": "clinical-informatician", "title": "Clinical informatician", "family": "clinical-informatics", "summary": "Clinical informaticians are registered clinicians, such as doctors, nurses, pharmacists, and allied health professionals, who use their clinical knowledge to shape the organisation's digital health services. They make sure that clinical systems, data, and decision support fit the way care is delivered, are safe to use, and improve outcomes for patients and the experience of clinicians and care staff.", "healthContext": [ "The role needs current clinical knowledge, so most posts require registration with a clinical professional body and some ongoing clinical practice.", "Clinical informaticians give specialised advice on how systems affect patient care, so their judgement directly affects patient safety.", "They work closely with clinical safety officers, contributing clinical expertise to hazard identification and safety cases.", "Good clinical data depends on consistent use of clinical terminologies such as SNOMED CT, so they help design structured records and decision support.", "They act as a bridge between clinicians, care staff, and digital teams, and often lead clinical engagement for system changes." ], "pcfRole": null, "esco": [ "ef909843-97c6-4c48-8038-2e7aefdfcad5" ], "levels": [ { "id": "clinical-informatics-specialist", "slug": "clinical-informatics-specialist", "title": "Clinical informatics specialist", "band": "6", "summary": "Brings clinical expertise to the design, configuration, testing, and adoption of clinical systems, working within a product or programme team under the guidance of a senior clinical informatician.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Map clinical workflows with clinicians and care staff and turn them into clear requirements.", "Design and test system content such as forms, order sets, and care plans against clinical scenarios.", "Take part in hazard workshops and give clinical opinions on risks and controls.", "Support clinicians and care staff to adopt new systems safely, including training and go-live support.", "Check that clinical data is recorded consistently using agreed clinical terminologies.", "Gather feedback and data on system use and propose improvements." ], "qualifications": [ "Current registration with a clinical professional body, with experience of clinical practice.", "Experience of using clinical systems in practice, or equivalent experience of digital change." ], "skills": [ { "id": "clin-professional-practice", "slug": "clin-professional-practice", "level": "working", "levelNumber": 2 }, { "id": "clinical-leadership-in-digital", "slug": "clinical-leadership-in-digital", "level": "working", "levelNumber": 2 }, { "id": "clin-clinical-systems-optimisation", "slug": "clin-clinical-systems-optimisation", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "clin-human-factors", "slug": "clin-human-factors", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "4", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 452, "jobEvaluationNotes": "Patient care is scored at level 4 because the job advises on the care of patients through the design of clinical systems. Emotional effort reflects regular review of clinical records and incidents.", "selfAssessmentFile": "clinical-informatician--band-6--clinical-informatics-specialist.tsv" }, { "id": "senior-clinical-informatician", "slug": "senior-clinical-informatician", "title": "Senior clinical informatician", "band": "7", "summary": "Leads the clinical input to a major clinical system, product, or programme, giving specialised advice on how digital services affect patient care and safety.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead clinical design for a major clinical system or product, setting content and configuration standards.", "Give specialised advice to product teams on clinical workflows, decision support, and safety.", "Work with the clinical safety officer to identify hazards, agree controls, and provide clinical evidence for safety cases.", "Lead clinical engagement and adoption across services, championing safe use among clinical peers.", "Plan and carry out evaluations and clinical audits of system use and benefits.", "Mentor clinical informatics specialists and clinicians new to digital work." ], "qualifications": [ "Current registration with a clinical professional body, with substantial clinical experience.", "A postgraduate qualification in clinical or health informatics, or equivalent experience." ], "skills": [ { "id": "clin-professional-practice", "slug": "clin-professional-practice", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-leadership-in-digital", "slug": "clinical-leadership-in-digital", "level": "practitioner", "levelNumber": 3 }, { "id": "clin-clinical-systems-optimisation", "slug": "clin-clinical-systems-optimisation", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "clin-human-factors", "slug": "clin-human-factors", "level": "practitioner", "levelNumber": 3 }, { "id": "clin-digital-health-evaluation", "slug": "clin-digital-health-evaluation", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "5", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 525, "jobEvaluationNotes": "Patient care is scored at level 5 for specialised advice on patient care. Research is level 3 because evaluation and clinical audit of systems are a main part of the job.", "selfAssessmentFile": "clinical-informatician--band-7--senior-clinical-informatician.tsv" }, { "id": "lead-clinical-informatician", "slug": "lead-clinical-informatician", "title": "Lead clinical informatician", "band": "8a", "summary": "Leads clinical informatics for a portfolio of clinical systems or a care setting, setting clinical design standards and leading a team of clinical informaticians.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Set clinical design standards and principles for clinical systems across a portfolio.", "Lead a team of clinical informaticians, setting priorities and supporting their professional development.", "Advise programme boards and senior leaders on clinical risk, benefit, and priorities for clinical systems.", "Lead clinical decisions on decision support, alerts, and structured data across services.", "Build networks of clinical champions and lead clinical engagement for large-scale change.", "Commission and lead evaluations and use the evidence to shape the roadmap." ], "qualifications": [ "Current registration with a clinical professional body, with extensive clinical experience.", "A postgraduate qualification in clinical or health informatics, or equivalent experience of leading clinical informatics work." ], "skills": [ { "id": "clin-professional-practice", "slug": "clin-professional-practice", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-leadership-in-digital", "slug": "clinical-leadership-in-digital", "level": "practitioner", "levelNumber": 3 }, { "id": "clin-clinical-systems-optimisation", "slug": "clin-clinical-systems-optimisation", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "clin-human-factors", "slug": "clin-human-factors", "level": "practitioner", "levelNumber": 3 }, { "id": "clin-digital-health-evaluation", "slug": "clin-digital-health-evaluation", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "5", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 580, "jobEvaluationNotes": "", "selfAssessmentFile": "clinical-informatician--band-8a--lead-clinical-informatician.tsv" }, { "id": "head-of-clinical-informatics", "slug": "head-of-clinical-informatics", "title": "Head of clinical informatics", "band": "8c", "summary": "Leads the organisation's clinical informatics function and its clinical design authority, making sure that all clinical systems are designed, adopted, and improved with strong clinical leadership.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Set the clinical informatics strategy and lead the clinical design authority for the organisation.", "Lead and develop the clinical informatics function, including its workforce plan and budget.", "Give highly specialised advice to the executive team on the effect of digital investment on patient care.", "Make sure that clinical systems meet clinical safety, terminology, and data standards.", "Represent the organisation with health and care partners, professional bodies, and academic networks.", "Lead research and evaluation partnerships to build the evidence for digital health." ], "qualifications": [ "Current registration with a clinical professional body, with extensive clinical and leadership experience.", "A master's degree in clinical or health informatics, or equivalent experience of leading clinical informatics at organisation level." ], "skills": [ { "id": "clin-professional-practice", "slug": "clin-professional-practice", "level": "expert", "levelNumber": 4 }, { "id": "clinical-leadership-in-digital", "slug": "clinical-leadership-in-digital", "level": "expert", "levelNumber": 4 }, { "id": "clin-clinical-systems-optimisation", "slug": "clin-clinical-systems-optimisation", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "clin-digital-health-evaluation", "slug": "clin-digital-health-evaluation", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "expert", "levelNumber": 4 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "6", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 663, "jobEvaluationNotes": "Patient care is scored at level 6 for highly specialised advice on patient care across the organisation's clinical systems.", "selfAssessmentFile": "clinical-informatician--band-8c--head-of-clinical-informatics.tsv" } ], "sources": [] }, { "id": "clinical-safety-officer", "slug": "clinical-safety-officer", "title": "Clinical safety officer", "family": "clinical-informatics", "summary": "Clinical safety officers are registered clinicians who make sure the health IT systems the organisation builds, buys, and deploys are safe for patients. They run the clinical risk management process, lead hazard identification, own hazard logs, and write and sign off clinical safety case reports, using clinical risk management standards such as ISO 14971 and IEC 80001-1.", "healthContext": [ "The role must be held by a registered clinician, so that safety judgements rest on current clinical knowledge and professional accountability.", "Health IT can harm patients through wrong, missing, delayed, or misleading information, so the role assesses risks that are often hidden in data and workflows.", "Clinical safety work runs through the whole life of a system, from design and procurement to deployment, change, and decommissioning.", "Some products are also regulated as medical devices, so the role works with regulatory and quality colleagues where safety cases and device files overlap.", "Safety incidents involving health IT may cause serious harm, so the role investigates incidents and makes sure lessons are learned." ], "pcfRole": null, "esco": [ "ef909843-97c6-4c48-8038-2e7aefdfcad5", "779d13be-60b4-48f3-a339-fe483be96c7f" ], "levels": [ { "id": "clinical-safety-officer", "slug": "clinical-safety-officer", "title": "Clinical safety officer", "band": "7", "summary": "Runs the clinical risk management process for a set of products or changes, leading hazard workshops, maintaining hazard logs, and writing clinical safety case reports for approval.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead hazard identification workshops with product teams, clinicians, and suppliers.", "Assess clinical risks and agree controls, then check that the controls work through testing and evidence.", "Write and maintain hazard logs and clinical safety case reports for products and changes.", "Review supplier safety documentation for systems the organisation buys.", "Investigate safety incidents involving health IT and recommend improvements.", "Advise digital teams on the clinical risk management process and safety by design." ], "qualifications": [ "Current registration with a clinical professional body, with substantial clinical experience.", "Training in clinical risk management for health IT, or equivalent experience." ], "skills": [ { "id": "clin-professional-practice", "slug": "clin-professional-practice", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "clin-human-factors", "slug": "clin-human-factors", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "clinical-leadership-in-digital", "slug": "clinical-leadership-in-digital", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:enabling-and-informing-risk-based-decisions", "slug": "pcf-enabling-and-informing-risk-based-decisions", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "5", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 522, "jobEvaluationNotes": "Patient care is scored at level 5 because the job gives specialised advice on the safety of systems used in patient care. Mental effort reflects prolonged concentration on safety documentation and evidence.", "selfAssessmentFile": "clinical-safety-officer--band-7--clinical-safety-officer.tsv" }, { "id": "senior-clinical-safety-officer", "slug": "senior-clinical-safety-officer", "title": "Senior clinical safety officer", "band": "8a", "summary": "Leads clinical safety for a major programme or a portfolio of high-risk systems, signing off safety cases and guiding other clinical safety officers.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead clinical risk management for high-risk systems such as electronic health records, prescribing, and decision support.", "Approve hazard logs and clinical safety case reports within delegated authority.", "Advise programme boards on clinical risk and whether a system is safe to go live.", "Lead investigations of serious safety incidents involving health IT.", "Coach and quality-check the work of clinical safety officers and safety-trained clinicians.", "Help improve the organisation's clinical risk management system and templates." ], "qualifications": [ "Current registration with a clinical professional body, with extensive clinical experience.", "Substantial experience of clinical risk management for health IT." ], "skills": [ { "id": "clin-professional-practice", "slug": "clin-professional-practice", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "expert", "levelNumber": 4 }, { "id": "clin-human-factors", "slug": "clin-human-factors", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-leadership-in-digital", "slug": "clinical-leadership-in-digital", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:enabling-and-informing-risk-based-decisions", "slug": "pcf-enabling-and-informing-risk-based-decisions", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "3", "physical-skills": "2", "patient-care": "5", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 577, "jobEvaluationNotes": "", "selfAssessmentFile": "clinical-safety-officer--band-8a--senior-clinical-safety-officer.tsv" }, { "id": "head-of-clinical-safety", "slug": "head-of-clinical-safety", "title": "Head of clinical safety", "band": "8b", "summary": "Owns the organisation's clinical risk management system for health IT, leads the clinical safety team, and gives the board assurance that its digital services are clinically safe.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Own the clinical risk management system, policy, and processes for all health IT.", "Lead and develop the clinical safety team and the wider network of safety-trained clinicians.", "Assure safety cases for major systems and make the final clinical safety recommendation on deployment.", "Lead the response to serious safety incidents involving health IT, including with partners and suppliers.", "Report clinical safety risks and assurance to the board and its committees.", "Build a culture of clinical safety across digital, clinical, and supplier teams." ], "qualifications": [ "Current registration with a clinical professional body, with extensive clinical and leadership experience.", "Extensive experience of leading clinical risk management for health IT across an organisation." ], "skills": [ { "id": "clin-professional-practice", "slug": "clin-professional-practice", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "expert", "levelNumber": 4 }, { "id": "clin-human-factors", "slug": "clin-human-factors", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-leadership-in-digital", "slug": "clinical-leadership-in-digital", "level": "expert", "levelNumber": 4 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:enabling-and-informing-risk-based-decisions", "slug": "pcf-enabling-and-informing-risk-based-decisions", "level": "expert", "levelNumber": 4 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "6", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 619, "jobEvaluationNotes": "Patient care is scored at level 6 because the job is accountable for the clinical safety of the organisation's health IT. Emotional effort reflects regular review of incidents involving patient harm.", "selfAssessmentFile": "clinical-safety-officer--band-8b--head-of-clinical-safety.tsv" } ], "sources": [] }, { "id": "chief-clinical-information-officer", "slug": "chief-clinical-information-officer", "title": "Chief clinical information officer", "family": "clinical-informatics", "summary": "The chief clinical information officer (CCIO) is the senior clinical leader for digital. They set the clinical direction for the organisation's digital services, lead clinical informatics and clinical safety, and make sure that digital investment improves patient care, safety, and the working lives of clinicians and care staff. They are usually practising clinicians who sit on, or advise, the executive team.", "healthContext": [ "The CCIO brings clinical credibility to digital decisions, so most posts require a registered clinician who still does some clinical work.", "They are the senior voice for patient safety in digital services, working with the head of clinical safety and the medical and nursing leaders.", "They lead clinicians through large-scale change, such as replacing an electronic health record, where adoption and safety depend on clinical leadership.", "They help balance digital ambition with the realities of clinical workload, workforce, and risk." ], "pcfRole": null, "esco": [ "ef909843-97c6-4c48-8038-2e7aefdfcad5", "82f90e87-de92-4678-adae-61d3e5f7e1e4" ], "levels": [ { "id": "deputy-chief-clinical-information-officer", "slug": "deputy-chief-clinical-information-officer", "title": "Deputy chief clinical information officer", "band": "8d", "summary": "Leads major parts of the clinical digital agenda on behalf of the CCIO, such as a care setting, a professional group, or a large clinical system programme, and deputises for the CCIO.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead the clinical direction for a major programme, care setting, or professional group.", "Lead a team of clinical informaticians and clinical leads, setting priorities and standards.", "Advise programme boards and executives on the clinical risk and benefit of digital investment.", "Chair clinical design and safety groups and make clinical decisions within delegated authority.", "Build networks of clinical champions and lead clinical engagement for large-scale change.", "Deputise for the CCIO at executive meetings and with partner organisations." ], "qualifications": [ "Current registration with a clinical professional body, with extensive clinical and clinical leadership experience.", "A master's degree in clinical or health informatics or leadership, or equivalent experience of leading clinical digital change." ], "skills": [ { "id": "clin-professional-practice", "slug": "clin-professional-practice", "level": "expert", "levelNumber": 4 }, { "id": "clinical-leadership-in-digital", "slug": "clinical-leadership-in-digital", "level": "expert", "levelNumber": 4 }, { "id": "clin-clinical-systems-optimisation", "slug": "clin-clinical-systems-optimisation", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "clin-digital-health-evaluation", "slug": "clin-digital-health-evaluation", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "expert", "levelNumber": 4 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "6", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 701, "jobEvaluationNotes": "Patient care is scored at level 6 for highly specialised advice on patient care across the organisation's digital services.", "selfAssessmentFile": "chief-clinical-information-officer--band-8d--deputy-chief-clinical-information-officer.tsv" }, { "id": "chief-clinical-information-officer", "slug": "chief-clinical-information-officer", "title": "Chief clinical information officer", "band": "9", "summary": "The organisation's senior clinical leader for digital, accountable for the clinical direction of its digital services and for leading clinical informatics, with corporate influence over clinical safety.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Set the clinical digital strategy and make sure it supports the organisation's clinical and care strategy.", "Advise the board and executive team on the clinical risk, benefit, and priority of digital investment.", "Lead the clinical informatics function and the clinical design authority, and oversee clinical safety for health IT.", "Lead clinical leaders across the organisation and its partners through large-scale digital change.", "Make sure patient safety, clinical evidence, and staff experience shape every major digital decision.", "Represent the organisation in professional, academic, and cross-organisation clinical digital networks." ], "qualifications": [ "Current registration with a clinical professional body, with extensive clinical and senior leadership experience.", "Extensive experience of leading clinical digital strategy and change at organisation level." ], "skills": [ { "id": "clin-professional-practice", "slug": "clin-professional-practice", "level": "expert", "levelNumber": 4 }, { "id": "clinical-leadership-in-digital", "slug": "clinical-leadership-in-digital", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "expert", "levelNumber": 4 }, { "id": "clin-digital-health-evaluation", "slug": "clin-digital-health-evaluation", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "expert", "levelNumber": 4 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "6", "policy": "6", "financial-resources": "4", "people": "4", "information-resources": "6", "research": "2", "freedom-to-act": "6", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 755, "jobEvaluationNotes": "Patient care is scored at level 6 rather than 7 because the CCIO advises on, but is not usually accountable for delivering, clinical services. Financial and people responsibility are lower than other executive roles because large digital budgets and teams usually sit with the chief digital or information officer.", "selfAssessmentFile": "chief-clinical-information-officer--band-9--chief-clinical-information-officer.tsv" } ], "sources": [] }, { "id": "records-officer", "slug": "records-officer", "title": "Health records officer", "family": "information-governance", "summary": "Health records staff make sure that patient and corporate records are created, stored, tracked, retrieved, and disposed of correctly, whether they are on paper or in digital systems. They keep records available for care, protect them from loss and unauthorised access, and support the move from paper to digital records.", "healthContext": [ "Patient records must be available when clinicians need them, so delays or lost records can directly affect care.", "Records contain highly confidential information, so staff follow strict confidentiality and access rules and may regularly read distressing content.", "Most organisations hold both paper and digital records, so the role includes scanning, indexing, and managing hybrid records.", "Records must be kept for set periods under retention schedules and then archived or destroyed securely, with an audit trail.", "Records teams often process requests for access to health records, which have legal time limits." ], "pcfRole": null, "esco": [ "14eb2c85-fce5-40b6-bcd0-46ac99994b0d", "983c2816-a339-4817-97f4-151a9ff3e64d" ], "levels": [ { "id": "records-assistant", "slug": "records-assistant", "title": "Records assistant", "band": "2", "summary": "Files, retrieves, tracks, scans, and prepares records, following set procedures with supervision close by.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "File, retrieve, and track paper records, and prepare them for clinics and requests.", "Scan and index records into the electronic records system, checking quality.", "Enter and update record details accurately in tracking systems.", "Keep records secure and report any lost records or breaches straight away.", "Move and store records safely, including boxes and trolleys of case notes." ], "qualifications": [ "Good literacy, numeracy, and keyboard skills." ], "skills": [ { "id": "health-records-management", "slug": "health-records-management", "level": "awareness", "levelNumber": 1 }, { "id": "ig-records-retention", "slug": "ig-records-retention", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "ig-confidentiality-and-sharing", "slug": "ig-confidentiality-and-sharing", "level": "awareness", "levelNumber": 1 }, { "id": "corp-administration", "slug": "corp-administration", "level": "awareness", "levelNumber": 1 }, { "id": "corp-office-software", "slug": "corp-office-software", "level": "awareness", "levelNumber": 1 }, { "id": "data-quality", "slug": "data-quality", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "2", "analytical": "2", "planning": "1", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "1", "people": "1", "information-resources": "2", "research": "1", "freedom-to-act": "2", "physical-effort": "3", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 181, "jobEvaluationNotes": "Physical skills are scored at level 3 for fast, accurate scanning and data entry. Physical effort reflects frequent moving of records.", "selfAssessmentFile": "records-officer--band-2--records-assistant.tsv" }, { "id": "records-officer", "slug": "records-officer", "title": "Records officer", "band": "3", "summary": "Handles a range of records processes, some non-routine, such as tracing missing records, preparing records for access requests, and applying retention schedules.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Trace missing records and resolve tracking problems.", "Prepare records for access requests, checking that they are complete before review.", "Apply retention schedules and prepare records for archiving or secure destruction.", "Check scanned records for quality and fix indexing errors.", "Answer enquiries from clinicians, care staff, and patients about records.", "Show new records assistants how to follow procedures." ], "qualifications": [ "Experience of records or administrative work, or a level 3 qualification in business administration or equivalent experience." ], "skills": [ { "id": "health-records-management", "slug": "health-records-management", "level": "working", "levelNumber": 2 }, { "id": "ig-records-retention", "slug": "ig-records-retention", "level": "working", "levelNumber": 2 }, { "id": "ig-information-rights-requests", "slug": "ig-information-rights-requests", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "ig-confidentiality-and-sharing", "slug": "ig-confidentiality-and-sharing", "level": "working", "levelNumber": 2 }, { "id": "corp-correspondence-management", "slug": "corp-correspondence-management", "level": "working", "levelNumber": 2 }, { "id": "data-quality", "slug": "data-quality", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "3", "knowledge": "3", "analytical": "2", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "2", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "3", "mental-effort": "2", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 234, "jobEvaluationNotes": "Emotional effort reflects frequent indirect exposure to distressing content in health records.", "selfAssessmentFile": "records-officer--band-3--records-officer.tsv" }, { "id": "senior-records-officer", "slug": "senior-records-officer", "title": "Senior records officer", "band": "4", "summary": "Supervises a records team day to day and runs records processes such as access requests, audits, and retention reviews.