{ "meta": { "locale": "pt-001", "title": "Digital health care job roles reference", "disclaimer": "Este é um perfil de referência ilustrativo para uma organização de saúde digital genérica. Não é uma descrição de funções oficial de nenhum empregador, e as pontuações da avaliação de funções não constituem uma avaliação formal.", "pcf": { "name": "UK Government Digital and Data Profession Capability Framework", "url": "https://understand-digital-data-roles-skills.service.gov.uk/", "accessed": "2026-10-06", "credit": "Contains public sector information from the UK Government Digital and Data Profession Capability Framework (https://understand-digital-data-roles-skills.service.gov.uk/), licensed under the Open Government Licence v3.0. © Crown copyright." }, "esco": { "name": "ESCO", "version": "v1.2.1", "url": "https://esco.ec.europa.eu/", "accessed": "2026-10-06", "credit": "Contains ESCO v1.2.1 data (https://esco.ec.europa.eu/). © European Union. Reuse authorised under Commission Decision 2011/833/EU." }, "levels": [ { "id": "awareness", "number": 1, "name": "Noção" }, { "id": "working", "number": 2, "name": "Aplicação" }, { "id": "practitioner", "number": 3, "name": "Domínio" }, { "id": "expert", "number": 4, "name": "Especialista" } ], "paths": { "roles": "funções", "families": "famílias-de-funções", "bands": "faixas", "skills": "competências", "job-evaluation": "avaliação-de-funções", "about": "sobre-esta-referência", "pcf": "pcf", "esco": "esco" }, "localeName": "Português", "translationNote": "Esta tradução foi feita a partir do inglês por um assistente de IA e ainda não foi revisada por um falante nativo. As citações do UK GDaD PCF (Quadro de Competências Digitais e de Dados do Governo do Reino Unido) e do ESCO mantêm-se em inglês." }, "families": [ { "id": "software-development", "slug": "desenvolvimento-de-software", "title": "Desenvolvimento de software", "pcfFamily": "Software development", "roles": [ "software-developer", "frontend-developer", "devops-engineer", "integration-engineer" ] }, { "id": "architecture", "slug": "arquitetura", "title": "Arquitetura", "pcfFamily": "Architecture", "roles": [ "enterprise-architect", "solution-architect", "technical-architect", "data-architect", "security-architect", "network-architect", "business-architect" ] }, { "id": "data", "slug": "dados", "title": "Dados", "pcfFamily": "Data", "roles": [ "data-analyst", "performance-analyst", "data-engineer", "analytics-engineer", "data-scientist", "machine-learning-engineer", "data-governance-manager", "clinical-coder" ] }, { "id": "product-and-delivery", "slug": "produto-e-entrega", "title": "Produto e entrega", "pcfFamily": "Product and delivery", "roles": [ "business-analyst", "delivery-manager", "product-manager", "project-manager", "programme-delivery-manager", "digital-portfolio-manager", "service-owner" ] }, { "id": "user-centred-design", "slug": "design-centrado-no-usuário", "title": "Design centrado no usuário", "pcfFamily": "User-centred design", "roles": [ "user-researcher", "service-designer", "interaction-designer", "content-designer", "accessibility-specialist" ] }, { "id": "it-operations", "slug": "operações-de-ti", "title": "Operações de TI", "pcfFamily": "IT operations", "roles": [ "service-desk-analyst", "end-user-computing-engineer", "infrastructure-engineer", "application-operations-engineer", "it-service-manager", "incident-manager", "problem-manager", "change-and-release-manager" ] }, { "id": "cyber-security", "slug": "cibersegurança", "title": "Cibersegurança", "pcfFamily": null, "roles": [ "security-analyst", "security-engineer", "cyber-security-manager" ] }, { "id": "quality-assurance-testing", "slug": "garantia-da-qualidade-e-testes", "title": "Garantia da qualidade e testes", "pcfFamily": "Quality assurance testing (QAT)", "roles": [ "quality-assurance-test-analyst", "test-engineer", "test-manager" ] }, { "id": "clinical-informatics", "slug": "informática-clínica-e-segurança-clínica", "title": "Informática clínica e segurança clínica", "pcfFamily": null, "roles": [ "clinical-informatician", "clinical-safety-officer", "chief-clinical-information-officer" ] }, { "id": "information-governance", "slug": "governança-da-informação", "title": "Governança da informação", "pcfFamily": null, "roles": [ "records-officer", "information-governance-officer", "data-protection-officer" ] }, { "id": "finance", "slug": "finanças", "title": "Finanças", "pcfFamily": null, "roles": [ "finance-officer", "payroll-officer", "management-accountant", "financial-accountant", "head-of-finance" ] }, { "id": "legal", "slug": "jurídico", "title": "Jurídico", "pcfFamily": null, "roles": [ "legal-assistant", "legal-adviser", "head-of-legal" ] }, { "id": "human-resources", "slug": "recursos-humanos", "title": "Recursos humanos", "pcfFamily": null, "roles": [ "hr-officer", "recruitment-officer", "hr-business-partner", "learning-and-development-specialist", "head-of-people" ] }, { "id": "procurement", "slug": "compras-e-contratações", "title": "Compras e contratações", "pcfFamily": null, "roles": [ "procurement-officer", "category-manager", "contract-manager", "head-of-procurement" ] }, { "id": "corporate-services", "slug": "serviços-corporativos", "title": "Serviços corporativos", "pcfFamily": null, "roles": [ "administrator", "executive-assistant", "project-support-officer", "governance-and-risk-manager", "communications-officer" ] } ], "bands": [ { "id": "1", "title": "Faixa 1", "stage": "Início", "sfia_level": "1", "civil_service_grades": [ "AA" ], "knowledge": "Alfabetização e noções básicas de cálculo; aprende tarefas rotineiras simples no próprio trabalho.", "autonomy": "Segue instruções claras; o trabalho é verificado com frequência.", "scope": "As próprias tarefas rotineiras.", "leadership": "Nenhuma.", "accountability": "Conclusão correta das tarefas rotineiras.", "points": { "min": 0, "max": 160 } }, { "id": "2", "title": "Faixa 2", "stage": "Apoio", "sfia_level": "1", "civil_service_grades": [ "AA", "AO" ], "knowledge": "Conhece as rotinas e os procedimentos da área de trabalho; pode ter uma qualificação de entrada.", "autonomy": "Trabalha segundo procedimentos definidos, com supervisão disponível.", "scope": "As próprias tarefas dentro de uma equipe.", "leadership": "Pode mostrar tarefas rotineiras a quem acaba de chegar.", "accountability": "Qualidade e pontualidade do próprio trabalho rotineiro.", "points": { "min": 161, "max": 215 } }, { "id": "3", "title": "Faixa 3", "stage": "Apoio", "sfia_level": "2", "civil_service_grades": [ "AO" ], "knowledge": "Conhecimento de vários procedimentos, alguns não rotineiros; em geral, qualificação de nível 3 ou experiência equivalente.", "autonomy": "Trabalha dentro dos procedimentos; decide como organizar o próprio trabalho; leva os problemas ao nível superior.", "scope": "O próprio trabalho e algumas tarefas para a equipe em geral.", "leadership": "Pode distribuir trabalho rotineiro ou treinar outras pessoas nos procedimentos.", "accountability": "Precisão do próprio trabalho e dos registros mantidos.", "points": { "min": 216, "max": 270 } }, { "id": "4", "title": "Faixa 4", "stage": "Apoio e início da prática profissional", "sfia_level": "2-3", "civil_service_grades": [ "AO", "EO" ], "knowledge": "Conhecimento detalhado da área de trabalho, em geral adquirido em curso tecnológico, aprendizagem profissional ou experiência equivalente.", "autonomy": "Trabalha dentro de diretrizes; resolve a maioria dos problemas do dia a dia; a chefia está disponível para aconselhar.", "scope": "O próprio trabalho e um serviço ou processo definido.", "leadership": "Pode supervisionar uma equipe pequena ou coordenar o trabalho de outras pessoas.", "accountability": "Entrega de um serviço ou processo definido.", "points": { "min": 271, "max": 325 } }, { "id": "5", "title": "Faixa 5", "stage": "Profissional", "sfia_level": "3", "civil_service_grades": [ "EO", "HEO" ], "knowledge": "Conhecimento profissional ou técnico, em geral adquirido em curso de graduação ou experiência equivalente.", "autonomy": "Trabalha para objetivos amplos, dentro das normas profissionais; planeja o próprio trabalho.", "scope": "O próprio trabalho profissional dentro de uma equipe ou produto.", "leadership": "Pode orientar e conferir o trabalho de pessoal de apoio e de aprendizes.", "accountability": "Qualidade do próprio trabalho profissional.", "points": { "min": 326, "max": 395 } }, { "id": "6", "title": "Faixa 6", "stage": "Profissional experiente", "sfia_level": "4", "civil_service_grades": [ "HEO", "SEO" ], "knowledge": "Conhecimento especializado em vários procedimentos, construído por meio de formação complementar ou da experiência.", "autonomy": "Trabalha com independência; interpreta a política para a própria área; busca orientação em questões complexas.", "scope": "Um produto, serviço ou frente de trabalho.", "leadership": "Pode liderar uma equipe pequena ou orientar colegas.", "accountability": "Resultados da própria frente de trabalho e qualidade das orientações dadas.", "points": { "min": 396, "max": 465 } }, { "id": "7", "title": "Faixa 7", "stage": "Sênior ou especialista", "sfia_level": "5", "civil_service_grades": [ "SEO", "G7" ], "knowledge": "Conhecimento especializado muito desenvolvido, em geral em nível de mestrado ou experiência equivalente.", "autonomy": "Trabalha segundo a política da organização; decide como alcançar os resultados; é a pessoa especialista que os outros consultam.", "scope": "Vários produtos ou serviços, ou uma função especializada.", "leadership": "Lidera uma equipe ou uma área de prática profissional.", "accountability": "Entrega de um serviço ou função especializada e, se houver, do respectivo orçamento.", "points": { "min": 466, "max": 539 } }, { "id": "8a", "title": "Faixa 8a", "stage": "Liderança", "sfia_level": "5-6", "civil_service_grades": [ "G7" ], "knowledge": "Conhecimento de especialista em uma disciplina e na sua gestão.", "autonomy": "Interpreta a política da organização para um serviço; define a direção da equipe.", "scope": "Uma área de serviço ou uma disciplina em toda a organização.", "leadership": "Gerencia uma equipe ou lidera uma disciplina sem chefia direta.", "accountability": "Uma área de serviço, sua equipe e seu orçamento.", "points": { "min": 540, "max": 584 } }, { "id": "8b", "title": "Faixa 8b", "stage": "Liderança", "sfia_level": "6", "civil_service_grades": [ "G7", "G6" ], "knowledge": "Conhecimento de especialista em várias disciplinas ou em um serviço de grande porte.", "autonomy": "Molda a política e a estratégia de uma área ampla.", "scope": "Vários serviços ou equipes, ou uma disciplina em nível principal.", "leadership": "Gerencia gestores ou é a principal autoridade em uma disciplina.", "accountability": "Vários serviços, suas equipes e seus orçamentos.", "points": { "min": 585, "max": 629 } }, { "id": "8c", "title": "Faixa 8c", "stage": "Liderança sênior", "sfia_level": "6", "civil_service_grades": [ "G6" ], "knowledge": "Conhecimento de especialista e ampla compreensão da organização e do setor.", "autonomy": "Define a estratégia de uma função; responde a um diretor.", "scope": "Uma função ou um departamento.", "leadership": "Lidera uma função por meio de várias camadas de gestão.", "accountability": "Desempenho, força de trabalho e orçamento de uma função.", "points": { "min": 630, "max": 674 } }, { "id": "8d", "title": "Faixa 8d", "stage": "Liderança sênior", "sfia_level": "6-7", "civil_service_grades": [ "G6", "SCS1" ], "knowledge": "Conhecimento estratégico de várias funções e do sistema de saúde e cuidados como um todo.", "autonomy": "Molda a estratégia de toda a organização; substitui um diretor.", "scope": "Uma grande função ou várias funções.", "leadership": "Lidera várias funções ou um grande departamento.", "accountability": "Grandes funções, grandes orçamentos e riscos de toda a organização.", "points": { "min": 675, "max": 720 } }, { "id": "9", "title": "Faixa 9", "stage": "Chefia de profissão ou diretoria", "sfia_level": "7", "civil_service_grades": [ "SCS1" ], "knowledge": "Perícia estratégica e liderança em todo o sistema.", "autonomy": "Define a estratégia da organização junto com a equipe executiva.", "scope": "A organização e seus parceiros em todo o sistema.", "leadership": "Lidera uma profissão ou uma diretoria.", "accountability": "Resultados, orçamentos e riscos de toda a organização.", "points": { "min": 721, "max": 765 } } ], "factors": [ { "id": "communication", "name": "Habilidades de comunicação e de relacionamento", "description": "Habilidades necessárias para se comunicar e construir relacionamentos com colegas, pacientes, o público e parceiros. Considera a complexidade, a sensibilidade ou o caráter controverso da informação e as barreiras à compreensão ou à aceitação.", "levels": { "1": "Transmite e recebe informações rotineiras oralmente, principalmente com colegas.", "2": "Transmite e recebe informações rotineiras oralmente, por escrito ou por meio eletrônico, com colegas e outras pessoas.", "3": "Transmite informações rotineiras que exigem tato ou persuasão, ou informações complexas ou sensíveis, ou dá treinamento simples a grupos.", "4": "Transmite informações complexas, sensíveis ou controversas que exigem persuasão, negociação ou habilidades de treinamento, ou informações muito complexas.", "5": "Transmite informações muito complexas ou controversas que exigem persuasão e negociação desenvolvidas, apresenta a grandes grupos ou se comunica quando há barreiras significativas à aceitação.", "6": "Transmite informações muito complexas e muito controversas, quando há barreiras significativas à aceitação, usando o mais alto nível de habilidade de comunicação." }, "points": { "1": 5, "2": 12, "3": 21, "4": 32, "5": 45, "6": 60 } }, { "id": "knowledge", "name": "Conhecimentos, formação e experiência", "description": "Os conhecimentos e a experiência necessários para realizar o trabalho, de qualquer origem, incluindo formação formal, qualificações e experiência.", "levels": { "1": "Alguns procedimentos rotineiros, aprendidos no trabalho em uma breve integração.", "2": "Diversos procedimentos rotineiros, aprendidos por meio de treinamento no trabalho e de integração.", "3": "Diversos procedimentos, alguns não rotineiros, que exigem teoria de base (por exemplo, qualificação de nível 3 ou experiência equivalente).", "4": "Diversos procedimentos, na maioria não rotineiros, que exigem teoria intermediária (por exemplo, curso tecnológico ou experiência equivalente).", "5": "Perícia em uma especialidade, apoiada em teoria ou experiência prática (nível de graduação ou equivalente).", "6": "Conhecimento especializado em toda a extensão da especialidade (nível de pós-graduação lato sensu ou equivalente).", "7": "Conhecimento especializado muito desenvolvido em toda a extensão da especialidade (nível de mestrado ou equivalente).", "8": "Conhecimento avançado (doutorado e formação adicional, ou equivalente), ou conhecimento especializado em mais de uma disciplina, construído ao longo de muito tempo." }, "points": { "1": 16, "2": 36, "3": 60, "4": 88, "5": 120, "6": 156, "7": 196, "8": 240 } }, { "id": "analytical", "name": "Habilidades analíticas e de julgamento", "description": "A análise e o julgamento necessários para processar informações, resolver problemas e tomar decisões.", "levels": { "1": "Julgamentos sobre fatos ou situações simples.", "2": "Julgamentos sobre fatos ou situações, alguns que exigem análise.", "3": "Julgamentos sobre uma série de fatos ou situações que exigem análise ou comparação de opções.", "4": "Julgamentos sobre fatos ou situações complexos que exigem análise, interpretação e comparação de opções.", "5": "Julgamentos sobre fatos ou situações muito complexos que exigem análise, interpretação e comparação de opções." }, "points": { "1": 6, "2": 15, "3": 27, "4": 42, "5": 60 } }, { "id": "planning", "name": "Habilidades de planejamento e de organização", "description": "O planejamento e a organização necessários para conduzir atividades, programas, serviços ou estratégias.", "levels": { "1": "Organiza o próprio trabalho do dia a dia.", "2": "Planeja tarefas ou atividades simples, algumas de longa duração.", "3": "Planeja várias atividades complexas, ajustando os planos conforme necessário.", "4": "Planeja uma ampla gama de atividades ou estratégias complexas, ajustando-as conforme necessário.", "5": "Elabora planos estratégicos de longo prazo, com incerteza e efeitos em toda a organização." }, "points": { "1": 6, "2": 15, "3": 27, "4": 42, "5": 60 } }, { "id": "physical-skills", "name": "Habilidades físicas", "description": "As habilidades físicas necessárias, como destreza, coordenação, digitação e direção de veículos.", "levels": { "1": "Pouca necessidade de habilidades físicas.", "2": "Habilidades adquiridas com a prática, como o uso comum do teclado ou a direção de veículos.", "3": "Habilidades desenvolvidas que exigem rapidez ou precisão, como o uso avançado do teclado.", "4": "Habilidades muito desenvolvidas que exigem precisão ou rapidez e alta coordenação entre olhos e mãos.", "5": "O mais alto nível de precisão, rapidez e coordenação." }, "points": { "1": 6, "2": 15, "3": 27, "4": 42, "5": 60 } }, { "id": "patient-care", "name": "Responsabilidade pelo cuidado de pacientes e clientes", "description": "Responsabilidade por avaliar, tratar, cuidar ou aconselhar pacientes e clientes. Na maioria das funções digitais e corporativas, trata-se apenas de contato eventual.", "levels": { "1": "Ajuda pacientes, clientes ou familiares em contatos eventuais.", "2": "Dá orientação geral não clínica, informações ou serviços diretamente a pacientes ou ao público.", "3": "Presta cuidados pessoais, serviços técnicos clínicos básicos ou orientação clínica básica.", "4": "Realiza cuidados clínicos, presta serviços técnicos clínicos ou aconselha sobre o cuidado de pacientes.", "5": "Desenvolve programas de cuidados, presta serviços técnicos clínicos especializados ou dá orientação especializada sobre o cuidado de pacientes.", "6": "Desenvolve cuidados especializados, dá orientação altamente especializada ou responde por parte de um serviço clínico.", "7": "Responde pela prestação de um serviço clínico ou de cuidados.", "8": "Responsabilidade corporativa por serviços clínicos ou de cuidados." }, "points": { "1": 4, "2": 9, "3": 15, "4": 22, "5": 30, "6": 39, "7": 49, "8": 60 } }, { "id": "policy", "name": "Responsabilidade pela política e pelo desenvolvimento de serviços", "description": "Responsabilidade por desenvolver e implementar políticas e serviços, e pelo alcance de seus efeitos.", "levels": { "1": "Segue políticas definidas por outras pessoas; pode comentar mudanças.", "2": "Implementa políticas da própria área e propõe mudanças em suas práticas.", "3": "Implementa políticas da própria área e propõe mudanças que afetam outras áreas.", "4": "Implementa políticas e desenvolve políticas ou serviços para um serviço ou várias áreas.", "5": "Implementa e desenvolve um conjunto de políticas ou serviços para uma diretoria.", "6": "Responsabilidade corporativa pelo desenvolvimento de políticas ou serviços importantes em toda a organização ou além dela." }, "points": { "1": 5, "2": 12, "3": 21, "4": 32, "5": 45, "6": 60 } }, { "id": "financial-resources", "name": "Responsabilidade por recursos financeiros e físicos", "description": "Responsabilidade por dinheiro, orçamentos, equipamentos, estoques, edifícios e outros bens.", "levels": { "1": "Cuida pessoalmente dos equipamentos e recursos usados no próprio trabalho.", "2": "Manuseia dinheiro ou objetos de valor, cuida de equipamentos usados por outras pessoas, controla estoques ou autoriza pequenos pagamentos.", "3": "Autoriza pagamentos, compra alguns bens ou suprimentos, acompanha ou administra um orçamento delegado, ou faz a manutenção de bens.", "4": "Administra ou define o orçamento de um departamento ou serviço, ou compra ou mantém seus bens.", "5": "Administra ou define orçamentos, ou gerencia bens, de vários serviços.", "6": "Responsabilidade corporativa pelas finanças ou pelos bens da organização." }, "points": { "1": 5, "2": 12, "3": 21, "4": 32, "5": 45, "6": 60 } }, { "id": "people", "name": "Responsabilidade por pessoas", "description": "Responsabilidade por gerenciar, supervisionar, treinar ou desenvolver pessoal, ou por prestar serviços de pessoas (RH).", "levels": { "1": "Mostra as próprias rotinas de trabalho a colegas novos ou menos experientes.", "2": "Supervisiona ou coordena pessoal no dia a dia, treina outras pessoas com regularidade ou dá orientação básica de RH.", "3": "Gerencia um grupo de pessoas no dia a dia, ministra treinamento básico ou especializado, ou dá orientação essencial de RH.", "4": "Chefia diretamente uma função ou departamento, elabora programas de treinamento como atribuição principal ou presta toda a gama de serviços de RH.", "5": "Chefia diretamente vários departamentos, ou gerencia o treinamento ou grande parte do RH em toda a organização.", "6": "Responsabilidade corporativa pelas pessoas ou pela função de RH da organização." }, "points": { "1": 5, "2": 12, "3": 21, "4": 32, "5": 45, "6": 60 } }, { "id": "information-resources", "name": "Responsabilidade por recursos de informação", "description": "Responsabilidade por informações e sistemas de informação, em papel ou digitais, incluindo registros, dados e os sistemas que os mantêm.", "levels": { "1": "Registra as informações que a própria pessoa produz.", "2": "Insere ou armazena dados compilados por outras pessoas, ou ocasionalmente redige relatórios ou consultas.", "3": "Redige atas formais, redige relatórios ou consultas com regularidade, ou mantém sistemas de informação como atribuição significativa.", "4": "Adapta ou projeta sistemas de informação conforme especificações de terceiros, ou opera sistemas de informação de um departamento como atribuição principal.", "5": "Projeta e desenvolve sistemas de informação de grande porte, ou opera sistemas de informação de vários serviços como atribuição principal.", "6": "Gerencia e desenvolve sistemas de informação em toda a organização como atribuição principal.", "7": "Responsabilidade corporativa pelos sistemas de informação da organização." }, "points": { "1": 4, "2": 9, "3": 16, "4": 24, "5": 34, "6": 46, "7": 60 } }, { "id": "research", "name": "Responsabilidade por pesquisa e desenvolvimento", "description": "Responsabilidade por pesquisa formal, desenvolvimento, avaliação, auditorias, testes e ensaios.", "levels": { "1": "Realiza levantamentos ou auditorias para o próprio trabalho; participa ocasionalmente de pesquisas ou testes.", "2": "Faz regularmente pesquisa, desenvolvimento, ensaios ou testes de equipamentos e sistemas como parte do trabalho.", "3": "Realiza pesquisa ou desenvolvimento em programas formais como atribuição principal.", "4": "Coordena e realiza programas de pesquisa e desenvolvimento.", "5": "Inicia e desenvolve programas de pesquisa e desenvolvimento que apoiam os objetivos da organização.", "6": "Inicia e desenvolve programas de pesquisa e desenvolvimento com efeitos além da organização." }, "points": { "1": 5, "2": 12, "3": 21, "4": 32, "5": 45, "6": 60 } }, { "id": "freedom-to-act", "name": "Liberdade de ação", "description": "Em que medida a pessoa decide o que fazer e como, e com que proximidade seu trabalho é supervisionado.", "levels": { "1": "Trabalha segundo procedimentos definidos, com supervisão próxima.", "2": "Segue procedimentos padronizados e precedentes; em geral há alguém a quem recorrer; o trabalho pode ser conferido.", "3": "Segue políticas e procedimentos definidos; o trabalho é gerenciado, e não supervisionado.", "4": "Os resultados são definidos, mas a pessoa decide como alcançá-los, dentro de uma política ampla.", "5": "Trabalha dentro de políticas gerais e, na maioria dos casos, decide como interpretá-las.", "6": "Interpreta a política e a estratégia gerais para definir metas e padrões." }, "points": { "1": 5, "2": 12, "3": 21, "4": 32, "5": 45, "6": 60 } }, { "id": "physical-effort", "name": "Esforço físico", "description": "O esforço físico necessário, considerando sua frequência, duração e intensidade.", "levels": { "1": "Sentar, ficar em pé e caminhar, com pouco esforço físico.", "2": "Ficar sentado ou em pé com frequência em posição restrita, ou esforço leve a moderado ocasional.", "3": "Esforço leve frequente por longos períodos, ou esforço moderado frequente por períodos curtos.", "4": "Esforço leve contínuo, esforço moderado frequente por longos períodos, ou esforço intenso ocasional.", "5": "Esforço moderado contínuo, ou esforço intenso frequente." }, "points": { "1": 3, "2": 7, "3": 12, "4": 18, "5": 25 } }, { "id": "mental-effort", "name": "Esforço mental", "description": "A concentração necessária, considerando sua frequência, duração e a previsibilidade do trabalho.", "levels": { "1": "Atenção geral; concentração ocasional em trabalho previsível.", "2": "Concentração frequente em trabalho previsível, ou concentração ocasional em trabalho imprevisível.", "3": "Concentração frequente em trabalho imprevisível, ou concentração prolongada ocasional.", "4": "Concentração prolongada frequente, ou concentração intensa ocasional.", "5": "Concentração intensa frequente." }, "points": { "1": 3, "2": 7, "3": 12, "4": 18, "5": 25 } }, { "id": "emotional-effort", "name": "Esforço emocional", "description": "As exigências emocionais do trabalho, decorrentes da exposição direta ou indireta a circunstâncias aflitivas, como a leitura de registros de casos dolorosos ou o tratamento de incidentes graves.", "levels": { "1": "Exposição rara, ou exposição indireta ocasional, a circunstâncias aflitivas.", "2": "Exposição ocasional, ou exposição indireta frequente, a circunstâncias aflitivas.", "3": "Exposição frequente a circunstâncias aflitivas, ou exposição ocasional a circunstâncias muito aflitivas.", "4": "Exposição ocasional a circunstâncias traumáticas, ou exposição frequente a circunstâncias muito aflitivas." }, "points": { "1": 5, "2": 11, "3": 18, "4": 25 } }, { "id": "working-conditions", "name": "Condições de trabalho", "description": "Exposição a condições desagradáveis ou a perigos. O uso quase contínuo de tela na maioria dos dias conta como nível 2.", "levels": { "1": "Exposição rara a condições desagradáveis.", "2": "Condições desagradáveis ocasionais, viagens frequentes ou trabalho ao ar livre, ou uso quase contínuo de tela na maioria dos dias.", "3": "Condições desagradáveis frequentes, ou condições muito desagradáveis ocasionais.", "4": "Alguma exposição a perigos, ou condições muito desagradáveis frequentes.", "5": "Exposição considerável a perigos." }, "points": { "1": 3, "2": 7, "3": 12, "4": 18, "5": 25 } } ], "skills": [ { "id": "pcf:accessibility", "slug": "pcf-accessibility", "name": "Accessibility", "description": "Accessibility involves ensuring your service can be used by as many people as possible, including those with impaired vision, motor difficulties, cognitive impairments, learning disabilities and deafness.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- understand accessibility and that users have different accessibility needs\n- help fix accessibility issues under the direction of others", "working": "You can:\n- understand users have different accessibility needs\n- build user interfaces that meet accessibility standards and fix accessibility issues under the direction of others", "practitioner": "You can:\n- build user interfaces that meet a predefined set of standards\n- champion accessibility to internal stakeholders\n- offer design feedback to mitigate the risk of failing accessibility testing\n- offer recommendations on the best tools and methods to use when accessibility testing", "expert": "You can:\n- show a strong understanding of accessibility and be an advocate for users with accessibility needs\n- build user interfaces that meet a predefined set of standards\n- champion accessibility to internal and external stakeholders\n- offer design solutions to mitigate the risk of failing accessibility testing\n- recommend the best tools and methods to use when accessibility testing" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/e8ef317f-c880-4c7a-929f-e08053f976bb", "label": "develop strategies for accessibility", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/3e23db60-0c3d-498a-a6ac-ffbed0ecb033", "label": "ICT accessibility standards", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/be64bb4c-84ac-4c83-8cc7-fc8593e15136", "label": "test system accessibility for users with special needs", "match": "narrow" } ] }, { "id": "pcf:adapting-to-delivery-methodologies", "slug": "pcf-adapting-to-delivery-methodologies", "name": "Adapting to delivery methodologies", "description": "Adapting to delivery methodologies involves contributing to discussions on the appropriate delivery methodology to use, and adapting your approach based on the delivery methodology of the team.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the differences between delivery methodologies, such as scrum or kanban\n- explain how your approach would change based on the delivery methodology\n- explain why iteration is important\n- explain how roles in a multidisciplinary team work together to support delivery", "working": "You can:\n- explain how products and services are delivered through different methodologies\n- follow an appropriate approach to complete your work within the delivery methodology used by your team\n- adapt how you work and the work you produce based on your team's delivery methodology to ensure you deliver value\n- adapt how you work with other roles in a multidisciplinary team in line with the delivery methodology", "practitioner": "You can:\n- determine the approach for your role within the team's delivery methodology\n- define and agree the scope of delivery for your role within a multidisciplinary team\n- negotiate and agree delivery priorities with the team and relevant stakeholders\n- clearly communicate the value of iterative delivery and realising benefits early", "expert": "You can:\n- set and iterate standards for working within different delivery methodologies\n- actively promote collaboration and agreement to ensure the team delivers value at the right time\n- experiment with new and innovative ways of working to enhance delivery outcomes\n- research new and evolving delivery methodologies and identify how your role would work within them" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/32db65d3-5ef3-43eb-9bf8-752c9cf0b22e", "label": "customise project methodologies", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/bec4359e-cb92-468f-a997-8fb28e32fba9", "label": "ICT project management methodologies", "match": "narrow" } ] }, { "id": "pcf:agile-and-lean-practices", "slug": "pcf-agile-and-lean-practices", "name": "Agile and Lean practices", "description": "Agile and Lean practices involves encouraging teams to build incrementally, test and iterate their work based on regular feedback and other useful data.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the basic principles of Agile and Lean methodology\n- discuss ways to apply Agile and Lean principles in a multi-disciplinary team\n- explain why iteration is important", "working": "You can:\n- demonstrate experience in applying Agile principles in practice\n- provide a clear, open and transparent framework in which teams can deliver\n- show an awareness of Agile tools and are starting to use them intelligently\n- visualise and make visible the work of the team", "practitioner": "You can:\n- compare and select the most appropriate delivery methods and processes\n- recognise, reflect and adapt when something does not work, encouraging experimentation\n- use a blended approach depending on the context\n- help teams to measure, evaluate and visualise outcomes\n- encourage reflective practice to improve ways of working", "expert": "You can:\n- coach and lead teams in Agile and Lean good practices\n- create and tailor the right approach for a team, challenging, evaluating and iterating the approach through the life cycle\n- experiment with new and innovative ways of working to improve delivery across the organisation\n- act as a recognised expert and advocate for Agile and Lean approaches" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/0a9acb6b-1139-4be9-b431-3a80a959f2f4", "label": "Agile project management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/da6393d5-a53c-4863-abc7-51f36281d74e", "label": "lean project management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/00c04e40-35ea-4ed1-824c-82f936c8f876", "label": "incremental development", "match": "narrow" } ] }, { "id": "pcf:agile-research-practices", "slug": "pcf-agile-research-practices", "name": "Agile research practices", "description": "Agile delivery involves encouraging teams to build incrementally, test and iterate their work based on regular feedback and other useful data.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- describe agile working and the roles in a multidisciplinary digital team", "working": "You can:\n- understand and explain the benefits and limitations of agile working\n- design and conduct your research so the findings can be embedded into an agile workflow\n- understand and work with the different roles in a multidisciplinary digital team to plan and do user research", "practitioner": "You can:\n- advocate for agile working\n- adapt how you design and conduct research to respond to the complexity of the product environment\n- understand the strategic decisions the team needs to make so you can design appropriate research\n- influence decisions about priorities and agile processes in the team", "expert": "You can:\n- advocate for agile working at the organisational level and with senior stakeholders\n- help organisations adopt agile research practices\n- set standards and expectations of how research insights should be delivered to support delivery by agile teams\n- coach and guide other user researchers to adopt agile ways of working" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/0a9acb6b-1139-4be9-b431-3a80a959f2f4", "label": "Agile project management", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/33d49d4f-31ec-473f-9b8a-b555aa5116bb", "label": "iterative development", "match": "broad" } ] }, { "id": "pcf:agile-working", "slug": "pcf-agile-working", "name": "Agile working", "description": "Agile delivery involves encouraging teams to build incrementally, test and iterate their work based on regular feedback and other useful data.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of Agile methodology and the ways to apply the principles in practice\n- take an open-minded approach\n- explain why iteration is important\n- iterate quickly", "working": "You can:\n- demonstrate experience working in Agile, and an awareness of Agile tools and how to use them\n- advise colleagues on how and why Agile methods are used and provide a clear, open and transparent framework in which teams can deliver\n- adapt and reflect and be resilient\n- see outside of the process", "practitioner": "You can:\n- identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes\n- help the team to decide the best approach\n- help teams to manage and visualise outcomes, prioritise work and adhere to agreed minimum viable product (MVP), priorities and scope", "expert": "You can:\n- coach and lead teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project\n- think of new and innovative ways of working to achieve the right outcomes\n- act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/0a9acb6b-1139-4be9-b431-3a80a959f2f4", "label": "Agile project management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/dba46f87-0831-49cd-a1c7-340a653c0221", "label": "Agile development", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/33d49d4f-31ec-473f-9b8a-b555aa5116bb", "label": "iterative development", "match": "narrow" } ] }, { "id": "pcf:analysis", "slug": "pcf-analysis", "name": "Analysis", "description": "Analysis involves examining, interpreting and analysing data to help make informed decisions.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- apply the approach to real problems and consider all relevant information\n- apply appropriate rigour to ensure a full solution is designed and achieves the business outcome", "practitioner": "You can:\n- monitor the analysis of a technical solution and ensure analysis is reused for similar problem sets\n- review solutions and identify areas for change\n- drive the collection of information that is used and analysed\n- feed back on policy and requirements", "expert": "You can:\n- provide direction and lead on change regarding factors that feed into analysis\n- monitor changes in the technical environment and assess whether risks are still at acceptable levels or whether previous decisions need to be revisited\n- direct and influence others on best practice and policy" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/2b92a5b2-6758-4ee3-9fb4-b6387a55cc8f", "label": "perform data analysis", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/4707da90-9cfc-46ca-8de0-38a0b7bfb137", "label": "think analytically", "match": "broad" } ] }, { "id": "pcf:analysis-and-insight", "slug": "pcf-analysis-and-insight", "name": "Analysis and insight", "description": "Analysis and insight involves examining, interpreting and analysing data to help make informed decisions.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- understand and work with colleagues to apply core techniques for analysis and insight\n- present clear insights that colleagues can understand and use", "practitioner": "You can:\n- understand and help teams to apply a range of techniques to analyse data and provide insight\n- be proactive and present compelling findings that inform wider decisions\n- apply innovative approaches to resolve problems", "expert": "You can:\n- understand, teach and supervise a wide range of analysis techniques\n- help organisations create and learn from strategic insights\n- apply innovative approaches to resolve problems" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/2b92a5b2-6758-4ee3-9fb4-b6387a55cc8f", "label": "perform data analysis", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/f263da7f-0708-42c2-b1a9-39083416f632", "label": "communicate analytical insights", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/be20d05c-f6b4-4580-9fcf-f00f4baab562", "label": "make data-driven decisions", "match": "narrow" } ] }, { "id": "pcf:analysis-and-synthesis", "slug": "pcf-analysis-and-synthesis", "name": "Analysis and synthesis", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of the need for careful analysis of research data to produce clear findings", "working": "You can:\n- understand how to apply basic techniques for the analysis of research data and synthesis of findings\n- effectively involve your team in analysis and synthesis\n- present clear findings that colleagues can understand and use", "practitioner": "You can:\n- understand and help teams to apply a range of methods to analyse research data and synthesise findings\n- effectively engage sceptical colleagues in analysis and synthesis\n- advise on the choice and application of techniques, and can critique colleagues’ findings to assure best practice", "expert": "You can:\n- help an organisation to adopt a wide range of analysis and synthesis techniques, and to continually assure, improve and innovate their practices to generate clear and valuable findings" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/f715be1d-5fc4-49d3-82a5-0b8090d12849", "label": "synthesise information", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/fa465db3-56e8-4b5d-a781-e2a313a4ed2d", "label": "conduct qualitative research", "match": "narrow" } ] }, { "id": "pcf:applied-maths-statistics-and-scientific-practices", "slug": "pcf-applied-maths-statistics-and-scientific-practices", "name": "Applied maths, statistics and scientific practices", "description": "Applied mathematics and statistics involves applying analytical methods including exploratory data analysis, visualisation and statistical testing to help make accurate recommendations.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an understanding of the benefits of applied mathematics and statistics, and can use this knowledge to carry out data science tasks\n- carry out general analysis techniques for data inspection, exploration and visualisation\n- interpret statistical output effectively and accurately\n- show an awareness of different performance and accuracy metrics for statistical assessment and validation", "working": "You can:\n- apply analytical methods including exploratory data analysis and statistical testing to a specific data set, to reach accurate and reliable conclusions\n- understand and use different performance and accuracy metrics for model validation in data science projects, hypothesis testing and information retrieval\n- compare selected applied mathematics and statistical methods and identify their differences\n- access and use the statistical and scientific tools available within the organisation", "practitioner": "You can:\n- apply designated quantitative techniques such as time series analysis, optimisation and simulation to create and embed appropriate models for analysis and prediction\n- provide guidance on matching data sources with relevant applied mathematics and statistical techniques to meet analysis goals\n- apply appropriate statistical techniques to available data to discover new relations and offer insight into research problems, helping to improve organisational processes and support decision making\n- access and use the statistical tools available within the organisation", "expert": "You can:\n- identify opportunities to develop statistical insight, reports and models to support organisational objectives, while collaborating across the organisation effectively\n- critique statistical analyses\n- use a variety of data analytics techniques (such as data mining and prescriptive and predictive analytics) for complex data analysis through the whole data life cycle\n- use model outputs to produce evidence and help design services and policies\n- understand a broad range of statistical tools, particularly those deployed within the organisation, and can use these appropriately and help others to use them" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/382c11ed-20d5-4ae7-b60e-15fec527fa6c", "label": "apply statistical analysis techniques", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/7ee4c2ea-b349-4bd2-81a3-ec31475d4833", "label": "statistics", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/7a34b3d9-bd3b-4f4e-a0f6-f97439901cb7", "label": "apply scientific methods", "match": "narrow" } ] }, { "id": "pcf:applying-statistical-and-analytical-tools-and-techniques", "slug": "pcf-applying-statistical-and-analytical-tools-and-techniques", "name": "Applying statistical and analytical tools and techniques", "description": "Applying statistical and analytical techniques involves using and evaluating methods to answer research questions and make data-informed recommendations.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- support the development of statistical and analytical insights and reports under supervision\n- explain the benefits of basic statistical and analytical techniques\n- explain the value of quality assurance and best practices in developing statistical and analytical outputs", "working": "You can:\n- contribute to the development of statistical and analytical insights and reports\n- apply appropriate statistical and analytical techniques under supervision to answer research questions and organisational needs\n- follow and apply quality assurance standards\n- respond to stakeholder questions about analytical and statistical techniques", "practitioner": "You can:\n- lead the development of valuable statistical insights and reports\n- identify and apply a range of statistical and analytical techniques and tools, and support others in applying them\n- quality assure statistical techniques and analytical outputs across a team\n- engage with stakeholders and share statistical and analytical techniques to increase understanding and trust", "expert": "You can:\n- identify opportunities to develop statistical insights and reports that support organisational objectives\n- develop and guide others in a range of statistical and analytical techniques and tools\n- oversee the quality assurance of statistical techniques and analytical outputs, continually improving and innovating practices\n- use statistical and analytical outputs to influence stakeholders across the organisation and beyond" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/382c11ed-20d5-4ae7-b60e-15fec527fa6c", "label": "apply statistical analysis techniques", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/c95c29fe-3971-46b7-80e9-1f7e75ba99b3", "label": "use specific data analysis software", "match": "narrow" } ] }, { "id": "pcf:applying-user-centred-insights", "slug": "pcf-applying-user-centred-insights", "name": "Applying user-centred insights", "description": "Applying user-centred insights involves understanding all user needs and the problems that need to be solved, and applying insights to make decisions that meet these needs.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the difference between user needs and what a user wants\n- explain the purpose of user stories\n- explain why applying user-centred insights is important\n- explain how you approach understanding user needs", "working": "You can:\n- identify and engage users and stakeholders to identify user needs and trends\n- decide when you need more user insights and when you have enough to make a decision\n- work with others to define the problem and research goals\n- use quantitative and qualitative user insights to improve product or service outcomes", "practitioner": "You can:\n- use user insights to represent users in internal discussions\n- advocate for research to be completed with all types of users of the product or service\n- use user needs to agree the work that needs to be done and determine priorities with the team\n- work with others to understand and recommend tools to get the appropriate user insight", "expert": "You can:\n- advocate for a range of effective research approaches across the organisation\n- coach others in making decisions that meet user needs across a range of channels\n- advocate for continuous use of user insights in teams\n- use user insights to make strategic decisions to provide the best user experience" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/ddfe79e2-c2e3-4ba7-9bdf-3820b4f75b54", "label": "identify ICT user needs", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/7364cc39-b9c0-449f-9416-57723e2fd9c4", "label": "use methodologies for user-centered design", "match": "close" } ] }, { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "name": "Architect for the whole context", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- identify relevant information that can inform your architectural work, such as strategies, roadmaps, policies and technical trends\n- understand how your work supports the team in enabling change​", "working": "You can:\n- align your work with the work being done by other architects and technical professionals\n- track emerging issues, strategies, roadmaps, patterns and technologies over time to assess opportunities and risks to your work\n- identify how other teams contribute to delivering outcomes through change", "practitioner": "You can:\n- work to support wider organisational objectives beyond your immediate goals​\n- track emerging internal and external issues over time that could affect the work of teams across the organisation\n- take action to solve or mitigate problems by influencing colleagues across the organisation", "expert": "You can:\n- assess how trends in society and industry practices might impact the organisation\n- work with people outside of your organisation to inform policies, strategies and standards\n- anticipate changes to policy and build resilience through your architectural work\n- coach others in identifying important trends" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/d56e2c2f-3e01-4b76-a7bb-ecb6d430172f", "label": "think holistically", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/0f9958d2-f700-4f62-b90b-a5873cb5ae4c", "label": "systems thinking", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/ee3c1d54-f46a-43c7-a0f9-0ba3648164d0", "label": "design enterprise architecture", "match": "broad" } ] }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "name": "Architecture communication", "description": "Communication involves conveying information using the most effective medium and language for the audience.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of different ways of creating architecture representations for a limited audience, including technical and non-technical stakeholders\n- gather and explain information to be used in architecture representations", "working": "You can:\n- listen to the needs of technical and business stakeholders\n- create and use different architecture representations to communicate effectively, achieving agreement with technical and non-technical stakeholders\n- provide support in discussions about architectural topics within a multidisciplinary team", "practitioner": "You can:\n- lead the communication of complicated, complex or risky architecture topics with technical and non-technical stakeholders\n- communicate with senior stakeholders across your organisation\n- adapt your message and communication techniques to your audience\n- advocate on behalf of a team to other stakeholders\n- manage stakeholder expectations effectively", "expert": "You can:\n- communicate with technical and non-technical stakeholders at all levels, and across organisations, using architecture communication techniques​\n- mediate between people in difficult architectural discussions\n- gain support from business and technical stakeholders for architectural initiatives with high levels of risk, impact and complexity\n- coach and support others in architecture communication" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/c32ad607-0c4d-4e34-b73f-668298f7bf13", "label": "apply technical communication skills", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/7ff2c668-0e86-418a-a962-4958262ee337", "label": "use communication techniques", "match": "broad" } ] }, { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "name": "Asset and configuration management", "description": "Asset and configuration management involves managing the life cycle of IT assets, such as hardware, software, intellectual property, licences and warranties, the configuration of components, and the relationships between them. Consideration is given to the usage, disposal, compliance, inventory, sustainability, cost optimisation and protection of the IT asset portfolio.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- track, log and correct information to protect assets and components", "working": "You can:\n- maintain secure configuration and accurate information\n- control IT assets in one or more areas\n- verify the location and state of IT assets", "practitioner": "You can:\n- manage configuration items and related information\n- manage service compliance and risk", "expert": "You can:\n- manage configuration management for the organisation, ensuring value for the business and adherence to company policies\n- ensure that changes to assets are recorded and controlled appropriately\n- advocate organisational commitment to asset control" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9d2e926f-53d9-41f5-98f3-19dfaa687f3f", "label": "tools for software configuration management", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/ccb2e5f2-4279-48fd-9d85-a1db42ff1e13", "label": "project configuration management", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/ab6265f2-a9bf-49e8-a9a5-67cbab4de38b", "label": "manage inventory", "match": "narrow" } ] }, { "id": "corp-assurance-and-audit", "slug": "interlocução-com-garantia-e-auditoria", "name": "Interlocução com garantia e auditoria", "description": "Obter garantia de que os controles funcionam, apoiar auditorias internas e externas e acompanhar as recomendações de auditoria até a conclusão.", "source": "reference", "file": "corporate-services.yaml", "levels": { "awareness": "Você pode:\n- explicar como funcionam as auditorias e a garantia na organização\n- fornecer evidências quando solicitado", "working": "Você pode:\n- coordenar evidências para auditorias e inspeções\n- acompanhar as recomendações de auditoria e cobrar ações em atraso", "practitioner": "Você pode:\n- planejar o mapeamento de garantia dos principais riscos da organização\n- trabalhar com auditores internos e externos para acordar o escopo e os achados\n- reportar lacunas de garantia a comitês", "expert": "Você pode:\n- projetar a estrutura de garantia da organização\n- aconselhar o comitê de auditoria e o conselho de administração sobre a solidez da garantia" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/24e67151-ff7e-43e2-99c0-424a758278a4", "label": "liaise with auditors", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/8804d963-5a31-4609-b5df-f741b7199fb7", "label": "internal auditing", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/26baf34d-6721-4bac-b7eb-add0bc566a82", "label": "attend to detail in preparation for audits", "match": "narrow" } ] }, { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "name": "Availability and capacity management", "description": "Availability and capacity management involves ensuring services are available with as little downtime or disruption as possible, and that we have sufficient resources to support emerging business needs.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain availability and capacity management processes", "working": "You can:\n- manage service components to ensure they meet business needs and key performance indicators (KPIs)", "practitioner": "You can:\n- ensure the correct implementation of availability and capacity management standards and procedures\n- identify capacity issues and implement the required changes\n- initiate remedial action", "expert": "You can:\n- lead policy and strategy for service and capacity management\n- lead the identification and implementation of required changes" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/a2fef437-6719-47c2-8552-73b9fe81df86", "label": "plan ICT capacity", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/60d48be0-4260-4b2e-85b9-aedff7a9b7d9", "label": "ICT capacity planning strategies", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/9190d87f-9792-42e0-bb7f-64294a656bcd", "label": "monitor system performance", "match": "narrow" } ] }, { "id": "budget-management", "slug": "gestão-orçamentária", "name": "Gestão orçamentária", "description": "Planejar, acompanhar e controlar um orçamento, incluindo previsão, gestão de desvios e cumprimento das regras financeiras.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "Você pode:\n- seguir as regras de gastos e de pedidos de compra\n- explicar como o seu trabalho é financiado", "working": "Você pode:\n- acompanhar os gastos em relação a um orçamento pequeno e comunicar desvios\n- autorizar gastos dentro do seu limite", "practitioner": "Você pode:\n- administrar um orçamento, fazendo previsões e explicando desvios\n- elaborar um business case com custos e benefícios", "expert": "Você pode:\n- gerir orçamentos grandes ou múltiplos e definir planos financeiros\n- fazer escolhas de financiamento entre serviços" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/21c5790c-0930-4d74-b3b0-84caf5af12ea", "label": "manage budgets", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/74688c5d-2af1-4f7a-9d1c-00e808eaa1e6", "label": "budgetary principles", "match": "close" } ] }, { "id": "pcf:business-analysis-it-operations", "slug": "pcf-business-analysis-it-operations", "name": "Business analysis (IT operations)", "description": "Business analysis involves understanding the business needs and translating those requirements into solutions through detailed analysis and feedback.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- investigate problems and opportunities in existing processes, and contribute to recommending solutions", "working": "You can:\n- investigate problems and opportunities in existing processes, and contribute to recommending solutions\n- work with stakeholders to identify objectives and potential benefits", "practitioner": "You can:\n- lead investigative work into problems and opportunities in existing processes\n- lead the collection of information and creation of recommendations for improvements\n- absorb large amounts of conflicting information and use it to produce solutions", "expert": "You can:\n- direct business analysis, including the collection of information and evidence and the identification of problems and opportunities\n- ensure that recommendations fit with strategic business objectives\n- communicate recommendations persuasively to important stakeholders\n- identify the simplest of a variety of approaches" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/27ed854c-15b8-4ba2-90e9-ae888a219703", "label": "perform business analysis", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/b04f377b-ee80-4b38-aca1-19d266a23b17", "label": "analyse business requirements", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/633a3637-2c6b-40ae-ac38-289eb2a62aa6", "label": "business analysis", "match": "close" } ] }, { "id": "pcf:business-and-user-acceptance-testing", "slug": "pcf-business-and-user-acceptance-testing", "name": "Business and user acceptance testing", "description": "Business and user acceptance involves using appropriate tools and techniques to verify that a product or service meets documented and agreed business and user needs.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- describe how to create business scenarios to validate that business and user needs are met\n- explain the stages, types and purpose of testing, and the tools and techniques used", "working": "You can:\n- work with others to ensure appropriate test coverage, data and scenarios, in line with acceptance criteria\n- document and triage defects, and their risks, so they can be traced and resolved\n- work with others to review test outcomes to validate that business and user needs are met", "practitioner": "You can:\n- advise others how to ensure appropriate test coverage, data and scenarios, in line with acceptance criteria\n- analyse business risk and impacts of defects so that appropriate action can be taken to enable business acceptance\n- provide assurance on the suitability, business readiness and viability of delivered solutions", "expert": "You can:\n- set standards and strategies for business and user acceptance testing\n- advise senior stakeholders on testing and continuity risks, quality gates and assurance approaches" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/85f46538-ae70-498a-bfbc-b8ddafe96c7d", "label": "levels of software testing", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/913e7e83-b8f8-4574-b1ca-1b38f3fd974a", "label": "execute software tests", "match": "broad" } ] }, { "id": "pcf:business-architecture", "slug": "pcf-business-architecture", "name": "Business architecture", "description": "Business architecture involves using industry standards to develop integrated views of an organisation that help implement organisational strategy and solve complex problems.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of business architecture frameworks, principles and techniques\n- support the application of frameworks to business change in an organisation, under guidance", "working": "You can:\n- help support the adoption of business architecture\n- clearly communicate business architecture frameworks, principles, and techniques\n- support the production of a multidimensional view of your organisation\n- assess the impact of strategies on the organisation, highlighting risks and issues", "practitioner": "You can:\n- apply and develop business architecture frameworks, principles and techniques in your organisation\n- advise and guide the organisation to inform the implementation of its strategy\n- share the value of business architecture with the organisation\n- produce clear multidimensional views of your organisation to support decision making", "expert": "You can:\n- simplify complex business architecture frameworks into clear actions\n- develop business architecture maturity in your organisation, such as through a community of practice\n- lead or guide others in using best practice for business architecture, such as industry standards\n- identify strategic misalignment within the organisation and make recommendations for improvement" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/ee3c1d54-f46a-43c7-a0f9-0ba3648164d0", "label": "design enterprise architecture", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/c453cf81-6197-428e-84c6-70c773b63f27", "label": "ICT architectural frameworks", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/98301d4a-2cc3-439d-8d7f-0b6ac76302bb", "label": "business process modelling", "match": "narrow" } ] }, { "id": "fin-business-cases", "slug": "business-cases-e-avaliação-de-investimentos", "name": "Business cases e avaliação de investimentos", "description": "Construir a justificativa financeira de um investimento, incluindo avaliação de opções, custos de todo o ciclo de vida, tratamento de capital e custeio, benefícios e relação custo-benefício.", "source": "reference", "file": "finance.yaml", "levels": { "awareness": "Você pode:\n- explicar a finalidade de um business case e de sua seção financeira\n- reunir informações de custos para um business case", "working": "Você pode:\n- construir o modelo financeiro de um business case simples\n- separar custos de capital e de custeio, e custos pontuais e recorrentes\n- incluir os custos de todo o ciclo de vida, como licenças, suporte e hospedagem após a entrada em produção", "practitioner": "Você pode:\n- liderar a justificativa financeira de investimentos digitais complexos, como um novo sistema clínico ou a migração para a nuvem\n- avaliar opções por valor presente líquido, análise de sensibilidade e ajuste de risco\n- verificar se os benefícios são realistas, mensuráveis e têm responsável\n- acompanhar os gastos e os benefícios após a aprovação", "expert": "Você pode:\n- definir os padrões de business case e de avaliação de investimentos da organização\n- aconselhar os comitês de investimento sobre viabilidade financeira, relação custo-benefício e risco\n- apresentar aos financiadores a justificativa de grandes programas de investimento\n- revisar o portfólio de investimentos e recomendar onde parar, mudar ou continuar" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/e95058a6-e139-42e7-a470-72038a606649", "label": "assess financial viability", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/bf12b461-1c53-4d81-a395-8ba77f7483c4", "label": "investment analysis", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/5da3c765-10a3-49eb-934c-ec401ceb1a34", "label": "analyse business plans", "match": "broad" } ] }, { "id": "pcf:business-modelling", "slug": "pcf-business-modelling", "name": "Business modelling", "description": "Business modelling involves visualising, analysing and communicating current and future business situations and how business components influence each other.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain how models and diagrams can be used to represent the organisation, processes, relationships, information and interactions, and how they add value\n- support the creation of visual representations of business workflows, processes and structures\n- explain how other roles use the models you create to support their work", "working": "You can:\n- select appropriate business modelling techniques to support analysis, decision making and stakeholder understanding\n- elicit appropriate information to create effective business models\n- create models and diagrams that represent the organisation, processes, relationships, information and interactions\n- use existing and new models to ensure alignment to the organisation’s goals", "practitioner": "You can:\n- guide the selection and use of business modelling techniques to ensure consistency\n- define and share good practices for eliciting appropriate information to create effective models\n- create models and diagrams that represent complex and large-scale situations, aligning with and informing architecture artefacts\n- use business modelling outcomes to support strategic decision making", "expert": "You can:\n- set standards for business modelling, including for the elicitation of appropriate information\n- assess the effectiveness of modelling techniques to enable continuous improvement\n- coach others in business modelling, leading the creation of models when appropriate\n- use business modelling outcomes to anticipate and influence decision making and strategy development" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/98301d4a-2cc3-439d-8d7f-0b6ac76302bb", "label": "business process modelling", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/6a7792a9-888a-46ad-afc9-2c0d94c8fde6", "label": "create business process models", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/3c1cbc5e-2220-4f45-bcc8-3d52c8c9cae0", "label": "analyse business model", "match": "narrow" } ] }, { "id": "pcf:business-process-improvement", "slug": "pcf-business-process-improvement", "name": "Business process improvement", "description": "Business process improvement involves creating appropriate artefacts and analysing, modifying and testing existing and new processes to make them more efficient.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- contribute to the analysis and evaluation of business processes to identify problems and opportunities\n- contribute to the design and implementation of business process improvements\n- contribute to business process testing and usability evaluation", "working": "You can:\n- analyse and evaluate business processes to identify problems and opportunities\n- design, prioritise and facilitate the implementation of business process improvements, with some support\n- validate improvements to business processes through testing", "practitioner": "You can:\n- lead process analysis and evaluation to define business performance problems and opportunities\n- lead analysis and evaluation to design, test, implement and assess business process improvements\n- manage the design, execution and assessment of business process tests and usability evaluations", "expert": "You can:\n- lead the identification of large-scale opportunities to deliver business performance improvements\n- set the direction for analysis, design and evaluation of business process improvements, including methods, tools and standards\n- set the direction for design, execution and assessment of business process tests and usability evaluations\n- coach others in designing, testing, implementing and assessing business process improvements" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/75b30aeb-34c0-40f4-b77d-271d75a98b14", "label": "improve business processes", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/958b8802-ec3e-4813-97f7-6c8f48610dbd", "label": "identify process improvements", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/56042303-972b-41be-9310-58467599ff7e", "label": "analyse business processes", "match": "narrow" } ] }, { "id": "pcf:capability-building-for-digital-data-and-technology", "slug": "pcf-capability-building-for-digital-data-and-technology", "name": "Capability building for digital, data and technology", "description": "A senior leadership skill. You can:\n- guide the organisation to ensure it has the specialist digital, data and technology skills it needs\n- develop organisational processes and ways of working so that digital and data roles you support can thrive\n- continuously improve and optimise the organisational environment\nExamples of leadership using this skill:\n- prioritising capability needs that will have the most impact\n- negotiating for longer-term investment in people by articulating the risks and benefits of different staffing strategies\n- advocating for good practice in ways of working and supporting people to adopt this practice\n- growing digital and data communities", "source": "pcf", "file": "", "levels": { "awareness": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- guide the organisation to ensure it has the specialist digital, data and technology skills it needs\n- develop organisational processes and ways of working so that digital and data roles you support can thrive\n- continuously improve and optimise the organisational environment\nExamples of leadership using this skill:\n- prioritising capability needs that will have the most impact\n- negotiating for longer-term investment in people by articulating the risks and benefits of different staffing strategies\n- advocating for good practice in ways of working and supporting people to adopt this practice\n- growing digital and data communities", "working": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- guide the organisation to ensure it has the specialist digital, data and technology skills it needs\n- develop organisational processes and ways of working so that digital and data roles you support can thrive\n- continuously improve and optimise the organisational environment\nExamples of leadership using this skill:\n- prioritising capability needs that will have the most impact\n- negotiating for longer-term investment in people by articulating the risks and benefits of different staffing strategies\n- advocating for good practice in ways of working and supporting people to adopt this practice\n- growing digital and data communities", "practitioner": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- guide the organisation to ensure it has the specialist digital, data and technology skills it needs\n- develop organisational processes and ways of working so that digital and data roles you support can thrive\n- continuously improve and optimise the organisational environment\nExamples of leadership using this skill:\n- prioritising capability needs that will have the most impact\n- negotiating for longer-term investment in people by articulating the risks and benefits of different staffing strategies\n- advocating for good practice in ways of working and supporting people to adopt this practice\n- growing digital and data communities", "expert": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- guide the organisation to ensure it has the specialist digital, data and technology skills it needs\n- develop organisational processes and ways of working so that digital and data roles you support can thrive\n- continuously improve and optimise the organisational environment\nExamples of leadership using this skill:\n- prioritising capability needs that will have the most impact\n- negotiating for longer-term investment in people by articulating the risks and benefits of different staffing strategies\n- advocating for good practice in ways of working and supporting people to adopt this practice\n- growing digital and data communities" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/f1155d3f-fbca-4298-a31c-f6955653bacf", "label": "shape organisational teams based on competencies", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/f206e732-110c-47ce-a53f-f00c9d97c90d", "label": "talent management strategies", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/ebff1a39-7261-49cd-9cb2-88f565e8dc26", "label": "develop corporate training programmes", "match": "narrow" } ] }, { "id": "proc-category-management", "slug": "gestão-de-categorias", "name": "Gestão de categorias", "description": "Gerir uma categoria de gastos, como software, nuvem e serviços de tecnologia, por meio de uma estratégia de categoria que reúne a demanda, dá forma aos requisitos e planeja as contratações ao longo de vários anos.", "source": "reference", "file": "procurement.yaml", "levels": { "awareness": "Você pode:\n- explicar o que é uma categoria e por que os planos de categoria importam", "working": "Você pode:\n- analisar os gastos e os contratos de uma categoria e manter atualizado o registro de contratos\n- apoiar o plano da categoria, como o acompanhamento de renovações e economias", "practitioner": "Você pode:\n- escrever e executar uma estratégia de categoria com os responsáveis por orçamentos e as lideranças técnicas\n- planejar o pipeline de contratações e de renovações de contratos da categoria\n- acompanhar economias, valor e riscos da categoria", "expert": "Você pode:\n- definir a abordagem de gestão de categorias da organização\n- liderar as categorias de maior gasto e risco e alinhá-las com a estratégia da organização\n- trabalhar com outras organizações em compras colaborativas" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/29cd7e7b-215c-483a-b67a-6bdad0647de9", "label": "develop procurement strategy", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/a9dc9e40-14a6-4899-93ec-29d5c79c2ebd", "label": "manage procurement planning", "match": "close" } ] }, { "id": "pcf:change-management", "slug": "pcf-change-management", "name": "Change management", "description": "Change management involves managing changes to services, organisations, suppliers or configuration items, and the associated documentation.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- implement change requests\n- apply change control procedures under supervision", "working": "You can:\n- analyse and assess the impact of change\n- document change requests\n- action changes from change requests", "practitioner": "You can:\n- manage high impact, complex change requests\n- ensure that release policies, procedures and processes are applied", "expert": "You can:\n- implement new and current change management processes\n- support change management, actively improving and optimising processes" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/1e7ed56a-6d6b-422f-962e-38543d150755", "label": "manage changes in ICT system", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/0a099c81-6a0c-4f00-bb3b-990d23ec03a5", "label": "manage ICT change request process", "match": "close" } ] }, { "id": "pcf:change-benefits-and-adoption-analysis", "slug": "pcf-change-benefits-and-adoption-analysis", "name": "Change, benefits and adoption analysis", "description": "Change, benefits and adoption analysis involves assessing how change can be enabled within the organisation, determining expected benefits and creating the conditions required for adoption.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the change and benefits life cycles\n- describe common types of benefit, disbenefit, impact and risk to change\n- explain the value of impact assessments\n- describe some ways to capture assumptions, dependencies and measures", "working": "You can:\n- assess how proposed changes affect roles, processes, policies, data, systems and customer or user experience\n- support the definition of measurable outcomes, measures and indicators\n- work with the business and other professions to support business readiness", "practitioner": "You can:\n- lead benefits and impact analysis for initiatives, including identifying trade-offs, quantitative and qualitative benefits, and business readiness indicators\n- ensure change impacts and benefits are translated into clear operating actions, ownership and measures\n- work across the business and with other professions to define and guide adoption and business readiness activities", "expert": "You can:\n- influence strategic decisions by challenging whether proposed change is likely to deliver real and evidenced value\n- work with the business and other professions to influence approaches for change adoption, business readiness and benefits management\n- position business analysis as a discipline that improves business readiness, adoption and outcomes" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/3c03ee71-4a23-448f-b79e-81fd75d27dca", "label": "apply change management", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/17c9a790-5664-4673-8237-c4cf3c5a8da5", "label": "conduct impact evaluation of ICT processes on business", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/48b68726-0fd6-4e03-a5eb-82236516ee7a", "label": "provide cost benefit analysis reports", "match": "narrow" } ] }, { "id": "pcf:changing-security-culture", "slug": "pcf-changing-security-culture", "name": "Changing security culture", "description": "A senior leadership skill. You can:\n- put in place continuous cyber and information security awareness and education programs, for example, training for specific groups\n- use a range of methods to assess whether people’s security behaviour is improving\n- compare the maturity of security awareness and culture in your organisation against others across government to determine effective improvements\nExamples of leadership using this skill:\n- incentivising the right behaviours across the whole organisation so that everyone knows how they contribute to security\n- persuading senior leadership to represent a campaign personally\n- communicating insights from previous incidents to ensure they are learned from", "source": "pcf", "file": "", "levels": { "awareness": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- put in place continuous cyber and information security awareness and education programs, for example, training for specific groups\n- use a range of methods to assess whether people’s security behaviour is improving\n- compare the maturity of security awareness and culture in your organisation against others across government to determine effective improvements\nExamples of leadership using this skill:\n- incentivising the right behaviours across the whole organisation so that everyone knows how they contribute to security\n- persuading senior leadership to represent a campaign personally\n- communicating insights from previous incidents to ensure they are learned from", "working": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- put in place continuous cyber and information security awareness and education programs, for example, training for specific groups\n- use a range of methods to assess whether people’s security behaviour is improving\n- compare the maturity of security awareness and culture in your organisation against others across government to determine effective improvements\nExamples of leadership using this skill:\n- incentivising the right behaviours across the whole organisation so that everyone knows how they contribute to security\n- persuading senior leadership to represent a campaign personally\n- communicating insights from previous incidents to ensure they are learned from", "practitioner": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- put in place continuous cyber and information security awareness and education programs, for example, training for specific groups\n- use a range of methods to assess whether people’s security behaviour is improving\n- compare the maturity of security awareness and culture in your organisation against others across government to determine effective improvements\nExamples of leadership using this skill:\n- incentivising the right behaviours across the whole organisation so that everyone knows how they contribute to security\n- persuading senior leadership to represent a campaign personally\n- communicating insights from previous incidents to ensure they are learned from", "expert": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- put in place continuous cyber and information security awareness and education programs, for example, training for specific groups\n- use a range of methods to assess whether people’s security behaviour is improving\n- compare the maturity of security awareness and culture in your organisation against others across government to determine effective improvements\nExamples of leadership using this skill:\n- incentivising the right behaviours across the whole organisation so that everyone knows how they contribute to security\n- persuading senior leadership to represent a campaign personally\n- communicating insights from previous incidents to ensure they are learned from" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/54d774a3-de3b-4425-b0d7-c03bc99a0937", "label": "set up cybersecurity training programmes", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/6aef2baa-5fa7-4c16-bd28-3e070ec4e4df", "label": "educate on data confidentiality", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/a8f2a095-9d03-43f0-980d-2b9fcc59a994", "label": "shape corporate culture", "match": "broad" } ] }, { "id": "clinical-coding", "slug": "codificação-clínica", "name": "Codificação clínica", "description": "Traduzir informações clínicas dos registros de saúde em códigos de classificação padronizados, seguindo regras de codificação nacionais e internacionais, para fins de cuidado, pagamento e estatística.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "Você pode:\n- explicar o que é a codificação clínica e por que ela importa\n- usar termos médicos e noções de anatomia básicos", "working": "Você pode:\n- codificar com exatidão episódios simples, usando as regras de classificação\n- esclarecer com profissionais clínicos registros pouco claros", "practitioner": "Você pode:\n- codificar episódios complexos em diversas especialidades\n- auditar a qualidade da codificação e treinar codificadores", "expert": "Você pode:\n- liderar um serviço de codificação e seu programa de qualidade\n- aconselhar sobre padrões de codificação e seu efeito nos dados e no financiamento" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/cf0b92de-4bd0-46ee-b383-7765b4cbcac9", "label": "clinical coding", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/f022b5ff-8496-4722-a7a3-ef3c072f01f6", "label": "perform clinical coding procedures", "match": "exact" } ] }, { "id": "clinical-leadership-in-digital", "slug": "liderança-clínica-no-digital", "name": "Liderança clínica no digital", "description": "Trazer conhecimento e credibilidade clínicos ao projeto, à adoção e ao uso seguro de serviços digitais e liderar profissionais clínicos na mudança digital.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "Você pode:\n- explicar como os serviços digitais mudam a prática clínica", "working": "Você pode:\n- dar contribuições clínicas às equipes de produto sobre fluxos de trabalho e segurança\n- ajudar colegas clínicos a adotar novos sistemas", "practitioner": "Você pode:\n- liderar o engajamento clínico de um produto ou programa\n- transformar necessidades clínicas e evidências em requisitos\n- defender a adoção segura entre pares clínicos", "expert": "Você pode:\n- definir a direção clínica dos serviços digitais da organização\n- liderar líderes clínicos de várias organizações na mudança digital\n- aconselhar o conselho de administração sobre o risco e o benefício clínicos do investimento digital" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/b21e2984-c6b2-4352-bbe8-8f3b03bd50f6", "label": "medical informatics", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/ad008df3-dcaf-45ee-8892-2319a3b66c98", "label": "oversee clinical information system activities", "match": "close" } ] }, { "id": "clinical-safety", "slug": "gestão-de-riscos-clínicos", "name": "Gestão de riscos clínicos", "description": "Identificar, avaliar e controlar os riscos que os sistemas de TI em saúde podem representar para os pacientes, por meio de um processo de gestão de riscos clínicos, registros de perigos e dossiês de segurança (por exemplo, seguindo a ISO 14971 e a IEC 80001-1).", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "Você pode:\n- explicar como os sistemas de TI em saúde podem prejudicar pacientes, por exemplo com informações erradas, ausentes ou atrasadas\n- comunicar um possível problema de segurança clínica pelo canal adequado", "working": "Você pode:\n- participar de oficinas de identificação de perigos e contribuir para um registro de perigos\n- seguir o processo de gestão de riscos clínicos no seu trabalho\n- fornecer evidências para um dossiê de segurança clínica, como resultados de testes", "practitioner": "Você pode:\n- liderar a identificação de perigos e a avaliação de riscos de um produto ou de uma mudança\n- redigir e manter registros de perigos e relatórios de dossiês de segurança clínica\n- acordar controles de risco com as equipes de produto e verificar se funcionam\n- orientar as equipes na aplicação das normas de gestão de riscos clínicos", "expert": "Você pode:\n- ser responsável pelo sistema de gestão de riscos clínicos da organização\n- definir a política de segurança clínica e dar garantia aos dossiês de segurança dos sistemas principais\n- liderar a resposta a incidentes graves de segurança envolvendo TI em saúde\n- construir uma cultura de segurança clínica nas equipes digitais" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/47d491a9-f7c0-4b13-a10f-983d3aa0113e", "label": "safety engineering", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/4913d0c0-133a-4c46-aac3-f5d4989a982e", "label": "product usage risks analysis", "match": "close" } ] }, { "id": "clin-clinical-systems-optimisation", "slug": "projeto-e-otimização-de-sistemas-clínicos", "name": "Projeto e otimização de sistemas clínicos", "description": "Projetar, configurar e melhorar sistemas clínicos, como prontuários eletrônicos, solicitações de exames e prescrição eletrônica, para que se ajustem aos fluxos de trabalho clínicos e apoiem um cuidado seguro e eficiente.", "source": "reference", "file": "clinical-ig.yaml", "levels": { "awareness": "Você pode:\n- explicar como sistemas clínicos, como os prontuários eletrônicos, apoiam o cuidado\n- descrever os fluxos de trabalho clínicos que um sistema apoia", "working": "Você pode:\n- mapear os fluxos de trabalho clínicos atuais e futuros com profissionais clínicos e de cuidados\n- testar a configuração do sistema em cenários clínicos\n- escrever requisitos clínicos claros para as equipes de produto", "practitioner": "Você pode:\n- liderar o projeto clínico da configuração do sistema, de formulários, de conjuntos de solicitações e do apoio à decisão\n- usar dados e o feedback dos usuários para encontrar e corrigir problemas de fluxo de trabalho\n- equilibrar a necessidade clínica, a segurança, a usabilidade e as restrições do sistema", "expert": "Você pode:\n- definir princípios e padrões de projeto para os sistemas clínicos de toda a organização\n- liderar programas de otimização que melhorem de forma mensurável o cuidado e a experiência das equipes\n- aconselhar a liderança sênior sobre escolhas de sistemas clínicos e seu efeito no cuidado" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/ad008df3-dcaf-45ee-8892-2319a3b66c98", "label": "oversee clinical information system activities", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/53141450-2fa9-4890-a64e-7ffd4e1144be", "label": "use electronic health records management system", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/751941a0-5645-4f8b-b97e-b252909d5edb", "label": "develop ICT workflow", "match": "broad" } ] }, { "id": "clinical-terminology", "slug": "terminologia-e-classificação-clínicas", "name": "Terminologia e classificação clínicas", "description": "Usar terminologias e classificações clínicas, como SNOMED CT, CID e LOINC, para registrar e trocar o significado clínico de forma consistente.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "Você pode:\n- explicar a diferença entre uma terminologia clínica e uma classificação\n- reconhecer terminologias comuns, como SNOMED CT e CID", "working": "Você pode:\n- encontrar e usar os códigos certos para um item de dados ou formulário\n- usar navegadores de terminologia e conjuntos de referência", "practitioner": "Você pode:\n- projetar modelos de dados e conjuntos de referência usando terminologias clínicas\n- mapear entre terminologias e classificações e explicar os limites de um mapeamento\n- orientar as equipes sobre o uso de terminologias em produtos e em análises", "expert": "Você pode:\n- definir a política de terminologia da organização\n- liderar lançamentos, governança e garantia da qualidade de terminologias\n- representar a organização em órgãos de padronização de terminologias" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/2806260f-6399-4add-8f11-070141423f9d", "label": "medical terminology", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/49812c2d-3a36-4be8-bd41-8c0be3db7c6d", "label": "develop classification systems", "match": "broad" } ] }, { "id": "pcf:coding-and-scripting", "slug": "pcf-coding-and-scripting", "name": "Coding and scripting", "description": "Coding and scripting involves designing, writing and iterating code and scripts from prototype to production.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- describe different scripting tools and software that are available and currently in use", "working": "You can:\n- interact with, read and write code\n- carry out baseline repair activities", "practitioner": "This skill level is currently not defined.", "expert": "This skill level is currently not defined." }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/21d2f96d-35f7-4e3f-9745-c533d2dd6e97", "label": "computer programming", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/5ef0c719-5bcb-49f8-b8eb-824388225333", "label": "use scripting programming", "match": "narrow" } ] }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "name": "Commercial management", "description": "Commercial management involves exploring commercial opportunities whilst complying with the regulations on how we conduct and manage both internal and third party relationships.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- act as the point of contact for contracted suppliers\n- understand appropriate internal contacts and processes within a government department\n- understand how and when third parties should be brought into digital, data and technology projects", "practitioner": "You can:\n- take responsibility for complex relationships with contracted suppliers\n- identify appropriate contractual frameworks and identify appropriate suppliers\n- negotiate with contracted suppliers\n- get good value out of contracts and suppliers", "expert": "You can:\n- act as the escalation point and resolve large or high risk commercial management issues\n- coach others in appropriate commercial management" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/92721092-fe7c-4689-96bd-4f02385bc0e7", "label": "manage contracts", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/fe1ec582-d63b-466c-9149-e7fc4fe93e22", "label": "supplier management", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/80ae18bf-f3a4-4f83-b372-7c5c9d686865", "label": "manage commercial risks", "match": "narrow" } ] }, { "id": "proc-negotiation", "slug": "negociação-comercial", "name": "Negociação comercial", "description": "Planejar e conduzir negociações com fornecedores para acordar preço, condições e desempenho que gerem boa relação custo-benefício e administrem riscos.", "source": "reference", "file": "procurement.yaml", "levels": { "awareness": "Você pode:\n- explicar o que pode e o que não pode ser negociado em uma contratação pública", "working": "Você pode:\n- negociar preços e condições em compras de baixo valor ou rotineiras\n- preparar dados e opções para uma negociação conduzida por outras pessoas", "practitioner": "Você pode:\n- planejar e liderar negociações, definindo objetivos, limites e posições alternativas\n- negociar alterações e renovações de contratos e a solução de disputas\n- manter as negociações legais e bem registradas", "expert": "Você pode:\n- liderar negociações de alto valor e alto risco com fornecedores estratégicos\n- orientar outras pessoas em negociação e definir a abordagem de negociação da organização" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/5f2efbdf-08a2-49cd-9c06-bd284e4f0fbf", "label": "negotiate terms with suppliers", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/c842be42-81b3-40f2-904c-ea8790ac88bd", "label": "negotiate supplier arrangements", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/fde186df-c9c4-49f5-b2a5-d66adc7c43a5", "label": "negotiate buying conditions", "match": "close" } ] }, { "id": "pcf:commercial-perspective", "slug": "pcf-commercial-perspective", "name": "Commercial perspective", "description": "Commercial management involves exploring commercial opportunities whilst complying with the regulations on how we conduct and manage both internal and third party relationships.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of government commercial processes\n- show an awareness of legal and compliance rules", "working": "You can:\n- understand commercial processes and the appropriate internal contacts within a government department\n- understand different sourcing strategies and when to apply them", "practitioner": "You can:\n- identify appropriate contractual frameworks and approaches\n- identify, evaluate and select appropriate suppliers", "expert": "You can:\n- coach others in appropriate commercial, vendor and legal issues" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/80ae18bf-f3a4-4f83-b372-7c5c9d686865", "label": "manage commercial risks", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/fe1ec582-d63b-466c-9149-e7fc4fe93e22", "label": "supplier management", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/3bc08c26-2f98-4730-bbb6-ec4a8566e3cf", "label": "procurement lifecycle", "match": "narrow" } ] }, { "id": "pcf:communicating-analysis-and-insight", "slug": "pcf-communicating-analysis-and-insight", "name": "Communicating analysis and insight", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain why it's important to clearly communicate findings from analysis\n- explain some methods for effectively communicating findings from analysis", "working": "You can:\n- choose the appropriate medium to communicate findings\n- shape and share communications relevant to the audience\n- present analysis and visualisations in clear ways to both specialist and non-specialist audiences, with support\n- give tactical recommendations based on your analysis and insight to inform decision making", "practitioner": "You can:\n- turn complex data into compelling, clear and actionable stories\n- share data communication skills with the team and across government\n- present analysis and visualisations in clear ways to communicate complex messages\n- communicate negative and positive information to stakeholders\n- give tactical and strategic recommendations", "expert": "You can:\n- communicate relevant, compelling stories using the most appropriate medium\n- make complex recommendations at a tactical and strategic level" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/f263da7f-0708-42c2-b1a9-39083416f632", "label": "communicate analytical insights", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/c544a9f3-5945-4b54-afed-de0697852817", "label": "report analysis results", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/c3e36d05-8ae8-447f-bb2b-6f9409f85389", "label": "deliver visual presentation of data", "match": "narrow" } ] }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "name": "Communicating between the technical and non-technical", "description": "Communicating between the technical and non-technical involves conveying information using the most effective medium and language for the audience.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain why it's important to communicate technical concepts in non-technical language\n- explain the types of communication that can be used with internal and external stakeholders, and their impact", "working": "You can:\n- communicate effectively with technical and non-technical stakeholders\n- support and host discussions within a multidisciplinary team, with potentially difficult dynamics\n- be an advocate for the team externally\n- manage differing stakeholder perspectives", "practitioner": "You can:\n- listen to and interpret the needs of technical and non-technical stakeholders, and manage their expectations\n- manage active and reactive communication\n- support or host difficult discussions within the team or with diverse senior stakeholders", "expert": "You can:\n- mediate between people and strengthen relationships, adopting the appropriate communication method with stakeholders at all levels\n- manage stakeholder expectations and moderate difficult discussions about high risk and complex topics, even within constrained timescales\n- speak on behalf of, and represent the community to, large audiences inside and outside the organisation" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/c32ad607-0c4d-4e34-b73f-668298f7bf13", "label": "apply technical communication skills", "match": "exact" } ] }, { "id": "pcf:communicating-data", "slug": "pcf-communicating-data", "name": "Communicating data", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness that data needs to be aligned to the needs of the end user\n- create basic visuals and presentations", "working": "You can:\n- understand the appropriate media to communicate findings\n- shape communications for the audience", "practitioner": "You can:\n- turn complex data into clear and well understood solutions, which can be acted upon\n- share data communication skills with the team and organisation\n- understand and communicate different options, taking into account risks and uncertainties", "expert": "This skill level is currently not defined." }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/c32ad607-0c4d-4e34-b73f-668298f7bf13", "label": "apply technical communication skills", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/c3e36d05-8ae8-447f-bb2b-6f9409f85389", "label": "deliver visual presentation of data", "match": "narrow" } ] }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "name": "Communicating information", "description": "Communication involves conveying information using the most effective medium and language for the audience.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- listen to the needs of design and business stakeholders and interpret information\n- take part in discussions within a multidisciplinary team", "working": "You can:\n- listen to the needs of design and business stakeholders and interpret information\n- take part in discussions within a multidisciplinary team\n- be an advocate for the team externally, and can manage differing perspectives\n- shape and share communications relevant to the audience", "practitioner": "You can:\n- work collaboratively in a group and build relationships with others\n- identify issues through Agile 'health checks' and work with others to address them\n- manage stakeholder expectations\n- be flexible and capable of proactive and reactive communication\n- host or moderate difficult discussions within the team or with senior stakeholders", "expert": "You can:\n- mediate between people and mend relationships, communicating with stakeholders at all levels\n- manage stakeholder expectations and host or moderate discussions about high risk and complexity, even within constrained timescales\n- speak on behalf of and represent the community to large audiences inside and outside of government" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/7ff2c668-0e86-418a-a962-4958262ee337", "label": "use communication techniques", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/415abd43-e8e5-4643-b5da-5f11307af57a", "label": "use different communication channels", "match": "narrow" } ] }, { "id": "pcf:communication-security-architect", "slug": "pcf-communication-security-architect", "name": "Communication (security architect)", "description": "Communication involves conveying information using the most effective medium and language for the audience.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "This skill level is currently not defined.", "practitioner": "You can:\n- demonstrate a deep understanding of security concepts and can apply them to a technical level\n- effectively translate and accurately communicate security and risk implications to technical and non-technical stakeholders\n- successfully respond to challenges\n- manage stakeholder expectations and be flexible, adapting to stakeholder reactions to reach consensus", "expert": "You can:\n- demonstrate expert understanding of security concepts and can apply them to a technical level, at the highest levels of risk complexity\n- effectively translate and accurately communicate security and risk implications at the most senior levels across technical and non-technical stakeholders\n- successfully respond to challenges\n- manage stakeholder expectations across high risk and complexity or under constrained timescales" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/c32ad607-0c4d-4e34-b73f-668298f7bf13", "label": "apply technical communication skills", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/bad614fb-fc66-4401-b75b-3d366013a493", "label": "write security reports", "match": "narrow" } ] }, { "id": "corp-communications-strategy", "slug": "estratégia-e-planejamento-da-comunicação", "name": "Estratégia e planejamento da comunicação", "description": "Planejar comunicações e campanhas que atendam aos objetivos da organização, com base em conhecimento dos públicos, e avaliar seu efeito.", "source": "reference", "file": "corporate-services.yaml", "levels": { "awareness": "Você pode:\n- explicar os objetivos de um plano de comunicação em que você trabalha", "working": "Você pode:\n- escrever planos de comunicação para projetos, com públicos, mensagens e canais\n- medir os resultados das ações de comunicação", "practitioner": "Você pode:\n- planejar campanhas que mudam comportamentos, como incentivar pacientes a usar um serviço digital\n- usar conhecimento dos públicos e avaliação para melhorar as campanhas\n- planejar a comunicação em incidentes e interrupções de serviço", "expert": "Você pode:\n- definir a estratégia de comunicação da organização\n- liderar a comunicação em crises\n- aconselhar o conselho de administração sobre reputação e relacionamento com as partes interessadas" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/3c834f6e-523a-49ee-8ed1-e073e28ae6fe", "label": "develop communications strategies", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/69f36674-440a-4fa0-89f9-1b70172ebb9d", "label": "advise on communication strategies", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/f780a6ad-b01e-4c35-9746-af8fc0c5ad06", "label": "apply crisis management", "match": "broad" } ] }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "name": "Community collaboration", "description": "Collaboration in the Government Digital and Data profession typically involves working in a multidisciplinary project team, and contributing to working groups and wider professional communities. It requires a broad understanding of the technologies, principles and perspectives of related professions.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- understand the work of others and the importance of team dynamics, collaboration and feedback", "working": "You can:\n- contribute to the work of others\n- motivate and empower teams\n- create the right environment for teams to work in, and can identify the best team makeup depending on the situation\n- recognise and deal with issues", "practitioner": "You can:\n- work collaboratively in a group, actively networking with others\n- adapt feedback to ensure it’s effective and lasting\n- use your initiative to identify problems or issues in the team dynamic and rectify them\n- identify issues through Agile ‘health checks’ with the team, and help to stimulate the right responses", "expert": "You can:\n- solve and unblock issues between teams or departments at the highest level\n- coach the organisation on team dynamics and conflict resolution, while also building and growing the community" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/082967d4-b94c-4305-aa13-35a6aa8c5c7c", "label": "cooperate with colleagues", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/60c78287-22eb-4103-9c8c-28deaa460da0", "label": "work in teams", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/bf5d77ad-e18c-48d8-83f0-bc79c011c74a", "label": "develop professional network", "match": "narrow" } ] }, { "id": "ig-confidentiality-and-sharing", "slug": "confidencialidade-e-compartilhamento-de-informações", "name": "Confidencialidade e compartilhamento de informações", "description": "Proteger as informações confidenciais dos pacientes e, ao mesmo tempo, garantir que sejam compartilhadas legalmente quando o cuidado, a segurança ou a lei o exigirem, inclusive por meio de acordos de compartilhamento de informações.", "source": "reference", "file": "clinical-ig.yaml", "levels": { "awareness": "Você pode:\n- manter seguras as informações confidenciais e compartilhá-las só quando for permitido\n- pedir orientação quando não tiver certeza", "working": "Você pode:\n- verificar se um pedido de compartilhamento de informações atende à política\n- manter registros do que foi compartilhado, com quem e por quê\n- redigir acordos simples de compartilhamento de informações", "practitioner": "Você pode:\n- orientar sobre questões complexas de confidencialidade, como o compartilhamento sem consentimento no interesse público\n- revisar acordos de compartilhamento de informações com organizações parceiras\n- aplicar as regras de consentimento e de oposição do paciente aos fluxos de dados", "expert": "Você pode:\n- atuar como assessoria sênior em confidencialidade para a organização\n- resolver as decisões de divulgação mais difíceis\n- definir a estrutura para o compartilhamento de informações com parceiros" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/51ece34f-c24e-4183-9bf4-9b6f28748aec", "label": "maintain healthcare user data confidentiality", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/a56dec32-05ef-45de-a256-ee6741f356db", "label": "information confidentiality", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/b4548845-dc4c-43fb-a55c-b9b7c6c1defd", "label": "document sharing procedures", "match": "broad" } ] }, { "id": "pcf:consultancy", "slug": "pcf-consultancy", "name": "Consultancy", "description": "Consultancy involves providing specialist advice to address stakeholder and business needs.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an understanding of the need for consulting in your role, and its purpose\n- work under guidance to identify what advice, guidance and recommendations might be appropriate, usually by referring to previous work by others\n- show an understanding of how to frame problems that need to be solved", "working": "You can:\n- provide advice, guidance and recommendations based on your specialist knowledge and experience\n- propose methodologies to follow and approaches to implementation\n- frame problems so they can easily be understood, and troubleshoot where required, to support the business in operating more effectively", "practitioner": "You can:\n- provide advice and recommendations to stakeholders based on your significant specialist knowledge and experience\n- lead the definition of guidance and inform how the organisation approaches delivery or uses digital and data skills more effectively", "expert": "This skill level is currently not defined." }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/283cbcd3-7101-4dbb-be37-56f3625515b1", "label": "provide ICT consulting advice", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/414332e4-8347-4771-b947-65bd3801a620", "label": "use consulting techniques", "match": "close" } ] }, { "id": "pcf:content-management-and-architecture", "slug": "pcf-content-management-and-architecture", "name": "Content management and architecture", "description": "Content management and architecture involves using and developing processes, systems and standards to enable effective, sustainable and reusable content.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain a typical content life cycle\n- explain the value of organising and categorising information in content design and some ways to do this\n- describe the importance of metadata (such as content type, publication date or ownership information) for managing content", "working": "You can:\n- document information that enables effective content life cycle management, for example metadata\n- organise complex information to support understanding and navigation using existing standards and systems for structure and hierarchy\n- use tools to manage and publish content, for example content management systems", "practitioner": "You can:\n- establish workflows for designing and publishing content as part of an end-to-end content life cycle\n- develop ways to organise and categorise information\n- help design ways for content to be effectively reused in different channels and contexts", "expert": "You can:\n- direct the approach to content management to ensure content is regularly reviewed and evaluated by publishing or service teams\n- identify opportunities to improve content workflows, efficiency and scalability\n- define and manage relationships between content in complex systems" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/1bba98a7-92b9-450b-9235-e0c905f8f3c4", "label": "information architecture", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/9710092c-f174-4e84-95bf-2064d39ad7a0", "label": "manage content metadata", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/56a10e3e-c9e7-4d39-b6f1-6013398fcb3a", "label": "use content management system software", "match": "narrow" } ] }, { "id": "pcf:context-problem-and-option-analysis", "slug": "pcf-context-problem-and-option-analysis", "name": "Context, problem and option analysis", "description": "Context, problem and option analysis involves holistically investigating the context for a piece of work to define the problem or opportunity, understand root causes, identify high level business and user needs and shape the work to address those needs.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- describe the analysis techniques you could use to help understand the context, problem and options to meet business and user needs\n- explain the importance of understanding that internal and external factors influence the organisation\n- contribute to identifying and assessing multiple options and formulating recommendations, under supervision", "working": "You can:\n- plan and use the most appropriate analysis techniques to understand the context, the problem and root causes\n- communicate how your work supports and aligns to strategic contexts and goals\n- define problem statements and develop and evaluate multiple options\n- formulate recommendations, considering feasibility, benefits and impact", "practitioner": "You can:\n- lead the approach to understanding the context, the problem and root causes\n- set goals for a piece of work that aligns to the organisation's strategic context\n- lead the approach to developing and evaluating multiple options, sharing and advocating for recommendations to gain support", "expert": "You can:\n- advise on approaches to options analysis, feasibility and impact assessments to ensure best practice is followed\n- ensure all streams of work align to the organisation's strategic context and goals\n- advise on how the organisation can use business analysis skills to add value\n- guide tactical decision making and influence strategic plans in a changing environment" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9714735d-6f60-440b-bdbc-aaf45ebcbe78", "label": "analyse the context of an organisation", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/55514865-3066-4abd-86a9-dbe45a440882", "label": "root cause analysis", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/07e51c60-763a-4335-b4ec-70a15f66d328", "label": "propose ICT solutions to business problems", "match": "narrow" } ] }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "name": "Continual service improvement", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of developing process efficiency and common ways in which processes are optimised\n- support specific activities to improve development processes\n- spot or identify obvious deficiencies", "working": "You can:\n- identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions", "practitioner": "You can:\n- analyse current processes, and identify and implement opportunities to optimise them\n- lead and develop a team of experts to deliver service improvements\n- help to evaluate and establish requirements for the implementation of changes by setting policy and standards", "expert": "This skill level is currently not defined." }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9d59f4e5-20a5-428e-b8b3-645043500457", "label": "create a work atmosphere of continuous improvement", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/0550431f-9c8b-4204-9c45-59bc5feacf06", "label": "continuous improvement philosophies", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/958b8802-ec3e-4813-97f7-6c8f48610dbd", "label": "identify process improvements", "match": "narrow" } ] }, { "id": "pcf:continuity-management", "slug": "pcf-continuity-management", "name": "Continuity management", "description": "Continuity management involves clearly defining processes and remediation plans to ensure the availability of systems and services in the event of unplanned downtime.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the basic principles of IT standard continuity management processes and procedures", "working": "You can:\n- manage the runbooks and the processes around service continuity\n- test the runbooks to ensure that service availability is maintained", "practitioner": "This skill level is currently not defined.", "expert": "This skill level is currently not defined." }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/909a28ce-d4b6-4567-9b74-d111f1ed9633", "label": "maintain plan for continuity of operations", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/64852ade-6ae1-4760-ba4a-976bf07ca255", "label": "manage disaster recovery plans", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/c9e96450-421d-48af-9ee6-d9c50e29afc2", "label": "ICT recovery techniques", "match": "narrow" } ] }, { "id": "legal-contract-drafting-and-review", "slug": "redação-e-revisão-de-contratos", "name": "Redação e revisão de contratos", "description": "Redigir, revisar e negociar contratos e acordos, como contratos de tecnologia, licença de software, nuvem, serviços e tratamento de dados.", "source": "reference", "file": "legal.yaml", "levels": { "awareness": "Você pode:\n- explicar as principais partes de um contrato, como partes, prazo, pagamento, responsabilidade e rescisão\n- preparar documentos padrão a partir de modelos aprovados", "working": "Você pode:\n- revisar acordos rotineiros, como termos de confidencialidade e contratos simples de serviços, conforme os padrões da organização\n- marcar alterações nos contratos e explicá-las\n- identificar cláusulas que precisam da revisão de um advogado, como responsabilidade ilimitada ou renovação automática", "practitioner": "Você pode:\n- redigir e negociar acordos complexos, como licenças de software, hospedagem em nuvem, integração de sistemas e tratamento de dados\n- orientar sobre a alocação de riscos, incluindo limites de responsabilidade, níveis de serviço, saída e custódia de código-fonte\n- garantir que os contratos protejam os dados dos pacientes, a continuidade do serviço e os direitos da organização sobre seu software e seus dados\n- escrever e manter modelos e manuais de contratos", "expert": "Você pode:\n- definir os padrões de contratação e as posições de risco da organização\n- liderar as negociações dos acordos de maior valor ou risco\n- aconselhar a liderança sênior sobre arranjos comerciais estratégicos, como parcerias e joint ventures" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/5c606d18-6404-4047-b235-350f18e11827", "label": "contract law", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/82ae17ef-a422-4803-923e-d62da42476a9", "label": "revise legal documents", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/92721092-fe7c-4689-96bd-4f02385bc0e7", "label": "manage contracts", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/d63c2bad-817d-4116-b4d8-b927cb01212d", "label": "commercial law", "match": "broad" } ] }, { "id": "proc-contract-management", "slug": "gestão-de-contratos", "name": "Gestão de contratos", "description": "Gerir contratos após a adjudicação, incluindo mobilização, desempenho, pagamentos, alterações, disputas, renovação e saída, para que a organização receba aquilo que pagou.", "source": "reference", "file": "procurement.yaml", "levels": { "awareness": "Você pode:\n- localizar um contrato e explicar suas datas-chave, seu valor e seu responsável\n- registrar no registro de contratos as alterações e os documentos do contrato", "working": "Você pode:\n- monitorar o desempenho do fornecedor em relação aos níveis de serviço e aos indicadores-chave de desempenho\n- preparar reuniões de revisão de contratos e acompanhar ações\n- processar alterações de contratos e conferir as faturas com o contrato", "practitioner": "Você pode:\n- gerir uma carteira de contratos, incluindo contratos clínicos e de tecnologia\n- usar os remédios contratuais, como créditos de serviço, quando o desempenho não for satisfatório\n- gerir alterações, disputas e renovações dentro das regras de contratação\n- planejar a saída com antecedência e testar os planos de saída antes do fim dos contratos", "expert": "Você pode:\n- definir a estrutura e os padrões de gestão de contratos da organização\n- liderar a gestão de contratos estratégicos e de alto risco\n- resolver grandes disputas e decidir sobre rescisão ou nova contratação" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/92721092-fe7c-4689-96bd-4f02385bc0e7", "label": "manage contracts", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/a703b581-ad64-4791-8bb3-624aea569fa5", "label": "maintain contract administration", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/1368c06f-202d-4776-8153-93aed512cc64", "label": "perform contract reporting and evaluation", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/f79e4715-5776-485c-ab7d-631c9b8d70ad", "label": "manage contract disputes", "match": "narrow" } ] }, { "id": "governance-and-compliance", "slug": "governança-corporativa-e-conformidade", "name": "Governança corporativa e conformidade", "description": "Apoiar a governança da organização, incluindo conselhos, comitês, regimentos, políticas, declarações de conflito de interesses e o cumprimento de deveres legais e regulatórios.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "Você pode:\n- seguir as políticas e as regras de tomada de decisão da organização", "working": "Você pode:\n- apoiar reuniões de comitês, documentos e atas\n- manter atualizados os registros de governança", "practitioner": "Você pode:\n- conduzir o ciclo de governança de conselhos e comitês\n- revisar políticas e aconselhar sobre conformidade", "expert": "Você pode:\n- projetar a estrutura de governança e aconselhar o conselho de administração\n- liderar os relatórios anuais de governança e a garantia" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/3d3ee5c3-4286-457f-9f76-1704011f7e11", "label": "comply with legal regulations", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/4cb51222-3e2e-417c-9a5c-e9ccf262721d", "label": "ensure compliance with company regulations", "match": "close" } ] }, { "id": "corp-correspondence-management", "slug": "tratamento-de-correspondência-e-de-consultas", "name": "Tratamento de correspondência e de consultas", "description": "Tratar cartas, e-mails, telefonemas e consultas com presteza e cortesia e encaminhá-los à pessoa certa.", "source": "reference", "file": "corporate-services.yaml", "levels": { "awareness": "Você pode:\n- atender telefonemas e e-mails com cortesia e anotar recados com exatidão\n- encaminhar consultas à pessoa certa", "working": "Você pode:\n- tratar por conta própria a correspondência e as consultas rotineiras\n- redigir cartas e respostas para outras pessoas assinarem\n- manter registros de correspondência e cobrar respostas", "practitioner": "Você pode:\n- gerir a correspondência de uma liderança sênior, inclusive cartas sensíveis e de reclamação\n- redigir respostas que exigem tato, exatidão e discernimento\n- garantir que as respostas cumpram os prazos", "expert": "Você pode:\n- definir o processo e os padrões da correspondência executiva\n- tratar a correspondência mais sensível, inclusive com reguladores, parceiros e a imprensa" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/dcbeb0b1-631e-4ab5-897a-94e15735ef52", "label": "route correspondence to business departments", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/ab821cc3-a0cb-4fcc-b4c0-bf7c96352cbf", "label": "maintain correspondence records", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/de2f0ce8-f8d6-48c5-a213-4d065251cecf", "label": "communicate by telephone", "match": "narrow" } ] }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "name": "Creating value for money", "description": "Creating value for money involves making the right choices for the right reasons, balancing return on investment and value for the user and the organisation.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- clearly describe the value of your work\n- determine or estimate the benefits your work is expected to deliver\n- identify opportunities for reuse, saving time and money", "working": "You can:\n- estimate the value of each item on your roadmap\n- compare effort to value when deciding priorities\n- decide when it's appropriate to reuse something, and when it's not\n- decide how and when to escalate risk in achieving value\n- discuss estimates with stakeholders to validate understanding\n- analyse the benefit of investment against anticipated outcomes", "practitioner": "You can:\n- advocate for user needs, ensuring user value is balanced against cost and value for the organisation\n- determine the benefit of a product and persuade others it's the right product to use\n- write or contribute to business cases\n- communicate business-value propositions\n- help others make value-based decisions, influencing the direction of development", "expert": "You can:\n- develop and own a business case and iterate it throughout the life cycle\n- coach others on identifying benefits whilst balancing user and business needs\n- communicate the delivery of incremental value\n- build the case for an organisational approach to value through product strategy\n- coach and empower teams to take a value for money approach" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/d41262ae-eca1-4ede-89a8-46d2d99a7a31", "label": "consider economic criteria in decision making", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/48b68726-0fd6-4e03-a5eb-82236516ee7a", "label": "provide cost benefit analysis reports", "match": "narrow" } ] }, { "id": "pcf:customer-service-management", "slug": "pcf-customer-service-management", "name": "Customer service management", "description": "Customer service management involves managing customer service functions, such as responding to issue reports, information and access requests.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain customer service management processes\n- provide customer service management support under supervision", "working": "You can:\n- resolve user requests to a minimum of the agreed service level agreement\n- empathise with the end user\n- use customer-focused metrics to achieve the desired outcome", "practitioner": "You can:\n- resolve user requests, maintaining a high level of customer service\n- deal with complex complaints\n- use empathy to understand and meet customer needs", "expert": "You can:\n- translate lessons learnt into continual service improvement\n- oversee the full range of customer service functions, including reviewing customer service satisfaction\n- investigate which processes can be automated and the ways to automate them" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/c09c5786-a479-46de-b0aa-d5d2d8ccc123", "label": "manage customer service", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/e1e99428-b91b-45e1-8ede-ed0cbf161930", "label": "establish an ICT customer support process", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/c2296e2e-5fef-4f24-a24f-e5b3792268be", "label": "provide ICT support", "match": "narrow" } ] }, { "id": "pcf:cyber-incident-management", "slug": "pcf-cyber-incident-management", "name": "Cyber incident management", "description": "A senior leadership skill. You can:\n- implement cyber incident management processes that reflect the level of risk accepted by the organisation\n- ensure the organisation is prepared for and can effectively respond to incidents\n- determine the impact of critical incidents on the organisation’s technology\n- lead the response to critical incidents that affect the whole organisation\nExamples of leadership using this skill:\n- helping the incident management team build relationships with senior leaders\n- leading simulation exercises with the board so they understand their role in incident response processes and the implications of potential incidents\n- assessing what to communicate to the board, ministers or the whole organisation, and when to do it", "source": "pcf", "file": "", "levels": { "awareness": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- implement cyber incident management processes that reflect the level of risk accepted by the organisation\n- ensure the organisation is prepared for and can effectively respond to incidents\n- determine the impact of critical incidents on the organisation’s technology\n- lead the response to critical incidents that affect the whole organisation\nExamples of leadership using this skill:\n- helping the incident management team build relationships with senior leaders\n- leading simulation exercises with the board so they understand their role in incident response processes and the implications of potential incidents\n- assessing what to communicate to the board, ministers or the whole organisation, and when to do it", "working": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- implement cyber incident management processes that reflect the level of risk accepted by the organisation\n- ensure the organisation is prepared for and can effectively respond to incidents\n- determine the impact of critical incidents on the organisation’s technology\n- lead the response to critical incidents that affect the whole organisation\nExamples of leadership using this skill:\n- helping the incident management team build relationships with senior leaders\n- leading simulation exercises with the board so they understand their role in incident response processes and the implications of potential incidents\n- assessing what to communicate to the board, ministers or the whole organisation, and when to do it", "practitioner": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- implement cyber incident management processes that reflect the level of risk accepted by the organisation\n- ensure the organisation is prepared for and can effectively respond to incidents\n- determine the impact of critical incidents on the organisation’s technology\n- lead the response to critical incidents that affect the whole organisation\nExamples of leadership using this skill:\n- helping the incident management team build relationships with senior leaders\n- leading simulation exercises with the board so they understand their role in incident response processes and the implications of potential incidents\n- assessing what to communicate to the board, ministers or the whole organisation, and when to do it", "expert": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- implement cyber incident management processes that reflect the level of risk accepted by the organisation\n- ensure the organisation is prepared for and can effectively respond to incidents\n- determine the impact of critical incidents on the organisation’s technology\n- lead the response to critical incidents that affect the whole organisation\nExamples of leadership using this skill:\n- helping the incident management team build relationships with senior leaders\n- leading simulation exercises with the board so they understand their role in incident response processes and the implications of potential incidents\n- assessing what to communicate to the board, ministers or the whole organisation, and when to do it" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/8181aa4c-42bc-4036-a3d2-5cb6bbb34239", "label": "handle cybersecurity incidents", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/8071881c-d652-46e7-9cf4-e06a7f1e57c7", "label": "manage major incidents", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/440d5784-52a5-4729-8b04-29f978bd896d", "label": "respond to incidents in cloud", "match": "narrow" } ] }, { "id": "pcf:cyber-risk-management", "slug": "pcf-cyber-risk-management", "name": "Cyber risk management", "description": "A senior leadership skill. You can:\n- maintain a clear understanding of the cyber and information security risks across the whole organisation\n- develop and implement risk assessment processes\n- oversee the assessment of the organisation's partners and supply chain for potential threats or vulnerabilities\nExamples of leadership using this skill:\n- building a culture where teams have awareness of, and take responsibility for, risks and mitigating them\n- advising programme owners and people running IT services about risks in a way that enables them to act on that advice\n- communicating with senior leaders in a way that enables them to make decisions about accepting or mitigating risk", "source": "pcf", "file": "", "levels": { "awareness": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- maintain a clear understanding of the cyber and information security risks across the whole organisation\n- develop and implement risk assessment processes\n- oversee the assessment of the organisation's partners and supply chain for potential threats or vulnerabilities\nExamples of leadership using this skill:\n- building a culture where teams have awareness of, and take responsibility for, risks and mitigating them\n- advising programme owners and people running IT services about risks in a way that enables them to act on that advice\n- communicating with senior leaders in a way that enables them to make decisions about accepting or mitigating risk", "working": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- maintain a clear understanding of the cyber and information security risks across the whole organisation\n- develop and implement risk assessment processes\n- oversee the assessment of the organisation's partners and supply chain for potential threats or vulnerabilities\nExamples of leadership using this skill:\n- building a culture where teams have awareness of, and take responsibility for, risks and mitigating them\n- advising programme owners and people running IT services about risks in a way that enables them to act on that advice\n- communicating with senior leaders in a way that enables them to make decisions about accepting or mitigating risk", "practitioner": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- maintain a clear understanding of the cyber and information security risks across the whole organisation\n- develop and implement risk assessment processes\n- oversee the assessment of the organisation's partners and supply chain for potential threats or vulnerabilities\nExamples of leadership using this skill:\n- building a culture where teams have awareness of, and take responsibility for, risks and mitigating them\n- advising programme owners and people running IT services about risks in a way that enables them to act on that advice\n- communicating with senior leaders in a way that enables them to make decisions about accepting or mitigating risk", "expert": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- maintain a clear understanding of the cyber and information security risks across the whole organisation\n- develop and implement risk assessment processes\n- oversee the assessment of the organisation's partners and supply chain for potential threats or vulnerabilities\nExamples of leadership using this skill:\n- building a culture where teams have awareness of, and take responsibility for, risks and mitigating them\n- advising programme owners and people running IT services about risks in a way that enables them to act on that advice\n- communicating with senior leaders in a way that enables them to make decisions about accepting or mitigating risk" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/69cfc5ed-6569-4aca-a4cc-fd782ba51d9c", "label": "implement ICT risk management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/fe1c2b32-7fe9-4668-affa-07ff658a68cf", "label": "identify ICT security risks", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/96ec2d53-4f41-4172-8ef2-70742c4bb540", "label": "assess supplier risks", "match": "narrow" } ] }, { "id": "pcf:cyber-security-governance", "slug": "pcf-cyber-security-governance", "name": "Cyber security governance", "description": "A senior leadership skill. You can:\n- develop an effective cyber and information security governance framework that is integrated with overall organisational governance\n- prioritise issues affecting the organisation’s ability to meet security policies and follow standards\n- lead a continuous review process to ensure governance meets changing regulations, legislation and best practices\n- mitigate risks caused by unavoidable exceptions to the governance framework\nExamples of leadership using this skill:\n- escalating risks to the highest level in the organisation when governance issues do not have defined owners\n- persuading others to use their financial resources for changes needed to comply with the framework\n- helping stakeholders be aware of the risks that are caused when an exception is agreed", "source": "pcf", "file": "", "levels": { "awareness": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- develop an effective cyber and information security governance framework that is integrated with overall organisational governance\n- prioritise issues affecting the organisation’s ability to meet security policies and follow standards\n- lead a continuous review process to ensure governance meets changing regulations, legislation and best practices\n- mitigate risks caused by unavoidable exceptions to the governance framework\nExamples of leadership using this skill:\n- escalating risks to the highest level in the organisation when governance issues do not have defined owners\n- persuading others to use their financial resources for changes needed to comply with the framework\n- helping stakeholders be aware of the risks that are caused when an exception is agreed", "working": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- develop an effective cyber and information security governance framework that is integrated with overall organisational governance\n- prioritise issues affecting the organisation’s ability to meet security policies and follow standards\n- lead a continuous review process to ensure governance meets changing regulations, legislation and best practices\n- mitigate risks caused by unavoidable exceptions to the governance framework\nExamples of leadership using this skill:\n- escalating risks to the highest level in the organisation when governance issues do not have defined owners\n- persuading others to use their financial resources for changes needed to comply with the framework\n- helping stakeholders be aware of the risks that are caused when an exception is agreed", "practitioner": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- develop an effective cyber and information security governance framework that is integrated with overall organisational governance\n- prioritise issues affecting the organisation’s ability to meet security policies and follow standards\n- lead a continuous review process to ensure governance meets changing regulations, legislation and best practices\n- mitigate risks caused by unavoidable exceptions to the governance framework\nExamples of leadership using this skill:\n- escalating risks to the highest level in the organisation when governance issues do not have defined owners\n- persuading others to use their financial resources for changes needed to comply with the framework\n- helping stakeholders be aware of the risks that are caused when an exception is agreed", "expert": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- develop an effective cyber and information security governance framework that is integrated with overall organisational governance\n- prioritise issues affecting the organisation’s ability to meet security policies and follow standards\n- lead a continuous review process to ensure governance meets changing regulations, legislation and best practices\n- mitigate risks caused by unavoidable exceptions to the governance framework\nExamples of leadership using this skill:\n- escalating risks to the highest level in the organisation when governance issues do not have defined owners\n- persuading others to use their financial resources for changes needed to comply with the framework\n- helping stakeholders be aware of the risks that are caused when an exception is agreed" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/4918ec9a-0204-4935-8b09-b0112370daa8", "label": "establish an Information Security Management System", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/37bc4dc0-1233-4008-98db-1116d0c1cfcc", "label": "define security policies", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/06358891-8424-43c5-891e-d40f226bef40", "label": "manage IT security compliances", "match": "narrow" } ] }, { "id": "pcf:data-analysis-and-synthesis", "slug": "pcf-data-analysis-and-synthesis", "name": "Data analysis and synthesis", "description": "Analysis and insight involves examining, interpreting and analysing data to help make informed decisions.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- interpret data to find key insights", "working": "You can:\n- undertake data profiling and source system analysis\n- present clear insights to colleagues to support the end use of the data", "practitioner": "You can:\n- understand and help teams to apply a range of techniques for data profiling\n- source system analysis from a complex single source\n- bring multiple data sources together in a conformed model for analysis", "expert": "This skill level is currently not defined." }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/2b92a5b2-6758-4ee3-9fb4-b6387a55cc8f", "label": "perform data analysis", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/f715be1d-5fc4-49d3-82a5-0b8090d12849", "label": "synthesise information", "match": "narrow" } ] }, { "id": "pcf:data-compliance-and-security", "slug": "pcf-data-compliance-and-security", "name": "Data compliance and security", "description": "Data compliance and security involves ensuring data handling practices at all stages of the data life cycle meet legal, regulatory, technical, ethical and organisation requirements to protect the data, data subjects and organisation.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain data classification and security controls\n- explain what a data life cycle is\n- identify UK legislation for data handling\n- identify internal procedures, policies and technologies relevant to secure data handling", "working": "You can:\n- use official data classification when authoring documents\n- apply internal procedures, policies and technologies to ensure secure data handling\n- identify and address ethical considerations when working with data\n- address data compliance issues using internal processes", "practitioner": "You can:\n- consistently apply data ethics, legislation, internal procedures, policies and technologies to ensure secure data handling\n- help ensure your team remain compliant by identifying and addressing current and potential data compliance and ethical issues\n- guide and support others in addressing data compliance issues", "expert": "You can:\n- advise senior stakeholders on data security, ethical or procedural risks\n- improve organisational awareness of data compliance and procedures\n- lead, guide and mentor teams in implementing secure data practices and maintaining compliance" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9a0d0abc-010d-440b-8242-7e31510471ba", "label": "information governance compliance", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/a4346013-a967-4a58-a533-6b32ad1364c5", "label": "data protection", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/adcca622-b933-4ba3-bc43-bf371879edc3", "label": "data security principles", "match": "narrow" } ] }, { "id": "pcf:data-development-process", "slug": "pcf-data-development-process", "name": "Data development process", "description": "Data development process involves implementing data pipelines, products, services or platforms while ensuring they are secure, scalable, sustainable, reliable and meeting required standards.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- monitor the operation of data solutions such as data pipelines and services\n- identify and fix simple issues in data solutions", "working": "You can:\n- implement simple data solutions such as data pipelines, following established approaches and standards\n- create repeatable, reliable and reusable data solutions", "practitioner": "You can:\n- lead the implementation of complex or large-scale data solutions\n- apply appropriate technology and techniques to ensure data solutions are secure and scalable\n- identify and implement continuous improvement to the operation and performance of data solutions", "expert": "You can:\n- establish cross-organisational data solutions that include all aspects of the data development life cycle\n- define and promote good practices for creating repeatable, reliable and reusable data solutions" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/2daec0e6-f0c1-43e8-8178-aedba99130ec", "label": "establish data processes", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/f9670490-8aa4-4540-b121-d440a8294aab", "label": "develop data processing applications", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/9d0d89be-bffa-4393-b6f6-8d05bea49051", "label": "data extraction, transformation and loading tools", "match": "narrow" } ] }, { "id": "pcf:data-engineering", "slug": "pcf-data-engineering", "name": "Data engineering", "description": "Data engineering involves ensuring the correct systems are available to enable the collection, analysis and extrapolation of data.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain why you need engineering support to design and provide products for the organisation\n- explain why you need to cleanse and prepare data for use in data science products\n- explain different architectures, including cloud and on-premise, and data manipulation and transformation tools", "working": "You can:\n- identify the appropriate engineering support to design and provide products for the organisation\n- recognise the processes and tools for cleansing and preparing data, and put reusable processes and checks in place\n- use different architectures, including cloud and on-premise\n- use data manipulation and transformation tools", "practitioner": "You can:\n- work with data engineers and data scientists to design and provide products for the organisation", "expert": "You can:\n- help to identify the data engineering requirements for any data science product, while working with data engineers and data scientists to design and deliver those products into the organisation effectively\n- understand the need to cleanse and prepare data before including it in data science products and can put reusable processes and checks in place\n- understand a broad range of architectures, including cloud and on-premise, and data manipulation and transformation tools deployed within the organisation, and can use these tools appropriately and help others use them" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/48db96bf-3314-45c6-bad8-fdb6e20e5639", "label": "data engineering", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/2daec0e6-f0c1-43e8-8178-aedba99130ec", "label": "establish data processes", "match": "narrow" } ] }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "name": "Data ethics and privacy", "description": "Data ethics and privacy involves using data and emerging data techniques in compliance with ethical and legal obligations.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the importance of using data ethics and privacy in your work\n- identify appropriate channels to discuss ethical issues, with support", "working": "You can:\n- apply fundamental principles of data ethics and privacy in your work under supervision\n- share data ethics and privacy risks through appropriate channels", "practitioner": "You can:\n- work with stakeholders to identify and address ethical and privacy concerns\n- demonstrate and communicate how data ethical issues fit into the wider organisational context\n- research developments in data ethics and privacy to improve compliance and processes\n- assess and constructively challenge proposed data ethics policies", "expert": "You can:\n- oversee compliance with data ethics standards and legislation across the organisation\n- develop, manage and continuously improve an ethical framework within your area\n- develop a data ethics culture, influencing others to act on it\n- ensure data ethics is applied appropriately when formulating, implementing and evaluating organisational policies and programmes" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/e9575f7f-053a-439e-8074-f93df3334e92", "label": "data ethics", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/33a82b83-c838-4889-ae62-fae1317481eb", "label": "protect personal data and privacy", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/71717c33-dd63-4acf-b052-a5fd5d9fc490", "label": "ensure information privacy", "match": "close" } ] }, { "id": "pcf:data-governance", "slug": "pcf-data-governance", "name": "Data governance", "description": "Data governance involves the set of standards, processes and policies that ensures your data is consistent and reliable throughout the data life cycle.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- demonstrate up-to-date knowledge of data governance theory, standard methodology and the practical considerations\n- develop an end-to-end data governance framework (the processes, operational policies and standards needed to support data management)\n- work effectively with technical teams and other stakeholders to implement a data governance framework, and make recommendations to ensure compliance", "practitioner": "You can:\n- implement and monitor data governance using standard methodology throughout the data life cycle, within a large organisation\n- meet the requirement for relevant data governance accreditation\n- take responsibility for specific parts of a data governance framework within the organisation", "expert": "You can:\n- define the data governance strategy for the organisation, and connect it with the wider organisational strategy\n- design, implement and monitor data governance within a large organisation, throughout the data life cycle\n- set the strategy for applying end-to-end data governance frameworks, processes, operational policies, standards, compliance and assurance\n- engage and work effectively with technical leaders and senior stakeholders to implement data governance and ensure compliance" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9a0d0abc-010d-440b-8242-7e31510471ba", "label": "information governance compliance", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/54c9c155-9293-4329-8ed2-2e76e8b519d4", "label": "define data quality criteria", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/9ff9db9d-d14b-426e-83f3-e7449af6c79f", "label": "manage data", "match": "broad" } ] }, { "id": "pcf:data-governance-data-architect", "slug": "pcf-data-governance-data-architect", "name": "Data governance (data architect)", "description": "Data governance involves the set of standards, processes and policies that ensures your data is consistent and reliable throughout the data life cycle.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- understand what data governance is required\n- take responsibility for the assurance of data solutions and make recommendations to ensure compliance", "practitioner": "You can:\n- evolve and define data governance\n- take responsibility for supporting and collaborating around wider governance\n- assure and integrate data services to meet the needs of multiple business services\n- work proactively to ensure the organisation designs architecture that considers data", "expert": "You can:\n- ensure data governance supports changes to the organisational strategy\n- align data governance with wider governance (for example, budget)\n- assure corporate services by understanding important risks and providing mitigation through assurance mechanisms" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9a0d0abc-010d-440b-8242-7e31510471ba", "label": "information governance compliance", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/54c9c155-9293-4329-8ed2-2e76e8b519d4", "label": "define data quality criteria", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/cb5cccc9-abe4-4b11-abe6-d27e5cd85fb1", "label": "manage standards for data exchange", "match": "narrow" } ] }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "name": "Data innovation", "description": "Data innovation involves understanding unfamiliar or emerging technologies, assessing their relevance and applying them effectively, or using existing technologies in new ways, to deliver value from data.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- develop a basic understanding of an unfamiliar or emerging technology, or a familiar technology in a new data context, with guidance\n- share what you learn with colleagues, including how it could help deliver more value from data", "working": "You can:\n- experiment with unfamiliar and emerging technologies, or familiar technologies in new data contexts, with guidance\n- share what you learn with the team, explaining potential benefits, risks, and practical considerations\n- identify opportunities to apply technology to improve data processes or outcomes in an operational setting or the wider organisation", "practitioner": "You can:\n- test and evaluate the feasibility of unfamiliar and emerging technologies, or familiar technologies in new data contexts\n- share what you learn with the organisation, explaining potential benefits, risks, and practical considerations\n- recommend, design and implement innovative data solutions based on organisation objectives, user needs, and operational constraints", "expert": "You can:\n- advocate for adoption of unfamiliar and emerging technologies, or familiar technologies in new data contexts, ensuring organisation objectives, user needs, and operational constraints inform decisions\n- develop organisational capability in data innovation through leadership\n- anticipate future technology changes and advise how to take advantage of them to realise value from data" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/8327754d-3990-4056-b07e-4faa49cfcd26", "label": "innovate in ICT", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/42cb7669-c371-4903-9c0b-13db67b2e4bb", "label": "emergent technologies", "match": "narrow" } ] }, { "id": "pcf:data-integration-design", "slug": "pcf-data-integration-design", "name": "Data integration design", "description": "Data integration design involves designing systems, APIs and data models to enable secure and efficient interoperability across services.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- identify interoperability requirements between services and systems\n- explain tools and techniques used to exchange data between systems and services", "working": "You can:\n- design simple data exchange or integration solutions using established patterns or modelling techniques\n- include security features in your data integration designs", "practitioner": "You can:\n- select the most appropriate techniques for different integration scenarios\n- evaluate and lead the implementation of integration using varied approaches that ensure security, efficiency and compliance", "expert": "You can:\n- establish cross-organisational data integration standards and design patterns\n- guide teams in designing secure and interoperable systems and services" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/a4a882a1-0263-4dd2-b29a-f0028cac2393", "label": "define integration strategy", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/46ec0033-3c71-415e-bcff-b065675ba2dc", "label": "integrate ICT data", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/b0096dc5-2e2d-4bc1-8172-05bf486c3968", "label": "design application interfaces", "match": "narrow" } ] }, { "id": "pcf:data-life-cycle", "slug": "pcf-data-life-cycle", "name": "Data life cycle", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- understand and apply data governance over a data life cycle, ensuring best practice at each phase", "practitioner": "You can:\n- understand and apply data governance structures and principles over a data life cycle, ensuring best practice at each phase\n- demonstrate knowledge of data governance industry standards\n- design and implement continuous improvements to optimise data governance over a data life cycle\n- work with internal and external stakeholders to build organisational capacity and capability in data governance", "expert": "You can:\n- take responsibility for data governance structures and principles, and ensure that they’re defined and applied with best practice throughout a data life cycle\n- direct continuous improvements to optimise data governance over a data life cycle" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9ff9db9d-d14b-426e-83f3-e7449af6c79f", "label": "manage data", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/4f5c1208-62fd-4e5a-a51e-306c06947e11", "label": "manage findable accessible interoperable and reusable data", "match": "narrow" } ] }, { "id": "pcf:data-literacy-improvement", "slug": "pcf-data-literacy-improvement", "name": "Data literacy improvement", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- raise awareness of the need for data literacy within the organisation\n- support data literacy training and development by enabling data consumers to understand what they can and cannot do with data", "practitioner": "You can:\n- recommend data literacy as a valuable skill across all levels of the organisation\n- identify employee training courses and other opportunities to improve the organisation’s data literacy skills and data-driven culture", "expert": "You can:\n- take responsibility for improving the organisation’s data literacy\n- encourage a data-driven culture within the organisation by strengthening data literacy skills among all employees\n- persuade senior decision-makers that data literacy is a vital part of a data-driven culture, enabling effective decision-making at all levels" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/c8fa4313-80b0-4f37-8b1b-1739707bc362", "label": "teach digital literacy", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/6aef2baa-5fa7-4c16-bd28-3e070ec4e4df", "label": "educate on data confidentiality", "match": "narrow" } ] }, { "id": "pcf:data-management", "slug": "pcf-data-management", "name": "Data management", "description": "Data management involves the application of data governance policies, including the tools, procedures and methods that manage data access, sharing, dissemination and protection.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the importance of data governance policies\n- explain how data management tools, procedures and methods relate to a specific project", "working": "You can:\n- follow organisational data governance, including policies on data access, sharing, dissemination and protection\n- participate in or deliver data management across services or products\n- use appropriate data management tools, procedures and methods with some support", "practitioner": "You can:\n- advocate for effective data governance and data management policies and guidelines within your team and across your organisation\n- monitor and improve data management practices in your team\n- help define, develop and support the use of data management tools, procedures and methods in compliance with data governance policies", "expert": "You can:\n- champion and lead data management and governance processes within your team and across your organisation\n- define and lead on the implementation of data management responsibilities\n- define data management tools and develop training requirements to implement data governance processes effectively\n- enable continuous improvement of data management practices and compliance with data governance policies" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9ff9db9d-d14b-426e-83f3-e7449af6c79f", "label": "manage data", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/03a74eee-2dc6-4147-8667-5cdeb65f122d", "label": "manage ICT data classification", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/f2fdd2db-8755-4540-8af8-b46f2c0de95f", "label": "facilitate access to information", "match": "narrow" } ] }, { "id": "pcf:data-maturity", "slug": "pcf-data-maturity", "name": "Data maturity", "description": "Data maturity involves measuring how set up your organisation is to make the best use of its data.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain some of the different data maturity levels", "working": "You can:\n- explain the different data maturity models available\n- measure data maturity and implement best practices\n- describe the benefits of potential improvements", "practitioner": "You can:\n- lead the implementation of data best practices\n- communicate opportunities to improve data maturity\n- lead on monitoring and improving areas of data maturity", "expert": "You can:\n- oversee the implementation of the organisation’s data maturity model\n- work with senior stakeholders to provide data assurance\n- report assessment findings to boards or committees\n- communicate data maturity improvement plans" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/fafe0b9d-dbd9-46bd-b770-26299539ce66", "label": "ICT process quality models", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/cc7370dd-69fa-4c67-a96f-d4d135d38700", "label": "data quality assessment", "match": "narrow" } ] }, { "id": "pcf:data-modelling", "slug": "pcf-data-modelling", "name": "Data modelling", "description": "Data modelling involves producing visual representations of information systems to communicate the relationship between different data types.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- explain the concepts and principles of data modelling\n- produce, maintain and update relevant data models for an organisation’s specific needs\n- reverse-engineer data models from a live system", "practitioner": "You can:\n- produce relevant data models across multiple subject areas\n- explain which models to use for which purpose\n- understand industry-recognised data modelling patterns and standards, and when to apply them\n- compare and align different data models", "expert": "You can:\n- understand the concepts and principles of data modelling and can produce relevant data models\n- work across government and industry, recognising opportunities for the reuse and alignment of data models in different organisations\n- design the method to categorise data models within an organisation" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/fbafa41f-cd05-4109-a649-8b44d306d779", "label": "create data models", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/fecf8a0d-62c4-4e71-9b03-0f4fc2ad7bf5", "label": "data models", "match": "close" } ] }, { "id": "pcf:data-modelling-cleansing-and-enrichment", "slug": "pcf-data-modelling-cleansing-and-enrichment", "name": "Data modelling, cleansing and enrichment", "description": "Data modelling involves producing visual representations of information systems to communicate the relationship between different data types.