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Supervise records staff day to day, allocating work and checking quality.", "Process requests for access to health records within legal time limits, under the guidance of information governance colleagues.", "Run record-keeping and tracking audits and report the results.", "Keep records tracking and electronic records systems accurate and up to date.", "Train staff in records procedures and confidentiality.", "Investigate lost records and other incidents, and recommend improvements." ], "qualifications": [ "Substantial experience of health records work, or a relevant qualification at foundation degree level or equivalent experience." ], "skills": [ { "id": "health-records-management", "slug": "health-records-management", "level": "working", "levelNumber": 2 }, { "id": "ig-records-retention", "slug": "ig-records-retention", "level": "working", "levelNumber": 2 }, { "id": "ig-information-rights-requests", "slug": "ig-information-rights-requests", "level": "working", "levelNumber": 2 }, { "id": "ig-confidentiality-and-sharing", "slug": "ig-confidentiality-and-sharing", "level": "working", "levelNumber": 2 }, { "id": "ig-incident-management", "slug": "ig-incident-management", "level": "working", "levelNumber": 2 }, { "id": "data-quality", "slug": "data-quality", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 291, "jobEvaluationNotes": "", "selfAssessmentFile": "records-officer--band-4--senior-records-officer.tsv" }, { "id": "health-records-manager", "slug": "health-records-manager", "title": "Health records manager", "band": "5", "summary": "Manages the health records service, its staff, systems, and procedures, and leads improvement, including the move from paper to digital records.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Manage the health records service, its staff, and its performance.", "Write and maintain records procedures, in line with records management policy and standards.", "Manage records tracking and electronic records systems for several services.", "Lead scanning and digitisation projects and the move to digital records.", "Run the retention and disposal programme and records audits.", "Advise clinicians, managers, and information governance colleagues on records management." ], "qualifications": [ "A degree or professional qualification in records or information management, or equivalent experience.", "Experience of supervising a records team." ], "skills": [ { "id": "health-records-management", "slug": "health-records-management", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-records-retention", "slug": "ig-records-retention", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-information-rights-requests", "slug": "ig-information-rights-requests", "level": "working", "levelNumber": 2 }, { "id": "ig-compliance-assurance", "slug": "ig-compliance-assurance", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "data-quality", "slug": "data-quality", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "project-management", "slug": "project-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "3", "physical-skills": "2", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "1", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 376, "jobEvaluationNotes": "Information resources is scored at level 5 because running records systems for several services is the main duty.", "selfAssessmentFile": "records-officer--band-5--health-records-manager.tsv" } ], "sources": [] }, { "id": "information-governance-officer", "slug": "information-governance-officer", "title": "Information governance officer", "family": "information-governance", "summary": "Information governance staff help the organisation handle personal and health information lawfully, securely, and ethically. They advise teams on data protection and confidentiality, handle information rights requests, support data protection impact assessments, manage data breaches, and gather the evidence that shows the organisation meets information governance standards.", "healthContext": [ "Data protection law gives health information extra protection, so the bar for lawful use, security, and transparency is high.", "Digital health services often share data across many care organisations, so information sharing agreements and data flows need careful review.", "Patients and the public have legal rights to access their records and the organisation's information, with strict time limits.", "Data breaches involving health information can cause real harm and distress, so incidents need fast, careful handling.", "New uses of data, such as analytics, research, and AI, raise questions of consent, confidentiality, and public trust." ], "pcfRole": null, "esco": [ "1619d7f3-7d95-407c-a20e-47745bfcde73", "ef5b17a5-3ca8-4965-bd3d-61c4aca490d1" ], "levels": [ { "id": "information-governance-officer", "slug": "information-governance-officer", "title": "Information governance officer", "band": "4", "summary": "Supports the information governance team with information rights requests, incident logging, training records, and evidence gathering, following set procedures.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Log, acknowledge, and track information rights requests, and gather information for responses.", "Log data breaches and near misses, and gather the facts for review.", "Keep information governance registers up to date, such as the information asset register and data flow map.", "Collect evidence for the annual information governance self-assessment.", "Track staff completion of information governance training.", "Answer routine information governance questions from staff." ], "qualifications": [ "Experience of administrative or records work, or a foundation level qualification in data protection or equivalent experience." ], "skills": [ { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "ig-information-rights-requests", "slug": "ig-information-rights-requests", "level": "working", "levelNumber": 2 }, { "id": "ig-incident-management", "slug": "ig-incident-management", "level": "working", "levelNumber": 2 }, { "id": "ig-compliance-assurance", "slug": "ig-compliance-assurance", "level": "working", "levelNumber": 2 }, { "id": "ig-confidentiality-and-sharing", "slug": "ig-confidentiality-and-sharing", "level": "working", "levelNumber": 2 }, { "id": "health-records-management", "slug": "health-records-management", "level": "awareness", "levelNumber": 1 }, { "id": "corp-office-software", "slug": "corp-office-software", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 302, "jobEvaluationNotes": "Emotional effort reflects frequent indirect exposure to distressing content in requests, records, and breach reports.", "selfAssessmentFile": "information-governance-officer--band-4--information-governance-officer.tsv" }, { "id": "senior-information-governance-officer", "slug": "senior-information-governance-officer", "title": "Senior information governance officer", "band": "5", "summary": "Handles a caseload of information rights requests and incidents, and supports teams with data protection impact assessments and information sharing.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Handle information rights requests, including redaction and applying exemptions, within legal time limits.", "Assess and investigate data breaches and near misses, and track actions to close.", "Help project teams complete data protection impact assessments and describe data flows.", "Draft information sharing agreements and privacy notices for review.", "Deliver information governance training and briefings to staff.", "Carry out access and record-keeping audits." ], "qualifications": [ "A recognised qualification in data protection or information governance, or equivalent experience." ], "skills": [ { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "ig-information-rights-requests", "slug": "ig-information-rights-requests", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-incident-management", "slug": "ig-incident-management", "level": "working", "levelNumber": 2 }, { "id": "ig-data-protection-impact-assessment", "slug": "ig-data-protection-impact-assessment", "level": "working", "levelNumber": 2 }, { "id": "ig-confidentiality-and-sharing", "slug": "ig-confidentiality-and-sharing", "level": "working", "levelNumber": 2 }, { "id": "ig-compliance-assurance", "slug": "ig-compliance-assurance", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 364, "jobEvaluationNotes": "", "selfAssessmentFile": "information-governance-officer--band-5--senior-information-governance-officer.tsv" }, { "id": "information-governance-lead", "slug": "information-governance-lead", "title": "Information governance lead", "band": "6", "summary": "Gives expert information governance advice to a directorate or programme, leading data protection impact assessments and complex cases.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Advise product teams and services on lawful basis, consent, confidentiality, and retention.", "Review data protection impact assessments for complex systems and recommend controls.", "Handle complex or contentious information rights requests and internal reviews.", "Investigate serious data breaches and recommend whether to notify regulators.", "Review information sharing agreements with partner organisations.", "Supervise and coach information governance officers." ], "qualifications": [ "A recognised professional qualification in data protection or information governance, or equivalent experience.", "Experience of advising on data protection in a health or care setting." ], "skills": [ { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-data-protection-impact-assessment", "slug": "ig-data-protection-impact-assessment", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-information-rights-requests", "slug": "ig-information-rights-requests", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-incident-management", "slug": "ig-incident-management", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-confidentiality-and-sharing", "slug": "ig-confidentiality-and-sharing", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-compliance-assurance", "slug": "ig-compliance-assurance", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 434, "jobEvaluationNotes": "", "selfAssessmentFile": "information-governance-officer--band-6--information-governance-lead.tsv" }, { "id": "information-governance-manager", "slug": "information-governance-manager", "title": "Information governance manager", "band": "7", "summary": "Manages the information governance service day to day, including its team, casework, assurance programme, and training.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Manage the information governance team and its casework, making sure legal time limits are met.", "Plan and run the information governance assurance programme and annual self-assessment.", "Write and review information governance policies and procedures.", "Advise senior managers on information risks and keep the information risk register.", "Lead the response to serious incidents, working with security, clinical safety, and communications colleagues.", "Design and oversee information governance training for all staff." ], "qualifications": [ "A recognised professional qualification in data protection or information governance, or equivalent experience.", "Substantial experience of information governance in health or care." ], "skills": [ { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-compliance-assurance", "slug": "ig-compliance-assurance", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-data-protection-impact-assessment", "slug": "ig-data-protection-impact-assessment", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-incident-management", "slug": "ig-incident-management", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-records-retention", "slug": "ig-records-retention", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 490, "jobEvaluationNotes": "", "selfAssessmentFile": "information-governance-officer--band-7--information-governance-manager.tsv" }, { "id": "head-of-information-governance", "slug": "head-of-information-governance", "title": "Head of information governance", "band": "8a", "summary": "Leads information governance for the organisation, setting its policy and strategy and advising senior leaders on information risk and compliance.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Set the information governance strategy, policies, and framework for the organisation.", "Lead the information governance and records services and develop their staff.", "Advise the executive lead for information risk, the board, and its committees on information risk and compliance.", "Make the final decisions on complex disclosure, sharing, and breach notification questions.", "Represent the organisation with regulators, auditors, and partner organisations.", "Make sure new digital services, data uses, and AI are designed with privacy and transparency from the start." ], "qualifications": [ "A recognised professional qualification in data protection or information governance, or equivalent experience.", "Extensive experience of leading information governance in health or care." ], "skills": [ { "id": "information-governance", "slug": "information-governance", "level": "expert", "levelNumber": 4 }, { "id": "ig-compliance-assurance", "slug": "ig-compliance-assurance", "level": "expert", "levelNumber": 4 }, { "id": "ig-confidentiality-and-sharing", "slug": "ig-confidentiality-and-sharing", "level": "expert", "levelNumber": 4 }, { "id": "ig-data-protection-impact-assessment", "slug": "ig-data-protection-impact-assessment", "level": "practitioner", "levelNumber": 3 }, { "id": "health-records-management", "slug": "health-records-management", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 560, "jobEvaluationNotes": "", "selfAssessmentFile": "information-governance-officer--band-8a--head-of-information-governance.tsv" } ], "sources": [] }, { "id": "data-protection-officer", "slug": "data-protection-officer", "title": "Data protection officer", "family": "information-governance", "summary": "The data protection officer (DPO) independently monitors the organisation's compliance with data protection law, advises on its duties, and is the contact point for the regulator and for people whose data it holds. In a digital health care organisation, the DPO gives expert advice on the lawful, fair, and transparent use of health data in products, analytics, research, and data sharing.", "healthContext": [ "Data protection law gives the DPO a protected, independent position, reporting to the highest level of management, so the role must be free from conflicts of interest.", "Data protection law gives health data extra protection, and much of it is also subject to a duty of confidentiality, so the DPO advises on both.", "Large-scale processing of health data, data linkage, and AI often need data protection impact assessments and, sometimes, prior consultation with the regulator.", "Patients and the public expect transparency, so the DPO helps the organisation explain clearly how it uses their data." ], "pcfRole": null, "esco": [ "1619d7f3-7d95-407c-a20e-47745bfcde73" ], "levels": [ { "id": "deputy-data-protection-officer", "slug": "deputy-data-protection-officer", "title": "Deputy data protection officer", "band": "8a", "summary": "Supports the DPO in monitoring compliance and giving advice, leads complex casework, and deputises for the DPO.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Advise teams on data protection law, including lawful basis, transparency, and individual rights.", "Review high-risk data protection impact assessments and draft the DPO's advice.", "Monitor compliance through audits, spot checks, and reviews of records of processing.", "Lead the investigation of serious data breaches and prepare notifications to the regulator.", "Handle complex complaints and requests from individuals about their data.", "Deputise for the DPO with senior leaders and the regulator." ], "qualifications": [ "A recognised professional qualification in data protection, or equivalent experience.", "Substantial experience of data protection in health or care." ], "skills": [ { "id": "information-governance", "slug": "information-governance", "level": "expert", "levelNumber": 4 }, { "id": "ig-data-protection-impact-assessment", "slug": "ig-data-protection-impact-assessment", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-incident-management", "slug": "ig-incident-management", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-information-rights-requests", "slug": "ig-information-rights-requests", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-compliance-assurance", "slug": "ig-compliance-assurance", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-confidentiality-and-sharing", "slug": "ig-confidentiality-and-sharing", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 560, "jobEvaluationNotes": "", "selfAssessmentFile": "data-protection-officer--band-8a--deputy-data-protection-officer.tsv" }, { "id": "data-protection-officer", "slug": "data-protection-officer", "title": "Data protection officer", "band": "8b", "summary": "The organisation's statutory data protection officer, independently monitoring compliance, advising senior leaders and the board, and acting as the contact point for the regulator and the public.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Monitor the organisation's compliance with data protection law and its own policies, independently.", "Advise the board, senior leaders, and teams on their data protection duties.", "Give formal advice on high-risk data protection impact assessments, and decide when to consult the regulator.", "Act as the contact point for the regulator and for people whose data the organisation holds.", "Oversee breach notification decisions and the organisation's response to regulator enquiries.", "Report on data protection compliance and risk to the board and its committees." ], "qualifications": [ "A recognised professional qualification in data protection, or equivalent experience.", "Extensive experience of data protection law and practice, including in health or care." ], "skills": [ { "id": "information-governance", "slug": "information-governance", "level": "expert", "levelNumber": 4 }, { "id": "ig-data-protection-impact-assessment", "slug": "ig-data-protection-impact-assessment", "level": "expert", "levelNumber": 4 }, { "id": "ig-incident-management", "slug": "ig-incident-management", "level": "expert", "levelNumber": 4 }, { "id": "ig-compliance-assurance", "slug": "ig-compliance-assurance", "level": "expert", "levelNumber": 4 }, { "id": "ig-confidentiality-and-sharing", "slug": "ig-confidentiality-and-sharing", "level": "practitioner", "levelNumber": 3 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "6", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 593, "jobEvaluationNotes": "Freedom to act is scored at level 6 because data protection law requires the DPO to act independently and to interpret the law and policy without instruction.", "selfAssessmentFile": "data-protection-officer--band-8b--data-protection-officer.tsv" }, { "id": "senior-data-protection-officer", "slug": "senior-data-protection-officer", "title": "Senior data protection officer", "band": "8c", "summary": "The data protection officer for a large organisation or a group of organisations that share a DPO, leading the data protection function and setting its standards.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Act as the statutory DPO for a large organisation or a group of care organisations.", "Lead the data protection function, its staff, and its work programme.", "Set the data protection framework and standards across the organisation or group.", "Give the final advice on the highest-risk processing, such as large-scale data linkage and AI.", "Lead engagement with the regulator, partners, and patient and public groups on data use.", "Report to the board on data protection risk, compliance, and public trust." ], "qualifications": [ "A recognised professional qualification in data protection, or equivalent experience.", "Extensive experience as a data protection officer in a large or complex organisation." ], "skills": [ { "id": "information-governance", "slug": "information-governance", "level": "expert", "levelNumber": 4 }, { "id": "ig-data-protection-impact-assessment", "slug": "ig-data-protection-impact-assessment", "level": "expert", "levelNumber": 4 }, { "id": "ig-compliance-assurance", "slug": "ig-compliance-assurance", "level": "expert", "levelNumber": 4 }, { "id": "ig-confidentiality-and-sharing", "slug": "ig-confidentiality-and-sharing", "level": "expert", "levelNumber": 4 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "3", "people": "4", "information-resources": "6", "research": "2", "freedom-to-act": "6", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 644, "jobEvaluationNotes": "Information resources is scored at level 6 because the job oversees how personal data is processed across the whole organisation or group.", "selfAssessmentFile": "data-protection-officer--band-8c--senior-data-protection-officer.tsv" } ], "sources": [] }, { "id": "finance-officer", "slug": "finance-officer", "title": "Finance officer", "family": "finance", "summary": "Finance officers keep the organisation's day-to-day finances accurate and under control. They process and record invoices, payments, income, and journals, reconcile ledgers and bank accounts, and help budget holders and suppliers with their queries. In a digital health care organisation much of this work involves technology suppliers, software licences, and cloud services, often paid from public funding with strict rules on how it is spent.", "healthContext": [ "The organisation spends public money, so every payment must be properly approved, recorded, and able to stand up to audit.", "Many invoices are for software licences, cloud hosting, and support contracts, which need checking against contract terms, usage, and the right capital or revenue code.", "Prompt and accurate payment matters, because small suppliers and care providers may depend on it.", "Finance staff see personal information, such as staff expenses and payments to patients or care providers, and must handle it under information governance rules.", "Fraud risks, such as false requests to change supplier bank details, target public bodies, so officers follow strict checks." ], "pcfRole": null, "esco": [ "bfe142b9-a049-4d41-89c4-fd2f34ac56b6" ], "levels": [ { "id": "finance-assistant", "slug": "finance-assistant", "title": "Finance assistant", "band": "2", "summary": "Finance assistants process routine financial transactions, such as supplier invoices, receipts, and expense claims, following set procedures with supervision close by.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Enter supplier invoices, credit notes, and receipts accurately into the finance system.", "Match invoices to purchase orders and goods receipts, and chase missing approvals.", "Check staff expense claims against policy and supporting receipts.", "Answer routine queries from suppliers and staff by phone and email.", "File and scan financial documents so they can be found for audit.", "Follow financial procedures and information governance rules, and report anything unusual." ], "qualifications": [ "Good numeracy and keyboard skills, gained through education or work experience.", "Willingness to work towards an entry-level accounting qualification, or equivalent experience." ], "skills": [ { "id": "fin-financial-transactions", "slug": "fin-financial-transactions", "level": "awareness", "levelNumber": 1 }, { "id": "fin-financial-systems", "slug": "fin-financial-systems", "level": "awareness", "levelNumber": 1 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "awareness", "levelNumber": 1 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "2", "analytical": "2", "planning": "1", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "2", "people": "1", "information-resources": "2", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 183, "jobEvaluationNotes": "Physical skills is level 3 for the speed and accuracy of high-volume data entry. Financial resources is level 2 because the job handles payment information and checks small claims.", "selfAssessmentFile": "finance-officer--band-2--finance-assistant.tsv" }, { "id": "finance-officer", "slug": "finance-officer", "title": "Finance officer", "band": "3", "summary": "Finance officers run a part of the transaction cycle, such as accounts payable, accounts receivable, or cash, resolving non-routine issues and reconciling their ledger.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Process a range of transactions, including payment runs, refunds, sales invoices, and journals.", "Reconcile supplier statements, bank accounts, and control accounts, and clear differences.", "Check that technology invoices match contract terms, such as licence numbers and billing periods.", "Carry out supplier bank detail change checks and other anti-fraud controls.", "Chase overdue debts and resolve disputed invoices with suppliers and budget holders.", "Show new finance assistants how to do routine tasks." ], "qualifications": [ "An entry-level accounting qualification, or equivalent experience of financial processing." ], "skills": [ { "id": "fin-financial-transactions", "slug": "fin-financial-transactions", "level": "working", "levelNumber": 2 }, { "id": "fin-financial-systems", "slug": "fin-financial-systems", "level": "working", "levelNumber": 2 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "working", "levelNumber": 2 }, { "id": "fin-treasury-and-cash", "slug": "fin-treasury-and-cash", "level": "awareness", "levelNumber": 1 }, { "id": "fin-tax", "slug": "fin-tax", "level": "awareness", "levelNumber": 1 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "3", "analytical": "2", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "3", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 232, "jobEvaluationNotes": "Financial resources is level 3 because the job prepares and releases payment runs and authorises payments within set limits.", "selfAssessmentFile": "finance-officer--band-3--finance-officer.tsv" }, { "id": "senior-finance-officer", "slug": "senior-finance-officer", "title": "Senior finance officer", "band": "4", "summary": "Senior finance officers handle the more complex financial processing and reconciliations, support month-end and year-end, and help budget holders understand their spending.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Prepare month-end entries, such as accruals and prepayments for annual software and support contracts.", "Investigate and clear complex reconciling items and aged balances.", "Prepare sales tax returns and reconciliations under supervision.", "Produce standard budget reports and explain them to budget holders.", "Check that spending is coded correctly between capital and revenue, and raise questions with the accountants.", "Supervise and check the work of finance officers and assistants day to day.", "Suggest improvements to financial procedures and system workflows." ], "qualifications": [ "An intermediate accounting qualification, or equivalent experience.", "Experience of financial processing and reconciliations." ], "skills": [ { "id": "fin-financial-transactions", "slug": "fin-financial-transactions", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-financial-reporting", "slug": "fin-financial-reporting", "level": "awareness", "levelNumber": 1 }, { "id": "fin-management-accounting", "slug": "fin-management-accounting", "level": "awareness", "levelNumber": 1 }, { "id": "fin-financial-systems", "slug": "fin-financial-systems", "level": "working", "levelNumber": 2 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "working", "levelNumber": 2 }, { "id": "fin-tax", "slug": "fin-tax", "level": "working", "levelNumber": 2 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "3", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 286, "jobEvaluationNotes": "", "selfAssessmentFile": "finance-officer--band-4--senior-finance-officer.tsv" }, { "id": "finance-team-leader", "slug": "finance-team-leader", "title": "Finance team leader", "band": "5", "summary": "Finance team leaders manage a transactional finance team or work as finance analysts, making sure processes are accurate, controlled, and efficient, and that reporting is ready on time.