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of different data models and tools, and understand when they could be used\n- show an awareness of industry-recognised data modelling patterns and standards", "working": "You can:\n- produce data models and understand where to use different types of data models\n- understand different tools and can compare different data models\n- reverse-engineer a data model from a live system\n- understand industry-recognised data modelling patterns and standards", "practitioner": "You can:\n- build and review complex data models, ensuring adherence to standards\n- use data integration tools and languages to integrate and store data, and advise teams on best practice\n- ensure data for analysis meets data quality standards and is interoperable with other data sets, enabling reuse\n- work with other data professionals to improve modelling and integration patterns and standards", "expert": "You can:\n- understand different ways to model data to maximise its use and value\n- ensure data is modelled appropriately, and modelling standards exist and are complied with\n- understand a number of data integration tools and patterns, and ensure your teams have the support and training needed to use the most appropriate methods\n- build relationships with other senior data professionals (in fields such as data architecture, data engineering and data science) to share best practice and continually improve data modelling and integration processes and standards" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/fbafa41f-cd05-4109-a649-8b44d306d779", "label": "create data models", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/50b100ea-74fd-4706-99db-3e4ca55e51b8", "label": "perform data cleansing", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/07889c08-7220-47c8-96f7-6068fbea00dc", "label": "normalise data", "match": "narrow" } ] }, { "id": "pcf:data-preparation-and-linkage", "slug": "pcf-data-preparation-and-linkage", "name": "Data preparation and linkage", "description": "Data preparation and linkage involves cleansing, modelling, transforming and assuring the quality of data so that it is usable and reproducible.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the importance of data models and their uses\n- identify appropriate channels in your organisation to learn about data modelling and quality standards\n- identify data quality issues and provide possible solutions to resolve them\n- prepare and cleanse data under supervision, contributing to making it fit for purpose", "working": "You can:\n- support the planning of a data model based on appropriate data sources\n- help ensure new and existing data models and pipelines can be reused or reproduced\n- identify and resolve data quality issues\n- prepare and cleanse data, ensuring it is fit for purpose", "practitioner": "You can:\n- plan the framework of an analytical data model based on appropriate data sources\n- support the implementation of data models using appropriate tools and systems\n- ensure your team understands the importance of data quality and modelling", "expert": "You can:\n- develop analytical data models using a deep understanding of data sources\n- ensure data models are implemented using tools and systems that align with modelling standards\n- set data quality standards in the organisation or beyond, and ensure stakeholders understand their importance\n- mentor others in data quality and modelling" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/1b70a55d-b8a4-49fc-96c6-15ab4cff2522", "label": "use data processing techniques", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/50b100ea-74fd-4706-99db-3e4ca55e51b8", "label": "perform data cleansing", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/46ec0033-3c71-415e-bcff-b065675ba2dc", "label": "integrate ICT data", "match": "narrow" } ] }, { "id": "ig-data-protection-impact-assessment", "slug": "avaliação-de-impacto-sobre-a-proteção-de-dados", "name": "Avaliação de impacto sobre a proteção de dados", "description": "Avaliar os riscos à privacidade de tratamentos novos ou alterados de dados pessoais e de saúde e acordar controles antes de o tratamento começar.", "source": "reference", "file": "clinical-ig.yaml", "levels": { "awareness": "Você pode:\n- explicar quando é necessária uma avaliação de impacto sobre a proteção de dados\n- preencher um questionário de triagem para o seu trabalho", "working": "Você pode:\n- ajudar as equipes de projeto a concluir avaliações de impacto sobre a proteção de dados\n- descrever os fluxos de dados e identificar a base legal do tratamento\n- registrar os riscos à privacidade e os controles propostos", "practitioner": "Você pode:\n- revisar e aconselhar sobre avaliações de impacto sobre a proteção de dados de sistemas complexos\n- julgar se os riscos são aceitáveis e recomendar controles\n- decidir quando escalar riscos altos para revisão da liderança sênior ou do regulador", "expert": "Você pode:\n- definir o processo e os padrões de avaliação de impacto sobre a proteção de dados da organização\n- dar o parecer final sobre os tratamentos de maior risco, como o compartilhamento de dados em larga escala ou a IA\n- consultar os reguladores quando a lei o exigir" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/71717c33-dd63-4acf-b052-a5fd5d9fc490", "label": "ensure information privacy", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/33a82b83-c838-4889-ae62-fae1317481eb", "label": "protect personal data and privacy", "match": "broad" } ] }, { "id": "data-quality", "slug": "gestão-da-qualidade-de-dados", "name": "Gestão da qualidade de dados", "description": "Definir, medir e melhorar a qualidade dos dados, incluindo completude, exatidão, atualidade e validade.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "Você pode:\n- explicar por que dados de saúde exatos importam para o cuidado e para o planejamento\n- registrar dados com exatidão e comunicar erros", "working": "Você pode:\n- executar verificações de qualidade de dados e corrigir erros\n- explicar relatórios de qualidade de dados a colegas", "practitioner": "Você pode:\n- definir regras e medidas de qualidade de dados\n- trabalhar com os fornecedores de dados para corrigir as causas da baixa qualidade", "expert": "Você pode:\n- definir padrões de qualidade de dados para a organização e seus parceiros\n- liderar programas de melhoria da qualidade de dados" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/713fb616-118e-40bc-9366-4a69879a49d5", "label": "implement data quality processes", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/54c9c155-9293-4329-8ed2-2e76e8b519d4", "label": "define data quality criteria", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/cc7370dd-69fa-4c67-a96f-d4d135d38700", "label": "data quality assessment", "match": "close" } ] }, { "id": "pcf:data-science-innovation", "slug": "pcf-data-science-innovation", "name": "Data science innovation", "description": "Data science involves examining data through statistical analysis and data mining, to identify patterns and uncover insights that can inform decision-making.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- adopt an inquisitive and curious approach to data\n- be receptive to learning about data science and its techniques\n- be unafraid to ask questions and discover what there is to learn", "working": "You can:\n- adopt an inquisitive and curious approach to data\n- seek out and research new data science techniques to support learning\n- ask questions to improve your knowledge and learn about data science norms\n- see possibilities for improvements and innovation", "practitioner": "You can:\n- demonstrate practical knowledge of data science tools and techniques\n- develop data science solutions that maximise insight\n- identify opportunities for how data science can improve data practices", "expert": "You can:\n- be a leader in the data science space\n- demonstrate in-depth knowledge of data science tools and techniques, which you can use to solve problems creatively and to create opportunities for your team\n- act as a coach, inspiring curiosity and creativity in others\n- demonstrate in-depth knowledge of your chosen profession and keep up to date with changes in the industry\n- challenge the status quo and always look for ways to improve data science" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/edebd83d-35f6-4ed5-a940-6c203d178c01", "label": "data science", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/4216e465-7baa-4884-a241-54b197bb9278", "label": "perform data mining", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/8327754d-3990-4056-b07e-4faa49cfcd26", "label": "innovate in ICT", "match": "narrow" } ] }, { "id": "pcf:data-standards", "slug": "pcf-data-standards", "name": "Data standards", "description": "Data standards involve established practices to make it easier and more effective to share and use data across government.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- use data policies, processes and standards effectively\n- work with subject matter experts to develop standards, policies and guidance to protect data\n- monitor compliance with policies and standards in a team and take action if needed\n- analyse the impact if a standard is breached", "practitioner": "You can:\n- create data standards for different subjects and ensure senior leaders understand them\n- work with subject matter experts across the organisation to introduce data standards best practice\n- monitor compliance with policies and standards in the organisation\n- make recommendations about how the organisation should resolve breaches of standards", "expert": "You can:\n- create data standards for the organisation\n- advocate for, and oversee compliance with, data policies and standards\n- decide where standards need to be set across the organisation, and how to set them in the wider context of government" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/cb5cccc9-abe4-4b11-abe6-d27e5cd85fb1", "label": "manage standards for data exchange", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/1b3fc0e0-c6f9-45fc-9c6e-14bbba662979", "label": "develop information standards", "match": "close" } ] }, { "id": "pcf:data-visualisation", "slug": "pcf-data-visualisation", "name": "Data visualisation", "description": "Data visualisation involves translating business requirements into accessible data visualisations that communicate data, such as tables, charts and graphs.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- develop and use an appropriate data visualisation under supervision to tell a meaningful story that is relevant to set goals\n- explain the value of sharing a story effectively\n- explain why it's important to develop inclusive, accessible data visualisations that recognise different user needs", "working": "You can:\n- use the most appropriate data visualisation to tell a focussed story that is relevant to the team's goals\n- develop inclusive, accessible data visualisations that recognise different user needs\n- work with others in a multidisciplinary team to ensure a visualisation provides the information they need", "practitioner": "You can:\n- use a range of data visualisations to simplify a complex story\n- adapt a story to the needs of multidisciplinary stakeholders\n- advise and support others in developing inclusive, accessible data visualisations that recognise different user needs\n- suggest improvements to data visualisation processes and standards to increase efficiency and quality", "expert": "You can:\n- translate business requirements into goals for data visualisations\n- set and advocate for new standards and practices in inclusive, accessible data visualisation\n- identify data visualisation capability gaps and implement appropriate training\n- promote the value and adoption of data visualisations across the organisation\n- strategically support stakeholders in understanding and using a story" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/c3e36d05-8ae8-447f-bb2b-6f9409f85389", "label": "deliver visual presentation of data", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/c0326e27-5fa8-4dca-aecb-ed89ab491513", "label": "prepare visual data", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/65e58886-bd1e-4c5b-8ca5-8d9b353c8aa1", "label": "data visualisation software", "match": "narrow" } ] }, { "id": "pcf:defining-and-managing-business-needs-user-needs-and-requirements", "slug": "pcf-defining-and-managing-business-needs-user-needs-and-requirements", "name": "Defining and managing business needs, user needs and requirements", "description": "Defining and managing business needs, user needs and requirements involves eliciting, analysing and validating and communicating needs effectively through appropriate actionable artefacts.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- support the elicitation, analysis, validation and prioritisation of business and user needs\n- support the definition of functional and non-functional requirements artefacts, such as problem statements, epics, features, user stories and acceptance criteria, to communicate business and user needs", "working": "You can:\n- elicit, analyse, challenge and validate business and user needs, addressing conflicts\n- define artefacts, such as problem statements, epics, features, user stories, acceptance criteria and non-functional requirements, to communicate business and user needs\n- manage artefacts and ensure traceability in line with a defined approach\n- facilitate the prioritisation of needs with minimal supervision", "practitioner": "You can:\n- lead the elicitation, analysis and validation of complex or large-scale business and user needs, negotiating and addressing conflicts\n- define and assure artefacts, such as problem statements, epics, features, user stories, acceptance criteria and non-functional requirements, to communicate business and user needs\n- lead and define the approach to manage artefacts and ensure traceability\n- facilitate the prioritisation of needs, aligning to strategic goals", "expert": "You can:\n- set standards for defining and managing complex or large-scale business and user needs\n- use business and user needs to ensure proposed solutions align with organisational strategy\n- provide guidance and recommendations to ensure needs are traceable and managed\n- influence the prioritisation of needs, enabling tactical solutions and long-term strategic decision making" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/b04f377b-ee80-4b38-aca1-19d266a23b17", "label": "analyse business requirements", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/ddfe79e2-c2e3-4ba7-9bdf-3820b4f75b54", "label": "identify ICT user needs", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/a8797f21-1af0-4c5e-98ca-bf1442929363", "label": "interact with users to gather requirements", "match": "narrow" } ] }, { "id": "pcf:delivering-business-impact", "slug": "pcf-delivering-business-impact", "name": "Delivering business impact", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an understanding of the organisation and the benefits of data science\n- develop data science products as part of a team\n- create basic visuals and presentations to communicate data science effectively\n- show knowledge of data and analysis and can discuss how to align them to meet user needs", "working": "You can:\n- show an understanding of the organisation and the benefits of data science\n- collaborate to help identify user needs and develop and deliver data science products\n- communicate effectively and present analysis and visualisations tailored to your audience", "practitioner": "You can:\n- lead and support your organisation area by using data science to create change\n- identify opportunities to develop data science products to support organisational objectives, while collaborating across the organisation to fulfil goals\n- show an understanding of the role of user research, and can design and manage processes to gather and establish user needs\n- communicate relevant and compelling stories effectively and present analysis and data visualisations clearly to get across complex messages\n- work with colleagues to implement scalable data science products, and to understand maintenance requirements", "expert": "You can:\n- champion the role of data science within the organisation\n- understand and champion user research, and can design and manage processes to gather and establish user needs\n- identify and create opportunities to develop and deliver data science products to support organisational objectives, while collaborating across the organisation to fulfil meaningful goals\n- take responsibility for delivering scalable data science products into the organisation, and establishing maintenance support" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/be20d05c-f6b4-4580-9fcf-f00f4baab562", "label": "make data-driven decisions", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/ee7f90cc-922e-4da7-a7ae-83c2688fed10", "label": "align efforts towards business development", "match": "broad" } ] }, { "id": "pcf:delivering-business-impact-through-data", "slug": "pcf-delivering-business-impact-through-data", "name": "Delivering business impact through data", "description": "Delivering business impact through data involves identifying the priorities of the organisation, recognising the contribution of data and making decisions with data to ensure you deliver business impact.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain why it's important to understand the organisation's priorities\n- contribute to the development of data products to deliver business impact\n- explain how to align data and analysis to meet business requirements", "working": "You can:\n- explain how your work aligns to the organisation's priorities and delivers business impact\n- work with others to help identify business requirements\n- identify the data needed to address business requirements\n- develop and deliver data products that align to organisational priorities and enable decision making, with some support when required", "practitioner": "You can:\n- lead and support others in using data to deliver business impact\n- define and communicate the scope of the business impact you deliver so the value is clear\n- identify opportunities to develop data products that deliver business impact\n- develop and deliver scalable data products that align to organisational priorities and enable decision making", "expert": "You can:\n- champion the role of data across the organisation\n- strategically communicate the business impact of data across the organisation\n- lead others in delivering, and identifying opportunities to deliver, scalable data products that align to organisational objectives\n- partner with others, including other professions, to decide when to pivot to deliver business impact" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/be20d05c-f6b4-4580-9fcf-f00f4baab562", "label": "make data-driven decisions", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/ee7f90cc-922e-4da7-a7ae-83c2688fed10", "label": "align efforts towards business development", "match": "broad" } ] }, { "id": "pcf:design-communication", "slug": "pcf-design-communication", "name": "Design communication", "description": "Design communication involves using a variety of techniques to effectively explain and document design decisions.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the importance of clearly communicating and justifying design decisions to others\n- describe some methods for explaining design decisions", "working": "You can:\n- clearly explain problems and design ideas to others\n- clearly explain design decisions to others using appropriate tools and methods", "practitioner": "You can:\n- clearly explain complex problems and ideas to teams or stakeholders\n- clearly document and communicate design decisions, related risks and any unresolved issues", "expert": "You can:\n- communicate design strategy across organisational boundaries\n- coach others in how to effectively communicate design\n- develop or introduce more effective methods of communicating design and working in the open" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/39e7d2a3-8d01-497c-8c5f-d51ab53a4a22", "label": "present arguments persuasively", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/fc4fcb4b-993f-4f2c-b158-c2171ec18ed8", "label": "draw design sketches", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/f0f5bb34-71df-4715-9c9e-03567b76ec8f", "label": "create website wireframe", "match": "narrow" } ] }, { "id": "pcf:designing-and-executing-tests", "slug": "pcf-designing-and-executing-tests", "name": "Designing and executing tests", "description": "Designing and executing tests involves applying appropriate test types and techniques to create and run tests that align to user needs and requirements.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- contribute to deciding the most appropriate test types and techniques to use\n- follow guidance to design, build and maintain simple tests that align to user needs and requirements\n- execute simple tests with support\n- explain the value of automation within testing", "working": "You can:\n- set up suitable environments with some support\n- select appropriate test types and techniques with some support\n- design, build, maintain and execute tests that align to user needs and requirements\n- conduct exploratory testing\n- research and try new test types and techniques", "practitioner": "You can:\n- set up suitable environments\n- influence and guide the use of appropriate test types and techniques to mitigate risk early\n- lead others in designing, building, maintaining and executing tests that align to user needs and requirements\n- contribute to developing and implementing standards for designing and executing tests\n- improve test types and techniques through a structured process.", "expert": "You can:\n- set standards and influence organisational decisions for test types, techniques, design and execution\n- coach others in test types, techniques, design and execution\n- advocate for continuous improvement and refinement of test types and techniques\n- make strategic decisions on new or improved test types and techniques used in your area" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/913e7e83-b8f8-4574-b1ca-1b38f3fd974a", "label": "execute software tests", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/7253d98c-4a6d-4e37-8b6c-accca9f4b639", "label": "develop ICT test suite", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/5d74614d-32c8-4ca4-9818-6980e52424b1", "label": "plan software testing", "match": "narrow" } ] }, { "id": "pd-safety-critical-design", "slug": "projeto-para-a-segurança-clínica-e-os-fatores-humanos", "name": "Projeto para a segurança clínica e os fatores humanos", "description": "Projetar serviços, interfaces e fluxos de trabalho que ajudem profissionais clínicos, equipes de cuidados e pacientes a agir com segurança, aplicando princípios de fatores humanos e trabalhando com o processo de gestão de riscos clínicos.", "source": "reference", "file": "product-design.yaml", "levels": { "awareness": "Você pode:\n- explicar como escolhas de projeto podem causar ou evitar erros no cuidado, como erros de paciente ou de dose\n- usar os padrões da organização para informações críticas à segurança, como faixas de identificação do paciente e alertas de alergia", "working": "Você pode:\n- projetar interfaces em que a ação segura seja a ação fácil, por exemplo reduzindo rótulos ambíguos e alertas desnecessários\n- testar projetos em cenários clínicos realistas, incluindo interrupções e pressão de tempo\n- levar ao responsável pela segurança clínica os perigos relacionados ao projeto e registrar como os projetos os controlam", "practitioner": "Você pode:\n- aplicar métodos de fatores humanos, como a análise de tarefas e a análise de erros de uso, a fluxos de trabalho clínicos complexos\n- projetar para reduzir a fadiga de alertas e a carga cognitiva em todo um serviço\n- fornecer evidências de projeto para dossiês de segurança clínica e evidências de usabilidade para software regulamentado", "expert": "Você pode:\n- definir os padrões e os modelos da organização para o projeto crítico à segurança\n- liderar o trabalho de fatores humanos nos serviços clínicos de maior risco\n- aconselhar lideranças de segurança clínica e de produto sobre os riscos de projeto em todo o portfólio" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/95ee5e38-5c1e-4cd2-a21d-6921390025a9", "label": "usability engineering", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/2618f336-8e71-4666-83b5-f368edb0906d", "label": "cognitive psychology", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/465e7c78-cd26-4503-a5ca-40009e807705", "label": "assess users' interaction with ICT applications", "match": "broad" } ] }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "name": "Designing for everyone", "description": "Designing for everyone involves ensuring content and services are inclusive, accessible and environmentally sustainable.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the importance of making government content and services inclusive, accessible and environmentally sustainable, and the value of standards and regulations\n- explain different access needs that users can have, and ways to meet them\n- describe potential barriers, biases and assumptions that may exclude or harm users", "working": "You can:\n- design and deliver inclusive, accessible and environmentally sustainable content or services that meet the needs of all users, working with others\n- ensure your design work meets appropriate standards and guidance, for example accessibility regulations, with support", "practitioner": "You can:\n- advise teams on how to design inclusive, accessible and environmentally sustainable content or services\n- design and deliver ethical content or services that consider the personal and social context of users\n- ensure your design work meets appropriate standards, for example accessibility regulations", "expert": "You can:\n- improve the practice of inclusive, accessible and environmentally sustainable design in multiple teams or across your organisation against measurable criteria\n- help others understand and mitigate potential barriers, biases and assumptions that may exclude or harm users" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/e8ef317f-c880-4c7a-929f-e08053f976bb", "label": "develop strategies for accessibility", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/5bac4bcc-1846-4688-ba02-ad2b51544282", "label": "develop inclusive communication material", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/3e23db60-0c3d-498a-a6ac-ffbed0ecb033", "label": "ICT accessibility standards", "match": "narrow" } ] }, { "id": "pcf:designing-secure-systems", "slug": "pcf-designing-secure-systems", "name": "Designing secure systems", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- design and review system architectures through the application of patterns and principles", "practitioner": "You can:\n- design and review system architectures through the development of patterns and principles", "expert": "You can:\n- lead design and review solutions to complex problems with system architectures by defining and challenging patterns and principles\n- create precedents and set direction" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/6f1edc19-191f-4ba5-a048-ee69aff05bab", "label": "security engineering", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/958559fd-7ab8-44f6-9d65-eb521dc308a5", "label": "assess risks and implications of a design", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/3ff589b7-68df-4ea5-ae41-b395bdb2378f", "label": "ICT security standards", "match": "narrow" } ] }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "name": "Designing strategically", "description": "Designing strategically involves influencing and aligning design work to your organisation’s strategic objectives, and contributing to or embedding design patterns and practices across your organisation.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the importance of aligning to the strategy of an organisation\n- describe how your design work aligns to the wider goals and vision of your team\n- explain the value of using patterns and components when designing content and services", "working": "You can:\n- align your design work to both the goals and vision of your team and the strategic objectives of your organisation\n- identify potential risks and use design to mitigate them\n- identify opportunities and use design to take advantage of them\n- contribute to the development of design patterns and components", "practitioner": "You can:\n- develop a strategy defining the purpose, impact and stages of your work to design content or services, aligning it with wider goals\n- use risks, opportunities and constraints in technology, systems and policy to shape your design work\n- identify and create new design patterns and components", "expert": "You can:\n- work with leaders to ensure that design is part of developing organisational strategy, and involved early enough in policy, technology and delivery processes to inform effective decision making\n- enable use of patterns and components across the organisation\n- help teams align their work to the goals and vision of their organisation" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/33a0a2ea-025e-4107-8717-39ac45b3b78c", "label": "design management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/4d30ad07-9e39-4899-81dd-02b280f162f9", "label": "apply systemic design thinking", "match": "narrow" } ] }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "name": "Designing together", "description": "Designing together involves identifying who to include in the design process and working with them effectively.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain different techniques for bringing together perspectives from multiple people to inform a design\n- explain the importance of constructive feedback in the design process", "working": "You can:\n- effectively plan and run a design session with your team, users or stakeholders\n- identify and engage the right people throughout the design process\n- give and receive constructive design feedback", "practitioner": "You can:\n- advise others how to effectively plan and run design sessions with a team, users or stakeholders\n- adapt a design session to ensure you achieve a useful outcome\n- build consensus around a design approach, for example by challenging assumptions\n- work across team or profession boundaries, for example with policy teams", "expert": "You can:\n- effectively plan and run design sessions that include senior leaders or stakeholders\n- coach other designers in how to involve stakeholders of any level in the design process\n- develop or introduce more effective ways to design together\n- help teams connect and work across organisational boundaries" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/d52382fe-f236-421f-95fe-34fe69d48dbd", "label": "collaborate with designers", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/59429f7f-8b95-4094-b1cf-97cbb556f03d", "label": "participatory decision-making", "match": "narrow" } ] }, { "id": "pcf:developing-code-for-analysis", "slug": "pcf-developing-code-for-analysis", "name": "Developing code for analysis", "description": "Developing code for analysis involves designing, implementing and improving analytical approaches, manually or via an interface.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the importance of coding for analysis\n- explain the value of maintaining analytical approach documentation\n- design an analytical approach with support, for example, writing simple code", "working": "You can:\n- design the analytical approach and the code needed to address simple research questions\n- explain the importance of testing code\n- review and improve analytical approaches under supervision, including code\n- produce analytical approach documentation that describes the code you wrote", "practitioner": "You can:\n- design and implement the analytical approach, including code, using appropriate standards and tests\n- lead collaboration to review and improve analytical approaches, including shared code\n- guide others in producing analytical approach documentation, identifying improvements", "expert": "You can:\n- oversee and promote the implementation of coding standards and practices on existing and new analytical outcomes, products and services\n- contribute to coding standards across the organisation\n- ensure reproducibility of code and code documentation across the organisation" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/f9670490-8aa4-4540-b121-d440a8294aab", "label": "develop data processing applications", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/51586df8-1c46-4b47-8583-773cb63bf00b", "label": "R", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/ccd0a1d9-afda-43d9-b901-96344886e14d", "label": "Python (computer programming)", "match": "narrow" } ] }, { "id": "pcf:developing-data-science-capability", "slug": "pcf-developing-data-science-capability", "name": "Developing data science capability", "description": "Training and capability improvement involves identifying and advocating ways to develop the skills, knowledge and performance of individuals or organisations.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of various sources of training and self-directed learning for data science\n- create a CPD (continuous professional development) plan with support from your manager\n- demonstrate a basic understanding of key data science techniques, such as machine learning, and how they can be used", "working": "You can:\n- manage your CPD (continuous professional development) and can link your learning to objectives and organisational goals\n- confidently talk about the benefits of data science approaches to existing and potential customers\n- demonstrate a good understanding of key data science techniques, such as machine learning, and you can use them to build data science solutions, including reports, models and dashboards", "practitioner": "You can:\n- manage your CPD (continuous professional development) and can link your learning to objectives and organisational goals\n- support data science capability building across the team and wider organisation\n- confidently talk about the benefits of data science approaches to existing and potential customers\n- demonstrate a good understanding of a range of data science techniques, such as machine learning and natural language processing, and you can use them to build data science solutions, including reports, models and dashboards", "expert": "You can:\n- act as a leader or technical specialist, providing detailed support and guidance within the organisation and helping colleagues to develop skills\n- set the direction of CPD (continuous professional development) within your team\n- keep up to date with new developments in data science and can match those to opportunities in your organisation\n- talk confidently about the benefits of data science approaches to existing and potential customers\n- demonstrate an in-depth understanding of a wide range of data science techniques, such as machine learning and natural language processing, and detailed knowledge of at least one specialism\n- use these techniques to build data science solutions, including reports, models and dashboards" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/517f678e-001b-4985-acb4-9edc3500d74c", "label": "develop training programmes", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/a584a638-a2c0-4b3c-bdf3-a64f87225be9", "label": "mentor individuals", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/988f4ac3-a37c-4b0a-a40f-4e0e56b5919e", "label": "promote the transfer of knowledge", "match": "narrow" } ] }, { "id": "pcf:development-process-optimisation", "slug": "pcf-development-process-optimisation", "name": "Development process optimisation", "description": "Process optimisation involves ensuring your processes are accurately defined and capture the most efficient way to complete a task by monitoring modified procedures.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the importance of developing process efficiency and the common ways in which processes are optimised\n- support specific activities to improve development processes\n- identify obvious deficiencies", "working": "You can:\n- work under guidance to identify process optimisation opportunities\n- contribute to the implementation of proposed solutions", "practitioner": "You can:\n- analyse current processes\n- identify and implement opportunities to optimise processes\n- lead and develop a team of experts to deliver service improvements\n- help to evaluate and establish requirements for the implementation of changes by setting policy and standards", "expert": "You can:\n- set the strategy and manage resource allocation for solution development programmes\n- work with client functions to establish business requirements and identify, propose, initiate and lead these programmes" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/10026df1-670d-4c75-b3d5-ee0037f9d59b", "label": "lead process optimisation", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/958b8802-ec3e-4813-97f7-6c8f48610dbd", "label": "identify process improvements", "match": "close" } ] }, { "id": "corp-diary-and-meeting-management", "slug": "gestão-de-agenda-e-de-reuniões", "name": "Gestão de agenda e de reuniões", "description": "Gerir agendas, reuniões e viagens para que o tempo das pessoas seja bem aproveitado e as reuniões contem com as pessoas, os documentos e as salas adequados.", "source": "reference", "file": "corporate-services.yaml", "levels": { "awareness": "Você pode:\n- reservar reuniões e salas usando as ferramentas da organização\n- enviar convites e documentos no prazo", "working": "Você pode:\n- gerir as agendas de uma equipe, resolvendo conflitos\n- organizar viagens, eventos e reuniões com parceiros externos\n- garantir que os documentos e as ações estejam prontos antes das reuniões", "practitioner": "Você pode:\n- gerir a agenda de uma liderança sênior, definindo prioridades com ela\n- decidir o que exige o tempo dessa liderança e o que outras pessoas podem resolver\n- planejar o ciclo anual de reuniões de um conselho ou de uma equipe de liderança", "expert": "Você pode:\n- conduzir o ciclo de trabalho de uma equipe executiva\n- garantir que o tempo da liderança sênior se concentre nas prioridades da organização" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/906c9e66-bdee-4f8e-93d7-88d9fcf39a0a", "label": "fix meetings", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/933e7ccf-5d56-46ba-aca4-857f826a6b3a", "label": "administer appointments", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/382ed835-8958-4d86-8471-cff55c6df3e7", "label": "organise travel arrangements for staff", "match": "narrow" } ] }, { "id": "pcf:digital-and-data-systems-analysis", "slug": "pcf-digital-and-data-systems-analysis", "name": "Digital and data systems analysis", "description": "Digital and data systems analysis involves structured examination of digital and data technologies and infrastructures to understand them enough to enable effective decision making.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- support the analysis of functionality that systems deliver and need to deliver\n- support the creation of system and data models and documentation\n- work with others in a multidisciplinary team to support the identification of gaps in functionality and user experience", "working": "You can:\n- identify and analyse the functionality that systems deliver or need to deliver\n- create system and data models and documentation with minimal supervision\n- work with others in a multidisciplinary team to identify gaps in functionality and user experience, and their impact", "practitioner": "You can:\n- lead the analysis of functionality that systems deliver or need to deliver\n- create, and support others in the creation of, system and data models and documentation\n- assess the effect of system changes and share them with relevant stakeholders\n- determine when and how you and your team work with others to identify gaps in functionality and user experience, and their impact", "expert": "You can:\n- set the direction for the analysis of systems to align to business capabilities and strategy\n- set the direction for analysing and communicating system changes and the effect of change on stakeholders\n- work with other technical specialists to set and iterate standards for system and data modelling and documentation" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/3f86173d-e101-4fcd-934f-ff9de29c081c", "label": "perform system analysis", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/7adb8473-bcc6-4ff8-9850-76d945d40092", "label": "analyse ICT system", "match": "close" } ] }, { "id": "corp-digital-and-social-media", "slug": "mídia-digital-e-redes-sociais", "name": "Mídia digital e redes sociais", "description": "Planejar, publicar e gerir conteúdo em sites e redes sociais, interagir com os públicos e medir os resultados.", "source": "reference", "file": "corporate-services.yaml", "levels": { "awareness": "Você pode:\n- publicar conteúdo aprovado nos canais da organização\n- seguir a política de redes sociais", "working": "Você pode:\n- planejar e publicar conteúdo para sites e redes sociais\n- responder a comentários e identificar questões que precisam ser escaladas\n- reportar o desempenho dos canais", "practitioner": "Você pode:\n- gerir os canais digitais da organização e seus planos de conteúdo\n- tratar publicações negativas ou enganosas, inclusive durante incidentes\n- usar análises para ampliar o alcance e o engajamento", "expert": "Você pode:\n- definir a estratégia e a governança dos canais digitais da organização\n- liderar a resposta a riscos de reputação online" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/5303169c-75d6-4751-9136-a4b88343388c", "label": "social media management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/52e3507b-1cad-409f-9146-3c5e2afe7df9", "label": "manage online communications", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/e08821b5-d6dd-4db9-a0f1-43185653c244", "label": "monitor communication channels' performance", "match": "narrow" } ] }, { "id": "clin-digital-health-evaluation", "slug": "avaliação-e-benefícios-da-saúde-digital", "name": "Avaliação e benefícios da saúde digital", "description": "Planejar e realizar avaliações de tecnologias de saúde digital e medir seus benefícios clínicos, de segurança e de serviço, com métodos e evidências sólidos.", "source": "reference", "file": "clinical-ig.yaml", "levels": { "awareness": "Você pode:\n- explicar por que as tecnologias de saúde digital precisam de evidências de benefício e de segurança\n- encontrar evidências publicadas sobre uma tecnologia", "working": "Você pode:\n- coletar dados de base e de acompanhamento para uma avaliação\n- realizar auditorias clínicas do uso do sistema\n- resumir os resultados da avaliação para colegas", "practitioner": "Você pode:\n- projetar avaliações e planos de benefícios para produtos de saúde digital\n- escolher medidas adequadas para os desfechos clínicos, a segurança e a experiência\n- julgar a solidez das evidências e explicar seus limites", "expert": "Você pode:\n- definir a abordagem da organização para a avaliação da saúde digital\n- liderar programas de pesquisa e avaliação com parceiros acadêmicos e de cuidados\n- usar evidências para aconselhar o conselho de administração sobre o investimento digital" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/557c86b8-a0bc-4545-bb30-d141b1d60bc1", "label": "conduct clinical software research", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/17c9a790-5664-4673-8237-c4cf3c5a8da5", "label": "conduct impact evaluation of ICT processes on business", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/0c8c1e58-1c48-4efc-9359-9a28f803c52d", "label": "undertake clinical audit", "match": "broad" } ] }, { "id": "corp-office-software", "slug": "ferramentas-digitais-de-escritório", "name": "Ferramentas digitais de escritório", "description": "Usar com rapidez e exatidão processadores de texto, planilhas, apresentações, e-mail, documentos compartilhados e ferramentas de colaboração.", "source": "reference", "file": "corporate-services.yaml", "levels": { "awareness": "Você pode:\n- criar e editar documentos, e-mails e planilhas simples\n- armazenar e compartilhar arquivos no local certo", "working": "Você pode:\n- produzir documentos e apresentações bem formatados com rapidez e exatidão\n- usar planilhas para ordenar, filtrar e resumir dados\n- usar ferramentas de colaboração para gerir documentos compartilhados e versões", "practitioner": "Você pode:\n- construir modelos, painéis de acompanhamento e fluxos de trabalho automatizados simples\n- tornar os documentos acessíveis a todas as pessoas\n- ajudar colegas a aproveitar ao máximo as ferramentas de escritório", "expert": "Você pode:\n- definir padrões para modelos, gestão de documentos e ferramentas de colaboração\n- liderar a adoção de novas ferramentas de escritório em toda a organização" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/71dde84c-0058-4c52-a556-523369333db8", "label": "use office systems", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/81633a44-f1db-4a01-a940-804c6905e330", "label": "use word processing software", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/1973c966-f236-40c9-b2d4-5d71a89019be", "label": "use spreadsheets software", "match": "narrow" } ] }, { "id": "hr-employee-relations", "slug": "casos-de-relações-de-trabalho", "name": "Casos de relações de trabalho", "description": "Gerir com justiça, conforme a política e a legislação trabalhista, casos formais e informais de relações de trabalho, como conduta, capacidade, reclamações, assiduidade e dignidade no trabalho.", "source": "reference", "file": "human-resources.yaml", "levels": { "awareness": "Você pode:\n- explicar as principais etapas dos procedimentos de conduta, capacidade, reclamação e assiduidade\n- fazer anotações exatas em reuniões formais e manter confidenciais os registros dos casos", "working": "Você pode:\n- orientar gestores em casos simples e sobre a etapa seguinte de um procedimento\n- apoiar investigações, preparar os documentos do caso e organizar audiências\n- trabalhar de forma construtiva com representantes dos trabalhadores em casos individuais", "practitioner": "Você pode:\n- gerir uma carteira de casos complexos, orientando as comissões de audiência sobre resultados justos\n- realizar ou liderar investigações, inclusive as ligadas a incidentes ou à proteção de pessoas vulneráveis\n- usar a resolução antecipada e a mediação para encerrar disputas antes que se agravem\n- identificar tendências nos casos e agir sobre suas causas", "expert": "Você pode:\n- liderar a abordagem da organização para as relações de trabalho e a atuação em parceria\n- tratar os casos mais sensíveis ou de maior risco, inclusive ações trabalhistas\n- negociar acordos coletivos e resolver conflitos coletivos" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/cc0b95b8-5fae-4ee2-851e-9b1e9fa178be", "label": "manage employee complaints", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/0ee94af1-b445-4973-9c3f-459fab250342", "label": "apply conflict management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/3e4776e7-dd79-4a18-b334-6e8f9e989a49", "label": "liaise with union officials", "match": "narrow" } ] }, { "id": "legal-employment-law", "slug": "direito-do-trabalho", "name": "Direito do trabalho", "description": "Aplicar o direito do trabalho às políticas de pessoas, aos contratos, aos programas de mudança e às disputas trabalhistas da organização.", "source": "reference", "file": "legal.yaml", "levels": { "awareness": "Você pode:\n- explicar os principais direitos trabalhistas das equipes\n- reconhecer questões trabalhistas que exigem assessoria jurídica", "working": "Você pode:\n- ajudar a preparar documentos para ações e audiências trabalhistas\n- revisar contratos de trabalho e políticas em relação aos modelos", "practitioner": "Você pode:\n- orientar sobre assuntos trabalhistas, como demissão, discriminação, transferência de pessoal e reestruturação\n- gerir ações trabalhistas e negociar acordos de rescisão\n- orientar sobre o uso de prestadores de serviços e o vínculo de trabalho de especialistas digitais", "expert": "Você pode:\n- aconselhar o conselho de administração sobre grandes mudanças na força de trabalho e seus riscos jurídicos\n- liderar disputas trabalhistas complexas ou de grande visibilidade\n- dar forma às políticas de pessoas para cumprir os deveres legais e as boas práticas" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/97b713f0-b9e8-4903-8dee-7e0b4019a1c0", "label": "employment law", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/08fe5910-8c4c-4679-a988-eb2ded3c4909", "label": "labour legislation", "match": "close" } ] }, { "id": "hr-employment-policy", "slug": "legislação-trabalhista-e-política-de-pessoas", "name": "Legislação trabalhista e política de pessoas", "description": "Aplicar a legislação trabalhista e redigir, interpretar e revisar as políticas de pessoas da organização, para que as equipes sejam tratadas de forma legal, justa e consistente.", "source": "reference", "file": "human-resources.yaml", "levels": { "awareness": "Você pode:\n- explicar as principais políticas de pessoas e onde encontrá-las\n- reconhecer quando uma dúvida exige o parecer de um assessor de RH", "working": "Você pode:\n- aplicar as políticas de pessoas a casos rotineiros e explicá-las aos gestores\n- identificar os princípios da legislação trabalhista por trás de uma política\n- manter os registros das políticas e acompanhar as datas de revisão", "practitioner": "Você pode:\n- interpretar a legislação trabalhista e a política em casos complexos e aconselhar sobre riscos\n- redigir e revisar políticas de pessoas, com avaliações de impacto sobre a igualdade\n- consultar representantes dos trabalhadores sobre mudanças de política", "expert": "Você pode:\n- definir a estrutura de políticas de pessoas da organização e a sua abordagem do risco jurídico\n- antecipar mudanças na legislação trabalhista e planejar a resposta da organização\n- aconselhar o conselho de administração sobre riscos e responsabilidades trabalhistas" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/97b713f0-b9e8-4903-8dee-7e0b4019a1c0", "label": "employment law", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/b3f22ab4-b553-439d-80a2-5b8ae6d11e0d", "label": "labour law", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/3254275d-a1b5-4640-9481-02f38780ac35", "label": "develop organisational policies", "match": "broad" } ] }, { "id": "pcf:enabling-and-informing-risk-based-decisions", "slug": "pcf-enabling-and-informing-risk-based-decisions", "name": "Enabling and informing risk-based decisions", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- work with risk owners to advise and give feedback\n- advise on risk impact and whether it's within risk tolerance\n- describe different risk methodologies and how these are applied, as well as the proportionality of risk", "practitioner": "You can:\n- work with higher impact or more complex risks, advising on the impact and whether it's within risk tolerance\n- apply different risk methodologies in proportion to the risk", "expert": "You can:\n- act as a point of escalation\n- be trusted by senior risk owners as an expert in security\n- apply risk methodologies at the most complex levels of risk" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/0efbe2dc-2770-47ec-b8f4-d1bdff6ac0a4", "label": "advise on risk management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/1dd23dba-dd00-45ab-abf4-642902538317", "label": "perform risk analysis", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/64bd4157-5df0-4166-8259-ede237dd7cdf", "label": "estimate impact of risks", "match": "narrow" } ] }, { "id": "pcf:enterprise-architecture", "slug": "pcf-enterprise-architecture", "name": "Enterprise architecture", "description": "Enterprise architecture involves analysing how to achieve an organisation's objectives by designing and aligning its IT applications and technologies.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain how to turn an organisation's goals into clear objectives\n- explain how an architecture that defines technology, people, process and other elements can be used to achieve the organisation’s objectives", "working": "You can:\n- turn an organisation's goals into clear objectives, with limited direction\n- design an architecture that defines the technology, people, process and other elements needed to achieve organisation objectives, with support", "practitioner": "You can:\n- design an architecture that defines the technology, people, process and other elements needed to achieve organisation objectives\n- work with others across the organisation to ensure your design is used to achieve the organisation’s objectives", "expert": "You can:\n- lead others designing architectures defining the technology, people, process and other elements needed to achieve organisation objectives\n- work with others beyond the organisation to influence organisational structures, technology, people and processes to achieve objectives\n- ensure organisation-wide changes align with the architectural strategy" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/ee3c1d54-f46a-43c7-a0f9-0ba3648164d0", "label": "design enterprise architecture", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/c453cf81-6197-428e-84c6-70c773b63f27", "label": "ICT architectural frameworks", "match": "narrow" } ] }, { "id": "equality-diversity-inclusion", "slug": "igualdade-diversidade-e-inclusão", "name": "Igualdade, diversidade e inclusão", "description": "Tratar as pessoas com justiça, valorizar a diferença e projetar serviços e locais de trabalho que incluam todas as pessoas.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "Você pode:\n- tratar colegas, pacientes e o público com dignidade e respeito\n- seguir as políticas de igualdade e inclusão", "working": "Você pode:\n- reconhecer e enfrentar comportamentos que excluem outras pessoas\n- considerar necessidades diferentes ao planejar o seu trabalho", "practitioner": "Você pode:\n- realizar avaliações de impacto sobre a igualdade\n- construir equipes e práticas inclusivas", "expert": "Você pode:\n- definir a estratégia de inclusão e cobrar da organização o seu cumprimento\n- liderar a mudança cultural em igualdade, diversidade e inclusão" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/f0b45409-42ca-42bc-a701-041e594d0657", "label": "ensure gender equality in the workplace", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/b55f61a4-5f9e-4741-ba95-9ac04b64119b", "label": "work in a multicultural environment in health care", "match": "narrow" } ] }, { "id": "pd-health-research-ethics", "slug": "pesquisa-ética-com-pacientes-e-equipes-de-cuidados", "name": "Pesquisa ética com pacientes e equipes de cuidados", "description": "Planejar e conduzir pesquisas com pacientes, cuidadores, profissionais clínicos e equipes de cuidados de forma segura e ética, incluindo consentimento informado, proteção de pessoas vulneráveis, pesquisa com pessoas em situação de vulnerabilidade e saber quando é necessária uma aprovação ética formal.", "source": "reference", "file": "product-design.yaml", "levels": { "awareness": "Você pode:\n- explicar por que a pesquisa com pacientes e equipes de cuidados exige consentimento informado, proteção de pessoas vulneráveis e cuidado com os dados pessoais\n- seguir os procedimentos da equipe de consentimento, proteção e tratamento de dados nas sessões de pesquisa", "working": "Você pode:\n- planejar sessões de pesquisa que obtenham consentimento informado e protejam o bem-estar e a privacidade dos participantes\n- adaptar as sessões para pessoas doentes, aflitas ou em situação de vulnerabilidade e saber quando interromper\n- reconhecer e comunicar preocupações de proteção que surjam durante a pesquisa", "practitioner": "Você pode:\n- julgar quando a pesquisa exige aprovação ética formal ou de governança de pesquisa e preparar o que ela pede\n- planejar pesquisas seguras com pessoas em situação de vulnerabilidade, como crianças, pessoas com demência e pessoas em crise\n- planejar pesquisas em ambientes clínicos sem perturbar o cuidado, trabalhando com lideranças clínicas e equipes de cuidados\n- apoiar os pesquisadores a cuidar do próprio bem-estar após sessões aflitivas", "expert": "Você pode:\n- definir os padrões da organização para a pesquisa ética com pacientes, cuidadores e equipes de cuidados\n- dar garantia às práticas de pesquisa entre as equipes e aconselhar sobre pesquisas de alto risco\n- representar as práticas de pesquisa perante órgãos de ética, de proteção e de governança" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/833289fa-3646-4010-9d9e-93ba8c9ef2d8", "label": "apply research ethics and scientific integrity principles in research activities", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/33c01497-8264-4773-81dd-6096ad512f02", "label": "health care occupation-specific ethics", "match": "broad" } ] }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "name": "Evidence-based design", "description": "Evidence-based design involves defining hypotheses and using qualitative evidence (such as insights from user research) and quantitative evidence (such as web analytics and management information) to inform design decisions.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain how quantitative and qualitative evidence inform user-centred design\n- frame your ideas as design hypotheses to be tested\n- identify common sources and types of data that inform user-centred design, such as web analytics and user interviews", "working": "You can:\n- work with researchers and analysts to draw together, analyse and clearly explain commonly available evidence relevant to users or a service, for example, web analytics data\n- use evidence to inform, develop and test a design idea, with support", "practitioner": "You can:\n- independently find, analyse and synthesise evidence from trusted sources\n- work collaboratively with researchers, analysts and other specialists to design appropriate research and analyse the results\n- help your team use design hypotheses effectively\n- use complex research and data to develop and test design ideas", "expert": "You can:\n- embed a practice of hypothesis-driven design in a team\n- guide the organisation in how to use evidence to improve content or services\n- analyse, synthesise and use evidence to improve the way the organisation works\n- ensure user insights are shared with and used by the wider organisation and across government" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/1605025e-a179-421f-8f35-5b07d182a6b2", "label": "web analytics", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/fa465db3-56e8-4b5d-a781-e2a313a4ed2d", "label": "conduct qualitative research", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/7364cc39-b9c0-449f-9416-57723e2fd9c4", "label": "use methodologies for user-centered design", "match": "broad" } ] }, { "id": "proc-exit-planning", "slug": "planejamento-de-saída-e-devolução-de-dados", "name": "Planejamento de saída e devolução de dados", "description": "Planejar e gerir o fim de um contrato, incluindo a transição para um novo fornecedor, a devolução e a exclusão de dados e a continuidade dos serviços para pacientes e equipes.", "source": "reference", "file": "procurement.yaml", "levels": { "awareness": "Você pode:\n- explicar por que todo contrato precisa de um plano de saída\n- encontrar os termos de saída e de devolução de dados de um contrato", "working": "Você pode:\n- manter atualizados os planos de saída e os registros de ativos e de dados\n- acompanhar os prazos de aviso prévio e os marcos de saída", "practitioner": "Você pode:\n- escrever planos de saída e de transição com lideranças técnicas, de dados e clínicas\n- garantir que os dados sejam devolvidos em formatos padrão e utilizáveis e depois excluídos com segurança\n- gerir os riscos da transição para que o cuidado não seja interrompido", "expert": "Você pode:\n- definir os padrões da organização para saída, transição e devolução de dados\n- liderar saídas de contratos clínicos e de tecnologia estratégicos" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/909a28ce-d4b6-4567-9b74-d111f1ed9633", "label": "maintain plan for continuity of operations", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/92721092-fe7c-4689-96bd-4f02385bc0e7", "label": "manage contracts", "match": "broad" } ] }, { "id": "fin-financial-systems", "slug": "sistemas-financeiros", "name": "Sistemas financeiros", "description": "Usar, administrar e melhorar sistemas financeiros, de compras, de folha de pagamento e de relatórios para que os dados financeiros sejam exatos e os processos, eficientes.", "source": "reference", "file": "finance.yaml", "levels": { "awareness": "Você pode:\n- usar o sistema financeiro nas suas próprias tarefas, seguindo os procedimentos\n- executar relatórios padrão e exportar dados para uma planilha", "working": "Você pode:\n- usar bem as planilhas, incluindo fórmulas, buscas e tabelas dinâmicas\n- manter os dados do sistema financeiro, como centros de custo, fornecedores e aprovadores\n- comunicar problemas do sistema e ajudar a corrigi-los", "practitioner": "Você pode:\n- administrar o sistema financeiro ou de folha de pagamento, incluindo acessos, fluxos de trabalho e relatórios\n- projetar relatórios e painéis para os responsáveis por orçamentos\n- testar mudanças e atualizações do sistema\n- automatizar tarefas financeiras repetitivas", "expert": "Você pode:\n- ser responsável pela estratégia e pelo roteiro dos sistemas financeiros\n- liderar a contratação e a implantação de sistemas financeiros ou de folha de pagamento\n- garantir que os dados financeiros estejam integrados com os dados de pessoal, de compras e de desempenho" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/a0d79341-8398-4019-ad1b-27888ec35aaa", "label": "use accounting systems", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/88564d2d-2dc9-4789-864a-f9cb73f389ec", "label": "maintain data entry requirements", "match": "narrow" } ] }, { "id": "fin-audit-and-controls", "slug": "controles-financeiros-e-auditoria", "name": "Controles financeiros e auditoria", "description": "Projetar, operar e testar controles financeiros, prevenir e detectar fraudes e trabalhar com auditores internos e externos.", "source": "reference", "file": "finance.yaml", "levels": { "awareness": "Você pode:\n- seguir os procedimentos financeiros e os esquemas de delegação da organização\n- reconhecer sinais de possível fraude ou erro e comunicá-los", "working": "Você pode:\n- operar controles-chave, como a segregação de funções e a verificação dos dados bancários de fornecedores\n- fornecer evidências aos auditores e responder às perguntas deles\n- verificar se os gastos são aprovados no nível adequado", "practitioner": "Você pode:\n- testar e melhorar os controles de um processo financeiro\n- gerir os pedidos de auditoria de uma área e acordar ações sobre os achados\n- escrever e atualizar procedimentos financeiros\n- trabalhar com especialistas em combate à fraude para reduzir o risco de fraude", "expert": "Você pode:\n- ser responsável pelas regras financeiras e pelo esquema de delegação da organização\n- reportar ao comitê de auditoria sobre o controle financeiro e as ações de auditoria\n- liderar a resposta a falhas significativas de controle ou a fraudes\n- construir uma cultura em que as pessoas compreendam seu dever de usar o dinheiro público de forma adequada" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/89ff28d6-342c-435d-83aa-83e71dbbbc96", "label": "conduct financial audits", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/24e67151-ff7e-43e2-99c0-424a758278a4", "label": "liaise with auditors", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/541cdc23-1eec-4520-81fc-3392eaf538ed", "label": "fraud detection", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/2313b15d-a9a7-4830-9bcc-fd7df79d842b", "label": "enforce financial policies", "match": "close" } ] }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "name": "Financial management", "description": "Financial management involves planning, organising and monitoring financial resources.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- understand the financial impact of the work you do and how cost and budgets are created", "working": "You can:\n- balance cost versus value\n- consider the impact of user needs\n- report on financial delivery\n- monitor cost and budget\n- understand how and when to escalate issues", "practitioner": "You can:\n- negotiate, influence or set budgets in complex environments\n- write or input into business cases and can communicate business-value propositions", "expert": "You can:\n- influence or create complex budgets across an organisation, programme or product view\n- manage the budget you are given and make it work" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/52e53619-fa77-4f72-b237-5e4aae784dc2", "label": "financial management", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/21c5790c-0930-4d74-b3b0-84caf5af12ea", "label": "manage budgets", "match": "narrow" } ] }, { "id": "pcf:financial-management-for-digital-data-and-technology", "slug": "pcf-financial-management-for-digital-data-and-technology", "name": "Financial management for digital, data and technology", "description": "A senior leadership skill. You can:\n- own, manage and optimise budgets across digital, data and technology\n- secure appropriate investment to deliver organisational strategy and priorities\n- negotiate investments in shared technologies across the organisation and across government\nExamples of leadership using this skill:\n- prioritising competing demands for investment in people, infrastructure and innovation across digital, data and technology to maximise value\n- identifying risk to critical services and influencing stakeholders to increase investment to ensure they are maintained\n- balancing short-term tactical gains with longer-term strategies to ensure value now and in the future", "source": "pcf", "file": "", "levels": { "awareness": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- own, manage and optimise budgets across digital, data and technology\n- secure appropriate investment to deliver organisational strategy and priorities\n- negotiate investments in shared technologies across the organisation and across government\nExamples of leadership using this skill:\n- prioritising competing demands for investment in people, infrastructure and innovation across digital, data and technology to maximise value\n- identifying risk to critical services and influencing stakeholders to increase investment to ensure they are maintained\n- balancing short-term tactical gains with longer-term strategies to ensure value now and in the future", "working": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- own, manage and optimise budgets across digital, data and technology\n- secure appropriate investment to deliver organisational strategy and priorities\n- negotiate investments in shared technologies across the organisation and across government\nExamples of leadership using this skill:\n- prioritising competing demands for investment in people, infrastructure and innovation across digital, data and technology to maximise value\n- identifying risk to critical services and influencing stakeholders to increase investment to ensure they are maintained\n- balancing short-term tactical gains with longer-term strategies to ensure value now and in the future", "practitioner": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- own, manage and optimise budgets across digital, data and technology\n- secure appropriate investment to deliver organisational strategy and priorities\n- negotiate investments in shared technologies across the organisation and across government\nExamples of leadership using this skill:\n- prioritising competing demands for investment in people, infrastructure and innovation across digital, data and technology to maximise value\n- identifying risk to critical services and influencing stakeholders to increase investment to ensure they are maintained\n- balancing short-term tactical gains with longer-term strategies to ensure value now and in the future", "expert": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- own, manage and optimise budgets across digital, data and technology\n- secure appropriate investment to deliver organisational strategy and priorities\n- negotiate investments in shared technologies across the organisation and across government\nExamples of leadership using this skill:\n- prioritising competing demands for investment in people, infrastructure and innovation across digital, data and technology to maximise value\n- identifying risk to critical services and influencing stakeholders to increase investment to ensure they are maintained\n- balancing short-term tactical gains with longer-term strategies to ensure value now and in the future" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/21c5790c-0930-4d74-b3b0-84caf5af12ea", "label": "manage budgets", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/52e53619-fa77-4f72-b237-5e4aae784dc2", "label": "financial management", "match": "broad" } ] }, { "id": "pcf:financial-ownership", "slug": "pcf-financial-ownership", "name": "Financial ownership", "description": "Financial ownership involves securing funding and prioritising how it is spent to ensure quality and value for money.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain what is important when deciding how to allocate money\n- explain what is important to include in a business case, and why it is important\n- explain the value of supplier relationships in relation to financial ownership", "working": "You can:\n- contribute to a business case that provides sustainable funding\n- communicate how you make a decision, balancing quality outcomes and value for money\n- support conversations on how money is allocated\n- support relationships with suppliers\n- identify financial and commercial risk, with support", "practitioner": "You can:\n- develop a business case that provides sustainable funding\n- recommend how money is allocated across competing priorities\n- support the management of contracts\n- develop and grow relationships with suppliers to increase quality and good value outcomes\n- identify financial and commercial risk and escalate it when required", "expert": "You can:\n- ensure a business case is in place that provides sustainable funding\n- identify measurable benefits that represent good value for money\n- allocate money and make spending decisions across competing priorities\n- enhance and own relationships with suppliers to increase quality and deliver good value outcomes\n- act as an escalation point and work with stakeholders to manage financial and commercial risk" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/21c5790c-0930-4d74-b3b0-84caf5af12ea", "label": "manage budgets", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/2d008d5a-b7bd-46f7-bbb1-5d70a0af9c84", "label": "control financial resources", "match": "close" } ] }, { "id": "fin-financial-planning-and-forecasting", "slug": "planejamento-e-previsão-financeiros", "name": "Planejamento e previsão financeiros", "description": "Elaborar orçamentos, previsões e planos financeiros de médio prazo que liguem o dinheiro às prioridades e aos programas da organização.", "source": "reference", "file": "finance.yaml", "levels": { "awareness": "Você pode:\n- explicar o ciclo anual de elaboração do orçamento e a diferença entre orçamento e previsão\n- coletar informações de previsão com os responsáveis por orçamentos", "working": "Você pode:\n- elaborar orçamentos e previsões para um centro de custo ou projeto, incluindo custos com pessoal\n- atualizar as previsões a cada mês com mudanças e riscos conhecidos\n- distribuir os orçamentos no tempo para que os perfis de gastos correspondam aos planos de entrega", "practitioner": "Você pode:\n- liderar a elaboração do orçamento e as previsões de uma diretoria ou de um grande programa\n- modelar cenários e sensibilidades, como inflação, atrasos ou mudanças no financiamento\n- construir previsões plurianuais para programas digitais, incluindo os custos de operação que se seguem ao investimento\n- apresentar previsões e riscos à gerência sênior", "expert": "Você pode:\n- liderar o plano financeiro de médio prazo da organização\n- alinhar os planos financeiros com os planos de estratégia, de pessoal e de investimento\n- aconselhar o conselho de administração sobre a sustentabilidade financeira e as escolhas necessárias para ficar dentro do financiamento\n- definir as premissas e os métodos de planejamento usados em toda a organização" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/4b2db903-cd8e-48ce-97fb-a92db4def54e", "label": "financial forecasting", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/56ff27ef-2565-45bf-a70c-f06d78d2a480", "label": "create a financial plan", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/147170ba-0141-4337-89af-b4513d745afe", "label": "support development of annual budget", "match": "narrow" } ] }, { "id": "fin-financial-reporting", "slug": "relatórios-financeiros-e-demonstrações-contábeis-obrigatórias", "name": "Relatórios financeiros e demonstrações contábeis obrigatórias", "description": "Preparar demonstrações financeiras e declarações obrigatórias exatas, que sigam as normas contábeis aplicáveis e as regras de prestação de contas do setor público.", "source": "reference", "file": "finance.yaml", "levels": { "awareness": "Você pode:\n- explicar a finalidade das principais demonstrações financeiras\n- preparar papéis de trabalho e conciliações que sustentem o fechamento do mês e do ano", "working": "Você pode:\n- preparar lançamentos de fechamento do mês e do ano, como provisões de despesas, despesas antecipadas e provisões\n- preparar partes das demonstrações anuais e das notas explicativas\n- aplicar as normas contábeis a transações rotineiras, como a capitalização de software e hardware", "practitioner": "Você pode:\n- preparar as demonstrações anuais e as declarações obrigatórias dentro do cronograma\n- aplicar as normas contábeis a áreas complexas, como arrendamentos, contratos de computação em nuvem e ativos intangíveis\n- escrever documentos contábeis que expliquem julgamentos e estimativas\n- gerir a auditoria externa das demonstrações e responder aos achados", "expert": "Você pode:\n- ser responsável pelo relatório e pelas demonstrações anuais da organização e pelas políticas contábeis que os sustentam\n- aconselhar o conselho de administração e o comitê de auditoria sobre julgamentos significativos e novas normas\n- liderar a resposta a pareceres de auditoria com ressalvas ou a distorções relevantes\n- garantir que os relatórios cumpram as regras de prestação de contas públicas" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/60f51172-37c0-4933-a27a-cbf55dcd7580", "label": "prepare financial statements", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/4a460161-eaea-4fe2-bd0e-164ccc635be1", "label": "financial statements", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/4a855abe-ac5b-4e95-ac10-3c1adceeee28", "label": "international financial reporting standards", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/d6e78d9a-deca-4bcb-b08d-011b2616758d", "label": "ensure compliance with accounting conventions", "match": "close" } ] }, { "id": "fin-financial-transactions", "slug": "transações-financeiras-e-livros-contábeis", "name": "Transações financeiras e livros contábeis", "description": "Processar e registrar com exatidão faturas, pagamentos, recibos, lançamentos e conciliações nos livros contábeis, seguindo os controles financeiros.", "source": "reference", "file": "finance.yaml", "levels": { "awareness": "Você pode:\n- explicar os processos de compra até o pagamento e de pedido até o recebimento e o seu papel neles\n- lançar faturas, recibos e pagamentos com exatidão, seguindo os procedimentos definidos\n- verificar se uma transação tem a aprovação e os documentos de suporte corretos", "working": "Você pode:\n- processar diversas transações, incluindo notas de crédito, reembolsos e lançamentos contábeis\n- conciliar extratos de fornecedores, contas bancárias e contas de controle\n- resolver dúvidas rotineiras de fornecedores, clientes e responsáveis por orçamento\n- identificar e comunicar transações duplicadas, incomuns ou não autorizadas", "practitioner": "Você pode:\n- gerir um livro contábil ou um processo de transações, mantendo-o exato e atualizado\n- investigar e baixar itens de conciliação complexos e saldos antigos\n- melhorar os processos de transações, por exemplo automatizando a correspondência ou as aprovações\n- treinar outras pessoas da equipe e conferir o trabalho delas", "expert": "Você pode:\n- projetar os processos de transações da organização e os controles neles contidos\n- definir padrões de desempenho, como prazos de pagamento e metas de recuperação de dívidas\n- liderar a transição para novas formas de processamento, como automação e autoatendimento\n- dar garantia à liderança sênior e aos auditores de que os livros contábeis estão completos e exatos" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/4e756773-ae14-4981-838b-9fe27e81c0af", "label": "carry out financial transactions", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/648782e0-b5e5-4e59-bed0-627aa8ac29f0", "label": "maintain records of financial transactions", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/dc417e19-edb4-4401-883a-2375f67a162f", "label": "manage the general ledger", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/99b163e8-7815-43e2-83f3-a47f3076354c", "label": "accounting entries", "match": "narrow" } ] }, { "id": "pcf:governance-and-assurance", "slug": "pcf-governance-and-assurance", "name": "Governance and assurance", "description": "Governance and assurance involves ensuring appropriate and proportionate governance and assurance is in place to support delivery.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain why governance and assurance is important\n- follow governance and assurance processes, under supervision", "working": "You can:\n- explain how governance and assurance works\n- follow appropriate governance and assurance processes\n- contribute to deciding what governance and assurance is required for a product or service", "practitioner": "You can:\n- develop appropriate governance and assurance processes\n- identify and recommend improvements to governance and assurance processes\n- support others in following or applying governance and assurance processes", "expert": "You can:\n- ensure appropriate and proportionate governance and assurance is in place and is continuously improved, aligned to organisational and government needs\n- guide teams through governance and assurance processes, such as service assessments, to ensure standards are met\n- share the team's governance and assurance processes so stakeholders trust them to deliver value in a sustainable way" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/f2c63b7a-ed6c-4890-9f8c-7685d172624c", "label": "implement corporate governance", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/bda0d115-f315-453e-99dc-f8b0e5862db3", "label": "ensure compliance with policies", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/d83cba15-8511-4d07-b89a-9fde0d1d8241", "label": "perform quality audits", "match": "narrow" } ] }, { "id": "pcf:governance-and-assurance-accessibility", "slug": "pcf-governance-and-assurance-accessibility", "name": "Governance and assurance (accessibility)", "description": "Governance and assurance involves defining and ensuring adherence to an organisation's quality control and compliance processes.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- analyse and provide feedback on governance and project documents, and on governance boards, according to a predefined framework, assessing them against accessibility standards", "practitioner": "You can:\n- challenge teams, make full use of existing arrangements and build strong relationships to reduce or remove risk associated with not meeting accessibility standards", "expert": "You can:\n- analyse governance and assurance systems and add appropriate measures to ensure accessibility is built into all project, programme and change activity" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/5d9e766b-8f17-4e17-bfab-3bb0e0719791", "label": "define quality standards", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/bda0d115-f315-453e-99dc-f8b0e5862db3", "label": "ensure compliance with policies", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/3e23db60-0c3d-498a-a6ac-ffbed0ecb033", "label": "ICT accessibility standards", "match": "narrow" } ] }, { "id": "legal-health-and-care-law", "slug": "direito-da-saúde-e-dos-cuidados", "name": "Direito da saúde e dos cuidados", "description": "Aplicar o direito que rege os serviços de saúde e de cuidados, incluindo consentimento, capacidade, erro clínico, regulação de serviços e produtos e os deveres legais da organização.", "source": "reference", "file": "legal.yaml", "levels": { "awareness": "Você pode:\n- explicar os principais deveres e poderes legais da organização\n- reconhecer assuntos que envolvam segurança do paciente, consentimento ou erro clínico", "working": "Você pode:\n- apoiar o trabalho jurídico em incidentes, inquéritos de óbito ou ações clínicas\n- explicar o quadro regulatório que se aplica aos serviços da organização", "practitioner": "Você pode:\n- orientar sobre os poderes e deveres da organização, inclusive quando ela pode prestar ou contratar um serviço\n- orientar sobre a regulação de produtos de saúde digital, como software como dispositivo médico\n- fazer a interlocução com fundos de indenização por erro clínico e advogados externos em ações que envolvam serviços digitais\n- orientar sobre consentimento, capacidade e direitos dos pacientes nos serviços digitais", "expert": "Você pode:\n- aconselhar o conselho de administração sobre os deveres legais e a governança da organização\n- liderar o trabalho jurídico em inquéritos públicos, revisões judiciais e grandes incidentes\n- dar forma à resposta da organização a novas leis de saúde e de cuidados" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/1709f408-9965-489b-9805-8e1e5d9e483b", "label": "health care legislation", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/efb523d0-c998-440d-8639-cd14ba841c4c", "label": "public law", "match": "broad" } ] }, { "id": "health-data-interoperability", "slug": "interoperabilidade-de-dados-de-saúde", "name": "Interoperabilidade de dados de saúde", "description": "Trocar dados de saúde e de cuidados de forma segura e consistente entre sistemas, usando padrões abertos como HL7 FHIR, HL7 versão 2, perfis IHE e APIs padronizadas.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "Você pode:\n- explicar por que a interoperabilidade importa para um cuidado integrado\n- citar os principais padrões de troca de dados de saúde, como o HL7 FHIR", "working": "Você pode:\n- ler e usar recursos, perfis e APIs FHIR\n- construir ou testar integrações simples com orientação\n- verificar mensagens em relação a uma especificação", "practitioner": "Você pode:\n- projetar e construir integrações usando FHIR, HL7 versão 2 e padrões de mensageria\n- escrever e perfilar recursos FHIR e guias de implementação\n- resolver problemas complexos de mapeamento e de qualidade de dados entre sistemas", "expert": "Você pode:\n- definir os padrões e a estratégia de interoperabilidade da organização\n- liderar trabalhos de padronização nacionais ou entre organizações\n- dar garantia ao projeto de integrações críticas entre muitos sistemas" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/4f5c1208-62fd-4e5a-a51e-306c06947e11", "label": "manage findable accessible interoperable and reusable data", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/d70701ca-d3be-44cb-963e-8e7142555144", "label": "transfer medical information", "match": "broad" } ] }, { "id": "pd-health-content", "slug": "conteúdo-de-informação-em-saúde", "name": "Conteúdo de informação em saúde", "description": "Criar conteúdo de saúde e de cuidados que seja exato, clinicamente validado e fácil de entender e de aplicar por pessoas com diferentes níveis de letramento em saúde.", "source": "reference", "file": "product-design.yaml", "levels": { "awareness": "Você pode:\n- explicar por que a informação em saúde deve ser exata, atual e fácil de entender\n- seguir o guia de estilo da equipe e o processo de revisão clínica do conteúdo de saúde", "working": "Você pode:\n- escrever conteúdo de saúde que pessoas com baixo letramento em saúde consigam entender e aplicar, como sintomas e quando buscar ajuda\n- trabalhar com revisores clínicos para verificar a exatidão do conteúdo sem perder a clareza\n- explicar termos médicos em linguagem simples e usar nomes consistentes para doenças, exames e tratamentos", "practitioner": "Você pode:\n- projetar conteúdo para temas sensíveis e de alto risco, como sintomas urgentes, medicamentos e cuidados no fim da vida\n- estabelecer a validação clínica, as datas de revisão e as fontes de evidência de um conjunto de conteúdo de saúde\n- equilibrar precisão clínica, exigências legais e compreensão do usuário em conteúdos controversos", "expert": "Você pode:\n- definir os padrões da organização para o conteúdo de informação em saúde e sua validação clínica\n- liderar a estratégia de conteúdo de informação em saúde em serviços e canais\n- aconselhar lideranças clínicas e de comunicação sêniores sobre os riscos da informação em saúde" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/7110bf9f-b245-4adc-9159-5081013fd64d", "label": "communicate in healthcare", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/2806260f-6399-4add-8f11-070141423f9d", "label": "medical terminology", "match": "broad" } ] }, { "id": "health-records-management", "slug": "gestão-de-registros-de-saúde", "name": "Gestão de registros de saúde", "description": "Gerir registros de saúde e de cuidados ao longo do seu ciclo de vida, incluindo criação, arquivamento, rastreamento, acesso, retenção e descarte.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "Você pode:\n- arquivar, localizar e rastrear registros corretamente\n- proteger os registros contra perda ou acesso não autorizado", "working": "Você pode:\n- processar pedidos de acesso a registros\n- aplicar tabelas de temporalidade e normas de guarda de registros", "practitioner": "Você pode:\n- gerir um serviço de registros e seus procedimentos\n- auditar a guarda de registros e treinar equipes", "expert": "Você pode:\n- definir a política e a estratégia de gestão de registros\n- liderar a transição de registros em papel para registros digitais" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/5d7890d5-d229-4b79-a5da-6819e38a52b6", "label": "health records management", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/12428071-1ec8-4d52-a0ce-3eee78e1e1be", "label": "perform records management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/53141450-2fa9-4890-a64e-7ffd4e1144be", "label": "use electronic health records management system", "match": "narrow" } ] }, { "id": "health-safety-wellbeing", "slug": "saúde-segurança-e-bem-estar", "name": "Saúde, segurança e bem-estar", "description": "Manter a si mesmo e às outras pessoas seguras e saudáveis no trabalho, incluindo avaliação de riscos, práticas de trabalho seguras e comunicação de incidentes.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "Você pode:\n- seguir as regras de saúde e segurança e comunicar perigos e incidentes", "working": "Você pode:\n- realizar avaliações de risco simples, como avaliações do posto de trabalho\n- ajudar colegas a trabalhar com segurança", "practitioner": "Você pode:\n- gerir a saúde e a segurança de uma equipe ou de um local\n- investigar incidentes e implantar controles", "expert": "Você pode:\n- definir a política de saúde, segurança e bem-estar da organização\n- prestar contas ao conselho de administração sobre o desempenho em segurança" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/198b614d-a9af-46f5-b3fd-2672b401dd8e", "label": "health and safety in the workplace", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/bb663409-5c88-4e3a-bc16-01aa1c8ce171", "label": "plan health and safety procedures", "match": "narrow" } ] }, { "id": "hr-hr-administration", "slug": "administração-de-rh", "name": "Administração de RH", "description": "Conduzir com exatidão e confidencialidade os processos administrativos do ciclo de vida do vínculo de trabalho, de contratos e admissões a alterações, registros de ausências e desligamentos.", "source": "reference", "file": "human-resources.yaml", "levels": { "awareness": "Você pode:\n- seguir os procedimentos da organização para admissões, alterações e desligamentos\n- manter os registros pessoais confidenciais e atualizados", "working": "Você pode:\n- preparar com exatidão contratos, cartas de alteração e verificações de vínculo\n- processar dentro dos prazos as alterações no sistema de RH e de folha de pagamento\n- responder a perguntas rotineiras de gestores e equipes sobre os processos de RH", "practitioner": "Você pode:\n- conduzir um serviço de administração de RH, verificando a qualidade e cumprindo os padrões de serviço\n- melhorar processos e modelos e automatizar etapas rotineiras sempre que possível\n- resolver casos complexos ou incomuns, como pagamentos a mais ou erros de contrato", "expert": "Você pode:\n- projetar o modelo operacional e os padrões de serviço de RH da organização\n- liderar a transição para processos de RH digitais e de autoatendimento\n- definir controles que mantenham os dados de RH e de folha de pagamento exatos e legais" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/c6e308b4-8799-4461-a9bd-560bdecb0dbb", "label": "human resources department processes", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/8ebb2c0a-0baa-43bf-95cf-094047c57427", "label": "maintain professional administration", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/40005305-4541-4da7-9f76-abab74f0bc51", "label": "monitor staff absences", "match": "narrow" } ] }, { "id": "clin-human-factors", "slug": "fatores-humanos-e-usabilidade-em-sistemas-clínicos", "name": "Fatores humanos e usabilidade em sistemas clínicos", "description": "Aplicar métodos de fatores humanos e de usabilidade a sistemas clínicos, para que profissionais clínicos, equipes de cuidados e pacientes possam usá-los com segurança e com o menor número possível de erros.", "source": "reference", "file": "clinical-ig.yaml", "levels": { "awareness": "Você pode:\n- explicar como um projeto ruim pode levar a erros no cuidado\n- comunicar problemas de usabilidade que possam afetar a segurança dos pacientes", "working": "Você pode:\n- participar de testes de usabilidade e de simulações de tarefas clínicas\n- identificar perigos comuns de projeto, como opções de aparência semelhante ou alertas ocultos", "practitioner": "Você pode:\n- planejar e conduzir avaliações de fatores humanos de sistemas clínicos\n- transformar os achados em mudanças de projeto e em controles de segurança clínica\n- avaliar a carga de alertas e o risco de soluções alternativas improvisadas", "expert": "Você pode:\n- definir a abordagem da organização para fatores humanos nos serviços digitais\n- revisar as evidências de fatores humanos de sistemas e mudanças de alto risco\n- desenvolver competências de fatores humanos nas equipes clínicas e digitais" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/95ee5e38-5c1e-4cd2-a21d-6921390025a9", "label": "usability engineering", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/be0ff6d8-5e61-4021-9c89-e40cf0b75cc6", "label": "measure software usability", "match": "narrow" } ] }, { "id": "identity-and-access-management", "slug": "gestão-de-identidades-e-acessos", "name": "Gestão de identidades e acessos", "description": "Gerir identidades digitais, autenticação e direitos de acesso de equipes, pacientes e sistemas, incluindo acesso baseado em papéis e autenticação por cartão inteligente ou multifator.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "Você pode:\n- seguir as regras de acesso e proteger as suas credenciais", "working": "Você pode:\n- criar, alterar e remover contas de usuário e direitos de acesso\n- verificar os acessos em relação às regras de acesso baseado em papéis", "practitioner": "Você pode:\n- projetar e operar serviços de identidade e acesso\n- revisar os acessos regularmente e corrigir problemas", "expert": "Você pode:\n- definir a estratégia de identidade e acesso para equipes, pacientes e sistemas\n- liderar a adoção de novos padrões de identidade" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/ab49f767-296b-47d5-af56-0b4a69515b03", "label": "maintain ICT identity management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/bc0b0b5d-f6be-405a-b224-b6902a4dbe97", "label": "manage digital identity", "match": "close" } ] }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "name": "Incident management", "description": "Incident management involves coordinating the response to incident reports, ensuring effective prioritisation, investigation and resolution.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- identify and register incidents, gathering the required information and allocating it to the appropriate channel", "working": "You can:\n- diagnose and prioritise incidents, investigate their causes and find resolutions", "practitioner": "You can:\n- lead the investigation and resolution of incidents", "expert": "This skill level is currently not defined." }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/8071881c-d652-46e7-9cf4-e06a7f1e57c7", "label": "manage major incidents", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/6430eb0d-c6de-46b7-a7fc-3dd2e8e62a69", "label": "use ICT ticketing system", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/4fb7c7aa-9f19-4cc3-9e19-64ce564f22f5", "label": "handle incidents", "match": "broad" } ] }, { "id": "pcf:inclusive-research", "slug": "pcf-inclusive-research", "name": "Inclusive research", "description": "Inclusion involves including everyone to incorporate disparate views and requirements, whether developing products and services or internal policies.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- demonstrate some awareness of the diversity of users of government services and the need to make government services usable and accessible for everyone", "working": "You can:\n- understand the diversity of users of government services and the need to make services usable and accessible for everyone\n- work with colleagues to include many kinds of users in appropriate research activities", "practitioner": "You can:\n- help teams understand the diversity of users of government services\n- effectively include all kinds of users in appropriate research activities\n- advocate inclusive practices and help teams design and deliver accessible services that work for all users", "expert": "You can:\n- help organisations understand the diversity of users of government services\n- guide organisations to adopt inclusive practices and apply what they learn to design and deliver accessible services that work for all users" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/bcd2ce08-ba12-4d66-865f-f4ba36419707", "label": "promote inclusion", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/cd50d616-1f8b-481e-983f-68d2674ff82d", "label": "integrate gender dimension in research", "match": "narrow" } ] }, { "id": "legal-information-and-data-law", "slug": "direito-da-informação-e-de-dados", "name": "Direito da informação e de dados", "description": "Aplicar o direito da proteção de dados, da confidencialidade, do acesso à informação e da cibersegurança aos dados de saúde e de cuidados e aos serviços digitais.", "source": "reference", "file": "legal.yaml", "levels": { "awareness": "Você pode:\n- explicar os princípios básicos da proteção de dados e da confidencialidade\n- reconhecer pedidos de informações e violações de dados e encaminhá-los corretamente", "working": "Você pode:\n- revisar acordos de compartilhamento e de tratamento de dados em relação aos modelos\n- apoiar respostas a pedidos de informações e a pedidos de exercício de direitos dos titulares de dados\n- explicar as bases legais para o uso de dados de saúde em situações comuns", "practitioner": "Você pode:\n- orientar sobre proteção de dados, dever de confidencialidade e direito de acesso à informação em serviços digitais\n- redigir e negociar acordos de compartilhamento de dados e termos de tratamento de dados, incluindo transferências internacionais\n- orientar sobre avaliações de impacto sobre a proteção de dados de novas tecnologias, como IA e plataformas de análise\n- orientar sobre violações de dados, consultas de reguladores e reclamações", "expert": "Você pode:\n- definir a posição jurídica da organização sobre o uso de dados de saúde e de cuidados\n- liderar os usos de dados de alto risco ou inéditos, como pesquisa, plataformas de dados e IA\n- representar a organização perante os reguladores em matéria de direito da informação" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/33a82b83-c838-4889-ae62-fae1317481eb", "label": "protect personal data and privacy", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/7814e88f-c133-4c3b-b27f-857afa145d42", "label": "ICT security legislation", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/8d202e22-85e9-47b1-a1e0-3296d17244cd", "label": "observe confidentiality", "match": "narrow" } ] }, { "id": "information-governance", "slug": "governança-da-informação-e-proteção-de-dados", "name": "Governança da informação e proteção de dados", "description": "Tratar informações pessoais e de saúde de forma legal, segura e ética, incluindo a legislação de proteção de dados, a confidencialidade, o consentimento, as avaliações de impacto sobre a proteção de dados e o compartilhamento de informações.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "Você pode:\n- seguir as regras da organização para o tratamento de informações pessoais e de saúde\n- reconhecer e comunicar uma violação de dados ou um quase incidente", "working": "Você pode:\n- aplicar os princípios de proteção de dados ao seu trabalho\n- contribuir para avaliações de impacto sobre a proteção de dados\n- tratar corretamente pedidos de informações e registros", "practitioner": "Você pode:\n- liderar avaliações de impacto sobre a proteção de dados e acordos de compartilhamento de informações\n- orientar as equipes sobre base legal, consentimento, confidencialidade e retenção\n- investigar incidentes e recomendar melhorias", "expert": "Você pode:\n- definir a política e a estratégia de governança da informação\n- aconselhar o conselho de administração sobre o risco e a conformidade da informação\n- representar a organização perante reguladores e parceiros" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/a4346013-a967-4a58-a533-6b32ad1364c5", "label": "data protection", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/51ece34f-c24e-4183-9bf4-9b6f28748aec", "label": "maintain healthcare user data confidentiality", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/097c6a36-f031-4d3e-b5c1-62d6ffcb430b", "label": "respect data protection principles", "match": "close" } ] }, { "id": "ig-compliance-assurance", "slug": "garantia-e-auditoria-de-governança-da-informação", "name": "Garantia e auditoria de governança da informação", "description": "Verificar e demonstrar que a organização cumpre os padrões de governança da informação, por meio de autoavaliações anuais, auditorias, evidências e planos de melhoria.", "source": "reference", "file": "clinical-ig.yaml", "levels": { "awareness": "Você pode:\n- explicar por que a organização deve demonstrar que trata bem as informações\n- fornecer evidências para uma auditoria quando solicitado", "working": "Você pode:\n- reunir e organizar evidências para a autoavaliação anual\n- realizar auditorias simples, como auditorias de acesso ou de guarda de registros\n- acompanhar as ações de melhoria", "practitioner": "Você pode:\n- planejar e conduzir o programa de garantia da governança da informação\n- julgar se as evidências atendem ao padrão e identificar lacunas\n- trabalhar com auditores internos e externos", "expert": "Você pode:\n- ser responsável pela estrutura de garantia da governança da informação da organização\n- reportar a garantia e a conformidade ao conselho de administração e a seus comitês\n- definir prioridades de melhoria com base no risco" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9a0d0abc-010d-440b-8242-7e31510471ba", "label": "information governance compliance", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/6a536b36-c5c7-4d10-bf67-a4fb0f8549b2", "label": "audit techniques", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/fb15ca73-68fb-41db-a235-0b61d7d9021e", "label": "participate in medical records' auditing activities", "match": "narrow" } ] }, { "id": "ig-incident-management", "slug": "gestão-de-incidentes-de-governança-da-informação", "name": "Gestão de incidentes de governança da informação", "description": "Registrar e investigar violações de dados e quase incidentes, aprender com eles e decidir quando informar os reguladores e as pessoas afetadas.", "source": "reference", "file": "clinical-ig.yaml", "levels": { "awareness": "Você pode:\n- reconhecer uma violação de dados ou um quase incidente e comunicá-lo imediatamente", "working": "Você pode:\n- registrar incidentes e reunir os fatos\n- avaliar incidentes segundo os critérios de gravidade da organização\n- acompanhar as ações até o encerramento", "practitioner": "Você pode:\n- investigar incidentes graves e encontrar suas causas-raiz\n- decidir, com a liderança sênior, se os reguladores e as pessoas afetadas devem ser notificados\n- compartilhar as lições aprendidas e acompanhar as melhorias", "expert": "Você pode:\n- definir o processo de gestão de incidentes de governança da informação\n- liderar a resposta a grandes violações, inclusive perante reguladores e a imprensa\n- reportar tendências e riscos de incidentes ao conselho de administração" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/751f6baf-de47-4d67-a657-4133066703f4", "label": "identify policy breach", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/9f6946f7-60aa-409a-b33d-152f244299d8", "label": "provide advice on breaches of regulation", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/24310a7b-5db1-4917-a705-4835630227ca", "label": "create incident reports", "match": "narrow" } ] }, { "id": "ig-information-rights-requests", "slug": "pedidos-de-direitos-de-informação", "name": "Pedidos de direitos de informação", "description": "Tratar, dentro dos prazos legais, os pedidos de pessoas e do público para acesso a informações, como pedidos de acesso a prontuários pessoais de saúde e pedidos de informações em poder da organização.", "source": "reference", "file": "clinical-ig.yaml", "levels": { "awareness": "Você pode:\n- reconhecer um pedido de direitos de informação e encaminhá-lo sem demora\n- explicar que os pedidos têm prazos legais", "working": "Você pode:\n- registrar, confirmar o recebimento e acompanhar os pedidos para cumprir os prazos\n- reunir e tarjar informações e redigir respostas para revisão\n- verificar a identidade e a legitimidade de quem faz o pedido", "practitioner": "Você pode:\n- tratar pedidos complexos ou sensíveis, inclusive os que envolvem terceiros\n- aplicar exceções e decidir o que reter, com motivos claros\n- gerir revisões internas e reclamações sobre as respostas", "expert": "Você pode:\n- definir a política e o processo de direitos de informação da organização\n- liderar a resposta a consultas e recursos de reguladores\n- reportar o desempenho e as tendências à liderança sênior" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/eccf3b4f-881f-4ae6-b96a-666be929d780", "label": "access to documents regulations", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/f642d7ed-e8d7-4355-a747-b85094d4e2e3", "label": "prioritise requests", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/097c6a36-f031-4d3e-b5c1-62d6ffcb430b", "label": "respect data protection principles", "match": "broad" } ] }, { "id": "pcf:information-security", "slug": "pcf-information-security", "name": "Information security", "description": "Information security involves maintaining the security, confidentiality and integrity of information.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain information security and the security controls available to protect solutions and services", "working": "You can:\n- use information security practices and available security controls to contribute to protecting solutions and services", "practitioner": "You can:\n- design solutions and services with security controls included, specifically engineered to mitigate security threats", "expert": "You can:\n- design, review and quality assure solutions and services, ensuring that they are specifically engineered to mitigate security threats\n- lead others in using appropriate information security practices" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/6833e58b-eceb-4599-9375-1b7e6ec64087", "label": "ensure information security", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/8088750d-8388-4170-a76f-48354c469c44", "label": "cyber security", "match": "close" } ] }, { "id": "legal-intellectual-property", "slug": "propriedade-intelectual", "name": "Propriedade intelectual", "description": "Proteger e usar a propriedade intelectual em software, dados, conteúdo e invenções, incluindo direitos autorais, licenças, código aberto e marcas.", "source": "reference", "file": "legal.yaml", "levels": { "awareness": "Você pode:\n- explicar que software, dados e conteúdo são protegidos por direitos de propriedade intelectual\n- reconhecer quando um contrato ou projeto levanta questões de titularidade", "working": "Você pode:\n- verificar cláusulas de propriedade intelectual em acordos rotineiros\n- manter registros de licenças e de direitos registrados\n- explicar os principais tipos de licenças de código aberto e suas condições", "practitioner": "Você pode:\n- orientar sobre quem é titular de software, dados e conteúdo produzidos por equipes, fornecedores e parceiros\n- redigir licenças e termos de propriedade intelectual, incluindo a liberação em código aberto do código da organização\n- orientar sobre o uso comercial dos dados e do software da organização e sobre a partilha de benefícios", "expert": "Você pode:\n- definir a política de propriedade intelectual e de código aberto da organização\n- liderar a comercialização e as parcerias que envolvam os dados e o software da organização\n- resolver disputas significativas de propriedade intelectual" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/2ad081e6-0a3f-4612-ac15-7ace75d39e26", "label": "intellectual property law", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/e2103a1d-4a84-47a9-b4f7-774787573449", "label": "copyright legislation", "match": "narrow" } ] }, { "id": "corp-internal-communications", "slug": "comunicação-interna", "name": "Comunicação interna", "description": "Manter as pessoas da equipe informadas e engajadas por meio de canais como a intranet, boletins, comunicados e eventos, especialmente em períodos de mudança.", "source": "reference", "file": "corporate-services.yaml", "levels": { "awareness": "Você pode:\n- publicar conteúdo em canais internos, como a intranet\n- seguir o estilo e o tom de voz da organização", "working": "Você pode:\n- escrever e editar notícias, comunicados e boletins para as equipes\n- planejar o conteúdo dos canais internos e medir o engajamento", "practitioner": "Você pode:\n- planejar a comunicação interna de grandes mudanças, como um novo sistema clínico\n- aconselhar líderes sobre como engajar as equipes e tratar mensagens difíceis\n- usar feedback e dados para melhorar os canais", "expert": "Você pode:\n- definir a estratégia de comunicação interna e de engajamento das equipes\n- aconselhar a equipe executiva sobre cultura e engajamento" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/1f6eac42-e5aa-4fa7-a75d-a4eea12c618e", "label": "disseminate internal communications", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/3838a64c-78dc-4f3f-a0c0-9f604e33eefd", "label": "maintain internal communication systems", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/c779cf40-506b-44b6-a366-b3bff0a5e11a", "label": "use intranet", "match": "narrow" } ] }, { "id": "pcf:it-infrastructure", "slug": "pcf-it-infrastructure", "name": "IT infrastructure", "description": "IT infrastructure involves ensuring systems and processes are available, adaptable, reliable and secure.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- support infrastructure solutions and services, and other computer, storage, networking, physical infrastructure, software, commercial-off-the-shelf (COTS) software and open source packages and solutions\n- support virtual and cloud computing, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS)", "working": "You can:\n- build, configure, administer and support infrastructure solutions and services, for example, networking and physical infrastructure, commercial-off-the-shelf (COTS) software, open source packages and solutions, or virtual and cloud computing", "practitioner": "You can:\n- design and implement infrastructure solutions and services, for example, networking and physical infrastructure, commercial-off-the-shelf (COTS) software, open source packages and solutions, or virtual and cloud computing", "expert": "You can:\n- lead teams and departments in the design, implementation, administration and support of infrastructure solutions and services" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/d0c6d77e-cb25-4770-bf77-2073fc5f7523", "label": "ICT infrastructure", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/fbbcb9ab-4b95-4e57-a756-30d08b7da7a5", "label": "maintain ICT system", "match": "narrow" } ] }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "name": "IT service reporting", "description": "IT service reporting involves analysing data to understand how an IT product or service has performed against the Key Performance Indicators (KPIs).", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- collate data from data repositories and provide basic reporting\n- explain what a Key Performance Indicator (KPI) is and why it is important", "working": "You can:\n- produce relevant reports in an appropriate format and agreed timeframe\n- work with stakeholders to discuss any changes in the reporting processes\n- interpret a data set and communicate this to others", "practitioner": "You can:\n- use data analytics skills to make decisions that enhance business performance", "expert": "You can:\n- use prediction methodologies to produce and maintain a holistic view of important trends across multiple processes." }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/8dcbcabe-09f7-4d11-940d-125af57bbc40", "label": "track key performance indicators", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/9190d87f-9792-42e0-bb7f-64294a656bcd", "label": "monitor system performance", "match": "narrow" } ] }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "name": "Iterative design", "description": "Iterative design involves continuously testing hypotheses, using techniques such as creating prototypes (for example sketching journey flows, drafting content, mocking up screens, or building realistic journeys in code).", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- describe the basics of iterative ways of working used in design, such as agile\n- explain how iteration supports user-centred design\n- describe ways to test design ideas at different levels of detail and realism, and when to use them", "working": "You can:\n- apply iterative design principles and techniques and agile methodologies to your work\n- create material to test ideas and hypotheses at an appropriate fidelity, for example mockups or drafts\n- iterate and improve a design based on successive rounds of research\n- use and iterate design patterns and components", "practitioner": "You can:\n- help other designers apply iterative design principles and agile methodologies to their work and create materials to test their ideas\n- adapt designs effectively to changes in requirements, priorities or user needs\n- help your team to define a minimum viable product (MVP) and determine what to prioritise for iteration", "expert": "You can:\n- embed the practice of iterative design and agile working in teams or wider organisation\n- guide designers in creating materials to test complex ideas at any fidelity\n- help teams adapt quickly to changes in requirements, priorities or user needs\n- iterate delivery processes or team structures to help teams work effectively" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/33d49d4f-31ec-473f-9b8a-b555aa5116bb", "label": "iterative development", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/07dd856d-6141-48a7-a228-918f88494812", "label": "create prototype of user experience solutions", "match": "narrow" } ] }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "name": "Leadership and guidance", "description": "Leadership and guidance involves providing effective leadership and management through team motivation, decision making, risk management, mediation and professional development", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show commitment to agreed good practice for the team, teaching new starters and challenging substandard work by peers\n- recommend decisions and describe the reasoning behind them\n- identify and articulate technical disputes between direct peers and local stakeholders\n- show an understanding of the importance of team dynamics, collaboration and feedback", "working": "You can:\n- contribute to best practice guidelines\n- understand the sustainability and consequences of your decisions and can make decisions characterised by managed levels of risk and complexity\n- resolve technical disputes between wider peers and indirect stakeholders, taking into account all views and opinions", "practitioner": "You can:\n- make decisions characterised by medium levels of risk and complexity and recommend decisions as risk and complexity increase\n- build consensus between services or independent stakeholders\n- identify problems or issues in the team dynamic and rectify them\n- engage in varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and decision stick\n- bring people together to form a motivated team and help create the right environment for a team to work in\n- facilitate the best team makeup depending on the situation", "expert": "You can:\n- change organisational structures to fixable and sustainable designs\n- lead on the strategy for the whole organisation, marrying business needs with innovative analysis\n- make and justify decisions characterised by high levels of risk, impact and complexity\n- build consensus between organisations (private or public) or highly independent and diverse stakeholders\n- solve and unblock issues between teams or departments at the highest level\n- understand the psychology of a team and have strong mediation skills\n- coach the organisation on team dynamics and conflict resolution" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/75d8e5d9-bef3-418b-9011-01bff9f27207", "label": "lead others", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/339ac029-066a-4985-9f9d-b3d7c8fea0bb", "label": "manage staff", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/d5145a9a-602e-40bf-b3e1-f04cf9c3ef86", "label": "leadership principles", "match": "close" } ] }, { "id": "pcf:leadership-and-guidance-frontend-developer", "slug": "pcf-leadership-and-guidance-frontend-developer", "name": "Leadership and guidance (frontend developer)", "description": "Leadership and guidance involves providing effective leadership and management through team motivation, decision making, risk management, mediation and professional development", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- follow agreed good practice for the team\n- show an awareness of the importance of team dynamics and collaboration\n- understand the importance of feedback", "working": "You can:\n- understand the impact of decisions\n- make decisions characterised by different levels of risk and complexity\n- resolve technical disputes between wider peers and indirect stakeholders, taking into account all views and opinions", "practitioner": "You can:\n- make decisions characterised by medium levels of risk and complexity, and can recommend decisions as risk and complexity increase\n- contribute to best practice guidelines", "expert": "You can:\n- change organisational structures to fixable and sustainable designs\n- lead on the strategy for the whole organisation, marrying business needs with innovative analysis\n- make and justify decisions characterised by high levels of risk, impact and complexity\n- build consensus between organisations (private or public) or highly independent stakeholders\n- solve and unblock issues between teams or departments at the highest level\n- understand the psychology of a team and have strong mediation skills\n- coach the organisation on team dynamics and conflict resolution" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/75d8e5d9-bef3-418b-9011-01bff9f27207", "label": "lead others", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/a584a638-a2c0-4b3c-bdf3-a64f87225be9", "label": "mentor individuals", "match": "narrow" } ] }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "name": "Leading design", "description": "Leading design involves supporting designers, coordinating design work and improving design maturity in your organisation.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the role of user-centred design in an organisation\n- describe typical leadership responsibilities in design\n- identify leaders in your organisation that designers need to work with", "working": "You can:\n- lead and coordinate design work in your team, with support\n- communicate the value of user-centred design to your team or others in your organisation\n- support other designers\n- work with digital and data leaders in your organisation, when needed", "practitioner": "You can:\n- lead and coordinate design work for a team\n- advocate for user-centred design with leaders outside of digital and data\n- create an inclusive, productive environment for designers to work in\n- mentor and coach other designers\n- iterate and improve design processes within your team", "expert": "You can:\n- set a vision for and lead design across multiple teams or a whole organisation\n- work effectively with senior leaders across your organisation or wider public sector\n- support a culture of learning and experimentation in your organisation\n- iterate and measurably improve design maturity within your organisation and its partners" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/33a0a2ea-025e-4107-8717-39ac45b3b78c", "label": "design management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/75d8e5d9-bef3-418b-9011-01bff9f27207", "label": "lead others", "match": "broad" } ] }, { "id": "pcf:leading-performance-and-benefits", "slug": "pcf-leading-performance-and-benefits", "name": "Leading performance and benefits", "description": "Leading performance and benefits involves using appropriate measures, metrics, data and insights to ensure the delivery of valuable outcomes and business benefits.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain why it's important to manage performance and benefits\n- describe data and metrics that are valuable in informing day-to-day service actions and decisions", "working": "You can:\n- contribute to putting measures in place to deliver valuable outcomes to users and traceable business benefits\n- use data and metrics to inform day-to-day service actions and decisions", "practitioner": "You can:\n- put measures in place to ensure the delivery of valuable outcomes to users and traceable business benefits\n- use data and metrics to actively monitor, manage and prioritise service delivery and inform decision making\n- identify and share appropriate data and insights with specific stakeholders", "expert": "You can:\n- ensure appropriate measures are in place to deliver valuable outcomes to users and agreed business benefits\n- ensure metrics are used to monitor, manage and prioritise delivery and inform decision making\n- demonstrate the value of the service and build understanding with stakeholders by ensuring effective data and insights are shared" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/8dcbcabe-09f7-4d11-940d-125af57bbc40", "label": "track key performance indicators", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/5e50a0f1-4089-4df6-a15b-34b39d3aeab4", "label": "conduct performance measurement", "match": "narrow" } ] }, { "id": "hr-learning-design-and-delivery", "slug": "desenho-e-oferta-de-aprendizagem", "name": "Desenho e oferta de aprendizagem", "description": "Analisar necessidades de aprendizagem e, em seguida, projetar, oferecer e avaliar a aprendizagem presencial, online e no fluxo de trabalho.", "source": "reference", "file": "human-resources.yaml", "levels": { "awareness": "Você pode:\n- explicar a diferença entre treinamento, aprendizagem e desenvolvimento\n- apoiar a realização de cursos e manter os registros de treinamento", "working": "Você pode:\n- ministrar sessões de treinamento bem definidas, presenciais e online\n- construir cursos online simples no sistema de gestão da aprendizagem\n- coletar e resumir o feedback dos participantes", "practitioner": "Você pode:\n- analisar necessidades de aprendizagem e desenhar programas mistos que as atendam\n- definir resultados de aprendizagem e avaliar o impacto, e não apenas a satisfação\n- tornar a aprendizagem acessível e inclusiva para todas as pessoas", "expert": "Você pode:\n- definir a estratégia e os padrões de aprendizagem da organização\n- liderar a oferta de aprendizagem, sua tecnologia e seu financiamento\n- mostrar o retorno do investimento da organização em aprendizagem" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/517f678e-001b-4985-acb4-9edc3500d74c", "label": "develop training programmes", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/e54ff029-1ce9-447d-a5b2-eb7283a23e6e", "label": "train employees", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/728ad40d-4a79-4b4d-b77b-a48d094d73fa", "label": "evaluate training", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/b363bb5f-2c79-40af-94da-33e06f9dee9f", "label": "apply blended learning", "match": "narrow" } ] }, { "id": "legal-legal-administration", "slug": "administração-jurídica", "name": "Administração jurídica", "description": "Conduzir os processos administrativos de uma equipe jurídica, incluindo gestão de casos, controle de documentos, registros, prazos e faturamento.", "source": "reference", "file": "legal.yaml", "levels": { "awareness": "Você pode:\n- abrir, atualizar e encerrar casos no sistema de gestão de casos\n- arquivar e recuperar documentos jurídicos com segurança\n- manter confidenciais as informações jurídicas e pessoais", "working": "Você pode:\n- gerir agendas, prazos e datas-chave de uma equipe\n- preparar e formatar documentos jurídicos, dossiês e pacotes de assinatura\n- conferir e processar as faturas de advogados externos\n- gerir os registros de contratos e escrituras", "practitioner": "Você pode:\n- conduzir a administração da equipe jurídica e melhorar seus processos\n- reportar a carga de trabalho, os gastos com advogados externos e os tempos de resposta\n- administrar tecnologias jurídicas, como sistemas de gestão de casos e ferramentas de assinatura eletrônica", "expert": "Você pode:\n- projetar o modelo de operações jurídicas da organização\n- liderar a escolha e o uso de tecnologias jurídicas\n- definir padrões de serviço e medidas de desempenho para os serviços jurídicos" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/c68e4cc4-b842-4660-a84c-48f11c70f657", "label": "legal department processes", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/1d7234e4-1c76-4d67-9487-71d8c529cdc9", "label": "compile legal documents", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/b769f524-0f25-44d7-8538-5c46710a040e", "label": "manage digital documents", "match": "broad" } ] }, { "id": "legal-legal-advice", "slug": "assessoria-jurídica", "name": "Assessoria jurídica", "description": "Dar assessoria jurídica clara, prática e exata, que ajude os colegas a tomar decisões legais e a gerir o risco jurídico.", "source": "reference", "file": "legal.yaml", "levels": { "awareness": "Você pode:\n- explicar quando os colegas precisam de assessoria jurídica e como obtê-la\n- receber instruções claras e registrar os fatos de um assunto", "working": "Você pode:\n- preparar minutas de pareceres sobre assuntos rotineiros para revisão de um advogado\n- responder a perguntas simples com base em orientações aprovadas\n- identificar as questões jurídicas em um conjunto de fatos", "practitioner": "Você pode:\n- dar assessoria jurídica independente nas suas áreas de atuação\n- explicar o risco jurídico em linguagem simples e recomendar opções práticas\n- aconselhar sobre decisões com efeito jurídico, como adjudicações de contratos, compartilhamento de dados e mudanças em serviços\n- decidir quando contratar advogados ou consultores externos", "expert": "Você pode:\n- aconselhar o conselho de administração e a direção executiva sobre os riscos jurídicos mais significativos da organização\n- dar pareceres definitivos sobre assuntos inéditos, controversos ou de alto valor\n- definir o apetite da organização ao risco jurídico\n- garantir a qualidade da assessoria jurídica em toda a organização, inclusive a externa" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/ea451251-71ab-4f89-8c0d-53344ef7004f", "label": "provide legal advice", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/9bb92e10-a5a9-437e-8101-8be2d7f631ff", "label": "advise on legal decisions", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/eaece6b2-97f1-49df-b6b9-1691fb3bf797", "label": "analyse legal enforceability", "match": "narrow" } ] }, { "id": "legal-legal-research", "slug": "pesquisa-jurídica", "name": "Pesquisa jurídica", "description": "Encontrar, ler e resumir legislação, jurisprudência, orientações e precedentes para responder a uma questão jurídica.", "source": "reference", "file": "legal.yaml", "levels": { "awareness": "Você pode:\n- encontrar legislação, orientações e documentos de precedentes usando bases de dados jurídicas e o acervo de conhecimento da organização\n- usar corretamente os termos jurídicos", "working": "Você pode:\n- pesquisar uma questão jurídica definida e resumir as fontes com clareza\n- verificar se as fontes são atuais e confiáveis\n- manter atualizados os acervos de precedentes e de conhecimento", "practitioner": "Você pode:\n- pesquisar questões complexas ou inéditas, como a aplicação do direito vigente a uma nova tecnologia\n- analisar fontes conflitantes e chegar a um entendimento fundamentado\n- acompanhar mudanças na lei e nas orientações e explicar seu efeito sobre a organização", "expert": "Você pode:\n- liderar a pesquisa das questões mais complexas e de maior risco para a organização\n- antecipar desdobramentos jurídicos e preparar a organização para eles\n- contribuir para consultas públicas sobre leis e orientações que afetam a saúde e os cuidados digitais" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/a8585efe-4011-47b2-9aed-cd01bd3652c0", "label": "legal research", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/5b71cb01-0f37-47e0-a617-abcf08c8aa64", "label": "interpret law", "match": "broad" } ] }, { "id": "pcf:life-cycle-management", "slug": "pcf-life-cycle-management", "name": "Life cycle management", "description": "Life cycle management involves deciding what to do at different phases of the life cycle, including discovery, alpha, beta, live and retirement, and if it's the right time to move to a different phase.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain what each phase of the product or service life cycle is for\n- explain how the needs of the product or service vary across phases of the life cycle, and how a team responds to them", "working": "You can:\n- manage the delivery of products and services that add value through different phases of the life cycle, with some support\n- identify if the product or service should move to the next phase and, if it should, how to do this\n- ensure the product or service is developed in line with the appropriate service standards for a phase\n- use new information to adapt approaches to life cycle management", "practitioner": "You can:\n- work and consult with the right people at the right time to move through the life cycle and deliver value\n- use evidence to decide when a team should continue, change direction or stop\n- identify tools and techniques required at different phases of the life cycle\n- guide colleagues and stakeholders through different phases of the life cycle", "expert": "You can:\n- lead and coach teams through different phases of the life cycle\n- ensure effective support for the product or service and its users\n- predict, prevent, mitigate and manage potential risks at different phases of the life cycle\n- contribute to the assessment of other teams, providing guidance and support" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/21e0cad8-4eef-42be-b18b-0f8e37f0dbd0", "label": "product life-cycle", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/09f2f811-a3fb-4de3-a70f-6420a6935575", "label": "systems development life-cycle", "match": "close" } ] }, { "id": "legal-litigation-and-disputes", "slug": "contencioso-e-resolução-de-disputas", "name": "Contencioso e resolução de disputas", "description": "Prevenir, gerir e resolver disputas e reclamações, incluindo disputas contratuais, ações trabalhistas e a interlocução em ações por erro clínico.", "source": "reference", "file": "legal.yaml", "levels": { "awareness": "Você pode:\n- explicar as principais etapas de uma ação ou disputa\n- registrar ações e acompanhar os prazos com exatidão", "working": "Você pode:\n- reunir e organizar documentos e provas de um caso\n- preparar cronologias, dossiês e minutas de declarações de testemunhas\n- fazer a interlocução com advogados externos, seguradoras ou fundos de indenização em assuntos rotineiros", "practitioner": "Você pode:\n- gerir uma carteira de disputas e ações, da primeira notificação ao acordo ou à audiência\n- avaliar o mérito e o valor das ações e recomendar a estratégia\n- negociar acordos e recorrer a métodos alternativos de resolução de disputas\n- garantir que as lições das ações alimentem melhorias de segurança, de contratos e de serviços", "expert": "Você pode:\n- liderar as disputas mais significativas ou de maior visibilidade da organização\n- definir a abordagem da organização para contencioso, acordos e comunicação de ações\n- aconselhar o conselho de administração sobre passivos contingentes e risco à reputação" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/66aad490-1c20-4e25-b189-634a218ee53e", "label": "legal case management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/f79e4715-5776-485c-ab7d-631c9b8d70ad", "label": "manage contract disputes", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/23b97a3e-dfde-4627-9d97-114a9f3e4cd0", "label": "negotiate in legal cases", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/db10b60e-efd2-4ba9-a873-d1e2ec37620f", "label": "court procedures", "match": "broad" } ] }, { "id": "pcf:maintaining-delivery-momentum", "slug": "pcf-maintaining-delivery-momentum", "name": "Maintaining delivery momentum", "description": "Delivery management involves improving the speed and efficiency with which products and services are developed.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- actively address internal risks and issues and know when to escalate them\n- set the team cadence and tempo, ensuring it is sustainable\n- track, manage, escalate and communicate dependencies\n- actively remove or minimise risks, issues or dependencies where possible\n- understand how the risks, issues or dependencies impact the work of a team", "practitioner": "You can:\n- facilitate the delivery flow of a team, managing the pace and tempo\n- actively address internal and external risks, issues and dependencies including where ownership exists outside the team", "expert": "You can:\n- optimise the delivery flow of teams\n- actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists\n- identify innovative ways to unblock issues" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/cd5efa8c-e44d-4cbc-91c6-796018dbed68", "label": "perform project management", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/0e1fe34b-f4e7-4642-8c8b-5a05ac3438e5", "label": "manage schedule of tasks", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/91abe492-18be-4cce-93c7-0dca07072363", "label": "meet deadlines", "match": "narrow" } ] }, { "id": "pcf:making-a-process-work", "slug": "pcf-making-a-process-work", "name": "Making a process work", "description": "Process optimisation involves ensuring your processes are accurately defined and capture the most efficient way to complete a task by monitoring modified procedures.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- guide teams to focus on the output rather than the process\n- help the team to find a process that works for them\n- support teams in establishing a process", "practitioner": "This skill level is currently not defined.", "expert": "You can:\n- identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated\n- add value and can coach the organisation to inspect and adapt processes\n- guide teams through the implementation of a new process" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/10026df1-670d-4c75-b3d5-ee0037f9d59b", "label": "lead process optimisation", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/958b8802-ec3e-4813-97f7-6c8f48610dbd", "label": "identify process improvements", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/f8bf9a84-d60b-4edc-bfa0-b0ece9bf8954", "label": "create documented procedures", "match": "narrow" } ] }, { "id": "pcf:making-and-guiding-decisions", "slug": "pcf-making-and-guiding-decisions", "name": "Making and guiding decisions", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- recommend decisions and describe the reasoning behind them\n- identify and articulate technical disputes between direct peers and local stakeholders", "working": "You can:\n- make decisions characterised by managed levels of risk and complexity, and recommend decisions as risk and complexity increase\n- resolve technical disputes between wider peers and indirect stakeholders, considering all views and opinions", "practitioner": "You can:\n- make decisions characterised by medium levels of risk and complexity, and recommend decisions as risk and complexity increase\n- build consensus between services or independent stakeholders", "expert": "You can:\n- make and justify decisions characterised by high levels of risk, impact and complexity\n- build consensus between organisations (private or public) or highly independent and diverse stakeholders" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/f60c9e52-95fc-4ca1-a73c-18a491153b63", "label": "make strategic business decisions", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/d62d2b4c-a6f8-439e-8a1b-4f29ab5f2c47", "label": "make decisions", "match": "broad" } ] }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "name": "Making architectural decisions", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- describe the reasoning behind architectural design decisions\n- gather information to inform decisions\n- understand architectural governance and assurance relevant to your work", "working": "You can:\n- work with others to make architectural design decisions characterised by managed levels of risk and complexity\n- identify and address architectural risks relevant to your team or domain, for example, business, data, or security\n- engage with architectural governance and assurance to effectively manage decisions and risks, with support", "practitioner": "You can:\n- make and guide architectural design decisions characterised by medium risk and complexity\n- identify and address architectural risks that affect multiple teams or domains\n- use architectural governance and assurance to make design decisions and manage technical risks at the appropriate level\n- contribute to the development of architectural governance and assurance", "expert": "You can:\n- make and guide architectural design decisions characterised by high levels of risk and complexity\n- identify and address architectural risks across the organisation or wider government\n- lead and evolve architectural governance and assurance\n- represent architectural governance as part of wider governance, for example, legal or commercial" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/3cfa46e9-b7da-44ac-b09e-9596dffe0425", "label": "optimise choice of ICT solution", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/f7e2eb04-3e50-4561-bce1-7e51a1fec308", "label": "define software architecture", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/ee3c1d54-f46a-43c7-a0f9-0ba3648164d0", "label": "design enterprise architecture", "match": "narrow" } ] }, { "id": "fin-management-accounting", "slug": "contabilidade-gerencial", "name": "Contabilidade gerencial", "description": "Produzir informações orçamentárias e de custos que ajudem os gestores a planejar, controlar e decidir, incluindo análise de desvios, apuração de custos e relatórios de desempenho.", "source": "reference", "file": "finance.yaml", "levels": { "awareness": "Você pode:\n- explicar orçamentos, valores realizados, compromissos e desvios\n- produzir relatórios orçamentários padrão a partir do sistema financeiro", "working": "Você pode:\n- preparar relatórios orçamentários mensais e explicar os principais desvios\n- classificar corretamente os custos entre centros de custo, projetos, e entre capital e custeio\n- apoiar os responsáveis por orçamentos a compreender e gerir seus orçamentos", "practitioner": "Você pode:\n- gerir o ciclo mensal de relatórios de uma diretoria ou de um programa\n- construir modelos de custos, como o custo total de um serviço digital ou o custo unitário de uma transação\n- analisar tendências de gastos e aconselhar os gestores sobre ações para ficar dentro do orçamento\n- questionar de forma construtiva os responsáveis por orçamentos sobre suas previsões", "expert": "Você pode:\n- projetar a abordagem de relatórios gerenciais e de apuração de custos da organização\n- apresentar o desempenho financeiro ao conselho de administração e à liderança sênior\n- liderar o uso de informações de custos e de desempenho para melhorar a relação custo-benefício\n- definir padrões de contabilidade gerencial para toda a organização" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/c5b90c0c-3af0-4c8c-a06c-cc3ced02242c", "label": "perform cost accounting activities", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/7d35602d-bc94-4975-aa7c-f4e8e05ce8e0", "label": "cost management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/99571e68-801f-49af-a897-5f75996642e1", "label": "financial analysis", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/16f61a5b-23ba-4268-8517-82c77c4041a1", "label": "examine budgets", "match": "close" } ] }, { "id": "pcf:managing-a-data-project", "slug": "pcf-managing-a-data-project", "name": "Managing a data project", "description": "Managing a data project involves understanding, planning and implementing the stages of a data project to solve a problem or design and improve a service.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- understand a problem statement and explain the intended outcome of a data project\n- explain the importance of data in solving a problem\n- explain why it's important to adapt your ways of working to deliver different project outcomes and requirements", "working": "You can:\n- contribute to defining problem statements and gathering project requirements\n- explain the importance of different processes and stages of the data project life cycle and contribute to their planning\n- adapt your ways of working to deliver different project outcomes and requirements", "practitioner": "You can:\n- identify and define a problem statement\n- apply and share project management methodologies, including tools and techniques\n- plan and implement different stages of the data project life cycle\n- communicate progress of data projects with stakeholders\n- adapt teams' ways of working to deliver different project outcomes and requirements", "expert": "You can:\n- advise on problem statement development, ensuring standards are met\n- oversee and advise on the planning and implementation of the project life cycle on varied data projects\n- share good practice in adapting teams' ways of working to deliver project outcomes\n- lead and develop stakeholder relationships for your team's data projects" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/3c76296d-4bbd-44ba-8eaa-95bf275f79b7", "label": "manage ICT project", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/cd5efa8c-e44d-4cbc-91c6-796018dbed68", "label": "perform project management", "match": "broad" } ] }, { "id": "pcf:managing-decisions-and-risks", "slug": "pcf-managing-decisions-and-risks", "name": "Managing decisions and risks", "description": "Managing decisions and risks involves using risk-based approaches to make decisions, resolve challenges and guide others through complexity.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is not defined.", "working": "You can:\n- identify technical disputes and describe them in ways that are relevant both to direct peers and to local stakeholders\n- generate multiple solutions to a problem and test them\n- work collaboratively while recommending decisions and the reasoning behind them", "practitioner": "You can:\n- work with consequential or complex risks\n- build consensus between services or independent stakeholders\n- lead others to make good design decisions\n- apply different risk methodologies in proportion to the risk", "expert": "You can:\n- make and justify decisions characterised by high levels of risk, impact and complexity\n- build consensus between organisations (private or public) or highly independent and diverse stakeholders\n- be trusted by senior risk owners as an expert in security\n- apply risk methodologies at the most complex levels of risk\n- guide others in applying risk methodologies in proportion to the risk" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/6eff134b-e34f-4d6e-a6e8-5e47cf2228d0", "label": "risk management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/1dd23dba-dd00-45ab-abf4-642902538317", "label": "perform risk analysis", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/d62d2b4c-a6f8-439e-8a1b-4f29ab5f2c47", "label": "make decisions", "match": "narrow" } ] }, { "id": "pcf:managing-product-outcomes", "slug": "pcf-managing-product-outcomes", "name": "Managing product outcomes", "description": "Managing product outcomes involves working with teams to identify key performance indicators and developing methods to ensure that value is achieved through your product, linking to the product vision and strategic goals.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the importance of identifying and measuring product outcomes\n- explain the need for baseline data\n- identify and explain the priority outcomes for your product or feature", "working": "You can:\n- work with others to define key performance indicators that assess performance, value and outcomes\n- analyse and use trusted data to make decisions and enable continuous improvement\n- be open about your decision making\n- identify and explain success metrics to your stakeholders and how the product can contribute to outcomes", "practitioner": "You can:\n- lead product teams to create effective methods for measuring product outcomes\n- advocate for data-driven decision making\n- help others prioritise to make better choices\n- use data to drive continuous improvement, increasing quality and user experience\n- identify opportunities to share and connect product data", "expert": "You can:\n- use data to make prioritisation decisions for multiple or complex projects, products or services\n- use data to influence priorities of senior stakeholders\n- guide and challenge teams to make better use of data\n- guide and challenge teams to demonstrate achievement of outcomes\n- identify opportunities to share and connect product data across government" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/29fb886c-6be0-4e93-9ea1-232881f2092a", "label": "plan product management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/8dcbcabe-09f7-4d11-940d-125af57bbc40", "label": "track key performance indicators", "match": "narrow" } ] }, { "id": "pcf:managing-reporting-and-resolving-defects", "slug": "pcf-managing-reporting-and-resolving-defects", "name": "Managing, reporting and resolving defects", "description": "Managing, reporting and resolving defects involves reporting progress, outcomes and issues, whilst contributing to improving defect management processes.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain how to report and track defects\n- follow a defect management process to report, communicate and maintain defects with appropriate information\n- retest and escalate defects when needed", "working": "You can:\n- collaborate with others to create a defect management process to report, communicate and resolve defects, with support\n- critically assess dependencies, defects and risks, with support\n- contribute to mitigation and contingency plans\n- clearly communicate risks and the impact of defects to stakeholders", "practitioner": "You can:\n- contribute to developing standards for defect management processes\n- manage and escalate dependencies, defects and risks across teams\n- contribute to mitigation and contingency plans across teams\n- use defect patterns and trends to make recommendations on testing and quality approaches, with support\n- manage stakeholder expectations and communications during defect resolution", "expert": "You can:\n- lead and coach others in improving test and defect management processes\n- support others in assessing complex and challenging defects across the organisation\n- lead and coach others in using defect patterns and trends to make tactical and strategic recommendations\n- influence improvements to quality processes, informed by defect patterns and trends" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/561c2525-5bd8-4d86-8f45-820f4be7db93", "label": "report test findings", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/438ff259-d086-4004-acda-1ec3e1631bc6", "label": "software anomalies", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/2522a6ce-3202-4ac8-9f5b-b9cb5a3a83a1", "label": "debug software", "match": "narrow" } ] }, { "id": "proc-market-analysis", "slug": "análise-e-engajamento-de-mercado", "name": "Análise e engajamento de mercado", "description": "Compreender os mercados de fornecimento, engajar fornecedores antes da contratação e usar evidências de mercado para dar forma a requisitos, vias de contratação e modelos comerciais.", "source": "reference", "file": "procurement.yaml", "levels": { "awareness": "Você pode:\n- encontrar fornecedores em acordos-quadro e bases de dados de fornecedores\n- explicar por que o engajamento antecipado do mercado deve ser justo com todos os fornecedores", "working": "Você pode:\n- reunir informações de mercado, preços e dados de fornecedores para uma necessidade\n- conduzir uma solicitação de informações e resumir as respostas", "practitioner": "Você pode:\n- analisar um mercado de fornecimento, sua concorrência, seus riscos e suas tendências\n- liderar o engajamento antecipado do mercado, como dias de fornecedores, sem distorcer a concorrência\n- usar evidências de mercado para dar forma a requisitos e modelos comerciais", "expert": "Você pode:\n- dar forma aos mercados, por exemplo estimulando fornecedores novos ou menores\n- liderar a estratégia de mercado junto com outras organizações compradoras" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/6c97d04d-7239-4dc7-90ef-3e812ba2b124", "label": "perform procurement market analysis", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/11747665-0e98-4f27-bd0d-536862cd5746", "label": "identify suppliers", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/6dd4ce8c-1813-429d-9f06-3382c4833ca3", "label": "assess procurement needs", "match": "broad" } ] }, { "id": "corp-media-relations", "slug": "relações-com-a-imprensa", "name": "Relações com a imprensa", "description": "Construir relacionamentos com jornalistas, tratar consultas da imprensa, redigir comunicados à imprensa e preparar porta-vozes, inclusive durante incidentes.", "source": "reference", "file": "corporate-services.yaml", "levels": { "awareness": "Você pode:\n- explicar como a organização trata as consultas da imprensa\n- encaminhar imediatamente as consultas da imprensa à equipe de comunicação", "working": "Você pode:\n- registrar e responder a consultas rotineiras da imprensa\n- redigir comunicados e declarações para aprovação\n- monitorar a cobertura da imprensa", "practitioner": "Você pode:\n- tratar consultas sensíveis e reativas da imprensa, inclusive sobre incidentes ou violações de dados\n- orientar e preparar porta-vozes\n- construir relacionamentos com jornalistas de saúde e de tecnologia", "expert": "Você pode:\n- liderar o tratamento da imprensa durante grandes incidentes e crises\n- proteger e fortalecer a reputação da organização junto às partes interessadas sêniores\n- aconselhar o conselho de administração sobre o risco à reputação" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/7053c54a-994e-4b87-865d-a520b5c401c7", "label": "establish relationship with the media", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/7800332c-a8eb-4792-8d72-50d509616154", "label": "draft press releases", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/4d313147-b39d-413f-a5e2-b12d5f0dc9e6", "label": "give interviews to media", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/5330b70e-16f5-43a7-a6de-18fd6a4bd063", "label": "public relations", "match": "broad" } ] }, { "id": "medical-device-regulation", "slug": "regulamentação-de-software-como-dispositivo-médico", "name": "Regulamentação de software como dispositivo médico", "description": "Compreender quando um software é um dispositivo médico e quais normas e processos se aplicam a ele, como a IEC 62304 e a ISO 13485.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "Você pode:\n- explicar que alguns softwares de saúde são regulamentados como dispositivos médicos\n- saber a quem recorrer quando um produto pode ser um dispositivo médico", "working": "Você pode:\n- seguir um processo de ciclo de vida de software que atenda às normas de dispositivos médicos\n- produzir os registros que esse processo exige", "practitioner": "Você pode:\n- avaliar se um produto é um dispositivo médico e qual é a sua provável classe\n- planejar o trabalho regulatório de um produto com colegas de qualidade e da área clínica", "expert": "Você pode:\n- definir a abordagem da organização para softwares regulamentados\n- liderar o relacionamento com reguladores e organismos notificados" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/f453b1a6-c7db-4d9d-9ba3-47c45159bfe3", "label": "ensure products meet regulatory requirements", "match": "broad" } ] }, { "id": "pcf:metadata-management", "slug": "pcf-metadata-management", "name": "Metadata management", "description": "Metadata management involves establishing policies and processes that ensure data can be accessed across an organisation.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain what metadata is\n- maintain the information stored in metadata repositories under the direction of others", "working": "You can:\n- use metadata repositories to complete complex tasks such as data and systems integration impact analysis\n- maintain a metadata repository to ensure information remains accurate and up to date", "practitioner": "You can:\n- design an appropriate metadata repository\n- suggest changes to improve current metadata repositories\n- understand a range of tools for storing and working with metadata\n- advise less experienced members of the team about metadata management", "expert": "You can:\n- identify how metadata repositories can support different areas of the organisation\n- communicate the value of metadata repositories\n- set up robust governance processes to keep repositories up to date" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9710092c-f174-4e84-95bf-2064d39ad7a0", "label": "manage content metadata", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/03ff0d53-573a-47a0-a0ad-1995815a4339", "label": "information structure", "match": "narrow" } ] }, { "id": "pcf:methods-and-tools", "slug": "pcf-methods-and-tools", "name": "Methods and tools", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- follow advice to apply the most appropriate tools and techniques to support the planning, analysis, development, testing, implementation and improvement of systems and services", "working": "You can:\n- select and use the most appropriate tools and techniques to support the planning, analysis, development, testing, implementation and improvement of systems and services within a project", "practitioner": "You can:\n- build capability in methods and tools, ensuring they are adopted consistently and used effectively", "expert": "You can:\n- set direction and give others the means and authority to advise on the best methodologies and tools for the work, ensuring they are adopted consistently\n- assess the effectiveness of different approaches (such as Agile or plan-driven) and recommend tools to support organisational collaboration and build capability" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/c453cf81-6197-428e-84c6-70c773b63f27", "label": "ICT architectural frameworks", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/98301d4a-2cc3-439d-8d7f-0b6ac76302bb", "label": "business process modelling", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/7193cb6d-8334-494f-86e5-21e6d03a47c3", "label": "unified modelling language", "match": "narrow" } ] }, { "id": "corp-minute-taking", "slug": "elaboração-de-atas-e-registros-de-reuniões", "name": "Elaboração de atas e registros de reuniões", "description": "Registrar com exatidão e concisão discussões, decisões e ações, e manter os registros formais das reuniões.", "source": "reference", "file": "corporate-services.yaml", "levels": { "awareness": "Você pode:\n- anotar ações e decisões nas reuniões da equipe", "working": "Você pode:\n- redigir atas e registros de ações exatos e concisos para reuniões rotineiras\n- acompanhar as ações com seus responsáveis", "practitioner": "Você pode:\n- redigir atas formais de reuniões de conselhos e comitês, inclusive de discussões complexas ou controversas\n- manter registros formais de reuniões que resistam a auditorias e inquéritos\n- orientar presidentes de reunião sobre o que o registro deve mostrar", "expert": "Você pode:\n- definir padrões para os registros formais de reuniões em toda a organização\n- treinar secretários de ata e verificar a qualidade do trabalho deles" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/918f5211-b99f-4b29-9a34-6e475583ef55", "label": "write work-related reports", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/43b13058-68d0-40c6-8031-caf5a7b7d20c", "label": "keep task records", "match": "broad" } ] }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "name": "Modern development standards", "description": "Modern development standards involves using the latest technologies and best practices to improve the quality of the software development process.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the importance of using modern development standards", "working": "You can:\n- explain the most important principles of modern development standards and how they apply to your work\n- apply modern development standards principles under guidance", "practitioner": "You can:\n- apply modern development standards and support others in applying them", "expert": "You can:\n- identify and apply modern development standards to support complex projects and programmes\n- lead others in applying modern development standards" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/4b88b1ee-c2d9-473a-9fe8-ba3b9c0c179a", "label": "implement ICT coding conventions", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/8ff015a0-98ea-4d80-a23e-1f68110a919e", "label": "software design methodologies", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/f0de4973-0a70-4644-8fd4-3a97080476f4", "label": "DevOps", "match": "narrow" } ] }, { "id": "corp-administration", "slug": "administração-de-escritório", "name": "Administração de escritório", "description": "Conduzir os processos administrativos que mantêm uma equipe ou um serviço funcionando, como arquivamento, pedidos, digitação de dados, registros e o cumprimento dos procedimentos de escritório.", "source": "reference", "file": "corporate-services.yaml", "levels": { "awareness": "Você pode:\n- seguir os procedimentos de escritório para arquivamento, pedidos e digitação de dados\n- manter registros exatos do seu próprio trabalho", "working": "Você pode:\n- conduzir diversos processos administrativos de uma equipe com pouca supervisão\n- identificar e corrigir erros em registros e dados\n- sugerir formas mais simples de trabalhar", "practitioner": "Você pode:\n- organizar o apoio administrativo de um serviço ou de uma diretoria\n- escrever e melhorar procedimentos administrativos\n- treinar outras pessoas da área administrativa e conferir o trabalho delas", "expert": "Você pode:\n- projetar serviços administrativos para toda a organização\n- liderar a transição para processos administrativos mais simples e digitais" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/ab986bc4-df92-4351-9ac1-aa75af943cf7", "label": "perform clerical duties", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/6a609f8f-1451-4102-ad2d-62c5270e1237", "label": "office administration", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/7c3865d1-e5a9-4043-a7a4-2e9e30468c0b", "label": "perform office routine activities", "match": "close" } ] }, { "id": "pcf:operational-management", "slug": "pcf-operational-management", "name": "Operational management", "description": "Operational management involves ensuring the operational processes of a product or service are effective and robust.