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead a transactional finance team, planning its work to meet payment, debt, and month-end deadlines.", "Manage a ledger or financial process, and report its performance, such as payment times and aged debt.", "Test and improve financial controls, and provide evidence to internal and external auditors.", "Prepare balance sheet reconciliations and working papers for the annual accounts.", "Improve processes, for example by automating invoice matching or introducing self-service for budget holders.", "Train, support, and review the work of staff in the team." ], "qualifications": [ "An intermediate or advanced accounting qualification, or equivalent experience.", "Experience of leading or coordinating financial processes." ], "skills": [ { "id": "fin-financial-transactions", "slug": "fin-financial-transactions", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-financial-reporting", "slug": "fin-financial-reporting", "level": "working", "levelNumber": 2 }, { "id": "fin-management-accounting", "slug": "fin-management-accounting", "level": "working", "levelNumber": 2 }, { "id": "fin-financial-systems", "slug": "fin-financial-systems", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-tax", "slug": "fin-tax", "level": "working", "levelNumber": 2 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 376, "jobEvaluationNotes": "People is level 3 because the job manages a small finance team day to day. A finance analyst at this band would score people at level 2 and analytical at level 4.", "selfAssessmentFile": "finance-officer--band-5--finance-team-leader.tsv" } ], "sources": [] }, { "id": "payroll-officer", "slug": "payroll-officer", "title": "Payroll officer", "family": "finance", "summary": "Payroll officers make sure every member of staff is paid accurately and on time. They process starters, leavers, and changes, calculate pay and deductions, run payroll checks, and answer pay queries. In a digital health care organisation the payroll may include clinical, digital, and corporate staff on different contracts and pay rules, and it is often run on a shared or outsourced payroll system that the team must check and assure.", "healthContext": [ "Clinical staff may have complex pay, such as unsocial hours, on-call, and multiple contracts, which payroll must calculate correctly.", "Pay rules and annual pay awards are often set nationally or by funders, and must be applied promptly and accurately.", "Payroll is usually the organisation's largest single cost, so errors and fraud have a big effect on public money and on staff trust.", "Payroll data is highly sensitive personal information, including health, family, and bank details, so information governance is central to the job.", "Payroll depends on accurate data from workforce and rostering systems, so officers work closely with HR and system teams." ], "pcfRole": null, "esco": [ "ade351da-7bda-424e-8682-bbdcab2a25be" ], "levels": [ { "id": "payroll-officer", "slug": "payroll-officer", "title": "Payroll officer", "band": "3", "summary": "Payroll officers process pay changes and calculate pay for a group of staff, following procedures and checking their work before each payroll closes.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Enter starters, leavers, and contract changes into the payroll system from authorised forms.", "Calculate pay, including overtime, enhancements, sickness, and family leave payments.", "Apply tax, pension, and other deductions correctly.", "Answer pay queries from staff and managers tactfully and confidentially.", "Check payroll outputs for errors and correct them before the payroll closes.", "Follow payroll controls and information governance rules." ], "qualifications": [ "An entry-level payroll qualification, or equivalent experience of payroll processing." ], "skills": [ { "id": "fin-payroll", "slug": "fin-payroll", "level": "working", "levelNumber": 2 }, { "id": "fin-financial-systems", "slug": "fin-financial-systems", "level": "working", "levelNumber": 2 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "awareness", "levelNumber": 1 }, { "id": "fin-tax", "slug": "fin-tax", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "3", "analytical": "2", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "3", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 232, "jobEvaluationNotes": "Financial resources is level 3 because the job processes the pay that the organisation releases to staff. Physical skills is level 3 for fast and accurate data entry.", "selfAssessmentFile": "payroll-officer--band-3--payroll-officer.tsv" }, { "id": "senior-payroll-officer", "slug": "senior-payroll-officer", "title": "Senior payroll officer", "band": "4", "summary": "Senior payroll officers handle complex payroll cases, check the work of payroll officers, and help run payroll reconciliations and returns.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Resolve complex pay cases, such as back pay, multiple contracts, and salary sacrifice.", "Recover overpayments sensitively and in line with policy.", "Reconcile payroll to the ledger, and prepare tax and pension reconciliations.", "Check the work of payroll officers and sign off sections of the payroll.", "Test pay award and rule changes in the payroll system before they go live.", "Train payroll officers and give basic pay advice to managers." ], "qualifications": [ "An intermediate payroll qualification, or equivalent experience." ], "skills": [ { "id": "fin-payroll", "slug": "fin-payroll", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-financial-systems", "slug": "fin-financial-systems", "level": "working", "levelNumber": 2 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "working", "levelNumber": 2 }, { "id": "fin-tax", "slug": "fin-tax", "level": "working", "levelNumber": 2 }, { "id": "fin-financial-transactions", "slug": "fin-financial-transactions", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "3", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 286, "jobEvaluationNotes": "", "selfAssessmentFile": "payroll-officer--band-4--senior-payroll-officer.tsv" }, { "id": "payroll-team-leader", "slug": "payroll-team-leader", "title": "Payroll team leader", "band": "5", "summary": "Payroll team leaders manage the payroll team day to day, run the full payroll cycle, and make sure statutory reporting and pension returns are accurate and on time.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Plan and run the payroll cycle, making sure cut-offs, checks, and payment deadlines are met.", "Sign off payroll checks and investigate significant variances.", "Manage statutory payroll reporting and pension returns.", "Manage the payroll team day to day, including workload, training, and quality checks.", "Work with HR and rostering teams to improve the quality and timeliness of pay data.", "Answer escalated pay queries and complaints." ], "qualifications": [ "An advanced payroll qualification, or equivalent experience.", "Experience of running a full payroll." ], "skills": [ { "id": "fin-payroll", "slug": "fin-payroll", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-financial-systems", "slug": "fin-financial-systems", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-tax", "slug": "fin-tax", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "data-quality", "slug": "data-quality", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 376, "jobEvaluationNotes": "", "selfAssessmentFile": "payroll-officer--band-5--payroll-team-leader.tsv" }, { "id": "payroll-manager", "slug": "payroll-manager", "title": "Payroll manager", "band": "6", "summary": "Payroll managers are responsible for the organisation's payroll service, whether run in house or by a provider, and assure leaders that pay is accurate, lawful, and well controlled.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Manage the payroll service and its team, and report on performance and accuracy.", "Manage the contract and relationship with any payroll provider or shared service.", "Set payroll controls, such as approval limits, exception reports, and separation of duties.", "Plan for changes in pay rules, pay awards, pensions, and tax, and make sure they are applied correctly.", "Lead payroll system changes and upgrades, working with system and HR teams.", "Provide payroll information for budgets, forecasts, and the annual accounts.", "Lead the response to payroll failures and serious errors." ], "qualifications": [ "An advanced payroll qualification or a recognised accountancy qualification, or equivalent experience.", "Experience of managing a payroll service." ], "skills": [ { "id": "fin-payroll", "slug": "fin-payroll", "level": "expert", "levelNumber": 4 }, { "id": "fin-financial-systems", "slug": "fin-financial-systems", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-tax", "slug": "fin-tax", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "4", "people": "3", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 457, "jobEvaluationNotes": "Financial resources is level 4 because the job is responsible for the organisation's whole payroll, its largest cost. People is level 3 because the payroll team is small.", "selfAssessmentFile": "payroll-officer--band-6--payroll-manager.tsv" } ], "sources": [] }, { "id": "management-accountant", "slug": "management-accountant", "title": "Management accountant", "family": "finance", "summary": "Management accountants give managers the financial information and advice they need to plan, control spending, and make good decisions. They set and monitor budgets, forecast spending, cost services, and build the financial case for investment. In a digital health care organisation they work closely with digital programmes and product teams, where getting capital and revenue, whole-life costs, and value for money right is central to good decisions.", "healthContext": [ "Digital programmes are often funded from a mix of capital and revenue, ring-fenced, or time-limited funding, each with its own rules on what it can be spent on.", "The move from owned systems to cloud services and subscriptions shifts costs from capital to revenue, which affects budgets, business cases, and funding bids.", "Investment decisions must show value for money for public funds and benefits for patients, clinicians, and care staff, not only financial savings.", "Contracts for software, hosting, and support often run for several years, so forecasts must include running costs long after go-live.", "Budget holders in digital and clinical teams may not be finance specialists, so clear, practical advice is a large part of the job." ], "pcfRole": null, "esco": [ "eda0d957-3c3c-4139-b89a-a18bc9e18897", "4e4a291d-1d38-4c5a-812a-5827d0691b11" ], "levels": [ { "id": "trainee-management-accountant", "slug": "trainee-management-accountant", "title": "Trainee management accountant", "band": "5", "summary": "Trainee management accountants, sometimes called finance analysts, produce budget reports and analysis for a set of budget holders while working towards a recognised accountancy qualification.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Prepare monthly budget reports for a group of budget holders and explain the main variances.", "Post month-end journals, accruals, and corrections to make sure reports are accurate.", "Check that spending is coded correctly between cost centres, projects, and capital and revenue.", "Collect forecast information and update forecasts with budget holders.", "Build cost information for business cases under guidance.", "Work towards a recognised accountancy qualification." ], "qualifications": [ "A degree or intermediate accounting qualification, and working towards a recognised accountancy qualification, or equivalent experience." ], "skills": [ { "id": "fin-management-accounting", "slug": "fin-management-accounting", "level": "working", "levelNumber": 2 }, { "id": "fin-financial-planning-and-forecasting", "slug": "fin-financial-planning-and-forecasting", "level": "working", "levelNumber": 2 }, { "id": "fin-business-cases", "slug": "fin-business-cases", "level": "awareness", "levelNumber": 1 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "working", "levelNumber": 2 }, { "id": "fin-financial-systems", "slug": "fin-financial-systems", "level": "working", "levelNumber": 2 }, { "id": "fin-financial-transactions", "slug": "fin-financial-transactions", "level": "working", "levelNumber": 2 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 367, "jobEvaluationNotes": "Knowledge is scored at the level the job needs once training is far enough along to do the work. Financial resources is level 3 for monitoring delegated budgets.", "selfAssessmentFile": "management-accountant--band-5--trainee-management-accountant.tsv" }, { "id": "management-accountant", "slug": "management-accountant", "title": "Management accountant", "band": "6", "summary": "Management accountants are qualified accountants who run budget setting, monitoring, and forecasting for a directorate or group of services, and advise budget holders on their finances.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead the monthly reporting and forecasting cycle for a directorate or group of services.", "Advise budget holders on spending, risks, and actions to stay within budget.", "Prepare annual budgets, including staff costs, contracts, and licences.", "Apply capital and revenue rules to digital spending, such as software development, licences, and hardware.", "Build financial models for business cases and options appraisals.", "Supervise and develop trainee accountants." ], "qualifications": [ "A recognised accountancy qualification, or equivalent experience." ], "skills": [ { "id": "fin-management-accounting", "slug": "fin-management-accounting", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-financial-planning-and-forecasting", "slug": "fin-financial-planning-and-forecasting", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-business-cases", "slug": "fin-business-cases", "level": "working", "levelNumber": 2 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "working", "levelNumber": 2 }, { "id": "fin-financial-systems", "slug": "fin-financial-systems", "level": "working", "levelNumber": 2 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 437, "jobEvaluationNotes": "", "selfAssessmentFile": "management-accountant--band-6--management-accountant.tsv" }, { "id": "senior-management-accountant", "slug": "senior-management-accountant", "title": "Senior management accountant", "band": "7", "summary": "Senior management accountants lead the financial management of a large directorate or major digital programme, including complex forecasting, costing, and business cases.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead budget setting and forecasting for a large directorate or major digital programme.", "Model scenarios, such as funding changes, delivery delays, and the shift from capital to cloud subscription costs.", "Lead the financial case for significant investments, including whole-life costs, benefits, and value for money.", "Build service and product costing, such as the full cost of running a digital service.", "Present financial performance and risks to senior managers and programme boards.", "Manage a small team of accountants and trainees." ], "qualifications": [ "A recognised accountancy qualification, with substantial post-qualification experience, or equivalent." ], "skills": [ { "id": "fin-management-accounting", "slug": "fin-management-accounting", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-financial-planning-and-forecasting", "slug": "fin-financial-planning-and-forecasting", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-business-cases", "slug": "fin-business-cases", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:financial-management-for-digital-data-and-technology", "slug": "pcf-financial-management-for-digital-data-and-technology", "level": "working", "levelNumber": 2 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "4", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 495, "jobEvaluationNotes": "Financial resources is level 4 because the job sets the budget for a directorate or programme with its budget holders.", "selfAssessmentFile": "management-accountant--band-7--senior-management-accountant.tsv" }, { "id": "finance-business-partner", "slug": "finance-business-partner", "title": "Finance business partner", "band": "8a", "summary": "Finance business partners work as part of a directorate's leadership, often digital, data, and technology, turning financial information into decisions and making sure investment delivers value for money.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Act as the senior finance adviser to a directorate's leadership team, such as digital, data, and technology.", "Lead the directorate's financial plan, linking spending to priorities, workforce, and investment.", "Challenge and support leaders on value for money, including supplier spending, licence use, and cloud costs.", "Lead business cases for major digital investments and represent finance at investment boards.", "Make sure digital spending meets funding rules, spending controls, and capital and revenue limits.", "Line manage management accountants who support the directorate." ], "qualifications": [ "A recognised accountancy qualification, with extensive post-qualification experience, including business partnering." ], "skills": [ { "id": "fin-management-accounting", "slug": "fin-management-accounting", "level": "expert", "levelNumber": 4 }, { "id": "fin-financial-planning-and-forecasting", "slug": "fin-financial-planning-and-forecasting", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-business-cases", "slug": "fin-business-cases", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:financial-management-for-digital-data-and-technology", "slug": "pcf-financial-management-for-digital-data-and-technology", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "5", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 578, "jobEvaluationNotes": "Financial resources is level 5 because the job sets budgets across several services in a directorate.", "selfAssessmentFile": "management-accountant--band-8a--finance-business-partner.tsv" }, { "id": "head-of-management-accounts", "slug": "head-of-management-accounts", "title": "Head of management accounts", "band": "8b", "summary": "Heads of management accounts lead the organisation's budgeting, forecasting, and management reporting, and the team of business partners and accountants who deliver it.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead the organisation's annual budget setting and in-year forecasting.", "Design management reporting, costing, and performance information for the board and executive.", "Set business case and investment appraisal standards, including for digital investment.", "Advise directors on financial risks, savings plans, and the choices needed to stay within funding.", "Lead and develop the business partnering and management accounts teams.", "Improve budgeting and reporting tools, including self-service reporting for budget holders." ], "qualifications": [ "A recognised accountancy qualification, with extensive post-qualification experience, including leading a finance team." ], "skills": [ { "id": "fin-management-accounting", "slug": "fin-management-accounting", "level": "expert", "levelNumber": 4 }, { "id": "fin-financial-planning-and-forecasting", "slug": "fin-financial-planning-and-forecasting", "level": "expert", "levelNumber": 4 }, { "id": "fin-business-cases", "slug": "fin-business-cases", "level": "expert", "levelNumber": 4 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-financial-systems", "slug": "fin-financial-systems", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:financial-management-for-digital-data-and-technology", "slug": "pcf-financial-management-for-digital-data-and-technology", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "5", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 607, "jobEvaluationNotes": "", "selfAssessmentFile": "management-accountant--band-8b--head-of-management-accounts.tsv" } ], "sources": [] }, { "id": "financial-accountant", "slug": "financial-accountant", "title": "Financial accountant", "family": "finance", "summary": "Financial accountants make sure the organisation's accounts are complete, accurate, and follow accounting standards and public sector reporting rules. They manage the balance sheet, prepare the annual accounts and statutory returns, manage cash and treasury, account for assets, and work with auditors. In a digital health care organisation, much of the complexity comes from accounting for software, data assets, cloud arrangements, and multi-year technology contracts.", "healthContext": [ "Accounting for digital spending needs judgement, for example whether software development, configuration of cloud services, or licences can be treated as capital assets.", "The organisation must account for public money to funders and oversight bodies, often against strict capital and cash limits.", "Multi-year licence and support contracts create prepayments, commitments, and sometimes leases that must be accounted for correctly.", "Intangible assets, such as software the organisation builds, need valuing, depreciating, and reviewing for impairment as products change.", "External audit of public bodies is thorough and public, so evidence and working papers must be of a high standard." ], "pcfRole": null, "esco": [ "eda0d957-3c3c-4139-b89a-a18bc9e18897", "78db356f-a96a-4456-ab29-2de62e52f830" ], "levels": [ { "id": "trainee-financial-accountant", "slug": "trainee-financial-accountant", "title": "Trainee financial accountant", "band": "5", "summary": "Trainee financial accountants prepare balance sheet reconciliations, journals, and working papers for the accounts while working towards a recognised accountancy qualification.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Prepare balance sheet reconciliations and clear reconciling items.", "Post month-end and year-end journals, such as accruals, prepayments, and depreciation.", "Maintain the fixed asset register, including software and hardware assets.", "Prepare working papers and evidence for the annual accounts and audit.", "Prepare cash flow information and bank reconciliations.", "Work towards a recognised accountancy qualification." ], "qualifications": [ "A degree or intermediate accounting qualification, and working towards a recognised accountancy qualification, or equivalent experience." ], "skills": [ { "id": "fin-financial-reporting", "slug": "fin-financial-reporting", "level": "working", "levelNumber": 2 }, { "id": "fin-financial-transactions", "slug": "fin-financial-transactions", "level": "working", "levelNumber": 2 }, { "id": "fin-treasury-and-cash", "slug": "fin-treasury-and-cash", "level": "working", "levelNumber": 2 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "working", "levelNumber": 2 }, { "id": "fin-tax", "slug": "fin-tax", "level": "awareness", "levelNumber": 1 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "working", "levelNumber": 2 }, { "id": "fin-financial-systems", "slug": "fin-financial-systems", "level": "working", "levelNumber": 2 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 367, "jobEvaluationNotes": "Knowledge is scored at the level the job needs once training is far enough along to do the work.", "selfAssessmentFile": "financial-accountant--band-5--trainee-financial-accountant.tsv" }, { "id": "financial-accountant", "slug": "financial-accountant", "title": "Financial accountant", "band": "6", "summary": "Financial accountants are qualified accountants who manage the balance sheet and prepare sections of the annual accounts, statutory returns, and tax returns.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Manage the month-end and year-end close for the balance sheet.", "Prepare sections of the annual accounts and supporting notes.", "Account for capital spending, including deciding which digital costs can be capitalised.", "Prepare sales tax returns and advise on the tax treatment of contracts.", "Answer auditors' questions and agree actions on their findings.", "Supervise and develop trainee accountants." ], "qualifications": [ "A recognised accountancy qualification, or equivalent experience." ], "skills": [ { "id": "fin-financial-reporting", "slug": "fin-financial-reporting", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-treasury-and-cash", "slug": "fin-treasury-and-cash", "level": "working", "levelNumber": 2 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-tax", "slug": "fin-tax", "level": "working", "levelNumber": 2 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "working", "levelNumber": 2 }, { "id": "fin-financial-systems", "slug": "fin-financial-systems", "level": "working", "levelNumber": 2 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 437, "jobEvaluationNotes": "", "selfAssessmentFile": "financial-accountant--band-6--financial-accountant.tsv" }, { "id": "senior-financial-accountant", "slug": "senior-financial-accountant", "title": "Senior financial accountant", "band": "7", "summary": "Senior financial accountants lead the annual accounts process and the accounting for complex areas, such as intangible assets, leases, and cloud arrangements.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Plan and lead the annual accounts timetable and the external audit.", "Write accounting papers on complex judgements, such as capitalising software development or cloud configuration costs.", "Manage capital accounting, including asset lives, depreciation, and impairment of software assets.", "Manage cash forecasting and drawdown of funding within cash limits.", "Prepare statutory and funder returns, such as consolidation and capital returns.", "Manage and develop a small team of financial accountants." ], "qualifications": [ "A recognised accountancy qualification, with substantial post-qualification experience, or equivalent." ], "skills": [ { "id": "fin-financial-reporting", "slug": "fin-financial-reporting", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-treasury-and-cash", "slug": "fin-treasury-and-cash", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-tax", "slug": "fin-tax", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "4", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 495, "jobEvaluationNotes": "Financial resources is level 4 because the job manages the organisation's cash position and capital accounting.", "selfAssessmentFile": "financial-accountant--band-7--senior-financial-accountant.tsv" }, { "id": "financial-accounting-manager", "slug": "financial-accounting-manager", "title": "Financial accounting manager", "band": "8a", "summary": "Financial accounting managers run financial accounting, treasury, and tax for the organisation, and make sure controls and audit actions are in place.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Manage the financial accounting, treasury, and tax functions.", "Own the organisation's accounting policies and their application to new types of spending, such as cloud and data services.", "Manage bank accounts, banking arrangements, and the cash flow forecast.", "Manage tax compliance and tax risk, including on technology contracts and shared services.", "Lead the response to internal and external audit findings on financial accounting and controls.", "Line manage financial accountants and treasury staff." ], "qualifications": [ "A recognised accountancy qualification, with extensive post-qualification experience." ], "skills": [ { "id": "fin-financial-reporting", "slug": "fin-financial-reporting", "level": "expert", "levelNumber": 4 }, { "id": "fin-treasury-and-cash", "slug": "fin-treasury-and-cash", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-tax", "slug": "fin-tax", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-financial-systems", "slug": "fin-financial-systems", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "5", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 578, "jobEvaluationNotes": "Financial resources is level 5 because the job manages the organisation's banking, cash, and assets across all services.", "selfAssessmentFile": "financial-accountant--band-8a--financial-accounting-manager.tsv" }, { "id": "head-of-financial-accounts", "slug": "head-of-financial-accounts", "title": "Head of financial accounts", "band": "8b", "summary": "Heads of financial accounts lead the organisation's statutory reporting, financial control, treasury, and tax, and are the main contact for external auditors.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead the preparation of the annual report and accounts, and present them to the audit committee.", "Advise directors and the audit committee on significant accounting judgements and new standards.", "Own the financial rules, financial procedures, and scheme of delegation.", "Lead the relationship with external auditors and oversight bodies on financial reporting.", "Set treasury and tax policy, and manage financial risks.", "Lead and develop the financial accounting, treasury, and transactional teams." ], "qualifications": [ "A recognised accountancy qualification, with extensive post-qualification experience, including leading statutory reporting." ], "skills": [ { "id": "fin-financial-reporting", "slug": "fin-financial-reporting", "level": "expert", "levelNumber": 4 }, { "id": "fin-treasury-and-cash", "slug": "fin-treasury-and-cash", "level": "expert", "levelNumber": 4 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "expert", "levelNumber": 4 }, { "id": "fin-tax", "slug": "fin-tax", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "5", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 607, "jobEvaluationNotes": "", "selfAssessmentFile": "financial-accountant--band-8b--head-of-financial-accounts.tsv" } ], "sources": [] }, { "id": "head-of-finance", "slug": "head-of-finance", "title": "Head of finance", "family": "finance", "summary": "Senior finance leaders are accountable for the organisation's financial health, financial control, and use of public money. They lead financial strategy and planning, advise the board on affordability and value for money, and lead the finance, payroll, and often procurement functions. In a digital health care organisation they shape how investment in technology and data is funded, approved, and shown to deliver benefits for patients and the health and care system.", "healthContext": [ "The organisation is funded with public money, so finance leaders are accountable to funders and oversight bodies for regularity, propriety, and value for money.", "Technology investment is a large share of spending, and the balance between capital, revenue, and cloud subscription costs shapes what the organisation can afford.", "Finance leaders must balance financial targets with patient safety and the quality of services that clinicians and care staff rely on.", "Large technology and data contracts carry long-term commitments and supplier risks that the board must understand.", "The organisation may work in partnerships across health and care, with pooled budgets, shared services, or hosted programmes." ], "pcfRole": null, "esco": [ "5e5b1b61-1351-4d3b-a293-deb3661715dd", "30f3ea93-882a-4525-841c-1d5b4b64076f" ], "levels": [ { "id": "financial-controller", "slug": "financial-controller", "title": "Financial controller", "band": "8c", "summary": "Financial controllers, sometimes called assistant directors of finance, lead a major part of the finance function, such as financial accounting and control or financial planning, and deputise for senior finance leaders.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead financial accounting, financial control, treasury, and transactional services, or financial planning and business partnering.", "Make sure the annual accounts are delivered on time with a clean audit opinion.", "Maintain an effective system of financial control, and report on it to the audit committee.", "Lead the financial planning cycle and in-year financial reporting to the executive.", "Advise directors on major financial decisions, including large technology contracts.", "Lead and develop several finance teams." ], "qualifications": [ "A recognised accountancy qualification, with extensive senior experience in public sector or complex organisations." ], "skills": [ { "id": "fin-financial-reporting", "slug": "fin-financial-reporting", "level": "expert", "levelNumber": 4 }, { "id": "fin-financial-planning-and-forecasting", "slug": "fin-financial-planning-and-forecasting", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "expert", "levelNumber": 4 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:financial-management-for-digital-data-and-technology", "slug": "pcf-financial-management-for-digital-data-and-technology", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "5", "people": "4", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 653, "jobEvaluationNotes": "Financial resources is level 5 because the job manages budgets and financial processes across several services. Information resources is level 6 because the job owns the finance systems and data used across the organisation.", "selfAssessmentFile": "head-of-finance--band-8c--financial-controller.tsv" }, { "id": "deputy-director-of-finance", "slug": "deputy-director-of-finance", "title": "Deputy director of finance", "band": "8d", "summary": "Deputy directors of finance lead the finance function day to day, deputise for the director of finance, and lead the organisation's financial strategy and medium-term financial plan.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead the medium-term financial plan and annual financial plan, linking them to strategy and workforce plans.", "Lead the business case and investment approval process, including for major digital programmes.", "Advise the executive and board committees on financial performance, risk, and savings plans.", "Represent the organisation with funders and partners on financial matters.", "Deputise for the director of finance, including at the board and audit committee.", "Lead and develop the finance, payroll, and financial systems teams." ], "qualifications": [ "A recognised accountancy qualification, with extensive senior experience of leading finance functions." ], "skills": [ { "id": "fin-financial-planning-and-forecasting", "slug": "fin-financial-planning-and-forecasting", "level": "expert", "levelNumber": 4 }, { "id": "fin-business-cases", "slug": "fin-business-cases", "level": "expert", "levelNumber": 4 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "expert", "levelNumber": 4 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:financial-management-for-digital-data-and-technology", "slug": "pcf-financial-management-for-digital-data-and-technology", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "5", "people": "5", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 710, "jobEvaluationNotes": "", "selfAssessmentFile": "head-of-finance--band-8d--deputy-director-of-finance.tsv" }, { "id": "director-of-finance", "slug": "director-of-finance", "title": "Director of finance", "band": "9", "summary": "Directors of finance are executive board members with corporate responsibility for the organisation's finances, financial control, and use of public money.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Hold corporate responsibility for the organisation's finances, financial control, and financial sustainability.", "Set the financial strategy and lead the board's decisions on affordability, investment, and value for money.", "Make sure the organisation spends public money lawfully, within its funding, and in line with spending controls.", "Advise the board on the financial effect of strategy, including the shift to digital and cloud-based services.", "Lead relationships with funders, oversight bodies, and external auditors.", "Lead the finance, payroll, and procurement functions, and often other corporate services." ], "qualifications": [ "A recognised accountancy qualification, with extensive experience at executive or board level." ], "skills": [ { "id": "fin-financial-planning-and-forecasting", "slug": "fin-financial-planning-and-forecasting", "level": "expert", "levelNumber": 4 }, { "id": "fin-business-cases", "slug": "fin-business-cases", "level": "expert", "levelNumber": 4 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:financial-management-for-digital-data-and-technology", "slug": "pcf-financial-management-for-digital-data-and-technology", "level": "expert", "levelNumber": 4 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "expert", "levelNumber": 4 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "expert", "levelNumber": 4 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "expert", "levelNumber": 4 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "6", "financial-resources": "6", "people": "5", "information-resources": "6", "research": "2", "freedom-to-act": "6", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 761, "jobEvaluationNotes": "Financial resources is level 6 because the job holds corporate responsibility for the organisation's finances.", "selfAssessmentFile": "head-of-finance--band-9--director-of-finance.tsv" } ], "sources": [] }, { "id": "legal-assistant", "slug": "legal-assistant", "title": "Legal assistant", "family": "legal", "summary": "Legal assistants and paralegals support the organisation's lawyers so that legal work is organised, accurate, and on time. They manage matters and documents, prepare contracts and bundles, research legal questions, and handle routine legal tasks. In a digital health care organisation much of the work involves technology contracts, data sharing and data processing agreements, information requests, and claims that may involve sensitive patient information.", "healthContext": [ "Legal files often contain confidential health information, such as clinical records in claims, so strict information governance applies.", "Many agreements are for software, cloud services, and data sharing, so staff need to recognise the clauses that matter for patient data and service continuity.", "Deadlines in claims, inquests, and procurement challenges are short and fixed, and missing them can be costly.", "The organisation spends public money on external lawyers, so legal spending must be tracked and controlled." ], "pcfRole": null, "esco": [ "929ef41d-afd0-4d5a-b85b-69eab68fa368", "0264b794-3771-47aa-a675-78bf13b62ee7" ], "levels": [ { "id": "legal-administrator", "slug": "legal-administrator", "title": "Legal administrator", "band": "3", "summary": "Legal administrators run the legal team's administrative processes, such as matter opening, document management, registers, and invoices, following set procedures.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Open, update, and close matters in the matter management system.", "File, format, and retrieve legal documents, keeping them secure and confidential.", "Maintain contract, deed, and signing registers.", "Manage diaries and key dates, and remind lawyers of deadlines.", "Check and process invoices from external lawyers.", "Answer routine enquiries and route requests for legal advice." ], "qualifications": [ "Good administrative and keyboard skills, gained through education or work experience.", "A legal administration qualification is useful but not essential." ], "skills": [ { "id": "legal-legal-administration", "slug": "legal-legal-administration", "level": "working", "levelNumber": 2 }, { "id": "legal-contract-drafting-and-review", "slug": "legal-contract-drafting-and-review", "level": "awareness", "levelNumber": 1 }, { "id": "legal-information-and-data-law", "slug": "legal-information-and-data-law", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "3", "analytical": "2", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "2", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 223, "jobEvaluationNotes": "", "selfAssessmentFile": "legal-assistant--band-3--legal-administrator.tsv" }, { "id": "legal-assistant", "slug": "legal-assistant", "title": "Legal assistant", "band": "4", "summary": "Legal assistants support lawyers on a range of matters, preparing documents from templates, carrying out defined research, and managing the practical steps of contracts and cases.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Prepare standard agreements, such as non-disclosure and data sharing agreements, from approved templates.", "Prepare bundles, chronologies, and signing packs for contracts and cases.", "Carry out defined legal research and summarise the results for lawyers.", "Collect documents and evidence for claims and information requests.", "Track external legal spending against budgets and report on it.", "Train legal administrators in routine tasks." ], "qualifications": [ "A legal assistant or paralegal qualification at intermediate level, or equivalent experience." ], "skills": [ { "id": "legal-legal-administration", "slug": "legal-legal-administration", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-legal-research", "slug": "legal-legal-research", "level": "working", "levelNumber": 2 }, { "id": "legal-contract-drafting-and-review", "slug": "legal-contract-drafting-and-review", "level": "working", "levelNumber": 2 }, { "id": "legal-litigation-and-disputes", "slug": "legal-litigation-and-disputes", "level": "awareness", "levelNumber": 1 }, { "id": "legal-information-and-data-law", "slug": "legal-information-and-data-law", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 277, "jobEvaluationNotes": "", "selfAssessmentFile": "legal-assistant--band-4--legal-assistant.tsv" }, { "id": "paralegal", "slug": "paralegal", "title": "Paralegal", "band": "5", "summary": "Paralegals handle their own caseload of routine legal matters under a lawyer's supervision, such as standard contract reviews, information requests, and claims support.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Review routine agreements, such as software licences, services, and data processing agreements, against the organisation's standards.", "Manage a caseload of routine claims or disputes, preparing documents and liaising with external lawyers and indemnity schemes.", "Research legal questions and draft advice for a lawyer to review.", "Support responses to complex information requests and data subject rights requests.", "Keep templates, precedents, and legal guidance up to date.", "Coordinate the work of legal assistants and administrators." ], "qualifications": [ "A law degree or an advanced paralegal qualification, or equivalent experience." ], "skills": [ { "id": "legal-legal-research", "slug": "legal-legal-research", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-contract-drafting-and-review", "slug": "legal-contract-drafting-and-review", "level": "working", "levelNumber": 2 }, { "id": "legal-litigation-and-disputes", "slug": "legal-litigation-and-disputes", "level": "working", "levelNumber": 2 }, { "id": "legal-information-and-data-law", "slug": "legal-information-and-data-law", "level": "working", "levelNumber": 2 }, { "id": "legal-legal-advice", "slug": "legal-legal-advice", "level": "working", "levelNumber": 2 }, { "id": "legal-legal-administration", "slug": "legal-legal-administration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 364, "jobEvaluationNotes": "Emotional effort is level 2 because the job regularly reads clinical records and accounts of harm in claims.", "selfAssessmentFile": "legal-assistant--band-5--paralegal.tsv" } ], "sources": [] }, { "id": "legal-adviser", "slug": "legal-adviser", "title": "Legal adviser", "family": "legal", "summary": "Legal advisers are qualified lawyers who give the organisation practical, accurate legal advice and help it manage legal risk. They draft and negotiate contracts, advise on data, procurement, employment, and health and care law, and manage disputes and claims. In a digital health care organisation much of their work is about technology: software licences, cloud and data processing agreements, data sharing, intellectual property in software and data, and the regulation of digital health products.", "healthContext": [ "Technology contracts must protect patient data, keep clinical services running, and make sure the organisation can leave a supplier safely.", "Using health data for direct care, planning, research, and AI raises questions under data protection law and the duty of confidentiality that need careful advice.", "Buying technology with public money must follow public procurement rules, and suppliers can challenge award decisions.", "The organisation may build software or data products, which raises questions of intellectual property, open source, and commercial use.", "Claims may involve harm to patients, including where digital services played a part, so advisers work with clinical safety, risk, and indemnity colleagues." ], "pcfRole": null, "esco": [ "974d4eab-fbee-4c52-b16e-73bdd8c25b53", "fdfce14e-992d-4ff4-9f9d-7a353c75654e" ], "levels": [ { "id": "legal-adviser", "slug": "legal-adviser", "title": "Legal adviser", "band": "7", "summary": "Legal advisers are qualified lawyers who give independent advice and handle their own caseload in one or more areas, such as technology contracts, information law, procurement, or employment.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Draft, review, and negotiate agreements, such as software licences, cloud services, and data processing agreements.", "Give clear, practical legal advice to managers and teams in your areas of practice.", "Advise on data sharing agreements, data protection impact assessments, and information requests.", "Advise on procurement processes and contract changes for technology and services.", "Manage a caseload of disputes or claims, instructing external lawyers where needed.", "Supervise and develop paralegals and legal assistants." ], "qualifications": [ "A qualified lawyer admitted to practise, or equivalent qualification and experience.", "Experience of commercial, technology, information, or public law." ], "skills": [ { "id": "legal-legal-advice", "slug": "legal-legal-advice", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-contract-drafting-and-review", "slug": "legal-contract-drafting-and-review", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-legal-research", "slug": "legal-legal-research", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-information-and-data-law", "slug": "legal-information-and-data-law", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-procurement-law", "slug": "legal-procurement-law", "level": "working", "levelNumber": 2 }, { "id": "legal-litigation-and-disputes", "slug": "legal-litigation-and-disputes", "level": "working", "levelNumber": 2 }, { "id": "legal-intellectual-property", "slug": "legal-intellectual-property", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 512, "jobEvaluationNotes": "Knowledge is level 7 because the job needs a professional legal qualification and practice experience. Financial resources is level 2 because legal advisers rarely hold budgets. Emotional effort is level 2 because claims and employment cases often involve distressing material.", "selfAssessmentFile": "legal-adviser--band-7--legal-adviser.tsv" }, { "id": "senior-legal-adviser", "slug": "senior-legal-adviser", "title": "Senior legal adviser", "band": "8a", "summary": "Senior legal advisers are experienced lawyers who lead on complex, high-value, or high-risk matters in a specialist area, such as technology and data, information law, procurement, employment, or claims.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead on complex agreements, such as major system implementations, data platforms, and partnerships.", "Advise senior managers on novel questions, such as AI, data use for research, and software as a medical device.", "Advise on employment law for workforce change, contractors, and employment disputes.", "Lead on significant disputes, procurement challenges, and liaison with clinical negligence schemes.", "Write templates, playbooks, and guidance for the organisation.", "Manage and develop legal advisers and paralegals." ], "qualifications": [ "A qualified lawyer admitted to practise, with substantial post-qualification experience in a relevant specialism." ], "skills": [ { "id": "legal-legal-advice", "slug": "legal-legal-advice", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-contract-drafting-and-review", "slug": "legal-contract-drafting-and-review", "level": "expert", "levelNumber": 4 }, { "id": "legal-information-and-data-law", "slug": "legal-information-and-data-law", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-procurement-law", "slug": "legal-procurement-law", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-litigation-and-disputes", "slug": "legal-litigation-and-disputes", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-intellectual-property", "slug": "legal-intellectual-property", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-employment-law", "slug": "legal-employment-law", "level": "working", "levelNumber": 2 }, { "id": "legal-health-and-care-law", "slug": "legal-health-and-care-law", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 551, "jobEvaluationNotes": "Financial resources is level 2 because the job does not hold a budget, though it controls spending on external lawyers for its matters.", "selfAssessmentFile": "legal-adviser--band-8a--senior-legal-adviser.tsv" }, { "id": "principal-legal-adviser", "slug": "principal-legal-adviser", "title": "Principal legal adviser", "band": "8b", "summary": "Principal legal advisers are the organisation's leading experts in one or more areas of law, such as technology and data or information law, and lead its legal work on the most significant matters.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead the legal work on the organisation's most significant programmes, contracts, and disputes.", "Give definitive advice on novel and high-risk matters, such as large-scale data sharing, AI, and commercial use of the organisation's software and data.", "Set the organisation's legal positions and standards in your specialist areas.", "Advise directors and board committees on legal risk.", "Represent the organisation with regulators, partners, and suppliers on legal matters.", "Lead a specialist legal team and develop its capability." ], "qualifications": [ "A qualified lawyer admitted to practise, with extensive post-qualification experience and recognised expertise in a specialism." ], "skills": [ { "id": "legal-legal-advice", "slug": "legal-legal-advice", "level": "expert", "levelNumber": 4 }, { "id": "legal-contract-drafting-and-review", "slug": "legal-contract-drafting-and-review", "level": "expert", "levelNumber": 4 }, { "id": "legal-information-and-data-law", "slug": "legal-information-and-data-law", "level": "expert", "levelNumber": 4 }, { "id": "legal-intellectual-property", "slug": "legal-intellectual-property", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-procurement-law", "slug": "legal-procurement-law", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-litigation-and-disputes", "slug": "legal-litigation-and-disputes", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-health-and-care-law", "slug": "legal-health-and-care-law", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 601, "jobEvaluationNotes": "Knowledge is level 8 because the job needs expert legal knowledge across law and technology, built over a long period.", "selfAssessmentFile": "legal-adviser--band-8b--principal-legal-adviser.tsv" } ], "sources": [] }, { "id": "head-of-legal", "slug": "head-of-legal", "title": "Head of legal services", "family": "legal", "summary": "Senior legal leaders make sure the organisation acts lawfully and manages its legal risk well. They lead the in-house legal team, manage external legal advisers, and advise the board and executive on the organisation's most significant legal matters. In a digital health care organisation this includes the legal basis for using health data, major technology and data contracts, intellectual property in software, and the organisation's statutory duties.", "healthContext": [ "The organisation is a public body or works with them, so its decisions can be challenged, and it must act within its powers.", "The use of health and care data at scale, including for AI and research, carries high legal and reputational risk.", "Major technology contracts are long, valuable, and hard to exit, so their legal terms shape the organisation for years.", "Legal leaders work closely with the board, the data protection officer, clinical safety, and information governance colleagues." ], "pcfRole": null, "esco": [ "974d4eab-fbee-4c52-b16e-73bdd8c25b53", "31854d78-3615-43a4-aa3a-c597ecb20ceb" ], "levels": [ { "id": "deputy-head-of-legal-services", "slug": "deputy-head-of-legal-services", "title": "Deputy head of legal services", "band": "8c", "summary": "Deputy heads of legal services lead a major area of the legal function, such as commercial, technology, and data law, and deputise for the head of legal services.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead a major area of legal work, such as commercial, technology, and data law, or disputes and employment.", "Advise directors on high-risk matters, including major procurements and data programmes.", "Manage the panel of external lawyers and the budget for external legal advice.", "Set legal standards, templates, and training for the organisation.", "Lead and develop several legal teams or specialists.", "Deputise for the head of legal services." ], "qualifications": [ "A qualified lawyer admitted to practise, with extensive post-qualification experience, including leading a legal team." ], "skills": [ { "id": "legal-legal-advice", "slug": "legal-legal-advice", "level": "expert", "levelNumber": 4 }, { "id": "legal-contract-drafting-and-review", "slug": "legal-contract-drafting-and-review", "level": "expert", "levelNumber": 4 }, { "id": "legal-information-and-data-law", "slug": "legal-information-and-data-law", "level": "expert", "levelNumber": 4 }, { "id": "legal-procurement-law", "slug": "legal-procurement-law", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-health-and-care-law", "slug": "legal-health-and-care-law", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-legal-administration", "slug": "legal-legal-administration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 654, "jobEvaluationNotes": "Knowledge is level 8 for expert knowledge across several areas of law. Information resources is level 5 rather than 6, because the job does not manage organisation-wide information systems.", "selfAssessmentFile": "head-of-legal--band-8c--deputy-head-of-legal-services.tsv" }, { "id": "head-of-legal-services", "slug": "head-of-legal-services", "title": "Head of legal services", "band": "8d", "summary": "Heads of legal services lead the organisation's legal function, set its approach to legal risk, and advise the executive and board.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead the in-house legal function and the use of external lawyers.", "Advise the executive and board on legal risk, statutory duties, and major decisions.", "Set the organisation's legal risk appetite and positions on key issues, such as data use and contracting.", "Lead legal work on the most significant matters, such as major disputes, public inquiries, and partnerships.", "Hold the budget for legal services and show value for money.", "Lead and develop the legal team and legal operations." ], "qualifications": [ "A qualified lawyer admitted to practise, with extensive senior experience of leading legal services." ], "skills": [ { "id": "legal-legal-advice", "slug": "legal-legal-advice", "level": "expert", "levelNumber": 4 }, { "id": "legal-information-and-data-law", "slug": "legal-information-and-data-law", "level": "expert", "levelNumber": 4 }, { "id": "legal-health-and-care-law", "slug": "legal-health-and-care-law", "level": "expert", "levelNumber": 4 }, { "id": "legal-litigation-and-disputes", "slug": "legal-litigation-and-disputes", "level": "expert", "levelNumber": 4 }, { "id": "legal-legal-administration", "slug": "legal-legal-administration", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "5", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 685, "jobEvaluationNotes": "Financial resources is level 4 because the job holds the legal services budget, not budgets for several services.", "selfAssessmentFile": "head-of-legal--band-8d--head-of-legal-services.tsv" }, { "id": "general-counsel", "slug": "general-counsel", "title": "General counsel", "band": "9", "summary": "General counsel are the organisation's most senior lawyer, with corporate responsibility for legal services and legal risk, and often also lead corporate governance as board secretary.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Hold corporate responsibility for the organisation's legal affairs and legal risk.", "Advise the board and chair on the organisation's powers, duties, and governance.", "Make sure major strategies, partnerships, and data programmes are lawful.", "Lead the response to the most serious legal threats, such as judicial reviews and regulatory action.", "Lead legal services, and often corporate governance and the board secretariat.", "Represent the organisation with regulators, partners, and government bodies." ], "qualifications": [ "A qualified lawyer admitted to practise, with extensive experience at executive or board level." ], "skills": [ { "id": "legal-legal-advice", "slug": "legal-legal-advice", "level": "expert", "levelNumber": 4 }, { "id": "legal-health-and-care-law", "slug": "legal-health-and-care-law", "level": "expert", "levelNumber": 4 }, { "id": "legal-information-and-data-law", "slug": "legal-information-and-data-law", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "expert", "levelNumber": 4 }, { "id": "risk-management", "slug": "risk-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "6", "financial-resources": "4", "people": "5", "information-resources": "6", "research": "2", "freedom-to-act": "6", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 733, "jobEvaluationNotes": "Financial resources is level 4 because the job holds the budget for legal and governance services, not the organisation's finances.", "selfAssessmentFile": "head-of-legal--band-9--general-counsel.tsv" } ], "sources": [] }, { "id": "hr-officer", "slug": "hr-officer", "title": "Human resources officer", "family": "human-resources", "summary": "HR officers and advisers run the organisation's core people services, from contracts, starters, and changes to advice on people policies and support for managers with employee relations cases. They keep employment records accurate and confidential, help managers treat staff fairly and lawfully, and support the people who run digital and clinical services that never close.", "healthContext": [ "Many staff work in services that run 24 hours a day, so HR teams advise on shift patterns, on-call and standby arrangements, rest breaks, and working time.", "Some cases are linked to patient safety incidents, safeguarding concerns, or professional registration, so HR staff work closely with clinical leads and follow the right processes for each.", "Digital, data, and technology staff are in short supply, so fair and quick HR processes, from contracts to flexible working requests, help the organisation keep the people it has.", "HR records are highly confidential personal data, and some include health information, so HR staff apply information governance rules every day.", "Staff in this reference are paid on a banded pay structure with job evaluation, so HR staff explain how bands, increments, and allowances work." ], "pcfRole": null, "esco": [ "d8ed1703-9c03-4ea0-83cc-b6169bc54ffd", "d3e32e5e-7f24-48e3-b939-e4f800eb62fb" ], "levels": [ { "id": "hr-assistant", "slug": "hr-assistant", "title": "HR assistant", "band": "3", "summary": "Provides accurate administrative support across the employment life cycle, working to set procedures and service standards with an HR officer or adviser close by.