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the operational processes of running and maintaining a product or service\n- fix operational issues, under supervision", "working": "You can:\n- contribute to the design of operational processes for the running and maintenance of products and services\n- identify and share opportunities for improvements to operational processes\n- fix operational issues, with some support", "practitioner": "You can:\n- design operational processes for throughout the service life cycle\n- redesign and amend existing operational processes\n- fix complex operational issues\n- act as an escalation point for operational issues\n- work closely with operational delivery teams", "expert": "You can:\n- ensure a scalable operating model is in place to provide a resilient, high quality service\n- coordinate teams from operations, policy, digital and delivery to operate and iterate a service\n- ensure teams understand the importance of efficient service operations\n- identify and overcome operational constraints\n- act as the escalation point for major operational issues" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/2d140a3a-45a6-4248-80dd-b3760ebc9cc6", "label": "operations management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/afdb41dd-5dd5-4fbb-bf9e-e041422698b4", "label": "coordinate operational activities", "match": "close" } ] }, { "id": "hr-organisational-change", "slug": "mudança-organizacional-e-consulta", "name": "Mudança organizacional e consulta", "description": "Planejar e gerir mudanças em estruturas, funções e regimes de trabalho, incluindo consulta formal, remanejamento e demissão coletiva, conforme a política e a legislação trabalhista.", "source": "reference", "file": "human-resources.yaml", "levels": { "awareness": "Você pode:\n- explicar as principais etapas de um processo de mudança organizacional\n- apoiar a administração de uma mudança, como cartas e reuniões de consulta", "working": "Você pode:\n- apoiar gestores na preparação de documentos de consulta e de comunicados às equipes\n- acompanhar as respostas e as ações durante a consulta\n- apoiar as pessoas em processos de remanejamento e de seleção", "practitioner": "Você pode:\n- liderar a mudança organizacional de uma diretoria, do business case à implantação\n- consultar as equipes e seus representantes e responder ao feedback deles\n- gerir os riscos jurídicos e de igualdade de uma mudança", "expert": "Você pode:\n- liderar reestruturações de toda a organização e transferências de serviços\n- desenhar a abordagem da organização para a mudança, incluindo a atuação em parceria\n- aconselhar o conselho de administração sobre o impacto e o risco de grandes mudanças para as pessoas" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/3c03ee71-4a23-448f-b79e-81fd75d27dca", "label": "apply change management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/4b3c8605-819d-4b38-83fc-f23663e78dc9", "label": "consultation", "match": "broad" } ] }, { "id": "hr-organisational-development", "slug": "desenvolvimento-organizacional", "name": "Desenvolvimento organizacional", "description": "Melhorar o funcionamento da organização por meio de cultura, liderança, engajamento, eficácia das equipes e intervenções de bem-estar baseadas em evidências.", "source": "reference", "file": "human-resources.yaml", "levels": { "awareness": "Você pode:\n- explicar como a cultura, a liderança e o engajamento afetam as equipes e o cuidado dos pacientes\n- ajudar a realizar pesquisas com as equipes e eventos de escuta", "working": "Você pode:\n- facilitar sessões e oficinas de equipe usando ferramentas padrão\n- analisar os resultados de pesquisas com as equipes e sugerir ações", "practitioner": "Você pode:\n- diagnosticar problemas organizacionais e desenhar intervenções para tratá-los\n- liderar programas de desenvolvimento de equipes, de lideranças e de engajamento\n- avaliar o efeito das intervenções com base em evidências", "expert": "Você pode:\n- definir a estratégia de desenvolvimento organizacional e o programa de cultura\n- orientar executivos e liderar mudanças culturais em larga escala\n- relacionar medidas de cultura e de engajamento com a qualidade do cuidado e o desempenho" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/a8f2a095-9d03-43f0-980d-2b9fcc59a994", "label": "shape corporate culture", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/d2dc31f1-720c-4757-bc1b-9e563d264dcf", "label": "advise on organisational culture", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/bdf5ca62-9053-4652-b5e4-4eb95c271945", "label": "organisational learning", "match": "broad" } ] }, { "id": "risk-management", "slug": "gestão-de-riscos-organizacionais", "name": "Gestão de riscos organizacionais", "description": "Identificar, avaliar, registrar e gerir os riscos para os objetivos da organização, usando um registro de riscos e um apetite de risco definido.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "Você pode:\n- explicar o que é um risco e como levantar um", "working": "Você pode:\n- registrar e atualizar os riscos da sua área\n- sugerir controles e acompanhar ações", "practitioner": "Você pode:\n- conduzir o processo de riscos de uma diretoria ou de um programa\n- avaliar os riscos em relação ao apetite de risco e escalá-los\n- reportar riscos a comitês", "expert": "Você pode:\n- projetar a estrutura de gestão de riscos e o apetite de risco da organização\n- aconselhar o conselho de administração sobre riscos estratégicos" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/6eff134b-e34f-4d6e-a6e8-5e47cf2228d0", "label": "risk management", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/00920055-eb50-4cb8-a23d-3deedbf3753e", "label": "enterprise risk management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/96550830-539b-4746-96aa-92aa4959945d", "label": "apply risk management processes", "match": "close" } ] }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "name": "Ownership and initiative", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of problem resolution processes\n- pass problems on to your team", "working": "You can:\n- own an issue until a new owner has been found or the problem has been mitigated or resolved", "practitioner": "You can:\n- take accountability for issues that occur and be proactive in searching for potential problems\n- achieve excellent user outcomes", "expert": "You can:\n- lead and embed best practice for identifying opportunities and solving problems across teams\n- coach others to take accountability, act proactively and consistently achieve excellent outcomes" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/001115fb-569f-4ee6-8381-c6807ef2527f", "label": "show initiative", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/e186976a-64f0-4052-a25b-297d19e1d0ec", "label": "think proactively", "match": "close" } ] }, { "id": "fin-payroll", "slug": "folha-de-pagamento", "name": "Folha de pagamento", "description": "Pagar as equipes com exatidão e pontualidade, incluindo admissões, desligamentos, alterações, descontos, previdência, pagamentos legais e relatórios da folha.", "source": "reference", "file": "finance.yaml", "levels": { "awareness": "Você pode:\n- explicar o ciclo da folha de pagamento, das alterações e do corte até o pagamento e os relatórios\n- lançar com exatidão admissões, desligamentos e alterações a partir de formulários autorizados\n- responder a dúvidas rotineiras sobre pagamento, mantendo sigilo das informações salariais", "working": "Você pode:\n- calcular salário, adicionais, horas extras, afastamentos por doença e pagamentos de licenças familiares\n- aplicar corretamente os descontos de impostos, previdência e outros\n- conferir os resultados da folha e corrigir erros antes do pagamento\n- recuperar pagamentos feitos a mais com sensibilidade e conforme a política", "practitioner": "Você pode:\n- conduzir a folha de pagamento completa de um grupo de pessoas e aprovar as conferências da folha\n- gerir os relatórios legais da folha e as declarações de previdência\n- resolver casos complexos, como vários contratos, pagamentos retroativos ou troca de salário por benefícios\n- testar alterações no sistema de folha, como reajustes salariais anuais e mudanças de regras", "expert": "Você pode:\n- gerir o serviço de folha de pagamento da organização, seja interno ou prestado por um fornecedor\n- definir controles da folha e dar garantia à liderança sênior de que os pagamentos são exatos e legais\n- planejar mudanças nas regras de pagamento, nos reajustes salariais e nos sistemas de folha\n- liderar a resposta a grandes falhas na folha de pagamento" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9d916d7c-89b3-4084-a6d9-e2b0b3091404", "label": "manage payroll", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/207f87c4-ac68-4987-990c-636ca19c2626", "label": "calculate wages", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/734187e4-650e-4a0a-a7f8-826cd4757229", "label": "check payrolls", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/3ee090a1-9d1c-44ed-bd93-f6b7c9b68a97", "label": "manage payroll reports", "match": "narrow" } ] }, { "id": "people-management", "slug": "gestão-de-pessoas", "name": "Gestão de pessoas", "description": "Liderar, desenvolver e apoiar equipes, incluindo recrutamento, objetivos, avaliação de desempenho, bem-estar, assiduidade e a gestão justa do desempenho e da conduta.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "Você pode:\n- explicar as políticas de pessoas da organização que afetam você\n- apoiar colegas que acabam de chegar e compartilhar conhecimento", "working": "Você pode:\n- supervisionar o trabalho do dia a dia e dar feedback\n- participar do recrutamento e da integração\n- manter conversas individuais regulares", "practitioner": "Você pode:\n- chefiar uma equipe, definindo objetivos e conduzindo avaliações de desempenho\n- apoiar o bem-estar e gerir a assiduidade, o desempenho e a conduta\n- planejar o desenvolvimento e a sucessão da equipe", "expert": "Você pode:\n- liderar gestores e dar forma à cultura de uma grande área\n- elaborar planos de força de trabalho e de mudança organizacional\n- orientar líderes e resolver questões complexas de pessoas" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/339ac029-066a-4985-9f9d-b3d7c8fea0bb", "label": "manage staff", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/add39442-b8ca-4412-8156-391db53b0c5d", "label": "manage healthcare staff", "match": "narrow" } ] }, { "id": "hr-people-strategy", "slug": "estratégia-de-pessoas-e-liderança-de-rh", "name": "Estratégia de pessoas e liderança de RH", "description": "Definir a estratégia de pessoas da organização, liderar a função de RH e aconselhar o conselho de administração sobre cultura, força de trabalho e risco trabalhista.", "source": "reference", "file": "human-resources.yaml", "levels": { "awareness": "Você pode:\n- explicar a estratégia de pessoas da organização e como o seu trabalho a apoia", "working": "Você pode:\n- contribuir para os planos de pessoas de um serviço, com ações e medidas claras\n- reportar o progresso em relação ao plano de pessoas", "practitioner": "Você pode:\n- escrever e liderar planos de pessoas de uma diretoria alinhados à estratégia de pessoas\n- aconselhar a liderança sênior sobre riscos e prioridades de pessoas\n- liderar parte da função de RH, definindo seus padrões e prioridades", "expert": "Você pode:\n- definir a estratégia de pessoas da organização e liderar a função de RH\n- aconselhar o conselho de administração sobre cultura, força de trabalho e risco trabalhista\n- representar a organização em assuntos de pessoas perante parceiros e reguladores" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/e437eba1-3e22-41f2-8703-741e94785cba", "label": "human resource management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/279a4b1d-21df-4d78-9f4d-324c73fd7536", "label": "manage human resources", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/1212ac42-2564-4fce-80e1-6ce4ea4d9bf5", "label": "advise on personnel management", "match": "broad" } ] }, { "id": "pcf:performance-measurement", "slug": "pcf-performance-measurement", "name": "Performance measurement", "description": "Performance measurement involves collecting and interpreting data to identify how a team, product or service is performing.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the importance of performance measurement and business objectives", "working": "You can:\n- participate in discussions determining which performance measurements are appropriate, with guidance from more experienced colleagues\n- demonstrate experience in turning business needs and goals into performance measures", "practitioner": "You can:\n- lead the development of performance measurement frameworks including Key Performance Indicators (KPIs)\n- demonstrate a deep understanding of business goals and can turn these into tangible performance measures", "expert": "You can:\n- oversee the development and consistency of performance measurement frameworks across multiple projects\n- ensure that these frameworks are aligned to business needs and strategy" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/5e50a0f1-4089-4df6-a15b-34b39d3aeab4", "label": "conduct performance measurement", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/8dcbcabe-09f7-4d11-940d-125af57bbc40", "label": "track key performance indicators", "match": "close" } ] }, { "id": "pcf:planning", "slug": "pcf-planning", "name": "Planning", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- understand the importance of planning and forecasting\n- show an awareness of the different ways to develop a plan", "working": "This skill level is currently not defined.", "practitioner": "You can:\n- understand the environment and prioritise the most important or high value tasks\n- use data to inform planning\n- manage complex internal and external dependencies\n- provide delivery confidence\n- remove blockers or impediments that affect plans and can develop a plan for difficult situations\n- ensure that teams plan appropriately for their capacity", "expert": "You can:\n- lead a continual planning process in a very complex environment\n- plan beyond product delivery\n- identify dependencies in plans across services and co-ordinate delivery\n- coach other teams as the central point of expertise" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/f5dd06b8-5d17-4932-9d03-957d0c4f5051", "label": "perform resource planning", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/0e1fe34b-f4e7-4642-8c8b-5a05ac3438e5", "label": "manage schedule of tasks", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/e207163b-7963-4c3e-9494-7a4bb000211b", "label": "estimate duration of work", "match": "narrow" } ] }, { "id": "corp-policy-management", "slug": "gestão-de-políticas", "name": "Gestão de políticas", "description": "Redigir, revisar, aprovar e publicar as políticas e os procedimentos da organização e verificar se as pessoas os seguem.", "source": "reference", "file": "corporate-services.yaml", "levels": { "awareness": "Você pode:\n- encontrar e seguir as políticas que se aplicam ao seu trabalho", "working": "Você pode:\n- manter atualizado o registro de políticas e lembrar os responsáveis das revisões\n- verificar se as políticas usam o modelo e o caminho de aprovação corretos", "practitioner": "Você pode:\n- redigir e revisar políticas com especialistas na matéria\n- conferir as políticas com a lei, as normas e os deveres de igualdade\n- monitorar a conformidade e reportar lacunas", "expert": "Você pode:\n- definir a estrutura de políticas da organização\n- aconselhar o conselho de administração sobre prioridades e riscos de políticas" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/6fce8d3f-a15f-4f26-943a-d200b32f6949", "label": "monitor company policy", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/bda0d115-f315-453e-99dc-f8b0e5862db3", "label": "ensure compliance with policies", "match": "broad" } ] }, { "id": "pcf:problem-definition-and-shaping", "slug": "pcf-problem-definition-and-shaping", "name": "Problem definition and shaping", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the strategic context of your work and why it is important\n- collect information that helps with understanding organisational problems\n- use architectural representations produced by others, such as a problem definition statement, to support a team", "working": "You can:\n- help to frame a problem characterised by managed levels of complexity, complication, or risk so that a solution can be created\n- help to create options for solving problems at an appropriate level of detail", "practitioner": "You can:\n- frame a problem characterised by medium complexity, complication, or risk so that a solution can be created\n- produce architectural representations that enable different teams to have a shared understanding of problems throughout the life cycle\n- describe options for solving problems so that appropriate delivery methods can be decided", "expert": "You can:\n- lead the framing of a problem characterised by high complexity, complication, or risk so that a solution can be created\n- coach others in defining problems and describing appropriate options for solutions\n- help others challenge requirements and assumptions, and identify opportunities when defining problems and solution options" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/03b9b491-fc9b-4868-914a-bf7cd47b5041", "label": "create solutions to problems", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/55514865-3066-4abd-86a9-dbe45a440882", "label": "root cause analysis", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/9714735d-6f60-440b-bdbc-aaf45ebcbe78", "label": "analyse the context of an organisation", "match": "narrow" } ] }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "name": "Problem management", "description": "Problem management involves anticipating and identifying problems in systems, processes or services, and ensuring appropriate solutions are implemented.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- investigate problems in systems, processes and services, with an understanding of the level of a problem, for example, strategic, tactical or operational\n- contribute to the implementation of remedies and preventative measures", "working": "You can:\n- initiate and monitor actions to investigate patterns and trends to resolve problems\n- effectively consult specialists where required\n- determine the appropriate resolution and assist with its implementation\n- determine preventative measures", "practitioner": "You can:\n- ensure that the right actions are taken to investigate, resolve and anticipate problems\n- co-ordinate the team to investigate problems, implement solutions and take preventive measures", "expert": "You can:\n- anticipate problems and defend against them at the right time\n- understand how a problem fits into the larger picture\n- identify and describe problems, and help others to describe them\n- build problem-solving capabilities in others" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/a3ce2bf7-5562-4639-9b52-fdb4850a3904", "label": "ICT problem management techniques", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/55514865-3066-4abd-86a9-dbe45a440882", "label": "root cause analysis", "match": "narrow" } ] }, { "id": "proc-procurement-process", "slug": "processo-de-contratação", "name": "Processo de contratação", "description": "Conduzir contratações em conformidade, do planejamento e da especificação às vias de contratação, à licitação, à adjudicação e à assinatura do contrato, incluindo compras por acordos-quadro e sistemas dinâmicos de aquisição.", "source": "reference", "file": "procurement.yaml", "levels": { "awareness": "Você pode:\n- explicar as etapas de uma contratação e os limites de valor aplicáveis\n- obter cotações para compras de baixo valor seguindo as regras da organização", "working": "Você pode:\n- conduzir cotações e pedidos a partir de acordos-quadro usando modelos padrão\n- preparar documentos de licitação e tratar pedidos de esclarecimento no sistema de licitação eletrônica\n- manter uma trilha de auditoria clara de cada contratação", "practitioner": "Você pode:\n- planejar e liderar licitações complexas, escolhendo a via de contratação e o procedimento adequados\n- ajudar os usuários a redigir especificações baseadas em resultados para sistemas digitais e clínicos\n- gerir cronogramas, riscos e partes interessadas até a adjudicação do contrato", "expert": "Você pode:\n- definir os procedimentos e modelos de contratação da organização\n- liderar as contratações mais complexas, de maior valor ou inéditas\n- dar garantia ao conselho de administração sobre as decisões de contratação" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9e9a4209-c7cf-4f6e-973e-dc2ffadccc74", "label": "perform procurement processes", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/4b2c4de9-43d7-4905-9d58-bc2e7d84b2e1", "label": "manage tender processes", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/3bc08c26-2f98-4730-bbb6-ec4a8566e3cf", "label": "procurement lifecycle", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/6789d5a3-34ca-4417-bb93-331319b01da3", "label": "draft tender documentation", "match": "narrow" } ] }, { "id": "pcf:product-leadership", "slug": "pcf-product-leadership", "name": "Product leadership", "description": "Product leadership involves advocating for product management, encouraging a user-focussed, product-led approach and contributing to a self-sustaining product community.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- describe how product management works with other roles in a multi-disciplinary team\n- explain how user and business needs should be balanced in product development\n- attend product management community activities", "working": "You can:\n- advocate for your product and a product-led approach\n- seek opportunities for reuse and learning in your area\n- protect the team, for example, from unnecessary distractions or requests to change direction\n- consult and mediate with stakeholders\n- participate in product management community activities", "practitioner": "You can:\n- seek opportunities for reuse and learning across your organisation\n- represent product management in your area in conversations with senior stakeholders\n- protect teams, for example, from unnecessary distractions and requests to change direction\n- coach and manage others in product management\n- lead some product management community activities and participate in cross-government communities", "expert": "You can:\n- seek opportunities for reuse and learning across government\n- co-ordinate the product management community\n- lead on coaching and mentoring for product management in your organisation\n- lead some activities in cross-government communities, establishing and maintaining wider relationships across the profession\n- represent product management in your organisation in conversations with senior stakeholders" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/29fb886c-6be0-4e93-9ea1-232881f2092a", "label": "plan product management", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/bf5d77ad-e18c-48d8-83f0-bc79c011c74a", "label": "develop professional network", "match": "narrow" } ] }, { "id": "pcf:product-management", "slug": "pcf-product-management", "name": "Product management", "description": "Product management involves making sure that products provide value and drive the right outcomes, whilst balancing user and business needs. This is achieved by working with other professions in your team to frame the problem and make decisions on priorities for your delivery teams.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the value of using a product management approach to provide value and drive the right outcomes", "working": "You can:\n- create and prioritise actionable goals for your teams, balancing user needs and business perspectives\n- make or recommend an evidence-based decision using insight and data\n- use a range of product management methods, for example, prioritisation and roadmapping\n- work with others in multidisciplinary teams to plan and deliver high-quality product increments", "practitioner": "You can:\n- work with your team to investigate and validate what adds value now and what could add value in future\n- create a prioritised roadmap and use it to discuss your product strategy with stakeholders\n- address uncertainty while managing scope, ensuring critical deadlines are met and value delivered\n- recommend a range of product management methods\n- work in the open and share your work", "expert": "You can:\n- set the strategy and vision for your products, collaborating with others\n- create a prioritised roadmap for your products and use it to discuss product strategy at all levels\n- plan prioritised work across multiple teams, minimising dependencies and risks\n- support multiple teams in delivering quality outcomes in the right way\n- coach and mentor others in product management" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/29fb886c-6be0-4e93-9ea1-232881f2092a", "label": "plan product management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/21e0cad8-4eef-42be-b18b-0f8e37f0dbd0", "label": "product life-cycle", "match": "narrow" } ] }, { "id": "pcf:programming-and-build-data-and-analytics-engineering", "slug": "pcf-programming-and-build-data-and-analytics-engineering", "name": "Programming and build (data and analytics engineering)", "description": "Programming and build (data analytics and engineering) involves working with code across the software development life cycle, following modern development standards and practices, test automation, build pipelines and repeatable deployment processes, to implement secure, maintainable software solutions.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- develop code under supervision using simple tools and languages\n- explain the value of development standards", "working": "You can:\n- design, code, test and deploy programs or scripts following standards and good practice\n- write readable, maintainable code\n- use automation to improve the software development life cycle\n- consider and adopt appropriate security measures in your solutions", "practitioner": "You can:\n- lead the design, code, testing and deployment of secure, resilient and maintainable solutions\n- continuously improve the codebase and reliability of solutions\n- create automation to improve the software development life cycle\n- work with others to implement standards and good practice to ensure security, testability and maintainability of solutions", "expert": "You can:\n- set standards for programming tools and techniques\n- select appropriate development methods for a problem\n- advise on the application of standards and methods that ensure security, maintainability and compliance\n- take technical responsibility for all stages of a software development project, providing technical advice and guidance to stakeholders" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/21d2f96d-35f7-4e3f-9745-c533d2dd6e97", "label": "computer programming", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/9d0d89be-bffa-4393-b6f6-8d05bea49051", "label": "data extraction, transformation and loading tools", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/7557f0f4-b8bc-4ac0-b91e-222ab1ba744f", "label": "tools for ICT test automation", "match": "narrow" } ] }, { "id": "pcf:programming-and-build-data-science", "slug": "pcf-programming-and-build-data-science", "name": "Programming and build (data science)", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show a basic understanding of software development principles and can write simple scripts under supervision", "working": "You can:\n- write and test scripts and create basic models in one or more languages\n- collaborate on shared codebases, using a variety of methodologies", "practitioner": "You can:\n- write moderate to complex programs and scripts\n- show a good understanding of testing methodologies and how to deploy code", "expert": "You can:\n- write complex programs and scripts\n- seek to make code open source where appropriate\n- supervise junior analysts and set coding standards for your team\n- understand software architecture and how to write efficient, optimised code\n- perform user testing on products prior to launch" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/21d2f96d-35f7-4e3f-9745-c533d2dd6e97", "label": "computer programming", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/ccd0a1d9-afda-43d9-b901-96344886e14d", "label": "Python (computer programming)", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/8369c2d6-c100-4cf6-bd83-9668d8678433", "label": "utilise machine learning", "match": "narrow" } ] }, { "id": "pcf:programming-and-build-frontend-developer", "slug": "pcf-programming-and-build-frontend-developer", "name": "Programming and build (frontend developer)", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- design, code, test, correct and document simple user interfaces using the right standards and tools under the direction of others", "working": "You can:\n- collaborate with others to understand and review software requirements\n- design, code, test, correct and document user interfaces using the right standards and tools under the direction of others", "practitioner": "You can:\n- collaborate with others when necessary to review specifications\n- use the agreed specifications to build, test and document user interfaces of medium to high complexity, using the right standards and tools", "expert": "You can:\n- advise on the right way to apply standards and methods to ensure compliance\n- provide technical advice to stakeholders and set team-based standards for programming tools and techniques\n- collaborate with others when required to review specifications\n- use specifications to build, test and document user interfaces of high complexity, using the appropriate standards and tools" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/c4b1f326-224a-420a-b8b3-814a8f13b6cb", "label": "implement front-end website design", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/69bbd53f-fbb0-4476-b4b2-ef7844464e28", "label": "web programming", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/3cd569a2-4f88-4c1e-9995-8dce8c5e51a7", "label": "JavaScript", "match": "narrow" } ] }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "name": "Programming and build (software engineering)", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- understand the process of software development and have a basic knowledge of how services are built", "working": "You can:\n- design, code, test, correct and document simple programs or scripts under the direction of others", "practitioner": "You can:\n- collaborate with others when necessary to review specifications\n- use the agreed specifications to design, code, test and document programs or scripts of medium-to-high complexity, using the right standards and tools", "expert": "You can:\n- advise on the right way to apply standards and methods to ensure compliance\n- maintain technical responsibility for all the stages and iterations of a software development project\n- provide technical advice to stakeholders and set the team-based standards for programming tools and techniques" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/21d2f96d-35f7-4e3f-9745-c533d2dd6e97", "label": "computer programming", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/2b7a79e5-84d8-4880-be66-3d9bb05bea17", "label": "use software design patterns", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/797a4416-0b8d-44f3-8fcd-eb10bd0be6b4", "label": "develop software prototype", "match": "narrow" } ] }, { "id": "corp-pmo-reporting", "slug": "apoio-ao-escritório-de-projetos-e-portfólio", "name": "Apoio ao escritório de projetos e portfólio", "description": "Conduzir os processos de um escritório de projetos e portfólio, como planos, registros, relatórios, controle de documentos e verificações de garantia.", "source": "reference", "file": "corporate-services.yaml", "levels": { "awareness": "Você pode:\n- manter os documentos do projeto no local certo, com controle de versões\n- atualizar os registros de ações, riscos e problemas quando solicitado", "working": "Você pode:\n- manter planos, registros e painéis de acompanhamento de vários projetos\n- coletar atualizações e produzir relatórios de situação periódicos\n- verificar se os projetos seguem o método acordado", "practitioner": "Você pode:\n- projetar relatórios de portfólio e analisar o progresso, os riscos e os benefícios dos projetos\n- conduzir verificações de garantia e revisões de portões de decisão\n- aconselhar gerentes de projeto sobre método e controles", "expert": "Você pode:\n- criar e liderar um escritório de portfólio para a organização\n- dar à liderança sênior uma visão clara e confiável do portfólio\n- definir padrões e ferramentas de gestão de projetos e de portfólio" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/22902bf9-cc3f-495b-811a-c441e28e23f6", "label": "manage project information", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/4d38b095-6730-4157-9807-8049dd7b43b8", "label": "document project progress", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/c5a135be-218d-48e6-a422-5225a576dcd8", "label": "manage project metrics", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/770d4956-b5e0-4d44-bf42-3a766b232c5d", "label": "maintain a central project repository", "match": "narrow" } ] }, { "id": "project-management", "slug": "gestão-de-projetos", "name": "Gestão de projetos", "description": "Planejar, entregar e encerrar projetos dentro do escopo, do prazo, do custo e da qualidade acordados, usando um método reconhecido como PRINCE2, PM² ou abordagens ágeis.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "Você pode:\n- explicar as etapas de um projeto e os principais papéis nele\n- manter registros do projeto, como listas de ações", "working": "Você pode:\n- manter planos, registros de riscos e de problemas e relatórios\n- conduzir reuniões de projeto e acompanhar ações\n- gerir um projeto pequeno e bem definido, com apoio", "practitioner": "Você pode:\n- gerir projetos do início ao encerramento, controlando escopo, prazo, custo e qualidade\n- gerir riscos, problemas, dependências e controle de mudanças\n- prestar contas a comitês de projeto e gerir fornecedores", "expert": "Você pode:\n- gerir projetos grandes, complexos ou de alto risco\n- definir padrões de gestão de projetos e orientar gerentes de projeto\n- recuperar projetos em dificuldade" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/7111b95d-0ce3-441a-9d92-4c75d05c4388", "label": "project management", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/cd5efa8c-e44d-4cbc-91c6-796018dbed68", "label": "perform project management", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/94dd823c-148e-4614-a6e8-99249b16357d", "label": "ICT project management", "match": "narrow" } ] }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "name": "Prototyping", "description": "Prototyping a service or product involves exploring, testing and sharing different concepts before committing to the final design.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain what prototyping is, and why and when to use it\n- understand how to work in an open and collaborative environment (by pair working, for example)", "working": "You can:\n- understand when to use a specific prototyping technique or method\n- show the value of prototyping to your team", "practitioner": "You can:\n- approach prototyping as a team activity, actively soliciting prototypes and testing with others\n- establish design patterns and iterate them\n- use a variety of prototyping methods and choose the most appropriate", "expert": "You can:\n- use a variety of prototyping methods\n- share best practice and coach others\n- look at strategic service design end to end" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/07dd856d-6141-48a7-a228-918f88494812", "label": "create prototype of user experience solutions", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/ed1d8bd4-cd2a-4c64-b665-56d70651026c", "label": "Prototyping development", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/797a4416-0b8d-44f3-8fcd-eb10bd0be6b4", "label": "develop software prototype", "match": "narrow" } ] }, { "id": "data-deidentification", "slug": "pseudonimização-e-controle-de-divulgação", "name": "Pseudonimização e controle de divulgação", "description": "Proteger a confidencialidade dos pacientes quando os dados são vinculados, analisados, compartilhados ou publicados, usando pseudonimização, anonimização, supressão de números pequenos e outros métodos estatísticos de controle de divulgação.", "source": "reference", "file": "data-testing.yaml", "levels": { "awareness": "Você pode:\n- explicar a diferença entre dados identificáveis, pseudonimizados e anonimizados\n- seguir as regras da organização para suprimir números pequenos nos resultados", "working": "Você pode:\n- trabalhar com dados pseudonimizados e aplicar verificações de divulgação antes de liberar resultados\n- reconhecer quando dados vinculados ou detalhados podem identificar um paciente", "practitioner": "Você pode:\n- projetar métodos de pseudonimização e de vinculação que mantenham os identificadores separados dos dados de análise\n- avaliar o risco de reidentificação de um conjunto de dados ou de uma publicação e escolher controles adequados\n- orientar as equipes sobre ambientes seguros, como os ambientes de pesquisa confiáveis", "expert": "Você pode:\n- definir os padrões da organização para a desidentificação e o controle de divulgação\n- dar garantia a liberações de dados e projetos de vinculação de alto risco\n- liderar o trabalho com parceiros sobre o acesso seguro a dados para pesquisa e planejamento" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/71717c33-dd63-4acf-b052-a5fd5d9fc490", "label": "ensure information privacy", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/33a82b83-c838-4889-ae62-fae1317481eb", "label": "protect personal data and privacy", "match": "broad" } ] }, { "id": "legal-procurement-law", "slug": "direito-das-contratações-públicas", "name": "Direito das contratações públicas", "description": "Aplicar as regras de contratação pública à compra de bens, serviços e tecnologia, da escolha da via de contratação à adjudicação do contrato e à sua impugnação.", "source": "reference", "file": "legal.yaml", "levels": { "awareness": "Você pode:\n- explicar por que os órgãos públicos devem seguir regras de contratação\n- reconhecer quando uma atividade de compra exige assessoria de contratações ou jurídica", "working": "Você pode:\n- verificar a consistência e a completude dos documentos de licitação\n- apoiar a guarda de registros necessária para demonstrar um processo justo e transparente", "practitioner": "Você pode:\n- orientar sobre as vias de contratação, incluindo acordos-quadro, contratações diretas e procedimentos competitivos\n- orientar sobre avaliação, decisões de adjudicação e alterações de contratos após a adjudicação\n- responder a impugnações e reclamações de fornecedores\n- orientar sobre controle de subsídios e riscos concorrenciais em parcerias", "expert": "Você pode:\n- definir a abordagem da organização para o risco jurídico das contratações\n- liderar contratações de alto valor ou inéditas, como as parcerias de inovação\n- defender a organização em impugnações significativas de contratações" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9b862976-aa05-4bde-8ed6-8f39790edd0f", "label": "procurement legislation", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/4600a787-39b0-4bf1-aa69-e586262342f0", "label": "state aid regulations", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/ce5598ec-5ca4-4f3e-92a2-c55c90ce6038", "label": "competition law", "match": "broad" } ] }, { "id": "proc-procurement-law-and-policy", "slug": "regras-e-política-de-contratações-públicas", "name": "Regras e política de contratações públicas", "description": "Aplicar as regras de contratação pública, as regras financeiras da organização e a política de contratações para que as compras sejam legais, transparentes e justas.", "source": "reference", "file": "procurement.yaml", "levels": { "awareness": "Você pode:\n- explicar que o dinheiro público deve ser gasto de forma justa, aberta e legal\n- seguir os limites de valor e as regras de aprovação da organização", "working": "Você pode:\n- aplicar as regras de contratação adequadas a uma compra simples\n- publicar avisos e manter registros que cumpram as regras de transparência\n- identificar quando um pedido corre o risco de violar as regras e comunicá-lo", "practitioner": "Você pode:\n- orientar sobre a via legal para contratações complexas e alterações de contratos\n- gerir o risco de impugnação e conduzir corretamente o período de suspensão e a devolutiva\n- escrever a política e as orientações de contratação da organização", "expert": "Você pode:\n- interpretar novas regras de contratação e liderar a resposta da organização\n- aconselhar o conselho de administração sobre conformidade e risco de contratações\n- gerir impugnações formais com assessores jurídicos" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9b862976-aa05-4bde-8ed6-8f39790edd0f", "label": "procurement legislation", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/a6ae7a34-5a5c-48dd-9b82-8beccca63e3c", "label": "ensure compliance with purchasing and contracting regulations", "match": "close" } ] }, { "id": "fin-public-sector-finance", "slug": "finanças-do-setor-público", "name": "Finanças do setor público", "description": "Compreender como funciona o financiamento público, incluindo dotações, limites de capital e custeio, controles de gastos, prestação de contas do dinheiro público e relação custo-benefício.", "source": "reference", "file": "finance.yaml", "levels": { "awareness": "Você pode:\n- explicar que a organização gasta dinheiro público e deve prestar contas dele\n- explicar a diferença entre gastos de capital e de custeio", "working": "Você pode:\n- aplicar as regras de capital e custeio da organização aos gastos do dia a dia\n- explicar como as dotações e os limites de gastos afetam a sua área\n- reconhecer gastos que precisam da aprovação de um financiador ou de um controle de gastos", "practitioner": "Você pode:\n- orientar os gestores sobre as regras de financiamento, incluindo recursos vinculados e de prazo limitado\n- gerir os limites de capital e de custeio de um programa ou de uma diretoria\n- preparar declarações e evidências para financiadores e controles de gastos", "expert": "Você pode:\n- representar a organização perante financiadores e órgãos de supervisão\n- aconselhar o conselho de administração sobre regularidade, probidade e relação custo-benefício\n- dar forma a acordos de financiamento e a regimes financeiros dos serviços da organização" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/387ee646-0aaa-4161-ab3b-cde87ec09fdf", "label": "public finance", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/a9640376-8d72-4a70-a4a3-7a18e2e8f3c0", "label": "advise on public finance", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/3556c075-eee0-4549-b730-48ae70cb5af9", "label": "funding methods", "match": "broad" } ] }, { "id": "proc-purchase-to-pay", "slug": "da-compra-ao-pagamento", "name": "Da compra ao pagamento", "description": "Emitir, aprovar e dar recebimento a pedidos e resolver dúvidas sobre faturas e pagamentos, por meio do sistema de compras e dos controles financeiros da organização.", "source": "reference", "file": "procurement.yaml", "levels": { "awareness": "Você pode:\n- explicar a regra \"sem pedido de compra, sem pagamento\" e por que ela importa\n- emitir uma requisição no sistema de compras", "working": "Você pode:\n- criar e alterar pedidos de compra e conferi-los com os contratos\n- resolver com fornecedores e com as finanças dúvidas sobre faturas, recebimentos e pagamentos\n- manter catálogos e cadastros de fornecedores no sistema de compras", "practitioner": "Você pode:\n- conduzir o processo da compra ao pagamento de um serviço, monitorando a conformidade e as pendências\n- analisar dados de gastos para encontrar compras fora de contrato e economias\n- melhorar o processo e os controles com colegas das finanças", "expert": "Você pode:\n- definir a política, os controles e os sistemas de compra ao pagamento da organização\n- liderar a transição para compras e faturamento totalmente eletrônicos" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/c7d64df4-7af3-4269-add6-97833bd5448e", "label": "manage purchasing cycle", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/73225018-7139-433b-bdba-2b90774761d9", "label": "issue purchase orders", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/bc067d2e-e151-408f-8e34-24effd2b7fd6", "label": "use e-procurement", "match": "close" } ] }, { "id": "pcf:quality-assurance-of-data-and-analysis", "slug": "pcf-quality-assurance-of-data-and-analysis", "name": "Quality assurance of data and analysis", "description": "Quality assurance of data and analysis involves sorting and cleansing information so that any conclusions based on it can be made with confidence.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- describe some basic data issues and how to check that data and analysis look right\n- explain the concept of data being fit for purpose, and the context of the data\n- describe some methods for preparing data for analysis\n- describe quality assurance processes", "working": "You can:\n- identify appropriate ways to collect, collate and prepare data\n- decide if data and analysis is accurate and fit for purpose\n- perform data preparation and cleansing with limited guidance\n- undertake quality assurance processes\n- peer-review colleagues’ outputs from data analysis to ensure quality", "practitioner": "You can:\n- set up a system to get data ready for use\n- specify how data should be cleansed and prepared\n- bring data together from different sources\n- communicate the limitations of data", "expert": "You can:\n- set up tools and systems for effectively assuring data and analysis across multiple teams\n- use appropriate approaches for verifying and validating data and analysis\n- influence senior stakeholders over data and analysis approaches\n- coach and mentor others in assuring data and analysis" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/713fb616-118e-40bc-9366-4a69879a49d5", "label": "implement data quality processes", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/cc7370dd-69fa-4c67-a96f-d4d135d38700", "label": "data quality assessment", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/50b100ea-74fd-4706-99db-3e4ca55e51b8", "label": "perform data cleansing", "match": "narrow" } ] }, { "id": "ig-records-retention", "slug": "retenção-e-descarte-de-registros", "name": "Retenção e descarte de registros", "description": "Aplicar tabelas de temporalidade a registros em papel e digitais e arquivá-los ou destruí-los com segurança no momento certo, com trilha de auditoria.", "source": "reference", "file": "clinical-ig.yaml", "levels": { "awareness": "Você pode:\n- explicar por que os registros são guardados por prazos definidos e depois destruídos ou arquivados\n- seguir os procedimentos de armazenamento e de movimentação de registros", "working": "Você pode:\n- aplicar a tabela de temporalidade aos registros e sinalizar os que estão para revisão\n- preparar registros para arquivamento ou destruição segura e manter a trilha de auditoria", "practitioner": "Você pode:\n- conduzir o programa de retenção e descarte de um serviço de registros\n- orientar as equipes sobre a retenção de novos tipos de registro, inclusive digitais\n- auditar o cumprimento das tabelas de temporalidade", "expert": "Você pode:\n- definir a política e a tabela de temporalidade da organização\n- planejar a preservação de longo prazo dos registros digitais\n- resolver questões complexas de retenção, como bloqueios legais e inquéritos" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/2e040fb0-66b9-4529-bec6-466472b60773", "label": "archive healthcare users' records", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/caea6ac9-3972-42c4-9be6-042fe3e426f5", "label": "manage archive", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/fa3e5cec-703e-4d46-b3bb-e8a89540ab54", "label": "manage digital archives", "match": "narrow" } ] }, { "id": "hr-recruitment-and-selection", "slug": "recrutamento-e-seleção", "name": "Recrutamento e seleção", "description": "Atrair, avaliar e contratar pessoas com justiça e eficiência, do desenho do cargo e da divulgação à triagem, à avaliação, à oferta e às verificações pré-admissionais.", "source": "reference", "file": "human-resources.yaml", "levels": { "awareness": "Você pode:\n- explicar as etapas do processo de recrutamento da organização\n- seguir as regras de recrutamento justo e seguro, incluindo as verificações pré-admissionais", "working": "Você pode:\n- conduzir campanhas de recrutamento no sistema de acompanhamento de candidaturas\n- apoiar gestores com anúncios, triagem e organização de entrevistas\n- concluir as verificações pré-admissionais e fazer ofertas condicionais", "practitioner": "Você pode:\n- orientar gestores sobre o desenho do cargo, os métodos de seleção e a avaliação justa\n- desenhar avaliações para funções especializadas, como exercícios técnicos para funções digitais\n- analisar dados de recrutamento para melhorar o tempo de contratação, a qualidade e a diversidade\n- gerir a experiência dos candidatos e a marca empregadora", "expert": "Você pode:\n- definir a estratégia e os padrões de serviço de recrutamento da organização\n- liderar a escolha e o uso de tecnologias e agências de recrutamento\n- garantir que o recrutamento seja inclusivo e legal em toda a organização" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/496932f1-0b6b-4f73-9432-d95c7ddcd43b", "label": "recruit employees", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/65715f7a-c791-416b-b88a-2933a1c81647", "label": "recruit personnel", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/66d47084-9437-48b2-819b-c4c8214ed650", "label": "interview people", "match": "narrow" } ] }, { "id": "clin-professional-practice", "slug": "prática-clínica-registrada-no-digital", "name": "Prática clínica registrada no digital", "description": "Trazer conhecimento e julgamento clínicos atuais e registrados para o trabalho digital, cumprindo as normas, a ética e os deveres de revalidação de uma profissão clínica.", "source": "reference", "file": "clinical-ig.yaml", "levels": { "awareness": "Você pode:\n- explicar as normas profissionais que se aplicam a um profissional clínico registrado\n- reconhecer quando uma questão exige um parecer clínico", "working": "Você pode:\n- aplicar o seu conhecimento clínico ao trabalho digital dentro do seu âmbito de prática\n- manter atualizados o seu registro e o seu desenvolvimento profissional contínuo\n- dar pareceres clínicos sobre fluxos de trabalho, conteúdo e segurança", "practitioner": "Você pode:\n- fazer julgamentos clínicos sólidos sobre o efeito dos serviços digitais no cuidado\n- questionar com segurança práticas inseguras, em contextos digitais ou clínicos\n- apoiar outros profissionais clínicos a aplicar suas normas profissionais ao trabalho digital", "expert": "Você pode:\n- liderar as normas profissionais clínicas do trabalho digital da organização\n- atuar como voz clínica sênior nas decisões sobre segurança e cuidado dos pacientes\n- apoiar a revalidação e o desenvolvimento profissional de clínicos em funções digitais" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/33c01497-8264-4773-81dd-6096ad512f02", "label": "health care occupation-specific ethics", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/76395873-7fe2-4f9a-b4b6-9932f8cbd0b4", "label": "follow clinical guidelines", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/ecee574b-4332-4cb4-b81c-d7ac71a0e2e2", "label": "apply good clinical practices", "match": "broad" } ] }, { "id": "pcf:research-and-innovation", "slug": "pcf-research-and-innovation", "name": "Research and innovation", "description": "Keeping actively informed of industry developments to make creative and cost-effective use of emerging technologies and tools, aligned with business goals and user needs.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- advise on developments to security properties in technology\n- identify new technologies and design their use in a business context", "practitioner": "You can:\n- contribute to and inform developments on security properties in technology\n- identify new technologies and design the use of these in the business context across the organisation\n- engage with the broader security community", "expert": "This skill level is currently not defined." }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/7a17d7ce-01a2-4746-bbcc-22ffe22fa16e", "label": "monitor technology trends", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/20c920d4-7ff7-4676-ba61-3f04490d9416", "label": "keep up with the latest information systems solutions", "match": "close" } ] }, { "id": "pcf:research-management-leadership-and-assurance", "slug": "pcf-research-management-leadership-and-assurance", "name": "Research management, leadership and assurance", "description": "Leadership and guidance involves providing effective leadership and management through team motivation, decision making, risk management, mediation and professional development", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the importance of working to a user research plan and of following standards for user research", "working": "You can:\n- ensure research has a clearly defined scope and purpose\n- get advice or support from someone more experienced when you need help to ensure research is defined before it starts\n- build your understanding of good practice standards for user research\n- improve your practice through reflection and feedback", "practitioner": "You can:\n- evaluate the quality of research against accepted professional standards for user research\n- explain what good user research practice involves\n- give constructive feedback to other user researchers to ensure work meets good practice standards", "expert": "You can:\n- establish and align user research programmes and teams to meet organisational goals\n- synthesise findings from research programmes, producing strategic insights to inform the organisation’s roadmap\n- set and assure good practice user research standards for the organisation, including ethics and safeguarding\n- assure user research quality across the organisation" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/f88cb903-83a2-44a3-98a8-e72180ec37a9", "label": "plan research process", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/39f67488-cfd3-4370-8d7e-da98163102d9", "label": "evaluate research activities", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/75d8e5d9-bef3-418b-9011-01bff9f27207", "label": "lead others", "match": "narrow" } ] }, { "id": "hr-reward-and-job-evaluation", "slug": "remuneração-e-avaliação-de-funções", "name": "Remuneração e avaliação de funções", "description": "Aplicar as regras de pagamento e de remuneração e avaliar as funções de forma consistente por um esquema de avaliação de funções, para enquadrá-las na faixa correta.", "source": "reference", "file": "human-resources.yaml", "levels": { "awareness": "Você pode:\n- explicar como funcionam as faixas salariais, os avanços e os adicionais\n- explicar que as funções são enquadradas por avaliação de funções, e não pela pessoa que as exerce", "working": "Você pode:\n- aplicar regras de pagamento, como salário inicial, proteção salarial e adicionais\n- verificar se as descrições de funções estão completas antes de seguirem para avaliação\n- participar de comissões de avaliação de funções como membro treinado", "practitioner": "Você pode:\n- liderar comissões de avaliação de funções e verificações de consistência\n- orientar o enquadramento de funções novas e alteradas, incluindo funções digitais e de dados\n- orientar sobre adicionais de recrutamento e de retenção, com base em evidências de mercado", "expert": "Você pode:\n- definir a estratégia de remuneração da organização dentro da estrutura salarial acordada\n- garantir a integridade da avaliação de funções em toda a organização\n- liderar revisões de igualdade salarial e agir sobre seus achados" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/6789defa-dc57-42a8-b2ed-2b8c349aa3e2", "label": "determine salaries", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/a4e50b95-8962-4408-81f9-f5de71461276", "label": "calculate employee benefits", "match": "narrow" } ] }, { "id": "data-ai-assurance", "slug": "ia-segura-e-justa-na-saúde", "name": "IA segura e justa na saúde", "description": "Garantir que os modelos estatísticos, de aprendizado de máquina e de IA usados na saúde e nos cuidados sejam seguros, justos, explicáveis e monitorados, incluindo a verificação de vieses entre grupos de pacientes e o cumprimento da regulamentação de dispositivos médicos e de IA.", "source": "reference", "file": "data-testing.yaml", "levels": { "awareness": "Você pode:\n- explicar como um modelo pode prejudicar pacientes, por exemplo por viés, deriva ou excesso de confiança no seu resultado\n- explicar por que os modelos precisam ser validados na população com a qual serão usados", "working": "Você pode:\n- medir o desempenho do modelo em diferentes grupos de pacientes e comunicar eventuais diferenças\n- documentar o uso pretendido de um modelo, seus dados de treinamento e seus limites conhecidos, por exemplo em um cartão do modelo\n- contribuir com evidências sobre um modelo para um dossiê de segurança clínica", "practitioner": "Você pode:\n- planejar com colegas clínicos a validação, a avaliação de vieses e o monitoramento em produção de um modelo\n- decidir quando um modelo precisa ser retreinado, restringido ou retirado\n- orientar as equipes sobre quando um modelo pode ser regulamentado como dispositivo médico e quais evidências ele exige", "expert": "Você pode:\n- definir os padrões da organização para a garantia e o monitoramento da IA no cuidado\n- liderar a garantia de modelos de alto risco antes e depois da implantação\n- representar a organização perante reguladores e parceiros em matéria de IA segura e justa" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/e465a154-93f7-4973-9ce1-31659fe16dd2", "label": "principles of artificial intelligence", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/e9575f7f-053a-439e-8074-f93df3334e92", "label": "data ethics", "match": "broad" } ] }, { "id": "security-operations", "slug": "operações-de-segurança", "name": "Operações de segurança", "description": "Monitorar sistemas em busca de ameaças à segurança, fazer a triagem de alertas, investigar eventos e responder a incidentes cibernéticos, usando ferramentas como SIEM e detecção em endpoints.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "Você pode:\n- explicar ameaças cibernéticas comuns, como phishing e ransomware\n- comunicar um evento de segurança suspeito", "working": "Você pode:\n- monitorar alertas e fazer a triagem com base em roteiros operacionais\n- reunir evidências e escalar eventos\n- ajustar regras simples de detecção com orientação", "practitioner": "Você pode:\n- investigar e conter incidentes de segurança\n- escrever regras de detecção e conduzir buscas de ameaças\n- melhorar roteiros operacionais e ferramentas após incidentes", "expert": "Você pode:\n- liderar o serviço de operações de segurança e sua estratégia\n- liderar a resposta a grandes incidentes cibernéticos\n- trabalhar com agências nacionais de segurança e parceiros" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/8181aa4c-42bc-4036-a3d2-5cb6bbb34239", "label": "handle cybersecurity incidents", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/5898d99a-62a4-4e10-a2e3-0d815ce44248", "label": "cyber attack counter-measures", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/501537a7-9d63-491d-ae02-09f04767ff1e", "label": "attack vectors", "match": "narrow" } ] }, { "id": "pcf:security-technology", "slug": "pcf-security-technology", "name": "Security technology", "description": "Security technology involves understanding security architectures and identifying vulnerabilities to prevent and respond to cyber breaches.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- describe some security architectures\n- explain why security technology is important", "working": "You can:\n- explain the effect of vulnerabilities on current and future designs\n- share information on a range of systems, but may specialise in one", "practitioner": "This skill level is currently not defined.", "expert": "You can:\n- explain complex system architectures\n- identify and explain how easy or difficult it will be to exploit vulnerabilities\n- lead and influence security technology in the security industry" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/dad7e408-162f-46a4-8567-db560e19e2fc", "label": "identify ICT system weaknesses", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/5898d99a-62a4-4e10-a2e3-0d815ce44248", "label": "cyber attack counter-measures", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/501537a7-9d63-491d-ae02-09f04767ff1e", "label": "attack vectors", "match": "narrow" } ] }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "name": "Service focus", "description": "Service focus involves overseeing the whole service life cycle, including the design, development, deployment and operation of a service.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of different products and services", "working": "You can:\n- take inputs and establish coherent frameworks that work", "practitioner": "You can:\n- see the bigger picture by taking groups of services and investigating how to get the best of underlying services", "expert": "You can:\n- maintain focus on the entire life cycle of the service and ensure it’s at the forefront of readiness activities\n- understand and communicate service benefits to end users\n- ensure that service focus is championed within your team and actively recommend its adoption" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/09f2f811-a3fb-4de3-a70f-6420a6935575", "label": "systems development life-cycle", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/1d86f05e-e9cc-40ce-99d8-2b21cc71b16b", "label": "solution deployment", "match": "narrow" } ] }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "name": "Service management framework knowledge", "description": "IT service management involves identifying, prioritising and implementing IT services, ensuring the organisation gets maximum value for money.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show you have a Level 3 service management framework qualification", "working": "You can:\n- show you have a Level 3 service management framework qualification\n- demonstrate knowledge of the life cycle or capability elements of ITIL (Information Technology Infrastructure Library)", "practitioner": "You can:\n- show you have an expert certificate in the service management framework qualification", "expert": "You can:\n- show you have an expert certificate in the service management framework qualification\n- demonstrate an industry understanding of how to implement the framework into numerous environments" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/d12e9d68-84c5-444e-aa98-d36533bf03f6", "label": "apply operations for an ITIL-based environment", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/fafe0b9d-dbd9-46bd-b770-26299539ce66", "label": "ICT process quality models", "match": "narrow" } ] }, { "id": "pcf:service-support", "slug": "pcf-service-support", "name": "Service support", "description": "Service support involves fixing service faults and maintaining the underlying infrastructure, ensuring processes are in place to keep the service running efficiently.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- help with the investigation and fixing of service faults, completing defined activities under direction", "working": "You can:\n- help fix service faults following agreed procedures\n- carry out maintenance tasks on service support infrastructure", "practitioner": "You can:\n- identify, locate and fix service faults", "expert": "You can:\n- identify, locate and fix complex service faults\n- advise others on different methodologies and types of service support" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/c2296e2e-5fef-4f24-a24f-e5b3792268be", "label": "provide ICT support", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/9e06bac6-6b91-48ca-8b7d-c1f48cdecd7c", "label": "solve ICT system problems", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/fbbcb9ab-4b95-4e57-a756-30d08b7da7a5", "label": "maintain ICT system", "match": "narrow" } ] }, { "id": "hr-skills-frameworks-and-career-pathways", "slug": "estruturas-de-competências-e-trilhas-de-carreira", "name": "Estruturas de competências e trilhas de carreira", "description": "Usar estruturas de competências e de funções, como esta referência, o UK GDaD PCF e o ESCO, para descrever funções, avaliar lacunas de competências e construir trilhas de carreira.", "source": "reference", "file": "human-resources.yaml", "levels": { "awareness": "Você pode:\n- explicar o que é uma estrutura de competências e como ela descreve funções e níveis\n- encontrar na estrutura o perfil da função e as competências de um cargo", "working": "Você pode:\n- mapear descrições de funções para as funções, os níveis e as competências da estrutura\n- apoiar equipes e gestores em autoavaliações de competências\n- manter atualizadas as informações das trilhas de carreira", "practitioner": "Você pode:\n- fazer a análise de lacunas de competências de uma equipe ou profissão e reportar os resultados\n- desenhar trilhas de carreira e caminhos de desenvolvimento com base nos níveis da estrutura\n- usar as competências da estrutura para escrever descrições de funções e avaliações consistentes", "expert": "Você pode:\n- definir como a organização usa estruturas de competências entre as profissões\n- usar dados de competências para subsidiar a estratégia de força de trabalho, aprendizagem e remuneração\n- contribuir para o desenvolvimento de estruturas compartilhadas com outras organizações" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/f1155d3f-fbca-4298-a31c-f6955653bacf", "label": "shape organisational teams based on competencies", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/714eebcb-569a-4f1b-b592-28f70b59a9ba", "label": "develop staff", "match": "broad" } ] }, { "id": "proc-social-value", "slug": "valor-social-e-contratação-sustentável", "name": "Valor social e contratação sustentável", "description": "Usar as contratações e os contratos para gerar valor social, sustentabilidade ambiental e cadeias de suprimentos justas, e medir o que os fornecedores entregam.", "source": "reference", "file": "procurement.yaml", "levels": { "awareness": "Você pode:\n- explicar o que significam valor social e contratação sustentável para a organização", "working": "Você pode:\n- incluir nas licitações perguntas padrão de valor social e sustentabilidade\n- coletar relatórios de valor social dos fornecedores", "practitioner": "Você pode:\n- definir critérios de valor social e de sustentabilidade adequados ao contrato\n- gerir os compromissos dos fornecedores, como empregos locais, qualificação e redução de carbono\n- verificar riscos nas cadeias de suprimentos, como trabalho forçado e outras violações de direitos humanos", "expert": "Você pode:\n- definir a política de valor social e de contratação sustentável da organização\n- reportar ao conselho de administração os resultados de valor social e de carbono" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/6962058d-9808-4820-a6bc-d7cabce60cde", "label": "implement sustainable procurement", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/66db424f-2abe-420d-8e5b-186607266b61", "label": "corporate social responsibility", "match": "broad" } ] }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "name": "Stakeholder relationship management", "description": "Stakeholder relationship management involves building trust, managing stakeholder expectations and communications, and remaining focused on user needs.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- describe who your stakeholders are and the importance of managing relationships with them\n- explain what your stakeholders find important and why", "working": "You can:\n- identify important stakeholders and communicate with them clearly and regularly\n- tailor communication to stakeholders' needs and work with them to build relationships while meeting user needs\n- build and reach consensus with stakeholders\n- work to improve stakeholder relationships using evidence to explain decisions", "practitioner": "You can:\n- work with the team to develop and maintain an understanding of stakeholders\n- work with the team to develop and implement stakeholder communications strategies\n- identify and resolve issues, influence stakeholders and manage relationships effectively\n- build long-term strategic relationships and communicate clearly and regularly with stakeholders", "expert": "You can:\n- direct the stakeholder relationship strategy for your teams\n- ensure stakeholder's objectives are set and support teams to meet them\n- influence and negotiate with senior stakeholders to resolve issues and enable progress" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/1af2db15-2af9-44dd-9639-bf1fc69d4c34", "label": "manage relationships with stakeholders", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/eade4171-3d57-4fb2-9518-44d5a1da4ff5", "label": "build trust", "match": "narrow" } ] }, { "id": "pcf:stakeholder-relationship-management-it-operations", "slug": "pcf-stakeholder-relationship-management-it-operations", "name": "Stakeholder relationship management (IT operations)", "description": "Stakeholder relationship management involves managing stakeholder requirements and communications throughout a project, while remaining focused on the user needs.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- understand who your stakeholders are, what evidence is relevant to them and the importance of managing relationships with them", "working": "You can:\n- identify important stakeholders and communicate with them clearly and regularly\n- tailor communication to stakeholders' needs and work with them to build relationships, while also meeting user needs\n- build and reach consensus\n- work to improve stakeholder relationships, using evidence to explain decisions made", "practitioner": "You can:\n- negotiate with and influence stakeholders, and manage relationships effectively\n- influence decisions, deal with challenging situations and remove blockers\n- build long-term strategic relationships and communicate clearly and regularly with stakeholders, supporting mutual needs and commitments while focusing on user needs", "expert": "You can:\n- manage long-term strategic relationships with stakeholders, identifying where new connections need to be made and existing ones nurtured\n- direct the strategic approach for stakeholder relationships, establishing stakeholder objectives and ensuring these are clearly represented\n- act as a point of escalation if stakeholder relationships break down or become challenging for more junior members of the team\n- influence important senior stakeholders and arbitrate when blockers are escalated\n- facilitate discussions across high risk and complex areas or projects under constrained timelines" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/1af2db15-2af9-44dd-9639-bf1fc69d4c34", "label": "manage relationships with stakeholders", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/477173ca-5fc2-406b-9122-95d92811f284", "label": "communicate with stakeholders", "match": "close" } ] }, { "id": "pcf:strategic-cyber-security-planning", "slug": "pcf-strategic-cyber-security-planning", "name": "Strategic cyber security planning", "description": "A senior leadership skill. You can:\n- determine the right balance between the organisation's cyber and information security capabilities, acceptable level of risk and speed of technology progress\n- decide areas that need security investment\n- create a security roadmap that enables the organisation to achieve its objectives\nExamples of leadership using this skill:\n- explaining the mutual benefits of the security strategy to a range of stakeholders and teams to bring them onboard\n- advising other leaders on how to integrate security requirements in their strategies\n- ensuring security is part of all the organisation's initiatives, despite competing priorities\n- gaining support for investment in security from other leaders", "source": "pcf", "file": "", "levels": { "awareness": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- determine the right balance between the organisation's cyber and information security capabilities, acceptable level of risk and speed of technology progress\n- decide areas that need security investment\n- create a security roadmap that enables the organisation to achieve its objectives\nExamples of leadership using this skill:\n- explaining the mutual benefits of the security strategy to a range of stakeholders and teams to bring them onboard\n- advising other leaders on how to integrate security requirements in their strategies\n- ensuring security is part of all the organisation's initiatives, despite competing priorities\n- gaining support for investment in security from other leaders", "working": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- determine the right balance between the organisation's cyber and information security capabilities, acceptable level of risk and speed of technology progress\n- decide areas that need security investment\n- create a security roadmap that enables the organisation to achieve its objectives\nExamples of leadership using this skill:\n- explaining the mutual benefits of the security strategy to a range of stakeholders and teams to bring them onboard\n- advising other leaders on how to integrate security requirements in their strategies\n- ensuring security is part of all the organisation's initiatives, despite competing priorities\n- gaining support for investment in security from other leaders", "practitioner": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- determine the right balance between the organisation's cyber and information security capabilities, acceptable level of risk and speed of technology progress\n- decide areas that need security investment\n- create a security roadmap that enables the organisation to achieve its objectives\nExamples of leadership using this skill:\n- explaining the mutual benefits of the security strategy to a range of stakeholders and teams to bring them onboard\n- advising other leaders on how to integrate security requirements in their strategies\n- ensuring security is part of all the organisation's initiatives, despite competing priorities\n- gaining support for investment in security from other leaders", "expert": "*Senior leadership skill: the UK GDaD PCF defines it with one statement, not by level.*\nYou can:\n- determine the right balance between the organisation's cyber and information security capabilities, acceptable level of risk and speed of technology progress\n- decide areas that need security investment\n- create a security roadmap that enables the organisation to achieve its objectives\nExamples of leadership using this skill:\n- explaining the mutual benefits of the security strategy to a range of stakeholders and teams to bring them onboard\n- advising other leaders on how to integrate security requirements in their strategies\n- ensuring security is part of all the organisation's initiatives, despite competing priorities\n- gaining support for investment in security from other leaders" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/3579208e-49b3-4ce4-98e7-20e41b1ce8d4", "label": "develop information security strategy", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/11eebd42-44ab-401d-8a2c-bdb9fc9beb50", "label": "information security strategy", "match": "close" } ] }, { "id": "pcf:strategic-design-and-business-change", "slug": "pcf-strategic-design-and-business-change", "name": "Strategic design and business change", "description": "Strategy involves creating a plan to achieve a team or organisation's objectives.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "This skill level is currently not defined.", "practitioner": "You can:\n- demonstrate a good understanding of business issues, events and activities, and their short to long term impact\n- support defining principles, patterns, standards, policies, roadmaps and vision statements\n- effectively focus on outcomes rather than solutions\n- help to develop, maintain or update strategy in response to feedback and findings", "expert": "You can:\n- demonstrate a strong understanding of business issues, events and activities and their short to long term impact\n- define principles, patterns, standards, policies, roadmaps and vision statements\n- effectively focus on outcomes rather than solutions and activities\n- develop, maintain or update strategy in response to feedback and findings" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/6c870993-9341-438b-91c0-c7fe4f96d8f5", "label": "apply strategic thinking", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/949ced5f-7536-4614-ac60-563ffc91a2f2", "label": "strategic planning", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/3c03ee71-4a23-448f-b79e-81fd75d27dca", "label": "apply change management", "match": "narrow" } ] }, { "id": "pcf:strategic-ownership", "slug": "pcf-strategic-ownership", "name": "Strategic ownership", "description": "Strategic ownership involves thinking holistically, and creating and owning an end to end plan to achieve set objectives.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain how you make decisions that are aligned to the strategy of your organisation\n- explain the importance of having a strategy", "working": "You can:\n- engage and work with users, stakeholders and others to develop a strategy and vision\n- ensure the strategy sets out the value, benefits and outcomes needed to justify investment in the feature, product or service\n- regularly review and iterate the strategy", "practitioner": "You can:\n- ensure that the vision and strategy deliver the intended benefits and policy intent, and use evidence to challenge this when needed\n- work with stakeholders to get agreement on the strategic approach, build trust and adapt based on feedback\n- proactively review and iterate the strategy based on user and organisation insights", "expert": "You can:\n- support and coach others in creating and implementing a successful long-term strategy and tactical approach that others agree with\n- influence and persuade stakeholders to support delivery of the strategy\n- support with strategic decision making\n- ensure strategic alignment across the organisation" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/949ced5f-7536-4614-ac60-563ffc91a2f2", "label": "strategic planning", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/d56e2c2f-3e01-4b76-a7bb-ecb6d430172f", "label": "think holistically", "match": "narrow" } ] }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "name": "Strategic thinking", "description": "Strategic thinking involves creating a plan to achieve a team or organisation's objectives.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the strategic context of your work and why it is important\n- support strategic planning in an administrative capacity", "working": "You can:\n- work within a strategic context and communicate how activities meet strategic goals\n- contribute to the development of strategy and policies", "practitioner": "You can:\n- define strategies and policies, providing guidance to others on working in the strategic context\n- evaluate current strategies to ensure business requirements are being met and exceeded where possible", "expert": "You can:\n- lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/6c870993-9341-438b-91c0-c7fe4f96d8f5", "label": "apply strategic thinking", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/949ced5f-7536-4614-ac60-563ffc91a2f2", "label": "strategic planning", "match": "close" } ] }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "name": "Strategy design", "description": "Strategy involves creating a plan to achieve a team or organisation's objectives.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain how organisational objectives link to designing strategy\n- describe the purpose and application of strategy, standards, patterns, policies, roadmaps, vision, and mission statements", "working": "You can:\n- support the development of a strategy or vision that aligns with organisational objectives\n- challenge requirements and assumptions, and identify opportunities to develop strategy\n- support the implementation of a strategy or vision, for example, by using a roadmap or plan\n- use architectural principles, patterns, and constraints when appropriate", "practitioner": "You can:\n- define strategies or visions across teams that align with organisational objectives\n- direct the implementation of a strategy or vision, for example, by creating roadmaps or plans\n- define architectural principles and patterns\n- develop or maintain strategy in response to feedback and findings", "expert": "You can:\n- define and connect strategies or visions across the organisation or wider government\n- enable the implementation of strategies or visions across the organisation or wider government, for example, by advocating for resources and removing blockers" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/ba2c6181-b036-40b4-8f6d-51499463ccbb", "label": "develop company strategies", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/949ced5f-7536-4614-ac60-563ffc91a2f2", "label": "strategic planning", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/f7b5d916-52f0-4865-b6a6-e1a3b711cb5e", "label": "implement strategic planning", "match": "narrow" } ] }, { "id": "proc-supplier-relationship-management", "slug": "gestão-do-relacionamento-com-fornecedores", "name": "Gestão do relacionamento com fornecedores", "description": "Construir relacionamentos estratégicos com fornecedores-chave para gerir riscos, melhorar o desempenho e desenvolver produtos e serviços ao longo do tempo.", "source": "reference", "file": "procurement.yaml", "levels": { "awareness": "Você pode:\n- explicar por que bons relacionamentos com fornecedores importam para serviços dos quais os pacientes dependem\n- tratar os fornecedores com profissionalismo e registrar os contatos", "working": "Você pode:\n- manter atualizados os contatos dos fornecedores, as vias de escalonamento e os registros\n- verificar a saúde financeira e os seguros dos fornecedores em relação aos requisitos", "practitioner": "Você pode:\n- segmentar fornecedores por risco e valor e planejar como gerir cada grupo\n- conduzir revisões estratégicas com fornecedores-chave, incluindo o roteiro e os planos de melhoria\n- gerir riscos de fornecedores, como falência, incidentes cibernéticos e problemas na cadeia de suprimentos", "expert": "Você pode:\n- definir a estratégia de relacionamento com fornecedores da organização\n- liderar as relações executivas com fornecedores estratégicos\n- liderar a resposta quando um fornecedor crítico falha" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/3cd35f5d-ce6d-4f14-9a09-53d7a28d834c", "label": "maintain relationship with suppliers", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/fe1ec582-d63b-466c-9149-e7fc4fe93e22", "label": "supplier management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/96ec2d53-4f41-4172-8ef2-70742c4bb540", "label": "assess supplier risks", "match": "narrow" } ] }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "name": "Systems design", "description": "Systems design involves creating the specification and design of systems to meet defined business needs.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- assist as part of a team in the design of components of larger systems", "working": "You can:\n- translate logical designs into physical designs\n- produce detailed designs\n- effectively document all work using required standards, methods and tools, including prototyping tools where appropriate\n- design systems characterised by managed levels of risk, manageable business and technical complexity, and meaningful impact\n- work with well understood technology and identify appropriate patterns", "practitioner": "You can:\n- design systems characterised by medium levels of risk, impact, and business or technical complexity\n- select appropriate design standards, methods and tools, and ensure they are applied effectively\n- review the systems designs of others to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology", "expert": "You can:\n- design systems characterised by high levels of risk, impact, and business or technical complexity\n- control system design practice within an enterprise or industry architecture\n- influence industry-based models for the development of new technology applications\n- develop effective implementation and procurement strategies, consistent with business needs\n- ensure adherence to relevant technical strategies, policies, standards and practices" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/fae27053-8924-4bfd-b565-c9fe502044c9", "label": "system design", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/a47d194d-0ffd-4aaa-b695-fbbe0255000e", "label": "design information system", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/d9e5349e-8791-49c2-8ba4-839fdd1606c2", "label": "define technical requirements", "match": "narrow" } ] }, { "id": "pcf:systems-design-frontend-developer", "slug": "pcf-systems-design-frontend-developer", "name": "Systems design (frontend developer)", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- assist as part of a team in the design of components of larger systems", "working": "You can:\n- translate agreed designs into working user interfaces following modern standards\n- manage and document technical complexity to make sure work is easily maintained and reusable", "practitioner": "You can:\n- translate agreed designs into working user interfaces following modern standards\n- manage and document technical complexity to make sure work is easily maintained and reusable\n- work with well-understood technology and can identify appropriate patterns to make effective use of technologies’ best features", "expert": "You can:\n- design systems characterised by high levels of risk and technical complexity\n- manage and document technical complexity to make sure work is easily maintained and reusable\n- select the appropriate standards, methods and tools, and make sure they are applied effectively\n- ensure others follow relevant technical strategies, policies, standards and practices\n- work with well understood technology and can identify appropriate patterns to make effective use of technologies’ best features" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/3bddfd7c-ab6d-40c2-883d-5e97fb7640ba", "label": "create software design", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/fd33c66c-70c4-40e6-b87c-5495bd3bf26e", "label": "design user interface", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/1019423b-3368-4f83-b24f-19e5fa23e816", "label": "software UI design patterns", "match": "narrow" } ] }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "name": "Systems integration", "description": "Systems integration involves identifying points of connection between different systems and processes, or opportunities to combine them, and designing how the components communicate.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the process and principles of integrating systems.\n- describe challenges of designing, building and testing interfaces between systems", "working": "You can:\n- build and test simple interfaces between systems\n- work on more complex integration as part of a wider team", "practitioner": "You can:\n- define the integration build\n- co-ordinate build activities across systems\n- understand how to undertake and support integration testing activities", "expert": "You can:\n- establish standards and procedures across a service product life cycle, including the development product life cycle, and can ensure that practitioners adhere to these\n- manage resources to ensure that the systems integration function works effectively" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/6fa1c2c0-a012-4ca0-9642-e01569ba322c", "label": "ICT system integration", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/ed8de897-adbe-4f0e-b4d2-534953e64c72", "label": "integrate system components", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/f6868852-9bf6-4899-a5d6-5f9532fb877d", "label": "design component interfaces", "match": "narrow" } ] }, { "id": "pcf:systems-integration-frontend-developer", "slug": "pcf-systems-integration-frontend-developer", "name": "Systems integration (frontend developer)", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of how to build static assets from source code\n- explain how browsers use and present static assets to the end users, and how different versions of an interface can be delivered for different browsers and devices", "working": "You can:\n- build static assets from source code and test that the resulting user interface works as expected when delivered over the internet\n- work on integration tests and support configuration of the network part of the system as part of a wider team", "practitioner": "You can:\n- define the static assets build\n- co-ordinate all aspects of the integration and take responsibility for the tests around the user interface\n- configure the part of the system that uses the network and test that it works as expected", "expert": "This skill level is currently not defined." }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/ed8de897-adbe-4f0e-b4d2-534953e64c72", "label": "integrate system components", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/04fe962b-4017-4eb7-9139-7d69b6922bc9", "label": "use an application-specific interface", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/f84a433f-34f1-4083-b0a3-24802623509c", "label": "web services", "match": "narrow" } ] }, { "id": "hr-talent-attraction", "slug": "atração-e-busca-de-talentos", "name": "Atração e busca de talentos", "description": "Encontrar e engajar pessoas com competências escassas, como especialistas em digital, dados e tecnologia, por meio da marca empregadora, da busca direta, de redes de contatos e de trilhas de início de carreira.", "source": "reference", "file": "human-resources.yaml", "levels": { "awareness": "Você pode:\n- explicar quais competências são difíceis de recrutar e por quê\n- divulgar vagas pelos canais e redes da organização", "working": "Você pode:\n- escrever anúncios que atraiam candidatos especializados, em linguagem clara\n- buscar candidatos em sites de vagas, redes profissionais e bancos de talentos\n- apoiar eventos, como feiras de carreira e dias de portas abertas", "practitioner": "Você pode:\n- construir funis e comunidades de talentos para funções escassas de digital e de dados\n- dar forma à proposta de valor ao empregado com as equipes contratantes\n- usar dados de mercado sobre remuneração e oferta para aconselhar sobre funções de difícil preenchimento\n- desenvolver trilhas de início de carreira, como aprendizagem profissional e programas de trainees", "expert": "Você pode:\n- definir a estratégia de atração de talentos e a marca empregadora da organização\n- trabalhar com parceiros, como universidades e outros empregadores, para ampliar a oferta de talentos\n- liderar decisões sobre remuneração diferenciada, uso de agências e modelos alternativos de busca" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/f206e732-110c-47ce-a53f-f00c9d97c90d", "label": "talent management strategies", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/38a5c459-c591-4f76-a358-37de342bb11d", "label": "job market offers", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/5303169c-75d6-4751-9136-a4b88343388c", "label": "social media management", "match": "narrow" } ] }, { "id": "fin-tax", "slug": "tributos", "name": "Tributos", "description": "Aplicar corretamente os tributos sobre vendas, sobre o trabalho e outras regras tributárias às transações da organização e recuperar tributos quando permitido.", "source": "reference", "file": "finance.yaml", "levels": { "awareness": "Você pode:\n- reconhecer o tributo sobre vendas nas faturas e classificá-lo corretamente\n- explicar quando pedir orientação a um especialista tributário", "working": "Você pode:\n- preparar declarações e conciliações tributárias sob supervisão\n- aplicar o tratamento tributário correto a compras e receitas comuns\n- verificar, com orientação, o vínculo de trabalho de prestadores de serviços", "practitioner": "Você pode:\n- gerir as declarações e as conciliações tributárias da organização\n- orientar sobre o tratamento tributário de contratos, como licenças de software, serviços em nuvem e serviços compartilhados\n- maximizar a recuperação de tributos dentro das regras", "expert": "Você pode:\n- ser responsável pela estratégia tributária e pelo risco tributário da organização\n- liderar as conversas com a autoridade tributária sobre questões complexas\n- avaliar o efeito tributário de grandes mudanças, como novas parcerias ou atividades comerciais" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/d669af41-756c-48d9-a286-1443253f54b1", "label": "tax legislation", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/2ecf90f1-c511-464b-b26f-598d69182c70", "label": "calculate tax", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/22a173f5-868c-4d82-87e6-beed500ce070", "label": "prepare tax returns forms", "match": "narrow" } ] }, { "id": "pcf:team-dynamics-and-collaboration", "slug": "pcf-team-dynamics-and-collaboration", "name": "Team dynamics and collaboration", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the importance of team dynamics, collaboration and empowering delivery teams\n- understand the importance of feedback", "working": "You can:\n- effectively bring people together to form a motivated team\n- help to create the right environment for a team to work in and can empower them to deliver\n- recognise and deal with issues\n- help create the best team makeup depending on the situation", "practitioner": "You can:\n- identify problems or issues in the team dynamic and rectify them\n- identify issues through Agile ‘health checks’ with the team, and help to stimulate the right responses\n- engage in varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and decision stick\n- accelerate the team development cycle", "expert": "You can:\n- change organisational structures to fixable and sustainable designs\n- lead on strategy for an entire organisation, joining up business needs with innovative analysis\n- make and justify decisions characterised by high levels of risk, impact and complexity\n- effectively build consensus between organisations (private or public) or highly independent and diverse stakeholders\n- solve and unblock issues within teams or departments at the highest level\n- understand the psychology of a team and have strong mediation skills\n- coach an organisation on team dynamics and conflict resolution" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/eab3bafa-eebb-47bf-85ce-e336c5019108", "label": "team building", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/a5b0cd5c-e13a-4ab3-8d93-4d242adcfb01", "label": "teamwork principles", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/0ee94af1-b445-4973-9c3f-459fab250342", "label": "apply conflict management", "match": "narrow" } ] }, { "id": "pcf:technical-design-throughout-the-life-cycle", "slug": "pcf-technical-design-throughout-the-life-cycle", "name": "Technical design throughout the life cycle", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the purpose of creating a technical design that describes a solution\n- explain the decisions in an existing technical design", "working": "You can:\n- create technical designs characterised by managed levels of risk, impact, and complexity\n- provide guidance and support to teams using technical designs throughout the life cycle\n- adapt a technical design if needed during delivery\n- work with well-understood technology and identify appropriate patterns", "practitioner": "You can:\n- create technical designs characterised by medium risk, impact, and complexity\n- maintain appropriate quality and architectural coherence of a technical design in response to change\n- use feedback to optimise and refine technical designs throughout the life cycle", "expert": "You can:\n- create technical designs characterised by high risk, impact, and complexity\n- lead and guide others in creating technical designs that achieve organisational objectives\n- use feedback to optimise and refine standards for technical designs throughout the life cycle" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/f7e2eb04-3e50-4561-bce1-7e51a1fec308", "label": "define software architecture", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/09f2f811-a3fb-4de3-a70f-6420a6935575", "label": "systems development life-cycle", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/d9e5349e-8791-49c2-8ba4-839fdd1606c2", "label": "define technical requirements", "match": "narrow" } ] }, { "id": "pcf:technical-specialism", "slug": "pcf-technical-specialism", "name": "Technical specialism", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- assist in technical support activities and carry out agreed or routine maintenance and administration tasks", "working": "You can:\n- use management system software and tools\n- use logical schemata to investigate problems, collect performance statistics and create reports\n- carry out the routine configuration, installation and reconfiguration of database and related products\n- optimise performance and forecast resource needs", "practitioner": "You can:\n- draft and maintain procedures and documentation\n- set standards for the definition, security and integrity of objects, and ensure conformity to these standards", "expert": "You can:\n- understand the direction of future technologies\n- deliver a model to support and maintain those future technologies and any databases that coexist in the current environment" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/0868eef3-2213-4572-9343-74931345a7d3", "label": "administer ICT system", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/fbbcb9ab-4b95-4e57-a756-30d08b7da7a5", "label": "maintain ICT system", "match": "narrow" } ] }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "name": "Technical understanding", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of the relevant subject matter and a high level understanding of what it involves", "working": "You can:\n- understand the core technical concepts related to the role, and apply them with guidance", "practitioner": "You can:\n- show a thorough understanding of the technical concepts required for the role, and can explain how these fit into the wider technical landscape", "expert": "You can:\n- anticipate and advise on future technology changes that present opportunities for the product or programme" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/d0c6d77e-cb25-4770-bf77-2073fc5f7523", "label": "ICT infrastructure", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/cbe2c304-1e7d-489a-97d9-a7d3e37a9db6", "label": "apply ICT systems theory", "match": "broad" } ] }, { "id": "pcf:technical-understanding-accessibility", "slug": "pcf-technical-understanding-accessibility", "name": "Technical understanding (accessibility)", "description": "Accessibility involves ensuring your service can be used by as many people as possible, including those with impaired vision, motor difficulties, cognitive impairments, learning disabilities and deafness.", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- demonstrate knowledge of some details of the standards and legislation, and know where to find more information\n- demonstrate knowledge of basic HTML, CSS, and JavaScript and related common accessibility issues\n- perform basic automated and manual checks on websites and documents, and can communicate findings and fixes\n- be an advocate for the people affected by accessibility barriers within the context of your work\n- demonstrate knowledge of using some assistive technology", "practitioner": "You can:\n- demonstrate knowledge and communicate the requirements of accessibility standards and legislation\n- advocate appropriate technical solutions to a range of accessibility issues\n- perform detailed audits of websites, services and documents, and document findings clearly for others to work from\n- be an advocate for the people affected by accessibility barriers across the department\n- provide introductory awareness and training about accessibility\n- demonstrate confidence using one or more assistive technologies, and knowledge of others", "expert": "You can:\n- demonstrate excellent knowledge of accessibility standards and legislation, including edge cases\n- communicate requirements to a range of stakeholders\n- actively share a deep knowledge of how to select and use appropriate technology (such as ARIA, Accessible Rich Internet Applications) to provide an excellent experience\n- perform detailed audits of websites, services and documents, document findings clearly, and provide solutions for others to work from\n- understand and communicate how usability influences accessibility, and the boundary between them\n- advocate removing barriers across all your interactions\n- provide training on a range of accessibility issues\n- demonstrate confidence using a range of assistive technologies" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/3e23db60-0c3d-498a-a6ac-ffbed0ecb033", "label": "ICT accessibility standards", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/1774bd31-8893-44cf-9498-7e3d95508419", "label": "screen reader", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/8696aff0-18c0-4ba6-a4d0-9a21861b3e5e", "label": "World Wide Web Consortium standards", "match": "narrow" } ] }, { "id": "pcf:technical-understanding-performance-analyst", "slug": "pcf-technical-understanding-performance-analyst", "name": "Technical understanding (performance analyst)", "description": "Performance measurement involves collecting and interpreting data to identify how a team, product or service is performing.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of analytical tools and technologies, and can use some of them\n- show an awareness of digital technology, and have an understanding of what it involves and its impact", "working": "You can:\n- show an understanding of the core technical concepts related to the role, and can apply them", "practitioner": "You can:\n- show a deep understanding of the technical concepts required for the role and understand how they fit into the wider technical landscape\n- understand the limitations of digital technology", "expert": "You can:\n- identify opportunities to use new digital technologies to enhance analytical capability in alignment with business goals" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/1605025e-a179-421f-8f35-5b07d182a6b2", "label": "web analytics", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/5e50a0f1-4089-4df6-a15b-34b39d3aeab4", "label": "conduct performance measurement", "match": "broad" } ] }, { "id": "proc-technology-procurement", "slug": "contratação-de-tecnologia-e-de-nuvem", "name": "Contratação de tecnologia e de nuvem", "description": "Comprar software, serviços de nuvem, licenças, hardware e serviços digitais, incluindo software como serviço, modelos comerciais, licenciamento e os termos de segurança, proteção de dados e interoperabilidade de que a tecnologia de saúde precisa.", "source": "reference", "file": "procurement.yaml", "levels": { "awareness": "Você pode:\n- explicar as principais formas de comprar tecnologia, como licenças, assinaturas e serviços\n- reconhecer que os sistemas clínicos exigem verificações de segurança, de segurança clínica e de proteção de dados", "working": "Você pode:\n- comprar software, hardware e licenças padrão por meio de acordos-quadro\n- acompanhar o número de licenças, as renovações e as datas de reajuste de licenças\n- incluir nos documentos os requisitos padrão de segurança e de proteção de dados", "practitioner": "Você pode:\n- comprar nuvem, software como serviço e sistemas clínicos, escolhendo o modelo comercial adequado\n- construir requisitos com lideranças técnicas, de segurança clínica e de governança da informação\n- incluir nos contratos interoperabilidade, padrões abertos, titularidade dos dados e termos de saída\n- evitar a dependência de um fornecedor, planejando a portabilidade e a concorrência na renovação", "expert": "Você pode:\n- definir a estratégia comercial da organização para tecnologia e nuvem\n- liderar negociações de acordos corporativos e plataformas estratégicas\n- aconselhar lideranças digitais sobre os riscos comerciais das escolhas de tecnologia" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/32428b21-514b-42c2-81b5-244a7804ea74", "label": "procurement of ICT network equipment", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/31599ac3-e03c-42f8-8f08-b549af8234f2", "label": "draft procurement technical specifications", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/63f0aa84-5e4c-4eb6-8e8c-876d9feedf1f", "label": "Outsourcing model", "match": "broad" } ] }, { "id": "proc-tender-evaluation", "slug": "avaliação-de-propostas", "name": "Avaliação de propostas", "description": "Desenhar critérios e pesos de avaliação e conduzir uma avaliação justa e bem registrada de qualidade, preço e valor social.", "source": "reference", "file": "procurement.yaml", "levels": { "awareness": "Você pode:\n- explicar por que a avaliação deve seguir os critérios publicados\n- declarar conflitos de interesses antes de participar de uma avaliação", "working": "Você pode:\n- verificar a conformidade e a completude das propostas\n- apoiar os avaliadores e registrar notas e anotações de moderação\n- preparar modelos de avaliação de preço com orientação", "practitioner": "Você pode:\n- desenhar critérios de avaliação, pesos e orientações de pontuação\n- liderar a moderação e redigir relatórios de adjudicação e retornos aos proponentes\n- planejar demonstrações e testes com cenários clínicos ou de usuários para licitações de sistemas", "expert": "Você pode:\n- definir os padrões de avaliação da organização e sua abordagem de preço e qualidade\n- defender as decisões de avaliação quando forem contestadas\n- revisar avaliações de contratações de alto risco" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/8faefbc1-4745-4b3f-9889-81cd1d40b67c", "label": "evaluate tender", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/ae25d3a9-a85f-415c-a601-806013ea8229", "label": "compare contractors' bids", "match": "close" } ] }, { "id": "pcf:test-analysis", "slug": "pcf-test-analysis", "name": "Test analysis", "description": "Test analysis involves analysing information, such as requirements, user stories, designs and specifications, to identify and understand how to act on quality risks.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- describe quality characteristics and explain why they are important\n- analyse information, such as user stories, prototypes, processes and designs, with support\n- explain what might be a risk in achieving quality goals", "working": "You can:\n- work with stakeholders to determine which functional and non-functional quality characteristics add value\n- determine what to test following an agreed approach\n- identify and advocate for test needs, such as data, access and environments, with support\n- analyse information to identify risks", "practitioner": "You can:\n- lead work with stakeholders across teams to determine which functional and non-functional quality characteristics add value\n- determine if an approach needs to change based on effort and risk\n- ensure test needs are implemented early\n- use multiple techniques to analyse complex information to identify risks\n- coach others in test analysis", "expert": "You can:\n- lead and guide multiple teams in test analysis, ensuring it is implemented early in the life cycle\n- advocate for risk-based analysis to drive improvements across many teams\n- set standards and principles for test analysis across the organisation" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/f28617ad-afdd-4041-814c-216153a38998", "label": "analyse software specifications", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/be48353d-25c7-4f86-bea9-7b9e248fbc6e", "label": "interpret technical requirements", "match": "narrow" } ] }, { "id": "pcf:test-and-quality-planning", "slug": "pcf-test-and-quality-planning", "name": "Test and quality planning", "description": "Test and quality planning involves creating, following and adapting quality testing activities to ensure the quality of products, services and programmes.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain the value of quality testing approaches, plans and strategies\n- explain how different delivery methodologies affect quality testing approaches, plans and strategies\n- follow quality testing approaches, plans and strategies, with support\n- explain how to measure the effectiveness of quality testing approaches, plans and strategies, and why it’s important", "working": "You can:\n- create or adapt quality testing approaches based on risk, with some support\n- follow a quality testing strategy and contribute to its development\n- contribute to continuous improvement of quality testing approaches, plans and strategies", "practitioner": "You can:\n- work with teams to develop and implement appropriate quality testing approaches, plans and strategies\n- contribute to organisational quality testing strategies\n- implement ways to capture data to drive continuous improvement of quality testing approaches, plans and strategies\n- advocate for full team ownership of quality testing activities, encouraging early engagement", "expert": "You can:\n- create and manage multiple quality testing plans, approaches and strategies\n- lead and guide multiple teams in adopting quality testing strategy\n- advocate for early quality testing involvement in organisational delivery processes\n- guide teams across an organisation in optimising quality testing approaches, plans and strategies by using appropriate data" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/5d74614d-32c8-4ca4-9818-6980e52424b1", "label": "plan software testing", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/c7cc6dc5-d56b-4323-8e5c-47c4022f615f", "label": "quality assurance methodologies", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/22b8039c-c890-4610-9228-5527e3b98f12", "label": "set quality assurance objectives", "match": "narrow" } ] }, { "id": "pcf:test-engineering", "slug": "pcf-test-engineering", "name": "Test engineering", "description": "Test engineering involves developing test automation solutions that enable fast feedback on quality characteristics.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain why testing processes, environments and tools are important\n- follow test engineering practices and standards, with support\n- support the maintenance of automated tests and tools required for testing", "working": "You can:\n- use test engineering frameworks and tools to support testing activities\n- follow test engineering practices and standards, such as source control and continuous integration, continuous delivery (CI/CD) pipelines\n- integrate and execute tests to ensure early testing and continuous feedback\n- create and maintain automated tests, with some support\n- write and review coded solutions, with some support", "practitioner": "You can:\n- develop, standardise and extend reusable frameworks and tools to support a range of testing activities\n- guide and coach others in creating and maintaining comprehensive and reliable tests that meet standards\n- research and prepare for future testing needs, including tools, methodologies and techniques\n- maintain and adapt continuous integration, continuous delivery (CI/CD) pipelines", "expert": "You can:\n- establish and lead test engineering practices, standards and behaviours\n- influence and guide test engineering technology and tool choices across the organisation\n- advocate for the adoption and use of appropriate testing solutions, ensuring alignment with organisational goals and quality objectives" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/6a322874-e32f-4cd8-9683-badce67a7f73", "label": "develop automated software tests", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/7557f0f4-b8bc-4ac0-b91e-222ab1ba744f", "label": "tools for ICT test automation", "match": "close" } ] }, { "id": "pcf:testing", "slug": "pcf-testing", "name": "Testing", "description": "Testing involves ensuring that requirements have been fully met by using appropriate tools and techniques to verify that a product or service works.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- correctly execute test scripts under supervision\n- understand the role of testing and how it works", "working": "You can:\n- review requirements and specifications, and define test conditions\n- identify issues and risks associated with work\n- analyse and report test activities and results", "practitioner": "You can:\n- manage the planning of system and acceptance tests, co-ordinating both functional and non-functional specifications\n- provide authoritative advice and guidance on test planning\n- identify process improvements and contribute to the definition of best practice", "expert": "You can:\n- manage testing activities within development or integration activities\n- manage risks and take preventative action when risks become unacceptable\n- manage customer relations" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/913e7e83-b8f8-4574-b1ca-1b38f3fd974a", "label": "execute software tests", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/85f46538-ae70-498a-bfbc-b8ddafe96c7d", "label": "levels of software testing", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/ce354460-500e-4eaa-8e95-8f243fcea3db", "label": "manage system testing", "match": "narrow" } ] }, { "id": "fin-treasury-and-cash", "slug": "tesouraria-e-gestão-de-caixa", "name": "Tesouraria e gestão de caixa", "description": "Gerir contas bancárias, fluxo de caixa e liquidez para que a organização possa cumprir seus compromissos, dentro das regras de caixa do setor público.", "source": "reference", "file": "finance.yaml", "levels": { "awareness": "Você pode:\n- explicar por que o caixa importa tanto quanto os orçamentos\n- registrar e conciliar transações bancárias", "working": "Você pode:\n- preparar posições diárias de caixa e previsões de caixa de curto prazo\n- preparar lotes de pagamento e verificar se estão devidamente autorizados\n- conciliar contas bancárias e baixar itens sem correspondência", "practitioner": "Você pode:\n- gerir a previsão de fluxo de caixa da organização e a liberação do financiamento\n- gerir contas bancárias, meios de pagamento e controles bancários\n- planejar o caixa para pagamentos grandes ou irregulares, como licenças plurianuais de software", "expert": "Você pode:\n- definir a política de tesouraria e os arranjos bancários da organização\n- aconselhar o conselho de administração sobre liquidez e riscos de caixa\n- gerir o caixa dentro dos limites definidos pelos financiadores e pelas regras do setor público" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/781797f4-c2c3-49a4-a80d-eb81eb4f818c", "label": "liquidity management", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/658a38bd-6954-4a2a-945c-42330c5d13b9", "label": "manage corporate bank accounts", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/2d008d5a-b7bd-46f7-bbb1-5d70a0af9c84", "label": "control financial resources", "match": "broad" } ] }, { "id": "pcf:troubleshooting-and-problem-resolution", "slug": "pcf-troubleshooting-and-problem-resolution", "name": "Troubleshooting and problem resolution", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of different technology capabilities\n- demonstrate basic troubleshooting capability", "working": "You can:\n- troubleshoot and identify problems across different technology capabilities", "practitioner": "You can:\n- break a problem down into its component parts to identify and diagnose root causes\n- troubleshoot and identify problems across different technology capabilities", "expert": "You can:\n- use lateral thinking to break a problem down into its component parts to identify and diagnose root causes\n- troubleshoot and identify problems across different technology capabilities including computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS) and open source software" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/744442ac-c157-4350-8be0-ce454df4f5c5", "label": "perform ICT troubleshooting", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/9e06bac6-6b91-48ca-8b7d-c1f48cdecd7c", "label": "solve ICT system problems", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/55514865-3066-4abd-86a9-dbe45a440882", "label": "root cause analysis", "match": "narrow" } ] }, { "id": "pcf:turning-business-problems-into-data-design", "slug": "pcf-turning-business-problems-into-data-design", "name": "Turning business problems into data design", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- contribute to the design of data architecture under the direction of others", "working": "You can:\n- design data architecture by dealing with specific business problems and aligning it to enterprise-wide standards and principles\n- work within the context of well understood architecture, and identify appropriate patterns", "practitioner": "You can:\n- design data architecture that deals with problems spanning different business areas\n- identify links between problems to devise common solutions\n- work across multiple subject areas, or a single large or complicated subject area\n- produce appropriate patterns", "expert": "You can:\n- design data architecture that deals with problems across the enterprise\n- work across all organisational subject areas and internal and external programmes" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/07e51c60-763a-4335-b4ec-70a15f66d328", "label": "propose ICT solutions to business problems", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/fbafa41f-cd05-4109-a649-8b44d306d779", "label": "create data models", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/b04f377b-ee80-4b38-aca1-19d266a23b17", "label": "analyse business requirements", "match": "narrow" } ] }, { "id": "pcf:understanding-analysis-across-the-product-life-cycle", "slug": "pcf-understanding-analysis-across-the-product-life-cycle", "name": "Understanding analysis across the product life cycle", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- describe the importance of performance measures, their relation to business objectives and how they vary at different stages of the product life cycle", "working": "You can:\n- understand how the needs of the team and product vary across the product life cycle\n- ensure the team is measuring performance as appropriate for the relevant service standard phase\n- manage the delivery of services or products at different phases\n- plan and look at data requirements in future phases", "practitioner": "You can:\n- apply experience in multiple parts of the product life cycle\n- recognise when to move forward and when to stop\n- recognise the appropriate deliverables and engage the right people to meet them\n- work with other Agile delivery disciplines throughout the product life cycle\n- plan and proactively engage with stakeholders at the appropriate stage of the project\n- identify which tools and techniques should be used at each stage", "expert": "You can:\n- develop sustainable support models\n- identify and deal with potential risks across or between all stages of the product life cycle\n- coach others\n- contribute to the assessment of other teams, providing guidance and support as they move through the product life cycle phases\n- lead and champion best practice, and identify improvements to current approaches" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/2b92a5b2-6758-4ee3-9fb4-b6387a55cc8f", "label": "perform data analysis", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/21e0cad8-4eef-42be-b18b-0f8e37f0dbd0", "label": "product life-cycle", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/1605025e-a179-421f-8f35-5b07d182a6b2", "label": "web analytics", "match": "narrow" } ] }, { "id": "health-care-context", "slug": "compreensão-dos-serviços-de-saúde-e-de-cuidados", "name": "Compreensão dos serviços de saúde e de cuidados", "description": "Compreender como os serviços de saúde e de cuidados são organizados e prestados, como trabalham os profissionais clínicos e de cuidados e como os serviços digitais apoiam o cuidado de pacientes.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "Você pode:\n- descrever as principais partes do sistema de saúde e de cuidados e os serviços que a organização apoia\n- explicar por que a segurança e a confidencialidade dos pacientes importam no seu trabalho", "working": "Você pode:\n- explicar os fluxos de trabalho clínicos e de cuidados que o seu trabalho apoia\n- usar corretamente termos comuns de saúde com colegas clínicos e de cuidados\n- reconhecer quando uma mudança pode afetar o cuidado de pacientes e levar o assunto adiante", "practitioner": "Você pode:\n- analisar como um serviço se encaixa nas linhas de cuidado entre organizações\n- trabalhar com profissionais clínicos, equipes de cuidados e pacientes para dar forma aos serviços digitais\n- explicar o efeito das decisões digitais sobre o cuidado, a segurança e a carga de trabalho das equipes", "expert": "Você pode:\n- dar forma à estratégia da organização com um conhecimento profundo do sistema de saúde e de cuidados\n- representar a organização perante parceiros e líderes de saúde e de cuidados\n- antecipar como mudanças de política e de serviços afetarão os serviços digitais e o cuidado" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/9b63d92b-5a3a-46b0-b2ba-c98b39ea5aaf", "label": "health care system", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/6c252ea9-e7df-4f82-8035-7d7ee742ff0e", "label": "multi-professional cooperation in health care", "match": "narrow" } ] }, { "id": "pcf:understanding-product-delivery", "slug": "pcf-understanding-product-delivery", "name": "Understanding product delivery", "description": "Product delivery involves ensuring that a product or service is developed in a timely and cost-effective way, meeting the user needs.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- manage your contribution to tasks to fit in with the work of your wider team", "working": "You can:\n- show an awareness of the differences between delivery methods, such as Agile and waterfall, and can propose the most appropriate method to deliver each product\n- manage your contribution to tasks to fit in with the work of your wider team", "practitioner": "You can:\n- understand the differences between delivery methods, such as Agile and waterfall, and can choose the most appropriate method to deliver each product\n- define the minimum viable product (MVP) and support decisions about priorities\n- work with specialists in multidisciplinary teams to smoothly deliver data science products into the organisation", "expert": "You can:\n- understand the differences between delivery methods, such as Agile and waterfall, and can set out how your team should use and adapt these methods\n- lead a team through the different phases of the product delivery life cycle\n- collaborate with the product manager to influence the direction of work\n- identify and involve relevant teams to smoothly deliver data science products into the organisation, ensuring these products inform decision making\n- ensure products are monitored, maintained and continually improved, engaging and working with others where necessary\n- have oversight of any data science features implemented within products or services" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/cd5efa8c-e44d-4cbc-91c6-796018dbed68", "label": "perform project management", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/0a9acb6b-1139-4be9-b431-3a80a959f2f4", "label": "Agile project management", "match": "narrow" } ] }, { "id": "pcf:understanding-security-implications-of-transformation", "slug": "pcf-understanding-security-implications-of-transformation", "name": "Understanding security implications of transformation", "description": "Security management involves identifying and protecting an organisation's assets (systems, people and buildings).", "source": "pcf", "file": "", "levels": { "awareness": "This skill level is currently not defined.", "working": "You can:\n- interpret and apply an understanding of policy and process, business architecture, and legal and political implications to assist the development of technical solutions or controls", "practitioner": "You can:\n- interpret and apply understanding across a complex area\n- start influencing policy and process, business architecture, and legal and political implications", "expert": "You can:\n- challenge and lead changes to policy and processes to support business outcomes, business architecture, and legal and political implications" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/fe1c2b32-7fe9-4668-affa-07ff658a68cf", "label": "identify ICT security risks", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/7f27f1ff-2e17-4b69-990e-c23334478313", "label": "assessment of risks and threats", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/f9738fc9-4d67-43e8-bfda-954123e34d42", "label": "coordinate security", "match": "narrow" } ] }, { "id": "pcf:user-experience-insight-analysis", "slug": "pcf-user-experience-insight-analysis", "name": "User experience insight analysis", "description": "User experience insight analysis involves identifying, analysing and interpreting insights into the quality of the user's experience to ensure outcomes meet business and user needs.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain some ways to analyse user journeys, touchpoints, accessibility and common usability issues\n- describe user insight artefacts generated by other professions and how they add value\n- explain the importance of making data-informed decisions based on user experience findings", "working": "You can:\n- contribute to the analysis of user journeys and interactions\n- use available quantitative and qualitative evidence to identify pain points for users\n- identify where additional evidence is needed to understand user experience\n- communicate how identified issues affect users and service outcomes", "practitioner": "You can:\n- synthesise insights from multiple appropriate sources of evidence to provide a holistic understanding of user experience\n- identify patterns, root causes, and opportunities for improvement across journeys\n- ensure user experience insights are clearly linked to requirements, priorities, and design decisions\n- identify priorities for improving user experience, taking into consideration business and technical constraints", "expert": "You can:\n- define and promote standards for analysing and improving user experience across service\n- advocate for user experience insights to be included in appropriate decisions about strategy, prioritisation, and investment\n- identify systemic issues and opportunities across multiple end-to-end user journeys" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/465e7c78-cd26-4503-a5ca-40009e807705", "label": "assess users' interaction with ICT applications", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/be0ff6d8-5e61-4021-9c89-e40cf0b75cc6", "label": "measure software usability", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/89ba58e8-a67e-4d2b-ad42-6acab25c241b", "label": "measure customer feedback", "match": "narrow" } ] }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "name": "User focus", "description": "User focus involves understanding the user needs to develop a detailed understanding of the problems that need to be solved.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness or understanding of user experience analysis and its principles\n- explain the purpose of user stories and the focus on user needs", "working": "You can:\n- identify and engage with users or stakeholders to collate user needs evidence\n- understand and define research that fits user needs\n- use quantitative and qualitative data about users to turn user focus into outcomes", "practitioner": "You can:\n- collaborate with user researchers and can represent users internally\n- explain the difference between user needs and the desires of the user\n- champion user research to focus on all users\n- prioritise and define approaches to understand the user story, guiding others in doing so\n- offer recommendations on the best tools and methods to use", "expert": "You can:\n- give direction on which tools or methods to use\n- demonstrate experience in meeting the needs of users across a variety of channels\n- bring insight and expertise in how user needs have changed over time to ensure they're met by the business\n- apply strategic thinking to provide the best service for the end user" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/ddfe79e2-c2e3-4ba7-9bdf-3820b4f75b54", "label": "identify ICT user needs", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/68698869-c13c-4563-adc7-118b7644f45d", "label": "identify customer's needs", "match": "broad" } ] }, { "id": "pcf:user-focus-frontend-developer", "slug": "pcf-user-focus-frontend-developer", "name": "User focus (frontend developer)", "description": "User focus involves understanding the user needs to develop a detailed understanding of the problems that need to be solved.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an understanding of user experience analysis and its principles\n- explain the purpose of user stories and the focus on user needs", "working": "You can:\n- collaborate effectively with user researchers and interaction designers to represent user needs internally\n- champion user research to focus on all users\n- prioritise and define approaches to understand the user story, guiding others in doing so", "practitioner": "You can:\n- collaborate with user researchers and interaction designers to represent user needs internally\n- explain the difference between user needs and the desires of the user\n- champion user research to focus on all users\n- effectively prioritise and define approaches to understand the user story, guiding others to do so\n- offer recommendations on the best tools and methods to use", "expert": "This skill level is currently not defined." }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/ddfe79e2-c2e3-4ba7-9bdf-3820b4f75b54", "label": "identify ICT user needs", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/88b9ac3d-1c1d-44d1-9584-c4f5dd2503b3", "label": "improve user-friendliness", "match": "narrow" } ] }, { "id": "pcf:user-research-methods", "slug": "pcf-user-research-methods", "name": "User research methods", "description": "User research involves methods to identify user needs and understand how users interact with a product or service.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- explain some basic user research methods", "working": "You can:\n- plan and conduct a user research project, with support\n- understand when to use basic user research methods and how to apply them correctly\n- effectively involve your team in research activities", "practitioner": "You can:\n- use a wide range of user research methods, and can help teams to adopt them\n- plan user research for services with challenging user needs and complex user journeys\n- advise colleagues on the choice and application of research methods to assure best practice", "expert": "You can:\n- help an organisation adopt a wide range of user research methods\n- lead a community of practice to help an organisation continually assure, improve and innovate their user research" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/a4c2aa71-086f-4a46-b481-2619673c9dfe", "label": "execute ICT user research activities", "match": "exact" }, { "uri": "http://data.europa.eu/esco/skill/896563fc-6255-4419-89c2-ffed30159ad6", "label": "conduct research interview", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/5e14de3d-d055-427e-9f5b-eb068f56b019", "label": "research website users", "match": "narrow" } ] }, { "id": "pcf:user-centred-analysis", "slug": "pcf-user-centred-analysis", "name": "User-centred analysis", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness that everything we do is focused on the user of the product or service", "working": "You can:\n- use quantitative and qualitative data about users to turn user focus into outcomes\n- deliver analysis and information that addresses stakeholder needs and provides recommendations\n- effectively collaborate with user researchers and other user-focused professions\n- guide others on approaches to understand user stories", "practitioner": "You can:\n- understand the difference between user needs and desires of the user\n- demonstrate experience in meeting user needs across a variety of channels\n- integrate digital analytics with qualitative data, such as user surveys and user research, to develop hypotheses for testing\n- offer recommendations on the best tools and methods to use", "expert": "You can:\n- give direction on which tools or methods to use\n- bring insight and expertise to how user needs have changed over time and ensure that they're met\n- apply strategic thinking to the problem of how to provide the best service for the end user\n- consider the political strategy and implications of any analyses and insights" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/465e7c78-cd26-4503-a5ca-40009e807705", "label": "assess users' interaction with ICT applications", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/1605025e-a179-421f-8f35-5b07d182a6b2", "label": "web analytics", "match": "narrow" } ] }, { "id": "pcf:user-centred-content-design", "slug": "pcf-user-centred-content-design", "name": "User-centred content design", "description": "User-centred content design involves focusing on user needs through an evidence-based and iterative design process, to ensure content is easy to use and understand.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- demonstrate basic but decent editorial standards\n- show an awareness of style standards\n- work well under supervision", "working": "You can:\n- design content to meet user needs and make complex language and processes easy to understand\n- present the right information in the right format for what users need\n- show robust experience in writing, editing and publishing digital content, and experience in using content management systems and content production processes to publish content\n- write in plain language in a way that users understand, making information accessible to all\n- understand government accessibility requirements and design content that works with common assistive technologies\n- use data, research and evidence to review and evaluate content to make improvements\n- consistently and effectively apply content standards and style guidelines to your work\n- work to continuously improve content, and understand why content life cycle management is important\n- work autonomously", "practitioner": "You can:\n- show a deep understanding of end-to-end journeys and how content is affected within these journeys\n- identify where journey fixes or content improvements need to be made\n- take responsibility for assuring the quality of content from more junior colleagues, and coaching and guiding them to improve\n- ensure that content is regularly reviewed and evaluated, contributing to continuous improvements and iteration\n- encourage a continuous improvement mindset in teams and more junior content colleagues\n- deliver through others, and direct and critique their work", "expert": "You can:\n- direct the approach to content life cycle management to ensure content is regularly reviewed and evaluated by teams\n- oversee teams’ work to ensure the right content is being produced to meet the needs of users\n- demonstrate extensive experience in creating, iterating, managing and overseeing content across multiple channels\n- encourage teams to review and evaluate the effectiveness of processes and systems, and support them to iterate for improvements\n- be accountable for the production of high quality, user-focused content\n- identify gaps in content design skills and capability, and can help teams to grow and develop" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/0dcbf7c5-bedf-4485-b16b-23df54443864", "label": "translate requirement concepts into content", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/be40c4c3-a855-4d67-9ca5-6f4428c34b0d", "label": "provide written content", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/29154735-107a-4daa-a050-537f7707f34e", "label": "conduct content quality assurance", "match": "narrow" } ] }, { "id": "pcf:user-centred-practice-and-advocacy", "slug": "pcf-user-centred-practice-and-advocacy", "name": "User-centred practice and advocacy", "description": "User focus involves understanding the user needs to develop a detailed understanding of the problems that need to be solved.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- describe how government services and technology affect how people behave\n- explain how user-centred practices are used to build services that adapt to changing user behaviour and needs", "working": "You can:\n- describe and use a range of user-centred practices\n- advocate for the user by sharing research insights on user needs and changing user behaviour with your team", "practitioner": "You can:\n- evaluate and choose approaches for building your team’s understanding of the user\n- advocate for user research with sceptical colleagues and stakeholders\n- help inexperienced teams to adopt user-centred practices\n- identify the most important challenges and opportunities for your team's service development\n- align research plans to address team priorities", "expert": "You can:\n- find ways to help an organisation adopt user-centred practices and appreciate the value of understanding users\n- ensure discussions at senior levels or between organisations consider user needs and evolving user behaviour\n- help an organisation understand the complete journey of the user and use this knowledge to improve their services" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/7364cc39-b9c0-449f-9416-57723e2fd9c4", "label": "use methodologies for user-centered design", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/ddfe79e2-c2e3-4ba7-9bdf-3820b4f75b54", "label": "identify ICT user needs", "match": "close" } ] }, { "id": "vulnerability-management", "slug": "gestão-de-vulnerabilidades", "name": "Gestão de vulnerabilidades", "description": "Encontrar, avaliar, priorizar e corrigir vulnerabilidades técnicas, incluindo varreduras, testes de intrusão e aplicação de correções.", "source": "reference", "file": "shared.yaml", "levels": { "awareness": "Você pode:\n- explicar por que a aplicação rápida de correções e a configuração segura importam", "working": "Você pode:\n- executar varreduras de vulnerabilidades e comunicar os resultados\n- acompanhar as correções com os responsáveis pelos sistemas", "practitioner": "Você pode:\n- priorizar vulnerabilidades por risco, inclusive para os serviços aos pacientes\n- definir o escopo e gerir testes de intrusão e a remediação", "expert": "Você pode:\n- definir a política de gestão de vulnerabilidades e suas metas\n- reportar o risco técnico de segurança à liderança sênior" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/fe1c2b32-7fe9-4668-affa-07ff658a68cf", "label": "identify ICT security risks", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/902fb91c-3113-4004-9b4f-79aa86b638b7", "label": "web application security threats", "match": "narrow" } ] }, { "id": "pcf:web-performance-optimisation", "slug": "pcf-web-performance-optimisation", "name": "Web performance optimisation", "description": "Web performance optimisation involves improving the efficiency and speed with which web pages load in a browser.", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- describe the basic principles of web performance\n- explain why web performance is important\n- help improve web performance under supervision", "working": "You can:\n- explain the principles of web performance\n- explain how poor performance can negatively affect user experience\n- help improve web performance\n- help identify and resolve web performance issues", "practitioner": "You can:\n- identify and resolve web performance issues\n- collect data to monitor and resolve web performance issues\n- guide on the best web performance optimisation software and methods to use", "expert": "You can:\n- advocate for web performance optimisation best practices\n- coach and guide others\n- actively collect data from multiple tools to monitor and resolve web performance issues" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/ed39edd3-44d0-4a16-9796-bfb99f92baf3", "label": "ICT performance analysis methods", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/9190d87f-9792-42e0-bb7f-64294a656bcd", "label": "monitor system performance", "match": "narrow" } ] }, { "id": "hr-workforce-information", "slug": "informações-da-força-de-trabalho-e-sistemas-de-rh", "name": "Informações da força de trabalho e sistemas de RH", "description": "Gerir os sistemas e os dados de RH e da força de trabalho e transformar esses dados em relatórios e percepções, como rotatividade, ausências, vagas, diversidade e análise de diferenças salariais.", "source": "reference", "file": "human-resources.yaml", "levels": { "awareness": "Você pode:\n- lançar com exatidão os dados da força de trabalho no sistema de RH\n- explicar por que os dados da força de trabalho devem ser exatos e confidenciais", "working": "Você pode:\n- executar relatórios padrão da força de trabalho e conferi-los em busca de erros\n- responder a pedidos rotineiros de informações sobre a força de trabalho", "practitioner": "Você pode:\n- analisar dados da força de trabalho para encontrar tendências e explicá-las aos gestores\n- projetar painéis e relatórios de indicadores da força de trabalho\n- produzir relatórios legais e de igualdade, como a análise de diferenças salariais", "expert": "Você pode:\n- definir a estratégia de informações da força de trabalho e os padrões de dados da organização\n- liderar a escolha e o desenvolvimento dos sistemas de RH\n- usar percepções sobre a força de trabalho para subsidiar as decisões do conselho de administração" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/8dcbcabe-09f7-4d11-940d-125af57bbc40", "label": "track key performance indicators", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/918f5211-b99f-4b29-9a34-6e475583ef55", "label": "write work-related reports", "match": "broad" }, { "uri": "http://data.europa.eu/esco/skill/3ee090a1-9d1c-44ed-bd93-f6b7c9b68a97", "label": "manage payroll reports", "match": "narrow" } ] }, { "id": "hr-workforce-planning", "slug": "planejamento-da-força-de-trabalho", "name": "Planejamento da força de trabalho", "description": "Prever a força de trabalho de que a organização precisa, compará-la com a que tem e planejar como fechar a diferença por meio de recrutamento, desenvolvimento, redesenho e retenção.", "source": "reference", "file": "human-resources.yaml", "levels": { "awareness": "Você pode:\n- explicar por que o planejamento da força de trabalho importa para serviços seguros e sustentáveis\n- fornecer informações exatas sobre o quadro de pessoal e as vagas", "working": "Você pode:\n- coletar e conferir com os gestores os dados do plano de força de trabalho\n- modelar cenários simples, como as tendências de rotatividade e de vagas", "practitioner": "Você pode:\n- liderar o planejamento da força de trabalho de uma diretoria, ligando-o aos planos de serviço e financeiros\n- identificar lacunas de competências e recomendar formas de fechá-las\n- planejar novas funções, trilhas de carreira e composição de competências", "expert": "Você pode:\n- definir a estratégia e o plano de longo prazo da força de trabalho da organização\n- fazer escolhas de força de trabalho entre serviços, com lideranças financeiras e de serviço\n- dar forma aos planos de força de trabalho com parceiros de todo o sistema de saúde e de cuidados" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/b22e46d7-1c5f-4837-943f-7f75531acc26", "label": "identify necessary human resources", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/d58a48d1-5b7f-4028-ae11-b051d13ee1a8", "label": "analyse staff capacity", "match": "close" }, { "uri": "http://data.europa.eu/esco/skill/875eeec4-fc70-4e6a-80ef-4d18356976e3", "label": "forecast workload", "match": "narrow" } ] }, { "id": "pcf:working-within-constraints-performance-analyst", "slug": "pcf-working-within-constraints-performance-analyst", "name": "Working within constraints (performance analyst)", "description": "", "source": "pcf", "file": "", "levels": { "awareness": "You can:\n- show an awareness of ethical and operational constraints", "working": "You can:\n- identify, understand, communicate and work within constraints\n- challenge the validity of constraints\n- ensure that standards are being met\n- show an understanding of security and data privacy", "practitioner": "You can:\n- work with and challenge senior stakeholders\n- prioritise and mitigate constraints and can turn them into an advantage\n- adapt the approach according to constraints\n- demonstrate a good knowledge of security and data privacy", "expert": "You can:\n- influence, challenge and coach others\n- anticipate how constraints might change and know where to challenge or remove constraints\n- demonstrate a very strong knowledge of security and data privacy\n- describe and work within environmental constraints, finding the most appropriate solution for users" }, "esco": [ { "uri": "http://data.europa.eu/esco/skill/097c6a36-f031-4d3e-b5c1-62d6ffcb430b", "label": "respect data protection principles", "match": "narrow" }, { "uri": "http://data.europa.eu/esco/skill/aa238394-8126-4ada-be2f-9dfe065cf314", "label": "adhere to organisational guidelines", "match": "narrow" } ] } ], "occupations": [ { "id": "0264b794-3771-47aa-a675-78bf13b62ee7", "uri": "http://data.europa.eu/esco/occupation/0264b794-3771-47aa-a675-78bf13b62ee7", "label": "legal administrative assistant", "code": "3342.2", "isco08": "3342", "isco08Label": "Legal secretaries", "description": "Legal administrative assistants carry out the daily administrative activities of firms, offices of notaries, and companies. They perform activities such as writing mails, phone-answering and typing/keyboarding. They combine these activities with specific knowledge and understanding of the procedures and codes managed in legal business affairs.", "alternativeLabels": [ "paralegal assistant", "certified legal secretary specialist", "legal administrative secretary", "certified legal assistant", "legal executive secretary", "legal secretary", "litigation secretary", "litigation legal assistant", "collection legal assistant", "certified legal secretary" ], "essential": [ { "uri": "http://data.europa.eu/esco/skill/de2f0ce8-f8d6-48c5-a213-4d065251cecf", "label": "communicate by telephone", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/1d7234e4-1c76-4d67-9487-71d8c529cdc9", "label": "compile legal documents", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/c68e4cc4-b842-4660-a84c-48f11c70f657", "label": "legal department processes", "type": "knowledge" }, { "uri": "http://data.europa.eu/esco/skill/c7e686a1-d03e-4641-a229-68247fdc5887", "label": "legal terminology", "type": "knowledge" }, { "uri": "http://data.europa.eu/esco/skill/7ec3c77b-1955-4397-9bd3-7b7b9d0b8531", "label": "manage personnel agenda", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/623c75fa-f9f8-460c-b199-e17480687139", "label": "meet deadlines for preparing legal cases", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/8d202e22-85e9-47b1-a1e0-3296d17244cd", "label": "observe confidentiality", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/ab986bc4-df92-4351-9ac1-aa75af943cf7", "label": "perform clerical duties", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/7c3865d1-e5a9-4043-a7a4-2e9e30468c0b", "label": "perform office routine activities", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/3586cb90-3fff-48ae-847b-e28a6680a87a", "label": "private law", "type": "knowledge" }, { "uri": "http://data.europa.eu/esco/skill/0cd07ad3-642c-4073-812f-3842dffcd920", "label": "procedural law", "type": "knowledge" } ], "optional": [ { "uri": "http://data.europa.eu/esco/skill/c32ad607-0c4d-4e34-b73f-668298f7bf13", "label": "apply technical communication skills", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/2f55c7ff-7f64-4f67-ae49-8ab7c75c3864", "label": "brief court officials", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/c33dd5ae-ae72-49d7-8dcf-8bc72e59fe78", "label": "civil law", "type": "knowledge" }, { "uri": "http://data.europa.eu/esco/skill/f85bb847-febe-4853-9dbf-7d25424e5921", "label": "civil process order", "type": "knowledge" }, { "uri": "http://data.europa.eu/esco/skill/db10b60e-efd2-4ba9-a873-d1e2ec37620f", "label": "court procedures", "type": "knowledge" }, { "uri": "http://data.europa.eu/esco/skill/ef18b91e-e917-42f1-a40c-8558b738ab35", "label": "decode handwritten texts", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/906c9e66-bdee-4f8e-93d7-88d9fcf39a0a", "label": "fix meetings", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/2242a42b-f810-4007-bd9c-e761f863cfd9", "label": "handle case evidence", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/e3e42d54-78bd-4337-aa87-bb31a7670c9a", "label": "issue sales invoices", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/66aad490-1c20-4e25-b189-634a218ee53e", "label": "legal case management", "type": "knowledge" }, { "uri": "http://data.europa.eu/esco/skill/a8585efe-4011-47b2-9aed-cd01bd3652c0", "label": "legal research", "type": "knowledge" }, { "uri": "http://data.europa.eu/esco/skill/0167ee96-f478-4383-afe6-aabf387da5b3", "label": "liaise with typists", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/e2e15494-65b9-4af5-8b86-53fb51e7e022", "label": "manage accounts", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/b769f524-0f25-44d7-8538-5c46710a040e", "label": "manage digital documents", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/82ae17ef-a422-4803-923e-d62da42476a9", "label": "revise legal documents", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/64c074bf-1d14-4520-b561-e2fa05b7681c", "label": "study court hearings", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/06e347f2-2504-4ee8-b7f7-8d9542f56207", "label": "translate keywords into full texts", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/81633a44-f1db-4a01-a940-804c6905e330", "label": "use word processing software", "type": "skill" } ] }, { "id": "044d78cc-f62f-4532-83a5-8e04f2889652", "uri": "http://data.europa.eu/esco/occupation/044d78cc-f62f-4532-83a5-8e04f2889652", "label": "administrative assistant", "code": "3343.1", "isco08": "3343", "isco08Label": "Administrative and executive secretaries", "description": "Administrative assistants provide administrative and office support for supervisors. They perform a variety of tasks, such as answering telephone calls, receiving and directing visitors, ordering office supplies, maintaining the office facilities running smoothly, and ensuring that equipment and appliances work properly.", "alternativeLabels": [ "general office clerk", "clerical assistant", "administrative office assistant", "office administrator", "office clerk", "executive administrative assistant", "administrative office worker", "communications assistant" ], "essential": [ { "uri": "http://data.europa.eu/esco/skill/f75b740c-b36c-495e-bc67-efe347bbc6b5", "label": "company policies", "type": "knowledge" }, { "uri": "http://data.europa.eu/esco/skill/5436f06d-4cc0-42a6-8e5b-63b842cce03b", "label": "disseminate general corporate information", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/1f6eac42-e5aa-4fa7-a75d-a4eea12c618e", "label": "disseminate internal communications", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/81dc035c-921b-4fea-a453-94538e86097c", "label": "disseminate messages to people", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/ec0bbf39-0edd-4015-a2c3-82ad563ce3a8", "label": "draft corporate emails", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/c241f5a5-e23f-47bf-ad24-d83ea0010166", "label": "ensure proper document management", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/3d427a49-4f85-42cd-8a92-62d4a34f41a1", "label": "file documents", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/8d49f760-3765-4612-8d40-a2bdd50738fe", "label": "fill out forms", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/76f22707-8d30-453f-9eb7-3376e2960311", "label": "handle mail", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/43b13058-68d0-40c6-8031-caf5a7b7d20c", "label": "keep task records", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/047fcf0a-2936-49fb-b4eb-97cdd8d09d0b", "label": "maintain statutory books", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/b769f524-0f25-44d7-8538-5c46710a040e", "label": "manage digital documents", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/3e04e39d-9eb6-4167-ad2d-e3413f647e4e", "label": "organise business documents", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/c58050e1-0774-4097-93d2-07dd7ba6a27a", "label": "organise facilities for office personnel", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/0839eea4-c57b-4c14-b19b-923fbedb5d88", "label": "perform business research", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/7c3865d1-e5a9-4043-a7a4-2e9e30468c0b", "label": "perform office routine activities", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/c73ea1b8-e121-4f91-b8f0-dee4ee28d6ec", "label": "plan schedule", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/f683ae1d-cb7c-4aa1-b9fe-205e1bd23535", "label": "use microsoft office", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/71dde84c-0058-4c52-a556-523369333db8", "label": "use office systems", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/1973c966-f236-40c9-b2d4-5d71a89019be", "label": "use spreadsheets software", "type": "skill" } ], "optional": [ { "uri": "http://data.europa.eu/esco/skill/880c54f9-866e-4f37-b5fa-25ef8a7d49b6", "label": "accounting techniques", "type": "knowledge" }, { "uri": "http://data.europa.eu/esco/skill/b17f4305-741a-4a1c-8fe8-6f11cb3d5c0a", "label": "business communication", "type": "knowledge" }, { "uri": "http://data.europa.eu/esco/skill/2111dff8-f830-46ad-80ce-7885893b3134", "label": "coordinate events", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/0959a14b-9743-4d71-93ba-a1fefa56e5ae", "label": "create import-export commercial documentation", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/df1265b9-81fd-4a40-a746-f0442ffbf7ef", "label": "deliver correspondence", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/906c9e66-bdee-4f8e-93d7-88d9fcf39a0a", "label": "fix meetings", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/63321ecf-4fc6-44d9-88f1-5373a4f3038a", "label": "handle petty cash", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/e3e42d54-78bd-4337-aa87-bb31a7670c9a", "label": "issue sales invoices", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/f14ff4b7-be1e-4b55-b39b-520005f8a97e", "label": "liaise with managers", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/3838a64c-78dc-4f3f-a0c0-9f604e33eefd", "label": "maintain internal communication systems", "type": "skill" }, { "uri": "http://data.europa.eu/esco/skill/31c7add0-0150-4029-bf33-47872c23fcf1", "label": "maintain inventory of office supplies", "type": "skill" }, { "uri": 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"Aprender as linguagens, as ferramentas e as formas de trabalho da equipe por meio de treinamento estruturado e de trabalho em dupla.", "Escrever e testar pequenos trechos de código bem definidos, sob supervisão próxima.", "Seguir os procedimentos de codificação segura, de governança da informação e de segurança clínica.", "Participar das cerimônias da equipe, como reuniões diárias, planejamento e retrospectivas.", "Trabalhar rumo a um programa de aprendizagem profissional ou a uma qualificação equivalente." ], "qualifications": [ "Matriculado em um programa de aprendizagem profissional em desenvolvimento de software ou equivalente, ou trabalhando para isso." ], "skills": [ { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "working", "levelNumber": 2 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:service-support", "slug": "pcf-service-support", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 276, "jobEvaluationNotes": "Os conhecimentos são pontuados no nível que a função exige depois que o treinamento é suficiente para realizar o trabalho; os recursos de informação refletem o trabalho em sistemas projetados por outras pessoas.", "selfAssessmentFile": "software-developer--band-4--apprentice-software-developer.tsv" }, { "id": "junior-software-developer", "slug": "profissional-de-desenvolvimento-de-software-júnior", "title": "Profissional de desenvolvimento de software júnior", "band": "5", "summary": "", "pcfLevel": "Junior developer", "pcfLevelDescription": "A junior developer learns on the job by delivering software components.\n\nAt this role level, you will:\n- develop skills while working under supervision to deliver stories in a multidisciplinary team\n- understand and be proficient in different types of testing\n- be aware of but not responsible for security\n- coach and mentor more junior colleagues", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Construir e testar funcionalidades para os produtos da equipe, a partir de histórias de usuário, com orientação.", "Escrever testes automatizados e corrigir defeitos, inclusive em serviços que apoiam o cuidado de pacientes.", "Contribuir com evidências para os dossiês de segurança clínica, como resultados de testes e registros de mudanças.", "Tratar os dados de saúde com segurança, seguindo as regras de governança da informação.", "Dar suporte a serviços em operação, sob orientação, como parte dos arranjos de suporte da equipe." ], "qualifications": [ "Graduação em computação ou em área afim, programa de aprendizagem profissional concluído ou experiência equivalente." ], "skills": [ { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "working", "levelNumber": 2 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "working", "levelNumber": 2 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "working", "levelNumber": 2 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-support", "slug": "pcf-service-support", "level": "working", "levelNumber": 2 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 335, "jobEvaluationNotes": "", "selfAssessmentFile": "software-developer--band-5--junior-software-developer.tsv" }, { "id": "software-developer", "slug": "profissional-de-desenvolvimento-de-software", "title": "Profissional de desenvolvimento de software", "band": "6", "summary": "", "pcfLevel": "Developer", "pcfLevelDescription": "A developer delivers software components that form part of a product.