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Prepare contracts, offer letters, and variation letters from standard templates.", "Enter starters, changes, and leavers in the HR and payroll system before payroll deadlines.", "Answer routine questions from staff and managers by phone, email, and the HR helpdesk.", "Take notes at formal meetings, such as attendance and grievance meetings, and keep case files in order.", "Keep personal files and records confidential, accurate, and in line with retention rules." ], "qualifications": [ "A level 2 or 3 qualification, a business administration apprenticeship, or equivalent experience.", "Experience of accurate administrative work with confidential information." ], "skills": [ { "id": "hr-hr-administration", "slug": "hr-hr-administration", "level": "working", "levelNumber": 2 }, { "id": "hr-employment-policy", "slug": "hr-employment-policy", "level": "awareness", "levelNumber": 1 }, { "id": "hr-employee-relations", "slug": "hr-employee-relations", "level": "awareness", "levelNumber": 1 }, { "id": "hr-workforce-information", "slug": "hr-workforce-information", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "3", "analytical": "2", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "1", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 229, "jobEvaluationNotes": "People is level 2 because the job gives basic HR information and advice to staff and managers; emotional effort is level 2 for indirect exposure to distressing case material when taking notes and filing case records.", "selfAssessmentFile": "hr-officer--band-3--hr-assistant.tsv" }, { "id": "hr-officer", "slug": "hr-officer", "title": "HR officer", "band": "4", "summary": "Runs HR administration for a group of services and gives first-line advice to managers on people policies, checking the work of HR assistants.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Run starters, changes, and leavers for a group of services, solving unusual or complex cases.", "Advise managers on routine policy questions, such as annual leave, flexible working, and attendance triggers.", "Check the work of HR assistants and train them on processes and the HR system.", "Produce standard workforce reports, such as absence and turnover, for managers.", "Support HR advisers with employee relations cases by preparing papers and arranging hearings.", "Suggest improvements to HR processes, templates, and self-service guidance." ], "qualifications": [ "A level 3 HR or business qualification, or equivalent experience.", "Experience of HR administration, including HR and payroll systems." ], "skills": [ { "id": "hr-hr-administration", "slug": "hr-hr-administration", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-employment-policy", "slug": "hr-employment-policy", "level": "working", "levelNumber": 2 }, { "id": "hr-employee-relations", "slug": "hr-employee-relations", "level": "working", "levelNumber": 2 }, { "id": "hr-workforce-information", "slug": "hr-workforce-information", "level": "working", "levelNumber": 2 }, { "id": "hr-reward-and-job-evaluation", "slug": "hr-reward-and-job-evaluation", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 276, "jobEvaluationNotes": "", "selfAssessmentFile": "hr-officer--band-4--hr-officer.tsv" }, { "id": "hr-adviser", "slug": "hr-adviser", "title": "HR adviser", "band": "5", "summary": "Gives professional HR advice to managers in a group of services and manages a caseload of employee relations cases, working to defined policies with a senior HR adviser available for complex cases.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Advise managers on conduct, capability, attendance, grievance, and dignity at work cases, from first concern to outcome.", "Support formal hearings, advising the panel on policy, process, and fair outcomes.", "Advise on reasonable adjustments, flexible working, and occupational health referrals.", "Advise managers on working time, on-call, and rota rules for services that run 24 hours a day.", "Support small organisational changes, such as changes to working patterns, including consultation with staff.", "Train managers in people policies and how to apply them." ], "qualifications": [ "A recognised HR professional qualification at intermediate level, or equivalent experience.", "Experience of advising managers on employee relations cases." ], "skills": [ { "id": "hr-employee-relations", "slug": "hr-employee-relations", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-employment-policy", "slug": "hr-employment-policy", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-organisational-change", "slug": "hr-organisational-change", "level": "working", "levelNumber": 2 }, { "id": "hr-hr-administration", "slug": "hr-hr-administration", "level": "working", "levelNumber": 2 }, { "id": "hr-workforce-information", "slug": "hr-workforce-information", "level": "working", "levelNumber": 2 }, { "id": "hr-reward-and-job-evaluation", "slug": "hr-reward-and-job-evaluation", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "health-safety-wellbeing", "slug": "health-safety-wellbeing", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "3", "information-resources": "3", "research": "1", "freedom-to-act": "3", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "3", "working-conditions": "2" }, "jobEvaluationPoints": 345, "jobEvaluationNotes": "People is level 3 because the job gives core HR advice as its main duty; emotional effort is level 3 because the job frequently deals with distressing employee relations cases, such as allegations, ill health, and staff in crisis.", "selfAssessmentFile": "hr-officer--band-5--hr-adviser.tsv" }, { "id": "senior-hr-adviser", "slug": "senior-hr-adviser", "title": "Senior HR adviser", "band": "6", "summary": "Leads HR advice for a directorate, handles the most complex and sensitive cases, and supports HR advisers, working with broad freedom within the organisation's people policies.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Manage complex and high-risk employee relations cases, including those linked to patient safety incidents or safeguarding.", "Lead or commission investigations and coach managers who investigate.", "Lead organisational change for a service, such as a restructure or a new on-call rota, including formal consultation.", "Advise on banding for new and changed roles and take part in job evaluation panels.", "Analyse case and workforce data for the directorate and recommend action on trends.", "Draft and review people policies, working with staff representatives.", "Supervise and develop HR advisers." ], "qualifications": [ "A recognised HR professional qualification at intermediate or advanced level, or equivalent experience.", "Substantial experience of managing complex employee relations cases and organisational change." ], "skills": [ { "id": "hr-employee-relations", "slug": "hr-employee-relations", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-employment-policy", "slug": "hr-employment-policy", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-organisational-change", "slug": "hr-organisational-change", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-reward-and-job-evaluation", "slug": "hr-reward-and-job-evaluation", "level": "working", "levelNumber": 2 }, { "id": "hr-workforce-information", "slug": "hr-workforce-information", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "2", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "3", "information-resources": "3", "research": "1", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "3", "working-conditions": "2" }, "jobEvaluationPoints": 416, "jobEvaluationNotes": "Emotional effort is level 3 for frequent exposure to distressing casework; people is level 3 for core HR advice and supervising HR advisers.", "selfAssessmentFile": "hr-officer--band-6--senior-hr-adviser.tsv" } ], "sources": [] }, { "id": "recruitment-officer", "slug": "recruitment-officer", "title": "Recruitment officer", "family": "human-resources", "summary": "Recruitment officers run the organisation's recruitment service, helping managers attract, assess, and appoint the right people quickly, fairly, and safely. In a digital health care organisation they compete with other sectors for scarce digital, data, and technology skills, so they combine efficient processes with active sourcing, a strong employer brand, and good use of skills frameworks.", "healthContext": [ "Digital, data, and technology specialists are in short supply and often paid more elsewhere, so recruiters sell the purpose of the work, flexible working, and career pathways, not only pay.", "Roles that access patient records or work with patients need pre-employment checks, such as identity, right to work, references, criminal records checks where the role needs them, occupational health clearance, and professional registration.", "Vacancies in services that run 24/7 can affect patient care, so recruiters prioritise critical roles and track time to hire.", "Fair, inclusive recruitment helps the workforce reflect the patients and communities it serves.", "Recruiters use the role profiles and skills in this reference to write consistent adverts and job descriptions and to design fair assessments." ], "pcfRole": null, "esco": [ "068370e0-9c27-4814-87d0-44fbb3140815" ], "levels": [ { "id": "recruitment-assistant", "slug": "recruitment-assistant", "title": "Recruitment assistant", "band": "3", "summary": "Provides accurate administrative support for recruitment campaigns and pre-employment checks, following set procedures with a recruitment officer close by.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Publish adverts and manage vacancies in the applicant tracking system.", "Arrange interviews and assessments and send correspondence to candidates.", "Carry out pre-employment checks, such as identity, right to work, and references, and chase outstanding items.", "Answer routine questions from candidates and managers by phone and email.", "Keep recruitment records accurate, confidential, and in line with retention rules." ], "qualifications": [ "A level 2 or 3 qualification, a business administration apprenticeship, or equivalent experience.", "Experience of accurate administrative work and dealing with the public." ], "skills": [ { "id": "hr-recruitment-and-selection", "slug": "hr-recruitment-and-selection", "level": "working", "levelNumber": 2 }, { "id": "hr-hr-administration", "slug": "hr-hr-administration", "level": "working", "levelNumber": 2 }, { "id": "hr-talent-attraction", "slug": "hr-talent-attraction", "level": "awareness", "levelNumber": 1 }, { "id": "hr-workforce-information", "slug": "hr-workforce-information", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "3", "analytical": "2", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "1", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 223, "jobEvaluationNotes": "People is level 2 because the job gives basic HR information and services to managers and candidates.", "selfAssessmentFile": "recruitment-officer--band-3--recruitment-assistant.tsv" }, { "id": "recruitment-officer", "slug": "recruitment-officer", "title": "Recruitment officer", "band": "4", "summary": "Runs recruitment campaigns from start to finish for a group of services, advising managers on the process and checking the work of recruitment assistants.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Run recruitment campaigns from vacancy approval to start date, keeping managers and candidates informed.", "Advise managers on adverts, shortlisting, interviews, and fair selection.", "Make conditional offers, agree start dates, and resolve problems with pre-employment checks.", "Plan recruitment events and bulk campaigns, such as for apprentices or new services.", "Report on time to hire and campaign progress, and suggest improvements.", "Check the work of recruitment assistants and train them on the system." ], "qualifications": [ "A level 3 HR or business qualification, or equivalent experience.", "Experience of running recruitment campaigns and applicant tracking systems." ], "skills": [ { "id": "hr-recruitment-and-selection", "slug": "hr-recruitment-and-selection", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-talent-attraction", "slug": "hr-talent-attraction", "level": "working", "levelNumber": 2 }, { "id": "hr-hr-administration", "slug": "hr-hr-administration", "level": "working", "levelNumber": 2 }, { "id": "hr-employment-policy", "slug": "hr-employment-policy", "level": "working", "levelNumber": 2 }, { "id": "hr-workforce-information", "slug": "hr-workforce-information", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 282, "jobEvaluationNotes": "Planning is level 3 because the job plans several campaigns and events at once and adjusts them as vacancies and candidate availability change.", "selfAssessmentFile": "recruitment-officer--band-4--recruitment-officer.tsv" }, { "id": "digital-talent-partner", "slug": "digital-talent-partner", "title": "Digital talent partner", "band": "5", "summary": "Works with digital, data, and technology leaders to attract and appoint scarce specialists, using active sourcing, talent pools, and fair, skills-based assessment. Also known as senior recruitment officer.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Partner with hiring managers in digital, data, and technology teams to plan hiring and agree what good looks like for each role.", "Source candidates directly through professional networks, communities, and talent pools.", "Write adverts and job descriptions using the role profiles and skills in this reference and the UK GDaD PCF.", "Design skills-based assessments, such as technical exercises and portfolio reviews, with hiring managers.", "Use pay and market data to advise on hard-to-fill roles and starting salaries within the pay rules.", "Grow early careers routes, such as digital apprenticeships and graduate schemes.", "Manage the agency and recruitment advertising budget for the campaigns you run." ], "qualifications": [ "A recognised HR or recruitment qualification, or equivalent experience.", "Experience of recruiting specialist roles, ideally digital, data, or technology roles." ], "skills": [ { "id": "hr-talent-attraction", "slug": "hr-talent-attraction", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-recruitment-and-selection", "slug": "hr-recruitment-and-selection", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-skills-frameworks-and-career-pathways", "slug": "hr-skills-frameworks-and-career-pathways", "level": "working", "levelNumber": 2 }, { "id": "hr-reward-and-job-evaluation", "slug": "hr-reward-and-job-evaluation", "level": "working", "levelNumber": 2 }, { "id": "hr-workforce-information", "slug": "hr-workforce-information", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "1", "freedom-to-act": "3", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 350, "jobEvaluationNotes": "Information resources is level 4 because the job adapts reports and talent pool records in the applicant tracking system as a significant duty.", "selfAssessmentFile": "recruitment-officer--band-5--digital-talent-partner.tsv" }, { "id": "recruitment-manager", "slug": "recruitment-manager", "title": "Recruitment manager", "band": "6", "summary": "Manages the recruitment service and team, sets its standards, and leads improvements to speed, quality, candidate experience, and inclusion.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Manage the recruitment team and service, setting priorities and service standards.", "Lead improvements to the recruitment process and applicant tracking system, including automation and self-service.", "Analyse recruitment data, such as time to hire, offer acceptance, and diversity at each stage, and act on it.", "Shape the employer brand and recruitment marketing with the communications team.", "Manage recruitment agency use and the recruitment budget.", "Make sure recruitment follows employment law, safe recruitment rules, and the organisation's policies." ], "qualifications": [ "A recognised HR or recruitment professional qualification, or equivalent experience.", "Experience of managing a recruitment team or service." ], "skills": [ { "id": "hr-recruitment-and-selection", "slug": "hr-recruitment-and-selection", "level": "expert", "levelNumber": 4 }, { "id": "hr-talent-attraction", "slug": "hr-talent-attraction", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-workforce-information", "slug": "hr-workforce-information", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-employment-policy", "slug": "hr-employment-policy", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "3", "information-resources": "4", "research": "1", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 430, "jobEvaluationNotes": "", "selfAssessmentFile": "recruitment-officer--band-6--recruitment-manager.tsv" } ], "sources": [] }, { "id": "hr-business-partner", "slug": "hr-business-partner", "title": "Human resources business partner", "family": "human-resources", "summary": "HR business partners work alongside directorate leaders to make sure the organisation has the people, skills, structures, and culture it needs to deliver its services. They turn the people strategy into plans for each directorate, lead organisational change, and give senior advice on the most complex people issues. In a digital health care organisation much of this is about building and keeping digital, data, and technology capability.", "healthContext": [ "Digital, data, and technology skills are scarce, so business partners lead workforce plans that combine recruitment, apprenticeships, reskilling, and retention, and use skills frameworks such as this reference for gap analysis.", "Many services run 24/7, so changes to rotas, on-call, and service models need careful consultation and attention to staff wellbeing and safe staffing.", "Digital roles are often new or fast-changing, so business partners make sure job descriptions are evaluated consistently and banded fairly against similar roles.", "Organisational change often involves clinical and care staff as well as digital teams, so business partners work with clinical leaders and staff representatives.", "People risks, such as reliance on contractors or a small number of experts, can become risks to patient-facing services." ], "pcfRole": null, "esco": [ "f605bcd2-90b6-45a0-a558-d05016d68a77", "d3e32e5e-7f24-48e3-b939-e4f800eb62fb" ], "levels": [ { "id": "hr-business-partner", "slug": "hr-business-partner", "title": "HR business partner", "band": "7", "summary": "Is the senior HR adviser to the leadership team of a directorate, leading its people plan, organisational change, and complex employee relations, within the organisation's people strategy.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Advise the directorate leadership team on people risks, priorities, and plans.", "Lead the directorate's workforce plan, using skills gap analysis against this reference to plan recruitment, development, and new roles.", "Lead organisational change, such as restructures and new service models, from business case through formal consultation to implementation.", "Oversee complex and high-risk employee relations cases and advise senior managers and panels.", "Use workforce data, such as turnover, vacancies, agency spend, and staff survey results, to challenge and support leaders.", "Advise on banding and reward for new and changing roles, including recruitment and retention premiums.", "Lead and develop HR advisers who support the directorate." ], "qualifications": [ "A recognised HR professional qualification at advanced level, or equivalent experience.", "Substantial experience of advising senior leaders and leading organisational change." ], "skills": [ { "id": "hr-organisational-change", "slug": "hr-organisational-change", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-workforce-planning", "slug": "hr-workforce-planning", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-employee-relations", "slug": "hr-employee-relations", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-employment-policy", "slug": "hr-employment-policy", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-skills-frameworks-and-career-pathways", "slug": "hr-skills-frameworks-and-career-pathways", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-reward-and-job-evaluation", "slug": "hr-reward-and-job-evaluation", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-people-strategy", "slug": "hr-people-strategy", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "4", "information-resources": "3", "research": "1", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "3", "working-conditions": "2" }, "jobEvaluationPoints": 473, "jobEvaluationNotes": "People is level 4 because the job delivers the full range of HR services to a directorate; policy is level 4 because it develops people practices for several services; emotional effort is level 3 for frequent exposure to distressing casework and change.", "selfAssessmentFile": "hr-business-partner--band-7--hr-business-partner.tsv" }, { "id": "senior-hr-business-partner", "slug": "senior-hr-business-partner", "title": "Senior HR business partner", "band": "8a", "summary": "Business partners several directorates, or the largest and most complex ones, such as digital and technology, and leads people programmes that reach across the organisation.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Advise executive and senior leaders of several directorates on people strategy, risk, and organisational design.", "Lead large or sensitive organisational changes, including service transfers and changes to 24/7 working patterns.", "Lead an organisation-wide people programme, such as a digital careers framework or a retention plan for scarce skills.", "Handle the most sensitive cases, such as those involving senior staff or a risk of legal claims, with legal advisers.", "Shape people policies and consult on them with staff representatives.", "Lead, coach, and develop HR business partners and advisers." ], "qualifications": [ "A recognised HR professional qualification at advanced level, or a master's degree in HR or a related subject, or equivalent experience.", "Extensive experience of HR business partnering at senior level." ], "skills": [ { "id": "hr-organisational-change", "slug": "hr-organisational-change", "level": "expert", "levelNumber": 4 }, { "id": "hr-workforce-planning", "slug": "hr-workforce-planning", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-employee-relations", "slug": "hr-employee-relations", "level": "expert", "levelNumber": 4 }, { "id": "hr-employment-policy", "slug": "hr-employment-policy", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-organisational-development", "slug": "hr-organisational-development", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-skills-frameworks-and-career-pathways", "slug": "hr-skills-frameworks-and-career-pathways", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-people-strategy", "slug": "hr-people-strategy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "4", "information-resources": "3", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "3", "working-conditions": "2" }, "jobEvaluationPoints": 544, "jobEvaluationNotes": "", "selfAssessmentFile": "hr-business-partner--band-8a--senior-hr-business-partner.tsv" }, { "id": "head-of-hr-business-partnering", "slug": "head-of-hr-business-partnering", "title": "Head of HR business partnering", "band": "8b", "summary": "Leads the HR business partnering service across the organisation and makes sure every directorate has a people plan that delivers the people strategy.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead and manage the HR business partner and HR adviser teams.", "Make sure every directorate has a workforce and people plan linked to its service and financial plans.", "Lead the organisation's approach to organisational change, consultation, and partnership working with staff representatives.", "Report people risks and workforce performance to executive committees.", "Hold the budget for the business partnering service.", "Work with leaders of recruitment, learning, and organisational development to deliver joined-up people services." ], "qualifications": [ "A recognised HR professional qualification at advanced level, or a master's degree in HR or a related subject, or equivalent experience.", "Extensive experience of leading HR teams and organisational change." ], "skills": [ { "id": "hr-people-strategy", "slug": "hr-people-strategy", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-organisational-change", "slug": "hr-organisational-change", "level": "expert", "levelNumber": 4 }, { "id": "hr-workforce-planning", "slug": "hr-workforce-planning", "level": "expert", "levelNumber": 4 }, { "id": "hr-employee-relations", "slug": "hr-employee-relations", "level": "expert", "levelNumber": 4 }, { "id": "hr-employment-policy", "slug": "hr-employment-policy", "level": "expert", "levelNumber": 4 }, { "id": "hr-organisational-development", "slug": "hr-organisational-development", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "5", "information-resources": "4", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "3", "working-conditions": "2" }, "jobEvaluationPoints": 592, "jobEvaluationNotes": "People is level 5 because the job manages a large part of HR across the organisation.", "selfAssessmentFile": "hr-business-partner--band-8b--head-of-hr-business-partnering.tsv" } ], "sources": [] }, { "id": "learning-and-development-specialist", "slug": "learning-and-development-specialist", "title": "Learning and development specialist", "family": "human-resources", "summary": "Learning and development specialists help staff gain the skills they need to deliver safe, modern, digitally enabled care. They analyse learning needs, design and deliver learning in person and online, run the learning management system, and build career pathways. In a digital health care organisation a large part of their work is growing digital, data, and technology skills, both for specialists and for the whole workforce.", "healthContext": [ "Clinical and care staff need training on new clinical systems before go-live, often across shifts and sites, so learning is planned around services that run 24/7.", "Some training is mandatory, such as information governance, cyber security awareness, and safeguarding, and compliance is reported to the board.", "Growing scarce digital skills from within, through apprenticeships, reskilling, and career pathways, is often faster and cheaper than recruiting them.", "Skills frameworks such as this reference, the UK GDaD PCF, and ESCO give a shared language for skills gap analysis and development plans.", "Learning must be accessible to staff with different needs, working patterns, and levels of digital confidence." ], "pcfRole": null, "esco": [ "0ba06640-e0ac-4911-9e43-289a8e41651e", "a14e96a7-6c4d-4d69-8c6f-7ccadf77bac5" ], "levels": [ { "id": "learning-and-development-coordinator", "slug": "learning-and-development-coordinator", "title": "Learning and development coordinator", "band": "4", "summary": "Coordinates the organisation's learning offer, running bookings, the learning management system, and training records, and supports the delivery of courses.