\n\nAt this role level, you will:\n- develop software to meet user needs\n- follow best practice guidelines and help to improve those guidelines\n- write clean, secure and well-tested code\n- coach and mentor more junior colleagues\n- operate the services you build and identify issues in production", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Projetar, construir e testar funcionalidades e serviços de forma independente, escolhendo abordagens adequadas.", "Revisar código e ajudar a manter os padrões de engenharia da equipe.", "Construir integrações com outros sistemas de saúde e de cuidados usando padrões abertos como o HL7 FHIR.", "Participar da identificação de perigos e ajudar a incorporar controles de segurança clínica ao código e aos testes.", "Investigar e corrigir problemas em serviços em operação, inclusive com suporte fora do horário comercial quando o serviço exigir.", "Orientar pessoas desenvolvedoras júnior e aprendizes." ], "qualifications": [ "Graduação em computação ou em área afim, ou experiência equivalente.", "Experiência na construção e no suporte de software em produção." ], "skills": [ { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:development-process-optimisation", "slug": "pcf-development-process-optimisation", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-support", "slug": "pcf-service-support", "level": "working", "levelNumber": 2 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 418, "jobEvaluationNotes": "", "selfAssessmentFile": "software-developer--band-6--software-developer.tsv" }, { "id": "senior-software-developer", "slug": "profissional-de-desenvolvimento-de-software-sênior", "title": "Profissional de desenvolvimento de software sênior", "band": "7", "summary": "", "pcfLevel": "Senior developer", "pcfLevelDescription": "A senior developer delivers and integrates software to form a complete service.\n\nAt this role level, you will:\n- plan and lead development on sets of related stories\n- have an understanding of the whole system and take responsibility for teaching this to others\n- work with other disciplines to understand what needs to be built\n- coach and mentor more junior colleagues\n- operate the production services you build\n- find ways to improve system robustness, resilience and stability\nThere are 2 different roles at this level - a technical role and a management role.", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Liderar o projeto técnico e a entrega de funcionalidades e serviços significativos.", "Definir e manter os padrões de engenharia da equipe, incluindo testes, segurança e acessibilidade.", "Tomar decisões técnicas que equilibrem as necessidades dos usuários, a segurança clínica, a segurança da informação e o custo.", "Liderar a investigação de incidentes nos serviços da equipe e conduzir as correções.", "Trabalhar com os responsáveis pela segurança clínica para garantir que os controles de segurança sejam projetados e testados.", "Orientar e desenvolver as pessoas desenvolvedoras da equipe." ], "qualifications": [ "Experiência substancial no projeto, na construção e no suporte de software em produção, em nível equivalente ao de mestrado." ], "skills": [ { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:development-process-optimisation", "slug": "pcf-development-process-optimisation", "level": "working", "levelNumber": 2 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-support", "slug": "pcf-service-support", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "7", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 477, "jobEvaluationNotes": "", "selfAssessmentFile": "software-developer--band-7--senior-software-developer.tsv" }, { "id": "lead-software-developer", "slug": "profissional-de-desenvolvimento-de-software-líder", "title": "Profissional de desenvolvimento de software líder", "band": "8a", "summary": "", "pcfLevel": "Lead developer", "pcfLevelDescription": "A lead developer leads development on one or a small number of related project teams.\n\nAt this role level, you will:\n- guide the ways in which the team works\n- be proficient in a wide range of technical systems\n- be involved in identifying appropriate technology and approaches, deciding when software should be written\n- contribute to the developer community\n- provide technical leadership, coaching and mentoring your team\n- promote knowledge sharing and adoption of good practice\nThere are 2 different roles at this level - a technical role and a management role.", "civilServiceGrades": "G7/G6", "responsibilities": [ "Liderar a engenharia de um produto ou de um grupo de equipes, definindo a direção técnica.", "Garantir que o software seja projetado para segurança clínica, segurança da informação, resiliência e interoperabilidade.", "Trabalhar com arquitetos, gerentes de produto e lideranças clínicas para dar forma ao roteiro do produto.", "Liderar a comunidade de prática de desenvolvimento e definir padrões entre as equipes.", "Chefiar ou liderar pessoas desenvolvedoras, apoiando seu desenvolvimento e desempenho." ], "qualifications": [ "Ampla experiência na liderança da engenharia de software de serviços complexos." ], "skills": [ { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:development-process-optimisation", "slug": "pcf-development-process-optimisation", "level": "working", "levelNumber": 2 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "expert", "levelNumber": 4 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "expert", "levelNumber": 4 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-support", "slug": "pcf-service-support", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 551, "jobEvaluationNotes": "O UK GDaD PCF indica que as funções de líder e de principal costumam estar em G7 ou G6; esta referência coloca o líder na Faixa 8a e o principal na Faixa 8b.", "selfAssessmentFile": "software-developer--band-8a--lead-software-developer.tsv" }, { "id": "principal-software-developer", "slug": "profissional-de-desenvolvimento-de-software-principal", "title": "Profissional de desenvolvimento de software principal", "band": "8b", "summary": "", "pcfLevel": "Principal developer", "pcfLevelDescription": "A principal developer leads and plans development across large or multiple teams.\n\nAt this role level, you will:\n- be an expert in many technical areas or a specialist with very deep knowledge in a particular technical area\n- use this knowledge, and work with related disciplines, to keep multiple teams working effectively\n- develop capability by facilitating internal mobility, shaping career paths and recruiting talent, ensuring they collaborate\n- identify, test and champion the adoption of emerging technologies\nThere are 2 different roles at this level - a technical role and a management role.", "civilServiceGrades": "G7/G6", "responsibilities": [ "Definir a estratégia, os padrões e as práticas de engenharia para o desenvolvimento de software da organização.", "Aconselhar a liderança sênior sobre escolhas tecnológicas, riscos e investimentos.", "Liderar a solução dos problemas técnicos mais complexos entre os serviços.", "Representar a organização em comunidades de engenharia entre organizações e de código aberto.", "Liderar e desenvolver as pessoas desenvolvedoras líderes e ampliar a capacidade de engenharia da organização." ], "qualifications": [ "Ampla experiência na liderança da engenharia em várias equipes ou organizações." ], "skills": [ { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:development-process-optimisation", "slug": "pcf-development-process-optimisation", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "expert", "levelNumber": 4 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "expert", "levelNumber": 4 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "expert", "levelNumber": 4 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "expert", "levelNumber": 4 }, { "id": "pcf:service-support", "slug": "pcf-service-support", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "expert", "levelNumber": 4 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 604, "jobEvaluationNotes": "", "selfAssessmentFile": "software-developer--band-8b--principal-software-developer.tsv" } ], "sources": [] }, { "id": "frontend-developer", "slug": "profissional-de-desenvolvimento-front-end", "title": "Profissional de desenvolvimento front-end", "family": "software-development", "summary": "Os profissionais de desenvolvimento front-end constroem as interfaces de usuário dos serviços de saúde digital da organização, como sites e aplicativos para pacientes, formulários online e telas que profissionais clínicos e equipes de cuidados usam durante o cuidado. Escrevem código acessível, rápido e seguro, que funciona para todas as pessoas, inclusive quem está doente, ansioso ou usa dispositivos mais antigos, e trabalham em equipes de produto multidisciplinares com designers, pesquisadores e profissionais clínicos.", "healthContext": [ "Muitos usuários estão doentes, com dor, são idosos ou têm deficiência, por isso a acessibilidade e as interfaces simples e tranquilas são essenciais, e não opcionais.", "Uma exibição confusa ou errada de informações clínicas, como a dose de um medicamento, um resultado ou o horário de uma consulta, pode prejudicar pacientes, por isso o trabalho de front-end segue o processo de gestão de riscos clínicos.", "As interfaces costumam exibir informações de saúde confidenciais, por isso as pessoas desenvolvedoras projetam pensando na privacidade, por exemplo em dispositivos compartilhados e em áreas clínicas movimentadas.", "Os profissionais clínicos usam as interfaces sob pressão de tempo e com interrupções frequentes, por isso as telas devem ser rápidas, previsíveis e difíceis de ler errado.", "Os pacientes acessam os serviços em uma grande variedade de dispositivos e conexões, por isso os serviços usam aprimoramento progressivo e funcionam em redes lentas." ], "pcfRole": { "name": "Frontend developer", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/frontend-developer/", "description": "A frontend developer designs, builds and improves website software that meets user needs.\n\nIn this role, you will:\n- be responsible for writing clean, accessible code following a progressive enhancement approach\n- create code that is open by default and easy for others to reuse\n- design software which meets user needs and creates meaningful interactions and relationships with users\n- have an understanding of the three fundamental frontend technologies (HTML, CSS and JavaScript)", "family": "Software development" }, "esco": [ "c40a2919-48a9-40ea-b506-1f34f693496d", "866c7813-2c03-47d7-9bdc-192cfbace57c" ], "levels": [ { "id": "apprentice-frontend-developer", "slug": "profissional-de-desenvolvimento-front-end-aprendiz", "title": "Profissional de desenvolvimento front-end aprendiz", "band": "4", "summary": "", "pcfLevel": "Apprentice frontend developer", "pcfLevelDescription": "An apprentice frontend developer attends certified training and develops skills on the job.\n\nAt this role level, you will:\n- spend a substantial portion of time shadowing others\n- work with other developers to write code and tests\n- write code that follows web standards\n- build your understanding of accessibility\n- build your knowledge\n- develop software which meets user needs", "civilServiceGrades": "AO/EO", "responsibilities": [ "Aprender o sistema de design, as linguagens e as ferramentas da equipe por meio de treinamento estruturado e de trabalho em dupla.", "Construir pequenos componentes de interface sob supervisão próxima, seguindo o sistema de design da organização.", "Testar componentes com tecnologias assistivas, como leitores de tela, com o apoio de colegas.", "Seguir os procedimentos de governança da informação e de segurança clínica ao trabalhar com dados de teste e dados reais.", "Trabalhar rumo a um programa de aprendizagem profissional ou a uma qualificação equivalente." ], "qualifications": [ "Matriculado em um programa de aprendizagem profissional em desenvolvimento de software ou equivalente, ou trabalhando para isso." ], "skills": [ { "id": "pcf:accessibility", "slug": "pcf-accessibility", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:leadership-and-guidance-frontend-developer", "slug": "pcf-leadership-and-guidance-frontend-developer", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:programming-and-build-frontend-developer", "slug": "pcf-programming-and-build-frontend-developer", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus-frontend-developer", "slug": "pcf-user-focus-frontend-developer", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:web-performance-optimisation", "slug": "pcf-web-performance-optimisation", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 276, "jobEvaluationNotes": "Os conhecimentos são pontuados no nível que a função exige depois que o treinamento é suficiente para realizar o trabalho.", "selfAssessmentFile": "frontend-developer--band-4--apprentice-frontend-developer.tsv" }, { "id": "junior-frontend-developer", "slug": "profissional-de-desenvolvimento-front-end-júnior", "title": "Profissional de desenvolvimento front-end júnior", "band": "5", "summary": "", "pcfLevel": "Junior frontend developer", "pcfLevelDescription": "A junior frontend developer learns on the job by delivering software components.\n\nAt this role level, you will:\n- work independently, with guidance from more senior developers, to identify user issues and needs\n- write clean code that follows web standards\n- build your understanding of accessibility\n- build your knowledge\n- develop software which meets user needs", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Construir e testar funcionalidades de interface para serviços voltados a pacientes e a profissionais, a partir de histórias de usuário, com orientação.", "Usar o sistema de design e os padrões da organização para que os serviços tenham aparência e comportamento consistentes.", "Corrigir defeitos de acessibilidade e conferir as páginas em relação a normas de acessibilidade como a WCAG.", "Garantir que as informações clínicas, como datas, doses e resultados, sejam exibidas exatamente como especificado.", "Contribuir com evidências para os dossiês de segurança clínica, como resultados de testes e capturas de tela das mudanças." ], "qualifications": [ "Graduação em computação ou em área afim, programa de aprendizagem profissional concluído ou experiência equivalente." ], "skills": [ { "id": "pcf:accessibility", "slug": "pcf-accessibility", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "working", "levelNumber": 2 }, { "id": "pcf:leadership-and-guidance-frontend-developer", "slug": "pcf-leadership-and-guidance-frontend-developer", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "working", "levelNumber": 2 }, { "id": "pcf:programming-and-build-frontend-developer", "slug": "pcf-programming-and-build-frontend-developer", "level": "working", "levelNumber": 2 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "working", "levelNumber": 2 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:systems-design-frontend-developer", "slug": "pcf-systems-design-frontend-developer", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:systems-integration-frontend-developer", "slug": "pcf-systems-integration-frontend-developer", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus-frontend-developer", "slug": "pcf-user-focus-frontend-developer", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:web-performance-optimisation", "slug": "pcf-web-performance-optimisation", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 335, "jobEvaluationNotes": "", "selfAssessmentFile": "frontend-developer--band-5--junior-frontend-developer.tsv" }, { "id": "frontend-developer", "slug": "profissional-de-desenvolvimento-front-end", "title": "Profissional de desenvolvimento front-end", "band": "6", "summary": "", "pcfLevel": "Frontend developer", "pcfLevelDescription": "A frontend developer builds software components, primarily in the form of user interfaces.\n\nAt this role level, you will:\n- collaborate and work closely with other disciplines to develop designs and working prototypes based on user needs and in support of organisational aims\n- develop software components that form part of a product to meet user needs\n- write clean, well-tested code that follows web standards\n- coach and mentor more junior colleagues", "civilServiceGrades": "HEO/SEO/G7", "responsibilities": [ "Projetar e construir de forma independente interfaces acessíveis e responsivas para serviços de saúde, escolhendo abordagens adequadas.", "Trabalhar com designers e pesquisadores de usuários para testar protótipos com pacientes, profissionais clínicos e equipes de cuidados.", "Construir interfaces que chamam APIs de dados de saúde, como serviços HL7 FHIR, e tratar erros e dados ausentes com segurança.", "Participar de oficinas de perigos e incorporar controles de segurança à interface, como etapas de confirmação e avisos claros.", "Proteger informações confidenciais no navegador, por exemplo gerenciando sessões e o cache com cuidado em dispositivos compartilhados.", "Revisar código e orientar pessoas desenvolvedoras front-end júnior e aprendizes." ], "qualifications": [ "Graduação em computação ou em área afim, ou experiência equivalente.", "Experiência na construção e no suporte de serviços web acessíveis em produção." ], "skills": [ { "id": "pcf:accessibility", "slug": "pcf-accessibility", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance-frontend-developer", "slug": "pcf-leadership-and-guidance-frontend-developer", "level": "working", "levelNumber": 2 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:programming-and-build-frontend-developer", "slug": "pcf-programming-and-build-frontend-developer", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "working", "levelNumber": 2 }, { "id": "pcf:systems-design-frontend-developer", "slug": "pcf-systems-design-frontend-developer", "level": "working", "levelNumber": 2 }, { "id": "pcf:systems-integration-frontend-developer", "slug": "pcf-systems-integration-frontend-developer", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-focus-frontend-developer", "slug": "pcf-user-focus-frontend-developer", "level": "working", "levelNumber": 2 }, { "id": "pcf:web-performance-optimisation", "slug": "pcf-web-performance-optimisation", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 418, "jobEvaluationNotes": "", "selfAssessmentFile": "frontend-developer--band-6--frontend-developer.tsv" }, { "id": "senior-frontend-developer", "slug": "profissional-de-desenvolvimento-front-end-sênior", "title": "Profissional de desenvolvimento front-end sênior", "band": "7", "summary": "", "pcfLevel": "Senior frontend developer", "pcfLevelDescription": "A senior frontend developer is an experienced developer who works with minimal support and can influence and mentor others.\n\nAt this role level, you will:\n- help set direction and embed good practice within teams\n- make decisions based on research\n- plan and lead development on sets of related stories, working with other disciplines to understand what needs to be built\n- have an understanding of the whole system\n- teach and mentor others", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Liderar o projeto e a entrega do front-end de funcionalidades significativas, como agendamento, resultados ou telas de fluxo de trabalho clínico.", "Definir e manter os padrões de front-end da equipe, incluindo acessibilidade, desempenho, segurança e testes.", "Contribuir com componentes e padrões para o sistema de design da organização e garantir que sejam seguros e acessíveis.", "Trabalhar com os responsáveis pela segurança clínica para garantir que os perigos da interface sejam identificados, controlados e testados.", "Garantir que os serviços funcionem bem em conexões lentas, dispositivos mais antigos e tecnologias assistivas.", "Orientar e desenvolver as pessoas desenvolvedoras front-end da equipe." ], "qualifications": [ "Experiência substancial no projeto, na construção e no suporte de serviços web acessíveis em produção, em nível equivalente ao de mestrado." ], "skills": [ { "id": "pcf:accessibility", "slug": "pcf-accessibility", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance-frontend-developer", "slug": "pcf-leadership-and-guidance-frontend-developer", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:programming-and-build-frontend-developer", "slug": "pcf-programming-and-build-frontend-developer", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-design-frontend-developer", "slug": "pcf-systems-design-frontend-developer", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-integration-frontend-developer", "slug": "pcf-systems-integration-frontend-developer", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-focus-frontend-developer", "slug": "pcf-user-focus-frontend-developer", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:web-performance-optimisation", "slug": "pcf-web-performance-optimisation", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "7", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 477, "jobEvaluationNotes": "", "selfAssessmentFile": "frontend-developer--band-7--senior-frontend-developer.tsv" }, { "id": "lead-frontend-developer", "slug": "profissional-de-desenvolvimento-front-end-líder", "title": "Profissional de desenvolvimento front-end líder", "band": "8b", "summary": "", "pcfLevel": "Lead frontend developer", "pcfLevelDescription": "A lead frontend developer is an expert practitioner who influences and mentors others.\n\nAt this role level, you will:\n- set direction and assure the quality of development across teams\n- lead multiple or highly complex services\n- contribute to the community, providing technical leadership, coaching and mentoring\n- promote knowledge sharing and adoption of good practice\n- be proficient in a wide range of technical systems and able to identify appropriate technology and approaches", "civilServiceGrades": "G7/G6", "responsibilities": [ "Liderar a engenharia de front-end em um grupo de equipes ou em um grande serviço voltado a pacientes.", "Ser responsável pela direção técnica do sistema de design e das bibliotecas de front-end da organização.", "Garantir que as interfaces dos serviços cumpram as normas de acessibilidade e tenham garantia de segurança clínica.", "Trabalhar com arquitetos, designers e lideranças clínicas para dar forma aos roteiros de produto e às escolhas de tecnologia de front-end.", "Liderar a comunidade de prática de front-end e chefiar ou liderar pessoas desenvolvedoras front-end." ], "qualifications": [ "Ampla experiência na liderança da engenharia de front-end de serviços complexos e acessíveis." ], "skills": [ { "id": "pcf:accessibility", "slug": "pcf-accessibility", "level": "expert", "levelNumber": 4 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "expert", "levelNumber": 4 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance-frontend-developer", "slug": "pcf-leadership-and-guidance-frontend-developer", "level": "expert", "levelNumber": 4 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "expert", "levelNumber": 4 }, { "id": "pcf:programming-and-build-frontend-developer", "slug": "pcf-programming-and-build-frontend-developer", "level": "expert", "levelNumber": 4 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "expert", "levelNumber": 4 }, { "id": "pcf:systems-design-frontend-developer", "slug": "pcf-systems-design-frontend-developer", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-integration-frontend-developer", "slug": "pcf-systems-integration-frontend-developer", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-focus-frontend-developer", "slug": "pcf-user-focus-frontend-developer", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:web-performance-optimisation", "slug": "pcf-web-performance-optimisation", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 604, "jobEvaluationNotes": "", "selfAssessmentFile": "frontend-developer--band-8b--lead-frontend-developer.tsv" }, { "id": "head-of-frontend-development", "slug": "chefia-de-desenvolvimento-front-end", "title": "Chefia de desenvolvimento front-end", "band": "8c", "summary": "", "pcfLevel": "Head of frontend development", "pcfLevelDescription": "A head of frontend development is an expert practitioner with broad industry experience. They are an expert in many technical areas, or specialists with very deep knowledge in a particular technical area.\n\nAt this role level, you will:\n- define and assure best practice while influencing, leading and mentoring others\n- influence and develop organisational strategy and priorities, collaborating with counterpart colleagues across government\n- ensure the right conditions and environment for frontend developers to work effectively\n- develop departmental capability by facilitating internal mobility, shaping career paths and recruiting talent", "civilServiceGrades": "G6", "responsibilities": [ "Definir a estratégia, os padrões e as práticas de front-end de todos os serviços digitais da organização.", "Responder pela acessibilidade e pela usabilidade das interfaces da organização para pacientes e equipes.", "Aconselhar a liderança sênior sobre tecnologia de front-end, investimento em sistema de design e riscos que interfaces ruins representam para o cuidado.", "Representar a organização em comunidades de sistemas de design e de acessibilidade entre organizações.", "Liderar e desenvolver as pessoas desenvolvedoras front-end da organização, incluindo recrutamento e trilhas de carreira." ], "qualifications": [ "Ampla experiência na liderança do desenvolvimento front-end em várias equipes ou organizações." ], "skills": [ { "id": "pcf:accessibility", "slug": "pcf-accessibility", "level": "expert", "levelNumber": 4 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "expert", "levelNumber": 4 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance-frontend-developer", "slug": "pcf-leadership-and-guidance-frontend-developer", "level": "expert", "levelNumber": 4 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "expert", "levelNumber": 4 }, { "id": "pcf:programming-and-build-frontend-developer", "slug": "pcf-programming-and-build-frontend-developer", "level": "expert", "levelNumber": 4 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "expert", "levelNumber": 4 }, { "id": "pcf:systems-design-frontend-developer", "slug": "pcf-systems-design-frontend-developer", "level": "expert", "levelNumber": 4 }, { "id": "pcf:systems-integration-frontend-developer", "slug": "pcf-systems-integration-frontend-developer", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-focus-frontend-developer", "slug": "pcf-user-focus-frontend-developer", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:web-performance-optimisation", "slug": "pcf-web-performance-optimisation", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "expert", "levelNumber": 4 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "3", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 646, "jobEvaluationNotes": "", "selfAssessmentFile": "frontend-developer--band-8c--head-of-frontend-development.tsv" } ], "sources": [] }, { "id": "devops-engineer", "slug": "profissional-de-engenharia-devops", "title": "Profissional de engenharia DevOps", "family": "software-development", "summary": "Os profissionais de engenharia DevOps constroem e operam as ferramentas, os pipelines, os ambientes e as plataformas que permitem às equipes da organização entregar serviços de saúde digital com segurança e com frequência. Automatizam a construção, os testes, a liberação e a infraestrutura, tornam os serviços observáveis e resilientes e ajudam as equipes a manter os sistemas clínicos disponíveis quando pacientes e profissionais clínicos precisam deles.", "healthContext": [ "Muitos serviços apoiam o cuidado 24 horas por dia, por isso as implantações, o monitoramento e a recuperação devem manter a indisponibilidade no mínimo, inclusive fora do horário comercial.", "Os pipelines de liberação geram evidências para os dossiês de segurança clínica, como resultados de testes, registros de mudanças e a versão exata implantada.", "Os ambientes podem conter informações de saúde confidenciais, por isso as pessoas engenheiras controlam o acesso, protegem os segredos e mantêm os dados reais fora dos ambientes de teste.", "Os serviços de saúde são alvos comuns de ataques cibernéticos, por isso os pipelines e as plataformas incorporam varredura de segurança, aplicação de correções e backups testados.", "Alguns serviços devem cumprir padrões rigorosos de disponibilidade e de recuperação de desastres, acordados com as lideranças clínicas e operacionais." ], "pcfRole": { "name": "Development operations (DevOps) engineer", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/development-operations-devops-engineer/", "description": "Commonly referred to as ‘DevOps engineers’, development operations engineers support the development and operation of software through tools, environments and practices.\n\nIn this role, you will be responsible for underpinning good development processes including managing tools and testing environments, central code control, maintaining development standards and writing software that automates systems.", "family": "Software development" }, "esco": [ "cc867bee-ab5c-427f-9244-f7a204d9574b", "349ee6f6-c295-4c38-9b98-48765b55280e" ], "levels": [ { "id": "apprentice-devops-engineer", "slug": "profissional-de-engenharia-devops-aprendiz", "title": "Profissional de engenharia DevOps aprendiz", "band": "4", "summary": "", "pcfLevel": "Apprentice DevOps engineer", "pcfLevelDescription": "An apprentice DevOps engineer attends certified training and develops skills on the job.\n\nAt this role level, you will:\n- spend a significant proportion of your time shadowing others\n- be involved in implementation but not planning\n- build on your knowledge", "civilServiceGrades": "AO/EO", "responsibilities": [ "Aprender os pipelines, as plataformas de nuvem e as ferramentas da equipe por meio de treinamento estruturado e acompanhamento.", "Fazer pequenas alterações bem definidas em scripts, pipelines e configurações, sob supervisão próxima.", "Seguir os procedimentos de mudança, de segurança e de governança da informação em todos os ambientes.", "Ajudar a monitorar os serviços e levar os alertas às pessoas mais experientes.", "Trabalhar rumo a um programa de aprendizagem profissional ou a uma qualificação equivalente." ], "qualifications": [ "Matriculado em um programa de aprendizagem profissional em DevOps, software ou infraestrutura, ou equivalente, ou trabalhando para isso." ], "skills": [ { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:service-support", "slug": "pcf-service-support", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 276, "jobEvaluationNotes": "Os conhecimentos são pontuados no nível que a função exige depois que o treinamento é suficiente para realizar o trabalho.", "selfAssessmentFile": "devops-engineer--band-4--apprentice-devops-engineer.tsv" }, { "id": "junior-devops-engineer", "slug": "profissional-de-engenharia-devops-júnior", "title": "Profissional de engenharia DevOps júnior", "band": "5", "summary": "", "pcfLevel": "Junior DevOps engineer", "pcfLevelDescription": "A junior DevOps engineer learns on the job by building software components.\n\nAt this role level, you will:\n- assist in the building of a complex story\n- work under supervision\n- be involved in implementation but not planning", "civilServiceGrades": "EO", "responsibilities": [ "Construir e manter partes dos pipelines de construção, teste e implantação, com orientação.", "Escrever infraestrutura como código e scripts de automação e testá-los antes do uso.", "Manter os ambientes de teste livres de dados reais de pacientes e gerenciar os segredos com segurança.", "Responder a alertas de monitoramento e apoiar a resposta a incidentes, sob orientação.", "Registrar implantações e mudanças para que possam sustentar a segurança clínica e as evidências de auditoria." ], "qualifications": [ "Graduação em computação ou em área afim, programa de aprendizagem profissional concluído ou experiência equivalente." ], "skills": [ { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "working", "levelNumber": 2 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "working", "levelNumber": 2 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "working", "levelNumber": 2 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-support", "slug": "pcf-service-support", "level": "working", "levelNumber": 2 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 335, "jobEvaluationNotes": "O UK GDaD PCF sugere a Faixa 4 para os níveis de aprendiz e de júnior; esta referência coloca o nível júnior na Faixa 5 para evitar dois níveis na mesma faixa, porque a função constrói componentes de pipeline com menos supervisão.", "selfAssessmentFile": "devops-engineer--band-5--junior-devops-engineer.tsv" }, { "id": "devops-engineer", "slug": "profissional-de-engenharia-devops", "title": "Profissional de engenharia DevOps", "band": "6", "summary": "", "pcfLevel": "DevOps engineer", "pcfLevelDescription": "A DevOps engineer delivers automated software components that form part of a development operations toolchain.\n\nAt this role level, you will:\n- transform technical requirements into DevOps processes\n- build complex stories without additional support\n- manage live test environments\n- identify and resolve issues that are preventing delivery", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Projetar e construir de forma independente pipelines, ambientes e componentes de plataforma.", "Automatizar verificações de segurança, como a varredura de dependências e de contêineres, e agir sobre os resultados.", "Construir monitoramento, registro de logs e alertas para que as equipes vejam os problemas antes que afetem pacientes e equipes.", "Planejar e testar backups, failover e recuperação dos serviços que apoiam o cuidado.", "Investigar e corrigir problemas em serviços em operação, inclusive com suporte fora do horário comercial quando o serviço exigir.", "Orientar profissionais de engenharia DevOps júnior e aprendizes." ], "qualifications": [ "Graduação em computação ou em área afim, ou experiência equivalente.", "Experiência na construção e na operação de pipelines de entrega automatizados e de infraestrutura em nuvem." ], "skills": [ { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:development-process-optimisation", "slug": "pcf-development-process-optimisation", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "working", "levelNumber": 2 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-support", "slug": "pcf-service-support", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 418, "jobEvaluationNotes": "", "selfAssessmentFile": "devops-engineer--band-6--devops-engineer.tsv" }, { "id": "senior-devops-engineer", "slug": "profissional-de-engenharia-devops-sênior", "title": "Profissional de engenharia DevOps sênior", "band": "7", "summary": "", "pcfLevel": "Senior DevOps engineer", "pcfLevelDescription": "A senior DevOps engineer delivers and integrates software to form a complete DevOps toolchain. They are responsible for planning and designing large groups of stories.\n\nAt this role level, you will:\n- transform technical requirements into an effective DevOps toolchain to enable product delivery\n- provide coaching and mentoring to more junior colleagues\n- ensure that deployment strategies for products are repeatable, scalable and highly available\n- have deep technical knowledge, providing support to delivery teams and solving complex problems\nThere are 2 different roles at this level - a technical role and a management role.", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Liderar o projeto da cadeia de ferramentas de entrega e da plataforma de um produto ou de um grupo de serviços.", "Definir padrões para liberações, de modo que as implantações em serviços clínicos sejam repetíveis, reversíveis e bem documentadas.", "Acordar com os responsáveis pelos serviços e as lideranças clínicas as metas de disponibilidade, de tempo de recuperação e de ponto de recuperação, e projetar para cumpri-las.", "Liderar a resposta técnica a incidentes e as revisões pós-incidente das plataformas operadas pela equipe.", "Garantir que as plataformas cumpram os requisitos de segurança e de governança da informação, incluindo controle de acesso e registro de auditoria.", "Orientar e desenvolver os profissionais de engenharia DevOps da equipe." ], "qualifications": [ "Experiência substancial no projeto e na operação de cadeias de ferramentas de entrega e de plataformas, em nível equivalente ao de mestrado." ], "skills": [ { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:development-process-optimisation", "slug": "pcf-development-process-optimisation", "level": "working", "levelNumber": 2 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-support", "slug": "pcf-service-support", "level": "expert", "levelNumber": 4 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "practitioner", "levelNumber": 3 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 }, { "id": "security-operations", "slug": "security-operations", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "7", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 477, "jobEvaluationNotes": "", "selfAssessmentFile": "devops-engineer--band-7--senior-devops-engineer.tsv" }, { "id": "lead-devops-engineer", "slug": "profissional-de-engenharia-devops-líder", "title": "Profissional de engenharia DevOps líder", "band": "8b", "summary": "", "pcfLevel": "Lead DevOps engineer", "pcfLevelDescription": "A lead DevOps engineer leads one or a small number of related project teams and contributes to the development of the strategic direction.\n\nAt this role level, you will:\n- act as a technical product owner, developing medium to long term strategies for product lines\n- provide technical leadership and guidance through coaching and mentoring\n- lead the sharing of knowledge and good practice\nThere are 2 different roles at this level - a technical role and a management role.", "civilServiceGrades": "G7/G6", "responsibilities": [ "Liderar a engenharia DevOps e de plataforma de um grupo de equipes, atuando como responsável técnico pela plataforma compartilhada.", "Definir o roteiro de médio prazo das ferramentas de entrega, da hospedagem e da observabilidade da organização.", "Garantir que as plataformas compartilhadas sejam resilientes, seguras e capazes de atender às necessidades de disponibilidade dos serviços clínicos.", "Gerir os custos e a capacidade das plataformas com as finanças e os responsáveis pelos serviços.", "Liderar a comunidade de prática de DevOps e chefiar ou liderar profissionais de engenharia DevOps." ], "qualifications": [ "Ampla experiência na liderança da engenharia DevOps ou de plataforma de serviços complexos." ], "skills": [ { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:development-process-optimisation", "slug": "pcf-development-process-optimisation", "level": "working", "levelNumber": 2 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "expert", "levelNumber": 4 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-support", "slug": "pcf-service-support", "level": "expert", "levelNumber": 4 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "expert", "levelNumber": 4 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "practitioner", "levelNumber": 3 }, { "id": "security-operations", "slug": "security-operations", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 604, "jobEvaluationNotes": "", "selfAssessmentFile": "devops-engineer--band-8b--lead-devops-engineer.tsv" }, { "id": "principal-devops-engineer", "slug": "profissional-de-engenharia-devops-principal", "title": "Profissional de engenharia DevOps principal", "band": "8c", "summary": "", "pcfLevel": "Principal DevOps engineer", "pcfLevelDescription": "A principal DevOps engineer leads and plans development across large or multiple teams, defining the strategic vision for delivery.\n\nAt this role level, you will:\n- identify, test and champion the adoption of emerging technologies\n- ensure that security, stability and capacity are embedded in the development and deployment of services\n- develop a team’s capability by rewarding high performers\n- shape career paths and recruit the right talent\n- identify skills gaps and important dependencies within technical teams\nThere are 2 different roles at this level - a technical role and a management role.", "civilServiceGrades": "G6", "responsibilities": [ "Definir a estratégia de como a organização constrói, libera, hospeda e opera seus serviços de saúde digital.", "Aconselhar a liderança sênior sobre hospedagem, resiliência, cibersegurança e investimento em plataformas.", "Garantir que os planos de continuidade de negócios e de recuperação de desastres dos serviços clínicos críticos sejam realistas e testados.", "Avaliar e defender novas tecnologias e práticas, equilibrando inovação com segurança e estabilidade.", "Ampliar a capacidade DevOps da organização, incluindo recrutamento, trilhas de carreira e planos de competências." ], "qualifications": [ "Ampla experiência na liderança da engenharia DevOps e de plataforma em várias equipes ou organizações." ], "skills": [ { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:development-process-optimisation", "slug": "pcf-development-process-optimisation", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "expert", "levelNumber": 4 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "expert", "levelNumber": 4 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:prototyping", "slug": "pcf-prototyping", "level": "expert", "levelNumber": 4 }, { "id": "pcf:service-support", "slug": "pcf-service-support", "level": "expert", "levelNumber": 4 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "expert", "levelNumber": 4 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "expert", "levelNumber": 4 }, { "id": "security-operations", "slug": "security-operations", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "3", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 646, "jobEvaluationNotes": "", "selfAssessmentFile": "devops-engineer--band-8c--principal-devops-engineer.tsv" } ], "sources": [] }, { "id": "integration-engineer", "slug": "profissional-de-engenharia-de-integração-interoperabilidade-em-saúde", "title": "Profissional de engenharia de integração (interoperabilidade em saúde)", "family": "software-development", "summary": "Os profissionais de engenharia de integração conectam os sistemas clínicos e de negócios da organização para que as informações de saúde e de cuidados fluam com segurança até onde são necessárias. Projetam, constroem, testam e dão suporte a interfaces, APIs e fluxos de mensagens usando padrões como o HL7 FHIR e o HL7 versão 2, mapeiam dados e códigos clínicos entre sistemas e mantêm as integrações funcionando em serviço.", "healthContext": [ "Uma mensagem perdida, atrasada, duplicada ou associada ao paciente errado, como o resultado de um exame ou um encaminhamento, pode causar dano direto, por isso o trabalho de integração segue o processo de gestão de riscos clínicos.", "As integrações transportam grandes volumes de informações de saúde confidenciais entre organizações, por isso cada fluxo precisa de base legal, transporte seguro e auditoria.", "Os sistemas de saúde usam muitos padrões e versões, de mensagens HL7 versão 2 a APIs HL7 FHIR e perfis IHE, muitas vezes com variações locais.", "O significado clínico deve sobreviver à jornada, por isso as pessoas engenheiras mapeiam corretamente terminologias clínicas como a SNOMED CT e associam pacientes de forma confiável.", "Muitas integrações apoiam o cuidado 24 horas por dia, por isso precisam de monitoramento, alertas e caminhos claros para resolver mensagens com falha." ], "pcfRole": null, "esco": [ "07e60525-1aad-4099-aaf3-2c7014c92212", "b11e1742-5e28-4270-b081-b0193d85ee7d" ], "levels": [ { "id": "junior-integration-engineer", "slug": "profissional-de-engenharia-de-integração-júnior", "title": "Profissional de engenharia de integração júnior", "band": "5", "summary": "Uma pessoa engenheira de integração júnior constrói, testa e dá suporte a integrações entre sistemas de saúde e de cuidados, trabalhando a partir de especificações e com a orientação de profissionais mais experientes.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Construir e alterar mapeamentos de mensagens, transformações e chamadas de API a partir de especificações acordadas.", "Testar as integrações em relação às especificações e a mensagens de exemplo, incluindo casos de erro e casos-limite.", "Monitorar os fluxos de mensagens, investigar mensagens com falha ou rejeitadas e resolvê-las ou escalá-las.", "Tratar os dados de saúde com segurança, seguindo as regras de governança da informação para dados reais e de teste.", "Registrar mudanças e resultados de testes para que possam servir de evidência de segurança clínica." ], "qualifications": [ "Graduação em computação ou em área afim, programa de aprendizagem profissional concluído ou experiência equivalente." ], "skills": [ { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "working", "levelNumber": 2 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "working", "levelNumber": 2 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-support", "slug": "pcf-service-support", "level": "working", "levelNumber": 2 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "awareness", "levelNumber": 1 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 335, "jobEvaluationNotes": "", "selfAssessmentFile": "integration-engineer--band-5--junior-integration-engineer.tsv" }, { "id": "integration-engineer", "slug": "profissional-de-engenharia-de-integração", "title": "Profissional de engenharia de integração", "band": "6", "summary": "Uma pessoa engenheira de integração projeta, constrói e dá suporte de forma independente a integrações entre sistemas de saúde e de cuidados e ajuda a definir como os sistemas devem trocar dados.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Projetar e construir integrações, APIs e fluxos de mensagens usando HL7 FHIR, HL7 versão 2 e padrões de mensageria.", "Analisar os sistemas de origem e de destino e escrever especificações de interface e mapeamentos de dados, incluindo códigos clínicos.", "Construir associação de pacientes, validação e tratamento de erros para que a informação chegue ao registro correto.", "Participar de oficinas de perigos e incorporar controles de segurança às integrações, como alertas para mensagens com falha ou atrasadas.", "Trabalhar com fornecedores e organizações parceiras para testar e colocar em operação novas conexões.", "Investigar e corrigir problemas em integrações em operação e orientar profissionais de engenharia de integração júnior." ], "qualifications": [ "Graduação em computação ou em área afim, ou experiência equivalente.", "Experiência na construção e no suporte de integrações entre sistemas em produção." ], "skills": [ { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-support", "slug": "pcf-service-support", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 418, "jobEvaluationNotes": "", "selfAssessmentFile": "integration-engineer--band-6--integration-engineer.tsv" }, { "id": "senior-integration-engineer", "slug": "profissional-de-engenharia-de-integração-sênior", "title": "Profissional de engenharia de integração sênior", "band": "7", "summary": "Uma pessoa engenheira de integração sênior lidera o projeto e a entrega de integrações complexas entre muitos sistemas e organizações e define os padrões de integração da sua área.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar o projeto técnico de integrações complexas, como prontuários compartilhados, resultados e encaminhamentos entre organizações.", "Escrever e manter perfis FHIR, guias de implementação e padrões de interface da organização.", "Projetar integrações seguras, resilientes e observáveis, com caminhos claros para resolver falhas.", "Trabalhar com os responsáveis pela segurança clínica para identificar os perigos das integrações e garantir que os controles sejam projetados e testados.", "Garantir que cada fluxo de dados tenha uma base legal e acordos de compartilhamento de dados definidos, trabalhando com colegas de governança da informação.", "Orientar e desenvolver os profissionais de engenharia de integração da equipe." ], "qualifications": [ "Experiência substancial no projeto e no suporte de integrações de saúde ou de outras integrações complexas, em nível equivalente ao de mestrado." ], "skills": [ { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "expert", "levelNumber": 4 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "7", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 477, "jobEvaluationNotes": "", "selfAssessmentFile": "integration-engineer--band-7--senior-integration-engineer.tsv" }, { "id": "lead-integration-engineer", "slug": "profissional-de-engenharia-de-integração-líder", "title": "Profissional de engenharia de integração líder", "band": "8a", "summary": "Uma pessoa engenheira de integração líder conduz a engenharia de integração da organização, define sua direção técnica e seus padrões e dá garantia a integrações críticas entre muitos sistemas.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar a engenharia de integração em toda a organização, definindo direção, padrões e modelos.", "Dar garantia ao projeto de integrações críticas, como as que transportam resultados, medicamentos ou alertas.", "Dar forma ao roteiro da plataforma de integração com arquitetos, gerentes de produto e fornecedores.", "Representar a organização em trabalhos de interoperabilidade e de padronização entre organizações.", "Chefiar ou liderar profissionais de engenharia de integração e ampliar a comunidade de prática de integração." ], "qualifications": [ "Ampla experiência na liderança da engenharia de integração de sistemas de saúde ou de cuidados complexos." ], "skills": [ { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "expert", "levelNumber": 4 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:technical-design-throughout-the-life-cycle", "slug": "pcf-technical-design-throughout-the-life-cycle", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "expert", "levelNumber": 4 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 551, "jobEvaluationNotes": "", "selfAssessmentFile": "integration-engineer--band-8a--lead-integration-engineer.tsv" } ], "sources": [] }, { "id": "enterprise-architect", "slug": "profissional-de-arquitetura-corporativa", "title": "Profissional de arquitetura corporativa", "family": "architecture", "summary": "Os profissionais de arquitetura corporativa dão à organização uma visão integrada de seus serviços, informações, aplicações e tecnologia e a usam para transformar a estratégia de saúde e de cuidados em um plano de mudança coerente. Definem princípios, padrões e roteiros de arquitetura, orientam as decisões de investimento e garantem que a mudança digital apoie um cuidado seguro e integrado para os pacientes entre organizações.", "healthContext": [ "Os percursos de cuidado atravessam muitas organizações e sistemas, por isso a arquitetura deve apoiar o compartilhamento de prontuários, resultados e encaminhamentos além das fronteiras.", "O parque tecnológico costuma incluir sistemas clínicos de longa vida, dispositivos médicos e contratos com fornecedores difíceis de mudar, por isso os roteiros devem planejar as transições com cuidado.", "As decisões de arquitetura afetam a segurança dos pacientes, a privacidade e a resiliência de serviços que funcionam 24 horas por dia.", "Padrões abertos como o HL7 FHIR, a SNOMED CT e os perfis IHE são essenciais para evitar a dependência de fornecedores e viabilizar a interoperabilidade.", "O financiamento é limitado e acompanhado de perto, por isso as pessoas arquitetas devem mostrar relação custo-benefício e reaproveitamento das plataformas compartilhadas existentes." ], "pcfRole": { "name": "Enterprise architect", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/enterprise-architect/", "description": "Enterprise architects are leaders working across different levels within an organisation to translate the business strategy into business change and technical delivery.\n\nIn this role, you will:\n- identify priorities for change to enable delivery at pace\n- lead and influence the delivery of cross-cutting capabilities that enable change\n- own the enterprise architecture vision, strategy and roadmaps from a business, technology and data perspective, including ‘as is’, ‘to be’ and transitional states\n- consult and support collaboration across the business\n- understand the organisation’s ecosystem and its interdependencies, including reference architectures\n- take a strategic view across all architectural domains, portfolios and programmes\n- guide the organisation to make appropriate business, technology and data decisions by recommending reuse, sustainability and scalability, to achieve value for money and reduce risk\n- establish architectural principles, policies and standards\n- collaborate and consult with stakeholders to assure business, technology and data decisions are aligned with enterprise architecture strategy\n- develop the architecture community\n- carry out horizon scanning across industry, identifying emerging trends and their potential impact and opportunity for the organisation", "family": "Architecture" }, "esco": [ "2bef94db-0088-4507-982a-2ca717529adb" ], "levels": [ { "id": "enterprise-architect", "slug": "profissional-de-arquitetura-corporativa", "title": "Profissional de arquitetura corporativa", "band": "8a", "summary": "", "pcfLevel": "Enterprise architect", "pcfLevelDescription": "An enterprise architect supports other architects in developing the strategy.\n\nAt this role level, you will:\n- network and communicate with stakeholders across domains or enterprises, and identify opportunities for improvement\n- use best practice\n- use emerging technologies and approaches\n- learn to identify influences or risks\n- play a part in successful delivery of the team’s objectives", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Modelar os serviços, as informações, as aplicações e a tecnologia atuais e desejados da organização para um domínio, como diagnósticos ou cuidados na comunidade.", "Manter atualizado o repositório de arquitetura, incluindo os catálogos de aplicações e de fluxos de dados.", "Revisar propostas em relação aos princípios e padrões de arquitetura e fazer recomendações às instâncias de decisão de projeto.", "Identificar onde os sistemas duplicam capacidades ou dependem de tecnologia sem suporte e levantar os riscos.", "Trabalhar com profissionais de arquitetura de soluções e lideranças clínicas para entender como os percursos de cuidado usam os sistemas.", "Orientar os profissionais de arquitetura de soluções sobre como os projetos se encaixam na arquitetura do domínio." ], "qualifications": [ "Experiência substancial em arquitetura, análise ou projeto técnico em uma organização complexa, em nível equivalente ao de mestrado.", "Conhecimento de uma estrutura de arquitetura corporativa, como a TOGAF, ou experiência equivalente." ], "skills": [ { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-perspective", "slug": "pcf-commercial-perspective", "level": "working", "levelNumber": 2 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "working", "levelNumber": 2 }, { "id": "pcf:enterprise-architecture", "slug": "pcf-enterprise-architecture", "level": "working", "levelNumber": 2 }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-definition-and-shaping", "slug": "pcf-problem-definition-and-shaping", "level": "working", "levelNumber": 2 }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 560, "jobEvaluationNotes": "Enquadrada acima da sugestão de categoria do UK GDaD PCF (Faixa 6); anúncios do setor de saúde situam esta função na Faixa 8a. Conhecimentos, análise, planejamento, política e liberdade de ação são pontuados segundo o perfil da Faixa 8a, porque a função dá forma às arquiteturas-alvo e aconselha as instâncias de decisão de projeto de todo um domínio.", "selfAssessmentFile": "enterprise-architect--band-8a--enterprise-architect.tsv" }, { "id": "senior-enterprise-architect", "slug": "profissional-de-arquitetura-corporativa-sênior", "title": "Profissional de arquitetura corporativa sênior", "band": "8b", "summary": "", "pcfLevel": "Senior enterprise architect", "pcfLevelDescription": "A senior enterprise architect supports lead architects in ensuring the strategy is developed, agreed and followed.\n\nAt this role level, you will:\n- network and communicate with stakeholders across domains or enterprises\n- identify opportunities for improvement\n- support a community or team\n- use best practice\n- use emerging technologies and approaches\n- play an active part in the team and understand how to deliver the team’s objectives to meet organisational goals\n- identify influences or risks\n- play a part in successful delivery of the long-term strategy", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Desenvolver arquiteturas-alvo e roteiros de transição para um ou mais domínios da organização.", "Dar forma aos business cases para que os investimentos se ajustem à arquitetura-alvo e reaproveitem as plataformas compartilhadas.", "Liderar revisões de arquitetura nas instâncias de decisão de projeto e fazer recomendações sobre propostas significativas.", "Planejar a substituição ou a desativação de sistemas clínicos e corporativos legados, incluindo a migração de dados e os riscos de segurança.", "Garantir que as necessidades de interoperabilidade, de segurança e de governança da informação estejam incorporadas aos roteiros.", "Orientar e conduzir profissionais de arquitetura corporativa e de soluções." ], "qualifications": [ "Ampla experiência em arquitetura corporativa ou de soluções em vários domínios.", "Conhecimento de uma estrutura de arquitetura corporativa, como a TOGAF, ou experiência equivalente." ], "skills": [ { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-perspective", "slug": "pcf-commercial-perspective", "level": "working", "levelNumber": 2 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:enterprise-architecture", "slug": "pcf-enterprise-architecture", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-definition-and-shaping", "slug": "pcf-problem-definition-and-shaping", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 622, "jobEvaluationNotes": "Enquadrada acima da sugestão de categoria do UK GDaD PCF (Faixa 7); anúncios do setor de saúde situam esta função na Faixa 8b. O planejamento está no nível 5, por roteiros de longo prazo com efeitos em toda a organização; os conhecimentos estão no nível 8, por abranger as arquiteturas de negócios, de informação, de aplicações e de tecnologia.", "selfAssessmentFile": "enterprise-architect--band-8b--senior-enterprise-architect.tsv" }, { "id": "lead-enterprise-architect", "slug": "profissional-de-arquitetura-corporativa-líder", "title": "Profissional de arquitetura corporativa líder", "band": "8c", "summary": "", "pcfLevel": "Lead enterprise architect", "pcfLevelDescription": "A lead enterprise architect plays a high level role in ensuring the strategy is developed, agreed and followed.\n\nAt this role level, you will:\n- network and communicate with senior stakeholders across enterprises, and seek opportunities for improvement\n- support at least one community or team, or a combination of both\n- find and use best practice and emerging technologies and approaches\n- lead teams including enterprise architects and help them understand how to deliver the team’s objectives to meet organisational goals\n- horizon scan for influences or risks\n- support successful delivery of the long-term strategy\n- take a leading role in the overall direction of business and digital capabilities", "civilServiceGrades": "G7/G6", "responsibilities": [ "Ser responsável pela arquitetura corporativa de uma parte importante da organização, como os sistemas clínicos ou a infraestrutura compartilhada.", "Presidir ou liderar a instância de decisão de projeto de arquitetura e definir os padrões que os projetos devem cumprir.", "Aconselhar diretorias sobre prioridades de investimento, estratégia de fornecedores e riscos tecnológicos.", "Trabalhar com organizações parceiras para alinhar arquiteturas entre percursos de cuidado e prontuários compartilhados.", "Liderar e desenvolver profissionais de arquitetura corporativa e ampliar a comunidade de prática de arquitetura." ], "qualifications": [ "Ampla experiência em arquitetura corporativa em uma organização complexa." ], "skills": [ { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "level": "expert", "levelNumber": 4 }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "level": "expert", "levelNumber": 4 }, { "id": "pcf:commercial-perspective", "slug": "pcf-commercial-perspective", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:enterprise-architecture", "slug": "pcf-enterprise-architecture", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-definition-and-shaping", "slug": "pcf-problem-definition-and-shaping", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "3", "people": "4", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 658, "jobEvaluationNotes": "Enquadrada acima da sugestão de categoria do UK GDaD PCF (Faixa 8b); anúncios do setor de saúde situam esta função na Faixa 8c. Os recursos de informação estão no nível 6, porque a função gere a arquitetura dos sistemas de informação de uma parte importante da organização; política e pessoas estão acima do perfil da Faixa 8b, porque a função define padrões para todos os projetos e lidera profissionais de arquitetura corporativa.", "selfAssessmentFile": "enterprise-architect--band-8c--lead-enterprise-architect.tsv" }, { "id": "principal-enterprise-architect", "slug": "profissional-de-arquitetura-corporativa-principal", "title": "Profissional de arquitetura corporativa principal", "band": "8d", "summary": "", "pcfLevel": "Principal enterprise architect", "pcfLevelDescription": "A principal enterprise architect leads at the highest level and is responsible for ensuring the strategy is developed, agreed and followed.\n\nAt this role level, you will:\n- network and communicate with senior stakeholders across enterprises, and actively seek opportunities for improvement\n- support multiple communities and teams\n- find and use best practice\n- find and use emerging technologies and approaches\n- inspire other enterprise architects and help them understand how to meet organisational goals\n- horizon scan for external influences or risks\n- support successful delivery of the long-term strategy\n- be responsible for the overall direction of business and digital capabilities\n- be responsible for the creation, maintenance and consumption of a Digital Twin", "civilServiceGrades": "G6", "responsibilities": [ "Definir a visão, os princípios e a estratégia de arquitetura corporativa da organização, alinhados à sua estratégia de saúde e de cuidados.", "Aconselhar a equipe executiva e o conselho de administração sobre a arquitetura, os riscos e o valor dos grandes investimentos digitais.", "Liderar a prática, a governança e os padrões de arquitetura da organização.", "Representar a organização em fóruns de arquitetura e de interoperabilidade entre organizações.", "Desenvolver a capacidade de arquitetura da organização, incluindo recrutamento e trilhas de carreira." ], "qualifications": [ "Ampla experiência na liderança da arquitetura corporativa entre organizações." ], "skills": [ { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "level": "expert", "levelNumber": 4 }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "level": "expert", "levelNumber": 4 }, { "id": "pcf:commercial-perspective", "slug": "pcf-commercial-perspective", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "expert", "levelNumber": 4 }, { "id": "pcf:enterprise-architecture", "slug": "pcf-enterprise-architecture", "level": "expert", "levelNumber": 4 }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "level": "expert", "levelNumber": 4 }, { "id": "pcf:problem-definition-and-shaping", "slug": "pcf-problem-definition-and-shaping", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "expert", "levelNumber": 4 }, { "id": "information-governance", "slug": "information-governance", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "6", "financial-resources": "3", "people": "4", "information-resources": "6", "research": "2", "freedom-to-act": "6", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 703, "jobEvaluationNotes": "Enquadrada acima da sugestão de categoria do UK GDaD PCF (Faixa 8c); anúncios do setor de saúde situam esta função na Faixa 8d. Política e liberdade de ação estão no nível 6, porque a função tem responsabilidade corporativa pela visão, pelos princípios e pela estratégia de arquitetura da organização.", "selfAssessmentFile": "enterprise-architect--band-8d--principal-enterprise-architect.tsv" } ], "sources": [] }, { "id": "solution-architect", "slug": "profissional-de-arquitetura-de-soluções", "title": "Profissional de arquitetura de soluções", "family": "architecture", "summary": "Os profissionais de arquitetura de soluções projetam como um serviço novo ou alterado funcionará de ponta a ponta, das necessidades dos usuários e dos fluxos de trabalho clínicos às aplicações, aos dados, às integrações, à hospedagem e à segurança. Garantem que cada solução se encaixe na arquitetura da organização, atenda às suas necessidades de segurança, privacidade e interoperabilidade e possa ser construída, operada e mantida a um custo acessível.", "healthContext": [ "As soluções costumam combinar sistemas clínicos adquiridos, serviços próprios e plataformas compartilhadas, por isso as pessoas arquitetas devem projetar além das fronteiras entre fornecedores.", "As escolhas de projeto podem introduzir perigos clínicos, como resultados perdidos ou associação ao paciente errado, por isso os projetos de solução alimentam o dossiê de segurança clínica.", "Todo novo fluxo de dados de informações de pacientes precisa de base legal e de uma avaliação de impacto sobre a proteção de dados, por isso as pessoas arquitetas trabalham em estreita colaboração com a governança da informação.", "A interoperabilidade com outras organizações de saúde e de cuidados, usando padrões como o HL7 FHIR, costuma ser um requisito central.", "Algumas soluções incluem software que é dispositivo médico, o que altera o projeto, a garantia e os requisitos para fornecedores." ], "pcfRole": { "name": "Solution architect", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/solution-architect/", "description": "A solution architect designs solutions for problems that affect the organisation.\n\nIn this role, you will:\n- ensure a problem and the desired outcomes are properly defined\n- ensure the scope of a solution meets the organisation's requirements\n- stay up to date on technology trends and approaches\n- understand organisational objectives and external drivers, for example, legislation or financial constraints\n- work with others to develop business and technical strategies\n- work within business and technical constraints\n- design and document solutions so they can be implemented by the organisation\n- comply with standards and governance\n- communicate and work effectively with stakeholders\n- manage risks and decisions in a transparent way", "family": "Architecture" }, "esco": [ "e1c72b5f-4c5c-487c-a6df-e84b64a51dae" ], "levels": [ { "id": "associate-solution-architect", "slug": "profissional-de-arquitetura-de-soluções-associado", "title": "Profissional de arquitetura de soluções associado", "band": "7", "summary": "", "pcfLevel": "Associate solution architect", "pcfLevelDescription": "An associate solution architect supports other solution architects to design solutions. You will usually work under supervision.\n\nAt this role level, you will:\n- support the design of solutions by working with stakeholders\n- help your team achieve its objectives", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Levantar requisitos com equipes de produto, profissionais clínicos e fornecedores para subsidiar os projetos de solução.", "Desenhar diagramas do estado atual e do estado desejado, como visões de contexto, de fluxo de dados e de integração.", "Redigir, sob supervisão, partes dos projetos de solução e dos registros de decisão.", "Conferir os projetos em relação aos padrões de arquitetura e aos requisitos de segurança e de governança da informação.", "Ajudar a preparar os projetos para revisão nas instâncias de decisão de projeto." ], "qualifications": [ "Conhecimento especializado em projeto de soluções, em nível de mestrado ou experiência equivalente.", "Experiência em análise, desenvolvimento ou projeto técnico." ], "skills": [ { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "level": "working", "levelNumber": 2 }, { "id": "pcf:commercial-perspective", "slug": "pcf-commercial-perspective", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:problem-definition-and-shaping", "slug": "pcf-problem-definition-and-shaping", "level": "working", "levelNumber": 2 }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-design-throughout-the-life-cycle", "slug": "pcf-technical-design-throughout-the-life-cycle", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "7", "analytical": "5", "planning": "3", "physical-skills": "2", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 483, "jobEvaluationNotes": "Enquadrada acima da sugestão de categoria do UK GDaD PCF (Faixa 6); anúncios do setor de saúde situam esta função na Faixa 7. Os conhecimentos são pontuados em nível de mestrado ou equivalente, porque a função projeta abrangendo aplicações, dados, integração e segurança.", "selfAssessmentFile": "solution-architect--band-7--associate-solution-architect.tsv" }, { "id": "solution-architect", "slug": "profissional-de-arquitetura-de-soluções", "title": "Profissional de arquitetura de soluções", "band": "8a", "summary": "", "pcfLevel": "Solution architect", "pcfLevelDescription": "A solution architect is responsible for a single solution. They usually work independently on solutions where risk is low. They also often support or contribute to work led by more senior solution architects.\n\nAt this role level, you will:\n- build relationships with stakeholders across different business or technical areas in the organisation\n- be proactive in identifying opportunities to improve the organisation\n- follow best practice for solution design\n- use emerging technologies and approaches\n- help your team achieve its objective", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Projetar soluções de ponta a ponta para serviços de menor risco, como ferramentas para as equipes ou serviços simples voltados a pacientes.", "Comparar opções, incluindo comprar, construir e reaproveitar plataformas compartilhadas, e recomendar uma delas com motivos claros.", "Projetar as integrações, os fluxos de dados e a identidade e o acesso da solução, usando padrões abertos quando existirem.", "Contribuir para a identificação de perigos e para as avaliações de impacto sobre a proteção de dados da solução.", "Apresentar os projetos às instâncias de decisão de projeto e apoiar as equipes de entrega na construção e na entrada em operação.", "Orientar e revisar o trabalho de profissionais de arquitetura de soluções associados." ], "qualifications": [ "Experiência substancial em projeto de soluções ou engenharia de software, em nível equivalente ao de mestrado." ], "skills": [ { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "level": "working", "levelNumber": 2 }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-perspective", "slug": "pcf-commercial-perspective", "level": "working", "levelNumber": 2 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "working", "levelNumber": 2 }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-definition-and-shaping", "slug": "pcf-problem-definition-and-shaping", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-design-throughout-the-life-cycle", "slug": "pcf-technical-design-throughout-the-life-cycle", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 560, "jobEvaluationNotes": "Enquadrada acima da sugestão de categoria do UK GDaD PCF (Faixa 7); anúncios do setor de saúde situam esta função na Faixa 8a. Planejamento, política e liberdade de ação são pontuados acima do perfil da Faixa 7, porque a função é responsável por projetos de ponta a ponta e recomenda opções às instâncias de decisão de projeto.", "selfAssessmentFile": "solution-architect--band-8a--solution-architect.tsv" }, { "id": "senior-solution-architect", "slug": "profissional-de-arquitetura-de-soluções-sênior", "title": "Profissional de arquitetura de soluções sênior", "band": "8b", "summary": "", "pcfLevel": "Senior solution architect", "pcfLevelDescription": "A senior solution architect is responsible for a single, more complex, solution. They usually work on solutions where the risk is moderate. They may lead and coach other solution architects.\n\nAt this role level, you will:\n- build relationships with senior stakeholders across different business or technical areas in the organisation\n- be proactive in identifying opportunities to improve the organisation\n- support multiple architecture projects\n- find and use emerging technologies and approaches\n- support others to follow best practice for solution architecture", "civilServiceGrades": "G7", "responsibilities": [ "Projetar soluções complexas de risco moderado, como sistemas clínicos ou serviços usados por várias organizações.", "Liderar a avaliação técnica de produtos de fornecedores em contratações, incluindo interoperabilidade, segurança e segurança clínica.", "Projetar para resiliência e continuidade de negócios quando a solução apoia o cuidado 24 horas por dia.", "Trabalhar com os responsáveis pela segurança clínica para que as decisões de projeto e os controles de risco sejam registrados no dossiê de segurança.", "Orientar e revisar o trabalho de outros profissionais de arquitetura de soluções." ], "qualifications": [ "Ampla experiência no projeto de soluções complexas em várias disciplinas, em nível acima do de mestrado." ], "skills": [ { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "level": "working", "levelNumber": 2 }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-perspective", "slug": "pcf-commercial-perspective", "level": "working", "levelNumber": 2 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-definition-and-shaping", "slug": "pcf-problem-definition-and-shaping", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-design-throughout-the-life-cycle", "slug": "pcf-technical-design-throughout-the-life-cycle", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "awareness", "levelNumber": 1 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 604, "jobEvaluationNotes": "Enquadrada acima da sugestão de categoria do UK GDaD PCF (Faixa 8a); anúncios do setor de saúde situam esta função na Faixa 8b. Os conhecimentos são pontuados no nível 8, por conhecimento especializado em várias disciplinas, como aplicações, dados, integração, segurança e segurança clínica.", "selfAssessmentFile": "solution-architect--band-8b--senior-solution-architect.tsv" }, { "id": "lead-solution-architect", "slug": "profissional-de-arquitetura-de-soluções-líder", "title": "Profissional de arquitetura de soluções líder", "band": "8c", "summary": "", "pcfLevel": "Lead solution architect", "pcfLevelDescription": "A lead solution architect is responsible for a group of solution architecture projects, or a single more complex area. They may lead teams of more junior solution architects.\n\nAt this role level, you will:\n- build relationships with senior stakeholders across multiple business or technical areas in the organisation\n- be proactive in identifying opportunities to improve the organisation\n- support multiple architecture projects or programmes\n- find and use emerging technologies and approaches\n- develop best practice for solution architecture", "civilServiceGrades": "G7/G6", "responsibilities": [ "Liderar a arquitetura de soluções de um programa ou de uma área complexa, como a substituição de um prontuário eletrônico do paciente.", "Garantir que as soluções de todo o programa sejam consistentes, interoperáveis e alinhadas com a arquitetura-alvo.", "Aconselhar os comitês do programa sobre riscos de projeto, dependências, escolhas de fornecedores e custos.", "Dar garantia aos projetos de outros profissionais de arquitetura de soluções nas instâncias de decisão de projeto.", "Liderar e desenvolver uma equipe de profissionais de arquitetura de soluções." ], "qualifications": [ "Ampla experiência na liderança da arquitetura de soluções de programas complexos." ], "skills": [ { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "level": "expert", "levelNumber": 4 }, { "id": "pcf:commercial-perspective", "slug": "pcf-commercial-perspective", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-definition-and-shaping", "slug": "pcf-problem-definition-and-shaping", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:technical-design-throughout-the-life-cycle", "slug": "pcf-technical-design-throughout-the-life-cycle", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "expert", "levelNumber": 4 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "3", "people": "4", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 655, "jobEvaluationNotes": "Enquadrada acima da sugestão de categoria do UK GDaD PCF (Faixa 8b); anúncios do setor de saúde situam esta função na Faixa 8c. Planejamento, política e pessoas são pontuados acima do perfil da Faixa 8b, porque a função planeja a arquitetura de todo um programa e lidera uma equipe de profissionais de arquitetura de soluções.", "selfAssessmentFile": "solution-architect--band-8c--lead-solution-architect.tsv" }, { "id": "principal-solution-architect", "slug": "profissional-de-arquitetura-de-soluções-principal", "title": "Profissional de arquitetura de soluções principal", "band": "8d", "summary": "", "pcfLevel": "Principal solution architect", "pcfLevelDescription": "A principal solution architect can be responsible for a large programme or group of solution architecture projects, or a single, very complex or critical business area.\n\nAt this role level, you will:\n- lead teams of more junior solution architects\n- lead multiple architecture projects or programmes\n- build relationships with senior stakeholders across multiple business or technical areas in the organisation and its partners\n- be proactive in identifying opportunities to improve the organisation and its partners\n- work with technology partners to inform their roadmaps\n- take a leading role in the overall direction of business and digital capabilities\n- inspire other architects and help them understand how to meet organisational goals", "civilServiceGrades": "G6", "responsibilities": [ "Liderar a arquitetura de soluções dos maiores ou mais críticos programas da organização.", "Definir os padrões, os modelos e os métodos de arquitetura de soluções da organização.", "Aconselhar diretorias e organizações parceiras sobre o projeto de serviços de saúde e de cuidados críticos e compartilhados.", "Resolver os conflitos de projeto mais difíceis entre programas, fornecedores e organizações parceiras.", "Liderar a prática de arquitetura de soluções e desenvolver suas pessoas." ], "qualifications": [ "Ampla experiência na liderança da arquitetura de soluções em vários programas ou organizações." ], "skills": [ { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "level": "expert", "levelNumber": 4 }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "level": "expert", "levelNumber": 4 }, { "id": "pcf:commercial-perspective", "slug": "pcf-commercial-perspective", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "expert", "levelNumber": 4 }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "level": "expert", "levelNumber": 4 }, { "id": "pcf:problem-definition-and-shaping", "slug": "pcf-problem-definition-and-shaping", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:technical-design-throughout-the-life-cycle", "slug": "pcf-technical-design-throughout-the-life-cycle", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "expert", "levelNumber": 4 }, { "id": "information-governance", "slug": "information-governance", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "6", "research": "2", "freedom-to-act": "6", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 699, "jobEvaluationNotes": "Enquadrada acima da sugestão de categoria do UK GDaD PCF (Faixa 8c); anúncios do setor de saúde situam esta função na Faixa 8d. A liberdade de ação está no nível 6, porque a função define os padrões de arquitetura de soluções da organização; recursos financeiros e pessoas estão no nível 4, porque lidera a prática e seu orçamento.", "selfAssessmentFile": "solution-architect--band-8d--principal-solution-architect.tsv" } ], "sources": [] }, { "id": "technical-architect", "slug": "profissional-de-arquitetura-técnica", "title": "Profissional de arquitetura técnica", "family": "architecture", "summary": "Os profissionais de arquitetura técnica projetam a estrutura técnica dos serviços de saúde digital da organização — os componentes, as plataformas, a hospedagem, os padrões de integração e as qualidades não funcionais, como segurança, desempenho e resiliência. Trabalham em estreita colaboração com pessoas desenvolvedoras e de engenharia DevOps, exercem a liderança técnica das equipes de entrega e garantem que os serviços sejam construídos para durar e seguros de operar.", "healthContext": [ "Os serviços clínicos costumam exigir alta disponibilidade e recuperação rápida, por isso os projetos técnicos devem prever falhas e funcionamento degradado.", "Os projetos devem proteger as informações de saúde confidenciais por padrão, com criptografia, controle de acesso e auditoria.", "Os serviços se conectam a muitos sistemas clínicos e plataformas compartilhadas, muitas vezes por APIs HL7 FHIR e mensageria, por isso os padrões de integração são centrais no projeto.", "Escolhas técnicas de projeto, como cache, novas tentativas e tratamento de horários, podem causar perigos clínicos, por isso as pessoas arquitetas contribuem para os dossiês de segurança.", "Sistemas clínicos legados e dispositivos médicos podem limitar as escolhas de tecnologia, de rede e de hospedagem." ], "pcfRole": { "name": "Technical architect", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/technical-architect/", "description": "A technical architect provides technical leadership and architectural design.", "family": "Architecture" }, "esco": [ "d0aa0792-4345-474b-9365-686cf4869d2e", "2fb96c6c-8d0b-4ef0-b1ee-3e493305e4eb" ], "levels": [ { "id": "associate-technical-architect", "slug": "profissional-de-arquitetura-técnica-associado", "title": "Profissional de arquitetura técnica associado", "band": "6", "summary": "", "pcfLevel": "Associate technical architect", "pcfLevelDescription": "An associate technical architect supports technical architects in putting forward designs as solutions to technology challenges, usually under supervision.\n\nAt this role level, you will:\n- work closely with developers when designing appropriate solutions\n- have an understanding of the overall strategy and how your work supports it", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Desenhar diagramas técnicos e documentar os componentes, a hospedagem e as integrações dos serviços existentes.", "Pesquisar opções de tecnologia e resumir suas vantagens e desvantagens, com orientação.", "Trabalhar com pessoas desenvolvedoras para verificar se as construções seguem os projetos e padrões acordados.", "Registrar decisões técnicas e manter atualizados os documentos de projeto." ], "qualifications": [ "Graduação em computação ou em área afim, ou experiência equivalente em engenharia de software ou de infraestrutura.", "Conhecimento especializado em projeto técnico, em nível de pós-graduação lato sensu ou experiência equivalente." ], "skills": [ { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-design-throughout-the-life-cycle", "slug": "pcf-technical-design-throughout-the-life-cycle", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "2", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "1", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 412, "jobEvaluationNotes": "Enquadrada acima da sugestão de categoria do UK GDaD PCF (Faixa 5); anúncios do setor de saúde situam esta função na Faixa 6. Os conhecimentos são pontuados em nível de pós-graduação lato sensu, e os recursos de informação no nível 5, porque a função projeta partes de grandes sistemas de informação.", "selfAssessmentFile": "technical-architect--band-6--associate-technical-architect.tsv" }, { "id": "technical-architect", "slug": "profissional-de-arquitetura-técnica", "title": "Profissional de arquitetura técnica", "band": "7", "summary": "", "pcfLevel": "Technical architect", "pcfLevelDescription": "A technical architect is responsible for the design and build of technical architecture.\n\nAt this role level, you will:\n- undertake structured analysis of technical issues, translating this analysis into technical designs that describe a solution\n- be consulted about design and provide design patterns\n- identify deeper issues that need fixing\n- look for opportunities to collaborate and reuse components, communicating with both technical and non-technical stakeholders", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Projetar a arquitetura técnica de um serviço, incluindo componentes, hospedagem, integração e segurança.", "Fornecer modelos de projeto às equipes de entrega e revisar seus projetos técnicos e a estrutura do código.", "Definir com os responsáveis pelos serviços os requisitos não funcionais, como metas de disponibilidade, desempenho e recuperação.", "Identificar dívida técnica e tecnologia sem suporte e planejar como corrigi-las.", "Identificar perigos técnicos e controles para o dossiê de segurança clínica." ], "qualifications": [ "Conhecimento especializado em arquitetura técnica, em nível de mestrado ou experiência equivalente.", "Experiência no projeto ou na construção de software ou infraestrutura em produção." ], "skills": [ { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "level": "working", "levelNumber": 2 }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "level": "working", "levelNumber": 2 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "working", "levelNumber": 2 }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "level": "working", "levelNumber": 2 }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-design-throughout-the-life-cycle", "slug": "pcf-technical-design-throughout-the-life-cycle", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "3", "physical-skills": "2", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 496, "jobEvaluationNotes": "Enquadrada na sugestão de categoria do UK GDaD PCF, a Faixa 7, em linha com os anúncios do setor de saúde para esta função. Os conhecimentos são pontuados em nível de mestrado ou equivalente, por conhecimento especializado em toda a extensão da arquitetura técnica.", "selfAssessmentFile": "technical-architect--band-7--technical-architect.tsv" }, { "id": "senior-technical-architect", "slug": "profissional-de-arquitetura-técnica-sênior", "title": "Profissional de arquitetura técnica sênior", "band": "8a", "summary": "", "pcfLevel": "Senior technical architect", "pcfLevelDescription": "A senior technical architect works on large or multiple pieces of work that are complex or risky.\n\nAt this role level, you will:\n- define strategy and be central to assuring services\n- regularly collaborate and find agreement with senior stakeholders, providing direction and challenge\n- be proactive in identifying problems and translating these into non-technical descriptions that can be widely understood\n- mentor and coach junior colleagues", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Liderar o projeto técnico de serviços grandes, complexos ou de alto risco, como sistemas clínicos e plataformas de integração compartilhadas.", "Definir a direção técnica de uma ou mais equipes de entrega e questionar projetos que acrescentem risco.", "Projetar para resiliência, recuperação de desastres e operação segura, e verificar se as equipes testam esses aspectos.", "Explicar em linguagem simples os riscos e as concessões técnicas aos responsáveis pelos serviços, às lideranças clínicas e às partes interessadas sêniores.", "Orientar e acompanhar profissionais de arquitetura técnica e pessoas desenvolvedoras sêniores." ], "qualifications": [ "Experiência substancial em projeto técnico de serviços complexos, em nível equivalente ao de mestrado." ], "skills": [ { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "level": "working", "levelNumber": 2 }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "level": "working", "levelNumber": 2 }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-design-throughout-the-life-cycle", "slug": "pcf-technical-design-throughout-the-life-cycle", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 560, "jobEvaluationNotes": "Enquadrada acima da sugestão de categoria do UK GDaD PCF (Faixa 7); anúncios do setor de saúde situam esta função na Faixa 8a. Planejamento, política e liberdade de ação são pontuados acima do perfil da Faixa 7, porque a função define a direção técnica de várias equipes com pouca supervisão.", "selfAssessmentFile": "technical-architect--band-8a--senior-technical-architect.tsv" }, { "id": "lead-technical-architect", "slug": "profissional-de-arquitetura-técnica-líder", "title": "Profissional de arquitetura técnica líder", "band": "8b", "summary": "", "pcfLevel": "Lead technical architect", "pcfLevelDescription": "A lead technical architect works with multiple projects or teams on problems that require broad architectural thinking.\n\nAt this role level, you will:\n- be responsible for leading the technical design of systems and services, justifying and communicating design decisions\n- assure other services and system quality, ensuring the technical work fits into the broader strategy for government\n- explore the benefits of cross-government alignment\n- provide mentoring within teams\n- provide leadership to other architects", "civilServiceGrades": "G7/G6", "responsibilities": [ "Liderar a arquitetura técnica de vários serviços ou equipes, definindo modelos e padrões compartilhados.", "Dar garantia à qualidade técnica dos projetos nas instâncias de decisão de projeto, incluindo segurança, resiliência e interoperabilidade.", "Dar forma ao roteiro de tecnologia da organização com profissionais de arquitetura corporativa e lideranças de engenharia.", "Aconselhar a liderança sênior sobre escolhas de tecnologia, investimento em plataformas e risco técnico.", "Liderar e desenvolver profissionais de arquitetura técnica." ], "qualifications": [ "Ampla experiência na liderança da arquitetura técnica de serviços complexos." ], "skills": [ { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "level": "expert", "levelNumber": 4 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:technical-design-throughout-the-life-cycle", "slug": "pcf-technical-design-throughout-the-life-cycle", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 613, "jobEvaluationNotes": "", "selfAssessmentFile": "technical-architect--band-8b--lead-technical-architect.tsv" }, { "id": "principal-technical-architect", "slug": "profissional-de-arquitetura-técnica-principal", "title": "Profissional de arquitetura técnica principal", "band": "8c", "summary": "", "pcfLevel": "Principal technical architect", "pcfLevelDescription": "A principal technical architect leads at the highest level and is responsible for making sure the strategy is agreed and followed.\n\nAt this role level, you will:\n- network and communicate with senior stakeholders across organisations\n- proactively seek opportunities for digital transformation\n- support multiple teams, finding and using best practice and emerging technologies\n- inspire other architects and help them understand how to deliver the goals of the organisation\n- be responsible for governance, solving complex and high risk issues or delivering architecture design", "civilServiceGrades": "G6", "responsibilities": [ "Definir a estratégia, os princípios e os padrões de arquitetura técnica da organização.", "Exercer a governança do projeto técnico em toda a organização, incluindo a instância de decisão de projeto técnico.", "Aconselhar a equipe executiva sobre grandes decisões de tecnologia, como a estratégia de hospedagem e a consolidação de plataformas.", "Representar a organização em comunidades técnicas e de padronização entre organizações.", "Inspirar e desenvolver as pessoas arquitetas de toda a organização." ], "qualifications": [ "Ampla experiência na liderança da arquitetura técnica em várias equipes ou organizações." ], "skills": [ { "id": "pcf:architect-for-the-whole-context", "slug": "pcf-architect-for-the-whole-context", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:architecture-communication", "slug": "pcf-architecture-communication", "level": "expert", "levelNumber": 4 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:making-architectural-decisions", "slug": "pcf-making-architectural-decisions", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategy-design", "slug": "pcf-strategy-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:technical-design-throughout-the-life-cycle", "slug": "pcf-technical-design-throughout-the-life-cycle", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "expert", "levelNumber": 4 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "3", "people": "3", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 662, "jobEvaluationNotes": "", "selfAssessmentFile": "technical-architect--band-8c--principal-technical-architect.tsv" } ], "sources": [] }, { "id": "data-architect", "slug": "profissional-de-arquitetura-de-dados", "title": "Profissional de arquitetura de dados", "family": "architecture", "summary": "Os profissionais de arquitetura de dados projetam como a organização estrutura, armazena, movimenta e governa seus dados de saúde e de cuidados, para que possam ser usados com segurança no cuidado direto, no planejamento de serviços e na pesquisa. Projetam modelos de dados, plataformas de dados e fluxos de dados, definem padrões de dados e garantem que o significado clínico, a qualidade e a confidencialidade sejam preservados de ponta a ponta.", "healthContext": [ "Os dados de saúde devem manter seu significado clínico, por isso os modelos de dados usam terminologias clínicas como a SNOMED CT e classificações como a CID.", "Os dados usados no cuidado direto e os usados no planejamento ou na pesquisa têm bases legais diferentes, por isso as pessoas arquitetas projetam para a separação, a desidentificação e o acesso controlado.", "Os dados vêm de muitos sistemas clínicos e de cuidados de qualidade variável, por isso projetam para verificações de qualidade de dados, associação de pacientes e rastreabilidade de origem.", "Os prontuários compartilhados e a troca de dados dependem de modelos comuns, como os recursos HL7 FHIR, e de conjuntos de dados nacionais ou internacionais acordados.", "Os registros devem ser guardados por longos períodos de retenção, por isso os projetos devem prever o arquivamento e o acesso aos dados históricos." ], "pcfRole": { "name": "Data architect", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/data-architect/", "description": "A data architect sets the vision for the organisation’s use of data, through data design, to ensure that data is managed properly and meets the organisation’s needs.", "family": "Architecture" }, "esco": [ "8d9ec84d-cf2d-4179-87bc-335cda54a427", "1562c7a3-c7d9-419d-b9b6-db26610bcf84" ], "levels": [ { "id": "data-architect", "slug": "profissional-de-arquitetura-de-dados", "title": "Profissional de arquitetura de dados", "band": "8a", "summary": "", "pcfLevel": "Data architect", "pcfLevelDescription": "A data architect designs and builds data models to fulfil the strategic data needs of the organisation, as defined by chief data architects.\n\nAt this role level, you will:\n- design, support and provide guidance for the upgrade, management, decommission and archive of data in compliance with data policy\n- provide input into data dictionaries\n- define and maintain the data technology architecture, including metadata, integration and business intelligence or data warehouse architecture", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Projetar modelos de dados lógicos e físicos para dados clínicos e operacionais, usando terminologias clínicas quando necessário.", "Projetar fluxos de dados e componentes da plataforma de dados, como data warehouse, lakehouse e camadas de integração.", "Definir metadados, entradas do dicionário de dados e rastreabilidade de origem para os conjuntos de dados da sua área.", "Projetar controles de desidentificação e de acesso para que os dados sejam usados somente para a sua finalidade legal.", "Trabalhar com colegas de qualidade de dados e de codificação clínica para corrigir as causas estruturais de dados ruins.", "Orientar pessoas engenheiras e analistas de dados sobre modelos e padrões de dados." ], "qualifications": [ "Experiência substancial em modelagem de dados e projeto de plataformas de dados, em nível equivalente ao de mestrado." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-data", "slug": "pcf-communicating-data", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-analysis-and-synthesis", "slug": "pcf-data-analysis-and-synthesis", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-governance-data-architect", "slug": "pcf-data-governance-data-architect", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-modelling", "slug": "pcf-data-modelling", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-standards", "slug": "pcf-data-standards", "level": "working", "levelNumber": 2 }, { "id": "pcf:metadata-management", "slug": "pcf-metadata-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:turning-business-problems-into-data-design", "slug": "pcf-turning-business-problems-into-data-design", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "data-quality", "slug": "data-quality", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 560, "jobEvaluationNotes": "Enquadrada acima da sugestão de categoria do UK GDaD PCF (Faixa 7); anúncios do setor de saúde situam esta função na Faixa 8a. Planejamento, política e liberdade de ação são pontuados acima do perfil da Faixa 7, porque a função projeta plataformas e controles de dados usados em muitos serviços.", "selfAssessmentFile": "data-architect--band-8a--data-architect.tsv" }, { "id": "senior-data-architect", "slug": "profissional-de-arquitetura-de-dados-sênior", "title": "Profissional de arquitetura de dados sênior", "band": "8b", "summary": "", "pcfLevel": "Senior data architect", "pcfLevelDescription": "A senior data architect delivers the vision for the organisation as set by the chief data architect.\n\nAt this role level, you will:\n- design data models and metadata systems\n- help chief data architects to interpret an organisation’s needs\n- provide oversight and advice to other data architects who are designing and producing data artefacts\n- design and support the management of data dictionaries\n- make sure that your teams are working to the standards set for the organisation by the chief data architects\n- work with technical architects to make sure that an organisation’s systems are designed in accordance with the appropriate data architecture", "civilServiceGrades": "G7/G6", "responsibilities": [ "Projetar a arquitetura de dados de um grande domínio, como o prontuário compartilhado ou a plataforma de análise.", "Garantir que os projetos de dados das equipes sigam os padrões e modelos de dados da organização.", "Projetar como os dados são compartilhados com organizações parceiras, incluindo padrões, controles e acordos de compartilhamento de dados.", "Aconselhar colegas de governança da informação e de segurança clínica sobre os riscos de dados dos novos projetos.", "Revisar e orientar o trabalho de profissionais de arquitetura de dados." ], "qualifications": [ "Ampla experiência em arquitetura de dados para organizações complexas." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-data", "slug": "pcf-communicating-data", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-analysis-and-synthesis", "slug": "pcf-data-analysis-and-synthesis", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-governance-data-architect", "slug": "pcf-data-governance-data-architect", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-modelling", "slug": "pcf-data-modelling", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-standards", "slug": "pcf-data-standards", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:metadata-management", "slug": "pcf-metadata-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "working", "levelNumber": 2 }, { "id": "pcf:turning-business-problems-into-data-design", "slug": "pcf-turning-business-problems-into-data-design", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "data-quality", "slug": "data-quality", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 613, "jobEvaluationNotes": "", "selfAssessmentFile": "data-architect--band-8b--senior-data-architect.tsv" }, { "id": "chief-data-architect", "slug": "chefia-de-arquitetura-de-dados", "title": "Chefia de arquitetura de dados", "band": "8c", "summary": "", "pcfLevel": "Chief data architect", "pcfLevelDescription": "A chief data architect sets the vision for the organisation’s use of data as directed by the appropriate governance body.\n\nAt this role level, you will:\n- oversee the design of multiple data models and have a broad understanding of how each model fulfils the needs of the organisation\n- be accountable for supporting and aligning to the organisation’s data strategy\n- champion data architecture both internally and through collaborating and communicating at the most senior levels across government\n- set the standards and ways of working for the data architecture community\n- be accountable for assuring data models at the level of a project or enterprise\n- provide advice to project teams and oversee the management of the full data product life cycle\n- be responsible for ensuring that the organisation’s systems are designed in accordance with the enterprise data architecture", "civilServiceGrades": "G6", "responsibilities": [ "Definir a visão e o roteiro de arquitetura de dados da organização, em linha com a sua estratégia de dados.", "Ser responsável pelo modelo de dados corporativo, pelos padrões de dados e pelo dicionário de dados da organização.", "Aconselhar a equipe executiva e os órgãos de governança de dados sobre arquitetura de dados, riscos e investimentos.", "Representar a organização em trabalhos de padrões de dados e de interoperabilidade entre organizações.", "Liderar a prática de arquitetura de dados e desenvolver suas pessoas." ], "qualifications": [ "Ampla experiência na liderança da arquitetura de dados entre organizações." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-data", "slug": "pcf-communicating-data", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-analysis-and-synthesis", "slug": "pcf-data-analysis-and-synthesis", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-governance-data-architect", "slug": "pcf-data-governance-data-architect", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-modelling", "slug": "pcf-data-modelling", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-standards", "slug": "pcf-data-standards", "level": "expert", "levelNumber": 4 }, { "id": "pcf:metadata-management", "slug": "pcf-metadata-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:turning-business-problems-into-data-design", "slug": "pcf-turning-business-problems-into-data-design", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "expert", "levelNumber": 4 }, { "id": "information-governance", "slug": "information-governance", "level": "expert", "levelNumber": 4 }, { "id": "data-quality", "slug": "data-quality", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "3", "people": "3", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 662, "jobEvaluationNotes": "", "selfAssessmentFile": "data-architect--band-8c--chief-data-architect.tsv" } ], "sources": [] }, { "id": "security-architect", "slug": "profissional-de-arquitetura-de-segurança", "title": "Profissional de arquitetura de segurança", "family": "architecture", "summary": "Os profissionais de arquitetura de segurança projetam a segurança dos serviços de saúde digital da organização, para que as informações dos pacientes permaneçam confidenciais, exatas e disponíveis quando o cuidado precisar. Definem padrões e controles de segurança, avaliam o risco de segurança de novos projetos e fornecedores e ajudam as equipes a tomar decisões baseadas em risco que mantenham os serviços ao mesmo tempo seguros e utilizáveis por profissionais clínicos e pacientes.", "healthContext": [ "As organizações de saúde são alvos frequentes de ransomware e de roubo de dados, e um ataque pode paralisar serviços clínicos, por isso a disponibilidade é tão importante quanto a confidencialidade.", "Os controles de segurança não devem atrapalhar o atendimento urgente, por isso os projetos equilibram autenticação forte com acesso rápido em ambientes clínicos.", "Dispositivos médicos conectados e sistemas clínicos legados muitas vezes não podem receber correções rapidamente, por isso as pessoas arquitetas projetam controles compensatórios, como a segmentação.", "Muitas pessoas das equipes, organizações parceiras e fornecedores precisam de acesso aos prontuários, por isso a identidade, o acesso baseado em papéis e a auditoria são centrais.", "Os projetos de segurança devem apoiar os deveres de governança da informação e as normas de segurança publicadas, como a ISO/IEC 27001." ], "pcfRole": { "name": "Security architect", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/security-architect/", "description": "A security architect designs and builds secure solutions.", "family": "Architecture" }, "esco": [ "e1c72b5f-4c5c-487c-a6df-e84b64a51dae", "7754d570-9519-48c2-b1c9-8e165f8bca0f" ], "levels": [ { "id": "security-architect", "slug": "profissional-de-arquitetura-de-segurança", "title": "Profissional de arquitetura de segurança", "band": "8a", "summary": "", "pcfLevel": "Security architect", "pcfLevelDescription": "A security architect creates and designs security for a system or service, maintains security documentation and develops architecture patterns and security approaches to new technologies.\n\nAt this role level, you will:\n- recommend security controls and identify solutions that support a business objective\n- provide specialist advice and recommend approaches across teams and various stakeholders\n- communicate widely with other stakeholders\n- advise on important security-related technologies and assess the risk associated with proposed changes\n- inspire and influence others to execute security principles\n- help review other people’s work", "civilServiceGrades": "HEO/SEO/G7", "responsibilities": [ "Projetar controles de segurança para serviços e sistemas, incluindo identidade, criptografia, registro de logs e proteção de rede.", "Avaliar a segurança de novos projetos e de produtos de fornecedores e registrar riscos e controles recomendados.", "Desenvolver padrões de segurança reutilizáveis pelas equipes de entrega, como o login de pacientes e o acesso único das equipes.", "Orientar sobre controles compensatórios para dispositivos médicos e sistemas clínicos legados que não podem ser atualizados com facilidade.", "Trabalhar com colegas de governança da informação e de segurança clínica para que os riscos de segurança, de privacidade e clínicos sejam avaliados em conjunto.", "Orientar profissionais de engenharia de segurança e outras pessoas arquitetas em projeto seguro." ], "qualifications": [ "Experiência substancial em arquitetura de segurança ou engenharia de segurança, em nível equivalente ao de mestrado.", "Uma qualificação reconhecida em segurança ou experiência equivalente." ], "skills": [ { "id": "pcf:analysis", "slug": "pcf-analysis", "level": "working", "levelNumber": 2 }, { "id": "pcf:communication-security-architect", "slug": "pcf-communication-security-architect", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-secure-systems", "slug": "pcf-designing-secure-systems", "level": "working", "levelNumber": 2 }, { "id": "pcf:enabling-and-informing-risk-based-decisions", "slug": "pcf-enabling-and-informing-risk-based-decisions", "level": "working", "levelNumber": 2 }, { "id": "pcf:research-and-innovation", "slug": "pcf-research-and-innovation", "level": "working", "levelNumber": 2 }, { "id": "pcf:security-technology", "slug": "pcf-security-technology", "level": "working", "levelNumber": 2 }, { "id": "pcf:understanding-security-implications-of-transformation", "slug": "pcf-understanding-security-implications-of-transformation", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "practitioner", "levelNumber": 3 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 560, "jobEvaluationNotes": "Enquadrada acima da sugestão de categoria do UK GDaD PCF (Faixa 6); anúncios do setor de saúde situam esta função na Faixa 8a. Análise e liberdade de ação são pontuadas acima do perfil da Faixa 7, porque a função projeta a segurança de sistemas clínicos críticos com pouca supervisão.", "selfAssessmentFile": "security-architect--band-8a--security-architect.tsv" }, { "id": "lead-security-architect", "slug": "profissional-de-arquitetura-de-segurança-líder", "title": "Profissional de arquitetura de segurança líder", "band": "8b", "summary": "", "pcfLevel": "Lead security architect", "pcfLevelDescription": "A lead security architect undertakes complex work of a high risk level, often working on several projects.\n\nAt this role level, you will:\n- interact with senior stakeholders across departments\n- reach and influence a wide range of people across larger teams and communities\n- research and apply innovative security architecture solutions to new or existing problems and be able to justify and communicate design decisions\n- develop vision, principles and strategy for security architects for one project or technology\n- work out subtle security needs\n- understand the impact of decisions, balancing requirements and deciding between approaches\n- produce particular patterns and support quality assurance\n- be the point of escalation for architects in lower grade roles\n- lead the technical design of systems and services", "civilServiceGrades": "G7/G6", "responsibilities": [ "Liderar a arquitetura de segurança de vários projetos de alto risco ou de uma área importante, como sistemas clínicos ou hospedagem em nuvem.", "Definir princípios e padrões de segurança para os projetos da sua área e dar garantia a eles nas instâncias de decisão de projeto.", "Aconselhar os responsáveis sêniores pelos riscos sobre os riscos de segurança e as opções para geri-los.", "Projetar a segurança dos dados compartilhados com organizações parceiras e fornecedores.", "Liderar e desenvolver profissionais de arquitetura de segurança." ], "qualifications": [ "Ampla experiência em arquitetura de segurança de serviços complexos." ], "skills": [ { "id": "pcf:analysis", "slug": "pcf-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communication-security-architect", "slug": "pcf-communication-security-architect", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-secure-systems", "slug": "pcf-designing-secure-systems", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:enabling-and-informing-risk-based-decisions", "slug": "pcf-enabling-and-informing-risk-based-decisions", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:research-and-innovation", "slug": "pcf-research-and-innovation", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:security-technology", "slug": "pcf-security-technology", "level": "expert", "levelNumber": 4 }, { "id": "pcf:understanding-security-implications-of-transformation", "slug": "pcf-understanding-security-implications-of-transformation", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "expert", "levelNumber": 4 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "practitioner", "levelNumber": 3 }, { "id": "security-operations", "slug": "security-operations", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 613, "jobEvaluationNotes": "", "selfAssessmentFile": "security-architect--band-8b--lead-security-architect.tsv" }, { "id": "principal-security-architect", "slug": "profissional-de-arquitetura-de-segurança-principal", "title": "Profissional de arquitetura de segurança principal", "band": "8c", "summary": "", "pcfLevel": "Principal security architect", "pcfLevelDescription": "A principal security architect works on services of high complexity and risk, making decisions to enable the business to achieve its needs.\n\nAt this role level, you will:\n- work on projects with high strategic impact, setting a strategy that can be used in the long term and across the breadth of the organisation\n- communicate with a broad range of senior stakeholders and be responsible for defining the vision, principles and strategy for security architects\n- recommend security design across several projects or technologies, up to an organisational or inter-organisational level\n- have a deep and evolving level of technical expertise, so you can act as an exemplar\n- make and influence important business and architectural decisions\n- research, identify, validate and adopt new technologies and methodologies\n- be a recognised expert and demonstrate this expertise by solving unprecedented issues and problems\n- further the profession, demonstrating and sharing best practice within and outside the organisation", "civilServiceGrades": "G6", "responsibilities": [ "Definir a visão, os princípios e a estratégia de arquitetura de segurança da organização.", "Aconselhar a equipe executiva e o conselho de administração sobre o risco de cibersegurança para o cuidado dos pacientes e para os serviços.", "Garantir que a resiliência cibernética, incluindo a recuperação de um grande ataque, esteja incorporada aos serviços clínicos críticos.", "Representar a organização em comunidades de cibersegurança e de padronização entre organizações.", "Liderar a prática de arquitetura de segurança e desenvolver suas pessoas." ], "qualifications": [ "Ampla experiência na liderança da arquitetura de segurança entre organizações." ], "skills": [ { "id": "pcf:analysis", "slug": "pcf-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:communication-security-architect", "slug": "pcf-communication-security-architect", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-secure-systems", "slug": "pcf-designing-secure-systems", "level": "expert", "levelNumber": 4 }, { "id": "pcf:enabling-and-informing-risk-based-decisions", "slug": "pcf-enabling-and-informing-risk-based-decisions", "level": "expert", "levelNumber": 4 }, { "id": "pcf:research-and-innovation", "slug": "pcf-research-and-innovation", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:security-technology", "slug": "pcf-security-technology", "level": "expert", "levelNumber": 4 }, { "id": "pcf:understanding-security-implications-of-transformation", "slug": "pcf-understanding-security-implications-of-transformation", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "expert", "levelNumber": 4 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "expert", "levelNumber": 4 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "practitioner", "levelNumber": 3 }, { "id": "security-operations", "slug": "security-operations", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "3", "people": "3", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 662, "jobEvaluationNotes": "", "selfAssessmentFile": "security-architect--band-8c--principal-security-architect.tsv" } ], "sources": [] }, { "id": "network-architect", "slug": "profissional-de-arquitetura-de-redes", "title": "Profissional de arquitetura de redes", "family": "architecture", "summary": "Os profissionais de arquitetura de redes projetam as redes locais, de longa distância, sem fio e em nuvem que conectam os locais, as equipes, os sistemas clínicos e os dispositivos médicos da organização. Garantem que as redes sejam rápidas, resilientes e seguras o bastante para um cuidado que nunca para e planejam como as redes mudam à medida que os serviços migram para a nuvem e se conectam a organizações parceiras.", "healthContext": [ "Os sistemas clínicos, a telefonia e os dispositivos médicos dependem da rede, por isso uma queda pode interromper o cuidado; os projetos precisam de resiliência e de failover testado.", "As redes costumam transportar dispositivos médicos conectados que são difíceis de corrigir, por isso as pessoas arquitetas projetam segmentação e monitoramento para protegê-los.", "As equipes trabalham em hospitais, clínicas, serviços na comunidade e nas casas dos pacientes, por isso os projetos devem apoiar o acesso móvel e remoto seguro.", "As redes se conectam a redes compartilhadas de saúde e de cuidados e a organizações parceiras, que definem seus próprios requisitos de conexão e de segurança.", "Mudanças em áreas clínicas exigem planejamento cuidadoso em torno do cuidado dos pacientes, por exemplo programando o trabalho fora de períodos movimentados." ], "pcfRole": { "name": "Network architect", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/network-architect/", "description": "A network architect is responsible for network designs and specifications, including cloud networks.", "family": "Architecture" }, "esco": [ "e0b544dd-b621-4126-a55e-054af25c6ea0" ], "levels": [ { "id": "associate-network-architect", "slug": "profissional-de-arquitetura-de-redes-associado", "title": "Profissional de arquitetura de redes associado", "band": "6", "summary": "", "pcfLevel": "Associate network architect", "pcfLevelDescription": "An associate network architect works with network architects on designs and specifications, with guidance.\n\nAt this role level, you will:\n- be aware and knowledgeable of new technology solutions and produce network design policy\n- draft recommendations for network support, creating and maintaining network plans and planning infrastructure runs\n- ensure designs meet SLAs (service level agreements) and develop an understanding of common tools\n- have an understanding of one or two of the following network technologies: LAN (local area network), WAN (wide area network), wifi, data centre LAN, SD (software-defined) networks, telephony, mobile solutions infrastructure, unified comms, network management solutions, network specific security and remote access technologies and approaches\n- collaborate with engineers to ensure systems are practically designed", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Redigir projetos de rede, diagramas e especificações com a orientação de profissionais de arquitetura de redes.", "Fazer o levantamento dos locais e reunir requisitos de áreas clínicas, incluindo cobertura sem fio e conexões de dispositivos.", "Manter atualizados os registros de topologia de rede, endereçamento e dispositivos conectados.", "Conferir se os projetos atendem aos níveis de serviço e aos padrões de segurança antes da revisão." ], "qualifications": [ "Graduação em computação ou redes, uma qualificação reconhecida em redes ou experiência equivalente.", "Conhecimento especializado em projeto de redes, em nível de pós-graduação lato sensu ou experiência equivalente." ], "skills": [ { "id": "pcf:governance-and-assurance", "slug": "pcf-governance-and-assurance", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:it-infrastructure", "slug": "pcf-it-infrastructure", "level": "working", "levelNumber": 2 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:troubleshooting-and-problem-resolution", "slug": "pcf-troubleshooting-and-problem-resolution", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "2", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "1", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 412, "jobEvaluationNotes": "Enquadrada acima da sugestão de categoria do UK GDaD PCF (Faixa 5); anúncios do setor de saúde situam esta função na Faixa 6. Os conhecimentos são pontuados em nível de pós-graduação lato sensu, e os recursos de informação no nível 5, porque a função projeta partes da rede de que dependem grandes sistemas de informação.", "selfAssessmentFile": "network-architect--band-6--associate-network-architect.tsv" }, { "id": "network-architect", "slug": "profissional-de-arquitetura-de-redes", "title": "Profissional de arquitetura de redes", "band": "7", "summary": "", "pcfLevel": "Network architect", "pcfLevelDescription": "A network architect has responsibility for network designs and specifications to support business strategies using common tools.\n\nAt this role level, you will:\n- research new technologies and solutions, and ensure appropriate levels of assurance\n- plan, direct and co-ordinate activities, engaging with other stakeholders to manage and implement a programme\n- agree SLAs (service level agreements) and engage with third party vendors\n- have an understanding of most of the following network technologies: LAN (local area network), WAN (wide area network), wifi, data-centre LAN, SD (software-defined) networks, telephony, mobile solutions infrastructure, unified comms, network management solutions, network-specific security and remote access technologies and approaches\n- coach and mentor associate network architects where appropriate\n- collaborate with engineers to ensure systems are practically designed", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Projetar soluções de rede locais, de longa distância, sem fio e em nuvem para locais e serviços.", "Projetar a segmentação de rede para dispositivos médicos, sistemas clínicos e acesso de visitantes.", "Planejar mudanças de rede em áreas clínicas com as lideranças dos serviços para que o cuidado não seja interrompido.", "Acordar níveis de serviço com fornecedores e requisitos de conexão com redes parceiras.", "Avaliar novas tecnologias de rede e sua adequação aos padrões de segurança da organização." ], "qualifications": [ "Conhecimento especializado em arquitetura de redes, em nível de mestrado ou experiência equivalente.", "Experiência no projeto e no suporte de redes corporativas." ], "skills": [ { "id": "pcf:governance-and-assurance", "slug": "pcf-governance-and-assurance", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:it-infrastructure", "slug": "pcf-it-infrastructure", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:troubleshooting-and-problem-resolution", "slug": "pcf-troubleshooting-and-problem-resolution", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "3", "physical-skills": "2", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 496, "jobEvaluationNotes": "Enquadrada acima da sugestão de categoria do UK GDaD PCF (Faixa 6); anúncios do setor de saúde situam esta função na Faixa 7. Os conhecimentos são pontuados em nível de mestrado ou equivalente, por conhecimento especializado em redes locais, de longa distância, sem fio e em nuvem.", "selfAssessmentFile": "network-architect--band-7--network-architect.tsv" }, { "id": "lead-network-architect", "slug": "profissional-de-arquitetura-de-redes-líder", "title": "Profissional de arquitetura de redes líder", "band": "8a", "summary": "", "pcfLevel": "Lead network architect", "pcfLevelDescription": "A lead network architect is accountable for designs and networks representing their business area.\n\nAt this role level, you will:\n- be a point of escalation\n- actively input into governance forums that determine IT strategy\n- cascade messages, standards and best practice from other architecture teams and design authorities to the network architecture team\n- act as a subject matter expert for network architects\n- represent network architects internally and externally\n- have an understanding of all network technology including LAN (local area network), WAN (wide area network), wifi, data centre LAN, SD (software-defined) networks, telephony, mobile solutions infrastructure, unified comms, network management solutions, and network specific security and remote access technologies and approaches\n- champion new technologies and solutions\n- coach and mentor network architects and associate network architects\n- be a strategic thinker who can communicate network concepts to technical and non-technical stakeholders", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Ser responsável pela arquitetura de rede da organização, incluindo seus locais, data centers e conexões em nuvem.", "Definir padrões de projeto de rede e dar garantia aos projetos na instância de decisão de projeto.", "Projetar a resiliência e a recuperação da rede para serviços clínicos críticos e garantir que sejam testadas.", "Aconselhar sobre investimentos em rede, contratos com fornecedores e os riscos de rede de novos serviços.", "Atuar como ponto especializado de escalonamento e orientar outros profissionais de arquitetura e engenharia de redes." ], "qualifications": [ "Experiência substancial em arquitetura de redes para organizações complexas, em nível equivalente ao de mestrado." ], "skills": [ { "id": "pcf:governance-and-assurance", "slug": "pcf-governance-and-assurance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:it-infrastructure", "slug": "pcf-it-infrastructure", "level": "expert", "levelNumber": 4 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "expert", "levelNumber": 4 }, { "id": "pcf:troubleshooting-and-problem-resolution", "slug": "pcf-troubleshooting-and-problem-resolution", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "awareness", "levelNumber": 1 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "6", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 572, "jobEvaluationNotes": "Enquadrada acima da sugestão de categoria do UK GDaD PCF (Faixa 7); anúncios do setor de saúde situam esta função na Faixa 8a. Os recursos de informação estão no nível 6, porque a função é responsável pela arquitetura de rede de que dependem todos os sistemas de informação da organização.", "selfAssessmentFile": "network-architect--band-8a--lead-network-architect.tsv" } ], "sources": [] }, { "id": "business-architect", "slug": "profissional-de-arquitetura-de-negócios", "title": "Profissional de arquitetura de negócios", "family": "architecture", "summary": "Os profissionais de arquitetura de negócios constroem uma visão clara e integrada de como a organização presta saúde e cuidados — suas capacidades, serviços, percursos de cuidado, processos e informações. Usam essa visão para mostrar onde a mudança é necessária, para ligar a estratégia aos programas e para garantir que a mudança digital melhore o cuidado dos pacientes e a vida profissional de clínicos e equipes de cuidados.", "healthContext": [ "Os percursos de cuidado atravessam equipes, ambientes e organizações, por isso as pessoas arquitetas de negócios modelam os serviços do ponto de vista do paciente, e não apenas por departamento.", "A mudança nos processos clínicos pode afetar a segurança dos pacientes e a carga de trabalho das equipes, por isso os modelos são construídos com profissionais clínicos e equipes de cuidados e conferidos com a prática real.", "A estratégia de saúde e de cuidados é moldada por políticas, regulamentação e regras de financiamento, que as pessoas arquitetas devem traduzir em mudanças práticas de capacidade.", "Muitas capacidades são compartilhadas com organizações parceiras, por isso ajudam a acordar quem faz o quê e por onde a informação deve fluir." ], "pcfRole": { "name": "Business architect", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/business-architect/", "description": "A business architect develops an integrated view of an enterprise, such as a business area or organisation. They use this view to help their organisation put its strategy in place.\n\nIn this role, you will:\n- understand and apply business architectural principles, techniques, and tools to business challenges\n- ensure design work from projects and programmes aligns with strategy\n- ensure business change is implemented effectively to meet strategy\n- aggregate and disaggregate complex information from across your organisation\n- communicate complex information about the organisation to stakeholders", "family": "Architecture" }, "esco": [ "2bef94db-0088-4507-982a-2ca717529adb", "4b3201cb-ffc5-4f61-9fc3-5c0f0038fa5f" ], "levels": [ { "id": "trainee-business-architect", "slug": "profissional-de-arquitetura-de-negócios-trainee", "title": "Profissional de arquitetura de negócios trainee", "band": "6", "summary": "", "pcfLevel": "Trainee business architect", "pcfLevelDescription": "A trainee business architect supports the more senior business architect roles. They also receive training on the tasks they support so they can work on their own.\n\nAt this role level, you will:\n- develop your knowledge of the frameworks, practice, and principles of business architecture\n- work with other business architects to support the production of clear business architecture outputs\n- support during workshops and meetings with stakeholders in the organisation", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Aprender métodos de arquitetura de negócios, como modelagem de capacidades, de cadeias de valor e de processos, por meio de treinamento e prática.", "Reunir informações sobre serviços e percursos de cuidado por meio de entrevistas, documentos e observação.", "Redigir mapas de capacidades e modelos de processos com a orientação de profissionais de arquitetura de negócios.", "Ajudar a conduzir oficinas com profissionais clínicos, equipes de cuidados e gestores e redigir os resultados." ], "qualifications": [ "Graduação ou experiência equivalente em negócios, análise ou área afim.", "Formação especializada em métodos de arquitetura de negócios, em nível de pós-graduação lato sensu ou experiência equivalente." ], "skills": [ { "id": "pcf:business-architecture", "slug": "pcf-business-architecture", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:consultancy", "slug": "pcf-consultancy", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:making-and-guiding-decisions", "slug": "pcf-making-and-guiding-decisions", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:methods-and-tools", "slug": "pcf-methods-and-tools", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "2", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "1", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 412, "jobEvaluationNotes": "Enquadrada acima da sugestão de categoria do UK GDaD PCF (Faixa 5); anúncios do setor de saúde situam esta função na Faixa 6. Os conhecimentos são pontuados no nível que a função exige depois que o treinamento é suficiente para realizar o trabalho.", "selfAssessmentFile": "business-architect--band-6--trainee-business-architect.tsv" }, { "id": "associate-business-architect", "slug": "profissional-de-arquitetura-de-negócios-associado", "title": "Profissional de arquitetura de negócios associado", "band": "7", "summary": "", "pcfLevel": "Associate business architect", "pcfLevelDescription": "An associate business architect uses their knowledge and experience to address business scenarios. They continue to get support and training for their role.\n\nAt this role level, you will:\n- apply architectural methods following direction and wider strategy to produce outputs\n- break down complexity and produce clear outputs\n- explain complex business problems using clear language and artefacts\n- bring together disconnected information to inform decision making\n- recognise issues that cut across different areas of the organisation and present opportunities for improvement", "civilServiceGrades": "SEO", "responsibilities": [ "Modelar capacidades, serviços e percursos de cuidado de uma parte da organização.", "Analisar modelos para encontrar lacunas, duplicações e pontos de dor para pacientes e equipes.", "Reunir informações de diferentes equipes e organizações para subsidiar decisões de mudança.", "Explicar problemas complexos de serviço às partes interessadas com modelos claros e linguagem simples.", "Manter o repositório de arquitetura de negócios exato e ligado aos modelos de aplicações e de dados." ], "qualifications": [ "Conhecimento especializado em arquitetura de negócios ou análise de negócios, em nível de mestrado ou experiência equivalente.", "Experiência em análise de negócios ou design de serviços." ], "skills": [ { "id": "pcf:business-architecture", "slug": "pcf-business-architecture", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:consultancy", "slug": "pcf-consultancy", "level": "working", "levelNumber": 2 }, { "id": "pcf:making-and-guiding-decisions", "slug": "pcf-making-and-guiding-decisions", "level": "working", "levelNumber": 2 }, { "id": "pcf:methods-and-tools", "slug": "pcf-methods-and-tools", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "7", "analytical": "5", "planning": "3", "physical-skills": "2", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 483, "jobEvaluationNotes": "Enquadrada acima da sugestão de categoria do UK GDaD PCF (Faixa 6); anúncios do setor de saúde situam esta função na Faixa 7. Os conhecimentos são pontuados em nível de mestrado ou equivalente, porque a função modela e analisa serviços e percursos de cuidado entre equipes e organizações.", "selfAssessmentFile": "business-architect--band-7--associate-business-architect.tsv" }, { "id": "business-architect", "slug": "profissional-de-arquitetura-de-negócios", "title": "Profissional de arquitetura de negócios", "band": "8a", "summary": "", "pcfLevel": "Business architect", "pcfLevelDescription": "A business architect uses their knowledge and experience to understand business scenarios, communicate the issues and recommend next steps. They support and guide other business architects.\n\nAt this role level, you will:\n- support executive level work and management of the business architecture practice\n- guide others in using appropriate business architectural tools and methods\n- understand and apply business architectural principles, techniques, and tools to business scenarios\n- create business architecture artefacts, including abstract representations of the organisation, knowing when to apply them\n- develop standard and scalable models to collect, aggregate, or disaggregate complex information", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Desenvolver arquiteturas de negócios atuais e desejadas para uma grande área de serviço, como o atendimento de urgência ou os serviços na comunidade.", "Traduzir estratégia e política em mudanças de capacidade e em um roteiro de mudança.", "Conferir se o escopo de programas e projetos se ajusta à arquitetura de negócios desejada.", "Trabalhar com lideranças clínicas para avaliar como as mudanças propostas afetam os percursos de cuidado, a segurança e a carga de trabalho das equipes.", "Orientar outros profissionais de arquitetura de negócios sobre métodos e ferramentas." ], "qualifications": [ "Experiência substancial em arquitetura de negócios, análise de negócios ou design de serviços, em nível equivalente ao de mestrado." ], "skills": [ { "id": "pcf:business-architecture", "slug": "pcf-business-architecture", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "expert", "levelNumber": 4 }, { "id": "pcf:consultancy", "slug": "pcf-consultancy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:making-and-guiding-decisions", "slug": "pcf-making-and-guiding-decisions", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:methods-and-tools", "slug": "pcf-methods-and-tools", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategic-design-and-business-change", "slug": "pcf-strategic-design-and-business-change", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 560, "jobEvaluationNotes": "Enquadrada acima da sugestão de categoria do UK GDaD PCF (Faixa 7); anúncios do setor de saúde situam esta função na Faixa 8a. Planejamento, política e liberdade de ação são pontuados acima do perfil da Faixa 7, porque a função transforma a estratégia em um roteiro de mudança para uma grande área de serviço.", "selfAssessmentFile": "business-architect--band-8a--business-architect.tsv" }, { "id": "lead-business-architect", "slug": "profissional-de-arquitetura-de-negócios-líder", "title": "Profissional de arquitetura de negócios líder", "band": "8b", "summary": "", "pcfLevel": "Lead business architect", "pcfLevelDescription": "A lead business architect uses their expert knowledge and experience to direct the work addressing high level and complex business scenarios. They support and lead other business architects.\n\nAt this role level, you will:\n- be accountable for outputs produced by the business architecture team\n- lead and direct the application of architectural principles, methods, and tools to business scenarios\n- use architectural methods to form a view of the whole enterprise in a way that is easily understood by stakeholders\n- work with stakeholders at executive levels\n- provide overall direction, guidance, and definition of business architecture to support strategy\n- develop and maintain a strong business architecture capability through coaching, mentoring, and training", "civilServiceGrades": "G7/G6", "responsibilities": [ "Liderar a prática de arquitetura de negócios e responder por seus resultados.", "Manter a visão de toda a organização sobre capacidades, serviços e percursos de cuidado e mantê-la fácil de entender.", "Aconselhar diretorias sobre as prioridades de mudança e sobre como os portfólios de investimento se ajustam à estratégia.", "Trabalhar com organizações parceiras para acordar capacidades e responsabilidades compartilhadas nos percursos de cuidado.", "Liderar e desenvolver profissionais de arquitetura de negócios." ], "qualifications": [ "Ampla experiência na liderança da arquitetura de negócios em uma organização complexa." ], "skills": [ { "id": "pcf:business-architecture", "slug": "pcf-business-architecture", "level": "expert", "levelNumber": 4 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "expert", "levelNumber": 4 }, { "id": "pcf:consultancy", "slug": "pcf-consultancy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:making-and-guiding-decisions", "slug": "pcf-making-and-guiding-decisions", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:methods-and-tools", "slug": "pcf-methods-and-tools", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategic-design-and-business-change", "slug": "pcf-strategic-design-and-business-change", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 613, "jobEvaluationNotes": "", "selfAssessmentFile": "business-architect--band-8b--lead-business-architect.tsv" } ], "sources": [] }, { "id": "data-analyst", "slug": "analista-de-dados", "title": "Analista de dados", "family": "data", "summary": "Os analistas de dados transformam dados de saúde e de cuidados em informações que ajudam profissionais clínicos, gestores e planejadores a tomar decisões. Preparam, vinculam e analisam dados de fontes clínicas, operacionais e relatadas pelos pacientes e os apresentam em relatórios, painéis e informes. Garantem que suas análises sejam exatas e reproduzíveis e que tratem com segurança os dados confidenciais dos pacientes.", "healthContext": [ "Grande parte dos dados descreve pacientes individuais, por isso os analistas trabalham com dados pseudonimizados sempre que possível e verificam o risco de divulgação nos resultados antes de liberá-los.", "Os dados de saúde são registrados com terminologias e classificações clínicas como a SNOMED CT e a CID, por isso os analistas precisam saber como os códigos são usados e onde podem induzir a erro.", "A qualidade dos dados varia entre ambientes de cuidado e sistemas, e as lacunas muitas vezes afetam mais alguns grupos de pacientes do que outros, por isso os analistas verificam vieses antes de tirar conclusões.", "A análise pode mudar como os serviços são planejados, financiados e prestados, por isso os achados precisam de ressalvas claras e não devem exagerar a certeza." ], "pcfRole": { "name": "Data analyst", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/data-analyst/", "description": "A data analyst collects, manages, explores and shares data to support organisational objectives and deliver business impact.\n\nIn this role, you will:\n- identify, collect and move data between a range of systems\n- apply data analysis and data visualisation tools and techniques\n- prepare, manage and model data, following appropriate standards and practices\n- communicate data, insights and conclusions in appropriate formats", "family": "Data" }, "esco": [ "d3edb8f8-3a06-47a0-8fb9-9b212c006aa2" ], "levels": [ { "id": "associate-data-analyst", "slug": "analista-de-dados-associado", "title": "Analista de dados associado", "band": "5", "summary": "", "pcfLevel": "Associate data analyst", "pcfLevelDescription": "An associate data analyst supports data analysis activities and projects. They develop their skills in data analysis by working closely with other data professionals.\n\nAt this role level, you will:\n- support the development and delivery of data analysis and data projects\n- develop analytical approaches and data visualisations, under supervision\n- work with others to understand roles within a multi-disciplinary team and how data analysts work with them", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Produzir relatórios e painéis rotineiros sobre atividade, tempos de espera e uso dos serviços, seguindo métodos acordados.", "Limpar e preparar, sob supervisão, extrações de sistemas de administração de pacientes, clínicos e operacionais.", "Conferir os resultados em relação às regras de qualidade de dados e comunicar os problemas ao responsável pelos dados.", "Aplicar a supressão de números pequenos e outras regras de divulgação antes de compartilhar os resultados.", "Responder a pedidos simples de dados de equipes clínicas e operacionais." ], "qualifications": [ "Graduação em área quantitativa, aprendizagem profissional em análise de dados ou experiência equivalente." ], "skills": [ { "id": "pcf:applying-statistical-and-analytical-tools-and-techniques", "slug": "pcf-applying-statistical-and-analytical-tools-and-techniques", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-management", "slug": "pcf-data-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-preparation-and-linkage", "slug": "pcf-data-preparation-and-linkage", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-visualisation", "slug": "pcf-data-visualisation", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:delivering-business-impact-through-data", "slug": "pcf-delivering-business-impact-through-data", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:developing-code-for-analysis", "slug": "pcf-developing-code-for-analysis", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:managing-a-data-project", "slug": "pcf-managing-a-data-project", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "data-quality", "slug": "data-quality", "level": "working", "levelNumber": 2 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 335, "jobEvaluationNotes": "", "selfAssessmentFile": "data-analyst--band-5--associate-data-analyst.tsv" }, { "id": "data-analyst", "slug": "analista-de-dados", "title": "Analista de dados", "band": "6", "summary": "", "pcfLevel": "Data analyst", "pcfLevelDescription": "A data analyst contributes to the planning, analysis and implementation of data. They work to appropriate standards and ensure data is used to achieve the team's goals.\n\nAt this role level, you will:\n- prepare and manage data\n- apply appropriate techniques, tools and processes to effectively analyse data\n- communicate data to stakeholders with different needs", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Projetar e realizar análises que respondam a perguntas de equipes clínicas, operacionais e de planejamento.", "Vincular com segurança dados em nível de paciente de diferentes fontes, usando identificadores pseudonimizados e métodos de vinculação acordados.", "Escrever código de análise reproduzível e documentar métodos, premissas e fontes de dados.", "Explicar os achados e seus limites a profissionais clínicos e gestores em linguagem simples.", "Verificar vieses na análise entre grupos de pacientes, por exemplo por idade, sexo, etnia e privação socioeconômica.", "Apoiar analistas associados e revisar o trabalho deles." ], "qualifications": [ "Graduação em área quantitativa ou experiência equivalente.", "Experiência na análise e na apresentação de dados complexos." ], "skills": [ { "id": "pcf:applying-statistical-and-analytical-tools-and-techniques", "slug": "pcf-applying-statistical-and-analytical-tools-and-techniques", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-management", "slug": "pcf-data-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-preparation-and-linkage", "slug": "pcf-data-preparation-and-linkage", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-visualisation", "slug": "pcf-data-visualisation", "level": "working", "levelNumber": 2 }, { "id": "pcf:delivering-business-impact-through-data", "slug": "pcf-delivering-business-impact-through-data", "level": "working", "levelNumber": 2 }, { "id": "pcf:developing-code-for-analysis", "slug": "pcf-developing-code-for-analysis", "level": "working", "levelNumber": 2 }, { "id": "pcf:managing-a-data-project", "slug": "pcf-managing-a-data-project", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "data-quality", "slug": "data-quality", "level": "working", "levelNumber": 2 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "working", "levelNumber": 2 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 418, "jobEvaluationNotes": "", "selfAssessmentFile": "data-analyst--band-6--data-analyst.tsv" }, { "id": "senior-data-analyst", "slug": "analista-de-dados-sênior", "title": "Analista de dados sênior", "band": "7", "summary": "", "pcfLevel": "Senior data analyst", "pcfLevelDescription": "A senior data analyst leads data analysis in a team or across an area. They ensure data is appropriately prepared, managed and used, and that data analysis outcomes align with the organisation's goals.\n\nAt this role level, you will:\n- guide others in appropriate practices for preparing, managing and using data\n- lead the application and improvement of processes and ways of working with data\n- lead communication of data and data projects with stakeholders, adapting to their needs and requirements", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Liderar a análise de uma área de serviço, como atendimento de urgência, câncer ou saúde mental, acordando as prioridades com suas lideranças.", "Definir métodos e garantia da qualidade para as análises da equipe, incluindo revisão por pares do código e dos resultados.", "Liderar projetos complexos de vinculação entre ambientes de cuidado e acordar sua base de governança da informação.", "Apresentar os achados a grupos clínicos e gerenciais seniores e aconselhar sobre o que significam para os serviços.", "Trabalhar com pessoas engenheiras de dados e responsáveis pelos dados para corrigir as causas-raiz da baixa qualidade dos dados.", "Orientar e desenvolver os analistas da equipe." ], "qualifications": [ "Experiência substancial na liderança de análise de dados, em nível equivalente ao de mestrado." ], "skills": [ { "id": "pcf:applying-statistical-and-analytical-tools-and-techniques", "slug": "pcf-applying-statistical-and-analytical-tools-and-techniques", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-management", "slug": "pcf-data-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-preparation-and-linkage", "slug": "pcf-data-preparation-and-linkage", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-visualisation", "slug": "pcf-data-visualisation", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:delivering-business-impact-through-data", "slug": "pcf-delivering-business-impact-through-data", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:developing-code-for-analysis", "slug": "pcf-developing-code-for-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:managing-a-data-project", "slug": "pcf-managing-a-data-project", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "data-quality", "slug": "data-quality", "level": "practitioner", "levelNumber": 3 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 480, "jobEvaluationNotes": "", "selfAssessmentFile": "data-analyst--band-7--senior-data-analyst.tsv" }, { "id": "principal-data-analyst", "slug": "analista-de-dados-principal", "title": "Analista de dados principal", "band": "8b", "summary": "", "pcfLevel": "Principal data analyst", "pcfLevelDescription": "A principal data analyst leads teams or significant areas of work in data analysis. They determine and implement appropriate standards, processes and structures to ensure data is prepared, managed and used effectively within the organisation.\n\nAt this role level, you will:\n- influence organisational decision making on data analysis and the use of data\n- oversee continuous improvement of the organisation's data practices and management\n- represent the data analyst community inside and outside of the organisation", "civilServiceGrades": "G7/G6", "responsibilities": [ "Definir os padrões da organização para a análise de dados, a garantia da qualidade e a prática analítica reproduzível.", "Aconselhar lideranças executivas e clínicas sobre as evidências por trás de grandes decisões sobre serviços e investimentos.", "Liderar a comunidade analítica, incluindo seu treinamento, suas ferramentas e o desenvolvimento de carreira.", "Dar forma aos acordos de compartilhamento e de vinculação de dados com parceiros de saúde e de cuidados.", "Chefiar analistas sêniores e garantir que a equipe tenha a capacidade e as competências de que precisa." ], "qualifications": [ "Ampla experiência na liderança da análise de dados em uma organização." ], "skills": [ { "id": "pcf:applying-statistical-and-analytical-tools-and-techniques", "slug": "pcf-applying-statistical-and-analytical-tools-and-techniques", "level": "expert", "levelNumber": 4 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-management", "slug": "pcf-data-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-preparation-and-linkage", "slug": "pcf-data-preparation-and-linkage", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-visualisation", "slug": "pcf-data-visualisation", "level": "expert", "levelNumber": 4 }, { "id": "pcf:delivering-business-impact-through-data", "slug": "pcf-delivering-business-impact-through-data", "level": "expert", "levelNumber": 4 }, { "id": "pcf:developing-code-for-analysis", "slug": "pcf-developing-code-for-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:managing-a-data-project", "slug": "pcf-managing-a-data-project", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "data-quality", "slug": "data-quality", "level": "expert", "levelNumber": 4 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 595, "jobEvaluationNotes": "", "selfAssessmentFile": "data-analyst--band-8b--principal-data-analyst.tsv" } ], "sources": [] }, { "id": "performance-analyst", "slug": "analista-de-desempenho", "title": "Analista de desempenho", "family": "data", "summary": "Os analistas de desempenho medem como os serviços de saúde digital da organização funcionam para pacientes, usuários dos serviços, profissionais clínicos e equipes de cuidados. Estabelecem estruturas de mensuração, coletam e analisam dados de uso e de resultados e ajudam as equipes de produto e as lideranças dos serviços a entender se as mudanças melhoram o acesso, a experiência, a segurança e a eficiência.", "healthContext": [ "As medidas de sucesso vão além da adesão ao digital e incluem os efeitos no cuidado, como consultas perdidas, tempos de espera, triagem segura e tempo das equipes liberado.", "A análise e o rastreamento em serviços de saúde podem revelar informações sensíveis, como a doença que uma pessoa pesquisou, por isso a mensuração deve respeitar o consentimento, as regras de cookies e a confidencialidade.", "Os serviços digitais não devem ampliar as desigualdades em saúde, por isso os analistas examinam a adesão e os resultados de grupos com menor probabilidade de usar serviços digitais.", "Os dados de desempenho podem ser reportados a conselhos, contratantes e reguladores, por isso as definições devem ser consistentes e bem documentadas." ], "pcfRole": { "name": "Performance analyst", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/performance-analyst/", "description": "A performance analyst conducts analysis. In this role, you will develop performance measurement frameworks - Key Performance Indicators (KPIs), goals, user needs and benefits - and analyse the performance of a service or product against these, adapting your approach and framework appropriately and in line with any changes.", "family": "Data" }, "esco": [ "d3edb8f8-3a06-47a0-8fb9-9b212c006aa2", "207d7b18-6540-432e-8aa6-785ed434572f" ], "levels": [ { "id": "associate-performance-analyst", "slug": "analista-de-desempenho-associado", "title": "Analista de desempenho associado", "band": "4", "summary": "", "pcfLevel": "Associate performance analyst", "pcfLevelDescription": "An associate performance analyst is an entry-level role requiring numeracy and some experience in analysis or data handling.\n\nAt this role level, you will:\n- have the aptitude to learn to use analytical tools and produce standardised reports and charts\n- start by working on projects with limited scope under the guidance of performance analysts and more senior role levels, replicating existing analysis and data techniques\n- progress to greater independence (where appropriate)\n- have the opportunity to develop an understanding of the wider analytics context, tools and techniques\n- be responsible for the accuracy and quality of data and analysis, and how they are used\n- engage with the performance analysis community", "civilServiceGrades": "AO/EO", "responsibilities": [ "Produzir relatórios periódicos sobre como pacientes e equipes usam os serviços digitais, como cadastros, conclusões e pontos de abandono.", "Verificar lacunas e erros nos dados de análise e rastreamento e comunicá-los à equipe.", "Seguir as regras da organização sobre consentimento e confidencialidade ao coletar e compartilhar dados de uso.", "Ajudar as equipes de produto a responder a perguntas simples sobre o uso dos serviços." ], "qualifications": [ "Boa habilidade com números e alguma experiência no tratamento ou na análise de dados, ou equivalente." ], "skills": [ { "id": "pcf:analysis-and-insight", "slug": "pcf-analysis-and-insight", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-analysis-and-insight", "slug": "pcf-communicating-analysis-and-insight", "level": "working", "levelNumber": 2 }, { "id": "pcf:performance-measurement", "slug": "pcf-performance-measurement", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:quality-assurance-of-data-and-analysis", "slug": "pcf-quality-assurance-of-data-and-analysis", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding-performance-analyst", "slug": "pcf-technical-understanding-performance-analyst", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:understanding-analysis-across-the-product-life-cycle", "slug": "pcf-understanding-analysis-across-the-product-life-cycle", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-centred-analysis", "slug": "pcf-user-centred-analysis", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:working-within-constraints-performance-analyst", "slug": "pcf-working-within-constraints-performance-analyst", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "data-quality", "slug": "data-quality", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 276, "jobEvaluationNotes": "", "selfAssessmentFile": "performance-analyst--band-4--associate-performance-analyst.tsv" }, { "id": "performance-analyst", "slug": "analista-de-desempenho", "title": "Analista de desempenho", "band": "6", "summary": "", "pcfLevel": "Performance analyst", "pcfLevelDescription": "A performance analyst has a strong understanding of a wide range of sources and analytical tools needed for the project they are working on.\n\nAt this role level, you will:\n- be responsible for the performance analysis in your given area\n- help the project team measure and assess outcomes (for example, what good looks like and how it will be measured)\n- help to plan and ensure project delivery\n- find opportunities to share information with the project team, community colleagues and others\n- work independently, but know to seek guidance when necessary\n- be adaptable in applying analysis techniques to new contexts, especially when acting as the sole representative for performance analysts on a project\n- create a performance measurement framework for a project with the wider team, including identifying reporting requirements, advising on procurement, implementation and validation of tools to deliver against these requirements\n- be responsible for the accuracy and quality of data and analysis, and how they are used\n- be engaged with, and actively contribute to, the performance analysis community", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Acordar com as equipes de produto e as lideranças clínicas como é o sucesso de um serviço, incluindo os efeitos no cuidado e nas equipes.", "Configurar e validar a análise de dados, para que o rastreamento seja exato, proporcional e respeite o consentimento.", "Combinar a análise digital com dados operacionais, como consultas e encaminhamentos, para mostrar o efeito das mudanças.", "Analisar a adesão e os resultados de diferentes grupos de pacientes e destacar os riscos de exclusão digital.", "Apresentar os achados às equipes de produto e às lideranças dos serviços e recomendar melhorias." ], "qualifications": [ "Graduação em área quantitativa ou experiência equivalente.", "Experiência na mensuração do desempenho de serviços digitais." ], "skills": [ { "id": "pcf:analysis-and-insight", "slug": "pcf-analysis-and-insight", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-analysis-and-insight", "slug": "pcf-communicating-analysis-and-insight", "level": "working", "levelNumber": 2 }, { "id": "pcf:performance-measurement", "slug": "pcf-performance-measurement", "level": "working", "levelNumber": 2 }, { "id": "pcf:quality-assurance-of-data-and-analysis", "slug": "pcf-quality-assurance-of-data-and-analysis", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-understanding-performance-analyst", "slug": "pcf-technical-understanding-performance-analyst", "level": "working", "levelNumber": 2 }, { "id": "pcf:understanding-analysis-across-the-product-life-cycle", "slug": "pcf-understanding-analysis-across-the-product-life-cycle", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-centred-analysis", "slug": "pcf-user-centred-analysis", "level": "working", "levelNumber": 2 }, { "id": "pcf:working-within-constraints-performance-analyst", "slug": "pcf-working-within-constraints-performance-analyst", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "data-quality", "slug": "data-quality", "level": "working", "levelNumber": 2 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 411, "jobEvaluationNotes": "", "selfAssessmentFile": "performance-analyst--band-6--performance-analyst.tsv" }, { "id": "senior-performance-analyst", "slug": "analista-de-desempenho-sênior", "title": "Analista de desempenho sênior", "band": "7", "summary": "", "pcfLevel": "Senior performance analyst", "pcfLevelDescription": "A senior performance analyst looks to delegate, automate or upskill others in analysis where possible and appropriate, provide leadership within their team and proactively use analysis to improve services.