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Schedule courses, book rooms and trainers, and manage bookings and waiting lists.", "Maintain courses, enrolments, and completion records in the learning management system.", "Produce reports on mandatory training compliance for managers.", "Answer questions from staff and managers about the learning offer.", "Support trainers in sessions, including setting up online classrooms and collecting feedback.", "Administer apprenticeship enrolments and reviews with training providers." ], "qualifications": [ "A level 3 qualification, a learning and development apprenticeship, or equivalent experience.", "Experience of administration and of using a learning management system or similar." ], "skills": [ { "id": "hr-learning-design-and-delivery", "slug": "hr-learning-design-and-delivery", "level": "working", "levelNumber": 2 }, { "id": "hr-hr-administration", "slug": "hr-hr-administration", "level": "working", "levelNumber": 2 }, { "id": "hr-workforce-information", "slug": "hr-workforce-information", "level": "working", "levelNumber": 2 }, { "id": "hr-skills-frameworks-and-career-pathways", "slug": "hr-skills-frameworks-and-career-pathways", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 289, "jobEvaluationNotes": "", "selfAssessmentFile": "learning-and-development-specialist--band-4--learning-and-development-coordinator.tsv" }, { "id": "learning-and-development-officer", "slug": "learning-and-development-officer", "title": "Learning and development officer", "band": "5", "summary": "Designs and delivers learning for a range of staff groups, including digital skills and system training, and evaluates its effect.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Deliver training in person and online, such as induction, digital skills, and management essentials.", "Build e-learning and short guides in the learning management system, making them accessible.", "Work with digital teams to plan and deliver training for new clinical and business systems before go-live.", "Support managers to identify team learning needs and plan development.", "Evaluate courses and improve them using feedback and results.", "Coordinate apprenticeships, working with providers, learners, and managers." ], "qualifications": [ "A recognised learning and development or training qualification, or equivalent experience.", "Experience of designing and delivering training to adults, in person and online." ], "skills": [ { "id": "hr-learning-design-and-delivery", "slug": "hr-learning-design-and-delivery", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-skills-frameworks-and-career-pathways", "slug": "hr-skills-frameworks-and-career-pathways", "level": "working", "levelNumber": 2 }, { "id": "hr-workforce-information", "slug": "hr-workforce-information", "level": "working", "levelNumber": 2 }, { "id": "pcf:capability-building-for-digital-data-and-technology", "slug": "pcf-capability-building-for-digital-data-and-technology", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "3", "information-resources": "3", "research": "2", "freedom-to-act": "3", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 358, "jobEvaluationNotes": "People is level 3 because the job teaches core training as a main duty; research is level 2 because it regularly evaluates learning.", "selfAssessmentFile": "learning-and-development-specialist--band-5--learning-and-development-officer.tsv" }, { "id": "learning-and-development-specialist", "slug": "learning-and-development-specialist", "title": "Learning and development specialist", "band": "6", "summary": "Leads the analysis, design, and evaluation of learning programmes for a major area, such as leadership, digital skills, or system training, working with broad freedom within the learning strategy.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Analyse learning needs for a staff group or profession, using skills gap analysis against this reference.", "Design blended learning programmes with clear outcomes, from e-learning to coaching and practice in the workplace.", "Design training strategies for large clinical system changes, including super-user networks.", "Evaluate the effect of learning on skills, performance, and services, and report it.", "Commission and quality-assure external training providers.", "Coach and develop learning and development officers." ], "qualifications": [ "A recognised learning and development qualification at intermediate or advanced level, or equivalent experience.", "Substantial experience of designing and evaluating learning programmes." ], "skills": [ { "id": "hr-learning-design-and-delivery", "slug": "hr-learning-design-and-delivery", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-skills-frameworks-and-career-pathways", "slug": "hr-skills-frameworks-and-career-pathways", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-organisational-development", "slug": "hr-organisational-development", "level": "working", "levelNumber": 2 }, { "id": "pcf:capability-building-for-digital-data-and-technology", "slug": "pcf-capability-building-for-digital-data-and-technology", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-workforce-information", "slug": "hr-workforce-information", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "4", "information-resources": "3", "research": "2", "freedom-to-act": "3", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 429, "jobEvaluationNotes": "People is level 4 because designing training programmes is the main duty.", "selfAssessmentFile": "learning-and-development-specialist--band-6--learning-and-development-specialist.tsv" }, { "id": "digital-skills-lead", "slug": "digital-skills-lead", "title": "Digital skills lead", "band": "7", "summary": "Leads the organisation's programme to grow digital, data, and technology skills, for specialist professions and for the whole workforce, using skills frameworks to plan careers and close gaps.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead the digital skills programme, including digital literacy for all staff and development for digital, data, and technology professions.", "Run skills gap analysis across digital teams using the role profiles and skills in this reference, and report the results.", "Design career pathways from apprenticeships to senior roles, linked to bands and job evaluation.", "Build partnerships with universities, colleges, and training providers, and make full use of apprenticeship funding.", "Manage the digital skills budget and evaluate return on investment.", "Lead a small team of learning and development staff." ], "qualifications": [ "A recognised learning and development qualification at advanced level, or equivalent experience.", "Substantial experience of building skills programmes, ideally in digital, data, or technology." ], "skills": [ { "id": "hr-skills-frameworks-and-career-pathways", "slug": "hr-skills-frameworks-and-career-pathways", "level": "expert", "levelNumber": 4 }, { "id": "pcf:capability-building-for-digital-data-and-technology", "slug": "pcf-capability-building-for-digital-data-and-technology", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-learning-design-and-delivery", "slug": "hr-learning-design-and-delivery", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-workforce-planning", "slug": "hr-workforce-planning", "level": "working", "levelNumber": 2 }, { "id": "hr-talent-attraction", "slug": "hr-talent-attraction", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "4", "information-resources": "3", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 476, "jobEvaluationNotes": "", "selfAssessmentFile": "learning-and-development-specialist--band-7--digital-skills-lead.tsv" }, { "id": "head-of-learning", "slug": "head-of-learning", "title": "Head of learning", "band": "8a", "summary": "Leads learning and development across the organisation, setting the learning strategy and managing the learning team, budget, and systems.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Set the organisation's learning strategy, linked to the people strategy and workforce plan.", "Lead and manage the learning and development team and its services, including mandatory training and the learning management system.", "Hold the learning budget, including apprenticeship funds and external training spend.", "Report learning activity, compliance, and impact to executive committees.", "Lead leadership and management development programmes with organisational development colleagues.", "Make sure learning is accessible, inclusive, and available to staff on every shift." ], "qualifications": [ "A recognised learning and development or HR professional qualification at advanced level, or a master's degree in a related subject, or equivalent experience.", "Extensive experience of leading learning services." ], "skills": [ { "id": "hr-learning-design-and-delivery", "slug": "hr-learning-design-and-delivery", "level": "expert", "levelNumber": 4 }, { "id": "hr-skills-frameworks-and-career-pathways", "slug": "hr-skills-frameworks-and-career-pathways", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-organisational-development", "slug": "hr-organisational-development", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-people-strategy", "slug": "hr-people-strategy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:capability-building-for-digital-data-and-technology", "slug": "pcf-capability-building-for-digital-data-and-technology", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "5", "information-resources": "3", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 560, "jobEvaluationNotes": "People is level 5 because the job manages training across the organisation.", "selfAssessmentFile": "learning-and-development-specialist--band-8a--head-of-learning.tsv" } ], "sources": [] }, { "id": "head-of-people", "slug": "head-of-people", "title": "Head of people", "family": "human-resources", "summary": "The head of people and the people leadership team set the organisation's people strategy and lead its HR, recruitment, learning, organisational development, and workforce functions. They advise the board on culture, workforce, and employment risk, and make sure the organisation can attract, grow, and keep the people it needs to deliver safe digital health services.", "healthContext": [ "The organisation competes with other sectors for scarce digital, data, and technology talent, so people leaders balance pay rules and job evaluation with flexible working, career pathways, and a strong purpose.", "Services that run 24/7 depend on safe staffing, sustainable rotas, and staff wellbeing, which the board expects people leaders to monitor and improve.", "Culture affects patient safety, so people leaders link staff experience, speaking up, and inclusion to the quality of care.", "Workforce plans are made with partners across the health and care system, and staff may move between organisations when services change.", "Banded pay with job evaluation means new and changing digital roles must be evaluated consistently, and pay decisions must stand up to equal pay scrutiny." ], "pcfRole": null, "esco": [ "f605bcd2-90b6-45a0-a558-d05016d68a77" ], "levels": [ { "id": "head-of-hr", "slug": "head-of-hr", "title": "Head of HR", "band": "8c", "summary": "Leads a large part of the people function, such as HR operations, employee relations, and business partnering, and sets its standards. Also known as assistant director of people.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead HR operations, business partnering, and employee relations, managing several team leaders.", "Set people policies and the organisation's approach to employment law and risk.", "Lead partnership working and negotiations with staff representatives.", "Oversee the most serious cases, including those involving senior staff or legal claims.", "Lead workforce reporting to committees, including equality and pay gap reporting.", "Hold the budget for the HR services you lead and improve their value for money." ], "qualifications": [ "A recognised HR professional qualification at advanced level, or a master's degree in HR or a related subject, or equivalent experience.", "Extensive experience of leading HR services at senior level." ], "skills": [ { "id": "hr-people-strategy", "slug": "hr-people-strategy", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-employment-policy", "slug": "hr-employment-policy", "level": "expert", "levelNumber": 4 }, { "id": "hr-employee-relations", "slug": "hr-employee-relations", "level": "expert", "levelNumber": 4 }, { "id": "hr-organisational-change", "slug": "hr-organisational-change", "level": "expert", "levelNumber": 4 }, { "id": "hr-workforce-information", "slug": "hr-workforce-information", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-reward-and-job-evaluation", "slug": "hr-reward-and-job-evaluation", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "5", "information-resources": "4", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "3", "working-conditions": "2" }, "jobEvaluationPoints": 637, "jobEvaluationNotes": "Communication is level 6 for negotiating highly contentious matters with staff representatives; emotional effort is level 3 for frequent exposure to serious employee relations cases.", "selfAssessmentFile": "head-of-people--band-8c--head-of-hr.tsv" }, { "id": "deputy-director-of-people", "slug": "deputy-director-of-people", "title": "Deputy director of people", "band": "8d", "summary": "Deputises for the director of people and leads several people functions, such as workforce planning, learning, organisational development, and reward, across the organisation.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Deputise for the director of people, including at board committees.", "Lead workforce planning, learning, organisational development, and reward across the organisation.", "Lead the digital, data, and technology workforce plan, using skills gap analysis to set priorities for recruitment, development, and retention.", "Lead the organisation's reward strategy, job evaluation, and equal pay assurance within the agreed pay framework.", "Lead culture, engagement, and inclusion programmes and measure their effect.", "Hold budgets for several people services and lead their improvement." ], "qualifications": [ "A recognised HR professional qualification at advanced level, or a master's degree in HR or a related subject, or equivalent experience.", "Extensive experience of leading several people functions." ], "skills": [ { "id": "hr-people-strategy", "slug": "hr-people-strategy", "level": "expert", "levelNumber": 4 }, { "id": "hr-workforce-planning", "slug": "hr-workforce-planning", "level": "expert", "levelNumber": 4 }, { "id": "hr-organisational-development", "slug": "hr-organisational-development", "level": "expert", "levelNumber": 4 }, { "id": "hr-reward-and-job-evaluation", "slug": "hr-reward-and-job-evaluation", "level": "expert", "levelNumber": 4 }, { "id": "hr-skills-frameworks-and-career-pathways", "slug": "hr-skills-frameworks-and-career-pathways", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:capability-building-for-digital-data-and-technology", "slug": "pcf-capability-building-for-digital-data-and-technology", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "expert", "levelNumber": 4 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "expert", "levelNumber": 4 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "5", "information-resources": "4", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "3", "working-conditions": "2" }, "jobEvaluationPoints": 681, "jobEvaluationNotes": "", "selfAssessmentFile": "head-of-people--band-8d--deputy-director-of-people.tsv" }, { "id": "director-of-people", "slug": "director-of-people", "title": "Director of people", "band": "9", "summary": "Is the executive lead for people, culture, and workforce, accountable to the chief executive and the board for the people strategy and the whole people function.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Set the organisation's people strategy and culture, and lead the people function.", "Advise the board on workforce, culture, employment risk, and the people impact of strategy.", "Lead the organisation's response to scarce digital and data skills, with the chief digital officer.", "Make sure the organisation meets its legal duties as an employer, including equality and health and safety at work.", "Represent the organisation on people matters with health and care partners, regulators, and staff representatives.", "Hold the people directorate budget and set workforce cost controls with the director of finance." ], "qualifications": [ "A recognised HR professional qualification at the highest level, or a master's degree in HR or a related subject, or equivalent experience.", "Extensive experience of leading a people function at executive level." ], "skills": [ { "id": "hr-people-strategy", "slug": "hr-people-strategy", "level": "expert", "levelNumber": 4 }, { "id": "hr-workforce-planning", "slug": "hr-workforce-planning", "level": "expert", "levelNumber": 4 }, { "id": "hr-organisational-development", "slug": "hr-organisational-development", "level": "expert", "levelNumber": 4 }, { "id": "hr-employment-policy", "slug": "hr-employment-policy", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "expert", "levelNumber": 4 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "6", "financial-resources": "5", "people": "6", "information-resources": "4", "research": "1", "freedom-to-act": "6", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "3", "working-conditions": "2" }, "jobEvaluationPoints": 739, "jobEvaluationNotes": "People is level 6 for corporate responsibility for the organisation's people and HR function.", "selfAssessmentFile": "head-of-people--band-9--director-of-people.tsv" } ], "sources": [] }, { "id": "procurement-officer", "slug": "procurement-officer", "title": "Procurement officer", "family": "procurement", "summary": "Procurement officers help the organisation buy the goods and services it needs, lawfully and at good value, from routine purchases to formal tenders. In a digital health care organisation much of this spending is on software, cloud services, licences, devices, and technology services, so they work closely with digital, information governance, and clinical safety colleagues as well as with budget holders.", "healthContext": [ "Public procurement rules apply to the organisation's spending, so every purchase must follow the right route, keep a clear audit trail, and treat suppliers fairly.", "Many purchases are digital, such as software licences, cloud subscriptions, and devices, and need security, data protection, and clinical safety checks before contract.", "Suppliers of clinical systems can hold patient data, so contracts need clear terms on data protection, data ownership, and data return.", "Buying through frameworks and dynamic purchasing systems built for the public sector can save time, but call-offs must still follow each framework's rules.", "Public spending must show value for money and social value, such as local jobs, skills, and lower carbon." ], "pcfRole": null, "esco": [ "c9b2b0a7-0adc-4ca7-bf7c-dc95e18aeac7", "29fa406d-de89-4515-be8d-0fe7bda993f1" ], "levels": [ { "id": "procurement-assistant", "slug": "procurement-assistant", "title": "Procurement assistant", "band": "3", "summary": "Provides purchasing and administrative support, following set procedures, with a procurement officer close by.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Raise and amend purchase orders in the purchasing system, checking them against contracts and approvals.", "Resolve routine invoice and receipting queries with suppliers, budget holders, and finance.", "Get quotes for low-value purchases following the organisation's rules.", "Keep supplier records, catalogues, and the contract register up to date.", "Answer routine questions from staff about how to buy." ], "qualifications": [ "A level 2 or 3 qualification, a procurement apprenticeship, or equivalent experience.", "Experience of accurate administrative or finance work." ], "skills": [ { "id": "proc-purchase-to-pay", "slug": "proc-purchase-to-pay", "level": "working", "levelNumber": 2 }, { "id": "proc-procurement-process", "slug": "proc-procurement-process", "level": "awareness", "levelNumber": 1 }, { "id": "proc-procurement-law-and-policy", "slug": "proc-procurement-law-and-policy", "level": "awareness", "levelNumber": 1 }, { "id": "proc-contract-management", "slug": "proc-contract-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "budget-management", "slug": "budget-management", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "3", "analytical": "2", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "2", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 223, "jobEvaluationNotes": "Financial resources is level 2 because the job raises and amends orders that commit spending approved by others.", "selfAssessmentFile": "procurement-officer--band-3--procurement-assistant.tsv" }, { "id": "buyer", "slug": "buyer", "title": "Buyer", "band": "4", "summary": "Buys goods and services through quotations and framework call-offs, including standard software, devices, and licences, within set procedures.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Run quotations and further competitions under frameworks, using standard templates and the e-tendering system.", "Buy standard software, devices, and licences, tracking renewals and licence numbers.", "Check that standard security, data protection, and accessibility requirements are included before purchase.", "Negotiate prices and terms for routine purchases.", "Keep a clear audit trail and publish contract award notices where the rules need them.", "Analyse spend data to find off-contract spending and suggest better routes." ], "qualifications": [ "A procurement qualification at certificate level, a procurement apprenticeship, or equivalent experience.", "Experience of buying through quotations or frameworks." ], "skills": [ { "id": "proc-procurement-process", "slug": "proc-procurement-process", "level": "working", "levelNumber": 2 }, { "id": "proc-purchase-to-pay", "slug": "proc-purchase-to-pay", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-procurement-law-and-policy", "slug": "proc-procurement-law-and-policy", "level": "working", "levelNumber": 2 }, { "id": "proc-technology-procurement", "slug": "proc-technology-procurement", "level": "working", "levelNumber": 2 }, { "id": "proc-negotiation", "slug": "proc-negotiation", "level": "working", "levelNumber": 2 }, { "id": "proc-market-analysis", "slug": "proc-market-analysis", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "3", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 279, "jobEvaluationNotes": "Financial resources is level 3 because the job buys supplies and services on behalf of budget holders.", "selfAssessmentFile": "procurement-officer--band-4--buyer.tsv" }, { "id": "procurement-officer", "slug": "procurement-officer", "title": "Procurement officer", "band": "5", "summary": "Runs procurements of moderate value and complexity, including formal tenders, from planning to contract award, with a senior procurement officer available for advice.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Run formal tenders and framework competitions from planning to award, managing timetables and clarification questions.", "Help budget holders write clear, outcome-based specifications, including technical and data protection requirements.", "Set up evaluation, check bids for compliance, support evaluators, and record moderation.", "Write award reports and feedback to bidders, and manage the standstill period.", "Include social value and sustainability questions that fit the contract.", "Hand over contracts to contract managers with clear mobilisation and exit plans.", "Train budget holders in how to buy and supervise procurement assistants." ], "qualifications": [ "A recognised procurement professional qualification at intermediate level, or equivalent experience.", "Experience of running formal tenders under public procurement rules." ], "skills": [ { "id": "proc-procurement-process", "slug": "proc-procurement-process", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-tender-evaluation", "slug": "proc-tender-evaluation", "level": "working", "levelNumber": 2 }, { "id": "proc-procurement-law-and-policy", "slug": "proc-procurement-law-and-policy", "level": "working", "levelNumber": 2 }, { "id": "proc-technology-procurement", "slug": "proc-technology-procurement", "level": "working", "levelNumber": 2 }, { "id": "proc-market-analysis", "slug": "proc-market-analysis", "level": "working", "levelNumber": 2 }, { "id": "proc-negotiation", "slug": "proc-negotiation", "level": "working", "levelNumber": 2 }, { "id": "proc-social-value", "slug": "proc-social-value", "level": "working", "levelNumber": 2 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "3", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "3", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 351, "jobEvaluationNotes": "", "selfAssessmentFile": "procurement-officer--band-5--procurement-officer.tsv" }, { "id": "senior-procurement-officer", "slug": "senior-procurement-officer", "title": "Senior procurement officer", "band": "6", "summary": "Leads complex procurements, such as clinical systems, cloud services, and technology services, and advises on the right route to market, working with broad freedom within procurement policy.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead complex and high-value procurements, choosing the right route to market and procedure.", "Lead early market engagement and requests for information, keeping competition fair.", "Design evaluation criteria and weightings with technical, clinical, and information governance leads, and lead moderation.", "Make sure contracts for technology include interoperability, security, data ownership, exit, and data return terms.", "Negotiate with bidders where the procedure allows it, and agree final terms.", "Advise on contract changes, extensions, and direct awards, and the risk of challenge.", "Coach and check the work of procurement officers and buyers." ], "qualifications": [ "A recognised procurement professional qualification at advanced level, or equivalent experience.", "Substantial experience of leading complex tenders, ideally for technology or clinical systems." ], "skills": [ { "id": "proc-procurement-process", "slug": "proc-procurement-process", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-tender-evaluation", "slug": "proc-tender-evaluation", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-procurement-law-and-policy", "slug": "proc-procurement-law-and-policy", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-technology-procurement", "slug": "proc-technology-procurement", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-market-analysis", "slug": "proc-market-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-negotiation", "slug": "proc-negotiation", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-social-value", "slug": "proc-social-value", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 422, "jobEvaluationNotes": "", "selfAssessmentFile": "procurement-officer--band-6--senior-procurement-officer.tsv" } ], "sources": [] }, { "id": "category-manager", "slug": "category-manager", "title": "Category manager", "family": "procurement", "summary": "Category managers plan and manage a category of the organisation's spending, such as software and cloud, technology services, devices, or clinical systems, over several years. They pool demand, understand the supply market, shape requirements with digital and clinical leaders, and plan procurements and renewals so that the organisation gets value for money, avoids lock-in, and keeps its services safe and running.", "healthContext": [ "Technology is one of the organisation's largest and fastest-growing areas of spend, and much of it is subscriptions that renew every year.", "Clinical systems are hard to replace, so category plans start early, test the market, and plan for interoperability and data portability to keep future competition possible.", "Cloud and software contracts must meet security, data protection, and data residency requirements for health data.", "Public procurement rules apply, and many categories are bought through public sector frameworks, so category managers choose the right route for each need.", "Category strategies include social value and carbon reduction, such as device reuse and greener data centres." ], "pcfRole": null, "esco": [ "0561328b-875b-4ae2-9ba1-9af9049aef01", "cb4f98c8-6b8d-41d8-87eb-a2a2033a3a25" ], "levels": [ { "id": "category-manager-digital-and-technology", "slug": "category-manager-digital-and-technology", "title": "Category manager (digital and technology)", "band": "8a", "summary": "Manages a category of digital and technology spend, such as software, cloud, devices, or technology services, with a category strategy agreed with digital leaders.