\n\nAt this role level, you will:\n- potentially manage one or more performance analysts\n- be proficient in a wide range of tools\n- ensure the team is equipped with the required skills according to the strategy set out by the head of performance analysis\n- be skilled and experienced at carrying out the day-to-day activities of a performance analyst, including setting up performance measurement frameworks\n- carry out increasingly complex analysis, working with other teams where necessary\n- actively contribute to the performance analysis community within your department or organisation, while forging links with other analytical disciplines\nAs a 'technical specialist senior performance analyst', you would look to develop tools and techniques to aid others in analysis. You would be responsible for the accuracy and quality of data and analysis, and for how data and analysis are used.", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Liderar a mensuração de desempenho de um grupo de serviços ou de um grande programa, como ambulatórios digitais ou triagem online.", "Projetar medidas de benefícios com lideranças clínicas, financeiras e operacionais e acompanhá-las ao longo da entrega.", "Escolher e configurar ferramentas de análise que atendam aos requisitos de governança da informação e de segurança.", "Apresentar evidências de desempenho a comitês de programa e à liderança sênior.", "Orientar analistas e, se for o caso, chefiar um ou mais analistas de desempenho." ], "qualifications": [ "Experiência substancial em análise de desempenho de serviços digitais, em nível equivalente ao de mestrado." ], "skills": [ { "id": "pcf:analysis-and-insight", "slug": "pcf-analysis-and-insight", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-analysis-and-insight", "slug": "pcf-communicating-analysis-and-insight", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:performance-measurement", "slug": "pcf-performance-measurement", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:quality-assurance-of-data-and-analysis", "slug": "pcf-quality-assurance-of-data-and-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:technical-understanding-performance-analyst", "slug": "pcf-technical-understanding-performance-analyst", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:understanding-analysis-across-the-product-life-cycle", "slug": "pcf-understanding-analysis-across-the-product-life-cycle", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-centred-analysis", "slug": "pcf-user-centred-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:working-within-constraints-performance-analyst", "slug": "pcf-working-within-constraints-performance-analyst", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "data-quality", "slug": "data-quality", "level": "practitioner", "levelNumber": 3 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 480, "jobEvaluationNotes": "", "selfAssessmentFile": "performance-analyst--band-7--senior-performance-analyst.tsv" }, { "id": "lead-performance-analyst", "slug": "analista-de-desempenho-líder", "title": "Analista de desempenho líder", "band": "8a", "summary": "", "pcfLevel": "Lead performance analyst", "pcfLevelDescription": "A lead performance analyst manages junior performance analysts at any level, co-ordinating teams or groups of related analysts.\n\nAt this role level, you will:\n- assist, take forward and influence the strategy as determined by the head of performance analysis, including data implementation and data architecture\n- remove blockers and act as an escalation point for important issues\n- be an ambassador for analytics across communities, departments and government\n- be responsible for the accuracy and quality of data and analysis, and of how data and analysis are used\n- proactively share knowledge and promote a data-driven culture, as a leader in the community\n- coach and mentor senior performance analysts, performance analysts and associate performance analysts", "civilServiceGrades": "G7", "responsibilities": [ "Liderar uma equipe de analistas de desempenho em um portfólio de serviços de saúde digital.", "Acordar definições consistentes para as principais medidas de desempenho, para que os relatórios a conselhos e parceiros possam ser comparados ao longo do tempo.", "Garantir que os dados de análise sejam exatos, usados de forma adequada e tratados conforme as regras de governança da informação.", "Usar evidências de desempenho para influenciar as prioridades e os investimentos do portfólio.", "Orientar e acompanhar analistas de todos os níveis." ], "qualifications": [ "Ampla experiência em análise de desempenho e na liderança de analistas." ], "skills": [ { "id": "pcf:analysis-and-insight", "slug": "pcf-analysis-and-insight", "level": "expert", "levelNumber": 4 }, { "id": "pcf:communicating-analysis-and-insight", "slug": "pcf-communicating-analysis-and-insight", "level": "expert", "levelNumber": 4 }, { "id": "pcf:performance-measurement", "slug": "pcf-performance-measurement", "level": "expert", "levelNumber": 4 }, { "id": "pcf:quality-assurance-of-data-and-analysis", "slug": "pcf-quality-assurance-of-data-and-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:technical-understanding-performance-analyst", "slug": "pcf-technical-understanding-performance-analyst", "level": "expert", "levelNumber": 4 }, { "id": "pcf:understanding-analysis-across-the-product-life-cycle", "slug": "pcf-understanding-analysis-across-the-product-life-cycle", "level": "expert", "levelNumber": 4 }, { "id": "pcf:user-centred-analysis", "slug": "pcf-user-centred-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:working-within-constraints-performance-analyst", "slug": "pcf-working-within-constraints-performance-analyst", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "data-quality", "slug": "data-quality", "level": "practitioner", "levelNumber": 3 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 551, "jobEvaluationNotes": "", "selfAssessmentFile": "performance-analyst--band-8a--lead-performance-analyst.tsv" }, { "id": "head-of-performance-analysis", "slug": "chefia-de-análise-de-desempenho", "title": "Chefia de análise de desempenho", "band": "8b", "summary": "", "pcfLevel": "Head of performance analysis", "pcfLevelDescription": "The head of performance analysis leads the performance analysis community, acting as the point of contact between the community and the business.\n\nAt this role level, you will:\n- remove blockers and act as an escalation point for important issues\n- set the performance analysis strategy with input from lead and senior performance analysts\n- be responsible for defining a framework for quality assurance within performance analysis\n- champion performance analysis and performance analysts, working with colleagues across government and other Government Digital and Data communities and analytical professions\n- manage the organisation’s performance analysis capability through business planning, development and recruitment", "civilServiceGrades": "G7/G6", "responsibilities": [ "Definir a estratégia de mensuração do desempenho e dos benefícios dos serviços digitais da organização.", "Definir a estrutura de garantia da qualidade da análise e dos relatórios de desempenho.", "Aconselhar lideranças executivas sobre o que as evidências de desempenho mostram sobre os serviços digitais e os resultados para os pacientes.", "Trabalhar com outras profissões analíticas, como análise de dados e ciência de dados, para compartilhar métodos e dados.", "Planejar a capacidade da comunidade de análise de desempenho, incluindo recrutamento e desenvolvimento." ], "qualifications": [ "Ampla experiência na liderança da análise de desempenho em uma organização." ], "skills": [ { "id": "pcf:analysis-and-insight", "slug": "pcf-analysis-and-insight", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-analysis-and-insight", "slug": "pcf-communicating-analysis-and-insight", "level": "expert", "levelNumber": 4 }, { "id": "pcf:performance-measurement", "slug": "pcf-performance-measurement", "level": "expert", "levelNumber": 4 }, { "id": "pcf:quality-assurance-of-data-and-analysis", "slug": "pcf-quality-assurance-of-data-and-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:technical-understanding-performance-analyst", "slug": "pcf-technical-understanding-performance-analyst", "level": "expert", "levelNumber": 4 }, { "id": "pcf:understanding-analysis-across-the-product-life-cycle", "slug": "pcf-understanding-analysis-across-the-product-life-cycle", "level": "expert", "levelNumber": 4 }, { "id": "pcf:user-centred-analysis", "slug": "pcf-user-centred-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:working-within-constraints-performance-analyst", "slug": "pcf-working-within-constraints-performance-analyst", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "data-quality", "slug": "data-quality", "level": "expert", "levelNumber": 4 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 589, "jobEvaluationNotes": "", "selfAssessmentFile": "performance-analyst--band-8b--head-of-performance-analysis.tsv" } ], "sources": [] }, { "id": "data-engineer", "slug": "profissional-de-engenharia-de-dados", "title": "Profissional de engenharia de dados", "family": "data", "summary": "Os profissionais de engenharia de dados constroem e operam os pipelines e as plataformas que levam os dados de saúde e de cuidados dos sistemas clínicos e operacionais a lugares onde podem ser analisados e usados com segurança. Projetam fluxos de dados, integram fontes que usam padrões diferentes e garantem que os dados sejam exatos, atuais, seguros e acessíveis somente às pessoas que devem vê-los.", "healthContext": [ "Os sistemas de origem incluem prontuários eletrônicos, sistemas de laboratório, de imagem e de farmácia, que usam padrões como HL7 versão 2, HL7 FHIR, SNOMED CT e CID.", "Os pipelines costumam transportar dados identificáveis de pacientes, por isso as pessoas engenheiras incorporam desde o início a pseudonimização, o controle de acesso e a auditoria.", "Alguns fluxos de dados apoiam o cuidado direto, como alertas ou listas de pacientes, por isso um pipeline com falha ou atrasado pode afetar pacientes e precisa de avaliação de segurança clínica.", "Os dados muitas vezes precisam ser vinculados entre ambientes de cuidado, o que depende de uma associação confiável de pacientes e de identificadores consistentes." ], "pcfRole": { "name": "Data engineer", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/data-engineer/", "description": "A data engineer develops and constructs data products and services, and integrates them into systems and business processes.", "family": "Data" }, "esco": [ "2079755f-d809-49e6-8037-4de6180e54c0" ], "levels": [ { "id": "data-engineer", "slug": "profissional-de-engenharia-de-dados", "title": "Profissional de engenharia de dados", "band": "6", "summary": "", "pcfLevel": "Data engineer", "pcfLevelDescription": "A data engineer delivers the designs set by more senior members of the data engineering community.\n\nAt this role level, you will:\n- implement data flows to connect operational systems, data for analytics and business intelligence (BI) systems\n- document source-to-target mappings\n- re-engineer manual data flows to enable scaling and repeatable use\n- support the build of data streaming systems\n- write ETL (extract, transform, load) scripts and code to ensure the ETL process performs optimally\n- develop business intelligence reports that can be reused\n- build accessible data for analysis", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Construir e manter pipelines de dados dos sistemas clínicos e operacionais até a plataforma de dados, seguindo os projetos acordados.", "Mapear os dados de origem, incluindo dados clínicos codificados, para os modelos de destino e documentar os mapeamentos.", "Incorporar aos pipelines pseudonimização, validação e verificações de qualidade de dados.", "Monitorar os pipelines e corrigir falhas, priorizando os fluxos que apoiam o cuidado direto.", "Aplicar controles de acesso e registro de auditoria que atendam às regras de governança da informação." ], "qualifications": [ "Graduação em computação ou em área afim, ou experiência equivalente.", "Experiência na construção de pipelines de dados." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-analysis-and-synthesis", "slug": "pcf-data-analysis-and-synthesis", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-compliance-and-security", "slug": "pcf-data-compliance-and-security", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-development-process", "slug": "pcf-data-development-process", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-integration-design", "slug": "pcf-data-integration-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-modelling", "slug": "pcf-data-modelling", "level": "working", "levelNumber": 2 }, { "id": "pcf:metadata-management", "slug": "pcf-metadata-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:programming-and-build-data-and-analytics-engineering", "slug": "pcf-programming-and-build-data-and-analytics-engineering", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "awareness", "levelNumber": 1 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 421, "jobEvaluationNotes": "", "selfAssessmentFile": "data-engineer--band-6--data-engineer.tsv" }, { "id": "senior-data-engineer", "slug": "profissional-de-engenharia-de-dados-sênior", "title": "Profissional de engenharia de dados sênior", "band": "7", "summary": "", "pcfLevel": "Senior data engineer", "pcfLevelDescription": "A senior data engineer designs and leads the implementation of data flows to connect operational systems, data for analytics and business intelligence (BI) systems.\n\nAt this role level, you will:\n- recognise opportunities to reuse existing data flows\n- lead the build of data streaming systems\n- optimise the code to ensure processes perform optimally\n- lead work on database management", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Projetar fluxos de dados e serviços de streaming que reúnam dados de muitos sistemas de saúde e de cuidados.", "Projetar processos de associação e de vinculação de pacientes e medir seu desempenho.", "Liderar o trabalho de desempenho de bancos de dados e de plataformas para que os dados estejam disponíveis quando os serviços precisarem.", "Avaliar, com as pessoas especialistas pertinentes, os riscos de segurança clínica e de governança da informação dos fluxos de dados.", "Revisar o trabalho de outras pessoas engenheiras e orientá-las." ], "qualifications": [ "Experiência substancial no projeto e na construção de sistemas de dados, em nível equivalente ao de mestrado." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-analysis-and-synthesis", "slug": "pcf-data-analysis-and-synthesis", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-compliance-and-security", "slug": "pcf-data-compliance-and-security", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-development-process", "slug": "pcf-data-development-process", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-integration-design", "slug": "pcf-data-integration-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-modelling", "slug": "pcf-data-modelling", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:metadata-management", "slug": "pcf-metadata-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:programming-and-build-data-and-analytics-engineering", "slug": "pcf-programming-and-build-data-and-analytics-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "7", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 477, "jobEvaluationNotes": "", "selfAssessmentFile": "data-engineer--band-7--senior-data-engineer.tsv" }, { "id": "lead-data-engineer", "slug": "profissional-de-engenharia-de-dados-líder", "title": "Profissional de engenharia de dados líder", "band": "8a", "summary": "", "pcfLevel": "Lead data engineer", "pcfLevelDescription": "A lead data engineer is responsible for the design and implementation of numerous complex data flows to connect operational systems, data for analytics and business intelligence (BI) systems.\n\nAt this role level, you will:\n- recognise and share opportunities to reuse existing data flows between teams\n- be responsible for the build of data-streaming systems\n- co-ordinate teams and set best practice and standards\n- apply knowledge of systems integration to your work\n- champion data engineering across government", "civilServiceGrades": "G7", "responsibilities": [ "Liderar o projeto e a operação da plataforma de dados da organização e de seus muitos fluxos de dados.", "Definir padrões de engenharia para pipelines, testes, segurança e documentação.", "Planejar a integração de dados com parceiros de saúde e de cuidados, incluindo prontuários compartilhados e serviços regionais de dados.", "Garantir que os fluxos de dados que apoiam o cuidado direto sejam resilientes e tenham dossiês de segurança clínica.", "Coordenar as equipes de engenharia de dados e chefiar profissionais de engenharia." ], "qualifications": [ "Ampla experiência na liderança da engenharia de dados de sistemas complexos." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-analysis-and-synthesis", "slug": "pcf-data-analysis-and-synthesis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-compliance-and-security", "slug": "pcf-data-compliance-and-security", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-development-process", "slug": "pcf-data-development-process", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-integration-design", "slug": "pcf-data-integration-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-modelling", "slug": "pcf-data-modelling", "level": "expert", "levelNumber": 4 }, { "id": "pcf:metadata-management", "slug": "pcf-metadata-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:programming-and-build-data-and-analytics-engineering", "slug": "pcf-programming-and-build-data-and-analytics-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 551, "jobEvaluationNotes": "", "selfAssessmentFile": "data-engineer--band-8a--lead-data-engineer.tsv" }, { "id": "head-of-data-engineering", "slug": "chefia-de-engenharia-de-dados", "title": "Chefia de engenharia de dados", "band": "8b", "summary": "", "pcfLevel": "Head of data engineering", "pcfLevelDescription": "A head of data engineering leads multi-functional delivery teams to deliver robust data services for their department, other government departments and private sector partners.\n\nAt this role level, you will:\n- inspire best practice for data products and services within your teams\n- build data engineering capability by providing technical leadership and career development for the community\n- work with other senior team members to identify, plan, develop and deliver data services", "civilServiceGrades": "G7/G6", "responsibilities": [ "Definir a estratégia das plataformas de dados e dos serviços de engenharia de dados da organização.", "Liderar equipes multidisciplinares que entregam serviços de dados para equipes internas e parceiros de saúde e de cuidados.", "Aconselhar a liderança sênior sobre riscos, custos e investimentos nas plataformas de dados.", "Garantir que os serviços de dados atendam aos requisitos de governança da informação, de segurança e de segurança clínica.", "Desenvolver a capacidade de engenharia de dados por meio de recrutamento, desenvolvimento e trilhas de carreira." ], "qualifications": [ "Ampla experiência na liderança da engenharia de dados em várias equipes." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-analysis-and-synthesis", "slug": "pcf-data-analysis-and-synthesis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-compliance-and-security", "slug": "pcf-data-compliance-and-security", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-development-process", "slug": "pcf-data-development-process", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-integration-design", "slug": "pcf-data-integration-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-modelling", "slug": "pcf-data-modelling", "level": "working", "levelNumber": 2 }, { "id": "pcf:metadata-management", "slug": "pcf-metadata-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:programming-and-build-data-and-analytics-engineering", "slug": "pcf-programming-and-build-data-and-analytics-engineering", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "expert", "levelNumber": 4 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 589, "jobEvaluationNotes": "", "selfAssessmentFile": "data-engineer--band-8b--head-of-data-engineering.tsv" } ], "sources": [] }, { "id": "analytics-engineer", "slug": "profissional-de-engenharia-de-analytics", "title": "Profissional de engenharia de analytics", "family": "data", "summary": "Os profissionais de engenharia de analytics transformam dados brutos de saúde e de cuidados em modelos de dados limpos, testados e documentados, nos quais analistas, cientistas de dados e ferramentas de relatórios podem confiar. Atuam entre a engenharia de dados e a análise, aplicando práticas de engenharia de software, como controle de versões, testes e revisão de código, às transformações por trás dos relatórios e painéis da organização.", "healthContext": [ "Os modelos de dados codificam definições clínicas e operacionais, como o que conta como internação, reinternação ou descumprimento de um padrão de tempo de espera, por isso as definições são acordadas com as lideranças clínicas e operacionais.", "Os códigos clínicos de terminologias e classificações como a SNOMED CT e a CID são agrupados em conjuntos de referência para análise, que exigem controle de versões cuidadoso.", "Os modelos usados em relatórios de desempenho e de financiamento devem ser consistentes e auditáveis, porque erros podem afetar decisões sobre os serviços aos pacientes.", "Os modelos costumam conter dados pseudonimizados em nível de paciente, por isso o acesso, a documentação e a minimização de dados são incorporados desde o início." ], "pcfRole": { "name": "Analytics engineer", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/analytics-engineer/", "description": "An analytics engineer transforms data relevant to the organisation into structures that enable analysis and decision-making.\n\nIn this role, you will:\n- work with subject matter experts to understand organisational processes and translate these into data structures optimised for analysis\n- work with data users to design and build data models they can use for effective analysis and decision-making, using modelling techniques such as Kimball or Inmon\n- support data quality improvement\n- develop standards for data transformation\n- create and maintain data documentation\n- refine requirements in response to feedback from users and changes in the organisation\n- provide ongoing support to users", "family": "Data" }, "esco": [ "2079755f-d809-49e6-8037-4de6180e54c0", "207d7b18-6540-432e-8aa6-785ed434572f" ], "levels": [ { "id": "trainee-analytics-engineer", "slug": "profissional-de-engenharia-de-analytics-trainee", "title": "Profissional de engenharia de analytics trainee", "band": "4", "summary": "", "pcfLevel": "Trainee analytics engineer", "pcfLevelDescription": "A trainee analytics engineer attends training and develops skills on the job.\n\nAt this role level, you will:\n- spend time shadowing other analytics engineers\n- build your knowledge of the organisation\n- learn skills for managing data\n- learn to use different applications, tools, templates and best practices\n- handle simple queries from users and document their data requirements\n- contribute to data documentation and user training", "civilServiceGrades": "AO/EO", "responsibilities": [ "Aprender as ferramentas e práticas de modelagem de dados da equipe por meio de treinamento e trabalho em dupla.", "Fazer pequenas alterações bem definidas nos modelos de dados, sob supervisão.", "Documentar os itens de dados e suas definições no catálogo de dados.", "Responder a perguntas simples de usuários dos dados e registrar seus requisitos.", "Seguir as regras de governança da informação ao trabalhar com dados de pacientes." ], "qualifications": [ "Matriculado em um programa de aprendizagem profissional em dados ou equivalente, ou trabalhando para isso." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-analysis-and-synthesis", "slug": "pcf-data-analysis-and-synthesis", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-modelling-cleansing-and-enrichment", "slug": "pcf-data-modelling-cleansing-and-enrichment", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:metadata-management", "slug": "pcf-metadata-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:turning-business-problems-into-data-design", "slug": "pcf-turning-business-problems-into-data-design", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "data-quality", "slug": "data-quality", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 276, "jobEvaluationNotes": "Os conhecimentos são pontuados no nível que a função exige depois que o treinamento é suficiente para realizar o trabalho.", "selfAssessmentFile": "analytics-engineer--band-4--trainee-analytics-engineer.tsv" }, { "id": "analytics-engineer", "slug": "profissional-de-engenharia-de-analytics", "title": "Profissional de engenharia de analytics", "band": "6", "summary": "", "pcfLevel": "Analytics engineer", "pcfLevelDescription": "An analytics engineer develops and tests data models assigned by more senior analytics engineers to help people in a defined area access and use data.\n\nAt this role level, you will:\n- draft documentation of data that meets standards\n- work with other analytics engineers to resolve issues and risks\n- support trainee analytics engineers\n- provide training and support for users of data sets\n- work with more experienced analytics engineers to develop your skills", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Construir e testar modelos de dados de uma área de serviço, como a atividade de internação ou os cuidados na comunidade, a partir de projetos acordados.", "Escrever testes automatizados que verifiquem os modelos de dados em relação às definições clínicas e operacionais acordadas.", "Manter os conjuntos de referência de códigos clínicos usados na análise, com versões claras.", "Documentar os modelos para que os analistas entendam seu significado, suas fontes e seus limites.", "Treinar e apoiar os usuários dos conjuntos de dados da equipe." ], "qualifications": [ "Graduação em área quantitativa ou de computação, ou experiência equivalente.", "Experiência na construção de modelos de dados ou de código analítico." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-analysis-and-synthesis", "slug": "pcf-data-analysis-and-synthesis", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-modelling-cleansing-and-enrichment", "slug": "pcf-data-modelling-cleansing-and-enrichment", "level": "working", "levelNumber": 2 }, { "id": "pcf:metadata-management", "slug": "pcf-metadata-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:programming-and-build-data-and-analytics-engineering", "slug": "pcf-programming-and-build-data-and-analytics-engineering", "level": "working", "levelNumber": 2 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:turning-business-problems-into-data-design", "slug": "pcf-turning-business-problems-into-data-design", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "data-quality", "slug": "data-quality", "level": "working", "levelNumber": 2 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 418, "jobEvaluationNotes": "", "selfAssessmentFile": "analytics-engineer--band-6--analytics-engineer.tsv" }, { "id": "senior-analytics-engineer", "slug": "profissional-de-engenharia-de-analytics-sênior", "title": "Profissional de engenharia de analytics sênior", "band": "7", "summary": "", "pcfLevel": "Senior analytics engineer", "pcfLevelDescription": "A senior analytics engineer oversees the development and testing of data models, including directing the work of other analytics engineers.\n\nAt this role level, you will:\n- oversee tasks and support less senior analytics engineers\n- build relationships with stakeholders within a defined area\n- coach and mentor less senior analytics engineers\n- ensure documentation of data meets standards\n- ensure issues and risks are resolved\n- oversee training and support for users of data sets\n- explore and develop new ways of working with data", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Supervisionar o projeto e o teste de modelos de dados em várias áreas de serviço.", "Acordar as definições das principais medidas com as lideranças clínicas, operacionais e financeiras e garantir que os modelos as apliquem de forma consistente.", "Garantir que os modelos que alimentam relatórios de desempenho e de financiamento sejam auditáveis e bem testados.", "Resolver problemas e riscos de dados com pessoas engenheiras de dados e responsáveis pelos dados.", "Orientar e dirigir o trabalho de outros profissionais de engenharia de analytics." ], "qualifications": [ "Experiência substancial em modelagem de dados e engenharia de analytics, em nível equivalente ao de mestrado." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-analysis-and-synthesis", "slug": "pcf-data-analysis-and-synthesis", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-modelling-cleansing-and-enrichment", "slug": "pcf-data-modelling-cleansing-and-enrichment", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:metadata-management", "slug": "pcf-metadata-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:programming-and-build-data-and-analytics-engineering", "slug": "pcf-programming-and-build-data-and-analytics-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "working", "levelNumber": 2 }, { "id": "pcf:turning-business-problems-into-data-design", "slug": "pcf-turning-business-problems-into-data-design", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "data-quality", "slug": "data-quality", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "7", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 477, "jobEvaluationNotes": "", "selfAssessmentFile": "analytics-engineer--band-7--senior-analytics-engineer.tsv" }, { "id": "lead-analytics-engineer", "slug": "profissional-de-engenharia-de-analytics-líder", "title": "Profissional de engenharia de analytics líder", "band": "8a", "summary": "", "pcfLevel": "Lead analytics engineer", "pcfLevelDescription": "A lead analytics engineer leads the design and deployment of data models for analysis.\n\nAt this role level, you will:\n- lead and support a team of analytics engineers to design, build and maintain data models\n- work with stakeholders and teams across the organisation to understand relationships between data and organisational processes, and use this to define data requirements\n- promote, build awareness and support understanding of analytics engineering\n- review the work of other analytics engineers\n- create standards for communication, data models and documentation\n- define and improve ways of working in the team", "civilServiceGrades": "G7", "responsibilities": [ "Liderar uma equipe que projeta, constrói e mantém os modelos de dados analíticos da organização.", "Definir padrões para modelos de dados, testes, documentação e definições de medidas.", "Trabalhar com equipes de toda a organização para entender como os processos clínicos e operacionais geram dados.", "Revisar o trabalho de outros profissionais de engenharia de analytics e melhorar as formas de trabalho da equipe.", "Chefiar profissionais de engenharia de analytics." ], "qualifications": [ "Ampla experiência na liderança de engenharia de analytics ou de modelagem de dados." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-analysis-and-synthesis", "slug": "pcf-data-analysis-and-synthesis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-modelling-cleansing-and-enrichment", "slug": "pcf-data-modelling-cleansing-and-enrichment", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:metadata-management", "slug": "pcf-metadata-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:programming-and-build-data-and-analytics-engineering", "slug": "pcf-programming-and-build-data-and-analytics-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "working", "levelNumber": 2 }, { "id": "pcf:turning-business-problems-into-data-design", "slug": "pcf-turning-business-problems-into-data-design", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "data-quality", "slug": "data-quality", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 551, "jobEvaluationNotes": "", "selfAssessmentFile": "analytics-engineer--band-8a--lead-analytics-engineer.tsv" }, { "id": "head-of-analytics-engineering", "slug": "chefia-de-engenharia-de-analytics", "title": "Chefia de engenharia de analytics", "band": "8c", "summary": "", "pcfLevel": "Head of analytics engineering", "pcfLevelDescription": "A head of analytics engineering oversees the development of a range of data models that meet analysis needs across the organisation.\n\nAt this role level, you will:\n- build relationships with senior stakeholders across the organisation to determine what the organisation needs\n- ensure the activities of the analytics engineering team align with strategic priorities\n- ensure the team works to standards for communication, data models and documentation\n- advocate for the analytics engineering role to senior leadership and other organisations\n- build analytics engineering capability by providing technical leadership and career development for the community\n- ensure appropriate technology is available for the community", "civilServiceGrades": "G6", "responsibilities": [ "Definir a direção dos modelos de dados analíticos da organização, para que a análise em toda a organização use um único conjunto confiável de definições.", "Garantir que as prioridades de engenharia de analytics apoiem a estratégia e os deveres de relatório da organização.", "Aconselhar a liderança sênior sobre a confiabilidade dos dados por trás de grandes relatórios e decisões.", "Garantir que a comunidade tenha as ferramentas e plataformas de que precisa e gerir o orçamento correspondente.", "Desenvolver a capacidade de engenharia de analytics por meio da liderança técnica e do desenvolvimento de carreira." ], "qualifications": [ "Ampla experiência na liderança de engenharia de analytics em uma organização." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-analysis-and-synthesis", "slug": "pcf-data-analysis-and-synthesis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-modelling-cleansing-and-enrichment", "slug": "pcf-data-modelling-cleansing-and-enrichment", "level": "expert", "levelNumber": 4 }, { "id": "pcf:metadata-management", "slug": "pcf-metadata-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:programming-and-build-data-and-analytics-engineering", "slug": "pcf-programming-and-build-data-and-analytics-engineering", "level": "expert", "levelNumber": 4 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "working", "levelNumber": 2 }, { "id": "pcf:turning-business-problems-into-data-design", "slug": "pcf-turning-business-problems-into-data-design", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "data-quality", "slug": "data-quality", "level": "expert", "levelNumber": 4 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 634, "jobEvaluationNotes": "", "selfAssessmentFile": "analytics-engineer--band-8c--head-of-analytics-engineering.tsv" } ], "sources": [] }, { "id": "data-scientist", "slug": "cientista-de-dados", "title": "Cientista de dados", "family": "data", "summary": "Os cientistas de dados usam estatística, aprendizado de máquina e outros métodos avançados para encontrar padrões em dados de saúde e de cuidados e para construir modelos que ajudam os serviços a planejar, prever e melhorar o cuidado. O trabalho típico inclui prever a demanda, identificar pacientes que podem se beneficiar de apoio precoce e avaliar o efeito de mudanças nos serviços. Trabalham em estreita colaboração com profissionais clínicos e analistas e garantem que os modelos sejam válidos, justos e usados com segurança.", "healthContext": [ "Um modelo que apoia decisões sobre pacientes pode causar dano se estiver errado ou enviesado, por isso os modelos são validados na população com a qual serão usados e avaliados quanto à segurança clínica.", "Os dados de saúde refletem o acesso desigual ao cuidado, por isso os modelos podem repetir ou agravar desigualdades em saúde se o viés não for medido e tratado em cada grupo de pacientes.", "Alguns modelos, como os que subsidiam diagnóstico ou tratamento, podem ser regulamentados como dispositivos médicos, e a regulamentação de IA também pode se aplicar.", "A ciência de dados costuma precisar de dados detalhados e vinculados de pacientes, por isso o trabalho ocorre em ambientes seguros, com dados pseudonimizados, sob uma base de governança da informação acordada.", "Profissionais clínicos e pacientes precisam entender e confiar nos resultados de um modelo, por isso importam a explicação e a comunicação da incerteza em linguagem simples." ], "pcfRole": { "name": "Data scientist", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/data-scientist/", "description": "Data science is a broad and fast-moving field spanning maths, statistics, software engineering and communications. Data scientists will often work as part of a multidisciplinary team, using data and analytics to inform and achieve organisational goals.\n\nIn this role, you will:\n- be inquisitive\n- explore and visualise data\n- make recommendations to address complex problems and to inform strategic and operational decision making\n- use data ethically and appropriately\n- be innovative and adaptable\n- explore existing and new data using a range of statistical tools and techniques, such as machine learning and predictive analytics\n- find patterns in data and transform them into organisational insight", "family": "Data" }, "esco": [ "258e46f9-0075-4a2e-adae-1ff0477e0f30", "ac8b3cd1-a127-4e6a-8208-5cfcf7111955" ], "levels": [ { "id": "trainee-data-scientist", "slug": "cientista-de-dados-trainee", "title": "Cientista de dados trainee", "band": "4", "summary": "", "pcfLevel": "Trainee data scientist", "pcfLevelDescription": "A trainee data scientist is inquisitive, curious about data and keen to learn and develop.\n\nAt this role level, you will:\n- have a basic understanding of software development and analytical methods\n- interpret statistical outputs effectively\n- be aware of how data science techniques can be used, and have a basic knowledge of those key techniques, such as machine learning\n- work as part of a multidisciplinary team to develop data science solutions and outputs\n- prepare and manipulate data\n- present effectively\n- be aware of ethical considerations\n- be aware of the technologies used", "civilServiceGrades": "AO/EO", "responsibilities": [ "Aprender os métodos estatísticos e de aprendizado de máquina, as ferramentas e as formas seguras de trabalho da equipe por meio de treinamento estruturado.", "Preparar e explorar, sob supervisão, conjuntos de dados de saúde pseudonimizados.", "Executar e interpretar análises estatísticas simples, conferindo os resultados com um cientista de dados mais experiente.", "Seguir os procedimentos de governança da informação, de controle de divulgação e de ética.", "Trabalhar rumo a um programa de aprendizagem profissional em ciência de dados ou a uma qualificação equivalente." ], "qualifications": [ "Matriculado em um programa de aprendizagem profissional em ciência de dados ou equivalente, ou trabalhando para isso." ], "skills": [ { "id": "pcf:applied-maths-statistics-and-scientific-practices", "slug": "pcf-applied-maths-statistics-and-scientific-practices", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-engineering", "slug": "pcf-data-engineering", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:data-science-innovation", "slug": "pcf-data-science-innovation", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:delivering-business-impact", "slug": "pcf-delivering-business-impact", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:developing-data-science-capability", "slug": "pcf-developing-data-science-capability", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:programming-and-build-data-science", "slug": "pcf-programming-and-build-data-science", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:understanding-product-delivery", "slug": "pcf-understanding-product-delivery", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "awareness", "levelNumber": 1 }, { "id": "data-ai-assurance", "slug": "data-ai-assurance", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 276, "jobEvaluationNotes": "Os conhecimentos são pontuados no nível que a função exige depois que o treinamento é suficiente para realizar o trabalho.", "selfAssessmentFile": "data-scientist--band-4--trainee-data-scientist.tsv" }, { "id": "associate-data-scientist", "slug": "cientista-de-dados-associado", "title": "Cientista de dados associado", "band": "5", "summary": "", "pcfLevel": "Associate data scientist", "pcfLevelDescription": "An associate data scientist is inquisitive, curious about data and keen to learn and develop.\n\nAt this role level, you will:\n- understand the basics of software development and analytical methods, and be able to develop basic models\n- understand and be able to implement a range of data science techniques, including machine learning\n- collaborate with others to develop data science solutions and outputs supporting the organisation\n- prepare and manipulate data, and perform analytics\n- present and communicate effectively\n- be aware of project delivery methods\n- be aware of ethical considerations\n- have knowledge of the technologies used", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Construir e testar modelos estatísticos e de aprendizado de máquina básicos, como previsões de demanda, com orientação.", "Preparar e vincular conjuntos de dados de saúde para modelagem em ambientes seguros.", "Medir o desempenho dos modelos em diferentes grupos de pacientes e comunicar as diferenças.", "Apresentar os resultados e sua incerteza a analistas e equipes de serviço.", "Documentar as fontes de dados, os métodos e as premissas para que o trabalho possa ser reproduzido." ], "qualifications": [ "Graduação em área quantitativa, aprendizagem profissional em ciência de dados ou experiência equivalente." ], "skills": [ { "id": "pcf:applied-maths-statistics-and-scientific-practices", "slug": "pcf-applied-maths-statistics-and-scientific-practices", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-engineering", "slug": "pcf-data-engineering", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-science-innovation", "slug": "pcf-data-science-innovation", "level": "working", "levelNumber": 2 }, { "id": "pcf:delivering-business-impact", "slug": "pcf-delivering-business-impact", "level": "working", "levelNumber": 2 }, { "id": "pcf:developing-data-science-capability", "slug": "pcf-developing-data-science-capability", "level": "working", "levelNumber": 2 }, { "id": "pcf:programming-and-build-data-science", "slug": "pcf-programming-and-build-data-science", "level": "working", "levelNumber": 2 }, { "id": "pcf:understanding-product-delivery", "slug": "pcf-understanding-product-delivery", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "working", "levelNumber": 2 }, { "id": "data-ai-assurance", "slug": "data-ai-assurance", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "4", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 350, "jobEvaluationNotes": "", "selfAssessmentFile": "data-scientist--band-5--associate-data-scientist.tsv" }, { "id": "data-scientist", "slug": "cientista-de-dados", "title": "Cientista de dados", "band": "6", "summary": "", "pcfLevel": "Data scientist", "pcfLevelDescription": "A data scientist will work independently and have a good understanding of a range of topics, including data science techniques, delivery methods and stages (such as minimal viable products), tools and technologies.\n\nAt this role level, you will:\n- develop complex solutions using a range of data science techniques, whilst understanding any ethical considerations\n- understand the role and benefits of data science within the organisation\n- support capability building within the organisation\n- collaborate with others to develop data science solutions and outputs supporting the organisation\n- prepare and manipulate data, and perform complex analytics\n- present and communicate effectively", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Desenvolver modelos complexos de forma independente, como a estratificação de risco ou a previsão do tempo de internação, escolhendo métodos adequados.", "Validar os modelos com profissionais clínicos, conferindo se são exatos, justos e úteis com os dados locais de pacientes.", "Documentar o uso pretendido, os dados, o desempenho e os limites de cada modelo e contribuir com evidências para os dossiês de segurança clínica.", "Avaliar o efeito de mudanças nos serviços usando métodos estatísticos adequados.", "Explicar os modelos e sua incerteza a públicos clínicos e não técnicos.", "Apoiar cientistas de dados associados e trainees." ], "qualifications": [ "Graduação em área quantitativa ou experiência equivalente.", "Experiência na construção e na validação de modelos estatísticos ou de aprendizado de máquina." ], "skills": [ { "id": "pcf:applied-maths-statistics-and-scientific-practices", "slug": "pcf-applied-maths-statistics-and-scientific-practices", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-engineering", "slug": "pcf-data-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-science-innovation", "slug": "pcf-data-science-innovation", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:delivering-business-impact", "slug": "pcf-delivering-business-impact", "level": "working", "levelNumber": 2 }, { "id": "pcf:developing-data-science-capability", "slug": "pcf-developing-data-science-capability", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:programming-and-build-data-science", "slug": "pcf-programming-and-build-data-science", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:understanding-product-delivery", "slug": "pcf-understanding-product-delivery", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "working", "levelNumber": 2 }, { "id": "data-ai-assurance", "slug": "data-ai-assurance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "3", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 427, "jobEvaluationNotes": "", "selfAssessmentFile": "data-scientist--band-6--data-scientist.tsv" }, { "id": "principal-data-scientist", "slug": "cientista-de-dados-principal", "title": "Cientista de dados principal", "band": "7", "summary": "", "pcfLevel": "Principal data scientist", "pcfLevelDescription": "A principal data scientist is a leader of data science, quite often with responsibility for managing and developing teams.\n\nAt this role level, you will:\n- have a broad knowledge of data science techniques, use cases and potential impact, as well as the tools and technologies\n- have extensive experience in scoping, designing and delivering data science outputs and products\n- work collaboratively with a range of experts in support of organisational objectives\n- communicate effectively and challenge delivery plans and priorities\n- appreciate and understand data ethics, data preparation and manipulation\n- appreciate and understand delivery methods, and how to deliver supported solutions at scale", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Definir o escopo, projetar e liderar projetos de ciência de dados que apoiem o planejamento dos serviços e o cuidado dos pacientes.", "Decidir quais métodos, ferramentas e dados são adequados e questionar planos inviáveis ou inseguros.", "Planejar a validação, a avaliação de vieses e o monitoramento dos modelos com colegas de segurança clínica e de governança da informação.", "Acordar com as equipes de produto como os modelos serão implantados e mantidos em escala.", "Gerir e desenvolver uma pequena equipe de cientistas de dados." ], "qualifications": [ "Experiência substancial na entrega de ciência de dados, em nível equivalente ao de mestrado ou doutorado em uma área quantitativa." ], "skills": [ { "id": "pcf:applied-maths-statistics-and-scientific-practices", "slug": "pcf-applied-maths-statistics-and-scientific-practices", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-engineering", "slug": "pcf-data-engineering", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-science-innovation", "slug": "pcf-data-science-innovation", "level": "expert", "levelNumber": 4 }, { "id": "pcf:delivering-business-impact", "slug": "pcf-delivering-business-impact", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:developing-data-science-capability", "slug": "pcf-developing-data-science-capability", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:programming-and-build-data-science", "slug": "pcf-programming-and-build-data-science", "level": "expert", "levelNumber": 4 }, { "id": "pcf:understanding-product-delivery", "slug": "pcf-understanding-product-delivery", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "practitioner", "levelNumber": 3 }, { "id": "data-ai-assurance", "slug": "data-ai-assurance", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "3", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 507, "jobEvaluationNotes": "", "selfAssessmentFile": "data-scientist--band-7--principal-data-scientist.tsv" }, { "id": "lead-data-scientist", "slug": "cientista-de-dados-líder", "title": "Cientista de dados líder", "band": "8a", "summary": "", "pcfLevel": "Lead data scientist", "pcfLevelDescription": "A lead data scientist is a leader, coach, and champion of data science. They have responsibility for managing and developing teams, building organisational capability, and setting and communicating direction.\n\nAt this role level, you will:\n- have experience in identifying opportunities to deploy extensive knowledge of data science techniques, and in challenging the status quo\n- design and implement scalable data science outputs and products, driving collaboration with others in support of organisational objectives\n- select the most appropriate tools and technologies\n- navigate ethical and data challenges\n- communicate and present effectively\n- challenge delivery plans and priorities", "civilServiceGrades": "G7/G6", "responsibilities": [ "Liderar equipes de ciência de dados e definir sua direção, suas prioridades e seus padrões.", "Encontrar oportunidades em que a ciência de dados possa melhorar o cuidado e defendê-las junto às lideranças clínicas e de serviço.", "Garantir que os modelos sejam projetados, validados e monitorados para permanecerem seguros e justos em uso.", "Resolver desafios éticos e de dados complexos, como consentimento, viés e uso de dados sensíveis.", "Desenvolver a capacidade de ciência de dados por meio de orientação, recrutamento e treinamento." ], "qualifications": [ "Ampla experiência na liderança de equipes de ciência de dados." ], "skills": [ { "id": "pcf:applied-maths-statistics-and-scientific-practices", "slug": "pcf-applied-maths-statistics-and-scientific-practices", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-engineering", "slug": "pcf-data-engineering", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-science-innovation", "slug": "pcf-data-science-innovation", "level": "expert", "levelNumber": 4 }, { "id": "pcf:delivering-business-impact", "slug": "pcf-delivering-business-impact", "level": "expert", "levelNumber": 4 }, { "id": "pcf:developing-data-science-capability", "slug": "pcf-developing-data-science-capability", "level": "expert", "levelNumber": 4 }, { "id": "pcf:programming-and-build-data-science", "slug": "pcf-programming-and-build-data-science", "level": "expert", "levelNumber": 4 }, { "id": "pcf:understanding-product-delivery", "slug": "pcf-understanding-product-delivery", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "practitioner", "levelNumber": 3 }, { "id": "data-ai-assurance", "slug": "data-ai-assurance", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 560, "jobEvaluationNotes": "O UK GDaD PCF sugere G7 ou G6 tanto para o cientista de dados líder quanto para a chefia de ciência de dados. Esta referência coloca o líder na Faixa 8a e a chefia na Faixa 8b, para que os dois níveis fiquem em faixas diferentes.", "selfAssessmentFile": "data-scientist--band-8a--lead-data-scientist.tsv" }, { "id": "head-of-data-science", "slug": "chefia-de-ciência-de-dados", "title": "Chefia de ciência de dados", "band": "8b", "summary": "", "pcfLevel": "Head of data science", "pcfLevelDescription": "The head of data science has complete oversight of data science within their organisation.\n\nAt this role level, you will:\n- set direction\n- build capability\n- oversee resourcing, budgeting, professionalism and outputs and products\n- support and enable future IT developments\n- understand and use a wide range of data science techniques, tools and technologies\n- lead on ethics\n- communicate and present data science and data ethics effectively to ministers and senior leaders\n- champion the role of data science in supporting organisational priorities, and in collaborative working across professions\n- represent the department on data science matters", "civilServiceGrades": "G7/G6", "responsibilities": [ "Definir a direção da ciência de dados e da IA em toda a organização, em linha com a sua estratégia e as suas prioridades.", "Liderar a ética, a segurança e a garantia dos modelos e da IA da organização e aconselhar o conselho de administração sobre eles.", "Supervisionar os recursos, o orçamento e a qualidade dos produtos de ciência de dados.", "Representar a organização em ciência de dados e IA perante parceiros de saúde e de cuidados, pesquisadores e reguladores.", "Desenvolver a capacidade e as carreiras de ciência de dados entre as profissões." ], "qualifications": [ "Ampla experiência na liderança da ciência de dados em uma organização." ], "skills": [ { "id": "pcf:applied-maths-statistics-and-scientific-practices", "slug": "pcf-applied-maths-statistics-and-scientific-practices", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-engineering", "slug": "pcf-data-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-science-innovation", "slug": "pcf-data-science-innovation", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:delivering-business-impact", "slug": "pcf-delivering-business-impact", "level": "expert", "levelNumber": 4 }, { "id": "pcf:developing-data-science-capability", "slug": "pcf-developing-data-science-capability", "level": "expert", "levelNumber": 4 }, { "id": "pcf:programming-and-build-data-science", "slug": "pcf-programming-and-build-data-science", "level": "working", "levelNumber": 2 }, { "id": "pcf:understanding-product-delivery", "slug": "pcf-understanding-product-delivery", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "data-ai-assurance", "slug": "data-ai-assurance", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "4", "information-resources": "5", "research": "4", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 603, "jobEvaluationNotes": "", "selfAssessmentFile": "data-scientist--band-8b--head-of-data-science.tsv" } ], "sources": [] }, { "id": "machine-learning-engineer", "slug": "profissional-de-engenharia-de-aprendizado-de-máquina", "title": "Profissional de engenharia de aprendizado de máquina", "family": "data", "summary": "Os profissionais de engenharia de aprendizado de máquina pegam os modelos construídos por cientistas de dados, ou adquiridos de fornecedores, e os fazem funcionar com confiabilidade em serviços reais de saúde e de cuidados. Constroem os pipelines que treinam, testam, implantam e monitoram os modelos e os integram aos sistemas clínicos e operacionais. Garantem que os modelos permaneçam seguros, protegidos, justos e eficazes depois que pacientes e equipes reais passam a depender deles.", "healthContext": [ "Os modelos em uso podem se desviar à medida que mudam as populações de pacientes, a prática clínica ou os hábitos de registro, por isso o desempenho é monitorado em cada grupo de pacientes e os modelos são retreinados ou retirados quando necessário.", "Um modelo que subsidia diagnóstico, triagem ou tratamento pode ser regulamentado como dispositivo médico, o que traz requisitos formais para o ciclo de vida do software, o controle de mudanças e a vigilância pós-comercialização.", "Os dossiês de segurança clínica precisam de evidências sobre como um modelo falha, como seus resultados são mostrados aos profissionais clínicos e o que acontece quando ele está indisponível.", "Modelos treinados com dados de pacientes podem vazar informações sobre indivíduos, por isso os dados de treinamento, os artefatos do modelo e os logs são protegidos como os próprios dados.", "A IA generativa e os grandes modelos de linguagem trazem riscos adicionais, como conteúdo inventado em anotações clínicas, que exigem testes específicos e supervisão humana." ], "pcfRole": { "name": "Machine learning engineer", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/machine-learning-engineer/", "description": "A machine learning engineer develops, assures and maintains machine learning models so they can be used in products and services.\n\nIn this role, you will:\n- be responsible for the software development and technical infrastructure needed to design, train, deploy and scale machine learning models\n- provide and maintain effective, secure and sustainable machine learning models for use in products and services\n- support all stages of the machine learning life cycle\n- help product teams evaluate and choose appropriate machine learning solutions", "family": "Data" }, "esco": [ "35553663-deab-4d9a-bf22-15c1625d28e8" ], "levels": [ { "id": "senior-machine-learning-engineer", "slug": "profissional-de-engenharia-de-aprendizado-de-máquina-sênior", "title": "Profissional de engenharia de aprendizado de máquina sênior", "band": "7", "summary": "", "pcfLevel": "Senior machine learning engineer", "pcfLevelDescription": "A senior machine learning engineer develops machine learning models so they can be used in products and services.\n\nAt this role level, you will:\n- decide what model is most suitable for use in products and services\n- customise, optimise, re-train and maintain existing models\n- deploy models into production, testing and assuring them to ensure they meet performance requirements\n- work with others to integrate models with existing systems\n- check that models used in live products and services stay safe, secure and continue to work effectively", "civilServiceGrades": "SEO/G7/G6", "responsibilities": [ "Implantar modelos em serviços clínicos e operacionais em produção, com testes automatizados, versionamento e reversão.", "Construir monitoramento do desempenho, do desvio e da equidade dos modelos entre grupos de pacientes, com alertas e responsáveis definidos.", "Integrar os modelos aos sistemas clínicos, usando padrões abertos como o HL7 FHIR sempre que possível.", "Produzir as evidências de testes, de mudanças e de monitoramento necessárias para os dossiês de segurança clínica e os arquivos técnicos de dispositivos médicos.", "Avaliar e adaptar modelos de fornecedores e de código aberto para uso local, incluindo modelos de IA generativa.", "Orientar cientistas de dados e pessoas engenheiras sobre a prática de engenharia de aprendizado de máquina." ], "qualifications": [ "Experiência substancial na construção e na operação de sistemas de aprendizado de máquina em produção, em nível equivalente ao de mestrado." ], "skills": [ { "id": "pcf:applied-maths-statistics-and-scientific-practices", "slug": "pcf-applied-maths-statistics-and-scientific-practices", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-science-innovation", "slug": "pcf-data-science-innovation", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "data-ai-assurance", "slug": "data-ai-assurance", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "4", "knowledge": "7", "analytical": "5", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 495, "jobEvaluationNotes": "", "selfAssessmentFile": "machine-learning-engineer--band-7--senior-machine-learning-engineer.tsv" }, { "id": "lead-machine-learning-engineer", "slug": "profissional-de-engenharia-de-aprendizado-de-máquina-líder", "title": "Profissional de engenharia de aprendizado de máquina líder", "band": "8b", "summary": "", "pcfLevel": "Lead machine learning engineer", "pcfLevelDescription": "A lead machine learning engineer leads the technical development and deployment of machine learning models.\n\nAt this role level, you will:\n- lead the most complex technical work needed to develop models for use in products and services\n- co-ordinate moving a model from the research and development stage to production\n- define ways of working across the machine learning life cycle\n- identify training needs for machine learning engineers and related roles\n- help your team work with other teams and disciplines\n- assure the effectiveness of machine learning models in use across the organisation\n- define and communicate software standards and guidelines related to ethics, risk and security", "civilServiceGrades": "G7/G6", "responsibilities": [ "Liderar o trabalho mais complexo de levar modelos da pesquisa ao uso seguro em toda a organização.", "Definir o ciclo de vida do aprendizado de máquina, incluindo os controles necessários para modelos regulamentados e críticos à segurança.", "Definir padrões de teste, monitoramento, segurança e ética dos modelos e dar garantia aos modelos em uso.", "Trabalhar com os responsáveis pela segurança clínica, a governança da informação e especialistas regulatórios para acordar como os modelos são avaliados e aprovados.", "Identificar necessidades de treinamento e desenvolver profissionais de engenharia de aprendizado de máquina e funções afins." ], "qualifications": [ "Ampla experiência na liderança da engenharia de aprendizado de máquina de serviços complexos ou regulamentados." ], "skills": [ { "id": "pcf:applied-maths-statistics-and-scientific-practices", "slug": "pcf-applied-maths-statistics-and-scientific-practices", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-science-innovation", "slug": "pcf-data-science-innovation", "level": "expert", "levelNumber": 4 }, { "id": "pcf:programming-and-build-software-engineering", "slug": "pcf-programming-and-build-software-engineering", "level": "expert", "levelNumber": 4 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "practitioner", "levelNumber": 3 }, { "id": "data-ai-assurance", "slug": "data-ai-assurance", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 595, "jobEvaluationNotes": "", "selfAssessmentFile": "machine-learning-engineer--band-8b--lead-machine-learning-engineer.tsv" } ], "sources": [] }, { "id": "data-governance-manager", "slug": "gerente-de-governança-de-dados", "title": "Gerente de governança de dados", "family": "data", "summary": "Os gerentes de governança de dados garantem que os dados de saúde e de cuidados da organização sejam bem geridos, confiáveis e usados de forma segura e legal. Estabelecem e conduzem as estruturas, as políticas e os padrões de titularidade, qualidade, metadados e compartilhamento de dados e trabalham com os responsáveis pelos dados, a governança da informação e as lideranças clínicas para que os dados possam ser usados com confiança no cuidado, no planejamento e na pesquisa.", "healthContext": [ "Os dados de saúde são dados pessoais altamente sensíveis, por isso a governança de dados trabalha em estreita colaboração com a governança da informação, a proteção de dados e o dever de confidencialidade.", "Os dados são compartilhados com muitos parceiros de saúde e de cuidados para cuidado direto, planejamento e pesquisa, e cada uso precisa de uma base legal clara, acordos e controles.", "Os padrões de dados clínicos, como a SNOMED CT, a CID e o HL7 FHIR, e as definições de dados acordadas são centrais para tornar os dados consistentes entre sistemas e organizações.", "A baixa qualidade dos dados pode levar diretamente a danos aos pacientes, como alergias não registradas ou associação ao paciente errado, além de decisões erradas sobre os serviços.", "Pacientes e o público esperam transparência sobre como seus dados são usados, por isso a governança inclui transparência e respeito às escolhas dos pacientes sobre o uso secundário." ], "pcfRole": { "name": "Data governance manager", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/data-governance-manager/", "description": "A data governance manager plans, monitors and enforces the management of data assets.\n\nIn this role, you will:\n- catalogue, monitor and identify data assets that are essential to the organisation’s operations or services\n- assign ownership of data, ensuring there is a clear RACI (responsible, accountable, consulted and informed) matrix in the organisation\n- incorporate governance of data into routine processes\n- support or manage risk processes around data\n- advocate for better use and management of data within the organisation\n- encourage better data literacy within the organisation", "family": "Data" }, "esco": [ "7086d0ca-1e77-4690-89c9-7ed1a0478fa3", "810e5e67-acd5-499a-b307-cf5bea330859" ], "levels": [ { "id": "data-governance-manager", "slug": "gerente-de-governança-de-dados", "title": "Gerente de governança de dados", "band": "7", "summary": "", "pcfLevel": "Data governance manager", "pcfLevelDescription": "A data governance manager defines, implements and manages data governance frameworks, policies and standards.\n\nAt this role level, you will:\n- work on the design and implementation of practical data governance solutions to support organisational needs\n- identify opportunities and make recommendations to improve the quality and trustworthiness of data throughout the organisation\n- implement and establish wider data management competencies within the organisation (such as data quality, metadata management, master data management, data modelling, and development of data standards and data strategy)\n- apply data governance to optimise the safety and value of data throughout the data life cycle\n- work within the organisation to minimise data risks and increase data literacy", "civilServiceGrades": "HEO/SEO/G7", "responsibilities": [ "Conduzir a estrutura de governança de dados da organização, incluindo a titularidade dos dados, a custódia e os grupos de decisão.", "Manter o catálogo de dados, o glossário de negócios e os padrões de dados, incluindo as definições clínicas e operacionais acordadas.", "Monitorar a qualidade dos principais conjuntos de dados e trabalhar com os responsáveis pelos dados para corrigir as causas-raiz.", "Trabalhar com colegas de governança da informação em acordos de compartilhamento de dados e avaliações de impacto sobre a proteção de dados de novos usos de dados.", "Registrar e gerir riscos e problemas de dados e escalá-los ao responsável adequado.", "Melhorar o letramento em dados das pessoas que criam e usam dados de saúde." ], "qualifications": [ "Graduação ou qualificação profissional em dados, gestão da informação ou área afim, ou experiência equivalente.", "Experiência em governança de dados ou gestão de dados em uma organização complexa." ], "skills": [ { "id": "pcf:communicating-analysis-and-insight", "slug": "pcf-communicating-analysis-and-insight", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-governance", "slug": "pcf-data-governance", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-life-cycle", "slug": "pcf-data-life-cycle", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-literacy-improvement", "slug": "pcf-data-literacy-improvement", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-management", "slug": "pcf-data-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-maturity", "slug": "pcf-data-maturity", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-standards", "slug": "pcf-data-standards", "level": "working", "levelNumber": 2 }, { "id": "pcf:enabling-and-informing-risk-based-decisions", "slug": "pcf-enabling-and-informing-risk-based-decisions", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "data-quality", "slug": "data-quality", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "awareness", "levelNumber": 1 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "4", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "1", "people": "2", "information-resources": "5", "research": "1", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 491, "jobEvaluationNotes": "O UK GDaD PCF sugere de HEO a G7 para este nível, o que corresponde à Faixa 6. Esta referência o coloca na Faixa 7 porque, em uma organização de saúde, a função costuma governar dados confidenciais de pacientes em toda a organização e elaborar política de dados que afeta vários serviços.", "selfAssessmentFile": "data-governance-manager--band-7--data-governance-manager.tsv" }, { "id": "lead-data-governance-manager", "slug": "gerente-de-governança-de-dados-líder", "title": "Gerente de governança de dados líder", "band": "8b", "summary": "", "pcfLevel": "Lead data governance manager", "pcfLevelDescription": "A lead data governance manager undertakes complex work related to the principles and practices of data governance, and co-ordinates with data owners to lead wider data management competencies.\n\nAt this role level, you will:\n- lead the formation, implementation and management of data governance frameworks, policies and standards\n- implement and establish wider data management competencies within the organisation (such as data quality assurance, metadata management, master data management, data modelling, and development of data standards and data strategy)\n- be responsible for understanding and managing the organisational data risks and issues, and co-ordinating with data owners to accept or resolve them", "civilServiceGrades": "G7/G6", "responsibilities": [ "Liderar o projeto e a condução das estruturas, políticas e padrões de governança de dados em toda a organização.", "Coordenar os responsáveis e os custodiantes dos dados para gerir os riscos de dados, aceitá-los ou resolvê-los e reportá-los a comitês sêniores.", "Liderar o trabalho mais amplo de gestão de dados, como dados mestres de pacientes, pessoas e locais, e dados de referência.", "Acordar os arranjos de governança dos dados compartilhados com parceiros de saúde e de cuidados e com pesquisadores.", "Orientar os programas sobre como novos sistemas e usos de dados cumprem os padrões de dados e as regras de governança.", "Chefiar a equipe de governança de dados." ], "qualifications": [ "Ampla experiência na liderança de governança de dados ou de gestão de dados." ], "skills": [ { "id": "pcf:communicating-analysis-and-insight", "slug": "pcf-communicating-analysis-and-insight", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-governance", "slug": "pcf-data-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-life-cycle", "slug": "pcf-data-life-cycle", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-literacy-improvement", "slug": "pcf-data-literacy-improvement", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-management", "slug": "pcf-data-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-maturity", "slug": "pcf-data-maturity", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-standards", "slug": "pcf-data-standards", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:enabling-and-informing-risk-based-decisions", "slug": "pcf-enabling-and-informing-risk-based-decisions", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "data-quality", "slug": "data-quality", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "3", "people": "4", "information-resources": "6", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 589, "jobEvaluationNotes": "", "selfAssessmentFile": "data-governance-manager--band-8b--lead-data-governance-manager.tsv" }, { "id": "head-of-data-governance", "slug": "chefia-de-governança-de-dados", "title": "Chefia de governança de dados", "band": "8c", "summary": "", "pcfLevel": "Head of data governance", "pcfLevelDescription": "The head of data governance works with the chief data officer across the organisation and government, providing strategic oversight and leadership in all aspects of data governance and use. They ensure high standards are maintained in-line with regulations and ethical requirements.\n\nAt this role level, you will:\n- work with the chief data officer to provide strategic oversight of data governance throughout the organisation\n- set and monitor the adherence to data governance policies, frameworks and standards\n- be accountable for understanding and managing the organisational data risks and issues, and co-ordinating with data owners to accept or resolve them\n- act as a senior advisor across government on the best practice of data security development, in accordance with the data enterprise architecture\n- maintain effective long-term relationships at a senior level with important decision-makers and influencers\n- advocate improved data risk management and practices within the organisation\n- encourage better data literacy and understanding of data governance within the organisation", "civilServiceGrades": "G6", "responsibilities": [ "Trabalhar com a direção de dados e o responsável executivo pelo risco da informação para definir a estratégia de governança e de uso dos dados.", "Definir as políticas e os padrões de governança de dados e monitorar o grau de cumprimento pela organização.", "Responder pela gestão dos riscos de dados da organização e reportá-los ao conselho de administração.", "Representar a organização em governança de dados perante parceiros de saúde e de cuidados, reguladores e grupos de pacientes.", "Promover a transparência com pacientes e o público sobre como seus dados são usados.", "Liderar e desenvolver a função de governança de dados." ], "qualifications": [ "Ampla experiência na liderança da governança de dados em uma organização." ], "skills": [ { "id": "pcf:communicating-analysis-and-insight", "slug": "pcf-communicating-analysis-and-insight", "level": "expert", "levelNumber": 4 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-governance", "slug": "pcf-data-governance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-innovation", "slug": "pcf-data-innovation", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-life-cycle", "slug": "pcf-data-life-cycle", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-literacy-improvement", "slug": "pcf-data-literacy-improvement", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-management", "slug": "pcf-data-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-maturity", "slug": "pcf-data-maturity", "level": "expert", "levelNumber": 4 }, { "id": "pcf:data-standards", "slug": "pcf-data-standards", "level": "expert", "levelNumber": 4 }, { "id": "pcf:enabling-and-informing-risk-based-decisions", "slug": "pcf-enabling-and-informing-risk-based-decisions", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "information-governance", "slug": "information-governance", "level": "expert", "levelNumber": 4 }, { "id": "data-quality", "slug": "data-quality", "level": "expert", "levelNumber": 4 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "data-deidentification", "slug": "data-deidentification", "level": "expert", "levelNumber": 4 }, { "id": "risk-management", "slug": "risk-management", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "6", "financial-resources": "3", "people": "4", "information-resources": "6", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 637, "jobEvaluationNotes": "", "selfAssessmentFile": "data-governance-manager--band-8c--head-of-data-governance.tsv" } ], "sources": [] }, { "id": "clinical-coder", "slug": "profissional-de-codificação-clínica", "title": "Profissional de codificação clínica", "family": "data", "summary": "Os profissionais de codificação clínica leem os prontuários de saúde dos pacientes e traduzem diagnósticos, procedimentos e outras informações clínicas em códigos de classificação padronizados, como a CID para diagnósticos e uma classificação de procedimentos para intervenções. Os dados codificados são usados para pagamento, planejamento de serviços, auditoria clínica, pesquisa e estatísticas de saúde pública, por isso a sua exatidão importa muito além da equipe de codificação. Trabalham em estreita colaboração com profissionais clínicos para esclarecer os registros e usam cada vez mais terminologias clínicas como a SNOMED CT e ferramentas de codificação assistida por computador.", "healthContext": [ "Os profissionais de codificação leem prontuários completos, que muitas vezes descrevem doenças graves, lesões, abuso, autolesão e morte, por isso o trabalho é emocionalmente exigente e as equipes precisam de bom apoio e supervisão.", "Os dados codificados determinam o pagamento da atividade, os indicadores de mortalidade e de resultados e o planejamento dos serviços, por isso os erros podem afetar o financiamento, o desempenho divulgado e as decisões sobre o cuidado.", "A codificação depende da qualidade da documentação clínica, por isso esses profissionais esclarecem com os clínicos os registros pouco claros e ajudam a melhorar a forma como o cuidado é registrado.", "Lidam todos os dias com prontuários de saúde completos e identificáveis, por isso a confidencialidade e o acesso correto são essenciais.", "A codificação automatizada e assistida por computador e o mapeamento da SNOMED CT para classificações estão mudando o trabalho, e os profissionais verificam se os códigos automáticos estão corretos." ], "pcfRole": null, "esco": [ "6219f0ef-6414-4d01-9221-41ac25dcb409" ], "levels": [ { "id": "trainee-clinical-coder", "slug": "profissional-de-codificação-clínica-trainee", "title": "Profissional de codificação clínica trainee", "band": "3", "summary": "Uma pessoa trainee de codificação clínica aprende a codificar episódios hospitalares simples sob supervisão próxima, trabalhando rumo a uma qualificação em codificação clínica.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Codificar episódios simples, como atendimentos de um dia, a partir dos prontuários, usando as regras de classificação, com todo o trabalho conferido por um profissional sênior de codificação.", "Aprender termos médicos, anatomia e as normas nacionais e internacionais de codificação por meio de treinamento estruturado.", "Localizar, acompanhar e devolver corretamente os prontuários e mantê-los em segurança.", "Registrar com exatidão e no prazo os dados codificados no sistema de administração de pacientes ou de codificação.", "Levar as informações pouco claras ou ausentes a um profissional sênior de codificação." ], "qualifications": [ "Boa habilidade de leitura e escrita e de digitação, e matrícula em um programa de treinamento em codificação clínica, ou equivalente." ], "skills": [ { "id": "clinical-coding", "slug": "clinical-coding", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "awareness", "levelNumber": 1 }, { "id": "health-records-management", "slug": "health-records-management", "level": "awareness", "levelNumber": 1 }, { "id": "data-quality", "slug": "data-quality", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "3", "analytical": "2", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "1", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 233, "jobEvaluationNotes": "O esforço mental está no nível 4 porque os profissionais de codificação se concentram por longos períodos lendo e interpretando prontuários detalhados. O esforço emocional está no nível 2 porque com frequência leem registros que descrevem eventos aflitivos.", "selfAssessmentFile": "clinical-coder--band-3--trainee-clinical-coder.tsv" }, { "id": "clinical-coder", "slug": "profissional-de-codificação-clínica", "title": "Profissional de codificação clínica", "band": "4", "summary": "Uma pessoa profissional de codificação clínica codifica de forma independente e exata uma ampla gama de episódios rotineiros, cumprindo os prazos e os padrões de qualidade acordados.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Codificar com exatidão episódios de internação, de atendimento de um dia e ambulatoriais nas especialidades mais comuns, usando as regras de classificação e as políticas locais.", "Esclarecer com os clínicos as informações clínicas pouco claras, ausentes ou conflitantes e registrar o resultado.", "Conferir os códigos sugeridos pela codificação assistida por computador ou por mapas de terminologia e corrigi-los quando necessário.", "Cumprir os prazos de completude da codificação, para que os dados estejam prontos para pagamento e relatórios.", "Participar de auditorias de codificação e agir sobre seus achados." ], "qualifications": [ "Uma qualificação reconhecida em codificação clínica, ou estar trabalhando para obtê-la com experiência equivalente." ], "skills": [ { "id": "clinical-coding", "slug": "clinical-coding", "level": "working", "levelNumber": 2 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "health-records-management", "slug": "health-records-management", "level": "working", "levelNumber": 2 }, { "id": "data-quality", "slug": "data-quality", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "1", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 282, "jobEvaluationNotes": "O esforço mental e o emocional refletem longos períodos de concentração em prontuários que muitas vezes descrevem doenças graves, lesões e morte.", "selfAssessmentFile": "clinical-coder--band-4--clinical-coder.tsv" }, { "id": "senior-clinical-coder", "slug": "profissional-de-codificação-clínica-sênior", "title": "Profissional de codificação clínica sênior", "band": "5", "summary": "Uma pessoa profissional de codificação clínica sênior codifica episódios complexos em várias especialidades, atua como fonte de aconselhamento especializado para outros profissionais de codificação e confere e treina quem tem menos experiência.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Codificar episódios complexos, como cuidados intensivos, câncer, procedimentos múltiplos e óbitos, em várias especialidades.", "Resolver questões difíceis de codificação com médicos consultores e outros clínicos sêniores, explicando com clareza as regras de codificação.", "Conferir o trabalho de profissionais de codificação trainees e dar-lhes feedback e treinamento no trabalho.", "Validar os dados codificados antes do envio e corrigir os erros com a equipe adequada.", "Trabalhar com as equipes clínicas para melhorar a qualidade da documentação clínica." ], "qualifications": [ "Uma qualificação reconhecida em codificação clínica, ou experiência equivalente.", "Experiência na codificação de episódios complexos em diversas especialidades." ], "skills": [ { "id": "clinical-coding", "slug": "clinical-coding", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "health-records-management", "slug": "health-records-management", "level": "working", "levelNumber": 2 }, { "id": "data-quality", "slug": "data-quality", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "4", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 354, "jobEvaluationNotes": "O esforço emocional permanece no nível 2, pois episódios complexos, como óbitos e cuidados oncológicos, fazem parte regular do trabalho.", "selfAssessmentFile": "clinical-coder--band-5--senior-clinical-coder.tsv" }, { "id": "clinical-coding-auditor-and-trainer", "slug": "auditoria-e-treinamento-em-codificação-clínica", "title": "Auditoria e treinamento em codificação clínica", "band": "6", "summary": "Uma pessoa de auditoria e treinamento em codificação clínica audita a exatidão dos dados codificados, projeta e oferece treinamentos de codificação e aconselha a organização sobre padrões de codificação. Em algumas organizações, este nível também lidera uma equipe de codificação no dia a dia.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Planejar e realizar auditorias de codificação em várias especialidades, medindo a exatidão em relação às normas nacionais e internacionais.", "Reportar os achados das auditorias às equipes de codificação, clínicas, financeiras e de informação e acordar ações de melhoria.", "Projetar e oferecer treinamentos de codificação, de cursos básicos para novos profissionais a treinamentos de atualização sobre mudanças nas normas.", "Aconselhar clínicos e gestores sobre como a codificação afeta o pagamento, os indicadores de mortalidade e os dados de desempenho.", "Liderar a introdução de mudanças nas versões das classificações, nas normas e nas ferramentas de codificação.", "Liderar uma equipe de codificação no dia a dia quando a organização combina essa atribuição com a auditoria e o treinamento." ], "qualifications": [ "Uma qualificação reconhecida em codificação clínica e uma qualificação reconhecida em auditoria ou treinamento em codificação clínica, ou experiência equivalente." ], "skills": [ { "id": "clinical-coding", "slug": "clinical-coding", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "health-records-management", "slug": "health-records-management", "level": "working", "levelNumber": 2 }, { "id": "data-quality", "slug": "data-quality", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:quality-assurance-of-data-and-analysis", "slug": "pcf-quality-assurance-of-data-and-analysis", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "3", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "2", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 446, "jobEvaluationNotes": "Pessoas está no nível 3 porque projetar e ministrar treinamento especializado em codificação é uma atribuição principal. Pesquisa está no nível 2 porque a auditoria de codificação faz parte regular do trabalho.", "selfAssessmentFile": "clinical-coder--band-6--clinical-coding-auditor-and-trainer.tsv" }, { "id": "clinical-coding-manager", "slug": "gerente-de-codificação-clínica", "title": "Gerente de codificação clínica", "band": "7", "summary": "Uma pessoa gerente de codificação clínica lidera o serviço de codificação clínica da organização, incluindo suas equipes de codificação, seu programa de qualidade e a relação com as equipes clínicas, financeiras e de informação.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar o serviço de codificação clínica e suas lideranças de equipe, garantindo que a codificação seja completa, exata e pontual.", "Definir as políticas de codificação e o programa de qualidade da codificação, em linha com as normas nacionais e internacionais.", "Administrar o orçamento de codificação e planejar a força de trabalho, incluindo recrutamento, treinamento e credenciamento.", "Aconselhar a liderança sênior sobre como a codificação afeta o financiamento, os indicadores de mortalidade e de resultados e os dados publicados.", "Liderar a adoção de novas tecnologias de codificação, como a codificação assistida por computador e o mapeamento de terminologias, com colegas de segurança clínica e de governança da informação.", "Apoiar o bem-estar dos profissionais de codificação que leem regularmente registros aflitivos." ], "qualifications": [ "Uma qualificação reconhecida em codificação clínica e ampla experiência em codificação, auditoria e liderança de profissionais de codificação, ou experiência equivalente." ], "skills": [ { "id": "clinical-coding", "slug": "clinical-coding", "level": "expert", "levelNumber": 4 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "health-records-management", "slug": "health-records-management", "level": "practitioner", "levelNumber": 3 }, { "id": "data-quality", "slug": "data-quality", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "4", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "2", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 500, "jobEvaluationNotes": "", "selfAssessmentFile": "clinical-coder--band-7--clinical-coding-manager.tsv" } ], "sources": [] }, { "id": "business-analyst", "slug": "analista-de-negócios", "title": "Analista de negócios", "family": "product-and-delivery", "summary": "Os analistas de negócios ajudam a organização a entender os problemas dos serviços de saúde e de cuidados e a encontrar as mudanças certas para resolvê-los. Analisam como os processos clínicos, administrativos e voltados a pacientes funcionam hoje, definem as necessidades e os requisitos de usuários e do negócio e ajudam as equipes a garantir que os novos serviços digitais se ajustem aos percursos de cuidado reais e gerem benefícios mensuráveis.", "healthContext": [ "Os processos atravessam fronteiras organizacionais e profissionais, por isso os analistas mapeiam percursos de cuidado completos, incluindo as passagens entre clínicos, equipes de cuidados, pacientes e outras organizações.", "Os requisitos muitas vezes carregam risco clínico, por isso os analistas trabalham com os responsáveis pela segurança clínica para garantir que os requisitos relacionados à segurança sejam levantados, rastreados e testados.", "Muitos requisitos dizem respeito ao compartilhamento de dados de saúde entre sistemas, por isso os analistas precisam de domínio prático de padrões de interoperabilidade como o HL7 FHIR e de terminologias clínicas como a SNOMED CT.", "Os benefícios no cuidado costumam ser de segurança, qualidade, tempo das equipes e experiência do paciente, e não só de custo, por isso os analistas ajudam a definir medidas que os clínicos reconheçam." ], "pcfRole": { "name": "Business analyst", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/business-analyst/", "description": "Business analysts help teams to:\n- analyse and understand a business problem or opportunity\n- undertake research and analysis to understand how a business or business area works, considering the people, organisation, processes, information, data and technology\n- identify areas for improvement, explore feasible options, analyse the effects of change and define success measures\n- identify and elaborate user and business needs to enable effective design, development and testing of services and business change\n- make decisions related to prioritisation and minimum viable product by using analysis led insights\n- ensure new products and services meet business and user needs, and are aligned with organisational goals\n- understand any business and policy constraints that need to be considered, and assess the implications", "family": "Product and delivery" }, "esco": [ "60082a99-d8ef-4e84-9290-78902681b6ed", "fe0fa514-b48d-4a53-9757-a283c0baacf0" ], "levels": [ { "id": "trainee-business-analyst", "slug": "analista-de-negócios-trainee", "title": "Analista de negócios trainee", "band": "4", "summary": "", "pcfLevel": "Trainee business analyst", "pcfLevelDescription": "A trainee business analyst receives direction from more senior business analysts. At this level, you will work with others or under supervision to build and develop your skills.", "civilServiceGrades": "EO", "responsibilities": [ "Aprender técnicas de análise de negócios por meio de treinamento estruturado, acompanhamento e trabalho supervisionado.", "Registrar anotações e redigir mapas de processos a partir de oficinas com equipes clínicas e administrativas.", "Manter, sob orientação, registros de requisitos, histórias de usuário e registros de rastreabilidade.", "Ajudar a preparar cenários de teste para os testes de aceitação pelo usuário.", "Seguir as regras de governança da informação ao tratar documentos que incluem informações de pacientes." ], "qualifications": [ "Trabalhando rumo a uma aprendizagem profissional ou qualificação em análise de negócios, ou experiência equivalente." ], "skills": [ { "id": "pcf:adapting-to-delivery-methodologies", "slug": "pcf-adapting-to-delivery-methodologies", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:business-and-user-acceptance-testing", "slug": "pcf-business-and-user-acceptance-testing", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:business-modelling", "slug": "pcf-business-modelling", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:business-process-improvement", "slug": "pcf-business-process-improvement", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:change-benefits-and-adoption-analysis", "slug": "pcf-change-benefits-and-adoption-analysis", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:context-problem-and-option-analysis", "slug": "pcf-context-problem-and-option-analysis", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:defining-and-managing-business-needs-user-needs-and-requirements", "slug": "pcf-defining-and-managing-business-needs-user-needs-and-requirements", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:digital-and-data-systems-analysis", "slug": "pcf-digital-and-data-systems-analysis", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "3", "research": "2", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 275, "jobEvaluationNotes": "", "selfAssessmentFile": "business-analyst--band-4--trainee-business-analyst.tsv" }, { "id": "junior-business-analyst", "slug": "analista-de-negócios-júnior", "title": "Analista de negócios júnior", "band": "5", "summary": "", "pcfLevel": "Junior business analyst", "pcfLevelDescription": "A junior business analyst receives direction from more senior business analysts but is responsible for the output of specific tasks. At this level, you will have limited skills and will work with others or under supervision. You will support stakeholder relationship management.", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Mapear processos atuais e futuros de fluxos de trabalho clínicos e administrativos, como encaminhamentos, consultas ou tratamento de resultados.", "Levantar e escrever requisitos e histórias de usuário para trabalhos bem definidos.", "Reunir dados sobre o desempenho dos processos, como tempos de espera ou soluções manuais improvisadas, para subsidiar a análise.", "Preparar e conduzir cenários de teste de aceitação pelo usuário com usuários clínicos e operacionais.", "Sinalizar à equipe e ao responsável pela segurança clínica os requisitos que possam afetar a segurança dos pacientes." ], "qualifications": [ "Graduação, qualificação ou aprendizagem profissional em análise de negócios, ou experiência equivalente." ], "skills": [ { "id": "pcf:adapting-to-delivery-methodologies", "slug": "pcf-adapting-to-delivery-methodologies", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:business-and-user-acceptance-testing", "slug": "pcf-business-and-user-acceptance-testing", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:business-modelling", "slug": "pcf-business-modelling", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:business-process-improvement", "slug": "pcf-business-process-improvement", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:change-benefits-and-adoption-analysis", "slug": "pcf-change-benefits-and-adoption-analysis", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:context-problem-and-option-analysis", "slug": "pcf-context-problem-and-option-analysis", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:defining-and-managing-business-needs-user-needs-and-requirements", "slug": "pcf-defining-and-managing-business-needs-user-needs-and-requirements", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:digital-and-data-systems-analysis", "slug": "pcf-digital-and-data-systems-analysis", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-experience-insight-analysis", "slug": "pcf-user-experience-insight-analysis", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 335, "jobEvaluationNotes": "", "selfAssessmentFile": "business-analyst--band-5--junior-business-analyst.tsv" }, { "id": "business-analyst", "slug": "analista-de-negócios", "title": "Analista de negócios", "band": "6", "summary": "", "pcfLevel": "Business analyst", "pcfLevelDescription": "A business analyst leads small to medium size projects and supports larger and more complex projects.\n\nAt this role level, you will:\n- manage stakeholder relationships\n- work independently\n- have a good understanding of your work area\n- develop the business analysis community by sharing best practice and mentoring others", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Liderar a análise de projetos pequenos e médios, da definição do problema à mensuração dos benefícios.", "Conduzir oficinas com clínicos, equipes de cuidados e gestores para entender os pontos de dor e acordar opções.", "Modelar percursos de cuidado e fluxos de informação, incluindo os dados trocados com outros sistemas de saúde e de cuidados.", "Definir requisitos de segurança e de dados e rastreá-los pelo projeto, pela construção e pelos testes.", "Elaborar casos de benefícios com medidas como tempo das equipes liberado, erros evitados ou experiência do paciente.", "Orientar analistas de negócios júnior e trainees." ], "qualifications": [ "Graduação ou qualificação reconhecida em análise de negócios, ou experiência equivalente.", "Experiência em análise de negócios em projetos de mudança digital." ], "skills": [ { "id": "pcf:adapting-to-delivery-methodologies", "slug": "pcf-adapting-to-delivery-methodologies", "level": "working", "levelNumber": 2 }, { "id": "pcf:business-and-user-acceptance-testing", "slug": "pcf-business-and-user-acceptance-testing", "level": "working", "levelNumber": 2 }, { "id": "pcf:business-modelling", "slug": "pcf-business-modelling", "level": "working", "levelNumber": 2 }, { "id": "pcf:business-process-improvement", "slug": "pcf-business-process-improvement", "level": "working", "levelNumber": 2 }, { "id": "pcf:change-benefits-and-adoption-analysis", "slug": "pcf-change-benefits-and-adoption-analysis", "level": "working", "levelNumber": 2 }, { "id": "pcf:context-problem-and-option-analysis", "slug": "pcf-context-problem-and-option-analysis", "level": "working", "levelNumber": 2 }, { "id": "pcf:defining-and-managing-business-needs-user-needs-and-requirements", "slug": "pcf-defining-and-managing-business-needs-user-needs-and-requirements", "level": "working", "levelNumber": 2 }, { "id": "pcf:digital-and-data-systems-analysis", "slug": "pcf-digital-and-data-systems-analysis", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-experience-insight-analysis", "slug": "pcf-user-experience-insight-analysis", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 421, "jobEvaluationNotes": "", "selfAssessmentFile": "business-analyst--band-6--business-analyst.tsv" }, { "id": "senior-business-analyst", "slug": "analista-de-negócios-sênior", "title": "Analista de negócios sênior", "band": "7", "summary": "", "pcfLevel": "Senior business analyst", "pcfLevelDescription": "A senior business analyst has a good understanding of strategic arenas and leads large or complex projects.\n\nAt this role level, you will:\n- have functional or people management responsibilities, or a combination of both\n- mentor others\n- develop best practice\n- own stakeholder relationships\n- manage community of practice activities within a business area", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Liderar a análise de negócios em programas grandes ou complexos, como a substituição de um sistema clínico ou o redesenho de um percurso de cuidado.", "Analisar as opções e seu efeito sobre o cuidado, a segurança, a carga de trabalho das equipes e o custo e apresentar recomendações aos conselhos.", "Garantir que o risco clínico, a governança da informação e os impactos sobre a igualdade sejam analisados e tratados nos requisitos.", "Definir e acompanhar os benefícios da mudança e estabelecer como serão medidos após a entrada em operação.", "Chefiar ou liderar analistas de negócios e conduzir atividades da comunidade de prática." ], "qualifications": [ "Experiência substancial em análise de negócios de mudanças complexas, em nível equivalente ao de mestrado." ], "skills": [ { "id": "pcf:adapting-to-delivery-methodologies", "slug": "pcf-adapting-to-delivery-methodologies", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:business-and-user-acceptance-testing", "slug": "pcf-business-and-user-acceptance-testing", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:business-modelling", "slug": "pcf-business-modelling", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:business-process-improvement", "slug": "pcf-business-process-improvement", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:change-benefits-and-adoption-analysis", "slug": "pcf-change-benefits-and-adoption-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:context-problem-and-option-analysis", "slug": "pcf-context-problem-and-option-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:defining-and-managing-business-needs-user-needs-and-requirements", "slug": "pcf-defining-and-managing-business-needs-user-needs-and-requirements", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:digital-and-data-systems-analysis", "slug": "pcf-digital-and-data-systems-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-experience-insight-analysis", "slug": "pcf-user-experience-insight-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 475, "jobEvaluationNotes": "", "selfAssessmentFile": "business-analyst--band-7--senior-business-analyst.tsv" }, { "id": "lead-business-analyst", "slug": "analista-de-negócios-líder", "title": "Analista de negócios líder", "band": "8a", "summary": "", "pcfLevel": "Lead business analyst", "pcfLevelDescription": "A lead business analyst has a good understanding of the enterprise arena and works in highly complex problem spaces, typically spanning multiple products or services.\n\nAt this role level, you will:\n- be a leader in the business analysis community (across government and externally)\n- have functional management or people management accountabilities, or a combination of both\n- actively share knowledge and be seen as a go-to person in the field\n- mentor others\n- own the main stakeholder relationships", "civilServiceGrades": "G7", "responsibilities": [ "Liderar a análise de problemas altamente complexos que abrangem vários produtos, serviços ou organizações de um sistema de cuidados.", "Dar forma ao business case e ao plano de realização de benefícios de grandes investimentos.", "Definir padrões de análise de negócios, como a rastreabilidade de requisitos para software regulamentado e relacionado à segurança.", "Trabalhar com lideranças clínicas, arquitetos e gerentes de produto para alinhar a análise com a estratégia da organização.", "Chefiar analistas de negócios e conduzir seu desenvolvimento profissional." ], "qualifications": [ "Ampla experiência na liderança da análise de negócios em mudanças complexas e com várias equipes." ], "skills": [ { "id": "pcf:adapting-to-delivery-methodologies", "slug": "pcf-adapting-to-delivery-methodologies", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:business-and-user-acceptance-testing", "slug": "pcf-business-and-user-acceptance-testing", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:business-modelling", "slug": "pcf-business-modelling", "level": "expert", "levelNumber": 4 }, { "id": "pcf:business-process-improvement", "slug": "pcf-business-process-improvement", "level": "expert", "levelNumber": 4 }, { "id": "pcf:change-benefits-and-adoption-analysis", "slug": "pcf-change-benefits-and-adoption-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:context-problem-and-option-analysis", "slug": "pcf-context-problem-and-option-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:defining-and-managing-business-needs-user-needs-and-requirements", "slug": "pcf-defining-and-managing-business-needs-user-needs-and-requirements", "level": "expert", "levelNumber": 4 }, { "id": "pcf:digital-and-data-systems-analysis", "slug": "pcf-digital-and-data-systems-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:user-experience-insight-analysis", "slug": "pcf-user-experience-insight-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 554, "jobEvaluationNotes": "", "selfAssessmentFile": "business-analyst--band-8a--lead-business-analyst.tsv" }, { "id": "head-of-business-analysis", "slug": "chefia-de-análise-de-negócios", "title": "Chefia de análise de negócios", "band": "8c", "summary": "", "pcfLevel": "Head of business analysis", "pcfLevelDescription": "The head of business analysis leads the business analysis function across the enterprise area and builds business analysis capability for the organisation.", "civilServiceGrades": "G6", "responsibilities": [ "Liderar a função de análise de negócios e definir sua estratégia, seus padrões e suas formas de trabalho.", "Desenvolver a capacidade de análise de negócios, incluindo recrutamento, trilhas de carreira e treinamento.", "Aconselhar lideranças executivas e clínicas sobre a análise necessária para grandes transformações em saúde e cuidados.", "Garantir que a realização de benefícios seja planejada, medida e reportada em todo o portfólio.", "Gerir o orçamento e o plano de força de trabalho da função." ], "qualifications": [ "Ampla experiência na liderança de uma função ou prática de análise de negócios." ], "skills": [ { "id": "pcf:adapting-to-delivery-methodologies", "slug": "pcf-adapting-to-delivery-methodologies", "level": "expert", "levelNumber": 4 }, { "id": "pcf:business-and-user-acceptance-testing", "slug": "pcf-business-and-user-acceptance-testing", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:business-modelling", "slug": "pcf-business-modelling", "level": "expert", "levelNumber": 4 }, { "id": "pcf:business-process-improvement", "slug": "pcf-business-process-improvement", "level": "expert", "levelNumber": 4 }, { "id": "pcf:change-benefits-and-adoption-analysis", "slug": "pcf-change-benefits-and-adoption-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:context-problem-and-option-analysis", "slug": "pcf-context-problem-and-option-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:defining-and-managing-business-needs-user-needs-and-requirements", "slug": "pcf-defining-and-managing-business-needs-user-needs-and-requirements", "level": "expert", "levelNumber": 4 }, { "id": "pcf:digital-and-data-systems-analysis", "slug": "pcf-digital-and-data-systems-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:user-experience-insight-analysis", "slug": "pcf-user-experience-insight-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 634, "jobEvaluationNotes": "Os recursos de informação são pontuados no nível 6 porque a chefia de análise de negócios é responsável pelos padrões de toda a organização sobre como requisitos, modelos de processos e registros de benefícios são mantidos em todo o trabalho de mudança.", "selfAssessmentFile": "business-analyst--band-8c--head-of-business-analysis.tsv" } ], "sources": [] }, { "id": "delivery-manager", "slug": "gerente-de-entrega", "title": "Gerente de entrega", "family": "product-and-delivery", "summary": "Os gerentes de entrega ajudam equipes multidisciplinares a entregar serviços de saúde digital que funcionam para pacientes, profissionais clínicos e equipes de cuidados. Criam as condições para que as equipes trabalhem bem, removem bloqueios, gerem riscos e dependências e mantêm a entrega em movimento em um ritmo sustentável, usando formas de trabalho ágeis e enxutas.", "healthContext": [ "As liberações de serviços que apoiam o cuidado dos pacientes devem passar por verificações de segurança clínica e de governança da informação, por isso os gerentes de entrega as incorporam aos planos e à definição de pronto da equipe.", "A entrega muitas vezes depende de clínicos e equipes de cuidados com pouco tempo longe dos pacientes, por isso os gerentes de entrega planejam pesquisas, testes e treinamentos em torno das escalas clínicas.", "Mudanças em serviços clínicos em operação exigem cuidado com o momento, por isso os gerentes de entrega planejam as entradas em operação com as equipes operacionais para evitar os períodos clínicos de pico e garantir que haja suporte.", "As equipes muitas vezes dependem de fornecedores de sistemas clínicos e de outras organizações de saúde e de cuidados, por isso os gerentes de entrega gerem as dependências e os contratos externos." ], "pcfRole": { "name": "Delivery manager", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/delivery-manager/", "description": "A delivery manager is accountable for the delivery of products and services.", "family": "Product and delivery" }, "esco": [ "8b6388a4-4904-471b-9331-d3b1211f5525" ], "levels": [ { "id": "associate-delivery-manager", "slug": "gerente-de-entrega-associado", "title": "Gerente de entrega associado", "band": "5", "summary": "", "pcfLevel": "Associate delivery manager", "pcfLevelDescription": "At this role level, you will:\n- work on a small or mature Agile team\n- learn on the job\n- potentially work alongside a delivery manager on a larger team, shadowing and providing support, or working to deliver an element under guidance and mentorship", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Facilitar as cerimônias da equipe, como reuniões diárias, planejamento, demonstrações e retrospectivas.", "Manter atualizados o quadro da equipe, o registro de riscos e problemas e os registros de dependências.", "Acompanhar as tarefas de segurança clínica, governança da informação e acessibilidade necessárias antes de cada liberação.", "Organizar sessões com clínicos, equipes de cuidados e pacientes para pesquisa e testes, respeitando as escalas clínicas.", "Acompanhar e apoiar um gerente de entrega em uma equipe maior, entregando partes do trabalho sob orientação." ], "qualifications": [ "Alguma experiência de trabalho em uma equipe de entrega ou com ela, ou experiência equivalente." ], "skills": [ { "id": "pcf:agile-and-lean-practices", "slug": "pcf-agile-and-lean-practices", "level": "working", "levelNumber": 2 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "working", "levelNumber": 2 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:life-cycle-management", "slug": "pcf-life-cycle-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:maintaining-delivery-momentum", "slug": "pcf-maintaining-delivery-momentum", "level": "working", "levelNumber": 2 }, { "id": "pcf:making-a-process-work", "slug": "pcf-making-a-process-work", "level": "working", "levelNumber": 2 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:team-dynamics-and-collaboration", "slug": "pcf-team-dynamics-and-collaboration", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "3", "physical-skills": "2", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "1", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 335, "jobEvaluationNotes": "", "selfAssessmentFile": "delivery-manager--band-5--associate-delivery-manager.tsv" }, { "id": "delivery-manager", "slug": "gerente-de-entrega", "title": "Gerente de entrega", "band": "7", "summary": "", "pcfLevel": "Delivery manager", "pcfLevelDescription": "A delivery manager is accountable for the performance of the team.\n\nAt this role level, you will:\n- build and maintain teams, ensuring they are motivated, collaborating and working well\n- identify obstacles and help the team to overcome them\n- focus the team on what is most important to the delivery of products and services\n- encourage and facilitate continuous improvement of the delivery team\n- coach and mentor both team members and others to apply the most appropriate Agile and Lean tools and techniques\nThe complexity or breadth of products or teams will vary in this role, depending on the context.", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Liderar a entrega de um produto ou serviço de saúde digital pelas etapas de descoberta, alfa, beta e operação.", "Planejar as liberações com as equipes operacionais e clínicas, incluindo o suporte à entrada em operação, o treinamento e os planos de reversão.", "Garantir que a garantia de segurança clínica, de governança da informação e de acessibilidade ocorra no ritmo da entrega, e não no fim.", "Gerir o orçamento da equipe, os contratos com fornecedores e a alocação de pessoas.", "Reportar o progresso, os riscos e os benefícios aos comitês de governança em termos simples.", "Construir uma cultura de equipe saudável e orientar os membros da equipe nas formas de trabalho ágeis." ], "qualifications": [ "Experiência substancial na entrega de produtos ou serviços digitais com métodos ágeis." ], "skills": [ { "id": "pcf:agile-and-lean-practices", "slug": "pcf-agile-and-lean-practices", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:life-cycle-management", "slug": "pcf-life-cycle-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:maintaining-delivery-momentum", "slug": "pcf-maintaining-delivery-momentum", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:making-a-process-work", "slug": "pcf-making-a-process-work", "level": "expert", "levelNumber": 4 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:team-dynamics-and-collaboration", "slug": "pcf-team-dynamics-and-collaboration", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "1", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 477, "jobEvaluationNotes": "Não há um nível na Faixa 6 porque o UK GDaD PCF não tem um nível de gerente de entrega entre o associado (EO/HEO) e o gerente de entrega (SEO/G7).", "selfAssessmentFile": "delivery-manager--band-7--delivery-manager.tsv" }, { "id": "senior-delivery-manager", "slug": "gerente-de-entrega-sênior", "title": "Gerente de entrega sênior", "band": "8a", "summary": "", "pcfLevel": "Senior delivery manager", "pcfLevelDescription": "A senior delivery manager is accountable for the effective delivery of complex, high risk products and services. The role is similar to a delivery manager role, but senior delivery managers have more experience across a range of products and services, throughout the entire product life cycle, and have greater responsibility and accountability as the main point of escalation.\n\nAt this role level, you will:\n- have strong communication skills and engage senior stakeholders\n- coach and mentor delivery managers", "civilServiceGrades": "G7", "responsibilities": [ "Liderar a entrega de serviços complexos ou de alto risco, como os usados no atendimento de urgência ou os que substituem um sistema clínico central.", "Atuar como principal ponto de escalonamento de riscos, problemas e dependências de entrega entre várias equipes.", "Planejar implantações em larga escala entre locais e organizações, com os responsáveis pela segurança clínica e as lideranças operacionais.", "Gerir orçamentos, arranjos comerciais e desempenho de fornecedores do serviço.", "Chefiar e desenvolver gerentes de entrega." ], "qualifications": [ "Ampla experiência na entrega de serviços digitais complexos ao longo de todo o seu ciclo de vida." ], "skills": [ { "id": "pcf:agile-and-lean-practices", "slug": "pcf-agile-and-lean-practices", "level": "expert", "levelNumber": 4 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "expert", "levelNumber": 4 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:life-cycle-management", "slug": "pcf-life-cycle-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:maintaining-delivery-momentum", "slug": "pcf-maintaining-delivery-momentum", "level": "expert", "levelNumber": 4 }, { "id": "pcf:making-a-process-work", "slug": "pcf-making-a-process-work", "level": "expert", "levelNumber": 4 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "expert", "levelNumber": 4 }, { "id": "pcf:team-dynamics-and-collaboration", "slug": "pcf-team-dynamics-and-collaboration", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 553, "jobEvaluationNotes": "", "selfAssessmentFile": "delivery-manager--band-8a--senior-delivery-manager.tsv" }, { "id": "head-of-delivery-management", "slug": "chefia-de-gestão-de-entrega", "title": "Chefia de gestão de entrega", "band": "8c", "summary": "", "pcfLevel": "Head of (Agile) delivery management", "pcfLevelDescription": "A head of (Agile) delivery management is an experienced practitioner who exemplifies what good looks like across the delivery roles.\n\nAt this role level, you will:\n- represent and champion the role within your department, across government and in industry\n- lead the community of practice for this role and build capability and excellence (in an Agile, Lean practice)\n- be responsible for the recruitment of the right people to the right teams\n- support professional development and continuous improvement of your community\n- work with other heads of roles to promote effective cross-functional delivery\n- be a skilled team leader who can confidently communicate the value of the role to digital and non-digital stakeholders\n- be credible and influential across departments", "civilServiceGrades": "G6", "responsibilities": [ "Liderar a profissão de gestão de entrega e definir os padrões da organização para a entrega ágil.", "Recrutar, desenvolver e alocar gerentes de entrega em todo o portfólio.", "Garantir que as abordagens de entrega atendam aos requisitos de segurança clínica, governança da informação e garantia sem atrasar as equipes sem necessidade.", "Aconselhar lideranças executivas e clínicas sobre riscos, capacidade e prioridades de entrega.", "Gerir o orçamento e o plano de força de trabalho da profissão." ], "qualifications": [ "Ampla experiência na liderança da entrega em várias equipes e de uma prática de entrega." ], "skills": [ { "id": "pcf:agile-and-lean-practices", "slug": "pcf-agile-and-lean-practices", "level": "expert", "levelNumber": 4 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "expert", "levelNumber": 4 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:life-cycle-management", "slug": "pcf-life-cycle-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:maintaining-delivery-momentum", "slug": "pcf-maintaining-delivery-momentum", "level": "expert", "levelNumber": 4 }, { "id": "pcf:making-a-process-work", "slug": "pcf-making-a-process-work", "level": "expert", "levelNumber": 4 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "expert", "levelNumber": 4 }, { "id": "pcf:team-dynamics-and-collaboration", "slug": "pcf-team-dynamics-and-collaboration", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "6", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 633, "jobEvaluationNotes": "", "selfAssessmentFile": "delivery-manager--band-8c--head-of-delivery-management.tsv" } ], "sources": [] }, { "id": "product-manager", "slug": "gerente-de-produto", "title": "Gerente de produto", "family": "product-and-delivery", "summary": "Os gerentes de produto garantem que os produtos de saúde digital da organização atendam às necessidades de pacientes, profissionais clínicos e equipes de cuidados e gerem valor para o sistema de saúde e de cuidados. Definem a visão e o roteiro do produto, priorizam o trabalho das equipes multidisciplinares com base em evidências e respondem pelos resultados que seus produtos alcançam, incluindo o efeito no cuidado.", "healthContext": [ "As decisões de produto podem afetar a segurança dos pacientes, por isso os gerentes de produto são responsáveis, com o responsável pela segurança clínica, pelo risco clínico do seu produto e garantem que os perigos sejam geridos antes da liberação.", "Os produtos atendem a muitos grupos de usuários com necessidades diferentes, como pacientes, cuidadores, clínicos e equipes administrativas, e os gerentes de produto devem equilibrá-los com justiça.", "Alguns produtos podem ser regulamentados como dispositivos médicos, por isso os gerentes de produto precisam saber quando a regulamentação se aplica e planejar para ela.", "Os resultados no cuidado incluem segurança, qualidade, acesso, equidade e tempo das equipes, por isso os gerentes de produto definem medidas de sucesso que as lideranças clínicas e operacionais reconheçam.", "Os produtos muitas vezes dependem de padrões nacionais e regionais de dados de saúde e de plataformas compartilhadas, por isso os gerentes de produto trabalham além das fronteiras entre organizações." ], "pcfRole": { "name": "Product manager", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/product-manager/", "description": "A product manager makes sure that their products provide value and achieve the right outcomes by balancing user and business needs.\n\nIn this role, you will:\n- work with multidisciplinary teams, bringing together their views, user needs and business needs, to frame the problem\n- work with multidisciplinary teams to provide the right outcomes for users and the organisation\n- make decisions on priorities for your teams\n- ensure teams comply with appropriate standards", "family": "Product and delivery" }, "esco": [ "a79170ad-0b7b-4697-864f-1748359aa10a", "9f508305-80ce-4111-8722-f2c9b4a44890" ], "levels": [ { "id": "associate-product-manager", "slug": "gerente-de-produto-associado", "title": "Gerente de produto associado", "band": "6", "summary": "", "pcfLevel": "Associate product manager", "pcfLevelDescription": "An associate product manager is responsible for features, components or part of a product, contributing to the delivery of value.\n\nThis can be an entry-level role for civil servants who are looking to move into a digital role or those on emerging talent schemes.\n\nAt this role level, you will:\n- work with product managers to advocate for user needs throughout the organisation, prioritising delivery of greatest value\n- manage a smaller product with support, or a subset of features of a larger product\n- learn product management approaches and methods", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Ser responsável pelo backlog de uma funcionalidade ou de parte de um produto, trabalhando com um gerente de produto.", "Transformar as evidências da pesquisa com pacientes, clínicos e equipes de cuidados em histórias de usuário priorizadas.", "Trabalhar com os responsáveis pela segurança clínica para registrar e revisar os perigos das funcionalidades pelas quais responde.", "Acompanhar medidas do produto, como adesão, taxas de conclusão e chamados de suporte, e reportar o que mostram.", "Representar o produto em demonstrações e junto às partes interessadas operacionais." ], "qualifications": [ "Experiência em uma função digital, clínica ou operacional, ou experiência equivalente." ], "skills": [ { "id": "pcf:agile-and-lean-practices", "slug": "pcf-agile-and-lean-practices", "level": "working", "levelNumber": 2 }, { "id": "pcf:applying-user-centred-insights", "slug": "pcf-applying-user-centred-insights", "level": "working", "levelNumber": 2 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:life-cycle-management", "slug": "pcf-life-cycle-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:managing-product-outcomes", "slug": "pcf-managing-product-outcomes", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:product-leadership", "slug": "pcf-product-leadership", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:product-management", "slug": "pcf-product-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:strategic-ownership", "slug": "pcf-strategic-ownership", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "2", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 409, "jobEvaluationNotes": "", "selfAssessmentFile": "product-manager--band-6--associate-product-manager.tsv" }, { "id": "product-manager", "slug": "gerente-de-produto", "title": "Gerente de produto", "band": "7", "summary": "", "pcfLevel": "Product manager", "pcfLevelDescription": "A product manager is responsible for product quality and value, working with the team to identify, implement and improve strategies and tactics for their products. They might recruit and manage people in the product profession, ensuring people with the right skills are hired, supported and developed.\n\nThis can be an entry-level role for new product managers who have been working in other digital roles.\n\nAt this role level, you will:\n- lead a product through different phases of the product life cycle, from discovery, through development, delivery and continuous improvement, to retirement\n- support lead and senior product managers\n- prioritise work for your teams and be able to measure outcomes", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Definir a visão, o roteiro e as medidas de sucesso de um produto de saúde digital.", "Priorizar o trabalho da equipe, equilibrando as necessidades dos usuários, a segurança clínica, a política, as restrições técnicas e o custo.", "Aceitar, com o responsável pela segurança clínica, o risco clínico das mudanças do produto e barrar liberações que não sejam seguras.", "Trabalhar com lideranças clínicas e operacionais para garantir que o produto se ajuste aos percursos de cuidado e seja adotado.", "Garantir que o produto cumpra as normas de acessibilidade, de governança da informação e de serviço.", "Medir os resultados do produto, incluindo seus benefícios para pacientes e equipes." ], "qualifications": [ "Experiência substancial em gestão de produto ou em uma função digital afim." ], "skills": [ { "id": "pcf:agile-and-lean-practices", "slug": "pcf-agile-and-lean-practices", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:applying-user-centred-insights", "slug": "pcf-applying-user-centred-insights", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "working", "levelNumber": 2 }, { "id": "pcf:life-cycle-management", "slug": "pcf-life-cycle-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:managing-product-outcomes", "slug": "pcf-managing-product-outcomes", "level": "working", "levelNumber": 2 }, { "id": "pcf:product-leadership", "slug": "pcf-product-leadership", "level": "working", "levelNumber": 2 }, { "id": "pcf:product-management", "slug": "pcf-product-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategic-ownership", "slug": "pcf-strategic-ownership", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "2", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 474, "jobEvaluationNotes": "", "selfAssessmentFile": "product-manager--band-7--product-manager.tsv" }, { "id": "senior-product-manager", "slug": "gerente-de-produto-sênior", "title": "Gerente de produto sênior", "band": "8a", "summary": "", "pcfLevel": "Senior product manager", "pcfLevelDescription": "A senior product manager can work on a group of products that share a value proposition, or a single product that is complex, high risk or sensitive. They are responsible for product quality and value, working with teams to identify, implement and improve strategies and tactics for their products. They might also be involved in parts of programme management activity.\n\nAt this role level, you will:\n- lead products through different phases of the product life cycle, from discovery, through development, delivery and continuous improvement, to retirement\n- make decisions based on the overall quality and value of your products\n- manage associate product managers and product managers\n- be involved in recruiting associate product managers, product managers and contractors", "civilServiceGrades": "G7", "responsibilities": [ "Liderar um grupo de produtos relacionados ou um único produto complexo, de alto risco ou sensível, como um usado no atendimento de emergência.", "Construir a estratégia de produto a partir de evidências sobre as necessidades dos pacientes, a prática clínica e a política de saúde e de cuidados.", "Garantir que o produto cumpra a regulamentação de dispositivos médicos quando ela se aplicar.", "Gerir o orçamento do produto e defender o investimento com os benefícios para o cuidado.", "Orientar e chefiar gerentes de produto." ], "qualifications": [ "Ampla experiência na gestão de produtos digitais ao longo de todo o seu ciclo de vida." ], "skills": [ { "id": "pcf:agile-and-lean-practices", "slug": "pcf-agile-and-lean-practices", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:applying-user-centred-insights", "slug": "pcf-applying-user-centred-insights", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:life-cycle-management", "slug": "pcf-life-cycle-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:managing-product-outcomes", "slug": "pcf-managing-product-outcomes", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:product-leadership", "slug": "pcf-product-leadership", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:product-management", "slug": "pcf-product-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategic-ownership", "slug": "pcf-strategic-ownership", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 554, "jobEvaluationNotes": "", "selfAssessmentFile": "product-manager--band-8a--senior-product-manager.tsv" }, { "id": "lead-product-manager", "slug": "gerente-de-produto-líder", "title": "Gerente de produto líder", "band": "8b", "summary": "", "pcfLevel": "Lead product manager", "pcfLevelDescription": "A lead product manager is responsible for a product portfolio or end-to-end service, and the delivery of product quality and value. They work with teams to identify, implement and improve strategies and tactics for their products. They are a member of the management team for their product area and provide product leadership and direction across multiple teams.\n\nAt this role level, you will:\n- manage people and manage products\n- maintain the high level roadmap\n- be involved in a range of programme management activities relevant to the product portfolio\n- be involved in recruiting product managers at all levels and contractors\n- provide leadership in your programmes and across the local community, working closely with the head of product, where they exist", "civilServiceGrades": "G7/G6", "responsibilities": [ "Liderar um portfólio de produtos ou um serviço de ponta a ponta, como todos os produtos que apoiam um percurso de cuidado.", "Definir a direção dos produtos em várias equipes e garantir que os produtos funcionem em conjunto para pacientes e equipes.", "Trabalhar com lideranças clínicas e com o responsável pela segurança clínica para gerir o risco clínico em todo o portfólio.", "Administrar o orçamento do portfólio e reportar os benefícios a comitês de governança sêniores.", "Liderar e desenvolver os gerentes de produto da área de produto." ], "qualifications": [ "Ampla experiência na liderança de produtos em várias equipes." ], "skills": [ { "id": "pcf:agile-and-lean-practices", "slug": "pcf-agile-and-lean-practices", "level": "expert", "levelNumber": 4 }, { "id": "pcf:applying-user-centred-insights", "slug": "pcf-applying-user-centred-insights", "level": "expert", "levelNumber": 4 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:life-cycle-management", "slug": "pcf-life-cycle-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:managing-product-outcomes", "slug": "pcf-managing-product-outcomes", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:product-leadership", "slug": "pcf-product-leadership", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:product-management", "slug": "pcf-product-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategic-ownership", "slug": "pcf-strategic-ownership", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "4", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 594, "jobEvaluationNotes": "", "selfAssessmentFile": "product-manager--band-8b--lead-product-manager.tsv" }, { "id": "head-of-product", "slug": "chefia-de-produto", "title": "Chefia de produto", "band": "8c", "summary": "", "pcfLevel": "Head of product", "pcfLevelDescription": "A head of product provides support to all product managers in the organisation and to the product community across government. They lead on product strategy, working closely with lead product managers and their business units. They are responsible for setting and raising standards for product management in their organisation.\n\nAt this role level, you will:\n- coach others in product management\n- work with organisation management and other communities to represent product community interests\n- oversee every member of the community, including their role, assignments, development, pay and performance\n- manage recruitment, development, moves and exits from the community, covering civil servants and contractors\n- line manage senior and lead product managers", "civilServiceGrades": "G6", "responsibilities": [ "Definir a estratégia de produto da organização, trabalhando com lideranças executivas, clínicas e operacionais.", "Definir e elevar os padrões de gestão de produto, incluindo como os produtos gerem o risco clínico e medem os resultados.", "Liderar a profissão de produto, incluindo recrutamento, trilhas de carreira e desenvolvimento de capacidade.", "Decidir as prioridades de investimento entre os produtos, com base em evidências de necessidade, valor e equidade.", "Representar os produtos da organização perante parceiros de todo o sistema de saúde e de cuidados." ], "qualifications": [ "Ampla experiência na liderança da gestão de produto em uma organização." ], "skills": [ { "id": "pcf:agile-and-lean-practices", "slug": "pcf-agile-and-lean-practices", "level": "expert", "levelNumber": 4 }, { "id": "pcf:applying-user-centred-insights", "slug": "pcf-applying-user-centred-insights", "level": "expert", "levelNumber": 4 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "expert", "levelNumber": 4 }, { "id": "pcf:life-cycle-management", "slug": "pcf-life-cycle-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:managing-product-outcomes", "slug": "pcf-managing-product-outcomes", "level": "expert", "levelNumber": 4 }, { "id": "pcf:product-leadership", "slug": "pcf-product-leadership", "level": "expert", "levelNumber": 4 }, { "id": "pcf:product-management", "slug": "pcf-product-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategic-ownership", "slug": "pcf-strategic-ownership", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "practitioner", "levelNumber": 3 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 640, "jobEvaluationNotes": "", "selfAssessmentFile": "product-manager--band-8c--head-of-product.tsv" } ], "sources": [] }, { "id": "project-manager", "slug": "gerente-de-projetos", "title": "Gerente de projetos", "family": "product-and-delivery", "summary": "Os gerentes de projetos planejam e entregam projetos que mudam a forma como a organização apoia a saúde e os cuidados, como implantar um sistema clínico em novos locais, migrar serviços para uma nova infraestrutura ou introduzir novas ferramentas digitais para as equipes de cuidados. Controlam escopo, prazo, custo, qualidade e risco com métodos reconhecidos de gestão de projetos e garantem que os projetos entreguem os benefícios prometidos a pacientes e equipes.", "healthContext": [ "Os projetos que mudam sistemas ou fluxos de trabalho clínicos precisam de garantia de segurança clínica antes da entrada em operação, por isso os gerentes de projetos incluem no cronograma oficinas de perigos, a aprovação do dossiê de segurança e a contribuição do responsável pela segurança clínica.", "As entradas em operação não devem perturbar o cuidado dos pacientes, por isso os gerentes de projetos planejam migrações, arranjos de continuidade de negócios e apoio presencial com as equipes clínicas e operacionais.", "Os projetos muitas vezes exigem avaliações de impacto sobre a proteção de dados e acordos de compartilhamento de informações, por isso os gerentes de projetos os planejam cedo com colegas de governança da informação.", "Os benefícios no cuidado, como tempo das equipes liberado ou menos erros, levam tempo para aparecer, por isso os gerentes de projetos estabelecem linhas de base e entregam ao serviço o acompanhamento dos benefícios." ], "pcfRole": null, "esco": [ "bea99fea-0383-4c63-b944-70d4799de2c5", "8b6388a4-4904-471b-9331-d3b1211f5525" ], "levels": [ { "id": "assistant-project-manager", "slug": "gerente-de-projetos-assistente", "title": "Gerente de projetos assistente", "band": "5", "summary": "Uma pessoa gerente de projetos assistente apoia a entrega de projetos ou gere projetos pequenos e bem definidos com a orientação de um gerente de projetos mais sênior.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Manter planos de projeto, registros de riscos e de problemas, registros de ações e registros de dependências.", "Organizar e redigir as atas das reuniões e dos comitês do projeto e acompanhar as ações.", "Gerir trabalhos pequenos e bem definidos, como a implantação em um local ou um cronograma de treinamento, com orientação.", "Acompanhar as tarefas de prontidão para a entrada em operação, como a aprovação de segurança clínica, as verificações de proteção de dados e o treinamento das equipes.", "Preparar relatórios de destaques e acompanhar os gastos do projeto em relação ao orçamento." ], "qualifications": [ "Uma qualificação básica em gestão de projetos, ou experiência equivalente." ], "skills": [ { "id": "project-management", "slug": "project-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "pcf:managing-decisions-and-risks", "slug": "pcf-managing-decisions-and-risks", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "3", "physical-skills": "2", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 334, "jobEvaluationNotes": "", "selfAssessmentFile": "project-manager--band-5--assistant-project-manager.tsv" }, { "id": "project-manager", "slug": "gerente-de-projetos", "title": "Gerente de projetos", "band": "6", "summary": "Uma pessoa gerente de projetos conduz do início ao encerramento projetos de porte e complexidade moderados, como a implantação de um serviço digital em vários ambientes de cuidado.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Planejar e gerir projetos da abertura ao encerramento, controlando escopo, prazo, custo, qualidade e risco.", "Planejar as entradas em operação com as equipes clínicas e operacionais, incluindo migração, continuidade de negócios e arranjos de suporte.", "Garantir que a garantia de segurança clínica, de governança da informação e de acessibilidade seja planejada e concluída antes da entrada em operação.", "Gerir o orçamento do projeto e as entregas dos fornecedores.", "Reportar ao comitê do projeto e escalar riscos e problemas fora da tolerância.", "Estabelecer linhas de base para os benefícios e entregar ao serviço o acompanhamento dos benefícios." ], "qualifications": [ "Uma qualificação reconhecida em gestão de projetos, como um certificado de nível profissional, ou experiência equivalente.", "Experiência na gestão de projetos que mudam serviços ou sistemas." ], "skills": [ { "id": "project-management", "slug": "project-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "pcf:managing-decisions-and-risks", "slug": "pcf-managing-decisions-and-risks", "level": "working", "levelNumber": 2 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 425, "jobEvaluationNotes": "", "selfAssessmentFile": "project-manager--band-6--project-manager.tsv" }, { "id": "senior-project-manager", "slug": "gerente-de-projetos-sênior", "title": "Gerente de projetos sênior", "band": "7", "summary": "Uma pessoa gerente de projetos sênior lidera projetos grandes, complexos ou de alto risco, como a substituição de um sistema clínico em toda uma organização, e pode gerir outras pessoas do projeto.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar projetos grandes ou de alto risco, como substituições de sistemas clínicos ou implantações em vários locais.", "Gerir dependências complexas com fornecedores, outros projetos e organizações parceiras de saúde e de cuidados.", "Liderar as decisões de entrada em operação com o responsável pela segurança clínica, as lideranças operacionais e o responsável sênior pelo projeto.", "Gerir o orçamento do projeto e os arranjos comerciais, incluindo o controle de mudanças com fornecedores.", "Garantir que os benefícios para pacientes e equipes sejam definidos, tenham responsável e sejam medidos.", "Gerir e desenvolver gerentes de projetos e o pessoal de apoio a projetos." ], "qualifications": [ "Uma qualificação reconhecida em gestão de projetos, ou experiência equivalente.", "Experiência substancial na gestão de projetos complexos em um ambiente regulamentado ou crítico à segurança." ], "skills": [ { "id": "project-management", "slug": "project-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:managing-decisions-and-risks", "slug": "pcf-managing-decisions-and-risks", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "1", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 476, "jobEvaluationNotes": "", "selfAssessmentFile": "project-manager--band-7--senior-project-manager.tsv" }, { "id": "lead-project-manager", "slug": "gerente-de-projetos-líder", "title": "Gerente de projetos líder", "band": "8a", "summary": "Uma pessoa gerente de projetos líder lidera os projetos mais complexos ou um grupo de projetos relacionados e define a prática de gestão de projetos da sua área.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar os projetos mais complexos, ou um grupo de projetos relacionados, em vários serviços ou organizações.", "Definir padrões, modelos e garantia de gestão de projetos para a área e orientar gerentes de projetos.", "Aconselhar os responsáveis sêniores pelos projetos e os conselhos sobre opções de entrega, riscos e a recuperação de projetos em dificuldade.", "Gerir orçamentos e contratos significativos e garantir que os projetos tenham boa relação custo-benefício.", "Garantir que os requisitos de segurança clínica e de governança da informação sejam cumpridos em todo o grupo de projetos.", "Chefiar gerentes de projetos." ], "qualifications": [ "Ampla experiência na liderança de projetos complexos, com uma qualificação reconhecida em gestão de projetos ou experiência equivalente." ], "skills": [ { "id": "project-management", "slug": "project-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:managing-decisions-and-risks", "slug": "pcf-managing-decisions-and-risks", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 547, "jobEvaluationNotes": "", "selfAssessmentFile": "project-manager--band-8a--lead-project-manager.tsv" }, { "id": "head-of-project-management", "slug": "chefia-de-gestão-de-projetos", "title": "Chefia de gestão de projetos", "band": "8b", "summary": "Uma pessoa na chefia de gestão de projetos lidera a prática de gestão de projetos da organização e os gerentes de projetos que entregam sua mudança digital.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar a prática de gestão de projetos, incluindo seus métodos, padrões, ferramentas e garantia.", "Alocar gerentes de projetos aos projetos da organização e gerir a capacidade da prática.", "Desenvolver a capacidade de gestão de projetos, incluindo recrutamento, treinamento e trilhas de carreira.", "Aconselhar lideranças executivas sobre a saúde dos projetos, os riscos de entrega e as lições aprendidas.", "Gerir o orçamento da prática." ], "qualifications": [ "Ampla experiência na liderança de projetos e de gerentes de projetos, com uma qualificação reconhecida em gestão de projetos ou experiência equivalente." ], "skills": [ { "id": "project-management", "slug": "project-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:managing-decisions-and-risks", "slug": "pcf-managing-decisions-and-risks", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "5", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 600, "jobEvaluationNotes": "", "selfAssessmentFile": "project-manager--band-8b--head-of-project-management.tsv" } ], "sources": [] }, { "id": "programme-delivery-manager", "slug": "gerente-de-entrega-de-programa", "title": "Gerente de entrega de programa", "family": "product-and-delivery", "summary": "Os gerentes de entrega de programa respondem pela entrega de serviços de saúde digital complexos que exigem que várias equipes, fornecedores ou organizações trabalhem juntos, ou que envolvem alto risco técnico, clínico ou público. Gerem dependências, orçamentos, arranjos comerciais e pessoas em todo o programa e garantem que ele entregue os benefícios pretendidos para pacientes, profissionais clínicos e equipes de cuidados.", "healthContext": [ "Os programas muitas vezes mudam a forma como o cuidado é prestado em várias organizações, por isso os gerentes de entrega de programa coordenam lideranças clínicas, operacionais e digitais com prioridades e governança diferentes.", "O risco clínico deve ser gerido em todo o programa, e não só dentro de cada equipe, por isso trabalham com os responsáveis pela segurança clínica para manter uma visão dos perigos e dos dossiês de segurança em nível de programa.", "Os programas costumam envolver grandes contratos com fornecedores de sistemas clínicos, por isso a gestão comercial e de contratos é uma parte importante da função.", "Os benefícios no cuidado, como esperas mais curtas, prescrição mais segura ou tempo das equipes liberado, devem ser definidos, ter responsável no serviço e ser acompanhados muito depois do encerramento do programa." ], "pcfRole": { "name": "Programme delivery manager", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/programme-delivery-manager/", "description": "A programme delivery manager is accountable for the delivery of complex products and services that are being delivered by multiple teams or have high technical or political risk.", "family": "Product and delivery" }, "esco": [ "c94f3565-d987-431f-a46b-6f4e018e0bd7" ], "levels": [ { "id": "programme-delivery-manager", "slug": "gerente-de-entrega-de-programa", "title": "Gerente de entrega de programa", "band": "8b", "summary": "", "pcfLevel": "Programme delivery manager", "pcfLevelDescription": "A programme delivery manager is accountable for the delivery of complex products and services that are delivered by multiple teams or have high technical or political risk.\n\nAt this role level, you will:\n- manage dependencies of varying complexity, potentially planning and feeding into larger programmes and portfolios\n- remove blockers and manage risks, commercials, budgets and people\n- balance objectives and redeploy people and resources as priorities change\n- have an in-depth knowledge of Agile and other methodologies\n- be responsible for understanding, managing and communicating to complex stakeholder groups, balancing priorities\n- be the initial escalation point for the programme\n- have an awareness of the bigger picture\n- support the programme director by overseeing the delivery of their vision for the programme\n- support and coach delivery managers", "civilServiceGrades": "G7/G6", "responsibilities": [ "Liderar a entrega de um programa com várias equipes, como a introdução de um novo serviço digital em um percurso de cuidado.", "Planejar e gerir as dependências entre equipes, fornecedores e organizações parceiras de saúde e de cuidados.", "Manter, com o responsável pela segurança clínica, uma visão do risco clínico em nível de programa e garantir que cada liberação tenha a garantia de que precisa.", "Gerir o orçamento do programa, os contratos e o desempenho dos fornecedores.", "Reportar o progresso, os riscos e os benefícios ao comitê do programa e ao responsável sênior pelo programa.", "Chefiar gerentes de entrega e construir uma cultura de entrega saudável em todo o programa." ], "qualifications": [ "Ampla experiência na entrega de serviços ou programas digitais complexos com várias equipes." ], "skills": [ { "id": "pcf:agile-and-lean-practices", "slug": "pcf-agile-and-lean-practices", "level": "expert", "levelNumber": 4 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "expert", "levelNumber": 4 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "expert", "levelNumber": 4 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:life-cycle-management", "slug": "pcf-life-cycle-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:maintaining-delivery-momentum", "slug": "pcf-maintaining-delivery-momentum", "level": "expert", "levelNumber": 4 }, { "id": "pcf:making-a-process-work", "slug": "pcf-making-a-process-work", "level": "expert", "levelNumber": 4 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "project-management", "slug": "project-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "4", "people": "4", "information-resources": "5", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 593, "jobEvaluationNotes": "", "selfAssessmentFile": "programme-delivery-manager--band-8b--programme-delivery-manager.tsv" }, { "id": "senior-programme-delivery-manager", "slug": "gerente-de-entrega-de-programa-sênior", "title": "Gerente de entrega de programa sênior", "band": "8c", "summary": "", "pcfLevel": "Programme delivery manager", "pcfLevelDescription": "A programme delivery manager is accountable for the delivery of complex products and services that are delivered by multiple teams or have high technical or political risk.\n\nAt this role level, you will:\n- manage dependencies of varying complexity, potentially planning and feeding into larger programmes and portfolios\n- remove blockers and manage risks, commercials, budgets and people\n- balance objectives and redeploy people and resources as priorities change\n- have an in-depth knowledge of Agile and other methodologies\n- be responsible for understanding, managing and communicating to complex stakeholder groups, balancing priorities\n- be the initial escalation point for the programme\n- have an awareness of the bigger picture\n- support the programme director by overseeing the delivery of their vision for the programme\n- support and coach delivery managers", "civilServiceGrades": "G7/G6", "responsibilities": [ "Liderar a entrega dos maiores ou mais arriscados programas da organização, como a substituição do prontuário eletrônico central ou de um prontuário compartilhado em todo o sistema.", "Coordenar a entrega entre várias organizações de um sistema de cuidados, alinhando seus planos, sua governança e suas decisões de entrada em operação.", "Liderar a estratégia comercial e a negociação com grandes fornecedores e gerir orçamentos de programa ao longo de vários anos.", "Garantir que a segurança clínica, a governança da informação e a continuidade de negócios tenham garantia em nível de programa antes das grandes entradas em operação.", "Liderar e desenvolver gerentes de programa e de entrega e definir padrões de entrega em todo o portfólio.", "Aconselhar lideranças executivas sobre risco, opções e recuperação de programas." ], "qualifications": [ "Ampla experiência na liderança de programas grandes e de alto risco entre organizações." ], "skills": [ { "id": "pcf:agile-and-lean-practices", "slug": "pcf-agile-and-lean-practices", "level": "expert", "levelNumber": 4 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "expert", "levelNumber": 4 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "expert", "levelNumber": 4 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:life-cycle-management", "slug": "pcf-life-cycle-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:maintaining-delivery-momentum", "slug": "pcf-maintaining-delivery-momentum", "level": "expert", "levelNumber": 4 }, { "id": "pcf:making-a-process-work", "slug": "pcf-making-a-process-work", "level": "expert", "levelNumber": 4 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "project-management", "slug": "project-management", "level": "expert", "levelNumber": 4 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "5", "people": "4", "information-resources": "5", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 634, "jobEvaluationNotes": "O UK GDaD PCF tem um único nível de gerente de entrega de programa, em G7 ou G6. Esta referência acrescenta um nível sênior na Faixa 8c para os maiores programas, com várias organizações, com orçamentos maiores (recursos financeiros no nível 5) e comunicação mais controversa (nível 6).", "selfAssessmentFile": "programme-delivery-manager--band-8c--senior-programme-delivery-manager.tsv" } ], "sources": [] }, { "id": "digital-portfolio-manager", "slug": "gerente-de-portfólio-digital", "title": "Gerente de portfólio digital", "family": "product-and-delivery", "summary": "Os gerentes de portfólio digital ajudam a organização a escolher, acompanhar e governar seu portfólio de projetos, programas e produtos digitais, para que invista no trabalho que mais beneficia pacientes, profissionais clínicos e equipes de cuidados. Conduzem a governança e os relatórios do portfólio, ajudam as lideranças a priorizar com boas evidências e garantem que o portfólio entregue os benefícios prometidos.", "healthContext": [ "O trabalho digital compete por financiamento com o cuidado direto, por isso os gerentes de portfólio ajudam as lideranças a mostrar os benefícios do investimento digital para pacientes e equipes.", "A governança do portfólio deve incluir a garantia de segurança clínica, de governança da informação e de cibersegurança, por isso os gerentes de portfólio as acompanham junto com prazo, custo e escopo.", "Muitos projetos digitais dependem da capacidade das equipes clínicas e operacionais, como clínicos para testar ou pessoas para treinar, por isso os gerentes de portfólio observam choques de demanda sobre os serviços.", "O financiamento muitas vezes vem de várias fontes, cada uma com suas regras e prazos de relatório, por isso os gerentes de portfólio mantêm os relatórios exatos e pontuais." ], "pcfRole": { "name": "Digital portfolio manager", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/digital-portfolio-manager/", "description": "A digital portfolio manager co-ordinates and manages a group , or ‘portfolio’, of digital projects. In this role, you will use an iterative and flexible approach to help define governance processes for this portfolio.", "family": "Product and delivery" }, "esco": [ "c94f3565-d987-431f-a46b-6f4e018e0bd7" ], "levels": [ { "id": "digital-portfolio-analyst", "slug": "analista-de-portfólio-digital", "title": "Analista de portfólio digital", "band": "5", "summary": "", "pcfLevel": "Digital portfolio analyst", "pcfLevelDescription": "A digital portfolio analyst supports the tracking, analysis and delivery of outcomes across a portfolio of digital projects. This role level may be called ‘associate digital portfolio manager’ in your organisation.\n\nAs you will be learning basic portfolio management skills, you will report to a more senior portfolio manager.", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Coletar e conferir dados de situação, risco, finanças e benefícios dos projetos de todo o portfólio.", "Manter o registro e os painéis do portfólio e identificar lacunas ou inconsistências nos relatórios.", "Preparar documentos e relatórios para os comitês de governança do portfólio.", "Acompanhar nos projetos os marcos de garantia, como a aprovação de segurança clínica e as avaliações de impacto sobre a proteção de dados.", "Apoiar os gerentes de portfólio nas análises de priorização e de planejamento." ], "qualifications": [ "Graduação ou qualificação pertinente, ou experiência equivalente em análise ou em relatórios." ], "skills": [ { "id": "pcf:agile-working", "slug": "pcf-agile-working", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-analysis-and-insight", "slug": "pcf-communicating-analysis-and-insight", "level": "working", "levelNumber": 2 }, { "id": "pcf:governance-and-assurance", "slug": "pcf-governance-and-assurance", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "project-management", "slug": "project-management", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "1", "information-resources": "4", "research": "1", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 335, "jobEvaluationNotes": "O UK GDaD PCF coloca os níveis de analista e de gerente em HEO ou SEO. Esta referência coloca o analista na Faixa 5, por ser um nível de aprendizagem que se reporta a um gerente de portfólio, e o gerente na Faixa 6, para que os dois níveis não fiquem na mesma faixa.", "selfAssessmentFile": "digital-portfolio-manager--band-5--digital-portfolio-analyst.tsv" }, { "id": "digital-portfolio-manager", "slug": "gerente-de-portfólio-digital", "title": "Gerente de portfólio digital", "band": "6", "summary": "", "pcfLevel": "Digital portfolio manager", "pcfLevelDescription": "A digital portfolio manager helps to co-ordinate and manage a portfolio of digital projects.\n\nAt this role level, you will:\n- help to create environments that enable teams to deliver\n- support the prioritisation of a group of projects and programmes\n- help teams to follow governance and delivery processes\n- help stakeholders understand the performance of work and any related risks\n- support more senior portfolio managers and leadership in making improvements", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Coordenar um portfólio de projetos e programas digitais, como todo o trabalho digital de uma diretoria.", "Ajudar as equipes a seguir os processos de governança, de garantia e de entrega e torná-los proporcionais.", "Apoiar as lideranças a priorizar o trabalho com base em evidências de necessidade, benefício, risco e capacidade.", "Reportar com clareza o desempenho, os riscos e os benefícios do portfólio a conselhos e partes interessadas.", "Identificar choques de demanda sobre as equipes clínicas e operacionais entre projetos e ajudar a resolvê-los." ], "qualifications": [ "Experiência em gestão de portfólio, de programas ou de projetos, ou experiência equivalente." ], "skills": [ { "id": "pcf:agile-working", "slug": "pcf-agile-working", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-analysis-and-insight", "slug": "pcf-communicating-analysis-and-insight", "level": "working", "levelNumber": 2 }, { "id": "pcf:governance-and-assurance", "slug": "pcf-governance-and-assurance", "level": "working", "levelNumber": 2 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "project-management", "slug": "project-management", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "2", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "1", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 409, "jobEvaluationNotes": "", "selfAssessmentFile": "digital-portfolio-manager--band-6--digital-portfolio-manager.tsv" }, { "id": "senior-digital-portfolio-manager", "slug": "gerente-de-portfólio-digital-sênior", "title": "Gerente de portfólio digital sênior", "band": "8a", "summary": "", "pcfLevel": "Senior digital portfolio manager", "pcfLevelDescription": "A senior digital portfolio manager is responsible for co-ordinating and managing a portfolio of digital projects.\n\nAt this role level, you will:\n- track, analyse and help deliver outcomes in your portfolio\n- give guidance and deal with issues to help teams to deliver faster\n- manage governance and assurance processes, and ensure standards are met\n- provide information to stakeholders on work performance and related risks", "civilServiceGrades": "G7", "responsibilities": [ "Gerir o portfólio digital da organização, ou grande parte dele, e seus processos de governança e de garantia.", "Acompanhar e analisar os resultados e os benefícios do portfólio e agir sobre problemas para ajudar as equipes a entregar.", "Garantir que o portfólio cumpra os padrões, incluindo a garantia de segurança clínica, de governança da informação e de cibersegurança.", "Aconselhar a liderança sênior sobre priorização, investimento e concessões, com evidências claras.", "Gerir os relatórios do portfólio a financiadores e órgãos externos.", "Chefiar analistas e gerentes de portfólio." ], "qualifications": [ "Ampla experiência em gestão de portfólio ou de programas, em nível equivalente ao de mestrado." ], "skills": [ { "id": "pcf:agile-working", "slug": "pcf-agile-working", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-analysis-and-insight", "slug": "pcf-communicating-analysis-and-insight", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:governance-and-assurance", "slug": "pcf-governance-and-assurance", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "project-management", "slug": "project-management", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 547, "jobEvaluationNotes": "Não há um nível na Faixa 7 porque o UK GDaD PCF passa do gerente de portfólio digital (HEO/SEO) para o gerente de portfólio digital sênior (G7).", "selfAssessmentFile": "digital-portfolio-manager--band-8a--senior-digital-portfolio-manager.tsv" }, { "id": "head-of-digital-portfolio", "slug": "chefia-de-portfólio-digital", "title": "Chefia de portfólio digital", "band": "8c", "summary": "", "pcfLevel": "Head of portfolio", "pcfLevelDescription": "A head of portfolio leads a team of digital portfolio managers. You will ensure the portfolio of digital projects delivers the best possible outcomes.\n\nAt this role level, you will:\n- lead the tracking and governing of digital projects\n- ensure the right controls are used\n- address risks and deal with, or escalate, issues\n- provide leaders with insights into the portfolio's future so they can make informed decisions\n- build and lead a diverse, skilled and motivated team of digital portfolio managers\n- ensure the portfolio team is meeting the needs of the organisation\n- support the professional development of the portfolio community, including line management and coaching", "civilServiceGrades": "G6", "responsibilities": [ "Liderar a função de portfólio digital e a equipe de gerentes de portfólio.", "Definir a estratégia, os controles e a governança do portfólio e garantir que sejam usados.", "Dar às lideranças executivas uma visão do futuro do portfólio, para que possam tomar decisões de investimento.", "Garantir que os benefícios do portfólio para pacientes, equipes e a organização sejam realizados e reportados.", "Tratar os riscos em nível de portfólio e escalar os problemas à equipe executiva.", "Gerir o orçamento e a capacidade da função." ], "qualifications": [ "Ampla experiência na liderança da gestão de portfólio em uma organização complexa." ], "skills": [ { "id": "pcf:agile-working", "slug": "pcf-agile-working", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-analysis-and-insight", "slug": "pcf-communicating-analysis-and-insight", "level": "expert", "levelNumber": 4 }, { "id": "pcf:governance-and-assurance", "slug": "pcf-governance-and-assurance", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "project-management", "slug": "project-management", "level": "expert", "levelNumber": 4 }, { "id": "risk-management", "slug": "risk-management", "level": "expert", "levelNumber": 4 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "5", "people": "4", "information-resources": "6", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 640, "jobEvaluationNotes": "Os recursos financeiros são pontuados no nível 5 porque a chefia de portfólio digital supervisiona o investimento em todo o portfólio digital, abrangendo vários serviços; os recursos de informação estão no nível 6 porque o registro e os relatórios do portfólio abrangem toda a organização.", "selfAssessmentFile": "digital-portfolio-manager--band-8c--head-of-digital-portfolio.tsv" } ], "sources": [] }, { "id": "service-owner", "slug": "responsável-pelo-serviço", "title": "Responsável pelo serviço", "family": "product-and-delivery", "summary": "Os responsáveis pelo serviço são lideranças que respondem por um serviço de saúde digital de ponta a ponta, em suas partes digitais, operacionais e clínicas. Reúnem equipes multidisciplinares e parceiros do serviço, definem a estratégia e as prioridades do serviço, são responsáveis por seu orçamento e desempenho e garantem que ele entregue resultados e benefícios seguros e de alta qualidade para pacientes, profissionais clínicos e equipes de cuidados.", "healthContext": [ "Um serviço de saúde digital faz parte de um serviço de cuidados mais amplo, por isso os responsáveis pelo serviço atuam em pé de igualdade com as lideranças clínicas e operacionais e dividem a responsabilidade pela experiência completa do paciente.", "O responsável pelo serviço responde pela gestão do risco clínico do serviço, trabalhando com o responsável pela segurança clínica e aceitando o risco residual no nível adequado.", "Os serviços tratam informações de saúde confidenciais, por isso os responsáveis pelo serviço garantem que a governança da informação, a proteção de dados e a cibersegurança estejam em vigor e sejam revisadas.", "Os serviços em operação que apoiam o cuidado devem ser resilientes, por isso os responsáveis pelo serviço garantem que a continuidade de negócios, a resposta a incidentes e o suporte dos fornecedores atendam às necessidades clínicas.", "Os benefícios no cuidado devem ser medidos e reportados, por isso os responsáveis pelo serviço mantêm indicadores de desempenho que cobrem segurança, qualidade, acesso, equidade e custo." ], "pcfRole": { "name": "Service owner", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/service-owner/", "description": "A service owner is accountable for the quality, performance, benefits and outcomes of a service. They provide clear end-to-end direction, prioritisation, risk management and decision making for teams in line with department, policy and user outcomes.\n\nIn this role, you will:\n- define success and quality measures for a service, driving continuous improvement towards these measures\n- inform and influence stakeholders, getting consensus that enables work to progress\n- ensure the delivery of change that realises the outcomes and benefits of your service", "family": "Product and delivery" }, "esco": [ "a79170ad-0b7b-4697-864f-1748359aa10a" ], "levels": [ { "id": "service-owner", "slug": "responsável-pelo-serviço", "title": "Responsável pelo serviço", "band": "8b", "summary": "", "pcfLevel": "Service owner", "pcfLevelDescription": "A service owner is an accountable leader that brings together a multidisciplinary team to ensure delivery of a quality service. They advocate for their service and teams, and develop an open and trust-based culture.\n\nAt this role level, you will:\n- ensure a strategy is in place that delivers the intended vision, outcomes and benefits\n- prioritise areas of development, balancing user needs, business requirements and policy\n- ensure appropriate governance and assurance is in place\n- ensure appropriate funding is in place\n- create the culture and environment for the team to do their best work", "civilServiceGrades": "G7/G6", "responsibilities": [ "Responder por um serviço de saúde digital de ponta a ponta, como o acesso online a prontuários ou encaminhamentos digitais, ao longo de todo o seu ciclo de vida.", "Definir a estratégia e as prioridades do serviço com as lideranças clínicas e operacionais, equilibrando as necessidades dos usuários, a segurança, a política e o custo.", "Ser responsável pelo orçamento do serviço e defender o investimento com base nos benefícios para pacientes e equipes.", "Garantir que o risco clínico, a governança da informação, a acessibilidade e a cibersegurança sejam geridos e tenham garantia.", "Monitorar o desempenho e os benefícios do serviço e liderar a melhoria quando o serviço ficar aquém do esperado.", "Representar o serviço em comitês de governança e perante parceiros de todo o sistema de saúde e de cuidados." ], "qualifications": [ "Ampla experiência na liderança de serviços digitais, operacionais ou clínicos." ], "skills": [ { "id": "pcf:adapting-to-delivery-methodologies", "slug": "pcf-adapting-to-delivery-methodologies", "level": "expert", "levelNumber": 4 }, { "id": "pcf:applying-user-centred-insights", "slug": "pcf-applying-user-centred-insights", "level": "expert", "levelNumber": 4 }, { "id": "pcf:financial-ownership", "slug": "pcf-financial-ownership", "level": "expert", "levelNumber": 4 }, { "id": "pcf:governance-and-assurance", "slug": "pcf-governance-and-assurance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leading-performance-and-benefits", "slug": "pcf-leading-performance-and-benefits", "level": "expert", "levelNumber": 4 }, { "id": "pcf:life-cycle-management", "slug": "pcf-life-cycle-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:operational-management", "slug": "pcf-operational-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategic-ownership", "slug": "pcf-strategic-ownership", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "5", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 600, "jobEvaluationNotes": "", "selfAssessmentFile": "service-owner--band-8b--service-owner.tsv" }, { "id": "senior-service-owner", "slug": "responsável-sênior-pelo-serviço", "title": "Responsável sênior pelo serviço", "band": "8c", "summary": "", "pcfLevel": "Service owner", "pcfLevelDescription": "A service owner is an accountable leader that brings together a multidisciplinary team to ensure delivery of a quality service. They advocate for their service and teams, and develop an open and trust-based culture.\n\nAt this role level, you will:\n- ensure a strategy is in place that delivers the intended vision, outcomes and benefits\n- prioritise areas of development, balancing user needs, business requirements and policy\n- ensure appropriate governance and assurance is in place\n- ensure appropriate funding is in place\n- create the culture and environment for the team to do their best work", "civilServiceGrades": "G7/G6", "responsibilities": [ "Responder por um grupo de serviços de saúde digital relacionados ou por um serviço crítico usado em todo o sistema de cuidados, como o prontuário eletrônico do paciente.", "Definir uma estratégia plurianual para os serviços com lideranças executivas, clínicas e operacionais.", "Ser responsável por orçamentos e pelas principais relações com fornecedores em todos os serviços.", "Aceitar e escalar riscos clínicos, de informação e operacionais em nível sênior, trabalhando com o responsável pela segurança clínica e o responsável executivo pelo risco da informação.", "Liderar responsáveis pelo serviço e equipes multidisciplinares e construir uma cultura de transparência e de melhoria contínua.", "Liderar a resposta a incidentes graves do serviço que afetem o cuidado dos pacientes e o aprendizado que se segue." ], "qualifications": [ "Ampla experiência na liderança de serviços grandes ou críticos, incluindo seus orçamentos e fornecedores." ], "skills": [ { "id": "pcf:adapting-to-delivery-methodologies", "slug": "pcf-adapting-to-delivery-methodologies", "level": "expert", "levelNumber": 4 }, { "id": "pcf:applying-user-centred-insights", "slug": "pcf-applying-user-centred-insights", "level": "expert", "levelNumber": 4 }, { "id": "pcf:financial-ownership", "slug": "pcf-financial-ownership", "level": "expert", "levelNumber": 4 }, { "id": "pcf:governance-and-assurance", "slug": "pcf-governance-and-assurance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leading-performance-and-benefits", "slug": "pcf-leading-performance-and-benefits", "level": "expert", "levelNumber": 4 }, { "id": "pcf:life-cycle-management", "slug": "pcf-life-cycle-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:operational-management", "slug": "pcf-operational-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategic-ownership", "slug": "pcf-strategic-ownership", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "5", "people": "4", "information-resources": "5", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 634, "jobEvaluationNotes": "O UK GDaD PCF tem um único nível de responsável pelo serviço, em G7 ou G6. Esta referência acrescenta um nível sênior na Faixa 8c para serviços críticos ao cuidado em toda a organização, com orçamentos em vários serviços (recursos financeiros no nível 5) e envolvimento regular em incidentes graves que afetam pacientes (esforço emocional no nível 2).", "selfAssessmentFile": "service-owner--band-8c--senior-service-owner.tsv" } ], "sources": [] }, { "id": "user-researcher", "slug": "profissional-de-pesquisa-com-usuários", "title": "Profissional de pesquisa com usuários", "family": "user-centred-design", "summary": "Os pesquisadores de usuários ajudam as equipes a entender as pessoas que usam e prestam serviços de saúde e de cuidados, incluindo pacientes, cuidadores, profissionais clínicos e equipes de cuidados. Planejam e conduzem pesquisas com segurança e ética, transformam o que aprendem em percepções claras e garantem que as decisões sobre serviços de saúde digital se baseiem em evidências de necessidades reais, inclusive as das pessoas que têm mais dificuldade de usar os serviços.", "healthContext": [ "Os participantes da pesquisa muitas vezes estão doentes, ansiosos ou em situação de vulnerabilidade, por isso os pesquisadores planejam com cuidado o consentimento informado, a proteção e o bem-estar dos participantes.", "A pesquisa pode ouvir experiências aflitivas de doença, perda ou cuidado ruim, por isso os pesquisadores precisam de apoio para lidar com o efeito emocional sobre si mesmos e sobre a equipe.", "Clínicos e equipes de cuidados têm pouco tempo longe dos pacientes, por isso os pesquisadores planejam a pesquisa em ambientes clínicos sem perturbar o cuidado, muitas vezes por observação e sessões curtas.", "Algumas pesquisas contam como pesquisa formal em saúde ou usam dados de pacientes, por isso os pesquisadores precisam saber quando se aplicam a aprovação ética ou de governança de pesquisa e as verificações de proteção de dados.", "As desigualdades em saúde são reais, por isso os pesquisadores fazem esforços deliberados para incluir pessoas com poucas habilidades digitais, com deficiência ou com pouco domínio do idioma e pessoas que menos usam os serviços." ], "pcfRole": { "name": "User researcher", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/user-researcher/", "description": "User researchers plan, design and carry out research activities with users that help teams get a deep understanding of the people that use government services. This research informs policy, proposition, service, content and interaction design so that services work well for users and achieve policy intent.", "family": "User-centred design" }, "esco": [ "faed411a-f920-4100-86a8-b877928b429c" ], "levels": [ { "id": "associate-user-researcher", "slug": "pesquisador-de-usuários-associado", "title": "Pesquisador de usuários associado", "band": "4", "summary": "", "pcfLevel": "Associate user researcher", "pcfLevelDescription": "As a trainee in an entry-level role, working with more experienced user researchers, you will need to have an understanding of the role and show potential, although you will need guidance and training to produce good work and develop your skills.", "civilServiceGrades": "AO/EO", "responsibilities": [ "Aprender métodos de pesquisa de usuários por meio de treinamento e trabalhando ao lado de pesquisadores experientes.", "Tomar notas, ajudar a conduzir sessões e ajudar a recrutar participantes, seguindo os procedimentos de consentimento e de proteção.", "Armazenar os dados da pesquisa com segurança e conforme as regras de governança da informação.", "Ajudar a analisar os dados da pesquisa e compartilhar os achados com a equipe." ], "qualifications": [ "Trabalhando rumo a uma qualificação ou aprendizagem profissional em área pertinente, ou experiência equivalente." ], "skills": [ { "id": "pcf:agile-research-practices", "slug": "pcf-agile-research-practices", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:analysis-and-synthesis", "slug": "pcf-analysis-and-synthesis", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:inclusive-research", "slug": "pcf-inclusive-research", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:research-management-leadership-and-assurance", "slug": "pcf-research-management-leadership-and-assurance", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-research-methods", "slug": "pcf-user-research-methods", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-centred-practice-and-advocacy", "slug": "pcf-user-centred-practice-and-advocacy", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "pd-health-research-ethics", "slug": "pd-health-research-ethics", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "3", "research": "2", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 281, "jobEvaluationNotes": "O esforço emocional está no nível 2 em todos os níveis de pesquisador de usuários, porque a pesquisa com pacientes e cuidadores muitas vezes envolve ouvir relatos de doença, perda ou cuidado ruim. A pesquisa é pontuada a partir do nível 2 aqui, subindo para o nível 3 quando a pesquisa passa a ser a atribuição principal.", "selfAssessmentFile": "user-researcher--band-4--associate-user-researcher.tsv" }, { "id": "junior-user-researcher", "slug": "pesquisador-de-usuários-júnior", "title": "Pesquisador de usuários júnior", "band": "5", "summary": "", "pcfLevel": "Junior user researcher", "pcfLevelDescription": "A junior user researcher is embedded in a multidisciplinary team to carry out user research activities.\n\nAt this role level, you will:\n- have some practical experience but need regular guidance and training to produce your best work and develop your skills\n- work in combination with a more senior user researcher", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Planejar e conduzir sessões de pesquisa com pacientes, cuidadores e equipes, com a orientação de um pesquisador mais sênior.", "Usar métodos como entrevistas, testes de usabilidade e observação contextual em ambientes de cuidado.", "Obter o consentimento informado, adaptar as sessões às necessidades dos participantes e levantar qualquer preocupação de proteção.", "Analisar os achados e apresentá-los à equipe como percepções claras e acionáveis.", "Recrutar participantes diversos, incluindo pessoas que têm dificuldade de usar os serviços." ], "qualifications": [ "Graduação em área pertinente, como ciências sociais ou psicologia, ou experiência equivalente." ], "skills": [ { "id": "pcf:agile-research-practices", "slug": "pcf-agile-research-practices", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:analysis-and-synthesis", "slug": "pcf-analysis-and-synthesis", "level": "working", "levelNumber": 2 }, { "id": "pcf:inclusive-research", "slug": "pcf-inclusive-research", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:research-management-leadership-and-assurance", "slug": "pcf-research-management-leadership-and-assurance", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-research-methods", "slug": "pcf-user-research-methods", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-centred-practice-and-advocacy", "slug": "pcf-user-centred-practice-and-advocacy", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "pd-health-research-ethics", "slug": "pd-health-research-ethics", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "3", "research": "3", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 342, "jobEvaluationNotes": "", "selfAssessmentFile": "user-researcher--band-5--junior-user-researcher.tsv" }, { "id": "user-researcher", "slug": "pesquisador-de-usuários", "title": "Pesquisador de usuários", "band": "6", "summary": "", "pcfLevel": "User researcher", "pcfLevelDescription": "A user researcher is usually embedded in a multidisciplinary team and responsible for planning and carrying out user research activities. At this level, you will be expected to work independently on a team.", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Planejar e conduzir pesquisas de usuários para uma equipe multidisciplinar, escolhendo métodos adequados às perguntas e aos participantes.", "Pesquisar com clínicos e equipes de cuidados em seus ambientes de trabalho para entender os fluxos de trabalho clínicos e as tarefas críticas à segurança.", "Planejar com segurança pesquisas com pessoas em situação de vulnerabilidade e julgar quando é necessária a aprovação ética ou de governança de pesquisa.", "Compartilhar percepções que ajudem a equipe a priorizar, incluindo evidências sobre segurança e acessibilidade.", "Trazer a equipe para a pesquisa para que conheça os usuários em primeira mão." ], "qualifications": [ "Graduação em área pertinente, ou experiência equivalente.", "Experiência no planejamento e na condução de pesquisas de usuários." ], "skills": [ { "id": "pcf:agile-research-practices", "slug": "pcf-agile-research-practices", "level": "working", "levelNumber": 2 }, { "id": "pcf:analysis-and-synthesis", "slug": "pcf-analysis-and-synthesis", "level": "working", "levelNumber": 2 }, { "id": "pcf:inclusive-research", "slug": "pcf-inclusive-research", "level": "working", "levelNumber": 2 }, { "id": "pcf:research-management-leadership-and-assurance", "slug": "pcf-research-management-leadership-and-assurance", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-research-methods", "slug": "pcf-user-research-methods", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-centred-practice-and-advocacy", "slug": "pcf-user-centred-practice-and-advocacy", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "pd-health-research-ethics", "slug": "pd-health-research-ethics", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "3", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 427, "jobEvaluationNotes": "", "selfAssessmentFile": "user-researcher--band-6--user-researcher.tsv" }, { "id": "senior-user-researcher", "slug": "pesquisador-de-usuários-sênior", "title": "Pesquisador de usuários sênior", "band": "7", "summary": "", "pcfLevel": "Senior user researcher", "pcfLevelDescription": "A senior user researcher is an experienced practitioner who can plan and lead user research activities in larger teams and on more complex services.\n\nAt this role level, you will:\n- build user-centred practices in new teams\n- align user research activities with wider plans to inform a service proposition\n- supervise and develop other user researchers to assure and improve research practice", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Planejar e liderar pesquisas para serviços complexos, como os que abrangem vários ambientes de cuidado ou atendem pessoas em crise.", "Alinhar a pesquisa com os planos mais amplos do serviço e com a pesquisa de outras equipes.", "Planejar com segurança pesquisas com pessoas em situação de vulnerabilidade e preparar os pedidos de aprovação ética e de governança de pesquisa.", "Supervisionar e desenvolver pesquisadores de usuários e dar garantia à qualidade e à ética do trabalho deles.", "Construir a prática centrada no usuário em novas equipes e junto às partes interessadas clínicas." ], "qualifications": [ "Experiência substancial em pesquisa de usuários, em nível equivalente ao de mestrado." ], "skills": [ { "id": "pcf:agile-research-practices", "slug": "pcf-agile-research-practices", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:analysis-and-synthesis", "slug": "pcf-analysis-and-synthesis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:inclusive-research", "slug": "pcf-inclusive-research", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:research-management-leadership-and-assurance", "slug": "pcf-research-management-leadership-and-assurance", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-research-methods", "slug": "pcf-user-research-methods", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-centred-practice-and-advocacy", "slug": "pcf-user-centred-practice-and-advocacy", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "pd-health-research-ethics", "slug": "pd-health-research-ethics", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "3", "information-resources": "4", "research": "4", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 484, "jobEvaluationNotes": "", "selfAssessmentFile": "user-researcher--band-7--senior-user-researcher.tsv" }, { "id": "lead-user-researcher", "slug": "pesquisador-de-usuários-líder", "title": "Pesquisador de usuários líder", "band": "8b", "summary": "", "pcfLevel": "Lead user researcher", "pcfLevelDescription": "A lead user researcher is an expert practitioner, leading and aligning user research activities across several teams.\n\nAt this role level, you will:\n- ensure that teams take a user-centred, evidence-based approach to service design and delivery\n- develop and assure good user research practice", "civilServiceGrades": "G7/G6", "responsibilities": [ "Liderar e alinhar a pesquisa de usuários em várias equipes ou em todo um programa.", "Garantir que as equipes adotem uma abordagem centrada no usuário e baseada em evidências e que a pesquisa chegue às pessoas mais afetadas pelas desigualdades em saúde.", "Definir e dar garantia às práticas de pesquisa, incluindo consentimento, proteção, tratamento de dados e bem-estar dos participantes.", "Construir ativos de pesquisa compartilhados, como repositórios de pesquisa e painéis de participantes, que as equipes possam reutilizar com segurança.", "Chefiar e desenvolver pesquisadores de usuários." ], "qualifications": [ "Ampla experiência na liderança de pesquisa de usuários em várias equipes." ], "skills": [ { "id": "pcf:agile-research-practices", "slug": "pcf-agile-research-practices", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:analysis-and-synthesis", "slug": "pcf-analysis-and-synthesis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:inclusive-research", "slug": "pcf-inclusive-research", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:research-management-leadership-and-assurance", "slug": "pcf-research-management-leadership-and-assurance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:user-research-methods", "slug": "pcf-user-research-methods", "level": "expert", "levelNumber": 4 }, { "id": "pcf:user-centred-practice-and-advocacy", "slug": "pcf-user-centred-practice-and-advocacy", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "pd-health-research-ethics", "slug": "pd-health-research-ethics", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "4", "information-resources": "5", "research": "4", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 591, "jobEvaluationNotes": "Não há um nível na Faixa 8a porque o UK GDaD PCF coloca o pesquisador de usuários líder em G7 ou G6 e esta referência segue a Faixa 8b sugerida. Os recursos financeiros estão no nível 3 pelo orçamento de pesquisa, como o recrutamento e os incentivos aos participantes.", "selfAssessmentFile": "user-researcher--band-8b--lead-user-researcher.tsv" }, { "id": "head-of-user-research", "slug": "chefia-de-pesquisa-de-usuários", "title": "Chefia de pesquisa de usuários", "band": "8c", "summary": "", "pcfLevel": "Head of user research", "pcfLevelDescription": "A head of user research leads user researchers in an organisation and attracts and builds talent.\n\nAt this role level, you will:\n- be an expert practitioner who can define and assure best practice\n- influence organisational strategy and priorities\n- collaborate with colleagues across government", "civilServiceGrades": "G7/G6", "responsibilities": [ "Liderar a profissão de pesquisa de usuários e definir sua estratégia, seus padrões e sua ética.", "Influenciar a estratégia e as prioridades da organização com evidências sobre pacientes, cuidadores e equipes de cuidados.", "Atrair, formar e desenvolver talentos de pesquisa, incluindo trilhas de carreira e recrutamento.", "Dar garantia às práticas de pesquisa em toda a organização e atuar como ponto de escalonamento das pesquisas de alto risco.", "Representar as práticas de pesquisa perante órgãos de ética, de proteção e de governança de pesquisa." ], "qualifications": [ "Ampla experiência na liderança de pesquisa de usuários e de uma prática de pesquisa." ], "skills": [ { "id": "pcf:agile-research-practices", "slug": "pcf-agile-research-practices", "level": "expert", "levelNumber": 4 }, { "id": "pcf:analysis-and-synthesis", "slug": "pcf-analysis-and-synthesis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:inclusive-research", "slug": "pcf-inclusive-research", "level": "expert", "levelNumber": 4 }, { "id": "pcf:research-management-leadership-and-assurance", "slug": "pcf-research-management-leadership-and-assurance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:user-research-methods", "slug": "pcf-user-research-methods", "level": "expert", "levelNumber": 4 }, { "id": "pcf:user-centred-practice-and-advocacy", "slug": "pcf-user-centred-practice-and-advocacy", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "pd-health-research-ethics", "slug": "pd-health-research-ethics", "level": "expert", "levelNumber": 4 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "3", "people": "4", "information-resources": "5", "research": "5", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 650, "jobEvaluationNotes": "O UK GDaD PCF coloca tanto o pesquisador de usuários líder quanto a chefia de pesquisa de usuários em G7 ou G6, com a Faixa 8b sugerida. Esta referência coloca a chefia na Faixa 8c, em linha com as chefias de outras profissões de design centrado no usuário, porque a chefia lidera a profissão em toda a organização e inicia seus programas de pesquisa.", "selfAssessmentFile": "user-researcher--band-8c--head-of-user-research.tsv" } ], "sources": [] }, { "id": "service-designer", "slug": "designer-de-serviços", "title": "Designer de serviços", "family": "user-centred-design", "summary": "Os designers de serviços projetam serviços de saúde e de cuidados de ponta a ponta, do momento em que alguém precisa de ajuda pela primeira vez até o fim do seu cuidado, em canais digitais, telefônicos, em papel e presenciais. Trabalham com pacientes, cuidadores, profissionais clínicos e equipes de cuidados para mapear como os serviços realmente funcionam, encontrar onde falham com as pessoas e projetar serviços seguros, simples e justos, que funcionem além das fronteiras entre organizações.", "healthContext": [ "Os percursos de cuidado atravessam muitas organizações e profissões, por isso os designers de serviços mapeiam jornadas completas, incluindo as passagens, as esperas e o trabalho que pacientes e cuidadores fazem para manter o cuidado coeso.", "Mudanças na forma como um serviço funciona podem criar novos riscos clínicos, por isso os designers de serviços trabalham com os responsáveis pela segurança clínica para identificar perigos em novos modelos de serviço antes da entrada em operação.", "Os serviços digitais não devem excluir quem não pode ou não quer usá-los, por isso os designers de serviços projetam vias assistidas e não digitais junto com as digitais.", "As equipes clínicas e operacionais fazem parte do serviço, por isso os projetos devem se ajustar aos seus fluxos de trabalho, à sua carga de trabalho e às suas responsabilidades profissionais, e não apenas à jornada do paciente." ], "pcfRole": { "name": "Service designer", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/service-designer/", "description": "Service designers design the end-to-end journey of a service. This helps a user complete their goal and government deliver a policy intent. In this role, your work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of government.", "family": "User-centred design" }, "esco": [ "faed411a-f920-4100-86a8-b877928b429c", "96e20037-0a25-4bf6-a25e-808d1605d890" ], "levels": [ { "id": "associate-service-designer", "slug": "designer-de-serviços-associado", "title": "Designer de serviços associado", "band": "4", "summary": "", "pcfLevel": "Associate service designer", "pcfLevelDescription": "As a trainee in an entry-level position, working under supervision, you will need design aptitude, potential and an understanding of the role.", "civilServiceGrades": "AO/EO", "responsibilities": [ "Aprender métodos de design de serviços por meio de treinamento e trabalhando ao lado de designers experientes.", "Ajudar a mapear jornadas de usuário e blueprints de serviço a partir da pesquisa com pacientes e equipes.", "Ajudar a preparar e conduzir oficinas de codesign, seguindo os procedimentos de consentimento e de governança da informação.", "Documentar as decisões de design e manter atualizados os artefatos de design." ], "qualifications": [ "Trabalhando rumo a uma qualificação ou aprendizagem profissional em design ou área afim, ou experiência equivalente." ], "skills": [ { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "3", "research": "2", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 275, "jobEvaluationNotes": "", "selfAssessmentFile": "service-designer--band-4--associate-service-designer.tsv" }, { "id": "junior-service-designer", "slug": "designer-de-serviços-júnior", "title": "Designer de serviços júnior", "band": "5", "summary": "", "pcfLevel": "Junior service designer", "pcfLevelDescription": "Junior designers are graduates with a degree in a relevant subject or relevant work experience.\n\nAt this role level, you will:\n- explain design decisions, work collaboratively and have responsibility for a service\n- work independently after being given direction by more senior designers\n- independently identify user issues and important needs", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Mapear jornadas atuais e blueprints de serviço de partes de um percurso de cuidado, como agendamento ou acompanhamento.", "Projetar e testar melhorias em partes de um serviço, com a orientação de um designer mais sênior.", "Conduzir sessões de codesign com pacientes, cuidadores e equipes, adaptando-as para que todas as pessoas possam participar.", "Identificar onde um serviço cria trabalho extra ou risco para pacientes ou equipes e levar o assunto à equipe." ], "qualifications": [ "Graduação em design ou área afim, ou experiência equivalente." ], "skills": [ { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 335, "jobEvaluationNotes": "", "selfAssessmentFile": "service-designer--band-5--junior-service-designer.tsv" }, { "id": "service-designer", "slug": "designer-de-serviços", "title": "Designer de serviços", "band": "6", "summary": "", "pcfLevel": "Service designer", "pcfLevelDescription": "A service designer is a confident and competent designer who can develop designs based on evidence of user needs and organisational outcomes.\n\nAt this role level, you will:\n- be trusted to make good decisions\n- recognise when to ask for further guidance and support\n- contribute to the development of design concepts\n- interpret evidence-based research and incorporate this into your work", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Projetar serviços de ponta a ponta em vários canais, incluindo vias assistidas e não digitais para quem precisa delas.", "Mapear percursos de cuidado entre organizações e projetar melhores passagens entre equipes e serviços.", "Projetar, com as lideranças operacionais, como o serviço funciona para as equipes, incluindo funções, carga de trabalho e fluxos de trabalho.", "Trabalhar com os responsáveis pela segurança clínica para identificar perigos em novos modelos de serviço e projetar controles.", "Prototipar e testar mudanças de serviço com pacientes, cuidadores e equipes." ], "qualifications": [ "Graduação em design ou área afim, ou experiência equivalente.", "Experiência no projeto de serviços com usuários." ], "skills": [ { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "working", "levelNumber": 2 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 421, "jobEvaluationNotes": "", "selfAssessmentFile": "service-designer--band-6--service-designer.tsv" }, { "id": "senior-service-designer", "slug": "designer-de-serviços-sênior", "title": "Designer de serviços sênior", "band": "7", "summary": "", "pcfLevel": "Senior service designer", "pcfLevelDescription": "A senior service designer is an experienced designer who works with minimal support and can influence and mentor others.\n\nAt this role level, you will:\n- work with service managers and programme directors to develop design concepts\n- potentially have responsibility across complex services\n- help set direction and embed good practice within teams\n- make important decisions based on research and understand how this research impacts others", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Liderar o design de serviços complexos que abrangem vários ambientes de cuidado ou organizações.", "Dar forma à visão do serviço com lideranças clínicas, operacionais e digitais.", "Projetar novos modelos de serviço que melhorem a segurança, o acesso e a equidade e testá-los com usuários reais.", "Garantir que as mudanças de serviço sejam avaliadas quanto aos efeitos sobre o risco clínico, a igualdade e a governança da informação.", "Orientar designers e incorporar a prática de design de serviços nas equipes." ], "qualifications": [ "Experiência substancial em design de serviços, em nível equivalente ao de mestrado." ], "skills": [ { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 475, "jobEvaluationNotes": "", "selfAssessmentFile": "service-designer--band-7--senior-service-designer.tsv" }, { "id": "lead-service-designer", "slug": "designer-de-serviços-líder", "title": "Designer de serviços líder", "band": "8b", "summary": "", "pcfLevel": "Lead service designer", "pcfLevelDescription": "A lead service designer is an expert practitioner who influences and mentors others.\n\nAt this role level, you will:\n- work with service managers and programme directors to develop design concepts\n- set direction and assure the quality of design delivery across teams\n- lead multiple or highly complex services", "civilServiceGrades": "G7/G6", "responsibilities": [ "Definir a direção de design de vários serviços ou de todo um percurso de cuidado e dar garantia à qualidade do design entre as equipes.", "Trabalhar com lideranças clínicas e operacionais seniores para redesenhar como o cuidado é organizado e prestado.", "Garantir que os projetos funcionem para as pessoas mais afetadas pelas desigualdades em saúde e para equipes sob pressão.", "Definir padrões para como as equipes projetam para a segurança clínica e para as vias assistidas.", "Chefiar e desenvolver designers de serviços." ], "qualifications": [ "Ampla experiência na liderança do design de serviços em várias equipes." ], "skills": [ { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "expert", "levelNumber": 4 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "3", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 596, "jobEvaluationNotes": "Não há um nível na Faixa 8a porque o UK GDaD PCF coloca o designer de serviços líder em G7 ou G6 e esta referência segue a Faixa 8b sugerida. A política está no nível 5 porque o designer líder dá forma ao funcionamento de uma série de serviços de toda uma diretoria.", "selfAssessmentFile": "service-designer--band-8b--lead-service-designer.tsv" }, { "id": "head-of-service-design", "slug": "chefia-de-design-de-serviços", "title": "Chefia de design de serviços", "band": "8c", "summary": "", "pcfLevel": "Head of service design", "pcfLevelDescription": "A head of service design is an expert practitioner with broad industry experience, who can define and assure best practice while influencing, leading and mentoring others.\n\nAt this role level, you will:\n- influence both design and organisational strategy and priorities\n- collaborate with counterpart colleagues across government\n- focus on ensuring the right conditions and environment for designers to work effectively", "civilServiceGrades": "G6", "responsibilities": [ "Liderar a profissão de design de serviços e definir sua estratégia, seus padrões e suas formas de trabalho.", "Influenciar a estratégia da organização para que os serviços sejam projetados em torno das necessidades de pacientes, cuidadores e equipes.", "Desenvolver a capacidade de design de serviços, incluindo recrutamento, trilhas de carreira e treinamento.", "Criar as condições para um bom design, como acesso aos usuários, tempo para pesquisar e presença do design na governança.", "Trabalhar com pares de todo o sistema de saúde e de cuidados para projetar serviços integrados." ], "qualifications": [ "Ampla experiência na liderança de design e de uma prática de design." ], "skills": [ { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "expert", "levelNumber": 4 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "expert", "levelNumber": 4 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 634, "jobEvaluationNotes": "", "selfAssessmentFile": "service-designer--band-8c--head-of-service-design.tsv" } ], "sources": [] }, { "id": "interaction-designer", "slug": "designer-de-interação", "title": "Designer de interação", "family": "user-centred-design", "summary": "Os designers de interação projetam como pacientes, cuidadores, profissionais clínicos e equipes de cuidados usam os serviços de saúde digital da organização, de aplicativos e formulários voltados a pacientes às telas que os clínicos usam à beira do leito. Projetam interações simples, acessíveis e seguras, testam-nas com usuários reais e usam sistemas de design compartilhados para que os serviços pareçam consistentes e familiares.", "healthContext": [ "Os clínicos costumam usar os sistemas sob pressão de tempo, com interrupções e em dispositivos compartilhados, por isso os projetos devem apoiar um trabalho rápido e exato e fazer da ação segura a ação fácil.", "Um projeto ruim pode causar dano clínico, como selecionar o paciente errado ou ler mal uma dose, por isso os designers aplicam princípios de fatores humanos e trabalham com os responsáveis pela segurança clínica.", "Muitos usuários estão doentes, ansiosos, são idosos ou têm deficiência, por isso os projetos devem cumprir as normas de acessibilidade e funcionar para pessoas com poucas habilidades digitais ou baixo letramento em saúde.", "Alertas e avisos só são úteis se as pessoas os notam e confiam neles, por isso os designers ajudam a reduzir a fadiga de alertas e a manter visíveis as informações críticas à segurança." ], "pcfRole": { "name": "Interaction designer", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/interaction-designer/", "description": "An interaction designer works out the best way to let users interact with services, in terms of both overall flow and at the level of individual design elements.", "family": "User-centred design" }, "esco": [ "96e20037-0a25-4bf6-a25e-808d1605d890" ], "levels": [ { "id": "associate-interaction-designer", "slug": "designer-de-interação-associado", "title": "Designer de interação associado", "band": "4", "summary": "", "pcfLevel": "Associate interaction designer", "pcfLevelDescription": "As a trainee in an entry-level position, working under supervision, you need aptitude, potential and an understanding of the role.", "civilServiceGrades": "EO", "responsibilities": [ "Aprender métodos de design de interação e o sistema de design da equipe por meio de treinamento e trabalho em dupla.", "Criar esboços, wireframes e protótipos simples, sob supervisão.", "Ajudar a testar projetos com usuários e registrar o que funciona e o que não funciona.", "Seguir as normas de acessibilidade e os padrões do sistema de design, incluindo os de identificação do paciente e de avisos de segurança." ], "qualifications": [ "Trabalhando rumo a uma qualificação ou aprendizagem profissional em design ou área afim, ou experiência equivalente." ], "skills": [ { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "3", "research": "2", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 275, "jobEvaluationNotes": "", "selfAssessmentFile": "interaction-designer--band-4--associate-interaction-designer.tsv" }, { "id": "junior-interaction-designer", "slug": "designer-de-interação-júnior", "title": "Designer de interação júnior", "band": "5", "summary": "", "pcfLevel": "Junior interaction designer", "pcfLevelDescription": "A junior interaction designer is a graduate with a degree in a relevant subject or an individual with some relevant work experience, or both.\n\nAt this role level, you will:\n- explain design decisions\n- work collaboratively\n- have a responsibility as part of a service\n- work independently after being given direction by more senior designers\n- independently identify user issues and important needs", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Projetar e prototipar partes de um serviço, como formulários, fluxos e telas, com a orientação de um designer mais sênior.", "Testar projetos com pacientes, cuidadores e equipes e alterá-los com base no que aprender.", "Projetar interações acessíveis que funcionem com tecnologias assistivas.", "Explicar as decisões de design à equipe, incluindo como reduzem a chance de erro." ], "qualifications": [ "Graduação em design ou área afim, ou experiência equivalente." ], "skills": [ { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 335, "jobEvaluationNotes": "", "selfAssessmentFile": "interaction-designer--band-5--junior-interaction-designer.tsv" }, { "id": "interaction-designer", "slug": "designer-de-interação", "title": "Designer de interação", "band": "6", "summary": "", "pcfLevel": "Interaction designer", "pcfLevelDescription": "An interaction designer is a confident and competent designer who can develop designs based on evidence of user needs and organisational outcomes.\n\nAt this role level, you will:\n- be trusted to make good decisions\n- recognise when to ask for further guidance and support\n- contribute to the development of design concepts\n- interpret evidence-based research and incorporate this into your work", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Projetar interações para um produto de saúde digital, dos conceitos iniciais a projetos detalhados e testados.", "Projetar para os fluxos de trabalho clínicos, testando com clínicos e equipes de cuidados em cenários realistas, incluindo interrupções.", "Levar ao responsável pela segurança clínica os perigos relacionados ao projeto e registrar como os projetos os controlam.", "Usar o sistema de design e contribuir para ele, incluindo os padrões para informações críticas à segurança.", "Trabalhar em estreita colaboração com pessoas desenvolvedoras para garantir que os projetos sejam construídos como pretendido e permaneçam acessíveis." ], "qualifications": [ "Graduação em design ou área afim, ou experiência equivalente.", "Experiência no projeto de serviços digitais com usuários." ], "skills": [ { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "working", "levelNumber": 2 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 421, "jobEvaluationNotes": "O UK GDaD PCF coloca o designer de interação em SEO ou G7, com a Faixa 7 sugerida, a mesma do designer de interação sênior. Esta referência o coloca na Faixa 6, a mesma do nível de designer de serviços com níveis de competência do PCF idênticos, para que os dois níveis de designer de interação não fiquem na mesma faixa.", "selfAssessmentFile": "interaction-designer--band-6--interaction-designer.tsv" }, { "id": "senior-interaction-designer", "slug": "designer-de-interação-sênior", "title": "Designer de interação sênior", "band": "7", "summary": "", "pcfLevel": "Senior interaction designer", "pcfLevelDescription": "A senior interaction designer is an experienced designer who works with minimal support and can influence and mentor others.\n\nAt this role level, you will:\n- work with service managers and programme directors to develop design concepts\n- potentially have responsibility across complex services\n- help set direction and embed good practice within teams\n- make important decisions based on research and understand how this research impacts others", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Liderar o design de interação de serviços complexos, como sistemas clínicos usados em muitos ambientes de cuidado.", "Aplicar métodos de fatores humanos, como a análise de tarefas, a fluxos de trabalho clínicos críticos à segurança.", "Fornecer evidências de projeto para os dossiês de segurança clínica e, quando o software é regulamentado, para os arquivos de usabilidade.", "Ajudar a definir a direção e as boas práticas de design nas equipes e orientar outros designers.", "Tomar decisões de design a partir de pesquisas e dados e explicá-las às lideranças clínicas e de produto." ], "qualifications": [ "Experiência substancial em design de interação, em nível equivalente ao de mestrado." ], "skills": [ { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "practitioner", "levelNumber": 3 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 475, "jobEvaluationNotes": "", "selfAssessmentFile": "interaction-designer--band-7--senior-interaction-designer.tsv" }, { "id": "lead-interaction-designer", "slug": "designer-de-interação-líder", "title": "Designer de interação líder", "band": "8b", "summary": "", "pcfLevel": "Lead interaction designer", "pcfLevelDescription": "A lead interaction designer is an expert practitioner who influences and mentors others.\n\nAt this role level, you will:\n- work with service managers and programme directors to develop design concepts\n- set direction and assure the quality of design delivery across teams\n- lead multiple or highly complex services", "civilServiceGrades": "G7/G6", "responsibilities": [ "Definir a direção de design e dar garantia à qualidade do design de interação em várias equipes ou serviços.", "Liderar o sistema de design, incluindo os padrões acessíveis e críticos à segurança que as equipes de toda a organização reutilizam.", "Liderar, com os responsáveis pela segurança clínica, o trabalho de fatores humanos nos serviços clínicos de maior risco.", "Trabalhar com lideranças seniores de produto e clínicas para desenvolver conceitos de design de grandes serviços.", "Chefiar e desenvolver designers de interação." ], "qualifications": [ "Ampla experiência na liderança do design de interação em várias equipes." ], "skills": [ { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "expert", "levelNumber": 4 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "expert", "levelNumber": 4 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "3", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 596, "jobEvaluationNotes": "Não há um nível na Faixa 8a porque o UK GDaD PCF coloca o designer de interação líder em G7 ou G6 e esta referência segue a Faixa 8b sugerida. A política está no nível 5 porque o designer líder define padrões de design para uma série de serviços.", "selfAssessmentFile": "interaction-designer--band-8b--lead-interaction-designer.tsv" }, { "id": "head-of-interaction-design", "slug": "chefia-de-design-de-interação", "title": "Chefia de design de interação", "band": "8c", "summary": "", "pcfLevel": "Head of interaction design", "pcfLevelDescription": "A head of interaction design is an expert practitioner with broad industry experience, who can define and assure best practice while influencing, leading and mentoring others.\n\nAt this role level, you will:\n- influence both design and organisational strategy and priorities\n- collaborate with counterpart colleagues across government\n- focus on ensuring the right conditions and environment for designers to work effectively", "civilServiceGrades": "G6", "responsibilities": [ "Liderar a profissão de design de interação e definir sua estratégia, seus padrões e suas formas de trabalho.", "Influenciar o design e a estratégia da organização para que os serviços sejam utilizáveis, acessíveis e seguros.", "Ser responsável pelo sistema de design da organização e garantir que atenda às necessidades de acessibilidade e de segurança clínica.", "Desenvolver a capacidade de design, incluindo recrutamento, trilhas de carreira e treinamento.", "Trabalhar com pares de todo o sistema de saúde e de cuidados em padrões de design compartilhados." ], "qualifications": [ "Ampla experiência na liderança de design e de uma prática de design." ], "skills": [ { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "expert", "levelNumber": 4 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "expert", "levelNumber": 4 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 634, "jobEvaluationNotes": "", "selfAssessmentFile": "interaction-designer--band-8c--head-of-interaction-design.tsv" } ], "sources": [] }, { "id": "content-designer", "slug": "designer-de-conteúdo", "title": "Designer de conteúdo", "family": "user-centred-design", "summary": "Os designers de conteúdo tornam claras as informações e os serviços de saúde e de cuidados, para que pacientes, cuidadores, profissionais clínicos e equipes de cuidados entendam o que precisam saber e fazer. Projetam conteúdo a partir de evidências das necessidades dos usuários, escrevem em linguagem simples, trabalham com especialistas clínicos para mantê-lo exato e cuidam do conteúdo ao longo de toda a sua vida, da criação à revisão e à retirada.", "healthContext": [ "As pessoas costumam ler conteúdo de saúde quando estão preocupadas, doentes ou com pressa, por isso o conteúdo deve ser fácil de entender e de aplicar por quem tem baixo letramento em saúde.", "Informações de saúde erradas ou desatualizadas podem causar dano, por isso os designers de conteúdo seguem um processo de validação clínica com datas de revisão e revisores clínicos nomeados.", "Alguns temas são sensíveis ou de alto risco, como sintomas urgentes, saúde mental, medicamentos e cuidados no fim da vida, por isso os designers de conteúdo trabalham em estreita colaboração com clínicos e pesquisadores de usuários sobre tom e exatidão.", "Os sistemas clínicos também precisam de conteúdo claro, como rótulos, instruções e alertas, por isso os designers de conteúdo ajudam a reduzir erros nos fluxos de trabalho clínicos.", "O conteúdo de saúde deve ser acessível e inclusivo, inclusive para quem usa tecnologia assistiva, lê em outro idioma ou precisa de formatos de leitura fácil." ], "pcfRole": { "name": "Content designer", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/content-designer/", "description": "Content designers make things easier for people to understand and use. This can involve working on a single piece of content or on the end-to-end journey of a service to help users complete their goal and government deliver a policy intent. In this role your work may involve the creation of, or change to, a transaction, product or single piece of content that stretches across digital and offline channels.\n\nIn this role, you will:\n- make sure appropriate content is shown to a user in the right place and in the best format\n- start from discovery and work closely with user researchers, service designers and interaction designers", "family": "User-centred design" }, "esco": [ "a74f6c51-37e5-423e-aa5b-044e98663027", "8cb59bc4-1f39-477e-beea-effed12d186c" ], "levels": [ { "id": "associate-content-designer", "slug": "designer-de-conteúdo-associado", "title": "Designer de conteúdo associado", "band": "4", "summary": "", "pcfLevel": "Associate content designer", "pcfLevelDescription": "As a trainee in an entry-level position, working under supervision, you need aptitude, potential and an understanding of the role. You will perform basic standard checks and copy edits.", "civilServiceGrades": "EO", "responsibilities": [ "Aprender métodos de design de conteúdo, o guia de estilo e o processo de revisão clínica por meio de treinamento e trabalho supervisionado.", "Realizar verificações padrão, revisões de texto e atualizações do conteúdo existente.", "Publicar conteúdo usando o sistema de gestão de conteúdo, seguindo as etapas de garantia.", "Verificar a acessibilidade do conteúdo, como títulos, texto dos links e texto alternativo." ], "qualifications": [ "Trabalhando rumo a uma qualificação ou aprendizagem profissional em área pertinente, ou experiência equivalente." ], "skills": [ { "id": "pcf:content-management-and-architecture", "slug": "pcf-content-management-and-architecture", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "pd-health-content", "slug": "pd-health-content", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "3", "research": "2", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 275, "jobEvaluationNotes": "", "selfAssessmentFile": "content-designer--band-4--associate-content-designer.tsv" }, { "id": "junior-content-designer", "slug": "designer-de-conteúdo-júnior", "title": "Designer de conteúdo júnior", "band": "5", "summary": "", "pcfLevel": "Junior content designer", "pcfLevelDescription": "A junior content designer has some relevant work experience in content creation.\n\nAt this role level, you will:\n- explain content decisions\n- work collaboratively\n- work independently after being given direction by more senior content designers\n- independently identify user issues and needs\n- support content team administration and publishing processes\n- engage with and contribute to the cross-government content community", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Escrever e atualizar conteúdo de saúde e de serviços, com a orientação de designers de conteúdo mais sêniores.", "Usar pesquisas e dados para identificar o que os usuários precisam saber e as palavras que usam.", "Trabalhar com revisores clínicos para verificar a exatidão e explicar os termos médicos em linguagem simples.", "Apoiar a publicação de conteúdo, as datas de revisão e a administração da equipe de conteúdo." ], "qualifications": [ "Graduação ou qualificação pertinente, ou experiência equivalente na escrita para a web." ], "skills": [ { "id": "pcf:content-management-and-architecture", "slug": "pcf-content-management-and-architecture", "level": "working", "levelNumber": 2 }, { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "pd-health-content", "slug": "pd-health-content", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 335, "jobEvaluationNotes": "", "selfAssessmentFile": "content-designer--band-5--junior-content-designer.tsv" }, { "id": "content-designer", "slug": "designer-de-conteúdo", "title": "Designer de conteúdo", "band": "6", "summary": "", "pcfLevel": "Content designer", "pcfLevelDescription": "A content designer is responsible for creating, evaluating, updating and reviewing content at all stages of the end-to-end user journey.\n\nAt this role level, you will:\n- be comfortable using evidence, data and research to make content decisions\n- build relationships across government to focus on the needs of the user and to influence stakeholders\n- contribute to and use the style guides and content patterns\n- engage with and contribute to the cross-government content community", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Projetar conteúdo ao longo de jornadas completas do usuário, como encontrar um serviço, preparar-se para uma consulta e o cuidado posterior.", "Projetar conteúdo para sistemas clínicos, como rótulos, instruções e alertas, para reduzir a chance de erro.", "Acordar a exatidão com especialistas clínicos mantendo o conteúdo claro e utilizável.", "Testar o conteúdo com usuários, incluindo pessoas com baixo letramento em saúde e que usam tecnologia assistiva.", "Contribuir para o guia de estilo e para os padrões de conteúdo." ], "qualifications": [ "Graduação ou qualificação pertinente, ou experiência equivalente.", "Experiência no projeto de conteúdo para serviços digitais." ], "skills": [ { "id": "pcf:content-management-and-architecture", "slug": "pcf-content-management-and-architecture", "level": "working", "levelNumber": 2 }, { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "working", "levelNumber": 2 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "pd-health-content", "slug": "pd-health-content", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "awareness", "levelNumber": 1 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 421, "jobEvaluationNotes": "", "selfAssessmentFile": "content-designer--band-6--content-designer.tsv" }, { "id": "senior-content-designer", "slug": "designer-de-conteúdo-sênior", "title": "Designer de conteúdo sênior", "band": "7", "summary": "", "pcfLevel": "Senior content designer", "pcfLevelDescription": "A senior content designer is an expert practitioner who develops content strategy and solutions for large-scale problems and high-profile events.\n\nAt this role level, you will:\n- take responsibility for content quality, manage small teams and mentor content colleagues\n- write and map user stories\n- review the work of others to assure quality\n- lead on cross-government content projects\n- engage with and contribute to the cross-government content community", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Desenvolver a estratégia de conteúdo de áreas grandes ou de grande visibilidade, como uma importante área de doenças ou uma campanha de saúde pública.", "Projetar conteúdo para temas sensíveis e de alto risco, como sintomas urgentes, saúde mental e cuidados no fim da vida.", "Estabelecer a validação clínica, as fontes de evidência e os ciclos de revisão de um conjunto de conteúdo de saúde.", "Revisar o trabalho de outras pessoas para garantir a qualidade e chefiar ou orientar designers de conteúdo.", "Escrever e mapear histórias de usuário com a equipe." ], "qualifications": [ "Experiência substancial em design de conteúdo, em nível equivalente ao de mestrado." ], "skills": [ { "id": "pcf:content-management-and-architecture", "slug": "pcf-content-management-and-architecture", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "pd-health-content", "slug": "pd-health-content", "level": "practitioner", "levelNumber": 3 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 481, "jobEvaluationNotes": "O esforço emocional está no nível 2 porque os designers de conteúdo sêniores trabalham regularmente com temas aflitivos, como doenças graves, autolesão e luto.", "selfAssessmentFile": "content-designer--band-7--senior-content-designer.tsv" }, { "id": "lead-content-designer", "slug": "designer-de-conteúdo-líder", "title": "Designer de conteúdo líder", "band": "8b", "summary": "", "pcfLevel": "Lead content designer", "pcfLevelDescription": "A lead content designer is an expert practitioner and leader who directs a team of content designers. They assure the content quality across whole teams and make sure content aligns to strategy and objectives while meeting the needs of users.\n\nAt this role level, you will:\n- work closely with service managers, programme directors and senior stakeholders to resource teams, resolve problems and develop future projects\n- promote the content design discipline, engage with the cross-government community and keep up to date with industry changes", "civilServiceGrades": "G7/G6", "responsibilities": [ "Dirigir uma equipe de designers de conteúdo e dar garantia à qualidade do conteúdo em várias equipes.", "Garantir que o conteúdo de saúde cumpra os padrões de validação clínica, de acessibilidade e de estilo.", "Trabalhar com lideranças seniores clínicas, de comunicação e de produto para dimensionar as equipes e resolver problemas de conteúdo.", "Liderar o conteúdo das informações mais sensíveis ou de maior risco da organização.", "Chefiar e desenvolver designers de conteúdo." ], "qualifications": [ "Ampla experiência na liderança do design de conteúdo em várias equipes." ], "skills": [ { "id": "pcf:content-management-and-architecture", "slug": "pcf-content-management-and-architecture", "level": "expert", "levelNumber": 4 }, { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "expert", "levelNumber": 4 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "pd-health-content", "slug": "pd-health-content", "level": "expert", "levelNumber": 4 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "3", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 602, "jobEvaluationNotes": "Não há um nível na Faixa 8a porque o UK GDaD PCF coloca o designer de conteúdo líder em G7 ou G6 e esta referência segue a Faixa 8b sugerida. A política está no nível 5 porque o líder define padrões de conteúdo para uma série de serviços; o esforço emocional está no nível 2, como no designer de conteúdo sênior.", "selfAssessmentFile": "content-designer--band-8b--lead-content-designer.tsv" }, { "id": "head-of-content-design", "slug": "chefia-de-design-de-conteúdo", "title": "Chefia de design de conteúdo", "band": "8c", "summary": "", "pcfLevel": "Head of content design", "pcfLevelDescription": "A head of content design is an expert practitioner with broad industry experience who can define and assure best practice while influencing, leading and mentoring others.\n\nAt this role level, you will:\n- develop a strategy for content that meets the organisation’s objectives\n- lead a team capable of executing that strategy\n- work with senior stakeholders to influence organisational strategy\n- prioritise and collaborate with counterpart colleagues across government\n- champion good content design practice within government and industry", "civilServiceGrades": "G7/G6", "responsibilities": [ "Desenvolver uma estratégia de conteúdo que atenda aos objetivos da organização e às necessidades de pacientes e equipes.", "Definir os padrões da organização para o conteúdo de informação em saúde e sua validação clínica.", "Liderar uma equipe de design de conteúdo capaz de executar a estratégia, incluindo recrutamento e desenvolvimento.", "Trabalhar com lideranças seniores clínicas e de comunicação para gerir os riscos da informação em saúde.", "Priorizar o trabalho de conteúdo em toda a organização." ], "qualifications": [ "Ampla experiência na liderança de design de conteúdo e de uma prática de conteúdo." ], "skills": [ { "id": "pcf:content-management-and-architecture", "slug": "pcf-content-management-and-architecture", "level": "expert", "levelNumber": 4 }, { "id": "pcf:design-communication", "slug": "pcf-design-communication", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-for-everyone", "slug": "pcf-designing-for-everyone", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-strategically", "slug": "pcf-designing-strategically", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-together", "slug": "pcf-designing-together", "level": "expert", "levelNumber": 4 }, { "id": "pcf:evidence-based-design", "slug": "pcf-evidence-based-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:iterative-design", "slug": "pcf-iterative-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leading-design", "slug": "pcf-leading-design", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "pd-health-content", "slug": "pd-health-content", "level": "expert", "levelNumber": 4 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "expert", "levelNumber": 4 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 640, "jobEvaluationNotes": "O UK GDaD PCF coloca tanto o designer de conteúdo líder quanto a chefia de design de conteúdo em G7 ou G6, com a Faixa 8b sugerida. Esta referência coloca a chefia na Faixa 8c, em linha com as chefias de outras profissões de design centrado no usuário, porque a chefia define a estratégia e os padrões de conteúdo de toda a organização.", "selfAssessmentFile": "content-designer--band-8c--head-of-content-design.tsv" } ], "sources": [] }, { "id": "accessibility-specialist", "slug": "especialista-em-acessibilidade", "title": "Especialista em acessibilidade", "family": "user-centred-design", "summary": "Os especialistas em acessibilidade ajudam a organização a tornar seus serviços de saúde digital utilizáveis pelo maior número possível de pessoas, incluindo pessoas com deficiência e com condições de longa duração. Testam os serviços em relação às normas de acessibilidade e com tecnologias assistivas, orientam e treinam as equipes e ajudam a incorporar a acessibilidade ao modo como serviços, sistemas clínicos e informações de saúde são projetados, adquiridos e construídos.", "healthContext": [ "Muitas das pessoas que mais precisam de serviços de saúde e de cuidados têm deficiência, são idosas ou convivem com condições de longa duração, por isso serviços inacessíveis podem impedir que as pessoas recebam cuidado.", "Clínicos e equipes de cuidados também têm necessidades de acesso, por isso os sistemas clínicos internos, inclusive os adquiridos de fornecedores, também devem ser acessíveis.", "As informações de saúde costumam ser complexas e publicadas em muitos formatos, como documentos, cartas e vídeo, por isso os especialistas ajudam as equipes a tornar tudo acessível, incluindo leitura fácil e formatos alternativos.", "Problemas de acessibilidade em fluxos de trabalho clínicos podem se tornar problemas de segurança, por exemplo quando um aviso não é anunciado por um leitor de tela, por isso os especialistas trabalham com os responsáveis pela segurança clínica nesses riscos." ], "pcfRole": { "name": "Accessibility specialist", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/accessibility-specialist/", "description": "An accessibility specialist provides support, advice and guidance to other roles in the Government Digital and Data profession about how to create accessible digital services.\n\nYou will use knowledge of accessibility guidelines, provide technical expertise and bring the voice of disabled users to ensure that product teams make digital services that can be used by everyone.", "family": "User-centred design" }, "esco": [ "50af07f0-7a75-424e-a66d-5a9deea10f4c" ], "levels": [ { "id": "junior-accessibility-specialist", "slug": "especialista-em-acessibilidade-júnior", "title": "Especialista em acessibilidade júnior", "band": "5", "summary": "", "pcfLevel": "Junior accessibility specialist", "pcfLevelDescription": "A junior accessibility specialist learns on the job by assisting with accessibility testing.\n\nAt this role level, you will:\n- develop skills while working under supervision to provide accessibility testing\n- understand and use different types of testing\n- be aware of but not responsible for assistive technology testing\n- engage with and contribute to the cross-government accessibility community", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Testar páginas web, aplicativos e documentos em relação às normas de acessibilidade, sob supervisão.", "Registrar e explicar com clareza os problemas de acessibilidade para que as equipes possam corrigi-los.", "Ajudar nos testes com tecnologias assistivas, como leitores de tela e ampliadores.", "Ajudar a manter atualizadas as declarações de acessibilidade e os registros de problemas." ], "qualifications": [ "Alguma experiência em testes, design ou desenvolvimento digital, ou experiência equivalente." ], "skills": [ { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:consultancy", "slug": "pcf-consultancy", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding-accessibility", "slug": "pcf-technical-understanding-accessibility", "level": "working", "levelNumber": 2 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 335, "jobEvaluationNotes": "", "selfAssessmentFile": "accessibility-specialist--band-5--junior-accessibility-specialist.tsv" }, { "id": "accessibility-specialist", "slug": "especialista-em-acessibilidade", "title": "Especialista em acessibilidade", "band": "6", "summary": "", "pcfLevel": "Accessibility specialist", "pcfLevelDescription": "An accessibility specialist can support teams in creating accessible services.\n\nAt this role level, you will:\n- coach and mentor more junior colleagues\n- support in providing training materials and learning content\n- perform accessibility audits\n- engage with and contribute to the cross-government accessibility community", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Realizar auditorias de acessibilidade de serviços voltados a pacientes, sistemas clínicos e informações de saúde.", "Testar com uma variedade de tecnologias assistivas e apoiar a pesquisa com usuários com deficiência.", "Orientar as equipes sobre correções e sobre padrões acessíveis para formulários, alertas e informações críticas à segurança.", "Revisar a acessibilidade de produtos de fornecedores durante a contratação e a aceitação.", "Criar treinamentos e orientações e acompanhar colegas mais juniores." ], "qualifications": [ "Experiência em testes de acessibilidade e nas normas de acessibilidade vigentes, ou experiência equivalente." ], "skills": [ { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "pcf:consultancy", "slug": "pcf-consultancy", "level": "working", "levelNumber": 2 }, { "id": "pcf:governance-and-assurance-accessibility", "slug": "pcf-governance-and-assurance-accessibility", "level": "working", "levelNumber": 2 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-understanding-accessibility", "slug": "pcf-technical-understanding-accessibility", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "awareness", "levelNumber": 1 }, { "id": "pd-health-content", "slug": "pd-health-content", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 421, "jobEvaluationNotes": "", "selfAssessmentFile": "accessibility-specialist--band-6--accessibility-specialist.tsv" }, { "id": "senior-accessibility-specialist", "slug": "especialista-em-acessibilidade-sênior", "title": "Especialista em acessibilidade sênior", "band": "7", "summary": "", "pcfLevel": "Senior accessibility specialist", "pcfLevelDescription": "A senior accessibility specialist works with people at a range of role levels to embed accessibility into the output of teams.\n\nAt this role level, you will:\n- coach and mentor more junior colleagues\n- input into accessibility strategy with business areas or teams\n- create and deliver accessibility training\n- engage with teams across different levels and capabilities\n- potentially manage or lead individuals or sub-teams\n- engage with and contribute to the cross-government accessibility community", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Incorporar a acessibilidade às formas de trabalho das equipes, da descoberta ao serviço em operação.", "Contribuir para a estratégia de acessibilidade, incluindo como a acessibilidade é garantida nas contratações e nas avaliações de serviço.", "Trabalhar com os responsáveis pela segurança clínica quando problemas de acessibilidade puderem afetar a segurança dos pacientes.", "Criar e ministrar treinamentos de acessibilidade para designers, pessoas desenvolvedoras, designers de conteúdo e fornecedores.", "Liderar ou gerir outros especialistas em acessibilidade." ], "qualifications": [ "Experiência substancial em acessibilidade, em nível equivalente ao de mestrado." ], "skills": [ { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:consultancy", "slug": "pcf-consultancy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:governance-and-assurance-accessibility", "slug": "pcf-governance-and-assurance-accessibility", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:technical-understanding-accessibility", "slug": "pcf-technical-understanding-accessibility", "level": "expert", "levelNumber": 4 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "expert", "levelNumber": 4 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "working", "levelNumber": 2 }, { "id": "pd-health-content", "slug": "pd-health-content", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 475, "jobEvaluationNotes": "", "selfAssessmentFile": "accessibility-specialist--band-7--senior-accessibility-specialist.tsv" }, { "id": "head-of-accessibility", "slug": "chefia-de-acessibilidade", "title": "Chefia de acessibilidade", "band": "8b", "summary": "", "pcfLevel": "Head of accessibility", "pcfLevelDescription": "A head of accessibility is an expert practitioner who can create an accessibility vision or strategy for an organisation.\n\nAt this role level, you will:\n- define and assure best practice while influencing, leading and mentoring others\n- influence and develop organisational strategy and priorities, working with counterpart colleagues across government\n- ensure the right conditions and environment for accessibility specialists to work effectively\n- develop departmental capability by supporting internal movement of staff between roles, shaping career paths and recruiting talent\n- understand and own the overall approach to accessibility risk (including how accessibility risk is communicated and how corporate legal compliance risk is managed within the organisation)\n- engage with and contribute to the cross-government accessibility community", "civilServiceGrades": "G7/G6", "responsibilities": [ "Definir a visão, a estratégia e os padrões de acessibilidade da organização, para serviços voltados a pacientes e internos.", "Dar garantia ao cumprimento da legislação e das normas de acessibilidade em todos os serviços e reportá-lo à liderança sênior.", "Garantir que os requisitos de acessibilidade façam parte das contratações e dos contratos com fornecedores de sistemas clínicos.", "Influenciar as prioridades da organização para que pacientes e equipes com deficiência não sejam excluídos.", "Liderar e desenvolver a equipe de acessibilidade e a comunidade de prática." ], "qualifications": [ "Ampla experiência na liderança da acessibilidade em uma organização complexa." ], "skills": [ { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "expert", "levelNumber": 4 }, { "id": "pcf:governance-and-assurance-accessibility", "slug": "pcf-governance-and-assurance-accessibility", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:technical-understanding-accessibility", "slug": "pcf-technical-understanding-accessibility", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "pd-safety-critical-design", "slug": "pd-safety-critical-design", "level": "working", "levelNumber": 2 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "3", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 596, "jobEvaluationNotes": "Não há um nível na Faixa 8a porque o UK GDaD PCF coloca a chefia de acessibilidade em G7 ou G6 e esta referência segue a Faixa 8b sugerida.", "selfAssessmentFile": "accessibility-specialist--band-8b--head-of-accessibility.tsv" } ], "sources": [] }, { "id": "service-desk-analyst", "slug": "analista-de-central-de-serviços", "title": "Analista de central de serviços", "family": "it-operations", "summary": "Os analistas da central de serviços são o primeiro ponto de contato das equipes que precisam de ajuda com os serviços digitais da organização, de problemas de login e de cartão inteligente a falhas em sistemas e dispositivos clínicos. Registram, triam, resolvem ou escalam incidentes e solicitações, mantêm os usuários informados e identificam padrões que apontam para problemas mais amplos. Em muitas organizações de saúde a central de serviços funciona 24 horas por dia, porque os serviços clínicos funcionam.", "healthContext": [ "Quem liga costuma ser de clínicos e equipes de cuidados no meio do atendimento a pacientes, por isso a central prioriza pelo efeito nos pacientes, e não só pela ordem de chegada.", "Muitos serviços clínicos funcionam 24 horas por dia, todos os dias, por isso a central de serviços costuma trabalhar em turnos e em escalas fora do horário comercial.", "O acesso aos sistemas clínicos usa acesso baseado em papéis e autenticação forte, por isso a central trata problemas de conta, de cartão inteligente e de autenticação multifator verificando a identidade com cuidado.", "Quem liga pode compartilhar informações confidenciais de pacientes ao descrever uma falha, por isso os analistas seguem as regras de governança da informação sobre o que registram nos chamados.", "A central costuma ser a primeira a ver sinais de um incidente grave ou de um ataque cibernético, como muitas ligações sobre o mesmo sistema ou uma onda de e-mails suspeitos, e deve escalá-los rapidamente." ], "pcfRole": { "name": "Service desk manager", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/service-desk-manager/", "description": "A service desk manager is responsible for managing the first- and second-line technical support for all departmental IT applications and services across sites, including end-user computing. This includes multi-function devices and specialised IT equipment.\n\nIn this role, you will also be responsible for ensuring support for existing and emerging information and communications technology (ICT) services, including providing technical advice to project teams.", "family": "IT operations" }, "esco": [ "aaeec9a7-dc57-4485-890c-86b3eef735f9", "1242d99a-47f1-4a62-b884-33746db8a6ca" ], "levels": [ { "id": "service-desk-analyst", "slug": "analista-de-central-de-serviços", "title": "Analista de central de serviços", "band": "3", "summary": "Uma pessoa analista de central de serviços atende ligações e chamados das equipes, resolve problemas comuns no primeiro contato usando roteiros e artigos de conhecimento e encaminha os demais problemas à equipe certa.", "pcfLevel": "Service desk analyst", "pcfLevelDescription": "A service desk analyst interacts with customers.\n\nAt this role level, you will:\n- perform tasks such as taking calls from customers and trying to resolve their queries\n- know when to escalate issues to your manager", "civilServiceGrades": "AO/EO", "responsibilities": [ "Atender ligações, chats e chamados de autoatendimento das equipes e registrar cada um com exatidão na ferramenta de gestão de serviços.", "Resolver problemas comuns no primeiro contato usando roteiros e artigos de conhecimento, como redefinição de senhas, desbloqueio de contas e falhas de impressoras.", "Verificar a identidade de quem liga antes de alterar contas ou acessos, seguindo os procedimentos da organização.", "Perguntar como o problema afeta o cuidado dos pacientes, definir a prioridade e encaminhar o incidente à equipe resolvedora certa.", "Manter os usuários atualizados sobre seus chamados e confirmar que a correção funciona antes de encerrá-los.", "Registrar nos chamados somente as informações necessárias, sem detalhes desnecessários de pacientes." ], "qualifications": [ "Qualificação de nível 3 em TI, aprendizagem profissional em suporte de TI ou experiência equivalente.", "Boas habilidades de atendimento ao cliente e de digitação, adquiridas no trabalho ou nos estudos." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:customer-service-management", "slug": "pcf-customer-service-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "level": "working", "levelNumber": 2 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "awareness", "levelNumber": 1 }, { "id": "security-operations", "slug": "security-operations", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "3", "analytical": "2", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "1", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 227, "jobEvaluationNotes": "O UK GDaD PCF sugere a Faixa 4 para este nível. Esta referência coloca o trabalho de primeiro nível da central, com roteiros, na Faixa 3 e os analistas que resolvem falhas mais complexas na Faixa 4. O esforço mental reflete a concentração frequente em ligações imprevisíveis; o esforço emocional reflete as ligações frequentes de equipes sob pressão em áreas clínicas.", "selfAssessmentFile": "service-desk-analyst--band-3--service-desk-analyst.tsv" }, { "id": "technical-service-desk-analyst", "slug": "analista-técnico-de-central-de-serviços", "title": "Analista técnico de central de serviços", "band": "4", "summary": "Uma pessoa analista técnica de central de serviços resolve falhas mais complexas no primeiro contato, incluindo correções remotas em dispositivos e no acesso a sistemas clínicos, e atende ligações urgentes de áreas clínicas.", "pcfLevel": "Service desk analyst", "pcfLevelDescription": "A service desk analyst interacts with customers.\n\nAt this role level, you will:\n- perform tasks such as taking calls from customers and trying to resolve their queries\n- know when to escalate issues to your manager", "civilServiceGrades": "AO/EO", "responsibilities": [ "Resolver remotamente incidentes e solicitações mais complexos, incluindo falhas de dispositivos, de software e de acesso a sistemas clínicos.", "Atender ligações urgentes de áreas clínicas, como pronto-socorros, enfermarias e centros cirúrgicos, e iniciar o processo de incidente grave quando necessário.", "Processar solicitações de acesso a sistemas clínicos, conferindo-as com as regras de acesso baseado em papéis.", "Escrever e melhorar artigos de conhecimento para que mais problemas possam ser resolvidos no primeiro contato.", "Identificar ligações repetidas sobre a mesma falha e levá-las à gestão de incidentes e de problemas.", "Comunicar à equipe de segurança suspeitas de e-mails de phishing e outros eventos de segurança.", "Mostrar a novos analistas como usar as ferramentas e os procedimentos da central." ], "qualifications": [ "Experiência em suporte de TI em uma central de serviços ou em ambiente semelhante.", "Uma qualificação básica em gestão de serviços de TI, ou experiência equivalente." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:customer-service-management", "slug": "pcf-customer-service-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "level": "working", "levelNumber": 2 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 }, { "id": "security-operations", "slug": "security-operations", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 292, "jobEvaluationNotes": "Usa o mesmo nível do UK GDaD PCF que o analista da Faixa 3, para analistas que resolvem problemas mais complexos e atendem ligações clínicas urgentes. A comunicação está acima do perfil da faixa porque os analistas muitas vezes precisam explicar questões técnicas a equipes clínicas ocupadas.", "selfAssessmentFile": "service-desk-analyst--band-4--technical-service-desk-analyst.tsv" }, { "id": "senior-service-desk-analyst", "slug": "analista-de-central-de-serviços-sênior", "title": "Analista de central de serviços sênior", "band": "5", "summary": "", "pcfLevel": "Senior service desk analyst", "pcfLevelDescription": "A senior service desk analyst monitors inbound calls, supports operators in service resolution and intervenes in difficult calls.\n\nAt this role level, you will:\n- own and update the script for service desk analysts\n- coach and develop one or more service desk analysts, and manage availability", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Liderar um turno na central de serviços, equilibrando as filas de ligações com a urgência clínica dos incidentes abertos.", "Assumir ligações difíceis ou escaladas, incluindo ligações de clínicos sêniores durante atendimentos de urgência.", "Manter exatos os roteiros e os artigos de conhecimento à medida que os sistemas e os dispositivos clínicos mudam.", "Atuar como ponto de escalonamento fora do horário comercial da central e iniciar o processo de incidente grave quando muitos usuários forem afetados.", "Conferir a qualidade dos chamados, incluindo as verificações de identidade e o que é registrado sobre pacientes.", "Planejar a escala para que a central tenha pessoal em todos os momentos." ], "qualifications": [ "Experiência substancial em central de serviços, incluindo o tratamento de escalonamentos.", "Uma qualificação em gestão de serviços de TI, ou experiência equivalente." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "working", "levelNumber": 2 }, { "id": "pcf:customer-service-management", "slug": "pcf-customer-service-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "level": "working", "levelNumber": 2 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 }, { "id": "security-operations", "slug": "security-operations", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 352, "jobEvaluationNotes": "O planejamento reflete o planejamento de turnos e escalas de uma central de 24 horas. O esforço emocional reflete as ligações difíceis e frequentes de equipes que lidam com o cuidado urgente de pacientes.", "selfAssessmentFile": "service-desk-analyst--band-5--senior-service-desk-analyst.tsv" }, { "id": "service-desk-manager", "slug": "gerente-da-central-de-serviços", "title": "Gerente da central de serviços", "band": "6", "summary": "", "pcfLevel": "Service desk manager", "pcfLevelDescription": "A service desk manager identifies emerging issues and is a knowledge expert.\n\nThey are responsible for the resourcing and development of the team, including the preparation and co-ordination of service transition activities.", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Conduzir a central de serviços no dia a dia, garantindo que tenha pessoal e responda 24 horas por dia, todos os dias.", "Definir prioridades e metas de resposta que reflitam o risco clínico, acordadas com as lideranças clínicas e operacionais.", "Preparar a central para sistemas clínicos novos e alterados, incluindo treinamento, roteiros e reforço de cobertura na entrada em operação.", "Analisar as tendências dos chamados para encontrar problemas emergentes e trabalhar com a gestão de problemas para eliminar suas causas.", "Garantir que a central siga os procedimentos de verificação de identidade, de governança da informação e de segurança e aja sobre os achados de auditorias.", "Chefiar analistas sêniores e analistas, incluindo recrutamento, desempenho e bem-estar das pessoas que trabalham em turnos." ], "qualifications": [ "Experiência na liderança de uma equipe de central de serviços, incluindo cobertura por turnos ou fora do horário comercial.", "Uma qualificação intermediária em gestão de serviços de TI, ou experiência equivalente." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "working", "levelNumber": 2 }, { "id": "pcf:customer-service-management", "slug": "pcf-customer-service-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "practitioner", "levelNumber": 3 }, { "id": "security-operations", "slug": "security-operations", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "3", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 407, "jobEvaluationNotes": "Os conhecimentos estão um nível abaixo do perfil da faixa, como é habitual nas funções de central de serviços; a responsabilidade por pessoas é maior porque o gerente conduz uma equipe em turnos.", "selfAssessmentFile": "service-desk-analyst--band-6--service-desk-manager.tsv" }, { "id": "head-of-service-desk", "slug": "chefia-da-central-de-serviços", "title": "Chefia da central de serviços", "band": "7", "summary": "", "pcfLevel": "Head of service desk", "pcfLevelDescription": "A head of service desk is responsible for managing a team who provides first- and second-line technical support.\n\nAt this role level, you will:\n- ensure support of existing and emerging information and communications technology (ICT) services, and provide technical advice to project teams\n- ensure that the support team undertakes development so that they can advise on future projects and current issues\n- manage and monitor service desk service level agreements (SLAs) and performance", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Definir a direção da central de serviços, incluindo canais de contato, autoatendimento e apoio a equipes que trabalham em vários locais e na comunidade.", "Acordar níveis de serviço com os serviços clínicos e corporativos e reportar o desempenho à liderança sênior.", "Garantir que a central possa continuar funcionando durante incidentes graves, ataques cibernéticos e indisponibilidade de sistemas, com procedimentos claros de continuidade de negócios.", "Aconselhar as equipes de projeto sobre como os novos sistemas clínicos e corporativos serão apoiados antes da entrada em operação.", "Gerir o orçamento da central de serviços, as ferramentas e eventuais contratos de suporte terceirizado ou fora do horário comercial.", "Liderar e desenvolver gerentes da central de serviços e construir uma cultura de apoio para quem trabalha em turnos." ], "qualifications": [ "Ampla experiência na gestão de serviços de suporte de TI, incluindo serviços 24 horas.", "Uma qualificação avançada em gestão de serviços de TI, ou experiência equivalente." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:customer-service-management", "slug": "pcf-customer-service-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "level": "expert", "levelNumber": 4 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "practitioner", "levelNumber": 3 }, { "id": "security-operations", "slug": "security-operations", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "4", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 491, "jobEvaluationNotes": "", "selfAssessmentFile": "service-desk-analyst--band-7--head-of-service-desk.tsv" } ], "sources": [] }, { "id": "end-user-computing-engineer", "slug": "profissional-de-engenharia-de-computação-para-o-usuário-final", "title": "Profissional de engenharia de computação para o usuário final", "family": "it-operations", "summary": "Os profissionais de engenharia de computação para o usuário final fornecem, apoiam e mantêm os dispositivos e os softwares que as equipes usam todos os dias, como notebooks, computadores de mesa, tablets, celulares, impressoras e as estações de trabalho compartilhadas nas enfermarias e nas clínicas. Corrigem falhas no local e remotamente, implantam e atualizam dispositivos e os mantêm seguros e em conformidade. Seu trabalho permite que clínicos e equipes de cuidados vejam e registrem informações dos pacientes no ponto de cuidado.", "healthContext": [ "Muitos dispositivos são compartilhados por equipes clínicas em enfermarias, clínicas e pronto-socorros, muitas vezes com troca rápida de usuário e login por cartão inteligente ou aproximação.", "Um dispositivo quebrado em uma área clínica pode atrasar o cuidado, por isso as pessoas engenheiras priorizam essas falhas e mantêm dispositivos reserva prontos para troca.", "Trabalham em áreas clínicas, por isso seguem as regras de prevenção e controle de infecções, respeitam a privacidade e a dignidade dos pacientes e adaptam seu trabalho à atividade clínica.", "Os dispositivos guardam ou exibem informações confidenciais de pacientes, por isso devem ser criptografados, atualizados, gerenciados e apagados ou destruídos com segurança no fim da vida útil.", "Alguns periféricos apoiam processos clínicos ou se conectam a equipamentos clínicos, como impressoras de pulseiras e de etiquetas, leitores de código de barras e dispositivos de ditado, por isso alterações neles exigem cuidado e testes." ], "pcfRole": { "name": "End user computing engineer", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/end-user-computing-engineer/", "description": "An end user computing engineer is responsible for managing the product life cycle of all service-raised incidents (incident control) and all service requests (request control), requiring the use of knowledge management. In this role, you will also be responsible for informing customers on progress and advising on workarounds where necessary, as well as the support and maintenance of end user services.", "family": "IT operations" }, "esco": [ "3e7bf729-4442-4b9f-ad5e-83111963795c" ], "levels": [ { "id": "associate-end-user-computing-engineer", "slug": "profissional-de-engenharia-de-computação-para-o-usuário-final-associado", "title": "Profissional de engenharia de computação para o usuário final associado", "band": "4", "summary": "", "pcfLevel": "Associate end user computing engineer", "pcfLevelDescription": "As a trainee, you will work in an established team and support end user computing engineers in their daily work, under their direction.", "civilServiceGrades": "EO", "responsibilities": [ "Configurar, substituir e reparar dispositivos e periféricos sob a orientação de profissionais de engenharia experientes.", "Corrigir falhas comuns em áreas clínicas e de escritório, como problemas de impressoras, leitores e login.", "Seguir as regras de prevenção e controle de infecções e respeitar a privacidade dos pacientes ao trabalhar em enfermarias e clínicas.", "Registrar com exatidão o trabalho, os ativos e as peças na ferramenta de gestão de serviços.", "Trabalhar rumo a uma aprendizagem profissional em suporte de TI ou a uma qualificação equivalente." ], "qualifications": [ "Matriculado em uma aprendizagem profissional em suporte de TI ou equivalente, ou trabalhando para isso." ], "skills": [ { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "awareness", "levelNumber": 1 }, { "id": "health-safety-wellbeing", "slug": "health-safety-wellbeing", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "3", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 275, "jobEvaluationNotes": "O esforço físico reflete o esforço leve frequente, como carregar dispositivos e trabalhar sob mesas e em espaços confinados. Os conhecimentos são pontuados no nível que a função exige depois que o treinamento é suficiente para realizar o trabalho.", "selfAssessmentFile": "end-user-computing-engineer--band-4--associate-end-user-computing-engineer.tsv" }, { "id": "end-user-computing-engineer", "slug": "profissional-de-engenharia-de-computação-para-o-usuário-final", "title": "Profissional de engenharia de computação para o usuário final", "band": "5", "summary": "", "pcfLevel": "End user computing engineer", "pcfLevelDescription": "An end user computing engineer works on-site, maintaining hardware and fixing technical problems as quickly as possible.\n\nAt this role level, you will:\n- provide first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident managers and problem managers to investigate and resolve\n- coach associates and share knowledge with team colleagues", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Diagnosticar e corrigir falhas de hardware e de software no local e remotamente, buscando resolvê-las na primeira visita.", "Responder rapidamente a falhas em áreas clínicas e fornecer um dispositivo de substituição quando um reparo atrasaria o cuidado.", "Montar, implantar e atualizar dispositivos usando as imagens padrão e as ferramentas de gestão de dispositivos da organização.", "Manter os dispositivos atualizados, criptografados e em conformidade e apagá-los ou descartá-los com segurança no fim da vida útil.", "Configurar e testar periféricos clínicos, como impressoras de pulseiras, impressoras de etiquetas e leitores de código de barras.", "Orientar profissionais de engenharia associados e compartilhar correções por meio de artigos de conhecimento." ], "qualifications": [ "Qualificação de nível 3 ou superior em TI, aprendizagem profissional concluída ou experiência equivalente.", "Experiência no suporte a dispositivos de usuário final." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-specialism", "slug": "pcf-technical-specialism", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "health-safety-wellbeing", "slug": "health-safety-wellbeing", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "3", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 354, "jobEvaluationNotes": "O esforço físico reflete o esforço leve frequente ao movimentar e instalar dispositivos em vários locais.", "selfAssessmentFile": "end-user-computing-engineer--band-5--end-user-computing-engineer.tsv" }, { "id": "senior-end-user-computing-engineer", "slug": "profissional-de-engenharia-de-computação-para-o-usuário-final-sênior", "title": "Profissional de engenharia de computação para o usuário final sênior", "band": "6", "summary": "", "pcfLevel": "Senior end user computing engineer", "pcfLevelDescription": "A senior end user computing engineer is responsible for managing the team but also gets involved in solving technical problems.\n\nAt this role level, you will:\n- manage, co-ordinate and prioritise tasks to resolve technical incidents as quickly as possible\n- work closely with infrastructure, capacity managers and availability managers to fix technical problems and identify and escalate repeat issues to the lead end user computing engineer, the incident or problem manager and software developers", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Liderar uma equipe de profissionais de engenharia no dia a dia, priorizando o trabalho pelo seu efeito no cuidado dos pacientes e nas equipes.", "Planejar e conduzir implantações e renovações de dispositivos para enfermarias, clínicas e equipes na comunidade, com o mínimo de perturbação ao cuidado.", "Testar as imagens e as atualizações dos dispositivos com aplicações e periféricos clínicos antes da implantação.", "Garantir que os dispositivos cumpram os padrões de segurança, incluindo níveis de atualização, criptografia e proteção de endpoints.", "Apoiar as entradas em operação de sistemas clínicos com presença nas áreas e correções rápidas de dispositivos.", "Trabalhar com as equipes de infraestrutura, de aplicações e de segurança para corrigir falhas complexas e recorrentes." ], "qualifications": [ "Experiência substancial no suporte e na gestão de dispositivos de usuário final, em nível equivalente ao de graduação." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "working", "levelNumber": 2 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "level": "working", "levelNumber": 2 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-specialism", "slug": "pcf-technical-specialism", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "working", "levelNumber": 2 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "security-operations", "slug": "security-operations", "level": "awareness", "levelNumber": 1 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "3", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 441, "jobEvaluationNotes": "A responsabilidade por pessoas reflete a gestão diária de uma equipe de profissionais de engenharia; o esforço físico reflete algum trabalho presencial contínuo.", "selfAssessmentFile": "end-user-computing-engineer--band-6--senior-end-user-computing-engineer.tsv" }, { "id": "lead-end-user-computing-engineer", "slug": "profissional-de-engenharia-de-computação-para-o-usuário-final-líder", "title": "Profissional de engenharia de computação para o usuário final líder", "band": "7", "summary": "", "pcfLevel": "Lead end user computing engineer", "pcfLevelDescription": "A lead end user computing engineer has expert technical understanding and is accountable for vendor and supplier management. At this level, you will work with relevant IT operations and other functions, such as technical architecture, to understand lower level productivity, development and feasibility.", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Definir os padrões dos dispositivos, das imagens e dos softwares de usuário final da organização, incluindo as estações de trabalho clínicas compartilhadas.", "Gerir os fornecedores de dispositivos, reparos e serviços de usuário final e exigir deles os níveis de serviço acordados.", "Trabalhar com profissionais de arquitetura técnica para escolher e testar novos tipos de dispositivo, como dispositivos móveis para equipes de enfermaria e da comunidade.", "Liderar a resposta técnica a incidentes de computação para o usuário final, como uma atualização com falha que afete as estações de trabalho clínicas.", "Planejar o ciclo de vida e a capacidade dos dispositivos e aconselhar sobre os custos de renovação.", "Liderar e desenvolver profissionais de engenharia sêniores." ], "qualifications": [ "Ampla experiência em computação para o usuário final, incluindo a gestão de fornecedores." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "working", "levelNumber": 2 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "level": "working", "levelNumber": 2 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-specialism", "slug": "pcf-technical-specialism", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "working", "levelNumber": 2 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "practitioner", "levelNumber": 3 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "security-operations", "slug": "security-operations", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 484, "jobEvaluationNotes": "", "selfAssessmentFile": "end-user-computing-engineer--band-7--lead-end-user-computing-engineer.tsv" }, { "id": "principal-end-user-computing-engineer", "slug": "profissional-de-engenharia-de-computação-para-o-usuário-final-principal", "title": "Profissional de engenharia de computação para o usuário final principal", "band": "8b", "summary": "", "pcfLevel": "Principal end user computing engineer", "pcfLevelDescription": "A principal end user computing engineer owns the strategy roadmap and leads on resourcing, learning and development for their team. At this level, you look at the bigger picture and understand trends in the business.", "civilServiceGrades": "G6", "responsibilities": [ "Ser responsável pela estratégia e pelo roteiro de computação para o usuário final, incluindo como as equipes acessarão os sistemas clínicos em hospitais, clínicas, casas dos pacientes e na comunidade.", "Garantir que o parque de dispositivos apoie o acesso seguro e rápido às informações dos pacientes no ponto de cuidado.", "Aconselhar a liderança sênior sobre investimento em dispositivos, riscos e custos de renovações e de novas tecnologias.", "Liderar a resposta a riscos de dispositivos em todo o parque, como sistemas operacionais que chegam ao fim do suporte e a resiliência contra ransomware.", "Liderar o dimensionamento, o aprendizado e o desenvolvimento das equipes de computação para o usuário final.", "Trabalhar com parceiros de saúde e de cuidados em padrões compartilhados de dispositivos e de acesso." ], "qualifications": [ "Ampla experiência na liderança da computação para o usuário final em uma organização grande e com vários locais." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:technical-specialism", "slug": "pcf-technical-specialism", "level": "expert", "levelNumber": 4 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "working", "levelNumber": 2 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "expert", "levelNumber": 4 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "practitioner", "levelNumber": 3 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "4", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 594, "jobEvaluationNotes": "O UK GDaD PCF sugere a Faixa 8c para este nível (G6). Esta referência o coloca na Faixa 8b, em linha com as funções principais de outras famílias técnicas, porque seu escopo é uma área técnica, e não uma diretoria.", "selfAssessmentFile": "end-user-computing-engineer--band-8b--principal-end-user-computing-engineer.tsv" } ], "sources": [] }, { "id": "infrastructure-engineer", "slug": "profissional-de-engenharia-de-infraestrutura", "title": "Profissional de engenharia de infraestrutura", "family": "it-operations", "summary": "Os profissionais de engenharia de infraestrutura projetam, constroem, operam e dão suporte às redes, aos servidores, ao armazenamento, às plataformas de nuvem e à hospedagem dos quais dependem os serviços digitais da organização. Mantêm essa infraestrutura disponível, segura e recuperável e trabalham com fornecedores e arquitetos para alterá-la com segurança. Na saúde, uma única falha de infraestrutura pode interromper de uma só vez os sistemas clínicos de hospitais e de serviços na comunidade.", "healthContext": [ "Os sistemas clínicos precisam de altíssima disponibilidade, por isso a infraestrutura é projetada para a resiliência e as mudanças são planejadas em torno da atividade clínica.", "As pessoas engenheiras participam de escalas de plantão, porque falhas de infraestrutura à noite ou nos fins de semana podem interromper o cuidado dos pacientes.", "As redes conectam dispositivos médicos, como bombas de infusão, monitores de pacientes e equipamentos de imagem, que exigem segmentação de rede e mudanças cuidadosas conforme a IEC 80001-1.", "A saúde é um alvo frequente de ransomware, por isso os backups devem ser protegidos, testados e restauráveis dentro dos tempos de recuperação acordados.", "A infraestrutura costuma misturar tecnologia antiga e nova, incluindo sistemas clínicos legados que não podem ser corrigidos com facilidade, por isso as pessoas engenheiras implantam controles compensatórios." ], "pcfRole": { "name": "Infrastructure engineer", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/infrastructure-engineer/", "description": "An infrastructure engineer designs, builds, manages and supports the infrastructure services that underpin all internal user services and services to the public.", "family": "IT operations" }, "esco": [ "9e2e6e1e-363b-4e1b-a673-7bc0f7343300", "cf2b03cd-feb7-4f47-90f6-ff1ed6016d3d", "349ee6f6-c295-4c38-9b98-48765b55280e" ], "levels": [ { "id": "associate-infrastructure-engineer", "slug": "profissional-de-engenharia-de-infraestrutura-associado", "title": "Profissional de engenharia de infraestrutura associado", "band": "4", "summary": "", "pcfLevel": "Associate infrastructure engineer", "pcfLevelDescription": "As a trainee, you will work in an established team and support infrastructure engineers in their daily work, under their direction.", "civilServiceGrades": "EO", "responsibilities": [ "Apoiar profissionais de engenharia de infraestrutura em tarefas rotineiras, como construção de servidores, verificações de backup e mudanças de rede.", "Monitorar a infraestrutura e levar alertas e falhas à equipe certa.", "Seguir os procedimentos de mudança, de segurança e de governança da informação em todo o trabalho.", "Registrar com exatidão os detalhes de configuração e de ativos.", "Trabalhar rumo a uma aprendizagem profissional em infraestrutura ou a uma qualificação equivalente." ], "qualifications": [ "Matriculado em uma aprendizagem profissional em infraestrutura ou redes, ou equivalente, ou trabalhando para isso." ], "skills": [ { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:it-infrastructure", "slug": "pcf-it-infrastructure", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:troubleshooting-and-problem-resolution", "slug": "pcf-troubleshooting-and-problem-resolution", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "security-operations", "slug": "security-operations", "level": "awareness", "levelNumber": 1 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 275, "jobEvaluationNotes": "Os conhecimentos são pontuados no nível que a função exige depois que o treinamento é suficiente para realizar o trabalho.", "selfAssessmentFile": "infrastructure-engineer--band-4--associate-infrastructure-engineer.tsv" }, { "id": "infrastructure-engineer", "slug": "profissional-de-engenharia-de-infraestrutura", "title": "Profissional de engenharia de infraestrutura", "band": "6", "summary": "", "pcfLevel": "Infrastructure engineer", "pcfLevelDescription": "Working in a team of infrastructure specialists and engineers, an infrastructure engineer supports and maintains infrastructure solutions and services as directed and according to departmental policy.\n\nAt this role level, you will:\n- ensure services are delivered and used as required\n- work with and support third parties to provide infrastructure services", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Construir, configurar e manter os servidores, o armazenamento, as redes e os serviços de nuvem que hospedam sistemas clínicos e corporativos.", "Aplicar correções na infraestrutura sem demora, equilibrando o risco de segurança com a necessidade de manter os sistemas clínicos disponíveis.", "Executar e testar backups e restaurações, inclusive de sistemas clínicos críticos.", "Apoiar redes segmentadas para dispositivos médicos e outros equipamentos clínicos, trabalhando com as equipes de engenharia clínica.", "Investigar e corrigir falhas de infraestrutura, inclusive na escala de plantão.", "Automatizar tarefas rotineiras usando scripts e infraestrutura como código." ], "qualifications": [ "Graduação em computação ou em área afim, certificações técnicas pertinentes ou experiência equivalente.", "Experiência no suporte a infraestrutura em produção." ], "skills": [ { "id": "pcf:coding-and-scripting", "slug": "pcf-coding-and-scripting", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:it-infrastructure", "slug": "pcf-it-infrastructure", "level": "working", "levelNumber": 2 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "working", "levelNumber": 2 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "working", "levelNumber": 2 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "working", "levelNumber": 2 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:troubleshooting-and-problem-resolution", "slug": "pcf-troubleshooting-and-problem-resolution", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "security-operations", "slug": "security-operations", "level": "awareness", "levelNumber": 1 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 434, "jobEvaluationNotes": "O esforço mental reflete a concentração prolongada e frequente em falhas imprevisíveis, incluindo o trabalho de plantão fora do horário comercial.", "selfAssessmentFile": "infrastructure-engineer--band-6--infrastructure-engineer.tsv" }, { "id": "senior-infrastructure-engineer", "slug": "profissional-de-engenharia-de-infraestrutura-sênior", "title": "Profissional de engenharia de infraestrutura sênior", "band": "7", "summary": "", "pcfLevel": "Senior infrastructure engineer", "pcfLevelDescription": "Working in a team of infrastructure specialists and engineers, a senior infrastructure engineer builds, administers, supports and maintains solutions as directed and according to departmental policy.\n\nAt this role level, you will:\n- ensure services are integrated, delivered and operated as required\n- work with and support third parties in providing infrastructure services\n- work with technical architects to translate architectural designs into operations\n- provide input into overall management - workforce, budget, technology roadmaps, projects and tasks\n- lead and direct infrastructure specialist teams in building, managing, supporting and maintaining solutions according to departmental policy (if taking a managerial path)", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Projetar e construir soluções de infraestrutura a partir dos projetos de arquitetos, com a resiliência de que os serviços clínicos precisam.", "Planejar e liderar grandes mudanças de infraestrutura, como mudanças de data center, renovações de rede e migrações para a nuvem, em torno da atividade clínica.", "Projetar e testar a recuperação de desastres e a recuperação de ransomware de sistemas clínicos críticos.", "Liderar a resposta técnica a incidentes de infraestrutura e conduzir as correções de suas causas.", "Gerir os controles compensatórios de sistemas legados e dispositivos médicos que não podem ser corrigidos.", "Liderar e orientar profissionais de engenharia de infraestrutura." ], "qualifications": [ "Experiência substancial no projeto e na operação de infraestrutura em produção, em nível equivalente ao de pós-graduação lato sensu." ], "skills": [ { "id": "pcf:coding-and-scripting", "slug": "pcf-coding-and-scripting", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "working", "levelNumber": 2 }, { "id": "pcf:it-infrastructure", "slug": "pcf-it-infrastructure", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "working", "levelNumber": 2 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "working", "levelNumber": 2 }, { "id": "pcf:troubleshooting-and-problem-resolution", "slug": "pcf-troubleshooting-and-problem-resolution", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "security-operations", "slug": "security-operations", "level": "working", "levelNumber": 2 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 490, "jobEvaluationNotes": "O esforço mental reflete a concentração prolongada e frequente durante incidentes e mudanças complexas, inclusive fora do horário comercial.", "selfAssessmentFile": "infrastructure-engineer--band-7--senior-infrastructure-engineer.tsv" }, { "id": "lead-infrastructure-engineer", "slug": "profissional-de-engenharia-de-infraestrutura-líder", "title": "Profissional de engenharia de infraestrutura líder", "band": "8a", "summary": "", "pcfLevel": "Lead infrastructure engineer", "pcfLevelDescription": "A lead infrastructure engineer manages third party provision of infrastructure services and the provision of expertise to develop architectural solutions for infrastructure services, throughout the service product life cycle.\n\nAt this role level, you will:\n- oversee programmes and projects\n- work with technical architects to translate the architectural designs into operations and support technical architects in operationalising the designs\n- lead and direct infrastructure specialist teams in building, managing, supporting and maintaining solutions according to departmental policy (if taking a managerial path)", "civilServiceGrades": "G7/G6", "responsibilities": [ "Liderar a infraestrutura de uma grande plataforma ou de um grupo de serviços e definir sua direção técnica.", "Gerir fornecedores terceiros de infraestrutura e exigir deles os níveis de serviço de disponibilidade e de recuperação.", "Supervisionar programas de infraestrutura, como a renovação de redes ou a migração para a hospedagem em nuvem.", "Garantir que a infraestrutura cumpra os padrões de segurança, de governança da informação e de rede para dispositivos médicos.", "Liderar as equipes de infraestrutura e desenvolver suas competências." ], "qualifications": [ "Ampla experiência na liderança da engenharia de infraestrutura de serviços complexos e de alta disponibilidade." ], "skills": [ { "id": "pcf:coding-and-scripting", "slug": "pcf-coding-and-scripting", "level": "working", "levelNumber": 2 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:it-infrastructure", "slug": "pcf-it-infrastructure", "level": "expert", "levelNumber": 4 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "expert", "levelNumber": 4 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "working", "levelNumber": 2 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "expert", "levelNumber": 4 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "expert", "levelNumber": 4 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:troubleshooting-and-problem-resolution", "slug": "pcf-troubleshooting-and-problem-resolution", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "security-operations", "slug": "security-operations", "level": "working", "levelNumber": 2 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 560, "jobEvaluationNotes": "O UK GDaD PCF sugere a Faixa 8b tanto para o líder quanto para o principal de engenharia de infraestrutura. Esta referência coloca o líder na Faixa 8a, para que os dois níveis fiquem em faixas diferentes, em linha com as funções de líder e de principal de outras famílias técnicas.", "selfAssessmentFile": "infrastructure-engineer--band-8a--lead-infrastructure-engineer.tsv" }, { "id": "principal-infrastructure-engineer", "slug": "profissional-de-engenharia-de-infraestrutura-principal", "title": "Profissional de engenharia de infraestrutura principal", "band": "8b", "summary": "", "pcfLevel": "Principal infrastructure engineer", "pcfLevelDescription": "A principal infrastructure engineer is an accomplished technical leader.\n\nAt this role level, you will:\n- develop strategic and tactical engineering roadmaps for technologies and services in your area of responsibility, ensuring they're future-proofed and that the organisation derives maximum value from investment in technologies\n- potentially own the operational relationships with suppliers, ensuring services and products are delivered and aligned to industry best practice and regulatory and contractual requirements\n- work with technical architects to translate the architectural designs into operations and support technical architects in operationalising the designs\n- lead and direct infrastructure specialist teams in building, managing, supporting and maintaining solutions according to departmental policy (if taking a managerial path)", "civilServiceGrades": "G7/G6", "responsibilities": [ "Desenvolver a estratégia e os roteiros de infraestrutura, para que o investimento resulte em uma hospedagem resiliente, segura e sustentável para os serviços clínicos.", "Ser responsável pelas relações operacionais com fornecedores estratégicos de infraestrutura e de redes.", "Aconselhar a liderança sênior sobre o risco de infraestrutura, incluindo tecnologia em fim de vida, pontos únicos de falha e resiliência cibernética.", "Definir com os responsáveis pelos serviços os objetivos de tempo e de ponto de recuperação dos sistemas clínicos e garantir que a infraestrutura consiga cumpri-los.", "Liderar a profissão de engenharia de infraestrutura em toda a organização e desenvolver sua capacidade." ], "qualifications": [ "Ampla experiência na liderança da engenharia de infraestrutura em várias equipes ou organizações." ], "skills": [ { "id": "pcf:coding-and-scripting", "slug": "pcf-coding-and-scripting", "level": "working", "levelNumber": 2 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:it-infrastructure", "slug": "pcf-it-infrastructure", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:modern-development-standards", "slug": "pcf-modern-development-standards", "level": "expert", "levelNumber": 4 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:systems-design", "slug": "pcf-systems-design", "level": "expert", "levelNumber": 4 }, { "id": "pcf:systems-integration", "slug": "pcf-systems-integration", "level": "expert", "levelNumber": 4 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "expert", "levelNumber": 4 }, { "id": "pcf:troubleshooting-and-problem-resolution", "slug": "pcf-troubleshooting-and-problem-resolution", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "security-operations", "slug": "security-operations", "level": "working", "levelNumber": 2 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "4", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 600, "jobEvaluationNotes": "", "selfAssessmentFile": "infrastructure-engineer--band-8b--principal-infrastructure-engineer.tsv" } ], "sources": [] }, { "id": "application-operations-engineer", "slug": "profissional-de-engenharia-de-operações-de-aplicações", "title": "Profissional de engenharia de operações de aplicações", "family": "it-operations", "summary": "Os profissionais de engenharia de operações de aplicações mantêm as aplicações da organização funcionando em uso real, incluindo sistemas clínicos como o prontuário eletrônico do paciente e os sistemas de prescrição, de laboratório e de imagem. Monitoram aplicações, executam tarefas agendadas, gerem usuários e acessos, implantam liberações e correções e trabalham com fornecedores para resolver falhas. Seu trabalho permite que as equipes clínicas e corporativas confiem nesses sistemas a qualquer hora do dia.", "healthContext": [ "As aplicações clínicas funcionam 24 horas por dia, por isso as pessoas engenheiras participam de escalas de plantão e planejam a manutenção para os períodos clínicos mais tranquilos.", "Tarefas agendadas e interfaces com falha podem atrasar resultados de exames, encaminhamentos ou cartas de alta, por isso as pessoas engenheiras os observam de perto e escalam rapidamente.", "A indisponibilidade planejada e não planejada exige arranjos de continuidade de negócios, como cópias somente leitura e relatórios de indisponibilidade, para que os clínicos continuem tratando os pacientes.", "Muitas aplicações clínicas são fornecidas e hospedadas por terceiros, por isso as pessoas engenheiras gerem com cuidado os fornecedores e suas mudanças.", "As mudanças em aplicações clínicas seguem o processo de gestão de riscos clínicos, e algumas aplicações podem ser regulamentadas como dispositivos médicos." ], "pcfRole": { "name": "Application operations engineer", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/application-operations-engineer/", "description": "An application operations engineer supports, manages and maintains a single application or a suite of applications.", "family": "IT operations" }, "esco": [ "9e2e6e1e-363b-4e1b-a673-7bc0f7343300", "8c57af09-719c-42b3-be40-6ed4946236cc" ], "levels": [ { "id": "associate-application-operations-engineer", "slug": "profissional-de-engenharia-de-operações-de-aplicações-associado", "title": "Profissional de engenharia de operações de aplicações associado", "band": "4", "summary": "", "pcfLevel": "Associate application operations engineer", "pcfLevelDescription": "As a trainee, you will work in an established team and support application operations engineers in their daily work, under their direction.", "civilServiceGrades": "EO", "responsibilities": [ "Monitorar aplicações, interfaces e tarefas agendadas e comunicar falhas a profissionais de engenharia experientes.", "Criar e alterar contas de usuário e acessos nas aplicações, seguindo as regras de acesso baseado em papéis.", "Realizar verificações rotineiras e tarefas de manutenção usando roteiros operacionais.", "Registrar com exatidão incidentes e mudanças na ferramenta de gestão de serviços.", "Trabalhar rumo a uma aprendizagem profissional em TI ou a uma qualificação equivalente." ], "qualifications": [ "Matriculado em uma aprendizagem profissional em TI ou equivalente, ou trabalhando para isso." ], "skills": [ { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 275, "jobEvaluationNotes": "Os conhecimentos são pontuados no nível que a função exige depois que o treinamento é suficiente para realizar o trabalho.", "selfAssessmentFile": "application-operations-engineer--band-4--associate-application-operations-engineer.tsv" }, { "id": "application-operations-engineer", "slug": "profissional-de-engenharia-de-operações-de-aplicações", "title": "Profissional de engenharia de operações de aplicações", "band": "5", "summary": "", "pcfLevel": "Application operations engineer", "pcfLevelDescription": "An application operations engineer maintains services and is responsible for conducting user and security administration.\n\nAt this role level, you will:\n- monitor applications and be accountable for batch processes\n- in some organisations, carry out the duties of an end user computing engineer, such as fixing technical problems, maintaining hardware and liaising with the problem or incident manager", "civilServiceGrades": "HEO", "responsibilities": [ "Monitorar aplicações clínicas e corporativas e suas interfaces e agir sobre alertas e tarefas com falha antes que afetem o cuidado dos pacientes.", "Executar e conferir tarefas agendadas, como cargas noturnas de dados e filas de interfaces, e resolver ou escalar as falhas.", "Gerir usuários, papéis e acessos das aplicações, incluindo a remoção de acessos de quem se desliga e o apoio a revisões de acesso.", "Produzir e testar relatórios de indisponibilidade e outros produtos de continuidade de negócios das aplicações clínicas.", "Registrar falhas junto aos fornecedores e acompanhá-las até a resolução.", "Participar da escala de plantão, com orientação, para falhas de aplicações fora do horário comercial." ], "qualifications": [ "Qualificação em TI, aprendizagem profissional concluída ou experiência equivalente.", "Experiência no suporte a aplicações de negócios ou clínicas." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-specialism", "slug": "pcf-technical-specialism", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 358, "jobEvaluationNotes": "", "selfAssessmentFile": "application-operations-engineer--band-5--application-operations-engineer.tsv" }, { "id": "senior-application-operations-engineer", "slug": "profissional-de-engenharia-de-operações-de-aplicações-sênior", "title": "Profissional de engenharia de operações de aplicações sênior", "band": "6", "summary": "", "pcfLevel": "Senior application operations engineer", "pcfLevelDescription": "Dealing with more complex issues, a senior application operations engineer is responsible for code deployment and co-ordinating change-based activities, such as taking services live. Depending on the complexity and size of a project and the likely impact it will have on the business, you might manage and maintain certain aspects of an application.", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Implantar liberações, correções e mudanças de configuração em aplicações em operação, seguindo os procedimentos de mudança e de segurança clínica.", "Coordenar o trabalho técnico para colocar em operação novas aplicações e grandes atualizações, incluindo planos de migração e de reversão.", "Investigar falhas complexas de aplicações com fornecedores, equipes de infraestrutura e especialistas em sistemas clínicos.", "Planejar janelas de manutenção com os serviços clínicos e garantir que os procedimentos de indisponibilidade estejam prontos.", "Fornecer evidências para os dossiês de segurança clínica, como registros de testes e de implantação.", "Atuar como ponto de escalonamento na escala de plantão para falhas fora do horário comercial." ], "qualifications": [ "Experiência substancial no suporte a aplicações em operação, em nível equivalente ao de graduação." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "working", "levelNumber": 2 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-specialism", "slug": "pcf-technical-specialism", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "working", "levelNumber": 2 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 434, "jobEvaluationNotes": "O esforço mental reflete a concentração prolongada e frequente durante entradas em operação, implantações e incidentes fora do horário comercial.", "selfAssessmentFile": "application-operations-engineer--band-6--senior-application-operations-engineer.tsv" }, { "id": "lead-application-operations-engineer", "slug": "profissional-de-engenharia-de-operações-de-aplicações-líder", "title": "Profissional de engenharia de operações de aplicações líder", "band": "7", "summary": "", "pcfLevel": "Lead application operations engineer", "pcfLevelDescription": "A lead application operations engineer defines the application strategy and the strategy for security administration.\n\nAt this role level, you will:\n- liaise with leads within IT operations on how applications are performing and changes that need to be put in place\n- potentially manage and maintain certain aspects of an application (depending on the complexity and size of a project, and the likely impact it will have on the business)", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Definir a abordagem operacional de um grupo de aplicações, incluindo monitoramento, resiliência e arranjos de suporte.", "Definir padrões de administração de usuários e de segurança das aplicações clínicas, trabalhando com a equipe de segurança.", "Reportar o desempenho e a disponibilidade das aplicações às lideranças de operações de TI e acordar as mudanças necessárias.", "Liderar a resposta técnica a incidentes graves que afetem aplicações clínicas.", "Garantir que os arranjos de continuidade de negócios e de recuperação de desastres das aplicações clínicas sejam testados.", "Liderar e desenvolver profissionais de engenharia de operações de aplicações." ], "qualifications": [ "Ampla experiência na operação de aplicações em produção, incluindo sistemas clínicos ou outros sistemas críticos." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "working", "levelNumber": 2 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-specialism", "slug": "pcf-technical-specialism", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "working", "levelNumber": 2 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "awareness", "levelNumber": 1 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 490, "jobEvaluationNotes": "", "selfAssessmentFile": "application-operations-engineer--band-7--lead-application-operations-engineer.tsv" }, { "id": "principal-application-operations-engineer", "slug": "profissional-de-engenharia-de-operações-de-aplicações-principal", "title": "Profissional de engenharia de operações de aplicações principal", "band": "8b", "summary": "", "pcfLevel": "Principal application operations engineer", "pcfLevelDescription": "A principal application operations engineer owns the application strategy and leads on resourcing, learning and development for their team.\n\nAt this role level, you will:\n- have expert technical understanding\n- be accountable for vendor and supplier management\n- potentially manage and maintain certain aspects of an application (depending on the complexity and size of a project, and the likely impact it will have on the business)", "civilServiceGrades": "G6", "responsibilities": [ "Ser responsável pela estratégia de operações de aplicações em todas as aplicações clínicas e corporativas da organização.", "Gerir os fornecedores estratégicos de aplicações clínicas, incluindo níveis de serviço, desempenho contratual e mudanças do fornecedor.", "Aconselhar a liderança sênior sobre riscos das aplicações, como software sem suporte, pontos únicos de falha e resiliência contra ransomware.", "Garantir que a organização possa continuar cuidando dos pacientes com segurança durante uma indisponibilidade prolongada das aplicações.", "Liderar o dimensionamento, o aprendizado e o desenvolvimento das equipes de operações de aplicações." ], "qualifications": [ "Ampla experiência na liderança das operações de aplicações de uma organização grande." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:technical-specialism", "slug": "pcf-technical-specialism", "level": "expert", "levelNumber": 4 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:testing", "slug": "pcf-testing", "level": "expert", "levelNumber": 4 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "4", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 600, "jobEvaluationNotes": "O UK GDaD PCF sugere a Faixa 8c para este nível (G6). Esta referência o coloca na Faixa 8b, em linha com as funções principais de outras famílias técnicas, porque seu escopo é uma área técnica, e não uma diretoria.", "selfAssessmentFile": "application-operations-engineer--band-8b--principal-application-operations-engineer.tsv" } ], "sources": [] }, { "id": "it-service-manager", "slug": "gerente-de-serviços-de-ti", "title": "Gerente de serviços de TI", "family": "it-operations", "summary": "Os gerentes de serviços de TI garantem que os serviços digitais da organização sejam prestados nos níveis acordados e continuem melhorando. Definem níveis de serviço, gerem o catálogo de serviços, reportam o desempenho e coordenam as equipes e os fornecedores que operam cada serviço. Na saúde, transformam o que os serviços clínicos exigem, como a disponibilidade ininterrupta, em metas de serviço e arranjos de suporte.", "healthContext": [ "Os níveis de serviço dos sistemas clínicos refletem o risco clínico, por isso as metas do prontuário eletrônico ou da prescrição diferem das de um sistema corporativo.", "Os serviços costumam ser prestados por uma combinação de equipes internas, fornecedores e serviços compartilhados com organizações parceiras, por isso os gerentes de serviços coordenam além das fronteiras organizacionais.", "A continuidade de negócios clínica depende da TI, por isso os gerentes de serviços trabalham com as lideranças clínicas e de planejamento de emergências nos planos de indisponibilidade e de continuidade.", "As equipes clínicas têm pouco tempo para comunicar problemas, por isso os gerentes de serviços usam monitoramento, dados da central de serviços e feedback clínico para encontrar os problemas cedo." ], "pcfRole": { "name": "IT service manager", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/it-service-manager/", "description": "IT service managers are responsible for managing the service delivery of information and communications technology (ICT) services, and working with teams from IT service operations.", "family": "IT operations" }, "esco": [ "f0ca39a8-1e30-487c-95f9-ef2d5e734adc" ], "levels": [ { "id": "it-service-analyst", "slug": "analista-de-serviços-de-ti", "title": "Analista de serviços de TI", "band": "4", "summary": "", "pcfLevel": "IT service analyst", "pcfLevelDescription": "An IT service analyst is responsible for frontline technical support to end users on issues relating to hardware, software and peripherals. This will include responding to, documenting and resolving service desk incident tickets in a timely manner according to a service level agreement (SLA).\n\nAt this role level, you will:\n- have excellent problem solving skills to diagnose, evaluate and resolve complex problem situations or, when appropriate, escalate or route them to IT resolver groups\n- perform root cause analysis\n- develop checklists for typical problems\n- recommend procedures and controls for problem prevention\n- work independently, share information and assist others with requests for service", "civilServiceGrades": "AO/EO", "responsibilities": [ "Responder, documentar e resolver incidentes e solicitações dentro dos níveis de serviço acordados.", "Produzir relatórios periódicos de serviço, como volumes de chamados, tempos de resposta e disponibilidade dos sistemas clínicos.", "Conferir se as entradas do catálogo de serviços e os artigos de conhecimento estão exatos e atualizados.", "Procurar padrões nos incidentes e sugerir melhorias.", "Seguir as regras de governança da informação ao tratar dados de chamados e de serviços." ], "qualifications": [ "Uma qualificação básica em gestão de serviços de TI, qualificação de nível 3 em TI ou experiência equivalente." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:business-analysis-it-operations", "slug": "pcf-business-analysis-it-operations", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "level": "working", "levelNumber": 2 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:stakeholder-relationship-management-it-operations", "slug": "pcf-stakeholder-relationship-management-it-operations", "level": "working", "levelNumber": 2 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 275, "jobEvaluationNotes": "", "selfAssessmentFile": "it-service-manager--band-4--it-service-analyst.tsv" }, { "id": "it-service-manager", "slug": "gerente-de-serviços-de-ti", "title": "Gerente de serviços de TI", "band": "6", "summary": "", "pcfLevel": "IT service manager", "pcfLevelDescription": "An IT service manager is responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.\n\nAt this role level, you will:\n- manage a fully functioning multi-sourced service support team with a customer-centric support approach across multiple locations, focused on service availability and performance\n- ensure that all service and support functions remain responsive to customer needs\n- ensure that the service catalogue and wider IT service operations knowledge library are maintained\n- ensure that adequate reporting and service standards are met for your specific service\n- ensure that all technical change is communicated and managed, with appropriate governance\n- ensure that a programme of continual service improvement is put in place across the wider service delivery function", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Definir e acordar níveis de serviço para serviços clínicos e corporativos, com base no risco clínico e na necessidade do negócio.", "Gerir os arranjos de suporte de um portfólio de serviços, incluindo fornecedores e serviços compartilhados.", "Reportar o desempenho dos serviços aos responsáveis pelos serviços e às lideranças clínicas e acordar ações de melhoria.", "Garantir que cada serviço tenha arranjos testados de continuidade de negócios e de indisponibilidade.", "Manter atualizado o catálogo de serviços e garantir que as equipes sejam informadas das mudanças em seus serviços.", "Conduzir um programa de melhoria contínua dos serviços sob sua responsabilidade." ], "qualifications": [ "Experiência na gestão de serviços de TI segundo níveis de serviço acordados.", "Uma qualificação intermediária em gestão de serviços de TI, ou experiência equivalente." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:business-analysis-it-operations", "slug": "pcf-business-analysis-it-operations", "level": "working", "levelNumber": 2 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "working", "levelNumber": 2 }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "level": "working", "levelNumber": 2 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management-it-operations", "slug": "pcf-stakeholder-relationship-management-it-operations", "level": "working", "levelNumber": 2 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "working", "levelNumber": 2 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 428, "jobEvaluationNotes": "", "selfAssessmentFile": "it-service-manager--band-6--it-service-manager.tsv" }, { "id": "senior-it-service-manager", "slug": "gerente-de-serviços-de-ti-sênior", "title": "Gerente de serviços de TI sênior", "band": "7", "summary": "", "pcfLevel": "Senior IT service manager", "pcfLevelDescription": "A senior IT service manager is responsible for service management across platforms, multiple channels and services to ensure service availability, performance and process maturity.", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Liderar a gestão de serviços em várias plataformas e canais e elevar a maturidade dos processos de gestão de serviços.", "Acordar níveis de serviço e condições contratuais com os principais fornecedores de sistemas clínicos e exigir deles resultados.", "Apresentar o desempenho e os riscos dos serviços a lideranças clínicas e operacionais seniores.", "Liderar revisões de serviço após incidentes graves e acompanhar as ações de melhoria até a conclusão.", "Alinhar os planos de continuidade de TI com os planos de continuidade de negócios clínica, trabalhando com o planejamento de emergências e as lideranças clínicas.", "Liderar e desenvolver gerentes de serviços de TI." ], "qualifications": [ "Experiência substancial em gestão de serviços de TI em vários serviços.", "Uma qualificação avançada em gestão de serviços de TI, ou experiência equivalente." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:business-analysis-it-operations", "slug": "pcf-business-analysis-it-operations", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management-it-operations", "slug": "pcf-stakeholder-relationship-management-it-operations", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 }, { "id": "budget-management", "slug": "budget-management", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 484, "jobEvaluationNotes": "", "selfAssessmentFile": "it-service-manager--band-7--senior-it-service-manager.tsv" }, { "id": "head-of-it-service-management", "slug": "chefia-de-gestão-de-serviços-de-ti", "title": "Chefia de gestão de serviços de TI", "band": "8b", "summary": "", "pcfLevel": "Head of IT service management", "pcfLevelDescription": "A head of IT service management is responsible for setting the vision and strategy for service management, ensuring processes are owned and maturing.\n\nAt this role level, you will:\n- lead a team, ensuring adequate resources and capacity\n- represent the IT service management function at a senior level\n- act as an escalation point for business stakeholders", "civilServiceGrades": "G7/G6", "responsibilities": [ "Definir a visão, a estratégia e o modelo operacional da gestão de serviços de TI em toda a organização.", "Garantir que todo processo de gestão de serviços tenha um responsável e continue amadurecendo.", "Representar a gestão de serviços de TI em nível sênior, inclusive em reuniões de governança clínica e operacional.", "Atuar como ponto sênior de escalonamento para as lideranças de serviços clínicos e corporativos.", "Garantir que a função de gestão de serviços tenha as pessoas, as ferramentas e o orçamento de que precisa." ], "qualifications": [ "Ampla experiência na liderança da gestão de serviços de TI em uma organização grande ou complexa." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:business-analysis-it-operations", "slug": "pcf-business-analysis-it-operations", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:it-service-reporting", "slug": "pcf-it-service-reporting", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management-it-operations", "slug": "pcf-stakeholder-relationship-management-it-operations", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "expert", "levelNumber": 4 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "4", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 594, "jobEvaluationNotes": "", "selfAssessmentFile": "it-service-manager--band-8b--head-of-it-service-management.tsv" } ], "sources": [] }, { "id": "incident-manager", "slug": "gerente-de-incidentes", "title": "Gerente de incidentes", "family": "it-operations", "summary": "Os gerentes de incidentes restabelecem o serviço normal o mais rápido possível quando algo dá errado e mantêm o efeito sobre os usuários o menor possível. Coordenam as equipes técnicas e os fornecedores, mantêm usuários e lideranças informados e garantem que os incidentes sejam registrados e encaminhados à gestão de problemas. Na saúde, os incidentes podem afetar diretamente o cuidado dos pacientes, por isso os gerentes de incidentes trabalham em estreita colaboração com as lideranças clínicas e operacionais.", "healthContext": [ "A indisponibilidade de um sistema clínico pode atrasar o tratamento, por isso os incidentes são priorizados pelo impacto clínico, e as lideranças clínicas podem precisar iniciar os procedimentos de indisponibilidade.", "Incidentes graves podem acontecer a qualquer hora, por isso os gerentes de incidentes participam de escalas de plantão e podem ser acionados à noite ou nos fins de semana.", "Um ataque cibernético, como o ransomware, pode se tornar um incidente grave que afeta toda a organização e dura dias ou semanas.", "Incidentes graves de TI podem precisar se articular com os arranjos de preparação para emergências e de continuidade de negócios da organização.", "Incidentes que possam ter prejudicado pacientes também são comunicados pelo processo de incidentes clínicos e revistos com a segurança clínica." ], "pcfRole": { "name": "Incident manager", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/incident-manager/", "description": "Incident managers aim to restore normal service operation as quickly as possible and minimise any adverse effects on business operations. This ensures that the best possible levels of service quality and availability are returned and maintained.", "family": "IT operations" }, "esco": [ "f0ca39a8-1e30-487c-95f9-ef2d5e734adc" ], "levels": [ { "id": "incident-manager", "slug": "gerente-de-incidentes", "title": "Gerente de incidentes", "band": "5", "summary": "", "pcfLevel": "Incident manager", "pcfLevelDescription": "An incident manager oversees incidents and restores normal operations as quickly as possible, with the least impact on the business or the user.\n\nAt this role level, you will:\n- work on-site, maintaining the hardware and fixing technical problems as quickly as possible\n- provide first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to the major incident managers and problem managers to investigate and resolve\n- coach apprentices and share knowledge with team colleagues\nYour responsibilities may, in some departments, mirror those of an end user computing engineer.", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Coordenar a resposta a incidentes que afetam serviços clínicos e corporativos, do primeiro relato ao restabelecimento do serviço.", "Avaliar o impacto clínico e operacional de cada incidente e definir sua prioridade.", "Manter os usuários afetados, a central de serviços e as lideranças clínicas informados com atualizações claras e oportunas.", "Escalar os incidentes ao gerente de incidentes graves quando atenderem aos critérios acordados.", "Garantir que os incidentes sejam registrados com exatidão e encaminhados à gestão de problemas.", "Participar da escala de plantão para incidentes fora do horário comercial." ], "qualifications": [ "Experiência em suporte ou operações de TI, incluindo o tratamento de incidentes.", "Uma qualificação básica em gestão de serviços de TI, ou experiência equivalente." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "working", "levelNumber": 2 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:continuity-management", "slug": "pcf-continuity-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "security-operations", "slug": "security-operations", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 370, "jobEvaluationNotes": "O esforço mental reflete a concentração prolongada e frequente sob pressão de tempo, inclusive em plantão. O esforço emocional reflete a exposição indireta frequente ao efeito das indisponibilidades sobre pacientes e equipes.", "selfAssessmentFile": "incident-manager--band-5--incident-manager.tsv" }, { "id": "major-incident-manager", "slug": "gerente-de-incidentes-graves", "title": "Gerente de incidentes graves", "band": "7", "summary": "", "pcfLevel": "Major incident manager", "pcfLevelDescription": "A major incident manager manages significant outages and crises and reports issues to problem management. At this level, you will work closely with workplace services, infrastructure, applications operators and communication managers. In some departments, you may also be the head of service.", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Liderar a resposta a incidentes graves, como indisponibilidades do prontuário eletrônico, falhas de rede e ataques cibernéticos.", "Conduzir as chamadas de incidente que reúnem equipes técnicas, fornecedores, lideranças clínicas e pessoal de comunicação.", "Aconselhar as lideranças clínicas e operacionais sobre quando iniciar e encerrar os procedimentos de indisponibilidade e de continuidade de negócios.", "Informar a liderança sênior e, quando necessário, articular-se com os arranjos de resposta a emergências da organização.", "Liderar revisões pós-incidente e garantir que as lições sejam aprendidas e postas em prática.", "Desenvolver e testar planos de incidentes graves com as lideranças de continuidade de negócios e de planejamento de emergências." ], "qualifications": [ "Experiência substancial na gestão de incidentes em serviços complexos e de alta disponibilidade.", "Uma qualificação avançada em gestão de serviços de TI, ou experiência equivalente." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "working", "levelNumber": 2 }, { "id": "pcf:continuity-management", "slug": "pcf-continuity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "security-operations", "slug": "security-operations", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 496, "jobEvaluationNotes": "O esforço mental reflete a concentração prolongada e frequente durante incidentes graves, muitas vezes fora do horário comercial. O esforço emocional reflete a exposição indireta frequente ao efeito de grandes indisponibilidades sobre o cuidado dos pacientes.", "selfAssessmentFile": "incident-manager--band-7--major-incident-manager.tsv" } ], "sources": [] }, { "id": "problem-manager", "slug": "gerente-de-problemas", "title": "Gerente de problemas", "family": "it-operations", "summary": "Os gerentes de problemas encontram e eliminam as causas-raiz dos incidentes, para que as falhas deixem de se repetir. Analisam dados de incidentes, conduzem investigações de causa-raiz, registram erros conhecidos e soluções alternativas e acompanham as correções com as equipes técnicas e os fornecedores. Na saúde, falhas repetidas em sistemas clínicos desperdiçam tempo clínico, minam a confiança e podem criar riscos para a segurança dos pacientes, por isso eliminá-las importa.", "healthContext": [ "Pequenas falhas repetidas, como logins lentos ou impressões que falham nas enfermarias, somam-se em tempo clínico perdido, por isso os gerentes de problemas buscam padrões e não só grandes falhas.", "Alguns problemas criam perigos para a segurança clínica, como resultados que não chegam ao clínico certo, e são avaliados com o responsável pela segurança clínica.", "As investigações de causa-raiz muitas vezes envolvem fornecedores de sistemas clínicos e são geridas por meio de contratos e níveis de serviço.", "As soluções alternativas para sistemas clínicos devem ser seguras e explicadas com clareza às equipes clínicas." ], "pcfRole": { "name": "Problem manager", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/problem-manager/", "description": "Problem managers aim to resolve and control the root causes of incidents caused by errors within the IT infrastructure. In this role, you will be expected to work to prevent the recurrence of these incidents.", "family": "IT operations" }, "esco": [ "f0ca39a8-1e30-487c-95f9-ef2d5e734adc" ], "levels": [ { "id": "problem-analyst", "slug": "analista-de-problemas", "title": "Analista de problemas", "band": "5", "summary": "", "pcfLevel": "Problem analyst", "pcfLevelDescription": "At this level, you will be responsible for maintaining software systems once they are up and running and, where necessary, support the problem manager in co-ordinating the resolution of any problems.", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Analisar dados de incidentes para encontrar falhas repetidas e tendências nos serviços clínicos e corporativos.", "Registrar problemas, erros conhecidos e soluções alternativas na ferramenta de gestão de serviços.", "Apoiar investigações de causa-raiz reunindo logs, linhas do tempo e outras evidências.", "Acompanhar as ações com equipes técnicas e fornecedores até que as correções estejam implantadas.", "Conferir se as soluções alternativas para sistemas clínicos são seguras e explicadas com clareza aos usuários." ], "qualifications": [ "Experiência em suporte ou operações de TI.", "Uma qualificação básica em gestão de serviços de TI, ou experiência equivalente." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "working", "levelNumber": 2 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "working", "levelNumber": 2 }, { "id": "pcf:continuity-management", "slug": "pcf-continuity-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 358, "jobEvaluationNotes": "", "selfAssessmentFile": "problem-manager--band-5--problem-analyst.tsv" }, { "id": "problem-manager", "slug": "gerente-de-problemas", "title": "Gerente de problemas", "band": "6", "summary": "", "pcfLevel": "Problem manager", "pcfLevelDescription": "A problem manager picks up feeds from numerous sources, such as the service desk, with the aim of putting in place continual improvements to stop incidents such as regular service outages recurring.\n\nAt this role level, you will:\n- resolve emerging and recurring problems\n- perform root cause analysis to minimise the adverse impact of incidents caused by errors within the IT infrastructure\n- work closely with major incident managers\n- deal with problems and root cause analysis", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Conduzir o processo de gestão de problemas em todos os serviços da organização.", "Liderar a análise de causa-raiz após incidentes graves e para falhas recorrentes, usando técnicas estruturadas.", "Priorizar os problemas por seu efeito no cuidado dos pacientes, no tempo das equipes e no risco do serviço.", "Avaliar, com o responsável pela segurança clínica, os problemas que possam criar perigos para a segurança dos pacientes.", "Cobrar das equipes técnicas e dos fornecedores as correções definitivas e reportar o progresso às lideranças dos serviços.", "Trabalhar com os gerentes de incidentes graves para que as lições dos incidentes levem a mudanças." ], "qualifications": [ "Experiência substancial em gestão de problemas ou de incidentes, em nível equivalente ao de graduação.", "Uma qualificação intermediária em gestão de serviços de TI, ou experiência equivalente." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:continuity-management", "slug": "pcf-continuity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 428, "jobEvaluationNotes": "", "selfAssessmentFile": "problem-manager--band-6--problem-manager.tsv" } ], "sources": [] }, { "id": "change-and-release-manager", "slug": "gerente-de-mudanças-e-liberações", "title": "Gerente de mudanças e liberações", "family": "it-operations", "summary": "Os gerentes de mudanças e liberações garantem que as mudanças nos serviços de TI sejam avaliadas, aprovadas, programadas e executadas com segurança e que as liberações sejam planejadas e coordenadas. Conduzem o comitê consultivo de mudanças, são responsáveis pelo banco de dados de gerenciamento de configuração e coordenam as liberações entre equipes e fornecedores. Na saúde, garantem que as mudanças nos sistemas clínicos sejam programadas e testadas para proteger o cuidado dos pacientes.", "healthContext": [ "Mudanças em sistemas clínicos podem prejudicar pacientes, por isso a avaliação de mudanças inclui a revisão de segurança clínica e as evidências do processo de gestão de riscos clínicos.", "Os serviços clínicos funcionam todos os dias, por isso as janelas de mudança são acordadas com os serviços clínicos e evitam seus períodos mais movimentados.", "Muitas mudanças vêm de fornecedores de sistemas clínicos e ainda precisam ser avaliadas quando o fornecedor controla a liberação.", "As mudanças emergenciais, como correções de segurança urgentes, devem equilibrar o risco cibernético com o risco de perturbar o cuidado.", "Um banco de dados de gerenciamento de configuração exato mostra quais serviços clínicos uma mudança pode afetar." ], "pcfRole": { "name": "Change and release manager", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/change-and-release-manager/", "description": "Change and release managers lead the change advisory board, ensuring adequate risk assessment and scheduling of technical changes and releases. They own the configuration management database and the access, security and configuration of change activities and release procedures.", "family": "IT operations" }, "esco": [ "3b1ea27c-781c-41eb-821f-214285260dd2" ], "levels": [ { "id": "configuration-analyst", "slug": "analista-de-configuração", "title": "Analista de configuração", "band": "4", "summary": "", "pcfLevel": "Configuration analyst", "pcfLevelDescription": "A configuration analyst provides administrative support to the change and release manager, helping to maintain the integrity of the configuration management database (CMDB) and independently solving smaller problems.", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Manter os registros do banco de dados de gerenciamento de configuração, incluindo os serviços clínicos que cada componente apoia.", "Conferir os registros de configuração com as ferramentas de descoberta e corrigir lacunas e erros.", "Preparar registros de mudança e pautas para o comitê consultivo de mudanças.", "Responder a dúvidas rotineiras sobre itens de configuração e suas relações." ], "qualifications": [ "Uma qualificação básica em gestão de serviços de TI, qualificação de nível 3 em TI ou experiência equivalente." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "working", "levelNumber": 2 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:continuity-management", "slug": "pcf-continuity-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "1", "information-resources": "4", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 278, "jobEvaluationNotes": "O UK GDaD PCF sugere a Faixa 6 para este nível (HEO/SEO). Esta referência o coloca na Faixa 4 porque o nível presta apoio administrativo ao gerente de mudanças e liberações, com competências em sua maioria de nível de noção, e fica abaixo do analista de mudanças e liberações. Os recursos de informação estão acima do perfil da faixa porque manter o banco de dados de gerenciamento de configuração é a atribuição principal.", "selfAssessmentFile": "change-and-release-manager--band-4--configuration-analyst.tsv" }, { "id": "change-and-release-analyst", "slug": "analista-de-mudanças-e-liberações", "title": "Analista de mudanças e liberações", "band": "5", "summary": "", "pcfLevel": "Change and release analyst", "pcfLevelDescription": "A change and release analyst plans and rolls out software, and designs and carries out procedures for the distribution and installation of changes to systems and services.\n\nAt this role level, you will:\n- undertake analysis after release and set the plan for upcoming changes\n- liaise with DevOps and service designers", "civilServiceGrades": "EO/HEO", "responsibilities": [ "Avaliar pedidos de mudança quanto a risco e impacto, incluindo o efeito sobre os serviços clínicos e a segurança dos pacientes.", "Planejar e programar liberações, acordando as janelas de mudança com os serviços clínicos e operacionais.", "Conferir se cada mudança tem testes, um plano de reversão e aprovação de segurança clínica quando necessário.", "Coordenar as liberações com as equipes DevOps, os fornecedores e a central de serviços.", "Revisar as liberações depois de feitas e planejar as próximas mudanças." ], "qualifications": [ "Experiência em operações de TI, liberações ou mudanças.", "Uma qualificação básica em gestão de serviços de TI, ou experiência equivalente." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "working", "levelNumber": 2 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:continuity-management", "slug": "pcf-continuity-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 370, "jobEvaluationNotes": "", "selfAssessmentFile": "change-and-release-manager--band-5--change-and-release-analyst.tsv" }, { "id": "change-and-release-manager", "slug": "gerente-de-mudanças-e-liberações", "title": "Gerente de mudanças e liberações", "band": "6", "summary": "", "pcfLevel": "Change and release manager", "pcfLevelDescription": "A change and release manager ensures that technical changes to IT services are adequately assessed for impact, prioritised, scheduled, authorised and implemented. They ensure this is done in line with processes and using appropriate tools. They chair the Change Advisory Board (CAB).