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Write and deliver the category strategy for digital and technology spend, with budget holders and technical leads.", "Analyse spend, contracts, licences, and renewals across the category, and plan the pipeline of procurements.", "Lead the most complex procurements in the category, such as cloud platforms and clinical systems.", "Analyse supply markets and lead early market engagement.", "Negotiate commercial models, such as enterprise licences and consumption-based pricing, and track savings and value.", "Make sure contracts include interoperability, data ownership, exit, and data return terms that avoid lock-in.", "Report category performance, risks, and savings to the head of procurement and digital leaders.", "Coach and supervise procurement officers and buyers working in the category." ], "qualifications": [ "A recognised procurement professional qualification at advanced level, or a master's degree in a related subject, or equivalent experience.", "Substantial experience of buying digital and technology services." ], "skills": [ { "id": "proc-category-management", "slug": "proc-category-management", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-technology-procurement", "slug": "proc-technology-procurement", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-market-analysis", "slug": "proc-market-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-negotiation", "slug": "proc-negotiation", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-procurement-process", "slug": "proc-procurement-process", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-procurement-law-and-policy", "slug": "proc-procurement-law-and-policy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "4", "people": "3", "information-resources": "3", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 553, "jobEvaluationNotes": "Health-sector adverts place this role at Band 8a. Knowledge, analysis, and freedom to act are scored at the Band 8a profile because the job leads the most complex technology procurements in the category. Financial resources is level 4 because the job sets how a major category of the organisation's spending is bought; research is level 2 for regular market analysis.", "selfAssessmentFile": "category-manager--band-8a--category-manager-digital-and-technology.tsv" }, { "id": "senior-category-manager", "slug": "senior-category-manager", "title": "Senior category manager", "band": "8b", "summary": "Manages several categories, or the organisation's largest and riskiest category, and leads collaborative buying with other organisations.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead category strategies for several categories, or for strategic technology and clinical systems.", "Lead high-value, high-risk procurements and negotiations, including strategic platforms and enterprise agreements.", "Lead collaborative procurements with other health and care organisations.", "Advise digital and clinical leaders on the commercial risks and costs of technology choices.", "Set social value and sustainability goals for the categories you lead.", "Line manage and develop category managers and procurement officers." ], "qualifications": [ "A recognised procurement professional qualification at advanced level, or a master's degree in a related subject, or equivalent experience.", "Extensive experience of category management and complex technology procurement." ], "skills": [ { "id": "proc-category-management", "slug": "proc-category-management", "level": "expert", "levelNumber": 4 }, { "id": "proc-technology-procurement", "slug": "proc-technology-procurement", "level": "expert", "levelNumber": 4 }, { "id": "proc-market-analysis", "slug": "proc-market-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-negotiation", "slug": "proc-negotiation", "level": "expert", "levelNumber": 4 }, { "id": "proc-social-value", "slug": "proc-social-value", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-procurement-law-and-policy", "slug": "proc-procurement-law-and-policy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "5", "people": "4", "information-resources": "3", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 595, "jobEvaluationNotes": "Health-sector adverts place this role at Band 8b. Planning is level 5 for multi-year category strategies, financial resources is level 5 because the job sets how spending is bought across several categories and services, and people is level 4 because it line manages category managers.", "selfAssessmentFile": "category-manager--band-8b--senior-category-manager.tsv" }, { "id": "head-of-category", "slug": "head-of-category", "title": "Head of category", "band": "8c", "summary": "Leads category management across the organisation's spending, setting the category approach and managing the category team.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Set the category management approach and the pipeline of procurements across the organisation.", "Lead and manage category managers and their teams.", "Make sure category strategies support the organisation's digital, clinical, and financial plans.", "Report savings, value for money, social value, and commercial risks to executive committees.", "Lead relationships with public sector buying organisations and framework providers.", "Hold the budget for the category team.", "Advise executive directors on category priorities and the commercial risks of major investments." ], "qualifications": [ "A recognised procurement professional qualification at advanced level, or a master's degree in a related subject, or equivalent experience.", "Extensive experience of leading category teams." ], "skills": [ { "id": "proc-category-management", "slug": "proc-category-management", "level": "expert", "levelNumber": 4 }, { "id": "proc-technology-procurement", "slug": "proc-technology-procurement", "level": "expert", "levelNumber": 4 }, { "id": "proc-negotiation", "slug": "proc-negotiation", "level": "expert", "levelNumber": 4 }, { "id": "proc-procurement-law-and-policy", "slug": "proc-procurement-law-and-policy", "level": "expert", "levelNumber": 4 }, { "id": "proc-social-value", "slug": "proc-social-value", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "5", "people": "4", "information-resources": "4", "research": "2", "freedom-to-act": "6", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 646, "jobEvaluationNotes": "Health-sector adverts place this role at Band 8c. Communication is level 6 for highly contentious negotiations and executive reporting; policy is level 5 and freedom to act level 6 because the job sets the category management approach for the whole organisation. Financial resources is level 5 because the job sets how spending is bought across several services.", "selfAssessmentFile": "category-manager--band-8c--head-of-category.tsv" } ], "sources": [] }, { "id": "contract-manager", "slug": "contract-manager", "title": "Contract manager", "family": "procurement", "summary": "Contract managers make sure the organisation gets what it pays for after a contract is signed. They manage supplier performance, payments, changes, disputes, renewals, and exit, and build relationships with key suppliers. In a digital health care organisation many of the most important contracts are for clinical systems, cloud hosting, and technology services that patients and staff rely on every day.", "healthContext": [ "Clinical system outages or failures can affect patient care, so contract managers monitor availability, incident response, and support levels closely and use contract remedies when needed.", "Suppliers often process patient data, so contracts are managed with information governance and security colleagues, including data protection terms, audits, and breach handling.", "Exit and data return must be planned from the start, so that patient records can move to a new system in a usable format and old copies are securely deleted.", "Contract changes must follow public procurement rules, so contract managers check whether a change needs a new procurement.", "Supplier releases can change how a clinical system behaves, so contract managers make sure suppliers meet clinical safety obligations." ], "pcfRole": null, "esco": [ "2c9939ef-ebab-4111-8f27-605ae8782791" ], "levels": [ { "id": "contract-manager", "slug": "contract-manager", "title": "Contract manager", "band": "7", "summary": "Manages a portfolio of contracts, including technology and clinical system contracts, from mobilisation to renewal, working within the contract management framework. Also known as contract officer.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Manage a portfolio of contracts, keeping the contract register, documents, and key dates current.", "Run regular performance reviews with suppliers, using service levels and key performance indicators.", "Check invoices against contract terms and resolve billing disputes.", "Negotiate and process contract changes and variations within the procurement rules.", "Track licence use, renewals, and notice periods, and plan renewals and re-procurements across the portfolio.", "Keep exit plans and data registers up to date for each contract.", "Work with information governance and security colleagues on supplier data protection and security checks." ], "qualifications": [ "A recognised procurement or contract management qualification at advanced level, or equivalent experience.", "Experience of managing service contracts, ideally for technology." ], "skills": [ { "id": "proc-contract-management", "slug": "proc-contract-management", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-supplier-relationship-management", "slug": "proc-supplier-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-exit-planning", "slug": "proc-exit-planning", "level": "working", "levelNumber": 2 }, { "id": "proc-technology-procurement", "slug": "proc-technology-procurement", "level": "working", "levelNumber": 2 }, { "id": "proc-procurement-law-and-policy", "slug": "proc-procurement-law-and-policy", "level": "working", "levelNumber": 2 }, { "id": "proc-negotiation", "slug": "proc-negotiation", "level": "working", "levelNumber": 2 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "5", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "4", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 485, "jobEvaluationNotes": "Health-sector adverts place this role at Band 7. Analysis is level 5 for judgements on complex contract terms and disputes, planning is level 4 for renewals across the portfolio, and financial resources is level 4 because the job manages the spend of a portfolio of service contracts.", "selfAssessmentFile": "contract-manager--band-7--contract-manager.tsv" }, { "id": "senior-contract-manager", "slug": "senior-contract-manager", "title": "Senior contract manager", "band": "8a", "summary": "Manages the organisation's strategic and high-risk contracts, such as the electronic patient record and cloud hosting, and leads relationships with key suppliers.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Manage strategic contracts for clinical systems and technology services, including mobilisation of new contracts.", "Lead strategic reviews with key suppliers, covering performance, roadmap, risks, and improvement plans.", "Use contract remedies, such as service credits and remediation plans, when performance falls short.", "Negotiate contract variations, renewals, and settlement of disputes.", "Write and test exit and transition plans, including data return in standard formats and secure deletion.", "Assess supplier risks, such as financial health, cyber security, and supply chain, and plan for supplier failure.", "Coach and supervise contract managers." ], "qualifications": [ "A recognised procurement or contract management qualification at advanced level, or a master's degree in a related subject, or equivalent experience.", "Substantial experience of managing strategic technology or outsourced service contracts." ], "skills": [ { "id": "proc-contract-management", "slug": "proc-contract-management", "level": "expert", "levelNumber": 4 }, { "id": "proc-supplier-relationship-management", "slug": "proc-supplier-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-exit-planning", "slug": "proc-exit-planning", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-negotiation", "slug": "proc-negotiation", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-technology-procurement", "slug": "proc-technology-procurement", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-procurement-law-and-policy", "slug": "proc-procurement-law-and-policy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "4", "people": "3", "information-resources": "3", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 553, "jobEvaluationNotes": "Health-sector adverts place this role at Band 8a. Knowledge, analysis, and freedom to act are scored at the Band 8a profile because the job manages the organisation's strategic contracts with little supervision. Financial resources is level 4 because the job manages the spend and assets of high-value service contracts.", "selfAssessmentFile": "contract-manager--band-8a--senior-contract-manager.tsv" }, { "id": "lead-contract-manager", "slug": "lead-contract-manager", "title": "Lead contract manager", "band": "8b", "summary": "Leads contract and supplier management across the organisation, setting the contract management framework and managing the contract team.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Set the organisation's contract management framework, standards, and tools.", "Lead the contract management team and its portfolio of contracts.", "Lead the management of the most critical supplier relationships and resolve major disputes.", "Set standards for exit planning and data return, and lead exits from strategic contracts.", "Report contract performance, supplier risk, and savings to executive committees.", "Advise on termination, re-procurement, and supplier failure." ], "qualifications": [ "A recognised procurement or contract management qualification at advanced level, or a master's degree in a related subject, or equivalent experience.", "Extensive experience of leading contract management for complex services." ], "skills": [ { "id": "proc-contract-management", "slug": "proc-contract-management", "level": "expert", "levelNumber": 4 }, { "id": "proc-supplier-relationship-management", "slug": "proc-supplier-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "proc-exit-planning", "slug": "proc-exit-planning", "level": "expert", "levelNumber": 4 }, { "id": "proc-negotiation", "slug": "proc-negotiation", "level": "expert", "levelNumber": 4 }, { "id": "proc-procurement-law-and-policy", "slug": "proc-procurement-law-and-policy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "5", "people": "4", "information-resources": "3", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 595, "jobEvaluationNotes": "Health-sector adverts place this role at Band 8b. Planning is level 5 for the organisation-wide contract management framework, financial resources is level 5 because the job oversees contracts across many services, and people is level 4 because it line manages the contract team.", "selfAssessmentFile": "contract-manager--band-8b--lead-contract-manager.tsv" } ], "sources": [] }, { "id": "head-of-procurement", "slug": "head-of-procurement", "title": "Head of procurement", "family": "procurement", "summary": "The head of procurement and the commercial leadership team lead how the organisation buys goods and services and manages its suppliers. They set procurement policy and commercial strategy, make sure spending is lawful and gives value for money, and advise the board on commercial risk. In a digital health care organisation they give particular attention to technology and clinical system contracts, supplier resilience, and exit.", "healthContext": [ "Large technology and clinical system contracts can shape services for a decade, so commercial leaders plan for interoperability, portability, and future competition from the start.", "Critical suppliers support services that run 24/7, so supplier failure and cyber incidents in the supply chain are board-level risks.", "Public procurement rules apply, and the organisation must be able to defend its procurement decisions if challenged.", "The organisation is expected to deliver social value and carbon reduction through its spending.", "Commercial leaders often work with other health and care organisations on collaborative buying and shared contracts." ], "pcfRole": null, "esco": [ "91f93dc4-1b71-4053-b6fb-c579ec19303a", "377865f0-c327-4599-8c7e-d428c6588edf" ], "levels": [ { "id": "head-of-procurement", "slug": "head-of-procurement", "title": "Head of procurement", "band": "8c", "summary": "Leads the procurement function, setting procurement procedures and standards and managing the procurement and purchasing teams.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead and manage the procurement and purchasing teams.", "Set the organisation's procurement procedures, templates, and thresholds, in line with public procurement rules and financial rules.", "Assure the most complex and high-value procurements and their award decisions.", "Manage the procurement pipeline and make sure procurements start in time.", "Report procurement compliance, savings, and social value to the audit committee.", "Hold the procurement team budget and develop the team's skills." ], "qualifications": [ "A recognised procurement professional qualification at the highest level, or a master's degree in a related subject, or equivalent experience.", "Extensive experience of leading procurement under public procurement rules." ], "skills": [ { "id": "proc-procurement-process", "slug": "proc-procurement-process", "level": "expert", "levelNumber": 4 }, { "id": "proc-procurement-law-and-policy", "slug": "proc-procurement-law-and-policy", "level": "expert", "levelNumber": 4 }, { "id": "proc-tender-evaluation", "slug": "proc-tender-evaluation", "level": "expert", "levelNumber": 4 }, { "id": "proc-category-management", "slug": "proc-category-management", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-social-value", "slug": "proc-social-value", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "5", "people": "4", "information-resources": "4", "research": "2", "freedom-to-act": "6", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 646, "jobEvaluationNotes": "Health-sector adverts place this role at Band 8c. Policy is level 5 because the job sets procurement procedures for the whole organisation, and freedom to act is level 6 because it interprets procurement rules and strategy to set the organisation's standards. Financial resources is level 5 because it controls how spending is bought across many services; communication is level 6 for contentious award decisions and challenges.", "selfAssessmentFile": "head-of-procurement--band-8c--head-of-procurement.tsv" }, { "id": "head-of-commercial", "slug": "head-of-commercial", "title": "Head of commercial", "band": "8d", "summary": "Leads procurement, category management, and contract management together as one commercial function, and sets the commercial strategy.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead the commercial function, including procurement, category management, and contract management.", "Set the commercial strategy, including the approach to technology and cloud contracts and lock-in.", "Lead negotiations with strategic suppliers, such as clinical system and cloud providers.", "Lead the response to supplier failure and serious contract disputes.", "Advise executive directors on commercial risk, value for money, and the commercial case for major investments.", "Lead collaborative commercial work with other health and care organisations." ], "qualifications": [ "A recognised procurement professional qualification at the highest level, or a master's degree in a related subject, or equivalent experience.", "Extensive experience of leading commercial functions." ], "skills": [ { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "expert", "levelNumber": 4 }, { "id": "proc-category-management", "slug": "proc-category-management", "level": "expert", "levelNumber": 4 }, { "id": "proc-contract-management", "slug": "proc-contract-management", "level": "expert", "levelNumber": 4 }, { "id": "proc-supplier-relationship-management", "slug": "proc-supplier-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "proc-technology-procurement", "slug": "proc-technology-procurement", "level": "expert", "levelNumber": 4 }, { "id": "proc-negotiation", "slug": "proc-negotiation", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "risk-management", "slug": "risk-management", "level": "expert", "levelNumber": 4 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "5", "people": "5", "information-resources": "4", "research": "2", "freedom-to-act": "6", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 703, "jobEvaluationNotes": "Health-sector adverts place this role at Band 8d. Knowledge is level 8 for knowledge across procurement, category management, contract management, and commercial law, and freedom to act is level 6 because the job sets the commercial strategy. Communication is level 6 for negotiating highly contentious commercial matters with strategic suppliers.", "selfAssessmentFile": "head-of-procurement--band-8d--head-of-commercial.tsv" }, { "id": "director-of-procurement-and-commercial", "slug": "director-of-procurement-and-commercial", "title": "Director of procurement and commercial", "band": "9", "summary": "Is the organisation's senior commercial leader, accountable for procurement and commercial policy, and advises the board on commercial strategy and risk.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Set the organisation's procurement and commercial policy and strategy, approved by the board.", "Advise the board and executive team on commercial strategy, risk, and the largest contracts and investments.", "Assure the organisation's compliance with public procurement rules and its readiness to defend challenges.", "Lead executive relationships with strategic suppliers and public sector buying organisations.", "Set social value and sustainable procurement goals and report outcomes to the board.", "Lead and develop the commercial leadership team and the organisation's commercial skills.", "Be accountable for the organisation's commercial commitments and contract portfolio across all services." ], "qualifications": [ "A recognised procurement professional qualification at the highest level, or a master's degree in a related subject, or equivalent experience.", "Extensive experience of leading commercial functions at executive level." ], "skills": [ { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "expert", "levelNumber": 4 }, { "id": "proc-procurement-law-and-policy", "slug": "proc-procurement-law-and-policy", "level": "expert", "levelNumber": 4 }, { "id": "proc-supplier-relationship-management", "slug": "proc-supplier-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "proc-social-value", "slug": "proc-social-value", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "expert", "levelNumber": 4 }, { "id": "risk-management", "slug": "risk-management", "level": "expert", "levelNumber": 4 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "6", "financial-resources": "6", "people": "5", "information-resources": "4", "research": "2", "freedom-to-act": "6", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 739, "jobEvaluationNotes": "Health-sector adverts place this role at Band 9. Policy is level 6 for corporate responsibility for procurement and commercial policy, financial resources is level 6 for corporate responsibility for the organisation's commercial commitments, and freedom to act is level 6 because the job sets commercial goals and standards. Emotional effort is level 2 for occasional exposure to stressful disputes, supplier failures, and challenges.", "selfAssessmentFile": "head-of-procurement--band-9--director-of-procurement-and-commercial.tsv" } ], "sources": [] }, { "id": "administrator", "slug": "administrator", "title": "Administrator", "family": "corporate-services", "summary": "Administrators keep teams and services running by handling the organisation's day-to-day administration: correspondence, diaries, meetings, records, data entry, ordering, and enquiries. In a digital health care organisation they support digital, clinical, and corporate teams, and often handle confidential information about patients and staff.", "healthContext": [ "Administrators often see confidential patient and staff information, so they follow information governance rules closely.", "Enquiries may come from patients, care staff, and the public, and some callers may be anxious or distressed.", "Accurate records and data entry matter, because errors can flow into clinical systems, reports, and payments.", "Many administrative processes are moving to digital tools, so administrators help test and adopt new ways of working." ], "pcfRole": null, "esco": [ "044d78cc-f62f-4532-83a5-8e04f2889652", "6c999fc7-c6b7-4ef3-a4b9-af124a1783a2" ], "levels": [ { "id": "administrative-assistant", "slug": "administrative-assistant", "title": "Administrative assistant", "band": "2", "summary": "Carries out routine administrative tasks for a team, following set procedures with supervision close by.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Answer calls and emails, take accurate messages, and pass enquiries to the right person.", "Enter and update data accurately in the team's systems.", "File and scan documents and keep shared folders in order.", "Book meetings and rooms, and send out papers.", "Order stationery and supplies within set procedures." ], "qualifications": [ "Good literacy, numeracy, and keyboard skills." ], "skills": [ { "id": "corp-administration", "slug": "corp-administration", "level": "awareness", "levelNumber": 1 }, { "id": "corp-office-software", "slug": "corp-office-software", "level": "working", "levelNumber": 2 }, { "id": "corp-correspondence-management", "slug": "corp-correspondence-management", "level": "awareness", "levelNumber": 1 }, { "id": "corp-diary-and-meeting-management", "slug": "corp-diary-and-meeting-management", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "2", "analytical": "2", "planning": "1", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "1", "people": "1", "information-resources": "2", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 176, "jobEvaluationNotes": "Physical skills are scored at level 3 for advanced keyboard skills, with speed and accuracy in typing and data entry.", "selfAssessmentFile": "administrator--band-2--administrative-assistant.tsv" }, { "id": "administrator", "slug": "administrator", "title": "Administrator", "band": "3", "summary": "Provides a full administrative service to a team or service, handling a range of tasks, some non-routine, and organising own workload.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Manage diaries and arrange meetings, events, and travel for a team.", "Take minutes and action notes for team meetings and follow up actions.", "Handle routine correspondence and enquiries, drafting replies where needed.", "Maintain records, trackers, and databases, and produce simple reports.", "Process orders, invoices, and expenses within set limits.", "Show new staff the team's administrative procedures." ], "qualifications": [ "A level 3 qualification in business administration, or equivalent experience." ], "skills": [ { "id": "corp-administration", "slug": "corp-administration", "level": "working", "levelNumber": 2 }, { "id": "corp-office-software", "slug": "corp-office-software", "level": "working", "levelNumber": 2 }, { "id": "corp-correspondence-management", "slug": "corp-correspondence-management", "level": "working", "levelNumber": 2 }, { "id": "corp-diary-and-meeting-management", "slug": "corp-diary-and-meeting-management", "level": "working", "levelNumber": 2 }, { "id": "corp-minute-taking", "slug": "corp-minute-taking", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "3", "analytical": "2", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "2", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 223, "jobEvaluationNotes": "", "selfAssessmentFile": "administrator--band-3--administrator.tsv" }, { "id": "senior-administrator", "slug": "senior-administrator", "title": "Senior administrator", "band": "4", "summary": "Leads the administration for a service or directorate, supervising other administrators and improving administrative processes.