\n\nAt this role level, you will:\n- provide an escalation point\n- make decisions for all technical changes\n- co-ordinate releases and interdependencies", "civilServiceGrades": "HEO/SEO/G7", "responsibilities": [ "Presidir o comitê consultivo de mudanças, incluindo representantes clínicos e operacionais quando as mudanças afetam o cuidado dos pacientes.", "Decidir sobre as mudanças técnicas e autorizar mudanças emergenciais, como correções de segurança urgentes.", "Coordenar as liberações e suas dependências entre equipes internas e fornecedores.", "Ser responsável pelos processos de gestão de mudanças, liberações e configuração e pelo banco de dados de gerenciamento de configuração.", "Atuar como ponto de escalonamento para conflitos de mudanças e mudanças que falharam.", "Reportar o sucesso das mudanças, as mudanças que falharam e os incidentes causados por mudanças e conduzir melhorias." ], "qualifications": [ "Experiência substancial em gestão de mudanças e liberações, em nível equivalente ao de graduação.", "Uma qualificação intermediária em gestão de serviços de TI, ou experiência equivalente." ], "skills": [ { "id": "pcf:asset-and-configuration-management", "slug": "pcf-asset-and-configuration-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:availability-and-capacity-management", "slug": "pcf-availability-and-capacity-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:change-management", "slug": "pcf-change-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:community-collaboration", "slug": "pcf-community-collaboration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:continual-service-improvement", "slug": "pcf-continual-service-improvement", "level": "working", "levelNumber": 2 }, { "id": "pcf:continuity-management", "slug": "pcf-continuity-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:incident-management", "slug": "pcf-incident-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:ownership-and-initiative", "slug": "pcf-ownership-and-initiative", "level": "working", "levelNumber": 2 }, { "id": "pcf:problem-management", "slug": "pcf-problem-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-focus", "slug": "pcf-service-focus", "level": "working", "levelNumber": 2 }, { "id": "pcf:service-management-framework-knowledge", "slug": "pcf-service-management-framework-knowledge", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:technical-understanding", "slug": "pcf-technical-understanding", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 443, "jobEvaluationNotes": "O planejamento está acima do perfil da faixa porque a função programa liberações e suas dependências entre muitas equipes e fornecedores.", "selfAssessmentFile": "change-and-release-manager--band-6--change-and-release-manager.tsv" } ], "sources": [] }, { "id": "security-analyst", "slug": "analista-de-operações-de-segurança", "title": "Analista de operações de segurança", "family": "cyber-security", "summary": "Os analistas de operações de segurança vigiam, investigam e respondem a ameaças de cibersegurança aos sistemas e dados da organização. Fazem a triagem de alertas de ferramentas de monitoramento de segurança, investigam atividades suspeitas, contêm incidentes e ajudam a corrigir fragilidades. Na saúde, a detecção e a resposta rápidas protegem os serviços clínicos e as informações confidenciais dos pacientes contra ataques como o ransomware.", "healthContext": [ "A saúde é um alvo frequente de ransomware e de roubo de dados, e um único ataque pode paralisar os sistemas clínicos de toda a organização.", "As decisões de contenção, como isolar um servidor ou parte da rede, devem pesar o risco de segurança contra o efeito no cuidado dos pacientes, por isso os analistas trabalham com as lideranças clínicas e operacionais.", "As redes incluem dispositivos médicos e sistemas legados que não podem executar agentes de segurança nem receber correções rapidamente, por isso os analistas dependem do monitoramento de rede e de controles compensatórios.", "O monitoramento abrange o acesso a prontuários, por isso os analistas ajudam a detectar acessos indevidos por pessoas internas, além de ataques externos, trabalhando com a governança da informação.", "O monitoramento de segurança funciona 24 horas por dia, por isso os analistas podem trabalhar em turnos ou em escalas de plantão." ], "pcfRole": null, "esco": [ "0ce5a9f4-e00a-4bbe-b255-3c63407167a4", "a44a1dc5-be08-4840-8bd5-770c4ac1ca6d" ], "levels": [ { "id": "junior-security-operations-analyst", "slug": "analista-de-operações-de-segurança-júnior", "title": "Analista de operações de segurança júnior", "band": "5", "summary": "Uma pessoa analista de operações de segurança júnior monitora alertas de segurança, faz a triagem com base em roteiros operacionais e escala eventos, com a orientação de analistas experientes.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Monitorar alertas das ferramentas de monitoramento de segurança e de endpoints e fazer a triagem com base em roteiros operacionais.", "Reunir evidências de atividades suspeitas, como e-mails de phishing ou logins incomuns, e escalá-las.", "Verificar e-mails de phishing comunicados pelas equipes e ajudar a remover e-mails maliciosos das caixas de correio.", "Registrar com exatidão eventos e ações na ferramenta de gestão de casos.", "Executar varreduras de vulnerabilidades e lembrar os responsáveis pelos sistemas das correções devidas." ], "qualifications": [ "Uma qualificação em computação ou cibersegurança, aprendizagem profissional em cibersegurança ou experiência equivalente." ], "skills": [ { "id": "security-operations", "slug": "security-operations", "level": "working", "levelNumber": 2 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:cyber-incident-management", "slug": "pcf-cyber-incident-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:security-technology", "slug": "pcf-security-technology", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 348, "jobEvaluationNotes": "O esforço mental reflete a concentração prolongada e frequente no monitoramento e na triagem de alertas imprevisíveis.", "selfAssessmentFile": "security-analyst--band-5--junior-security-operations-analyst.tsv" }, { "id": "security-operations-analyst", "slug": "analista-de-operações-de-segurança", "title": "Analista de operações de segurança", "band": "6", "summary": "Uma pessoa analista de operações de segurança investiga e contém incidentes de segurança, escreve regras de detecção e melhora o monitoramento de segurança da organização.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Investigar incidentes de segurança, determinar seu alcance e contê-los, trabalhando com os responsáveis pelos sistemas e os serviços clínicos.", "Escrever e ajustar regras de detecção e conduzir buscas de ameaças com base nas ameaças atuais à saúde.", "Monitorar acessos indevidos a prontuários e encaminhar os casos à governança da informação.", "Avaliar vulnerabilidades por risco, incluindo seu efeito nos serviços clínicos e nos dispositivos médicos.", "Melhorar roteiros operacionais e ferramentas após incidentes.", "Participar da escala de plantão para incidentes de segurança fora do horário comercial." ], "qualifications": [ "Graduação em computação ou cibersegurança, certificações de segurança pertinentes ou experiência equivalente.", "Experiência em monitoramento de segurança ou resposta a incidentes." ], "skills": [ { "id": "security-operations", "slug": "security-operations", "level": "practitioner", "levelNumber": 3 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:cyber-incident-management", "slug": "pcf-cyber-incident-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "working", "levelNumber": 2 }, { "id": "pcf:security-technology", "slug": "pcf-security-technology", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 440, "jobEvaluationNotes": "O esforço mental reflete a concentração prolongada e frequente durante investigações, inclusive em plantão. O esforço emocional reflete a exposição indireta frequente a material aflitivo em prontuários e à pressão de incidentes em curso.", "selfAssessmentFile": "security-analyst--band-6--security-operations-analyst.tsv" }, { "id": "senior-security-operations-analyst", "slug": "analista-de-operações-de-segurança-sênior", "title": "Analista de operações de segurança sênior", "band": "7", "summary": "Uma pessoa analista de operações de segurança sênior lidera a resposta a incidentes de segurança significativos, lidera a busca de ameaças e orienta o trabalho da equipe de operações de segurança.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar a resposta técnica a incidentes de segurança significativos, incluindo ransomware e roubo de dados, e coordenar-se com a gestão de incidentes.", "Aconselhar as lideranças clínicas e operacionais sobre decisões de contenção que afetam o cuidado dos pacientes.", "Liderar o trabalho de busca de ameaças e de inteligência de ameaças e compartilhar informações com parceiros de segurança da saúde.", "Definir as prioridades de engenharia de detecção e de cobertura do monitoramento, inclusive para as redes de dispositivos médicos.", "Liderar exercícios que testem a resposta a incidentes com equipes técnicas e clínicas.", "Orientar e conduzir analistas de operações de segurança." ], "qualifications": [ "Experiência substancial em operações de segurança e resposta a incidentes, em nível equivalente ao de pós-graduação lato sensu.", "Certificações avançadas de segurança pertinentes, ou experiência equivalente." ], "skills": [ { "id": "security-operations", "slug": "security-operations", "level": "practitioner", "levelNumber": 3 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "practitioner", "levelNumber": 3 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:cyber-incident-management", "slug": "pcf-cyber-incident-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:cyber-risk-management", "slug": "pcf-cyber-risk-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:security-technology", "slug": "pcf-security-technology", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 496, "jobEvaluationNotes": "O esforço mental e o emocional refletem a liderança da resposta a incidentes graves sob pressão, muitas vezes fora do horário comercial, quando os serviços clínicos estão em risco.", "selfAssessmentFile": "security-analyst--band-7--senior-security-operations-analyst.tsv" } ], "sources": [] }, { "id": "security-engineer", "slug": "profissional-de-engenharia-de-segurança", "title": "Profissional de engenharia de segurança", "family": "cyber-security", "summary": "Os profissionais de engenharia de segurança projetam, constroem e operam os controles técnicos de segurança que protegem os sistemas, os dados e os usuários da organização. Atuam em identidade e acesso, proteção de endpoints e de redes, criptografia, registro de logs e segurança em nuvem e ajudam as equipes de produto e de infraestrutura a incorporar a segurança desde o início. Na saúde, protegem os sistemas clínicos e os dados dos pacientes mantendo o acesso rápido para os clínicos no ponto de cuidado.", "healthContext": [ "Os controles de segurança não devem atrapalhar o atendimento urgente, por isso as pessoas engenheiras projetam uma autenticação forte que continue funcionando com rapidez em estações de trabalho clínicas compartilhadas.", "Dispositivos médicos e sistemas clínicos legados muitas vezes não podem receber correções nem executar software de segurança, por isso projetam segmentação de rede e controles compensatórios.", "O ransomware é uma grande ameaça à saúde, por isso fortalecem os sistemas, protegem os backups e limitam o alcance de um ataque.", "Os sistemas clínicos costumam ser fornecidos e mantidos por terceiros, por isso avaliam a segurança dos fornecedores e controlam seu acesso remoto.", "As mudanças nos controles de segurança de sistemas clínicos passam pela gestão de mudanças e, quando necessário, pela revisão de segurança clínica." ], "pcfRole": null, "esco": [ "0464b062-cea6-4164-b10d-956c61956ae7" ], "levels": [ { "id": "security-engineer", "slug": "profissional-de-engenharia-de-segurança", "title": "Profissional de engenharia de segurança", "band": "6", "summary": "Uma pessoa engenheira de segurança constrói, configura e mantém controles e ferramentas de segurança e ajuda as equipes a corrigir fragilidades de segurança.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Construir e manter controles de segurança, como proteção de endpoints, firewalls, segurança de e-mail e registro de logs de segurança.", "Configurar controles de identidade e de acesso, incluindo autenticação multifator e acesso privilegiado.", "Ajudar as equipes de infraestrutura e de produto a corrigir vulnerabilidades e a fortalecer sistemas segundo os padrões acordados.", "Segmentar redes para proteger dispositivos médicos e sistemas legados, trabalhando com as equipes de infraestrutura e de engenharia clínica.", "Revisar a segurança de novos sistemas e do acesso remoto de fornecedores antes da entrada em operação.", "Participar da escala de plantão para apoiar a resposta a incidentes de segurança." ], "qualifications": [ "Graduação em computação ou cibersegurança, certificações de segurança pertinentes ou experiência equivalente.", "Experiência na construção ou na operação de infraestrutura ou de ferramentas de segurança." ], "skills": [ { "id": "pcf:security-technology", "slug": "pcf-security-technology", "level": "working", "levelNumber": 2 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "working", "levelNumber": 2 }, { "id": "pcf:cyber-incident-management", "slug": "pcf-cyber-incident-management", "level": "awareness", "levelNumber": 1 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "working", "levelNumber": 2 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "working", "levelNumber": 2 }, { "id": "security-operations", "slug": "security-operations", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 434, "jobEvaluationNotes": "O esforço mental reflete a concentração prolongada e frequente em trabalho técnico complexo e no apoio a incidentes, inclusive em plantão.", "selfAssessmentFile": "security-engineer--band-6--security-engineer.tsv" }, { "id": "senior-security-engineer", "slug": "profissional-de-engenharia-de-segurança-sênior", "title": "Profissional de engenharia de segurança sênior", "band": "7", "summary": "Uma pessoa engenheira de segurança sênior projeta e lidera a entrega de controles de segurança significativos e aconselha as equipes sobre projeto seguro.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Projetar e liderar a entrega de controles de segurança, como a gestão de acesso privilegiado, o monitoramento de segurança e a proteção de backups.", "Aconselhar as equipes de produto e de infraestrutura sobre projeto seguro de serviços clínicos e voltados a pacientes.", "Projetar controles compensatórios para dispositivos médicos e outros sistemas que não podem receber correções.", "Avaliar a segurança de fornecedores e de seus produtos, incluindo serviços em nuvem.", "Apoiar a resposta a incidentes graves de segurança com conhecimento técnico e planos de recuperação.", "Orientar profissionais de engenharia de segurança e compartilhar boas práticas entre as equipes." ], "qualifications": [ "Experiência substancial em engenharia de segurança, em nível equivalente ao de pós-graduação lato sensu.", "Certificações avançadas de segurança pertinentes, ou experiência equivalente." ], "skills": [ { "id": "pcf:security-technology", "slug": "pcf-security-technology", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-secure-systems", "slug": "pcf-designing-secure-systems", "level": "working", "levelNumber": 2 }, { "id": "pcf:cyber-risk-management", "slug": "pcf-cyber-risk-management", "level": "working", "levelNumber": 2 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "practitioner", "levelNumber": 3 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "practitioner", "levelNumber": 3 }, { "id": "security-operations", "slug": "security-operations", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 490, "jobEvaluationNotes": "", "selfAssessmentFile": "security-engineer--band-7--senior-security-engineer.tsv" }, { "id": "lead-security-engineer", "slug": "profissional-de-engenharia-de-segurança-líder", "title": "Profissional de engenharia de segurança líder", "band": "8a", "summary": "Uma pessoa engenheira de segurança líder define a direção técnica da engenharia de segurança e garante que os controles funcionem em conjunto em toda a organização.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Definir a direção técnica e os padrões dos controles de segurança em toda a organização.", "Liderar o projeto de segurança de grandes programas, como a migração para a hospedagem em nuvem ou um novo prontuário eletrônico do paciente.", "Garantir que os controles protejam contra o ransomware e apoiem a recuperação rápida e segura dos sistemas clínicos.", "Equilibrar a segurança com a usabilidade clínica, trabalhando com as lideranças clínicas em acesso e autenticação.", "Aconselhar o gerente de cibersegurança sobre risco técnico e investimento.", "Liderar e desenvolver profissionais de engenharia de segurança." ], "qualifications": [ "Ampla experiência na liderança da engenharia de segurança de serviços complexos." ], "skills": [ { "id": "pcf:security-technology", "slug": "pcf-security-technology", "level": "expert", "levelNumber": 4 }, { "id": "pcf:information-security", "slug": "pcf-information-security", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-secure-systems", "slug": "pcf-designing-secure-systems", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:cyber-risk-management", "slug": "pcf-cyber-risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "identity-and-access-management", "slug": "identity-and-access-management", "level": "practitioner", "levelNumber": 3 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "practitioner", "levelNumber": 3 }, { "id": "security-operations", "slug": "security-operations", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 560, "jobEvaluationNotes": "", "selfAssessmentFile": "security-engineer--band-8a--lead-security-engineer.tsv" } ], "sources": [] }, { "id": "cyber-security-manager", "slug": "gerente-de-cibersegurança", "title": "Gerente de cibersegurança", "family": "cyber-security", "summary": "Os gerentes de cibersegurança lideram a abordagem da organização para proteger seus sistemas, dados e serviços contra ameaças cibernéticas. Definem a política de segurança, gerem o risco cibernético, supervisionam as operações e a engenharia de segurança, lideram a resposta a grandes incidentes cibernéticos e constroem uma cultura atenta à segurança. Na saúde, garantem que os serviços clínicos possam continuar funcionando com segurança, e se recuperar com rapidez, quando ocorre um ataque.", "healthContext": [ "Um ataque cibernético a uma organização de saúde pode paralisar sistemas clínicos e colocar pacientes em risco, por isso a cibersegurança faz parte da segurança dos pacientes e da continuidade de negócios.", "As organizações de saúde muitas vezes precisam cumprir normas setoriais de cibersegurança e comunicar incidentes graves às autoridades competentes.", "As equipes clínicas precisam de acesso rápido aos sistemas, por isso as políticas de segurança são elaboradas com os clínicos e testadas quanto à usabilidade.", "A segurança depende de muitos fornecedores, incluindo fornecedores de sistemas clínicos e serviços compartilhados, por isso a garantia de fornecedores é parte central da função.", "Dispositivos médicos e sistemas legados criam riscos duradouros, geridos com a engenharia clínica e as equipes de segurança clínica." ], "pcfRole": null, "esco": [ "7754d570-9519-48c2-b1c9-8e165f8bca0f", "276ba420-ef09-4a0e-b215-2c2e2f80ad28" ], "levels": [ { "id": "cyber-security-manager", "slug": "gerente-de-cibersegurança", "title": "Gerente de cibersegurança", "band": "8a", "summary": "Uma pessoa gerente de cibersegurança conduz a função de cibersegurança, ou uma parte importante dela, gerindo o risco cibernético, as operações de segurança e a garantia.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Conduzir as operações de segurança, a gestão de vulnerabilidades e o trabalho de garantia e reportar o seu desempenho.", "Manter o registro de riscos cibernéticos e garantir que os riscos aos serviços clínicos sejam avaliados e tenham responsável.", "Escrever e manter políticas e padrões de segurança e verificar se são cumpridos.", "Liderar a resposta a incidentes cibernéticos, trabalhando com a gestão de incidentes e com as lideranças clínicas e operacionais.", "Conduzir o treinamento de conscientização em segurança e exercícios de phishing para todas as equipes, inclusive as clínicas.", "Chefiar analistas e profissionais de engenharia de segurança." ], "qualifications": [ "Ampla experiência em cibersegurança, incluindo resposta a incidentes e gestão de riscos, em nível equivalente ao de mestrado.", "Uma certificação profissional de segurança reconhecida, ou experiência equivalente." ], "skills": [ { "id": "pcf:cyber-security-governance", "slug": "pcf-cyber-security-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:cyber-risk-management", "slug": "pcf-cyber-risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:cyber-incident-management", "slug": "pcf-cyber-incident-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:changing-security-culture", "slug": "pcf-changing-security-culture", "level": "working", "levelNumber": 2 }, { "id": "security-operations", "slug": "security-operations", "level": "practitioner", "levelNumber": 3 }, { "id": "vulnerability-management", "slug": "vulnerability-management", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 566, "jobEvaluationNotes": "O esforço mental e o emocional refletem a liderança da resposta a incidentes cibernéticos sob pressão, muitas vezes fora do horário comercial, quando o cuidado dos pacientes pode estar em risco.", "selfAssessmentFile": "cyber-security-manager--band-8a--cyber-security-manager.tsv" }, { "id": "senior-cyber-security-manager", "slug": "gerente-de-cibersegurança-sênior", "title": "Gerente de cibersegurança sênior", "band": "8b", "summary": "Uma pessoa gerente de cibersegurança sênior lidera a cibersegurança em várias equipes, gere a garantia em relação às normas setoriais e conduz o programa de melhoria da segurança da organização.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar as equipes de cibersegurança de operações, engenharia e garantia.", "Conduzir o programa de melhoria da cibersegurança da organização e gerir seu orçamento.", "Gerir a garantia em relação às normas setoriais de cibersegurança e aos controles da ISO/IEC 27001 e preparar evidências para auditorias.", "Liderar a resposta a grandes incidentes cibernéticos e planejar e testar a recuperação com as lideranças de continuidade de negócios e clínicas.", "Avaliar a segurança de fornecedores e de serviços compartilhados e acordar requisitos de segurança nos contratos.", "Aconselhar os comitês de programa sobre os riscos de segurança de novos serviços clínicos e digitais." ], "qualifications": [ "Ampla experiência na liderança de equipes de cibersegurança em uma organização complexa.", "Uma certificação profissional de segurança reconhecida, ou experiência equivalente." ], "skills": [ { "id": "pcf:cyber-security-governance", "slug": "pcf-cyber-security-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:cyber-risk-management", "slug": "pcf-cyber-risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:cyber-incident-management", "slug": "pcf-cyber-incident-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:changing-security-culture", "slug": "pcf-changing-security-culture", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategic-cyber-security-planning", "slug": "pcf-strategic-cyber-security-planning", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "4", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 606, "jobEvaluationNotes": "O esforço mental e o emocional refletem a liderança da resposta a grandes incidentes cibernéticos, que podem durar dias ou semanas e ameaçar o cuidado dos pacientes.", "selfAssessmentFile": "cyber-security-manager--band-8b--senior-cyber-security-manager.tsv" }, { "id": "head-of-cyber-security", "slug": "chefia-de-cibersegurança", "title": "Chefia de cibersegurança", "band": "8c", "summary": "Uma pessoa na chefia de cibersegurança define a estratégia de cibersegurança da organização e responde por sua gestão de riscos cibernéticos, suas operações de segurança e sua resposta a grandes incidentes.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Definir a estratégia de cibersegurança, em linha com as estratégias digital e clínica da organização.", "Aconselhar o conselho de administração e a equipe executiva sobre risco cibernético, apetite de risco e investimento.", "Liderar a resposta da organização a grandes incidentes cibernéticos, incluindo a comunicação com reguladores, parceiros e o público.", "Construir uma cultura de segurança em que todas as pessoas, inclusive os clínicos, compreendam as ameaças e as comuniquem.", "Representar a organização em redes de cibersegurança da saúde e perante organizações parceiras.", "Liderar e desenvolver a função de cibersegurança e gerir seu orçamento." ], "qualifications": [ "Ampla experiência na liderança da cibersegurança de uma organização grande, incluindo a resposta a grandes incidentes." ], "skills": [ { "id": "pcf:strategic-cyber-security-planning", "slug": "pcf-strategic-cyber-security-planning", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:cyber-security-governance", "slug": "pcf-cyber-security-governance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:cyber-risk-management", "slug": "pcf-cyber-risk-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:cyber-incident-management", "slug": "pcf-cyber-incident-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:changing-security-culture", "slug": "pcf-changing-security-culture", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 646, "jobEvaluationNotes": "", "selfAssessmentFile": "cyber-security-manager--band-8c--head-of-cyber-security.tsv" }, { "id": "chief-information-security-officer", "slug": "direção-de-segurança-da-informação", "title": "Direção de segurança da informação", "band": "8d", "summary": "Uma pessoa na direção de segurança da informação tem responsabilidade corporativa pela cibersegurança em toda a organização e, muitas vezes, em organizações parceiras que compartilham seus serviços.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Ter a responsabilidade corporativa pela cibersegurança e reportá-la ao conselho de administração.", "Definir com o conselho o apetite ao risco de segurança e garantir que ele oriente as decisões em toda a organização.", "Liderar a cibersegurança em serviços compartilhados e organizações parceiras, quando a organização os presta.", "Dirigir a resposta da organização aos incidentes cibernéticos mais graves, trabalhando com a equipe executiva e as autoridades competentes.", "Dar forma à prática de cibersegurança no setor de saúde e de cuidados, trabalhando com parceiros e órgãos setoriais.", "Liderar a função de segurança e administrar orçamentos em vários serviços." ], "qualifications": [ "Ampla experiência na liderança da cibersegurança em nível de conselho ou para várias organizações." ], "skills": [ { "id": "pcf:strategic-cyber-security-planning", "slug": "pcf-strategic-cyber-security-planning", "level": "expert", "levelNumber": 4 }, { "id": "pcf:cyber-security-governance", "slug": "pcf-cyber-security-governance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:cyber-risk-management", "slug": "pcf-cyber-risk-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:cyber-incident-management", "slug": "pcf-cyber-incident-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:changing-security-culture", "slug": "pcf-changing-security-culture", "level": "expert", "levelNumber": 4 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "5", "people": "5", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 716, "jobEvaluationNotes": "Este nível se aplica a organizações maiores ou que prestam serviços digitais compartilhados a parceiros. Organizações menores costumam ter uma chefia de cibersegurança na Faixa 8c como sua função de segurança mais sênior.", "selfAssessmentFile": "cyber-security-manager--band-8d--chief-information-security-officer.tsv" } ], "sources": [] }, { "id": "quality-assurance-test-analyst", "slug": "analista-de-testes-e-garantia-da-qualidade", "title": "Analista de testes e garantia da qualidade", "family": "quality-assurance-testing", "summary": "Os analistas de testes e garantia da qualidade verificam se os serviços de saúde digital da organização fazem o que pacientes, profissionais clínicos e equipes de cuidados precisam, com segurança e confiabilidade. Analisam requisitos e projetos para encontrar riscos cedo, projetam e executam testes funcionais e não funcionais e comunicam os defeitos com clareza. Na saúde, isso inclui testar fluxos de trabalho clínicos, a exatidão dos dados e os controles que protegem os pacientes de danos.", "healthContext": [ "Defeitos em sistemas clínicos podem prejudicar pacientes, por exemplo com uma dose errada de medicamento, um resultado perdido ou um prontuário exibido para o paciente errado, por isso os testes são priorizados pelo risco clínico.", "Os testes fornecem evidências para os dossiês de segurança clínica e os registros de perigos, por isso os planos de teste são rastreados até os perigos identificados e seus controles.", "Os dados de teste nunca devem expor pacientes reais, por isso os analistas usam dados de teste sintéticos ou devidamente desidentificados.", "Muitos serviços trocam dados com outros sistemas de saúde e de cuidados, por isso os testes verificam as mensagens em relação a padrões como o HL7 FHIR e o significado dos códigos clínicos.", "Os usuários incluem clínicos sob pressão de tempo, pacientes com uma grande variedade de necessidades e usuários de tecnologia assistiva, por isso importam os testes de usabilidade e de acessibilidade." ], "pcfRole": { "name": "Quality assurance test analyst", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/quality-assurance-test-analyst/", "description": "A quality assurance test analyst interprets testing needs, creating and executing appropriate tests to ensure quality and alignment with requirements.\n\nIn this role, you will:\n- plan, design and execute tests\n- apply testing techniques and standards to learn about systems and mitigate risk\n- analyse artefacts and prototypes\n- test outcomes and record defects\n- seek to improve testing practices to enhance quality and reliability\n- recommend testing approaches", "family": "Quality assurance testing (QAT)" }, "esco": [ "0ab5c12c-c1c1-4772-8345-aa287d0e391d" ], "levels": [ { "id": "associate-quality-assurance-test-analyst", "slug": "analista-de-testes-e-garantia-da-qualidade-associado", "title": "Analista de testes e garantia da qualidade associado", "band": "4", "summary": "", "pcfLevel": "Associate quality assurance test analyst", "pcfLevelDescription": "An associate quality assurance test analyst works with other test professionals to learn quality assurance testing and analysis techniques.\n\nAt this role level, you will:\n- follow and apply test approaches, plans and strategies, under supervision\n- analyse artefacts, such as user stories, prototypes, processes and designs, with support\n- use basic functional and non-functional testing techniques\n- increase your understanding of how to design and execute basic tests, develop reports, record outcomes and support the resolution of defects", "civilServiceGrades": "EO", "responsibilities": [ "Executar roteiros de teste de fluxos de trabalho clínicos e administrativos sob supervisão, registrando os resultados com exatidão.", "Abrir relatórios de defeito claros, incluindo as etapas, os dados e as telas envolvidos.", "Usar dados de teste sintéticos e nunca usar dados reais de pacientes em ambientes de teste.", "Aprender as abordagens de teste, as ferramentas e o processo de segurança clínica da equipe.", "Participar das cerimônias da equipe, como reuniões diárias, planejamento e retrospectivas." ], "qualifications": [ "Boas habilidades analíticas e de escrita e alguma experiência em testes ou em trabalho com sistemas digitais, ou equivalente." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:designing-and-executing-tests", "slug": "pcf-designing-and-executing-tests", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:managing-reporting-and-resolving-defects", "slug": "pcf-managing-reporting-and-resolving-defects", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:test-analysis", "slug": "pcf-test-analysis", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:test-and-quality-planning", "slug": "pcf-test-and-quality-planning", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:test-engineering", "slug": "pcf-test-engineering", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "3", "research": "2", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 275, "jobEvaluationNotes": "", "selfAssessmentFile": "quality-assurance-test-analyst--band-4--associate-quality-assurance-test-analyst.tsv" }, { "id": "quality-assurance-test-analyst", "slug": "analista-de-testes-e-garantia-da-qualidade", "title": "Analista de testes e garantia da qualidade", "band": "5", "summary": "", "pcfLevel": "Quality assurance test analyst", "pcfLevelDescription": "A quality assurance test analyst designs and executes appropriate functional and non-functional tests. They apply multiple testing techniques to inform the approach to mitigate risk.\n\nAt this role level, you will:\n- apply the most appropriate test approaches and plans based on risk\n- analyse artefacts, such as user stories, prototypes, processes and designs\n- determine what to test following an agreed approach\n- ensure test coverage aligns with business risk\n- follow appropriate standards to mitigate risk early\n- execute tests, develop reports, record outcomes and support the resolution of defects", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Analisar histórias de usuário, projetos e fluxos de trabalho clínicos para decidir o que testar, com base no risco para pacientes e serviços.", "Projetar e executar testes funcionais, de acessibilidade e de usabilidade, incluindo cenários clínicos de ponta a ponta.", "Rastrear os testes até os perigos e os controles de segurança e fornecer evidências de teste para os dossiês de segurança clínica.", "Conferir os dados exibidos aos usuários com os sistemas de origem e os códigos clínicos acordados.", "Criar e manter dados de teste sintéticos realistas.", "Acompanhar os defeitos até a resolução e retestar as correções." ], "qualifications": [ "Experiência no projeto e na execução de testes de serviços digitais, ou equivalente." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-and-executing-tests", "slug": "pcf-designing-and-executing-tests", "level": "working", "levelNumber": 2 }, { "id": "pcf:managing-reporting-and-resolving-defects", "slug": "pcf-managing-reporting-and-resolving-defects", "level": "working", "levelNumber": 2 }, { "id": "pcf:test-analysis", "slug": "pcf-test-analysis", "level": "working", "levelNumber": 2 }, { "id": "pcf:test-and-quality-planning", "slug": "pcf-test-and-quality-planning", "level": "working", "levelNumber": 2 }, { "id": "pcf:test-engineering", "slug": "pcf-test-engineering", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "3", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 327, "jobEvaluationNotes": "O UK GDaD PCF sugere HEO ou SEO tanto para este nível quanto para o nível sênior, o que coloca ambos na Faixa 6. Esta referência coloca este nível na Faixa 5 e o nível sênior na Faixa 6, para que os dois níveis fiquem em faixas diferentes.", "selfAssessmentFile": "quality-assurance-test-analyst--band-5--quality-assurance-test-analyst.tsv" }, { "id": "senior-quality-assurance-test-analyst", "slug": "analista-de-testes-e-garantia-da-qualidade-sênior", "title": "Analista de testes e garantia da qualidade sênior", "band": "6", "summary": "", "pcfLevel": "Senior quality assurance test analyst", "pcfLevelDescription": "A senior quality assurance test analyst influences and guides others in test analysis, coordinating quality assurance activities in a defined area. They assess the business impact of testing outcomes and use insights to improve quality assurance processes.\n\nAt this role level, you will:\n- use the most appropriate tools and techniques to analyse artefacts such as products, services, processes and change, to identify risks early\n- work with others to support teams in developing approaches, plans and strategy, considering environments, data, tools and resources\n- communicate chosen approaches, tools, techniques and outcomes to stakeholders\n- guide others in quality assurance tools and techniques\n- contribute to, and enable others to follow, quality assurance and testing standards", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Coordenar a garantia da qualidade de um produto ou área, acordando abordagens de teste, ambientes, dados e ferramentas.", "Identificar cedo os riscos clínicos e operacionais revisando requisitos, projetos e mudanças com clínicos e equipes de produto.", "Planejar e liderar os testes de aceitação pelo usuário com clínicos e equipes de cuidados.", "Reportar os resultados dos testes e os riscos residuais aos responsáveis pelo produto e pela segurança clínica, para que possam decidir sobre as liberações.", "Orientar outros analistas de testes e ajudá-los a seguir as normas de teste e de segurança clínica." ], "qualifications": [ "Experiência substancial em análise de testes, inclusive em ambientes complexos ou regulamentados, ou equivalente." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-and-executing-tests", "slug": "pcf-designing-and-executing-tests", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:managing-reporting-and-resolving-defects", "slug": "pcf-managing-reporting-and-resolving-defects", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:test-analysis", "slug": "pcf-test-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:test-and-quality-planning", "slug": "pcf-test-and-quality-planning", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:test-engineering", "slug": "pcf-test-engineering", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "pcf:business-and-user-acceptance-testing", "slug": "pcf-business-and-user-acceptance-testing", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "2", "information-resources": "3", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 404, "jobEvaluationNotes": "", "selfAssessmentFile": "quality-assurance-test-analyst--band-6--senior-quality-assurance-test-analyst.tsv" }, { "id": "lead-quality-assurance-test-analyst", "slug": "analista-de-testes-e-garantia-da-qualidade-líder", "title": "Analista de testes e garantia da qualidade líder", "band": "8a", "summary": "", "pcfLevel": "Lead quality assurance test analyst", "pcfLevelDescription": "A lead quality assurance test analyst sets the strategy for test analysis and influences test analysis practices across a broad area. They develop, monitor and evaluate test analysis standards and methods, and make strategic decisions that improve test analysis in the organisation.\n\nAt this role level, you will:\n- lead on setting standards and good practices across the test analysis community\n- lead and guide teams across the organisation in test analysis\n- define and implement test strategies\n- mentor and coach other quality assurance test analysts\n- negotiate and escalate major risks, issues and defects", "civilServiceGrades": "G7/G6", "responsibilities": [ "Definir padrões e boas práticas de análise de testes em toda a organização, incluindo testes baseados em risco de sistemas clínicos.", "Definir estratégias de teste para grandes programas, como mudanças no prontuário eletrônico do paciente ou novos serviços voltados a pacientes.", "Garantir que os testes produzam as evidências necessárias para os dossiês de segurança clínica e, quando for o caso, para os arquivos técnicos de dispositivos médicos.", "Negociar e escalar grandes riscos, problemas e defeitos com lideranças seniores de produto, clínicas e de fornecedores.", "Orientar e acompanhar analistas de testes e liderar a comunidade de análise de testes." ], "qualifications": [ "Ampla experiência na liderança da análise de testes de serviços complexos." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-and-executing-tests", "slug": "pcf-designing-and-executing-tests", "level": "expert", "levelNumber": 4 }, { "id": "pcf:managing-reporting-and-resolving-defects", "slug": "pcf-managing-reporting-and-resolving-defects", "level": "expert", "levelNumber": 4 }, { "id": "pcf:test-analysis", "slug": "pcf-test-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:test-and-quality-planning", "slug": "pcf-test-and-quality-planning", "level": "expert", "levelNumber": 4 }, { "id": "pcf:test-engineering", "slug": "pcf-test-engineering", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "1", "people": "3", "information-resources": "4", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 543, "jobEvaluationNotes": "O UK GDaD PCF sugere G7 ou G6 para este nível, o que corresponde à Faixa 8b. Esta referência o coloca na Faixa 8a, no mesmo nível do profissional de engenharia de testes líder, porque lidera uma disciplina de teste, e não todos os testes; a chefia de testes está na Faixa 8c.", "selfAssessmentFile": "quality-assurance-test-analyst--band-8a--lead-quality-assurance-test-analyst.tsv" } ], "sources": [] }, { "id": "test-engineer", "slug": "profissional-de-engenharia-de-testes", "title": "Profissional de engenharia de testes", "family": "quality-assurance-testing", "summary": "Os profissionais de engenharia de testes constroem os testes automatizados, as ferramentas e as estruturas que permitem às equipes testar os serviços de saúde digital da organização com rapidez e frequência. Escrevem código para testar funções, integrações, desempenho, segurança e resiliência e incorporam os testes aos pipelines de entrega, para que as mudanças em sistemas clínicos e voltados a pacientes possam ser liberadas com segurança.", "healthContext": [ "Os sistemas clínicos são críticos à segurança, por isso os testes automatizados de regressão protegem os controles de segurança registrados nos registros de perigos e são guardados como evidência para os dossiês de segurança.", "As integrações com outros sistemas de saúde e de cuidados precisam de testes automatizados em relação a padrões como o HL7 FHIR e o HL7 versão 2, muitas vezes com sistemas parceiros simulados.", "Os serviços clínicos funcionam o dia todo e têm picos em horários previsíveis, por isso os testes de desempenho e de resiliência modelam a demanda clínica real.", "Os ambientes de teste não devem conter dados reais de pacientes, por isso as pessoas engenheiras geram dados sintéticos realistas, incluindo casos clínicos raros e extremos.", "O software regulamentado como dispositivo médico exige testes rastreáveis e repetíveis como parte de seu ciclo de vida, conforme normas como a IEC 62304." ], "pcfRole": { "name": "Test engineer", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/test-engineer/", "description": "A test engineer designs, builds, automates and executes comprehensive, robust and maintainable test suites. They apply test engineering standards, perform exploratory testing and use diverse techniques to identify risks and improve testing efficiency and quality.\n\nIn this role you will:\n- maintain automated tests in continuous integration, continuous delivery (CI/CD) pipelines\n- use, develop and standardise reusable frameworks and tools following engineering practices and standards\n- analyse and test artefacts such as products, services and business processes\n- promote quality considerations throughout the development life cycle\n- support the resolution of technical issues", "family": "Quality assurance testing (QAT)" }, "esco": [ "106f79e4-6264-45f1-9e7a-297435cd684b" ], "levels": [ { "id": "associate-test-engineer", "slug": "profissional-de-engenharia-de-testes-associado", "title": "Profissional de engenharia de testes associado", "band": "4", "summary": "", "pcfLevel": "Associate test engineer", "pcfLevelDescription": "An associate test engineer works closely with other test professionals to learn test engineering activities and techniques.\n\nAt this role level, you will:\n- contribute to and maintain technical test suites under supervision\n- follow engineering practices and standards to apply test approaches, plans and strategies under supervision\n- analyse artefacts such as user stories, prototypes, processes and designs with support\n- support the development of reports, recording of outcomes and resolution of defects\n- understand the technical tooling and engineering approach to design and execute tests", "civilServiceGrades": "EO", "responsibilities": [ "Escrever e manter testes automatizados simples, sob supervisão, seguindo os padrões de engenharia da equipe.", "Executar testes automatizados e manuais e registrar os resultados com exatidão.", "Ajudar a investigar e comunicar defeitos, inclusive em integrações com sistemas clínicos.", "Usar dados de teste sintéticos e seguir as regras de governança da informação nos ambientes de teste.", "Aprender as ferramentas de teste, as práticas de código e o processo de segurança clínica da equipe." ], "qualifications": [ "Alguma experiência em programação ou testes, ou matrícula em uma aprendizagem profissional pertinente, ou equivalente." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:designing-and-executing-tests", "slug": "pcf-designing-and-executing-tests", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:managing-reporting-and-resolving-defects", "slug": "pcf-managing-reporting-and-resolving-defects", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:test-analysis", "slug": "pcf-test-analysis", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:test-and-quality-planning", "slug": "pcf-test-and-quality-planning", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:test-engineering", "slug": "pcf-test-engineering", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "3", "research": "2", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 275, "jobEvaluationNotes": "", "selfAssessmentFile": "test-engineer--band-4--associate-test-engineer.tsv" }, { "id": "test-engineer", "slug": "profissional-de-engenharia-de-testes", "title": "Profissional de engenharia de testes", "band": "6", "summary": "", "pcfLevel": "Test engineer", "pcfLevelDescription": "A test engineer develops solutions to enable more efficient testing. They follow engineering standards to design and execute appropriate technical tests.\n\nAt this role level, you will:\n- determine test scope and estimate the effort required\n- select and use the most appropriate test approaches and techniques to mitigate risk\n- use technical tooling and engineering approaches to design and execute tests\n- develop and maintain technical test suites\n- develop reports, record outcomes and support the resolution of defects\n- contribute to and follow engineering practices and standards", "civilServiceGrades": "HEO/SEO", "responsibilities": [ "Projetar e construir testes automatizados funcionais, de integração e de API para serviços clínicos e voltados a pacientes.", "Construir testes que verifiquem mensagens em relação a perfis HL7 FHIR e outras especificações de interoperabilidade.", "Gerar dados sintéticos de pacientes que cubram casos clínicos realistas e extremos.", "Incluir testes nos pipelines de entrega para que as verificações relacionadas à segurança sejam executadas em cada mudança.", "Estimar o esforço de teste, reportar os resultados e apoiar a resolução de defeitos." ], "qualifications": [ "Graduação em computação ou em área afim, ou experiência equivalente.", "Experiência na construção de testes automatizados." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "working", "levelNumber": 2 }, { "id": "pcf:designing-and-executing-tests", "slug": "pcf-designing-and-executing-tests", "level": "working", "levelNumber": 2 }, { "id": "pcf:managing-reporting-and-resolving-defects", "slug": "pcf-managing-reporting-and-resolving-defects", "level": "working", "levelNumber": 2 }, { "id": "pcf:test-analysis", "slug": "pcf-test-analysis", "level": "working", "levelNumber": 2 }, { "id": "pcf:test-and-quality-planning", "slug": "pcf-test-and-quality-planning", "level": "working", "levelNumber": 2 }, { "id": "pcf:test-engineering", "slug": "pcf-test-engineering", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "1", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 411, "jobEvaluationNotes": "", "selfAssessmentFile": "test-engineer--band-6--test-engineer.tsv" }, { "id": "senior-test-engineer", "slug": "profissional-de-engenharia-de-testes-sênior", "title": "Profissional de engenharia de testes sênior", "band": "7", "summary": "", "pcfLevel": "Senior test engineer", "pcfLevelDescription": "A senior test engineer is responsible for test engineering in their area. They influence, coach and guide others in test engineering, sharing best practice and standards.\n\nAt this role level, you will:\n- select, use and guide others in using the most appropriate technical tooling, engineering approaches, test types and techniques to identify and address risks early\n- extend, standardise and build reusable frameworks and tools that support testing\n- communicate and document chosen approaches, tools, techniques and outcomes to the team and appropriate stakeholders\n- contribute to and agree engineering standards", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Liderar a engenharia de testes de uma área, escolhendo ferramentas, estruturas e tipos de teste que tratem cedo seus riscos.", "Construir estruturas de teste e simuladores reutilizáveis para sistemas clínicos e integrações de parceiros.", "Planejar e executar testes de desempenho, de carga e de resiliência com base na demanda clínica real.", "Garantir que os testes automatizados sejam rastreados até os perigos e os controles de segurança e produzam evidências para os dossiês de segurança.", "Orientar e acompanhar outros profissionais de engenharia de testes e acordar padrões de engenharia com pessoas desenvolvedoras." ], "qualifications": [ "Experiência substancial em engenharia de testes, em nível equivalente ao de mestrado." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:designing-and-executing-tests", "slug": "pcf-designing-and-executing-tests", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:managing-reporting-and-resolving-defects", "slug": "pcf-managing-reporting-and-resolving-defects", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:test-analysis", "slug": "pcf-test-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:test-and-quality-planning", "slug": "pcf-test-and-quality-planning", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:test-engineering", "slug": "pcf-test-engineering", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "7", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "2", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 477, "jobEvaluationNotes": "", "selfAssessmentFile": "test-engineer--band-7--senior-test-engineer.tsv" }, { "id": "lead-test-engineer", "slug": "profissional-de-engenharia-de-testes-líder", "title": "Profissional de engenharia de testes líder", "band": "8a", "summary": "", "pcfLevel": "Lead test engineer", "pcfLevelDescription": "A lead test engineer sets the strategy for test engineering and influences test engineering practices across a broad area. They develop, monitor and evaluate quality engineering standards, and make strategic improvements to quality engineering in the organisation.\n\nAt this role level, you will:\n- lead a broad area in technical tooling, engineering approaches and test types and techniques to address risks early\n- define engineering standards, enabling others to follow them\n- lead and guide teams in quality engineering strategies and practices\n- lead and guide test engineers\n- escalate risks to senior stakeholders\n- lead and implement continuous testing, identifying opportunities to test earlier", "civilServiceGrades": "SEO/G7/G6", "responsibilities": [ "Definir a estratégia e os padrões de engenharia de testes em uma ampla área, incluindo testes contínuos nos pipelines de entrega.", "Liderar e orientar profissionais e equipes de engenharia de testes na prática de engenharia da qualidade.", "Garantir que os testes de software regulamentado e crítico à segurança cumpram as normas exigidas e sejam rastreáveis.", "Escalar riscos de qualidade e de segurança a lideranças seniores de produto, clínicas e de fornecedores.", "Encontrar oportunidades de testar mais cedo e com mais frequência e medir o efeito sobre a qualidade." ], "qualifications": [ "Ampla experiência na liderança da engenharia de testes de serviços complexos." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-and-executing-tests", "slug": "pcf-designing-and-executing-tests", "level": "expert", "levelNumber": 4 }, { "id": "pcf:managing-reporting-and-resolving-defects", "slug": "pcf-managing-reporting-and-resolving-defects", "level": "expert", "levelNumber": 4 }, { "id": "pcf:test-analysis", "slug": "pcf-test-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:test-and-quality-planning", "slug": "pcf-test-and-quality-planning", "level": "expert", "levelNumber": 4 }, { "id": "pcf:test-engineering", "slug": "pcf-test-engineering", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "1", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 553, "jobEvaluationNotes": "O UK GDaD PCF sugere de SEO a G6 para este nível, o que corresponde à Faixa 7, a mesma do profissional de engenharia de testes sênior. Esta referência o coloca na Faixa 8a, porque define a estratégia e os padrões de engenharia de testes em uma ampla área.", "selfAssessmentFile": "test-engineer--band-8a--lead-test-engineer.tsv" } ], "sources": [] }, { "id": "test-manager", "slug": "gerente-de-testes", "title": "Gerente de testes", "family": "quality-assurance-testing", "summary": "Os gerentes de testes planejam, lideram e dão garantia aos testes dos serviços e programas de saúde digital da organização. Decidem quanto teste é necessário e de que tipo, gerem equipes de teste, ambientes e fornecedores e dizem com clareza a quem decide quais riscos permanecem antes de um serviço entrar em operação. Na saúde, isso inclui garantir que os testes apoiem o dossiê de segurança clínica e os requisitos regulatórios.", "healthContext": [ "As decisões de entrada em operação de sistemas clínicos dependem das evidências de teste e dos riscos residuais, que os gerentes de testes reportam aos responsáveis pelo produto, aos responsáveis pela segurança clínica e aos comitês de programa.", "Grandes mudanças, como atualizações do prontuário eletrônico do paciente, exigem testes em muitos departamentos, sistemas e fornecedores e, muitas vezes, tempo das equipes clínicas para os testes de aceitação.", "Os testes devem se encaixar nos serviços clínicos, por exemplo planejando testes de migração e ensaios gerais para reduzir a perturbação ao cuidado dos pacientes.", "O software regulamentado e as mudanças críticas à segurança exigem testes que cumpram normas como a IEC 62304 e o processo de gestão de riscos clínicos da organização." ], "pcfRole": { "name": "Test manager", "url": "https://understand-digital-data-roles-skills.service.gov.uk/role/test-manager/", "description": "A test manager is responsible for planning, monitoring and documenting testing. They implement a test strategy to ensure quality principles are delivered on time and within budget.\n\nIn this role, you will:\n- create and implement test plans and approaches to mitigate risk\n- monitor and control test activities, ensuring compliance with standards\n- communicate risks and assess and report timely test status’ to stakeholders\n- define metrics for monitoring and controlling test activities\n- provide direction on complex testing issues, outlining and influencing delivery of projects and programmes\n- identify opportunities for continuous improvement\n- lead and support teams, providing coaching in good testing practices", "family": "Quality assurance testing (QAT)" }, "esco": [ "a28dff76-74df-46ee-929f-d1fffbb63cd7" ], "levels": [ { "id": "test-manager", "slug": "gerente-de-testes", "title": "Gerente de testes", "band": "7", "summary": "", "pcfLevel": "Test manager", "pcfLevelDescription": "A test manager works with a team to create appropriate test approaches and plans, considering environments, data, tools, resources, timelines, requirements and risk. They contribute to test strategies and identify opportunities for continuous improvement.\n\nAt this role level, you will:\n- lead and support a team in testing activities\n- determine and apply appropriate test types, techniques and standards to mitigate risk early\n- manage, maintain and continuously improve test activities, ensuring compliance with regulatory and organisational standards\n- identify and communicate risks\n- oversee the reporting and recording of outcomes, including defects\n- contribute to and agree testing standards, and enable others to follow them", "civilServiceGrades": "SEO/G7", "responsibilities": [ "Liderar o planejamento de testes de um produto ou programa, abrangendo ambientes, dados, ferramentas, recursos, prazos e risco clínico.", "Planejar os testes de aceitação pelo usuário com as lideranças clínicas e operacionais e garantir o tempo dos clínicos para participar.", "Gerir uma equipe de analistas e profissionais de engenharia de testes, incluindo testadores de fornecedores.", "Garantir que os testes cumpram os requisitos de segurança clínica, de governança da informação e regulatórios.", "Reportar o progresso dos testes, os defeitos e os riscos residuais aos responsáveis pelo produto, aos responsáveis pela segurança clínica e aos comitês de programa.", "Melhorar os processos de teste e acordar padrões de teste com as equipes de entrega." ], "qualifications": [ "Experiência substancial na gestão de testes de serviços digitais complexos, em nível equivalente ao de mestrado." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-and-executing-tests", "slug": "pcf-designing-and-executing-tests", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:managing-reporting-and-resolving-defects", "slug": "pcf-managing-reporting-and-resolving-defects", "level": "expert", "levelNumber": 4 }, { "id": "pcf:test-analysis", "slug": "pcf-test-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:test-and-quality-planning", "slug": "pcf-test-and-quality-planning", "level": "expert", "levelNumber": 4 }, { "id": "pcf:test-engineering", "slug": "pcf-test-engineering", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-data-interoperability", "slug": "health-data-interoperability", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "4", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "3", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 499, "jobEvaluationNotes": "", "selfAssessmentFile": "test-manager--band-7--test-manager.tsv" }, { "id": "head-of-test", "slug": "chefia-de-testes", "title": "Chefia de testes", "band": "8c", "summary": "", "pcfLevel": "Head of test", "pcfLevelDescription": "A head of test sets the strategy for test quality and influences testing practices across a broad area. They develop, monitor and evaluate testing standards, practices, methods and specifications, and make strategic decisions that improve testing in an organisation.\n\nAt this role level, you will:\n- lead and influence testing activities to ensure the organisation implements quality test frameworks\n- select and guide the implementation of testing tools and technologies\n- define good practices, standards and ways of working, continuously improving testing capability\n- escalate risks to senior stakeholders\n- contribute to cross-government test communities to improve test practices\n- lead the organisation in adhering to test industry compliance and regulatory standards", "civilServiceGrades": "G6", "responsibilities": [ "Definir a estratégia, os padrões e as estruturas de teste da organização para os serviços de saúde digital.", "Garantir que os testes da organização cumpram os requisitos de segurança clínica, de dispositivos médicos e outros requisitos regulatórios.", "Escolher ferramentas e tecnologias de teste e gerir o orçamento de testes e os contratos com fornecedores.", "Aconselhar a liderança sênior sobre os riscos de qualidade e de segurança antes de grandes liberações e decisões de entrada em operação.", "Liderar e desenvolver gerentes, analistas e profissionais de engenharia de testes e construir a capacidade de teste da organização." ], "qualifications": [ "Ampla experiência na liderança de testes em uma organização." ], "skills": [ { "id": "pcf:communicating-between-the-technical-and-non-technical", "slug": "pcf-communicating-between-the-technical-and-non-technical", "level": "expert", "levelNumber": 4 }, { "id": "pcf:designing-and-executing-tests", "slug": "pcf-designing-and-executing-tests", "level": "expert", "levelNumber": 4 }, { "id": "pcf:managing-reporting-and-resolving-defects", "slug": "pcf-managing-reporting-and-resolving-defects", "level": "expert", "levelNumber": 4 }, { "id": "pcf:test-analysis", "slug": "pcf-test-analysis", "level": "expert", "levelNumber": 4 }, { "id": "pcf:test-and-quality-planning", "slug": "pcf-test-and-quality-planning", "level": "expert", "levelNumber": 4 }, { "id": "pcf:test-engineering", "slug": "pcf-test-engineering", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "5", "research": "3", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 637, "jobEvaluationNotes": "", "selfAssessmentFile": "test-manager--band-8c--head-of-test.tsv" } ], "sources": [] }, { "id": "clinical-informatician", "slug": "especialista-em-informática-clínica", "title": "Especialista em informática clínica", "family": "clinical-informatics", "summary": "Os especialistas em informática clínica são clínicos registrados, como médicos, enfermeiros, farmacêuticos e profissionais de saúde aliados, que usam seu conhecimento clínico para dar forma aos serviços de saúde digital da organização. Garantem que os sistemas clínicos, os dados e o apoio à decisão se ajustem à forma como o cuidado é prestado, sejam seguros de usar e melhorem os resultados dos pacientes e a experiência de clínicos e equipes de cuidados.", "healthContext": [ "A função exige conhecimento clínico atual, por isso a maioria das vagas exige registro em um órgão profissional clínico e alguma prática clínica contínua.", "Os especialistas em informática clínica dão pareceres especializados sobre como os sistemas afetam o cuidado dos pacientes, por isso seu julgamento afeta diretamente a segurança dos pacientes.", "Trabalham em estreita colaboração com os responsáveis pela segurança clínica, contribuindo com conhecimento clínico para a identificação de perigos e para os dossiês de segurança.", "Bons dados clínicos dependem do uso consistente de terminologias clínicas como a SNOMED CT, por isso ajudam a projetar registros estruturados e o apoio à decisão.", "Atuam como ponte entre clínicos, equipes de cuidados e equipes digitais e muitas vezes lideram o engajamento clínico nas mudanças de sistemas." ], "pcfRole": null, "esco": [ "ef909843-97c6-4c48-8038-2e7aefdfcad5" ], "levels": [ { "id": "clinical-informatics-specialist", "slug": "especialista-em-informática-clínica", "title": "Especialista em informática clínica", "band": "6", "summary": "Traz conhecimento clínico ao projeto, à configuração, aos testes e à adoção de sistemas clínicos, trabalhando em uma equipe de produto ou de programa sob a orientação de um especialista sênior em informática clínica.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Mapear fluxos de trabalho clínicos com clínicos e equipes de cuidados e transformá-los em requisitos claros.", "Projetar e testar o conteúdo do sistema, como formulários, conjuntos de solicitações e planos de cuidados, em relação a cenários clínicos.", "Participar de oficinas de perigos e dar pareceres clínicos sobre riscos e controles.", "Apoiar clínicos e equipes de cuidados a adotar novos sistemas com segurança, incluindo treinamento e apoio na entrada em operação.", "Verificar se os dados clínicos são registrados de forma consistente com as terminologias clínicas acordadas.", "Reunir feedback e dados sobre o uso do sistema e propor melhorias." ], "qualifications": [ "Registro vigente em um órgão profissional clínico, com experiência de prática clínica.", "Experiência no uso de sistemas clínicos na prática, ou experiência equivalente em mudança digital." ], "skills": [ { "id": "clin-professional-practice", "slug": "clin-professional-practice", "level": "working", "levelNumber": 2 }, { "id": "clinical-leadership-in-digital", "slug": "clinical-leadership-in-digital", "level": "working", "levelNumber": 2 }, { "id": "clin-clinical-systems-optimisation", "slug": "clin-clinical-systems-optimisation", "level": "working", "levelNumber": 2 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "working", "levelNumber": 2 }, { "id": "clin-human-factors", "slug": "clin-human-factors", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-focus", "slug": "pcf-user-focus", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "4", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 452, "jobEvaluationNotes": "O cuidado de pacientes é pontuado no nível 4 porque a função aconselha sobre o cuidado dos pacientes por meio do projeto de sistemas clínicos. O esforço emocional reflete a revisão regular de prontuários e incidentes clínicos.", "selfAssessmentFile": "clinical-informatician--band-6--clinical-informatics-specialist.tsv" }, { "id": "senior-clinical-informatician", "slug": "especialista-sênior-em-informática-clínica", "title": "Especialista sênior em informática clínica", "band": "7", "summary": "Lidera a contribuição clínica a um grande sistema clínico, produto ou programa, dando pareceres especializados sobre como os serviços digitais afetam o cuidado e a segurança dos pacientes.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar o projeto clínico de um grande sistema ou produto clínico, definindo padrões de conteúdo e de configuração.", "Dar pareceres especializados às equipes de produto sobre fluxos de trabalho clínicos, apoio à decisão e segurança.", "Trabalhar com o responsável pela segurança clínica para identificar perigos, acordar controles e fornecer evidências clínicas para os dossiês de segurança.", "Liderar o engajamento clínico e a adoção entre serviços, defendendo o uso seguro junto a seus pares clínicos.", "Planejar e realizar avaliações e auditorias clínicas do uso e dos benefícios dos sistemas.", "Orientar especialistas em informática clínica e clínicos novos no trabalho digital." ], "qualifications": [ "Registro vigente em um órgão profissional clínico, com experiência clínica substancial.", "Uma qualificação de pós-graduação em informática clínica ou em saúde, ou experiência equivalente." ], "skills": [ { "id": "clin-professional-practice", "slug": "clin-professional-practice", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-leadership-in-digital", "slug": "clinical-leadership-in-digital", "level": "practitioner", "levelNumber": 3 }, { "id": "clin-clinical-systems-optimisation", "slug": "clin-clinical-systems-optimisation", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "working", "levelNumber": 2 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "clin-human-factors", "slug": "clin-human-factors", "level": "practitioner", "levelNumber": 3 }, { "id": "clin-digital-health-evaluation", "slug": "clin-digital-health-evaluation", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "5", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "3", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 525, "jobEvaluationNotes": "O cuidado de pacientes é pontuado no nível 5 pelos pareceres especializados sobre o cuidado dos pacientes. A pesquisa está no nível 3 porque a avaliação e a auditoria clínica dos sistemas são parte principal da função.", "selfAssessmentFile": "clinical-informatician--band-7--senior-clinical-informatician.tsv" }, { "id": "lead-clinical-informatician", "slug": "especialista-líder-em-informática-clínica", "title": "Especialista líder em informática clínica", "band": "8a", "summary": "Lidera a informática clínica de um portfólio de sistemas clínicos ou de um ambiente de cuidado, define padrões clínicos de projeto e lidera uma equipe de especialistas em informática clínica.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Definir padrões e princípios clínicos de projeto para os sistemas clínicos de um portfólio.", "Liderar uma equipe de especialistas em informática clínica, definindo prioridades e apoiando seu desenvolvimento profissional.", "Aconselhar os comitês de programa e a liderança sênior sobre o risco, o benefício e as prioridades clínicas dos sistemas clínicos.", "Liderar as decisões clínicas sobre apoio à decisão, alertas e dados estruturados entre serviços.", "Construir redes de defensores clínicos e liderar o engajamento clínico em mudanças de grande escala.", "Encomendar e liderar avaliações e usar as evidências para dar forma ao roteiro." ], "qualifications": [ "Registro vigente em um órgão profissional clínico, com ampla experiência clínica.", "Uma qualificação de pós-graduação em informática clínica ou em saúde, ou experiência equivalente na liderança de trabalho de informática clínica." ], "skills": [ { "id": "clin-professional-practice", "slug": "clin-professional-practice", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-leadership-in-digital", "slug": "clinical-leadership-in-digital", "level": "practitioner", "levelNumber": 3 }, { "id": "clin-clinical-systems-optimisation", "slug": "clin-clinical-systems-optimisation", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "clin-human-factors", "slug": "clin-human-factors", "level": "practitioner", "levelNumber": 3 }, { "id": "clin-digital-health-evaluation", "slug": "clin-digital-health-evaluation", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "5", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 580, "jobEvaluationNotes": "", "selfAssessmentFile": "clinical-informatician--band-8a--lead-clinical-informatician.tsv" }, { "id": "head-of-clinical-informatics", "slug": "chefia-de-informática-clínica", "title": "Chefia de informática clínica", "band": "8c", "summary": "Lidera a função de informática clínica da organização e sua instância de decisão de projeto clínico, garantindo que todos os sistemas clínicos sejam projetados, adotados e melhorados com forte liderança clínica.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Definir a estratégia de informática clínica e liderar a instância de decisão de projeto clínico da organização.", "Liderar e desenvolver a função de informática clínica, incluindo seu plano de força de trabalho e seu orçamento.", "Dar pareceres altamente especializados à equipe executiva sobre o efeito do investimento digital no cuidado dos pacientes.", "Garantir que os sistemas clínicos cumpram os padrões de segurança clínica, de terminologia e de dados.", "Representar a organização perante parceiros de saúde e de cuidados, órgãos profissionais e redes acadêmicas.", "Liderar parcerias de pesquisa e avaliação para construir as evidências da saúde digital." ], "qualifications": [ "Registro vigente em um órgão profissional clínico, com ampla experiência clínica e de liderança.", "Mestrado em informática clínica ou em saúde, ou experiência equivalente na liderança da informática clínica em nível de organização." ], "skills": [ { "id": "clin-professional-practice", "slug": "clin-professional-practice", "level": "expert", "levelNumber": 4 }, { "id": "clinical-leadership-in-digital", "slug": "clinical-leadership-in-digital", "level": "expert", "levelNumber": 4 }, { "id": "clin-clinical-systems-optimisation", "slug": "clin-clinical-systems-optimisation", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-terminology", "slug": "clinical-terminology", "level": "practitioner", "levelNumber": 3 }, { "id": "clin-digital-health-evaluation", "slug": "clin-digital-health-evaluation", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "expert", "levelNumber": 4 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "6", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 663, "jobEvaluationNotes": "O cuidado de pacientes é pontuado no nível 6 pelos pareceres altamente especializados sobre o cuidado dos pacientes nos sistemas clínicos da organização.", "selfAssessmentFile": "clinical-informatician--band-8c--head-of-clinical-informatics.tsv" } ], "sources": [] }, { "id": "clinical-safety-officer", "slug": "responsável-pela-segurança-clínica", "title": "Responsável pela segurança clínica", "family": "clinical-informatics", "summary": "Os responsáveis pela segurança clínica são clínicos registrados que garantem que os sistemas de TI em saúde que a organização constrói, adquire e implanta sejam seguros para os pacientes. Conduzem o processo de gestão de riscos clínicos, lideram a identificação de perigos, são responsáveis pelos registros de perigos e escrevem e aprovam os relatórios dos dossiês de segurança clínica, usando normas de gestão de riscos clínicos como a ISO 14971 e a IEC 80001-1.", "healthContext": [ "A função deve ser exercida por um clínico registrado, para que os julgamentos de segurança se apoiem em conhecimento clínico atual e em responsabilização profissional.", "A TI em saúde pode prejudicar pacientes por informações erradas, ausentes, atrasadas ou enganosas, por isso a função avalia riscos que muitas vezes estão escondidos nos dados e nos fluxos de trabalho.", "O trabalho de segurança clínica acompanha toda a vida de um sistema, do projeto e da contratação à implantação, à mudança e à desativação.", "Alguns produtos também são regulamentados como dispositivos médicos, por isso a função trabalha com colegas regulatórios e de qualidade onde os dossiês de segurança e os arquivos do dispositivo se sobrepõem.", "Incidentes de segurança envolvendo TI em saúde podem causar danos graves, por isso a função investiga os incidentes e garante que as lições sejam aprendidas." ], "pcfRole": null, "esco": [ "ef909843-97c6-4c48-8038-2e7aefdfcad5", "779d13be-60b4-48f3-a339-fe483be96c7f" ], "levels": [ { "id": "clinical-safety-officer", "slug": "responsável-pela-segurança-clínica", "title": "Responsável pela segurança clínica", "band": "7", "summary": "Conduz o processo de gestão de riscos clínicos de um conjunto de produtos ou mudanças, liderando oficinas de perigos, mantendo registros de perigos e escrevendo relatórios de dossiê de segurança clínica para aprovação.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar oficinas de identificação de perigos com equipes de produto, clínicos e fornecedores.", "Avaliar riscos clínicos e acordar controles e depois verificar, por testes e evidências, se os controles funcionam.", "Escrever e manter registros de perigos e relatórios de dossiê de segurança clínica de produtos e mudanças.", "Revisar a documentação de segurança dos fornecedores dos sistemas que a organização adquire.", "Investigar incidentes de segurança envolvendo TI em saúde e recomendar melhorias.", "Aconselhar as equipes digitais sobre o processo de gestão de riscos clínicos e a segurança desde o projeto." ], "qualifications": [ "Registro vigente em um órgão profissional clínico, com experiência clínica substancial.", "Formação em gestão de riscos clínicos para TI em saúde, ou experiência equivalente." ], "skills": [ { "id": "clin-professional-practice", "slug": "clin-professional-practice", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "clin-human-factors", "slug": "clin-human-factors", "level": "working", "levelNumber": 2 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "working", "levelNumber": 2 }, { "id": "clinical-leadership-in-digital", "slug": "clinical-leadership-in-digital", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:enabling-and-informing-risk-based-decisions", "slug": "pcf-enabling-and-informing-risk-based-decisions", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "5", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 522, "jobEvaluationNotes": "O cuidado de pacientes é pontuado no nível 5 porque a função dá pareceres especializados sobre a segurança de sistemas usados no cuidado dos pacientes. O esforço mental reflete a concentração prolongada em documentação e evidências de segurança.", "selfAssessmentFile": "clinical-safety-officer--band-7--clinical-safety-officer.tsv" }, { "id": "senior-clinical-safety-officer", "slug": "responsável-sênior-pela-segurança-clínica", "title": "Responsável sênior pela segurança clínica", "band": "8a", "summary": "Lidera a segurança clínica de um grande programa ou de um portfólio de sistemas de alto risco, aprovando dossiês de segurança e orientando outros responsáveis pela segurança clínica.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar a gestão de riscos clínicos de sistemas de alto risco, como prontuários eletrônicos, prescrição e apoio à decisão.", "Aprovar registros de perigos e relatórios de dossiê de segurança clínica dentro da autoridade delegada.", "Aconselhar os comitês de programa sobre o risco clínico e se um sistema é seguro para entrar em operação.", "Liderar investigações de incidentes de segurança graves envolvendo TI em saúde.", "Orientar e conferir a qualidade do trabalho de responsáveis pela segurança clínica e de clínicos treinados em segurança.", "Ajudar a melhorar o sistema de gestão de riscos clínicos e os modelos da organização." ], "qualifications": [ "Registro vigente em um órgão profissional clínico, com ampla experiência clínica.", "Experiência substancial em gestão de riscos clínicos para TI em saúde." ], "skills": [ { "id": "clin-professional-practice", "slug": "clin-professional-practice", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "expert", "levelNumber": 4 }, { "id": "clin-human-factors", "slug": "clin-human-factors", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-leadership-in-digital", "slug": "clinical-leadership-in-digital", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:enabling-and-informing-risk-based-decisions", "slug": "pcf-enabling-and-informing-risk-based-decisions", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "3", "physical-skills": "2", "patient-care": "5", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 577, "jobEvaluationNotes": "", "selfAssessmentFile": "clinical-safety-officer--band-8a--senior-clinical-safety-officer.tsv" }, { "id": "head-of-clinical-safety", "slug": "chefia-de-segurança-clínica", "title": "Chefia de segurança clínica", "band": "8b", "summary": "É responsável pelo sistema de gestão de riscos clínicos da organização para TI em saúde, lidera a equipe de segurança clínica e dá ao conselho de administração a garantia de que seus serviços digitais são clinicamente seguros.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Ser responsável pelo sistema, pela política e pelos processos de gestão de riscos clínicos de toda a TI em saúde.", "Liderar e desenvolver a equipe de segurança clínica e a rede mais ampla de clínicos treinados em segurança.", "Dar garantia aos dossiês de segurança dos grandes sistemas e fazer a recomendação final de segurança clínica sobre a implantação.", "Liderar a resposta a incidentes de segurança graves envolvendo TI em saúde, inclusive com parceiros e fornecedores.", "Reportar ao conselho de administração e a seus comitês os riscos e a garantia de segurança clínica.", "Construir uma cultura de segurança clínica entre as equipes digitais, clínicas e de fornecedores." ], "qualifications": [ "Registro vigente em um órgão profissional clínico, com ampla experiência clínica e de liderança.", "Ampla experiência na liderança da gestão de riscos clínicos para TI em saúde em uma organização." ], "skills": [ { "id": "clin-professional-practice", "slug": "clin-professional-practice", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "expert", "levelNumber": 4 }, { "id": "clin-human-factors", "slug": "clin-human-factors", "level": "practitioner", "levelNumber": 3 }, { "id": "medical-device-regulation", "slug": "medical-device-regulation", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-leadership-in-digital", "slug": "clinical-leadership-in-digital", "level": "expert", "levelNumber": 4 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:enabling-and-informing-risk-based-decisions", "slug": "pcf-enabling-and-informing-risk-based-decisions", "level": "expert", "levelNumber": 4 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "6", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 619, "jobEvaluationNotes": "O cuidado de pacientes é pontuado no nível 6 porque a função responde pela segurança clínica da TI em saúde da organização. O esforço emocional reflete a revisão regular de incidentes com dano a pacientes.", "selfAssessmentFile": "clinical-safety-officer--band-8b--head-of-clinical-safety.tsv" } ], "sources": [] }, { "id": "chief-clinical-information-officer", "slug": "direção-de-informação-clínica", "title": "Direção de informação clínica", "family": "clinical-informatics", "summary": "A direção de informação clínica (CCIO) é a liderança clínica sênior do digital. Define a direção clínica dos serviços digitais da organização, lidera a informática clínica e a segurança clínica e garante que o investimento digital melhore o cuidado e a segurança dos pacientes e a vida profissional de clínicos e equipes de cuidados. Costuma ser exercida por clínicos em atividade que integram a equipe executiva ou a aconselham.", "healthContext": [ "A CCIO traz credibilidade clínica às decisões digitais, por isso a maioria das vagas exige um clínico registrado que ainda exerça alguma atividade clínica.", "É a voz sênior da segurança dos pacientes nos serviços digitais, trabalhando com a chefia de segurança clínica e as lideranças médicas e de enfermagem.", "Lidera os clínicos em mudanças de grande escala, como a substituição de um prontuário eletrônico, em que a adoção e a segurança dependem da liderança clínica.", "Ajuda a equilibrar a ambição digital com as realidades da carga de trabalho clínica, da força de trabalho e do risco." ], "pcfRole": null, "esco": [ "ef909843-97c6-4c48-8038-2e7aefdfcad5", "82f90e87-de92-4678-adae-61d3e5f7e1e4" ], "levels": [ { "id": "deputy-chief-clinical-information-officer", "slug": "direção-adjunta-de-informação-clínica", "title": "Direção adjunta de informação clínica", "band": "8d", "summary": "Lidera partes importantes da agenda digital clínica em nome da CCIO, como um ambiente de cuidado, um grupo profissional ou um grande programa de sistema clínico, e substitui a CCIO.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar a direção clínica de um grande programa, ambiente de cuidado ou grupo profissional.", "Liderar uma equipe de especialistas em informática clínica e lideranças clínicas, definindo prioridades e padrões.", "Aconselhar os comitês de programa e as lideranças executivas sobre o risco e o benefício clínicos do investimento digital.", "Presidir grupos de projeto clínico e de segurança e tomar decisões clínicas dentro da autoridade delegada.", "Construir redes de defensores clínicos e liderar o engajamento clínico em mudanças de grande escala.", "Substituir a CCIO em reuniões executivas e junto a organizações parceiras." ], "qualifications": [ "Registro vigente em um órgão profissional clínico, com ampla experiência clínica e de liderança clínica.", "Mestrado em informática clínica ou em saúde ou em liderança, ou experiência equivalente na liderança de mudanças digitais clínicas." ], "skills": [ { "id": "clin-professional-practice", "slug": "clin-professional-practice", "level": "expert", "levelNumber": 4 }, { "id": "clinical-leadership-in-digital", "slug": "clinical-leadership-in-digital", "level": "expert", "levelNumber": 4 }, { "id": "clin-clinical-systems-optimisation", "slug": "clin-clinical-systems-optimisation", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "practitioner", "levelNumber": 3 }, { "id": "clin-digital-health-evaluation", "slug": "clin-digital-health-evaluation", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "expert", "levelNumber": 4 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "6", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 701, "jobEvaluationNotes": "O cuidado de pacientes é pontuado no nível 6 pelos pareceres altamente especializados sobre o cuidado dos pacientes nos serviços digitais da organização.", "selfAssessmentFile": "chief-clinical-information-officer--band-8d--deputy-chief-clinical-information-officer.tsv" }, { "id": "chief-clinical-information-officer", "slug": "direção-de-informação-clínica", "title": "Direção de informação clínica", "band": "9", "summary": "A liderança clínica sênior do digital da organização, responsável pela direção clínica de seus serviços digitais e pela liderança da informática clínica, com influência corporativa sobre a segurança clínica.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Definir a estratégia clínica digital e garantir que ela apoie a estratégia clínica e de cuidados da organização.", "Aconselhar o conselho de administração e a equipe executiva sobre o risco, o benefício e a prioridade clínicos do investimento digital.", "Liderar a função de informática clínica e a instância de decisão de projeto clínico e supervisionar a segurança clínica da TI em saúde.", "Liderar as lideranças clínicas da organização e de seus parceiros em mudanças digitais de grande escala.", "Garantir que a segurança dos pacientes, as evidências clínicas e a experiência das equipes moldem todas as grandes decisões digitais.", "Representar a organização em redes digitais clínicas profissionais, acadêmicas e entre organizações." ], "qualifications": [ "Registro vigente em um órgão profissional clínico, com ampla experiência clínica e de liderança sênior.", "Ampla experiência na liderança da estratégia e da mudança digital clínica em nível de organização." ], "skills": [ { "id": "clin-professional-practice", "slug": "clin-professional-practice", "level": "expert", "levelNumber": 4 }, { "id": "clinical-leadership-in-digital", "slug": "clinical-leadership-in-digital", "level": "expert", "levelNumber": 4 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "expert", "levelNumber": 4 }, { "id": "clin-digital-health-evaluation", "slug": "clin-digital-health-evaluation", "level": "expert", "levelNumber": 4 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:strategic-thinking", "slug": "pcf-strategic-thinking", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "expert", "levelNumber": 4 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "6", "policy": "6", "financial-resources": "4", "people": "4", "information-resources": "6", "research": "2", "freedom-to-act": "6", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 755, "jobEvaluationNotes": "O cuidado de pacientes é pontuado no nível 6, e não no 7, porque a CCIO aconselha sobre os serviços clínicos, mas em geral não responde por sua prestação. A responsabilidade financeira e por pessoas é menor do que em outras funções executivas porque os grandes orçamentos e equipes digitais costumam ficar com a direção digital ou de informação.", "selfAssessmentFile": "chief-clinical-information-officer--band-9--chief-clinical-information-officer.tsv" } ], "sources": [] }, { "id": "records-officer", "slug": "responsável-por-registros-de-saúde", "title": "Responsável por registros de saúde", "family": "information-governance", "summary": "A equipe de registros de saúde garante que os registros de pacientes e corporativos sejam criados, armazenados, rastreados, recuperados e descartados corretamente, em papel ou em sistemas digitais. Mantém os registros disponíveis para o cuidado, protege-os contra perda e acesso não autorizado e apoia a transição dos registros em papel para os digitais.", "healthContext": [ "Os prontuários dos pacientes devem estar disponíveis quando os clínicos precisam deles, por isso atrasos ou registros perdidos podem afetar diretamente o cuidado.", "Os registros contêm informações altamente confidenciais, por isso a equipe segue regras rigorosas de confidencialidade e de acesso e pode ler com regularidade conteúdo aflitivo.", "A maioria das organizações mantém registros em papel e digitais, por isso a função inclui digitalizar, indexar e gerir registros híbridos.", "Os registros devem ser guardados por prazos definidos em tabelas de temporalidade e depois arquivados ou destruídos com segurança, com trilha de auditoria.", "As equipes de registros costumam processar pedidos de acesso a prontuários, que têm prazos legais." ], "pcfRole": null, "esco": [ "14eb2c85-fce5-40b6-bcd0-46ac99994b0d", "983c2816-a339-4817-97f4-151a9ff3e64d" ], "levels": [ { "id": "records-assistant", "slug": "assistente-de-registros", "title": "Assistente de registros", "band": "2", "summary": "Arquiva, recupera, rastreia, digitaliza e prepara registros, seguindo procedimentos definidos, com supervisão próxima.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Arquivar, recuperar e rastrear registros em papel e prepará-los para clínicas e pedidos.", "Digitalizar e indexar registros no sistema de registros eletrônicos, verificando a qualidade.", "Lançar e atualizar com exatidão os detalhes dos registros nos sistemas de rastreamento.", "Manter os registros seguros e comunicar imediatamente qualquer registro perdido ou violação.", "Movimentar e guardar registros com segurança, incluindo caixas e carrinhos de prontuários." ], "qualifications": [ "Boas habilidades de leitura e escrita, de cálculo e de digitação." ], "skills": [ { "id": "health-records-management", "slug": "health-records-management", "level": "awareness", "levelNumber": 1 }, { "id": "ig-records-retention", "slug": "ig-records-retention", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "ig-confidentiality-and-sharing", "slug": "ig-confidentiality-and-sharing", "level": "awareness", "levelNumber": 1 }, { "id": "corp-administration", "slug": "corp-administration", "level": "awareness", "levelNumber": 1 }, { "id": "corp-office-software", "slug": "corp-office-software", "level": "awareness", "levelNumber": 1 }, { "id": "data-quality", "slug": "data-quality", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "2", "analytical": "2", "planning": "1", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "1", "people": "1", "information-resources": "2", "research": "1", "freedom-to-act": "2", "physical-effort": "3", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 181, "jobEvaluationNotes": "As habilidades físicas são pontuadas no nível 3 pela digitalização e digitação rápidas e exatas. O esforço físico reflete a movimentação frequente de registros.", "selfAssessmentFile": "records-officer--band-2--records-assistant.tsv" }, { "id": "records-officer", "slug": "responsável-por-registros-de-saúde", "title": "Responsável por registros de saúde", "band": "3", "summary": "Trata uma série de processos de registros, alguns não rotineiros, como localizar registros desaparecidos, preparar registros para pedidos de acesso e aplicar tabelas de temporalidade.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Localizar registros desaparecidos e resolver problemas de rastreamento.", "Preparar registros para pedidos de acesso, conferindo se estão completos antes da revisão.", "Aplicar tabelas de temporalidade e preparar registros para arquivamento ou destruição segura.", "Conferir a qualidade dos registros digitalizados e corrigir erros de indexação.", "Responder a consultas de clínicos, equipes de cuidados e pacientes sobre registros.", "Mostrar a novos assistentes de registros como seguir os procedimentos." ], "qualifications": [ "Experiência em trabalho com registros ou administrativo, ou qualificação de nível 3 em administração, ou experiência equivalente." ], "skills": [ { "id": "health-records-management", "slug": "health-records-management", "level": "working", "levelNumber": 2 }, { "id": "ig-records-retention", "slug": "ig-records-retention", "level": "working", "levelNumber": 2 }, { "id": "ig-information-rights-requests", "slug": "ig-information-rights-requests", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "ig-confidentiality-and-sharing", "slug": "ig-confidentiality-and-sharing", "level": "working", "levelNumber": 2 }, { "id": "corp-correspondence-management", "slug": "corp-correspondence-management", "level": "working", "levelNumber": 2 }, { "id": "data-quality", "slug": "data-quality", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "3", "knowledge": "3", "analytical": "2", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "2", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "3", "mental-effort": "2", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 234, "jobEvaluationNotes": "O esforço emocional reflete a exposição indireta frequente a conteúdo aflitivo nos prontuários de saúde.", "selfAssessmentFile": "records-officer--band-3--records-officer.tsv" }, { "id": "senior-records-officer", "slug": "responsável-sênior-por-registros-de-saúde", "title": "Responsável sênior por registros de saúde", "band": "4", "summary": "Supervisiona uma equipe de registros no dia a dia e conduz processos de registros como pedidos de acesso, auditorias e revisões de retenção.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Supervisionar a equipe de registros no dia a dia, distribuindo o trabalho e conferindo a qualidade.", "Processar pedidos de acesso a prontuários dentro dos prazos legais, sob a orientação de colegas de governança da informação.", "Conduzir auditorias de guarda e de rastreamento de registros e reportar os resultados.", "Manter exatos e atualizados os sistemas de rastreamento de registros e de registros eletrônicos.", "Treinar a equipe em procedimentos de registros e confidencialidade.", "Investigar registros perdidos e outros incidentes e recomendar melhorias." ], "qualifications": [ "Experiência substancial em trabalho com prontuários de saúde, ou qualificação pertinente em nível de curso tecnológico, ou experiência equivalente." ], "skills": [ { "id": "health-records-management", "slug": "health-records-management", "level": "working", "levelNumber": 2 }, { "id": "ig-records-retention", "slug": "ig-records-retention", "level": "working", "levelNumber": 2 }, { "id": "ig-information-rights-requests", "slug": "ig-information-rights-requests", "level": "working", "levelNumber": 2 }, { "id": "ig-confidentiality-and-sharing", "slug": "ig-confidentiality-and-sharing", "level": "working", "levelNumber": 2 }, { "id": "ig-incident-management", "slug": "ig-incident-management", "level": "working", "levelNumber": 2 }, { "id": "data-quality", "slug": "data-quality", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 291, "jobEvaluationNotes": "", "selfAssessmentFile": "records-officer--band-4--senior-records-officer.tsv" }, { "id": "health-records-manager", "slug": "gerente-de-registros-de-saúde", "title": "Gerente de registros de saúde", "band": "5", "summary": "Gere o serviço de registros de saúde, sua equipe, seus sistemas e seus procedimentos e lidera a melhoria, incluindo a transição dos registros em papel para os digitais.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Gerir o serviço de registros de saúde, sua equipe e seu desempenho.", "Escrever e manter procedimentos de registros, em linha com a política e os padrões de gestão de registros.", "Gerir os sistemas de rastreamento de registros e de registros eletrônicos de vários serviços.", "Liderar projetos de digitalização e a transição para registros digitais.", "Conduzir o programa de retenção e descarte e as auditorias de registros.", "Aconselhar clínicos, gestores e colegas de governança da informação sobre a gestão de registros." ], "qualifications": [ "Graduação ou qualificação profissional em gestão de registros ou da informação, ou experiência equivalente.", "Experiência na supervisão de uma equipe de registros." ], "skills": [ { "id": "health-records-management", "slug": "health-records-management", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-records-retention", "slug": "ig-records-retention", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-information-rights-requests", "slug": "ig-information-rights-requests", "level": "working", "levelNumber": 2 }, { "id": "ig-compliance-assurance", "slug": "ig-compliance-assurance", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "data-quality", "slug": "data-quality", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "project-management", "slug": "project-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "3", "physical-skills": "2", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "1", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 376, "jobEvaluationNotes": "Os recursos de informação são pontuados no nível 5 porque conduzir sistemas de registros de vários serviços é a atribuição principal.", "selfAssessmentFile": "records-officer--band-5--health-records-manager.tsv" } ], "sources": [] }, { "id": "information-governance-officer", "slug": "responsável-pela-governança-da-informação", "title": "Responsável pela governança da informação", "family": "information-governance", "summary": "A equipe de governança da informação ajuda a organização a tratar informações pessoais e de saúde de forma legal, segura e ética. Orienta as equipes sobre proteção de dados e confidencialidade, trata pedidos de direitos de informação, apoia avaliações de impacto sobre a proteção de dados, gere violações de dados e reúne as evidências que mostram que a organização cumpre os padrões de governança da informação.", "healthContext": [ "A legislação de proteção de dados dá proteção adicional às informações de saúde, por isso o nível de exigência para o uso legal, a segurança e a transparência é alto.", "Os serviços de saúde digital costumam compartilhar dados entre muitas organizações de cuidados, por isso os acordos de compartilhamento de informações e os fluxos de dados exigem revisão cuidadosa.", "Pacientes e o público têm direitos legais de acesso a seus prontuários e às informações da organização, com prazos rigorosos.", "Violações de dados que envolvem informações de saúde podem causar dano e sofrimento reais, por isso os incidentes exigem tratamento rápido e cuidadoso.", "Novos usos de dados, como análise, pesquisa e IA, levantam questões de consentimento, confidencialidade e confiança do público." ], "pcfRole": null, "esco": [ "1619d7f3-7d95-407c-a20e-47745bfcde73", "ef5b17a5-3ca8-4965-bd3d-61c4aca490d1" ], "levels": [ { "id": "information-governance-officer", "slug": "responsável-pela-governança-da-informação", "title": "Responsável pela governança da informação", "band": "4", "summary": "Apoia a equipe de governança da informação em pedidos de direitos de informação, registro de incidentes, registros de treinamento e coleta de evidências, seguindo procedimentos definidos.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Registrar, confirmar o recebimento e acompanhar pedidos de direitos de informação e reunir informações para as respostas.", "Registrar violações de dados e quase incidentes e reunir os fatos para revisão.", "Manter atualizados os registros de governança da informação, como o inventário de ativos de informação e o mapa de fluxos de dados.", "Coletar evidências para a autoavaliação anual de governança da informação.", "Acompanhar a conclusão do treinamento de governança da informação pelas equipes.", "Responder a dúvidas rotineiras de governança da informação das equipes." ], "qualifications": [ "Experiência em trabalho administrativo ou com registros, ou qualificação de nível básico em proteção de dados, ou experiência equivalente." ], "skills": [ { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "ig-information-rights-requests", "slug": "ig-information-rights-requests", "level": "working", "levelNumber": 2 }, { "id": "ig-incident-management", "slug": "ig-incident-management", "level": "working", "levelNumber": 2 }, { "id": "ig-compliance-assurance", "slug": "ig-compliance-assurance", "level": "working", "levelNumber": 2 }, { "id": "ig-confidentiality-and-sharing", "slug": "ig-confidentiality-and-sharing", "level": "working", "levelNumber": 2 }, { "id": "health-records-management", "slug": "health-records-management", "level": "awareness", "levelNumber": 1 }, { "id": "corp-office-software", "slug": "corp-office-software", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 302, "jobEvaluationNotes": "O esforço emocional reflete a exposição indireta frequente a conteúdo aflitivo em pedidos, prontuários e relatórios de violações.", "selfAssessmentFile": "information-governance-officer--band-4--information-governance-officer.tsv" }, { "id": "senior-information-governance-officer", "slug": "responsável-sênior-pela-governança-da-informação", "title": "Responsável sênior pela governança da informação", "band": "5", "summary": "Trata uma carteira de pedidos de direitos de informação e de incidentes e apoia as equipes em avaliações de impacto sobre a proteção de dados e no compartilhamento de informações.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Tratar pedidos de direitos de informação, incluindo tarjamento e aplicação de exceções, dentro dos prazos legais.", "Avaliar e investigar violações de dados e quase incidentes e acompanhar as ações até o encerramento.", "Ajudar as equipes de projeto a concluir avaliações de impacto sobre a proteção de dados e a descrever os fluxos de dados.", "Redigir, para revisão, acordos de compartilhamento de informações e avisos de privacidade.", "Ministrar treinamentos e informes de governança da informação às equipes.", "Realizar auditorias de acesso e de guarda de registros." ], "qualifications": [ "Uma qualificação reconhecida em proteção de dados ou governança da informação, ou experiência equivalente." ], "skills": [ { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "ig-information-rights-requests", "slug": "ig-information-rights-requests", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-incident-management", "slug": "ig-incident-management", "level": "working", "levelNumber": 2 }, { "id": "ig-data-protection-impact-assessment", "slug": "ig-data-protection-impact-assessment", "level": "working", "levelNumber": 2 }, { "id": "ig-confidentiality-and-sharing", "slug": "ig-confidentiality-and-sharing", "level": "working", "levelNumber": 2 }, { "id": "ig-compliance-assurance", "slug": "ig-compliance-assurance", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 364, "jobEvaluationNotes": "", "selfAssessmentFile": "information-governance-officer--band-5--senior-information-governance-officer.tsv" }, { "id": "information-governance-lead", "slug": "líder-de-governança-da-informação", "title": "Líder de governança da informação", "band": "6", "summary": "Dá assessoria especializada em governança da informação a uma diretoria ou programa, liderando avaliações de impacto sobre a proteção de dados e casos complexos.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Orientar as equipes de produto e os serviços sobre base legal, consentimento, confidencialidade e retenção.", "Revisar avaliações de impacto sobre a proteção de dados de sistemas complexos e recomendar controles.", "Tratar pedidos de direitos de informação complexos ou controversos e revisões internas.", "Investigar violações graves de dados e recomendar se os reguladores devem ser notificados.", "Revisar acordos de compartilhamento de informações com organizações parceiras.", "Supervisionar e orientar os responsáveis pela governança da informação." ], "qualifications": [ "Uma qualificação profissional reconhecida em proteção de dados ou governança da informação, ou experiência equivalente.", "Experiência na orientação sobre proteção de dados em ambientes de saúde ou de cuidados." ], "skills": [ { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-data-protection-impact-assessment", "slug": "ig-data-protection-impact-assessment", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-information-rights-requests", "slug": "ig-information-rights-requests", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-incident-management", "slug": "ig-incident-management", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-confidentiality-and-sharing", "slug": "ig-confidentiality-and-sharing", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-compliance-assurance", "slug": "ig-compliance-assurance", "level": "working", "levelNumber": 2 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 434, "jobEvaluationNotes": "", "selfAssessmentFile": "information-governance-officer--band-6--information-governance-lead.tsv" }, { "id": "information-governance-manager", "slug": "gerente-de-governança-da-informação", "title": "Gerente de governança da informação", "band": "7", "summary": "Gere o serviço de governança da informação no dia a dia, incluindo sua equipe, seus casos, seu programa de garantia e seu treinamento.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Gerir a equipe de governança da informação e seus casos, garantindo o cumprimento dos prazos legais.", "Planejar e conduzir o programa de garantia da governança da informação e a autoavaliação anual.", "Escrever e revisar políticas e procedimentos de governança da informação.", "Aconselhar a gerência sênior sobre riscos da informação e manter o registro de riscos da informação.", "Liderar a resposta a incidentes graves, trabalhando com colegas de segurança, de segurança clínica e de comunicação.", "Projetar e supervisionar o treinamento de governança da informação para todas as equipes." ], "qualifications": [ "Uma qualificação profissional reconhecida em proteção de dados ou governança da informação, ou experiência equivalente.", "Experiência substancial em governança da informação na saúde ou nos cuidados." ], "skills": [ { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-compliance-assurance", "slug": "ig-compliance-assurance", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-data-protection-impact-assessment", "slug": "ig-data-protection-impact-assessment", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-incident-management", "slug": "ig-incident-management", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-records-retention", "slug": "ig-records-retention", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 490, "jobEvaluationNotes": "", "selfAssessmentFile": "information-governance-officer--band-7--information-governance-manager.tsv" }, { "id": "head-of-information-governance", "slug": "chefia-de-governança-da-informação", "title": "Chefia de governança da informação", "band": "8a", "summary": "Lidera a governança da informação da organização, definindo sua política e sua estratégia e aconselhando a liderança sênior sobre o risco e a conformidade da informação.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Definir a estratégia, as políticas e a estrutura de governança da informação da organização.", "Liderar os serviços de governança da informação e de registros e desenvolver suas equipes.", "Aconselhar a liderança executiva responsável pelo risco da informação, o conselho de administração e seus comitês sobre o risco e a conformidade da informação.", "Tomar as decisões finais sobre questões complexas de divulgação, compartilhamento e notificação de violações.", "Representar a organização perante reguladores, auditores e organizações parceiras.", "Garantir que novos serviços digitais, usos de dados e IA sejam projetados com privacidade e transparência desde o início." ], "qualifications": [ "Uma qualificação profissional reconhecida em proteção de dados ou governança da informação, ou experiência equivalente.", "Ampla experiência na liderança da governança da informação na saúde ou nos cuidados." ], "skills": [ { "id": "information-governance", "slug": "information-governance", "level": "expert", "levelNumber": 4 }, { "id": "ig-compliance-assurance", "slug": "ig-compliance-assurance", "level": "expert", "levelNumber": 4 }, { "id": "ig-confidentiality-and-sharing", "slug": "ig-confidentiality-and-sharing", "level": "expert", "levelNumber": 4 }, { "id": "ig-data-protection-impact-assessment", "slug": "ig-data-protection-impact-assessment", "level": "practitioner", "levelNumber": 3 }, { "id": "health-records-management", "slug": "health-records-management", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 560, "jobEvaluationNotes": "", "selfAssessmentFile": "information-governance-officer--band-8a--head-of-information-governance.tsv" } ], "sources": [] }, { "id": "data-protection-officer", "slug": "responsável-pela-proteção-de-dados", "title": "Responsável pela proteção de dados", "family": "information-governance", "summary": "O responsável pela proteção de dados (DPO) monitora de forma independente o cumprimento da legislação de proteção de dados pela organização, aconselha sobre seus deveres e é o ponto de contato do regulador e das pessoas cujos dados a organização mantém. Em uma organização de saúde digital, o DPO dá pareceres especializados sobre o uso legal, justo e transparente de dados de saúde em produtos, análises, pesquisas e compartilhamento de dados.", "healthContext": [ "A legislação de proteção de dados confere ao DPO uma posição protegida e independente, que se reporta ao mais alto nível da gestão, por isso a função deve estar livre de conflitos de interesses.", "A legislação de proteção de dados dá proteção adicional aos dados de saúde, e boa parte deles também está sujeita a um dever de confidencialidade, por isso o DPO aconselha sobre ambos.", "O tratamento de dados de saúde em larga escala, a vinculação de dados e a IA muitas vezes exigem avaliações de impacto sobre a proteção de dados e, às vezes, consulta prévia ao regulador.", "Pacientes e o público esperam transparência, por isso o DPO ajuda a organização a explicar com clareza como usa seus dados." ], "pcfRole": null, "esco": [ "1619d7f3-7d95-407c-a20e-47745bfcde73" ], "levels": [ { "id": "deputy-data-protection-officer", "slug": "responsável-adjunto-pela-proteção-de-dados", "title": "Responsável adjunto pela proteção de dados", "band": "8a", "summary": "Apoia o DPO no monitoramento da conformidade e na assessoria, lidera casos complexos e substitui o DPO.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Orientar as equipes sobre a legislação de proteção de dados, incluindo base legal, transparência e direitos individuais.", "Revisar avaliações de impacto sobre a proteção de dados de alto risco e redigir o parecer do DPO.", "Monitorar a conformidade por meio de auditorias, verificações pontuais e revisões dos registros de tratamento.", "Liderar a investigação de violações graves de dados e preparar as notificações ao regulador.", "Tratar reclamações e pedidos complexos de pessoas sobre seus dados.", "Substituir o DPO perante a liderança sênior e o regulador." ], "qualifications": [ "Uma qualificação profissional reconhecida em proteção de dados, ou experiência equivalente.", "Experiência substancial em proteção de dados na saúde ou nos cuidados." ], "skills": [ { "id": "information-governance", "slug": "information-governance", "level": "expert", "levelNumber": 4 }, { "id": "ig-data-protection-impact-assessment", "slug": "ig-data-protection-impact-assessment", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-incident-management", "slug": "ig-incident-management", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-information-rights-requests", "slug": "ig-information-rights-requests", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-compliance-assurance", "slug": "ig-compliance-assurance", "level": "practitioner", "levelNumber": 3 }, { "id": "ig-confidentiality-and-sharing", "slug": "ig-confidentiality-and-sharing", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 560, "jobEvaluationNotes": "", "selfAssessmentFile": "data-protection-officer--band-8a--deputy-data-protection-officer.tsv" }, { "id": "data-protection-officer", "slug": "responsável-pela-proteção-de-dados", "title": "Responsável pela proteção de dados", "band": "8b", "summary": "O responsável legal pela proteção de dados da organização, que monitora a conformidade de forma independente, aconselha a liderança sênior e o conselho de administração e atua como ponto de contato do regulador e do público.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Monitorar de forma independente o cumprimento da legislação de proteção de dados e das políticas da própria organização.", "Aconselhar o conselho de administração, a liderança sênior e as equipes sobre seus deveres de proteção de dados.", "Dar pareceres formais sobre avaliações de impacto sobre a proteção de dados de alto risco e decidir quando consultar o regulador.", "Atuar como ponto de contato do regulador e das pessoas cujos dados a organização mantém.", "Supervisionar as decisões de notificação de violações e a resposta da organização a consultas do regulador.", "Reportar ao conselho de administração e a seus comitês a conformidade e o risco de proteção de dados." ], "qualifications": [ "Uma qualificação profissional reconhecida em proteção de dados, ou experiência equivalente.", "Ampla experiência na legislação e na prática de proteção de dados, inclusive na saúde ou nos cuidados." ], "skills": [ { "id": "information-governance", "slug": "information-governance", "level": "expert", "levelNumber": 4 }, { "id": "ig-data-protection-impact-assessment", "slug": "ig-data-protection-impact-assessment", "level": "expert", "levelNumber": 4 }, { "id": "ig-incident-management", "slug": "ig-incident-management", "level": "expert", "levelNumber": 4 }, { "id": "ig-compliance-assurance", "slug": "ig-compliance-assurance", "level": "expert", "levelNumber": 4 }, { "id": "ig-confidentiality-and-sharing", "slug": "ig-confidentiality-and-sharing", "level": "practitioner", "levelNumber": 3 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "6", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 593, "jobEvaluationNotes": "A liberdade de ação é pontuada no nível 6 porque a legislação de proteção de dados exige que o DPO atue de forma independente e interprete a lei e a política sem receber instruções.", "selfAssessmentFile": "data-protection-officer--band-8b--data-protection-officer.tsv" }, { "id": "senior-data-protection-officer", "slug": "responsável-sênior-pela-proteção-de-dados", "title": "Responsável sênior pela proteção de dados", "band": "8c", "summary": "O responsável pela proteção de dados de uma organização grande ou de um grupo de organizações que compartilham um DPO, que lidera a função de proteção de dados e define seus padrões.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Atuar como DPO legal de uma organização grande ou de um grupo de organizações de cuidados.", "Liderar a função de proteção de dados, sua equipe e seu programa de trabalho.", "Definir a estrutura e os padrões de proteção de dados em toda a organização ou grupo.", "Dar o parecer final sobre os tratamentos de maior risco, como a vinculação de dados em larga escala e a IA.", "Liderar o relacionamento com o regulador, os parceiros e os grupos de pacientes e do público sobre o uso de dados.", "Reportar ao conselho de administração o risco, a conformidade e a confiança do público em matéria de proteção de dados." ], "qualifications": [ "Uma qualificação profissional reconhecida em proteção de dados, ou experiência equivalente.", "Ampla experiência como responsável pela proteção de dados em uma organização grande ou complexa." ], "skills": [ { "id": "information-governance", "slug": "information-governance", "level": "expert", "levelNumber": 4 }, { "id": "ig-data-protection-impact-assessment", "slug": "ig-data-protection-impact-assessment", "level": "expert", "levelNumber": 4 }, { "id": "ig-compliance-assurance", "slug": "ig-compliance-assurance", "level": "expert", "levelNumber": 4 }, { "id": "ig-confidentiality-and-sharing", "slug": "ig-confidentiality-and-sharing", "level": "expert", "levelNumber": 4 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:data-ethics-and-privacy", "slug": "pcf-data-ethics-and-privacy", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "3", "people": "4", "information-resources": "6", "research": "2", "freedom-to-act": "6", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 644, "jobEvaluationNotes": "Os recursos de informação são pontuados no nível 6 porque a função supervisiona como os dados pessoais são tratados em toda a organização ou grupo.", "selfAssessmentFile": "data-protection-officer--band-8c--senior-data-protection-officer.tsv" } ], "sources": [] }, { "id": "finance-officer", "slug": "profissional-de-finanças", "title": "Profissional de finanças", "family": "finance", "summary": "Os profissionais de finanças mantêm as finanças do dia a dia da organização exatas e sob controle. Processam e registram faturas, pagamentos, receitas e lançamentos contábeis, conciliam livros contábeis e contas bancárias e ajudam os responsáveis por orçamentos e os fornecedores com suas dúvidas. Em uma organização de saúde digital, grande parte desse trabalho envolve fornecedores de tecnologia, licenças de software e serviços em nuvem, muitas vezes pagos com recursos públicos e com regras rígidas sobre como são gastos.", "healthContext": [ "A organização gasta dinheiro público, por isso todo pagamento deve ser devidamente aprovado, registrado e capaz de resistir a uma auditoria.", "Muitas faturas são de licenças de software, hospedagem em nuvem e contratos de suporte, que precisam ser conferidas com as condições do contrato, o uso e o código correto de capital ou custeio.", "O pagamento rápido e exato importa, porque pequenos fornecedores e prestadores de cuidados podem depender dele.", "A equipe de finanças vê informações pessoais, como despesas de pessoal e pagamentos a pacientes ou prestadores de cuidados, e deve tratá-las conforme as regras de governança da informação.", "Riscos de fraude, como pedidos falsos de alteração dos dados bancários de fornecedores, visam órgãos públicos, por isso os profissionais seguem verificações rigorosas." ], "pcfRole": null, "esco": [ "bfe142b9-a049-4d41-89c4-fd2f34ac56b6" ], "levels": [ { "id": "finance-assistant", "slug": "assistente-de-finanças", "title": "Assistente de finanças", "band": "2", "summary": "Os assistentes de finanças processam transações financeiras rotineiras, como faturas de fornecedores, recibos e pedidos de reembolso de despesas, seguindo procedimentos definidos, com supervisão próxima.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lançar com exatidão no sistema financeiro faturas de fornecedores, notas de crédito e recibos.", "Conferir as faturas com os pedidos de compra e os recebimentos de mercadorias e cobrar aprovações pendentes.", "Conferir os pedidos de reembolso de despesas das equipes com a política e os comprovantes.", "Responder por telefone e e-mail a dúvidas rotineiras de fornecedores e equipes.", "Arquivar e digitalizar documentos financeiros para que possam ser encontrados em auditorias.", "Seguir os procedimentos financeiros e as regras de governança da informação e comunicar qualquer irregularidade." ], "qualifications": [ "Boas habilidades de cálculo e de digitação, adquiridas na formação ou no trabalho.", "Disposição para trabalhar rumo a uma qualificação contábil de nível inicial, ou experiência equivalente." ], "skills": [ { "id": "fin-financial-transactions", "slug": "fin-financial-transactions", "level": "awareness", "levelNumber": 1 }, { "id": "fin-financial-systems", "slug": "fin-financial-systems", "level": "awareness", "levelNumber": 1 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "awareness", "levelNumber": 1 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "2", "analytical": "2", "planning": "1", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "2", "people": "1", "information-resources": "2", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 183, "jobEvaluationNotes": "As habilidades físicas estão no nível 3 pela rapidez e exatidão da digitação em grande volume. Os recursos financeiros estão no nível 2 porque a função trata informações de pagamento e confere pequenos pedidos.", "selfAssessmentFile": "finance-officer--band-2--finance-assistant.tsv" }, { "id": "finance-officer", "slug": "profissional-de-finanças", "title": "Profissional de finanças", "band": "3", "summary": "Os profissionais de finanças conduzem uma parte do ciclo de transações, como contas a pagar, contas a receber ou caixa, resolvendo questões não rotineiras e conciliando seu livro contábil.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Processar diversas transações, incluindo lotes de pagamento, reembolsos, faturas de venda e lançamentos contábeis.", "Conciliar extratos de fornecedores, contas bancárias e contas de controle e baixar as diferenças.", "Conferir se as faturas de tecnologia correspondem às condições do contrato, como o número de licenças e os períodos de cobrança.", "Realizar as verificações de alteração dos dados bancários de fornecedores e outros controles antifraude.", "Cobrar dívidas vencidas e resolver faturas contestadas com fornecedores e responsáveis por orçamentos.", "Mostrar a novos assistentes de finanças como fazer as tarefas rotineiras." ], "qualifications": [ "Uma qualificação contábil de nível inicial, ou experiência equivalente em processamento financeiro." ], "skills": [ { "id": "fin-financial-transactions", "slug": "fin-financial-transactions", "level": "working", "levelNumber": 2 }, { "id": "fin-financial-systems", "slug": "fin-financial-systems", "level": "working", "levelNumber": 2 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "working", "levelNumber": 2 }, { "id": "fin-treasury-and-cash", "slug": "fin-treasury-and-cash", "level": "awareness", "levelNumber": 1 }, { "id": "fin-tax", "slug": "fin-tax", "level": "awareness", "levelNumber": 1 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "3", "analytical": "2", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "3", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 232, "jobEvaluationNotes": "Os recursos financeiros estão no nível 3 porque a função prepara e libera lotes de pagamento e autoriza pagamentos dentro de limites definidos.", "selfAssessmentFile": "finance-officer--band-3--finance-officer.tsv" }, { "id": "senior-finance-officer", "slug": "profissional-sênior-de-finanças", "title": "Profissional sênior de finanças", "band": "4", "summary": "Os profissionais sêniores de finanças tratam o processamento financeiro e as conciliações mais complexos, apoiam o fechamento do mês e do ano e ajudam os responsáveis por orçamentos a entender seus gastos.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Preparar lançamentos de fechamento do mês, como provisões de despesas e despesas antecipadas de contratos anuais de software e suporte.", "Investigar e baixar itens de conciliação complexos e saldos antigos.", "Preparar, sob supervisão, declarações e conciliações do tributo sobre vendas.", "Produzir relatórios orçamentários padrão e explicá-los aos responsáveis por orçamentos.", "Conferir se os gastos estão corretamente classificados entre capital e custeio e levar dúvidas aos contadores.", "Supervisionar e conferir no dia a dia o trabalho de profissionais e assistentes de finanças.", "Sugerir melhorias nos procedimentos financeiros e nos fluxos de trabalho do sistema." ], "qualifications": [ "Uma qualificação contábil intermediária, ou experiência equivalente.", "Experiência em processamento financeiro e conciliações." ], "skills": [ { "id": "fin-financial-transactions", "slug": "fin-financial-transactions", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-financial-reporting", "slug": "fin-financial-reporting", "level": "awareness", "levelNumber": 1 }, { "id": "fin-management-accounting", "slug": "fin-management-accounting", "level": "awareness", "levelNumber": 1 }, { "id": "fin-financial-systems", "slug": "fin-financial-systems", "level": "working", "levelNumber": 2 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "working", "levelNumber": 2 }, { "id": "fin-tax", "slug": "fin-tax", "level": "working", "levelNumber": 2 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "3", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 286, "jobEvaluationNotes": "", "selfAssessmentFile": "finance-officer--band-4--senior-finance-officer.tsv" }, { "id": "finance-team-leader", "slug": "liderança-de-equipe-de-finanças", "title": "Liderança de equipe de finanças", "band": "5", "summary": "As lideranças de equipe de finanças gerem uma equipe de finanças transacionais ou atuam como analistas financeiros, garantindo que os processos sejam exatos, controlados e eficientes e que os relatórios fiquem prontos no prazo.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar uma equipe de finanças transacionais, planejando seu trabalho para cumprir os prazos de pagamento, de cobrança e de fechamento do mês.", "Gerir um livro contábil ou um processo financeiro e reportar o seu desempenho, como prazos de pagamento e dívidas antigas.", "Testar e melhorar os controles financeiros e fornecer evidências a auditores internos e externos.", "Preparar conciliações do balanço patrimonial e papéis de trabalho para as demonstrações anuais.", "Melhorar processos, por exemplo automatizando a conferência de faturas ou criando autoatendimento para os responsáveis por orçamentos.", "Treinar, apoiar e revisar o trabalho das pessoas da equipe." ], "qualifications": [ "Uma qualificação contábil intermediária ou avançada, ou experiência equivalente.", "Experiência na liderança ou na coordenação de processos financeiros." ], "skills": [ { "id": "fin-financial-transactions", "slug": "fin-financial-transactions", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-financial-reporting", "slug": "fin-financial-reporting", "level": "working", "levelNumber": 2 }, { "id": "fin-management-accounting", "slug": "fin-management-accounting", "level": "working", "levelNumber": 2 }, { "id": "fin-financial-systems", "slug": "fin-financial-systems", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-tax", "slug": "fin-tax", "level": "working", "levelNumber": 2 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 376, "jobEvaluationNotes": "Pessoas está no nível 3 porque a função gere no dia a dia uma pequena equipe de finanças. Um analista financeiro nesta faixa pontuaria pessoas no nível 2 e análise no nível 4.", "selfAssessmentFile": "finance-officer--band-5--finance-team-leader.tsv" } ], "sources": [] }, { "id": "payroll-officer", "slug": "profissional-de-folha-de-pagamento", "title": "Profissional de folha de pagamento", "family": "finance", "summary": "Os profissionais de folha de pagamento garantem que cada pessoa da equipe seja paga com exatidão e pontualidade. Processam admissões, desligamentos e alterações, calculam salários e descontos, fazem as conferências da folha e respondem a dúvidas sobre pagamento. Em uma organização de saúde digital, a folha pode incluir pessoal clínico, digital e corporativo com contratos e regras de pagamento diferentes, e muitas vezes é executada em um sistema de folha compartilhado ou terceirizado que a equipe deve conferir e dar garantia.", "healthContext": [ "O pessoal clínico pode ter remuneração complexa, como horas em horários incômodos, plantão e vários contratos, que a folha deve calcular corretamente.", "As regras de pagamento e os reajustes salariais anuais costumam ser definidos nacionalmente ou por financiadores e devem ser aplicados com rapidez e exatidão.", "A folha de pagamento costuma ser o maior custo isolado da organização, por isso erros e fraudes têm grande efeito sobre o dinheiro público e a confiança das equipes.", "Os dados da folha são informações pessoais altamente sensíveis, incluindo dados de saúde, de família e bancários, por isso a governança da informação é central na função.", "A folha depende de dados exatos dos sistemas de pessoal e de escalas, por isso os profissionais trabalham em estreita colaboração com o RH e as equipes de sistemas." ], "pcfRole": null, "esco": [ "ade351da-7bda-424e-8682-bbdcab2a25be" ], "levels": [ { "id": "payroll-officer", "slug": "profissional-de-folha-de-pagamento", "title": "Profissional de folha de pagamento", "band": "3", "summary": "Os profissionais de folha de pagamento processam alterações salariais e calculam o pagamento de um grupo de pessoas, seguindo procedimentos e conferindo seu trabalho antes do fechamento de cada folha.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Lançar no sistema de folha admissões, desligamentos e alterações contratuais a partir de formulários autorizados.", "Calcular o pagamento, incluindo horas extras, adicionais, afastamentos por doença e pagamentos de licenças familiares.", "Aplicar corretamente os descontos de impostos, previdência e outros.", "Responder com tato e confidencialidade a dúvidas de equipes e gestores sobre pagamento.", "Conferir os resultados da folha em busca de erros e corrigi-los antes do fechamento.", "Seguir os controles da folha e as regras de governança da informação." ], "qualifications": [ "Uma qualificação de nível inicial em folha de pagamento, ou experiência equivalente em processamento de folha." ], "skills": [ { "id": "fin-payroll", "slug": "fin-payroll", "level": "working", "levelNumber": 2 }, { "id": "fin-financial-systems", "slug": "fin-financial-systems", "level": "working", "levelNumber": 2 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "awareness", "levelNumber": 1 }, { "id": "fin-tax", "slug": "fin-tax", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "3", "analytical": "2", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "3", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 232, "jobEvaluationNotes": "Os recursos financeiros estão no nível 3 porque a função processa o pagamento que a organização libera às equipes. As habilidades físicas estão no nível 3 pela digitação rápida e exata.", "selfAssessmentFile": "payroll-officer--band-3--payroll-officer.tsv" }, { "id": "senior-payroll-officer", "slug": "profissional-sênior-de-folha-de-pagamento", "title": "Profissional sênior de folha de pagamento", "band": "4", "summary": "Os profissionais sêniores de folha de pagamento tratam casos complexos da folha, conferem o trabalho dos profissionais de folha e ajudam a conduzir as conciliações e as declarações da folha.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Resolver casos complexos de pagamento, como pagamentos retroativos, vários contratos e troca de salário por benefícios.", "Recuperar pagamentos feitos a mais com sensibilidade e conforme a política.", "Conciliar a folha com o livro contábil e preparar conciliações de impostos e de previdência.", "Conferir o trabalho dos profissionais de folha e aprovar partes da folha.", "Testar reajustes salariais e mudanças de regras no sistema de folha antes da entrada em operação.", "Treinar profissionais de folha e dar orientação básica sobre pagamento aos gestores." ], "qualifications": [ "Uma qualificação intermediária em folha de pagamento, ou experiência equivalente." ], "skills": [ { "id": "fin-payroll", "slug": "fin-payroll", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-financial-systems", "slug": "fin-financial-systems", "level": "working", "levelNumber": 2 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "working", "levelNumber": 2 }, { "id": "fin-tax", "slug": "fin-tax", "level": "working", "levelNumber": 2 }, { "id": "fin-financial-transactions", "slug": "fin-financial-transactions", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "3", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 286, "jobEvaluationNotes": "", "selfAssessmentFile": "payroll-officer--band-4--senior-payroll-officer.tsv" }, { "id": "payroll-team-leader", "slug": "liderança-de-equipe-de-folha-de-pagamento", "title": "Liderança de equipe de folha de pagamento", "band": "5", "summary": "As lideranças de equipe de folha de pagamento gerem a equipe de folha no dia a dia, conduzem o ciclo completo da folha e garantem que os relatórios legais e as declarações de previdência sejam exatos e pontuais.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Planejar e conduzir o ciclo da folha, garantindo o cumprimento dos cortes, das conferências e dos prazos de pagamento.", "Aprovar as conferências da folha e investigar desvios significativos.", "Gerir os relatórios legais da folha e as declarações de previdência.", "Gerir a equipe de folha no dia a dia, incluindo carga de trabalho, treinamento e verificações de qualidade.", "Trabalhar com o RH e as equipes de escalas para melhorar a qualidade e a pontualidade dos dados de pagamento.", "Responder a dúvidas e reclamações escaladas sobre pagamento." ], "qualifications": [ "Uma qualificação avançada em folha de pagamento, ou experiência equivalente.", "Experiência na condução de uma folha completa." ], "skills": [ { "id": "fin-payroll", "slug": "fin-payroll", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-financial-systems", "slug": "fin-financial-systems", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-tax", "slug": "fin-tax", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "data-quality", "slug": "data-quality", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 376, "jobEvaluationNotes": "", "selfAssessmentFile": "payroll-officer--band-5--payroll-team-leader.tsv" }, { "id": "payroll-manager", "slug": "gerente-de-folha-de-pagamento", "title": "Gerente de folha de pagamento", "band": "6", "summary": "Os gerentes de folha de pagamento respondem pelo serviço de folha da organização, seja interno ou prestado por um fornecedor, e dão às lideranças a garantia de que o pagamento é exato, legal e bem controlado.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Gerir o serviço de folha de pagamento e sua equipe e reportar o desempenho e a exatidão.", "Gerir o contrato e o relacionamento com qualquer fornecedor de folha ou serviço compartilhado.", "Definir controles da folha, como limites de aprovação, relatórios de exceções e segregação de funções.", "Planejar mudanças nas regras de pagamento, nos reajustes salariais, na previdência e nos tributos e garantir que sejam aplicadas corretamente.", "Liderar mudanças e atualizações do sistema de folha, trabalhando com as equipes de sistemas e de RH.", "Fornecer informações da folha para orçamentos, previsões e demonstrações anuais.", "Liderar a resposta a falhas da folha e a erros graves." ], "qualifications": [ "Uma qualificação avançada em folha de pagamento ou uma qualificação contábil reconhecida, ou experiência equivalente.", "Experiência na gestão de um serviço de folha de pagamento." ], "skills": [ { "id": "fin-payroll", "slug": "fin-payroll", "level": "expert", "levelNumber": 4 }, { "id": "fin-financial-systems", "slug": "fin-financial-systems", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-tax", "slug": "fin-tax", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "4", "people": "3", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 457, "jobEvaluationNotes": "Os recursos financeiros estão no nível 4 porque a função responde por toda a folha de pagamento da organização, seu maior custo. Pessoas está no nível 3 porque a equipe de folha é pequena.", "selfAssessmentFile": "payroll-officer--band-6--payroll-manager.tsv" } ], "sources": [] }, { "id": "management-accountant", "slug": "profissional-de-contabilidade-gerencial", "title": "Profissional de contabilidade gerencial", "family": "finance", "summary": "Os profissionais de contabilidade gerencial dão aos gestores as informações financeiras e a assessoria de que precisam para planejar, controlar os gastos e tomar boas decisões. Definem e acompanham orçamentos, preveem gastos, apuram custos de serviços e constroem a justificativa financeira dos investimentos. Em uma organização de saúde digital, trabalham em estreita colaboração com programas e equipes de produto digitais, nos quais acertar capital e custeio, custos de todo o ciclo de vida e relação custo-benefício é central para boas decisões.", "healthContext": [ "Os programas digitais costumam ser financiados por uma combinação de recursos de capital e de custeio, vinculados ou de prazo limitado, cada um com suas regras sobre no que podem ser gastos.", "A passagem de sistemas próprios para serviços em nuvem e assinaturas desloca custos de capital para custeio, o que afeta orçamentos, business cases e pedidos de financiamento.", "As decisões de investimento devem mostrar relação custo-benefício para os recursos públicos e benefícios para pacientes, clínicos e equipes de cuidados, e não apenas economias financeiras.", "Os contratos de software, hospedagem e suporte costumam durar vários anos, por isso as previsões devem incluir os custos de operação muito depois da entrada em operação.", "Os responsáveis por orçamentos em equipes digitais e clínicas podem não ser especialistas em finanças, por isso uma assessoria clara e prática é grande parte da função." ], "pcfRole": null, "esco": [ "eda0d957-3c3c-4139-b89a-a18bc9e18897", "4e4a291d-1d38-4c5a-812a-5827d0691b11" ], "levels": [ { "id": "trainee-management-accountant", "slug": "profissional-de-contabilidade-gerencial-trainee", "title": "Profissional de contabilidade gerencial trainee", "band": "5", "summary": "Os profissionais trainees de contabilidade gerencial, às vezes chamados de analistas financeiros, produzem relatórios e análises orçamentárias para um conjunto de responsáveis por orçamentos enquanto trabalham rumo a uma qualificação contábil reconhecida.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Preparar relatórios orçamentários mensais para um grupo de responsáveis por orçamentos e explicar os principais desvios.", "Lançar os lançamentos de fechamento do mês, as provisões de despesas e as correções para garantir relatórios exatos.", "Conferir se os gastos estão corretamente classificados entre centros de custo, projetos, e entre capital e custeio.", "Coletar informações de previsão e atualizar as previsões com os responsáveis por orçamentos.", "Construir informações de custos para business cases, com orientação.", "Trabalhar rumo a uma qualificação contábil reconhecida." ], "qualifications": [ "Graduação ou qualificação contábil intermediária e trabalho rumo a uma qualificação contábil reconhecida, ou experiência equivalente." ], "skills": [ { "id": "fin-management-accounting", "slug": "fin-management-accounting", "level": "working", "levelNumber": 2 }, { "id": "fin-financial-planning-and-forecasting", "slug": "fin-financial-planning-and-forecasting", "level": "working", "levelNumber": 2 }, { "id": "fin-business-cases", "slug": "fin-business-cases", "level": "awareness", "levelNumber": 1 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "working", "levelNumber": 2 }, { "id": "fin-financial-systems", "slug": "fin-financial-systems", "level": "working", "levelNumber": 2 }, { "id": "fin-financial-transactions", "slug": "fin-financial-transactions", "level": "working", "levelNumber": 2 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 367, "jobEvaluationNotes": "Os conhecimentos são pontuados no nível que a função exige depois que o treinamento está adiantado o bastante para realizar o trabalho. Os recursos financeiros estão no nível 3 pelo acompanhamento de orçamentos delegados.", "selfAssessmentFile": "management-accountant--band-5--trainee-management-accountant.tsv" }, { "id": "management-accountant", "slug": "profissional-de-contabilidade-gerencial", "title": "Profissional de contabilidade gerencial", "band": "6", "summary": "Os profissionais de contabilidade gerencial são contadores qualificados que conduzem a elaboração, o acompanhamento e a previsão do orçamento de uma diretoria ou grupo de serviços e aconselham os responsáveis por orçamentos sobre suas finanças.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar o ciclo mensal de relatórios e previsões de uma diretoria ou grupo de serviços.", "Aconselhar os responsáveis por orçamentos sobre gastos, riscos e ações para ficar dentro do orçamento.", "Preparar orçamentos anuais, incluindo custos com pessoal, contratos e licenças.", "Aplicar as regras de capital e custeio aos gastos digitais, como desenvolvimento de software, licenças e hardware.", "Construir modelos financeiros para business cases e avaliações de opções.", "Supervisionar e desenvolver contadores trainees." ], "qualifications": [ "Uma qualificação contábil reconhecida, ou experiência equivalente." ], "skills": [ { "id": "fin-management-accounting", "slug": "fin-management-accounting", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-financial-planning-and-forecasting", "slug": "fin-financial-planning-and-forecasting", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-business-cases", "slug": "fin-business-cases", "level": "working", "levelNumber": 2 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "working", "levelNumber": 2 }, { "id": "fin-financial-systems", "slug": "fin-financial-systems", "level": "working", "levelNumber": 2 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 437, "jobEvaluationNotes": "", "selfAssessmentFile": "management-accountant--band-6--management-accountant.tsv" }, { "id": "senior-management-accountant", "slug": "profissional-sênior-de-contabilidade-gerencial", "title": "Profissional sênior de contabilidade gerencial", "band": "7", "summary": "Os profissionais sêniores de contabilidade gerencial lideram a gestão financeira de uma grande diretoria ou de um grande programa digital, incluindo previsões complexas, apuração de custos e business cases.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar a elaboração do orçamento e as previsões de uma grande diretoria ou de um grande programa digital.", "Modelar cenários, como mudanças no financiamento, atrasos na entrega e a passagem de custos de capital para assinaturas em nuvem.", "Liderar a justificativa financeira de investimentos significativos, incluindo custos de todo o ciclo de vida, benefícios e relação custo-benefício.", "Construir a apuração de custos de serviços e produtos, como o custo total de operar um serviço digital.", "Apresentar o desempenho financeiro e os riscos à gerência sênior e aos comitês de programa.", "Gerir uma pequena equipe de contadores e trainees." ], "qualifications": [ "Uma qualificação contábil reconhecida, com experiência substancial após a qualificação, ou equivalente." ], "skills": [ { "id": "fin-management-accounting", "slug": "fin-management-accounting", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-financial-planning-and-forecasting", "slug": "fin-financial-planning-and-forecasting", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-business-cases", "slug": "fin-business-cases", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:financial-management-for-digital-data-and-technology", "slug": "pcf-financial-management-for-digital-data-and-technology", "level": "working", "levelNumber": 2 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "4", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 495, "jobEvaluationNotes": "Os recursos financeiros estão no nível 4 porque a função define o orçamento de uma diretoria ou programa com seus responsáveis por orçamentos.", "selfAssessmentFile": "management-accountant--band-7--senior-management-accountant.tsv" }, { "id": "finance-business-partner", "slug": "parceria-de-negócios-de-finanças", "title": "Parceria de negócios de finanças", "band": "8a", "summary": "As parcerias de negócios de finanças atuam como parte da liderança de uma diretoria, muitas vezes de digital, dados e tecnologia, transformando informações financeiras em decisões e garantindo que o investimento gere boa relação custo-benefício.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Atuar como assessoria sênior de finanças da equipe de liderança de uma diretoria, como a de digital, dados e tecnologia.", "Liderar o plano financeiro da diretoria, ligando os gastos às prioridades, à força de trabalho e aos investimentos.", "Questionar e apoiar as lideranças quanto à relação custo-benefício, incluindo gastos com fornecedores, uso de licenças e custos de nuvem.", "Liderar business cases de grandes investimentos digitais e representar as finanças em comitês de investimento.", "Garantir que os gastos digitais cumpram as regras de financiamento, os controles de gastos e os limites de capital e custeio.", "Chefiar os profissionais de contabilidade gerencial que apoiam a diretoria." ], "qualifications": [ "Uma qualificação contábil reconhecida, com ampla experiência após a qualificação, incluindo parceria de negócios." ], "skills": [ { "id": "fin-management-accounting", "slug": "fin-management-accounting", "level": "expert", "levelNumber": 4 }, { "id": "fin-financial-planning-and-forecasting", "slug": "fin-financial-planning-and-forecasting", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-business-cases", "slug": "fin-business-cases", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:financial-management-for-digital-data-and-technology", "slug": "pcf-financial-management-for-digital-data-and-technology", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "5", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 578, "jobEvaluationNotes": "Os recursos financeiros estão no nível 5 porque a função define orçamentos de vários serviços de uma diretoria.", "selfAssessmentFile": "management-accountant--band-8a--finance-business-partner.tsv" }, { "id": "head-of-management-accounts", "slug": "chefia-de-contabilidade-gerencial", "title": "Chefia de contabilidade gerencial", "band": "8b", "summary": "As chefias de contabilidade gerencial lideram o orçamento, a previsão e os relatórios gerenciais da organização e a equipe de parcerias de negócios e contadores que os entrega.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar a elaboração do orçamento anual e as previsões ao longo do exercício da organização.", "Projetar os relatórios gerenciais, a apuração de custos e as informações de desempenho para o conselho de administração e a direção executiva.", "Definir padrões de business case e de avaliação de investimentos, inclusive para o investimento digital.", "Aconselhar diretorias sobre riscos financeiros, planos de economia e as escolhas necessárias para ficar dentro do financiamento.", "Liderar e desenvolver as equipes de parcerias de negócios e de contabilidade gerencial.", "Melhorar as ferramentas de orçamento e de relatórios, incluindo relatórios de autoatendimento para os responsáveis por orçamentos." ], "qualifications": [ "Uma qualificação contábil reconhecida, com ampla experiência após a qualificação, incluindo a liderança de uma equipe de finanças." ], "skills": [ { "id": "fin-management-accounting", "slug": "fin-management-accounting", "level": "expert", "levelNumber": 4 }, { "id": "fin-financial-planning-and-forecasting", "slug": "fin-financial-planning-and-forecasting", "level": "expert", "levelNumber": 4 }, { "id": "fin-business-cases", "slug": "fin-business-cases", "level": "expert", "levelNumber": 4 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-financial-systems", "slug": "fin-financial-systems", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:financial-management-for-digital-data-and-technology", "slug": "pcf-financial-management-for-digital-data-and-technology", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "5", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 607, "jobEvaluationNotes": "", "selfAssessmentFile": "management-accountant--band-8b--head-of-management-accounts.tsv" } ], "sources": [] }, { "id": "financial-accountant", "slug": "profissional-de-contabilidade-financeira", "title": "Profissional de contabilidade financeira", "family": "finance", "summary": "Os profissionais de contabilidade financeira garantem que as contas da organização sejam completas, exatas e sigam as normas contábeis e as regras de prestação de contas do setor público. Gerem o balanço patrimonial, preparam as demonstrações anuais e as declarações obrigatórias, gerem o caixa e a tesouraria, contabilizam os ativos e trabalham com os auditores. Em uma organização de saúde digital, grande parte da complexidade vem da contabilização de software, ativos de dados, arranjos em nuvem e contratos plurianuais de tecnologia.", "healthContext": [ "A contabilização dos gastos digitais exige julgamento, por exemplo sobre se o desenvolvimento de software, a configuração de serviços em nuvem ou as licenças podem ser tratados como ativos de capital.", "A organização deve prestar contas do dinheiro público a financiadores e órgãos de supervisão, muitas vezes sob limites rígidos de capital e de caixa.", "Contratos plurianuais de licenças e suporte criam despesas antecipadas, compromissos e, às vezes, arrendamentos que devem ser contabilizados corretamente.", "Ativos intangíveis, como o software que a organização constrói, precisam ser avaliados, depreciados e revisados quanto à perda de valor à medida que os produtos mudam.", "A auditoria externa de órgãos públicos é minuciosa e pública, por isso as evidências e os papéis de trabalho devem ter alto padrão." ], "pcfRole": null, "esco": [ "eda0d957-3c3c-4139-b89a-a18bc9e18897", "78db356f-a96a-4456-ab29-2de62e52f830" ], "levels": [ { "id": "trainee-financial-accountant", "slug": "profissional-de-contabilidade-financeira-trainee", "title": "Profissional de contabilidade financeira trainee", "band": "5", "summary": "Os profissionais trainees de contabilidade financeira preparam conciliações do balanço patrimonial, lançamentos e papéis de trabalho para as demonstrações enquanto trabalham rumo a uma qualificação contábil reconhecida.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Preparar conciliações do balanço patrimonial e baixar itens de conciliação.", "Lançar os lançamentos de fechamento do mês e do ano, como provisões de despesas, despesas antecipadas e depreciação.", "Manter o registro de ativos imobilizados, incluindo ativos de software e de hardware.", "Preparar papéis de trabalho e evidências para as demonstrações anuais e a auditoria.", "Preparar informações de fluxo de caixa e conciliações bancárias.", "Trabalhar rumo a uma qualificação contábil reconhecida." ], "qualifications": [ "Graduação ou qualificação contábil intermediária e trabalho rumo a uma qualificação contábil reconhecida, ou experiência equivalente." ], "skills": [ { "id": "fin-financial-reporting", "slug": "fin-financial-reporting", "level": "working", "levelNumber": 2 }, { "id": "fin-financial-transactions", "slug": "fin-financial-transactions", "level": "working", "levelNumber": 2 }, { "id": "fin-treasury-and-cash", "slug": "fin-treasury-and-cash", "level": "working", "levelNumber": 2 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "working", "levelNumber": 2 }, { "id": "fin-tax", "slug": "fin-tax", "level": "awareness", "levelNumber": 1 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "working", "levelNumber": 2 }, { "id": "fin-financial-systems", "slug": "fin-financial-systems", "level": "working", "levelNumber": 2 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 367, "jobEvaluationNotes": "Os conhecimentos são pontuados no nível que a função exige depois que o treinamento está adiantado o bastante para realizar o trabalho.", "selfAssessmentFile": "financial-accountant--band-5--trainee-financial-accountant.tsv" }, { "id": "financial-accountant", "slug": "profissional-de-contabilidade-financeira", "title": "Profissional de contabilidade financeira", "band": "6", "summary": "Os profissionais de contabilidade financeira são contadores qualificados que gerem o balanço patrimonial e preparam partes das demonstrações anuais, das declarações obrigatórias e das declarações tributárias.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Gerir o fechamento do mês e do ano do balanço patrimonial.", "Preparar partes das demonstrações anuais e das notas explicativas.", "Contabilizar os gastos de capital, incluindo decidir quais custos digitais podem ser capitalizados.", "Preparar declarações do tributo sobre vendas e orientar sobre o tratamento tributário dos contratos.", "Responder a perguntas dos auditores e acordar ações sobre seus achados.", "Supervisionar e desenvolver contadores trainees." ], "qualifications": [ "Uma qualificação contábil reconhecida, ou experiência equivalente." ], "skills": [ { "id": "fin-financial-reporting", "slug": "fin-financial-reporting", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-treasury-and-cash", "slug": "fin-treasury-and-cash", "level": "working", "levelNumber": 2 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-tax", "slug": "fin-tax", "level": "working", "levelNumber": 2 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "working", "levelNumber": 2 }, { "id": "fin-financial-systems", "slug": "fin-financial-systems", "level": "working", "levelNumber": 2 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 437, "jobEvaluationNotes": "", "selfAssessmentFile": "financial-accountant--band-6--financial-accountant.tsv" }, { "id": "senior-financial-accountant", "slug": "profissional-sênior-de-contabilidade-financeira", "title": "Profissional sênior de contabilidade financeira", "band": "7", "summary": "Os profissionais sêniores de contabilidade financeira lideram o processo das demonstrações anuais e a contabilização de áreas complexas, como ativos intangíveis, arrendamentos e arranjos em nuvem.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Planejar e liderar o cronograma das demonstrações anuais e a auditoria externa.", "Escrever documentos contábeis sobre julgamentos complexos, como a capitalização dos custos de desenvolvimento de software ou de configuração de nuvem.", "Gerir a contabilidade de capital, incluindo vida útil dos ativos, depreciação e perda de valor de ativos de software.", "Gerir a previsão de caixa e a liberação do financiamento dentro dos limites de caixa.", "Preparar as declarações obrigatórias e de financiadores, como a consolidação e as declarações de capital.", "Gerir e desenvolver uma pequena equipe de profissionais de contabilidade financeira." ], "qualifications": [ "Uma qualificação contábil reconhecida, com experiência substancial após a qualificação, ou equivalente." ], "skills": [ { "id": "fin-financial-reporting", "slug": "fin-financial-reporting", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-treasury-and-cash", "slug": "fin-treasury-and-cash", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-tax", "slug": "fin-tax", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "4", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 495, "jobEvaluationNotes": "Os recursos financeiros estão no nível 4 porque a função gere a posição de caixa e a contabilidade de capital da organização.", "selfAssessmentFile": "financial-accountant--band-7--senior-financial-accountant.tsv" }, { "id": "financial-accounting-manager", "slug": "gerente-de-contabilidade-financeira", "title": "Gerente de contabilidade financeira", "band": "8a", "summary": "Os gerentes de contabilidade financeira conduzem a contabilidade financeira, a tesouraria e os tributos da organização e garantem que os controles e as ações de auditoria estejam em vigor.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Gerir as funções de contabilidade financeira, tesouraria e tributos.", "Ser responsável pelas políticas contábeis da organização e sua aplicação a novos tipos de gasto, como serviços de nuvem e de dados.", "Gerir as contas bancárias, os arranjos bancários e a previsão de fluxo de caixa.", "Gerir a conformidade e o risco tributários, inclusive em contratos de tecnologia e serviços compartilhados.", "Liderar a resposta aos achados de auditoria interna e externa sobre contabilidade financeira e controles.", "Chefiar profissionais de contabilidade financeira e de tesouraria." ], "qualifications": [ "Uma qualificação contábil reconhecida, com ampla experiência após a qualificação." ], "skills": [ { "id": "fin-financial-reporting", "slug": "fin-financial-reporting", "level": "expert", "levelNumber": 4 }, { "id": "fin-treasury-and-cash", "slug": "fin-treasury-and-cash", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-tax", "slug": "fin-tax", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-financial-systems", "slug": "fin-financial-systems", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "5", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 578, "jobEvaluationNotes": "Os recursos financeiros estão no nível 5 porque a função gere os serviços bancários, o caixa e os ativos da organização em todos os serviços.", "selfAssessmentFile": "financial-accountant--band-8a--financial-accounting-manager.tsv" }, { "id": "head-of-financial-accounts", "slug": "chefia-de-contabilidade-financeira", "title": "Chefia de contabilidade financeira", "band": "8b", "summary": "As chefias de contabilidade financeira lideram os relatórios obrigatórios, o controle financeiro, a tesouraria e os tributos da organização e são o principal ponto de contato dos auditores externos.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar a preparação do relatório e das demonstrações anuais e apresentá-los ao comitê de auditoria.", "Aconselhar diretorias e o comitê de auditoria sobre julgamentos contábeis significativos e novas normas.", "Ser responsável pelas regras financeiras, pelos procedimentos financeiros e pelo esquema de delegação.", "Liderar o relacionamento com os auditores externos e os órgãos de supervisão em matéria de relatórios financeiros.", "Definir a política de tesouraria e tributária e gerir os riscos financeiros.", "Liderar e desenvolver as equipes de contabilidade financeira, de tesouraria e de transações." ], "qualifications": [ "Uma qualificação contábil reconhecida, com ampla experiência após a qualificação, incluindo a liderança de relatórios obrigatórios." ], "skills": [ { "id": "fin-financial-reporting", "slug": "fin-financial-reporting", "level": "expert", "levelNumber": 4 }, { "id": "fin-treasury-and-cash", "slug": "fin-treasury-and-cash", "level": "expert", "levelNumber": 4 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "expert", "levelNumber": 4 }, { "id": "fin-tax", "slug": "fin-tax", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "5", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 607, "jobEvaluationNotes": "", "selfAssessmentFile": "financial-accountant--band-8b--head-of-financial-accounts.tsv" } ], "sources": [] }, { "id": "head-of-finance", "slug": "chefia-de-finanças", "title": "Chefia de finanças", "family": "finance", "summary": "As lideranças sêniores de finanças respondem pela saúde financeira, pelo controle financeiro e pelo uso do dinheiro público pela organização. Lideram a estratégia e o planejamento financeiros, aconselham o conselho de administração sobre viabilidade financeira e relação custo-benefício e lideram as funções de finanças, folha de pagamento e, muitas vezes, de compras. Em uma organização de saúde digital, dão forma ao modo como o investimento em tecnologia e dados é financiado, aprovado e demonstrado como gerador de benefícios para os pacientes e para o sistema de saúde e de cuidados.", "healthContext": [ "A organização é financiada com dinheiro público, por isso as lideranças de finanças respondem perante financiadores e órgãos de supervisão pela regularidade, pela probidade e pela relação custo-benefício.", "O investimento em tecnologia é uma grande parcela dos gastos, e o equilíbrio entre capital, custeio e custos de assinatura em nuvem determina o que a organização pode custear.", "As lideranças de finanças devem equilibrar metas financeiras com a segurança dos pacientes e a qualidade dos serviços dos quais clínicos e equipes de cuidados dependem.", "Grandes contratos de tecnologia e de dados trazem compromissos de longo prazo e riscos de fornecedores que o conselho de administração precisa entender.", "A organização pode atuar em parcerias na saúde e nos cuidados, com orçamentos agrupados, serviços compartilhados ou programas hospedados." ], "pcfRole": null, "esco": [ "5e5b1b61-1351-4d3b-a293-deb3661715dd", "30f3ea93-882a-4525-841c-1d5b4b64076f" ], "levels": [ { "id": "financial-controller", "slug": "controladoria-financeira", "title": "Controladoria financeira", "band": "8c", "summary": "As controladorias financeiras, às vezes chamadas de direções assistentes de finanças, lideram uma parte importante da função de finanças, como a contabilidade e o controle financeiros ou o planejamento financeiro, e substituem as lideranças sêniores de finanças.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar a contabilidade financeira, o controle financeiro, a tesouraria e os serviços transacionais, ou o planejamento financeiro e as parcerias de negócios.", "Garantir que as demonstrações anuais sejam entregues no prazo e com parecer de auditoria limpo.", "Manter um sistema eficaz de controle financeiro e reportá-lo ao comitê de auditoria.", "Liderar o ciclo de planejamento financeiro e os relatórios financeiros ao longo do exercício para a direção executiva.", "Aconselhar diretorias sobre grandes decisões financeiras, incluindo grandes contratos de tecnologia.", "Liderar e desenvolver várias equipes de finanças." ], "qualifications": [ "Uma qualificação contábil reconhecida, com ampla experiência sênior no setor público ou em organizações complexas." ], "skills": [ { "id": "fin-financial-reporting", "slug": "fin-financial-reporting", "level": "expert", "levelNumber": 4 }, { "id": "fin-financial-planning-and-forecasting", "slug": "fin-financial-planning-and-forecasting", "level": "practitioner", "levelNumber": 3 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "expert", "levelNumber": 4 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:financial-management-for-digital-data-and-technology", "slug": "pcf-financial-management-for-digital-data-and-technology", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "5", "people": "4", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 653, "jobEvaluationNotes": "Os recursos financeiros estão no nível 5 porque a função gere orçamentos e processos financeiros de vários serviços. Os recursos de informação estão no nível 6 porque a função é responsável pelos sistemas e dados financeiros usados em toda a organização.", "selfAssessmentFile": "head-of-finance--band-8c--financial-controller.tsv" }, { "id": "deputy-director-of-finance", "slug": "direção-adjunta-de-finanças", "title": "Direção adjunta de finanças", "band": "8d", "summary": "As direções adjuntas de finanças lideram a função de finanças no dia a dia, substituem a direção de finanças e lideram a estratégia financeira e o plano financeiro de médio prazo da organização.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar o plano financeiro de médio prazo e o plano financeiro anual, ligando-os à estratégia e aos planos de força de trabalho.", "Liderar o processo de business case e de aprovação de investimentos, inclusive de grandes programas digitais.", "Aconselhar a direção executiva e os comitês do conselho sobre desempenho financeiro, risco e planos de economia.", "Representar a organização perante financiadores e parceiros em assuntos financeiros.", "Substituir a direção de finanças, inclusive no conselho de administração e no comitê de auditoria.", "Liderar e desenvolver as equipes de finanças, folha de pagamento e sistemas financeiros." ], "qualifications": [ "Uma qualificação contábil reconhecida, com ampla experiência sênior na liderança de funções de finanças." ], "skills": [ { "id": "fin-financial-planning-and-forecasting", "slug": "fin-financial-planning-and-forecasting", "level": "expert", "levelNumber": 4 }, { "id": "fin-business-cases", "slug": "fin-business-cases", "level": "expert", "levelNumber": 4 }, { "id": "fin-audit-and-controls", "slug": "fin-audit-and-controls", "level": "expert", "levelNumber": 4 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:financial-management-for-digital-data-and-technology", "slug": "pcf-financial-management-for-digital-data-and-technology", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "5", "people": "5", "information-resources": "6", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 710, "jobEvaluationNotes": "", "selfAssessmentFile": "head-of-finance--band-8d--deputy-director-of-finance.tsv" }, { "id": "director-of-finance", "slug": "direção-de-finanças", "title": "Direção de finanças", "band": "9", "summary": "As direções de finanças são membros executivos do conselho de administração com responsabilidade corporativa pelas finanças, pelo controle financeiro e pelo uso do dinheiro público pela organização.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Ter a responsabilidade corporativa pelas finanças, pelo controle financeiro e pela sustentabilidade financeira da organização.", "Definir a estratégia financeira e liderar as decisões do conselho sobre viabilidade financeira, investimento e relação custo-benefício.", "Garantir que a organização gaste o dinheiro público de forma legal, dentro do seu financiamento e conforme os controles de gastos.", "Aconselhar o conselho de administração sobre o efeito financeiro da estratégia, incluindo a passagem para serviços digitais e baseados em nuvem.", "Liderar o relacionamento com financiadores, órgãos de supervisão e auditores externos.", "Liderar as funções de finanças, folha de pagamento e compras e, muitas vezes, outros serviços corporativos." ], "qualifications": [ "Uma qualificação contábil reconhecida, com ampla experiência em nível executivo ou de conselho." ], "skills": [ { "id": "fin-financial-planning-and-forecasting", "slug": "fin-financial-planning-and-forecasting", "level": "expert", "levelNumber": 4 }, { "id": "fin-business-cases", "slug": "fin-business-cases", "level": "expert", "levelNumber": 4 }, { "id": "fin-public-sector-finance", "slug": "fin-public-sector-finance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:financial-management-for-digital-data-and-technology", "slug": "pcf-financial-management-for-digital-data-and-technology", "level": "expert", "levelNumber": 4 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "expert", "levelNumber": 4 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "expert", "levelNumber": 4 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "expert", "levelNumber": 4 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "6", "financial-resources": "6", "people": "5", "information-resources": "6", "research": "2", "freedom-to-act": "6", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 761, "jobEvaluationNotes": "Os recursos financeiros estão no nível 6 porque a função tem a responsabilidade corporativa pelas finanças da organização.", "selfAssessmentFile": "head-of-finance--band-9--director-of-finance.tsv" } ], "sources": [] }, { "id": "legal-assistant", "slug": "assistente-de-assuntos-jurídicos", "title": "Assistente de assuntos jurídicos", "family": "legal", "summary": "Os assistentes jurídicos e paralegais apoiam os advogados da organização para que o trabalho jurídico seja organizado, exato e pontual. Gerem casos e documentos, preparam contratos e dossiês, pesquisam questões jurídicas e tratam tarefas jurídicas rotineiras. Em uma organização de saúde digital, grande parte do trabalho envolve contratos de tecnologia, acordos de compartilhamento e de tratamento de dados, pedidos de informações e ações que podem envolver informações sensíveis de pacientes.", "healthContext": [ "Os arquivos jurídicos costumam conter informações de saúde confidenciais, como prontuários em ações, por isso se aplica uma governança da informação rigorosa.", "Muitos acordos são de software, serviços em nuvem e compartilhamento de dados, por isso a equipe precisa reconhecer as cláusulas que importam para os dados dos pacientes e a continuidade do serviço.", "Os prazos em ações, inquéritos de óbito e impugnações de contratações são curtos e fixos, e perdê-los pode sair caro.", "A organização gasta dinheiro público com advogados externos, por isso os gastos jurídicos devem ser acompanhados e controlados." ], "pcfRole": null, "esco": [ "929ef41d-afd0-4d5a-b85b-69eab68fa368", "0264b794-3771-47aa-a675-78bf13b62ee7" ], "levels": [ { "id": "legal-administrator", "slug": "assistente-de-administração-jurídica", "title": "Assistente de administração jurídica", "band": "3", "summary": "Os assistentes de administração jurídica conduzem os processos administrativos da equipe jurídica, como abertura de casos, gestão de documentos, registros e faturas, seguindo procedimentos definidos.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Abrir, atualizar e encerrar casos no sistema de gestão de casos.", "Arquivar, formatar e recuperar documentos jurídicos, mantendo-os seguros e confidenciais.", "Manter os registros de contratos, escrituras e assinaturas.", "Gerir agendas e datas-chave e lembrar os advogados dos prazos.", "Conferir e processar as faturas de advogados externos.", "Responder a consultas rotineiras e encaminhar pedidos de assessoria jurídica." ], "qualifications": [ "Boas habilidades administrativas e de digitação, adquiridas na formação ou no trabalho.", "Uma qualificação em administração jurídica é útil, mas não essencial." ], "skills": [ { "id": "legal-legal-administration", "slug": "legal-legal-administration", "level": "working", "levelNumber": 2 }, { "id": "legal-contract-drafting-and-review", "slug": "legal-contract-drafting-and-review", "level": "awareness", "levelNumber": 1 }, { "id": "legal-information-and-data-law", "slug": "legal-information-and-data-law", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "3", "analytical": "2", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "2", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 223, "jobEvaluationNotes": "", "selfAssessmentFile": "legal-assistant--band-3--legal-administrator.tsv" }, { "id": "legal-assistant", "slug": "assistente-de-assuntos-jurídicos", "title": "Assistente de assuntos jurídicos", "band": "4", "summary": "Os assistentes de assuntos jurídicos apoiam os advogados em diversos casos, preparando documentos a partir de modelos, realizando pesquisas definidas e gerindo as etapas práticas de contratos e ações.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Preparar acordos padrão, como termos de confidencialidade e acordos de compartilhamento de dados, a partir de modelos aprovados.", "Preparar dossiês, cronologias e pacotes de assinatura para contratos e ações.", "Realizar pesquisas jurídicas definidas e resumir os resultados para os advogados.", "Reunir documentos e provas para ações e pedidos de informações.", "Acompanhar os gastos jurídicos externos em relação aos orçamentos e reportá-los.", "Treinar assistentes de administração jurídica em tarefas rotineiras." ], "qualifications": [ "Uma qualificação de assistente jurídico ou paralegal em nível intermediário, ou experiência equivalente." ], "skills": [ { "id": "legal-legal-administration", "slug": "legal-legal-administration", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-legal-research", "slug": "legal-legal-research", "level": "working", "levelNumber": 2 }, { "id": "legal-contract-drafting-and-review", "slug": "legal-contract-drafting-and-review", "level": "working", "levelNumber": 2 }, { "id": "legal-litigation-and-disputes", "slug": "legal-litigation-and-disputes", "level": "awareness", "levelNumber": 1 }, { "id": "legal-information-and-data-law", "slug": "legal-information-and-data-law", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 277, "jobEvaluationNotes": "", "selfAssessmentFile": "legal-assistant--band-4--legal-assistant.tsv" }, { "id": "paralegal", "slug": "paralegal", "title": "Paralegal", "band": "5", "summary": "Os paralegais tratam sua própria carteira de casos jurídicos rotineiros sob a supervisão de um advogado, como revisões padrão de contratos, pedidos de informações e apoio a ações.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Revisar acordos rotineiros, como licenças de software, serviços e acordos de tratamento de dados, em relação aos padrões da organização.", "Gerir uma carteira de ações ou disputas rotineiras, preparando documentos e fazendo a interlocução com advogados externos e fundos de indenização.", "Pesquisar questões jurídicas e redigir pareceres para revisão de um advogado.", "Apoiar respostas a pedidos de informações complexos e a pedidos de exercício de direitos dos titulares de dados.", "Manter atualizados modelos, precedentes e orientações jurídicas.", "Coordenar o trabalho de assistentes e de assistentes de administração jurídica." ], "qualifications": [ "Graduação em direito ou uma qualificação paralegal avançada, ou experiência equivalente." ], "skills": [ { "id": "legal-legal-research", "slug": "legal-legal-research", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-contract-drafting-and-review", "slug": "legal-contract-drafting-and-review", "level": "working", "levelNumber": 2 }, { "id": "legal-litigation-and-disputes", "slug": "legal-litigation-and-disputes", "level": "working", "levelNumber": 2 }, { "id": "legal-information-and-data-law", "slug": "legal-information-and-data-law", "level": "working", "levelNumber": 2 }, { "id": "legal-legal-advice", "slug": "legal-legal-advice", "level": "working", "levelNumber": 2 }, { "id": "legal-legal-administration", "slug": "legal-legal-administration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 364, "jobEvaluationNotes": "O esforço emocional está no nível 2 porque a função lê regularmente prontuários e relatos de dano em ações.", "selfAssessmentFile": "legal-assistant--band-5--paralegal.tsv" } ], "sources": [] }, { "id": "legal-adviser", "slug": "assessoria-jurídica", "title": "Assessoria jurídica", "family": "legal", "summary": "Os assessores jurídicos são advogados qualificados que dão à organização assessoria jurídica prática e exata e a ajudam a gerir o risco jurídico. Redigem e negociam contratos, aconselham sobre direito de dados, de contratações, do trabalho e da saúde e dos cuidados e gerem disputas e ações. Em uma organização de saúde digital, grande parte do trabalho gira em torno da tecnologia: licenças de software, acordos de nuvem e de tratamento de dados, compartilhamento de dados, propriedade intelectual em software e dados e regulação de produtos de saúde digital.", "healthContext": [ "Os contratos de tecnologia devem proteger os dados dos pacientes, manter os serviços clínicos em funcionamento e garantir que a organização possa deixar um fornecedor com segurança.", "O uso de dados de saúde no cuidado direto, no planejamento, na pesquisa e na IA levanta questões do direito de proteção de dados e do dever de confidencialidade que exigem assessoria cuidadosa.", "A compra de tecnologia com dinheiro público deve seguir as regras de contratação pública, e os fornecedores podem impugnar as decisões de adjudicação.", "A organização pode construir produtos de software ou de dados, o que levanta questões de propriedade intelectual, código aberto e uso comercial.", "As ações podem envolver dano a pacientes, inclusive quando serviços digitais tiveram algum papel, por isso os assessores trabalham com colegas de segurança clínica, de riscos e de indenização." ], "pcfRole": null, "esco": [ "974d4eab-fbee-4c52-b16e-73bdd8c25b53", "fdfce14e-992d-4ff4-9f9d-7a353c75654e" ], "levels": [ { "id": "legal-adviser", "slug": "assessoria-jurídica", "title": "Assessoria jurídica", "band": "7", "summary": "Os assessores jurídicos são advogados qualificados que dão assessoria independente e tratam sua própria carteira de casos em uma ou mais áreas, como contratos de tecnologia, direito da informação, contratações ou direito do trabalho.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Redigir, revisar e negociar acordos, como licenças de software, serviços em nuvem e acordos de tratamento de dados.", "Dar assessoria jurídica clara e prática a gestores e equipes nas suas áreas de atuação.", "Orientar sobre acordos de compartilhamento de dados, avaliações de impacto sobre a proteção de dados e pedidos de informações.", "Orientar sobre processos de contratação e alterações de contratos de tecnologia e serviços.", "Gerir uma carteira de disputas ou ações, contratando advogados externos quando necessário.", "Supervisionar e desenvolver paralegais e assistentes jurídicos." ], "qualifications": [ "Advogado qualificado e habilitado ao exercício da profissão, ou qualificação e experiência equivalentes.", "Experiência em direito comercial, de tecnologia, da informação ou público." ], "skills": [ { "id": "legal-legal-advice", "slug": "legal-legal-advice", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-contract-drafting-and-review", "slug": "legal-contract-drafting-and-review", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-legal-research", "slug": "legal-legal-research", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-information-and-data-law", "slug": "legal-information-and-data-law", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-procurement-law", "slug": "legal-procurement-law", "level": "working", "levelNumber": 2 }, { "id": "legal-litigation-and-disputes", "slug": "legal-litigation-and-disputes", "level": "working", "levelNumber": 2 }, { "id": "legal-intellectual-property", "slug": "legal-intellectual-property", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 512, "jobEvaluationNotes": "Os conhecimentos estão no nível 7 porque a função exige uma qualificação jurídica profissional e experiência de prática. Os recursos financeiros estão no nível 2 porque os assessores jurídicos raramente administram orçamentos. O esforço emocional está no nível 2 porque ações e casos trabalhistas muitas vezes envolvem material aflitivo.", "selfAssessmentFile": "legal-adviser--band-7--legal-adviser.tsv" }, { "id": "senior-legal-adviser", "slug": "assessoria-jurídica-sênior", "title": "Assessoria jurídica sênior", "band": "8a", "summary": "Os assessores jurídicos sêniores são advogados experientes que lideram assuntos complexos, de alto valor ou de alto risco em uma área especializada, como tecnologia e dados, direito da informação, contratações, direito do trabalho ou ações.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar acordos complexos, como grandes implantações de sistemas, plataformas de dados e parcerias.", "Aconselhar a gerência sênior sobre questões inéditas, como IA, uso de dados para pesquisa e software como dispositivo médico.", "Orientar sobre direito do trabalho em mudanças na força de trabalho, prestadores de serviços e disputas trabalhistas.", "Liderar disputas significativas, impugnações de contratações e a interlocução com fundos de indenização por erro clínico.", "Escrever modelos, manuais e orientações para a organização.", "Gerir e desenvolver assessores jurídicos e paralegais." ], "qualifications": [ "Advogado qualificado e habilitado ao exercício da profissão, com experiência substancial após a qualificação em uma especialidade pertinente." ], "skills": [ { "id": "legal-legal-advice", "slug": "legal-legal-advice", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-contract-drafting-and-review", "slug": "legal-contract-drafting-and-review", "level": "expert", "levelNumber": 4 }, { "id": "legal-information-and-data-law", "slug": "legal-information-and-data-law", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-procurement-law", "slug": "legal-procurement-law", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-litigation-and-disputes", "slug": "legal-litigation-and-disputes", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-intellectual-property", "slug": "legal-intellectual-property", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-employment-law", "slug": "legal-employment-law", "level": "working", "levelNumber": 2 }, { "id": "legal-health-and-care-law", "slug": "legal-health-and-care-law", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 551, "jobEvaluationNotes": "Os recursos financeiros estão no nível 2 porque a função não administra um orçamento, embora controle os gastos com advogados externos em seus casos.", "selfAssessmentFile": "legal-adviser--band-8a--senior-legal-adviser.tsv" }, { "id": "principal-legal-adviser", "slug": "assessoria-jurídica-principal", "title": "Assessoria jurídica principal", "band": "8b", "summary": "Os assessores jurídicos principais são os maiores especialistas da organização em uma ou mais áreas do direito, como tecnologia e dados ou direito da informação, e lideram seu trabalho jurídico nos assuntos mais significativos.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar o trabalho jurídico dos maiores programas, contratos e disputas da organização.", "Dar pareceres definitivos sobre assuntos inéditos e de alto risco, como compartilhamento de dados em larga escala, IA e uso comercial do software e dos dados da organização.", "Definir as posições e os padrões jurídicos da organização nas suas áreas de especialidade.", "Aconselhar diretorias e comitês do conselho sobre o risco jurídico.", "Representar a organização perante reguladores, parceiros e fornecedores em assuntos jurídicos.", "Liderar uma equipe jurídica especializada e desenvolver sua capacidade." ], "qualifications": [ "Advogado qualificado e habilitado ao exercício da profissão, com ampla experiência após a qualificação e perícia reconhecida em uma especialidade." ], "skills": [ { "id": "legal-legal-advice", "slug": "legal-legal-advice", "level": "expert", "levelNumber": 4 }, { "id": "legal-contract-drafting-and-review", "slug": "legal-contract-drafting-and-review", "level": "expert", "levelNumber": 4 }, { "id": "legal-information-and-data-law", "slug": "legal-information-and-data-law", "level": "expert", "levelNumber": 4 }, { "id": "legal-intellectual-property", "slug": "legal-intellectual-property", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-procurement-law", "slug": "legal-procurement-law", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-litigation-and-disputes", "slug": "legal-litigation-and-disputes", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-health-and-care-law", "slug": "legal-health-and-care-law", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "8", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 601, "jobEvaluationNotes": "Os conhecimentos estão no nível 8 porque a função exige conhecimento jurídico especializado em direito e tecnologia, construído ao longo de muito tempo.", "selfAssessmentFile": "legal-adviser--band-8b--principal-legal-adviser.tsv" } ], "sources": [] }, { "id": "head-of-legal", "slug": "chefia-de-serviços-jurídicos", "title": "Chefia de serviços jurídicos", "family": "legal", "summary": "As lideranças jurídicas sêniores garantem que a organização aja dentro da lei e gira bem o seu risco jurídico. Lideram a equipe jurídica interna, gerem os assessores jurídicos externos e aconselham o conselho de administração e a direção executiva sobre os assuntos jurídicos mais significativos da organização. Em uma organização de saúde digital, isso inclui a base legal para o uso de dados de saúde, os grandes contratos de tecnologia e de dados, a propriedade intelectual em software e os deveres legais da organização.", "healthContext": [ "A organização é um órgão público ou trabalha com eles, por isso suas decisões podem ser contestadas e ela deve agir dentro de suas competências.", "O uso de dados de saúde e de cuidados em escala, inclusive para IA e pesquisa, traz alto risco jurídico e de reputação.", "Os grandes contratos de tecnologia são longos, valiosos e difíceis de encerrar, por isso seus termos jurídicos moldam a organização por anos.", "As lideranças jurídicas trabalham em estreita colaboração com o conselho de administração, o responsável pela proteção de dados e colegas de segurança clínica e de governança da informação." ], "pcfRole": null, "esco": [ "974d4eab-fbee-4c52-b16e-73bdd8c25b53", "31854d78-3615-43a4-aa3a-c597ecb20ceb" ], "levels": [ { "id": "deputy-head-of-legal-services", "slug": "chefia-adjunta-de-serviços-jurídicos", "title": "Chefia adjunta de serviços jurídicos", "band": "8c", "summary": "As chefias adjuntas de serviços jurídicos lideram uma área importante da função jurídica, como o direito comercial, de tecnologia e de dados, e substituem a chefia de serviços jurídicos.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar uma área importante do trabalho jurídico, como o direito comercial, de tecnologia e de dados, ou as disputas e o direito do trabalho.", "Aconselhar diretorias sobre assuntos de alto risco, incluindo grandes contratações e programas de dados.", "Gerir o painel de advogados externos e o orçamento para assessoria jurídica externa.", "Definir padrões jurídicos, modelos e treinamentos para a organização.", "Liderar e desenvolver várias equipes ou especialistas jurídicos.", "Substituir a chefia de serviços jurídicos." ], "qualifications": [ "Advogado qualificado e habilitado ao exercício da profissão, com ampla experiência após a qualificação, incluindo a liderança de uma equipe jurídica." ], "skills": [ { "id": "legal-legal-advice", "slug": "legal-legal-advice", "level": "expert", "levelNumber": 4 }, { "id": "legal-contract-drafting-and-review", "slug": "legal-contract-drafting-and-review", "level": "expert", "levelNumber": 4 }, { "id": "legal-information-and-data-law", "slug": "legal-information-and-data-law", "level": "expert", "levelNumber": 4 }, { "id": "legal-procurement-law", "slug": "legal-procurement-law", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-health-and-care-law", "slug": "legal-health-and-care-law", "level": "practitioner", "levelNumber": 3 }, { "id": "legal-legal-administration", "slug": "legal-legal-administration", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 654, "jobEvaluationNotes": "Os conhecimentos estão no nível 8 pelo conhecimento especializado em várias áreas do direito. Os recursos de informação estão no nível 5, e não no 6, porque a função não gere sistemas de informação de toda a organização.", "selfAssessmentFile": "head-of-legal--band-8c--deputy-head-of-legal-services.tsv" }, { "id": "head-of-legal-services", "slug": "chefia-de-serviços-jurídicos", "title": "Chefia de serviços jurídicos", "band": "8d", "summary": "As chefias de serviços jurídicos lideram a função jurídica da organização, definem sua abordagem do risco jurídico e aconselham a direção executiva e o conselho de administração.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar a função jurídica interna e o uso de advogados externos.", "Aconselhar a direção executiva e o conselho de administração sobre risco jurídico, deveres legais e grandes decisões.", "Definir o apetite ao risco jurídico da organização e suas posições sobre questões-chave, como o uso de dados e a contratação.", "Liderar o trabalho jurídico nos assuntos mais significativos, como grandes disputas, inquéritos públicos e parcerias.", "Administrar o orçamento dos serviços jurídicos e demonstrar a relação custo-benefício.", "Liderar e desenvolver a equipe jurídica e as operações jurídicas." ], "qualifications": [ "Advogado qualificado e habilitado ao exercício da profissão, com ampla experiência sênior na liderança de serviços jurídicos." ], "skills": [ { "id": "legal-legal-advice", "slug": "legal-legal-advice", "level": "expert", "levelNumber": 4 }, { "id": "legal-information-and-data-law", "slug": "legal-information-and-data-law", "level": "expert", "levelNumber": 4 }, { "id": "legal-health-and-care-law", "slug": "legal-health-and-care-law", "level": "expert", "levelNumber": 4 }, { "id": "legal-litigation-and-disputes", "slug": "legal-litigation-and-disputes", "level": "expert", "levelNumber": 4 }, { "id": "legal-legal-administration", "slug": "legal-legal-administration", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "5", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 685, "jobEvaluationNotes": "Os recursos financeiros estão no nível 4 porque a função administra o orçamento dos serviços jurídicos, e não orçamentos de vários serviços.", "selfAssessmentFile": "head-of-legal--band-8d--head-of-legal-services.tsv" }, { "id": "general-counsel", "slug": "consultoria-jurídica-geral", "title": "Consultoria jurídica geral", "band": "9", "summary": "A consultoria jurídica geral é a pessoa advogada mais sênior da organização, com responsabilidade corporativa pelos serviços jurídicos e pelo risco jurídico, e muitas vezes lidera também a governança corporativa como secretaria do conselho.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Ter a responsabilidade corporativa pelos assuntos jurídicos e pelo risco jurídico da organização.", "Aconselhar o conselho de administração e sua presidência sobre as competências, os deveres e a governança da organização.", "Garantir que as grandes estratégias, parcerias e programas de dados sejam legais.", "Liderar a resposta às ameaças jurídicas mais graves, como revisões judiciais e ações regulatórias.", "Liderar os serviços jurídicos e, muitas vezes, a governança corporativa e a secretaria do conselho.", "Representar a organização perante reguladores, parceiros e órgãos governamentais." ], "qualifications": [ "Advogado qualificado e habilitado ao exercício da profissão, com ampla experiência em nível executivo ou de conselho." ], "skills": [ { "id": "legal-legal-advice", "slug": "legal-legal-advice", "level": "expert", "levelNumber": 4 }, { "id": "legal-health-and-care-law", "slug": "legal-health-and-care-law", "level": "expert", "levelNumber": 4 }, { "id": "legal-information-and-data-law", "slug": "legal-information-and-data-law", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "expert", "levelNumber": 4 }, { "id": "risk-management", "slug": "risk-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "6", "financial-resources": "4", "people": "5", "information-resources": "6", "research": "2", "freedom-to-act": "6", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 733, "jobEvaluationNotes": "Os recursos financeiros estão no nível 4 porque a função administra o orçamento dos serviços jurídicos e de governança, e não as finanças da organização.", "selfAssessmentFile": "head-of-legal--band-9--general-counsel.tsv" } ], "sources": [] }, { "id": "hr-officer", "slug": "profissional-de-recursos-humanos", "title": "Profissional de recursos humanos", "family": "human-resources", "summary": "Os profissionais e assessores de RH conduzem os serviços essenciais de pessoas da organização, de contratos, admissões e alterações à orientação sobre políticas de pessoas e ao apoio aos gestores em casos de relações de trabalho. Mantêm os registros de vínculo exatos e confidenciais, ajudam os gestores a tratar as equipes com justiça e dentro da lei e apoiam as pessoas que operam serviços digitais e clínicos que nunca fecham.", "healthContext": [ "Muitas pessoas trabalham em serviços que funcionam 24 horas por dia, por isso as equipes de RH orientam sobre escalas de turnos, plantões e sobreavisos, intervalos de descanso e jornada de trabalho.", "Alguns casos estão ligados a incidentes de segurança de pacientes, a preocupações de proteção de pessoas vulneráveis ou ao registro profissional, por isso o pessoal de RH trabalha em estreita colaboração com as lideranças clínicas e segue os processos adequados a cada um.", "Os profissionais de digital, dados e tecnologia são escassos, por isso processos de RH justos e rápidos, de contratos a pedidos de trabalho flexível, ajudam a organização a manter as pessoas que tem.", "Os registros de RH são dados pessoais altamente confidenciais, e alguns incluem informações de saúde, por isso o pessoal de RH aplica diariamente as regras de governança da informação.", "As pessoas desta referência são pagas por uma estrutura salarial em faixas com avaliação de funções, por isso o pessoal de RH explica como funcionam as faixas, os avanços e os adicionais." ], "pcfRole": null, "esco": [ "d8ed1703-9c03-4ea0-83cc-b6169bc54ffd", "d3e32e5e-7f24-48e3-b939-e4f800eb62fb" ], "levels": [ { "id": "hr-assistant", "slug": "assistente-de-rh", "title": "Assistente de RH", "band": "3", "summary": "Presta apoio administrativo exato ao longo do ciclo de vida do vínculo de trabalho, seguindo procedimentos e padrões de serviço definidos, com um profissional ou assessor de RH por perto.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Preparar contratos, cartas de oferta e cartas de alteração a partir de modelos padrão.", "Lançar admissões, alterações e desligamentos no sistema de RH e de folha de pagamento antes dos prazos da folha.", "Responder a perguntas rotineiras de equipes e gestores por telefone, e-mail e pela central de atendimento de RH.", "Tomar notas em reuniões formais, como as de assiduidade e de reclamações, e manter organizados os arquivos dos casos.", "Manter os arquivos e registros pessoais confidenciais, exatos e de acordo com as regras de retenção." ], "qualifications": [ "Qualificação de nível 2 ou 3, aprendizagem profissional em administração ou experiência equivalente.", "Experiência em trabalho administrativo exato com informações confidenciais." ], "skills": [ { "id": "hr-hr-administration", "slug": "hr-hr-administration", "level": "working", "levelNumber": 2 }, { "id": "hr-employment-policy", "slug": "hr-employment-policy", "level": "awareness", "levelNumber": 1 }, { "id": "hr-employee-relations", "slug": "hr-employee-relations", "level": "awareness", "levelNumber": 1 }, { "id": "hr-workforce-information", "slug": "hr-workforce-information", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "3", "analytical": "2", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "1", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 229, "jobEvaluationNotes": "Pessoas está no nível 2 porque a função presta informações e orientação básicas de RH a equipes e gestores; o esforço emocional está no nível 2 pela exposição indireta a material aflitivo ao tomar notas e arquivar registros de casos.", "selfAssessmentFile": "hr-officer--band-3--hr-assistant.tsv" }, { "id": "hr-officer", "slug": "profissional-de-rh", "title": "Profissional de RH", "band": "4", "summary": "Conduz a administração de RH de um grupo de serviços e dá orientação de primeira linha aos gestores sobre políticas de pessoas, conferindo o trabalho dos assistentes de RH.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Conduzir admissões, alterações e desligamentos de um grupo de serviços, resolvendo casos incomuns ou complexos.", "Orientar os gestores em questões rotineiras de política, como férias, trabalho flexível e critérios de assiduidade.", "Conferir o trabalho dos assistentes de RH e treiná-los nos processos e no sistema de RH.", "Produzir relatórios padrão da força de trabalho, como ausências e rotatividade, para os gestores.", "Apoiar os assessores de RH em casos de relações de trabalho, preparando documentos e organizando audiências.", "Sugerir melhorias nos processos de RH, nos modelos e nas orientações de autoatendimento." ], "qualifications": [ "Qualificação de nível 3 em RH ou negócios, ou experiência equivalente.", "Experiência em administração de RH, incluindo sistemas de RH e de folha de pagamento." ], "skills": [ { "id": "hr-hr-administration", "slug": "hr-hr-administration", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-employment-policy", "slug": "hr-employment-policy", "level": "working", "levelNumber": 2 }, { "id": "hr-employee-relations", "slug": "hr-employee-relations", "level": "working", "levelNumber": 2 }, { "id": "hr-workforce-information", "slug": "hr-workforce-information", "level": "working", "levelNumber": 2 }, { "id": "hr-reward-and-job-evaluation", "slug": "hr-reward-and-job-evaluation", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 276, "jobEvaluationNotes": "", "selfAssessmentFile": "hr-officer--band-4--hr-officer.tsv" }, { "id": "hr-adviser", "slug": "assessoria-de-rh", "title": "Assessoria de RH", "band": "5", "summary": "Dá assessoria profissional de RH aos gestores de um grupo de serviços e gere uma carteira de casos de relações de trabalho, trabalhando segundo políticas definidas, com um assessor sênior de RH disponível para casos complexos.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Orientar os gestores em casos de conduta, capacidade, assiduidade, reclamações e dignidade no trabalho, da primeira preocupação ao resultado.", "Apoiar audiências formais, aconselhando a comissão sobre política, processo e resultados justos.", "Orientar sobre adaptações razoáveis, trabalho flexível e encaminhamentos à saúde ocupacional.", "Orientar os gestores sobre jornada de trabalho, plantão e regras de escala de serviços que funcionam 24 horas por dia.", "Apoiar pequenas mudanças organizacionais, como alterações nos regimes de trabalho, incluindo a consulta às equipes.", "Treinar gestores em políticas de pessoas e em como aplicá-las." ], "qualifications": [ "Uma qualificação profissional reconhecida em RH em nível intermediário, ou experiência equivalente.", "Experiência na orientação de gestores em casos de relações de trabalho." ], "skills": [ { "id": "hr-employee-relations", "slug": "hr-employee-relations", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-employment-policy", "slug": "hr-employment-policy", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-organisational-change", "slug": "hr-organisational-change", "level": "working", "levelNumber": 2 }, { "id": "hr-hr-administration", "slug": "hr-hr-administration", "level": "working", "levelNumber": 2 }, { "id": "hr-workforce-information", "slug": "hr-workforce-information", "level": "working", "levelNumber": 2 }, { "id": "hr-reward-and-job-evaluation", "slug": "hr-reward-and-job-evaluation", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "health-safety-wellbeing", "slug": "health-safety-wellbeing", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "3", "information-resources": "3", "research": "1", "freedom-to-act": "3", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "3", "working-conditions": "2" }, "jobEvaluationPoints": 345, "jobEvaluationNotes": "Pessoas está no nível 3 porque a função presta orientação essencial de RH como atribuição principal; o esforço emocional está no nível 3 porque a função lida com frequência com casos aflitivos de relações de trabalho, como denúncias, problemas de saúde e pessoas em crise.", "selfAssessmentFile": "hr-officer--band-5--hr-adviser.tsv" }, { "id": "senior-hr-adviser", "slug": "assessoria-de-rh-sênior", "title": "Assessoria de RH sênior", "band": "6", "summary": "Lidera a assessoria de RH de uma diretoria, trata os casos mais complexos e sensíveis e apoia os assessores de RH, trabalhando com ampla liberdade dentro das políticas de pessoas da organização.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Gerir casos complexos e de alto risco de relações de trabalho, incluindo os ligados a incidentes de segurança de pacientes ou à proteção de pessoas vulneráveis.", "Liderar ou encomendar investigações e orientar os gestores que investigam.", "Liderar a mudança organizacional de um serviço, como uma reestruturação ou uma nova escala de plantão, incluindo a consulta formal.", "Orientar o enquadramento de funções novas e alteradas e participar de comissões de avaliação de funções.", "Analisar dados de casos e da força de trabalho da diretoria e recomendar ações sobre as tendências.", "Redigir e revisar políticas de pessoas, trabalhando com representantes dos trabalhadores.", "Supervisionar e desenvolver assessores de RH." ], "qualifications": [ "Uma qualificação profissional reconhecida em RH em nível intermediário ou avançado, ou experiência equivalente.", "Experiência substancial na gestão de casos complexos de relações de trabalho e de mudança organizacional." ], "skills": [ { "id": "hr-employee-relations", "slug": "hr-employee-relations", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-employment-policy", "slug": "hr-employment-policy", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-organisational-change", "slug": "hr-organisational-change", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-reward-and-job-evaluation", "slug": "hr-reward-and-job-evaluation", "level": "working", "levelNumber": 2 }, { "id": "hr-workforce-information", "slug": "hr-workforce-information", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "2", "patient-care": "1", "policy": "3", "financial-resources": "1", "people": "3", "information-resources": "3", "research": "1", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "3", "working-conditions": "2" }, "jobEvaluationPoints": 416, "jobEvaluationNotes": "O esforço emocional está no nível 3 pela exposição frequente a casos aflitivos; pessoas está no nível 3 pela orientação essencial de RH e pela supervisão de assessores de RH.", "selfAssessmentFile": "hr-officer--band-6--senior-hr-adviser.tsv" } ], "sources": [] }, { "id": "recruitment-officer", "slug": "profissional-de-recrutamento", "title": "Profissional de recrutamento", "family": "human-resources", "summary": "Os profissionais de recrutamento conduzem o serviço de recrutamento da organização, ajudando os gestores a atrair, avaliar e contratar as pessoas certas com rapidez, justiça e segurança. Em uma organização de saúde digital, competem com outros setores por competências escassas de digital, dados e tecnologia, por isso combinam processos eficientes com busca ativa, uma marca empregadora forte e bom uso de estruturas de competências.", "healthContext": [ "Os especialistas em digital, dados e tecnologia são escassos e muitas vezes recebem mais em outros lugares, por isso os recrutadores destacam o propósito do trabalho, o trabalho flexível e as trilhas de carreira, e não só a remuneração.", "As funções que acessam prontuários ou lidam com pacientes exigem verificações pré-admissionais, como identidade, direito de trabalhar, referências, certidões de antecedentes criminais quando a função exigir, liberação da saúde ocupacional e registro profissional.", "Vagas em serviços que funcionam 24 horas por dia, todos os dias, podem afetar o cuidado dos pacientes, por isso os recrutadores priorizam as funções críticas e acompanham o tempo de contratação.", "Um recrutamento justo e inclusivo ajuda a força de trabalho a refletir os pacientes e as comunidades que atende.", "Os recrutadores usam os perfis de funções e as competências desta referência para escrever anúncios e descrições de funções consistentes e desenhar avaliações justas." ], "pcfRole": null, "esco": [ "068370e0-9c27-4814-87d0-44fbb3140815" ], "levels": [ { "id": "recruitment-assistant", "slug": "assistente-de-recrutamento", "title": "Assistente de recrutamento", "band": "3", "summary": "Presta apoio administrativo exato a campanhas de recrutamento e a verificações pré-admissionais, seguindo procedimentos definidos, com um profissional de recrutamento por perto.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Publicar anúncios e gerir vagas no sistema de acompanhamento de candidaturas.", "Organizar entrevistas e avaliações e enviar correspondência aos candidatos.", "Realizar verificações pré-admissionais, como identidade, direito de trabalhar e referências, e cobrar pendências.", "Responder por telefone e e-mail a perguntas rotineiras de candidatos e gestores.", "Manter os registros de recrutamento exatos, confidenciais e de acordo com as regras de retenção." ], "qualifications": [ "Qualificação de nível 2 ou 3, aprendizagem profissional em administração ou experiência equivalente.", "Experiência em trabalho administrativo exato e no atendimento ao público." ], "skills": [ { "id": "hr-recruitment-and-selection", "slug": "hr-recruitment-and-selection", "level": "working", "levelNumber": 2 }, { "id": "hr-hr-administration", "slug": "hr-hr-administration", "level": "working", "levelNumber": 2 }, { "id": "hr-talent-attraction", "slug": "hr-talent-attraction", "level": "awareness", "levelNumber": 1 }, { "id": "hr-workforce-information", "slug": "hr-workforce-information", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "3", "analytical": "2", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "1", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 223, "jobEvaluationNotes": "Pessoas está no nível 2 porque a função presta informações e serviços básicos de RH a gestores e candidatos.", "selfAssessmentFile": "recruitment-officer--band-3--recruitment-assistant.tsv" }, { "id": "recruitment-officer", "slug": "profissional-de-recrutamento", "title": "Profissional de recrutamento", "band": "4", "summary": "Conduz campanhas de recrutamento do início ao fim para um grupo de serviços, orientando os gestores sobre o processo e conferindo o trabalho dos assistentes de recrutamento.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Conduzir campanhas de recrutamento da aprovação da vaga à data de início, mantendo gestores e candidatos informados.", "Orientar os gestores sobre anúncios, triagem, entrevistas e seleção justa.", "Fazer ofertas condicionais, acordar datas de início e resolver problemas nas verificações pré-admissionais.", "Planejar eventos de recrutamento e campanhas em massa, como para aprendizes ou novos serviços.", "Reportar o tempo de contratação e o andamento das campanhas e sugerir melhorias.", "Conferir o trabalho dos assistentes de recrutamento e treiná-los no sistema." ], "qualifications": [ "Qualificação de nível 3 em RH ou negócios, ou experiência equivalente.", "Experiência na condução de campanhas de recrutamento e de sistemas de acompanhamento de candidaturas." ], "skills": [ { "id": "hr-recruitment-and-selection", "slug": "hr-recruitment-and-selection", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-talent-attraction", "slug": "hr-talent-attraction", "level": "working", "levelNumber": 2 }, { "id": "hr-hr-administration", "slug": "hr-hr-administration", "level": "working", "levelNumber": 2 }, { "id": "hr-employment-policy", "slug": "hr-employment-policy", "level": "working", "levelNumber": 2 }, { "id": "hr-workforce-information", "slug": "hr-workforce-information", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "1", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 282, "jobEvaluationNotes": "O planejamento está no nível 3 porque a função planeja várias campanhas e eventos ao mesmo tempo e os ajusta conforme mudam as vagas e a disponibilidade dos candidatos.", "selfAssessmentFile": "recruitment-officer--band-4--recruitment-officer.tsv" }, { "id": "digital-talent-partner", "slug": "parceria-de-talentos-digitais", "title": "Parceria de talentos digitais", "band": "5", "summary": "Trabalha com lideranças de digital, dados e tecnologia para atrair e contratar especialistas escassos, usando busca ativa, bancos de talentos e avaliação justa e baseada em competências. Também conhecida como profissional sênior de recrutamento.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Fazer parceria com os gestores contratantes das equipes de digital, dados e tecnologia para planejar as contratações e acordar o que é um bom resultado em cada função.", "Buscar candidatos diretamente por meio de redes profissionais, comunidades e bancos de talentos.", "Escrever anúncios e descrições de funções usando os perfis de funções e as competências desta referência e o UK GDaD PCF.", "Desenhar, com os gestores contratantes, avaliações baseadas em competências, como exercícios técnicos e revisões de portfólio.", "Usar dados de remuneração e de mercado para aconselhar sobre funções de difícil preenchimento e salários iniciais dentro das regras de pagamento.", "Ampliar as trilhas de início de carreira, como aprendizagem profissional digital e programas de trainees.", "Gerir o orçamento de agências e de publicidade de recrutamento das campanhas que conduz." ], "qualifications": [ "Uma qualificação reconhecida em RH ou recrutamento, ou experiência equivalente.", "Experiência no recrutamento de funções especializadas, de preferência de digital, dados ou tecnologia." ], "skills": [ { "id": "hr-talent-attraction", "slug": "hr-talent-attraction", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-recruitment-and-selection", "slug": "hr-recruitment-and-selection", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-skills-frameworks-and-career-pathways", "slug": "hr-skills-frameworks-and-career-pathways", "level": "working", "levelNumber": 2 }, { "id": "hr-reward-and-job-evaluation", "slug": "hr-reward-and-job-evaluation", "level": "working", "levelNumber": 2 }, { "id": "hr-workforce-information", "slug": "hr-workforce-information", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "1", "freedom-to-act": "3", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 350, "jobEvaluationNotes": "Os recursos de informação estão no nível 4 porque a função adapta relatórios e registros de bancos de talentos no sistema de acompanhamento de candidaturas como atribuição significativa.", "selfAssessmentFile": "recruitment-officer--band-5--digital-talent-partner.tsv" }, { "id": "recruitment-manager", "slug": "gerente-de-recrutamento", "title": "Gerente de recrutamento", "band": "6", "summary": "Gere o serviço e a equipe de recrutamento, define seus padrões e lidera melhorias na rapidez, na qualidade, na experiência dos candidatos e na inclusão.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Gerir a equipe e o serviço de recrutamento, definindo prioridades e padrões de serviço.", "Liderar melhorias no processo de recrutamento e no sistema de acompanhamento de candidaturas, incluindo automação e autoatendimento.", "Analisar dados de recrutamento, como tempo de contratação, aceitação de ofertas e diversidade em cada etapa, e agir com base neles.", "Dar forma à marca empregadora e ao marketing de recrutamento com a equipe de comunicação.", "Gerir o uso de agências de recrutamento e o orçamento de recrutamento.", "Garantir que o recrutamento siga a legislação trabalhista, as regras de recrutamento seguro e as políticas da organização." ], "qualifications": [ "Uma qualificação profissional reconhecida em RH ou recrutamento, ou experiência equivalente.", "Experiência na gestão de uma equipe ou serviço de recrutamento." ], "skills": [ { "id": "hr-recruitment-and-selection", "slug": "hr-recruitment-and-selection", "level": "expert", "levelNumber": 4 }, { "id": "hr-talent-attraction", "slug": "hr-talent-attraction", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-workforce-information", "slug": "hr-workforce-information", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-employment-policy", "slug": "hr-employment-policy", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "3", "information-resources": "4", "research": "1", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 430, "jobEvaluationNotes": "", "selfAssessmentFile": "recruitment-officer--band-6--recruitment-manager.tsv" } ], "sources": [] }, { "id": "hr-business-partner", "slug": "parceria-de-negócios-de-rh", "title": "Parceria de negócios de RH", "family": "human-resources", "summary": "As parcerias de negócios de RH trabalham ao lado das lideranças das diretorias para garantir que a organização tenha as pessoas, as competências, as estruturas e a cultura de que precisa para prestar seus serviços. Transformam a estratégia de pessoas em planos para cada diretoria, lideram a mudança organizacional e dão assessoria sênior sobre as questões de pessoas mais complexas. Em uma organização de saúde digital, grande parte disso trata de construir e manter a capacidade de digital, dados e tecnologia.", "healthContext": [ "As competências de digital, dados e tecnologia são escassas, por isso as parcerias de negócios lideram planos de força de trabalho que combinam recrutamento, aprendizagem profissional, requalificação e retenção e usam estruturas de competências como esta referência para a análise de lacunas.", "Muitos serviços funcionam 24 horas por dia, todos os dias, por isso mudanças em escalas, plantões e modelos de serviço exigem consulta cuidadosa e atenção ao bem-estar das equipes e à lotação segura.", "As funções digitais costumam ser novas ou mudar rápido, por isso as parcerias de negócios garantem que as descrições de funções sejam avaliadas de forma consistente e enquadradas com justiça em relação a funções semelhantes.", "A mudança organizacional costuma envolver equipes clínicas e de cuidados, além de equipes digitais, por isso as parcerias de negócios trabalham com lideranças clínicas e representantes dos trabalhadores.", "Os riscos de pessoas, como a dependência de prestadores de serviços ou de poucos especialistas, podem se tornar riscos para os serviços voltados a pacientes." ], "pcfRole": null, "esco": [ "f605bcd2-90b6-45a0-a558-d05016d68a77", "d3e32e5e-7f24-48e3-b939-e4f800eb62fb" ], "levels": [ { "id": "hr-business-partner", "slug": "parceria-de-negócios-de-rh", "title": "Parceria de negócios de RH", "band": "7", "summary": "É a assessoria sênior de RH da equipe de liderança de uma diretoria, conduzindo seu plano de pessoas, a mudança organizacional e as relações de trabalho complexas, dentro da estratégia de pessoas da organização.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Aconselhar a equipe de liderança da diretoria sobre riscos, prioridades e planos de pessoas.", "Liderar o plano de força de trabalho da diretoria, usando a análise de lacunas de competências em relação a esta referência para planejar recrutamento, desenvolvimento e novas funções.", "Liderar a mudança organizacional, como reestruturações e novos modelos de serviço, do business case à consulta formal e à implantação.", "Supervisionar casos complexos e de alto risco de relações de trabalho e aconselhar a gerência sênior e as comissões.", "Usar dados da força de trabalho, como rotatividade, vagas, gastos com agências e resultados de pesquisas com as equipes, para questionar e apoiar as lideranças.", "Orientar o enquadramento e a remuneração de funções novas e alteradas, incluindo adicionais de recrutamento e de retenção.", "Liderar e desenvolver os assessores de RH que apoiam a diretoria." ], "qualifications": [ "Uma qualificação profissional reconhecida em RH em nível avançado, ou experiência equivalente.", "Experiência substancial na assessoria a lideranças sêniores e na liderança de mudanças organizacionais." ], "skills": [ { "id": "hr-organisational-change", "slug": "hr-organisational-change", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-workforce-planning", "slug": "hr-workforce-planning", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-employee-relations", "slug": "hr-employee-relations", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-employment-policy", "slug": "hr-employment-policy", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-skills-frameworks-and-career-pathways", "slug": "hr-skills-frameworks-and-career-pathways", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-reward-and-job-evaluation", "slug": "hr-reward-and-job-evaluation", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-people-strategy", "slug": "hr-people-strategy", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "4", "information-resources": "3", "research": "1", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "3", "working-conditions": "2" }, "jobEvaluationPoints": 473, "jobEvaluationNotes": "Pessoas está no nível 4 porque a função presta toda a gama de serviços de RH a uma diretoria; política está no nível 4 porque desenvolve práticas de pessoas para vários serviços; o esforço emocional está no nível 3 pela exposição frequente a casos e mudanças aflitivos.", "selfAssessmentFile": "hr-business-partner--band-7--hr-business-partner.tsv" }, { "id": "senior-hr-business-partner", "slug": "parceria-sênior-de-negócios-de-rh", "title": "Parceria sênior de negócios de RH", "band": "8a", "summary": "Faz a parceria de negócios de várias diretorias, ou das maiores e mais complexas, como digital e tecnologia, e lidera programas de pessoas que alcançam toda a organização.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Aconselhar lideranças executivas e sêniores de várias diretorias sobre estratégia de pessoas, risco e desenho organizacional.", "Liderar mudanças organizacionais grandes ou sensíveis, incluindo transferências de serviços e alterações nos regimes de trabalho 24 horas.", "Liderar um programa de pessoas de toda a organização, como uma estrutura de carreiras digitais ou um plano de retenção de competências escassas.", "Tratar, com assessores jurídicos, os casos mais sensíveis, como os que envolvem pessoas sêniores ou risco de ações judiciais.", "Dar forma a políticas de pessoas e consultar sobre elas os representantes dos trabalhadores.", "Liderar, orientar e desenvolver parcerias de negócios e assessores de RH." ], "qualifications": [ "Uma qualificação profissional reconhecida em RH em nível avançado, ou mestrado em RH ou área afim, ou experiência equivalente.", "Ampla experiência em parceria de negócios de RH em nível sênior." ], "skills": [ { "id": "hr-organisational-change", "slug": "hr-organisational-change", "level": "expert", "levelNumber": 4 }, { "id": "hr-workforce-planning", "slug": "hr-workforce-planning", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-employee-relations", "slug": "hr-employee-relations", "level": "expert", "levelNumber": 4 }, { "id": "hr-employment-policy", "slug": "hr-employment-policy", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-organisational-development", "slug": "hr-organisational-development", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-skills-frameworks-and-career-pathways", "slug": "hr-skills-frameworks-and-career-pathways", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-people-strategy", "slug": "hr-people-strategy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "2", "people": "4", "information-resources": "3", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "3", "working-conditions": "2" }, "jobEvaluationPoints": 544, "jobEvaluationNotes": "", "selfAssessmentFile": "hr-business-partner--band-8a--senior-hr-business-partner.tsv" }, { "id": "head-of-hr-business-partnering", "slug": "chefia-de-parcerias-de-negócios-de-rh", "title": "Chefia de parcerias de negócios de RH", "band": "8b", "summary": "Lidera o serviço de parcerias de negócios de RH em toda a organização e garante que cada diretoria tenha um plano de pessoas que cumpra a estratégia de pessoas.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar e gerir as equipes de parcerias de negócios e de assessores de RH.", "Garantir que cada diretoria tenha um plano de força de trabalho e de pessoas ligado a seus planos de serviço e financeiros.", "Liderar a abordagem da organização para a mudança organizacional, a consulta e a atuação em parceria com os representantes dos trabalhadores.", "Reportar a comitês executivos os riscos de pessoas e o desempenho da força de trabalho.", "Administrar o orçamento do serviço de parcerias de negócios.", "Trabalhar com as lideranças de recrutamento, aprendizagem e desenvolvimento organizacional para entregar serviços de pessoas integrados." ], "qualifications": [ "Uma qualificação profissional reconhecida em RH em nível avançado, ou mestrado em RH ou área afim, ou experiência equivalente.", "Ampla experiência na liderança de equipes de RH e de mudanças organizacionais." ], "skills": [ { "id": "hr-people-strategy", "slug": "hr-people-strategy", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-organisational-change", "slug": "hr-organisational-change", "level": "expert", "levelNumber": 4 }, { "id": "hr-workforce-planning", "slug": "hr-workforce-planning", "level": "expert", "levelNumber": 4 }, { "id": "hr-employee-relations", "slug": "hr-employee-relations", "level": "expert", "levelNumber": 4 }, { "id": "hr-employment-policy", "slug": "hr-employment-policy", "level": "expert", "levelNumber": 4 }, { "id": "hr-organisational-development", "slug": "hr-organisational-development", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "5", "information-resources": "4", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "3", "working-conditions": "2" }, "jobEvaluationPoints": 592, "jobEvaluationNotes": "Pessoas está no nível 5 porque a função gere grande parte do RH em toda a organização.", "selfAssessmentFile": "hr-business-partner--band-8b--head-of-hr-business-partnering.tsv" } ], "sources": [] }, { "id": "learning-and-development-specialist", "slug": "especialista-em-aprendizagem-e-desenvolvimento", "title": "Especialista em aprendizagem e desenvolvimento", "family": "human-resources", "summary": "Os especialistas em aprendizagem e desenvolvimento ajudam as equipes a adquirir as competências de que precisam para prestar um cuidado seguro, moderno e apoiado pelo digital. Analisam necessidades de aprendizagem, projetam e oferecem aprendizagem presencial e online, conduzem o sistema de gestão da aprendizagem e constroem trilhas de carreira. Em uma organização de saúde digital, grande parte do trabalho é desenvolver competências de digital, dados e tecnologia, tanto para especialistas quanto para toda a força de trabalho.", "healthContext": [ "Os clínicos e as equipes de cuidados precisam de treinamento nos novos sistemas clínicos antes da entrada em operação, muitas vezes em vários turnos e locais, por isso a aprendizagem é planejada em torno de serviços que funcionam 24 horas por dia, todos os dias.", "Alguns treinamentos são obrigatórios, como governança da informação, conscientização em cibersegurança e proteção de pessoas vulneráveis, e a conformidade é reportada ao conselho de administração.", "Desenvolver internamente competências digitais escassas, por meio de aprendizagem profissional, requalificação e trilhas de carreira, costuma ser mais rápido e barato do que recrutá-las.", "Estruturas de competências como esta referência, o UK GDaD PCF e o ESCO oferecem uma linguagem comum para a análise de lacunas de competências e os planos de desenvolvimento.", "A aprendizagem deve ser acessível a pessoas com necessidades, regimes de trabalho e níveis de confiança digital diferentes." ], "pcfRole": null, "esco": [ "0ba06640-e0ac-4911-9e43-289a8e41651e", "a14e96a7-6c4d-4d69-8c6f-7ccadf77bac5" ], "levels": [ { "id": "learning-and-development-coordinator", "slug": "coordenação-de-aprendizagem-e-desenvolvimento", "title": "Coordenação de aprendizagem e desenvolvimento", "band": "4", "summary": "Coordena a oferta de aprendizagem da organização, conduzindo as inscrições, o sistema de gestão da aprendizagem e os registros de treinamento, e apoia a realização dos cursos.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Programar cursos, reservar salas e instrutores e gerir inscrições e listas de espera.", "Manter cursos, matrículas e registros de conclusão no sistema de gestão da aprendizagem.", "Produzir para os gestores relatórios sobre a conformidade do treinamento obrigatório.", "Responder a perguntas de equipes e gestores sobre a oferta de aprendizagem.", "Apoiar os instrutores nas sessões, incluindo a montagem de salas de aula online e a coleta de feedback.", "Administrar matrículas e revisões de aprendizagem profissional com os provedores de treinamento." ], "qualifications": [ "Qualificação de nível 3, aprendizagem profissional em aprendizagem e desenvolvimento ou experiência equivalente.", "Experiência em administração e no uso de um sistema de gestão da aprendizagem ou semelhante." ], "skills": [ { "id": "hr-learning-design-and-delivery", "slug": "hr-learning-design-and-delivery", "level": "working", "levelNumber": 2 }, { "id": "hr-hr-administration", "slug": "hr-hr-administration", "level": "working", "levelNumber": 2 }, { "id": "hr-workforce-information", "slug": "hr-workforce-information", "level": "working", "levelNumber": 2 }, { "id": "hr-skills-frameworks-and-career-pathways", "slug": "hr-skills-frameworks-and-career-pathways", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 289, "jobEvaluationNotes": "", "selfAssessmentFile": "learning-and-development-specialist--band-4--learning-and-development-coordinator.tsv" }, { "id": "learning-and-development-officer", "slug": "profissional-de-aprendizagem-e-desenvolvimento", "title": "Profissional de aprendizagem e desenvolvimento", "band": "5", "summary": "Projeta e oferece aprendizagem para diversos grupos de pessoas, incluindo competências digitais e treinamento em sistemas, e avalia seu efeito.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Oferecer treinamentos presenciais e online, como integração, competências digitais e fundamentos de gestão.", "Construir cursos online e guias curtos no sistema de gestão da aprendizagem, tornando-os acessíveis.", "Trabalhar com as equipes digitais para planejar e oferecer treinamento sobre novos sistemas clínicos e de negócios antes da entrada em operação.", "Apoiar os gestores a identificar as necessidades de aprendizagem das equipes e a planejar o desenvolvimento.", "Avaliar cursos e melhorá-los com base em feedback e resultados.", "Coordenar aprendizagens profissionais, trabalhando com provedores, aprendizes e gestores." ], "qualifications": [ "Uma qualificação reconhecida em aprendizagem e desenvolvimento ou em treinamento, ou experiência equivalente.", "Experiência no projeto e na oferta de treinamento a adultos, presencial e online." ], "skills": [ { "id": "hr-learning-design-and-delivery", "slug": "hr-learning-design-and-delivery", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-skills-frameworks-and-career-pathways", "slug": "hr-skills-frameworks-and-career-pathways", "level": "working", "levelNumber": 2 }, { "id": "hr-workforce-information", "slug": "hr-workforce-information", "level": "working", "levelNumber": 2 }, { "id": "pcf:capability-building-for-digital-data-and-technology", "slug": "pcf-capability-building-for-digital-data-and-technology", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "3", "information-resources": "3", "research": "2", "freedom-to-act": "3", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 358, "jobEvaluationNotes": "Pessoas está no nível 3 porque a função ministra treinamento essencial como atribuição principal; pesquisa está no nível 2 porque avalia a aprendizagem regularmente.", "selfAssessmentFile": "learning-and-development-specialist--band-5--learning-and-development-officer.tsv" }, { "id": "learning-and-development-specialist", "slug": "especialista-em-aprendizagem-e-desenvolvimento", "title": "Especialista em aprendizagem e desenvolvimento", "band": "6", "summary": "Lidera a análise, o projeto e a avaliação de programas de aprendizagem de uma área importante, como liderança, competências digitais ou treinamento em sistemas, trabalhando com ampla liberdade dentro da estratégia de aprendizagem.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Analisar necessidades de aprendizagem de um grupo de pessoas ou de uma profissão, usando a análise de lacunas de competências em relação a esta referência.", "Projetar programas de aprendizagem mistos com resultados claros, de cursos online à orientação e à prática no local de trabalho.", "Projetar estratégias de treinamento para grandes mudanças em sistemas clínicos, incluindo redes de superusuários.", "Avaliar o efeito da aprendizagem nas competências, no desempenho e nos serviços e reportá-lo.", "Contratar e garantir a qualidade de provedores externos de treinamento.", "Orientar e desenvolver profissionais de aprendizagem e desenvolvimento." ], "qualifications": [ "Uma qualificação reconhecida em aprendizagem e desenvolvimento em nível intermediário ou avançado, ou experiência equivalente.", "Experiência substancial no projeto e na avaliação de programas de aprendizagem." ], "skills": [ { "id": "hr-learning-design-and-delivery", "slug": "hr-learning-design-and-delivery", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-skills-frameworks-and-career-pathways", "slug": "hr-skills-frameworks-and-career-pathways", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-organisational-development", "slug": "hr-organisational-development", "level": "working", "levelNumber": 2 }, { "id": "pcf:capability-building-for-digital-data-and-technology", "slug": "pcf-capability-building-for-digital-data-and-technology", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-workforce-information", "slug": "hr-workforce-information", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "4", "information-resources": "3", "research": "2", "freedom-to-act": "3", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 429, "jobEvaluationNotes": "Pessoas está no nível 4 porque projetar programas de treinamento é a atribuição principal.", "selfAssessmentFile": "learning-and-development-specialist--band-6--learning-and-development-specialist.tsv" }, { "id": "digital-skills-lead", "slug": "liderança-de-competências-digitais", "title": "Liderança de competências digitais", "band": "7", "summary": "Lidera o programa da organização para desenvolver competências de digital, dados e tecnologia, para profissões especializadas e para toda a força de trabalho, usando estruturas de competências para planejar carreiras e fechar lacunas.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar o programa de competências digitais, incluindo o letramento digital de todas as pessoas e o desenvolvimento das profissões de digital, dados e tecnologia.", "Realizar a análise de lacunas de competências nas equipes digitais usando os perfis de funções e as competências desta referência e reportar os resultados.", "Desenhar trilhas de carreira, da aprendizagem profissional às funções sêniores, ligadas às faixas e à avaliação de funções.", "Construir parcerias com universidades, faculdades e provedores de treinamento e aproveitar plenamente o financiamento da aprendizagem profissional.", "Gerir o orçamento de competências digitais e avaliar o retorno do investimento.", "Liderar uma pequena equipe de aprendizagem e desenvolvimento." ], "qualifications": [ "Uma qualificação reconhecida em aprendizagem e desenvolvimento em nível avançado, ou experiência equivalente.", "Experiência substancial na construção de programas de competências, de preferência em digital, dados ou tecnologia." ], "skills": [ { "id": "hr-skills-frameworks-and-career-pathways", "slug": "hr-skills-frameworks-and-career-pathways", "level": "expert", "levelNumber": 4 }, { "id": "pcf:capability-building-for-digital-data-and-technology", "slug": "pcf-capability-building-for-digital-data-and-technology", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-learning-design-and-delivery", "slug": "hr-learning-design-and-delivery", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-workforce-planning", "slug": "hr-workforce-planning", "level": "working", "levelNumber": 2 }, { "id": "hr-talent-attraction", "slug": "hr-talent-attraction", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "4", "information-resources": "3", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 476, "jobEvaluationNotes": "", "selfAssessmentFile": "learning-and-development-specialist--band-7--digital-skills-lead.tsv" }, { "id": "head-of-learning", "slug": "chefia-de-aprendizagem", "title": "Chefia de aprendizagem", "band": "8a", "summary": "Lidera a aprendizagem e o desenvolvimento em toda a organização, definindo a estratégia de aprendizagem e gerindo a equipe, o orçamento e os sistemas de aprendizagem.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Definir a estratégia de aprendizagem da organização, ligada à estratégia de pessoas e ao plano de força de trabalho.", "Liderar e gerir a equipe de aprendizagem e desenvolvimento e seus serviços, incluindo o treinamento obrigatório e o sistema de gestão da aprendizagem.", "Administrar o orçamento de aprendizagem, incluindo os fundos de aprendizagem profissional e os gastos com treinamento externo.", "Reportar a comitês executivos a atividade, a conformidade e o impacto da aprendizagem.", "Liderar programas de desenvolvimento de liderança e de gestão com colegas de desenvolvimento organizacional.", "Garantir que a aprendizagem seja acessível, inclusiva e esteja disponível para as equipes em todos os turnos." ], "qualifications": [ "Uma qualificação profissional reconhecida em aprendizagem e desenvolvimento ou RH em nível avançado, ou mestrado em área afim, ou experiência equivalente.", "Ampla experiência na liderança de serviços de aprendizagem." ], "skills": [ { "id": "hr-learning-design-and-delivery", "slug": "hr-learning-design-and-delivery", "level": "expert", "levelNumber": 4 }, { "id": "hr-skills-frameworks-and-career-pathways", "slug": "hr-skills-frameworks-and-career-pathways", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-organisational-development", "slug": "hr-organisational-development", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-people-strategy", "slug": "hr-people-strategy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:capability-building-for-digital-data-and-technology", "slug": "pcf-capability-building-for-digital-data-and-technology", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "3", "people": "5", "information-resources": "3", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 560, "jobEvaluationNotes": "Pessoas está no nível 5 porque a função gere o treinamento de toda a organização.", "selfAssessmentFile": "learning-and-development-specialist--band-8a--head-of-learning.tsv" } ], "sources": [] }, { "id": "head-of-people", "slug": "chefia-de-pessoas", "title": "Chefia de pessoas", "family": "human-resources", "summary": "A chefia de pessoas e a equipe de liderança de pessoas definem a estratégia de pessoas da organização e lideram suas funções de RH, recrutamento, aprendizagem, desenvolvimento organizacional e força de trabalho. Aconselham o conselho de administração sobre cultura, força de trabalho e risco trabalhista e garantem que a organização consiga atrair, desenvolver e manter as pessoas de que precisa para prestar serviços de saúde digital seguros.", "healthContext": [ "A organização compete com outros setores por talentos escassos de digital, dados e tecnologia, por isso as lideranças de pessoas equilibram regras de pagamento e avaliação de funções com trabalho flexível, trilhas de carreira e um propósito forte.", "Os serviços que funcionam 24 horas por dia, todos os dias, dependem de lotação segura, escalas sustentáveis e bem-estar das equipes, que o conselho espera que as lideranças de pessoas monitorem e melhorem.", "A cultura afeta a segurança dos pacientes, por isso as lideranças de pessoas ligam a experiência das equipes, o falar abertamente e a inclusão à qualidade do cuidado.", "Os planos de força de trabalho são feitos com parceiros de todo o sistema de saúde e de cuidados, e as pessoas podem se deslocar entre organizações quando os serviços mudam.", "A remuneração em faixas com avaliação de funções significa que funções digitais novas e em mudança devem ser avaliadas de forma consistente, e as decisões de pagamento devem resistir ao escrutínio de igualdade salarial." ], "pcfRole": null, "esco": [ "f605bcd2-90b6-45a0-a558-d05016d68a77" ], "levels": [ { "id": "head-of-hr", "slug": "chefia-de-rh", "title": "Chefia de RH", "band": "8c", "summary": "Lidera uma grande parte da função de pessoas, como operações de RH, relações de trabalho e parcerias de negócios, e define seus padrões. Também conhecida como direção assistente de pessoas.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar as operações de RH, as parcerias de negócios e as relações de trabalho, gerindo várias lideranças de equipe.", "Definir políticas de pessoas e a abordagem da organização para a legislação trabalhista e o risco.", "Liderar a atuação em parceria e as negociações com os representantes dos trabalhadores.", "Supervisionar os casos mais graves, incluindo os que envolvem pessoas sêniores ou ações judiciais.", "Liderar os relatórios da força de trabalho a comitês, incluindo os de igualdade e de diferenças salariais.", "Administrar o orçamento dos serviços de RH que lidera e melhorar a sua relação custo-benefício." ], "qualifications": [ "Uma qualificação profissional reconhecida em RH em nível avançado, ou mestrado em RH ou área afim, ou experiência equivalente.", "Ampla experiência na liderança de serviços de RH em nível sênior." ], "skills": [ { "id": "hr-people-strategy", "slug": "hr-people-strategy", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-employment-policy", "slug": "hr-employment-policy", "level": "expert", "levelNumber": 4 }, { "id": "hr-employee-relations", "slug": "hr-employee-relations", "level": "expert", "levelNumber": 4 }, { "id": "hr-organisational-change", "slug": "hr-organisational-change", "level": "expert", "levelNumber": 4 }, { "id": "hr-workforce-information", "slug": "hr-workforce-information", "level": "practitioner", "levelNumber": 3 }, { "id": "hr-reward-and-job-evaluation", "slug": "hr-reward-and-job-evaluation", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "5", "information-resources": "4", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "3", "working-conditions": "2" }, "jobEvaluationPoints": 637, "jobEvaluationNotes": "A comunicação está no nível 6 pela negociação de assuntos altamente controversos com representantes dos trabalhadores; o esforço emocional está no nível 3 pela exposição frequente a casos graves de relações de trabalho.", "selfAssessmentFile": "head-of-people--band-8c--head-of-hr.tsv" }, { "id": "deputy-director-of-people", "slug": "direção-adjunta-de-pessoas", "title": "Direção adjunta de pessoas", "band": "8d", "summary": "Substitui a direção de pessoas e lidera várias funções de pessoas, como planejamento da força de trabalho, aprendizagem, desenvolvimento organizacional e remuneração, em toda a organização.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Substituir a direção de pessoas, inclusive em comitês do conselho.", "Liderar o planejamento da força de trabalho, a aprendizagem, o desenvolvimento organizacional e a remuneração em toda a organização.", "Liderar o plano de força de trabalho de digital, dados e tecnologia, usando a análise de lacunas de competências para definir prioridades de recrutamento, desenvolvimento e retenção.", "Liderar a estratégia de remuneração, a avaliação de funções e a garantia de igualdade salarial da organização dentro da estrutura salarial acordada.", "Liderar programas de cultura, engajamento e inclusão e medir seu efeito.", "Administrar os orçamentos de vários serviços de pessoas e liderar sua melhoria." ], "qualifications": [ "Uma qualificação profissional reconhecida em RH em nível avançado, ou mestrado em RH ou área afim, ou experiência equivalente.", "Ampla experiência na liderança de várias funções de pessoas." ], "skills": [ { "id": "hr-people-strategy", "slug": "hr-people-strategy", "level": "expert", "levelNumber": 4 }, { "id": "hr-workforce-planning", "slug": "hr-workforce-planning", "level": "expert", "levelNumber": 4 }, { "id": "hr-organisational-development", "slug": "hr-organisational-development", "level": "expert", "levelNumber": 4 }, { "id": "hr-reward-and-job-evaluation", "slug": "hr-reward-and-job-evaluation", "level": "expert", "levelNumber": 4 }, { "id": "hr-skills-frameworks-and-career-pathways", "slug": "hr-skills-frameworks-and-career-pathways", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:capability-building-for-digital-data-and-technology", "slug": "pcf-capability-building-for-digital-data-and-technology", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "expert", "levelNumber": 4 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "expert", "levelNumber": 4 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "4", "people": "5", "information-resources": "4", "research": "1", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "3", "working-conditions": "2" }, "jobEvaluationPoints": 681, "jobEvaluationNotes": "", "selfAssessmentFile": "head-of-people--band-8d--deputy-director-of-people.tsv" }, { "id": "director-of-people", "slug": "direção-de-pessoas", "title": "Direção de pessoas", "band": "9", "summary": "É a liderança executiva de pessoas, cultura e força de trabalho, que responde à presidência executiva e ao conselho de administração pela estratégia de pessoas e por toda a função de pessoas.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Definir a estratégia de pessoas e a cultura da organização e liderar a função de pessoas.", "Aconselhar o conselho de administração sobre força de trabalho, cultura, risco trabalhista e o impacto da estratégia sobre as pessoas.", "Liderar, com a direção digital, a resposta da organização à escassez de competências digitais e de dados.", "Garantir que a organização cumpra seus deveres legais como empregadora, incluindo igualdade e saúde e segurança no trabalho.", "Representar a organização em assuntos de pessoas perante parceiros de saúde e de cuidados, reguladores e representantes dos trabalhadores.", "Administrar o orçamento da diretoria de pessoas e definir, com a direção de finanças, os controles de custos da força de trabalho." ], "qualifications": [ "Uma qualificação profissional reconhecida em RH no mais alto nível, ou mestrado em RH ou área afim, ou experiência equivalente.", "Ampla experiência na liderança de uma função de pessoas em nível executivo." ], "skills": [ { "id": "hr-people-strategy", "slug": "hr-people-strategy", "level": "expert", "levelNumber": 4 }, { "id": "hr-workforce-planning", "slug": "hr-workforce-planning", "level": "expert", "levelNumber": 4 }, { "id": "hr-organisational-development", "slug": "hr-organisational-development", "level": "expert", "levelNumber": 4 }, { "id": "hr-employment-policy", "slug": "hr-employment-policy", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "expert", "levelNumber": 4 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "expert", "levelNumber": 4 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "6", "financial-resources": "5", "people": "6", "information-resources": "4", "research": "1", "freedom-to-act": "6", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "3", "working-conditions": "2" }, "jobEvaluationPoints": 739, "jobEvaluationNotes": "Pessoas está no nível 6 pela responsabilidade corporativa pelas pessoas e pela função de RH da organização.", "selfAssessmentFile": "head-of-people--band-9--director-of-people.tsv" } ], "sources": [] }, { "id": "procurement-officer", "slug": "profissional-de-compras", "title": "Profissional de compras", "family": "procurement", "summary": "Os profissionais de compras ajudam a organização a adquirir os bens e serviços de que precisa, de forma legal e com boa relação custo-benefício, de compras rotineiras a licitações formais. Em uma organização de saúde digital, grande parte desse gasto é com software, serviços em nuvem, licenças, dispositivos e serviços de tecnologia, por isso trabalham em estreita colaboração com colegas de digital, de governança da informação e de segurança clínica, além dos responsáveis por orçamentos.", "healthContext": [ "As regras de contratação pública se aplicam aos gastos da organização, por isso toda compra deve seguir a via correta, manter uma trilha de auditoria clara e tratar os fornecedores com justiça.", "Muitas compras são digitais, como licenças de software, assinaturas em nuvem e dispositivos, e exigem verificações de segurança, de segurança clínica e de proteção de dados antes do contrato.", "Fornecedores de sistemas clínicos podem manter dados de pacientes, por isso os contratos precisam de termos claros sobre proteção de dados, titularidade dos dados e devolução de dados.", "Comprar por meio de acordos-quadro e de sistemas dinâmicos de aquisição criados para o setor público pode economizar tempo, mas os pedidos ainda devem seguir as regras de cada acordo-quadro.", "Os gastos públicos devem mostrar relação custo-benefício e valor social, como empregos locais, qualificação e menos carbono." ], "pcfRole": null, "esco": [ "c9b2b0a7-0adc-4ca7-bf7c-dc95e18aeac7", "29fa406d-de89-4515-be8d-0fe7bda993f1" ], "levels": [ { "id": "procurement-assistant", "slug": "assistente-de-compras", "title": "Assistente de compras", "band": "3", "summary": "Presta apoio de compras e administrativo, seguindo procedimentos definidos, com um profissional de compras por perto.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Emitir e alterar pedidos de compra no sistema de compras, conferindo-os com os contratos e as aprovações.", "Resolver com fornecedores, responsáveis por orçamentos e finanças dúvidas rotineiras sobre faturas e recebimentos.", "Obter cotações para compras de baixo valor seguindo as regras da organização.", "Manter atualizados os cadastros de fornecedores, os catálogos e o registro de contratos.", "Responder a perguntas rotineiras das equipes sobre como comprar." ], "qualifications": [ "Qualificação de nível 2 ou 3, aprendizagem profissional em compras ou experiência equivalente.", "Experiência em trabalho administrativo ou financeiro exato." ], "skills": [ { "id": "proc-purchase-to-pay", "slug": "proc-purchase-to-pay", "level": "working", "levelNumber": 2 }, { "id": "proc-procurement-process", "slug": "proc-procurement-process", "level": "awareness", "levelNumber": 1 }, { "id": "proc-procurement-law-and-policy", "slug": "proc-procurement-law-and-policy", "level": "awareness", "levelNumber": 1 }, { "id": "proc-contract-management", "slug": "proc-contract-management", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "budget-management", "slug": "budget-management", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "3", "analytical": "2", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "2", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 223, "jobEvaluationNotes": "Os recursos financeiros estão no nível 2 porque a função emite e altera pedidos que comprometem gastos aprovados por outras pessoas.", "selfAssessmentFile": "procurement-officer--band-3--procurement-assistant.tsv" }, { "id": "buyer", "slug": "profissional-de-aquisições", "title": "Profissional de aquisições", "band": "4", "summary": "Compra bens e serviços por meio de cotações e pedidos de acordos-quadro, incluindo software padrão, dispositivos e licenças, dentro de procedimentos definidos.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Conduzir cotações e novas competições em acordos-quadro, usando modelos padrão e o sistema de licitação eletrônica.", "Comprar software, dispositivos e licenças padrão, acompanhando renovações e números de licenças.", "Conferir se os requisitos padrão de segurança, de proteção de dados e de acessibilidade estão incluídos antes da compra.", "Negociar preços e condições de compras rotineiras.", "Manter uma trilha de auditoria clara e publicar avisos de adjudicação de contratos quando as regras exigirem.", "Analisar dados de gastos para encontrar compras fora de contrato e sugerir vias melhores." ], "qualifications": [ "Uma qualificação em compras em nível de certificado, aprendizagem profissional em compras ou experiência equivalente.", "Experiência em compras por cotações ou acordos-quadro." ], "skills": [ { "id": "proc-procurement-process", "slug": "proc-procurement-process", "level": "working", "levelNumber": 2 }, { "id": "proc-purchase-to-pay", "slug": "proc-purchase-to-pay", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-procurement-law-and-policy", "slug": "proc-procurement-law-and-policy", "level": "working", "levelNumber": 2 }, { "id": "proc-technology-procurement", "slug": "proc-technology-procurement", "level": "working", "levelNumber": 2 }, { "id": "proc-negotiation", "slug": "proc-negotiation", "level": "working", "levelNumber": 2 }, { "id": "proc-market-analysis", "slug": "proc-market-analysis", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "3", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 279, "jobEvaluationNotes": "Os recursos financeiros estão no nível 3 porque a função compra suprimentos e serviços em nome dos responsáveis por orçamentos.", "selfAssessmentFile": "procurement-officer--band-4--buyer.tsv" }, { "id": "procurement-officer", "slug": "profissional-de-compras", "title": "Profissional de compras", "band": "5", "summary": "Conduz contratações de valor e complexidade moderados, incluindo licitações formais, do planejamento à adjudicação do contrato, com um profissional sênior de compras disponível para orientação.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Conduzir licitações formais e competições de acordos-quadro do planejamento à adjudicação, gerindo cronogramas e pedidos de esclarecimento.", "Ajudar os responsáveis por orçamentos a escrever especificações claras baseadas em resultados, incluindo requisitos técnicos e de proteção de dados.", "Estruturar a avaliação, conferir a conformidade das propostas, apoiar os avaliadores e registrar a moderação.", "Redigir relatórios de adjudicação e retornos aos proponentes e gerir o período de suspensão.", "Incluir perguntas de valor social e de sustentabilidade adequadas ao contrato.", "Entregar os contratos aos gerentes de contratos com planos claros de mobilização e de saída.", "Treinar os responsáveis por orçamentos sobre como comprar e supervisionar assistentes de compras." ], "qualifications": [ "Uma qualificação profissional reconhecida em compras em nível intermediário, ou experiência equivalente.", "Experiência na condução de licitações formais segundo as regras de contratação pública." ], "skills": [ { "id": "proc-procurement-process", "slug": "proc-procurement-process", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-tender-evaluation", "slug": "proc-tender-evaluation", "level": "working", "levelNumber": 2 }, { "id": "proc-procurement-law-and-policy", "slug": "proc-procurement-law-and-policy", "level": "working", "levelNumber": 2 }, { "id": "proc-technology-procurement", "slug": "proc-technology-procurement", "level": "working", "levelNumber": 2 }, { "id": "proc-market-analysis", "slug": "proc-market-analysis", "level": "working", "levelNumber": 2 }, { "id": "proc-negotiation", "slug": "proc-negotiation", "level": "working", "levelNumber": 2 }, { "id": "proc-social-value", "slug": "proc-social-value", "level": "working", "levelNumber": 2 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "3", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "3", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 351, "jobEvaluationNotes": "", "selfAssessmentFile": "procurement-officer--band-5--procurement-officer.tsv" }, { "id": "senior-procurement-officer", "slug": "profissional-sênior-de-compras", "title": "Profissional sênior de compras", "band": "6", "summary": "Lidera contratações complexas, como sistemas clínicos, serviços em nuvem e serviços de tecnologia, e orienta sobre a via de contratação adequada, trabalhando com ampla liberdade dentro da política de compras.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar contratações complexas e de alto valor, escolhendo a via de contratação e o procedimento adequados.", "Liderar o engajamento antecipado do mercado e as solicitações de informações, mantendo a concorrência justa.", "Desenhar critérios de avaliação e pesos com lideranças técnicas, clínicas e de governança da informação e liderar a moderação.", "Garantir que os contratos de tecnologia incluam interoperabilidade, segurança, titularidade dos dados, saída e devolução de dados.", "Negociar com os proponentes quando o procedimento permitir e acordar as condições finais.", "Orientar sobre alterações, prorrogações e contratações diretas de contratos e sobre o risco de impugnação.", "Orientar e conferir o trabalho de profissionais de compras e de aquisições." ], "qualifications": [ "Uma qualificação profissional reconhecida em compras em nível avançado, ou experiência equivalente.", "Experiência substancial na liderança de licitações complexas, de preferência de tecnologia ou sistemas clínicos." ], "skills": [ { "id": "proc-procurement-process", "slug": "proc-procurement-process", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-tender-evaluation", "slug": "proc-tender-evaluation", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-procurement-law-and-policy", "slug": "proc-procurement-law-and-policy", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-technology-procurement", "slug": "proc-technology-procurement", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-market-analysis", "slug": "proc-market-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-negotiation", "slug": "proc-negotiation", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-social-value", "slug": "proc-social-value", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 422, "jobEvaluationNotes": "", "selfAssessmentFile": "procurement-officer--band-6--senior-procurement-officer.tsv" } ], "sources": [] }, { "id": "category-manager", "slug": "gerente-de-categoria", "title": "Gerente de categoria", "family": "procurement", "summary": "Os gerentes de categoria planejam e gerem, ao longo de vários anos, uma categoria de gastos da organização, como software e nuvem, serviços de tecnologia, dispositivos ou sistemas clínicos. Agrupam a demanda, conhecem o mercado de fornecimento, dão forma aos requisitos com as lideranças digitais e clínicas e planejam contratações e renovações para que a organização obtenha boa relação custo-benefício, evite a dependência de fornecedores e mantenha seus serviços seguros e em funcionamento.", "healthContext": [ "A tecnologia é uma das maiores e mais rápidas áreas de gasto da organização, e boa parte dela são assinaturas que se renovam todo ano.", "Os sistemas clínicos são difíceis de substituir, por isso os planos de categoria começam cedo, testam o mercado e preveem a interoperabilidade e a portabilidade dos dados para manter possível a concorrência futura.", "Os contratos de nuvem e de software devem cumprir os requisitos de segurança, de proteção de dados e de localização dos dados de saúde.", "As regras de contratação pública se aplicam, e muitas categorias são compradas por acordos-quadro do setor público, por isso os gerentes de categoria escolhem a via certa para cada necessidade.", "As estratégias de categoria incluem valor social e redução de carbono, como o reaproveitamento de dispositivos e data centers mais verdes." ], "pcfRole": null, "esco": [ "0561328b-875b-4ae2-9ba1-9af9049aef01", "cb4f98c8-6b8d-41d8-87eb-a2a2033a3a25" ], "levels": [ { "id": "category-manager-digital-and-technology", "slug": "gerente-de-categoria-digital-e-tecnologia", "title": "Gerente de categoria (digital e tecnologia)", "band": "8a", "summary": "Gere uma categoria de gastos de digital e tecnologia, como software, nuvem, dispositivos ou serviços de tecnologia, com uma estratégia de categoria acordada com as lideranças digitais.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Escrever e executar a estratégia de categoria dos gastos de digital e tecnologia, com os responsáveis por orçamentos e as lideranças técnicas.", "Analisar gastos, contratos, licenças e renovações da categoria e planejar o pipeline de contratações.", "Liderar as contratações mais complexas da categoria, como plataformas de nuvem e sistemas clínicos.", "Analisar os mercados de fornecimento e liderar o engajamento antecipado do mercado.", "Negociar modelos comerciais, como licenças corporativas e preços baseados em consumo, e acompanhar economias e valor.", "Garantir que os contratos incluam interoperabilidade, titularidade dos dados, saída e devolução de dados que evitem a dependência de fornecedores.", "Reportar o desempenho, os riscos e as economias da categoria à chefia de compras e às lideranças digitais.", "Orientar e supervisionar profissionais de compras e de aquisições que atuam na categoria." ], "qualifications": [ "Uma qualificação profissional reconhecida em compras em nível avançado, ou mestrado em área afim, ou experiência equivalente.", "Experiência substancial na compra de serviços de digital e tecnologia." ], "skills": [ { "id": "proc-category-management", "slug": "proc-category-management", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-technology-procurement", "slug": "proc-technology-procurement", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-market-analysis", "slug": "proc-market-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-negotiation", "slug": "proc-negotiation", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-procurement-process", "slug": "proc-procurement-process", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-procurement-law-and-policy", "slug": "proc-procurement-law-and-policy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "4", "people": "3", "information-resources": "3", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 553, "jobEvaluationNotes": "Anúncios do setor de saúde situam esta função na Faixa 8a. Conhecimentos, análise e liberdade de ação são pontuados segundo o perfil da Faixa 8a porque a função lidera as contratações de tecnologia mais complexas da categoria. Os recursos financeiros estão no nível 4 porque a função define como uma importante categoria de gastos da organização é comprada; pesquisa está no nível 2 pela análise de mercado regular.", "selfAssessmentFile": "category-manager--band-8a--category-manager-digital-and-technology.tsv" }, { "id": "senior-category-manager", "slug": "gerente-sênior-de-categoria", "title": "Gerente sênior de categoria", "band": "8b", "summary": "Gere várias categorias, ou a maior e mais arriscada categoria da organização, e lidera compras colaborativas com outras organizações.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar estratégias de categoria de várias categorias, ou de tecnologia estratégica e sistemas clínicos.", "Liderar contratações e negociações de alto valor e alto risco, incluindo plataformas estratégicas e acordos corporativos.", "Liderar contratações colaborativas com outras organizações de saúde e de cuidados.", "Aconselhar lideranças digitais e clínicas sobre os riscos comerciais e os custos das escolhas de tecnologia.", "Definir metas de valor social e de sustentabilidade para as categorias que lidera.", "Chefiar e desenvolver gerentes de categoria e profissionais de compras." ], "qualifications": [ "Uma qualificação profissional reconhecida em compras em nível avançado, ou mestrado em área afim, ou experiência equivalente.", "Ampla experiência em gestão de categorias e em contratações complexas de tecnologia." ], "skills": [ { "id": "proc-category-management", "slug": "proc-category-management", "level": "expert", "levelNumber": 4 }, { "id": "proc-technology-procurement", "slug": "proc-technology-procurement", "level": "expert", "levelNumber": 4 }, { "id": "proc-market-analysis", "slug": "proc-market-analysis", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-negotiation", "slug": "proc-negotiation", "level": "expert", "levelNumber": 4 }, { "id": "proc-social-value", "slug": "proc-social-value", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-procurement-law-and-policy", "slug": "proc-procurement-law-and-policy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "expert", "levelNumber": 4 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "5", "people": "4", "information-resources": "3", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 595, "jobEvaluationNotes": "Anúncios do setor de saúde situam esta função na Faixa 8b. O planejamento está no nível 5 por estratégias de categoria plurianuais, os recursos financeiros estão no nível 5 porque a função define como os gastos são comprados em várias categorias e serviços, e pessoas está no nível 4 porque chefia gerentes de categoria.", "selfAssessmentFile": "category-manager--band-8b--senior-category-manager.tsv" }, { "id": "head-of-category", "slug": "chefia-de-categorias", "title": "Chefia de categorias", "band": "8c", "summary": "Lidera a gestão de categorias dos gastos da organização, definindo a abordagem de categorias e gerindo a equipe de categorias.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Definir a abordagem de gestão de categorias e o pipeline de contratações da organização.", "Liderar e gerir os gerentes de categoria e suas equipes.", "Garantir que as estratégias de categoria apoiem os planos digital, clínico e financeiro da organização.", "Reportar a comitês executivos as economias, a relação custo-benefício, o valor social e os riscos comerciais.", "Liderar o relacionamento com organizações públicas de compras e provedores de acordos-quadro.", "Administrar o orçamento da equipe de categorias.", "Aconselhar diretorias executivas sobre as prioridades de categoria e os riscos comerciais dos grandes investimentos." ], "qualifications": [ "Uma qualificação profissional reconhecida em compras em nível avançado, ou mestrado em área afim, ou experiência equivalente.", "Ampla experiência na liderança de equipes de categorias." ], "skills": [ { "id": "proc-category-management", "slug": "proc-category-management", "level": "expert", "levelNumber": 4 }, { "id": "proc-technology-procurement", "slug": "proc-technology-procurement", "level": "expert", "levelNumber": 4 }, { "id": "proc-negotiation", "slug": "proc-negotiation", "level": "expert", "levelNumber": 4 }, { "id": "proc-procurement-law-and-policy", "slug": "proc-procurement-law-and-policy", "level": "expert", "levelNumber": 4 }, { "id": "proc-social-value", "slug": "proc-social-value", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "5", "people": "4", "information-resources": "4", "research": "2", "freedom-to-act": "6", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 646, "jobEvaluationNotes": "Anúncios do setor de saúde situam esta função na Faixa 8c. A comunicação está no nível 6 por negociações altamente controversas e relatórios executivos; política está no nível 5 e liberdade de ação no nível 6 porque a função define a abordagem de gestão de categorias de toda a organização. Os recursos financeiros estão no nível 5 porque a função define como os gastos são comprados em vários serviços.", "selfAssessmentFile": "category-manager--band-8c--head-of-category.tsv" } ], "sources": [] }, { "id": "contract-manager", "slug": "gerente-de-contratos", "title": "Gerente de contratos", "family": "procurement", "summary": "Os gerentes de contratos garantem que a organização receba aquilo que paga depois que um contrato é assinado. Gerem o desempenho dos fornecedores, os pagamentos, as alterações, as disputas, as renovações e a saída e constroem relacionamentos com os fornecedores-chave. Em uma organização de saúde digital, muitos dos contratos mais importantes são de sistemas clínicos, hospedagem em nuvem e serviços de tecnologia dos quais pacientes e equipes dependem todos os dias.", "healthContext": [ "Indisponibilidades ou falhas de sistemas clínicos podem afetar o cuidado dos pacientes, por isso os gerentes de contratos monitoram de perto a disponibilidade, a resposta a incidentes e os níveis de suporte e usam os remédios contratuais quando necessário.", "Os fornecedores costumam tratar dados de pacientes, por isso os contratos são geridos com colegas de governança da informação e de segurança, incluindo termos de proteção de dados, auditorias e tratamento de violações.", "A saída e a devolução de dados devem ser planejadas desde o início, para que os prontuários possam passar a um novo sistema em formato utilizável e as cópias antigas sejam excluídas com segurança.", "As alterações de contratos devem seguir as regras de contratação pública, por isso os gerentes de contratos verificam se uma alteração exige nova contratação.", "As liberações dos fornecedores podem mudar o comportamento de um sistema clínico, por isso os gerentes de contratos garantem que os fornecedores cumpram as obrigações de segurança clínica." ], "pcfRole": null, "esco": [ "2c9939ef-ebab-4111-8f27-605ae8782791" ], "levels": [ { "id": "contract-manager", "slug": "gerente-de-contratos", "title": "Gerente de contratos", "band": "7", "summary": "Gere uma carteira de contratos, incluindo contratos de tecnologia e de sistemas clínicos, da mobilização à renovação, trabalhando dentro da estrutura de gestão de contratos. Também conhecido como responsável por contratos.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Gerir uma carteira de contratos, mantendo atualizados o registro de contratos, os documentos e as datas-chave.", "Conduzir revisões periódicas de desempenho com os fornecedores, usando níveis de serviço e indicadores-chave de desempenho.", "Conferir as faturas com as condições do contrato e resolver disputas de cobrança.", "Negociar e processar alterações e variações de contratos dentro das regras de contratação.", "Acompanhar o uso de licenças, as renovações e os prazos de aviso prévio e planejar renovações e novas contratações em toda a carteira.", "Manter atualizados os planos de saída e os registros de dados de cada contrato.", "Trabalhar com colegas de governança da informação e de segurança nas verificações de proteção de dados e de segurança dos fornecedores." ], "qualifications": [ "Uma qualificação reconhecida em compras ou gestão de contratos em nível avançado, ou experiência equivalente.", "Experiência na gestão de contratos de serviços, de preferência de tecnologia." ], "skills": [ { "id": "proc-contract-management", "slug": "proc-contract-management", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-supplier-relationship-management", "slug": "proc-supplier-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-exit-planning", "slug": "proc-exit-planning", "level": "working", "levelNumber": 2 }, { "id": "proc-technology-procurement", "slug": "proc-technology-procurement", "level": "working", "levelNumber": 2 }, { "id": "proc-procurement-law-and-policy", "slug": "proc-procurement-law-and-policy", "level": "working", "levelNumber": 2 }, { "id": "proc-negotiation", "slug": "proc-negotiation", "level": "working", "levelNumber": 2 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "5", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "4", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 485, "jobEvaluationNotes": "Anúncios do setor de saúde situam esta função na Faixa 7. A análise está no nível 5 por julgamentos sobre termos e disputas contratuais complexos, o planejamento está no nível 4 pelas renovações em toda a carteira, e os recursos financeiros estão no nível 4 porque a função gere os gastos de uma carteira de contratos de serviços.", "selfAssessmentFile": "contract-manager--band-7--contract-manager.tsv" }, { "id": "senior-contract-manager", "slug": "gerente-sênior-de-contratos", "title": "Gerente sênior de contratos", "band": "8a", "summary": "Gere os contratos estratégicos e de alto risco da organização, como o prontuário eletrônico do paciente e a hospedagem em nuvem, e lidera o relacionamento com fornecedores-chave.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Gerir contratos estratégicos de sistemas clínicos e serviços de tecnologia, incluindo a mobilização de novos contratos.", "Liderar revisões estratégicas com fornecedores-chave, abrangendo desempenho, roteiro, riscos e planos de melhoria.", "Usar os remédios contratuais, como créditos de serviço e planos de correção, quando o desempenho não for satisfatório.", "Negociar variações e renovações de contratos e a solução de disputas.", "Escrever e testar planos de saída e de transição, incluindo a devolução de dados em formatos padrão e a exclusão segura.", "Avaliar riscos de fornecedores, como saúde financeira, cibersegurança e cadeia de suprimentos, e planejar para a falha de um fornecedor.", "Orientar e supervisionar gerentes de contratos." ], "qualifications": [ "Uma qualificação reconhecida em compras ou gestão de contratos em nível avançado, ou mestrado em área afim, ou experiência equivalente.", "Experiência substancial na gestão de contratos estratégicos de tecnologia ou de serviços terceirizados." ], "skills": [ { "id": "proc-contract-management", "slug": "proc-contract-management", "level": "expert", "levelNumber": 4 }, { "id": "proc-supplier-relationship-management", "slug": "proc-supplier-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-exit-planning", "slug": "proc-exit-planning", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-negotiation", "slug": "proc-negotiation", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-technology-procurement", "slug": "proc-technology-procurement", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-procurement-law-and-policy", "slug": "proc-procurement-law-and-policy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "4", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "4", "people": "3", "information-resources": "3", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 553, "jobEvaluationNotes": "Anúncios do setor de saúde situam esta função na Faixa 8a. Conhecimentos, análise e liberdade de ação são pontuados segundo o perfil da Faixa 8a porque a função gere os contratos estratégicos da organização com pouca supervisão. Os recursos financeiros estão no nível 4 porque a função gere os gastos e os ativos de contratos de serviços de alto valor.", "selfAssessmentFile": "contract-manager--band-8a--senior-contract-manager.tsv" }, { "id": "lead-contract-manager", "slug": "gerente-líder-de-contratos", "title": "Gerente líder de contratos", "band": "8b", "summary": "Lidera a gestão de contratos e de fornecedores em toda a organização, define a estrutura de gestão de contratos e gere a equipe de contratos.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Definir a estrutura, os padrões e as ferramentas de gestão de contratos da organização.", "Liderar a equipe de gestão de contratos e sua carteira de contratos.", "Liderar a gestão dos relacionamentos mais críticos com fornecedores e resolver grandes disputas.", "Definir padrões de planejamento de saída e de devolução de dados e liderar saídas de contratos estratégicos.", "Reportar a comitês executivos o desempenho dos contratos, o risco dos fornecedores e as economias.", "Aconselhar sobre rescisão, nova contratação e falha de fornecedores." ], "qualifications": [ "Uma qualificação reconhecida em compras ou gestão de contratos em nível avançado, ou mestrado em área afim, ou experiência equivalente.", "Ampla experiência na liderança da gestão de contratos de serviços complexos." ], "skills": [ { "id": "proc-contract-management", "slug": "proc-contract-management", "level": "expert", "levelNumber": 4 }, { "id": "proc-supplier-relationship-management", "slug": "proc-supplier-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "proc-exit-planning", "slug": "proc-exit-planning", "level": "expert", "levelNumber": 4 }, { "id": "proc-negotiation", "slug": "proc-negotiation", "level": "expert", "levelNumber": 4 }, { "id": "proc-procurement-law-and-policy", "slug": "proc-procurement-law-and-policy", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "5", "people": "4", "information-resources": "3", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 595, "jobEvaluationNotes": "Anúncios do setor de saúde situam esta função na Faixa 8b. O planejamento está no nível 5 pela estrutura de gestão de contratos de toda a organização, os recursos financeiros estão no nível 5 porque a função supervisiona contratos de muitos serviços, e pessoas está no nível 4 porque chefia a equipe de contratos.", "selfAssessmentFile": "contract-manager--band-8b--lead-contract-manager.tsv" } ], "sources": [] }, { "id": "head-of-procurement", "slug": "chefia-de-compras", "title": "Chefia de compras", "family": "procurement", "summary": "A chefia de compras e a equipe de liderança comercial lideram como a organização compra bens e serviços e gere seus fornecedores. Definem a política de compras e a estratégia comercial, garantem que os gastos sejam legais e tenham boa relação custo-benefício e aconselham o conselho de administração sobre o risco comercial. Em uma organização de saúde digital, dão atenção especial aos contratos de tecnologia e de sistemas clínicos, à resiliência dos fornecedores e à saída.", "healthContext": [ "Grandes contratos de tecnologia e de sistemas clínicos podem moldar os serviços por uma década, por isso as lideranças comerciais planejam desde o início a interoperabilidade, a portabilidade e a concorrência futura.", "Fornecedores críticos apoiam serviços que funcionam 24 horas por dia, todos os dias, por isso a falha de um fornecedor e os incidentes cibernéticos na cadeia de suprimentos são riscos de nível de conselho.", "As regras de contratação pública se aplicam, e a organização deve ser capaz de defender suas decisões de contratação se forem contestadas.", "Espera-se que a organização gere valor social e redução de carbono por meio de seus gastos.", "As lideranças comerciais costumam trabalhar com outras organizações de saúde e de cuidados em compras colaborativas e contratos compartilhados." ], "pcfRole": null, "esco": [ "91f93dc4-1b71-4053-b6fb-c579ec19303a", "377865f0-c327-4599-8c7e-d428c6588edf" ], "levels": [ { "id": "head-of-procurement", "slug": "chefia-de-compras", "title": "Chefia de compras", "band": "8c", "summary": "Lidera a função de compras, definindo os procedimentos e padrões de compras e gerindo as equipes de contratação e de aquisição.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar e gerir as equipes de contratação e de aquisição.", "Definir os procedimentos, os modelos e os limites de compras da organização, em linha com as regras de contratação pública e as regras financeiras.", "Dar garantia às contratações mais complexas e de maior valor e às suas decisões de adjudicação.", "Gerir o pipeline de contratações e garantir que as contratações comecem a tempo.", "Reportar ao comitê de auditoria a conformidade, as economias e o valor social das compras.", "Administrar o orçamento da equipe de compras e desenvolver as competências da equipe." ], "qualifications": [ "Uma qualificação profissional reconhecida em compras no mais alto nível, ou mestrado em área afim, ou experiência equivalente.", "Ampla experiência na liderança de compras segundo as regras de contratação pública." ], "skills": [ { "id": "proc-procurement-process", "slug": "proc-procurement-process", "level": "expert", "levelNumber": 4 }, { "id": "proc-procurement-law-and-policy", "slug": "proc-procurement-law-and-policy", "level": "expert", "levelNumber": 4 }, { "id": "proc-tender-evaluation", "slug": "proc-tender-evaluation", "level": "expert", "levelNumber": 4 }, { "id": "proc-category-management", "slug": "proc-category-management", "level": "practitioner", "levelNumber": 3 }, { "id": "proc-social-value", "slug": "proc-social-value", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "5", "people": "4", "information-resources": "4", "research": "2", "freedom-to-act": "6", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 646, "jobEvaluationNotes": "Anúncios do setor de saúde situam esta função na Faixa 8c. A política está no nível 5 porque a função define os procedimentos de compras de toda a organização, e a liberdade de ação está no nível 6 porque interpreta as regras e a estratégia de compras para definir os padrões da organização. Os recursos financeiros estão no nível 5 porque controla como os gastos são comprados em muitos serviços; a comunicação está no nível 6 por decisões de adjudicação e impugnações controversas.", "selfAssessmentFile": "head-of-procurement--band-8c--head-of-procurement.tsv" }, { "id": "head-of-commercial", "slug": "chefia-comercial", "title": "Chefia comercial", "band": "8d", "summary": "Lidera juntas as compras, a gestão de categorias e a gestão de contratos como uma única função comercial e define a estratégia comercial.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar a função comercial, incluindo compras, gestão de categorias e gestão de contratos.", "Definir a estratégia comercial, incluindo a abordagem dos contratos de tecnologia e de nuvem e da dependência de fornecedores.", "Liderar negociações com fornecedores estratégicos, como provedores de sistemas clínicos e de nuvem.", "Liderar a resposta à falha de fornecedores e a disputas contratuais graves.", "Aconselhar diretorias executivas sobre risco comercial, relação custo-benefício e a justificativa comercial dos grandes investimentos.", "Liderar o trabalho comercial colaborativo com outras organizações de saúde e de cuidados." ], "qualifications": [ "Uma qualificação profissional reconhecida em compras no mais alto nível, ou mestrado em área afim, ou experiência equivalente.", "Ampla experiência na liderança de funções comerciais." ], "skills": [ { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "expert", "levelNumber": 4 }, { "id": "proc-category-management", "slug": "proc-category-management", "level": "expert", "levelNumber": 4 }, { "id": "proc-contract-management", "slug": "proc-contract-management", "level": "expert", "levelNumber": 4 }, { "id": "proc-supplier-relationship-management", "slug": "proc-supplier-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "proc-technology-procurement", "slug": "proc-technology-procurement", "level": "expert", "levelNumber": 4 }, { "id": "proc-negotiation", "slug": "proc-negotiation", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "risk-management", "slug": "risk-management", "level": "expert", "levelNumber": 4 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "5", "financial-resources": "5", "people": "5", "information-resources": "4", "research": "2", "freedom-to-act": "6", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 703, "jobEvaluationNotes": "Anúncios do setor de saúde situam esta função na Faixa 8d. Os conhecimentos estão no nível 8 pelo conhecimento de compras, gestão de categorias, gestão de contratos e direito comercial, e a liberdade de ação está no nível 6 porque a função define a estratégia comercial. A comunicação está no nível 6 pela negociação de assuntos comerciais altamente controversos com fornecedores estratégicos.", "selfAssessmentFile": "head-of-procurement--band-8d--head-of-commercial.tsv" }, { "id": "director-of-procurement-and-commercial", "slug": "direção-de-compras-e-área-comercial", "title": "Direção de compras e área comercial", "band": "9", "summary": "É a liderança comercial sênior da organização, responsável pela política de compras e comercial, e aconselha o conselho de administração sobre estratégia e risco comerciais.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Definir a política e a estratégia de compras e comercial da organização, aprovadas pelo conselho.", "Aconselhar o conselho de administração e a equipe executiva sobre estratégia comercial, risco e os maiores contratos e investimentos.", "Dar garantia à conformidade da organização com as regras de contratação pública e à sua prontidão para defender impugnações.", "Liderar as relações executivas com fornecedores estratégicos e organizações públicas de compras.", "Definir metas de valor social e de contratação sustentável e reportar os resultados ao conselho.", "Liderar e desenvolver a equipe de liderança comercial e as competências comerciais da organização.", "Responder pelos compromissos comerciais e pela carteira de contratos da organização em todos os serviços." ], "qualifications": [ "Uma qualificação profissional reconhecida em compras no mais alto nível, ou mestrado em área afim, ou experiência equivalente.", "Ampla experiência na liderança de funções comerciais em nível executivo." ], "skills": [ { "id": "pcf:commercial-management", "slug": "pcf-commercial-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:creating-value-for-money", "slug": "pcf-creating-value-for-money", "level": "expert", "levelNumber": 4 }, { "id": "proc-procurement-law-and-policy", "slug": "proc-procurement-law-and-policy", "level": "expert", "levelNumber": 4 }, { "id": "proc-supplier-relationship-management", "slug": "proc-supplier-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "proc-social-value", "slug": "proc-social-value", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "expert", "levelNumber": 4 }, { "id": "pcf:financial-management", "slug": "pcf-financial-management", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "expert", "levelNumber": 4 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "expert", "levelNumber": 4 }, { "id": "risk-management", "slug": "risk-management", "level": "expert", "levelNumber": 4 } ], "jobEvaluation": { "communication": "6", "knowledge": "8", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "6", "financial-resources": "6", "people": "5", "information-resources": "4", "research": "2", "freedom-to-act": "6", "physical-effort": "1", "mental-effort": "4", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 739, "jobEvaluationNotes": "Anúncios do setor de saúde situam esta função na Faixa 9. A política está no nível 6 pela responsabilidade corporativa pela política de compras e comercial, os recursos financeiros estão no nível 6 pela responsabilidade corporativa pelos compromissos comerciais da organização, e a liberdade de ação está no nível 6 porque a função define metas e padrões comerciais. O esforço emocional está no nível 2 pela exposição ocasional a disputas, falhas de fornecedores e impugnações estressantes.", "selfAssessmentFile": "head-of-procurement--band-9--director-of-procurement-and-commercial.tsv" } ], "sources": [] }, { "id": "administrator", "slug": "assistente-de-administração", "title": "Assistente de administração", "family": "corporate-services", "summary": "Os profissionais de administração mantêm equipes e serviços em funcionamento cuidando da administração do dia a dia da organização: correspondência, agendas, reuniões, registros, digitação de dados, pedidos e consultas. Em uma organização de saúde digital, apoiam equipes digitais, clínicas e corporativas e muitas vezes tratam informações confidenciais sobre pacientes e equipes.", "healthContext": [ "Os profissionais de administração costumam ver informações confidenciais de pacientes e de equipes, por isso seguem de perto as regras de governança da informação.", "As consultas podem vir de pacientes, equipes de cuidados e do público, e algumas pessoas que ligam podem estar ansiosas ou aflitas.", "Registros e digitação exatos importam, porque os erros podem passar para sistemas clínicos, relatórios e pagamentos.", "Muitos processos administrativos estão migrando para ferramentas digitais, por isso os profissionais de administração ajudam a testar e adotar novas formas de trabalho." ], "pcfRole": null, "esco": [ "044d78cc-f62f-4532-83a5-8e04f2889652", "6c999fc7-c6b7-4ef3-a4b9-af124a1783a2" ], "levels": [ { "id": "administrative-assistant", "slug": "auxiliar-de-administração", "title": "Auxiliar de administração", "band": "2", "summary": "Realiza tarefas administrativas rotineiras para uma equipe, seguindo procedimentos definidos, com supervisão próxima.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Atender ligações e e-mails, anotar recados com exatidão e encaminhar consultas à pessoa certa.", "Lançar e atualizar dados com exatidão nos sistemas da equipe.", "Arquivar e digitalizar documentos e manter organizadas as pastas compartilhadas.", "Reservar reuniões e salas e enviar os documentos.", "Pedir material de escritório e suprimentos dentro dos procedimentos definidos." ], "qualifications": [ "Boas habilidades de leitura e escrita, de cálculo e de digitação." ], "skills": [ { "id": "corp-administration", "slug": "corp-administration", "level": "awareness", "levelNumber": 1 }, { "id": "corp-office-software", "slug": "corp-office-software", "level": "working", "levelNumber": 2 }, { "id": "corp-correspondence-management", "slug": "corp-correspondence-management", "level": "awareness", "levelNumber": 1 }, { "id": "corp-diary-and-meeting-management", "slug": "corp-diary-and-meeting-management", "level": "awareness", "levelNumber": 1 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "2", "analytical": "2", "planning": "1", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "1", "people": "1", "information-resources": "2", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 176, "jobEvaluationNotes": "As habilidades físicas são pontuadas no nível 3 por habilidades avançadas de digitação, com rapidez e exatidão na escrita e na digitação de dados.", "selfAssessmentFile": "administrator--band-2--administrative-assistant.tsv" }, { "id": "administrator", "slug": "assistente-de-administração", "title": "Assistente de administração", "band": "3", "summary": "Presta um serviço administrativo completo a uma equipe ou serviço, tratando diversas tarefas, algumas não rotineiras, e organizando a própria carga de trabalho.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Gerir agendas e organizar reuniões, eventos e viagens de uma equipe.", "Redigir atas e registros de ações das reuniões da equipe e acompanhar as ações.", "Tratar a correspondência e as consultas rotineiras, redigindo respostas quando necessário.", "Manter registros, painéis de acompanhamento e bancos de dados e produzir relatórios simples.", "Processar pedidos, faturas e despesas dentro de limites definidos.", "Mostrar aos novos membros da equipe os procedimentos administrativos." ], "qualifications": [ "Qualificação de nível 3 em administração, ou experiência equivalente." ], "skills": [ { "id": "corp-administration", "slug": "corp-administration", "level": "working", "levelNumber": 2 }, { "id": "corp-office-software", "slug": "corp-office-software", "level": "working", "levelNumber": 2 }, { "id": "corp-correspondence-management", "slug": "corp-correspondence-management", "level": "working", "levelNumber": 2 }, { "id": "corp-diary-and-meeting-management", "slug": "corp-diary-and-meeting-management", "level": "working", "levelNumber": 2 }, { "id": "corp-minute-taking", "slug": "corp-minute-taking", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "3", "analytical": "2", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "2", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 223, "jobEvaluationNotes": "", "selfAssessmentFile": "administrator--band-3--administrator.tsv" }, { "id": "senior-administrator", "slug": "assistente-sênior-de-administração", "title": "Assistente sênior de administração", "band": "4", "summary": "Lidera a administração de um serviço ou diretoria, supervisionando outros profissionais de administração e melhorando os processos administrativos.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Coordenar o serviço administrativo de uma diretoria, distribuindo o trabalho entre os profissionais de administração.", "Redigir atas formais de reuniões de gestão e de programa.", "Escrever e melhorar procedimentos e modelos administrativos.", "Produzir relatórios a partir de painéis de acompanhamento e sistemas para os gestores.", "Acompanhar os gastos dos orçamentos administrativos e comunicar desvios.", "Treinar e supervisionar profissionais de administração e aprendizes." ], "qualifications": [ "Experiência administrativa substancial, em nível equivalente ao de curso tecnológico." ], "skills": [ { "id": "corp-administration", "slug": "corp-administration", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-office-software", "slug": "corp-office-software", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-correspondence-management", "slug": "corp-correspondence-management", "level": "working", "levelNumber": 2 }, { "id": "corp-diary-and-meeting-management", "slug": "corp-diary-and-meeting-management", "level": "working", "levelNumber": 2 }, { "id": "corp-minute-taking", "slug": "corp-minute-taking", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "working", "levelNumber": 2 }, { "id": "budget-management", "slug": "budget-management", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 277, "jobEvaluationNotes": "", "selfAssessmentFile": "administrator--band-4--senior-administrator.tsv" } ], "sources": [] }, { "id": "executive-assistant", "slug": "assistente-de-direção", "title": "Assistente de direção", "family": "corporate-services", "summary": "Os assistentes de direção dão apoio administrativo e de negócios de alto nível às lideranças sêniores. Gerem agendas, correspondência, reuniões e documentos, atuam como ponto de contato do gabinete da liderança e usam o discernimento para tratar assuntos em nome dela. Muitas vezes lidam com informações altamente confidenciais e sensíveis.", "healthContext": [ "As lideranças sêniores na saúde lidam com incidentes de segurança de pacientes, reclamações e casos de pessoal, por isso os assistentes de direção tratam regularmente material sensível e confidencial.", "Os gabinetes executivos trabalham em estreita colaboração com conselhos e comitês, por isso importam documentos, atas e registros de governança exatos.", "As agendas devem abrir espaço para assuntos urgentes, como incidentes graves e indisponibilidades de serviços, com pouca antecedência." ], "pcfRole": null, "esco": [ "2a04a1df-a3b9-403e-a245-e7f93fdddd44" ], "levels": [ { "id": "executive-assistant", "slug": "assistente-de-direção", "title": "Assistente de direção", "band": "4", "summary": "Presta apoio executivo a uma direção ou liderança sênior, gerindo sua agenda, sua correspondência e suas reuniões.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Gerir a agenda de uma liderança sênior, definindo prioridades e resolvendo conflitos.", "Tratar a correspondência, redigindo respostas e cuidando de assuntos rotineiros em nome da liderança.", "Preparar documentos, apresentações e informes para reuniões.", "Redigir atas e acompanhar as ações das reuniões da liderança.", "Atuar como primeiro ponto de contato do gabinete da liderança, com tato e discrição.", "Organizar viagens, eventos e visitas." ], "qualifications": [ "Experiência substancial em apoio administrativo a pessoas sêniores, em nível equivalente ao de curso tecnológico." ], "skills": [ { "id": "corp-diary-and-meeting-management", "slug": "corp-diary-and-meeting-management", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-correspondence-management", "slug": "corp-correspondence-management", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-minute-taking", "slug": "corp-minute-taking", "level": "working", "levelNumber": 2 }, { "id": "corp-administration", "slug": "corp-administration", "level": "working", "levelNumber": 2 }, { "id": "corp-office-software", "slug": "corp-office-software", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "4", "analytical": "3", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 307, "jobEvaluationNotes": "A comunicação é pontuada no nível 4 porque a função trata regularmente assuntos sensíveis que exigem tato e persuasão com contatos internos e externos sêniores.", "selfAssessmentFile": "executive-assistant--band-4--executive-assistant.tsv" }, { "id": "senior-executive-assistant", "slug": "assistente-sênior-de-direção", "title": "Assistente sênior de direção", "band": "5", "summary": "Presta apoio executivo à presidência executiva, à presidência do conselho ou a uma direção executiva e coordena os assuntos do seu gabinete.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Gerir a agenda e as prioridades da presidência executiva ou de uma direção executiva.", "Tratar correspondência sensível, incluindo reclamações e consultas de parceiros e reguladores.", "Coordenar as reuniões da equipe executiva, os documentos e os registros de ações.", "Redigir atas formais de reuniões executivas e de comitês.", "Acompanhar compromissos e prazos em todo o gabinete executivo e cobrar o andamento.", "Supervisionar outros assistentes e dar cobertura em todo o gabinete executivo." ], "qualifications": [ "Ampla experiência em apoio executivo, em nível equivalente ao de graduação." ], "skills": [ { "id": "corp-diary-and-meeting-management", "slug": "corp-diary-and-meeting-management", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-correspondence-management", "slug": "corp-correspondence-management", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-minute-taking", "slug": "corp-minute-taking", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-office-software", "slug": "corp-office-software", "level": "practitioner", "levelNumber": 3 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 346, "jobEvaluationNotes": "", "selfAssessmentFile": "executive-assistant--band-5--senior-executive-assistant.tsv" }, { "id": "executive-office-manager", "slug": "gerência-do-escritório-executivo", "title": "Gerência do escritório executivo", "band": "6", "summary": "Gere o escritório executivo, sua equipe e seu ciclo de trabalho e garante que a equipe executiva e o conselho de administração sejam bem apoiados.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Gerir a equipe do escritório executivo, definindo prioridades e apoiando seu desenvolvimento.", "Planejar o ciclo de trabalho da equipe executiva, incluindo planos futuros e documentos.", "Garantir que informes, documentos e correspondência sejam exatos, oportunos e bem ponderados.", "Coordenar a resposta executiva a assuntos urgentes, como incidentes graves e consultas.", "Gerir o orçamento e os sistemas do escritório executivo.", "Melhorar os processos e as ferramentas do escritório executivo." ], "qualifications": [ "Ampla experiência em apoio executivo e em gestão de escritório, em nível equivalente ao de graduação." ], "skills": [ { "id": "corp-diary-and-meeting-management", "slug": "corp-diary-and-meeting-management", "level": "expert", "levelNumber": 4 }, { "id": "corp-correspondence-management", "slug": "corp-correspondence-management", "level": "expert", "levelNumber": 4 }, { "id": "corp-minute-taking", "slug": "corp-minute-taking", "level": "practitioner", "levelNumber": 3 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "5", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "3", "research": "1", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 423, "jobEvaluationNotes": "", "selfAssessmentFile": "executive-assistant--band-6--executive-office-manager.tsv" } ], "sources": [] }, { "id": "project-support-officer", "slug": "profissional-de-apoio-a-projetos", "title": "Profissional de apoio a projetos", "family": "corporate-services", "summary": "Os profissionais de apoio a projetos ajudam projetos e programas a funcionar sem percalços, mantendo planos, registros e documentos, organizando reuniões e produzindo relatórios. Nos níveis sêniores, conduzem o escritório de gerenciamento de projetos (PMO), dando às lideranças uma visão clara do progresso, dos riscos e dos benefícios do portfólio de mudança digital da organização.", "healthContext": [ "Os projetos de saúde digital precisam de aprovações de segurança clínica, de governança da informação e de segurança em momentos definidos, por isso o apoio a projetos as acompanha como marcos-chave.", "Os projetos costumam depender de clínicos e equipes de cuidados com tempo limitado, por isso importa planejar em torno das escalas clínicas e das pressões sobre os serviços.", "Os relatórios de portfólio ajudam as lideranças a decidir quais mudanças seguem em frente quando os serviços clínicos estão sob pressão." ], "pcfRole": null, "esco": [ "5ccb2c34-e860-43a5-9869-342487518115" ], "levels": [ { "id": "project-support-officer", "slug": "profissional-de-apoio-a-projetos", "title": "Profissional de apoio a projetos", "band": "3", "summary": "Presta apoio administrativo a um ou mais projetos, mantendo registros e organizando reuniões sob a orientação de um gerente de projetos.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Manter os documentos do projeto, com controle de versões, no repositório do projeto.", "Atualizar os registros de ações, riscos, problemas e decisões.", "Organizar reuniões do projeto, enviar documentos e redigir anotações de ações.", "Coletar atualizações da equipe para relatórios de situação.", "Tratar a correspondência e as consultas rotineiras do projeto." ], "qualifications": [ "Qualificação de nível 3 em administração ou apoio a projetos, ou experiência equivalente." ], "skills": [ { "id": "corp-pmo-reporting", "slug": "corp-pmo-reporting", "level": "awareness", "levelNumber": 1 }, { "id": "project-management", "slug": "project-management", "level": "awareness", "levelNumber": 1 }, { "id": "corp-administration", "slug": "corp-administration", "level": "working", "levelNumber": 2 }, { "id": "corp-office-software", "slug": "corp-office-software", "level": "working", "levelNumber": 2 }, { "id": "corp-diary-and-meeting-management", "slug": "corp-diary-and-meeting-management", "level": "working", "levelNumber": 2 }, { "id": "corp-minute-taking", "slug": "corp-minute-taking", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 } ], "jobEvaluation": { "communication": "3", "knowledge": "3", "analytical": "2", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "1", "financial-resources": "2", "people": "1", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 223, "jobEvaluationNotes": "", "selfAssessmentFile": "project-support-officer--band-3--project-support-officer.tsv" }, { "id": "project-coordinator", "slug": "coordenação-de-projetos", "title": "Coordenação de projetos", "band": "4", "summary": "Coordena os controles de projeto de vários projetos ou de um programa, mantendo planos e registros e produzindo relatórios periódicos.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Manter planos, registros e painéis de acompanhamento de vários projetos.", "Produzir relatórios periódicos de situação e de destaques.", "Acompanhar orçamentos e gastos dos projetos e comunicar desvios.", "Conferir se os projetos seguem o método acordado, incluindo as etapas de segurança clínica e de governança da informação.", "Coordenar comitês de projeto, documentos e ações.", "Apoiar os gerentes de projetos na comunicação com as partes interessadas." ], "qualifications": [ "Uma qualificação básica em gestão de projetos, ou experiência equivalente." ], "skills": [ { "id": "corp-pmo-reporting", "slug": "corp-pmo-reporting", "level": "working", "levelNumber": 2 }, { "id": "project-management", "slug": "project-management", "level": "working", "levelNumber": 2 }, { "id": "corp-office-software", "slug": "corp-office-software", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-minute-taking", "slug": "corp-minute-taking", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "awareness", "levelNumber": 1 }, { "id": "budget-management", "slug": "budget-management", "level": "awareness", "levelNumber": 1 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "3", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 285, "jobEvaluationNotes": "", "selfAssessmentFile": "project-support-officer--band-4--project-coordinator.tsv" }, { "id": "pmo-analyst", "slug": "analista-de-pmo", "title": "Analista de PMO", "band": "5", "summary": "Analisa o progresso, o risco e os benefícios de um programa ou portfólio e conduz os processos do escritório de gerenciamento de projetos.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Analisar o progresso, os riscos, os problemas, as dependências e os benefícios dos projetos.", "Produzir painéis e relatórios de portfólio para os comitês de programa e de portfólio.", "Conduzir os processos de planejamento, de controle de mudanças e de garantia.", "Ajudar os gerentes de projetos a estruturar os projetos com os controles e documentos adequados.", "Manter as ferramentas, os modelos e as orientações do PMO.", "Orientar profissionais de apoio a projetos." ], "qualifications": [ "Uma qualificação em gestão de projetos, de programas ou de portfólio, ou experiência equivalente." ], "skills": [ { "id": "corp-pmo-reporting", "slug": "corp-pmo-reporting", "level": "practitioner", "levelNumber": 3 }, { "id": "project-management", "slug": "project-management", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 }, { "id": "corp-office-software", "slug": "corp-office-software", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 358, "jobEvaluationNotes": "", "selfAssessmentFile": "project-support-officer--band-5--pmo-analyst.tsv" }, { "id": "pmo-manager", "slug": "gerente-de-pmo", "title": "Gerente de PMO", "band": "6", "summary": "Gere o escritório de gerenciamento de projetos de um programa ou portfólio, definindo padrões e dando às lideranças uma visão confiável da entrega.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar o escritório de gerenciamento de projetos e sua equipe.", "Definir padrões, métodos e ferramentas de projetos e de portfólio.", "Dar à liderança sênior uma visão clara do progresso, dos riscos e dos benefícios do portfólio.", "Conduzir a governança do portfólio, incluindo priorização, revisões de portões de decisão e controle de mudanças.", "Acompanhar os orçamentos e os recursos dos programas e reportá-los.", "Orientar os gerentes de projetos sobre método e controles." ], "qualifications": [ "Uma qualificação reconhecida em gestão de projetos, de programas ou de portfólio, ou experiência equivalente.", "Experiência na condução de um escritório de gerenciamento de projetos." ], "skills": [ { "id": "corp-pmo-reporting", "slug": "corp-pmo-reporting", "level": "expert", "levelNumber": 4 }, { "id": "project-management", "slug": "project-management", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "working", "levelNumber": 2 }, { "id": "pcf:planning", "slug": "pcf-planning", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "3", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 437, "jobEvaluationNotes": "", "selfAssessmentFile": "project-support-officer--band-6--pmo-manager.tsv" } ], "sources": [] }, { "id": "governance-and-risk-manager", "slug": "gerente-de-governança-e-riscos", "title": "Gerente de governança e riscos", "family": "corporate-services", "summary": "A equipe de governança e riscos garante que a organização seja bem conduzida e controle seus riscos. Apoia o conselho de administração e seus comitês, conduz a estrutura de gestão de riscos e os registros, mantém em ordem as políticas e os registros de governança e coordena a garantia e a auditoria, para que as lideranças possam tomar decisões acertadas e demonstrar que cumprem seus deveres legais e regulatórios.", "healthContext": [ "As organizações de saúde carregam riscos clínicos, de informação, cibernéticos, financeiros e de reputação, por isso a estrutura de riscos deve reuni-los para o conselho.", "Os conselhos devem demonstrar que têm garantia sobre a segurança e a qualidade para os pacientes, por isso a equipe de governança liga os relatórios de segurança clínica e de qualidade aos comitês.", "Reguladores e auditores esperam registros claros de decisões, riscos, declarações de conflito de interesses e políticas.", "Incidentes graves e falhas de serviço exigem escalonamento rápido e bem documentado pela estrutura de governança." ], "pcfRole": null, "esco": [ "b09acdda-6680-49d1-a411-129610ee3bc0" ], "levels": [ { "id": "governance-officer", "slug": "profissional-de-governança", "title": "Profissional de governança", "band": "5", "summary": "Apoia o ciclo de governança dos comitês e mantém atualizados os registros de riscos, de políticas e de governança.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Coordenar as reuniões de comitês, os planos futuros, os documentos e as atas.", "Manter o registro de riscos, lembrando os responsáveis pelos riscos de revisá-los.", "Manter atualizados os registros de governança, como declarações de conflito de interesses, presentes e hospitalidade.", "Manter o registro de políticas e acompanhar as revisões de políticas.", "Coordenar as evidências para auditorias e acompanhar as recomendações de auditoria.", "Responder a dúvidas rotineiras de governança das equipes." ], "qualifications": [ "Graduação ou qualificação em governança, ou experiência equivalente." ], "skills": [ { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "working", "levelNumber": 2 }, { "id": "risk-management", "slug": "risk-management", "level": "working", "levelNumber": 2 }, { "id": "corp-minute-taking", "slug": "corp-minute-taking", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-policy-management", "slug": "corp-policy-management", "level": "working", "levelNumber": 2 }, { "id": "corp-assurance-and-audit", "slug": "corp-assurance-and-audit", "level": "working", "levelNumber": 2 }, { "id": "corp-office-software", "slug": "corp-office-software", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 358, "jobEvaluationNotes": "", "selfAssessmentFile": "governance-and-risk-manager--band-5--governance-officer.tsv" }, { "id": "senior-governance-and-risk-officer", "slug": "profissional-sênior-de-governança-e-riscos", "title": "Profissional sênior de governança e riscos", "band": "6", "summary": "Conduz partes da estrutura de governança e de riscos, aconselhando as diretorias sobre riscos e apoiando os comitês sêniores.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Conduzir o processo de gestão de riscos das diretorias, questionando as pontuações e os controles de risco.", "Preparar relatórios de riscos e de garantia para os comitês sêniores.", "Apoiar os comitês sêniores, incluindo o comitê de auditoria e riscos, com documentos e atas formais.", "Revisar políticas quanto à conformidade com a estrutura de políticas, a lei e os deveres de igualdade.", "Treinar gestores em gestão de riscos e processos de governança.", "Coordenar a resposta da organização a pedidos de reguladores e de auditorias." ], "qualifications": [ "Graduação ou qualificação profissional em governança ou gestão de riscos, ou experiência equivalente." ], "skills": [ { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-minute-taking", "slug": "corp-minute-taking", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-policy-management", "slug": "corp-policy-management", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-assurance-and-audit", "slug": "corp-assurance-and-audit", "level": "working", "levelNumber": 2 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "4", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 428, "jobEvaluationNotes": "", "selfAssessmentFile": "governance-and-risk-manager--band-6--senior-governance-and-risk-officer.tsv" }, { "id": "governance-and-risk-manager", "slug": "gerente-de-governança-e-riscos", "title": "Gerente de governança e riscos", "band": "7", "summary": "Gere o serviço de governança e riscos, incluindo o ciclo do conselho e dos comitês, a estrutura de riscos e o mapeamento da garantia.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Gerir o ciclo do conselho e dos comitês e a equipe de governança.", "Conduzir a estrutura de gestão de riscos da organização e a estrutura de garantia do conselho.", "Aconselhar diretorias sobre riscos, apetite de risco e escalonamento.", "Mapear a garantia dos principais riscos da organização e trabalhar com auditores internos e externos.", "Manter atualizados os regimentos, os esquemas de delegação e a estrutura de políticas.", "Coordenar a resposta de governança a incidentes graves e a consultas de reguladores." ], "qualifications": [ "Uma qualificação profissional em governança ou gestão de riscos, ou experiência equivalente.", "Experiência substancial em governança corporativa ou gestão de riscos." ], "skills": [ { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "practitioner", "levelNumber": 3 }, { "id": "risk-management", "slug": "risk-management", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-assurance-and-audit", "slug": "corp-assurance-and-audit", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-policy-management", "slug": "corp-policy-management", "level": "practitioner", "levelNumber": 3 }, { "id": "clinical-safety", "slug": "clinical-safety", "level": "awareness", "levelNumber": 1 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:enabling-and-informing-risk-based-decisions", "slug": "pcf-enabling-and-informing-risk-based-decisions", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 490, "jobEvaluationNotes": "", "selfAssessmentFile": "governance-and-risk-manager--band-7--governance-and-risk-manager.tsv" }, { "id": "head-of-corporate-governance", "slug": "chefia-de-governança-corporativa", "title": "Chefia de governança corporativa", "band": "8b", "summary": "Lidera a governança corporativa e os riscos da organização, muitas vezes atuando como secretaria do conselho, e aconselha a presidência e o conselho sobre governança.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Projetar e liderar a estrutura de governança da organização, incluindo o conselho e seus comitês.", "Atuar como secretaria do conselho, aconselhando a presidência e o conselho sobre governança, conduta e conformidade.", "Ser responsável pela estrutura de gestão de riscos e pelo apetite de risco e aconselhar o conselho sobre riscos estratégicos.", "Liderar a declaração anual de governança e os relatórios de governança.", "Liderar a equipe de governança, riscos e garantia.", "Representar a organização perante reguladores e auditores em assuntos de governança." ], "qualifications": [ "Uma qualificação profissional em governança corporativa, ou experiência equivalente.", "Ampla experiência na liderança de governança e riscos em nível de conselho." ], "skills": [ { "id": "governance-and-compliance", "slug": "governance-and-compliance", "level": "expert", "levelNumber": 4 }, { "id": "risk-management", "slug": "risk-management", "level": "expert", "levelNumber": 4 }, { "id": "corp-assurance-and-audit", "slug": "corp-assurance-and-audit", "level": "expert", "levelNumber": 4 }, { "id": "corp-policy-management", "slug": "corp-policy-management", "level": "expert", "levelNumber": 4 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:enabling-and-informing-risk-based-decisions", "slug": "pcf-enabling-and-informing-risk-based-decisions", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "5", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "4", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 600, "jobEvaluationNotes": "", "selfAssessmentFile": "governance-and-risk-manager--band-8b--head-of-corporate-governance.tsv" } ], "sources": [] }, { "id": "communications-officer", "slug": "profissional-de-comunicação", "title": "Profissional de comunicação", "family": "corporate-services", "summary": "A equipe de comunicação ajuda a organização a explicar o que faz às equipes, aos pacientes, ao público, aos parceiros e à imprensa. Escreve e publica conteúdo, conduz a comunicação interna e campanhas, gere canais digitais e de redes sociais, trata consultas da imprensa e protege a reputação da organização, especialmente durante incidentes e indisponibilidades.", "healthContext": [ "As comunicações sobre serviços de saúde devem ser exatas, claras e acessíveis, porque os pacientes podem agir com base nelas.", "As campanhas muitas vezes buscam mudar comportamentos, como incentivar pacientes e equipes de cuidados a usar um novo serviço digital.", "Indisponibilidades de serviços, incidentes cibernéticos e violações de dados exigem comunicação rápida e cuidadosa com pacientes, equipes, parceiros e a imprensa.", "Histórias sobre pacientes exigem consentimento e devem proteger a confidencialidade." ], "pcfRole": null, "esco": [ "c0489e22-6a1b-4e52-974a-eb71bbb42134", "cd7b838c-51f6-41ec-9067-bb974c0f991b" ], "levels": [ { "id": "communications-officer", "slug": "profissional-de-comunicação", "title": "Profissional de comunicação", "band": "4", "summary": "Escreve e publica conteúdo para canais internos e externos e apoia a equipe de comunicação no trabalho rotineiro com a imprensa e em campanhas.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Escrever e editar notícias, conteúdo da intranet, boletins e publicações em redes sociais.", "Publicar conteúdo aprovado no site, na intranet e nas redes sociais.", "Registrar consultas da imprensa e monitorar a cobertura.", "Apoiar campanhas e eventos com conteúdo e logística.", "Conferir a exatidão, a acessibilidade e a linguagem simples do conteúdo." ], "qualifications": [ "Experiência na escrita para diferentes públicos, ou qualificação em comunicação ou área afim, ou experiência equivalente." ], "skills": [ { "id": "corp-internal-communications", "slug": "corp-internal-communications", "level": "working", "levelNumber": 2 }, { "id": "corp-digital-and-social-media", "slug": "corp-digital-and-social-media", "level": "working", "levelNumber": 2 }, { "id": "corp-media-relations", "slug": "corp-media-relations", "level": "awareness", "levelNumber": 1 }, { "id": "pcf:user-centred-content-design", "slug": "pcf-user-centred-content-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "working", "levelNumber": 2 }, { "id": "information-governance", "slug": "information-governance", "level": "awareness", "levelNumber": 1 }, { "id": "equality-diversity-inclusion", "slug": "equality-diversity-inclusion", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "4", "knowledge": "4", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "2", "financial-resources": "2", "people": "2", "information-resources": "3", "research": "1", "freedom-to-act": "2", "physical-effort": "2", "mental-effort": "2", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 288, "jobEvaluationNotes": "", "selfAssessmentFile": "communications-officer--band-4--communications-officer.tsv" }, { "id": "senior-communications-officer", "slug": "profissional-sênior-de-comunicação", "title": "Profissional sênior de comunicação", "band": "5", "summary": "Planeja e entrega a comunicação de projetos e serviços, trata consultas rotineiras da imprensa e gere canais.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Planejar e entregar a comunicação de projetos e mudanças de serviço.", "Responder a consultas rotineiras da imprensa e redigir comunicados e declarações.", "Gerir os planos de conteúdo dos canais digitais e de redes sociais e reportar o desempenho.", "Escrever estudos de caso, incluindo histórias de pacientes, com consentimento.", "Orientar colegas sobre como escrever com clareza para pacientes e para o público.", "Orientar profissionais de comunicação." ], "qualifications": [ "Graduação ou qualificação em comunicação ou área afim, ou experiência equivalente." ], "skills": [ { "id": "corp-communications-strategy", "slug": "corp-communications-strategy", "level": "working", "levelNumber": 2 }, { "id": "corp-internal-communications", "slug": "corp-internal-communications", "level": "working", "levelNumber": 2 }, { "id": "corp-digital-and-social-media", "slug": "corp-digital-and-social-media", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-media-relations", "slug": "corp-media-relations", "level": "working", "levelNumber": 2 }, { "id": "pcf:user-centred-content-design", "slug": "pcf-user-centred-content-design", "level": "working", "levelNumber": 2 }, { "id": "pcf:communicating-information", "slug": "pcf-communicating-information", "level": "practitioner", "levelNumber": 3 }, { "id": "information-governance", "slug": "information-governance", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "5", "analytical": "3", "planning": "2", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "3", "physical-effort": "2", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 371, "jobEvaluationNotes": "", "selfAssessmentFile": "communications-officer--band-5--senior-communications-officer.tsv" }, { "id": "communications-lead", "slug": "liderança-de-comunicação", "title": "Liderança de comunicação", "band": "6", "summary": "Lidera a comunicação de um grande programa ou área, como a comunicação interna ou os canais digitais, e trata o trabalho sensível com a imprensa.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Liderar a comunicação e o engajamento de um grande programa, como um novo sistema clínico.", "Planejar e avaliar campanhas que incentivem pacientes e equipes a adotar serviços digitais.", "Tratar consultas sensíveis da imprensa e preparar porta-vozes.", "Planejar com as equipes operacionais a comunicação de incidentes e indisponibilidades de serviços.", "Aconselhar lideranças sobre como comunicar mudanças e mensagens difíceis.", "Supervisionar profissionais de comunicação." ], "qualifications": [ "Graduação ou qualificação profissional em comunicação, ou experiência equivalente.", "Experiência no planejamento e na avaliação de campanhas." ], "skills": [ { "id": "corp-communications-strategy", "slug": "corp-communications-strategy", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-internal-communications", "slug": "corp-internal-communications", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-digital-and-social-media", "slug": "corp-digital-and-social-media", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-media-relations", "slug": "corp-media-relations", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:user-centred-content-design", "slug": "pcf-user-centred-content-design", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "working", "levelNumber": 2 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "3", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "2", "people": "2", "information-resources": "4", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "1", "working-conditions": "2" }, "jobEvaluationPoints": 441, "jobEvaluationNotes": "", "selfAssessmentFile": "communications-officer--band-6--communications-lead.tsv" }, { "id": "communications-manager", "slug": "gerente-de-comunicação", "title": "Gerente de comunicação", "band": "7", "summary": "Gere o trabalho e os canais da equipe de comunicação e lidera o tratamento da imprensa e a comunicação de incidentes.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Gerir a equipe de comunicação, seu plano de trabalho e seu orçamento.", "Liderar o trabalho reativo e proativo com a imprensa, inclusive durante incidentes e violações de dados.", "Gerir os canais, a marca e os padrões de conteúdo da organização.", "Aconselhar diretorias sobre comunicação e riscos de reputação.", "Avaliar a comunicação e reportar seu efeito.", "Trabalhar com organizações parceiras em comunicações conjuntas." ], "qualifications": [ "Uma qualificação profissional em comunicação, ou experiência equivalente.", "Experiência substancial em relações com a imprensa e na gestão de comunicação." ], "skills": [ { "id": "corp-communications-strategy", "slug": "corp-communications-strategy", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-media-relations", "slug": "corp-media-relations", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-internal-communications", "slug": "corp-internal-communications", "level": "practitioner", "levelNumber": 3 }, { "id": "corp-digital-and-social-media", "slug": "corp-digital-and-social-media", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "working", "levelNumber": 2 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "practitioner", "levelNumber": 3 }, { "id": "health-care-context", "slug": "health-care-context", "level": "working", "levelNumber": 2 } ], "jobEvaluation": { "communication": "5", "knowledge": "6", "analytical": "4", "planning": "4", "physical-skills": "3", "patient-care": "1", "policy": "3", "financial-resources": "3", "people": "3", "information-resources": "5", "research": "2", "freedom-to-act": "4", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 490, "jobEvaluationNotes": "O esforço emocional reflete o tratamento ocasional de material aflitivo durante incidentes e em histórias de pacientes.", "selfAssessmentFile": "communications-officer--band-7--communications-manager.tsv" }, { "id": "head-of-communications", "slug": "chefia-de-comunicação", "title": "Chefia de comunicação", "band": "8b", "summary": "Lidera a comunicação e o engajamento da organização, define sua estratégia e aconselha o conselho de administração sobre reputação.", "pcfLevel": null, "pcfLevelDescription": null, "civilServiceGrades": "", "responsibilities": [ "Definir a estratégia de comunicação e de engajamento da organização.", "Liderar e desenvolver a função de comunicação e gerir seu orçamento.", "Aconselhar a presidência executiva e o conselho de administração sobre reputação, relacionamento com as partes interessadas e risco de comunicação.", "Liderar a comunicação em crises durante grandes incidentes.", "Construir relacionamentos com parceiros sêniores, jornalistas e grupos de pacientes.", "Dar forma à maneira como a organização explica ao público seus serviços digitais e o uso que faz dos dados." ], "qualifications": [ "Uma qualificação profissional em comunicação, ou experiência equivalente.", "Ampla experiência na liderança da comunicação de uma organização complexa." ], "skills": [ { "id": "corp-communications-strategy", "slug": "corp-communications-strategy", "level": "expert", "levelNumber": 4 }, { "id": "corp-media-relations", "slug": "corp-media-relations", "level": "expert", "levelNumber": 4 }, { "id": "corp-internal-communications", "slug": "corp-internal-communications", "level": "expert", "levelNumber": 4 }, { "id": "corp-digital-and-social-media", "slug": "corp-digital-and-social-media", "level": "practitioner", "levelNumber": 3 }, { "id": "people-management", "slug": "people-management", "level": "practitioner", "levelNumber": 3 }, { "id": "budget-management", "slug": "budget-management", "level": "practitioner", "levelNumber": 3 }, { "id": "pcf:stakeholder-relationship-management", "slug": "pcf-stakeholder-relationship-management", "level": "expert", "levelNumber": 4 }, { "id": "pcf:leadership-and-guidance", "slug": "pcf-leadership-and-guidance", "level": "practitioner", "levelNumber": 3 } ], "jobEvaluation": { "communication": "6", "knowledge": "7", "analytical": "5", "planning": "5", "physical-skills": "2", "patient-care": "1", "policy": "4", "financial-resources": "4", "people": "4", "information-resources": "5", "research": "2", "freedom-to-act": "5", "physical-effort": "1", "mental-effort": "3", "emotional-effort": "2", "working-conditions": "2" }, "jobEvaluationPoints": 615, "jobEvaluationNotes": "", "selfAssessmentFile": "communications-officer--band-8b--head-of-communications.tsv" } ], "sources": [] } ] }