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Coordinate the administrative service for a directorate, allocating work to administrators.", "Take formal minutes for management and programme meetings.", "Write and improve administrative procedures and templates.", "Produce reports from trackers and systems for managers.", "Monitor spending on administrative budgets and raise variances.", "Train and supervise administrators and apprentices." ], "qualifications": [ "Substantial administrative experience, at a level equivalent to a foundation degree." ], "skills": [ { "id": "corp-administration", "slug": "corp-administration", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-office-software", "slug": "corp-office-software", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-correspondence-management", "slug": "corp-correspondence-management", "level": "working", "levelNumber": 2 }, { "id": "corp-diary-and-meeting-management", "slug": "corp-diary-and-meeting-management", "level": "working", "levelNumber": 2 }, { "id": "corp-minute-taking", "slug": "corp-minute-taking", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 }, { "id": "budget-management", "slug": "budget-management", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 277, "jobEvaluationNotes": "", "selfAssessmentFile": "administrator--band-4--senior-administrator.tsv" } ], "sources": [] }, { "id": "executive-assistant", "slug": "executive-assistant", "title": "Executive assistant", "family": "corporate-services", "summary": "Executive assistants give senior leaders high-level administrative and business support. They manage diaries, correspondence, meetings, and papers, act as a point of contact for the leader's office, and use judgement to deal with matters on the leader's behalf. They often handle highly confidential and sensitive information.", "healthContext": [ "Senior leaders in health care deal with patient safety incidents, complaints, and staff cases, so executive assistants regularly handle sensitive and confidential material.", "Executive offices work closely with boards and committees, so accurate papers, minutes, and governance records matter.", "Diaries must make room for urgent matters, such as serious incidents and service outages, at short notice." ], "pcfRole": null, "esco": [ "2a04a1df-a3b9-403e-a245-e7f93fdddd44" ], "levels": [ { "id": "executive-assistant", "slug": "executive-assistant", "title": "Executive assistant", "band": "4", "summary": "Provides executive support to a director or senior leader, managing their diary, correspondence, and meetings.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Manage a senior leader's diary, setting priorities and resolving clashes.", "Handle correspondence, drafting replies and dealing with routine matters on the leader's behalf.", "Prepare papers, presentations, and briefings for meetings.", "Take minutes and track actions for the leader's meetings.", "Act as the first point of contact for the leader's office, using tact and discretion.", "Arrange travel, events, and visits." ], "qualifications": [ "Substantial experience of administrative support to senior staff, at a level equivalent to a foundation degree." ], "skills": [ { "id": "corp-diary-and-meeting-management", "slug": "corp-diary-and-meeting-management", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-correspondence-management", "slug": "corp-correspondence-management", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-minute-taking", "slug": "corp-minute-taking", "level": "working", "levelNumber": 2 }, { "id": "corp-administration", "slug": "corp-administration", "level": "working", "levelNumber": 2 }, { "id": "corp-office-software", "slug": "corp-office-software", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "4", "analytical": "3", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 307, "jobEvaluationNotes": "Communication is scored at level 4 because the job regularly handles sensitive matters that need tact and persuasion with senior internal and external contacts.", "selfAssessmentFile": "executive-assistant--band-4--executive-assistant.tsv" }, { "id": "senior-executive-assistant", "slug": "senior-executive-assistant", "title": "Senior executive assistant", "band": "5", "summary": "Provides executive support to the chief executive, chair, or an executive director, and coordinates the business of their office.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Manage the diary and priorities of the chief executive or an executive director.", "Handle sensitive correspondence, including complaints and enquiries from partners and regulators.", "Coordinate executive team meetings, papers, and action logs.", "Take formal minutes for executive and committee meetings.", "Track commitments and deadlines across the executive office and chase progress.", "Supervise other assistants and cover across the executive office." ], "qualifications": [ "Extensive experience of executive support, at a level equivalent to a degree." ], "skills": [ { "id": "corp-diary-and-meeting-management", "slug": "corp-diary-and-meeting-management", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-correspondence-management", "slug": "corp-correspondence-management", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-minute-taking", "slug": "corp-minute-taking", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-office-software", "slug": "corp-office-software", "level": "practitioner", "levelNumber": 3 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 346, "jobEvaluationNotes": "", "selfAssessmentFile": "executive-assistant--band-5--senior-executive-assistant.tsv" }, { "id": "executive-office-manager", "slug": "executive-office-manager", "title": "Executive office manager", "band": "6", "summary": "Manages the executive office, its staff, and its business cycle, and makes sure the executive team and board are well supported.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Manage the executive office team, setting priorities and supporting their development.", "Plan the business cycle for the executive team, including forward plans and papers.", "Make sure briefings, papers, and correspondence are accurate, timely, and well judged.", "Coordinate the executive response to urgent matters, such as serious incidents and enquiries.", "Manage the executive office budget and its systems.", "Improve executive office processes and tools." ], "qualifications": [ "Extensive experience of executive support and office management, at a level equivalent to a degree." ], "skills": [ { "id": "corp-diary-and-meeting-management", "slug": "corp-diary-and-meeting-management", "level": "expert", "levelNumber": 4 }, { "id": "corp-correspondence-management", "slug": "corp-correspondence-management", "level": "expert", "levelNumber": 4 }, { "id": "corp-minute-taking", "slug": "corp-minute-taking", "level": "practitioner", "levelNumber": 3 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "5", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "3", "research": "1", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 423, "jobEvaluationNotes": "", "selfAssessmentFile": "executive-assistant--band-6--executive-office-manager.tsv" } ], "sources": [] }, { "id": "project-support-officer", "slug": "project-support-officer", "title": "Project support officer", "family": "corporate-services", "summary": "Project support officers help projects and programmes run smoothly by maintaining plans, registers, and documents, organising meetings, and producing reports. At senior levels they run the project management office (PMO), giving leaders a clear view of progress, risks, and benefits across the organisation's portfolio of digital change.", "healthContext": [ "Digital health projects need clinical safety, information governance, and security approvals at set points, so project support tracks these as key milestones.", "Projects often depend on clinicians and care staff whose time is limited, so planning around clinical rotas and service pressures matters.", "Portfolio reporting helps leaders decide which changes go ahead when clinical services are under pressure." ], "pcfRole": null, "esco": [ "5ccb2c34-e860-43a5-9869-342487518115" ], "levels": [ { "id": "project-support-officer", "slug": "project-support-officer", "title": "Project support officer", "band": "3", "summary": "Gives administrative support to one or more projects, maintaining records and organising meetings under the guidance of a project manager.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Maintain project documents, with version control, in the project repository.", "Update action, risk, issue, and decision logs.", "Organise project meetings, send papers, and take action notes.", "Collect updates from the team for status reports.", "Handle routine project correspondence and enquiries." ], "qualifications": [ "A level 3 qualification in business administration or project support, or equivalent experience." ], "skills": [ { "id": "corp-pmo-reporting", "slug": "corp-pmo-reporting", "level": "awareness", "levelNumber": 1 }, { "id": "project-management", "slug": "project-management", "level": "awareness", "levelNumber": 1 }, { "id": "corp-administration", "slug": "corp-administration", "level": "working", "levelNumber": 2 }, { "id": "corp-office-software", "slug": "corp-office-software", "level": "working", "levelNumber": 2 }, { "id": "corp-diary-and-meeting-management", "slug": "corp-diary-and-meeting-management", "level": "working", "levelNumber": 2 }, { "id": "corp-minute-taking", "slug": "corp-minute-taking", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "3", "analytical": "2", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "2", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 223, "jobEvaluationNotes": "", "selfAssessmentFile": "project-support-officer--band-3--project-support-officer.tsv" }, { "id": "project-coordinator", "slug": "project-coordinator", "title": "Project coordinator", "band": "4", "summary": "Coordinates project controls for several projects or a programme, maintaining plans and registers and producing regular reports.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Maintain project plans, registers, and trackers for several projects.", "Produce regular status and highlight reports.", "Track project budgets and spending, and raise variances.", "Check that projects follow the agreed method, including clinical safety and information governance steps.", "Coordinate project boards, papers, and actions.", "Support project managers with stakeholder communications." ], "qualifications": [ "A foundation project management qualification, or equivalent experience." ], "skills": [ { "id": "corp-pmo-reporting", "slug": "corp-pmo-reporting", "level": "working", "levelNumber": 2 }, { "id": "project-management", "slug": "project-management", "level": "working", "levelNumber": 2 }, { "id": "corp-office-software", "slug": "corp-office-software", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-minute-taking", "slug": "corp-minute-taking", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "awareness", "levelNumber": 1 }, { "id": "budget-management", "slug": "budget-management", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 285, "jobEvaluationNotes": "", "selfAssessmentFile": "project-support-officer--band-4--project-coordinator.tsv" }, { "id": "pmo-analyst", "slug": "pmo-analyst", "title": "PMO analyst", "band": "5", "summary": "Analyses progress, risk, and benefits across a programme or portfolio, and runs project management office processes.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Analyse progress, risks, issues, dependencies, and benefits across projects.", "Produce portfolio dashboards and reports for programme and portfolio boards.", "Run planning, change control, and assurance processes.", "Help project managers set up projects with the right controls and documents.", "Maintain the PMO's tools, templates, and guidance.", "Coach project support officers." ], "qualifications": [ "A project, programme, or portfolio management qualification, or equivalent experience." ], "skills": [ { "id": "corp-pmo-reporting", "slug": "corp-pmo-reporting", "level": "practitioner", "levelNumber": 3 }, { "id": "project-management", "slug": "project-management", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 }, { "id": "corp-office-software", "slug": "corp-office-software", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 358, "jobEvaluationNotes": "", "selfAssessmentFile": "project-support-officer--band-5--pmo-analyst.tsv" }, { "id": "pmo-manager", "slug": "pmo-manager", "title": "PMO manager", "band": "6", "summary": "Manages the project management office for a programme or portfolio, setting standards and giving leaders reliable insight into delivery.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead the project management office and its staff.", "Set project and portfolio standards, methods, and tools.", "Give senior leaders clear insight into portfolio progress, risks, and benefits.", "Run portfolio governance, including prioritisation, gateway reviews, and change control.", "Monitor programme budgets and resources, and report on them.", "Coach project managers on method and controls." ], "qualifications": [ "A recognised project, programme, or portfolio management qualification, or equivalent experience.", "Experience of running a project management office." ], "skills": [ { "id": "corp-pmo-reporting", "slug": "corp-pmo-reporting", "level": "expert", "levelNumber": 4 }, { "id": "project-management", "slug": "project-management", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "working", "levelNumber": 2 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "3", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 437, "jobEvaluationNotes": "", "selfAssessmentFile": "project-support-officer--band-6--pmo-manager.tsv" } ], "sources": [] }, { "id": "governance-and-risk-manager", "slug": "governance-and-risk-manager", "title": "Governance and risk manager", "family": "corporate-services", "summary": "Governance and risk staff make sure the organisation is well run and in control of its risks. They support the board and its committees, run the risk management framework and registers, keep policies and governance registers in order, and coordinate assurance and audit, so that leaders can make sound decisions and show they meet their legal and regulatory duties.", "healthContext": [ "Health care organisations carry clinical, information, cyber, financial, and reputational risks, so the risk framework must bring these together for the board.", "Boards must show they are assured about patient safety and quality, so governance staff link clinical safety and quality reporting into committees.", "Regulators and auditors expect clear records of decisions, risks, declarations of interest, and policies.", "Serious incidents and service failures need fast, well-documented escalation through the governance structure." ], "pcfRole": null, "esco": [ "b09acdda-6680-49d1-a411-129610ee3bc0" ], "levels": [ { "id": "governance-officer", "slug": "governance-officer", "title": "Governance officer", "band": "5", "summary": "Supports the governance cycle for committees and keeps risk, policy, and governance registers up to date.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Coordinate committee meetings, forward plans, papers, and minutes.", "Maintain the risk register, prompting risk owners to review their risks.", "Keep governance registers up to date, such as declarations of interest, gifts, and hospitality.", "Maintain the policy register and track policy reviews.", "Coordinate evidence for audits and track audit recommendations.", "Answer routine governance questions from staff." ], "qualifications": [ "A degree or a governance qualification, or equivalent experience." ], "skills": [ { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 }, { "id": "corp-minute-taking", "slug": "corp-minute-taking", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-policy-management", "slug": "corp-policy-management", "level": "working", "levelNumber": 2 }, { "id": "corp-assurance-and-audit", "slug": "corp-assurance-and-audit", "level": "working", "levelNumber": 2 }, { "id": "corp-office-software", "slug": "corp-office-software", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 358, "jobEvaluationNotes": "", "selfAssessmentFile": "governance-and-risk-manager--band-5--governance-officer.tsv" }, { "id": "senior-governance-and-risk-officer", "slug": "senior-governance-and-risk-officer", "title": "Senior governance and risk officer", "band": "6", "summary": "Runs parts of the governance and risk framework, advising directorates on risk and supporting senior committees.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Run the risk management process for directorates, challenging risk scores and controls.", "Prepare risk and assurance reports for senior committees.", "Support senior committees, including the audit and risk committee, with papers and formal minutes.", "Review policies for compliance with the policy framework, law, and equality duties.", "Train managers in risk management and governance processes.", "Coordinate the organisation's response to regulator and audit requests." ], "qualifications": [ "A degree or professional qualification in governance or risk management, or equivalent experience." ], "skills": [ { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-minute-taking", "slug": "corp-minute-taking", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-policy-management", "slug": "corp-policy-management", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-assurance-and-audit", "slug": "corp-assurance-and-audit", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 428, "jobEvaluationNotes": "", "selfAssessmentFile": "governance-and-risk-manager--band-6--senior-governance-and-risk-officer.tsv" }, { "id": "governance-and-risk-manager", "slug": "governance-and-risk-manager", "title": "Governance and risk manager", "band": "7", "summary": "Manages the governance and risk service, including the board and committee cycle, the risk framework, and assurance mapping.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Manage the board and committee cycle and the governance team.", "Run the organisation's risk management framework and the board assurance framework.", "Advise directors on risks, risk appetite, and escalation.", "Map assurance across the organisation's main risks and work with internal and external auditors.", "Keep standing orders, schemes of delegation, and the policy framework up to date.", "Coordinate the governance response to serious incidents and regulator enquiries." ], "qualifications": [ "A professional qualification in governance or risk management, or equivalent experience.", "Substantial experience of corporate governance or risk management." ], "skills": [ { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-assurance-and-audit", "slug": "corp-assurance-and-audit", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-policy-management", "slug": "corp-policy-management", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:enabling-and-informing-risk-based-decisions", "slug": "pcf-enabling-and-informing-risk-based-decisions", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 490, "jobEvaluationNotes": "", "selfAssessmentFile": "governance-and-risk-manager--band-7--governance-and-risk-manager.tsv" }, { "id": "head-of-corporate-governance", "slug": "head-of-corporate-governance", "title": "Head of corporate governance", "band": "8b", "summary": "Leads corporate governance and risk for the organisation, often acting as board secretary, and advises the chair and board on governance.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Design and lead the organisation's governance framework, including the board and its committees.", "Act as board secretary, advising the chair and board on governance, conduct, and compliance.", "Own the risk management framework and risk appetite, and advise the board on strategic risks.", "Lead the annual governance statement and governance reporting.", "Lead the governance, risk, and assurance team.", "Represent the organisation with regulators and auditors on governance matters." ], "qualifications": [ "A professional qualification in corporate governance, or equivalent experience.", "Extensive experience of leading governance and risk at board level." ], "skills": [ { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "expert", "levelNumber": 4 }, { "id": "risk-management", "slug": "risk-management", "level": "expert", "levelNumber": 4 }, { "id": "corp-assurance-and-audit", "slug": "corp-assurance-and-audit", "level": "expert", "levelNumber": 4 }, { "id": "corp-policy-management", "slug": "corp-policy-management", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:enabling-and-informing-risk-based-decisions", "slug": "pcf-enabling-and-informing-risk-based-decisions", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "4", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 600, "jobEvaluationNotes": "", "selfAssessmentFile": "governance-and-risk-manager--band-8b--head-of-corporate-governance.tsv" } ], "sources": [] }, { "id": "communications-officer", "slug": "communications-officer", "title": "Communications officer", "family": "corporate-services", "summary": "Communications staff help the organisation explain what it does to staff, patients, the public, partners, and the media. They write and publish content, run internal communications and campaigns, manage digital and social media channels, handle media enquiries, and protect the organisation's reputation, especially during incidents and outages.", "healthContext": [ "Communications about health services must be accurate, clear, and accessible, because patients may act on them.", "Campaigns often aim to change behaviour, such as encouraging patients and care staff to use a new digital service.", "Service outages, cyber incidents, and data breaches need fast, careful communications with patients, staff, partners, and the media.", "Stories about patients need consent and must protect confidentiality." ], "pcfRole": null, "esco": [ "c0489e22-6a1b-4e52-974a-eb71bbb42134", "cd7b838c-51f6-41ec-9067-bb974c0f991b" ], "levels": [ { "id": "communications-officer", "slug": "communications-officer", "title": "Communications officer", "band": "4", "summary": "Writes and publishes content for internal and external channels and supports the communications team with routine media and campaign work.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Write and edit news, intranet content, newsletters, and social media posts.", "Publish approved content on the website, intranet, and social media.", "Log media enquiries and monitor coverage.", "Support campaigns and events with content and logistics.", "Check content for accuracy, accessibility, and plain English." ], "qualifications": [ "Experience of writing for different audiences, or a qualification in communications or a related subject, or equivalent experience." ], "skills": [ { "id": "corp-internal-communications", "slug": "corp-internal-communications", "level": "working", "levelNumber": 2 }, { "id": "corp-digital-and-social-media", "slug": "corp-digital-and-social-media", "level": "working", "levelNumber": 2 }, { "id": "corp-media-relations", "slug": "corp-media-relations", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-centred-content-design", "slug": "pcf-user-centred-content-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 288, "jobEvaluationNotes": "", "selfAssessmentFile": "communications-officer--band-4--communications-officer.tsv" }, { "id": "senior-communications-officer", "slug": "senior-communications-officer", "title": "Senior communications officer", "band": "5", "summary": "Plans and delivers communications for projects and services, handles routine media enquiries, and manages channels.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Plan and deliver communications for projects and service changes.", "Respond to routine media enquiries and draft press releases and statements.", "Manage content plans for digital and social media channels, and report on performance.", "Write case studies, including patient stories, with consent.", "Advise colleagues on writing clearly for patients and the public.", "Coach communications officers." ], "qualifications": [ "A degree or qualification in communications or a related subject, or equivalent experience." ], "skills": [ { "id": "corp-communications-strategy", "slug": "corp-communications-strategy", "level": "working", "levelNumber": 2 }, { "id": "corp-internal-communications", "slug": "corp-internal-communications", "level": "working", "levelNumber": 2 }, { "id": "corp-digital-and-social-media", "slug": "corp-digital-and-social-media", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-media-relations", "slug": "corp-media-relations", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-centred-content-design", "slug": "pcf-user-centred-content-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 371, "jobEvaluationNotes": "", "selfAssessmentFile": "communications-officer--band-5--senior-communications-officer.tsv" }, { "id": "communications-lead", "slug": "communications-lead", "title": "Communications lead", "band": "6", "summary": "Leads communications for a major programme or area, such as internal communications or digital channels, and handles sensitive media work.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lead communications and engagement for a major programme, such as a new clinical system.", "Plan and evaluate campaigns that encourage patients and staff to adopt digital services.", "Handle sensitive media enquiries and prepare spokespeople.", "Plan communications for incidents and service outages with operational teams.", "Advise leaders on how to communicate change and difficult messages.", "Supervise communications officers." ], "qualifications": [ "A degree or professional qualification in communications, or equivalent experience.", "Experience of planning and evaluating campaigns." ], "skills": [ { "id": "corp-communications-strategy", "slug": "corp-communications-strategy", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-internal-communications", "slug": "corp-internal-communications", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-digital-and-social-media", "slug": "corp-digital-and-social-media", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-media-relations", "slug": "corp-media-relations", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-centred-content-design", "slug": "pcf-user-centred-content-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 441, "jobEvaluationNotes": "", "selfAssessmentFile": "communications-officer--band-6--communications-lead.tsv" }, { "id": "communications-manager", "slug": "communications-manager", "title": "Communications manager", "band": "7", "summary": "Manages the communications team's work and channels, and leads media handling and communications for incidents.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Manage the communications team, its work plan, and its budget.", "Lead reactive and proactive media work, including during incidents and data breaches.", "Manage the organisation's channels, brand, and content standards.", "Advise directors on communications and reputational risks.", "Evaluate communications and report on their effect.", "Work with partner organisations on joint communications." ], "qualifications": [ "A professional qualification in communications, or equivalent experience.", "Substantial experience of media relations and managing communications." ], "skills": [ { "id": "corp-communications-strategy", "slug": "corp-communications-strategy", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-media-relations", "slug": "corp-media-relations", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-internal-communications", "slug": "corp-internal-communications", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-digital-and-social-media", "slug": "corp-digital-and-social-media", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 490, "jobEvaluationNotes": "Emotional effort reflects occasional handling of distressing material during incidents and in patient stories.", "selfAssessmentFile": "communications-officer--band-7--communications-manager.tsv" }, { "id": "head-of-communications", "slug": "head-of-communications", "title": "Head of communications", "band": "8b", "summary": "Leads communications and engagement for the organisation, sets its strategy, and advises the board on reputation.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Set the communications and engagement strategy for the organisation.", "Lead and develop the communications function and manage its budget.", "Advise the chief executive and board on reputation, stakeholder engagement, and communications risk.", "Lead crisis communications during major incidents.", "Build relationships with senior partners, journalists, and patient groups.", "Shape how the organisation explains its digital services and its use of data to the public." ], "qualifications": [ "A professional qualification in communications, or equivalent experience.", "Extensive experience of leading communications for a complex organisation." ], "skills": [ { "id": "corp-communications-strategy", "slug": "corp-communications-strategy", "level": "expert", "levelNumber": 4 }, { "id": "corp-media-relations", "slug": "corp-media-relations", "level": "expert", "levelNumber": 4 }, { "id": "corp-internal-communications", "slug": "corp-internal-communications", "level": "expert", "levelNumber": 4 }, { "id": "corp-digital-and-social-media", "slug": "corp-digital-and-social-media", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "4", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 615, "jobEvaluationNotes": "", "selfAssessmentFile": "communications-officer--band-8b--head-of-communications.tsv" } ], "sources": [] } ] }